Service History 1185 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Bowie, MD 20715

Eric W.

Job Details: 05/20/2022

cx complant of unit not making ice inspected unit cycled unit unit cycled but stalled half way threw tested water valve is good unit will need icemaker; ordrng 1 W11548540 (icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM0A

Near Martinsburg, WV

Danny R.

Job Details: 05/20/2022

unit need filter head its going slow with water ordering parts; ordrng 1 W11162042 (filter head)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/20/2022

Cx complained the unit wold have ice under the bin. Inspected the unit and found that ice is in the fill cup and fill tube due to a seeping water valve. Unit needs new water valve and fill tube; ordrng 1 W11415785 (fill tube 5789)

We serviced a

WHIRLPOOL WASHER

Model MFW9600SQ1

Near Fayetteville, PA 17222

Andrew S.

Job Details: 05/20/2022

Cx complaint is that unit not draining. I attempted to run the drain cycle and found that the pump is running but not pumping. I then used my shop vac to get the water out of the unit and removed the front cover to access the pump. I found some debris in the catch tray but not enough to block the flow. I then attempted to drain again and found that the pump is noisey and still not pumping. i quoted the cx for the cost of the repair. Cx paid in full. Please contact cx when the parts are available to schedule the return.; ordrng 1 280187 (Drain pump)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ocean View, DE 19970

Michael E.

Job Details: 05/20/2022

Replaced the pressure switch hose as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HW06

Near Orrtanna, PA

Andrew S.

Job Details: 05/20/2022

Cx complaint is that the vent fan is not functioning. I was able to access and repalce the control and the fan and found that the unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Wilmington, DE 19809

Taylor F.

Job Details: 05/20/2022

"Cx compalint is light in FC not working. Repalced door switch from previous diagnosis, tested unit and unit is now working as designed. job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Mount Airy, MD 21771

Brian R.

Job Details: 05/20/2022

replaced switch and tested unit and switch works now but neither side of duel element gets hot. pulled top off to check power and getting 120 to element but element not getting hot. will need to order element for left front. cx asked to call them when part is in to work something out as there schedules are all over the place.; ordrng 1 WPW10342780 (LF Element)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ocean View, DE 19970

Michael E.

Job Details: 05/20/2022

"CX complaint: not drying. Tested and verified complaint. FAE2 error code for vent wax motor, Ordering vent assembly and marking control for return visit just in case. Cannot reschedule due to upcoming vacation.; ordrng 1 W11416460 (vent assembly)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/20/2022

"Per previous tech I was able to access and replace the sump, control, fan and element. I thne tested the unit and found that it is now functioning as intended.without any leaks. Job complete."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Bridgeville, DE 19933

Jonathon C.

Job Details: 05/20/2022

"cx complaint, unit not maintaining temp. installed parts per prior diag. tested unit. due to this being our 4th visit, i heat cycled this unit for about half an hour. hit 418 on first cycle, then cycled 343 to 360 for the rest of the test. lost count but i think it was around 10 cycles. unit is working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Virginia Beach, VA 23455

Carl A.

Job Details: 05/20/2022

"cx complaint of unit not working all the time and a clicking noise,checkedu nit to find no error codes at this time,found door lock shorted due to board replaced both parts tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21218

Alexander D.

Job Details: 05/20/2022

"replaced control and icemaker. tested unit. icemaker cycled and filled correctly. unit is now working properly. if cx calls back, preid valve(W11546685)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Richmond, VA 23235

Joseph D.

Job Details: 05/20/2022

replaced faulty heater assembly to eliminate leaking. unit no longer leaking

We serviced a

WHIRLPOOL OVEN

Model KOST100ESS04

Near Odenton, MD 21113

Eric W.

Job Details: 05/20/2022

7733701088 cx complant unit not maintaing heat inspected unit found bake element ol ordering bake element and using ui and control on return cx is calling builder to have power and microwave removed so we can work on oven and will call when when he has the date of removal; ordrng 1 W11545804 (bake element)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/20/2022

replaced heating element per Technical Service Pointer #: W11540964 tested unit works designed

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Millville, DE 19967

Michael E.

Job Details: 05/20/2022

"Replaced heat element as per previous diagnosis. Element sent for this job was deformed or bent. I used an element from van stock instead. Unit is now working properly. Job is complete; ordrng 1 W11537778 (element), used 1 W11537778 (element) from stock"

We serviced a

MAYTAG FREEZER

Model M8RXEGMAS02

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/20/2022

"cx complaint of unit not cooling,checked unit to find little frost pattern on evap and pulling .06 of an amp also found hold in icemaker and evap fan motor alos to have failed ordering parts needed for repairs; ordrng 1 WP2263920 (EVAPORATOR) and 1 WPW10487115 (Condenser) and 1 W10285060 (Compressor) and 1 WP1100939 ( BLADE-FAN) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repair kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near Wilmington, DE 19808

Taylor F.

Job Details: 05/20/2022

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM motor to be stripped and making a grinding noise when trying to cycle. Replaced the IM from VS and unit would intermittenly work and not fill. Found multiple wires at the bottom of the door to be broken. Ordering left door, cannot reschedule at this time. Informed cx part will be shipped directly to them and to inspect it before calling us; ordrng 1 W10873791 (icemaker) and 1 LW11202402 (dor-fip), used 1 W10873791 (icemaker) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFW02

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/20/2022

"cx complaint of dent in door ,checkedu nit to find that ffc door dent about mid way towards top ordering parts needed for repairs; ordrng 1 LW10852095 (DORFIP)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Timonium, MD 21093

Keith H.

Job Details: 05/20/2022

cx says she has extended coverage with store that she purchased unit from . advised her to contact them to set up service properly

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/20/2022

Cx complaint is that the middle rack comes out of the track. Upon arrival I found that the RH rack adjusters front wheel is broken causing it to slip out of the track. I was able to access and replace the rh adjuster. Unit is now functioning as intendend. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Midlothian, VA 23112

Joseph D.

Job Details: 05/20/2022

"unit with failex drive block and nuts, must replace to enable power to unit; ordrng 1 279318 (wire set) and 1 279393 (nuts) and 1 WP3397659 (block-term)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/20/2022

"came out to replace parts on unit , uninstalled and replaced owi , tested unit is running as designed . reinstalled and tested again unit is running as designed ."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC7HS04

Near Midlothian, VA 23112

Joseph D.

Job Details: 05/20/2022

"unit iwth f6e4 errors. no micrwave functions work. replacec appliance manager as per tech manual, and problem persisted, must replace console as per guide for f6e4. removed control. cx going to wait before having repair completed; ordrng 1 W11367329 (console 401.50)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23455

Jason T.

Job Details: 05/20/2022

"Tech called and spoke with the cx in reference to the unit,prior to the service visit. Verified unit currently listed under Service Pointer W11540964. After speaking with the cx, found intermittent noisy, cx agreed to be abnormal during the cycle. Per cx he is contacting Kitchen Aid in reference to the unit due to no warranty to cover the repair.; ordrng 1 W11460945 (Sump-pump assembly)"

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS08

Near New Castle, DE 19720

Taylor F.

Job Details: 05/20/2022

Cx complaint is unit giving an f1e5 error code. tested inspected and verifed complaint. Ordering inverter board and magnetron. Magnetron is covered under entitlements. Called the office and rescheduled for 5/27/22. Cx paid in full 451.77 by CC.; ordrng 1 W11325604 (inverter) and 1 W11346197 (magnetron)

We serviced a

WHIRLPOOL WASHER

Model WED7120HW1

Near Martinsburg, WV 25404

Danny R.

Job Details: 05/20/2022

was suposed to be a contract loews they wil call back

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, DE 19709

Taylor F.

Job Details: 05/20/2022

Job is a repeat ticket. No work needed. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/20/2022

"cx complaint unit not drying, checked unit found open element, replaced element, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Middletown, DE 19709

Taylor F.

Job Details: 05/20/2022

Cx complaint is unit not washing clothes properly. Tested inspected and verifed complaint. Found the washplate to be stripped out. Also found the hub and gearcase to be damaged. Quoted cx for repair and cx decided to buy a new unit. Collected 120.00 service call by CC. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/20/2022

"cx complaint of unit not heating,checked unit to find wire on heating element not fully seated and connector on board not seated fully,reseated all wires and connctors tested unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chester, VA 23836

Chris B.

Job Details: 05/20/2022

cx complaint unit will not drain inspected unit confirmed cx complaint found drian pump perpeler missing teeth and an obstuction in sump i cannot get out unit needs sump ordering sump; ordrng 1 W11085683 (sump)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Virginia Beach, VA 23452

Branden R.

Job Details: 05/20/2022

"cx complaint visibly failed, broken or missing parts , checked unit found door latch not allowing strike to properly seat into latch , looked like the molding on the door latch itsself is off now allowing strike to fully seat . ordering door latch for repair . tryed to call parts office to reschedule , could not get anyone on the time .; ordrng 1 W11394572 (door latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Camp Hill, PA 17011

Fred G.

Job Details: 05/20/2022

cx complaint unit is making noise while in a spin cycle. inspected unit and entered unit into diag and found 0 error codes. ran a auto test and when in spin cycle sounds like something is dragging. lifted unit and found splutch to be worn down at the teeth. also found marks on splutch from belt. replaced splutch and belt with preid parts. tested unit and now unit checks good.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW1

Near Stephens City, VA 22655

Daniel J.

Job Details: 05/20/2022

as per notes installed console and control ran calibration cycle and diag not faults started rapid wash and end unit now responding as it should

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Hancock, MD 21750

Danny R.

Job Details: 05/20/2022

called cx no one here they cancleed had an emercny and would call back when they can

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Hyattsville, MD 20785

Shane B.

Job Details: 05/20/2022

installed both ordered parts. tested light several times. unit is workign as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Washington, DC 20011

Samuel R.

Job Details: 05/20/2022

cx complaint unit door is hot.inspected unit and found mullion to stay on and cause unit to sweat.unit will need a new door mullion WP12722803AP 3 tribles; ordrng 1 WP12722803AP (mullion)

We serviced a

KITCHENAID REFRIGERATOR

Model KSCS25FVMS01

Near Olney, MD 20832

Julian H.

Job Details: 05/20/2022

CX complaint about unit not coming on inspected and found both cavities @ room temp no fans or compressor running went to the back and reset power for 5 min control started to beep no power to compressor or fans turned on/off couple of times finally got compressor going but fans and system kept pulsting issue with control board need kit CX DONT WANT TO CONTINUE JUST YET PAID FOR SVC CALL ONLY; ordrng 1 W10823803 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Fallston, MD 21047

Neil H.

Job Details: 05/20/2022

cx compaint the door sqealing used washers to raise off the bracket unit checked good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Gore, VA 22637

Daniel J.

Job Details: 05/20/2022

customer stated unit lost power and not cooling reset braker on sunday and it has been working every since removed back panel to access harness no loose connections reconnected unit powered back up as normal called tech line sr 7733707584 no known issuses 120 vac at outlet possible power failure or tripped breaker no visable signs of unit failing while working as it should

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 05/20/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the evaporator, drier, and coupler tested and inspected for proper use unit now functions normally informed cx to allow 24 hours to reach optimal temperatures"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Stephenson, VA 22656

Daniel J.

Job Details: 05/20/2022

complaint no ice production cycled ice maker heard valve activate no water entered tray turned valve opposite direction cycled water entered tray spoke with customer also said icecream is soft removed evap cover top two coils in back frost but no where else reisntalled cover waited same no change heater cold spoke with seal syst tech ordering following complaint also for fridge gasket ordering customer upset with performance and amount of vists for a new frigde installed new theristor; ordrng 1 W11562258 (evap) and 1 W11488141 (lokrig parts) and 1 W11582592 (compressor) and 2 W11504415 (coupler)s and 1 W11332034 (lokrig parts) and 1 WPW10143759 (die dryer) and 1 W10838574 (gasket)

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Midlothian, VA 23114

Joseph D.

Job Details: 05/20/2022

"replaced failed heater, and unit now no longer leaking. no damage noted."

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4205FZ3

Near Bowie, MD 20721

Shane B.

Job Details: 05/20/2022

installed mag and tested unit several times. it worked every time. unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model GFE471LVS0

Near Westminster, MD 21158

Marc M.

Job Details: 05/20/2022

installed parts and tested unit. unit now checksg ood

We serviced a

WHIRLPOOL MICROWAVE

Model KMHC319EBS3

Near Clinton, MD 20735

Robert A.

Job Details: 05/20/2022

I installed the ordered part and collected the labor charge (110) and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/20/2022

"cx complainr of unit not cooling called techline spoke Jole took temp readings of 34 in ffc 2 in ff was advise not to replace and parts at this time as they feel it is a supply issue advise cx may need electrician tested outlet wit outlet tester tested corrcetly wired,tested outle wire meter outl checked good 120 on hot side and nutral and gound 0 7733700661 found compressor going in to ovewr load and shuuting down windings while compressor was hot 11,9,16 ohms ,when compressor cooled down windings were 7 ohms and 5.6 ohms on run winds ordering seal system work.; ordrng 1 W11546605 ( Evaporator) and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator)s and 1 W11506619 (COUPLER) and 1 W11580057 (COMPRESSOR) and 1 W11504415 (COUPLER) and 2 W11504431 ( 7/5 Nr Ms 00 (high Pressure Side To Compressor))s and 2 WPW10143759 (Refrigerator Filter Drier)s and 2 W11504433 ( 6/4 Nr Ms 00 (heat Loop To Drier))s and 2 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier))s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Stephenson, VA 22656

Daniel J.

Job Details: 05/20/2022

dent in freezer door near kitchenaid logo door not received as of 5/20 confirmed dent and model and sn new construction; ordrng 1 w10821257 (freezer door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2772HEZ00

Near Chantilly, VA 20152

Demonte S.

Job Details: 05/20/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator is making a pump noise / Refrigerator was loosing power / No Refrigerator Lights. Checked the power to the Refrigerator. I'm getting 121.4 volts. Compressor, Freezer Fans, Ice Box Fan & Damper Control are working. Refrigerator isn't loosing power when I open the Doors. ( Advised that the cx makes a video of this happening.) Installed L.e.d. Light to Freezer. All Lights are working properly.( special project #: S191AQ Parts & Labor. Technical service pointer # W11460554.) Cx paid for the Service call by Card. Cx is paid in full. If the cx calls back order the Control Board = W11224256, Freezer Fan Motor = W11224591. Don't go without parts.; used 1 W10695459 ( Whirlpool Refrigerator LED Light Module) from stock"

We serviced a

AMANA RANGE

Model ACR4303MFS4

Near Norfolk, VA 23503

Jason T.

Job Details: 05/20/2022

"Cx complaint, will not start a bake cycle, verified vac at the terminal block connection, found relay not cycling power to the bake element. Installed pre-i'd control, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Haymarket, VA 20169

Demonte S.

Job Details: 05/20/2022

Cx states he will not pay for Labor or parts. So I advised that the cx talks with our office. Cx states he already did. The girl who he was talking to on the phone didn't want to answer any of his questions. Cx also states he can do all this him self. So at this point I left the job site.

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Reinholds, PA 17569

Justin L.

Job Details: 05/20/2022

cx complaint unit randomly shuts off in mid cycle. was able to access unit and found it running. verified volatge at terminal block and air flow was good. unable to replicate the issue at this time if it happens again cx will reach out as of now no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/20/2022

installed new dispenser. verified operation.

We serviced a

WHIRLPOOL ICE MAKER

Model KUID308HPS00

Near Wyomissing, PA 19610

Justin L.

Job Details: 05/20/2022

"cx complaint unit had not made ice after last repair. was able to access unit and found that it filled, drained, recirculated, compresor ran, condensor fan ran and evap just wasnt cooling. Spoke with Sealed system tech MM and ordering a 4 count sealed system repair once parts are in office will need to call in and set return; ordrng 1 WP2313624 (condensor) and 1 WPW10200037 (drier) and 1 WPW10605286 (compressor) and 1 WPW10218037 (evaporator)"

We serviced a

WHIRLPOOL OVEN

Model WEE745H0FS2

Near Fredericksburg, VA 22406

Robert W.

Job Details: 05/20/2022

Cx complaint is the unit isnt heating properly cooktop is still working. Inspected unit ran diag and unit has no error codes then pulled unit out to test power and found the terminal block on L1 burnt up. Ordering Terminal block and bare wire adaptor.; ordrng 1 WPW10245259 (Terminal block) and 1 WPW10281322 (bare wire adaptor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Norfolk, VA 23505

Jason T.

Job Details: 05/20/2022

"Cx complaint, no ice production, ran factory diagnostic test # 36...weak ice box fan motor. Installed pre-i'd ice box fan motor, verified icemaker fill-harvest tested for proper air flow, cooling-freezing...working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/20/2022

"installed new cooling fan, tested, sounds normal."

We serviced a

JENNAIR DBL WALL OVEN

Model JJW3830DS02

Near Vienna, VA 22182

Christian C.

Job Details: 05/20/2022

Cx complaint of F2E1 error. Inspected unit found F2E1 error as I arrived. Unable to get into diag to see any other errors. All connections secure. Ordering console.; ordrng 1 W11232121 (console)

We serviced a

WHIRLPOOL OVEN

Model WFC150M0JS3

Near Westminster, MD 21158

Marc M.

Job Details: 05/20/2022

cx complaint unit heating left rear burner on cooktop while oven is in use. inspected unit and found that this is result of the atmospheric vetn on back of the oven cavity that when cooking at high temps or long intervals the unit is eminating heat at that location. explained to cx that the unit passes all guidlines mandated by the uderwriters laboratories and unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Washington, DC 20016

Samuel R.

Job Details: 05/20/2022

could not install parts due to how unit is installed.will have dicconect various items to get unit out.water line is very short making it difficult to remove.also power line is short and so will have to be diisconnected.unit sits very tight in area its in.gonna take serval adjusmtns to get unit out and in.will need extra time; ordrng 1 2xlabor (2x labor)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/20/2022

"f7e1f9e1error wash motor failure new motor needed; ordrng 1 W11416363 (Motor & Sump Assembly) and 1 W11497943 (Motor, Drain)"

We serviced a

KITCHENAID REFRIGERATOR

Model KSRV22FVBL00

Near York, PA 17406

Bernard M.

Job Details: 05/20/2022

"Replaced start device, once power restored the device clicked and compressor came on and ran as intended. Unit checks good"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Hagerstown, MD 21742

Danny R.

Job Details: 05/20/2022

installed parts checksok

We serviced a

WHIRLPOOL DISHWASHER

Model DU1145XTPBA

Near Berryville, VA 22611

Daniel J.

Job Details: 05/20/2022

clean light flashing unit wont start entered diag ran through no faults checked bi metal con ran dry through diag confirmed 123 vac from control still no heat from heater sugguest new element customer paid in full with cc; ordrng 1 W10518394 (heater)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Crozet, VA 22932

Eric F.

Job Details: 05/20/2022

"Installed heater, calibrated unit."

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near York, PA 17403

Drew B.

Job Details: 05/20/2022

cx complaint that unit is making a loud when running flames and also has the rf burner making clicking at random times even when not being touched.. will need the following parts unit is in counter directly above the electric single wall oven and in order to remove and gain access will to lift cooktop up and or remove the wall oven on moving blanket on floor.; ordrng 2 W11199023 (valve-brnr)s

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Oxford, PA 17350

Sal R.

Job Details: 05/20/2022

"Per the previouse tech, i was ablew to access and replace the control and the console. I then recalibrated and ran a auto test. Unit test good."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Berryville, VA 22611

Daniel J.

Job Details: 05/20/2022

per notes replaced harness control and back panel testd burners all working and tested oven working as it should

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Washington, DC 20011

Samuel R.

Job Details: 05/20/2022

replaced door gasket

We serviced a

MAYTAG WASHER

Model MVWB835DW5

Near Bowie, MD 20721

Shane B.

Job Details: 05/20/2022

installed both ordered parts. calibrated and tested unit for cx. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/20/2022

Cx complained the unit did not make ice. Inspected the unit and found the ice maker receives 120v but does not cycle. Installed new IMA and tested and it cycled and began a harvest. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Aldie, VA 20105

Richard B.

Job Details: 05/20/2022

"CX complant, Water standing in machine and dosent wasg m Never worked. Inspected unit and found standing water in tub , Found no drain knock out done, Knocked outt drauin plug and drained machine,Found no errror codes Did a test wash and machine filled , then washed . Good wash pressure . good heat and good drain, Machine working as designed, Job completed, RB"

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Earleville, MD 21919

Emmanuel R.

Job Details: 05/20/2022

"Cs dual burner are not lighting correctly. Confirmed complain. On the right front dual burner the orfice holder are defective not allowing properly fuel/air mixture. you have to blow on it to get it lite. Replaced the ignitor on Rf because it was misaligned spark going sideways but still does light on its own. The left front dual burner also has the same issue. ordering orfice holders and a Lp conversion kit. Threads are stripped on rf orfice holder ,orfice wont tighten.; ordrng 2 W11337062 (orfice holder FR,FL)s and 2 W11344539 (Flame spreader)s and 2 W10892435 (orfices simmer)s and 2 W10892422 (orfice 12.5k main)s"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Dumfries, VA 22026

Robert W.

Job Details: 05/20/2022

Replaced bake ignintor and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Falls Church, VA 22043

Christian C.

Job Details: 05/20/2022

Cx complaint unit is constantly running. Inspected unit cx said they had the temp settings to 5 bars on both sections. Explained to cx that this will cause the unit to run more often to get the sections to the temp settings chosen. Reset temp to the recommended 3 bars. Evap fan running fine. All sensors passed tests. No gaps in gaskets. Unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KUDR02FSSS1

Near Derwood, MD 20855

Julian H.

Job Details: 05/20/2022

CX complaint about door not closing tested found it a little of level leveled front to back and side to side door was falling hard when we first came out thta could have cause hinges to bend removed racks and closed but when i put racks back in it opens by itself hinges are bend GAVE CX AN ESTIMATE FOR HINGES REPLACEMENT AND STATES HE WANTS ME TO TAKE PARTS OUT THAT WERE ALREADY INSTALL EXPLAINED THAT I CANT DO THAT HE'S VERY UPSET AND WANTS MONEY BACK TOLD HIM TO CONTACT OFFICE

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/20/2022

"steamed out all ice and frost, removed old rails and all shelves, dried entire inside of freezer, installed new rails and light switch, verified door closing smoothly and properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Ashburn, VA 20148

Richard B.

Job Details: 05/20/2022

"CX complant/ Freezer freezing. Inspected unit and found vents blocked with frozen food. Found ice buildup on evap and drain clogged. Cleared ice , advised CX to not block vents and cleared drain. Freezer working as designed now. Job completed, RB"

We serviced a

AMANA RANGE

Model ACR4303MFW4

Near New Cumberland, PA 17070

Bernard M.

Job Details: 05/20/2022

Cx complaint unit doesn't heat. Inspected unit and found unit has infestation. Informed cx that licensed exterminator come out and treat the home. Its possible it has control failure due to infestation. Cx will call back when treatments are complete

We serviced a

KITCHENAID RANGE

Model KSIB900ESS3

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/20/2022

"CX complaint warming drawer not sliding properly.Tested drawer, found right track disconnected from the chassy. Removed drawer from tracks and properly re-installed all the parts in place making tracks tighter to the chassy by closing the angle of the hooks. Tested drawer by sliding it in and out several times. The unit worked as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near East Berlin, PA 17316

Bernard M.

Job Details: 05/20/2022

Cx complaint unit was unlevel after heater replacement. Leveled unit and made flush with countertop to the satisfaction of cx. Unit checks good

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Woodbine, MD 21797

Brian R.

Job Details: 05/20/2022

replaced parts needed and had cx test and check unit. unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near East Berlin, PA 17316

Bernard M.

Job Details: 05/20/2022

Cx complaint items were freezing in RC section. Inspected inside Rc and found items on top shelf up against the air vent on side of icemaker assembly. Items had ice chunks in them. Other itmes on shelves were pushed back against back wall. Instructed cx to remove items in front of vent and off back wall to provide proper air circulation throughout RC. Temps in RC and FC were set at recommended and were reading normal. No parts are needed. Cx paid 120 service fee.

We serviced a

KITCHENAID COMBO

Model KOCE500ESS06

Near Bethesda, MD 20817

Samuel R.

Job Details: 05/20/2022

found unit screen to not come on.cx advised it stopped working yester day.will be ordering console and main control W11179310 91 tribles W11093254 2 tribles will bring fuses incase.gave cx qoute fro fuses W11188752 17 tribles WPW10017410 9 tribles; ordrng 1 W11179310 (main control) and 1 W11093254 (ui board) and 1 W11188752 (fuse) and 1 WPW10017410 (fuse)

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/20/2022

"Cx complained the unit had heating problems. Inspected the unit and found that there is a proper 210v at the terminal and a cycling 210v at the bake and broil element. The bake element has 23 ohms and broil 16ohms neither shorted to ground. At 70 degrees, the sensor reads 1085ohms and at 350 degrees 1650 which is in range. All signs point to a control. Service declined. Job complete"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW0

Near Boyce, VA 22620

Daniel J.

Job Details: 05/20/2022

as per notes replaced fascia control and lid latch ran diag passed no errors also started and stop cycles unit now responding as it should

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/20/2022

installed new hinges and arm. verified door closing properly

We serviced a

WHIRLPOOL COOKTOP

Model KCGC506JSS00

Near Gettysburg, PA 17325

Andrew S.

Job Details: 05/20/2022

Cx complaint is that the unit has large flames and is leaving a black suet on pans. Upon arrival I found that the Conversion kit was not correctly installed. I also found that the valve was not switched over to LP as well. I was able to install the correct orifices in there correct locations. Unit is now functioning as intended. Job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Gainesville, VA 20155

Demonte S.

Job Details: 05/20/2022

"Installed the Compressor, Coupler, Drier & Condenser. Pulled the Vacuum on the unit. Unit is holding the Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Woodbine, MD 21797

Brian R.

Job Details: 05/20/2022

"cx has a list on unit. lights are out in the top of FF and Freezer. found bad light under ice maker. also deli UI out as they plugged back in. she said if units working now shes not worried about it. advised after all the adjustments and checks to give unit a week or 2 and call back to we can recheck unit. moisture on ice bin door but could be from short. she will clean off unit and give some time so we can look more into unit.; ordrng 1 W11462342 (Light Module 33.68), used 1 W11462342 (Led Mod) from stock"

We serviced a

WHIRLPOOL OVEN

Model KFGD500ESS04

Near Gainesville, VA 20155

Demonte S.

Job Details: 05/20/2022

Inspected the unit. Found that the cx is saying that the Lower Oven isn't Heating. I then checked the Lower Bake Ignitor while Oven is Pre - Heating. Ignitor isn't glowing. I then checked the voltage to the Bake Ignitor. I'm getting 121.4 Volts but Ignitor isn't glowing. Unit will need the Ignitor. Cx paid in full. ; ordrng 1 WP7432P14360 (Whirlpool Oven Igniter)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glenelg, MD 21737

Brian R.

Job Details: 05/20/2022

cx complaint is unit gets water built up at times on bottom of freezer and freezes and at times leaks out. temps and unit check. removed as much ice as we could and cleared unit and will order new advised drain hose for issue.cx is O-O-W and cx knows. as soon as part is in office will schedule. 2751.31; ordrng 1 W11084807 (Drain Tube 21.67)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23605

Jason T.

Job Details: 05/20/2022

"Tech called and spoke with Liz @ 6:42 pm, store closing at 7 pm. RAC, advised currently running behind in the route, dispatched will call to schedule a return visit.; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 05/20/2022

Cx complaint is that the unit would not complete a spin cycle. Upon arrival I found an F7E9 and an F2E1. I then ran the diag test and the unit completed the tested without any errors. I then inspected the harness and drive components. I then ran the DLMS calibration test. I found that the unit is now functioning as intended. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KMBP100EBS20

Near Poquoson, VA 23662

Jason T.

Job Details: 05/20/2022

"Cx complaint, will not start a cooking cycle, error code displays : open-close...after multiple attempts started to operate. Verified cabinet warped-offset at multiple contact points...pics on SD. Called tech line and spoke with Adrian Ref # 7733708033...to document findings. Per Technical support unit is non-repairable due to the cabinet warped"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Orange, VA 22960

Jerod R.

Job Details: 05/20/2022

replaced heater and tested unit is now fully functional

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM0A

Near Hanover, PA 17331

Marc M.

Job Details: 05/20/2022

installed parts and tested unit. unit now checks good.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near York, PA 17402

Drew B.

Job Details: 05/20/2022

cx fell under the heater recall and replaced heater tested no issues and checks good

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