Service History 1182 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Linden, VA 22642

Ezra M.

Job Details: 05/23/2022

"burning smell. found debris stuck on inlet vent from heater to drum, cleaned off what I could then set dryer to sanitize and ran to burn off any extra while unit was empty. called safety to document."

We serviced a

JENNAIR RANGE

Model JES9860AAB

Near Accokeek, MD 20607

Robert A.

Job Details: 05/23/2022

"Cx complaint that the unit's left side burners are not working and the unit beeping displaying a message. I inspected the unit to confirm the complaint. I found the left side burners are working fine at the moment. The message is saying 'remove probe from oven'. The oven works but the message appears occasionally. The unit will need a new temp probe, temp sensor and main clock control. The clock control is no longer available. I quoted the cx for the available parts. I collected the serivce call fee.; ordrng 1 WP71001870 (temp probe 130.88) and 1 74006362 (clock w/harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Yorktown, VA 23692

Lucas R.

Job Details: 05/23/2022

"cx complaint unit leaking, checked unit found sall leak from valve, causing water to run down tub, replaced valve, tested on bulky cycle, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chestertown, MD 21620

Eric W.

Job Details: 05/23/2022

cx complant unit not cooling inspected unit found ff evap frozen over omed out thermistors they are good found compressor burning hot unit needs new compressor and ff evap dryer; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11492867 (ff evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM01

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/23/2022

"cx complaint unit does not cool. inspected unit and found i was able to access unit and removed the evap cover to find 0 frost pattern on evap. tested amp draw on compresser and found .04amps. unit has a leak in the system. called a sealed system tech and was told to order compressor, filter/dryer, evap. the job also needs 3 counted. please schedule cx once parts are in.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 3 W11506635 (valve coupler)s"

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Annapolis, MD 21401

Kevin P.

Job Details: 05/23/2022

"cx complaint unit not cooling properly in frzr section per cx holding 14 degrees my meter reading 16 degrees and all food inside is thawing, called techline to make checks and compressor is hot to the touch also unit is reading 71 watts while running and per techline it should be 96 watts. per techline checks need to be made for pressures and the system needs to be charged with nitrogen to test for leaks. called the office and they scheduled EW for tomorrow 12-3; saved tckt"

We serviced a

KITCHENAID HOOD

Model KVWB606DSS2

Near Manchester, PA 17345

Marc M.

Job Details: 05/23/2022

installed ui however the ducting for the fan tower is grouted in on both upper and lower halves. explianed ot cx that the builder will need to removed the gruot prior to any further service.; saved tckt

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, VA 23518

Carl A.

Job Details: 05/23/2022

"cx complaint of unit making nosie when filling and also when agating,checked unit to find no error codes at this time,found that water vavles are failing with an internal blockage,also found blet to be slipping on pulley as unit is leaking oil out of it and found that the tub is also out of round ordeirng parts needed for repairs; ordrng 1 W11210463 (Water Inlet Valve) and 1 285565 (Agitator) and 1 W10554251 (Washer Spin Basket) and 1 W11454741 (gear case) and 2 labors"

We serviced a

WHIRLPOOL COOKTOP

Model KCGD500GSS00

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/23/2022

"installled switch harness per previous, adjusted all flames per cx request, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Cockeysville, MD 21030

Sal R.

Job Details: 05/23/2022

CX concerns where that the unit was intermitant to work. I was able to access the junktion box and found a loose connection at the romex on the JB. I was able to secure the connection and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near West Hanover Township, PA 17112

Fred G.

Job Details: 05/23/2022

"cx complaint unit stops in the middle of cycle and door is locked. not sure if its a power issue in the home or the unit. entered unit into diag and unit had 0 error codes saved. unplugged unit and installed amp meter and plugged unit into meter. ran a unti test, unit reached the max of 8 amps at full spin cycle but then leveled to around 4 amps. unit is on gfci outlet. breaker only has 2 outlets on it i could find. called TL (SR7733715206) TL said they dont recommend unit on gfci outlets. cx said they had someone out to check the outlets. was told it was the unit. replaced control due to issue. tested unit and now unit checks good."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Virginia Beach, VA 23462

Jason T.

Job Details: 05/23/2022

"Cx complaint, lower cavity light stays on all of the time, found control relay failure. Called Whirlpool Safety Team and spoke with Eric to document findings REF # 7733687515. Advised cx control is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11552018 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Lancaster, PA 17601

Justin L.

Job Details: 05/23/2022

cx answered the door and was able to give her the nameplate. no further work needed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Frederick, MD 21702

Brian R.

Job Details: 05/23/2022

came out and replaced parts. new balb was no good. pulled one fromVS and tested unit. unit now checks. job complete.; used 1 8206232A (Lamp) from stock

We serviced a

KITCHENAID REFRIGERATOR

Model KBBL306ESS00

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 05/23/2022

Replaced parts .. unit tested and all led modules working ok

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Washington, DC 20007

Samuel R.

Job Details: 05/23/2022

replaced control and tested unit.unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Chester, VA 23831

Chris B.

Job Details: 05/23/2022

cx complaint unit makes loud thumping sound inspected unit could not dulplicate cx complaint inspected and lubed rollers and blower wheel fins found power wire holder on back to have one screw insatlled in it and other side is stripped removed holder also inspected drum seals no obstructions found tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDPM354GPS0

Near Townsend, DE 19734

Frederick R.

Job Details: 05/23/2022

CX complaint is door fell off DW. Inspected unit and verifed complaint. Found pin the holds door hinge on had sheared off. No visible damage to hinge. Tub comes with a lifetime P&L replacement. Ordering tub. Informed CX it will be shipped directly to him and to inspect it upon arrival for any damages and then call VIA to set up return appt. This is a 2CT tub job; ordrng 1 W10681513 (tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW03

Near Virginia Beach, VA 23452

Carl A.

Job Details: 05/23/2022

replaced all aprts needed tested works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Silver Spring, MD 20910

Mitchell H.

Job Details: 05/23/2022

7733712910cx complaint unit not cooling well. got to unit. let all r134a out and then filled with nitrogen to 150 psi. let sit for 10-15 mins while spraying soapy water on joints and evap. could not find any bubbles. but withitn that 10-15 mins it had come out of the hold by 6 psi. it is leaking slowly somewhere but cant find it. called techline with findings and product is now sent up for review. job completed.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Leesburg, VA 20176

Ezra M.

Job Details: 05/23/2022

"clean washer message, belt sliding on pulley making loud squealing sound. found belt loose, damage to pulley. ordering belt, pulley and actuator; ordrng 1 W11481722 (actuator) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ05

Near Ashburn, VA 20147

Richard B.

Job Details: 05/23/2022

"CX complant , Water dosent dispense. Prior diagnosis found water not diaspense. Prior diagnosis found unit dosent dispense . Installed new filter housing and tested unit for leaks. No leaks , Dispensing as designed. Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Monrovia, MD 21770

Justin S.

Job Details: 05/23/2022

cx has an extention on their wiring that is not code(pic). replaced element per Technical Service Pointer #: W11540964. the unit is not leaking. th eunit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Felton, DE 19943

Frederick R.

Job Details: 05/23/2022

CX complaint is FC and RC no cool. Upon arrival unit was working properly. Inspected unit thoroughly and saw where the was ice build up on FC evap cover recently. CX explained how wter drained onto floor and recently couldnt close 2 patry drawers which is most likely because of ice build up on RC evap. Pulled drain tube and found it was completely clogged with debris. Asked CX if they had any issues with light on top of no cool and no ice. Their answer was no. Cleared drain tube and reinstalled. At time of appt unit is working as designed. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Martinsburg, WV 25405

Danny R.

Job Details: 05/23/2022

"found gfic braker is tripping when defrosted is on diod this twice both times amp never abouve 2.8 ohms and runs at 1.28 ohms then switched up to 2,8 ohms and trips unit doesnt have a bad heater checked with wp cvx is upset unit is borken and thinks we are wrong made reposrt got serivce pointer w11525530 for gfic tewch line made rpeort on unit it checxks ok sr 7733717782 also unit has multiple things .on braker and doesnt want to switch braker .checked heater , harness and control with wp nothing is wro g this is an issues with gfic braker on house broker box cx isnt happy with wp and what tech line said has to be done with house eletric"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Greenwood, DE 19950

Frederick R.

Job Details: 05/23/2022

"Replaced heater element per prior diagnosis. Unit is now updated, Ran unit and found no leaks. Job is complete"

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0ES2

Near Chester, VA 23831

Chris B.

Job Details: 05/23/2022

cx compalint unit cook top like stays on inspected unit when unplugged left front burner light goes out ordering left front burner switch and oven light bulb called warehouse to order parts due to no cell service cx perfered 8 or 9 oclock apt; schdld next appmnt for 5/26 THU !

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Newark, DE 19711

Taylor F.

Job Details: 05/23/2022

Cx complaint is unit intermittenly draining. Cx had a video and unit was displaying f9e1 error code and unit was full of suds. Unit was not fully draining out because of all the suds. Ran unit several times and unit is draining very well. Water does appear to be soapy. Recomended cx use different detergant. Cx has a high loop. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Clarksburg, MD 20871

Justin S.

Job Details: 05/23/2022

replaced the anel and tested. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bel Air, MD 21015

Neil H.

Job Details: 05/23/2022

a piece of the tub is broken reordering the tub again cx will call when part arrives. 2tech 2count tub job.; ordrng 1 w11460604 (outtertub)

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOD77EC0HS02

Near Frederick, MD 21704

Brian R.

Job Details: 05/23/2022

checked codes and found multiple F1E1 Internal oven appliance manager error F6E0 codes Oven user interface lost communication. unit is a bit O-O-W but cx said she was informed when calling in as this is the same issue as before and unit would be covered. called office and advised cx has the 90 days and they were sending a email for other control. called tech line for findings and spoke to Orlando and 7733719930 went over codes and WIFI and unit with service pointes and code listings and when this issue happens its advised to replace both boards with console at same time. cleared codes and reset unit for now. advised cx we will get parts and office will call to schedule.; ordrng 1 W11261164 (Control)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Newark, DE 19711

Taylor F.

Job Details: 05/23/2022

Cx complaint is unit not cooling. tested inspected and verifed complaint. Replaced inverter from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Urbana, MD 21704

Brian R.

Job Details: 05/23/2022

came out and installed logger. pressed power button and help and green light came on. advised cx we will be back next week to pick up. left package bad ontop of unit to send back. cx scheduled for Tuesday next week as we are closed Monday. for the record cx has unit set to 40 in freezer as things freeze she said and freezer is set to 0.; schdld next appmnt for 5/31 TUE !

We serviced a

WHIRLPOOL OVEN

Model KSEG950ESS3

Near Williamsburg, VA 23185

Chris B.

Job Details: 05/23/2022

cx complaint dipsplay will not come on inspected unit found 120v at p8 white and black wire ordering display assembly W11105615; ordrng 1 W11105615 (display assm)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Frederick, MD 21703

Brian R.

Job Details: 05/23/2022

replaced sump and motor. was able to check power but not water. didntt have a double ended hose to hook to valve. house locked as unit was outside. cx said she will take hose off washer and test unit outside. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Bumpass, VA 23024

Thomas B.

Job Details: 05/23/2022

Cx complaint unit is not working properly inspected unit found valve diode in harness to the valve has failed causing when cx top ice maker fills it fills the bottom as well. Ordering the harness and valve for return visit. W11614808 harness rear SR 7733712905... ; ordrng 1 W11614808 (Harness)

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Leesburg, VA 20175

Ezra M.

Job Details: 05/23/2022

"freezer dripping into fridge. found fc door not sealing, ice forming on fc door and evap cover. fc door failing, sinking in at top. heated up gasket to reshape for temporary fix, ordering fc door and nameplate.; ordrng 1 LW10803965 (dor-fip) and 1 W11178521 (nameplate)"

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Aylett, VA 23009

Gill G.

Job Details: 05/23/2022

replaced leveling legs. tested. did not hear rattling noise during testing.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/23/2022

"cx complaint of unit flickering on and off,checkedu nit to find evap fan motor failing,replaced evap fan brewak down as follows 1/wpw10514110service call break down as follows service call 120.00parts 218.27shipping 15.00labor 110.00sub total 463.27tax 13.10grand total 476.37deposit 476.37"

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Stephens City, VA 22655

Ezra M.

Job Details: 05/23/2022

"unit stopped with door locked. manually opened door for cust to remove clothing. unit has 122 vac at outlet, into and out of filter and into acu. no light on acu, no response from hmi. ordering control and console as console cannot be tested and could have been electrically damaged when control failed.; ordrng 1 W11294858 (console) and 1 W11329040 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Culpeper, VA 22701

Eric F.

Job Details: 05/23/2022

"Confirmed cx complaint unit not producing ice. Found ice maker fill line frozen over, ice maker not receiving water. Cleared line, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBL3

Near Glen Allen, VA 23060

Kyle A.

Job Details: 05/23/2022

"Cx complaint of failed left adjuster. Did confirm adjuster had failed clip .replaced adjuster and unit is now as designed.; ordrng 1 W10546503 (Adjuster), used 1 W10546503 (Adjuster) from stock"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Brunswick, MD 21716

Brian R.

Job Details: 05/23/2022

replaced parts ordered and reset and tested unit. unit checks. job complete.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JS

Near Elkton, MD 21921

Taylor F.

Job Details: 05/23/2022

"Cx complaint is giving f1e0 error code. Tested inspected and verifed complaint. Found the control to be defective. Ordering control, cannot reschedule at this otime.; ordrng 1 W11567368 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB05

Near Rapidan, VA 22733

Eric F.

Job Details: 05/23/2022

"Confirmed cx complaint unit ice maker not working. Found ice maker receiving voltage but not turning off. Installed pre-id'd ice maker, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Millsboro, DE 19966

Jonathon C.

Job Details: 05/23/2022

"cx complaint, icemaker stopped working but has been working since they called. ice bin completely full. test harvested icemaker 4 times. working as designed. leveled doors. job is complete. cx unable to provide proof of purchase. goods issue 6/7/21"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Courtland, VA 23837

Zachery R.

Job Details: 05/23/2022

"replaced heater, while replacing heater top rack was not seated properly, tried reseating top rack. come to find defective track stops, ordering track stops to complete repair.; ordrng 2 W11579392 (trackstop)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Bear, DE 19701

Taylor F.

Job Details: 05/23/2022

Cx complaint is unit npot cooling. tested inspected and verifed complaint. Installed the precess stub and drier from previous diagnosis. Vacumed down to 30in and refilled with 56g of r600. Unit is now working as designed. Also found the light to be flickering on the shelf. Found the shelf to be defective. Ordering shelf. Cannot reschedule at this time. Shelf falls under 30 day cosmetic; ordrng 1 W11245713 (shelf-glas)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near North Potomac, MD 20878

Ricardo S.

Job Details: 05/23/2022

"Cx complains that the unit not working on any cycle, inspected unit and found an error code f8e1 long fill, inlet valve not workng, no water coming into the unit, supply valve cks ok, replaced valve assy, reset power.. unit tested and working ok.. water levelis good"

We serviced a

WHIRLPOOL COOKTOP

Model JED4430WS02

Near Marriottsville, MD 21104

Justin S.

Job Details: 05/23/2022

replaced the transformer and tested. still no illumination. found the transformer is getting 120vac to the 2 black. 0vac to both sets of blue. found 23 ohms on primary and open on both blue lines. same readings with old transform called tech support and spoke with an austin. file number 7733712767.; ordrng 1 WPW10219714 (transformer)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/23/2022

"cx complaint is the same as all previous visits. unit runs for a while then canel light comes on and unit drains. does not finish the cycle. checked for codes and found F6E4 float switch open. tested float switch, it is working properly. floast w as replaced before as well. ran service cycle. unit completed cycle with no issues. called techline as this has been an ongoing issue. they had me verifiy the float switch is working, it is. they had me check for properly wired outlet. it is and is supplying 121vac. they said unit would be sent for review and someone from whirlpool would contact us in 48hr. 7733600470. informed cx of this and gave her the .; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Gainesville, VA 20155

Demonte S.

Job Details: 05/23/2022

"Installed the Gearcase, Valve, Clutch & Slider. Tested the unit. Unit is working as Designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/23/2022

"i was able to access unit and replace the heating element - sp w11540964. tested unit for leaks, unit now checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Suffolk, VA 23435

Zachery R.

Job Details: 05/23/2022

"checked IM at control, control checked good. called techline spoke with adrian sr 7733713735v advised to check connections at IM, if connections are good replace IM. checked connections, all connections are good. ordering IM to complete repair.; ordrng 1 WPW10764668 (ice maker)"

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23462

Jason T.

Job Details: 05/23/2022

"Cx complaint, will not finish a wash cycle, found shorted motor capacitor....installed part ordered to complete the repair. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WHIRLPOOL

Near Carlisle, PA 17015

Andrew S.

Job Details: 05/23/2022

Cx cancelled at the door. Found that the issue was buildup in the drain ports of the bellow gasket. Cx already had it cleared and draining.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKW0

Near Woodbridge, VA 22192

Jason A.

Job Details: 05/23/2022

CX complaint DW dispenser doesnt shut. Test & replaced dispenser. Ran test wash. Dispenseer opens NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23060

Jerod R.

Job Details: 05/23/2022

"tested unit cx complaint of a leak, found unit line condensating, found unit condenser coil clogged up cleaned coil and tested unit is now fully functional"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arnold, MD 21012

Kevin P.

Job Details: 05/23/2022

"part arrived damaged, pic saved to quik pics. re-ordering panel; ordrng 1 w11416792 (door panel)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Baldwin, MD 21013

Sal R.

Job Details: 05/23/2022

"WP iniatiated service call. Per Technical Service Pointer #: W11540964 , I was able to access and replace heating element . Unit test good."

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHZ08

Near Franklin, VA 23851

Zachery R.

Job Details: 05/23/2022

"cx complaint unit fc door not sealing, verified issue. adjusted fc and rc door, used steamer to fluff gasket. alligned doors to the best of my ability. kitchen floor is sagging. advised and showed cx if they were to raise rear with shims doors will look straighter. unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Partlow, VA 22534

Thomas B.

Job Details: 05/23/2022

Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally.

We serviced a

KITCHENAID COOKTOP

Model KCGS350ESS00

Near Drayden, MD 20630

Robert A.

Job Details: 05/23/2022

Cx complaint that the unit flames are not adjust and don't seem high enough. I inspected the unit to confirm the complaint. I adjusted the flame height and explain to the cx that the flame is as high as it gets. After I adjusted the flame heights the cx was satisfied with the unit performance. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104KPS0

Near Westminster, MD 21158

Drew B.

Job Details: 05/23/2022

cx complaint that unit is not washing and when arrived ran for codes and found f7e1 wash motor failure.. i ran test diag and found no issues with incoming water/heat.. then the motor never kicks on... this will need a new W11460945 and call when in to reschd.; ordrng 1 W11460945 (sump)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Stafford, VA 22554

Robert W.

Job Details: 05/23/2022

Cx complaiont is the unit isnt powering on. Inspected unit and found unit is getting 120V but indicator light not coming on ohm out drain pump to see if that took out board its good valves good motor is good. Replaced Control and unit powers up Calibrated unit and ran diag and unit is working properly no error codes.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Hanover, PA 17331

Drew B.

Job Details: 05/23/2022

cx complaintt hat unit is under the element recall and was able to successfully replaced the element and nw checkd good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHV00

Near Lancaster, PA 17601

Justin L.

Job Details: 05/23/2022

cx complaint freezer led out again. was able to access unit and found in accordance with Technical Service Pointer #: W11460554 Special project #: S191AQ that the freezer led failed. replaced with one from van stock and tested unit now checks good no further work needed; used 1 W11601310 (freezer led 3 point) from stock

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near ,

Frederick R.

Job Details: 05/23/2022

Spoke to Phil at DR Horton. Homeowner lives out of state and he does not have key their home. Would be best to reschedule with homeowner. This is his contact infoRichard Haase18311 Whit Cedar Ct (Different than dispatch)Milton DE 19968201-747-0097blitz451@msn.com; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Providence Forge, VA 23140

Chris B.

Job Details: 05/23/2022

replaced sump and motor tested unit inspected for leaks working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Glen Allen, VA 23060

Kyle A.

Job Details: 05/23/2022

Cx complaint of unit not making ice. Did confirm and found temps nominal for fc and rc. Found thats units icemakers harness was barely seated. Reseated connector and cycled icemaker and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Dumfries, VA 22026

Robert W.

Job Details: 05/23/2022

Arr at Cx and CX stated they cancelled appt this morning.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Ashburn, VA 20147

Richard B.

Job Details: 05/23/2022

"CX complant. Bottom rack gets stuck and poor wash performance. Prior diagnosis found tub assembly and sump needs changing. Changed both parts and tested unit. Working as designed. No leaks, Job completed, RB"

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Keswick, VA 22947

Kyle A.

Job Details: 05/23/2022

Installed recirculation pump and unit now fills but wont drain due to failed external drain. Must return with dran pump.; ordrng 1 W11539855 (Drain pump)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Harrisburg, PA 17102

Fred G.

Job Details: 05/23/2022

"cx complaint started unit before bed and in the morning unit was still running. inspected unit and entered it into diag and found error codes f8e2, fae2. cleared codes and ran a auto test. unit would not finish auto test, it just ran and ran and didnt move bast step 4. replaced unit control, vent assy, owi sensor. tested unit with a auto test and now unit checks good."

We serviced a

WHIRLPOOL DRYER

Model TEDX640PQ0

Near Manassas, VA 20110

Demonte S.

Job Details: 05/23/2022

Arrived at the cx house knocked on the door. No answer. Called the office. Office stated that the cx canceled the appointment.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Portsmouth, VA 23707

Zachery R.

Job Details: 05/23/2022

"while going to replace motor realized motor is defective, reordering motor to complete repair.; ordrng 1 W11025157 (sump&pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Washington, DC 20011

Samuel R.

Job Details: 05/23/2022

cx complaint unit is not cooling properly.inspected unit and found fridge evap froven over due to bowed drip pan.also found ice maker not to harvest.found scode S16360 to cover labor for this problem.unit will need drip pand ice maker W11457241 1 tribles W10841140 33 tribles cx paid in full; ordrng 1 W11457241 (pan) and 1 W10841140 (silicone)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Alexandria, VA 22306

Zachery R.

Job Details: 05/23/2022

"cx complaint unit unresponsive for 3 weeks, checked unit, unit has 122vac being supplied to it. door is locked, replaced spark module, tested unit still unresponsive, door latch reading open. ordering control and door latch to complete repair.; ordrng 1 W11542180 (control) and 1 W10107820 (latch-door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Washington, DC 20016

Samuel R.

Job Details: 05/23/2022

reordering part as wrong control was in the box W11341628 tribles; ordrng 1 W11341628 (control)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near York, PA 17401

Marc M.

Job Details: 05/23/2022

cx complaint unit not dispensing water during cycle. inspected and found that the harness at the inlet vavle was not fully seated. was able to reconnect harness and tested unit. unti now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Providence Forge, VA 23140

Gill G.

Job Details: 05/23/2022

verified cx complaint of unit making loud buzzing sound. found mag shorted to cabinet. replaced mag. tested. unit is working as designed. collected for total.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ashburn, VA 20147

Richard B.

Job Details: 05/23/2022

"CX got notified about a issue . Inspected unit and found heater element needs replacing due to having gold colored gromets and possibal leaking due to grommett failure. Replaced heater element and ran a test wash , No leaks , Job completed, Good wash pressure , good drain . good heat , Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mechanicsville, VA 23116

Gill G.

Job Details: 05/23/2022

cx complaint: unit is not agitating. no stored fault codes. found actuator not connected to splutch. replaced actuator. calibrated unit. ran auto test. unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Washington, DC 20016

Samuel R.

Job Details: 05/23/2022

cx complaint unit is not working.inspected unti and could confirm cx complaint.found ui and main control board.to be bad.unit still owuld not work.called techline and ran every test they wanted me too.comes to a open wire from the house.sr7733715768

We serviced a

MAYTAG DRYER

Model MEDX700XL0

Near Toano, VA 23168

Chris B.

Job Details: 05/23/2022

cx complaint unit drum seal came off in middle of cycle isnpected unit confirmed cx complaint replaced drum seals tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Washington, DC 20007

Samuel R.

Job Details: 05/23/2022

cx complaint unit is not dispensing ice.inspected unit and found unit ice bin to be one solid block of ice.also found ice tray to not be on properly.cleared ice and unit is now dis[ensing

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/23/2022

replaced sump and motor to find same issue called techline was advise that the tub is warped and tub will needed to be replaced called techline spoke with Austin 773320751 cx is goinfg to call whirlpool

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Palmyra, PA 17078

Justin L.

Job Details: 05/23/2022

as per previous visit was able to access unit and replace part. ran diagnostic and unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Virginia Beach, VA 23453

Jason T.

Job Details: 05/23/2022

"Cx complaint, wet clothes at the end of the cycle, found error codes F0-E2 oversuds F3-E1 pressure switch circuit failure. Found loose harness connection at the pressure switch, backed out of the harness, repaired the harness connection. Ran factory diagnostic test # 12 to verify unit operation...working as designed."

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS05

Near Chesterfield, VA 23838

John P.

Job Details: 05/23/2022

CX complaint scratch on trim ordering trim; ordrng 1 WPW10327377 (Trim) and 2 WPY706189 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/23/2022

arrived at home and met cx at front door. ask cx if the unit still had a warranty. cx said said no and i told her it would cost her 120 to look at it. she declined service. i left cx home

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Bladensburg, MD 20710

Shane B.

Job Details: 05/23/2022

"cx complaint is the unit sparking constantly when not in use. cx said they got up in middle of the night and heard it spraking so they unplugged it. said it was flashing a code as well. i restored power and found F1E0 board failure, F2E1 stuck key. i left gas turned off but tried each burner. all spark properly and stop sparking when turned off. turned gas on. started each burner 1 at a time. all worked properly left all 5 burners on for a while and flames stayed steady, unit worked properly. ordering control board per error codes and marking module for use on return just in case. shceudle when parts are avaialble.; ordrng 1 W11258611 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Richmond, VA 23227

Gill G.

Job Details: 05/23/2022

replaced door handle. tested. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MGD8630HC3

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 05/23/2022

"cx complaint is the unit making a grinding noise. confirmed complaint. noise starts as soon as the drum starts turning. found like metal scraping in one spot every rotation. i inspected and found the cabinet is damaged at the rear left and the right side of cabinet is bowed inward. i took the top off and found scrap marks on the drum. it is hitting the right side of the cabinet when it turns. drum does not look warpped. unit will need new sides and rear of cabinet. ordering bulkhead and base as well. when bulkhead it put it place the cabinet pulls to the left a lot. not sure if bulkhead is also warpped/damaged. ordering base to be safe. i found a screw and a thermisitor in the bottom of the unit. parts are not missing from unit, they seem to be extra parts. ordering all panels and bulkhead; ordrng 1 W10673491 (bulkhead) and 1 W11315726 (panel) and 1 W11321018 (panel) and 1 W10487430 (panel-rear) and 1 W11215531 (base) and 1 2count (2 count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hertford, NC 27944

Branden R.

Job Details: 05/23/2022

"cx complaint unit humming noise - refrigerator , checked unit found compressor viberating on frame of unit , causing humming noise . added installation under compressor and tighten bracket that holds compressor down . unit is now running as designed cx agreed ."

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Deale, MD 20733

Shane B.

Job Details: 05/23/2022

"installed swtich. didnt make a damn bit of difference. tried running a spin cycle. lid latched, drain pump ran. drum jerked a little but did not spin. unit displayed E4 lid open error code. called techline and spoke with the same guy as the first time i called. he had me check voltage to the drive motor from the board and ohm the motor. motor is in spec and getting 120vac. techsheet says to replace control board though techline didnt know why it needs to be replaced if the board is sending proper voltage and motor is in spec. 7733699061. ordering control as advised by techline per the techsheet. i charged the cx the difference between the lid latch and the control so lid latch can be returned. old lid latch is back on the unit. schedule cx when part is available.; ordrng 1 W11189137 (contol board)"

We serviced a

MAYTAG RANGE

Model MGS8800FZ1

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/23/2022

Replaced outer door and removed protective film. Cx inspected the new part for 10 minutes by using a flashlight. Unit is good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Berkeley Springs, WV 25411

Danny R.

Job Details: 05/23/2022

loose conection on the pump and wouldnt drain adjusted harnes schecksok

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS8

Near Washington, DC 20015

Roberto I.

Job Details: 05/23/2022

"Cx complaint dw starts and then ends the cycle after a minute.Ran diag, found 10-1, 8-2 and 6-6 errors. After fill, the wash motor started and then the unit drained and stopped. Ran a normal cycle with the same issue. Unplugged OWI but didn't change. Replaced control board using pre id. Ran diag again and cleared errors. The unit worked ok, the dispenser opened, the cycle ended ok. Collected 465.61 with check # 1981"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hagerstown, MD 21740

Danny R.

Job Details: 05/23/2022

installed parts chedksok

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