Service History 118 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ0B

Near Shippensburg, PA 17257

Drew B.

Job Details: 10/09/2023

cx cocmplaint that unit is not cooling and found the whole evap wall covered and they have the heater withthe pins seperated and will need the new harness and control updated and schd for the 12th.; ordrng 1 W11650661 (heater) and 1 W11546690 (control) and 1 WPW10384183 (therm)

We serviced a

WHIRLPOOL WASHER

Model MTW5630TQ1

Near Catonsville, MD 21228

Robert L.

Job Details: 10/09/2023

"installed new clutch per previous, tested all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Chesapeake, VA 23322

Zachery R.

Job Details: 10/09/2023

"replaced parts, while testing noticed small leak from diverter motor. ordering sump&pump to complete repair.; ordrng 1 W11665769 (sump&pump)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/09/2023

"replaced support and legs, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5VHEXVQ03

Near Dover, PA 17315

Sal R.

Job Details: 10/09/2023

"CX complai t is that the unit will not cool in ether the RC or FC. I found the unit tobe unplugged at time of arrivel. I was able to plugg the unit in and accesed the compressor compartment. I found the start device to click ever 30 sec or so and no movment form the compressor. I unplugged the unit and ohmed out the compressor. I found 9.8 OHM's accross and 6.7 to once side and 1.7 OHM;s to the other side. I tested unit with a new start device from van stock and fou d the smae results. I quoted CX for the cost of a sealed system replacement in the amount of $1,349.65. I collected $139.00 for service charges via check. CX informed em that they have a home waranty Co. that requirred a quote from a Certified Service Co. CX will call into office if a repair is wanted."

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Fairfax, VA 22033

Richard B.

Job Details: 10/09/2023

"CX Complant/ . water leakig from unit , Inspected unit and found old style tub ring on unit, Ordering updated tub ring , No error codes in diagnostics. Sceduled job. Further work needed. RB; ordrng 1 W11590590 (tub ring)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Hampton, VA 23666

Orbie

Job Details: 10/09/2023

"cx complaint unit not making ice. checked unit found no water being dispensed from icemaker. found loose connector at water valve behind unit. reseated connector. tested unit, now has water. appears to be working as intended. advised cx to monitor unit for next 24 to 48hrs for proper ice production."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ01

Near Wilmington, DE 19804

Taylor F.

Job Details: 10/09/2023

"Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be defective. Fill tube was frozen as well as the chute for the IM. Ordering the fill tube, cannot rescheudle at this time.; ordrng 1 W11677731 (fill tube)"

We serviced a

KITCHENAID RANGE

Model KFEG500EBS2

Near Boonsboro, MD 21713

Daniel J.

Job Details: 10/09/2023

per notes installed control and bake element tested after unit reached set temps

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Hagerstown, MD 21740

Daniel J.

Job Details: 10/09/2023

dishwasher not draining removed kick panel inspected the connections made sure hose wasnt restricted checked plug on disposal tested unit now draining

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Middle River, MD 21220

Dustin F.

Job Details: 10/09/2023

"CX complaint: after getting her vents cleaned out washer wont workInspected unit, confirmed CX complaint found washing machine uni unresponsive stuck with warm flashing. unplugged and tried again same thing. took off UI and found UI control board hanging freely not secured. resecured board and blew through pressure switch. ran calibrating and test cycle. unit now working as intended."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS02

Near Bowie, MD 20716

Shawn D.

Job Details: 10/09/2023

"unit has no freon in the system looks like evap is leaing. replaced the evap,compresor drier used couple from v/s then vacumed system down and filled to 5oz and started cooling. unit is good to go"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Leacock-Leola-Bareville, PA 17540

Cody H.

Job Details: 10/09/2023

"CX complains unit is still making banging noise after repair. Ran unit through normal cycle with 4 towls and unit went all the way to rinse with no issues, when unit went to spin it began walking and making noises. Called techline due to repeat issue and spoke to Leon, who said unit will need new spin basket and hub. CX to reach out to office when part arrives at home.; ordrng 1 W10752719 (spin basket) and 1 W10528947 (hub) and 1 W10913953 (actuator) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Aylett, VA 23009

Thomas B.

Job Details: 10/09/2023

"Cx complaint unit is not working properly inspected unit found freezer side frozen over completely having cx unplug refrigerator and unthaw ordering the heater harness, thermistor, fan motor, and blade ; ordrng 1 W11559968 (Fan motor) and 1 WP2169142 (evaporator fan blade) and 1 W11650662 (Harness heater) and 1 WPW10384183 (thermistor)"

We serviced a

KITCHENAID RANGE

Model KSGG700ESS6

Near East Petersburg, PA 17520

Cody H.

Job Details: 10/09/2023

CX complains unit is not reading temps correctly. Put unit into diagnostic test and unit shows 77*F but k type thermo couple reads 68.3*F. Was able to adjust temp to read 350 on both control as well as thermometer. Instructed cx how to adjust temp for future. CX EMAIL CONFIRMED. No further work needed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Toano, VA 23168

Lucas R.

Job Details: 10/09/2023

"replaced airtowe, added permagum under drain pan, advised cx to monitor, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Newark, DE 19711

Frederick R.

Job Details: 10/09/2023

CX complaint is rust. Inspected unit and found rust on both RC and FC doors. This unit is only a few months old and fulls under the one yr rust protection. Ordering both doors. Both are FBO so cannot reschedule. CX knows to inspect doors upon arrival for any damages prior to call us for return appt; ordrng 1 W11575716 (RC door) and 1 LW10638683 (dor-fip) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL WASHER

Model WTW4900BW1

Near Carlisle, PA 17015

Sal R.

Job Details: 10/09/2023

CX complai t is that when the unit reaches high speed spin the unit makes a loud noise. I found that the unit is leaking oil due to blown barrings insde the trans/gearcase. UNit will need 1 gearcase and splutch to repair. CX informed em that she is going to buy new due to age of the unit. I collected $139.00 for service charges via check.

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Wilmington, DE 19807

Frederick R.

Job Details: 10/09/2023

"Replaced compressor, condenser, fan motor and evap plate. Pressure tested with nitrogen and.Vac'd unit down to 30in. Filled with 5.75oz of R134a. Tested unit and all functions working. no leaks present and evap plate was freezing. Informed CX 24-48 hrs for unit to start making ice consistently. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bridgeville, DE 19933

Michael E.

Job Details: 10/09/2023

"CX complaint: intermitant ice. Tested and verified complaint. Temp in IB was at 16 and still dropping when i stopped the test. IM had and E5 error code. Also, most recent batch of ice is bridging. Ordering IM and dual valve. Cannot reschedule due to SO part; ordrng 1 WPW10341329 (water valve assy) and 1 W11658802 (IM)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Germantown, MD 20876

Julian H.

Job Details: 10/09/2023

replaced parts & startsed to run MUST WAIT 24HRS TO COOL DOWN

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Woodbridge, VA 22193

Robert W.

Job Details: 10/09/2023

CX complaint is the unit is freezing food in RC and not dispensing water or making ice. inspected unit and found the RC is packed full airflow is being restricted cant flow in RC properly damper is working properly thermistor is reading properly. found water dispenser not working and IM bail arm out of IM fixed bail arm and turned IM on and IM filled found connection at valve not seatted all the way seatted and tested dispenser worked.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Owings Mills, MD 21117

Brian R.

Job Details: 10/09/2023

cx complaint is unit leaks a bit and at times sees some water on the floor. checked over unit and found element bushing blown. found element lose and water was leaking through. notes say element has been changed before but bushing was thinner then other side and could flex a bit if pressing sides. replace and tested and ran unit. no water. he said all water valves are on. cant get under counter as there a lock on door with slide mag lock. will order parts needed. when everything goes through and parts are in office will schedule.; ordrng 1 W11434044 (Water Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Middletown, PA 17057

Fred G.

Job Details: 10/09/2023

"cx complaint when unit is in a spin cycle it makes noise. inspected unit and entered diag and found 0 saved error codes. ran auto test and found unit finished without issue. i ran a high speed spin and found noise from belt and splutch. i was able to replace the drive motor, splutch and belt from van stock. tested unit and found unit now checks good. document issue with TL; ordrng 1 W11497303 (motor (FG VS)) and 1 W10721967 (splutch (FG VS )) and 1 W11239857 (belt (FG VS)), used 1 W11497303 (MOTOR), 1 W10721967 (splutch), and 1 W11239857 (BELT) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 10/09/2023

"while going to replace parts noticed gasket is for right door, also temp slide not part intended. ordering all parts needed to complete repair.; ordrng 1 W10830283 (gasket-fip) and 1 WP67005864 (slide)"

We serviced a

AMANA REFRIGERATOR

Model ART308FFDM11

Near Harrisburg, PA 17102

Fred G.

Job Details: 10/09/2023

cx complaint ice is forming in FC. I found RC left bottom corner and FC top left corner has gaps in gasket. I was able to use heat and get gasket back into shape. I also found liner gaps in both sections. I was able to seal all gaps up. unit now checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Burke, VA 22015

Robert W.

Job Details: 10/09/2023

Cx Complaint is the unit is shaking really bad Inspected unit and found the suspension is bouncy causing unit to shake really bad during spin. Ordering Suspension; ordrng 1 W11130362 (Suspension)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 10/09/2023

"cx complaint FC is freezing up. i opened FC door and found ice formation in right side top of units liner. also ice on right top of FC door. I found a large gasket gap. I was able to use heat gun and get gasket to form back to shape and seal. advised cx to watch gasket and make sure gap does not come back. as for now unit now checks good. if gap comes back, new FC door will be needed."

We serviced a

KITCHENAID WASHER

Model KDTE104ESS1

Near Cockeysville, MD 21030

Brian R.

Job Details: 10/09/2023

replaced hinges and adjusted unit and tested. unit not checks and no noise or leaks seen. job complete.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW2

Near Crofton, MD 21114

Emmanuel R.

Job Details: 10/09/2023

"Cs unit wont stop draining, Confirmed complaint. I found the upper harness pressure hose was pinch ,i was able to repair it now the hose us ok but the control is unresponsive. Ordering control board.; ordrng 1 W11629601 (control)"

We serviced a

JENNAIR REFRIGERATOR

Model JCB2058GEB

Near Silver Spring, MD 20910

Brian F.

Job Details: 10/09/2023

"Cx states unit not making ice, frost in FC. Inspected and confirmed, found ice maker had bad heater circuit, ice in FC preventing door from fully closing. Cleared ice, door now closes properly. Cx will call back if they want ice maker replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Locust Grove, VA 22508

Tanner B.

Job Details: 10/09/2023

CX Concern the unit rc going from lower to mid 30's to lower 40s.. found the unit at 36 degrees and fc fan working / compressor .. evap has full frost pattern .. unit needs new air diffuser for rc section ..; ordrng 1 W11645127 (diffuser)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Sterling, VA 20164

Simon

Job Details: 10/09/2023

"CX complaints over range MW not heating .Inspected unit mw NOT HEATING ,NEED SECOND TECH .unit heavey for one tech and high risk to be fall down easly.SZ; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WTW4950XW0

Near Hagerstown, MD 21740

Daniel J.

Job Details: 10/09/2023

cut out washplate found hub siezed to gear case attempted to cut out two screw heads broke off unable to remove too close to base ordering wash basket and outter basket and new hub assy; ordrng 1 W10324651 (hub) and 1 W10324650 (basket) and 1 W10324648 (outter tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Lancaster, PA 17601

Cody H.

Job Details: 10/09/2023

"CX complains unit makes loud grinding noise from top left of RC. cx showed tech video of damper making loud noise. CX also complains unit sounds like its leaking water from under unit but when they pull unit out no water is found. Explained defrost steps and where water is going. Unit will need damper for repair, office to schedule with cx when parts arrive. CX EMAIL CONFIRMED.; ordrng 1 W11236851 (damper)"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Virginia Beach, VA 23453

Carl A.

Job Details: 10/09/2023

replaced all parts tested and calibrated works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Washington, DC 20016

Sherwood

Job Details: 10/09/2023

cx complaint not dispensing. arrrived found no water from dispenser but water valve is working. made sure water water was on and nothing was pinching water hose and ordering housing and filter to have on hand; ordrng 1 WPW10394053 (housing) and 1 EDR1RXD1 (filter)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Spotsylvania Courthouse, VA 22551

Tanner B.

Job Details: 10/09/2023

Installed new water inlet valve and new slider clutch .. Ran recalibration and a diagnostic cycle. Unit is now working as designed .. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Hampton, VA 23666

Orbie

Job Details: 10/09/2023

"cx complaint unit still not sealing. checked unit, tried installing permagum with no success. cabinet looks bowed in top left. found large gaps in fridge section as well. called techline spoke with Bruce, provided bruce with pictures. advised unit is under review with whirlpool. advised cx whirlpool will contact her after they come up with a decision. completing job."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/09/2023

"cx complaint unit leaking, checked unit found candy wrapper in softener drain in tub ring, removed wrapper, tested, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Newport News, VA 23602

Orbie

Job Details: 10/09/2023

"cx complaint unit still off balance. checked unit, no codes. unit did fine on regualr test mode. had cx supply bedsheets. filled unit w/ bed sheets, started normal cycle to dampen load. after load was saturated put in drain and spin. unit was making loud banging noise, paused unit to find bed sheet wrapped around agitator. adjusted load and restarted. no noise and unit spinning as it should. called techline spoke with Leon. advised cx unit is working as designed and if unit goes out of balance again to pause unit, wait for lid to unlock and reposition load and restart cycle."

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Ruckersville, VA 22968

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Washington, DC 20010

Samuel R.

Job Details: 10/09/2023

cx complaint unit ice bin is stuck.inspected unit and could confirm cx complaint.found ice build on rails.cleared ice and and tested unit now opening properly.checked freezer door ans is sealing properly unit is good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Montclair, VA 22025

Robert W.

Job Details: 10/09/2023

Cx Complaint is the unit valve isnt working. Inspected unit and foiund the valve is cracked and the the connector wont stay seatted to allow unit to fill. Replaced valve and unit is working properly

We serviced a

MAYTAG WASHER

Model MVW4505MW1

Near Washington, DC 20001

Samuel R.

Job Details: 10/09/2023

cx complaint unit is not working.inspected unit and found unit to be working properly.advised cx on how to use unit.unit is all good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Bethesda, MD 20814

Roberto I.

Job Details: 10/09/2023

"CX complaint water leak from threr bottom.The unit was uninstalled and stored in the garage. I was unable to run it because of no power and no plumbinc connections. Tilted the unit, found a clear sign of leak from ther wash motor. Ordring sump/motor assy W11416362; ordrng 1 W11416362 (sump/motor assy)"

We serviced a

KITCHENAID FREEZER

Model KRSC703HPS05

Near Aldie, VA 20105

Richard B.

Job Details: 10/09/2023

"CX complant. Small omount of ice forming in freezer compartment from air getting past seal.. Heated gasket so seal grabs better. Advised to leave closed for two hours, Job completed. RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KFC022EVBL4

Near Bethesda, MD 20814

Brian F.

Job Details: 10/09/2023

"Cx states they are unable to remove filter. Removed old filter, installed new filter, reassembled filter housing, unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Harrisburg, PA 17110

Fred G.

Job Details: 10/09/2023

i was able to access unit and replace the ice maker as per previous visit. I found unit now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ3

Near Peach Bottom, PA 17563

Bernard M.

Job Details: 10/09/2023

"Cx complaint the light underneath unit won't turn off. Inspected and found when pressing button on console, it wouldn't shut light off. The light was at full illumination. Replaced control using pre-id parts, now the button works and the light adjusts to full, dim and off. Cx paid $213.36 for full repair. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Harrisburg, PA 17112

Fred G.

Job Details: 10/09/2023

"cx complaint unit filled the room with smoke and turned off. i found transformer is having a thermal event. I found filter board fuse was faulty, i replaced it and found when unit is started the transformer was sparking. called safety, unit to be replaced by WP."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near New Freedom, PA 17349

Bernard M.

Job Details: 10/09/2023

"Replaced both parts, ran test 57 for harvest, ran test 36 and fan came on, ran test 45 and it filled with water. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS973CIDM00

Near Ashburn, VA 20147

Simon

Job Details: 10/09/2023

"CX complaints refrigrator not cooling .Inspected unit cLeared and steamed the ice built on the evaporator cover .replaced evaporator fan motor. tested unit, unit works as designed CX paid for labor.SZ"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Daniel J.

Job Details: 10/09/2023

washer rinse light flashing none stop customer unoplugged unit plugged back in entered fault history error for stuck button and motor not up to speed ran calibration hum from motor tilted back found cap failed and leaking ordering cap and actuator; ordrng 1 W10913953 (actuator) and 1 W11239857 (belt) and 1 W11428524 (cap)

We serviced a

JENN-AIR COFFEE-MAKER

Model JJB6424HL0

Near Oakton, VA 22124

Jason A.

Job Details: 10/09/2023

CX complaint coffeemaker arrived with broken pieces. Verified complaint. Unable to test further. See Sdpics. parts OOS > JJ; ordrng 1 W11363151 (Transmission assym (item 5)) and 1 W10661803 (Infusion) and 1 W11686740 (Infusor Assym (item 26))

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADM0

Near Wilmington, DE 19804

Taylor F.

Job Details: 10/09/2023

Cx complaint is unit not washing. Tested inspected and verifed complaint. Found the control to be defective. Replaced control and tested all functions. Unit is working as designed. Job is complete.;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV01

Near Upper Strasburg, PA 17265

Drew B.

Job Details: 10/09/2023

replaced abd tested no noise when running both in test now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near ,

Taylor F.

Job Details: 10/09/2023

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the compressor and evap to be defective. Replaced compressor, evap, coupler and drier from previous diagnosis and unit is now working as designed. Job is complete."

We serviced a

JENNAIR REFRIGERATOR

Model JFFCC72EHL02

Near Vienna, VA 22180

Jason A.

Job Details: 10/09/2023

CX complaint FRIDGE no cool. Replaced compressor incl orion board. Install coupler & check for leaks. Run vac & filled with R134. test 40. Good running & equalise pressures. Unit is starting to cool > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Wilmington, DE 19802

Taylor F.

Job Details: 10/09/2023

Cx complaint is unit not cooling. Found evap frozen up. Replaced control and harness from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Waldorf, MD 20603

Leon

Job Details: 10/09/2023

The complaint was client was hearing some type of sound when the unit was cooking Could not confirm the issue. We ran a self-cleaning. And we also did a pre-cut to 350. And we didn't hear any sound at all. Told client next time she hears it If recorded so we can hear it for yourself We heard the fan run and we didn't hear any type of Different sound that it should make

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/09/2023

Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRS315SDHM08

Near Fulton, MD 20759

Israel R.

Job Details: 10/09/2023

Customer complaint unit is overfrosting in the freezer. I tested the unit and foiund the unit is not sealing the gasket is not sealing. Adjusted the gaskret and tested. Unit is back to normal operations. Level unit and also the doors are scratched but the unit is passed the 30 days warranty. They have tio call builder or whirlpool for replacement. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 10/09/2023

"Reseated the drain pump connection , tested unit . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Walkersville, MD 21793

Ricardo S.

Job Details: 10/09/2023

"the client complains that the door gasket on refrigerator door coming out all the time, inspected into, the gasket and inner door is fine. so i use some adhesive in the door liner and now the gasket stay in place .."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW1

Near King George, VA 22485

Tanner B.

Job Details: 10/09/2023

"After unit was repaired last visit the unit worked for one cycle.. today found f6e3, f7e3 and f7e7 error .. unit will not agitate or spin.. ohmed motor out between pins , reading 10 -10.5ohms .. white wire and orange wire for shifter at control to shifter reading continuity .. control sending 120vac .. the clutch trys to engage and stator just hums .. not movement .. reordering control, motor and clutches.. also ordering main harness ..; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W11568984 (harness) and 1 W11621180 (control) and 1 2ct (2ct)"

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Leacock-Leola-Bareville, PA 17540

Cody H.

Job Details: 10/09/2023

"CX complains unit is still making banging noise after repair. Ran unit through normal cycle with 4 towls and unit went all the way to rinse with no issues, when unit went to spin it began walking and making noises. Called techline due to repeat issue and spoke to Leon who said unit will need new spin basket and hub. CX to reach out to office when part arrives at home.; ordrng 1 W10752719 (spin basket) and 1 W10528947 (hub) and 1 W10913953 (actuator) and 1 W10721967 (splutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 10/09/2023

"Installed new fc fan, fc led and contol .. Tested unit. Job complete"

We serviced a

JENN-AIR RANGE

Model JDRP436WP02

Near Richmond, VA 23220

Chris B.

Job Details: 10/09/2023

replaced control teseted unit working as desighned collected 150 check

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Seaford, VA 23696

Lucas R.

Job Details: 10/09/2023

"replaced shocks and bellow, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ1

Near Chesterfield, VA 23838

John P.

Job Details: 10/09/2023

Confirm CX is complaint found console separating allowing moisture to get on user interface causing UI to short out ordering console and UI; ordrng 1 W11660284 (Console) and 1 W11632709 (Ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148FZDM04

Near Silver Spring, MD 20910

Justin S.

Job Details: 10/09/2023

"the unit was pulled out to the middle of the floor when i arrived. when pierced the unit had positive pressure in the system. replaced the compressor and vacuummed down the system. fiilled to weight and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 WPW10143759 (dryer(js vs)) and 1 W11506635 (coupler(js vs)), used 1 WPW10143759 (DRIER(js vs)), and 1 W11506635 (COUPLER(js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Chester, VA 23831

John P.

Job Details: 10/09/2023

"Installed door only to find evap fan motor failed replaced fan motor tested working as designed.; ordrng 1 WP2315539 (Fan JP/VS), used 1 WP2315539 (FAN MOTOR JP/VS) from stock"

We serviced a

MAYTAG WASHER

Model WTW5057LW0

Near Palmyra, VA 22963

Eric F.

Job Details: 10/09/2023

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB01

Near Rockville, MD 20850

Julian H.

Job Details: 10/09/2023

CX complaint about unit not making ice or dispensing water confirmed issue noticed that unit has an old filter passed due for replacement remove & water dispensing cycle icemaker did everything but didnt fill found a frozen fill tube defrosted & working

We serviced a

WHIRLPOOL DRYER

Model WED5605MC0

Near Ashburn, VA 20148

Richard B.

Job Details: 10/09/2023

"CX complant. Dryer rooom gets very ghot when drying clothes and sometimes taked a while to dry. . Inspected unit and found bird cage on vent is clogged wirth debris, Removed debris , Started a regular normal dry cycle , Unit heated , starting at 126 . Counted down rapidly after sensors were dryed and shut down . Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Silver Spring, MD 20902

Brian F.

Job Details: 10/09/2023

"Cx states unit won't turn on, tested and confirmed. Found control receiving 120VAC, sending 15 VDC to console, buttons not responding. Ordering control and console.; ordrng 1 W11120155 (control-elect) and 1 W11165145 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDB03

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/09/2023

"cx complaint of of unit not keeping temp in freezer,checked took temp redings of 3.5 degrees in FC 37 in called techline and spoke with Bruce and advise that the liner is pulling away from the cabinet and unit is being put of for review"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Warrenton, VA 20187

Ezra M.

Job Details: 10/09/2023

"installed parts, checks ok"

We serviced a

KITCHENAID COOKTOP

Model KCGS550ESS01

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/09/2023

"installed parts, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Round Hill, VA 20141

Ricky E.

Job Details: 10/09/2023

"customer stated that the left door gasket was ripped and the fzr door handle was loose. secured handle and replaced the gasket, unit cks ok.."

We serviced a

JENNAIR REFRIGERATOR

Model JURFL242HX00

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

Cx complaint of unit cooling. Dis confirm and found very low frost pattern. Will need to return with a compressor and stub to pressurize unit to fing the leak.; ordrng 1 W11360594 (Compressor) and 1 W10163273 (Drier) and 1 W11506635 (Coupler)

We serviced a

JENN-AIR DISHWASHER

Model JDPSG244LS2

Near Herndon, VA 20171

Richard B.

Job Details: 10/09/2023

"CX complant. Sensor button dosent work sometimes. Inspected unit and found console dosent respond as well as it should . Sensor button glitchy. Found FAE2 error code for vent wax motor. . Ordering vent motor , bezel and console. Not in stock. Further work needed. RB; ordrng 1 W11632728 (console) and 1 W11545290 (bezel) and 1 W11414073 (vent wax motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE304LPA1

Near Sykesville, MD 21784

Brian R.

Job Details: 10/09/2023

replaced sump and tested and checked unit. unit now checks and no leaks seen. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Dover, PA 17315

Sal R.

Job Details: 10/09/2023

"Per the previouse tech, I was abel to access and replace the run cap. I the recalibrated and ran a auto test cycle. I found the unit to be opperating as designed. Unit test good."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/09/2023

"installed control, interlocks, and humidity sensor, tested with popcorn, 99% popped with out errors, tested all opsl ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near York, PA 17404

Sal R.

Job Details: 10/09/2023

"Per the previouse tech, I was able to access and replace the main control. Unit test good."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Waterford, VA 20197

Ricky E.

Job Details: 10/09/2023

after the last repair the unit went back to not drying in sensor and going into cool down after 30 sec to 1 min... the unit need the ui and control. the unit isnt showing any error codes... need parts...; ordrng 1 w11419056 (ui assy)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Wilmington, DE 19810

Frederick R.

Job Details: 10/09/2023

Replaced drain pump per prior diagnosis. Calibrated and tested and the WM is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near York, PA 17406

Sal R.

Job Details: 10/09/2023

"per the previouse tech, I was able to access and replace the RH RC door gasket. I was able to use a heat gun to help relax the new gasket. Unit test good."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Middletown, DE 19709

Taylor F.

Job Details: 10/09/2023

Cx complaint is unit not draining. Tested inspected and verified complaint. Found the unit fulll of water on arrival. Pumped water out and found the lower harness to be defective. Ordering harness and control just in case it was also damaged. Drain pump ohmed 26ohms. Cannot reschedule at this time.; ordrng 1 W11513246 (control) and 1 W11643701 (harness)

We serviced a

MAYTAG DRYER

Model MGDP575GW0

Near Wilmington, DE 19810

Frederick R.

Job Details: 10/09/2023

Replaced timer and knob per prior tech diagnosis. Tested after repair and dryer is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505EWH00

Near Chesapeake, VA 23325

Justin W.

Job Details: 10/09/2023

cx complaint unit leaking. from rc. checked unit to find rc drain hole collapsed. called safety to document findings spoke to Amanda. called techline spoke to Chris. unit non repairable. cx to contact safety for resolution.

We serviced a

WHIRLPOOL REFRIGERATOR

Model Wrx735sdbm00

Near Warrenton, VA 20187

Ezra M.

Job Details: 10/09/2023

"replaced ice maker, ice maker cycled and filled normally. reset unit"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Warrenton, VA 20186

Ezra M.

Job Details: 10/09/2023

"replaced control, calibrated and tested unit."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Hume, VA 22639

Ezra M.

Job Details: 10/09/2023

"replaced compressor, verified no leaks with -29 vacuum for 20 mins, filled with r600 a, verified cooling, stable pressures and good amp draw."

We serviced a

WHIRLPOOL WASHER

Model WTW7120HC0

Near Virginia Beach, VA 23454

Carl A.

Job Details: 10/09/2023

replaced all parts tested and calibrated works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hume, VA 22639

Ezra M.

Job Details: 10/09/2023

"found unit leaking from fill port. installed process stub, filled with 140 psi nitrogen, no leaks after 20 mins. vacuumed sys to -29, no leaks after 20 minutes. filled with 6 oz r134a, verified full frost patterns on both evaps. unit cooling normally."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/09/2023

"Replaced and molded right gasket. Unit good to.Called tech line, spoke to Robert and documented everything."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, VA 23456

Zachery R.

Job Details: 10/09/2023

"cx complaint no cool, checked unit, come to find defective compressor just buzzing. spoke with AR was advised to order compressor, evap, drier, and coupler. ordering all parts needed to complete reapir. advised cx they will be contacted for return visit.; ordrng 1 W11574734 (compressor) and 1 W11109499 (drier-tube) and 1 W11598434 (evap) and 1 W10913906 (coupler)"

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