Service History 1168 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Arlington, VA 22205

Christian C.

Job Details: 05/26/2022

Installed heating element per special project. Tested unit no errors no leaks.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, MD 21702

Brian R.

Job Details: 05/26/2022

replaced heater and tested and checked unit. no leaks seen and unit checks. job complete.

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Manassas, VA 20112

Lloyd B.

Job Details: 05/26/2022

Cx complained the unit would shake. Inspected the unit and found a weak suspention. Installed new suspention and tested and the unit operates as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Richmond, VA 23236

Joseph D.

Job Details: 05/26/2022

"unit with rent a center additional 1 year.replaced failed suspension, and unit working properly. mandakaye928@gmail.com"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 05/26/2022

Cx complaint ligts not working. Confirmed lights off in both compartments. Found Fc right bottom and Rc left cente modules bad. Ordering 12 led modules W11484836 per sp W11606409 Rev B. S84638 covers parts and labor. Called office was told me not to collected svc.; ordrng 12 W11484836 (led modules)s

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Taneytown, MD 21787

Sal R.

Job Details: 05/26/2022

"CX complai t is that the tuni will not opperate,. I foun d that the the unit has a F7E1 erroro code. I was able to run test cycles and found that the shifter is m aking a noise and attempting to opperate , but hads failed. I am ordering 1 shifter (W11481722). Once the part is avalible, please have someon form the office call to set a return date.; ordrng 1 W11481722 (shifter)"

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near McLean, VA 22101

Eric W.

Job Details: 05/26/2022

unit is a built in fridge new home need 2 tec and 2 count to remove unit to look for leak at rear of unit builder said it is comming from drip pan if no one is heere to let us in call phone number to get code for garage; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20902

Israel R.

Job Details: 05/26/2022

Installed both UI and control and the unit is now intermittently doing it. The custoemr stated the door were off. So i checked the harness. ANd the harness is damaged. Unit needs door harness. IF the harness cant be intalled we need to get the door. Call customer when part is available.; ordrng 1 W10913117 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GC3SHAXVY02

Near McLean, VA 22101

Eric W.

Job Details: 05/26/2022

cx complant of unit leaking water in freezer inpsected unit found the fill cup to icemaker is full of ice frome water vlave leaking needs new valve cx paid in full; ordrng 1 WPW10210603 (inlet valve)

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Union Bridge, MD 21791

Brian R.

Job Details: 05/26/2022

cx complaint unit wont start or run and all lights just flash. checked unit and found lid strike broken. replaced from van stock and now unit checks. job complete.; used 1 W11457841 (Strike) from stock

We serviced a

WHIRLPOOL RANGE

Model JGD3536WS01

Near Silver Spring, MD 20904

Israel R.

Job Details: 05/26/2022

Installed screws and burner. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, VA 22153

Emmanuel R.

Job Details: 05/26/2022

"Cs icemaker not makimng ice, I found a loose electrical connector. Secured electrical connector and tested icemaker. Icemaker is now operating as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near ,

Frederick R.

Job Details: 05/26/2022

Unit needs a regular drier not a UV dye drier. 12 in stock at Tribles. Please send me shop job on this tomorrow.; ordrng 1 W11109499 (drier)

We serviced a

MAYTAG DRYER

Model MEDC300XW0

Near Harrisburg, PA 17103

Fred G.

Job Details: 05/26/2022

I was able to access unit and replace both the heating element and the wiring harness. tested unit and found it still not heating. i found the thermal cut to be bad. ordering 1 (279816). set up return for 5/31/22. talked to Tori on the phone to schedule and get me the part.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Washington, DC 20009

Samuel R.

Job Details: 05/26/2022

replaced sump and tested unit.now working properly

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Leesburg, VA 20175

Richard B.

Job Details: 05/26/2022

"CX complant. No light after repair. Prior diagnosis found light was not working after console replacement, Replaced microwave light bulb and cycled power to the unit. and tested unit. Light working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Halethorpe, MD 21227

Shane M.

Job Details: 05/26/2022

cx complaint of long dry times. found unit heating shutting off during cycle. i shifted unit & unit held heat. pulled back panel off & discovered loose connection at terminal block. fix this issue. unit seeing 240v always. i also found a clogged exit. vent clogged with lint. removed screen. unit now flowing proper..

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Arlington, VA 22201

David J.

Job Details: 05/26/2022

Cx complaint water leaking from under front of unit. Removed panel and waited for leak. Found leak coming from in between stainless door and inner door. Ordering parts for next visit.; ordrng 1 Cleardoor (Clear door for inspection) and 1 Wpw10491331 (Lower spray arm) and 1 Wpw10498900 (Middle spray arm) and 1 W11513971 (Inner door assem.) and 1 Wp8269259 (Vent gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near New Bern, NC 28560

Ronnie B.

Job Details: 05/26/2022

"cx complaint of unit not dispensing and or making ice. checked unit and found ice bin installed incorrectly causing auger yoke to not make contact with ice bin auger shaft. Also found ice maker bail arm in off position. removed ice bin and turned on ice maker. performed harvest and confirmed heater activated, completed harvest, and filled. ice maker is working as designed. advised cx call back within 30 days if issues continue. quoted 120 service call for today and cx paid in full. quoted 110, labor, 15 shipping and wpw10300022 166.87 for ice maker plus tax. also advised cx to change water filter."

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ1

Near Gerrardstown, WV 25420

Danny R.

Job Details: 05/26/2022

adjusted the vavles and ignitors so the lit every time and the vacles are now st at lowestsetimng giving a better flame range then befoe your checks ok

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near ,

Frederick R.

Job Details: 05/26/2022

CX complaint is DW still dripping from vent. Called WPTL and spoke to Bruce (7733203524)Forwarded to a Whirpool advisor per Techline. They will be in touch with tech or cx in the near future. Job complete

We serviced a

JENNAIR REFRIGERATOR

Model JS42SSDUDE01

Near New Market, MD 21774

Brian R.

Job Details: 05/26/2022

cx complaint is with more lights out. per service pointer and tech line theres a new LED light and you have to change them all and not just the bad ones. per S code of S84638 that covers this and for this issue as well as unit under contract i called tech line to let them know what i was doing and inform about unit as well. spoke to Chris and 7733747852 adviaed lights i wanted and ordered are correct and we just need to replace them all and board or nothing else is needed. as soon as all lights are in office will schedule.; ordrng 12 W11484836 (New LED Lights)s

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS00

Near Washington, DC 20008

Samuel R.

Job Details: 05/26/2022

cx complaint unit is freezing.inspected unit and found a bag handle causing unit to seal right.unit is now sealing

We serviced a

KITCHENAID FREEZER

Model KUDF204EPA00

Near Owings Mills, MD 21117

Keith H.

Job Details: 05/26/2022

repalced harness tested it unit is working

We serviced a

WHIRLPOOL DRYER

Model WED6620HC0

Near New Bern, NC 28560

Ronnie B.

Job Details: 05/26/2022

"cx complaint of excess vibration and noise. checked unit and found a large build up of lint on blower and trap housing. service pointer W11378591A for seal has already been performed on this unit. removed all lint from blower and housing, re-assembled, tested, noise and vibration are gone and unit is working as designed. advised cx to clean ventilation once per year and to not overload dryer causing poor airflow."

We serviced a

WHIRLPOOL HOOD

Model UXT5530AAS3

Near Stafford, VA 22554

Robert W.

Job Details: 05/26/2022

CX Complaint is the lights are out on unit. Inspected unit and found the Lf buld out found bulb is good tested power at harness to light is good but the socket isnt getting power. Replaced housing and tested unit is working properly.

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS1

Near Greenville, NC 27858

Ronnie B.

Job Details: 05/26/2022

"cx complaint is same as previous nothing is working. checked unit nothing is operating and control is lit. checked voltages and are exatcly the same as before. L1 is not correct, found that connection is loose in outlet at L1 causing improper voltages called techline to document. s/r 7733743607. advised cx if we are called back out and i find same condition will be forced to charge service call of 120."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Owings Mills, MD 21117

Keith H.

Job Details: 05/26/2022

replaced ordered parts but unit still isnt working properly theres an electrical issue happening orderin controls; ordrng 1 WPW10769076 (cntrl-elec) and 1 WPW10675033 (cntrl-elec) and 1 W11330971 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Washington, DC 20016

Roberto I.

Job Details: 05/26/2022

"Replaced part ordered by prev tech. ran diag, found no errors. The test cycle ended ok, the lower spray worked and didn't make any noise."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Aldie, VA 20105

Ezra M.

Job Details: 05/26/2022

"water not dispensing cosistantly, found door sunken in where it should hit door switch. also, 1 shelf has roller detatching, drawer not closing properly, and not steady in open position.; ordrng 1 W11243759 (shelf-glas) and 1 W11435353 (door, left, stainless)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 05/26/2022

Cx complaint unit is not working properly inspected unit removed and replaced the pulley assy tested unit now functions normally

We serviced a

JENN-AIR MICROWAVE

Model JMC2430IL03

Near Stafford, VA 22556

Robert W.

Job Details: 05/26/2022

Replaced inner door tenison spring and right hinge and arm bushing.

We serviced a

WHIRLPOOL RANGE

Model KSGB900ESS0

Near Washington, DC 20012

Roberto I.

Job Details: 05/26/2022

Cx stated that the same issue was recently repaired by Via and this new repair shoul be covered by warranty. I didn't have any prev service listed on the p/o. Called office to confirm no service history on this unit. Cx asked me to cancel service.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW0

Near Charlottesville, VA 22901

Eric F.

Job Details: 05/26/2022

"Confirmed cx complaint unit not advancing cycles. Found overload error condition. Tested unit, unit working as designed. Advised cx on proper load procedures. Charged 120 diagnostic."

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Frederick, MD 21704

Brian R.

Job Details: 05/26/2022

cx complaint is time keeps changing as well as date and she has to keep re setting unit to get to work and it goes out again. found code F1E4 microwave power relay. tested and checked and both heated well. unit will need parts. as soon as approval is given and parts are in office will schedule.; ordrng 1 W11297728 (Console Stainless) and 1 W11261167 (Control) and 1 W11325603 (Control)

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ04

Near Silver Spring, MD 20910

Roberto I.

Job Details: 05/26/2022

"CX complaint same issue again. The display gets randomly stuck with the hourglass on and after a little while it works again. Cx had a video showing the issue. Control board, filter board and door assy were already replaced. Replaced today UI to control wiring harness. The unit turned on and worked ok."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Faber, VA 22938

Kyle A.

Job Details: 05/26/2022

"Cx complaint of unit not spinning. Did confirm several issues. Found splutch and shifter worn from sticking and gearcase leaking oil aswell as unit isnt always unlocking as it should. Informed cx we will have to order the gearcase,shifter,splutch,and lock.cx is going to call whirlpool and think over the estimate.; ordrng 1 W11393685 (Gearcase) and 1 W10734521 (Clutch) and 1 W10754448 (Shifter) and 1 W10810403 (Lock)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/26/2022

77337449204 Found units shocks in the wrong positions after calling techline for the stator rubbing on the back panel. Changed shocks and their position and unit is now as designed

We serviced a

WHIRLPOOL WASHER

Model WFW94HEXW0

Near Perry Hall, MD 21128

Neil H.

Job Details: 05/26/2022

OFFICE WILL HAVE TO CALL I COULDN'T MAKE IT LEAVING THIS DRYER CABINET JOB AT 8:30 PM WITH 1HR COMMUTE TO HOME. CALLED THEM WHEN I ARRIVED THINKING I COULD STILL MAKE IT TODAY.BUT DIDN'T WORK OUT; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Richmond, VA 23220

Gill G.

Job Details: 05/26/2022

verified cx complaint of unit not cooling to set point in freezer. found evap does not have a complete frost pattern. frost pattern on only 1/8 of evap coils. found compressor drawing .8 amps. ordered sealed system repair.; ordrng 1 W11394622 (evap) and 1 W11370574 (compressor) and 1 W11504415 (lokring) and 1 W11504420 (lokring) and 1 W11504431 (lokring) and 1 W11504423 (lokring) and 1 W11506620 (lokring) and 1 W11225184 (tube) and 1 W11504419 (lokring) and 1 W11506620 (lokring) and 1 W11225184 (tube) and 1 W11506635 (access valve coupler)

We serviced a

WHIRLPOOL DRYER

Model TEDX640PQ0

Near Manassas, VA 20110

Demonte S.

Job Details: 05/26/2022

Inspected the unit. Found that the cx is saying that the Dryer will not run or do anything. Checked power at the Terminal Block. L1 to N = 123.5 Volts. L2 to N = 123.7 Volts. L1 to L2 = 247.6 Volts. I then checked the Thermal Fuse. Fuse is reading Open Line. Installed the Thermal Fuse. Tested the unit. Unit is Heating. Unit is working as Designed. Cx paid in full by Card.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Keswick, VA 22947

Eric F.

Job Details: 05/26/2022

"Confirmed cx complaint unit not advancing cycles. Removed cold water line and tested flow into unit. Cold water line to unit restricted, unit not getting enough cold water to advance cycle. Advised cx to have water lines checked."

We serviced a

WHIRLPOOL OVEN

Model KOCE500EBS06

Near Haymarket, VA 20169

Demonte S.

Job Details: 05/26/2022

Inspected the unit. Found that the cx is saying that the Oven Broil Sheild has a hole from when the Broil Element popped. Cx doesn't want to pay for this repair.( Advised that this just holds the element in place. This will not cause any damages to the Oven. )

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE500ESS02

Near Ashburn, VA 20148

Richard B.

Job Details: 05/26/2022

"CX complant. Oven not working good, Prior diagnosis found control was needed, When going to replace control , Control plug sheared off in package Reordering control. Further work needed. RB; schdld next appmnt for 6/2 THU !"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chesterfield, VA 23832

John P.

Job Details: 05/26/2022

"CX complaint unit is shaking check unit found shaking is normal advised CX, shaking coming from rubber isolators in bottom of feet compressing when it is spinning, instructed CX on loading unit working as designed"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Culpeper, VA 22701

Robert W.

Job Details: 05/26/2022

CX Compaint is the washer is leaking water. No visable sigs of water leaking from unit but i did find the inner basket is whorped or bent because the tub is dragging the upper part of inner baket causing damage to bellow and making alot of noise. Ordering Tub assembly and bellow to fix unit Second tech needed two count; ordrng 1 W11287253 (Tub assembly) and 1 TwoCount (Two Count) and 1 Secondtech (Second tech)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23221

Gill G.

Job Details: 05/26/2022

replaced suspension. calibrated unit. tested. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near ,

Frederick R.

Job Details: 05/26/2022

CX complaint is IM balling up inside bin. Inspected unit and verified complaint. Fill tube was not frozen but trough going into IM was. Found styrofoam blocking water into ice tray causing water to flow over into ice bin. Cleared debris and cycled IM. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Bel Air, MD 21015

Neil H.

Job Details: 05/26/2022

REPLACED THE CABINET THE DRUM AND TOP UNIT CHECKED GOOD 3HRS I HAD TO SPEND DOING THIS NEVER AGAIN THIS THE LAST CABINET I WILL BE DOING WITHOUT EXTRA COUNT.

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Great Falls, VA 22066

Jason A.

Job Details: 05/26/2022

CX complaint B-I FRIDGE not cooling. Lights are not working. Test compressor & replaced RC evap & install new UV dryer from van stock & coupler. Check for leaks & ran vac. Filled with 4.5 OZ R134. Good frost pattern & pressures. Evap cover does not seat well. Parts are not straight & creates air gaps that will become iced up evap & bad cooling. Pressures equalize when unit is turned off. Some LEDs are dim or not working S84638; ordrng 10 W11484836 (LEDs - S84638 - There are 10 leds)s and 1 W10555476 (cover-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089HPY

Near Washington, DC 20007

Samuel R.

Job Details: 05/26/2022

replaced part ordered.unit came on and advised cx give unit 24hrs to cool

We serviced a

WHIRLPOOL OVEN

Model KFDC506J

Near Charlottesville, VA 22903

Kyle A.

Job Details: 05/26/2022

Cx said we already came out yesterday and ordered a part.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Millsboro, DE 19966

Jonathon C.

Job Details: 05/26/2022

"cx complaint, dryer not heating. installed parts per prior diag, tested unit, unit is working as deisgned. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW1

Near Bethany Beach, DE 19930

Jonathon C.

Job Details: 05/26/2022

"cx complaint, flashing wash light, tested, inspected, verified complaint. ran a test cycle and found the lid unable to lock. ordering lid lock. resched for 6/6/22 cx paid in full by card.; ordrng 1 W11307244 (latch)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Frederick, MD 21704

Brian R.

Job Details: 05/26/2022

cx complaint on this unit is she doesnt believe unit gets enough water like her other one did and at times it seems soap is still in things. no codes in unit. recalibrated then ran auto test. unit filled fast and good. great pressure. unit checked and ran as it should. asked about soap and loading issues.unit checks. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Fulton, MD 20759

Robert L.

Job Details: 05/26/2022

"installed sump per previous, drain pump working but loud cx wanted it replaced, installed drain pump , tested all ops ok, collected 76.96 visa for drain pump all other fees prepaid"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, VA 23059

Chris B.

Job Details: 05/26/2022

cx complaint unit will not dry inspected unit found vent attached to be kinked advised cx to get new or reroute dryer vent unit is working as desighned

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Snow Hill, MD 21863

Jonathon C.

Job Details: 05/26/2022

"cx complaint, dryer not powering on. upon arrival, found dryer in the living room with no access to power. inspected unit and found terminal block missing the lug on L1. ordering terminal block and kit. cx is to have dryer back in the laundry room upstairs when i return.; ordrng 1 WP3397659 (block-term) and 1 279393 (screw)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ

Near Boyds, MD 20841

Ricardo S.

Job Details: 05/26/2022

" 7733750933customer complains the unit tripped the breaker, inspected the outlet on the unit said 120VAC, it is grounded, all connections on the main board are good so I unplugged the starter and the unit is doing the same, order parts; ordrng 1 w11547180 (starter) and 1 w11558182 (cntrl) and 1 w11565110 (power cord) and 1 w11581973 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Columbia, MD 21044

Robert L.

Job Details: 05/26/2022

"installed data loggers, top back left wall, sliding deli drawer in middle, and freezer back side of door, scheduled pick up 6/2.... RL only; schdld next appmnt for 6/2 THU !"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Towson, MD 21204

Shane M.

Job Details: 05/26/2022

cx complaint the unit isnt starting. found 120v to unit. 120v to control. console & control covered under 5yrs. cxpaid svc & labor by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Ocean View, DE 19967

Frederick R.

Job Details: 05/26/2022

"CX complaint is low ice. Inspected/tested unit and verified complaint. Found top liner and wall in back bubbled upo and the fill chute can not set in place properly and half the water is dumping down the wall and not into IM. Spoke to Joel,, at WPTL (7733747376)Unit being put in for NON repairable review"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Charlottesville, VA 22902

Eric F.

Job Details: 05/26/2022

Assisted KA

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Dayton, MD 21036

Ricardo S.

Job Details: 05/26/2022

"cx complains that the unit not draining from day one, inspected the unit, the tub is full of water, drain cks ok, the installers never removed the drain cap so that's why the unit wont drain.. unti tested and working ok NEW HOME"

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near New Windsor, MD 21776

Sal R.

Job Details: 05/26/2022

CX complaint is that the tuni is loud during the spin cycle. I was able to spin the basket by hand and found bad barrings. I am ordering 1 tub (W10381078). I have informed CX that the tub direct ships and to call office once it arrives. I am orderign a 2nd tech and a 2 call count due to having to move the unit to the kitchen tom complete the repair .; ordrng 1 W10381078 (Tub) and 1 2ndTECH (2ND TECH) and 1 2CALLCOUNT (2 CALL COUNT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Stafford, VA 22554

Robert W.

Job Details: 05/26/2022

Replaced FC door and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Leesburg, VA 20176

Richard B.

Job Details: 05/26/2022

"CX complant. Water f lows slow and ice is not made, Prior diagnosis found unit need ice maker , Installed ice maker , Unit also needs filter head . CX paid tax and additional part + labor that was owed. did niot scedule due to spotty internet connection. Please call CX and scedule once part is available. RB; ordrng 1 W10657242 (filter head 84.11)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Eldersburg, MD 21784

Sal R.

Job Details: 05/26/2022

CX canceled at door after discussing pricing . I am moving on.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Chesterfield, VA 23832

John P.

Job Details: 05/26/2022

Installed heater per pointer tested working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Leesburg, VA 20176

Richard B.

Job Details: 05/26/2022

"CX complant. Noise coming from fridge. Prior diagnosis found damper was needed. Installed new damper control and tested unit. Damper opens and closes quietly now. CX also had a issue with one of the bins hanging as it was not installed in correct location. Reinstalled bin in correct location. . Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near ,

Gill G.

Job Details: 05/26/2022

"installed lower harness, suspension, drive belt and pulley and actuator. UI was defective. after 5 wifi connection attempts UI went blank and never came back on. called office. reordered UI.; used 1 w10913953 (actuator) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fort Washington, MD 20744

Shane B.

Job Details: 05/26/2022

complaint is unit not cooling. found evap iced up. melted ice. found deforst heater was not plugged in. plugged it in and tested. heater is working. unit is now workign as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Essex, MD 21221

Neil H.

Job Details: 05/26/2022

REPLACED THE SPIN BASKET AND THE PANEL AND HOSE TESTED WASHER NO LEAKS UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW0

Near Harrisburg, PA 17111

Fred G.

Job Details: 05/26/2022

cx complaint the lid is cracked and broken on left side. inspected unit and found left side of glass lid to be cracked and broken. unit needs a new glass lid. unit is also leaking oil from the gearcase.ap qouted the cx for the full repair. charged the cx for service call only 120 paid in a check #140

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Smithsburg, MD 21783

Andrew S.

Job Details: 05/26/2022

Cx complaint is that the unit is humming when filling and not spinning clothes out. Upon arrivla I found an F8E1. I then ran test 12 and found that the valves were opening and leatting water in. Unit completeds the test. I am ordering a pressure switch and will use the hot and cold valve on retrun.; ordrng 1 W11316246 (Pressure switch.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHV03

Near Woodlawn, MD 21244

Keith H.

Job Details: 05/26/2022

cx complaint is condensation on gasket. inpsected unit and verified 120v to unit ice container is full of ice. water dispenser working. no evidence of leak. gaskets are sealing fine unable to determine cause of issue told cx keep an eye on it and call back if needed

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ0

Near Westminster, MD 21157

Sal R.

Job Details: 05/26/2022

CX cinspected new parts and informed me that they have the same sharp edges as the current draw. CX then declined service and asked me to return parts. I am moving on.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS05

Near North Bethesda, MD 20852

Roberto I.

Job Details: 05/26/2022

Replaced part. Unit good to go

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Virginia Beach, VA 23452

Lucas R.

Job Details: 05/26/2022

cx complaint no operation checked unit found found power cord shorting to ground and tripping breaker replaced power cord calibrated tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Frederick, MD 21704

Brian R.

Job Details: 05/26/2022

cx complaint is heat is the same on med as high and doesnt think iunit is getting as hot as it should. tested and checked over unit. good air flow out and unit heats. high temp is almost the same as med. replaced temp switch to test temps again. hight reatched 278 before drop med 248 before drop and low 238. units temps are in a good range and each setting works. unit checks. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED4915EW1

Near Chesterfield, VA 23838

John P.

Job Details: 05/26/2022

CX complaint unit not heating replaced TCO tested working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ0

Near Forest Hill, MD 21050

Neil H.

Job Details: 05/26/2022

REPLACED THE CONTROL UNIT FREEZING AGAIN CALLED TECH LINE WENT OVER CHECKS FOUND THE BAKE ELEMENT SHORTED AND IS A ISSUE NEW BAKE ELEMENT NEEDED; ordrng 1 WP9755770 (elmnt-bake)

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Haymarket, VA 20169

Demonte S.

Job Details: 05/26/2022

"Installed Heater Element, Sump Motor & Diverter Disc. Tested the unit. No Leaks. Unit is working as Designed."

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Arlington, VA 22209

David J.

Job Details: 05/26/2022

Cx complaint clothes still wet after cycle. Cx said its sometimes is just bigger items. Inspected unit and ran a test cycle and had a lot of suds rise. Looked at soap and it was not HE certified. Ran cycle until all extra soap was out. Explained to Cx that when the unit has to many suds it can be hard for pump to remove all water. Cx is going to try and use half of what she is using. All of the components were working and spin cycle was perfect. Unit is working as intended. Unit is stacked so if we do need to go into it we will need another tech.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Boyce, VA 22620

Ezra M.

Job Details: 05/26/2022

"knocking sound turing agitate and spin, found shaft of gearcase moving vertically top and bottom. verified all bolts tight, no change. ordering gearcase. also ordering washplate due to mis-shapen bottom.; ordrng 1 W11449841 (gearcase) and 1 W10902814 (washplate)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Norfolk, VA 23503

Carl A.

Job Details: 05/26/2022

replaced all parts tested unit works as designed

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Charles Town, WV 25414

Danny R.

Job Details: 05/26/2022

unit was in range for replacement of heater covered under scode for this installed part checkdok

We serviced a

JENN-AIR RANGE

Model JDRP848HL00

Near Hampton, VA 23664

Lucas R.

Job Details: 05/26/2022

uninstalled unit replaced parts needed reinstalled unit leveled unit working as desinged

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/26/2022

CX complaint Rc dor not aligned and dented.Confirmed both complaints. Snapped picture of the dented part and advised cx that the door will be aligned after the replacement. Looks like the rc door LW11037738 was already ordred but not yet received by the cx. Marked part to be used on return. Advised cx to inspect the door at the arrival and to give us a call; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Vienna, VA 22180

Christian C.

Job Details: 05/26/2022

Installed heating element per special project. Tested unit no errors and no leaks.

We serviced a

MAYTAG WASHER

Model MVWB880BW0

Near Springfield, VA 22153

Lloyd B.

Job Details: 05/26/2022

"Cx complained that at times, the unit did not start. Inspected the unit and could not duplicate the problem but the cx says that the button doesnt always click when pressed or have any noise. Unit needs new console. Service declined. Job complete; ordrng 1 WPW10521061 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Montgomery Village, MD 20886

Ricardo S.

Job Details: 05/26/2022

"Cx complains that the Rc not cooling properly, inspected the unit, the Fc temp read 11 degrees, Rc temp 44 degrees the air flow is no good, but the frost pattern cks ok. order the upgrade blade fan and motor; ordrng 1 WP2163777 (blade-fan) and 1 w11594663 (thermal fuse) and 1 WP2315539 (motor-evap)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ12

Near Baltimore, MD 21239

Shane M.

Job Details: 05/26/2022

unit still has improper water fitting restriction waterflow. cx already has contractor on site to remove & replace fitting. advised cx to contact us back with any future issues.

We serviced a

KITCHENAID RANGE

Model KICU509XBL00

Near Reisterstown, MD 21136

Keith H.

Job Details: 05/26/2022

replaced module programmed it unit is working

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Reisterstown, MD 21136

Sal R.

Job Details: 05/26/2022

CX omplaint was that the tuni was making a noise during the agitation and spin cycle. I found that the splutch was was backed off causing the noise. I was ablew to use locktight and secured the nut. Unit test good.

We serviced a

MAYTAG WASHER

Model MHW5500FW1

Near Baltimore, MD 21218

Shane M.

Job Details: 05/26/2022

"cx complaint the unit isnt powering on. found 120v at wallout, found 120v to control. unplugged console, consoled powered up but was super glitched. gave cx a quote for the repairs. cx paid in full BY CASH. replaced UI. found error codes F9E1 F3E1 twice. found improper drainline. sdpics. advised cx this gonna cause cycle to shut down because the unit cannot drained all water out the system. cx needs a plumber."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/26/2022

"CX complaint cycle not starting.Ran diag, found no error. The unit filled, the wash motor didn't run. Removed outer door, disconnected motor and confirmed 116Vac suppliede to the motor by the control. Plugged connector back in, the wash motor started. Possible loose connector or debries jamming impeller got flushed away. Unit ran ok trough all test cycle. Ran a normal cycle too and the motor worked fine. Quoted repair for sump replacement just in case. Quoted repair 503.25 with 125 labor for sump/motor assy WPW10671941 replacement. Advised cx that the quote is valid for 30 days. Collected 120; ordrng 1 WPW10671941 (sump/motor assy)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Crofton, MD 21114

Israel R.

Job Details: 05/26/2022

"Customer complaint unit is off. I tested the unit and the oulet has no power. I found the brekaer was flipped. I reseated the breaker. and now the unit is on. I tested all the loads. FAns, damper, compressor, heater, ice maker, valves. nothing popped the breaker. All loads are working fine. Unit needs electrician. The cx is calling the builder to check the electrical. possible a weak breaker."

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Kearneysville, WV 25430

Danny R.

Job Details: 05/26/2022

installed parts checxksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Sparrows Point, MD 21219

Neil H.

Job Details: 05/26/2022

REPLACED THE ICE MAKER AND THE BAIL ARM UNIT CHECKED GOOD.

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