We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HZ10
Near New Cumberland, Pennsylvania 17070
Fred G.
Job Details:
05/27/2022
"cx complaint unit wont heat. inspected unit and tested for heat and found unit is not heating. removed unit from wall and tested the in line fuse first and found it tested good. tested . check the ohm reading on mag and found it tested OL both ways. replaced both the magnetron and diode with preid parts and then i found the transformer and capacitor are also testing out of range. ordering 1 (8206562), 1 (W11334531). please call and schedule cx once parts are in.; ordrng 1 W11334531 (transformer) and 1 8206562 (capactr-mg)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Clinton, Maryland 20735
Shane B.
Job Details:
05/27/2022
"complaint is the unit not dispensing ice again. found bin full, ice chtue is not clogged with ice. i tried dispesing cubes and it worked properly. cx said they just cleared a large clump of ice from the chute. also said sometimes it also only dispenses 1-2 cubes at a time with a long pause between cubes causing it to take a while to fill th cube. confirmed that complaint. called techline, they said it sounds like auger motor is running to fast/to slow at times. advised replacing auger motor and coupler as all other parts have been replaced. 7733754034. i found the ice piled up at the front of the bin. unit is leaning forward. cubes may be piling up and jamming. leveled unit. ordering coupler and motor. schedule when available.; ordrng 1 W11310391 (motor) and 1 WPW10169511 (coupling)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Mechanicsville, Virginia 23116
Joseph D.
Job Details:
05/27/2022
found splutch rubbing on pulley shield. replaced splutch ordering pulley sheild.; ordrng 1 W11409708 (shield)
We serviced a
JENNAIR RANGE
Model JES1750FS1
Near Gordonsville, Virginia 22942
Eric F.
Job Details:
05/27/2022
"Installed control and element, tested unit, unit working as designed. Cx is requesting an e-mail invoice of the work done that he can submit to his insurance. The unit was damaged by a mouse chewing on electrical components and nesting inside of the unit. Please foward information about the origin of damage and the parts and labor paid for the repair. e-mail address is jbfarmer@louisa.net."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMHA9019HZ4
Near Purcellville, Virginia 20132
Ezra M.
Job Details:
05/27/2022
"installed new door, verified operation"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, Virginia 23454
Carl A.
Job Details:
05/27/2022
replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Aberdeen, Maryland 21001
Neil H.
Job Details:
05/27/2022
CX COMPLAINT UNIT RANDOMLY TRIPS BREAKER AGAIN AND UNIT IS PLUGGED INTO A GFCI OUTLET WHICH WHILE UNIT IS RUNNING MAKE THE OUTLET THINK A GROUND FAULT IS HAPPENING EXPLAINED UNIT CAN'T BE PLUGGED INTO GFCI BECAUSE THEY AREN'T COMPATIBLE TOGETHER NOTHING WRONG WITH THEM SEPARATELY BUT TOGETHER IS A ISSUE WITH THE DESIGN OF THESE UNITS WITH ELECTRICAL CONTROLS AND PARTS.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHW01
Near Clear Spring, Maryland 21722
Danny R.
Job Details:
05/27/2022
cx had to resch; schdld next appmnt for 6/3 FRI !
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX335HPS00
Near Mechanicsville, Virginia 23116
Joseph D.
Job Details:
05/27/2022
"unit with dented panel, must replace when possible please.; ordrng 1 W11367891 (stainless panel) and 1 W10909682 (label)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Norfolk, Virginia 23505
Carl A.
Job Details:
05/27/2022
"cx complaint of unit not closeing and locking to start checked unit to find hinges on unit bent causeing the lid not to close correctly ordering parts needed for repairs; ordrng 1 W11551369 (Hinge, Lid (left)) and 1 W11551376 ( Hinge, Lid (right))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
05/27/2022
"cx complaint the ice maker does not dispense ice. the auger in the tray constantly jumps out of . . . checked unit found ice will not dispence , found back of auger bin stripped out completely not allowing yoke to grab and dispence ice , unit will need new ice bin , also ordering yoke and motor and divider just in case .; ordrng 1 W11185686 (ice bin) and 1 WPW10309864 (divider)"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Chesapeake, Virginia 23322
Branden R.
Job Details:
05/27/2022
"cx under impression unit has warrenty , advised cx that unit is no longer under warrenty and service will be 120 not including parts or labor , cx stated she bought a extended warrenty advied cx they will have to contact extended warrenty to be properly dispatched . cx agreed"
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Dendron, Virginia 23839
Chris B.
Job Details:
05/27/2022
cx complaint unit will not wash or go threw cycles inspecetd unit found cold water valved obstructed with well setament replaced valve tested unit working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB8969SDE3
Near Smithsburg, Maryland 21783
Bernard M.
Job Details:
05/27/2022
Cx complaint unit doesn't wash dishes. Entered diag and found error codes F7E1 no heat and F6E4 float switch open and F6E1 no water. Ran test and unit filled but no activation from pump. The pump made buzzing sounds. Accessed control and no voltage at P5-2 to P5-1 connection. Also found no voltage at P4-4 to P4-3 connection for heat. Gave cx quote for control and heater repair and he'll be purchasing new unit. Cx paid 120 service fee
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS09
Near Catonsville, Maryland 21228
Robert L.
Job Details:
05/27/2022
"cx complaint not heating, can hear mag vibrate but not heating, quoted 505 for repair(MAG and DIODE+140 labor), cx declined for now will contact customer care only 2 years old, collected 120 visa"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Boonsboro, Maryland 21713
Bernard M.
Job Details:
05/27/2022
"Cx complaint unit doesn't or heat. Accessed the back of unit and found continuity at all heating components. Accessed the switches and no voltage or continuity at the temp switch, the start switch doesn't press in all the way, and found no continuity at the timer switch. Ordering switches, once parts are in contact cx to reschedule; ordrng 1 WPW10117655 (start switch) and 1 W11050715 (temp switch) and 1 WPW10185982 (timer)"
We serviced a
MAYTAG WASHER
Model MHW5630HC0
Near Thurmont, Maryland 21788
Bernard M.
Job Details:
05/27/2022
"Cx complaint unit leaks. When arrived found water stains running down from the right side of dispenser housing. Inspected bellow and it was good. Replaced dispenser in accordance to service pointer #11481731, ran auto test cycle and found no leaks when adding water to unit. Unit completed cycle without issues and checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Edgewood, Maryland 21040
Neil H.
Job Details:
05/27/2022
CX HAS EXT WARRANTY CALL SEND OVER OOW CX WILL CALL TO HAVE CALL RECREATED.
We serviced a
MAYTAG WASHER
Model MHW5630HW3
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
05/27/2022
"cx complaint not spinning out on heavy duty and f5e2, found lower screw of latch loose, resecured latch and tested lcok several times, ran diagnostics, found heavy duty setting spin was turned to OFF and reset that way, reset console and all cycle settings, tested all ops ok....strong language barrier"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0JS1
Near Stephens City, Virginia 22655
Ezra M.
Job Details:
05/27/2022
"installed new wire harness, verified unit working properly, liner issue is a spill, not something that needs paint."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lewisberry, Pennsylvania 17339
Drew B.
Job Details:
05/27/2022
replaced icemaker harvested and filled no leaks checks good
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near Pasadena, Maryland 21122
Kevin P.
Job Details:
05/27/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint keypad is defective, arrived and found cx's complaint is just the plastic film that comes on the control for shipping. removed film and unit is good, job complete."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Seaford, Virginia 23696
Lucas R.
Job Details:
05/27/2022
"replaced latch, stator and lower harness calibrated tested unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Newport News, Virginia 23602
Lucas R.
Job Details:
05/27/2022
"unpon arrivale found fc door switch remaining closed replaced switch from van stock tested unit working as designed, do not need a switch back; used 1 12002646 (door switch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Fort Washington, Maryland 20744
Shane B.
Job Details:
05/27/2022
complaint is poor cooling in fridge seciton and the ice bin not coming out. unit is set to recomeneded temps. prob shows 47 in fridge. evap has ice build up on it. freezer temp is correct. ice bin is stuck i place. i dispensed cubed and crushed ice several times and was then able to remove the bin. found no forst/ice build up under bin. not sure why it got stuck in place. i melted all ice and replaced control and evap cover per service pointer W11329116C. service pointer has S code S27311 covering parts and labor. cx paid service call. unit is working as designed.
We serviced a
MAYTAG REFRIGERATOR
Model MFT2672AEM11
Near Upper Marlboro, Maryland 20774
Shane B.
Job Details:
05/27/2022
"complaint is the unit not making any ice and the door falling off the fascia. confirmed complaints, bin is empty. door to fascia is in the bin. door is badly warpped and no longer fits. no idea how that happend, it was fine on the last visit. checked for IM error codes, unit now shows E2 lost home position. found nothing jamming IM. tried running harvest but it did not move at all. unit will need new IM. called techline they had me check DC voltage at IM. its good. said replace IM. 7733757298. replaced fascia. ordering IM. cx paid for parts. service call, labor paid within 30days.; ordrng 1 WPW10764668 (ice maker)"
We serviced a
WHIRLPOOL DRYER
Model WGD4815EW
Near Baltimore, Maryland 21225
Shane M.
Job Details:
05/27/2022
cx complaint the unit isnt drying proper. found airflow issue with ventline. lines need to be replaced for proper airflow.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Westminster, Maryland 21157
Brian R.
Job Details:
05/27/2022
replaced parts and checked unit. ice maker filled and arm dropped. advised cx to gice a few cycles and see how unit does now. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Chester, Virginia 23836
Chris B.
Job Details:
05/27/2022
cx complaint doors on unit will not aligh with other door or unit inspected unit confirmed cx comp found rc door holes where hinge goes in to be much larger than bracket causing rc door to sag unit needs rc ss door W11255366 ship to cx; ordrng 1 W11255366 (ss rc door)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Westminster, Maryland 21157
Brian R.
Job Details:
05/27/2022
came out to replace sump and wrong sump in box. round sump sent. picture taken as well. bother stickers as well as pascking slip say the right pump but wrong one in box. will reorder part and office will schedule.; ordrng 1 W11460945 (Sump)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Columbia, Pennsylvania 17512
Justin L.
Job Details:
05/27/2022
as per previous visit was able to access unit and replace parts. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ2
Near Laytonsville, Maryland 20882
Justin S.
Job Details:
05/27/2022
cx says they turned the air frier on and after testing it the cooktop looks like it has chips in the glass. can see and feel the parts the cx is talking about. used a razor and all the spots come off. the cooktop is not damaged. showed the cx how to clean the unit on page 4 of the owners manual. th eunit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Bowie, Maryland 20721
Shane B.
Job Details:
05/27/2022
"cx complaint is the door open light being on and ice not dispensing. confirmed complaint. when i arrived all doors were closed but light was on. found fridge door is deformed causing it to make poor contact with door switch. with switch taped shut light goes out, ice dispensor works properly. unit will need a new door. ordering part. cx will call when its delivered.; ordrng 1 W11435353 (fridge door)"
We serviced a
MAYTAG FREEZER
Model MFI2569YEB0
Near Bowie, Maryland 20721
Shane B.
Job Details:
05/27/2022
"installed ordered part and programmed board. unit began cooling, display is working. unit is working as designed. cx paid 110 for labor."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHV0
Near Mountville, Pennsylvania 17554
Justin L.
Job Details:
05/27/2022
as per previous was able to access unit and replace parts. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Pasadena, Maryland 21122
Kevin P.
Job Details:
05/27/2022
"installed new frzr door and tested unit, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Lewisberry, Pennsylvania 17339
Drew B.
Job Details:
05/27/2022
cx complaint that unit is intermttinglly.. and at time of arrival found found dispencer to be functional and they said the icemaker doesnt work... but when checked wires as well and tested 45 and 44 and 47 all check good per previous techline issue and report to replace ui and did so and unit is functional..
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
05/27/2022
"installed updated heater per TSP and S-17304, ran diagnstics, tested all ops ok, unit not in all the way due to cabinets ok'd by cx"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104EBL0
Near Ellicott City, Maryland 21042
Robert L.
Job Details:
05/27/2022
"cx complaint not washing , found f7e1, f4e3, found no sump movement, quoted 499 for repair, cx to way options over weekend, collected 120 ch#7784; ordrng 1 WPW10605057 (pump and motor assy)"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Annapolis, Maryland 21409
Shawn D.
Job Details:
05/27/2022
cx complaint unit is no longer working power went out in development then it would flicker on and off and now oven doesnt work. inspected unit and confimred unit not working all buttons work but display wont work and is showing a error but cant see it since display is bad. cycled power and unit started working till the error returned. ifomred cx she needs a control that is not made anymore. she understamds. collected for service fee
We serviced a
WHIRLPOOL DRYER
Model MGD6230HW
Near Bowie, Maryland 20715
Mitchell H.
Job Details:
05/27/2022
cx complaint some things dont dry all the way and it shuts off on her. inspected unit and no errors and unit seemed to be working good to me. ran sensor feedback test and found all sensors working. informed cx she may need to put a little more clothes in so it can register the moisture better. also showed her how to use timed dry as well. job completed. unit working as desinged.
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Harrisburg, Pennsylvania 17111
Fred G.
Job Details:
05/27/2022
i was able to access unit and replaced its tub assy. tested unit and now unit checks good. no leaks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM03
Near Hummelstown, Pennsylvania 17036
Fred G.
Job Details:
05/27/2022
"cx complaint unit isnt making ice and lights are not working. inspected unit and entered it into diag and did test 56 got error code E5. ran test 57 and found unit to harvested ice into ice bin. ran test 45 and unit did dispense water to ice maker. ran test 36 and fan came on. ran test 37 passed. test both the thermistor in the ice box and in the ice maker, p8-1p8-2, 4.79 khoms, p7-1p7-2, 5.81kohm. called TL (SR7733756454) ice maker fan was not on till i unplugged unit to test the thermistors. as soon as i plugged unit back in unit started running 3 mins in and fan turned itself off. tested voltage to fan and found 14.5vdc. unit needs ice maker fan, and 1 led module. qouted 547.19 to cx and she paid in full. installed led module (W1130208) lights all work. ordering 1 (W10846539). ; ordrng 1 W10846539 (evaporator fan blade)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Frederick, Maryland 21702
Brian R.
Job Details:
05/27/2022
cx complaint is unit is not cleaning like it did befor.e. says food and things are still on things and heat comes and goes. things dont dray well. unit does have plastic liner. tested and ran unit. unit fills and drains and sump comes on but only lower arm turns. also no heat. was able to turn on and check through test. unit will need parts. unit is O-o-W. went over everything with cx. cx not pleased with bill and being more then what unit is worth and having to pay this on a less then 2 year old unit he said and when he got unit he was told this was the best. cx will pay service and will call whirlpool for help with unit.; ordrng 1 W11084121 (Turbidity Sensor 47.14) and 1 W11025157 (Sump and Motor 257.49)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Pasadena, Maryland 21122
Kevin P.
Job Details:
05/27/2022
installed motor and capacitor then verified motor operation in component activation. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS5
Near Catonsville, Maryland 21228
Robert L.
Job Details:
05/27/2022
"cx complaint not draining, cx replaced pump didnt work, found only 40v going to pump , 33 ohms for pump, harness had caoninuity, 40v off control, shorted control, ordering control, part CBE, collected 230 ch#479 cx paid in full; ordrng 1 W11368631 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Westminster, Maryland 21158
Bernard M.
Job Details:
05/27/2022
When arrived the icemaker in unit is working as designed. Cx complaint about the drawer holder and drawer being cracked. When items are in drawer it weighs down and difficult to push in and out. Cx is contacting WP to get authorization to replace the parts.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Lancaster, Pennsylvania 17602
Justin L.
Job Details:
05/27/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Annapolis, Maryland 21401
Shawn D.
Job Details:
05/27/2022
took unit apart and found instalation rubbing on the two right burners snapped pic harness looks good. replaced left element due to smelling and fixed instalation then tested for 15 minutes and no burning smell cx said the smell would be in minutes. unit is good
We serviced a
WHIRLPOOL OVEN
Model WOD51EC0HS02
Near Brandywine, Maryland 20613
Robert A.
Job Details:
05/27/2022
Cx complaint that the unit is changing the set temp randomly by itself while cooking. I inspected the unit to confirm the complaint. I found no error codes and tested the unit for the cx. I preheat it to 350 degrees and it reached the set temp. The cx has video of the unit randomly increasing the set temp by itself. The unit will need a new control board and UI console. I'm ordering the part for the return visit.; ordrng 1 W11261167 (control board) and 1 W11261169 (control board) and 1 W11297709 (UI console)
We serviced a
MAYTAG WASHER
Model MVWB835DW5
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
05/27/2022
"Installed lid, tested unit, unit working as designed."
We serviced a
KITCHENAID RANGE
Model KSGG700ESS3
Near Pasadena, Maryland 21122
Kevin P.
Job Details:
05/27/2022
"cx complaint unit cooktop burners not going low enough and front left burner wont go high enough, adjusted 4 burners and the front left i found had the main orifice incorrect which i changed and unit tests good. job complete."
We serviced a
JENN-AIR RANGE
Model JED8430BDB
Near Gambrills, Maryland 21054
Shawn D.
Job Details:
05/27/2022
cx complaint front right burner inner circle not working outer works. inspected unit top is cracked removed top element looks good so put a new switch on and same issue so put old switch back in and then found on element broken part where it goes nside to make sontact. gve cx quote for element and agreed and will owe 110 for labor on return; ordrng 1 W10823703 (element 186.56)
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Williamsburg, Virginia 23188
Gill G.
Job Details:
05/27/2022
verified cx complaint of unit not heating up. found failed thermal cutoff switch. replaced TCO. tested. unit is working as designed. old part is in bin for return as per note.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Frederick, Maryland 21702
Brian R.
Job Details:
05/27/2022
cx complaint is unit never seem to dry and things are soaked. no codes found in unit. element is white. tested and ran unit. cx had breaker off for awhile trying to reset unit. unit does have het but fsn is not running. will order parts needed and as soon as parts are in office will schedule.; ordrng 1 W11416460 (Vent Fan) and 1 W11611303 (Harness)
We serviced a
WHIRLPOOL DRYER
Model MEDC465HW0
Near Fort Meade, Maryland 20755
Alexander D.
Job Details:
05/27/2022
cx complaint unit not drying well. inspected unit and it is heating good. checked vent outlet and found barely any airflow coming out. loooks like theres a bird nest in it. advised cx to get vent cleaned and call back if issues persist. unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Frederick, Maryland 21702
Brian R.
Job Details:
05/27/2022
replaced parts ordered. advised cx to give a few days and keep a eye on ice to see if plastic come back or not. job complete.
We serviced a
AMANA RANGE
Model AER6303MFS3
Near Lusby, Maryland 20657
Robert A.
Job Details:
05/27/2022
"Cx complaint that the unit is cooking way past the set temp. I inspected the unit to confirm the complaint. I accidentally cleared code before seeing it. I preheat the oven in bake to 350 and it went up to 460. I check the terminal block and harness. I found the broil element end bent towards the chassis, and the broil connector was making contact with the chassis. There is thermal damage to the sensor and broil wire harness. When the unit is baking the broil element stays on the entire time. The unit will need a new harness, temp sensor and control board just in case to resolve the issue. I'm ordering the parts for the return.; ordrng 1 W11544350 (main harness) and 1 W11536794 (control board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Harrisburg, Pennsylvania 17111
Fred G.
Job Details:
05/27/2022
"cx complaint unit is freezing food in RC. unit has been worked on since it was new and was never fixed. test 1=01, test 2=01, test 3 both fans came on and the baffle motor opened. removed light to access the RC thermister and found it has been replaced and had loose connections. tested sensor and it tested good. fixed connections and now unit checks good."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Gaithersburg, Maryland 20882
Justin S.
Job Details:
05/27/2022
cx has a dent in the back of the tub but doesnt want to replace it since its not leaking. replaced element per Technical Service Pointer #: W11540964. the unit is not leaking when reinstalled
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Rainier, Maryland 20712
Samuel R.
Job Details:
05/27/2022
cx was under the impression it was in warranty.advised cx its not.cx will call whirlpool
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Washington, District of Columbia 20018
Samuel R.
Job Details:
05/27/2022
replaced kit ordered.unit now working properly
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near North East, Maryland 21901
Alexander W.
Job Details:
05/27/2022
talked to megan in office needs lid lock; saved tckt
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
05/27/2022
cx complaint unit wont wash dishes. water comes in but wont spray. inspected unit and entered it into diag and found error codes f4e3. found the control is sending 116.5vac to motor and the motor ohmed at 7.6ohms. it wont turn on. replaced sump and motor with preid part and tested unit and found pump will activate. but wont pump water. part is defective. ordering 1 (W11025157). scheduled cx for 6/3/22.; ordrng 1 W11025157 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI7FVCXWB00
Near La Plata, Maryland 20646
Robert A.
Job Details:
05/27/2022
"Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I ran multiple test in diagnostic mode: FC thermistor (1), evap fan (3), Ice door motor (11), IM harvest and fill (18), IM level sensor (19), Ice bin thermistor(20) and ice box fan (23). All test passed and worked fine, I removed the housing and seen ice around the mold. The unit has been overflowing freezing the ice around the mold. I removed the tube at the valve and it was not leaking nor was any air leaking causing condensation. I removed the ice and tested the unit, the unit is working as designed. I collected the service call fee by check."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Sinking Spring, Pennsylvania 19608
Justin L.
Job Details:
05/27/2022
cx complaint unit making noise. was able to access unit and after verifying model and serial and proof of purchase entered diagnostic and found no saved codes. ran unit through diagnostic cycle and found that the motor pumps but it making a loud grinding and buzzing noise. will need assembly for repair. once in office will need to contact cx and set return; ordrng 1 W11416363 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF707ESS01
Near Rockville, Maryland 20852
Roberto I.
Job Details:
05/27/2022
"CX complaint Rc too warm.Inspected unit, found Rc evap not defrosting again. This seems to be a recurring issue, we already have repaired the Rc evap defrost. Unit needs main control and evaporator fan with harness W11033168; ordrng 1 W10843055 (main control)"
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Wheaton-Glenmont, Maryland 20902
Roberto I.
Job Details:
05/27/2022
"Cx complaint wet clothes at the end of the cycle.Ran test mode, found F8E1 error. Tested hot and cold valves, they worked ok. Ran a drain and spin cycle, the unit worked as designed, the basket spinned to max speed and the drain pump worked properly. Ran a calibration cycle just in case. Found the end of the drain hose left inside a jenitorial sink at the floor level. Called tech line, spoke to Drew ( sr # 7733760147), he told me that the drain holse at the floor level inside the sink can cause the water to siphons and effect the drain operation. Advised building maintanance about the issue and provided them information about drain hose installation requirement."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Hyattsville, Maryland 20782
Samuel R.
Job Details:
05/27/2022
cx complaint unit wont open.inspected unit and found interlock switches had gone bad.unit will need a new interlock switch W11449274 1 tribles; ordrng 1 W11449274 (inteerlock switch)
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ0
Near Lancaster, Pennsylvania 17601
Justin L.
Job Details:
05/27/2022
as per previous visit was able to access unit and replace harness. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL HOOD
Model WVW51UC0FS3
Near North East, Maryland 21901
Alexander W.
Job Details:
05/27/2022
"CX stated unit not doing anything at all. tested inspected and verified cx complaint found controller defective not allowing unit to turn lights on or activate blower. installed new control from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS
Near University Park, Maryland 20782
Samuel R.
Job Details:
05/27/2022
cx complaint unit washijg dishes.inspected unit and found sump not to spin.also found element to have the coper bushimngs.replaced parts.tested unit and now unit wont wash.unit will need main control W11410061 0 tribles 10 whirlpool wisebale; ordrng 1 W11410061 (control)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Newport News, Virginia 23601
Jason T.
Job Details:
05/27/2022
"Installed drive motor, ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL OVEN
Model WOC54EC0HS04
Near Hampton, Virginia 23669
Carl A.
Job Details:
05/27/2022
"cx complaint of unit not lighting in micowave found the ui board is also the board not keeping time, the buble in unit is blowen ordering parts needed for repairs as they will be needed for repairs; ordrng 1 w10886919 (lamp) and 1 wpw10490593 (holder lamp) and 1 w11238401 (transformer) and 1 W11297728 (ui)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Mount Airy, Maryland 21771
Justin S.
Job Details:
05/27/2022
cx says the unit is making ice but is not dispensing the ice. the cx says they have been adding bagged ice to the bin. the bin is all stuck together ice but some is loose. the cx activated the ice dispenser and the auger motor was quiet at first then started dispensing ice. every test after that the auger started right up and dispensed ice. cannot get the unit to duplicate the fault
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Upper Marlboro, Maryland 20774
Shane B.
Job Details:
05/27/2022
complaint is a vibration noise. confiemd complaint. noise starts as soon as drum turns. sounds like lint on blower wheel. inspected and found a lot of lint built up. lint screen is clear meter shows poor air flow. removed lint from blower wheel. unit runs quietly. informed cx to have vents cleaned. unit workign as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC465HW
Near Mechanicsburg, Pennsylvania 17050
Andrew S.
Job Details:
05/27/2022
Cx was under the impression that they had an extenced warranty. Cx attempted to find paperwork and was unable to. cx then canceled. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Waldorf, Maryland 20602
Robert A.
Job Details:
05/27/2022
Cx complaint that the unit is leaving water in the tub. I inspected the unit and confirmed the complaint. I found the water being left in the tub is fresh water. The water valve is leaking. I called WP techline to document the issue. They agreed with the water valve replacement. I'm ordering the part for the return visit.sr7733759963; ordrng 1 W11175771 (water valve) and 1 WPW10195536 (inlet valve)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Annapolis, Maryland 21403
Mitchell H.
Job Details:
05/27/2022
cx complaint there is a noise when opening door. inspected unit and found the metal wire that goes between hinges was not on correctly and was allowing the harness and the vent fan tube to hang freely. repositioned the metal wire and unit stopped making noise. opened and closed the door hundreds of times and no noise. job completed. cx will call back if noise comes back.
We serviced a
AMANA DISHWASHER
Model ADB1400AGW3
Near Annapolis, Maryland 21403
Mitchell H.
Job Details:
05/27/2022
cx complaint unit is not washing. will fill and drain but wiill not wash dishes. inspected unit and confirmed. unit had f4e3 for wash motor not running. confirmed complaint. ordering sump and motor for return visit. will bring back control as well.; ordrng 1 W10888591 (sump and motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Edgewater, Maryland 21037
Mitchell H.
Job Details:
05/27/2022
cx complaint unit is not working. inspected unit and found the console was seperating causing unit to not be able to touch the buttons ocrrectly. unit will need new console user interface and possible control. please reschedule when part arrives.; ordrng 1 W11460908 (console cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Waldorf, Maryland 20601
Robert A.
Job Details:
05/27/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Chesapeake City, Maryland 21915
Alexander W.
Job Details:
05/27/2022
"CX stated fuzzy screen inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Manheim, Pennsylvania 17545
Justin L.
Job Details:
05/27/2022
cx complaint of unit making noise during cycle. was able to access unit and found no saved codes in diagnostic. ran diagnostic cycle and found loud noise during spin and was ramping up drastically. inspecetd under unit and found that the gearcase had an internal failure along with the splutch was broken and grinding leaving dust everywhere and shredding the belt. ordering the necessary parts for repair along with a 2 call count and setting return for Wed 6/1/22; ordrng 1 WPW10006384 (belt) and 1 W11283592 (motor)
We serviced a
JENNAIR RANGE
Model JES8850BAS
Near North Bethesda, Maryland 20852
Roberto I.
Job Details:
05/27/2022
"CX complaint broken glasstop, oven not working.Confirmed glasstop broken on LF corner. Noticied of unresponsive control panel. Removed console and checked connections but no one key worked. Quoted repair 1028.57 with 155 labor for glasstop WPW10205056 and control panel WPW10206079 replacement. The tenant needs to show the quote to the landlord. Collected 120 from the tenant.; ordrng 1 WPW10205056 (glasstop) and 1 WPW10206079 (control panel)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF505ESS01
Near Middletown, Delaware 19709
Alexander W.
Job Details:
05/27/2022
resched with TF for 5/31 8-10 i do not have gauges to check pressures.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW0
Near Richmond, Virginia 23235
Joseph D.
Job Details:
05/27/2022
"replaced suspension, calibrated, unit no longer leaking. woring properly."
We serviced a
KITCHENAID OVEN
Model KOSE500ESS02
Near Edgewater, Maryland 21037
Mitchell H.
Job Details:
05/27/2022
cx complaint unit not working. inspected unit and confirmed. installed all parts SD ordered and tested. unit is now good to go. job completed. cx paid labor.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Williamsburg, Virginia 23185
Gill G.
Job Details:
05/27/2022
called techline and spoke with Adrian 7733758743 measured cold and hot water pressure at 68 psi. advised that to check unit to ensure it is level. raised front end and left side until unit was level. tested multiple times for leaks. tested with softner. unit did not leak during testing.
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW2
Near Yorktown, Virginia 23692
Lucas R.
Job Details:
05/27/2022
cx complaiont unit leaking checked unit no error codes filled on bulky cycle wihile filling unable to duplicate any leak also noticed pulley almost touching floor called tech line spoke with travis advised to replace suspension also raised leveling feet all the way up sr7733758311 reschdualed for thursday cx requests PM appointment; ordrng 1 W11217817 (suspension)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SFZ4
Near Emmitsburg, Maryland 21727
Bernard M.
Job Details:
05/27/2022
"Cx complaint unit doesn't power on. Inspected at juction box and found everything good. Removed door panel and accessed the control and found it experienced a short at the UI connection. Ordering console ans control, once approved contact cx to reschedule; ordrng 1 W10910626 (panel)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Alexandria, Virginia 22301
David J.
Job Details:
05/27/2022
"Cx complaint unit not working ,dispenser gasket hanging out. Inspecting unit found that motor does not kick on. Fills with water and thats it. Will be ordering a sump assembly. Also found heating element is bent and hits spray arm. As well as found dispenser does have inner gasket hanging out of it. Ordering all parts and will replace next visit. ; ordrng 1 W10861526 (Sump assem) and 1 W10861000 (Dispenser) and 1 W10703867 (Heating element)"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN602ESS01
Near Winterville, North Carolina 28590
Ronnie B.
Job Details:
05/27/2022
"removed and replaced all 12 leds in unit, verified lighting operation, unit is working as designed."
We serviced a
WHIRLPOOL FREEZER
Model WRF555SDFZ05
Near Alexandria, Virginia 22315
Lloyd B.
Job Details:
05/27/2022
Cx complained the unit had frost. Inspected the unit and found that there is a gap on the upper right corner of the freezer door allowing warm air to enter. The door does not seem alighned with the cabinet and other doors. Unit needs new door; ordrng 1 LW10422791 (freezer door)
We serviced a
AMANA RANGE
Model AGR4433XDB1
Near Wilmington, Delaware 19806
Taylor F.
Job Details:
05/26/2022
Contacted cx on arrival when there was no answer at the door. Cx was not going to be able to make it to the appt today and said he will contact the office to reschedule. No services rendered. job complete
We serviced a
MAYTAG REFRIGERATOR
Model MRT311FFFH01
Near Falls Church, Virginia 22041
Christian C.
Job Details:
05/26/2022
Cx complaint unit is not cooling enough in FC section. Inspected unit found frost around entrance to FC. Bottom left side of gasket is not sealing properly. Used heat gun to try to mold into place but still not sealing enough. Ordering FC gasket.; ordrng 1 W10741118 (FC gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Hockessin, Delaware 19707
Taylor F.
Job Details:
05/26/2022
Installed water line coupler fitting and tested unit. unit is working as designed. also verified that unit is not leaking after coupler was installed. job complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Newark, Delaware 19711
Taylor F.
Job Details:
05/26/2022
"Cx complaint is unit not spinning out, clothes still wet. inspected and verified complaint. after talking to cx found that loads are being mixed and causing the washer to go off balance. informed cx on correct loading of unit and also correct levels of detergent to use. unit is working as designed. job complete."
We serviced a
WHIRLPOOL DRYER
Model NED4655EW
Near Newark, Delaware 19711
Taylor F.
Job Details:
05/26/2022
"Cx complaint is unit not drying. inspected and verified complaint. found that dryer was getting hot, tested with air flow tester. unit failed air flow test. removed vent and retested and unit passed. advised cx on having vents cleared of blockages. unit is working as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Newark, Delaware 19702
Taylor F.
Job Details:
05/26/2022
Cx thought unit was under warranty and did not want to go through with repair. no services rendered. job complete