We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Pikesville, Maryland 21208
Keith H.
Job Details:
05/23/2022
one of the UIs is not in bin and parts sheet says its missing;
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Lititz, Pennsylvania 17543
Justin L.
Job Details:
05/23/2022
cx complaint unit leaking from front lof unit. was able to access unit and only found code F0E5. Found unit to be unlevel. Adjusted legs to level and calibrated unit. Ran diagnostic cycle and individual component checks and unable to replicate a leak. checked all hoses and under lid to make sure nothing stuck in fabric softener. Called techline and spoke to Orlando 7733716981. This is a known issue and they are sending it to engineering and someone will reach out to cx in the next couple days as of now no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HZ0
Near Manheim, Pennsylvania 17545
Justin L.
Job Details:
05/23/2022
as per previous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near New Cumberland, Pennsylvania 17070
Fred G.
Job Details:
05/23/2022
i was able to access unit and replace the heating element - sp w11540964. reinstalled unit and tested for leaks. unit now checks good.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Biglerville, Pennsylvania 17307
Bernard M.
Job Details:
05/23/2022
"Replaced all parts per previous tech, recalibrated and ran auto test, found the unit wouldn't go into spin. Entered diag and found error code F1E2 motor control fault, The basket spins freely. Accessed the control and found proper resistance at J2 connectors. Found resistance at motor windings. Found no continuity from main control to capacitor. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11448788 (lower harness) and 1 W10890624 (motor) and 1 W11428524 (capacitor)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waynesboro, Pennsylvania 17268
Bernard M.
Job Details:
05/23/2022
"Replaced heater per service pointer #11540964, ran auto test and the unit heated and no leaks were found. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near York, Pennsylvania 17402
Marc M.
Job Details:
05/23/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and attempted replacement of the heater. unit however is trapped between the rear feet and the edge of the tile floor. cannot remove unit from installation. cx will need to contact the installers to have the unit removed prior to service continuing.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Waynesboro, Pennsylvania 17268
Bernard M.
Job Details:
05/23/2022
"Replaced icemaker, ran test 44 and it harvested, ran test 45 and icemaker filled with water. Found no leaks. Unit checks good"
We serviced a
AMANA RANGE
Model AGR6603SFW3
Near Dallastown, Pennsylvania 17313
Marc M.
Job Details:
05/23/2022
cx claimed to have a contract that would cover all parts and labor. unit was dispatched oow with just a labor auth for service call. cx is contacting contract company before proceeding to have ticket redispatched under cwarranty so that any diagnosis made can be performed within warranty/at no cost to cx.; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ4
Near New Market, Maryland 21774
Drew B.
Job Details:
05/23/2022
cx complaint that unit is flashing f5e1 relay being stuck.. it closes no issues and reading the switches but showed video of the unit starting then flahing that code right away... the unit will need the interlocks and the relay power board. call when in and rechs....; ordrng 1 W11342846 (board)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mechanicsburg, Pennsylvania 17050
Andrew S.
Job Details:
05/23/2022
Per SP w11540964 I was able to access and replace the heating element. I then tested the unit and found that it is functioning as intended without any leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Carlisle, Pennsylvania 17013
Andrew S.
Job Details:
05/23/2022
Upon arrival I found that the unit had not cooled at all since the diag visit. I checked the compressor and found that it was running. I also found that all of the fans were working as well. I then ran test 4 and removed the evap cover in the FC. I found that when the unit got to the FC cooling the lines did not change temp or develop any kind of frost pattern. I called EW and explained my findings. I am ordering the sealed system repair. Please contact cx when the parts are avialable to schedule the retrun visit.; ordrng 1 W11492867 (Rc Evap) and 1 W10832994 (Compressor) and 1 WPW10143759 (Dryer) and 1 W11575003 (3 way valve) and 1 3callcountSS (3 call count SS repair.)
We serviced a
WHIRLPOOL FREEZER
Model WZC3115DW01
Near Littlestown, Pennsylvania 17340
Drew B.
Job Details:
05/23/2022
replaced the compressor and drier pulled 28 inch vaccum and filled with 4.9 oz of 134a. and started to cool on the internal side walls.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Hanover, Pennsylvania 17331
Drew B.
Job Details:
05/23/2022
replaced main harness and tested and now runs and heatd checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model GSF26C4EXY02
Near York, Pennsylvania 17403
Marc M.
Job Details:
05/23/2022
"cx complaint unit not cooling. upon arrvial unit not running but plugged in. checked and found all lights on but no fans. pulled unit out to check compressor and unplugged. however when plugging unit back in compressor kicked on and stayed running and began develpping a frost pattern. unit appears to have simply needed a hard reset, but cx will need to wait 24 hours to be sure. collected for service call and instructed cx to call back in if any issues persist."
We serviced a
WHIRLPOOL STACKABLE
Model WET4024HW0
Near Deale, Maryland 20733
Shane B.
Job Details:
05/23/2022
"installed swtich. didnt make a damn bit of difference. tried running a spin cycle. lid latched, drain pump ran. drum jerked a little but did not spin. unit displayed E4 lid open error code. called techline and spoke with the same guy as the first time i called. he had me check voltage to the drive motor from the board and ohm the motor. motor is in spec and getting 120vac. techsheet says to replace control board though techline didnt know why it needs to be replaced if the board is sending proper voltage and motor is in spec. 7733699061. ordering control as advised by techline per the techsheet. i charged the cx the difference between the lid latch and the control so lid latch can be returned. old lid latch is back on the unit. schedule cx when part is available.; ordrng 1 W11189137 (contol board)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Providence Forge, Virginia 23140
Jason T.
Job Details:
05/21/2022
"Cx complaint, UI-PANEL display goes off intermittently, verified vac voltages, display failure. Installed pre-i'd part, found after reset F1-E4 acu control relay failure...advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11192682 (UI-PANEL) and 1 W11192682 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHB03
Near Quinton, Virginia 23141
Jason T.
Job Details:
05/21/2022
"Cx complaint, no ice production, ran factory diagnostic test, verified icemaker stuck in harvest mode. Replaced icemaker from truck stock, verified fill-harvest, tested all unit functions for proper operation...working as designed.; ordrng 1 W10873791 (Icemaker), used 1 W10873791 (Icemaker) from stock"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Williamsburg, Virginia 23185
Jason T.
Job Details:
05/21/2022
"Cx complaint, not heating per any cycle selected, tested all circuits, full cycling thermostat open causing no heat. Installed thermostat from truck stock, verified cycle temperature at 145 degrees...working as designed.; ordrng 1 WP8318266 (Thermostat), used 1 WP8318268 (Thermostat) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, Virginia 22151
Jason A.
Job Details:
05/21/2022
"CX complaint DW burning smell & detergent landed on htr element & got burnt. Replaced control. Checked loads. 13.6 OHMs HTR element has a burn mark, wash motor etc resistance. Checked wiring. & input voltageF4E3 diverter wash motor error code appeared on new control. In diagnostics display test shows dim leds. Some water stains & spots running down in between inner door & panel > JJ; ordrng 1 W10703867 (heater element) and 1 W11087376 (pump&motor) and 1 W11213719 (seal) and 1 W11157079 (console)"
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Annandale, Virginia 22003
Jason A.
Job Details:
05/21/2022
CX complaint FRIDGE has frost built up in FC. Applied sealant & heated gasket to improve seal. Used a bright flashlight to check for airgaps. If CX calls back order FC door LW10668769 + 1 WPW10612925 badge > JJ
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Suffolk, Virginia 23434
Jason T.
Job Details:
05/21/2022
"Cx complaint, will not start a cycle, tested all circuits and verified vac voltages. Capacitor tested open, also found actuator resistance inaccurate when testing. Installed actuator and capacitor, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Capacitor), used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Virginia Beach, Virginia 23455
Jason T.
Job Details:
05/21/2022
"Cx complaint, not cooling-freezing properly, tested the sealed system and found the compressor locked up, verified vac voltages. Ordering sealed system parts to complete the repair, compressor is on a factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11574734 (Compressor kit) and 1 W11506635 (Coupler) and 1 W11109499 (Filter drier) and 1 2count (2 count)"
We serviced a
MAYTAG WASHER
Model MVWC465HW2
Near Georgetown, Delaware 19947
Frederick R.
Job Details:
05/21/2022
Replaced control per prior diagnosis. Unit is still not responding. Lid will not lock. lock was replaced 2/1/22 so it is under 1yr parts warranty through VIA. Reordering lid lock. WM is actually a RAC (Georgetown DE) unit. SC and labor already paid. Store manager Greg wants to be notified if replacing lid lock fixes unit before anything else is done. 100 in stock. Rescheduled for 6/1/22; ordrng 1 W11307244 (lid lock)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Millsboro, Delaware 19966
Frederick R.
Job Details:
05/21/2022
"CX complaint is display wont work. Inspected unit but had no way of testing unit. I saw no signs of burnt wires, elements were good. control area did have a smoke smell to it. Based off that I am ordering a control board. Made manager aware that the unit needed a power cord and access to a 240 outlet in order to properly test on return. Are made repair or testing impossible. Reschedule for thur 5/26/22. 27 in stock at tribles UM; ordrng 1 W11528352 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Salisbury, Maryland 21804
Frederick R.
Job Details:
05/21/2022
CX complaint is unit not making ice. Inspected/tested and verified complaint. Found that fill trough wasnt lined up and everytime IM called for water it was dumping it all inside the FC. It must have been going on a long time because there was massive build up of ice and frozen foor stuck together and to shelves. Cleared out all ice with steamer and dried FC liner. This is when I found the entire upper left corner of FC liner was compromised. Bubbled up and warped including the fill tube. Pics taken. Need a shop job to call WPTL on monday to report findings.; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Ocean City, Maryland 21842
Frederick R.
Job Details:
05/21/2022
Replaced sump/motor per prior diagnosis. Tested unit and it is now working properly. Ran unit and found no leaks. Job is complete
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Selbyville, Delaware 19975
Frederick R.
Job Details:
05/21/2022
CX complaint is squealing noise coming from to front burners on cooktop. Inspected/tested and verified complaint. Checked gas pressure at both burners and they were both reading 10in water column. Squealing noise happening when orfices were removed so issue is not the orfices. Ordering LF and RF orfice assemblies and returning with manifolf. Cannot reschedule because both parts are FBO. FR on return only!!; ordrng 1 W11186510 (assembly LF) and 1 W11186523 (assembly RF)
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Alexandria, Virginia 22305
Jason A.
Job Details:
05/21/2022
CX complaint RANGE touchpad freezes or nonresponsive. Replaced console. Bezel knobs should be a set of 4 but box only had 1 in it. Set clock & test oven keypad & test unit heats & fans work. Cx paid in full > JJ; ordrng 1 W10814133 (bezel set of 4. Check box contents!!!)
We serviced a
WHIRLPOOL DRYER
Model WED5620HW
Near Alexandria, Virginia 22307
Jason A.
Job Details:
05/21/2022
CX complaint DRYER wont run F6 error. Replaced console & display test pass. Unit heats. Good airflow >JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near ,
Frederick R.
Job Details:
05/21/2022
CX complaint is no ice and melted ice in bin. Inspected unit and verified complaint. FOund inlet tube clogged with ice. When removing the IM cover you could actually see where the water was dripping and formed a sheet of ice on face of IM. Replaced inlet valve and cleared all ice. Tested and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Georgetown, Delaware 19947
Frederick R.
Job Details:
05/21/2022
Replaced inlet valve per prior diagnosis. Tested unit after repair and the unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHB
Near Georgetown, Delaware 19947
Frederick R.
Job Details:
05/21/2022
CX stated that no one told her they were scheduled for today and that their appt is on the 26th. They are in the middle of family business and wants to be rescheduled. No services provided.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Alexandria, Virginia 22309
Jason A.
Job Details:
05/21/2022
"CX complaint FRIDGE not cooling. Verifed last tech diagnosis. Compressor starts & runs but pulls over 11 A, Replaced compressor & install drier + coupler. Check for leaks & ran vac. Filled with .4 OZ R600. Compressor runs & good pressures. 1.0 A & good pressures. FC is cooling. 79F to 49F in under 10 minutes > JJ"
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Rockville, Maryland 20852
Roberto I.
Job Details:
05/20/2022
"CX complaint dryer made a loud noise and then smoke and burning odor.Removed bottom cover, found broken heater wire that caused a spark and burned lint around heater. Tested heater and power. Repaired wire using a spare aluminum lug connecter from my tool box. Removed all the lint around the heatrer by using a shop vac. Unit tested ok. called Whirlpool safety and documented everything ( sr # 7733697413)"
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Rochelle, Virginia 22738
Eric F.
Job Details:
05/20/2022
"Confirmed cx complaint unit not getting up to temp, time intermittently resetting on UI panel. Ordering UI, will use control on return visit.; ordrng 1 W11128223 (display)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Chesapeake Beach, Maryland 20732
Shawn D.
Job Details:
05/20/2022
"cx complaint noise when unit starts up only then sounds fine after heats and works good. inspected unit cx started it for me and right when you first turns it makes a weird noise. i then removed lint trap and started it again and noise is coming from bottom blower wheel area unit is 4 days old used 1 time cx did not drop anything down. i removed rear panel to find a 5/16 screw in the blower wheel. removed screw and tested, no more nosie. unit is good"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Prince Frederick, Maryland 20678
Shawn D.
Job Details:
05/20/2022
"cx complaint unit is not drying the dishes they come out wet and have to be dryed by hand. inspected unit then checked unit for errors and had none, let service cycle run motor sounds good i see bubbles inside so rinse aid is working and heater came on at the end. water inside unit is cool even when runnning the sink. hottest i got the water to come out of sink was 102 degrees, hottest in unit was 95 degrees. i think water needs to be alot hotter to have a better drying result. cx is using pods with rinse aid and rinse aid is turned up to highest so set it for 2. cx has a geothermal water system and said he never runs out of hot water. cx is going to call someone to come out and see if they can turn water temp up and if same issue will call us back."
We serviced a
WHIRLPOOL OVEN
Model RBD275PRB00
Near Annapolis, Maryland 21409
Emmanuel R.
Job Details:
05/20/2022
"Cs oven doesnt reach correct temps, Inspected unit upper oven reaches temp correctly but lower oven needed calibrated. Calibrated lower oven and tested. Unit is now working properly reaching correct temps."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ06
Near Earleville, Maryland 21919
Emmanuel R.
Job Details:
05/20/2022
"Cs refrig not making ice and frost in freezer, installed rails and icemaker . cycled icemaker and it tested good and fills with water, doors close good now too. Unit is now working properly."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Urbana, Maryland 21704
Ricardo S.
Job Details:
05/20/2022
wrong part.. wrong model number .. order main control board; ordrng 1 w11342846 (cntrl elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Urbana, Maryland 21704
Ricardo S.
Job Details:
05/20/2022
The client informs me that the contractor fixed the unit already.
We serviced a
WHIRLPOOL DRYER
Model WED7590FW1
Near Washington, District of Columbia 20001
Ricardo S.
Job Details:
05/20/2022
"Cx complains that the dryer not heating at all, inspected the unit, fuses cks ok, i ran diagnostic test mode and found an error code f4e4 and f4e3 power issue and restricted air flow, terminal block read L1 to N 93 vac. L1-L2 218vac. power issue, cx needs an electrician"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS06
Near Arlington, Virginia 22202
David J.
Job Details:
05/20/2022
Cx complaint unit door pulled out weird. Inspected unit and found door to be working as designed. Cx would pull door from the corner on the fc and would pull out weird. Explained to Cx you need to pull from center. Other then that. Everything else looks good.
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Lochearn, Maryland 21207
Keith H.
Job Details:
05/20/2022
replaced heater per service bullentin
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM02
Near Falls Church, Virginia 22044
David J.
Job Details:
05/20/2022
Cx complaint unit has Oder and taste of chemical. Inspected and did smell but tasted the ice and it definitely had a chlorine taste to it. Water dispenser does not have a taste to it. Called techline 7733700733 they stated that ice obsorbs like baking soda. That there could have been something in unit and Ive absorbed smell. Told Cx to empty ice bin and food. Clean unit and change the filter. Hopefully that removes the issue. Techline said theres nothing we can do.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW04
Near Yorktown, Virginia 23692
Jason T.
Job Details:
05/20/2022
"Cx complaint, not cooling-freezing properly, found fresh food temperature at 44 degrees, 18 degrees in the freezer. Ran factory diagnostic test found control relay not cycling defrost properly. Ordering part to complete the repair, cx will be called to schedule return visit, cx agreed.; ordrng 1 W11580057 (Control)"
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JW1
Near Bethany Beach, Delaware 19930
Frederick R.
Job Details:
05/20/2022
CX complaint is bottom drawer not lining up. Inspected unit and verified complaint. Found drawer was not installed properly. Reset dorr and complaint is now resolved. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFW02
Near Bethany Beach, Delaware 19930
Frederick R.
Job Details:
05/20/2022
"CX complaint is frost bui in FC. Inspected unit and verified complaint. FOund unit has a bent hing. Installed 3 washers to lift door up. CX already has FC and RC door on the way being shipped directly to them. Ordering top hinge. CX will advise VIA when they get doors. FR on return only!!; ordrng 1 WPW10300065 (hinge-door) and 3 WP487576 (washer)s, used 3 WP487576 (washer) from stock"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Bethany Beach, Delaware 19930
Michael E.
Job Details:
05/20/2022
Helped FR; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model KRMF706ESS04
Near Ocean View, Delaware 19970
Michael E.
Job Details:
05/20/2022
"CX complaint: evap drain clogged and no ice. Tested and verified complaint. I found foam in drain between drain hole and drain tube. Cleared drain. Very little water flow from dispenser, pulled out filter and water flow restored. I advised CX to replace filter and if that does not restore ice production then to contact us. Unit is working properly. Job is complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fenwick Island, Delaware 19944
Frederick R.
Job Details:
05/20/2022
Cx complaint is Temps not stable. While working on unit found control flickering and turning on and off. Removed housing and made sure all connections were tight and they were. Ordering control and returning with harness. Spoke to Katie to order parts. WPW10746274Is control needed. Office please reschedule. Having computer issues. ; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Rehoboth Beach, Delaware 19971
Frederick R.
Job Details:
05/20/2022
"Cx complaint is wm really off balance and making lots noise. Inspected/ tested and verified complaint. While trying to go into diagnostics the lights on control were all lit up. Finally got into test mode and pulled no error codes. Tested spin and the unit shook terribly. Raised all level legs and tried again. Still alot of vibration. Ordering gearcase, splutch, motor, belt and control. ; saved tckt"
We serviced a
WHIRLPOOL FREEZER
Model WRF997SDDM00
Near Lewes, Delaware 19958
Frederick R.
Job Details:
05/20/2022
"Cx complaint is slow ice. Inspected/ tested and verified complaint. Test 56 came up E5. Tested all functions 45,36,57,58,1,2,3 and everything is working properly. Temp was really warm in house. FC was at 2deg and RC was at 38 when measured. Had cx reset breaker and error code went away. Tested thermistor at control and it was good. Unit is working properly. Job is complete"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LB1
Near Parkville, Maryland 21234
Alexander D.
Job Details:
05/20/2022
cx complaint door makes creaking sound on right side that gets worse when unit is hot. inspected unit and verified complaint. found right hinge bent. replaced right hinge and tested. unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Berwyn Heights, Maryland 20740
Mitchell H.
Job Details:
05/20/2022
got to unit to put in parts. as i was putting capacitor on i noticed the harness was broken. im not sure if it was broken last visit as it was cut short and i wasnt able to fully diag the unit. but as of now the harness needs replacing. this could have been the whole issue to begin with. ordering harness and will bring back other parts. i put the capacitor on anyways today and just left unit unplugged.; ordrng 1 W11450611 (lower harness)
We serviced a
WHIRLPOOL FREEZER
Model WZF34X18DW03
Near New Kent, Virginia 23124
Gill G.
Job Details:
05/20/2022
cx complaint: unit is leaking. inspected unit and found a dead mouse clogging the drain tube. cleared clogg. tested. verified drain pan is not leaking. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Hanover, Pennsylvania 17331
Marc M.
Job Details:
05/20/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Littlestown, Pennsylvania 17340
Sal R.
Job Details:
05/20/2022
CX complai t is that the tuni is no longer producing ice. I found that the IM has failed. I am ordering 1 icemaker (W10882923). I have set a return date for 5/24; ordrng 1 W10882923 (Icemaker kit 91 @ tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ
Near Enola, Pennsylvania 17025
Fred G.
Job Details:
05/20/2022
"cx complaint unit is throwing a f9e1 error code. inspected unit and entered it into diag and found error codes f9e1, fae2. cleared codes and ran a auto test, unit got to the drain cycle and the pump was just humming and not draining. pulled unit out and found the drain pump to be fualty. replaced pump with preid part and test unit. unit checks good. also found drip pan to be warpped and not fitting right under unit. ordering 1 (W11550169) please schedule cx once part is in.; ordrng 1 W11550169 (drip, tray)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Mechanicsburg, Pennsylvania 17050
Fred G.
Job Details:
05/20/2022
"cx complaint units handle cut her finger. inspected unit and found FC handle has chrome on bottom sticking out and is sharp. called safety (SR7733685136), unit needs new handle. ordering 1 (W11542651). please schedule cx once part is in.; ordrng 1 W11542651 (SS door handle)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Westminster, Maryland 21157
Justin S.
Job Details:
05/20/2022
cx says the unit is leaking each time they use the washer. no error codes in memory. ran the diagnostic cycle and the unit fills drains spins and agitates good. checked under the unit and i see no water anywhere. ran a deep water fill and the unit has so many suds its going over the agitator. the unit filled to max and i drained the unit and still nothing is leaking. ran the fill tests in component activation xt5 times each and nothing is leaking. checked all exposed plumbing and found nothing leaking. called tech support and spoke with an orlando. file number 7733701995. cannot duplicate leak
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAW04
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
05/20/2022
"cx complaint light out, no ice, checked unit found led's failing on user interface, also 122 vac to icemaker icemaker not turning, valve and temps checked good.; ordrng 1 WPW10397956 (cntrl-elec) and 1 WPW10300022 (icemaker)"
We serviced a
JENN-AIR BUILT-IN M/W
Model JMDFS24JL00
Near Owings Mills, Maryland 21117
Keith H.
Job Details:
05/20/2022
replaced stirrer parts tested it unit seems to be working
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
05/20/2022
"cx complaint unit leaking, checked unit found softener dispenser overflowing, back up in dispenser, and too much pressure from housing, replaced housing and dispnser, calibrated, tested, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Williamsburg, Virginia 23185
Lucas R.
Job Details:
05/20/2022
"cx complaint unit not running, overheating, checked unit found motor winding shorting to ground, replaced motor, added gasket to reduce vibration noise, tested, verrified element cycling at 155 degrees, unit working as designed.; ordrng 1 279827 (motor!dryer) and 1 W11175143 (gasket), used 1 279827 (motor), and 1 W11175143 (gasket) from stock"
We serviced a
MAYTAG RANGE
Model MER7700LZ0
Near Lanexa, Virginia 23089
Lucas R.
Job Details:
05/20/2022
"cx complaint no operation, checked unit found p1 connector unseated from control, reseated, tested, oven would not heat, found L2 missing at outlet, advised cx to contact electrician, unit working as designed."
We serviced a
WHIRLPOOL WINE CELLAR
Model KUWS24RSSS24
Near Yorktown, Virginia 23693
Jason T.
Job Details:
05/20/2022
"Cx complaint, not keeping set temperatures, found compressor not pumping during factory test, verified relay door switch fault. Unit needs a sealed system repair, repair estimate total : 1537.41. Cx agreed to repair the unit, charging for the service call-parts shipping and tax : 787.41. Due upon return visit Labor : 750.00 (paid in full credit card REF # 4369813516) advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11506635 (Coupler) and 1 WP4344767 (Switch) and 1 8201787 (Compressor Kit)"
We serviced a
MAYTAG REFRIGERATOR
Model MSD2572VEW00
Near Williamsburg, Virginia 23188
Lucas R.
Job Details:
05/20/2022
"replaced ice door kit, door would not open or close correctly, parts wrong size in new kit, called office spoke with ken advised correct part number ordered, reordering kit, advised cx due to age of unit may no longer be able to recieve correct part cx agreed.; ordrng 1 W10823377 (mechanism delay)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Poquoson, Virginia 23662
Jason T.
Job Details:
05/20/2022
"Cx complaint, will not start a cycle, keypad unresponsive, error codes F1-E2 Motor Drive Module F6-E3 communications failure between UI-PANEL and control failure. Found during manual agitation test, gear case noisy when washing-high speed spin. Advised cx parts on order, he will be called to schedule return visit. PER CX IS REQUESTING WHIRLPOOL REPLACEMENT FOR THE SERVICE...advised cx parts ordered, dispatch will call to schedule a return visit.; ordrng 1 W11449841 (Gear Case) and 1 W11478526ll (UI-PANEL) and 1 W10734521 (Slider) and 1 2count (2 count)"
We serviced a
WHIRLPOOL WASHER
Model MVWB835DW1
Near Waldorf, Maryland 20603
Robert A.
Job Details:
05/20/2022
Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. I found the unit getting 124v from the wall and at the control board. However the UI console is not responding at all. The unit will need at least a new control and console to resolve the issue. I also notice signs of water leaking from the water valve. The unit need a new water valve as well. I'm ordering the parts for the return visit. I quoted the cx for the repair and collected the service call fee.; ordrng 1 W10861510 (console assembly) and 1 W11172234 (valve housing) and 1 W11024149 (control)
We serviced a
WHIRLPOOL WASHER
Model WGTLV27HW2
Near Washington, District of Columbia 20017
Samuel R.
Job Details:
05/20/2022
cx complaint unit is not going through a cycle inspected unti and got error code f5e2.ran a service test and unit would not lock.unit will need a new stryker and lid lock W10837741 9 tribles; ordrng 1 W10837741 (stryker)
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
05/20/2022
CX Complaint is the unit display is acting up.Inspected unit and found the console sound very distored not normal sound also console not wanting to respond properly. Cycled power still console is not working properly. Ordering Console to fix issue; ordrng 1 W11297709 (Console)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ00
Near Glen Burnie, Maryland 21061
Kevin P.
Job Details:
05/20/2022
cx complaint unit powering off intermittently again 3 weeks after the led power board was replaced for a second time. called techline and explained unit was powering off every 3-4 minutes when cx plugged the unit into another out after which it shut off anothe 4-5 times in a 30 minute span and has been working fine since then for the past 5 days. techline adivsed disconnecting the pantry u.i. and leaving it unplugged to see if issue persists. advised cx of this and told her to call in if it persists
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Baltimore, Maryland 21202
Kevin P.
Job Details:
05/20/2022
"unit is in warranty per manufacturing date was manufactured 6 months ago and just installed brand new into a yet to be completed apartment rennovation. cx complaint unit leaking from underneath, found outer tub is cracked on the right side of the gearcase. ordering tub and scheduling for 2 counts and 2 techs to seperated dryer off of washer and replace part; ordrng 1 W10371566 (tub) and 1 2tech2ct (2 tech 2 ct)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Baltimore, Maryland 21229
Kevin P.
Job Details:
05/20/2022
"cx complaint unit not dispensing water or making ice, found water line connector cx used has a large rubber bushing inside with a very small hole in the middle for water to pass through and when connected the bushing crushes to a point it will expand and block the water from passing, ive seen the same issue with this same style od connection a few times. advised cx to shange his connection. if for some reason that doesnt fix it and cx calls back pre id a valve"
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM0A
Near Hanover, Pennsylvania 17331
Marc M.
Job Details:
05/20/2022
installed parts and tested unit. unit now checks good.
We serviced a
KITCHENAID MICROWAVE
Model KMBP100EBS20
Near Poquoson, Virginia 23662
Jason T.
Job Details:
05/20/2022
"Cx complaint, will not start a cooking cycle, error code displays : open-close...after multiple attempts started to operate. Verified cabinet warped-offset at multiple contact points...pics on SD. Called tech line and spoke with Adrian Ref # 7733708033...to document findings. Per Technical support unit is non-repairable due to the cabinet warped"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hampton, Virginia 23605
Jason T.
Job Details:
05/20/2022
"Tech called and spoke with Liz @ 6:42 pm, store closing at 7 pm. RAC, advised currently running behind in the route, dispatched will call to schedule a return visit.; saved tckt"
We serviced a
WHIRLPOOL OVEN
Model KFGD500ESS04
Near Gainesville, Virginia 20155
Demonte S.
Job Details:
05/20/2022
Inspected the unit. Found that the cx is saying that the Lower Oven isn't Heating. I then checked the Lower Bake Ignitor while Oven is Pre - Heating. Ignitor isn't glowing. I then checked the voltage to the Bake Ignitor. I'm getting 121.4 Volts but Ignitor isn't glowing. Unit will need the Ignitor. Cx paid in full. ; ordrng 1 WP7432P14360 (Whirlpool Oven Igniter)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS03
Near Gainesville, Virginia 20155
Demonte S.
Job Details:
05/20/2022
"Installed the Compressor, Coupler, Drier & Condenser. Pulled the Vacuum on the unit. Unit is holding the Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
05/20/2022
installed new hinges and arm. verified door closing properly
We serviced a
WHIRLPOOL RANGE
Model WFE550S0HZ1
Near Alexandria, Virginia 22310
Lloyd B.
Job Details:
05/20/2022
"Cx complained the unit had heating problems. Inspected the unit and found that there is a proper 210v at the terminal and a cycling 210v at the bake and broil element. The bake element has 23 ohms and broil 16ohms neither shorted to ground. At 70 degrees, the sensor reads 1085ohms and at 350 degrees 1650 which is in range. All signs point to a control. Service declined. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near East Berlin, Pennsylvania 17316
Bernard M.
Job Details:
05/20/2022
Cx complaint items were freezing in RC section. Inspected inside Rc and found items on top shelf up against the air vent on side of icemaker assembly. Items had ice chunks in them. Other itmes on shelves were pushed back against back wall. Instructed cx to remove items in front of vent and off back wall to provide proper air circulation throughout RC. Temps in RC and FC were set at recommended and were reading normal. No parts are needed. Cx paid 120 service fee.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near East Berlin, Pennsylvania 17316
Bernard M.
Job Details:
05/20/2022
Cx complaint unit was unlevel after heater replacement. Leveled unit and made flush with countertop to the satisfaction of cx. Unit checks good
We serviced a
AMANA RANGE
Model ACR4303MFW4
Near New Cumberland, Pennsylvania 17070
Bernard M.
Job Details:
05/20/2022
Cx complaint unit doesn't heat. Inspected unit and found unit has infestation. Informed cx that licensed exterminator come out and treat the home. Its possible it has control failure due to infestation. Cx will call back when treatments are complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
05/20/2022
"steamed out all ice and frost, removed old rails and all shelves, dried entire inside of freezer, installed new rails and light switch, verified door closing smoothly and properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS331SDHM06
Near Falls Church, Virginia 22043
Christian C.
Job Details:
05/20/2022
Cx complaint unit is constantly running. Inspected unit cx said they had the temp settings to 5 bars on both sections. Explained to cx that this will cause the unit to run more often to get the sections to the temp settings chosen. Reset temp to the recommended 3 bars. Evap fan running fine. All sensors passed tests. No gaps in gaskets. Unit is working as designed.
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Earleville, Maryland 21919
Emmanuel R.
Job Details:
05/20/2022
"Cs dual burner are not lighting correctly. Confirmed complain. On the right front dual burner the orfice holder are defective not allowing properly fuel/air mixture. you have to blow on it to get it lite. Replaced the ignitor on Rf because it was misaligned spark going sideways but still does light on its own. The left front dual burner also has the same issue. ordering orfice holders and a Lp conversion kit. Threads are stripped on rf orfice holder ,orfice wont tighten.; ordrng 2 W11337062 (orfice holder FR,FL)s and 2 W11344539 (Flame spreader)s and 2 W10892435 (orfices simmer)s and 2 W10892422 (orfice 12.5k main)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
05/20/2022
Cx complained the unit did not make ice. Inspected the unit and found the ice maker receives 120v but does not cycle. Installed new IMA and tested and it cycled and began a harvest. Job complete
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Washington, District of Columbia 20011
Samuel R.
Job Details:
05/20/2022
replaced door gasket
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near New Oxford, Pennsylvania 17350
Sal R.
Job Details:
05/20/2022
"Per the previouse tech, i was ablew to access and replace the control and the console. I then recalibrated and ran a auto test. Unit test good."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Crozet, Virginia 22932
Eric F.
Job Details:
05/20/2022
"Installed heater, calibrated unit."
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Hagerstown, Maryland 21742
Danny R.
Job Details:
05/20/2022
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Perry Hall, Maryland 21128
Neil H.
Job Details:
05/20/2022
"f7e1f9e1error wash motor failure new motor needed; ordrng 1 W11416363 (Motor & Sump Assembly) and 1 W11497943 (Motor, Drain)"
We serviced a
WHIRLPOOL OVEN
Model WFC150M0JS3
Near Westminster, Maryland 21158
Marc M.
Job Details:
05/20/2022
cx complaint unit heating left rear burner on cooktop while oven is in use. inspected unit and found that this is result of the atmospheric vetn on back of the oven cavity that when cooking at high temps or long intervals the unit is eminating heat at that location. explained to cx that the unit passes all guidlines mandated by the uderwriters laboratories and unit checks good.
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
05/20/2022
"installed new cooling fan, tested, sounds normal."
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS2
Near Fredericksburg, Virginia 22406
Robert W.
Job Details:
05/20/2022
Cx complaint is the unit isnt heating properly cooktop is still working. Inspected unit ran diag and unit has no error codes then pulled unit out to test power and found the terminal block on L1 burnt up. Ordering Terminal block and bare wire adaptor.; ordrng 1 WPW10245259 (Terminal block) and 1 WPW10281322 (bare wire adaptor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Haymarket, Virginia 20169
Ezra M.
Job Details:
05/20/2022
installed new dispenser. verified operation.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ02
Near Haymarket, Virginia 20169
Demonte S.
Job Details:
05/20/2022
Cx states he will not pay for Labor or parts. So I advised that the cx talks with our office. Cx states he already did. The girl who he was talking to on the phone didn't want to answer any of his questions. Cx also states he can do all this him self. So at this point I left the job site.