We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fruitland, MD 21826
Michael E.
Job Details: 06/13/2022
Replaced FC door as per previous diagnosis. I checked over door and found no flaws. Previous tech may have been tricked by the plastic film on door..Tested unit and it is now working properly. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFM04
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/13/2022
"cx complaint of unit not making ice,checked uni to find water valve broken on back side of unit,unit needes water vavle break down as follows 1/WP2315576service call break down as follows service call 120.00parts 72.16shipping 15.00labor 110.00sub total 317.16tax 4.33grand total 321.49; ordrng 1 WP2315576 (valve-inlt)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Aldie, VA 20105
Carl R.
Job Details: 06/13/2022
Food Freezing in Refrigeration Section - Refrigerator. Opened refrigerator and removed lower shelves to get to crisper wire harness and removed door. Removed crisper unit to access harness. Removed 2 plastic fastners. Removed the screws at the bottom of the crisper removed the 2 plastic covers and installed the new harness. Installed all parts that was removed unit working properly.
We serviced a
WHIRLPOOL WASHER
Model NTW4631BQ0
Near Newport News, VA 23607
Lucas R.
Job Details: 06/13/2022
"upon arrival, cx cancelled appt. after informing of fees."
We serviced a
MAYTAG DRYER
Model MEDC215EW
Near Jarvisburg, NC 27947
Branden R.
Job Details: 06/13/2022
"cx complaint water in drum , checked unit found no errors stored to unit . disassembled and found blower wheel not fully seated causing rubbing on housing causing unit to have vary poor air flow . disassembled blower wheel and properly seated inside blower housing . tested unit is now running as it should with proper heating and air flow . advised cx to get vents cleaned to help with air flow unit is running as designed cx agreed ."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/13/2022
Cx had a unit that needed the upgraded heater. Installed new element and the unit shall heat and not leak. Job complete
We serviced a
KITCHENAID RANGE
Model KSGG700ESS2
Near Georgetown, DE 19947
Frederick R.
Job Details: 06/13/2022
installed burner head restrictor kit. Issue with flame on only left front power burner persists. Need to call WPTL tomorrow. Please send shop job; saved tckt
We serviced a
JENNAIR REFRIGERATOR
Model JS48PPDUDB02
Near Great Falls, VA 22066
Richard B.
Job Details: 06/13/2022
"CX complant. Fridge lost cooling , CX stated someone came out , stated unit was low on gas , filled unit and came back and stated same, CX called us. Inspected unit and found unit is not cooling , Fans are blowing but definet leak, as air is not cool , Will need two tech sealed system built in 48in , CX paying 120 service call and will decide what they want to do . Parts in stock, RB; ordrng 1 W11506635 (stub 20.50) and 1 WPW10143759 (dryer 19.10) and 1 W10841139 (compressor 291.88)"
We serviced a
MAYTAG DRYER
Model MED5630HC2
Near Rehoboth Beach, DE 19971
Frederick R.
Job Details: 06/13/2022
"replaced top, drum, blower wheel and housing per prior diagnosis. Tested unit and it is working as designed. No more sounds. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Fruitland, MD 21826
Michael E.
Job Details: 06/13/2022
Replaced FC door as per previous diagnosis. I checked over door and found no flaws. Previous tech may have been tricked by the plastic film on door..Tested unit and it is now working properly. Job is complete.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Salunga-Landisville, PA 17538
Drew B.
Job Details: 06/13/2022
"cx complaint that unit is leaking out the front left door and poors the water out about 45- 1hour in after waiting 1 hour and had some water drip out but for being oow i have no direction after checking manifold for cracks , loading etc and spray arms ec. and will need clear door fro return . to possibly identify the leak casue collected 120.00 and call to reschd with the cleasr door; ordrng 1 cleardoor (cleasr door)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Port Deposit, MD 21904
Alexander W.
Job Details: 06/13/2022
CX stated unit is vibrating while in use tested inspected and verified cx complant installed parts per previous diag found unit is still vibrating found turn table motor is defective causing vibrations. ordering motor cannot resched at this time due to SO part.; ordrng 1 W10642989 (turn table motor)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Richmond, VA 23233
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ui and led lights went to install the control no led lights came on after install reinstalled old board the led lights came on reordering the control board ; ordrng 1 W11224256 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Alexandria, VA 22310
David J.
Job Details: 06/13/2022
Cx complaint frost in freezer inspected unit and found huge gap on freezer door. Found that unit was dropped and damaged. Called techline and sent them pictures. They deemed it unrepairable. 7733863397 gave Cx customer care number.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Millsboro, DE 19966
Frederick R.
Job Details: 06/13/2022
CX rescheduled for net monday 6/20/22; schdld next appmnt for 6/20 MON !
We serviced a
MAYTAG REFRIGERATOR
Model MSD2432GRW
Near Huntingtown, MD 20639
Shane B.
Job Details: 06/13/2022
"cx complaint is the ice maker not working. cx said it worked for a week, was running very loud. it now does not work and cx has water on the floor of the freezer section. ice on floor is being caused by clogged drain line. cleard drain line. IM is making a clicking nose and wheel does not advance. if i push the wheel inward slightly noise stops and wheel jerks back and forth but will not advance. unit will need new IM.; ordrng 1 D7824706Q (ice maker)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Falls Church, VA 22043
Emmanuel R.
Job Details: 06/13/2022
"Cs ja refrig fz door not closing sealing, Replaced RH and LH freezer door rails, inspected unit. Unit is working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lewes, DE 19958
Frederick R.
Job Details: 06/11/2022
"Evacuated system. Pulled discharge line and drier. Verified pressure comming out of compressor, Reconnected discharge line and verified pressure coming into drier from steel line. Replaced UV drier and verified pressure comming out of drier. Brazed all joints back together and pressure tested unit again. No leaks in back of system. Also used blu monster and checked all joing at evap. No signs of oil or leaks. Vac'd unit down to 30in for 15 mins. vac held after closing gauges. Filled unit with 5.5oz of R134a. Low side went into a 25in vac and high side was at 80psi with full charge. No frost pattern. Please set this up for a shop job to call techline on monday.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lewes, DE 19958
Frederick R.
Job Details: 06/11/2022
"Evacuated system. Pulled discharge line and drier. Verified pressure comming out of compressor, Reconnected discharge line and verified pressure coming into drier from steel line. Replaced UV drier and verified pressure comming out of drier. Brazed all joints back together and pressure tested unit again. No leaks in back of system. Also used blu monster and checked all joing at evap. No signs of oil or leaks. Vac'd unit down to 30in for 15 mins. vac held after closing gauges. Filled unit with 5.5oz of R134a. Low side went into a 25in vac and high side was at 80psi with full charge. No frost pattern. Please set this up for a shop job to call techline on monday.; saved tckt"
We serviced a
WHIRLPOOL RANGE
Model WFG770H0FZ1
Near Hyattsville, MD 20783
Israel R.
Job Details: 06/11/2022
Installed new overlay. Tested unit. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFG770H0FZ1
Near Hyattsville, MD 20783
Israel R.
Job Details: 06/11/2022
Installed new overlay. Tested unit. Unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Poquoson, VA 23662
Jason T.
Job Details: 06/11/2022
"Cx complaint, dishes not drying properly, low water flow, tested all circuits, found loose harness connection at the inlet valve. Removed and repaired loose harness connection, verified vac voltages, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Poquoson, VA 23662
Jason T.
Job Details: 06/11/2022
"Cx complaint, dishes not drying properly, low water flow, tested all circuits, found loose harness connection at the inlet valve. Removed and repaired loose harness connection, verified vac voltages, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Hampton, VA 23669
Jason T.
Job Details: 06/11/2022
"Cx complaint, wet clothes at the end of the cycle, loud noises prior to not spinning. Ran factory diagnostic test, error codes : F7-E5 F7-E7 shifter-motor fault F7-E6 motor fault, verified vac voltages. Ibs pre-i'd actuator and capacitor, also used motor from truck stock, calibrated and tested unit...working as designed.; ordrng 1 W10890624 (Drive motor), used 1 W10890624 (Drive motor) from stock"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Hampton, VA 23669
Jason T.
Job Details: 06/11/2022
"Cx complaint, wet clothes at the end of the cycle, loud noises prior to not spinning. Ran factory diagnostic test, error codes : F7-E5 F7-E7 shifter-motor fault F7-E6 motor fault, verified vac voltages. Ibs pre-i'd actuator and capacitor, also used motor from truck stock, calibrated and tested unit...working as designed.; ordrng 1 W10890624 (Drive motor), used 1 W10890624 (Drive motor) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newport News, VA 23605
Jason T.
Job Details: 06/11/2022
"Cx complaint, no ice production, found icemaker stuck in harvest mode, verified vac voltages. Installed pre-i'd icemaker, tested fill-harvest, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Newport News, VA 23605
Jason T.
Job Details: 06/11/2022
"Cx complaint, no ice production, found icemaker stuck in harvest mode, verified vac voltages. Installed pre-i'd icemaker, tested fill-harvest, working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Newport News, VA 23608
Jason T.
Job Details: 06/11/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Newport News, VA 23608
Jason T.
Job Details: 06/11/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Silver Spring, MD 20903
Israel R.
Job Details: 06/11/2022
"Customer complaint unit is not heating and is not drying on energy saver. The cusotmer stated that no matter what the unit wont dry on energy saver. I tested temps and the unit is heating and reaching temp 230 high low 112. I tested voltage 240. The unit is working. I check exhaust and is good amount of air could use a clening but is good amount of air coming out. while testing i can see the unit raching lower temps as it was working more. it was only coming up to 160. But if i stop it and start again the unit starts cycling corretly. Ordering timer, moisture control, switch thermostat. Switch is special order part. Call customer when part is available. cotsco unit. in warranty; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer) and 1 WP8578352 (swtch-temp) and 1 WP8318268 (thermostat)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Silver Spring, MD 20903
Israel R.
Job Details: 06/11/2022
"Customer complaint unit is not heating and is not drying on energy saver. The cusotmer stated that no matter what the unit wont dry on energy saver. I tested temps and the unit is heating and reaching temp 230 high low 112. I tested voltage 240. The unit is working. I check exhaust and is good amount of air could use a clening but is good amount of air coming out. while testing i can see the unit raching lower temps as it was working more. it was only coming up to 160. But if i stop it and start again the unit starts cycling corretly. Ordering timer, moisture control, switch thermostat. Switch is special order part. Call customer when part is available. cotsco unit. in warranty; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer) and 1 WP8578352 (swtch-temp) and 1 WP8318268 (thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/11/2022
Got to the unit and i tried to replace the harness and the harenss just come out half way and gets stuck. I tried taking the water line and nothing the same gets stuck half way. I tried taking the door off and the same nothing the harness is not coming out. Ordering the door. Cx is aware the door is coming to the house and they have to call for installation.; ordrng 1 LW10918659 (dor-fip Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/11/2022
Got to the unit and i tried to replace the harness and the harenss just come out half way and gets stuck. I tried taking the water line and nothing the same gets stuck half way. I tried taking the door off and the same nothing the harness is not coming out. Ordering the door. Cx is aware the door is coming to the house and they have to call for installation.; ordrng 1 LW10918659 (dor-fip Stainless)
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/11/2022
Installed new fan. The unit is quieter but there is still a small rattleing noise. I told the custometr i can order a new fan but he said he is going to give it a chance and he will call back if it gets worse.
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Silver Spring, MD 20904
Israel R.
Job Details: 06/11/2022
Installed new fan. The unit is quieter but there is still a small rattleing noise. I told the custometr i can order a new fan but he said he is going to give it a chance and he will call back if it gets worse.
We serviced a
WHIRLPOOL RANGE
Model MER4600LS0
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/11/2022
Custoemr complaint unit is not heating correctly on the front burner and the burner is turning on and off too fast. I tested the unti and elelemt is good the switch felpt very loose. One of the screws came off. I reseated the switch and now high is hig and low is low. I explained to the customer that the element have a temp sensor and the burner will turn on and off depending on the temp selected. She understand and the unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model MER4600LS0
Near Silver Spring, MD 20902
Israel R.
Job Details: 06/11/2022
Custoemr complaint unit is not heating correctly on the front burner and the burner is turning on and off too fast. I tested the unti and elelemt is good the switch felpt very loose. One of the screws came off. I reseated the switch and now high is hig and low is low. I explained to the customer that the element have a temp sensor and the burner will turn on and off depending on the temp selected. She understand and the unit is back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Yorktown, VA 23690
Jason T.
Job Details: 06/11/2022
"Installed parts to complete the repair, vacuumed and charged with 4.8 oz. Of r134a, verified proper air flow, cooling-freezing. Also installed shim to level the unit, unit is working as designed.; ordrng 1 4387828A (Shim), used 1 4387828A (Shim) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Yorktown, VA 23690
Jason T.
Job Details: 06/11/2022
"Installed parts to complete the repair, vacuumed and charged with 4.8 oz. Of r134a, verified proper air flow, cooling-freezing. Also installed shim to level the unit, unit is working as designed.; ordrng 1 4387828A (Shim), used 1 4387828A (Shim) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Kensington, MD 20895
Israel R.
Job Details: 06/11/2022
Customer complaint unit is not cooling the refrigerator. The freezer kind of cooling is about 10 degrees. I tested the unit is found that when the unit is in service and in test 1 for defrost the compressor stays on. The compresor is supposed to turn off during defrost. Unit needs new control. COlleceted in full. 100 at tribles. Cancellations list. Sooner if possible.; ordrng 1 WPW10503278 (refer elect cont brd 155.24)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Kensington, MD 20895
Israel R.
Job Details: 06/11/2022
Customer complaint unit is not cooling the refrigerator. The freezer kind of cooling is about 10 degrees. I tested the unit is found that when the unit is in service and in test 1 for defrost the compressor stays on. The compresor is supposed to turn off during defrost. Unit needs new control. COlleceted in full. 100 at tribles. Cancellations list. Sooner if possible.; ordrng 1 WPW10503278 (refer elect cont brd 155.24)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Montgomery Village, MD 20886
Israel R.
Job Details: 06/11/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Montgomery Village, MD 20886
Israel R.
Job Details: 06/11/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gaithersburg, MD 20879
Israel R.
Job Details: 06/11/2022
Installed all parts and tested. Unit is back to nornal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gaithersburg, MD 20879
Israel R.
Job Details: 06/11/2022
Installed all parts and tested. Unit is back to nornal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Laurel, MD 20707
Israel R.
Job Details: 06/11/2022
Installed new pump and shifter and the unit started working. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Laurel, MD 20707
Israel R.
Job Details: 06/11/2022
Installed new pump and shifter and the unit started working. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/11/2022
"Replaced bin, auger motor, sprin and coupler per prior diagnosis. Tested unit and it is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ocean View, DE 19970
Frederick R.
Job Details: 06/11/2022
"Replaced bin, auger motor, sprin and coupler per prior diagnosis. Tested unit and it is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20708
Israel R.
Job Details: 06/11/2022
Installed lights. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20708
Israel R.
Job Details: 06/11/2022
Installed lights. Unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 06/11/2022
Replaced drain pump per prior diagnosis. Tested unit and it is now working properly. Job is complete. CX email is verified as amccabe3@hotmail.com
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Bethany Beach, DE 19930
Frederick R.
Job Details: 06/11/2022
Replaced drain pump per prior diagnosis. Tested unit and it is now working properly. Job is complete. CX email is verified as amccabe3@hotmail.com
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Bernard M.
Job Details: 06/10/2022
"Cx complaint unit has ice build up inside freezer. Inspected unit and found frost and ice builing up around the sheves on the door. Found a gap on the left side of freezer door. The gasket isn't sealing allowing air to come. Ordering freezer door and its to be shipped to cx address. Once door arrives and is inspected by cx, they'll call office to set up return.; ordrng 1 LW11258441 (freezer door (stainless))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/10/2022
CX complaint about unit not cooling inspeceted temps on arrival Fc40* FC53* compressor (warm to the touch) & fans on all the time found a frost ball on rh side part of evap no frost pattern to bottom coils no signs of dye anywhere unit has a sealed sys restriction need parts MUST BE A SEALED SYS TECH 3 COUNTS JOB; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor) and 1 3COUNTS (SEALED SYS MAJOR)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/10/2022
"cx complaint small leak out front right conrner of drip pan, pan cracked prior, found small amount of water in front right and left rear corner of pan, dried up, ran diagnostics, started normal and left running on clean cycle, no water detected, did find belt cover was hitting drain pipe on random ocassions, moved unit to left , cx to monitor, tested a"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Bernard M.
Job Details: 06/10/2022
"Cx complaint unit has ice build up inside freezer. Inspected unit and found frost and ice builing up around the sheves on the door. Found a gap on the left side of freezer door. The gasket isn't sealing allowing air to come. Ordering freezer door and its to be shipped to cx address. Once door arrives and is inspected by cx, they'll call office to set up return.; ordrng 1 LW11258441 (freezer door (stainless))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gaithersburg, MD 20879
Julian H.
Job Details: 06/10/2022
CX complaint about unit not cooling inspeceted temps on arrival Fc40* FC53* compressor (warm to the touch) & fans on all the time found a frost ball on rh side part of evap no frost pattern to bottom coils no signs of dye anywhere unit has a sealed sys restriction need parts MUST BE A SEALED SYS TECH 3 COUNTS JOB; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor) and 1 3COUNTS (SEALED SYS MAJOR)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21043
Robert L.
Job Details: 06/10/2022
"cx complaint small leak out front right conrner of drip pan, pan cracked prior, found small amount of water in front right and left rear corner of pan, dried up, ran diagnostics, started normal and left running on clean cycle, no water detected, did find belt cover was hitting drain pipe on random ocassions, moved unit to left , cx to monitor, tested a"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Odenton, MD 21113
Israel R.
Job Details: 06/10/2022
Custeomr complaing tunit is not lighting up the front right. I found the golden piece missing. The customer had it in the drawer where the builder left all the books. I place the coupler and the unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model AGG222VDW4
Near Baltimore, MD 21215
Shane M.
Job Details: 06/10/2022
cx complaintt he front left burner isnt working. found a shorted ignitor wire. replaced ignitor. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Silver Spring, MD 20901
Alexander D.
Job Details: 06/10/2022
"cx complaint water still not dispensing. inspected unit and verfied complaint. cx said its been making ice the whole time, verified ice container is full so its not reservoir freezing or filter head. valve is getting 120v. called techline, 7733852056, TL said its either valve defective or waterline in ceiling from valve to dispenser is freezing. TL recommended ordering valve and permagum, turning icemaker off while waiting on parts to let waterline thaw if it is frozen or to take ice container out and leave door open for 10min and if water starts dispensing to put permagum where waterline goes into ceiling inside rc and at door hinge to prevent airflow and if it keeps freezing then unit will need to be put up for review. if water not dispensing on return, install valve; ordrng 1 W11043013 (valve) and 1 WPW10688359 (permagum)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Odenton, MD 21113
Israel R.
Job Details: 06/10/2022
Custeomr complaing tunit is not lighting up the front right. I found the golden piece missing. The customer had it in the drawer where the builder left all the books. I place the coupler and the unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model AGG222VDW4
Near Baltimore, MD 21215
Shane M.
Job Details: 06/10/2022
cx complaintt he front left burner isnt working. found a shorted ignitor wire. replaced ignitor. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Silver Spring, MD 20901
Alexander D.
Job Details: 06/10/2022
"cx complaint water still not dispensing. inspected unit and verfied complaint. cx said its been making ice the whole time, verified ice container is full so its not reservoir freezing or filter head. valve is getting 120v. called techline, 7733852056, TL said its either valve defective or waterline in ceiling from valve to dispenser is freezing. TL recommended ordering valve and permagum, turning icemaker off while waiting on parts to let waterline thaw if it is frozen or to take ice container out and leave door open for 10min and if water starts dispensing to put permagum where waterline goes into ceiling inside rc and at door hinge to prevent airflow and if it keeps freezing then unit will need to be put up for review. if water not dispensing on return, install valve; ordrng 1 W11043013 (valve) and 1 WPW10688359 (permagum)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Hyattsville, MD 20784
Israel R.
Job Details: 06/10/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bristow, VA 20136
Daniel J.
Job Details: 06/10/2022
unit prducing ice but not dispensing ice or water repalced door transfer hanlde shelf gaket dispenser paddles and ui tested dispensing both water and ice customer has checked the ice maker
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Midlothian, VA 23112
John P.
Job Details: 06/10/2022
Confirm CX complaint attempted to connect to Wi-Fi per pointer for updated software was unable to locate CX's Wi-Fi through panel even though was able to find it on phone apparent issue with Wi-Fi receiver and board ordering UI; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Hyattsville, MD 20784
Israel R.
Job Details: 06/10/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bristow, VA 20136
Daniel J.
Job Details: 06/10/2022
unit prducing ice but not dispensing ice or water repalced door transfer hanlde shelf gaket dispenser paddles and ui tested dispensing both water and ice customer has checked the ice maker
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Midlothian, VA 23112
John P.
Job Details: 06/10/2022
Confirm CX complaint attempted to connect to Wi-Fi per pointer for updated software was unable to locate CX's Wi-Fi through panel even though was able to find it on phone apparent issue with Wi-Fi receiver and board ordering UI; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Frederick, MD 21701
Bernard M.
Job Details: 06/10/2022
"Cx complaint unit leaks. Inspected unit and found ice below bottom drawer of freezer. Removed the ice and found the drain hole below evap to be clogged with foam. The drain tube is clogged with debris causing water to fill tube and freeze on the bottom of freezer. Ordering drain tube, once part is in contact cx to reschedule; ordrng 1 W11512417 (drain tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hollywood, MD 20636
Robert A.
Job Details: 06/10/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Carrollton, VA 23314
Zachery R.
Job Details: 06/10/2022
"replaced heater, tested, no signs of any leaks, unit working as designed. left old part with cx"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Frederick, MD 21701
Bernard M.
Job Details: 06/10/2022
"Cx complaint unit leaks. Inspected unit and found ice below bottom drawer of freezer. Removed the ice and found the drain hole below evap to be clogged with foam. The drain tube is clogged with debris causing water to fill tube and freeze on the bottom of freezer. Ordering drain tube, once part is in contact cx to reschedule; ordrng 1 W11512417 (drain tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hollywood, MD 20636
Robert A.
Job Details: 06/10/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Carrollton, VA 23314
Zachery R.
Job Details: 06/10/2022
"replaced heater, tested, no signs of any leaks, unit working as designed. left old part with cx"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Arnold, MD 21012
Kevin P.
Job Details: 06/10/2022
installed parts calibrated unit and unit tests good. ordering washplate cap to be shipped directly to cx because the orignal broke on removal and now doesnt lock back into place properly.; ordrng 1 WPW10305259 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Glen Burnie, MD 21061
Eric W.
Job Details: 06/10/2022
cx complant of icebucket getting jamed upand not dispencing ice inspected unit found the auger poped oof the rear of bucket and found ice all jamed up in teeth unit will need new ice bucket; ordrng 1 WPW10558424 (ice bucket)
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Falls Church, VA 22043
Jason A.
Job Details: 06/10/2022
CX complaint FRIGE not making ice. Went to install RC evap fan harness & found mastic is melting & partial frost pattern. 1/4 upper Ran test 5 100% & frost pattern not improving. CX states FC grille cover was not installed properly. FC evap uipper half is all iced up again from the last service to install fan harness again indicating low refrigerant fill 3countSealSyst. Called office to schedule. JJ to return > JJ; ordrng 1 W10832994 (compressor kit) and 1 W11492867 (RC Evap) and 1 W10913906 (coupler) and 1 W10143759 (drier UV) and 1 3countSealSyst (3countSealSyst)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Arnold, MD 21012
Kevin P.
Job Details: 06/10/2022
installed parts calibrated unit and unit tests good. ordering washplate cap to be shipped directly to cx because the orignal broke on removal and now doesnt lock back into place properly.; ordrng 1 WPW10305259 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Glen Burnie, MD 21061
Eric W.
Job Details: 06/10/2022
cx complant of icebucket getting jamed upand not dispencing ice inspected unit found the auger poped oof the rear of bucket and found ice all jamed up in teeth unit will need new ice bucket; ordrng 1 WPW10558424 (ice bucket)
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Falls Church, VA 22043
Jason A.
Job Details: 06/10/2022
CX complaint FRIGE not making ice. Went to install RC evap fan harness & found mastic is melting & partial frost pattern. 1/4 upper Ran test 5 100% & frost pattern not improving. CX states FC grille cover was not installed properly. FC evap uipper half is all iced up again from the last service to install fan harness again indicating low refrigerant fill 3countSealSyst. Called office to schedule. JJ to return > JJ; ordrng 1 W10832994 (compressor kit) and 1 W11492867 (RC Evap) and 1 W10913906 (coupler) and 1 W10143759 (drier UV) and 1 3countSealSyst (3countSealSyst)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ranson, WV 25438
Danny R.
Job Details: 06/10/2022
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/10/2022
cx complaint the unit is not heating up properly and also is showing errror code f3e0. checked the unit and unit is heating up but not dis
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Michael E.
Job Details: 06/10/2022
"CX complaint: lost water flow when replaced filter. Tested and verified complaint. Water flow starts well but then drops down to a trickle after a few seconds. Pulled out filter and flow is good. Defective filter likely. CX has also been having flow problems with the previous filters also. I quoted CX to replace filter housing and filter. CX paid for service, S&H, parts and tax on CC. CX oqes 110.00 on repair visit. Sceduled next visit for 6/16 AM, CX would prefer to be first stop; ordrng 1 W10844267 (housing) and 1 EDR1RXD1 (water filter)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ranson, WV 25438
Danny R.
Job Details: 06/10/2022
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/10/2022
cx complaint the unit is not heating up properly and also is showing errror code f3e0. checked the unit and unit is heating up but not dis
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Michael E.
Job Details: 06/10/2022
"CX complaint: lost water flow when replaced filter. Tested and verified complaint. Water flow starts well but then drops down to a trickle after a few seconds. Pulled out filter and flow is good. Defective filter likely. CX has also been having flow problems with the previous filters also. I quoted CX to replace filter housing and filter. CX paid for service, S&H, parts and tax on CC. CX oqes 110.00 on repair visit. Sceduled next visit for 6/16 AM, CX would prefer to be first stop; ordrng 1 W10844267 (housing) and 1 EDR1RXD1 (water filter)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Frederick, MD 21702
Bernard M.
Job Details: 06/10/2022
"Cx complaint of gas leaking. When arrived turned on the gas and could smell it right away coming from underneath the knobs. Cx stated on 2nd use that the cooktop popped up from the counter and created burn mark on counter. Contacted safety and documented findings and to move forward with repair. Ordering manifold, once part is in contact cx to reschedule 7733835502; ordrng 1 W10594395 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lochearn, MD 21207
Keith H.
Job Details: 06/10/2022
cx complaint is unit not very cold and water/ice doesnt work inpsected unit and found the evap fan is malfunctioning not working . i forced cycled icemaker and it filled but water not working at dispenser; ordrng 1 W11317276 (diffuser) and 1 W11559968 (motor) and 1 W11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Manassas, VA 20112
Robert W.
Job Details: 06/10/2022
"Replaced UI and Pantry harness, Side led and led harness. Unit is working properly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Frederick, MD 21702
Bernard M.
Job Details: 06/10/2022
"Cx complaint of gas leaking. When arrived turned on the gas and could smell it right away coming from underneath the knobs. Cx stated on 2nd use that the cooktop popped up from the counter and created burn mark on counter. Contacted safety and documented findings and to move forward with repair. Ordering manifold, once part is in contact cx to reschedule 7733835502; ordrng 1 W10594395 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lochearn, MD 21207
Keith H.
Job Details: 06/10/2022
cx complaint is unit not very cold and water/ice doesnt work inpsected unit and found the evap fan is malfunctioning not working . i forced cycled icemaker and it filled but water not working at dispenser; ordrng 1 W11317276 (diffuser) and 1 W11559968 (motor) and 1 W11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Manassas, VA 20112
Robert W.
Job Details: 06/10/2022
"Replaced UI and Pantry harness, Side led and led harness. Unit is working properly."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21703
Bernard M.
Job Details: 06/10/2022
"Cx complaint unit doesn't cool. Inspected unit and found the RC section to be well above normal temps. No air is coming through the diffuser. Inspected FC section and found frost build up on evap cover. The unit isn't defrosting. Fan runs as designed. Unit will need to be defrosted. Ordering parts, once aprts are in contact cx to reschedule; ordrng 1 W11546681 (FC harness) and 1 WPW10384183 (thermistor) and 1 W11380595 (diffuser)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/10/2022
"f3e2, f0e3 and e5.. found the shaft on trans w/ alot of play and the unit slightly leaking at valve assembly. needs control, valve, washplate , gearcase and clutch .. 2ct gearcase; ordrng 1 W11393685 (gearcase) and 1 W10734521 (clutch) and 1 W10752283 (washplate) and 1 W11173597 (valve housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/10/2022
cx complaint that the unit is making grinding noise. was able to access unit and found no saved codes. ran diagnostic and found that the unit is having an internal failure of the gearcase causing wear on other parts ordering parts and once approved will need 2 call count return; ordrng 1 W11454741 (gearcase)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21703
Bernard M.
Job Details: 06/10/2022
"Cx complaint unit doesn't cool. Inspected unit and found the RC section to be well above normal temps. No air is coming through the diffuser. Inspected FC section and found frost build up on evap cover. The unit isn't defrosting. Fan runs as designed. Unit will need to be defrosted. Ordering parts, once aprts are in contact cx to reschedule; ordrng 1 W11546681 (FC harness) and 1 WPW10384183 (thermistor) and 1 W11380595 (diffuser)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/10/2022
"f3e2, f0e3 and e5.. found the shaft on trans w/ alot of play and the unit slightly leaking at valve assembly. needs control, valve, washplate , gearcase and clutch .. 2ct gearcase; ordrng 1 W11393685 (gearcase) and 1 W10734521 (clutch) and 1 W10752283 (washplate) and 1 W11173597 (valve housing)"