Service History 1190 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Clifton, VA 20124

Richard B.

Job Details: 05/19/2022

"CX comlane.t . Washer shuts off on its own. Inspected unit and found no error codes . Found when doing a quick diag test the machine stopped after 1 . Tried activating a second time and machine went through . Called techline to document. SR7733697918 , Techline had me try and select different cycles some of which were successful . Per techline. Replace console . In stock , RB; ordrng 1 W10911042 (console)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near York, PA 17402

Sal R.

Job Details: 05/19/2022

I was able to assist BM

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Frederick, MD 21702

Brian R.

Job Details: 05/19/2022

broke unit down and replaced parts. cleaned and cleared unit. lubed all moving parts. tested unit and unit checks and quiet as can be. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Columbia, MD 21044

Robert L.

Job Details: 05/19/2022

"control kit included ui and main control ,there is new TSP dated 3/2022 for this issue... installed both and tested all ops ok, price should have been 462.23 cx paid 621.84 refund needed of 159.41 (called office to process thru HM)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Annapolis, MD 21403

Shawn D.

Job Details: 05/19/2022

"cx complaint residue left on dark clothing sent pictures into maytag she said and has no examples to show me at the moment. i then inspected unit then checked for errors and had none, ran service cycle and hot and cold valves working good and cycle completed. i then asked some more questions and she said seems like the residue mainly stays on cotton clothing. sounds like soap is staying on the clothes to me. instructed cx to use deep fill setting on medium or high to figure out what one works better for her so more water can wash all soap off. cx said she is going to give it a try and call us back if no changes. unit is good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVS03

Near Fairfax, VA 22030

Richard B.

Job Details: 05/19/2022

"CX complant. No water from dispenser. Insopected unit and found water only dispenses when old filter is installed , Tried CX new filter and no water flow , Tried pushing in new filter hard and water dispensed ,Unit needs a water filter head. CX paid in full, RB; ordrng 1 WPW10121138 (filter head 93.80)"

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS

Near Fairfax, VA 22033

Richard B.

Job Details: 05/19/2022

"CX complant. Upper oven dosent get hot. Inspected unit and found temp sensor reade 1079 ohms. Found bake igniter dosent ignite for upper oven, Found igniter is open. CX paid 120 service call. Part is NLA, rb"

We serviced a

WHIRLPOOL DRYER

Model MEDB850WQ0

Near Annandale, VA 22003

Lloyd B.

Job Details: 05/19/2022

Cx complained the units felt ring was broken. Installed new flet ring and unit is operating as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Millersville, MD 21108

Kevin P.

Job Details: 05/19/2022

"installed and tested new ice maker, job complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF300ESS00

Near Arlington, VA 22204

Eric W.

Job Details: 05/19/2022

cx complant of ice build up in freezer inspected unit found drain tube frozen over needs new drain tube kit cx paid in full; ordrng 1 W11190084 (drain tub kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Silver Spring, MD 20906

Israel R.

Job Details: 05/19/2022

Customer complaint unit is not making ice. I found the refrigerator empty she had clear everyhting out and i could not test temperatures. Ran test ice maker and is working. But the customer states that the unit only makes a batch a day. I adviced the customer to make sure the unit is air vents are not being blockes and not to overload the unit. The ice maker is working when i runt test but is not working automatic. Ordering ice maker. Call customer when part is available.; ordrng 1 W11546935 (Ice maker)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Vanceboro, NC 28586

Ronnie B.

Job Details: 05/19/2022

cx complaint of unit not working at all cannot touch buttons and had error codes pop up. cx also mnetion power outages recently. checked unit and found codes f2-e1 and f3-e0. checked temp probe and is checking good at 1.09k ohms and should be 1k-1.2k. control is seeing 83 degrees and laser is reading 78. cleared codes and attemtpted to heat to 350 and unit popped f3-e0 again. unit will need control.; ordrng 1 W10894098 (control) and 1 W10893947 (panl-cntrl)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/19/2022

"cx complaint of unit not working and smoke and a pop from back of unit,checked unit to find that install was inpoperly done,found terminal block melted and L2 and nutral wire open,was advise by saftey team that to not repair unit as it was a failed install due to restrain collar not on unit as required pre manufacture break down as follows 1/279318,1/wp3397659service call break down as followsservice call 0.00parts 73.42shipping 15.00labor 110.00sub total 198.42tax 4.41grand total 202.83deposit 0.00File# from saftey 7733658959 cx will call back if moving forward with repairs"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Dumfries, VA 22026

Robert W.

Job Details: 05/19/2022

"CX Complaint is the unit isnt cooling. Inspected unti and found unit is on and working just not cooling can hear compressor making a loud strange noise when trying to turn on. Pulled unit out and found compressor is very hot start device is working, Compressor isnt kicking on seems to be locked up. Ordering Compressor, Dryer and couplers. Two Count; ordrng 1 W11574734 (Compressor) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11504415 (Coupler) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (Access valve coupler) and 1 TWOCOUNT (TWO COUNT)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Rockville, MD 20850

Julian H.

Job Details: 05/19/2022

CX complaint about warmer temps on inside unit is set on garage looked on manual and showed to CX that this unit is suppossed to be used on indoors only complaint about water leaking on the bottom of RC found a clogged evap drain defrosted and removed ice going all the way down to collect pan now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ01

Near Hampton, VA 23669

Lucas R.

Job Details: 05/19/2022

"cx complaint no cool in ff, checked unit found temps at -3 and 47, fans compressor,and damper all passed in diagnostics, called techline spoke with joel sr7733692814, advised to replace u.i, unit previously diagnosed for interface then returned to store, called tradecare spoke with becka recieved auth. w12van0apl1, ordering controls; ordrng 1 W11387387 (user interface)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Alexandria, VA 22311

Eric W.

Job Details: 05/19/2022

got to cx home and he said the contractor is going to pay for repair and is refusing service

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Timonium, MD 21093

Drew B.

Job Details: 05/19/2022

replaced all parts tested unit and now checks good no issues with dispncer and updated element.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Easton, MD 21601

Emmanuel R.

Job Details: 05/19/2022

"Cs unit is making lound grinding noise, I found that when the unit goes into agiate it grinds, plastic shaving on bottom of unit. The teeth on the splutch are not engaging properly , splutch is slipping creating a grinding noise. ordering splutch.; ordrng 1 W10721967 (splutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/19/2022

"cx complaint unit is freezing foor in the fresh food drawer. frost build up on left side of evap. inspected unit and today unit is not frosted over. cx had service on this unit 3 times. unit has had drip pan service pointer done by another company. i found evap cover tabs are broken and not sealing evap. left side of evap cover has a 1/2 gap where right side is flush. called TL (SR7733691811) tl recommended to replace evap cover and to do the service pointer again. ordering 1 (W11211387), 1 (W11457241). please schedule cx once parts arrive.; ordrng 1 W11211387 (cover-evap) and 1 W11457241 (pan-drip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608EPA00

Near North Potomac, MD 20878

Julian H.

Job Details: 05/19/2022

replaced valve resume water and icemaker filling fine

We serviced a

WHIRLPOOL DRYER

Model WHD5090GW

Near Richmond, VA 23220

Gill G.

Job Details: 05/19/2022

unit does not have a model and serial number tag. cx does not have the model and serial number. no service provided.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFS22EWMS7

Near Timonium, MD 21093

Drew B.

Job Details: 05/19/2022

cx complaiontt hat unit is splitting the top section of the freezer gasket causing the unit to have door sealing issues. was able to replace the gasket and now checks good

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Timonium, MD 21093

Drew B.

Job Details: 05/19/2022

"x complaint that unit is not heating lighting on the fornt left burner consistantly..i foudn the unit to have the the power to the ignitor nd the unit click but not makin a solid connection on the spark.. will need the cap, and the holder and bring ingitr if needed.; ordrng 1 W11573760 (ignitor) and 1 W11319224 (cap-burner) and 1 W11319683 (burner) and 1 W11319673 (burnr-head)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Fairfax, VA 22033

Richard B.

Job Details: 05/19/2022

"CX complant. Iced up evap. Prior diagnosis found unit needs a eevap harness Installed harness and cycled power. Unit starting to cool , Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Fairfield, PA 17320

Marc M.

Job Details: 05/19/2022

recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Annapolis, MD 21401

Shawn D.

Job Details: 05/19/2022

cx complaint unit not starting says open and close lid. inspected unit then checed for errors and had f2e1 f8e1 tried to run service cyle it activates for 2 seconds then goes back to main screen tried 3 times same issue. ran test for door lock and will not do anything. rpelaced door lock and strike then tested in service cycle and this time is worked and door locks. calibrated control. unit is good

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Richmond, VA 23220

Gill G.

Job Details: 05/19/2022

replaced left front infinite switch. tested. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, MD 20910

Mitchell H.

Job Details: 05/19/2022

cx complaint unit is not cooling well at all. inspected unit and found freezer at 50 and fridge at 69. checked over all braised joints and evap and did not see any dye at all. compressor was in a 20 in vaccume. tried to find any sort of leak but could not without nitrogen. refilled unit so cx can use it until we get back with nitrogen. cx would like me to come back as ive been here now and doesnt want to keep switching techs. ordering nitrogen for return visit. pls keep as a 3ct just incase we need the parts.; ordrng 1 nitrogen (nitrogen)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Pikesville, MD 21208

Justin S.

Job Details: 05/19/2022

cx is srenovating the kitchen and says the dishwasher they just put in isnt doing anything. found the unit is getting 120vac. found the main control is disconnected fromt he harness power input. reconnected and tested. the unit si filling washing but had to wait for the contractors to hook up the disposal to test the drain. found the drain line is leaking at the rubber connection. reseated the connection and the unit is no longer leaking. they had me leave the unit out so they could get behind the unit and finish up the island. the unit is now good

We serviced a

WHIRLPOOL DRYER

Model WED5100HC2

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/19/2022

Cx complaint of unit not heating and a burnt wire smell. Did confirm and found burnt terminal wire. Replaced wire with kit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Pikesville, MD 21208

Justin S.

Job Details: 05/19/2022

cx says the unit is not making ice. found the ice maker is off so turned on and the ice maker starts up. in diagnostics test 29 the display remains blank and cannot get it to activate the test. test 31 never passed the configue. test 33 shows open.; ordrng 1 W11546935 (ice maker)

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Ashburn, VA 20147

Christian C.

Job Details: 05/19/2022

"Installed all parts. Error still persists. Called techline Tested both sensors, broil element, convection element, bake element all reading correct resistance. Cooling fan is working. Unit cuts off to error after about 5 minutes of preheating around 120 degrees. 7733696626 Unit will be sent for review."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22312

David J.

Job Details: 05/19/2022

Cx complaint not drying and not level. Heating element is working properly. Cx is not using rinse aid. Explained its critical to help with drying dishes. Re leveled unit and everything is now working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ00

Near Alexandria, VA 22302

Eric W.

Job Details: 05/19/2022

w11517113 cx complant of unit nnot making ice inspected unit unit getting 120 v but will not cycle tewsted water valve is good needs icemaker; ordrng 1 w11517113 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Glen Burnie, MD 21061

Kevin P.

Job Details: 05/19/2022

installed ice maker and drain tube kit and ice maker cycled and called for water properly. job complete.

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Alexandria, VA 22302

David J.

Job Details: 05/19/2022

Cx complaint unit vibrating during drying. Inspected unit and found the panel vibrated. Went to install new part and package was marked incorrectly. Was given an over tray. Was able to fix issue be reattaching back panel in a better matter. Unit I fixed and working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/19/2022

"cx complaints moisture on mullion, bins not staying in place, FC gasket wavey, explained humidity control button and turned on, found reservior pushing on bins not allowing them to lock in, secured reservior furhter back , heat treated gaskets and releveled unit, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/19/2022

"broke down unit, thawed evap, installed drip pan kit, reassmbled, tested, advisd cx to allow 24 hours to resume normal opration, unit working as designed."

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE900HSS00

Near Damascus, MD 20872

Ricardo S.

Job Details: 05/19/2022

"Replaced parts, unit tested with cx and working ok"

We serviced a

WHIRLPOOL DRYER

Model WED6400SW1

Near Lorton, VA 22079

Lloyd B.

Job Details: 05/19/2022

"CX complained the unit made noise. Inspected the unit and found when running, it squeaks. Installed new pulley and tested and it no longer makes noise. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Glen Allen, VA 23060

Jerod R.

Job Details: 05/19/2022

"tested unit found unti has split door gaskets on both ref doors , ordered new gaskets; ordrng 2 W10830274 (gasket-fip)s"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/19/2022

"CX complaint dw not starting.Ran test mode, found F8E4 F7E1 F6E1 F9E1. F8E4 was caused by the cx that manually poured water in the tub. Ran a yest cycle, the wash motor didn't start on low speed. (just humming, confirmed 120V supplied), drain ok, no fill, the wash motor started. on high speed. Inspected connections between UI and control, found them ok. Inlet valve 1.35Kohm (good). Unit also needs heater per sp W11540964. Ordering sump/motor assy W11416362 and console W11416459. Control board and heater to be installed on return.; ordrng 1 W11416362 (sump/motor assy) and 1 W11416459 (console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Grandy, NC 27939

Branden R.

Job Details: 05/19/2022

"cx complaint sanitized light blinking , checked unit found no stored error codes , uninstalled and checked over unit , found OL on heating element not allowing unit to properly cycle , replaced heating element and also found filter not seating onto OWI properly , disasembled and properly seated filter . tested unit is now running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Arlington, VA 22202

Eric W.

Job Details: 05/19/2022

cx complant of unit leaking water inspected unit found the duel valve is split needs new valve unit from coastco 2 year warranty; ordrng 1 W11535162 (duel valve)

We serviced a

WHIRLPOOL DRYER

Model MDE4000AYW

Near Annandale, VA 22003

Jason A.

Job Details: 05/19/2022

CX complaint DRYER drum doesnt spin. Noisey. Replaced RIGHT REAR roller. Test Drum spins & is quiet. Unit heats > JJ

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Lewes, DE 19958

Frederick R.

Job Details: 05/19/2022

CX has changed her mind about proceeding with repair. Says unit has been much better since I leveled it on my last visit. Says it only wobbles now with heavy loads like towels. CX doesnt want drain pipe for drip tray to be compromised since she lives on the 4th floor. I tested unit and it seemed to working much better than before. Unit is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bowie, MD 20721

Shane B.

Job Details: 05/19/2022

"complaint is the unit not starting or running at all. confirmed complaint. when buttons are pressed unit beeps and some lights come on but once button is released display goes blank again. cant enter dignostics, cant get anything to run. replaced bot control and UI with preIDed parts. restored power and was able to enter diagnostic mode. ran service cycle. unit completed cycle with no issues. unit is working as designed."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near McLean, VA 22102

Jason A.

Job Details: 05/19/2022

CX complaint WASHER leaves black spots on fabrics after wash cycle. See SDpics. Checked drum. Pulled agitator & saw some grease on gearcase shaft & under agitator. Cabinet scratched & dent. CX will inspect cabinet box for damage. 2CountTub > JJ; ordrng 1 2CountTubJob (2CountTubJob) and 1 W10676680 (Cabiner WHITE) and 1 W11454734 (gearcase) and 1 W10528947 (drive hub kit)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Clinton, MD 20735

Robert A.

Job Details: 05/19/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

KITCHENAID DBL WALL OVEN

Model KOCE500ESS09

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/19/2022

"Cx complained the unit would not run. Installed new appliance manager and tested and the code persisted. Spoke with tech support (same SR) and they said after a few more checks, all voltage checks are good and everything has been replaced, there are no more recommendations for repair and cx should call cx service. Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Vanceboro, NC 28586

Ronnie B.

Job Details: 05/19/2022

"removed and replaced ice chute and reassembled, tested both crushed and cubbed ice, unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Alexandria, VA 22314

David J.

Job Details: 05/19/2022

Cx complaint unit not cooling correctly. Inspected unit and found rc set to 38 and it was 38 degrees. Check fc and it was at 6-7 and set to 0. Found zero frost build up on evap. Ran test 101 and found that it does energize and de energize correctly. Also tried doing a forced defrost and that was working as well. Did not replace the evap harness but did replace control board.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Richmond, VA 23235

Joseph D.

Job Details: 05/19/2022

"replaced faulty heater, unit now no longer leaking."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Baltimore, MD 21224

Keith H.

Job Details: 05/19/2022

cx complaint is no lights inpsected unit and found the freezer light and top lights out . ordering led kit per serivce pointer; ordrng 1 W11601310 (module)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Vanceboro, NC 28586

Ronnie B.

Job Details: 05/19/2022

"removed and replaced element, cannot test as unit is sitting in garage not installed."

We serviced a

WHIRLPOOL DRYER

Model MEDC465HWO

Near Richmond, VA 23225

Joseph D.

Job Details: 05/19/2022

found unit with impreoper power from wall and failed thermal fuse. replaced fuse and recommended professional electrician. 220 on l1 0 on l2.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Richmond, VA 23235

Joseph D.

Job Details: 05/19/2022

"found leak at fab dispenser and weak suspension, must replace please.; ordrng 1 W11400156 (suspension) and 1 W11569112 (dispenser)"

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Midlothian, VA 23113

Joseph D.

Job Details: 05/19/2022

replaced control. unit now working properly after calibration.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Baltimore, MD 21217

Keith H.

Job Details: 05/19/2022

repalced drain pump ran auto test it drained

We serviced a

WHIRLPOOL HOOD

Model WVW51UC6FS2

Near Dumfries, VA 22026

Robert W.

Job Details: 05/19/2022

CX Complaint is the unit is collect grease on hood insulation. CX said whirlpool told then there shouldnt be any insulation. also the hood light not working. Pulled cover and found the left side light loose reseatted and tested unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Powhatan, VA 23139

Joseph D.

Job Details: 05/19/2022

"unit with failed manifold for upper wash arm, must replace when available.; ordrng 1 W11545334 (manifold)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW02

Near Baltimore, MD 21229

Justin S.

Job Details: 05/19/2022

the unit was unplugged when i arrived. found the condencer on the back of the unit does have a bend in it. plugged the unit in and the compressor is pulling.5aac. when pierced the unit had pressure inside system. replaced the compressor and vacuummed down the system. filled and checked for leaks. the unit is cooling good. the unit is now good

We serviced a

JENN-AIR RANGE

Model JES1750FS0

Near Arlington, VA

Eric W.

Job Details: 05/19/2022

cx complant of unit not heating correctly and heat getting out past door gasket inspected unit found where door gaasket not sealing to door found control panel discolered and discolred above the gasket on right side and burning the ms sticker replaced the gasket and tested unit unit now sealing properly

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Lexington, VA 24450

Kyle A.

Job Details: 05/19/2022

Cx complaint of unit not heating. Did confirm and found motor harness barely plugged in. Reseated connector and unit is now as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Alexandria, VA 22309

Lloyd B.

Job Details: 05/19/2022

"Cx complained the ice bin could not be removed. Inspected the unit and found it was a little hard to come out but came out. Infromed the cx to use the ice more often. Unit needs new ice bin. Please ship part to cx, no tech needed; ordrng 1 W11185686 (ice bin)"

We serviced a

MAYTAG WASHER

Model MVWB765FW2

Near Richmond, VA 23237

Chris B.

Job Details: 05/19/2022

replaced gear case slider console control lid suspention tested calibrated unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDB00

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 05/19/2022

"cx complaint RC door isnt shutting right and not sealing. inspected unit and found large gap on top left side of RC door. adjusted roller feet to try to move door and nothing would work. tried to adjust the hinges and door still doesnt line up. unit needs RC door. ordering 1 (LW10648575), 1 (W10830983). advised cx door ships to them and can take 4-6 weeks. once opened and no damage is found they will call to schedule apt.; ordrng 1 LW10648575 (dor-fip) and 1 W10830983 (plug-hndle)"

We serviced a

ADMIRAL ALL IN ONE W/D

Model 1EX9810

Near Crofton, MD 21114

Branden R.

Job Details: 05/19/2022

oil change .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Waynesboro, VA 22980

Eric F.

Job Details: 05/19/2022

"Confirmed cx complaint unit not leveling properly. Found leveling bracket loose on left side of cabinet. Tightened bracket, tested unit, unit working as designed."

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Madison Heights, VA 24572

Kyle A.

Job Details: 05/19/2022

Cx complaint of unit not heating. Did confirm found units interlock locked back. Reseated and adjusted interlock and replaced blown fuse.; ordrng 1 W10138793 (Fuse)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Berryville, VA 22611

Ezra M.

Job Details: 05/19/2022

"no ice production. found chunk of ice stuck in ice level sensor arm, preventing movement, unit thought ice bin full. removed ice, cycled ice maker. cycled and filled normally."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Damascus, MD 20872

Ricardo S.

Job Details: 05/19/2022

"replaced reservoir cover, unit tested and deli drawer cks ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Easton, MD 21601

Emmanuel R.

Job Details: 05/19/2022

"Cs washer isnt draining, I found it does drain but during a normal load it fills with water then it gets stuck on sensing and never continues foward to the next step. I tried unplugging it to resetting the control but it doesnt want to coapporate. In diagnostic it completes test cycle just find but under a normal cycle it gets stuck in sensing after it fills with water. needs a control, ordering a control W11170317; ordrng 1 W11170317 (control)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Newark, DE 19702

Taylor F.

Job Details: 05/19/2022

Cx complaint is unit not drying. Tested inspected and verifed complaint. Found unit giving f9e2 error code. Found drain tube to be clear and drain pump not activating. Ordering drain pump assembely. Called parts specalist and rescheduled for 5/27/22.; saved tckt

We serviced a

JENNAIR COOKTOP

Model JGC3115GS

Near Queenstown, MD 21658

Emmanuel R.

Job Details: 05/19/2022

"Cs only the smaller burner will ignite., I found the large burner has a 50 in place of a 102, not supplying enough gas. Needs Lp conversion kit. ordering LP conversion kit.; ordrng 1 W11027216 (spud-orfce)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Edgewater, MD 21037

Shawn D.

Job Details: 05/19/2022

cx complaint unit heats good but will not turn off just keeps running. inspected unit and confimred i hear nothing from timer no clicking. removed console to find connection not in the timer. connected the connection and plugged unit back in and now i can hear timer moving. unit is good

We serviced a

KITCHENAID COOKTOP

Model KECC607BBL02

Near Herndon, VA 20171

Demonte S.

Job Details: 05/19/2022

Installed the User Interface & Left Front Burner. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Waldorf, MD 20602

Robert A.

Job Details: 05/19/2022

"Cx complaint that the unit is not turning on to select a cycle. I inspected the unit to confirm the complaint. When I arrived the unit was on, I stopped the cycle and tried to run a test mode. The unit did not turn back on, the unit is getting 123v at the control and the console LED is blinking. I noticed the console was on sitting in correct position, the two front clip were not fully inserted allowing a gap at the front of the console. There was obvious signs of moisture under the console. The unit will need a new control and console to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11419171 (control board) and 1 W11478526 (UI panel)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Martinsburg, WV 25403

Danny R.

Job Details: 05/19/2022

unit needs touch pad its going blank; ordrng 1 W11297728 (console)

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Washington, DC 20005

Mitchell H.

Job Details: 05/19/2022

cx complaint unit not heating. got to unit and tested thermal cut off. tested OL. replaced kit and tested. unit heated. job completed.

We serviced a

WHIRLPOOL WASHER

Model WFW8300SW00

Near Alexandria, VA 22314

David J.

Job Details: 05/19/2022

Cx cancelled after I took pictures. There going to look at new units and wife was not aware that what husband wanted to do.

We serviced a

WHIRLPOOL WASHER

Model MVWP576KW1

Near Newville, PA 17241

Fred G.

Job Details: 05/19/2022

cx complaint unit stopped mid cycle. unit was full of water and wouldnt drain. inspected unit and entered it into diag and found 0 error codes. ran auto test and found hot water valve came on but only for 1/2 a second. removed console and found hot water valve was not fully connected. was able to push connector in and test unit. unit now checks good.

We serviced a

WHIRLPOOL COOKTOP

Model WCG55US6HS00

Near Dumfries, VA 22026

Robert W.

Job Details: 05/19/2022

Cx Complaint is the unit burner flame is to hight on low setting. Inspected unit and found the low setting flame is high adjusted all valves and unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Harrisburg, PA 17110

Fred G.

Job Details: 05/19/2022

cx complaint unit FC is frosted after last repair. inspected unit and found right side slider was seized and would not close door completely and gasket was not sealing. frost was building up due to warm air entering unit. was able to access unit and repair slider. tested unit and now the FC door closes and seals. unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Felton, PA 17322

Bernard M.

Job Details: 05/19/2022

"Cx complaint unit doesn't clean dishes. Entered into service mode and found error code F9E1diverter fault. Attempted to run service test and the unit adds water and could hear pump come on but the spray arms are inactive. Ordering sump assembly, found sump to be in stock and rescheduling for Friday 5/20. Contact cx with time frame; schdld next appmnt for 5/20 FRI !"

We serviced a

KITCHENAID OVEN

Model KFGD500EBL03

Near Odenton, MD 21113

Israel R.

Job Details: 05/19/2022

Customer complaint unit is not turning on the top oven on bake. Tested broiler and is working. I tested ignitor is OL. Repalce ingitor and collected in full. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Seven Valleys, PA 17360

Bernard M.

Job Details: 05/19/2022

"Cx complaint the pantry drawer handle is loose from installation. When arrived the left side of handle was loose and the screw inside cross threaded and unable to be removed. Replaced handle using pre-id parts, tightened down both screws to drawer and is no longer loose and drawer opens and closes as intended. Unit checks good"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Pasadena, MD 21122

Kevin P.

Job Details: 05/19/2022

"cx complaint unit giving f9e1 error and not draining also per cx the middle spray arm made baging noises but the unit wont running long enough without draining to duplicate the noise. ckleared all water and checked for obstructions in pump and hose, no obstructions and no kinks but unit will not drain. ordering drain pump, hose, middle spray arm manifold, and control. also marking element to be used on return visit as it needs to be replaced per service pointer.; ordrng 1 W11497943 (drain pump) and 1 W11414944 (drain hose) and 1 W11545334 (manifold) and 1 W11462459 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Midlothian, VA 23113

John P.

Job Details: 05/19/2022

Installed rear control and both UIs and it came on and started to cool

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near La Plata, MD 20646

Robert A.

Job Details: 05/19/2022

Cx complaint that the unit is not dispensing cubed ice. I inspected the unit and confirmed the complaint. I found the dispenser solenoid is not release back down after cubed ice is dispensed. The unit will need a new dispenser solenoid and harness for the repair. I'm ordering the parts for the return visit.; ordrng 1 WP2152713 (dispenser solenoid) and 1 W11218402 (dispenser harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Richmond, VA 23229

John P.

Job Details: 05/19/2022

Installed UI and console tested working as designed

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Newburg, MD 20664

Robert A.

Job Details: 05/19/2022

Cx complaint that the unit control panel has a large dent from the heat. I inspected the unit and confirmed the complaint. I called WP safety/ techline to document the issue and they gave authorization to cover the replacement of the control panel. I'm ordering the control panel for the return visit. WP safety gave auth # to cover the repair.W12VIM1WPL1.5; ordrng 1 W10879583 (control panel) and 1 WPW10318550 (console)

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Richmond, VA 23229

John P.

Job Details: 05/19/2022

CX complaint unit not working checked the unit found belt not seated on motor causing drum to not turn re-seated belt on tensioner and motor tested working as designed

We serviced a

WHIRLPOOL RANGE

Model AGR5630BDS1

Near Washington, DC 20001

Mitchell H.

Job Details: 05/19/2022

cx complaint door not staying together still. inspected unit and found grill completely stripped out and no screw could hold in it. unit would need the grill for return along with the 2 screws. cx wants to try and get her home warranty to fix it and if they wont she will call back in and pay for the 3 parts. 1 WPW10310922 (grille) 2 WPW10200660 (screws)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Richmond, VA 23233

John P.

Job Details: 05/19/2022

"CX complaint units not cooling in fresh food compartment checked unit found freezer evap covered in ice went through testing found control not seeing thermistor on evap replaced freezer thermistor after defrosting evap tested working as designed; ordrng 1 WPW10384183 (Thermister), used 1 WPW10384183 (Thermister) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Washington, DC 20011

Mitchell H.

Job Details: 05/19/2022

got to unit and found f0e3 f1e2. replaced control as the cx thinks it needs a control now and was demanding it be put in even though i do not believe that is the issue. checked under unit and found rotor spinning freely and fast. no friction at all. not loose at all. ordering motor parts to fix this issue and fix the noise coming from it when washing. the unit is filling properly. i showed cx both with extra power and without and she understands now how extra power works as well; ordrng 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor)

We serviced a

JENNAIR DISHWASHER

Model JDB8700AWS3

Near Purcellville, VA 20132

Ezra M.

Job Details: 05/19/2022

"installed new tub, tested unit, working properly, no leaks."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Washington, DC 20002

Mitchell H.

Job Details: 05/19/2022

cx complaint unit is not running. inspectred unit and found compressor locked up. puled it out and put in new compressor. vaccumed down filled up hafway then went to turn unit on to suck in the rest and the compressor would not turn on at all. start device just trips. used 3 different start devices and compressor not kicking on. new comp is bad. ordering new compressor and rescheduled with office for monday. moving on. pls keep as 2 ct for Ss; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22314

David J.

Job Details: 05/19/2022

Cx complaint unit will not spin. Inspected unit and found compactor was crushed and wires ripped from harness and broke cover. Looks to be when unit was moved this happened. Quoted Cx for repair and landlord will be deciding. Cx paid 120.00 for service call ; ordrng 1 W11417071 (Lower harness) and 1 Wpw10427633 (Cover)

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