We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Rockville, MD 20853
Julian H.
Job Details:
10/19/2023
"CX complaint about unit FC drawer not closing found that bottom bin is deformed causing door not to close all the way apply silicone lubricant to rails rh side makes a squeaking sound & jump closed better but need parts to close completely without issues; ordrng 1 WP99003172 (silicone l (JH VS)) and 1 WPW10293682 (bin-freezr) and 2 W11265130 (slide)s, used 1 WP99003172 (SILICONE (JH VS)) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF706EBS01
Near Annapolis, MD 21409
Emmanuel R.
Job Details:
10/19/2023
"Replaced compressor and uv dye drier, vaccumed unit down ,held vaccum for over 15mins. Filled 6oz r134a, unit is now working properly. No leaks detected."
We serviced a
AMANA DISHWASHER
Model ADB1500AWS
Near Upper Marlboro, MD 20774
Israel R.
Job Details:
10/19/2023
Installed new door handle. Unit is back to normal operations.
We serviced a
KITCHENAID OVEN
Model KFDD500ESS02
Near Edgewater, MD 21037
Emmanuel R.
Job Details:
10/19/2023
"Cs unit is not reaching temps, confirmed complaint , I found the control isnt cycling properly. Elements are ok, temp sensor ohmed out ok too. Replaced control and tested unit. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ruckersville, VA 22968
Danny R.
Job Details:
10/19/2023
unit needs brake to frame cx will think over reapir parts on special order; ordrng 1 W11127833 (frame)
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Stanley, VA 22851
Danny R.
Job Details:
10/19/2023
i found thermal fuse open repleced checks ok
We serviced a
WHIRLPOOL FREEZER
Model GAFZ21XXRK01
Near Bowie, MD 20721
Israel R.
Job Details:
10/19/2023
Installed new heat probe. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WETLV27HW3
Near Virginia Beach, VA 23454
Branden R.
Job Details:
10/19/2023
came out and replace parts on unit . tested unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Edgewater, MD 21037
Emmanuel R.
Job Details:
10/19/2023
"Cs unit is leaking out the bottom of the door and dispenser, Confirmed complaint. I found the door isnt sealing to the bellow due to debri, cleaned bellow and door , tested for leaks , found no more leaks. Also found the water pressure to unit is really high so water will rush in and spill out the sides, lowered water water and replaced dispenser. Unit is now working properly."
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Glen Burnie, MD 21060
Dustin F.
Job Details:
10/19/2023
"Upon arrival, found Drain pump busted at connector.; ordrng 1 W11396717 (Drain pump (reorder))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS01
Near Riva, MD 21140
Emmanuel R.
Job Details:
10/19/2023
"Cs unit is at 40 degrees intermittenly, Couldnt confirm complaint. Temps are good at the moment. compressor max speed pressures +10+125 , temps 0 in fc 35-37in rc. All fans working, compressor running, good frost pattern, Rc evap thermistor 8.20k. techline, install data loggers. Also found FC door wiring harness frayed ,needs a new door. Please reach out to customer when we are availible to come out and install data loggers.; ordrng 2 dataloggers (data loggers)s"
We serviced a
MAYTAG DRYER
Model MED7230HW3
Near Riviera Beach, MD 21226
Dustin F.
Job Details:
10/19/2023
"CX complaint: unit making noisesInspected Unit, confirmed complaint. Found blower wheel cracked and wabling in housing. replaced Blower wheel with pre id and tested unit, unit now working as intended."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Crofton, MD 21114
Emmanuel R.
Job Details:
10/19/2023
Replaced control and tested unit. Unit is now working properly.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Bel Air, MD 21015
Neil H.
Job Details:
10/19/2023
replaced the control and unit checked good door was locking and not starting cycle
We serviced a
WHIRLPOOL WASHER
Model WET4027HW2
Near Ocean City, MD 21842
Michael E.
Job Details:
10/19/2023
"Pulled out unit and found no visible problems with wiring Unit wants to run drain constantly. Control is sending 120 vac to drain pump even whn all other plugs other than power in and plug with drain pump wires are unplugged. Replaced drain pump and control and tested unit. Control worked at first and went back to same problem. Something seems to be shorting control. Mrking lower harness for return visit. Ordering motor, capacitor and actuator. Reordering control. Cannot reschedule due to SO part and 2 techs needed.; ordrng 1 W10890624 (motor-drve) and 1 W11481722 (actuator) and 1 W11614512 (capacitor) and 1 W11629601 (control reorder)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Bel Air, MD 21015
Neil H.
Job Details:
10/19/2023
cx complaint fc temps where 10 degrees and the sealed system lines had frost forming and then leaking and moisture on shelves and in both rc and fc they also have vent on the right of the unit which they closed off now to prevent cold/warm air blowing on refrig. new seals on both rc door needed. 686.56 collected p.i.f.; ordrng 2 W10846057 (Whirlpool Refrigerator Door Gasket)s
We serviced a
WHIRLPOOL WASHER
Model Mvw6200kw2
Near Middle River, MD 21220
Alexander D.
Job Details:
10/19/2023
"cx complaint unit wont start because lid wont close. inspected unit and verified complaint. found latch stuck in locked position preventing strike from going in latch so lid cant close. no errors stored but unable to run unit to see if theres anything else wrong. ordering lid latch, bezel and control in case needed. all parts in stock. scheduled return visit for 11/7; ordrng 1 W11394572 (lid latch) and 1 W11545554 (bezel) and 1 W11556725 (control(in case))"
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Hampton, VA 23666
Justin W.
Job Details:
10/19/2023
"removed washplate. attempted to remove spanner nut to find seized on shaft. used oscillating tool to cut spanner nut off. replaced gearcase, cam, belt, screw. installed new spanner nut. calibrated unit and performed towel cycle. unit seems to be working as designed advised cx to monitor and call back if issue persists."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Chesterfield, VA 23832
John P.
Job Details:
10/19/2023
Installed outer door panel.
We serviced a
JENNAIR RANGE
Model JDRP548HL01
Near Dayton, MD 21036
Brian R.
Job Details:
10/19/2023
came out to replace parts. both hinges were sent to cx so i will send the one we brought out back. took outter door out of box to check. cx found 2 defect spots as well as a long scratch and said to reorder part as its damaged. will reorder part and left 2 hinges he had sent out and will return ours. office will schedule.; ordrng 1 W11310026 (Outter Door Re Order Defect)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS09
Near Owings Mills, MD 21117
Justin S.
Job Details:
10/19/2023
cx showed me all the doors are begining to rust. the unit needs all the doors; ordrng 1 W11661560 (door) and 1 13107887SQ (dor-fip ss) and 1 12977880SQ (dor-fip ss) and 1 W10876598 (nameplate)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near New Market, MD 21774
Ricky E.
Job Details:
10/19/2023
"at last service the unit wasnt fully inspected for leaks. both sides are open and the unit will not hold a vacuum when pulled with the pump... the unit will need nitrogen isolation, and components will have to be cut out to do so... need parts...; ordrng 1 W11035643 (evaporator) and 1 w11594657 (3 way valve assy) and 1 w11548259 (condenser) and 1 nitro (nitro)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Joppatowne, MD 21085
Alexander D.
Job Details:
10/19/2023
"cx complaint unit shaking alot and one person who uses unit has problems with it not spinning clothes out well but theyre not sitting in water as if it didnt drain, just dripping wet. inspected unit and verified complaint. f0e5 off balance load error stored. found unit wobbling a little. leveled and recalibrated unit. suspension, basket and gearcase check good at this time. autotest and high speed spin run good, no excessive shaking. unit is now working properly. also went over proper loading, detergent usage and cycle selection with cx;"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Baltimore, MD 21212
Shane M.
Job Details:
10/19/2023
"cx complaint of condensation built up near switch, could confirmed. removed ice & fluff door gasket back to sealing. unit working as design."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Timonium, MD 21093
Shane M.
Job Details:
10/19/2023
cx complaint the unit dispenser cover isnt sliding open/close. could confirmed. replaced dispenser. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Littlestown, PA 17340
Bernard M.
Job Details:
10/19/2023
"Cx complaint the unit makes noise while spinning. Ran normal cycle, found unit heating but while spinning it makes loud rubbing noise from the back. Removed back panel and found the blower wheel to be fragmented. Ordering motor and wheel, set return for 10/26. Office will contact cx with time frame.; ordrng 1 WP694089 (blower wheel) and 1 279827 (motor)"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Eldersburg, MD 21784
Brian R.
Job Details:
10/19/2023
cx complaint is unit rattles bad. found blower wheel with a bunch of lint in it as well as a screw. unit did not have feet installed and unit was built on a raised platform and was flexing bottom. cleaned blower wheel and removed screw and installed feet and adjusted unit and went over. unit now quiet and checks. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Rockville, MD 20853
Julian H.
Job Details:
10/19/2023
CX complaint about unit not making ice checked temps on arrival FC-4* icebox3* RC37* put unit on test mode test 56 E5 ice maker timing test 57 01 test 45 filled test 36 air blowing test 16 & 17 doors registering test 15 02 issue with thermistor on icemaker replaced from preid tested & working MUST WAIT 48HRS TO SEE ICE
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS08
Near Stafford, VA 22556
Robert W.
Job Details:
10/19/2023
Replaced brace and frame unit is working properly.
We serviced a
KITCHENAID MICROWAVE
Model KMHC319ESS4
Near Potomac, MD 20854
Roberto I.
Job Details:
10/19/2023
"Cx complaint loud sparking sound and burning smell during cycle.Tested unit, confirmed complaint. Unable to move unit down since this is installed too high for 1 tech only. The issue is clearly on the HV side, possible damage to the waive guide, unable to check. Quoted repair $571.94 witn $125 labor, $120 for 2nd tech for capacitor W10561770, diode W11256462 and magnetron W11230995. Advised cx that if once we move the unit out, if we find the waive guide damaged, the mw cannot be repaired, and he will be charged for $120 only (2nd tech). Cx needs more time to make a decision. Called Whirlpool Safety at 6:15pm, and there office was closed. I left a message with the file # and I explained everything.; ordrng 1 W10561770 (capacitor) and 1 W11256462 (diode) and 1 W11230995 (magnetron)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Washington, DC 20001
Leon
Job Details:
10/19/2023
Confirmed issue seen dent at bottom right hand side of the door ; ordrng 1 WPW10274902 (Outer layer door)
We serviced a
WHIRLPOOL DRYER
Model WGD8127LW1
Near Potomac, MD 20854
Roberto I.
Job Details:
10/19/2023
"CX complaint drum stops running during timed dry, and starts again when the unit cools down.Ran test mode, found only F2E1 error. Ran a timed dry cycle for almost 30 minutes, the unit didn't stop. Called tech line, spoke to Bruce, he thinks the motor overheats and stops running until it cools down. Issue with voltage from the control board or with the motor . Ran a new timed dry cycle, and after 10 minutes the unit stopped. Confirmed 120V sent by the control to the motor while the motor stopped. Ordering motor W11549461 and blower wheel WP697772. Return visit 10/30/23; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS00
Near Odenton, MD 21113
Israel R.
Job Details:
10/19/2023
"Customer complaint is that the unit is not cooling at all. I found the unit is blowing clod air not frost at all and the comrpessor is on. I ran compressor test and high speed the compressor is only pulling about 40 watts well bellow the rating and on low speed is reading abour 15 watts. THe compressor is complete broken or there is absolutli nothing in the seal system. Bad compressor or leak. Unit is still with in the 60 month parts and labor. SS. Unit needs compressor, dryer, evap and coupler. R134A unit. Call customer when parts are available.; ordrng 1 W10779331 (compressor) and 1 WPW10143759 (dryer) and 1 WPW10643261 (evaporator) and 1 W11506635 (Coupler) and 1 Nitrogent (Nitrogen)"
We serviced a
JENNAIR OVEN
Model JJW2830WP00
Near Bowie, MD 20720
Israel R.
Job Details:
10/19/2023
Customer complaint unti is displaying error codes F8E1 low speed fan- fast. I ran test and found the fans are turning on and spinning control si reading RPM. Upper is reading 1700rpm and lower 2500 rpm. the unit does not display error code eveyrtime. I found service pointer that call for replacement UI for rpm tolerances. I quoted for replaceing the UI. She is calling JennAir. It may need fans too. is almost 10 years fan can also be failing. If she calls back she owes 1006.90 for UI and Labor. collected 139.; ordrng 1 WPW10273666 (blower 171.40) and 1 WPW10273667 (blower 170.46) and 1 W10401274 (panl-cntrl 831.98)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHB0
Near Belcamp, MD 21017
Neil H.
Job Details:
10/19/2023
cx complaint unit leaking found extra suds in unit removed with olive oil and unit checked good $139 collected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW2
Near Rockville, MD 20850
Roberto I.
Job Details:
10/19/2023
"Cx complaint squeaky noise from rc door.Confirmed noise coming from Rc door bottom hinge. Liubricated hinge anfd installed washer using pre id part. The noise stopped, unit good to go"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near College Park, MD 20740
Shawn D.
Job Details:
10/19/2023
"cx complaint uit was a floor model i snapped pic of pop i can see unit has a x in serial has a 0 at the end of model cant see rest really but cx had a off blaance load he thinks and unit stoped mid cycle and wont turn back on lid locked. inspected unit and confirmed wont turn on lid locked good power to control. got lid up removed water and clothing. checked drain pump and is 19.7k should be good, the console has no dcv power to it unit has a bad control. ordring control and console,drain pump and latch incase for return; ordrng 1 W11419171 (control) and 1 W11478526 (console incase) and 1 W11396717 (drain pump incase) and 1 W11394572 (latch incase)"
We serviced a
KITCHENAID COOKTOP
Model KCGS356ESS00
Near Powhatan, VA 23139
Kyle A.
Job Details:
10/19/2023
Cx complaint of uneven flames and sticking valve. Did confirm and found burner caps on wrong spots. Got burner caps in the right place. Center valve is sticking. Ordering valve.; ordrng 1 W11246817 (Center valve)
We serviced a
WHIRLPOOL MICROWAVE
Model WMT50011KS02
Near Straban Township, PA 17325
Drew B.
Job Details:
10/19/2023
cx complaint that unit is not having light inside the internal compartment. and found normal operation and no signs of conatct issues.; ordrng 1 W11409090 (bulb)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Jarrettsville, MD 21084
Neil H.
Job Details:
10/19/2023
cx complaint unit stoped working i repaired harness and recalb washer unit tested good the wire to the pump frayed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Chesapeake, VA 23320
Austin D.
Job Details:
10/19/2023
cx complaint the unit is not cooling. like it should. checed the unit and found that the unit pressures are -22 on the low and 165 on the high. unit is showing signs of a leak. ordering parts to prove the leak is either in cabinet or not per whirlpool techline. will return once the parts come in.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Stafford, VA 22554
Tanner B.
Job Details:
10/19/2023
"Installed new main control , verified the rc evap came on and started too cool rc.. the temp has always been 60-65 dgrees and fan has never cut on and cooled by itself .. verified temp dropped 20 degrees to about 40 before i left . CX had fc door on hand , installed new fc door . needs badge; ordrng 1 W10909682 (badge)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS0FE
Near Wilmington, DE 19802
Taylor F.
Job Details:
10/19/2023
Installed control from previous diagnosis and tested to verify temp is proper when baking in both ovens. Unit is working as designed. Job is complete.
We serviced a
JENN-AIR COOKTOP
Model JGCP436HL00
Near Powhatan, VA 23139
Kyle A.
Job Details:
10/19/2023
Cx complaint of some burners being spuratic. Found several burners will not light completely due to damaged or wrong spuds. Ordering conversion kit.; ordrng 1 W11428599 (Conversion kits.)
We serviced a
JENN-AIR COOKTOP
Model JGC7636BS01
Near Harrisonburg, VA 22801
Danny R.
Job Details:
10/19/2023
installed parts checks ok
We serviced a
WHIRLPOOL DRYER
Model WED86HEBC0
Near Richmond, VA 23229
Joseph D.
Job Details:
10/19/2023
"Found unit with failed element, replaced element and unit working properly"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MC1
Near Richmond, VA 23225
Joseph D.
Job Details:
10/19/2023
Remove shipping bolts in unit now operating properly no other issues detected
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Silver Spring, MD 20906
Roberto I.
Job Details:
10/19/2023
Installed drain tube. Unit good to go. Collected $110
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Waynesboro, VA 22980
Danny R.
Job Details:
10/19/2023
unit wasnt letting sofener out repleced dispencer checksok
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Powhatan, VA 23139
Kyle A.
Job Details:
10/19/2023
Cx complaint of shut door error. Hinges are pulling door properly but door is bowed. Order door front and back. Was able to adjust the door and it helped greatly.; ordrng 1 W11684570 (Door) and 1 W11602618 (Door) and 1 W11238658 (Nameplate) and 2 W10886919 (Halogen)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ08
Near Frederick, MD 21704
Ricardo S.
Job Details:
10/19/2023
Replaced parts.. unti cks ok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Cabin John, MD 20818
Julian H.
Job Details:
10/19/2023
GOT HERE checked temps on arrival FC 27* RC37* checked frost pattern on FC found a frost ball on rh side top corner restriction went to the back & ran test 40 3 way valve switching compressor pulling 0.42watt really lowcompressor insufficient runnning time need to order parts 4 COUNTS SEALED SYS JOB CX OWES $269 LABOR; ordrng 1 W11109499 (drier-tube) and 1 W11592009 (compressor) and 1 W11548259 (condenser)
We serviced a
KITCHENAID RANGE
Model KFGG500ESS3
Near Goochland, VA 23063
Kyle A.
Job Details:
10/19/2023
Cx complaint of unit control reseting. Did confirm and found when unit was sparking it was creating artifacts on control. Called techline and we believe spark module was create interference. Changed spark module and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ09
Near Chesterfield, VA 23832
John P.
Job Details:
10/19/2023
Found ice paddle separated ordering paddle ; ordrng 1 WPW10353848 (Paddle)
We serviced a
MAYTAG WASHER
Model MVW6500MBK0
Near Stephens City, VA 22655
Ezra M.
Job Details:
10/19/2023
"installed dispenser drawer housing, tub ring and faucet switch. ran full daig cycle, working properly"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Midlothian, VA 23112
John P.
Job Details:
10/19/2023
"CX complaint unit getting hot above handle and on cooktop edge. Verified with Brandon at tech line that cooktop has no temperature limit nor does vent area and sides can get up to 152° or higher depending upon temperature in house. Referred CX to customer service as CX is not happy in fear their grandchild will get burned, pertech line unit working as designed Brandon"
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS01
Near Hampton, VA 23669
Carl A.
Job Details:
10/19/2023
"cx complaint of unit not making ice or very slow, checked unit to find unit working as it should but very slow water running into resiovr ,removed fliter and found that water flow return to normale,found that water fliter had fialed cx had replacement fliter tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Richmond, VA 23229
Joseph D.
Job Details:
10/19/2023
Replace air door put unit into timer mode for defrost no other issues detected damper makes a slight noise confirm that wasnt a complaint unit working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Norfolk, VA 23513
Carl A.
Job Details:
10/19/2023
replaced both boards tested unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW01
Near Washington, DC 20003
Sherwood
Job Details:
10/19/2023
cx complaint no ice or water coming from dispenser. arrived confirm issue. found filter was bad cx had new filter and also fill tube for iM was block with ice. installed new filter and clear ice blockage. tested dispensing water is now coming out and jumped IM and IM did fill. repair compete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Chesapeake, VA 23325
Austin D.
Job Details:
10/19/2023
"cx is deemed unrepairable due to the conatmination in the sealed system. when i cut open the filter drier to clear the system brown/reddish oil came out of the drier. therefore, the unit is contamintated. called the manufacture and they agreed. therfore, the unit is deemed unrepairable. cx will be in contact by the manufacturer within the next 3-5 business days."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Powhatan, VA 23139
Kyle A.
Job Details:
10/19/2023
Cx complaint of left door being dented. Did confirm and ordered door. ; ordrng 1 13107888SQ (Left ss door)
We serviced a
MAYTAG WASHER
Model MVWC465HW0
Near Norfolk, VA 23518
Carl A.
Job Details:
10/19/2023
replaced all parts tested and calibrated unit works as designed
We serviced a
KITCHENAID ICE MAKER
Model KUID308HPS00
Near Fallston, MD 21047
Neil H.
Job Details:
10/19/2023
cx complaint ice maker stopped making ice and i found after replacing the grid in dia no water going through unit the control only sending 23v to the inlet valve ordering new control; ordrng 1 W11034363 (Whirlpool Refrigerator Ice Maker Control Board)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Colonial Heights, VA 23834
Chris B.
Job Details:
10/19/2023
replaced ui tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Midlothian, VA 23112
John P.
Job Details:
10/19/2023
Installed console tested working as designed.
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Colonial Heights, VA 23834
Chris B.
Job Details:
10/19/2023
replaced ordered parts unit wokring as desighned
We serviced a
WHIRLPOOL DRYER
Model WED5620HW2
Near York, PA 17406
Sal R.
Job Details:
10/19/2023
CX complaint was that the unit was making a loud rattling/vibration sound during opperation. I was able to access the blower wheel and found a large amount of lint build up on the blower wheel as well as the blower wheel being loose. I was able to clean the lint out and tighty secured the blower wheel. I the reasembled the unit and unit test good. No further vibration sounds.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Petersburg, VA 23805
Chris B.
Job Details:
10/19/2023
cx comp unit will not drain insp unit found black wire to dp open fixed wire with sauder joint tested unit working as desighned collected 139 check
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Silver Spring, MD 20901
Shawn D.
Job Details:
10/19/2023
cx complaint unit not coolong well in fridge seciton top is 60. inspected unit and confirmed top is 50 lower is 40s. i noticed the fridge evaporato is frozen over snapped pic. then ran test #1 42 test #3 51 when covered in ice. ran test 90 and defrost heater is working good. unit has a bad thermister on evap cover and part is in stock so called into office and rescheduled 10/24; ordrng 1 W11610999 (evap cover)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Chester, VA 23831
John P.
Job Details:
10/19/2023
Installed suspension calibrated tested working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVBL4
Near Kensington, MD 20895
Roberto I.
Job Details:
10/19/2023
Replace and tested icemaker. It cycled and filled ok.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM04
Near Waynesboro, VA 22980
Danny R.
Job Details:
10/19/2023
unit will need lights they are shorting out .; ordrng 1 W11043011 (module)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDZ02
Near Lancaster, PA 17603
Justin L.
Job Details:
10/19/2023
Was able to access unit and replace parts. Pulled unit into a 29 In vacuum which held for 23 minutes. Charged with 47G of r600 and watched as evap developed frost pattern. Advised to give 24 hours unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB02
Near Montpelier, VA 23192
Thomas B.
Job Details:
10/19/2023
Removed and replaced the fan motor and blade tested for proper use unit now functions Normally. Stressed to cx unit is not Designed for garage use
We serviced a
AMANA REFRIGERATOR
Model ART308FFDM10
Near Takoma Park, MD 20912
Shawn D.
Job Details:
10/19/2023
"fridge has aluminum lines lockrings are needed. compressor is locked up i cant tke pressures, opened system and really stinky oil and air came out stunk up appartment. i used nitrogen to find unit is leaking at the drier line is to short out of cabinet it was hard last time. so i started with dryer to make sure i could change it and when i cut it off line is to short out of cabinet i snapped before and after pics. unit is really contaminated with burnt compressor oil. i cut dryer open and beeds are black. i called techline with my finding sppoke to steve found unit is to contaminated with oil and line is to short and cant be fixed. left cx with file number"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
10/19/2023
"Applied mastic, no noise from unit .."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS00
Near Bethesda, MD 20816
Roberto I.
Job Details:
10/19/2023
"CX complaint frost in the freezer, food defristing, icemaker working intermittently. Inspected fc , found issue with tracks not closing old the way. Upper pan stuck, unable to pull it put. Quoted repair $871.50, with $125 labo for left track assy W11668672, and right track assy W10634640 replacement. Cx wants unplugg and defrost the unit first, and see how it goes. Collected $139; ordrng 1 W11668672 (left track assy) and 1 W10634640 (right track assy)"
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Vienna, VA 22180
Jason A.
Job Details:
10/19/2023
Cx complaint FRIDGE temps in RC gets warm. CX measure with a digital thermometer. Replaced parts & good amp draw. Compressor runs. If CX calls back order LED driver board > JJ; ordrng 1 w10830288 (LED driver control)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS1
Near Bethesda, MD 20817
Roberto I.
Job Details:
10/19/2023
Replaced part and ran a 350F bake cycle. The unit worked as designed. Collected $110
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Stafford, VA 22554
Robert W.
Job Details:
10/19/2023
Replaced Control and bulb tested unit and unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf767sdhz03
Near Hopewell, VA 23860
Chris B.
Job Details:
10/19/2023
replaced ordered parts tested unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Germantown, MD 20874
Ricardo S.
Job Details:
10/19/2023
"Cx complains that the unit not working at all, inspected unit, main baord receives 120va,c found a corrotion on ui conneciton.. unti is dead, faulty board, unit needs cntrl elec and ui.. bring the pre-id part just in case; ordrng 1 w11368911 (ui board) and 1 W11305308 (cntrl-elec)"
We serviced a
KITCHENAID RANGE
Model KFGG500EWH7
Near Gainesville, VA 20155
Demonte S.
Job Details:
10/19/2023
Inspected the unit. Found that the cx is saying that the Oven lower Drawer is crooked / Middle Bezel isn't straight. I then leveled the Drawer. Right side rail holder was bent. Bent the rail back into position that holds the Drawer. Fixed the middle Bezel. Unit is working as Designed. ( any questions please check Sd Pictures. )
We serviced a
WHIRLPOOL WASHER
Model WTW4950XW0
Near Hagerstown, MD 21740
Ken M.
Job Details:
10/19/2023
"Outer tub, gearcase, actuator, and splutch replaced. Basket installed, but the tub ring would not seat over the new basket. Determined that the basket received was the wrong basket, it is too tall and the holes in the side of the basket do not look like the original. Reordering basket.; ordrng 1 W10324650 (basket(INSPECT PART))"
We serviced a
WHIRLPOOL DRYER
Model WET4027HW1
Near Crofton, MD 21114
Emmanuel R.
Job Details:
10/19/2023
"Upon arrival I started to disassemble the unit to reach the motor but once i tried removing blower wheel I foiund it was siezed. The blower wheel started to break when trying to remove, I will have to order a blower wheel and break this one off. Orderign blower wheel.; ordrng 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Pennville, PA 17331
Bernard M.
Job Details:
10/19/2023
"drilled 3/16 hole in drain tube, the door now opens without suction pulling in. Unit checks good"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Hopewell, VA 23860
Chris B.
Job Details:
10/19/2023
cx comp unit states foe2 insp unit conf cx comp replaced control tested unit working as desighned
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Chambersburg, PA 17202
Drew B.
Job Details:
10/19/2023
cx complaint that unit is not cooling down to rc recommended temps had temps of 52 in the rc section...and 12 in fc. checked all fans and seal no frost etc.. and foudn the middle rail is hot tothe touch the condenser though is cool not warm at all advised all this to TL rick.. says def a ss repair. call to reschd under 5 y
We serviced a
KITCHENAID MICROWAVE
Model KMHS120KPS01
Near Midlothian, VA 23113
Joseph D.
Job Details:
10/19/2023
Unit with blown home circuit blown line fuse and malfunctioning door switch replace door switch and fuse reset circuit and unit now operating properly
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LZ2
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
10/19/2023
Customers complaint is not heating properly on the front right element.; ordrng 1 WPW10434452 (front right switch)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Richmond, VA 23236
John P.
Job Details:
10/19/2023
CX complaint unit not dissolving soapChecked unit found wire not seated on valve seated wire tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS1
Near Chesterfield, VA 23838
John P.
Job Details:
10/19/2023
Installed gasket tested working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
10/19/2023
Customers complaint is not washing. Found unit has a bad wash motor. NTo parts.; ordrng 1 W11613479 (sump assembly)
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Midlothian, VA 23114
John P.
Job Details:
10/19/2023
Installed drum tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Manakin-Sabot, VA 23146
Kyle A.
Job Details:
10/19/2023
Cx complaint of units buttons not working. Did confirm vent seal was folded over for those two buttons. Adjusted seal but will need to return with ui.; ordrng 1 W11622490 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ1
Near North Myrtle Beach, SC 29582
Paul F.
Job Details:
10/19/2023
Installed new control. Unit does run but the Ui screen is just jumbled up numbers on the new UI. NTO another UI.; ordrng 1 W11632709 (ui)
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS02
Near Germantown, MD 20876
Ricardo S.
Job Details:
10/19/2023
"replaced parts, unit tested and upper oven door seals better"
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Midlothian, VA 23113
Joseph D.
Job Details:
10/19/2023
Replaced customer purchased timer.unit now working as designed. No other issues found
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Longs, SC 29568
Paul F.
Job Details:
10/19/2023
Customer complaint is unit not washing. Found unti had a bad capacitor. Installed new part from truck stock. All check ok.; used 1 w11395618 (capacitor VS/PF) from stock