Service History 1162 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM03

Near Crofton, MD 21114

Shane B.

Job Details: 05/24/2022

complaint is the dispensor dripping 'worse than ever' and the unit not making ice. i found 1 drop of water on the tray when i arrived and the ice bin empty. IM tray is twisted and stopped with the arm down. it does not respond when the test button is pressed. unit will need new IM i tested the water dispensor several times. a few times the unit dripped water for a few seconds after dispensor had stopped. 5 or 6 drops each time. enought to cause water to drip down the front of the door each time it leaked. marking water lines and valve for use on return. ordering ice maker.; ordrng 1 W11284458 (icemaker)

We serviced a

MAYTAG WASHER

Model MHW5500FW0

Near Washington, DC 20003

Mitchell H.

Job Details: 05/24/2022

cx complaint unit is not coming on at all. incoming power was good. got unit into test mode and showed f6e2. unit is stacked and can not run any tests or confirm which part is needed. either control or fascia is needed for repair. quoted tennant and left ty card with all info. she could not pay and landlord said she will call into office around 12-1 and make service call payment. in order to go back collect service call labor (110) and 2nd tech (90) and bring back pre id parts without charging as we can not determine which it is until its unstacked.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHN0

Near Stafford, VA 22554

Demonte S.

Job Details: 05/24/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Ran Service Diagnostics on the unit. Error Codes are F9E1 = Diverter Valve can't find home position. Checked the Diverter Valve. Water is leaking from Diverter Valve. Red Harness to Diverter is starting to corrode. Unit will need Main Harness and Sump Motor. ; ordrng 1 W10899398 (HARNS-WIRE) and 1 W11087376 (Whirlpool Dishwasher Pump & Motor)

We serviced a

MAYTAG REFRIGERATOR

Model MSS25C4MGZ06

Near Annapolis, MD 21401

Eric W.

Job Details: 05/24/2022

69-99 wats inspected unit found unit high side 72 pos and low -8 vac called tec line unit is now equelizing pressure unit still at 60 psi on high side and and 5 lb on low side need to blow therw system to find restrican need 6 couplers; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Bowie, MD 20715

Shane B.

Job Details: 05/24/2022

"cx complaint is the unit displaying an error code and no funtions working. when i arrived unit had F1E0 displayed on the screen. could not clear error from screen. no keys respond. i found no damage to harness or UI, replaced UI with preIDed part and restored power. unit started up properly. tested all funtions. unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Annapolis, MD 21409

Eric W.

Job Details: 05/24/2022

installed new ff evap dryer and compressor filled unit unit now working proeprly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Winchester, VA 22603

Danny R.

Job Details: 05/24/2022

unit has a no coll but wasetr fall sound on eveap not cooling wp has water fall noise in it will need conpressor and evap; ordrng 1 W11546605 (evap) and 1 W11504449 (conector evap) and 1 W11506619 (coupler) and 1 W11504433 (conector filter) and 1 W11504447 (fliter conector) and 1 W11580057 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (conecctor compressor) and 1 W11506619 (coipler to compressor)

We serviced a

WHIRLPOOL WASHER

Model WFW862CHC1

Near Baltimore, MD 21231

Alexander D.

Job Details: 05/24/2022

"unit is in newly built condo and cx is first person to own this condo per front desk, cx provided settlement date to keep unit under warranty, pic saved. cx complaint f8e1long fill error and make knocking noise during spin. inspected unit and verified complaint. found unit on blocks of wood in drip pan and front left foot shifted off of block. cx said that probably happened when he washed a single pillow. got unit back on blocks. found leak detection sensor unit is plugged into flashing red. reset sensor and tested unit. everything running correctly, no knocking noise, no leaks at this time. unit is now working properly."

We serviced a

WHIRLPOOL MICROWAVE

Model WMHA9019HZ1

Near Lusby, MD 20657

Robert A.

Job Details: 05/24/2022

Cx complaint that the door screen shut off by itself occasionally and is intermitent in response. I inspected the unit to confirm the complaint. I check for error codes and it had a f6e0 code. The cx has video of the screen going blank randomly. The screen works but does have a long daily with certain movement. A few times it did not respond to my command at all. The unit will need a new control board and door to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11186035 (control board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Virginia Beach, VA 23456

Branden R.

Job Details: 05/24/2022

"cx complaint red light showing on the front display, ice maker not making ice , checked unit found no error on unit , found bad freezer door switch , unit thinking door is being left open , replaced and tested unit is now running as designed and ice maker fill , advised cx to wait 24 hours for ice to start making ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bowie, MD 20721

Shane B.

Job Details: 05/24/2022

cx complaint is the unit not cooling at all. when i arrived cx said unit just started working this morning but unit did not cool at all for 3 weeks. cx said they have an extended warrenty from bray and scarf but entitlments shows nothing. cx called bray and scarff asked that i talk to them. they said warrenty is with bray and scaff and they would send there own tech to work on unit. i didnt touch the unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Suffolk, VA 23433

Zachery R.

Job Details: 05/24/2022

"replaced controls, tested, control not sending voltage to icemaker, reordering control and returning with icemaker to complete repair.; ordrng 1 w11172798 (control)"

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/24/2022

"went to install new drum front round but back side oval, would not fit, tried several times , reordering new drum; ordrng 1 W10899578 (drum)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Woodbridge, VA 22193

Richard B.

Job Details: 05/24/2022

"CX complant. Dishwasher leaked . Inspected unit and found grommetts for heater element have failed causing a water leak and damage in kitchen, Replaced heater element and tested unit. No longer leaking . Job completed, As machine is working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Baltimore, MD 21229

Shane M.

Job Details: 05/24/2022

"cx complaint the unit stopp working. found 120v to icemaker. removed icemaker, found thin ice jammed/stuck on teeth of icemaker. this caused the icemaker shaft is almost spilt. icemaker is damage. icemaker needs to be replaced. advised cx to contact WPL for concession on repairs. cx paid svc by card. wpw103000024"

We serviced a

KITCHENAID OVEN

Model KOSE507ESS03

Near Suffolk, VA 23433

Zachery R.

Job Details: 05/24/2022

"cx complaint unit displaying f6e6 tried reseting unit to clear fault, replaced ui, tested, unit working as designed. secured ui in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRSA71CIHN00

Near Stafford, VA 22554

Demonte S.

Job Details: 05/24/2022

"Installed the Door , Check Valve & Fittings. Tested the unit. No Leaks. Heated Door Seal. Unit is working as Designed."

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Virginia Beach, VA 23451

Jason T.

Job Details: 05/24/2022

"Installed parts to complete the repair, ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model KBHS179BSS00

Near Lancaster, PA 17603

Justin L.

Job Details: 05/24/2022

as per previous visit was able to access unit and replace parts. tested unit and unit now checks good. no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Virginia Beach, VA 23464

Carl A.

Job Details: 05/24/2022

"cx complaint of unit not working checked unit to find error code F4E3,found that sump and motor had failed ordering new sump and motor as under 1 yr warrranty service call break down as follows service call 120.00parts 0.00shipping 0.00labor 110.00 due on return visit sub total 230.00tax 0.00grand total 230.00deposit 120.00blance 110.00; ordrng 1 W11087376 (Dishwasher Pump & Motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Washington, DC 20016

Roberto I.

Job Details: 05/24/2022

"Cx complaint warm temp in the Rc.Inspected Rc, found frost build up on evaporator and cover. Evap fan ran ok and the door sealed ok. Ordering UI W11509096 per sp W11512766 Rev. C and fan scroll W11098695. Pre is defrost thermistor to be installed on return. Collected 134.70, balance due 125; ordrng 1 W11509096 (UI) and 1 W11098695 (fan scroll)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Owings Mills, MD 21117

Keith H.

Job Details: 05/24/2022

replaced heater per service bullentin

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF993FIFM00

Near Brightwood, VA 22715

Eric F.

Job Details: 05/24/2022

"sr 7733385040Confirmed cx complaint unit temps in freezer higher than desired, cx has unit set at 33, temps holding at 41. Called techline, techline advised checking thermistors and replacing evap cover. Due to long work history I called trade care to ask if they might be willing to help. The extensive documentation with techline helped them determine that a buyout of the unit is in order. They will be reaching out to the customer in 2-3 days. No further service on unit recommended."

We serviced a

KITCHENAID OVEN

Model KODE500ESS05

Near Timonium, MD 21093

Drew B.

Job Details: 05/24/2022

cx complaint tht unit is not going to any temp other than 550 on the temp selection and when it did read 450 confirmed it read 550 inside like it just keeps heating it to the 550 broil mark before testing found no error codes. and.. i instructed to cx it wont allow any temp under 450 per the use and care and i preheated both ovrens to 450 and waited to broil preheat and found both were reading. both internal sensors were reading both in range and checks good.

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ04

Near ,

Shane B.

Job Details: 05/24/2022

cx complaint is the mullion coming apart and the drawers falling down in the middle/hard to open and close. i found the center rail is snapped. looks to be warpped right where it had snapped. part is defective. i found the clip at the top of the mullion is damaged and will not stay attached. unit will need new mullion and center rail for the drawers. ordering both parts. schedule when both are available.; ordrng 1 WPW10326469 (rail-centr)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Accokeek, MD 20607

Robert A.

Job Details: 05/24/2022

"Cx complaint that the unit is not consistent ice. I inspected the unit and confirmed the complaint. I cycled the IM and it worked fine. I noticed low water flow to the IM, and found ice in the fill tube, I used my steamer to remove the ice and tested the IM again, the water flow was still low. I tested the water dispenser and it's water flow was not steady either. The unit will need a new water valve. I'm ordering a new control and UI control as well for the return visit just in case.; ordrng 1 W11546685 (valve) and 1 W11558182 (control) and 1 W11518204 (dispenser control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSF26C3EXF01

Near Baltimore, MD 21216

Alexander D.

Job Details: 05/24/2022

"cx complaint fz gasket tearing at bottom and magnet is hanging out causing food in fz to thaw out. inspected unit and verified complaint. went to replace gasket but new one is tearing in the corner and will tear more when trying to stretch it to get all 4 sides tucked behind door liner. cant reinstall old gasket once i take it out so didnt want to try. reordering fz gasket. quoted 472.42 for repair. cx paid 362.42 and will owe 110.00 labor on return visit. scheduled return visit for next available appt for 6/1. cx said thats too long cause his food is thawing out, advised i can put cx on cancellation list. cx said he may try to find another company to replace gasket if they can repair unit faster and will call to cancel if he does. advised 120service call is nonrefundable, cx understands.; ordrng 1 WPW10355585 (fz gasket)"

We serviced a

WHIRLPOOL RANGE

Model WGG745S0FS02

Near Urbana, MD 21704

Brian R.

Job Details: 05/24/2022

"cx complaint is upper oven door wouldnt shut and builder had to bend door lock latch up some and its down again so it wont line up and go in slot and dented inner door and chipped it as well. was able to bend up more to close door while we order parts needed. as soon as parts are in office will schedule.; ordrng 1 W11051040 (Lining, Door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ02

Near Hampton, VA 23669

Lucas R.

Job Details: 05/24/2022

"cx complaint ice not dispensing, checked unit found auger motor siezed, recieving 120 vac, quoted cx part W11310391 auger motor 187.86 shipping 15.00, labor 110.00, tax 11.27, total 444.13, cx owes 110.00 labor on return visit.; ordrng 1 W11310391 (motor)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/24/2022

"cx complaint unit squeaking or squealing noise - top load washer , checked unit found belt slipping on pully , replaced and noise stoped once belt was replaced , found whenever lid shuts on unit the lid strike is not properly seating into lock , tryed to readjust and hold on lid where strike sits is not fully cut out allowing strike to move over once it trys to enter lock . unit will need new strike and lid for repair .; ordrng 1 W11130362 (Suspension Rod Kit) and 1 WP8572974 (hinge) and 1 WP8563965 (hinge) and 1 W11404293 (screw) and 1 W11252738 (strike)"

We serviced a

MAYTAG DRYER

Model MGD5630HC1

Near Baltimore, MD 21215

Alexander D.

Job Details: 05/24/2022

"cx complaint unit not drying well. went over oow pricing and cx said they have extended warranty, advised i didnt get any contract info dispatched to me and to call lowes back to get contract info dispatched. cx understands and wants to try getting vent cleaned first. no service provided, no money collected"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/24/2022

"cx complaint unit leaking from element , checked unit found no gasket to stop unit from leaking ... replaced with new element with proper bushing EVERYTHING COVERD by Technical Service Pointer #: W11540964 , took pictures of old element while it was still installed ."

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Red Lion, PA 17356

Bernard M.

Job Details: 05/24/2022

"Cx complaint unit makes noise during spin. Cx was running load of laundry. Cx paused do to noise being loud. Unplugged unit and inspected underneath, found belt dust inside shield and markings on motor spindle and splutch. While spinning the belt tenses up and cause the screeching sounds. Ordering parts, once aprts are in contact cx to reschedule; ordrng 1 W11239857 (belt) and 1 W11283592 (motor) and 1 W10721967 (splutch)"

We serviced a

AMANA RANGE

Model AER6303MFS5

Near Annapolis, MD 21409

Eric W.

Job Details: 05/24/2022

cx compllant of sparking on broil element inspected the unit found the broil element is blown out in back left corner needs new broil elemnet; ordrng 1 W10856603 (broil element)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21704

Brian R.

Job Details: 05/24/2022

replaced heater and tested unit. no leaks seen. job complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Arnold, MD 21012

Eric W.

Job Details: 05/24/2022

special project s17304 installed new heater element and tested unit for leaks no leaks found

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Highspire, PA 17034

Justin L.

Job Details: 05/24/2022

cx complaint doors have gaps on them and you can see the insolation. was able to access unit and after verifying the model and serial and proof of purchase found that the left side rc door had too much insulation causing gaps and seperation. Found the right side rc door to be ok but the freezer door had the same issue with seperation. Contacted techline and spoke to Chris 7733724164. Ordering the doors and they will ship to the cx house where the cx will need to open the boxes and inspect for damage then contact the office to set return.; ordrng 1 W11525214 (left side stainless door) and 1 W10858419 (freezer door stainless)

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/24/2022

"attempted to remove washplate, seized on shaft, needs broken off, ordering washplate, cam and belt, still needs 2 count , left transmission at house; ordrng 1 W10902814 (washplate) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL DRYER

Model WED96HEAW0

Near Fairfax, VA 22031

Carl R.

Job Details: 05/24/2022

"STACKING UNIT-MAKING BANGING NOISE / NOT SENSING TO DRY WELL ALSO . Unit has 3 fault codes.f4e1,f3e6,f4e3, found lint duct door is not functioning the way it should. Cx needs a cleaning ser for the dry. They are calling vent wizards to clean the duct. They will show proof."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Reisterstown, MD 21136

Keith H.

Job Details: 05/24/2022

cx complaint is unit leaking inspected unit and found the inlet valve had a huge crack in it i replaced valve tested it unit is working

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Springfield, VA 22153

Robert W.

Job Details: 05/24/2022

CX Complaint is the unit is leaking water into unit when unit is off. Inspected unit and turned water supply on and found the valve is leaking allowing water to pass when unit is off. Replaced valve assembly and tested unit is now working properly.

We serviced a

MAYTAG WASHER

Model LA712

Near North Potomac, MD 20878

Julian H.

Job Details: 05/24/2022

CX complaint about unit just smoked and smell like burning inspected on spin mode to drain water out and it worked removed front panel and found residue from belt and oil found that transimission has leaked its oil causing belt to slipped and smoke tried to gave CX an estimate but part is NLA CX UNDERSTANDS; ordrng 1 206707 (transmission NLA)

We serviced a

DAYCOR HOOD

Model BESTK42

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/24/2022

"cx complaint only high speed on switch working, verified complaint, nneds switch housing, ordering thru tribles , unit it manufactured by BEST/BROAN.... collected 264.12 visa cx paid in full (2nd appliance); ordrng 1 b06107571 (switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rockville, MD 20853

Roberto I.

Job Details: 05/24/2022

Replaced icemaker but the filter housing was the wrong color (white). Ordering correct color W11162042 (gray). Return visit 5/27/22; ordrng 1 W11162042 (filter housing (gray))

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Fairfax Station, VA 22039

Robert W.

Job Details: 05/24/2022

Cx complaint is tghe door handle for FC is damaged. Inspected unit and found the FC door handle has scratches in it. Ordering FC door handle to fix issue; ordrng 1 W11499276 (FC handle)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Adelphi, MD 20783

Samuel R.

Job Details: 05/24/2022

part came damaged cx also confirmed.reordering part W11416363 special order; ordrng 1 W11416363 (sump)

We serviced a

MAYTAG WASHER

Model MHW5630HC0

Near Midlothian, VA 23114

John P.

Job Details: 05/24/2022

Upon arrival CX stated has 5 year extended warranty through Lowe's I advised have to contact Lowe's extended warranty company CX declined service at this time

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Lebanon, PA 17042

Justin L.

Job Details: 05/24/2022

cx complaint unit hasnt worked since repair. was able to access unit and found codes fdl f01 ran diagnostic and went through but wont work in regular cycle. In accordance with Technical Service Pointer #: W11395614A replace the ccu. Cx has the part but will need to have unit uninstalled and accessable with hookups in order to service once done they will need to contact us to set return; ordrng 1 W11044866 (pressure switch)

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Fairfax, VA 22031

Carl R.

Job Details: 05/24/2022

"The washer will not advance to spin cycle. If forced into it, you have to run the cycle 2-3 times to get the clothes dry enough to put them in the dryer. On occasion it will not progress at all and shut down completely. Inspected unit found several codes f0e8, f9e1,f8e2, cx using way to many clothes and to much detergent. Cx saying they have to use drain and spin to get all the water out of the clothes 4 times. No plastic dust seen, no oil seen, no water leaks.. informed cx to read use and care guide. And not to over load washer."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Glen Rock, PA 17327

Bernard M.

Job Details: 05/24/2022

"Cx complaint unit wasn't cooling . Inspected unit and found ice build up around the evap cover. Also found the left door wasn't sealing. Inspected door and found the bottom hinge to be bent creating gap along the top. The mullion wasn't flush to liner. The screws holding it in were not staying secure to door. Also found the screws which hold handle in place to be stripped out and cause the door to be loose. Ordering parts for repair, door to be shipped to cx address. Once door cx will contact office for reschedule.; ordrng 1 W11084811 (mullion) and 1 W10849515 (left door) and 1 W11483532 (handle) and 2 W11449276 (screws)s and 1 W10816322 (hinge) and 1 W11223833 (bushing) and 1 W11099340 (control) and 1 W10887800 (shelf)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Woodbridge, VA 22192

Richard B.

Job Details: 05/24/2022

"CX got notified about a possibal issue. Inspected unit and found heater needs replacing due to possibal issue with grommetts. Replaced heater and ran a test wash. No leaks , Squared up machine, Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Hanover, PA 17331

Marc M.

Job Details: 05/24/2022

"cx complaint unit not cooling in rc section. inspected unti and found that upon todays service the unit is in fact cooling. without clear problem occuring it is not possible to diagnose what might have failed. cx did state that the fc seemded ok and the rc was in the 60 degree range. it is possible that the damper door did not open at some point leading to the rise in temps, but as of today the unit is cooling to 37 degrees in the rc. checked and found all gaskets are sealing. comp running. evap fan running. damper door will open and close. documented as much as possbile but do not reccomend replacing parts at this time."

We serviced a

AMANA DRYER

Model NED4655EW1

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/24/2022

"cx complaint of unit making noise and taking too long to dry,checked unit to find noise coming from blower wheel,found object that causeing the blower wheel to make noise also cuase it to have long dry time remoived object from unit tested works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Arlington, VA 22201

David J.

Job Details: 05/24/2022

CX complaint unit dumping water into freezer. Inspected unit and found fill tube was not inside icemaker. Removed icemaker lengthened the fill tube. Replaced icemaker and tested unit is now filling the icemaker. Unit is not working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Arlington, VA 22202

Lloyd B.

Job Details: 05/24/2022

Cx complained the unit leaked. Installed new valve and tested by using the dispenser and water did not come from underneathe the drawer. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model MRT118FFFH00

Near Arlington, VA 22205

David J.

Job Details: 05/24/2022

Cx is an apartment company and would not have anyway to pay 120.00 to inspect unit. Explained that the unit could be covered but have to pay service call to check. They decided to not do the job.

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW1

Near Lebanon, PA 17042

Fred G.

Job Details: 05/24/2022

"cx complaint unit is making loud noise while in a spin cycle. inspected unit and entered it into diag a found error codes f0e3, f0e5. cleared codes and ran unit through a auto test. unit finished auto test with out issue. rand unit throuh a calibration test. unit finished that without issue. lifted unit up to look under and found oil leaking from gearcase. unit is have noise due to the loss of oil. qouted the cx for the full repair of 584.35. cx declined repair. charged cx only for service call of 120 paid by check #4006"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFCS22EVMS00

Near Arlington, VA 22205

David J.

Job Details: 05/24/2022

Cx not home called office let them know.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Reading, PA 19608

Fred G.

Job Details: 05/24/2022

"cx complaint unit is making a loud noise and unit keeps draining and draining. plugged unit in and found that the unit is sensing water and starts draining. unit is having a pressure switch failure in the control board. replace control with preid part. calibrated unit and ran a auto test. found unit is making noise while in a spin cycle. removed belt cover and found splutch to be worn and also belt is worn. unit needs sputch and belt. replaced both parts with van stock. tested unit and now unit checks good.; used 1 W11239857 (belt), and 1 W10721967 (splutch) from stock"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS245LX0

Near McLean, VA 22101

David J.

Job Details: 05/24/2022

Cx complaint check out unit and make sure everything looks good. Inspected unit for error codes and found none. Also ran unit through cycle. Found zero leaks and unit ran through cycle perfect. Check drain hose and there was no high loop. Put hose into a high loop. Unit looks good

We serviced a

WHIRLPOOL WASHER

Model GHW9150PW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/24/2022

"cx under impression unit has warrenty , advised cx that unit is no longer under warrenty and its a 2005 unit , will owe 120 service call not including parts or labor , cx refused stating unit cant be that old i had show cx that unit was made in 2005 , cx refused service at this time ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near McLean, VA 22101

David J.

Job Details: 05/24/2022

Techline 7733726549Cx complaint heater element service pointer. Found unit is unable to be removed. Cx stated they had to remove the counter top completely to put in. Floor drops about 2 . Called techline and documented. Explained to Cx if the have the handy man that installed it come and remove it. To give us a call and we can install it then.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near New Bern, NC 28560

Ronnie B.

Job Details: 05/24/2022

"Replaced chute, seal, coupling, and ice container, tested, unit is working as designed."

We serviced a

KITCHENAID COMPACTOR

Model KTTS505EPA0

Near McLean, VA 22101

David J.

Job Details: 05/24/2022

Cx complaint unit has no power. Tested the outlet and had 120vac. Traced outlet harness back and found ground wire going to fuse on left side of unit was Pinched by metal and cut through wires. Spliced wires back together and unit is now working as intended. Explained to Cx unit is safe to use and we will return once part arrives. Send DX back to job per request.; ordrng 1 W10830603 (Power plug harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM5

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/24/2022

"cx complaint of unit not draining ,checked unit to find the following error codes F6E4,F4E4,checkedu nit to find that drain pump had failed replaced pump testedu nit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC700HPS00

Near Arlington, VA 22207

David J.

Job Details: 05/24/2022

Cx complaint unit is not getting cold on RC side. Found a lot of ice built up on fc side. Found that when testing evap fan I can here it trying to start but Ive is stopping it. Need to replace evap fan and evap harness. Cx insisted he wants to try and repair on his own and will let us know if he needs us. Will call us if needed. Cx paid 120.00 for service call. Please note***ty is off revised with new parts and dont have Ty to fix. Spoke with Cx so he knows the new total if needed.***; ordrng 1 W11396715 (Evap fan motor) and 1 W11449066 (Evap defrost harness)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH54521JZ00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 05/24/2022

Cx complained the units bulb did not work. Inspected the unit and found a bad socket. Installed new socket and tested and it now lighs. Job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, VA 22207

David J.

Job Details: 05/24/2022

RC temp at 33 degrees and set to 38.Fc temp at 5 and set to 0 Cx complaint unit is frosting in rear of fc. Found hinges on door are bad and do not operate properly and will need to be changed. Also found trying to test 101 the line is open. Weirdly I put into manual defrost mode and it worked. Going to order evap harness as well. Cx is going to think about only doing harness for now and will call is when she decides. Cx paid 120.00 for service call.; ordrng 1 W10292241 (Evap harness)

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Richmond, VA 23294

Jerod R.

Job Details: 05/24/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Arlington, VA 22204

David J.

Job Details: 05/24/2022

No answer not just walking in. Husband in work meeting. Called office ; saved tckt

We serviced a

JENN-AIR COOKTOP

Model JGD3430GS00

Near Fairfax, VA 22030

Carl R.

Job Details: 05/24/2022

"JA Burner Not Lighting - Gas Cooktop - PRE-ID Burner Head. Removed grates and removed cover to get to rf burner. Replaced ignitor, replaced cover, grates and screws, and burners and burner caps. Rf burner ignited with no problem. Unit working properly."

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Baltimore, MD 21213

Shane M.

Job Details: 05/24/2022

"vacant home, unit is OOW. no anwser when calling cx. unit has 2 error codes. F8E1 F0E5. W11210463 377.96 no money was collected.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MBF2258FEZ02

Near Charlottesville, VA 22903

Kyle A.

Job Details: 05/24/2022

"Cx complaint of unit having a broken freezer switch and a bad light bulbs. Did confirm broken arm on switch and burnt out bulbs. Replaced all three and unit is now as designed.; ordrng 1 W11396033 (Switch), used 1 W11396033 (Switch) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Frederick, MD 21701

Ricardo S.

Job Details: 05/24/2022

"the client complains about a water leak, inspected the unit, tub, valve, drain hose are good, the leak coming from the water supply line because is loose so i tight the hose, unit tested several times and works great"

We serviced a

WHIRLPOOL DRYER

Model WED9200SQ0

Near New Kent, VA 23124

Gill G.

Job Details: 05/24/2022

verified cx complaint of unit not starting and giving fault code F01(primary control failure). cx not ready to replace control WPW10110641 at this time. provided quote and collected for service call.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ3

Near Richmond, VA 23237

Chris B.

Job Details: 05/24/2022

helped gg

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Manchester, MD

Drew B.

Job Details: 05/24/2022

"cx complaint that unit is not starting past the one second when running clicks then drain kicks on half second the nnothing, has power and was able to get to go thriugh everything in test cycle up till the agitation. will need the following parts.; ordrng 1 W11395618 (cap) and 1 W11556725 (acu) and 1 W11481722 (actuator) and 1 W11590868 (harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Petersburg, VA 23803

Chris B.

Job Details: 05/24/2022

cx complaint unit will not cool inspected unit confirmed cx complaint found thermister at 14.5 ohms when cover in ice evap covered in block of ice thawed evap and replaced evap unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Virginia Beach, VA 23454

Jason T.

Job Details: 05/24/2022

"Cx complaint, not cooling-freezing properly, installed compressor kit and coupler. Vacuumed and charged with 41g of R600A, verified proper air flow, cooling-freezing...working as designed.; ordrng 1 R600A (R600A), used 1 W10913906 (Coupler), and 1 R600A (R600A) from stock"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Petersburg, VA 23805

Chris B.

Job Details: 05/24/2022

cx complaint unit gets off balance and knots clothes inspecetd unit found f0e5 stored ran calibration mode and diag cycle found rear left suspention to be weak ordering suspention could not connect to internet called office to order suspention; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/24/2022

"upon arrival cx stated unit is under warranty, called office to verify. office advised to treat as oow. advised cx, cx then had rent a center on the phone advised rent a center job is oow and it will be 120 for not including parts or labor. rent a center denied repair."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Elizabeth City, NC 27909

Branden R.

Job Details: 05/24/2022

"cx complaint vibration, walking or off balance - front load washer checked unit found no error codes , disassembled and put unit into test mode found during spin unit has HEAVY vibration the whole time , calibrated and tested again unit is still moving and vibrating heavy . unit will need new tub assembly for repair found bad bearing in tub ordering shock absorber also . TUB IS TO BE SHIPPED TO CX , advised cx to check for damage . cx agreed .; ordrng 1 W11287253 (Assembly, Tub And Drum) and 1 W11316766 (Shock Absorber)"

We serviced a

WHIRLPOOL COOKTOP

Model KSIB900ESS2

Near Pasadena, MD 21122

Kevin P.

Job Details: 05/24/2022

"cx complaint nothing on induction top coming on, verified voltage is good. installed new module 564.96 total collected by cc. job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Hampton, VA 23661

Jason T.

Job Details: 05/24/2022

"Cx complaint, top right door glass pushing out of the fame assembly, pics on SD. Called Whirlpool Safety Team and spoke with and spoke with Donna to document findings REF # 7733689662, issued repair auth # S225AB. Advised cx outer door assembly is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11176456 (Door Assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23222

Gill G.

Job Details: 05/24/2022

cx complaint: unit is not producing enough ice. tested freezer temp at 6 degrees. found door gasket not sealing at bottom inner side. door is warped. ordered freezer door in stainless.; ordrng 1 W11566705 (freezer door stainless)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204DSS0

Near Fairfax, VA 22031

Jason A.

Job Details: 05/24/2022

"CX complaint DW doesnt clean well. Detergent doesnt dissolve & dishes not clean, No error codes. Ran test wash & motor has good pressure but wash arms are clogged with debris. See SDpic Cleaned out ports & filters. Ran test wash - good pressures. NO LEAKS > JJ"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Hummelstown, PA 17036

Justin L.

Job Details: 05/24/2022

cx complaint when attempting to start a cycle the unit displays close lid to start cycle. was able to access unit and verify MS& POP. Entered diagnostic and found no saved codes. Checked sensor feedback and lidl lock not registering. Found that the lidlock shorted and took out part of the board with it. Will need the control (5@tribbles) and lid lock (100@tribbles). Setting return for Fri 5/27/22; ordrng 1 W11419051 (control) and 1 W11394572 (lid lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Washington, DC 20002

Mitchell H.

Job Details: 05/24/2022

cx complaint units frosting in freezer at times. inspected unit and had no frost today. checked seals and cabinet for any seperations and air leaks form the cabinet. all checked good. door gasket is perfect. showed cx how these freezer doors can be if opened from left side of door as there is no locking mechanism on the lfet side of the tracks so the track canbecome off and cause door to be slightly ajar when shutting it if it was opened from the left. cx needs to be opening door form middle or right side of door and not left otherwise this will become a common issue for them. unit is working as designed and there is no fix for this issue. technically is a user error.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 05/24/2022

Special project.. repalced heater.. unit tested ok.. no leaks

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Accokeek, MD 20607

Mitchell H.

Job Details: 05/24/2022

cx complaint units check vent light is still coming on in cycles. inspected unit and confirmed. went outside and confirmed unit had good airflow. ran numerous cycles with vent and it came up. took vent off back of dryer and code never came back up. i cut down on some of the vent and made it so it wasnt snaked behind unit and it was still coming up with the error. the run of the vent is just barely too long and is causing the error. unit itself is working as desinged. job completed. cx is now happy and understands how and why its happening.

We serviced a

JENN-AIR RANGE

Model JGRP748HL01

Near Phoenix, MD 21131

Drew B.

Job Details: 05/24/2022

"cx complaint that unit is notclosing right when looking found the door is closing as should and will not need any work being the self closing hinges... also found the right big oven has not been converted and has massive yellow flame over the bottom panel, will have plumber convert thart and also found the right front is making poping noise when switching from simmer to non and tried other burner and is same thing will need the followin parts after speaking with MA.; ordrng 1 W10892418 (rf orfcie holder) and 1 W11328971 (burner caps)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dover, PA 17315

Sal R.

Job Details: 05/24/2022

CX complai t was that the utni was making a beeping noise. I found the unit to have a F8E4 error code. I was able to clear tyhe code and ran a test cycle. I interupted the cycle and found suds in the unti . I was able to edjucated CX on suds and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Broadlands, VA 20148

Christian C.

Job Details: 05/24/2022

"Cx complaint IM is not working, top shelf in RC section, and bottom of RC is cracked in liner. Found that diffuser door does not close. Installed diffuser. Tested and diffuser now opens and closes. Repaired bottom of RC section liner. Ice maker is intermittently working. Ordering ice maker and water resevoir.; ordrng 1 W11546935 (ice maker) and 1 W11579182 (water resevoir)"

We serviced a

WHIRLPOOL DISHWASHER

Model GU1108XTLQ0

Near Pasadena, MD 21122

Kevin P.

Job Details: 05/24/2022

"cx complaint unit leaking cx finding water running down a grout joint under the unit, remove kick panel and found a slow drip at compression nut where copper feed line connects to the fill valve and while washing a significant leak dripping from the bottom of the sump assembly and sump motor soiunds loud. qouted repair to replace sump assembly but cx would still need to have a plumber correct the feed line dripping. 442.28 total 120 service call collected by cc. cx declining repair at this time job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Stafford, VA 22554

Demonte S.

Job Details: 05/24/2022

Installed Coupler & Drier. Pulled Vacuum on unit. Unit is holding Vacuum. I then Filled the unit. Unit is starting to Cool. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Washington, DC 20015

Roberto I.

Job Details: 05/24/2022

"CX complaint poor wash.Ran test mode, found no errors. Ran a test cycle, everything worked ok. Manually tested nllet valves, agitation, spin and drain. Agitator and suspension ok. I was unable to replycate any issue."

We serviced a

MAYTAG DRYER

Model MEDP575GW1

Near Bealeton, VA 22712

Demonte S.

Job Details: 05/24/2022

Inspected the unit. Found that the cx is saying that the Dryer Drum Seal is coming off. Checked the Dryer Drum Seal. Found parts of the Drum Seal is coming Off. Used Hi Temp Glue to Seal the Drum Seal back On. Let the Glue Dry for 10 - 15 mins. Tested the unit. Unit is working as Designed. ; used 1 Wpy055980 ( Hi Temp glue) from stock

We serviced a

MAYTAG DISHWASHER

Model MDB7959SHZ0

Near Takoma Park, MD 20912

Samuel R.

Job Details: 05/24/2022

"cx complaint unit is not washimg dishes.inspected unti and found unit to have water come slowly.upon further inspection found sump to be bad as it would not move spray arms.also got error code f2e1 and console would not respond at times.unit will need a new sump,inlet valve and control panel.called into office to order and schedule; ordrng 1 W11255647 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Pasadena, MD 21122

Kevin P.

Job Details: 05/24/2022

"arrived and found excessive noise from the freezer fan as its hitting ice build up from not defrosting properly, ff evap is clear and no signs of overfrosting. ordering freezer evap fan w/ harness, u.i., and control. unit will need to be fully defrosted on return visit to install parts and perform any further tests to check 3 way valve operation. this will require additional time as cx is older and unable to defrost the unit properly on there own. will also install dual valve on return visit; ordrng 1 WP67006337 (blade- fan) and 1 W11249952 (frzr evap motor w/ harness) and 1 W11330971 (u.i.) and 1 WPW10675033 (cntrl-elec)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Haymarket, VA 20169

Ezra M.

Job Details: 05/24/2022

"installed new HMI, verified no ice buildup and proper temps"

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