Service History 1169 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Gloucester, Virginia 23061

Jason T.

Job Details: 05/26/2022

"Cx was contacted by Kitchen Aid in reference to the unit, per Technical Service Pointer W11540964. Installed heater P/N W11537778 ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED9500TW3

Near Leesburg, Virginia 20175

Richard B.

Job Details: 05/26/2022

"CX complant. Dryer squeaking. Inspected unit and found ideler rolledr has failed. Replaced and tested unit. Working as designed. Job completed, RB"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near McLean, Virginia 22101

David J.

Job Details: 05/26/2022

Cx stated have a burn smell inside unit once in a while. Found heater element had came off its bracket. And its laying flat on the surface of the tub. Everything else looked good and could not find anything smelling burnt. Ordering element for return visit. ; ordrng 1 W10703867 (Heating element)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near College Park, Maryland 20740

Israel R.

Job Details: 05/26/2022

"Customer complaint unit is making loud noises when agitating. I tested the unit and found the unti is not agitating becasuet he splutch theeth are not good. The unit cam has fail. Replace cam and tested. Unit is now back to normal operations.; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (Cam) from stock"

We serviced a

JENNAIR O.T.R MICROWAVE

Model JMV9169BAS

Near North Potomac, Maryland 20878

Julian H.

Job Details: 05/26/2022

CX complaint about unit not heating ran a 30sec cycle no heat confirmed proper operation of door switches 4903 relay closing unit has a wood trim installed on the bottom of microwave that needs to be removed b4 pulled it out issue with magnetron and cap CX DONT WANT TO PROCEED WITH REPAIR COLLECTED PAYMENT FOR DIAG ON TICKET 593762

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC500ESS00

Near Silver Spring, Maryland 20906

Julian H.

Job Details: 05/26/2022

replaced parts tested cooling on test4 fans and compressor turning on 3 way valve switching MUST ALLOWED 24HRS TO COOL DOWN AROUND 72 TO SEE ICE

We serviced a

MAYTAG DRYER

Model MGD6000XG2

Near Silver Spring, Maryland 20905

Julian H.

Job Details: 05/26/2022

CX complaint about unit has a small leak from when unit is off called gas company out and confirmed issue with gas burner asmCX OWES 110 LABOR; ordrng 1 W10353165 (burner-gas)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Burtonsville, Maryland 20866

Julian H.

Job Details: 05/26/2022

CX complaint about unit has no power and water standing shopvac water no response from console went to the bottom to check for power and found neutral wire going to unit had a thermal event i was able to rewired and use other side to terminal block to joint neutral resume power tested and working properly

We serviced a

WHIRLPOOL FREEZER

Model MFI2570FEZ07

Near Gloucester, Virginia 23061

Jason T.

Job Details: 05/26/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL WASHER

Model MHW5500FC0

Near Arlington, Virginia 22203

David J.

Job Details: 05/26/2022

Cx complaint door keeps popping open. Found that hinge and door need to be replaced. Binding on left side and sagged down on right. Door does shut but its hard to pop into latch. Cx was under the impression he had a 10 year warranty apparently whirlpool stated the unit was under that. Explained it was not but Cx was not prepared to pay. Explained he must call in and pay for us to come back out. ; ordrng 1 Wpw10208415 (Door hinge) and 1 Wpw10424239 (Door assem)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, Virginia 23238

Joseph D.

Job Details: 05/26/2022

"replaced coupling and ice bucket assembly, unit now dispensiing properly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 05/26/2022

Cx complaint of unit not drying. Did confirm and found units heater unplugged. Reseated connector and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 05/26/2022

Cx complaint of icemaker not operating. Did confirm that it fills but wont cycle. Will need to return with icemaker.; ordrng 1 WPW10715709 (Icemaker)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Pikesville, Maryland 21208

Keith H.

Job Details: 05/26/2022

cx complaint is sometimes food takes longer to cook than other times inpsected unit put into diagnsotics no errors tested at 350 and it reached temp under 11mins. ordeirn controla dn come back with sensor; ordrng 1 W11159621 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Westminster, Maryland 21158

Sal R.

Job Details: 05/26/2022

"CX complaint is that the the unit is not cooling. I found the unti to have a low to no frost pattern. Unit will need a sealed system repair. I am ordering 1 compressor (W11125124), 1 evap coil (W10858281), 1 drier filter (WPW10143759). Once the parts are aproved , please have someone form the office call to set a return date. Return visit will need to be 3 call counted due to the time it takes to replace a sealed system.; ordrng 1 W10858281 (evap) and 1 W11125124 (compressor) and 1 WPW10143759 (drier filter) and 1 WPW10143759 (3 call count)"

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Rockville, Maryland 20855

Julian H.

Job Details: 05/26/2022

"CX complaint about unit making a knocking sound states another company was out and replaced drum and pulley still doing the same thing I took unit apart and found a loose motor bracket and a noisy lh back support roller tightened motor and replaced/greased rollers tested and no making weird sounds working as designed; ordrng 1 WPW10314173 (support roller) and 1 350849 (grease), used 1 350849 (grease), and 1 wpw10314173 (support roller) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 05/26/2022

"installed new door seals per previous, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Ranson, West Virginia 25438

Danny R.

Job Details: 05/26/2022

gear case is moving at a difertn speed then tane will need tank gear case pully and other parts for drive system; ordrng 1 W11239857 (belt) and 1 W11423758 (gear case) and 1 W11178224 (basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Staunton, Virginia 24401

Kyle A.

Job Details: 05/26/2022

Installed and tested icemaker and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21218

Shane M.

Job Details: 05/26/2022

cx complaint the unit isnt making ice. found low water froma defective water piercing valve. cx will need a plumber.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXY02

Near Rockville, Maryland 20850

Julian H.

Job Details: 05/26/2022

CX complaint about unit not making ice put unit on test 15 confirmed operation of optics removed cover jumped t&h test #25 icemaker didnt move checked power and getting 120vac between L&N issue with im replaced from preid and working CX wanted me to order bin paid for it please ship to cx directly; ordrng 1 WPW10296857 (bin-cntlvr PLS MAIL PART TO CX)

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Baltimore, Maryland 21215

Keith H.

Job Details: 05/26/2022

cx complaint is unit not heating inpsected unit veririfed 120v to unit . it does tumble igntior is pullin 3.amps. i then discvoered the gas turned off in house i turned it on and unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Harrisburg, Pennsylvania 17102

Fred G.

Job Details: 05/26/2022

cx compliant started unit this morning at 7am and is still running at 12pm. inspected unit and when i arrives cx told me she started a cycle this morning at 7am i arrived to the this home a little after noon. unit front light was on and said clean and the wax fan motor was running 5 hours later. entered unit into diag and found 0 error codes. called TL (SR7733746680) was told unit is working as designed and they dont have a time frame that the fan runs. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Baltimore, Maryland 21215

Keith H.

Job Details: 05/26/2022

replaced thermistor unit should be good

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTPS3

Near Richmond, Virginia 23229

Joseph D.

Job Details: 05/26/2022

"replaced heater, unit running properly but lower rack failed and staining interior. mist repace please; ordrng 1 W10161215 (lower rack)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Greenville, North Carolina 27834

Ronnie B.

Job Details: 05/26/2022

"cx complaint of drain hose leaking. checked unit and found no error codes. manually filled with a little water and drained, found multiple small holes in the end of drain hose causing water to spray all over when draining. removed and replaced drain hose, tested, unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, Virginia 23228

Chris B.

Job Details: 05/26/2022

cx complaint unit has rubery matalic taste inspected and sampled water can taste funny taste called tech line spoke with chris he stated cx should change steel braided line in back to copper or pex line cx stated she has changed the filter 7733743185

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, Virginia 20169

Demonte S.

Job Details: 05/26/2022

Inspected the unit. Found that the cx is saying that the Time on the Display keeps changing and will hold the Time. ( Advised that the cx has to hook unit to Wifi. Gave the cx the Whirlpool WiFi Team number. ) Technical service pointer : W11437808.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Rockville, Virginia 23146

Jerod R.

Job Details: 05/26/2022

"tested unit found unit has bad sump, customer to replace due to cost to repair"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 05/26/2022

Replaced parts.. unit tested and dw working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Dayton, Maryland 21036

Ricardo S.

Job Details: 05/26/2022

"I can't remove the container from the ice, so the customer doesn't want the service."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SFZ4

Near Hummelstown, Pennsylvania 17036

Justin L.

Job Details: 05/26/2022

cx complaint unit getting increasingly loud during the cycle. was able to access unit and found no codes. ran through and find that the motor was very loud and barely pumping. was able to replace part with pre-id that is covered under entitlements and test unit now operates as designed no further work needed collected for service and labor cx paid in full

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Manheim, Pennsylvania 17545

Justin L.

Job Details: 05/26/2022

cx complaint unit lost cooling. was able to access unit and found 40F inside unit and compressor running but very hot. contacted sealed system tech EW and ordering sealed system repair. Contacted parts and spoke to ML and setting return for Wed 6/1/22; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5LHAXWT00

Near Parkton, Maryland 21120

Sal R.

Job Details: 05/26/2022

"Per the previouse tech, i was able top access and replace parts. CX asked me to check FC temps. I used a thermacupling and found temps to be at 1 degree and the evap to have a good frost pattern . CX's husband is udset that whipped cream is not freezing in the FC. Unit is now opperating as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Joppatowne, Maryland 21085

Neil H.

Job Details: 05/26/2022

REPLACED CONTROL AND RECALB WASHER CX SAID UNIT HAD FLOOD SAFE MODE SHE WAS TOLD UNIT TESTED GOOD

We serviced a

ROPER WASHER

Model RTW4516FW2

Near Glen Allen, Virginia 23060

Chris B.

Job Details: 05/26/2022

cx complaint unit fills with to much water inspected unit found unit full of water and clothes and unplugged powered on unit drianed unit found pressure line not seated on control seated hose started a normal load unit filled washed drained and rinsed unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Glen Allen, Virginia 23060

Chris B.

Job Details: 05/26/2022

cx complaint unit will not open dispencer to dispence detergent and unit is very loud inspected unit confiremd cx complaint replaced dispencer tested unit working as desighned unit still extremly loud ordering sound detenting to insolate sound; ordrng 1 W11579564 (sound detenting)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Pasadena, Maryland 21122

Kevin P.

Job Details: 05/26/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit making noise from fan. found fan is defective multiple broken blades on wheel causing it to be off balance. installed new fan and unit tests good, job complete"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Kearneysville, West Virginia 25430

Danny R.

Job Details: 05/26/2022

installed parts checxksok

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Baltimore, Maryland 21218

Shane M.

Job Details: 05/26/2022

"cx complaint the unit isnt powering on. found 120v at wallout, found 120v to control. unplugged console, consoled powered up but was super glitched. gave cx a quote for the repairs. cx paid in full BY CASH. replaced UI. found error codes F9E1 F3E1 twice. found improper drainline. sdpics. advised cx this gonna cause cycle to shut down because the unit cannot drained all water out the system. cx needs a plumber."

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Baltimore, Maryland 21239

Shane M.

Job Details: 05/26/2022

unit still has improper water fitting restriction waterflow. cx already has contractor on site to remove & replace fitting. advised cx to contact us back with any future issues.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Vienna, Virginia 22180

Christian C.

Job Details: 05/26/2022

Installed heating element per special project. Tested unit no errors and no leaks.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Charles Town, West Virginia 25414

Danny R.

Job Details: 05/26/2022

unit was in range for replacement of heater covered under scode for this installed part checkdok

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Boyce, Virginia 22620

Ezra M.

Job Details: 05/26/2022

"knocking sound turing agitate and spin, found shaft of gearcase moving vertically top and bottom. verified all bolts tight, no change. ordering gearcase. also ordering washplate due to mis-shapen bottom.; ordrng 1 W11449841 (gearcase) and 1 W10902814 (washplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Haymarket, Virginia 20169

Demonte S.

Job Details: 05/26/2022

"Installed Heater Element, Sump Motor & Diverter Disc. Tested the unit. No Leaks. Unit is working as Designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS05

Near North Bethesda, Maryland 20852

Roberto I.

Job Details: 05/26/2022

Replaced part. Unit good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Woodlawn, Maryland 21244

Keith H.

Job Details: 05/26/2022

cx complaint is condensation on gasket. inpsected unit and verified 120v to unit ice container is full of ice. water dispenser working. no evidence of leak. gaskets are sealing fine unable to determine cause of issue told cx keep an eye on it and call back if needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 05/26/2022

complaint is unit not cooling. found evap iced up. melted ice. found deforst heater was not plugged in. plugged it in and tested. heater is working. unit is now workign as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Chesterfield, Virginia 23832

John P.

Job Details: 05/26/2022

Installed heater per pointer tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, Virginia 22554

Robert W.

Job Details: 05/26/2022

Replaced FC door and tested unit is working properly.

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Dayton, Maryland 21036

Ricardo S.

Job Details: 05/26/2022

"cx complains that the unit not draining from day one, inspected the unit, the tub is full of water, drain cks ok, the installers never removed the drain cap so that's why the unit wont drain.. unti tested and working ok NEW HOME"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Towson, Maryland 21204

Shane M.

Job Details: 05/26/2022

cx complaint the unit isnt starting. found 120v to unit. 120v to control. console & control covered under 5yrs. cxpaid svc & labor by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Columbia, Maryland 21044

Robert L.

Job Details: 05/26/2022

"installed data loggers, top back left wall, sliding deli drawer in middle, and freezer back side of door, scheduled pick up 6/2.... RL only; schdld next appmnt for 6/2 THU !"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, Virginia 23059

Chris B.

Job Details: 05/26/2022

cx complaint unit will not dry inspected unit found vent attached to be kinked advised cx to get new or reroute dryer vent unit is working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Fulton, Maryland 20759

Robert L.

Job Details: 05/26/2022

"installed sump per previous, drain pump working but loud cx wanted it replaced, installed drain pump , tested all ops ok, collected 76.96 visa for drain pump all other fees prepaid"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089HPY

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 05/26/2022

replaced part ordered.unit came on and advised cx give unit 24hrs to cool

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, Virginia 23221

Gill G.

Job Details: 05/26/2022

replaced suspension. calibrated unit. tested. unit is working as designed.

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500ESS02

Near Ashburn, Virginia 20148

Richard B.

Job Details: 05/26/2022

"CX complant. Oven not working good, Prior diagnosis found control was needed, When going to replace control , Control plug sheared off in package Reordering control. Further work needed. RB; schdld next appmnt for 6/2 THU !"

We serviced a

WHIRLPOOL OVEN

Model KOCE500EBS06

Near Haymarket, Virginia 20169

Demonte S.

Job Details: 05/26/2022

Inspected the unit. Found that the cx is saying that the Oven Broil Sheild has a hole from when the Broil Element popped. Cx doesn't want to pay for this repair.( Advised that this just holds the element in place. This will not cause any damages to the Oven. )

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Richmond, Virginia 23220

Gill G.

Job Details: 05/26/2022

verified cx complaint of unit not cooling to set point in freezer. found evap does not have a complete frost pattern. frost pattern on only 1/8 of evap coils. found compressor drawing .8 amps. ordered sealed system repair.; ordrng 1 W11394622 (evap) and 1 W11370574 (compressor) and 1 W11504415 (lokring) and 1 W11504420 (lokring) and 1 W11504431 (lokring) and 1 W11504423 (lokring) and 1 W11506620 (lokring) and 1 W11225184 (tube) and 1 W11504419 (lokring) and 1 W11506620 (lokring) and 1 W11225184 (tube) and 1 W11506635 (access valve coupler)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Silver Spring, Maryland 20910

Roberto I.

Job Details: 05/26/2022

"CX complaint same issue again. The display gets randomly stuck with the hourglass on and after a little while it works again. Cx had a video showing the issue. Control board, filter board and door assy were already replaced. Replaced today UI to control wiring harness. The unit turned on and worked ok."

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS0

Near Washington, District of Columbia 20012

Roberto I.

Job Details: 05/26/2022

Cx stated that the same issue was recently repaired by Via and this new repair shoul be covered by warranty. I didn't have any prev service listed on the p/o. Called office to confirm no service history on this unit. Cx asked me to cancel service.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Washington, District of Columbia 20016

Roberto I.

Job Details: 05/26/2022

"Replaced part ordered by prev tech. ran diag, found no errors. The test cycle ended ok, the lower spray worked and didn't make any noise."

We serviced a

WHIRLPOOL HOOD

Model UXT5530AAS3

Near Stafford, Virginia 22554

Robert W.

Job Details: 05/26/2022

CX Complaint is the lights are out on unit. Inspected unit and found the Lf buld out found bulb is good tested power at harness to light is good but the socket isnt getting power. Replaced housing and tested unit is working properly.

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS00

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 05/26/2022

cx complaint unit is freezing.inspected unit and found a bag handle causing unit to seal right.unit is now sealing

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Gerrardstown, West Virginia 25420

Danny R.

Job Details: 05/26/2022

adjusted the vavles and ignitors so the lit every time and the vacles are now st at lowestsetimng giving a better flame range then befoe your checks ok

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 05/26/2022

replaced sump and tested unit.now working properly

We serviced a

MAYTAG DRYER

Model MEDC300XW0

Near Harrisburg, Pennsylvania 17103

Fred G.

Job Details: 05/26/2022

I was able to access unit and replace both the heating element and the wiring harness. tested unit and found it still not heating. i found the thermal cut to be bad. ordering 1 (279816). set up return for 5/31/22. talked to Tori on the phone to schedule and get me the part.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model JGD3536WS01

Near Silver Spring, Maryland 20904

Israel R.

Job Details: 05/26/2022

Installed screws and burner. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 05/26/2022

Installed both UI and control and the unit is now intermittently doing it. The custoemr stated the door were off. So i checked the harness. ANd the harness is damaged. Unit needs door harness. IF the harness cant be intalled we need to get the door. Call customer when part is available.; ordrng 1 W10913117 (harns-wire)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 05/26/2022

Cx complaint ligts not working. Confirmed lights off in both compartments. Found Fc right bottom and Rc left cente modules bad. Ordering 12 led modules W11484836 per sp W11606409 Rev B. S84638 covers parts and labor. Called office was told me not to collected svc.; ordrng 12 W11484836 (led modules)s

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Manassas, Virginia 20112

Lloyd B.

Job Details: 05/26/2022

Cx complained the unit would shake. Inspected the unit and found a weak suspention. Installed new suspention and tested and the unit operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2876DRM02

Near Bel Air, Maryland 21015

Neil H.

Job Details: 05/26/2022

CX COMPLAINT UNIT LEAKING FOUND THE CABINET RUSTED THROUGH AROUND THE DRAIN TUBE AND RUST IN TUBE AND BASE/FRAME CABINET RUST AT THE BOTTOM AND ICE MAKER NOT WORKING WEAK FAN CX REPLACING UNIT BECAUSE I EXPLAINED THE RUST HAS COMPROMISED THE ISULATION AND FRAME 120 COLLECTED.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 05/26/2022

"Cx complaint randomly water from the bottom.Inspected unit, pulled it out, found clogged drain tube and water leaking from the back during defrost. Replaced drain extension using pre id. Removed evap cover, inspected drip pan and tested drain with water. The unit worked as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Glen Allen, Virginia 23059

Jerod R.

Job Details: 05/26/2022

tested unti found unit had bad sump replaced sump and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ashburn, Virginia 20148

Richard B.

Job Details: 05/26/2022

"CX complant. No ice after repair. Inspected unit and ran ice maker self test , After ice maker riotated it did not fill , Reodrdering ice maker and also valve . In stock , Further work needed. RB; ordrng 1 WPW10179146 (valve) and 1 W11284458 (ice maker)"

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Harrisburg, Pennsylvania 17109

Fred G.

Job Details: 05/26/2022

i was able to access unit and replace the rear vent trim as per previous tech. unit checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Richmond, Virginia 23228

Gill G.

Job Details: 05/26/2022

replaced control. ran diagnostic cycle to test. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Glen Allen, Virginia 23060

Chris B.

Job Details: 05/26/2022

cx complaint unit will not work at all isnpected unit when arrive found error f9e1 check drian when in test mode unit will not lock door drian add water or do anything inspected control found obstruction on control W11557935 unit needs control; ordrng 1 W11557935 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Stafford, Virginia 22554

Robert W.

Job Details: 05/26/2022

CX Complaint is the unit lid not locking. CX stated the unit has extended warranty but ticket was dispatched out as OOW advise CX to contact warranty company to have ticket dispatch properly.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Brookeville, Maryland 20833

Ricardo S.

Job Details: 05/26/2022

"cx complains that pillow case stuck under agitator, so i removed but the agitator is stuck, i ran diagnostic test mode, the agitator moves freely"

We serviced a

WHIRLPOOL HOOD

Model WVU17UC0JS0

Near Centreville, Virginia 20120

Demonte S.

Job Details: 05/26/2022

Installed the Fan Motor. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rehoboth Beach, Delaware 19971

Frederick R.

Job Details: 05/26/2022

CX complaint is DW not washing dishes. Inspected unit and verified complaint. CX stated the soap pod falls out but unit will not wash. Went to install pre-id sump but it was the wrong part in box. Spoke to Haley. See sticky note. Cannot reschedule at this time; ordrng 1 W11025157 (sump motor)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Moseley, Virginia 23120

John P.

Job Details: 05/26/2022

Upon arrival CX stated she canceled appointment yesterday

We serviced a

WHIRLPOOL DRYER

Model WED5000DW1

Near Glen Allen, Virginia 23059

Jerod R.

Job Details: 05/26/2022

"tested unit found unit had bad thermal fuse, replaced fuse and tested unit is now fully functional"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Richmond, Virginia 23227

Gill G.

Job Details: 05/26/2022

cannot verify purchase date. cx cannot find reciept to show proof of purchase. no service provided.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Manassas, Virginia 20112

Lloyd B.

Job Details: 05/26/2022

"Cx complained the unit was stuck in demo mode. Inspected the unit and found that after taking it out of demo mode, the units screen would reset itself as if it was unplugged. Checked the connections and it is secure. In diagnostics, there are 2 error codes but they are unreadable. Unit needs new console and ONE of the harnesses. W12YJS1WP1; ordrng 1 W11297728 (console) and 1 W11325605 (HARNESS) and 1 W11356990 (harness) and 1 W11317200 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Woodbridge, Virginia 22193

Lloyd B.

Job Details: 05/26/2022

Cx has a unit that needed an updated element. Installed new heater and tested and it does not leak and shall heat. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Hedgesville, West Virginia 25427

Danny R.

Job Details: 05/26/2022

adjusted the level of unit and checked unit out noises are normal and doors had dead swing adjusted the door now returns but floor to home is very off level so we did whattwe could unit chrcksok

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Stafford, Virginia 22554

Robert W.

Job Details: 05/26/2022

CX Complaint is the upper rack not staying in place. Inspected unit and found the upper rack adjusters have failed and arent holding upp upper rack. Replaced adjusters with kit and unit is now working properly.

We serviced a

MAYTAG WASHER

Model MVWB765FW

Near Woodbridge, Virginia 22193

Lloyd B.

Job Details: 05/26/2022

Cx complained the unit would not advance. Inspected the unit and found an error of F5E2 for lid error and the unit would not lock. Installed new latch assy and tested and it now completes every test in diagnositcs. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Norfolk, Virginia 23513

Carl A.

Job Details: 05/26/2022

replaced parts tested and calibrated uni works as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Hampton, Virginia 23666

Lucas R.

Job Details: 05/26/2022

"upon arrival tested thermistor found shorted at 217ohms thawed evap replaced ui, fan scroll, and termistor tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 05/26/2022

"complaint is the filter not coming out of the filter head. confimed complaint, door opens but the catch that pulls the filter out has come apart and filter does not slide out easily on its own. i was able to remove filter with channel locks and a pick. the catch that pulls the filter has come apart and is now damaged. unit will need a new filter head. ordeirng part. schedule when part is available.; ordrng 1 WPW10394053 (housing)"

We serviced a

WHIRLPOOL COOKTOP

Model WFC150M0JW0

Near Richmond, Virginia 23229

Joseph D.

Job Details: 05/26/2022

"cx has lowes warranty, is going to call lowes to have ticket redispatchded."

We serviced a

JENN-AIR RANGE

Model JGRP636HL00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 05/26/2022

"CX complaint both left burners are not lighting properly.Tested left burners, confirmed delay on lighting and gas odor on both. The two igniters are sparking toward the base due to a possible crack on the ceramic. Ordering 2 of W11573760 (LF and LR igniters).; ordrng 2 W11573760 (igniter)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN506EBS01

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 05/26/2022

Replaced all the led modules. All the lights turned on.

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Ashburn, Virginia 20148

Richard B.

Job Details: 05/26/2022

"Cx complant. Breaker trips on really heavy loads of towels after a day of washing. And no chime after panel was replaced. Inspected unit , Attached clamp meter and tested unit with a load of towels , Breaker never tripped Breaker could be getting weak . Advised CX to have a electrican check it out . Ordering control panel as chime indicator dosent function when cycle ends. Further work needed, RB; ordrng 1 W11089306 (overlay)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Winchester, Virginia 22602

Ezra M.

Job Details: 05/26/2022

"installed control, console, gearcase and slider. leveled unit, calibrated unit, ran high speed spin with clothes and empty to verify spinning smoothly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ00

Near Rockville, Maryland 20853

Ricardo S.

Job Details: 05/26/2022

"Cx complains that the Rc light not working, inspected the unit and found a bad led module, the freezer and delo drawer light are fine,, replaced led modudle rc unit tested ok"

Contact Us

About Us