We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS311SDHM08
Near Richmond, Virginia 23229
Eric F.
Job Details:
05/27/2022
Confirmed cx complaint unit dripping from dispenser area. Found ice blockage in chute melting and dripping though ice chute into door drip tray. Showed CX clumped/small pieces of ice and advised her to dump bin every two weeks to stop ice from shrinking/clumping.
We serviced a
WHIRLPOOL RANGE
Model WFG505M0BS3
Near Baltimore, Maryland 21212
Keith H.
Job Details:
05/27/2022
cx complaint is gasket falling off inspected unit and found gasket torn at bottom i repalced gasket unit is working
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Frankford, Delaware 19945
Frederick R.
Job Details:
05/27/2022
CX complaint is WM not working. Inspected/tested and could not verify complaint. Unit is working properly in all stages. No error codes. CX had priorly washed a comforter and unit went off balance and shut itself down and did not drain. CX alsodid not understand you have to hold the start button down for 3 secs for unit to start. Ran a quick cycle and everything is working goord. Job is complete
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near ,
Frederick R.
Job Details:
05/27/2022
"CX complaint is MW light underneath isnt working. Inspected/tested and verified complaint. Unit had no bulb in it. Replaced bulb for VS. Light still did not come on. Ordering control. Returning with socket. Cannot reschedule due to part availability; ordrng 1 W11342846 (control) and 1 8206232A (lamp 40 watt), used 1 8206232A (lamp) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDFE104KPS0
Near Eldersburg, Maryland 21784
Robert L.
Job Details:
05/27/2022
"inspected new part found corner damaged, reordering front panel stainless, spoke to cx for reschedule; ordrng 1 w11461688 (front panel stainless)"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Clarksburg, Maryland 20871
Julian H.
Job Details:
05/27/2022
CX complaint about unit not broiling well taking a long time to broil CX needs to broil on bottom compartment states she does checked temperature and found when unit was already preheat and ready only registering 260* when it was set to 525* connections are properly made getting 120vac issue with control and temp sensor ordering ignitor just in case; ordrng 1 W11176454 (igntr-oven) and 1 WPW10181986 (sensor) and 1 W11126814 (cntrl-elec)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Rocky Mount, North Carolina 27804
Ronnie B.
Job Details:
05/27/2022
cx complaint of unit not powering on. checked unit and no response from ui. checked outlet and found absolutely no power comming from outlet. had cx reset breaker and still nothing. advised cx to get electrician and call back if needed after voltage correction.
We serviced a
WHIRLPOOL OVEN
Model WEE745H0FS2
Near Fredericksburg, Virginia 22406
Thomas B.
Job Details:
05/27/2022
Cx complaint unit is not working properly inspected unit removed and replaced the terminal block and the wire adaptors tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Fredericksburg, Virginia 22406
Thomas B.
Job Details:
05/27/2022
Cx complaint unit is not working properly inspected unit found microwave does nothing no countdown or anything oven is working normally after cx recieved over the air wifi update ordering controls and ui ; ordrng 1 W11297728 (console) and 1 W11325603 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Millville, Delaware 19970
Frederick R.
Job Details:
05/27/2022
"CX complaint is fridge making loud noises. Checked temps upon arrival and FC was 3degF and the RC was 43degF. Unit was working properly. Isolated noises to evap fan motor and Condenser fan. Diffuser still not working properly. Forgot to order last visit. Ordering evap fan with motor, condenser fan with motor and diffuser. Cannot reschedule due to part availability. Contact cx to reschedule; ordrng 1 W11164593 (diffuser) and 1 WP2315549 (evap fan motor) and 1 W11127829 (condenser fan motor) and 1 WP2169142 (evaporator fan blade) and 1 W11458267 (condenser fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Lewes, Delaware 19958
Frederick R.
Job Details:
05/27/2022
"Installed compressor, coupler and control. Unit is still not working properly. Need to call WPTL on tuesday. Please send shop job; saved tckt"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Richmond, Virginia 23220
Joseph D.
Job Details:
05/27/2022
"replaced failed heater, no damage noted, unit no longer leaking."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fort Washington, Maryland 20744
Robert A.
Job Details:
05/27/2022
Cx canceled the appt at the door. She said the water leak is from the water valve at the wall not the unit. I did not diagnose the unit.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Wilmington, Delaware 19801
Taylor F.
Job Details:
05/27/2022
Cx complaint is unit not working. tested and verified unit. upon inspection found that control was not seated fully. re seated control and tested unit. unit is working as designed. job complete.
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKW0
Near Baltimore, Maryland 21239
Keith H.
Job Details:
05/27/2022
replaced heater per service bullentin
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
05/27/2022
"Cx complaint noise during agitation and vibration during spin.Ran test mode, found F0E5 error. suspension ok. The unit was not leveled and was rocking. Leveled legs and ran agitation, noticied of slider and rotor making noise, also the gearcase shaft has a play and moves up and down. Ordering rotor W11260238. Pre id gearcase and slider to be installed on return. Called office and scheduled return for 6/1/22 with **2 COUNTS** per gearcase replacement.; ordrng 1 W11260238 (rotor) and 1 2 counts"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Troy, Virginia 22974
Kyle A.
Job Details:
05/27/2022
Updated heater as per service notice
We serviced a
WHIRLPOOL WASHER
Model MVWB980BW
Near Falls Church, Virginia 22042
Jason A.
Job Details:
05/27/2022
CX complaint WASHER noisey / doesnt complete cycles / UL error. Quote for tub job. CX declined > JJ; ordrng 1 W10549509 (INNER BASKET/DRUM)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Ashburn, Virginia 20147
Ezra M.
Job Details:
05/27/2022
"microwave light not working, frequent close door message when trying to start microwave. found door hinges failing, not holding door tight to cabinet and switches. unit will need both hinges, arm, lamp and holder.; ordrng 2 W10874474 (hinge-door)s and 1 WPW10128850 (arm) and 1 rivetgun (rivetgun)"
We serviced a
MAYTAG WASHER
Model MVWB765FW2
Near Perry Hall, Maryland 21128
Shane M.
Job Details:
05/27/2022
cx complaint of a squeaking noise at high spin mode found error code F2E1 only. can confirmed noise coming gearcase. gave cx a quote for the repairs cx paid svc by check 1106
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Alexandria, Virginia 22314
David J.
Job Details:
05/27/2022
Cx complaint unit leaking water. Inspected unit underneath and found no standing or old water stains. Removed the top to check all water connections and everything looked good. Ran test cycle and checked after and found no water. Cx stated it doesnt happen right away. Let Cx know to use the unit and as soon as they see water to document it and call us back. Cx paid 120.00 for service call.
We serviced a
WHIRLPOOL ICE MAKER
Model KSF26C4XYY03
Near Centreville, Virginia 20120
Richard B.
Job Details:
05/27/2022
"CX complant. No ice, Ispected unit and found no ice inbin, Checked wire harness in door and wires are severed causing no ice to be produced , Door no longer available , Collected 120 service call , Job completed , RB"
We serviced a
WHIRLPOOL RANGE
Model KGSS907SSS03
Near Falls Church, Virginia 22042
Jason A.
Job Details:
05/27/2022
CX complaint RANGE was in self clean & console display went out & door locked. Found thermal fuse open. Used a jumper to test control & display is working & test oven heats & all cooktop burners work. Picked up from Tribles - Replaced part. Test all range functions work. Fan is working. Called safety 7733696150 > JJ; ordrng 1 WP9759242 (Themal fuse 74.80 JJ/VS)
We serviced a
MAYTAG WASHER
Model MHW8630HW4
Near Parkville, Maryland 21234
Keith H.
Job Details:
05/27/2022
cx complaint is unit not spining and drianinig. inspected unit and put into diagnsotics found f5e2 for lock error. ran test it went through fine. i explained all cycles and how to use machine
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS03
Near Fairfax Station, Virginia 22039
Lloyd B.
Job Details:
05/27/2022
Cx complained of hANDLE ISSUES. Went to installl the handle but it does not fit the door befcause the holes in the door are drilled wrong. Unit needs new door; ordrng 1 W11436967 (door)
We serviced a
WHIRLPOOL FREEZER
Model WRX735SDHZ03
Near Chesterfield, Virginia 23832
Chris B.
Job Details:
05/27/2022
replaced fc gasket heated and seated unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Wyoming, Delaware 19934
Jonathon C.
Job Details:
05/27/2022
"cx complaint, unit not washing. tested, inspected, verified complaint. found cold water valve defective not allowing unit to fill fast enough to trigger the cycle to start. replaced water valve. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Milton, Delaware 19968
Jonathon C.
Job Details:
05/27/2022
"cx complaint, visibly damaged parts. when ordering parts on first visit, the last two digits of the model number were reversed by mistake causing the parts to be incorrect. ordering correct parts.; ordrng 1 w11235458 (trim) and 1 w11235457 (trim)"
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near Bethesda, Maryland 20814
Roberto I.
Job Details:
05/27/2022
"Replaced all the parts, unit tested ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Providence Forge, Virginia 23140
Gill G.
Job Details:
05/27/2022
verified cx complaint of unit right side door gasket seperating. replaced door gasket. heated to shape. tested. tightened door handles. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Falls Church, Virginia 22046
Jason A.
Job Details:
05/27/2022
CX complaint DW leak. Install ALL 4 nuts. Ran test wash. NO LEAKS. Pushed unit back & squared up to cabinet > JJ
We serviced a
WHIRLPOOL OVEN
Model WFG320M0BW2
Near Arlington, Virginia 22201
Emmanuel R.
Job Details:
05/27/2022
"Cs oven doesnt work, i found the ignitor is glowing but the oven doesnt get gas, gas valve is getting 120v but not functioning, needs gas valve,wp98014893.customer denied repairs but will call back if she changes her mind.collected for svc call."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Columbia, Maryland 21044
Alexander D.
Job Details:
05/27/2022
cx complaint unit making intermittent squeaking noise during spin. ran test cycle and high speed spin in component activation. only heard faint squeak once as spin was slowing down. cx said its usually louder and can hear it over tv in other room. no errors stored. only thing i can find wrong with unit is found a lot of play in gearcase when pushing on pulley. ordering gearcase and marking preid belt and splutch as will use on return. call cx to schedule return visit once we have eta on part.; ordrng 1 W11423758 (gearcase)
We serviced a
KITCHENAID DISHWASHER
Model KDTE704DSS0
Near Dunn Loring, Virginia 22027
Jason A.
Job Details:
05/27/2022
CX complaint DW leaks. Found lower rack rails are separating & another leak is coming from lower left corner of unit since last visit. Middle rails already replaced. See SDpics.Ran test wash. Inspect inner door & foam liner is wet. NO LEAKS below unit except from lower left corner of door > JJ; ordrng 1 W10822165 (track Lower L) and 1 W10822166 (track Lower R) and 1 WPW10469574 (vent asm 5) and 1 WPW10195032 (deflector 5) and 1 WPW10497235 (seal inner door 4)
We serviced a
WHIRLPOOL REFRIGERATOR
Model n/a
Near Alexandria, Virginia 22311
David J.
Job Details:
05/27/2022
Cx complaint unit not making ice. Found unit was very old and Model and serial number was no where to be found. But the complaint was actually false and everything is fine. Explained to Cx units need both numbers on us to work on them.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017FS
Near Suffolk, Virginia 23435
Jason T.
Job Details:
05/27/2022
"Arrived on site, per cx request to cancel the service call."
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Lorton, Virginia 22079
Lloyd B.
Job Details:
05/27/2022
Cx complained the unit would spark while lit before not sparking at all. Inspected the unit and found the neutral wire backing out of the connection under the cooktop. Removed connection and fixed the pin so it lined up with the connector. Tested the unit and it now operates as designed. Job complete
We serviced a
WHIRLPOOL OVEN
Model WEE510S0FS2
Near Alexandria, Virginia 22302
David J.
Job Details:
05/27/2022
Cx complaint unit not heating in oven. Inspected unit and found all burners are working. Checked terminal block and it was good. Ohmed out both elements and both were reading correct ohms. Going to order control board and main harness. Only ordering harness just in case we need it since the board is special order. Will return once parts are in. ; ordrng 1 W10894098 (Control board) and 1 W11134665 (Main harness)
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Arlington, Virginia 22204
David J.
Job Details:
05/27/2022
Cx complaint unit does not power on. Inspected unit and found power at the out and board but was not turning on. Replaced control board and still nothing at the ui. Replaced the ui and now unit is on. Recalibrated unit and is now working as interested.
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC500ESS00
Near Arlington, Virginia 22204
David J.
Job Details:
05/27/2022
Cx complaint door wouldnt shut. Replaced door cam and screw. And it fixed the problem. Door gasket is not a problem. Cx let me know ice maker not sending out ice. Found auger motor is non responsive. Replacing new motor once arrives. Cx has paid ; ordrng 1 W11202789 (Ice maker motor) and 1 Wpw10291905 (Seal)
We serviced a
WHIRLPOOL OVEN
Model WFE540H0AS0
Near Arlington, Virginia 22201
Emmanuel R.
Job Details:
05/27/2022
"Cs oven doesnt reach temps, confirmed complaint. Found the bake element to have failed. Replaced bake element and tested unit . Unit is now working properly. Office collected payment."
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120ESS
Near Arlington, Virginia 22207
Emmanuel R.
Job Details:
05/27/2022
"Cs she has a draft coming thru the top vent. Confirmed complaint, the vent is present but was not seated properly. I adjusted the vent and seal it with metal tape, now the unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF993FIFM00
Near Centreville, Virginia 20120
Richard B.
Job Details:
05/27/2022
"CX complant. Fridge leaking. Inspected unit and found water under pantry drawers. Cleared water and found water not draining due to fridge leaning sideways and forward. Cleared drain with steam gun and leaned unit back. Job completed, RB"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Stevensville, Maryland 21666
Eric W.
Job Details:
05/27/2022
cx complant of unit wont adjutate inspected unit found hte unit has new shifer and it is out installed new old shifter and calabrated unit unit now working propelry
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Milford, Delaware 19963
Jonathon C.
Job Details:
05/27/2022
"replaced heater per special project. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL WASHER
Model MAH3000AWW
Near Herndon, Virginia 20171
Richard B.
Job Details:
05/27/2022
"CX complant. Washer stuck in wash cycle. Found unit dosent advance via the timer , Unit needs a timer . CX paying 120 service call, Part is not in stock , RB; ordrng 1 WP22002441 (Timer 218.42)"
We serviced a
JENNAIR REFRIGERATOR
Model JFC2290VEP8
Near Arlington, Virginia 22207
Emmanuel R.
Job Details:
05/27/2022
"Cs water dispenser is dispensing water very slow and icemaker stopped working. I found the water filter to be restricted also the ice maker doesnt want to cycle at time. I got the icemaker to work for now and we replaced the water filter. Customer wants to wait to do repairs at this time i advised him that he has 30 days to make up his mind or we will have to charge him the service call again. If customer wants to repair the water and icemaker he needs the dual water valve WPW10420083 ,a and a new icemaker W10884390. collected for svc call 120.00 CC."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW2
Near Columbia, Maryland 21044
Alexander D.
Job Details:
05/27/2022
"cx complaint unit not heating properly on normal intermittently, some clothes still damp and seems cold when cycle is done. no errors stored. unit heating good and airflow out of vent is good. cx said timed dry works fine but on normal some clothes damp and some are dry. advised cx to sort laundry by fabric type as different fabrics absorb moisture differently and an item that drys faster may rub against the moisture sensors and cause unit to end cycle or use timed dry cycle. cx understands and will call back if still having issues. everything working properly at this time."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Columbia, Maryland 21045
Alexander D.
Job Details:
05/27/2022
"installed evap harness and control. while uninstalling evap harness one of the connectors for heater on evap harness fell off and can see black marks from sparking. seems harness is cause of issue. advised cx to monitor and call back if issues persist. if cx calls back, preid defrost thermistor and ui"
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Columbia, Maryland 21045
Alexander D.
Job Details:
05/27/2022
"wanted to rediagnose to make sure heater was the issue. ran diagnostics, f7e1 no heat and f3e3 owi failed calibration. ran test cycle and element heated and is getting 120v. control disabled heater because it sensed an issue with heating circuit. owi thermistor ohms out a 46kohms which should be good. noticed during test cycle the whole unit would vibrate alot and it would come and go throughout whole cycle. called via tech support and was advised sump asm is more than likely cause of issue but still possible it could be control or owi. subtracted cost of heater from sump asm. 84.13heater+5.05tax=89.18 taken out of sump asm cost. sump asm + tax= 253.57. 253.57-89.18= 164.39. cx declined repair and wanst refund. advised 120SC nonrefundable. called office to refund 214.18"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Germantown, Maryland 20876
Julian H.
Job Details:
05/27/2022
CX compaint about unit making a noise b4 it gets spinning put unit on test mode no errors found tried components test no noises on agitation when I switch unit to high spin gearcase makes a metal to metal grind b4 it gets to high spin has a plastic pulley motor need to have aluminum pulley need parts MUST BE SET AS 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11423758 (gearcase) and 1 2COUNTS (GEARCASE REPLACEMENT)
We serviced a
JENNAIR COOKTOP
Model JED4430WS02
Near Gaithersburg, Maryland 20882
Julian H.
Job Details:
05/27/2022
CX complaint about unit not heating or turning fan on confirmed power to unit 240vac display worrkig issue with main control replaced from preid tested and working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Suffolk, Virginia 23434
Jason T.
Job Details:
05/27/2022
"Cx was contacted by Kitchen Aid in reference to the unit, installed heater assembly per Technical Service Pointer # W11540964. Calibrated and tested unit, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near East York, Pennsylvania 17402
Drew B.
Job Details:
05/27/2022
cx complaint that unit is not cooling on either side and when arrived i found two things first the unit is not defrosting and when i was able to access the evap to look i found the connector head being pulled out and disconnected from the harness and which would not allow the heater to run efficently. i was able to get back inand secure but not sure if its gonna pop out again. ordering harness and the control call when all in to return soon as possible.; ordrng 1 W11581973 (harness) and 1 W11566851 (control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Virginia Beach, Virginia 23453
Branden R.
Job Details:
05/27/2022
"came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . , checked unit . uninstalled and replaced element with proper part tested , unit is runnning as designed, reinstalled and tested again unit is running as designed with no leaks ."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Herndon, Virginia 20171
Richard B.
Job Details:
05/27/2022
"CX complant, Wash motot not washing, Inspected unit and found unit dosent wash . Found wash motor error code in diagnostics . Replaced sump asssembly and tested unit. Washing with good pressure , Good drain and good heat. No leaks, Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Fredericksburg, Virginia 22406
Thomas B.
Job Details:
05/27/2022
"Cx complaint unit is not working properly inspected unit removed and replaced the control, ui, and water valve tested and inspected for proper use unit now functions normally. However did notice cx wall main for the washer cold side has failed and is leaking alot informed cx of the main water valve for washer machine leaking"
We serviced a
JENN-AIR REFRIGERATOR
Model JS48PPDUDE01
Near Riva, Maryland 21140
Shawn D.
Job Details:
05/27/2022
cx complaint someone came last week to fix ice maker cx said and it never worked still no ice. inspected unit then checked temps freezer is at 0 fridge 37. ice bin empty optics not doing anything. removed optics to find connection loose. secured connection and tunred unit on and now optics stay solid when i hold the switch in and when switch is blocked it will blink then ice maker cycled dropped cubes and filled with water. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHS5
Near Richmond, Virginia 23227
Joseph D.
Job Details:
05/27/2022
"found failed drain pump, replaced drain pump that was shorted and unit now draining properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near East York, Pennsylvania 17402
Drew B.
Job Details:
05/27/2022
replaced gasket.. sealed and now checks good
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Falls Church, Virginia 22043
Emmanuel R.
Job Details:
05/27/2022
"Cs fridge isnt making ice, I found that the icemaker is making ice just very slowly. The ice maker has slushy water in it, The fridge is not cold enough, I looked for refrigerant leaks but i didnt find any. I checked the evap thermistor and it was reading 10k. Rc Evap is buidling a good frost pattern. Ordering Evap fan harness with the thermistors to remedy the off temps in the fridge. Set unit to fast ice and fast cool until we can get back with the parts. customer paid for the parts."
We serviced a
WHIRLPOOL RANGE
Model KSDG950ESS1
Near Alexandria, Virginia 22305
David J.
Job Details:
05/27/2022
"Cx complaint missing bezels. Replaced all bezels. Tested unit, working as intended."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319KPS0
Near Bel Air, Maryland 21014
Neil H.
Job Details:
05/27/2022
7733755820-FILE NUMBER TECH LINE7733725567-SAFETY SR NUMBERWAVE GUIDE COVER AND THE WAVE GUIDE ARCED UNIT NON REPAIRABLE CX HEARD GRINDING THAN LOUD POP
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Richmond, Virginia 23236
Chris B.
Job Details:
05/27/2022
cx complaint unit will jnot wash clothes inspected unit found faulty shifter replaced shifter calibrated tested unit working as desighned
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Federalsburg, Maryland 21632
Jonathon C.
Job Details:
05/27/2022
"cx complaint, unit not washing. tested inspected, verified complaint. found old style actuator which was bad. replaced actuator. also found clogged water valve. ordering water valve. resched for 6/10/22; ordrng 1 W11038689 (valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, Virginia 22180
Jason A.
Job Details:
05/27/2022
This is a FRIDGE. CX will call AIG to dispatch. Rec doesnt display correct LED status when flapper is pushed in; ordrng 1 W10757851 (Rec + emitter set) and 1 W11087434 (icemaker)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS04
Near Springfield, Virginia 22153
Lloyd B.
Job Details:
05/27/2022
Cx complained the drawer would fall. Installed new crisper cover and the drawer now slides in and out without falling. JOb complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFCS22EVMS00
Near Arlington, Virginia 22205
Emmanuel R.
Job Details:
05/27/2022
"Cs water dispenser is making a noise, I found that the water filter was restricted, when you dispense water the pressure from the water would make a thumping noise and lose water pressure, I used my bybass cap to eliminate the filter for testing purposes and the water pressure return and noise went away. Unit needs a new water filter. Also noticed a brown residue on the filter head, advised customer it would be advisable to return the filter head in the future. Unit is now working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Essex, Maryland 21221
Shane M.
Job Details:
05/27/2022
cleared ice & installed new draintube. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model AGR5330BAS3
Near Parkville, Maryland 21234
Keith H.
Job Details:
05/27/2022
cx complaint is burners steady clicking inpsected unit and plugged it in and all ignitors constantly click ordering module and harness; ordrng 1 WP6610341 (module-spk) and 1 WPW10548355 (harns-wire)
We serviced a
MAYTAG MICROWAVE
Model MMW9730FZ06
Near Stevensville, Maryland 21666
Eric W.
Job Details:
05/27/2022
cx complant of unit not heating in microwave inspected unit fund the wave guid is burned up called tecline got (sr 7733328112) unit being sent up for review
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Annapolis, Maryland 21401
Eric W.
Job Details:
05/27/2022
cut into system and used nitrogento blow threw system and no clogs called tl and reported the findings nad resealed system and refilled cx will watch unit temps
We serviced a
WHIRLPOOL RANGE
Model KOCE500ESS11
Near Lorton, Virginia 22079
Lloyd B.
Job Details:
05/27/2022
Cx complained of a stain in the door. Inspected the unit and found the gasket around the cabinet was coming off allowing condensation to enter between the glass pain. Fixed the gasket and cleaned the glass. Job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW2
Near Chesterfield, Virginia 23838
Chris B.
Job Details:
05/27/2022
cx complaint unit will make loud noise when washing inspected unit confirmed cx complaint can hear belt slipping on motor and splucth replaced motor belt and splutch calibrated unit tested working as desighned
We serviced a
WHIRLPOOL WASHER
Model MED7230HW2
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
05/27/2022
"check vent/lint screen message. verified message with regular cycle, disconnected vent while starting another cycle, checked vent from dryer and as far up in wall as I could see, both clear, no message from dryer before stopping sensor cycle. reconnected vent, started another cycle, message occured shortly after sensing completed, cust had vents cleaned recently, advised vent cap on roof may still be obstructed."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near New Market, Maryland 21774
Brian R.
Job Details:
05/27/2022
replaced heater and tested unit. no leaks seen and unit checks. job complete.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS6
Near Providence Forge, Virginia 23140
Gill G.
Job Details:
05/27/2022
verified cx complaint of unit cooktop light not working. found holder is good and getting voltage. replaced lamp. tested. unit is working as designed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, Virginia 22301
David J.
Job Details:
05/27/2022
Cx compliant unit not making enough ice and door gasket is ripped. Replaced both door gaskets and ice maker. Tested ice maker it did compete a harvest. If Cx call back going to order a full tube/heater cause it did have small ice in it. Which could cause not enough ice. Unit is now working as it should and no rips
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Williamsburg, Virginia 23188
Gill G.
Job Details:
05/27/2022
replaced pump and motor assembly. tested by running diagnostic cycle. checked for leaks. no fault codes at end of diagnostic cycle. unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model WET4024HW0
Near Stafford, Virginia 22554
Robert W.
Job Details:
05/27/2022
Arr at location and the properly manager cancelled appt due to unit not being in warranty
We serviced a
WHIRLPOOL DRYER
Model WED9150WW1
Near Essex, Maryland 21221
Shane M.
Job Details:
05/27/2022
installed parts. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDM02
Near Essex, Maryland 21221
Shane M.
Job Details:
05/27/2022
installed icemaker.. unit working properly.
We serviced a
WHIRLPOOL DRYER
Model WGD7120HC0
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
05/27/2022
Per previous diag I was able to access and replace the moisture sensor. I then started the unit and found that the flame is going around the deflector and almost touching the thermostat. I attempeted to adjust the deflector and the ignitor broke. I am ordering the ignitor. I was able to set the retrun for Wednesday 6/1 anytime.; ordrng 1 279311 (Ignitor)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Gardners, Pennsylvania 17324
Andrew S.
Job Details:
05/27/2022
"Per previous diag I was able to access and replace the control, motor and belt. I then ran the calibration and quick test and the unit completed both without error. U nit is now functioning as intended. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Chevy Chase, Maryland 20815
Roberto I.
Job Details:
05/27/2022
"Cx complaint UI not responding.Found Ui not responding to temp change, temperature in celsius and lights not working.Set temp back to F but no lights and +/- didn't restond on both fc and rc. Door switches didn't respond, display on even with both door switches depressed. Ran test mode and the depressed door switches, everything went back to normal. Unplugged the unit for 5 minutes and then it worked as designed. Possible glitch in the control board. Collected 120"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, Virginia 23238
Eric F.
Job Details:
05/27/2022
"Confirmed cx complaint unit squeeling when door opens. Founnd friction sleeve on right door hinge improperly mounted. Remounted sleeve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model MED6230HW1
Near Timonium, Maryland 21093
Keith H.
Job Details:
05/27/2022
cx complaint is noise remains inpsected unit heard the nosie as drum tumbles. ordering all corresponding parts that operate as drum spins; ordrng 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL WASHER
Model WTW7300DW1
Near Owings Mills, Maryland 21117
Keith H.
Job Details:
05/27/2022
cx complaint is unit is very noisy inspected unit and found the noise occuring during spin cycle . ilooked under unit and theres oil on the motor and stator ...signs of faulty gearcase... 2ct requried for gearcase joib; ordrng 1 W11393685 (gearcase) and 1 W10754158 (motor stator) and 1 W10754161 (motor rotor) and 1 W10752283 (washplate) and 1 W10754448 (clutch)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
05/27/2022
replaced panel tested and working
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Williamsburg, Virginia 23188
Gill G.
Job Details:
05/27/2022
verified cx complaint of lower spray arm not locking into position. spray arm mounting piece is malformed. replaced lower spray arm. tested. unit is working as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Lothian, Maryland 20711
Shane B.
Job Details:
05/27/2022
cx answered the door and said shes not paying anything because the machine is a piece of shit and its a manufacure defect. i said the unit is out of warrenty she will have to pay for the repair and she told me theyll just sell the unit and does not want me to work on it. i didnt make it in the door.
We serviced a
MAYTAG WASHER
Model MVWP575GW0
Near New Cumberland, Pennsylvania 17070
Drew B.
Job Details:
05/27/2022
cx complaint that unit is not going through the cycle and when it appears done she has to go back and run a drain and spin to complete.. i found after calibration and codes no fill and long fill.. i was able to test the vlaves and found the hot to be no issues and cold to be very weak if anything.. removed hose checked screen found debris clogging cold valve screen removed and cleaned reinserted and tested now full pressure all functions are operational and checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, West Virginia 25413
Danny R.
Job Details:
05/27/2022
no erro codes in unit hoiuse water takes 3-4 mins to get to 120 or hotter . ran diag cycyle to see if heater goes cx needs to use rinse add and run temp on water its highest and also to run the on high temp wash high temp rinse and high temp heated dry .
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
05/27/2022
"not starting cycles properly. f8e1 error stored. found hot water valve failed, not opening. replaced valves, tested, working properly; ordrng 1 W11210459 (valve), used 1 W11210459 (valves) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2SHEXXQ00
Near Leesburg, Virginia 20175
Ezra M.
Job Details:
05/27/2022
"installed new ice door kit, verified dispensers working properly ."
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Bethesda, Maryland 20817
Roberto I.
Job Details:
05/27/2022
"Cx complaint crisper pan handle broke. Frost in the freezer.Inspected freezer, confirmed frost on the top. Found door loose from the brakets on the top. Tightened screws, door and gaskets sealed ok.Inspected crisper pan, the handle seems to be broken by an impact (snapped picture). I advised the cx that I'm not sure If AIG covers the part or not but we will get back to them. Unit needs new crisper pan W11028624; ordrng 1 W11028624 (crisper pan)"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0LZ1
Near Silver Spring, Maryland 20902
Israel R.
Job Details:
05/27/2022
Customer complaint unit is not turning on the display. I tested the unit and found the unit is sparking but is not turning the display. I tested power and is getting 120. No display. Unit needs new control. CAll customer when part is available.; ordrng 1 W11564648 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Herndon, Virginia 20170
Richard B.
Job Details:
05/27/2022
"CX complant, Fridge not cooling good Inspected unit and evap is iced over, CX will tahw out prior to next visit. Ordering evap harness and evap motor. Further work needed, RB; ordrng 1 W11581973 (evap harness) and 1 W11559968 (evap motor)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF130PAHB2
Near Louisa, Virginia 23093
Eric F.
Job Details:
05/27/2022
"Installed parts, calirated unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Williamsburg, Virginia 23188
Gill G.
Job Details:
05/27/2022
verified cx complaint of unit door being dented. replaced unit outer door panel. tested. unit is working as designed.