Service History 1174 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Herndon, VA 20171

Jason A.

Job Details: 05/25/2022

CX complaint WASHER noisey during fill. Cleared F5E2 error code. Replaced cold & hot valves & dispenser assym. Ran test 1 / 2 / 3 & fill sounds normal. Ran test 12 NO LEAKS > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Woodbridge, VA 22191

Demonte S.

Job Details: 05/25/2022

Arrived at the cx house explained to the cx that we will need the Door. The old cx paid for the Parts. This new cx just moved in. New cx will not pay for a new Door. We tried to call Whirlpool but they will not cover anything. ; saved tckt

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Fairfax, VA 22032

Carl R.

Job Details: 05/25/2022

"AIG WASHER LOUD GRINDING NOISE. Talked with cx and cx is saying that when the unit is in spin, you can hear a loud roar from the basement. I inspected the unit and spun the unit by hand and can hear the bearings sounds. Not a normal sound, but very loud. The pitch never changes if you spin the basket forward or backwards. No oil or grease is seen at this time. I also removed the belt from the motor to be certain that gear case needs to be replaced. Cx also said that she and her husband read the use and care guide. It's just the husband and wife in the house. Gear case needed will use splutch upon return.; ordrng 1 W11423758 (Gear case) and 1 W11239857 (Belt) and 1 W11553312 (Washer) and 1 W10752187 (Bolt)"

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/25/2022

"cx complaint unit not spinning, checked unit, unit not allowing me into test cycle, unit has weak suspension, cold water solenoid not opening all the way not allowing proper water flow. also found oil leaking from bearing onto clutch. ordering gearcase, and all parts needed to complete repair; ordrng 1 W10528947 (drive hub kit) and 1 W10780044 (suspension) and 1 W11454738 (gearcase) and 1 W11411581 (acu)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW2

Near Ashburn, VA 20147

Richard B.

Job Details: 05/25/2022

"CX complant. Washer stopped working. Prior diagnosis found unit dosent spin or agitate, Found motor and capaciter bad, installed both and motor still not working , Tried running a factory calibration cycle and machine filled but did not wash , Ordering control and facia and actuater , further work needed. RB; ordrng 1 W11543994 (control) and 1 W11481722 (actuater) and 1 W11478524 (facia)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Chester, VA 23831

Chris B.

Job Details: 05/25/2022

cx complaint unit will not cool inspected unit when in defrost mode unit not defrosting found evap in block of ice thawed evap found heater wire separted from fan harness seated wire tested thawed unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Laurel, MD 20723

Kevin P.

Job Details: 05/25/2022

"cx complaint unit not cooling properly at times, cx said the freezer some times goes up to 20 degrees and ff upto 40+ this occurs for roughly an hour nat a time. unit is currently 37 degrees and -3 in the freezer. explained to cx i have no way of determining what the issue is if everything is working properly when we arrive, unit may have just been in a defrost cycle or any number of things. per cx the lights are on inside when this happens but no fans running, advised cx that im going to request data loggers to be installed in the unit and get a better picture of what temperatures are actually doing and for how long. requesting 2 data loggers from MA 1 to be placed in each compartment and left to monitor for 10 days; ordrng 2 dataloggers (data loggers)s"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Richmond, VA 23237

Chris B.

Job Details: 05/25/2022

replaced terminal block screws and wires tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Fort Washington, MD 20744

Robert A.

Job Details: 05/25/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 05/25/2022

job was completed 2 or 3 weeks ago

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Chantilly, VA 20151

Richard B.

Job Details: 05/25/2022

"CX complant. Unit is scratched inside and wine rack never installed. Inspecte unit and found wine rack never installed , Installed wine rack on shelf for wine rack , Documented scratches on left side of liner in center by water dispenser. Three scratches marred, Would not come clean with cleaner due to being scratched. Called techline . Techline updated file to cosmetic non repairable. Refered CX to Customer service. New file number sr7733733520 . Job completed. RB"

We serviced a

MAYTAG WASHER

Model MHW6000XG2

Near Silver Spring, MD 20905

Alexander D.

Job Details: 05/25/2022

"cx complaint bellow full of mold, hot water not working and unit not draining well. inspected unit and verified complaint. ran diagnostics f8e1 long fill, f6e1communication error ccu-mcu, f9e1 long drain, f5e2 door lock error. found very little in drain filter, not enough to slow it down but water pumping out slowly. drain pump getting weak. first test cycle only ran hot valve test for a split second then skipped it. 2nd test cycle it did run but water trickling in. water supply is good. quoted cx 832.00 for replacing bellow, valve and drain pump. cx asked for quote for replacing bellow only, quoted 453.40 and advised it may still give error codes and not work correctly without replacing valve/pump. cx paid 120.00 service call with check#2534 and declined service."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Mount Airy, MD 21771

Sal R.

Job Details: 05/25/2022

"Per the previouse tech , I was able to access and replace the control and the HMI. I then ra a test cycle and found that the unit powered off during the the cycle. I found the ACU DOA . I found the propper 120 v's at the board , I then ohmed the drain pump at the J10 connector and the pump itself and found 1.4 ohms. I also ohmed the shifter at the J10 and the part itself and found OL. I am ordering 1 Control (W11543998), 1 lower harness (W11591637), 1 drain pump (W11399437), and 1 shifter (W11481722). I called WP Tech Line and explained my findings . Please see SR # 7733734003. Once the parts are avalible, please have someone form the office call to set a return visit.; ordrng 1 W11481722 (shifter TOS) and 1 W11399437 (drain pump 38 @ tribs) and 1 W11543998 (ACU control board 13 @ tribs) and 1 W11591637 (Lower harness TOS)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Glen Allen, VA 23059

Jerod R.

Job Details: 05/25/2022

"tested unit found unit themistors are read off in both ref and freezer, also found control not allowing access to all diag, steps , ordered new thermistors and control, compress has ahorrible rattle at start up and shut down.; ordrng 1 WPW10746274 (cntrl-elec) and 1 W10316760 (thermistor) and 1 WPW10507886 (compressor) and 1 WPW10224292 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Towson, MD 21286

Keith H.

Job Details: 05/25/2022

replaced icemaker bin was already full

We serviced a

WHIRLPOOL FREEZER

Model W11462342

Near York, PA 17404

Drew B.

Job Details: 05/25/2022

"cx complaiont that unit is not lighting fully nd also the deli ui isnt working found broken wire at the deli harness but the led for the top left is out completely. infromed cx on cost and etc they are calling for parts uth collected 120.00 and if cx calls back with auth or pursues repair send me shop job, for return ."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Mechanicsville, VA 23116

Gill G.

Job Details: 05/25/2022

verified cx complaint of cooktop light not working. found bulb not getting voltage from control. ordered control.; ordrng 1 W11545876 (control)

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Lititz, PA 17543

Justin L.

Job Details: 05/25/2022

cx complaint unit bangs around during cycle. was able to access unit and found F0E5 off balance. Ran diagnostic and during spin found basket to bang aroung. Checked that unit is level and checked suspension. Re calibrated unit then ran rinse and spin with 4 bath towels and unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Elkridge, MD 21075

Kevin P.

Job Details: 05/25/2022

"cx complaint unit not cooling properly, found freezer is over frosted. defrost sensor reads open and unit wont enter defrost through diagnostics. found heater circuit reads open, defrosted unit and found defrost connection on harness has backed out, reconnected and put unit into defrost and its working properly now, defrost sensor no longer reads open after disconnecting to test. cleared all ice and reassembled unit. 120 service call, and 40 additional labor to defrost = 160 total collected by cc. job complete"

We serviced a

WHIRLPOOL DRYER

Model WED7500GC0

Near Manchester, PA 17345

Drew B.

Job Details: 05/25/2022

"cx complaintt hat unit is not heating up and does run when testing foudn 240 @the element and no heating functions.. will need the folllwiing parts to repair the unit and have it run and heat... call when all in to reschd for broken element coils,; ordrng 1 WP3387747 (element)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Travilah, MD 20854

Julian H.

Job Details: 05/25/2022

CX complaint about unit not advancing inspected and found errors f4e3 motor not running f7e1 not heating let auto test continue no circulation power to pump 120vac GAVE CX A QUOTE AND DECIDED NOT TO CONTINUE YET WITH REPAIR; ordrng 1 W11087376 (pump&motor)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Harpers Ferry, WV 25425

Danny R.

Job Details: 05/25/2022

installked heater but there is a bad leak took pics cx will conect wp about it unit checks ok after repair

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, DC 20008

Ricardo S.

Job Details: 05/25/2022

replaced side panel.. unit tested ok

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/25/2022

i was able to access unit and replace the motor and lower harness. calibrated unit and ran a auto test. unit passed with flying colors. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Fredericksburg, VA 22405

Thomas B.

Job Details: 05/25/2022

Cx complaint unit is not working properly inspected unit found unit is filling properly however unit is not washing found wash pump hums but does not come on ordering new wash pump assy qouted 488.25 cx paid in full by CC; ordrng 1 WPW10671941 (pump&motor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Ronks, PA 17572

Justin L.

Job Details: 05/25/2022

cx complaint unit not starting a cycle. was ableto access unit and found that the ui wasnt always responding. removed ui and found conncetcion not fully seated. secured and tested and found unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS06

Near Odenton, MD 21113

Alexander D.

Job Details: 05/25/2022

"cx complaint right side of fz door not closing all the way. inspected unit and verified complaint. found back right wheel on middle shelf bent in and not sitting on track causing shelf to get in way of door closing. adjusted wheel so it sits straight. tested unit, door closes properly everytime. unit is now working properly."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ08

Near Chesapeake Beach, MD 20732

Shane B.

Job Details: 05/25/2022

"cx complaint is the same sizzling noise from the defrost heater as previously. cx said noise is very loud and is a constant noise, not just 1 or 2 drops of water hitting the heater. tested heater and could hear the noise. its a lot more noise than normal. heater has already been replaced once. water seems to be puddling up in the tray so its staying in contact with heater. ordering heater, drip try and drain tube for return visit. schedule when parts are available.; ordrng 1 WP12729123 (heater) and 1 W11547653 (drip tray) and 1 W10619951 (drain tube)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Camden, DE 19934

Taylor F.

Job Details: 05/25/2022

Replaced heater per SP s17304. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Glen Burnie, MD 21061

Kevin P.

Job Details: 05/25/2022

"cx complaint unit making noise and not cooling, arrived and found unit already pulled out partially across the kitchen floor and unplugged. plugged unit in and theres a dead humming noise from the compressor for roughly 8 seconds, compressor is seized and will not start. ordering compressor and associated lok ring couplers. r 600 refrigerant, and lok ring tool kit, sealed system tech only 2 ct job; ordrng 1 W11370574 (compressor kit) and 1 W11401413 (coupler) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (drier coupler) and 1 W11401409 (drier coupler) and 1 WPW10143759 (dryer) and 1 lokringkit (lok ring kit) and 1 r600 (r600) and 1 sealedsystem2ct (sealed system 2 ct)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Fort Washington, MD 20744

Robert A.

Job Details: 05/25/2022

I came to install the ordered part. When I removed the part from the package. The fan was in two pieces because one of the clips that hold it in place was broke. I'm ordering a new ice box fan for the return visit.; ordrng 1 W10846539 (ice box fan)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS3

Near Chevy Chase, MD 20815

Ricardo S.

Job Details: 05/25/2022

"Cx complains that the oven takes long time to reach the temp, inspected unit, power cks ok, 240vac the bake element is bad. order part.; ordrng 1 W10779716 (elmnt-bake)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS

Near Ocean View, DE 19970

Jonathon C.

Job Details: 05/25/2022

"replaced element per special project. tested unit, unit working as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Lancaster, PA 17602

Justin L.

Job Details: 05/25/2022

"cx complaint unit not doing wash. was able to access unit and found codes f8e1 long fill f8e6 no fill. Ran diagnostic cycle and found unit filled, drained, locked, agitated and spun. Found that unit only has hot water supply with a split line going into both hot and cold side and that the drain hose is laying on the floor so as the unit fills it is just syphoning out. Instructed cx how to fix issue unit operating as intended no further work needed"

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/25/2022

"installed updated dispenser, vent motor and vent ube, rotor ancx paid in fulld stator per previous, tested all ops ok , collected 110 labor AMEX"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21701

Brian R.

Job Details: 05/25/2022

replaced heater and tested unit. no leaks seen and unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Middletown, DE 19709

Taylor F.

Job Details: 05/25/2022

Cx complaint is unit not spinning out completly. Found cx mixes loads and said it only does it on small loads. Explained use and care to the cx. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FMS01

Near Hamilton, VA 20158

Brian R.

Job Details: 05/25/2022

cx complaint is with unit and its temps. says high temp light keeps flashing and unit does not feel like it should. unit is way O-O-W and she knows. took temp readings of 27 in Freezer and 44 in FF. control read 28 in Freezer and 46 in FF. compressor running and temp of 168. all fans running. top line into evap froze and making like a buzzing sound you can feel in line. called eW to go over unit and what advised.advised unit has a leak and would need to be cut into and instll UV Drier for dye and tested for the leak but compresor could be bad as well. informed th charge cx 1100.00 for repair and with 2 guys as unit needs to come out and tore apart. will order compressor and charge if needed but will need to bring. gave cx quote and they will call us back.; ordrng 1 WPW10143759 (UV Drier 19.10) and 1 W10841139 (Compressor)

We serviced a

WHIRLPOOL DRYER

Model MDE9700AYW

Near Wilmington, DE 19803

Taylor F.

Job Details: 05/25/2022

Cx complaint is unit not heating. Tested inspected and verifed complaint. Replaced the tco from previous diagnosis. Tetsed unit and unit is now working as designed. job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Camp Hill, PA 17011

Bernard M.

Job Details: 05/25/2022

"Replaced door seal using adhesive (WP279368), door now seals properly. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHB06

Near Wilmington, DE 19802

Taylor F.

Job Details: 05/25/2022

Cx complaint is unit not dispensing water. Tested inspected and verifed com\'plaint. Found no water being supplied to the unit. Found the piercing valve to be turned on. Cx has to contact a plumber. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near College Park, MD 20740

Samuel R.

Job Details: 05/25/2022

cx complaint long f\'dry times.inspected unti and found vent hose to be crushed up causing poor airflow.freed up hose and unit is now workign properly.

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rehoboth Beach, DE 19971

Jonathon C.

Job Details: 05/25/2022

"cx complaint, unit shuts off randomly and sometimes wont restart.tested, inspected unit. ran unit for about 10 minutes straight then tried a couple things to trigger the failure. unable to verify complaint but cx had a video. based on cx description and video, ordering start switch and returning with timer. resched for 6/6/22; ordrng 1 WPW10117655 (relay-pts)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT711SMFZ02

Near Harrisburg, PA 17110

Bernard M.

Job Details: 05/25/2022

"Replaced thermistor per previous and TL, restored power and evap began to develop frost pattern with fan running"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near New Castle, DE 19720

Taylor F.

Job Details: 05/25/2022

Cx complaint is water level during wash. Cx was concerned when the washer starts washing with little water when the extra power is selected. Explained use and care of water levels and the use and care button. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MHW5100DW0

Near Cordova, MD 21625

Emmanuel R.

Job Details: 05/25/2022

"Cs unit has long drain fault code f9e1, The wrong drain pump was ordered/delivered, customer needs a refund for drain pump was not needed and it was the wrong one anyways. Luckily I found the drain pump strainer to have alot of drebri socks and stuff in it causing the unit not to drain properly. Cleaned out debri from drain pump strainer and tested unit. unit is now draining properly no more long drain. Customer needs drain pump refunded."

We serviced a

WHIRLPOOL DRYER

Model WED4850BW0

Near Bear, DE 19701

Taylor F.

Job Details: 05/25/2022

Cx complaint is unit making a squeeking noise. Tested inspected and verifed complaint. Found the bearing coming apart on the idler pulley and the rubber coming apart on both supports. Replaced supports and idler pulley from pre ID. Tetsed unit and unit is now working as designed. Job is complete. Cx paid in full by CC 264.31

We serviced a

WHIRLPOOL DRYER

Model WED7300DW0

Near Waldorf, MD 20601

Robert A.

Job Details: 05/25/2022

"Cx complaint that the unit is not drying at all. I inspected the unit and confirmed the complaint. The unit tumbles and has good airflow but no heat at all. I checked the fuses and element, the thermal cut off fuse was OL. The unit is getting 245v from the wall. I replaced the TCO and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Aylett, VA 23009

Gill G.

Job Details: 05/25/2022

cx complaint: unit is not cooking food. oven has been calibrated to +30 degree max. no stored fualt codes. verified that temp adjustment has been made to +30. verified broil and bake elements are working. verified temp sensor is working and acurate. tested bake at 350 degrees. found erratic control behavior. control not regulating temp correctly. ordered control.; ordrng 1 W11567348 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Washington, DC 20018

Mitchell H.

Job Details: 05/25/2022

cx complaint units top rack is falling down. found adjuster wheels fallen off. unit needs updated metal adjusters. ordering adjuster kit and rescheduled accordingly.; ordrng 1 W10712395 (adjuster kit)

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Manassas, VA 20112

Demonte S.

Job Details: 05/25/2022

Installed the Heating Element & Bake Harness. Tested the unit. Set the Oven to 350 Degrees. Unit is Heating but unit will not get to proper temperature. Unit is stalling at 335 and will not go up. Ordering Control Board and Temperature Sensor. ; ordrng 1 W11548749 (CNTRLELEC) and 1 WPW10181986 (Whirlpool Oven Temperature Sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Hampton, VA 23666

Jason T.

Job Details: 05/25/2022

"Cx complaint, ice container full, not dispensing cubed-crushed ice, found inner auger sleeve not turning. Ordering ice container to complete the repair, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11185686 (Ice Container Assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Milford Mill, MD 21244

Keith H.

Job Details: 05/25/2022

replaced icemaker reset unit its working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT348FMES00

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/25/2022

"installed main control (which came with new harness) and Rc thermistor per previous, set to 3 recommended, tested all ops ok"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Timonium, MD 21093

Neil H.

Job Details: 05/25/2022

REPLACED THE HEATING ELEMENT PER SP UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Martinsburg, WV 25403

Danny R.

Job Details: 05/25/2022

found a loose harness on cold water unit had code for no cold water reinstaled harness tight unit checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF56R16DW07

Near Perry Hall, MD 21128

Shane M.

Job Details: 05/25/2022

cx complaint the unit leaving condensation built up near top of unit. found tiny bit of frost built up near door switch. cleared all ice. adjusted the feet underneath. found garage flooring isnt leveled. advised cx to get small piece of wood underneath to prop the front up.

We serviced a

KITCHENAID HOOD

Model KVIB602DSS1

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/25/2022

"Confirmed cx complaint unit not functional, blower seized. Replaced blower with pre-id'd part, fan spins properly but is rubbing against housing causing unit to squeek loudly when on. Returning defective blower motor and re-ordering. Cx paid in full.; ordrng 1 W11106377 (blower-fan)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Chesterfield, VA 23832

John P.

Job Details: 05/25/2022

"CX complaints washer not starting check unit found strike had separated, replaced strike tested working as designed"

We serviced a

MAYTAG WASHER

Model MVWX655DW

Near Hampton, VA 23666

Jason T.

Job Details: 05/25/2022

"Cx complaint, excessive loud noises when washing-high speed spin, found both basket hub and wash plate worn from plastic sleeve support causing the issue. Installed pre-i'd drive hub, also used wash plate from truck stock. Ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10902814 (Wash Plate), used 1 W10902814 (Wash Plate) from stock, tckt not sent, faulty send-to target"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Chester, VA 23836

Chris B.

Job Details: 05/25/2022

replaced sumnp and motor tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Palmyra, PA 17078

Drew B.

Job Details: 05/25/2022

"cx complaint that unit is intermittingly not draining correctly. i found the unit to hvae actually no stored codes. and when pulled out found no debris in pump, and drain hose to the disposal the proper angle of the drain hose is correct not facing rear wall causing pinch/kink drainge throwing code. found proper power to pump and ran service test found no issues as far as motor, valve, pump.. called techline spoke to Andrew..no control f1e2, or f1e1 ever been stored but noty found thren logically been found then no control needed...7733652970 cx is calling wp for parts auth no parts ordered yet cx will follow up; (created new UIS, deleted prior attachment to UisID 426477)"

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC1

Near Elkridge, MD 21075

Kevin P.

Job Details: 05/25/2022

"cx complaint intermittently shorting, found wiring a belt switch rubbing motoro pulley so the raw wire was making contact causing shrt to ground, fixed wiring and unit tests good, job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Bel Air, MD 21015

Neil H.

Job Details: 05/25/2022

CX COMPLAINT THE I/M STOPPED FOUND SMALL AMOUNT OF ICE BLOCK AT TUBE CLEARED AND I/M WORKING AND VALVE CLOSING SO IF CX STILL HAS ISSUE NEW VALVE NEEDED

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS4

Near Millersville, MD 21108

Kevin P.

Job Details: 05/25/2022

"installed all parts and unit tests good, job complete"

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Willow Street, PA 17584

Justin L.

Job Details: 05/25/2022

as per previous visit was able to access unit and replace part. tested unit and unit now checks good no further work needed

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near McLean, VA 22101

David J.

Job Details: 05/25/2022

Cx complaint heater element service pointer. Replaced element tested unit and checked for leaks. Unit is now working as intended.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2569VEQ1

Near Midlothian, VA 23112

John P.

Job Details: 05/25/2022

CX complaint unit not working checked unit found control has failed. Need to replace main control.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Alexandria, VA 22312

Christian C.

Job Details: 05/25/2022

Arrived at cx apartment. They said they weren't sure who made the appointment. They said they will call back because they are having the floor worked on.

We serviced a

JENN-AIR RANGE

Model JDS9865BDP23

Near Linthicum Heights, MD 21090

Kevin P.

Job Details: 05/25/2022

rang the door bell and knocked multiple times also tried calling cx twice. no answer tagged door and left after 15 minutes total; saved tckt

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Vienna, VA 22181

Jason A.

Job Details: 05/25/2022

CX complaint FZ icemaker made only 1 batch of ice. Asked CX if app displayed any error codes = none. Ice sheet at bottom of bin. Diagnostics STUPID HARD TO ENABLE & tech sheet is WRONG. Push ASSORTED & CONNECT to enable diagnostics. Replace UI on return. Ran test 120 & icemaker dumped ice cubes of normal size. Test 97 water sprays to the right. Repeated a few more times & spray became a solid stream. Called techline SR 7733691345. 2Tech. Unit might have to be pulled out to replace fill tube. Send JennAir tech > JJ; ordrng 1 W11234554 (icemaker ASSYM 27) and 1 W11515313 (Fll tube incl HTR 34) and 1 2Tech (2Tech)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Harrisburg, PA 17111

Bernard M.

Job Details: 05/25/2022

"Cx complaint unit doesn't heat. Ran unit on normal and it spun but no heat. Removed back panel and fpound continuity at all components. Checked voltage at fuse box and received 240v coming in from breaker, but 60v going into unit. Instructed cx to have licensed electrician come out to repair fuse box to have 240v going into unit."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Westminster, MD 21158

Sal R.

Job Details: 05/25/2022

CX informed me at the door that he wants to reschedule due to a childs Doctors appointment he has at 8:30 AM this morning. Please have someone form the office call to set a return date.; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Midlothian, VA 23112

John P.

Job Details: 05/25/2022

Replaced heater per pointer tested working as designed.

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Palmyra, VA 22963

Eric F.

Job Details: 05/25/2022

"Installed parts, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/25/2022

"cx complaint water leaking on floor front left corner, found evap drain duck bill sealed shut, installed updated drain tube per TSP, tested all ops ok, collected 120 ch#4947....parts covered under s-38253"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Rising Sun, MD 21911

Taylor F.

Job Details: 05/25/2022

Cx complaint is unit not level. Tested inspected and verifed complaint. Leveled unit and c xis happy with instalation. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0AS04

Near Quinton, VA 23141

Gill G.

Job Details: 05/25/2022

called safety and spoke with Theresa 7733159262 to ask for labor concession w12y380wl1 to cover service call. cx complaint: there was a small fire in the microwave cavity and now the unit has a smoke smell when used. cx has continued to use unit. stored fault code F5E4(door latch motor not operating) ran auto test and found unit is fully functional. inspected unit and found oily residue throughout the microwave airflow parts. cx viewed oil and attempted to clean it off. cx did not want to replace any parts at this time. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Middletown, DE 19709

Taylor F.

Job Details: 05/25/2022

Replaced heater per SP. Tested unit and unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Vienna, VA 22182

David J.

Job Details: 05/25/2022

Cx complaint left side burners not working. Inspected unit and found both switch were toast. One wire was pinched by metal cause a short. Wire was spliced by previous tech. Installed new switch and replaced control board. Tested unit and everything is now working as designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Lake Frederick, VA 22630

Ezra M.

Job Details: 05/25/2022

"installed new gearcase, leveled and calibrated unit, tested high speed spin, working properly."

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW1

Near Richmond, VA 23221

Joseph D.

Job Details: 05/25/2022

"unit with leaking inlet valve must replace when available. quoted cx for inlet valve, labor tax etc. cx declined qupte. w11172234 inlet valve"

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC42FMS01

Near Easton, MD 21601

Emmanuel R.

Job Details: 05/25/2022

"Cs water leaking from freezer, I found the water line to the icemaker sprung a leak, customer states he doesnt have an icemaker anymore so he asked me to shut the water off and leave it off. Collected for svc call 120.00 check.#1842"

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Waldorf, MD 20601

Robert A.

Job Details: 05/25/2022

"Cx complaint that the unit is not starting for certain cycles. I inspected the unit to confirm the complaint. I found an error code f6e3. I cleared the code and ran a service cycle. All components passed, however in normal mode the 'sanitize with oxi' setting did not work regularly. The control is not getting the info from the UI console. The unit will need a new UI console and control to resolve the issue. I'm ordering the part for the return visit.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Washington, NC 27889

Ronnie B.

Job Details: 05/25/2022

"removed and replaced gearcase and slider, gearcase shaft is incorrect and is either wrong part in box or defective part. called techline to document and called parts to have them check part and expedite if possible .s/r 7733738783"

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES02

Near Silver Spring, MD 20904

Alexander D.

Job Details: 05/25/2022

"cx complaint unit making loud humming noise. inspected unit and verified complaint. heard noise in normal bake cycle. ran cooling fan in test mode and heard noise again. ordering cooling fan, not in stock. call cx to schedule return visit once we have eta on part; ordrng 1 WPW10176670 (cooling fan)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Gordonsville, VA 22942

Eric F.

Job Details: 05/25/2022

"Confirmed cx complaint unit not heating. Found F7E1 error, confirmed continuity of heating circuit, replaced control, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model KRMF606ESS01

Near Clinton, MD 20735

Shane B.

Job Details: 05/25/2022

arrived and found unit temp is at 40/33. installed harness and restored power. unit began running. told cx to give it 48 hours to get to correct temps. cx will call if unit doesnt get to 38/0 in the next 48hr.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Washington, DC 20005

Mitchell H.

Job Details: 05/25/2022

called cx on call box. cx said he actually is going to get new unit. movong on

We serviced a

UNKWN UNKNOWN

Model n/a

Near Norfolk, VA 23513

Carl A.

Job Details: 05/25/2022

picked up parts

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS01ILBS0

Near Washington, DC 20015

Ricardo S.

Job Details: 05/25/2022

replaced part.. unit tested and working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDB00

Near New Cumberland, PA 17070

Bernard M.

Job Details: 05/25/2022

"Replaced both doors per previous tech, they now open and close properly and seal all the way around. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ5

Near North Bethesda, MD 20852

Roberto I.

Job Details: 05/25/2022

"CX complaint cavity light and fan randomly stay on with the door closed.The unit didn't show to issue while I was there. Called tech line, spoke to Joel ( sr # 7733733523) and explained the issue. He advised of lower interlock malfunctioning. Replaced lower interlock using v/s part. Unit tested ok. Collected 267.93 with check # 1598.; ordrng 1 W11197766 (door interlock (RI van stock)), used 1 W11197766 (door interlock) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near Hampton, VA 23666

Jason T.

Job Details: 05/25/2022

"Cx complaint, iced up evaporator, no air flow, tested all circuits, verified vac voltages, found weak fan motor, open heater circuit, shorted thermistor. During load circuits test, foubd control not cycling ibto defrost, relay control circuit failure. Advised cx parts on order, scheduling return visit for Wed 06-01-22, cx agreed.; ordrng 1 WPW10316428 (Heater)"

We serviced a

KITCHENAID HOOD

Model KXD4636YSS0

Near Poolesville, MD 20837

Julian H.

Job Details: 05/25/2022

CX complaint about unit not staying upfound a problem with limit switches and up/down motor being week button that press switches is getting broken motor doesnt move smoothly anymore push bracket will keep breaking if i replace only that 2 COUNTS TIME CONSUMING CALL NEED TO TAKE WHOLE UNIT APARTCX WANTS TO THINK ABOUT IT PAID FOR SVC CALL ONLY; ordrng 1 W11187731 (motor) and 1 2COUNTS (TIME CONSUMING CALL)

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Lancaster, PA 17603

Justin L.

Job Details: 05/25/2022

cx complaint unit not starting. was able to access unit and found that the button holder was brittle and not holding the button to the board not allowing it to start a cycle. quoted cx for repair and collected for everything but labor once in office will need to call and set return; ordrng 2 W11116990 (button holder)s and 1 W11086664 (button)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Washington, DC 20002

Samuel R.

Job Details: 05/25/2022

replaced ice maker.unit is now working properly.

We serviced a

WHIRLPOOL COOKTOP

Model WCE55US0HB01

Near Newport News, VA 23601

Jason T.

Job Details: 05/25/2022

"Cx complaint, RF surface element not aligned with the cooktop frame. Removed the cooktop glass and reset the surface element for proper alignment. Verified all cooktop functions for proper operation, working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Washington, DC 20003

Mitchell H.

Job Details: 05/25/2022

cx complaint unit is leaking out of front left corner of door. inspected unit and confirmed. cx had another company come out and replace motor and door gaskets. checked unit and found front left side of tub seperating and during washing it would leak out of tub. quoted cx and he just paid service call by check. moving on.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Brandywine, MD 20613

Shane B.

Job Details: 05/25/2022

"cx complaint is the unit not running for more than a second or 2. confirmed complaint. set unit for 30seconds. after 1-2 seconds it beeped like the cycle had completed. no error codes displayed. outlet is properly wired, supplying 121vac. tried running unit with turntable off, same issue. fan runs with no problems. no damage to control, harness or any part i can see. i put the unit back together and restored power. tested unit and it worked properly. tested unit a dozen times for different amounts of time, unit worked properly every time. connection on the board may have been loose. was going ot document with techline but after 20min on hold i gave up. unit is working as designed."

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