Service History 1162 - VIA Appliance

We serviced a

KITCHENAID OVEN

Model KEMS308SSS05

Near Glenwood, MD 21738

Ricardo S.

Job Details: 05/31/2022

"Cx complains that after repair the unit takes a long time to come up to temperature and when it comes up to temperature it stops heating, inspect unit and found a bad bake element, broil cks ok, order part; ordrng 1 WPW10207398 (elmnt-bake)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near McSherrystown, PA 17344

Sal R.

Job Details: 05/31/2022

CX complai t was that the RC was not cooling. I found that the the the xdrain tube was clogged. I was able to clear the clogg and then steamed out the ice. Unit test good.

We serviced a

JENNAIR DISHWASHER

Model JDB3600AWS2

Near Arlington, VA 22205

Eric W.

Job Details: 05/31/2022

need to reorder parts and some new ones inspected unit didnt find leak reordering parts; ordrng 1 WP8572611 (vent assembly) and 1 WP8269259 (oring) and 1 WPW10077877 (deflector) and 1 WPW10238413 (dispencer) and 1 WPW10077883 (inlet air) and 1 WPW10320512 (oower spray arm)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Herndon, VA 20171

Richard B.

Job Details: 05/31/2022

"CX complaant , Dishwasher nott wAAHING. inspected unit and found 43 error code for ewash motor. Voltage going to sump but mot washing. In stock , Further work needed RB; ordrng 1 W11025157 (sump assembly)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV06

Near Bunker Hill, WV 25413

Danny R.

Job Details: 05/31/2022

unit has a few issues one is the unit is arking will need touch up paint secomd the control has power to light always on and the control goes blank at times touch paint control and socket for light are needed; ordrng 1 W10917540 (touch-up) and 1 W11342846 (control) and 1 W11333816 (control ui) and 1 W10210871 (soucket bulb)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Midlothian, VA 23112

John P.

Job Details: 05/31/2022

"CX complaint unit displaying f9e1, checked unit found blue wire to drain pump open circuit, also found belt slipping and actuator not shifting, replaced belt and shifter ordering lower harness.; ordrng 1 WPW10006384 (Belt) and 1 W10913953 (Actuator) and 1 W11591637 (Harness), used 1 WPW10006384 (Belt), and 1 W10913953 (Actuator) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HB6

Near Bristow, VA 20136

Daniel J.

Job Details: 05/31/2022

sr7733730678 called saftey informed replaced control and tested unit responded as it should rep asked about the paint chipping and if it would be able to fall into the food informed chipping outside ot window to mircowave informed that wouldnt be covered comestic issue not covered by whirlpool

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Midlothian, VA 23112

John P.

Job Details: 05/31/2022

CX complaint unit leaking water checked unit found water leaking around bellow replaced bellow tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Richmond, VA 23223

Gill G.

Job Details: 05/31/2022

verified cx complaint of unit not producing ice. found ice maker unresponsive to jumper. replaced ice maker. cycled ice maker and filled mold with water. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Vienna, VA 22182

Jason A.

Job Details: 05/31/2022

CX complaint WASHER clicking. Found unit unplugged & when plugged in latch clicking nonstop. Replaced latch & ran test wash. Did a Drain&spin. Unit is advancing > JJ

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Arlington, VA 22204

David J.

Job Details: 05/31/2022

Cx complaint not starting. Stacked unit washer is working perfect. Inspected wire in back and found no issues. Went to replace thermal fuse and still nothing. Going to order more fuses for return visit. ; ordrng 1 Wp3398128 (Thermostat) and 1 Wp3404154 (Fuse)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Aldie, VA 20105

Christian C.

Job Details: 05/31/2022

Cx complaint unit is leaking from underneath unit. Inspected unit no errors. Ran through service cycle and leaking from sump. Quoted cx and they will not be going through with repair. Collected for service call. If they call back to go through with repair order W11087376-sump.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF518SAHB0

Near Leesburg, VA 20176

Ricky E.

Job Details: 05/31/2022

customer stated that the unit was leaking.. ran the unit and was unable to find a leak... the customer is unaware of how the unit is leaking.. will repkace parts based on what can be seen...; ordrng 1 W11230140 (gasket) and 1 W11243383 (hose-drain)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Washington, DC 20007

Samuel R.

Job Details: 05/31/2022

"replaced part ordered.set unit to correct settings,now working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Spring Grove, VA 23881

Chris B.

Job Details: 05/31/2022

replaced door washers and nameplate heated seated gasket unit working as desighned

We serviced a

AMANA WASHER

Model NTW4516FW1

Near Lochearn, MD 21207

Shane M.

Job Details: 05/31/2022

no show. waited 10 mintues & called the office.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706EBS01

Near Parkville, MD 21234

Keith H.

Job Details: 05/31/2022

cx complainit is unit not working correctly inpsected unit and found alot of water under pantry ui casuing other features to not workin quoted cx and they declined further service

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Gordonsville, VA 22942

Eric F.

Job Details: 05/31/2022

"Installed seal, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Annapolis, MD 21409

Kevin P.

Job Details: 05/31/2022

"cx complaint unit leaking when ice maker is on and lights intermittently wont come on, found water line to ice maker is split causing a leak. lights are working properly at this time, cx has an led assembly her husband bought online i advised that when the lights dont work try unplugging the freezer led and see if lights come back on, and if not move to the next light in the ff section and repeat, once the defective light has been replaced all lights should work immediately. ordering water line from valve to ice maker 267.69 total collected by cc.; ordrng 1 W10823511 (tube-water)"

We serviced a

JENNAIR BEVERAGE CENTER

Model JUGFR242HX00

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/31/2022

"cx complaint of led ui control board flickering,checkedu nit to confrim findings ordering led control as its internal problem on board; ordrng 1 W11424751 (Assembly, Control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Vienna, VA 22182

Jason A.

Job Details: 05/31/2022

CX complaint DW not cleaning. Detergent not dissolved. Found unit has 120VAC at motor & can hear diverter during test wash. Replaced wash motor assym & ran test wash. Good wash pressure & unit completed test. Start NORMAL cycle & unit is advancing. NO LEAKS > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gaithersburg, MD 20882

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the unit not cleaning dishes any more. inspected the unit, motor makes a humming noise, water pressure from spray arm is bad. faulty motor, all connection cks ok. unit needs pump motor, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE REPAIR; ordrng 1 w11416362 (pump motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Smithfield, VA 23430

Zachery R.

Job Details: 05/31/2022

"replaced icemaker, tested, unit working as designed. advised cx to keep eye on ice production. left old part with cx"

We serviced a

JENNAIR OVEN

Model JDRP430WP01

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/31/2022

replaced all parts tested unit works as designed

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Arlington, VA 22205

Eric W.

Job Details: 05/31/2022

cx complant of the broil element fell down in microwave unit needs new lcip old partsare in baggy in microwave check part befor working on unit it is porcylin

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW1

Near Berryville, VA 22611

Ezra M.

Job Details: 05/31/2022

"installed new basket, calibrated unit, verified noise normal."

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Herndon, VA 20170

Richard B.

Job Details: 05/31/2022

"cx complant. Switches turn on when leaning against stove to clean behind. Advised CX that the gas cooktop knobs are sensetive and thats how youn turn on burners . Advised CX to not lean on knobs as they are plastic and can break as well as turn on stove cooktop. CX became irate and began cussing using profanity , She stated , how do i not burn by seld when i am 70 F-ing years old/ Tech left before it got more heated and as i was leaving she kept saying Worthless, worthless worthless. Job completed , did not get a chance to snap pics before i left. RB"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Stone Ridge, VA 20105

Christian C.

Job Details: 05/31/2022

Installed lid lock. No errors found. Ran through service cycle. Unit filled with water but did not drain. Saw previous visits replaced both hmi and control. Checked system information for model and serial number and both are blank. 7733660076 Unit non-repairable.

We serviced a

WHIRLPOOL FREEZER

Model WRB119WFBM00

Near Hopewell, VA 23860

Chris B.

Job Details: 05/31/2022

cx stated they have ext warranty advised cx to call ext warranty company to cover service

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHM00

Near Herndon, VA 20170

Richard B.

Job Details: 05/31/2022

"CX complant, Things freezing in veggie drawers . Inspected unit and found ice door not sealing correctly , also found right door gasket dosent seal correctly due to being cracked and split. Also found shelves are overloaded and things are pushed all the way back blocking air movement . Advisedd CX to move things from back wall so air can circulate good , Will call CX once parts are approved , Further work needed, RB; ordrng 1 W11086000 (seperator) and 1 W10917313 (gasket)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Moseley, VA 23120

John P.

Job Details: 05/31/2022

"CX complaint unit not working and beeping checked unit found error code f2e1 stuck key tested keys unable to duplicate, replaced ui and control tested working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Arlington, VA 22203

Eric W.

Job Details: 05/31/2022

cx complant of unit not filling with water inspected unit found no hot water comming out of water line tested water line it is good cx needs plumber

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chester, VA 23831

Chris B.

Job Details: 05/31/2022

PICKED UP DOOR FROM DRIVE WAY

We serviced a

KITCHENAID OVEN

Model KFGC506JSS01

Near Arlington, VA 22206

David J.

Job Details: 05/31/2022

Cx complaint rolling rack does not roll and burner circles broke. Inspected rack and found that after Cx used self cleaning feature the unit messed up the rack and discolored it. Need to order rack and lids for return visit.; ordrng 1 W11496903 (Sliding oven rack) and 2 W11380124 (Grate burner)s

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Chantilly, VA 20151

Christian C.

Job Details: 05/31/2022

Cx complaint unit will not turn on. Inspected unit found outlet polarity is correct. Getting 120VAC from outlet. Getting 120VAC to control. All connections to control and console secure. Console still unresponsive. Ordering control and console.; ordrng 1 W11319991 (console) and 1 W11544680 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Moseley, VA 23120

John P.

Job Details: 05/31/2022

Installed spray arms tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Greenville, NC 27858

Ronnie B.

Job Details: 05/31/2022

"cx complaint of unit not cooling compressor not running. checked unit and both compartments are room temp. checked compressor and is not running with voltage supplied, start relay just clicks attempting to start. checked compressor winding and are as follows 6.6, 5.5, 1.2. compressor is locked and windings are no good, unit needs compressor.; ordrng 1 W11370574 (compressor) and 1 W11506619 (coupler) and 1 WPW10143759 (dryer)"

We serviced a

WHIRLPOOL FREEZER

Model WRV986FDEM01

Near Gainesville, VA 20155

Daniel J.

Job Details: 05/31/2022

no cool freezer and now no weak cool fridge removed freezer evap slight ice build up on inlet no frost pattern fridge and freezer ordering compressor and dryer with evap; ordrng 1 W10832994 and 1 WPW10608485 (evap) and 1 WPW10143759 (dryer)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Woodsboro, MD 21798

Justin S.

Job Details: 05/31/2022

while explaining pricing to the cx they decided to decline the repair

We serviced a

JENN-AIR RANGE

Model JVD0303GS

Near Reston, VA 20194

Richard B.

Job Details: 05/31/2022

"CX complant, Switch fell. Inspected unit and found switch glue has failed, Due to debris stuck to bottom side of panel. Ordering control panel and will use control on return, Further work needed, RB CX requested CC . RB; ordrng 1 W11228213 (cover door)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Greenville, NC 27858

Ronnie B.

Job Details: 05/31/2022

"removed and repalced gearcase, stator, clutch, harness, slider, control and ui. calibrated, tested, unit works as designed."

We serviced a

MAYTAG OVEN

Model MER8700DS1

Near Richmond, VA 23223

Gill G.

Job Details: 05/31/2022

cx complaint: unit bake function not heating enough. tested bake function and found unit very slow to heat up. found thermal event at bake element wire harness conection. removed charred wire and connector. replaced wire and connector. tested. unit is working as designed.; used 1 279457 (wire kit) from stock

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Germantown, MD 20876

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the rf burner not lighting properly, inspected the unit, ignitor and spark switch cks ok .. burner makes a clicking noise but nothing happens.. order parts; ordrng 1 W11084062 (burnr-head) and 1 w11579391 (cap burner) and 1 W10862323 (igntr-surf)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW2

Near Newport News, VA 23605

Lucas R.

Job Details: 05/31/2022

"replaced cooktop, element and switch, unable to test unit no longer installed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near New Bern, NC 28560

Ronnie B.

Job Details: 05/31/2022

"cx stated unit did make any more ice since i left last visit. checked unit and ice is in ice maker mold and no ice in ice bin. attempted harvest and failed this time and no heat. removed and replaced ice maker, tested, completed harvest, heater activated and filled, unit is working as designed. cx paid 110 labor in full."

We serviced a

WHIRLPOOL RANGE

Model KFGC506JSS01

Near Great Falls, VA 22066

Jason A.

Job Details: 05/31/2022

CX complaint RANGE cooktop burners hard to light. Verified complaint. Adjust burner bases & caps to improve ignition. Test all burners light within 1 to 3 sparks > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near New Bern, NC 28562

Ronnie B.

Job Details: 05/31/2022

"cx complaint of unit not washing dishes. checked unit and found f8-e2,f8-e1. Ran test and confirmed unit is filling fine. found that wash motor is running but diverter is not moving when called for. unit needs sump and control; ordrng 1 W11416362 (sump and pump) and 1 W11410066 (control)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bowie, MD 20716

Shane B.

Job Details: 05/31/2022

"complaint is the unit not respondinga at all. confirmed complaint. i can not power unit on at all. checked breaker, it is not tripped. unit will not go into diagnostic mode. unit is in a very tight closet that opens up into a small hallway and has a dryer stacked on top of it. i could not access anything. ordering control board and user interface. please 2 count and 2 tech as the stack will need to be pulled out then dryer taken down to start working on unit. schedule when parts and second tech are available.; ordrng 1 W11319991 (user interface) and 1 W11544680 (control board) and 1 2count (2 count) and 1 2tech (2 tech)"

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW00

Near Gettysburg, PA 17325

Bernard M.

Job Details: 05/31/2022

"Cx complaint the bellow came off. Inspected unit and found the bellow detached from inside the tub. Reconnected bellow to inside of tube and made sure it was secure, also checked both boot straps and both checked good. Now the bellow is secure all the way around. Unit checks good"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Annapolis, MD 21401

Shane B.

Job Details: 05/31/2022

"cx complaint is a small piece of metal falling from the stike causing the strike not to stay in position. unit no longer completes cycles. confirmed complaint, strike looked damaged when i arrived. found F5E2. replaced strike and tested lid latch. it clicks but does not latch. replaced lid latch with preIDed part. lid latched works properly. ran service cycle. unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HV1

Near Frederick, MD 21702

Justin S.

Job Details: 05/31/2022

cx says the unit doesnt reach preheat even after 45 min. started a bake cycle and i feel heat from the broil element but not the bake element. the terminal to the bake element has burnt off. repaired the connection and tested. the unit preheated in 11 min the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not cool. Inspected the unit and found that the compressor tried to come on and then it would click before shutting off. Installed new start device and plugged in and the compressor stayed on and the unit began to cool.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Snow Hill, NC 28580

Ronnie B.

Job Details: 05/31/2022

"cx complaint of humming noise. unit is in a large storage area and unable to fully test. plugged unit in and drain pump kicked in, unit in pump out mode. reset unit and found code f0-e5. cleared codes and tested unit, valves are clean and are being actuated, but unable to confirm water flow due to units location. found weak susension causing basket to bounce. verified no kinks in pressure line and good flow/resistance while blowing through line. called saftey to document s/r 7733755026; ordrng 1 W10780045 (suspension)"

We serviced a

ROPER DRYER

Model RGD4640YQ0

Near Baltimore, MD 21207

Shane M.

Job Details: 05/31/2022

cx complaint the unit isnt heating. found all sensors to be good. took unit apart. found a broken ignitor. replaced igitor. still no glow. replaced coils. no glow. found 0v at ignitor. drive motor kicking out only 1.3v coming off white & black wires. blue shows 120v. ordering drive motor with timer.; ordrng 1 W10857611 (timer) and 1 WP694089 (blower wheel) and 1 279827 (drive motor)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Taneytown, MD 21787

Sal R.

Job Details: 05/31/2022

"Per the previouse tech, i was able to access and repalce the water inlet valve. I then tested unit and unit test good.c"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS20

Near Midlothian, VA 23113

John P.

Job Details: 05/31/2022

Inspected door outer wrap stainless is bent waiting for outer door panel to come in left note on door advising not to throw away door; saved tckt

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Frederick, MD 21702

Justin S.

Job Details: 05/31/2022

replaced the outer glass and the unit is now good

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 05/31/2022

"installed updated heater, verified no leaks and no errors."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/31/2022

Inspected the unit. Found that the cx is saying that the Washer will not Spin the clothes out fully / Loud Grinding Noise. Ran Service Diagnostics on the unit. Error Codes are F0E2 = Over Suds Condition. ( Advised the cx to watch the load and Soap Amount.) F0E5 = Off Balance Load. Cleared all Error Codes. Started the Service Test on the unit. Loud Grinding noise. Found that the Splutch is missing a lot of fingers. Also a lot of Splutch dust on the Actuator. Installed Splutch & Actuator. Tested the unit. No noise. Unit is working as Designed.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Baltimore, MD 21210

Shane M.

Job Details: 05/31/2022

cx complaint the unit still isnt powering on after getting electrician unit still isnt powering on. ordering console 2 controls.; ordrng 1 W11375458 (console) and 1 W11325786 (control) and 1 WPW10260060 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Shenandoah Junction, WV 25442

Ricky E.

Job Details: 05/31/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS00

Near Winchester, VA 22602

Ezra M.

Job Details: 05/31/2022

"low cool rc, no ice. found ice maker failed, evap clogged with ice. defrost thermistor out of tolerance on evap cover, software on control out of date, needs new updated controls, ice maker failed mid cycle, not returning to home position. door gasket failed, seperating at mullion. unit will need ice maker, controls, rc evap cover and right rc door gasket. cust wants time to think over offer, payed 120 for todays visit with cc."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/31/2022

"Cx complained of a no cool. Inspected the unit and found the compressor is running cool to the touch as are all the fans but there is no frost pattern or interior lights. Removed the door ui and the lights came on but the unit did not cool. Confirmed with wp the 2 are unrelated. Unit needs new compressor, drier, evap and door. 3 job count. Sealed system tech required. SR7733775792; ordrng 1 WPW10143759 (drier) and 1 W10832994 (compressor) and 1 W11492867 (evap) and 1 W10815668 (door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Chester, VA 23836

Chris B.

Job Details: 05/31/2022

cx complaint no water or ice dispenced inspected unit confirmed cx complaint found obstruction in valve ordering valve W10865826; ordrng 1 W10865826 (valve)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Alexandria, VA 22311

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not start. Installed new control and tested and the unit now starts and operates as designed. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Gordonsville, VA 22942

Eric F.

Job Details: 05/31/2022

"Confirmed cx complaint unit leaking. Found top rack mounting brackets leaking from around installation to tub. Checked brackets and tub for damage, non visible but the plastic nuts are not holding the top brackets snugly. Ordering top tracks and mounting nuts.; ordrng 1 W11579562 (track) and 1 W11596053 (track) and 4 W11545286 (nut, tub)s"

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Union Bridge, MD 21791

Sal R.

Job Details: 05/31/2022

"I was able to access and replace the water inlet valve. I then tested unit and found that the unti is still melting the ice when heating the evap plate. I called WP Tech Line and explained my findings to Rick. Per Tech Line , CX to have PSI tested at RO system (min of 35 PSI) . I am also ordering 1 harness with evap thermistor (W11126268). CX will be out of town all next week. Once the RO system is check , CX will call inot office to set a return visit for harness. Please see SR # 7733741398; ordrng 1 W11126268 (Harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BB2

Near Hyattsville, MD 20785

Mitchell H.

Job Details: 05/31/2022

cx complaint light keeps blowing out. installed harness bulb socket and control to cover all parts. informed cx if it happens again to let us know. otherwise unit should be good to go from here.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Wilmington, DE 19808

Taylor F.

Job Details: 05/31/2022

"Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the unit short cycling drawing 8amps. Compressor is seized up, ordering compressor, coupler, and drier. Cannot reschedule at this time. 2ct sealed system; ordrng 1 WPW10143759 (dryer) and 1 w11506635 (coupler) and 1 W11370574 (compressor) and 1 lockringkit (lockring kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Winchester, VA 22602

Ezra M.

Job Details: 05/31/2022

"low cool, both sections, found evap clogged with ice, defrost working. defrst thermistor out of tolerance, not defrosting long enough. replaced thermistor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Frederick, MD 21702

Brian R.

Job Details: 05/31/2022

melted down and cleared and cleared all ice and water. replaced parts and reset temps and unit. advised cx to give unit a few days and see how it does and call back if needed. job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsville, VA 23111

Gill G.

Job Details: 05/31/2022

verified cx complaint of unit not heating. found faultu thermal cut off switch. ordered switch. collected for total.; ordrng 1 280148 (cutoff-tml)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Frederick, MD 21703

Brian R.

Job Details: 05/31/2022

replaced sump and tested and ran unit. unit was quiet and ran as it should. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Hampton, VA 23666

Lucas R.

Job Details: 05/31/2022

"replaced garcase, cam and washplate, removed soap buildup on tub and under basket, tested, belt squeeling on cam, replaced belt, calibrated, tested, unit working as designed.; ordrng 1 W11239857 (belt), used 1 W11239857 (belt) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near North Potomac, MD 20878

Julian H.

Job Details: 05/31/2022

replaced rh top door and looks fine

We serviced a

JENNAIR OVEN

Model JJW2830DB00

Near Silver Spring, MD 20902

Israel R.

Job Details: 05/31/2022

Customer complaint unit is inot working. F2E1 Erro displayinging. Unit is powering on but as soon as buttons are pressed the unit display error code. Unit needs new UI.; ordrng 1 W10887858 (console)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X16DW08

Near Ayden, NC 28513

Ronnie B.

Job Details: 05/31/2022

"cx complaint of moisture build up on outside and inside of unit. checked unit and found that the door is bowed and expanding foam did not reach top 1/4 of door and is hollow building up moisture on the outside. this is also causing build up inside unit where seal is not flush due to bow in door. ordering door, advised cx will come directly to home.; ordrng 1 W10746780 (dor-fmd) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Fairfax, VA 22032

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not make ice. Inspected the unit and found that there is 120v at the ima but it did not cycle. Installed new ice maker and tested and it began a harvest. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Laurel, MD 20724

Emmanuel R.

Job Details: 05/31/2022

"dented fridge door, ordering door. under 30days. stainless.; ordrng 1 W11223753 (nameplate) and 1 LW11091610 (dor-fip)"

We serviced a

JENNAIR DISHWASHER

Model JDB9000CWP2

Near Arlington, VA 22207

Eric W.

Job Details: 05/31/2022

cx complant of unit not washing inspected unit found water comming into unit and pumping out just no wash motor installed new sump and tested no leaks and unit working

We serviced a

AMANA DISHWASHER

Model ADB1500ADS4

Near North Laurel, MD 20723

Emmanuel R.

Job Details: 05/31/2022

"Installed dispenser, tested uniut. unit is now working properly."

We serviced a

KITCHENAID COOKTOP

Model KCGS950ESS02

Near Deale, MD 20751

Shawn D.

Job Details: 05/31/2022

went to install regulator and i cannot seperate the hard pipping for the gas line it has so many attachments to it snapped pic. infomred cx she needs the plumber to come back to put this on so she called her husband and they are doing that. once regulator is installed unit should be good

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Silver Spring, MD 20905

Emmanuel R.

Job Details: 05/31/2022

"Cs the flame on the cooktop is very low, I found that the flames needed to be adjusted. Cs they cook alot and they want a large flame. I adjusted the flames . Unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB1

Near ,

Joseph D.

Job Details: 05/31/2022

"cx complaint unit with detergent not dissolving, no noise from sump motor. unit had 'sump motor not running' error. cleared error. sump motor would not run. removed and reseated plug to sump motor and unit working properly now. If problem persists, unit will need sump motor. w11025157."

We serviced a

WHIRLPOOL DRYER

Model NED5800HW1

Near Germantown, MD 20874

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the dryer make noises, inspected the unit, display is dead but the console makes a beeping noise, power cks ok, 240vac terminal block. cntrl board receives 120vac. connections cks ok. unit needs a console.. order contrl board just in case..; ordrng 1 w11378950 (console) and 1 w11491458 (cntrl-elec)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS02

Near Virginia Beach, VA 23451

Carl A.

Job Details: 05/31/2022

cx cancelled at door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/31/2022

Per previous diag I was able to access and replace the damper. I then tested the unit and it is now functioning as intended. Job complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS09

Near Mechanicsville, VA 23116

Gill G.

Job Details: 05/31/2022

verified cx complaint of unit microwave light staying on when door is closed. cx pushes on door to activate interlock switches to use unit. found right side interlock is not being activated due to outer door being bowed out. unit needs outer door. ordered door. scheduled return visit.; ordrng 1 W10775493 (glass-door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Elizabethtown, PA 17022

Justin L.

Job Details: 05/31/2022

cx complaint loud noise from freezer section. was able to access unit and remove evap cover and found ice build up on the fan. was able to use my steamer to clear the ice. found that when ice maker calls for ice a couple drops are missing the chute and falling onto fan causing issue contacted techline and spoke to Andy 7733776003. he wants us to order 3 seperate ice chutes and use the one that fits. ordering the part and once in office will need to call in and set return; ordrng 1 w10472793 (ice chute) and 1 2196157 (ice chute) and 1 2155466 (ice chute)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Parkville, MD 21234

Keith H.

Job Details: 05/31/2022

cx complaint is unit not washing inspected unit and found motor siezed i repalced sump with one that was sent but then found out that it wasnt compatible with unit ordering correct pump/motor; ordrng 1 W10837026 (pump&motor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS3

Near Carlisle, PA 17015

Fred G.

Job Details: 05/31/2022

"cx complaint unit isnt cleaning dishes. inspected entered it into diag and found 0 error codes. found both bottom and middle spray arms were clogged with food/grease. also found pump is no longer pumping at full speed. unit needs sump and motor along with bottom and middle spray arm. ordering 1 (W11101428), 1 (WPW10448645). will reuse sump and motor (WPW10605058) on return visit. when parts come in please call and schedule apt.; ordrng 1 W11101428 (arm-spray) and 1 WPW10448645 (spray arm)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Franklin, VA 23851

Zachery R.

Job Details: 05/31/2022

"cx complaint unit not filling, checked unit, come to find both valves reading open, called pwh was authorized to use valve. replaced valve, tested, unit working as designed. left old part with cx."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Harrisburg, PA 17110

Fred G.

Job Details: 05/31/2022

"cx complaint unit is not spinning and clothes are still wet after cycle. entered into diag and found error codes f8e1,f0e9. found units drain hose was laying on the floor to a drain. advised cx that the drain hose needs to be 39 in off the floor. found a location to installed the drain hose. tested unit and found unit checks good. unit wasnt washing clothes due to water not being in tub and was self syphoning."

We serviced a

WHIRLPOOL DRYER

Model WED6620HW2

Near ,

Jerod R.

Job Details: 05/31/2022

tested unit found unit foot was loose causing rattle secured foot and tested unit is now fully functional

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ08

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/31/2022

"Per previous diag I was able to access and replace the auger, coupler, divider and ice bin. I then tested the unit and found that it is functioning as intended. Job complete"

We serviced a

JENN-AIR WINE CELLAR

Model JUWFR242HL00

Near Arlington, VA 22202

David J.

Job Details: 05/31/2022

Cx complaint not working. Inspected and found user interface was flickering and not cooling. Replaced parts stated by previous tech. Unit is now working as intended.

We serviced a

WHIRLPOOL WASHER

Model MVWB855DC4

Near Harrisburg, PA 17109

Fred G.

Job Details: 05/31/2022

"cx complaint unit is using hot water when cold is selected and when she uses the delicate cyce clothes come out wrinkled. entered unit into diag and found error codes f0e4, f2e1. cleared codes and ran a auto test. unit finished auto test without issue. i found water hoses were swapped and the hot water was on the cold valve side. also found unit was not level. was able to swap hose and level unit and run a auto test. unit finished test without issue. unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Arlington, VA 22201

Eric W.

Job Details: 05/31/2022

cx complant since last tec was here unit os now not cooling inspected unit and found large ice ball on cap line told cx may be compressor may be a leak gave him pats cost and labor he wil talk to wife to see what they want to do

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Wilmington, DE 19807

Taylor F.

Job Details: 05/31/2022

Replaced both parts per previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Baltimore, MD 21212

Shane M.

Job Details: 05/31/2022

cx complaint the lidlock broke. can confirmed found lidlock destroyed from broken bezel. ordering bezel cover return wth latch.; ordrng 1 W11545554 (bezel)

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