Service History 1184 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFT2772HEZ00

Near Chantilly, Virginia 20152

Demonte S.

Job Details: 05/20/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator is making a pump noise / Refrigerator was loosing power / No Refrigerator Lights. Checked the power to the Refrigerator. I'm getting 121.4 volts. Compressor, Freezer Fans, Ice Box Fan & Damper Control are working. Refrigerator isn't loosing power when I open the Doors. ( Advised that the cx makes a video of this happening.) Installed L.e.d. Light to Freezer. All Lights are working properly.( special project #: S191AQ Parts & Labor. Technical service pointer # W11460554.) Cx paid for the Service call by Card. Cx is paid in full. If the cx calls back order the Control Board = W11224256, Freezer Fan Motor = W11224591. Don't go without parts.; used 1 W10695459 ( Whirlpool Refrigerator LED Light Module) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 05/20/2022

"cx complainr of unit not cooling called techline spoke Jole took temp readings of 34 in ffc 2 in ff was advise not to replace and parts at this time as they feel it is a supply issue advise cx may need electrician tested outlet wit outlet tester tested corrcetly wired,tested outle wire meter outl checked good 120 on hot side and nutral and gound 0 7733700661 found compressor going in to ovewr load and shuuting down windings while compressor was hot 11,9,16 ohms ,when compressor cooled down windings were 7 ohms and 5.6 ohms on run winds ordering seal system work.; ordrng 1 W11546605 ( Evaporator) and 2 W11504449 (4/2 Nr Al 00 (capillary Tube To Evaporator)s and 1 W11506619 (COUPLER) and 1 W11580057 (COMPRESSOR) and 1 W11504415 (COUPLER) and 2 W11504431 ( 7/5 Nr Ms 00 (high Pressure Side To Compressor))s and 2 WPW10143759 (Refrigerator Filter Drier)s and 2 W11504433 ( 6/4 Nr Ms 00 (heat Loop To Drier))s and 2 W11504447 (5/1.8 Nr Ms 00 (capillary Tube To Drier))s"

We serviced a

WHIRLPOOL RANGE

Model GFE471LVS0

Near Westminster, Maryland 21158

Marc M.

Job Details: 05/20/2022

installed parts and tested unit. unit now checksg ood

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Midlothian, Virginia 23114

Joseph D.

Job Details: 05/20/2022

"replaced failed heater, and unit now no longer leaking. no damage noted."

We serviced a

WHIRLPOOL FREEZER

Model WSZ57L18DM04

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 05/20/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the evaporator, drier, and coupler tested and inspected for proper use unit now functions normally informed cx to allow 24 hours to reach optimal temperatures"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Fallston, Maryland 21047

Neil H.

Job Details: 05/20/2022

cx compaint the door sqealing used washers to raise off the bracket unit checked good

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 05/20/2022

cx complaint unit door is hot.inspected unit and found mullion to stay on and cause unit to sweat.unit will need a new door mullion WP12722803AP 3 tribles; ordrng 1 WP12722803AP (mullion)

We serviced a

MAYTAG WASHER

Model MVWC416FW0

Near Hancock, Maryland 21750

Danny R.

Job Details: 05/20/2022

called cx no one here they cancleed had an emercny and would call back when they can

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 05/20/2022

cx complaint unit is making noise while in a spin cycle. inspected unit and entered unit into diag and found 0 error codes. ran a auto test and when in spin cycle sounds like something is dragging. lifted unit and found splutch to be worn down at the teeth. also found marks on splutch from belt. replaced splutch and belt with preid parts. tested unit and now unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chester, Virginia 23836

Chris B.

Job Details: 05/20/2022

cx complaint unit will not drain inspected unit confirmed cx complaint found drian pump perpeler missing teeth and an obstuction in sump i cannot get out unit needs sump ordering sump; ordrng 1 W11085683 (sump)

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Middletown, Delaware 19709

Taylor F.

Job Details: 05/20/2022

Cx complaint is unit not washing clothes properly. Tested inspected and verifed complaint. Found the washplate to be stripped out. Also found the hub and gearcase to be damaged. Quoted cx for repair and cx decided to buy a new unit. Collected 120.00 service call by CC. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Middletown, Delaware 19709

Taylor F.

Job Details: 05/20/2022

Job is a repeat ticket. No work needed. Unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS08

Near New Castle, Delaware 19720

Taylor F.

Job Details: 05/20/2022

Cx complaint is unit giving an f1e5 error code. tested inspected and verifed complaint. Ordering inverter board and magnetron. Magnetron is covered under entitlements. Called the office and rescheduled for 5/27/22. Cx paid in full 451.77 by CC.; ordrng 1 W11325604 (inverter) and 1 W11346197 (magnetron)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC7HS04

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 05/20/2022

"unit iwth f6e4 errors. no micrwave functions work. replacec appliance manager as per tech manual, and problem persisted, must replace console as per guide for f6e4. removed control. cx going to wait before having repair completed; ordrng 1 W11367329 (console 401.50)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 05/20/2022

"unit with failex drive block and nuts, must replace to enable power to unit; ordrng 1 279318 (wire set) and 1 279393 (nuts) and 1 WP3397659 (block-term)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS03

Near Timonium, Maryland 21093

Keith H.

Job Details: 05/20/2022

cx says she has extended coverage with store that she purchased unit from . advised her to contact them to set up service properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHB01

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 05/20/2022

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the IM motor to be stripped and making a grinding noise when trying to cycle. Replaced the IM from VS and unit would intermittenly work and not fill. Found multiple wires at the bottom of the door to be broken. Ordering left door, cannot reschedule at this time. Informed cx part will be shipped directly to them and to inspect it before calling us; ordrng 1 W10873791 (icemaker) and 1 LW11202402 (dor-fip), used 1 W10873791 (icemaker) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Millville, Delaware 19967

Michael E.

Job Details: 05/20/2022

"Replaced heat element as per previous diagnosis. Element sent for this job was deformed or bent. I used an element from van stock instead. Unit is now working properly. Job is complete; ordrng 1 W11537778 (element), used 1 W11537778 (element) from stock"

We serviced a

WHIRLPOOL OVEN

Model KOST100ESS04

Near Odenton, Maryland 21113

Eric W.

Job Details: 05/20/2022

7733701088 cx complant unit not maintaing heat inspected unit found bake element ol ordering bake element and using ui and control on return cx is calling builder to have power and microwave removed so we can work on oven and will call when when he has the date of removal; ordrng 1 W11545804 (bake element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21218

Alexander D.

Job Details: 05/20/2022

"replaced control and icemaker. tested unit. icemaker cycled and filled correctly. unit is now working properly. if cx calls back, preid valve(W11546685)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Bridgeville, Delaware 19933

Jonathon C.

Job Details: 05/20/2022

"cx complaint, unit not maintaining temp. installed parts per prior diag. tested unit. due to this being our 4th visit, i heat cycled this unit for about half an hour. hit 418 on first cycle, then cycled 343 to 360 for the rest of the test. lost count but i think it was around 10 cycles. unit is working as designed. job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ocean View, Delaware 19970

Michael E.

Job Details: 05/20/2022

"CX complaint: not drying. Tested and verified complaint. FAE2 error code for vent wax motor, Ordering vent assembly and marking control for return visit just in case. Cannot reschedule due to upcoming vacation.; ordrng 1 W11416460 (vent assembly)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Wilmington, Delaware 19809

Taylor F.

Job Details: 05/20/2022

"Cx compalint is light in FC not working. Repalced door switch from previous diagnosis, tested unit and unit is now working as designed. job is complete."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Ocean View, Delaware 19970

Michael E.

Job Details: 05/20/2022

Replaced the pressure switch hose as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 05/20/2022

Cx complained the unit wold have ice under the bin. Inspected the unit and found that ice is in the fill cup and fill tube due to a seeping water valve. Unit needs new water valve and fill tube; ordrng 1 W11415785 (fill tube 5789)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Bowie, Maryland 20715

Eric W.

Job Details: 05/20/2022

cx complant of unit not making ice inspected unit cycled unit unit cycled but stalled half way threw tested water valve is good unit will need icemaker; ordrng 1 W11548540 (icemaker)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Keswick, Virginia 22947

Jerod R.

Job Details: 05/20/2022

"tested unit foiund unit had water trickling thru cold water side , changed out valve and tested unit is now fully functional"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bel Air, Maryland 21014

Neil H.

Job Details: 05/20/2022

replaced both left and right hinges door good and unit checked good.

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Glen Allen, Virginia 23059

Kyle A.

Job Details: 05/20/2022

"Cx complaint of unit not making ice. Did confirm compressor pulling 2.3 amps even with condenser fan running. Called ss tech dj and was advised to order compressor,drier,coupler,abd evap repair kit.; ordrng 1 WPW10605286 (Compressor) and 2 WPW10200037 (Drier)s and 3 W11506635 (Coupler)s and 1 4387444 (Evap repair kit)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Greenville, North Carolina 27834

Ronnie B.

Job Details: 05/20/2022

"removed and replaced control and valve assy, calibrated, tested, unit works as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Rocky Mount, North Carolina 27804

Ronnie B.

Job Details: 05/20/2022

cx complaint of frost in fc on rear panel. checked unit and found small gaps in liner that need to be sealed. also found cap line frozen over and block of ice touching panel causing frost on panel. removed block of ice and found leak at evap. thermistor is also reading out of range at 8k when in ice. compressor is hot to touch and making winding noise. unit needs ss repair.; ordrng 1 W10836706 (evaporator) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 4387444 (evap repar) and 1 W10841140 (adhesive)

We serviced a

WHIRLPOOL REFRIGERATOR

Model DGERFHDFB

Near Dover, Delaware 19901

Taylor F.

Job Details: 05/20/2022

Unit is not on site.

We serviced a

WHIRLPOOL RANGE

Model IGS900DS05

Near Washington, District of Columbia 20012

Samuel R.

Job Details: 05/20/2022

replaced bake ignitors and unit is nw working properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, District of Columbia 20002

Ricardo S.

Job Details: 05/20/2022

"the complaint said that the unit not cycling properly, so i ran diagnostic test mode, no error codes, then i ran normal cycle and unit working ok.. the water pressure from sump motor is good and the end of the test all the water drains"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW

Near Washington, District of Columbia 20002

Ricardo S.

Job Details: 05/20/2022

replaced cntrl board.. unit tested and working ok

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 05/20/2022

"Confirmed cx complaint unit not draining. Found inline power to drain pump unseated from pump. Reseated harness, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 05/20/2022

Cx complaint unit is not working properly inspected unit found service pointer pertaining to exact issue unit will need to be connected to wifi and newest over the air update would need to be applied. Technical Service Pointer #: W11564098 Rev A

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near East Berlin, Pennsylvania 17316

Sal R.

Job Details: 05/20/2022

"WP initiated service call. Per Technical Service Pointer #: W11540964 , I was ab loe to access and replace the heating element"

We serviced a

JENN-AIR REFRIGERATOR

Model JB36NXFLE01

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 05/20/2022

Cx complained of no lights. Inspected the unit and found several dim lights and the rest are out. Unit needs new leds per pointer w11606409; ordrng 10 W11484836 (led)s

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Charlottesville, Virginia 22903

Jerod R.

Job Details: 05/20/2022

"replaced ordered part and tested unit still had no motor function due to bad cap, repkaced cap and tested unit is now fully functional; used 1 W11428524 (cap) from stock"

We serviced a

WHIRLPOOL OVEN

Model RBS305PRB00

Near Richmond, Virginia 23234

Gill G.

Job Details: 05/20/2022

"cx complaint: unit is overheating, locking door and giving a code. tested bake function at 350 degrees. verified unit broil element is not turning off during preheat or when unit reaches set point temp causing overtemp condition. ordered control. collected for total.; ordrng 1 WPW10340935 (cntrl-elec)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269VEM2

Near Arlington, Virginia 22205

David J.

Job Details: 05/20/2022

Cx complaint ripped door gasket. Replaced RC door gasket and made sure the seal was proper. Unit is now working as intended.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Moseley, Virginia 23120

John P.

Job Details: 05/20/2022

Installed heater per pointer tested working as designed

We serviced a

MAYTAG DRYER

Model MED5500FW2

Near Waldorf, Maryland 20603

Robert A.

Job Details: 05/20/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFD2561HEB

Near Alexandria, Virginia 22308

Jason A.

Job Details: 05/20/2022

CX complaint ice taste. No ice in unit - CX turned off icemaker. Replaced icemaker. Jumper to test harvest. IM completed & filled. NO LEAKS. Advised CX to toss out 1st few batches of ice > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near ,

Michael E.

Job Details: 05/20/2022

Replaced lower RC door hinge and closer as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMLS311HSS09

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 05/20/2022

Installed wave guide cover. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204DSS0

Near Lorton, Virginia 22079

Lloyd B.

Job Details: 05/20/2022

Cx complained the uint leaked. Inspected the unit and found that the sump is leaking. Unit needs new sump assy. Service declined. Job complete; ordrng 1 WPW10455260 (sump assy)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Harpers Ferry, West Virginia 25425

Ricky E.

Job Details: 05/20/2022

installed element from the rework kit.. the drain line to the unit couldnt be reinstalled due to the way the cabinet is built.. the customer will have to reinstall the drain line.. customer signed for this issue...

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near New Cumberland, Pennsylvania 17070

Fred G.

Job Details: 05/20/2022

"cx complaint unit wont power on. inspected unit and found 246.3vac to unit. also found power to board. next i found power to fascia but fascia would not power on. called tradecare and was given a one time parts and labor auth # W12VUE1DPL1. replaced fascia with preID part and tested unit. unit now checks good. checked cx paper work on unit and found unit was purchased 01/21/22, delivered 1/28/22. entitlement shows purchase date of 2/14/21. cx registered units on 3/3/22. cx is emailing Whirlpool to fix entitlemants on dryer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Glen Allen, Virginia 23059

Kyle A.

Job Details: 05/20/2022

Cx complaint of filter rattling when dispensing water. Did confirm and replaced filter head unit dispenses water as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Timonium, Maryland 21093

Keith H.

Job Details: 05/20/2022

repalced heater per service bulentin

We serviced a

WHIRLPOOL DRYER

Model WED5620HW1

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 05/20/2022

CX complaint about unit not turning on tested got power to control status light blinking no response from console replaced with preid and working put a time cycle and notice condensation on the glass went to the back and found water accumulating on duct removed all that outside is fully open and bird is making a nest unit works recommend CX to take care of this b4 continued using dryer

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Dillsburg, Pennsylvania 17019

Sal R.

Job Details: 05/20/2022

"Per the previouse tech, I was able to access and replace both parts. Unit test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Dover, Delaware 19901

Taylor F.

Job Details: 05/20/2022

"Cx complaint is unit not starting. Tested inspected an dverifed complaint. Ohmed out drain pump from control and had OL. Found the lower harness to be defective. Also found control and drain pump to be defective from harness being dmaged. Ordering harness, control, and drain pump. Cannot reschedule at this time due to SO parts.; ordrng 1 W11591637 (lower harness) and 1 W11399437 (drain pump) and 1 W11557935 (control)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Dover, Delaware 19901

Taylor F.

Job Details: 05/20/2022

"Cx complaint is unit makign a noise during spin. Tested inspected an dverifed complaint. Found the stator of the motor to be rubbing on the windings and making a scraping noise as well as evidence of the belt slipping. Replaced motor and belt from VS and splutch from pre ID. Tested unit and unit is now working as designed. Job is complete.; ordrng 1 W10890624 (motor-drve) and 1 W11239857 (belt), used 1 W10890624 (motor), and 1 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Westminster, Maryland 21158

Marc M.

Job Details: 05/20/2022

cx complaint unit making loud screeching sounnd at begining and end of cycle. inspected unti and found that the sound is the brake actuator and the gearcase grinding. unit will need gearcase replacement. also foun f7e1 error present. ordering shifter to address code; ordrng 1 W11423758 (gearcase) and 1 W11481722 (actuator) and 1 W10721967 (drive pulley)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 05/20/2022

cx complaint takes multiple cycles to dry clothes. was able to access unit and when I removed the lint screen found the air being forced from the top of the dryer while running. checked vent and found it compressed in on itself so dryer wasnt venting properly causing unit to stop heating. corrected the issue and reccomended to cx to have vent changed. dryer now operates as intended no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chevy Chase, Maryland 20815

Samuel R.

Job Details: 05/20/2022

cx complaint upper rack fell.inspected unint and found unit rack adjuster to have failed due to plastic becoming brittle.unit needs a rack adjuster kit.W10712395 0 tribles; ordrng 1 W10712395 (rac adjuster kit)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Rocky Mount, North Carolina 27803

Ronnie B.

Job Details: 05/20/2022

"cx complaint of unit just fills and drains. checked unit and found code f8-e1, f7-e7. ran test and found cold valve not opening when called for causing unit to time out after 6 mins. removed and replaced water valves, calibrated, tested, unit is working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Moseley, Virginia 23120

John P.

Job Details: 05/20/2022

Installed heater per pointer tested working as designed

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120EWH11

Near Powhatan, Virginia 23139

John P.

Job Details: 05/20/2022

She has complaint unit not working checked unit phone wire not seated fully on fuse board seated wire tested unit working as designed

We serviced a

TEST DRUG

Model n/a

Near Midlothian, Virginia 23113

John P.

Job Details: 05/20/2022

Drug test @afc.

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB03

Near Severn, Maryland 21144

Kevin P.

Job Details: 05/20/2022

installed door job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Bel Air, Maryland 21014

Neil H.

Job Details: 05/20/2022

replaced the heater per sp unit checked good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBL2

Near Centreville, Virginia 20120

Demonte S.

Job Details: 05/20/2022

"Installed the Feed Tube, Lower Spray Arm & Cover. Tested the unit. Unit is working as Designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDPE234GPS0

Near Towson, Maryland 21204

Keith H.

Job Details: 05/20/2022

cx complaint is dispenser broken and unit not cleaning inspected unit and diverter motor not rotating therefore not washing proerply unit has food and stains throughout unit. will need new sump assy upper spray arm adn dispenser cx will replace unit

We serviced a

WHIRLPOOL RANGE

Model WFG510S0AS2

Near Baltimore, Maryland 21211

Alexander D.

Job Details: 05/20/2022

"cx complaint smell gas when using oven or front cooktop burners and both front cooktop burners are difficult to ignite. went over oow pricing with cx and she declined service. no service provided, no money collected"

We serviced a

WHIRLPOOL ICE MAKER

Model KFXS25RYMS4

Near Glen Allen, Virginia 23059

Kyle A.

Job Details: 05/20/2022

Cx complaint of unit not making ice. Did confirm icemaker recieving water and powet but will not progress when jumped.must return to replace icemaker.; ordrng 1 W10882923 (Icemaker)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Woodbridge, Virginia 22192

Lloyd B.

Job Details: 05/20/2022

"Cx complained the unit would not finish a cycle, just keep trying to spin. Inspected the unit and found no error codes. In diagnostics, the unit properly filled with cold 1, cold 2 and hot, it also did a drain and spin completing each step in diagnostics. Possible user error. Job complete"

We serviced a

KITCHENAID RANGE

Model KOCE500ESS

Near Haymarket, Virginia 20169

Ezra M.

Job Details: 05/20/2022

"during introduction, cust stated unit damaged during shipping or installation. moved in last june. informed cust that physical damage only covered for first 30 days, and that warranty would not cover visit. cust declined service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GAFZ21XXMK00

Near Reisterstown, Maryland 21136

Justin S.

Job Details: 05/20/2022

cx says the unit started making noise then leaked everywhere and stopped cooling. the unit was unplugged when i arrived. plugged the unit in and no frost pattern starts on the evaporator but compressor and fans activate. cx also said the unit would leak into the refrigerator and looks like the drain is restricted. the compressor is pulling .7aac and no heat off the discharge. the unit has an inefficent compressor or leak in the ss.; ordrng 1 W10309994 (compressor(363.72)) and 1 2320176 (evap(211.63)) and 1 WPW10143759 (filter(19.10)) and 1 W11506635 (coupler(20.55))

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C4EXW02

Near Darlington, Maryland 21034

Neil H.

Job Details: 05/20/2022

replaced the inlet valve unit checked good no leaking.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM

Near Lewisberry, Pennsylvania 17339

Bernard M.

Job Details: 05/20/2022

Cx needs rescheduled and will call office when available;

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Bel Air, Maryland 21015

Neil H.

Job Details: 05/20/2022

"replaced part but the center burner still no adjusting even when adjusting screws; ordrng 1 W11087445 (regulator) and 1 W10594397 ( Assembly, Pipe Manifold) and 1 W11246817 (valve-brnr)"

We serviced a

WHIRLPOOL OVEN

Model GBD307PRS01

Near Fairfax, Virginia 22033

Richard B.

Job Details: 05/20/2022

"cx refused service . wanted unit looked at for free . Told me unit dosent work, Then showed me display is lighting up . I told her it is more than likely a control issue due to dead pixels. And for me to tell her that would cost a 120 service call. She said i want to talk to a manager . I told her to call who ever she spoke to before. CX dosent want to pay . RB"

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Reston, Virginia 20191

Richard B.

Job Details: 05/20/2022

"CX complant. Door scratched . Inspected unit and found door scratched. Door that was sent is used , Scratched worse than one being replaced, Further work needed, RB; ordrng 1 W11328751 (door)"

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 05/20/2022

"cx complaint loud operation, checked unit found bolt unseated from motor mount, unable to resecure, hole in cabinet too large, ordering cabinet, other parts to have on hand in case unable to disassemble. please ship cabinet to cx; ordrng 1 8533643 (cabinet) and 1 279827 (motor) and 1 3400500 (bolt) and 1 WP694089 (wheel)"

We serviced a

MAYTAG RANGE

Model MGR6600FZ0

Near McLean, Virginia 22101

Christian C.

Job Details: 05/20/2022

Cx complaint oven is intermittently working. Tested unit x10 times all worked. Quoted cx and they will not be going through with repair.

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Alexandria, Virginia 22307

Jason A.

Job Details: 05/20/2022

CX complaint DRYER F6 error code. Cannot start cycle or clear. Error persistent. Checked voltages L1 L2 good at terminal. Replaced control. Same error > JJ; ordrng 1 W11378949 (Console UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Towson, Maryland 21286

Alexander D.

Job Details: 05/20/2022

"cx complaint rc door still swingning open hard. explained to cx how cams in door hinge work and once the door is opened to a certain point the cam will open the door the rest of the way and it will also close the door at a certain point so it doesnt get left open. advised cx all i can do is try to level it to her satisfaction but if the floor is out of level then that will limit the adjustments i can make since unit could be wobbley where its leveled good. found floor is a little out of level. tried to level unit to cx satisfaction and got it to open less hard but it still bounces and shakes items in door bins. cx understands theres nothing else i can do for this issue. called techline to documnet, 7733703671, they agree all i can do is level unit. unit is operating as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Ashland, Virginia 23005

Thomas B.

Job Details: 05/20/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, Virginia 23233

Kyle A.

Job Details: 05/20/2022

Cx complaint of unit not heating. Did confirm and found motor harness not seated properly. Reseated connector and unit heats but has terrible airflow and found venting completely clogged. Advised cx to get vent clean before using dryer as it is a fire hazard.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Middlesex, North Carolina 27557

Ronnie B.

Job Details: 05/20/2022

"cx complaint of unit not working. checked unit and fund code f5-e1. ran test and passed test. started a load on deep fill and unit almost overfilled onto the floor, would have if i did not stop it. checked vac line and port and is good, transducer on control has failed. removed and replaced control, calibrated, tested, unit is working as designed. just a note but cx is elderly and cannot read. attempted to educate cx on proper washer use and care."

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 05/20/2022

elw program 2 yr warrantyCX complaint about circuit breaker tripped and couldnt reset next day it worked explained to CX that appliances should be on a dedicated circuit range and microwave are on the same breaker tested both appliances at the same time and working explained that it could be an issue with circuit breaker if it keeps happening she must contact an electrician also complaint about rf burner not coming on found simmer orifice clogged cleared and working fine

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 05/20/2022

remomved ice blockage from icemaker fill tube. unit now working properly

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Berkeley Springs, West Virginia 25411

Danny R.

Job Details: 05/20/2022

uni thas a gash in gasket and dent in door also a gap in mulion will need silcon door and gaesket ordering parts; ordrng 1 W10856583 (gasket) and 1 W10746783 (door) and 1 WP482338 (adhesive)

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Arlington, Virginia 22207

David J.

Job Details: 05/20/2022

Cx complaint unit leaking from up top of back wall down. Inspected unit and found that water was leaking. Tried to find where water was coming from and was having a difficult time. Found that doors don't seem to be sealing properly feel very weak. Cx has been no help he's been in a meeting since I got here. May need to send a more experienced tech. LB was here before and cx said he had fixed the same issue. Maybe send him. ; O-emld tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB3

Near Richmond, Virginia 23233

Kyle A.

Job Details: 05/20/2022

Cx complaint of mag fan not running. Did confirm mag cooling fan has bad bearing causing it to seize. Will need to return with fan; ordrng 1 W11213353 (Cooling fan)

We serviced a

WHIRLPOOL RANGE

Model JGS9900CDB00

Near Parkville, Maryland 21234

Alexander D.

Job Details: 05/20/2022

replaced bake ignitor. tested unit. unit preheated to 350 within 10min. unit is now working properly.

We serviced a

AMANA DRYER

Model NED5800HW0

Near Parkville, Maryland 21234

Alexander D.

Job Details: 05/20/2022

"upon arrival found wrong seal ordered. need door glass seal but the one ordered is foam seal between front panel and bulkhead. replaced console. tested unit several times and it powered on correctly and continued to run everytime. ordering correct door seal to complete repair. call cx to schedule return visit once we have eta on part.; ordrng 1 W11310035 (seal, glass)"

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADS21

Near Richmond, Virginia 23238

Kyle A.

Job Details: 05/20/2022

Cx complaint of left burners not lighting. Did confirm module has bad ignitors. Replaced module with on cx has and unit is now as designed.; ordrng 2 74004053 (Igniter)s

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Manakin-Sabot, Virginia 23103

Thomas B.

Job Details: 05/20/2022

Arrived at cx home cx states she talked to husband and has decided to cancel she thought her extended warranty was still valid and it has long expired moved on. ; ordrng 1 W10381078 (outer tub) and 1 WPW10419333 (stator)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 05/20/2022

Cx complaint unit is not working properly inspected unit found leaking at the filter drier top section took quick pic also compressor keeps turning off due to the inverter connection being cracked ordering the inverter and the dye drier removed and replaced the led module tested now light function properly also reattached the water line to valve water now functions properly. Unit is still having cooling issue ordering the dye drier and inverter to fix issue.; ordrng 1 W11087200 (invrtr-box) and 2 WPW10143759 (dryer)s

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Alexandria, Virginia 22302

Jason A.

Job Details: 05/20/2022

CX complaint DRYER drum doesnt spin. Replaced motor & blower. Test Dryer works properly & good airflow & heat. Test washer > JJ

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 05/20/2022

"cx complaint of clothes being wet at end of cycle.was able to access unit and found codes F7E7 and F7E6. Ran diagnostic cycle and unit to fill, drain, agitate, lock and spin. Checked connections at board and ohmed motor windings at pin 2-4 read 7.4 Ohms and pin 2-3 read 7.3 Ohms. Verified that the unit spun in the right direction and recalibrated. Unit now operates as intended no further work needed."

We serviced a

KITCHENAID OVEN

Model KSGB900ESS0

Near Palmyra, Pennsylvania 17078

Justin L.

Job Details: 05/20/2022

"cx complaint unit not working showing F8E0. Was able to access unit and found F8E0 displayed. Entered diagnostic and Found codes F8E0 and F2E1 multiple times. Found touch panel not always responsive. Reset the power and same issues. WIll need console, bezels, coling fan, and control for repair. Once approved and in office will need to conatct cx to set retrun; ordrng 1 W10913685 (console) and 5 W10814133 (bezel)s and 1 W11100100 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Nottingham, Maryland 21236

Alexander D.

Job Details: 05/20/2022

"unit is from RAC and was having issues before unit was paid off, cx said RAC will be paying for service. cx contacted RAC supervisor and he said he can pay for service with c/c over phone and is only fixing functional issues. cx complaint, lid doesnt open as far as it used to but still works, top panel cracked, supply hose doesnt stay connected to sink and power cord missing ground prong. RAC said theyre not fixing lid or cracked panels. RAC sent cx new fill/drain hose that hooks up to sink faucet but cx couldnt get drain hose on. found had to heat up hose and stretch it onto drain fitting. installed new fill/drain hose and tested, no leaks. unit just needs power cord now. ordering power cord, quoted 321.91, paid in full by RAC with c/c. call cx to schedule return visit once we have eta; ordrng 1 W10882052 (power cord)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Salunga-Landisville, Pennsylvania 17538

Justin L.

Job Details: 05/20/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Kenly, North Carolina 27542

Ronnie B.

Job Details: 05/20/2022

"cx complaint of unit not cooliong 6 months after previous repair. checked unit and found leak at evap and thermistor heavily corroded. unit need evap and thermistor quoted cx 120 service call, 350 labor, 15 shipping, 11.48 in tax, 101.27 evap, 43.66 thermistor, 19.10 dryer, 660.51 in total. cx paid 310.57 today and owes 350 for labor upon return.; ordrng 1 W11507067 (evap) and 1 WPW10143759 (dryer)"

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