Service History 1180 - VIA Appliance

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS08

Near Manassas, VA 20109

Demonte S.

Job Details: 05/23/2022

Installed the Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Unit is working as Designed. ( Advised that the cx gives the unit 3 - 5 days before adding Food to make sure the unit will keep cooling.)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Palmyra, VA 22963

Kyle A.

Job Details: 05/23/2022

Updated heater as per service notice.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Virginia Beach, VA 23456

Jason T.

Job Details: 05/23/2022

"Cx complaint, burning smell during use of the cycle, upon further inspection of the unit found rhe drive motor pulley slipping, capacitor also has a burning smell causing the issue. Called Whirlpool Safety Team and spoke with Teresa to document findings REF # 7733303010. Installed parts to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed. Cx does not use email.; ordrng 1 W11428524 (Capacitor), used 1 W11428524 (Capacitor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newark, DE 19702

Taylor F.

Job Details: 05/23/2022

Cx complaint is foam coming out of the seams. Tested inspected and verifed complaint. Found foam coming from multiple places in the body of the unit. Scraped foam out and cleaned where foam had gotten on the liner. Cx is happy with repair. Job is complete.

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Moseley, VA 23120

Joseph D.

Job Details: 05/23/2022

"cx not here. called office, waited ten"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Pikesville, MD 21208

Keith H.

Job Details: 05/23/2022

installed damper unit seems to be working

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Falls Church, VA 22046

Jason A.

Job Details: 05/23/2022

CX complaint FRIDGE RC evap ices up. Last service was 4/20/22. Arrived at address & checked test 01 & 02 both thermistors read 01. No iced up evap > JJ

We serviced a

KITCHENAID RANGE

Model KSGG700ESS3

Near Richmond, VA 23229

Jerod R.

Job Details: 05/23/2022

"tested unit found unit temp was 10 degrees low, calibrated and retested got unit within 3 degrees of set temp"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Richmond, VA 23227

Gill G.

Job Details: 05/23/2022

verified cx complaint of unit being unresponsive. unit would not go into diagnostic mode. found corrosion on UI making it short out. replaced UI. no stored fault codes. tested by running diagnostic cycle.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lewisberry, PA 17339

Andrew S.

Job Details: 05/23/2022

Cx complaint is that after the unit was leveled it still leaked. Upon arrival i I ran the harvest cycle. I then ran the fill test. The unit filled without overfilling. However after a few moments water started coming from below the icemaker. I removed the ice maker and found that the body was corroded and is causing the leak to occur when filled. I quoted the cx for thecost of replacing the icemaker. Cx paid in full. I was able to set the return for Friday 5/27 pm.; ordrng 1 W11579560 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Littlestown, PA 17340

Bernard M.

Job Details: 05/23/2022

"Replaced diffuser and adjusted temp accordingly, added adhesive around the liner on the RC section per TL. UNit checks good"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23229

Jerod R.

Job Details: 05/23/2022

unit will need to be uninstalled before part can be changed advised customer; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVW7232HC

Near Berlin, MD 21811

Jonathon C.

Job Details: 05/23/2022

"cx complaint, unit goes out of balance occaisionally. tested, inspected, verified complaint. found OOB error code. tested unit, unit working as designed. explained Proper loading of unit to cx. should also fix the issues with the dryer they mentioned to me. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Waterford, VA 20197

Ezra M.

Job Details: 05/23/2022

"not cooling properly, ice and frost buildup in freezer. found door gasket not sealing properly, ordering fc door gasket, light switch and will use fan motor on return.; ordrng 1 W11445850 (fc light switch) and 1 WPW10714545 (gasket-fip)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Suffolk, VA 23435

Zachery R.

Job Details: 05/23/2022

"cx complaint unit not making ice, checked unit, temps are ideal. unit displaying e2 lost home position, checked icemaker, icemaker heater reading open, replaced icemaker, cx stated plumber has water cut off to house. advised cx in order to test i would need water. cx stated they believe i found the issue considering i showed them the icemaker was reading open. left old icemaker with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model n/a

Near Gaithersburg, MD 20879

Ricardo S.

Job Details: 05/23/2022

the client has a GE fridge .. we dont service that brand

We serviced a

WHIRLPOOL DISHWASHER

Model WDF130PAHB2

Near Louisa, VA 23093

Kyle A.

Job Details: 05/23/2022

Cx complaint of unit not heating and of broken friction sleeves. Did confirm and found units element does not have continuity and both sleeves are broken. Will need to return with both.; ordrng 2 WP8268961 (Friction sleeve)s

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near ,

Jonathon C.

Job Details: 05/23/2022

"replaced heater per special project. tested unit, unit working as designed. job is complete."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Newark, DE 19702

Taylor F.

Job Details: 05/23/2022

"Cx complaint is unit leaking. tested inspected an dverifed complaint. Found a puddle of oil from the gearcase under the unit. Ordering gearcase, belt and splutch. Rescheduled for 6/6/22.; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (drive pulley)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Martinsburg, WV 25404

Danny R.

Job Details: 05/23/2022

foun d a rod susption wasnt seatened into ths hold all the wat making it shake reseated hook on rod all the way in to holder now it doesnt shake checksok

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Richmond, VA 23228

Gill G.

Job Details: 05/23/2022

cx complaint: unit has ice particles in unit. found air had penetrated freezer at some point. found gasket not making good contact with cabinet. added spacer to freezer door to better align door gasket to cabinet. heated gasket to reshape. tested. gasket is sealing to cabinet. unit is working as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM00

Near Midlothian, VA 23112

Joseph D.

Job Details: 05/23/2022

"unit with failed compressor due to leak, unit would probably need one evaporator as well. qupted cx for repair. unit with ice ball on inlet to evap indicative of refrigereant leak. cx declined repair.; ordrng 1 W10779331 (compressor 537.82) and 1 4387444 (evap repar 180.84)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Bethany Beach, DE 19930

Jonathon C.

Job Details: 05/23/2022

"vc vomplaint, unit not draining. tested, inspected, verified. tested unit, suspected drain pump was bad. pulled unit, replaced drain pump, issue persists. checked all drain lines. could not find an issue. finally checked disposal. punch out was still in. punched it out. tested unit, unit working as designed. replaced heater as well as it was showing signs of failure. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Clifton, VA 20124

Carl R.

Job Details: 05/23/2022

FRIDGE IS NOT COOLING. Freezer is cooling at -3. Refrigerator is cooling at 55 degrees needs service kit. Service pointer s code s16360. Unit needs to defrost. ; ordrng 1 W11457241 (Kit)

We serviced a

JENN-AIR O.T.R MICROWAVE

Model JMV9196CS1

Near Columbia, MD 21044

Robert L.

Job Details: 05/23/2022

"upon arrival no answer, called and spoke to cx whom said they cancelled appointment because she was sick may have covid..... do not reschedule unless shows negative covid test.... cancelling call"

We serviced a

WHIRLPOOL RANGE

Model WEE745H0FS1

Near Chesapeake, VA 23323

Branden R.

Job Details: 05/23/2022

"cx under impresstion unit has warrenty , advised cx unit is no longer under any type of warrenty and service of 120 not including parts or labor . cx refused service stating vary unhappy with unit ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Clarksville, MD 21029

Robert L.

Job Details: 05/23/2022

"cx complaint noise when washing, buzzing noise, cx complaint over listed 51 decibles cx had video of buzzing noise and phone app showing 56 decibles, ran 15 miutes of normal and entire test mode without any noises, made sure supply and drain not hitting sump motor, cx had install back out and did relevel unit, plastic tub with stainless inner door, cx not happyh with unit refered back to lowes for upgrade, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Rapidan, VA 22733

Eric F.

Job Details: 05/23/2022

"Confirmed cx complaint unit not heating. Found inline power to high limit thermostat unseated. Reseated line, tested unit, unit working as designed."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS4

Near Richmond, VA 23234

John P.

Job Details: 05/23/2022

Installed mag capacitor diode tested working as designed

We serviced a

KITCHENAID OVEN

Model KEMC378KSS01

Near Clifton, VA 20124

Carl R.

Job Details: 05/23/2022

"Removed unit from wall and checked power at p8-2 and p15-5 got 120 vac also checked power at second dairy switch. No power at the switch transformer is ok. Needs mag, diode and second switch ; ordrng 1 WP4375424 (Mag) and 1 W10211972 (Second switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Centreville, VA 20120

Demonte S.

Job Details: 05/23/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Ran Service Diagnostics on the unit. Ran Service Test 29 - I've Maker Harvest Test. Ice Maker will not Harvest. Even tried the Test button on the bottom of the Ice Maker and made sure Ice Maker is on the on position. Installed new Ice Maker. Tested the Ice Maker by hitting the Test button. Ice Maker Harvested & Filled.( Any questions please check Sd Pictures.) Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Bumpass, VA 23024

Kyle A.

Job Details: 05/23/2022

Cx complaint of unit making a loud clicking noise. Did confirm found splutch loose. Tightened and added locktight. Unit now operates as designed.

We serviced a

WHIRLPOOL COOKTOP

Model JGD8348CDP16

Near Brambleton, VA 20148

Richard B.

Job Details: 05/23/2022

Original tech should return. Valve was not ordered.Two tech RB; ordrng 1 Y04100184 (valve 155.08)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Orange, VA 22960

Eric F.

Job Details: 05/23/2022

"Installed heater, calibrated unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Richmond, VA 23229

Jerod R.

Job Details: 05/23/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Magnolia, DE 19962

Frederick R.

Job Details: 05/23/2022

Replaced heater element per special project s17304. Unit is now updated. Tested unit and it is working properly. No leaks

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Mechanicsburg, PA 17055

Andrew S.

Job Details: 05/23/2022

Per previous diag I was able to replace the screws. However I found that the screw hole was stripped at the bulkhead. I am ordering a bulkhead. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10673493 (Bulkhead)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Thomas B.

Job Details: 05/23/2022

Cx complaint unit is not working properly inspected unit found the drain had never had water inside unit dumped a cup to allow drain to not dry socket ran unit unit filled drains and washes without issue unit now functions normally

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Carlisle, PA 17015

Andrew S.

Job Details: 05/23/2022

Per SP w11540964 i was able to access and replace the heating element. I then ran the diag test and found that the unit is functioning as intended without any leaks. Job complete.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ02

Near ,

Neil H.

Job Details: 05/23/2022

"cx has 65 psi but water coming through the cabinet when i checked still slow ordering new tube and if still having issue water supply issue from house; ordrng 1 W11482381 (Tube, Water)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Richmond, VA 23220

Jerod R.

Job Details: 05/23/2022

REPLACED ORDERED PARTS AND TESTED UNIT IS NOW FULLY FUNCTIONAL

We serviced a

JENN-AIR COOKTOP

Model JED4430WB02

Near Clifton, VA 20124

Carl R.

Job Details: 05/23/2022

JA Cooktop The Down Draft Sponge stuck inside. Removed down draft cover and screen. Removed 2 plastic covers at bottom of air draft to see sponge. Use special tool to remove sponge. Replaced 2 plastic covers and screen and air draft cover. Unit working properly. No parts needed.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Hyattsville, MD 20781

Mitchell H.

Job Details: 05/23/2022

cx complaint units not coming on again. inspected unit and confirmed. checked connection at control to console and was loose. tried to take it off and put it back in and it was a little better but was not making good contact. control side looks fine but could not get connector to seat. finally was able to get it connected enogh to power on and work but could just rattle off again. ordering control and harness for return. diagram is not clear and i cant find any pics of harnesses to ordering all the harnesses i could for return visit.; ordrng 1 W11322903 (control) and 1 W11550159 (harness) and 1 W11449075 (harness) and 1 W11316252 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Silver Spring, MD 20901

Mitchell H.

Job Details: 05/23/2022

cx complaint units water is not coming out again. inspectd unit and found al food in fridge is touching back wall. shlves arent in correct spots. has a drawer in top right of unit and not at bottm like it should be. has food all on the glass at bottom where the air should be channeling not hitting the food. this is main reasonj why the lines are freezing. not proper airflow throughout the fridge. i put control in. set temps and showed cx where food should be and where shelves should go and see if that helps the issue. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Rockville, MD 20852

Roberto I.

Job Details: 05/23/2022

"Cx complaint water filter not coming out.Confirmed complaint, water filter was stuck in. I had to remove filter cap and use a channellock to turn and remove the filter. Cx had a new filtyer and I installed it for her. Removed and reinstalled the new filter few times for testing and it worked as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Middle River, MD 21220

Shane M.

Job Details: 05/23/2022

cx complaint frosting in FZ. found huge condensation built up causing the door from not shutting all the way. took all items out of FZ. removed all ice. confirmed door shuts proper. collected svc by check #7180

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS01

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/23/2022

"cx complaint of unit leaming water from fliter houseing,confrimed that water leaking from fliter head,replaced fliter head also found top part of housing clip broken was asked to order it per cx request as cx explaind that they had broken trying to change fliter break down as follows 1/w11346623 installed,1/wp67001668,service call break down as follows service call 120.00parts 68.32shipping 15.00labor 110.00sub total 313.32tax 4.10grand total 317.42deposit; ordrng 1 WP67001668 (Refrigerator Water Filter Housing)"

We serviced a

JENN-AIR OVEN

Model JMW2427DS01

Near Falls Church, VA 22043

Christian C.

Job Details: 05/23/2022

Installed ui. Tested unit both MW and oven are heating. Unit is working as designed.

We serviced a

JENN-AIR DISHWASHER

Model JDB9000CWP2

Near Vienna, VA 22180

Christian C.

Job Details: 05/23/2022

"Cx complaint unit is leaking. Inspected unit found F9E1 diverter cant find position, F9E2 diverter stuck on, and F10E1 dispenser electrical problem. Ran unit in service mode found unit leaking from sump. Installed sump. Tested unit in service cycle twice. No leaks."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, MD 21209

Keith H.

Job Details: 05/23/2022

replaced heater per servcie bullentin

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Richmond, VA 23220

Jerod R.

Job Details: 05/23/2022

"TESTED UNIT FOUN UNIT HAD DOOR OFF, ALLOWING WARM AIR IN , ADJUSTED DOOR AND TESTED UNIT IS NOW FULLY FUNCTIONAL"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC300ESS03

Near Baltimore, MD 21212

Keith H.

Job Details: 05/23/2022

cx complaint is unit leaking from fitler area inpsected unit and found the leak coming from filter head repalced filter head and unit is working

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Clarksville, MD 21029

Robert L.

Job Details: 05/23/2022

"installed adjusters per previous, tested all ops ok"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL2

Near Midlothian, VA 23113

Joseph D.

Job Details: 05/23/2022

"unit with leaking sump, cx declined repair.; ordrng 1 WPW10605057 (212 sump)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Nottingham, MD 21236

Shane M.

Job Details: 05/23/2022

"cx complaint the unit top panel bubbled up & now unit not working. can confirmed. 120v at terminal, 120v at control. ordering console, ui board. bring back control.; ordrng 1 W11413963 (console) and 1 W11414079 (UI board)"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Baltimore, MD 21217

Emmanuel R.

Job Details: 05/23/2022

"Cs glass in the oven is broekn, Replaced glass, inspected unit, Unit is now working ok."

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Baltimore, MD 21210

Emmanuel R.

Job Details: 05/23/2022

"Cs microwave not cutting on, techline sr-7733716103 Not getting neutral from the house, will call a electrician. Replaced appliance manager and fuse still no power. called techline, unit is not getting neutral."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Glen Allen, VA 23060

Gill G.

Job Details: 05/23/2022

picked up old unit door.

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC5

Near Centreville, VA 20120

Demonte S.

Job Details: 05/23/2022

"Inspected the unit. Found that the cx is saying that the Washer is making a grinding noise. Ran Service Diagnostics on the unit. Error Codes are F0E3 = Overload Fualt. Went over all loading instructions with the cx. Advised the cx this is a low Water Washer. Referred the cx to Use & Care Guide. F0E4 = Spin Limited by water Temperature. Hot Water Valve isn't working. F3E2 = Inlet Water Valve Fualt. Hot Water Valve will dump water into the Tub if house Water Valve is turning on. F7E5 = Shifter Fault. Checked the Shifter. Found that the Gearcase is leaking Oil. ( Please see Sd Pictures if any questions.) Unit will need the Gearcase = W11393685, Slider = W10734521, Stator Motor = W10915700, Clutch = W10754448, Motor Rotor & Water Valve = W11165546. If the cx calls back Order all parts. Don't go without parts. Cx paid for the Service Call by Card. Cx is paid in full."

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Fairfax Station, VA

Lloyd B.

Job Details: 05/23/2022

"Cx complained the unit did not spin. Inspected the unit and found that by spinning the drum by hand and hitting start, the unit then heats and tumbles. Unit needs new motor; ordrng 1 W11364931 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Ocean View, DE 19970

Jonathon C.

Job Details: 05/23/2022

"cx complaint, not dispensing ice. tested, inspected, verified complaint. found icebin defective allowing play in the auger causing ice bin to jump off of the coupler. spoke to trade care to confirm P&L(W12NBO0APL1) shown in entitlments is for this call. ordering icebin and coupler. returning with auger motor just in case.; ordrng 1 W11347840 (ice bucket) and 1 WP2220458 (coupler) and 1 W10852956 (spring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXY08

Near Frederick, MD 21703

Brian R.

Job Details: 05/23/2022

cx complaint is ice maker hasnt been good in a few weeks. also said the cold air in unit isnt as cold as it was.tooik temp readings of 0 in Freezer and 44 in FF. found unit set in C and not F. switch over and readjusted temps as freezer was good and FF was up. evap was clear. unit only had about one cycle of ice in bin. not much to go off of. cx advised to replace ice maker and knows hes O-O-W. replaced ice maker ewith harness. unit filled and bar went down. advised cx to give unit a few days to a week and see how unit does and call back if needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT106TFDB01

Near Richmond, VA 23235

Joseph D.

Job Details: 05/23/2022

switched foor from left to right sde as per cx request. working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDEM01

Near Ashburn, VA 20148

Richard B.

Job Details: 05/23/2022

CX complant. Ie appearing in floor of freezer. Inspected unit and found fridge leaning to th right heavely . AdvisEd cx fridge needs to be moved so water in evap drain can drain in center of evap and not run to the right and fill freezer . CX will move. Steamed drain and drain is clear. RB

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near ,

Frederick R.

Job Details: 05/23/2022

Replaced heater element per special project s17304 . Unit is now updated. Tested and unit is working properly and no leaks. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Clarksburg, MD 20871

Justin S.

Job Details: 05/23/2022

cx showed me the lid strike is not stayijg attatchedto the lid. replaced the strike with pre id and tested. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS02

Near McLean, VA 22101

Jason A.

Job Details: 05/23/2022

CX complaint FRIDGE RC temps inconsistent & LEDs are not working after last service & evap was replaced. Replaced control + UI & evap cover. Harness arrived damaged. See SDpics. Called techline. Found 2 8pin connectors right side of evap cover behind bin frame was switched. LEDs are now working. Test 120 IM harvest 97 fills. Test water ice dispense > JJCX said previous tech pulled out bins & lights went out. Tech told him it will come back. Tech should not have left this job

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Dover, DE 19901

Frederick R.

Job Details: 05/23/2022

"CX complaint is WM making loud noise when washing. Inspected/tested and verified complaint. Found pulley wheel rubbing and cutting through the bottom sheild because it has come loose. This is what was causing the loud noise. Replaced the sputch from pre-id and a belt from VS. Retested unit and noise went away. Unit is working as designed. Job is complete; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE48FXWHO

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/23/2022

"Cx complained the unit did not drain. Inspected the unit and found parts of the wheels were stuck in the drain pump. Removed and tested and it now drains, no leaks. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT770PAYM2

Near Glen Allen, VA 23060

Kyle A.

Job Details: 05/23/2022

Cx complaint of unit leaking. Did confirm and found unit leaking from diverter and drain pump. Cx is going to think over estimate.; ordrng 1 WPW10348269 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Baltimore, MD 21239

Keith H.

Job Details: 05/23/2022

cx complaint is unit making screeching noise insepcted unit and found the splucth coming and the screw was loose i replaced spltuch tested and calibrated unit is working

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Kinston, NC 28504

Ronnie B.

Job Details: 05/23/2022

"removed and replaced control, tested, unit works as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Glenn Dale, MD 20769

Alexander D.

Job Details: 05/23/2022

replaced defrost thermistor per previous tech. cleared all frost with steamer. advised cx to monitor and call back if issues persist.

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Towson, MD 21286

Keith H.

Job Details: 05/23/2022

cx complaint is unit coundlt remove dryer filter inpsected unit and found the front panel was hindering the filter from coming out becuase it was bent out of place. i was able to adjust panel and remove filter unit is now working

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Hyattsville, MD 20785

Shane B.

Job Details: 05/23/2022

cx complaint is the unit not drying. cx also stated 2 parts fell off the unit. parts are the mouting brackets. the installers glued them to the bottom of the countertop instead of installing them properly. also found the insulation is missing from the tub. found no saved codes. ran service cycle. at the end of the cycle the heater was hot. unit is working as designed. informed cx missing mounts and insulation are instillation issues and to contact installers.

We serviced a

WHIRLPOOL DISHWASHER

Model n/a

Near Richmond, VA 23234

John P.

Job Details: 05/23/2022

CX declined service upon arrival

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW3

Near Richmond, VA 23235

Joseph D.

Job Details: 05/23/2022

"unit with short on control board, must replace please.; ordrng 1 W10827974 (control 194.33)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Alexandria, VA 22314

David J.

Job Details: 05/23/2022

Cx complaint unit not working. Replaced sump assembly and control board. Tested unit and found no leaks and unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KBS0

Near Bel Air, MD 21015

Neil H.

Job Details: 05/23/2022

replaced the heater per sp unit checked good

We serviced a

KITCHENAID RANGE

Model KSEG700EBS3

Near Dagsboro, DE 19939

Jonathon C.

Job Details: 05/23/2022

"cx complaint, noise while baking. tested, inspected, verified complaint. found convection fan warpped rubbing on its housing while hot. replaced conv assy. tested unit. unit working as designed. job is complete."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Lorton, VA 22079

Lloyd B.

Job Details: 05/23/2022

"Cx complained the unit did not power on. Inspected the unit and found that after a power outage, the control is no longer working nor will it enter diagnostics. There is 123vac at the control. Unit needs new control`. Service declined. Job complete; ordrng 1 W11116592 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near Alexandria, VA

Lloyd B.

Job Details: 05/23/2022

Cx complained the water filled the tub. Installed new water valve and tested and it shut off at the proper amount. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF05

Near Richmond, VA 23222

Jerod R.

Job Details: 05/23/2022

tested unit found unti had froze in ice bin advised customer unit would need to be thawed for futher diag

We serviced a

JENNAIR MICROWAVE

Model JMW2430DP01

Near Vienna, VA 22180

Christian C.

Job Details: 05/23/2022

Cx complaint unit console does not work. Inspected unit found ui does not respond to any input. Reset unit at breaker for 30 secs ui is now responding. Found error F2E1 stuck key. Ordering console.; ordrng 1 W10887855 (console)

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS

Near Richmond, VA 23235

Joseph D.

Job Details: 05/23/2022

cx unaware of potential costs with labor diagnosis parts etc. opted to call whirlpool or shop for new unit no diag performed

We serviced a

IKEA HOOD

Model IHI75UC6FS0

Near Reston, VA 20190

Jason A.

Job Details: 05/23/2022

CX complaint IKEA HOOD lights not working. Replaced parts. Test blower fans work all speeds. Mood & under lights both work. Auto works > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Alexandria, VA 22314

David J.

Job Details: 05/23/2022

Cx complaint ice build up in freezer. Replaced part as stated by previous tech. Check for air leaks and found zero. Unit is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Alexandria, VA 22310

Lloyd B.

Job Details: 05/23/2022

"Cx complained the unit would freeze things in the fresh food. Inspected the unit and found that it was 30 degrees in the fresh food section. The thermistor at the control p5 1 -2 was close to 8.8k ohms in a glass of ice water. In diagnostics when the damper was saying closed, was open. Adjusted the damper and tested and it now opens and closed, may have been stuck open. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Richmond, VA 23228

Jerod R.

Job Details: 05/23/2022

replaced heater and tested unti is now fully fucntional

We serviced a

KITCHENAID DISHWASHER

Model KDTE304GPS0

Near Rockville, MD 20852

Roberto I.

Job Details: 05/23/2022

Cx stated that the apartment was purchesed in April 2022 from the builder but she didn't have any settlement or closing ducument available. Advised her to make it available and call back or to call Whirlpool.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Potomac, MD 20854

Roberto I.

Job Details: 05/23/2022

"Replaced icamaker and ran test 120, it ended with PA. Unit is good"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Timonium, MD 21093

Sal R.

Job Details: 05/23/2022

CX complaint is that the water pan will not attatch to the back wall. I found that the the femail connector where the screw attatches to the back lliner came out and bored the hole. I called WP Tech Line and explained my findings . TL has submitted this for reveiw . Please see SR #7733719185

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS01

Near Ashburn, VA 20147

Richard B.

Job Details: 05/23/2022

"No answer at door waited ten per office RB . CX showed up , Installed harness . Tested m Unit working as designed. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Brookeville, MD 20833

Ricardo S.

Job Details: 05/23/2022

"Cx complains that the unit stops in middle of the cycle, inspected unit on diagnostic mode, fonud and error code f7e1 tachometer missing or wrong signal.. so i ran automatic test and transmision make noises, all connections cks ok, unit needs gearcase 2 counts job please; ordrng 1 w11423758 (gearcase) and 1 W11283592 (motor-drve) and 1 w11395618 (capacitor) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Fort Lee, VA 23801

John P.

Job Details: 05/23/2022

"CX complaint unit making noise checked unit found noise coming from belt flipping on cam replaced belt calibrated tested working as designed; ordrng 1 WPW10006384 (Belt), used 1 WPW10006384 (Belt) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ00

Near Baltimore, MD 21212

Justin S.

Job Details: 05/23/2022

the unit was active when i arrived and 60f in the freezer. when pierced the unit had a good amount of refrigerant in the system. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is now cooling good. the unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF606ESS01

Near Manassas, VA 20112

Robert W.

Job Details: 05/23/2022

"CX Complaint is the unit lights aren't working UI not working pantry ui not working. Inspected unit and found the UI not responding at all display shows PF and confirm wont work to clear to put unit into diag, Cycled power and UI still not responding pantry unit not responding unplugged pantry and lights came back on except two unit is cooling properly fan are working properly. Ordering UI, Pantry harness, Led light and led harness; ordrng 1 W11462342 (Led side) and 1 W11205082 (Led harness)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFXS25RYBL4

Near Wilmington, DE 19808

Taylor F.

Job Details: 05/23/2022

"Cx complaint is unit not cooling, tested inspected and verifed complaint. On arrival unit had been unplugged for a few days. Plugged unit in and found the evap building a good frost pattern. After compressor got hot, 10-15mins of running, the compressor locked up and would not start again. Had 8.9 amps when trying to start. Also found condensor fan to be defective. Ordering condensor fan and compressor. Cannot reschedule at this time.; ordrng 1 W11387394 (fan) and 1 WPW10466675 (compressor) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Deale, MD 20733

Shane B.

Job Details: 05/23/2022

"installed swtich. didnt make a damn bit of difference. tried running a spin cycle. lid latched, drain pump ran. drum jerked a little but did not spin. unit displayed E4 lid open error code. called techline and spoke with the same guy as the first time i called. he had me check voltage to the drive motor from the board and ohm the motor. motor is in spec and getting 120vac. techsheet says to replace control board though techline didnt know why it needs to be replaced if the board is sending proper voltage and motor is in spec. 7733699061. ordering control as advised by techline per the techsheet. i charged the cx the difference between the lid latch and the control so lid latch can be returned. old lid latch is back on the unit. schedule cx when part is available.; ordrng 1 W11189137 (contol board)"

We serviced a

MAYTAG DRYER

Model MEDC215EW1

Near Winchester, VA 22602

Ezra M.

Job Details: 05/23/2022

"unit not heating. verified good airflow, 244 vac at outlet and terminal block. motor running, drum turning. found high limit thermostat blown, no continuity. replaced high limit, tested, heating properly. cust paid in full with cc."

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