Service History 1161 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE60FXSS3

Near Williamsburg, VA 23188

Lucas R.

Job Details: 05/31/2022

"cx complaint unit not filling, checkd unit found 6-6 6-4 6-1 water codes, found zip tie under float bobber causing voltage loss to valve, removed tie, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM04

Near Alexandria, VA 22315

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not make ice. Installed new valve and fill tube and tested and it now makes ice. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/31/2022

compliant dishes arent dry at end of cycle entered diag cycle only code f5 e1 for door being open during cycle ran diag no errors confirmed heater coming on during cycle at end tested temp with thermocup found water at 90 f asked customer if it took awhile for water to heat up and also had heater turned up but has a 82 year old in home informed customer to run the hot water in sinkn before starting a cylce

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Virginia Beach, VA 23455

Jason T.

Job Details: 05/31/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, found evaporator harness connection backed out, thermistor shorted, during manual factory diagnostic, no vac from the control to the heater circuit. Advised cx parts are on a factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11558182 (Control) and 1 W11581973 (Harness)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Washington, DC 20016

Samuel R.

Job Details: 05/31/2022

tried removing wash plate but it was rusted and wouldnot budge.ordering washplate as we would need to break off the old one.W10752283 38; ordrng 1 W10752283 (wash plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Newport News, VA 23607

Jason T.

Job Details: 05/31/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, found thermistor shorted, evaporator fan not cycling property, control relay failure. Installed pre-i'd parts, also used control box from truck stock. Verified proper air flow, cooling-freezing...working as designed.; ordrng 1 W11546690 (Control Box), used 1 W11546690 (Control Box) from stock"

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Havre de Grace, MD 21078

Neil H.

Job Details: 05/31/2022

CX COMPLAINT UNIT HAD STOPPED COOLING THAN CAME BACK ON COOLING GOOD BUT IN DIA TEST FOUND UNIT SHUT DOWN WHEN I TESTED THE ICE FAN A 2ND TIME UNIT DROPPED OUT AT PANEL THAN BACK ON ORDERING NEW ICE FAN AND ICE MAKER CX MENTIONED THE TIME THE I/M STARTED SLOWING DOWN NOT SOON AFTER THE FC SHUTDOWN BEFORE COMING BACK ON.; ordrng 1 W10846539 (evaporator fan blade) and 1 W11579560 (Whirlpool Refrigerator Ice Maker)

We serviced a

KITCHENAID DISHWASHER

Model KUDE70FXSS5

Near Annapolis, MD 21401

Shane B.

Job Details: 05/31/2022

complaint is the unit making a lot of noise during cycle. cx said unit is washing fine and shuts off at the end of the cycle but it a lot louder than normal. no saved codes. ran service cycle. when draining unit was very loud. drain pump flow is fine and i found no debry in the pump but it is very loud. ordering new drian pump.; ordrng 1 WPW10531320 (drain pump)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Vienna, VA 22180

Jason A.

Job Details: 05/31/2022

"CX complaint DRYER leaves load wet & has to be run 2X. Test & replaced moisture sensor & check air flow to exterior of house. Recommend CX have vent cleaned. If CX calls back order vent tester W11224254 & moisture sensor WPW10298258 > JJ; ordrng 1 WPW10298258 (moisture sensor harns, JJ/VS)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Lititz, PA 17543

Justin L.

Job Details: 05/31/2022

cx complaint unit not cleaning the dishes. was able to access unit and verify m&s and proof of purchase. entered diagnostic and found code f4e3 wash motor not running. ran diagnostic and found unit filled and voltage was being sent to the wash motor but the water was being pumped. replaced sump assembly with pre-id and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KSC24C8EYY02

Near Olney, MD 20832

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the unit not cooling properly, inspected the unit, the Rc temp read 45 degrees, the evsaporator cover is full of frost.. defrot not working,also the Fc temp read 39 degrees, i ran test#4 the frost pattern on freezer evaporator is no good, triple valve issue, unit needs rc thermistor fan scroll, triple refrigerant valve and drier; ordrng 1 W10316760 (thermistor) and 1 WPW10451893 (fan-scroll) and 1 w11590197 (refrigerant valve) and 1 WPW10143759 (dryer) and 2 countsjob (sealed system)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC

Samuel R.

Job Details: 05/31/2022

replaced part and gasket would not sit right in tub.reordering part W11085683 99 tribles; ordrng 1 W11085683 (sump motor)

We serviced a

KITCHENAID OVEN

Model KFGD500ESS04

Near Woodbridge, VA 22192

Demonte S.

Job Details: 05/31/2022

Inspected the unit. Found that the cx is saying that the Lower Oven isn't Igniting so Oven can get hot. Checked the Voltage to the Ignitor to Lower Oven. I'm getting 121.4 Volts. Installed new Ignitor. Tested the unit. Unit is Heating. Unit is working as Designed.

We serviced a

WHIRLPOOL OVEN

Model KOST100ESS04

Near Odenton, MD 21113

Alexander D.

Job Details: 05/31/2022

"replaced bake element, control and console. tested unit. unit finished preheating to 450 within 15min. unit is now working properly"

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Fishersville, VA 22939

Eric F.

Job Details: 05/31/2022

"Confirmed cx complaint unit not heating. Tested unit, found 120 volts grounding to cabinet from inline power to heating element. Tested element, element reading open continuity when tested alone, no ground to cabinet when tested by itself but with power unit is grounding to cabinet when inline power plugged into element. Removed leads from element and tested across both, confirmed 120 across in/outline power through element but when plugged in that power grounds to the chasis. There is an issue with either the element or the harness grounding the unit out when in operation. Ordering parts.; ordrng 1 W11561609 (harness) and 1 279838 (element,heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Jessup, MD 20794

Alexander D.

Job Details: 05/31/2022

replaced control. tested unit. compressor started running. unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW1

Near Haywood, VA 22722

Thomas B.

Job Details: 05/31/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the gearcase, splutch, shifter, harness, washplate, and belt tested and inspected for proper use unit now functions normally."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Locust Grove, VA 22508

Tanner B.

Job Details: 05/31/2022

"ff returned iced up and 15psi/150psi while cooling ff .. ff 40-42degrees 68 degrees in fc .. 15vac /175psi+ while cooling fc.. equalized to 25/25 step 3 -15vac and 180psi step 4 10psi and 175psi step 5 -20 in vac and 180-200psi 7733476913 findings when i arrived / sr from WPL TECHLINE.. The compressor joints have heavy solder, 3way is making noise / fc evap maybe restricted and there is a kink that should be corrected on ff return line where evap is.. extra tubing required . replace compressor, 3way and drier , both evaps and fix tubing in ff evap area.. ; ordrng 2 wpw10143759 (uv drier)s and 2 w10913906 (coupler)s and 1 w10779331 (compressor) and 1 nitrogen (nitrogen) and 2 876765 (tubing)s"

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Reva, VA 22735

Thomas B.

Job Details: 05/31/2022

Cx complaint unit is not working properly inspected unit removed and replaced the console tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Stafford, VA 22554

Tanner B.

Job Details: 05/31/2022

Removed and replaced drive assembly clutch .. found exessive play in shaft of drive assembly .. unit needs need new slider clutch and drive assembly .; ordrng 1 w10734521 (slider clutch) and 1 W11449841 (drive assembley)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW0

Near Silver Spring, MD 20910

Israel R.

Job Details: 05/31/2022

Customer complaint unit is not spining. I tested the unit and the unit is not spinning because the capacitor is smashed and is bad. The motor is just humming. I quoted for repair. they only paid for service. They are going to fix it on their own. paid 120. owes 250.19 for repair if they call back.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Bowie, MD 20715

Mitchell H.

Job Details: 05/31/2022

cx complaint unit was showing f0e9. installed drian pump due to noise. and also the splutch and belt due to belt spinning on pulley. tested unit and unit seems to be working as desinged. no errors on machine since last visit as well. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Ruckersville, VA 22968

Thomas B.

Job Details: 05/31/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the compressor, evaporator, drier, and coupler, filled with 4.25 oz tested and inspected for proper use unit now functions normally informed cx to allow 24 hrs to reach temperature"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Towson, MD 21286

Keith H.

Job Details: 05/31/2022

cabinet was damaged upon inspection also cap is required; ordrng 1 W10676680 (cabinet) and 1 W11050804 (cap)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Virginia Beach, VA 23452

Jason T.

Job Details: 05/31/2022

"Cx complaint, will not fill with water, tested all circuits, found valve connector backed out of the harness connection, repaired the harness connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW8540FW1

Near Owings Mills, MD 21117

Keith H.

Job Details: 05/31/2022

installed new valve it worked once then it didnt it was determined that the house valve is not releasing any hot water cx to have plumber fix issue

We serviced a

MAYTAG DRYER

Model MEDB200VQ0

Near Bowie, MD 20716

Shane B.

Job Details: 05/31/2022

installed thermal fuse and tested unit for cx. unit is running and heating properly. unit working as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Owings Mills, MD 21117

Keith H.

Job Details: 05/31/2022

replaced capacitor tested adn calibrated unit is working

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF606ESS01

Near Woodbridge, VA 22192

Demonte S.

Job Details: 05/31/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator Section is warm / Right Door Seal is ripping. Checked the Right Refrigerator Door. Found that the Door Seal is ripping. I then checked the Refrigerator Evaporator. Evaporator in the Refrigerator Section is Iced Over. Unit will need the Drain Pan, Evaporator Fan Motor & Right Door Seal. Any questions please check Sd Pictures. ; ordrng 1 W11087438 (Whirlpool Refrigerator Evaporator Fan Motor) and 1 W11457241 (PAN-DRIP) and 1 W10846057 (Whirlpool Refrigerator Door Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ00

Near Owings Mills, MD 21117

Keith H.

Job Details: 05/31/2022

cx complaint is unit not cold inpsected unit put into test mode went to test 3 and evap fan isnt operating ordering new fan; ordrng 1 W11224591 (motor-evap)

We serviced a

WHIRLPOOL OVEN

Model WOD93EC0AS04

Near Upper Marlboro, MD 20774

Robert A.

Job Details: 05/31/2022

"Cx complaint that the unit is not working. I inspected the unit to confirm the complaint. I found an error code: f5e4. Cx said the unit starting doing this after they ran a self clean cycle. I checked test mode and the unit recognized the door being opened and closed for the upper and lower oven. All other test functions worked except the door motor (clean button). I preheated the oven to 350 degrees, the unit successfully preheated. The unit does not work in self clean mode. The latch motor is working (it recognizes the door open and closed), but it is not responding to the command given from the controls. The unit will need a new control board and UI console to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10841979 (control) and 1 W10864166 (UI console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Chesapeake, VA 23322

Carl A.

Job Details: 05/31/2022

"replaced door to find after hanging new door, the bulging reodering parts needed for repairs; ordrng 1 lw10913113 (Door) and 1 W10897565 (Assembly, Bracket) and 1 W11398787 (Closer, Lower Cam Door)"

We serviced a

KITCHENAID REFRIGERATOR

Model KUDR204ESB00

Near McLean, VA 22101

Eric W.

Job Details: 05/31/2022

cx complant of fan hitting ice again inspected unit with tec line because no info on unit in service matters found 120 v to heater but not defrosting needs new heater cx paid in full

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hampton, VA 23661

Jason T.

Job Details: 05/31/2022

"Arrived on site, advised cx of the 120.00 service call, per cx stated that she has a extended warranty with Lowe's. Contacting Lowe's for warranty service.; O-emld tckt"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hagerstown, MD 21740

Danny R.

Job Details: 05/31/2022

cx canclled at the door i called off to vierfity the scode and the scode is for serital number range that this unit is out of no coverage cx will call back wp to see if they can get unit covered if called back send lid as well

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Middletown, DE 19709

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit not cooling. Tested inspected and verifed complaint. Found the RC evap to be defective causing air to get into the system and mix with the refrigerant. Called parts specalist and spoke to haley. Returning 6/6/22 with evap 2ct sealed system.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Ashburn, VA 20148

Ricky E.

Job Details: 05/31/2022

"installed part and verified operation, unit cksok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HBS04

Near Rockville, MD 20853

Julian H.

Job Details: 05/31/2022

"CX complaint about unit making a noise on te back did a compressor test #4 when compressor kicked on found compressor making a vibration went to the back found that compressor mounts cause compressor to stay down to low causing vibration replaced with mount kit from VS tested for around 15min working properly; ordrng 1 4388295 (mount-kit), used 1 4388295 (mount kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Williamsburg, VA 23185

Lucas R.

Job Details: 05/31/2022

"cx complaint unit not dispensing ice, checked unit found impeller free spinning on auger motor shaft, unable to seperate, ordring divider as well.; ordrng 1 WP63052-2 (impeller) and 1 W11310391 (motor) and 1 WPW10309864 (divider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Broadlands, VA 20148

Ricky E.

Job Details: 05/31/2022

"installed part and verified operation, unit xksok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Sandston, VA 23150

Gill G.

Job Details: 05/31/2022

"replaced tub gasket. tested. door will not close correctly. inspected door hinges and found tub door hinge pegs are very worn and door hinges are moving when door is opened and closed and door is not square to tub and not closing. unit needs tub replacement along with door hinges. cx does not want to order hinges WP8534854, WP8534853 at this time. cx is reaching out to whirlpool for parts concession. tub ordered.; ordrng 1 W10681512 (tub-dishwr)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS1

Near Leesburg, VA 20176

Ricky E.

Job Details: 05/31/2022

"ck fnd units gasket not sealing o9n the right side of the door... reset the gasket to the door, verified no leaking, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Martinsburg, WV 25404

Danny R.

Job Details: 05/31/2022

i found the mulion to be miss blown and not selaling called tech line made report unit will be sent for review . sr 7733772566

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Crownsville, MD 21032

Kevin P.

Job Details: 05/31/2022

"ionstalled gearcase, motor, cam assembly, and belt. then calibrated unit and advised cx to continue use. job complete."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near ,

Chris B.

Job Details: 05/31/2022

cx compalint unti leaks inspecetd unit found unit leaking from sump replaced sump tested unit inspedcte dfor leaks working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTE554CSS3

Near Arlington, VA 22207

Eric W.

Job Details: 05/31/2022

294.28 unit will need complet sump cx paid the dirrerance for the sump cx will owe 110.00 on return; ordrng 1 W10907620 (sump)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Sutherland, VA 23885

John P.

Job Details: 05/31/2022

"Installed controls, ran through test and check for errors none found unit currently working as designed"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Hanover, PA 17331

Sal R.

Job Details: 05/31/2022

I was able to access and replace the water inlet valve. I then ran a manuel test 3 and auto test. Unit is opperating as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Phoenix, MD 21131

Keith H.

Job Details: 05/31/2022

cx complaint is unit not washing inspected unit and found the cap not energizing motor and also the latch clicks but not sure if its faulty ordering all 3 parts; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (capacitor) and 1 W11513248 (latch)

We serviced a

WHIRLPOOL WASHER

Model WTW8120HC0

Near Chesapeake, VA 23321

Branden R.

Job Details: 05/31/2022

"cx complaint after repair, water leaks from bottom of washer when in use , checked unit found no error codes stored to unit , disassembled and found tub ring was not properly seated to unit allowing softner to drip on the inside of the unit and down to the bottom left side of unit , reseated and tested unit is now running as designed with no leaks."

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near North East, MD 21901

Alexander W.

Job Details: 05/31/2022

CX cancled at door said she was not aware of 120 service call fee and this is an ongoing issue.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Martinsburg, WV 25401

Danny R.

Job Details: 05/31/2022

cx not here offcie resch apt; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ02

Near New Providence, PA 17560

Justin L.

Job Details: 05/31/2022

cx complaint that the rc section has moisture and ice build up. was able to access unit and after verifying m&s and pop found that the rc door gasket was recessed and allowing warm air to enter the unit. using my heat gun was able to heat the gasket and allow it to form to the cavity. unit is now operating as intended no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW

Near Silver Spring, MD 20901

Israel R.

Job Details: 05/31/2022

Customer complaint unit is not drainning. I tested the unit and the unit is not turning on the pump. I pulled unit out and found the pump connector wires had come out of the pump and melted a little bit. The pump is testing good. Splice wire and tested unit is now back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WGD95HEDC0

Near Silver Spring, MD 20902

Israel R.

Job Details: 05/31/2022

Customer though the unit is under warranty. The custoemr did it online the call. She needs to call back to whirlpool for Extended warranty. Could not find the contract. She is calling back. Did not diagnosed becaseu we could not prove warrantyh or extended warranty.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Charlottesville, VA 22902

Eric F.

Job Details: 05/31/2022

"Installed seal, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS20XVMS8

Near Washington, DC 20002

Mitchell H.

Job Details: 05/31/2022

cx complaint unit is frosting in freezer. ice maker not working and food freezing. cx said food has always froze. checked fridge and found items all along back wall as well as infront of damper this will cause freezing. bumped tmeps up slightly and had cx move some food around. also found door gaskets bad. cx wanted to replace one first and see how it helps things. ice maker is cycling and getting stuck in cycle unit needs ice maker as well. cx paid in full reshceduled accordingly.; ordrng 1 W10830055 (gasket)

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBS208DBL7

Near Potomac, MD 20854

Julian H.

Job Details: 05/31/2022

CX complaint about unit's fan making a noise inspected and found that top cooling fan doesnt move getting power CX OWES LABOR 135; ordrng 1 WPW10016550 (blower)

We serviced a

AMANA WASHER

Model NFW5800HW3

Near Richmond, VA 23223

Gill G.

Job Details: 05/31/2022

"replaced cold water inlet valve, dispenser drawer and console. tested. unit is working as designed. console and water valve are in bin for return as per note."

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDBM04

Near Severn, MD 21144

Alexander D.

Job Details: 05/31/2022

"cx complaint unit intermittently dispensing crushed ice instead of cubed. working good at this time. switched between crushed and cubed several times and each time solenoid stayed down for crushed and moved up for solid. cx said that usually will dispenser mostly solid cubes with some crushed mixed in and they switch between both ice types often. advised cx that sometimes there can be leftover crushed ice in container that will come out next time they switch to cubed and that crushed ice fragments can get left in ice chute, ice door and container door and let warm air in and cause ice to melt and refreeze so it may get crushed trying to break cubes apart. cx understands. unit is operating as designed at this time"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near White Plains, MD 20695

Shawn D.

Job Details: 05/31/2022

W12XNA1EPL1 cx complaint unit says close lid when he trys to start a cycle. inspected unit and confimred the complaint lid is closed and unit is saying close lid and will not start a cycle. checked door switch and found its locked up. replaced door lock then tested unit now locks good and ran service cycle and went through fine. unit is good

We serviced a

WHIRLPOOL DRYER

Model WED560LHW1

Near Rockville, MD 20852

Julian H.

Job Details: 05/31/2022

replaced parts repair kit not for this model and blower wheel was fine tested and working as good as it gets

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/31/2022

"rediagnosed found ice behind damper, cold air leaking from behind, thermistor part of damper harness, ordering damper, will need to seal behind with permagum; ordrng 1 W11317276 (diffuser)"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Camp Hill, PA 17011

Bernard M.

Job Details: 05/31/2022

"Cx complaint the unit isn't drying clothes. Entered diag and found error code F3E2 moisture sensor open. Ran unit on normal cycle with sizeable load, and after few minutes, unit would end cycle leaving clothes damp. Accessed tje moisture sensor and found it disconnected from sensor bars. Reconnected harness and checked for damage and found no damage. Ran test cycle and unit checks good."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO42FTX03

Near Washington, DC 20007

Samuel R.

Job Details: 05/31/2022

replaced parts and checked unit.its now cooling.advised cx unit needs 24hrs to come up to proper temp

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Springfield, VA 22153

Demonte S.

Job Details: 05/31/2022

"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding a Vacuum. I then filled the unit. Unit is starting to Cool. Pressure are 1 Bar Low Side. High Side is reading 120 psi. Advised the cx to allow 3-5 days before adding Food. Unit is working as Designed.; used 1 W11506635 ( Whirlpool Refrigerator Access Valve Coupler) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Henrico, VA 23231

Joseph D.

Job Details: 05/31/2022

"countybear@aol.com found unit with leak at drier and failed compressor, replaced compressor and sealed joint. unit cooling. pressures good. working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Kearneysville, WV 25430

Danny R.

Job Details: 05/31/2022

unit had loose gasket at icemaker bin makling ice melt anf froze again and locling it up adkjusted the gasket checksok

We serviced a

JENNAIR REFRIGERATOR

Model JF42NXFXDE02

Near Annapolis, MD 21401

Kevin P.

Job Details: 05/31/2022

"arrived to install parts and evap is heavily overfrosted and needs to be thawed out but you have no access from the front to vacuum the pan out to keep it from overflowing water onto the brand new hardwood, it looks like the unit needs to be pulled out to get access to the pan to drain it as its being thawed return visit will require 2 techs and 2 ct to thaw and defrost. i explained to cx we can try and thaw and hopefully soak up all the water with towels but explained i cant guarantee the pan wont overflow until the hardwood, cx said the floors are brand new and he doesnt wanna take any chances risking water damage. please reschedule asap for 2 techs an"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, VA 23454

Carl A.

Job Details: 05/31/2022

replaced parts tested unit works as designed

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Herndon, VA 20171

Richard B.

Job Details: 05/31/2022

"CX complant. Cooktop says hot. Inspected unit and found RF burner switch needs changing , Changed switch and tested unit. Working as designed, Job completed RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Glen Allen, VA 23059

Jerod R.

Job Details: 05/31/2022

"found unit had leak at pan heater , ordered needed parts added pics to ticket; ordrng 1 W11502743 (tube)"

We serviced a

WHIRLPOOL DRYER

Model WGD4815EW3

Near Chesapeake, VA 23321

Branden R.

Job Details: 05/31/2022

"cx complaint not operating - gas dryer - checked unit found cycle signal botton was not properly seated , not allowing unit to start at all . reseated connetion and tested unit is now powering on and running as designed ."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, VA 22030

Robert W.

Job Details: 05/31/2022

"CX Complaint is the unit is making noise. Inspected unit and found console seperating and has damaged UI lights staying on when unitis off, Ran unit and checked all wash arms and pump not hearing any strang noises, Advise CX to try and recored unit when unit is making noise to pin point issue with noise.; ordrng 1 W11413963 (Console) and 1 W11414079 (UI)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Alexandria, VA 22307

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not cool. Installed new control and checked the operation of the fan and damper and they both work. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Dumfries, VA 22026

Demonte S.

Job Details: 05/31/2022

Inspected the unit. Found that the cx is saying that the Washer is Shaking while in Spin Cycle. Ran Service Diagnostics on the unit. No Error Codes. ( Advised to the cx that the Washer has no base to the cabinet. In the Spin Cycle Washer will shake a little because of this. Also cx has the washer in a Drain Pan that isn't hooked to the floor. This is causing the washer to move as well.) Advised that the cx reads the Use & Care Guide. I also advised the Cx to watch there Load Size - Soap Amount. Unit is working as Designed. This is the Cx 1 and only use and Care call.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW3

Near Leesburg, VA 20176

Ricky E.

Job Details: 05/31/2022

customer stated that the units lid is coming apart. verified the issue. and fnd the hinge springs have cracked the lid at the hinge points... the unit will need the lid and hinges...; ordrng 1 W11101059 (lid)

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DBL3

Near Alexandria, VA 22302

David J.

Job Details: 05/31/2022

Cx complaint unit not washing as it should. Inspecting unit found dispenser gasket is gone and letting soap leak out prematurely. Ordered new dispenser for return. Visit Cx husband if certain thats not the issue. Bringing clear do to show Cx husband everything is working properly. Besides dispenser ; ordrng 1 W10861000 (Dispenser) and 1 Cleardoor (Clear door for dishwasher)

We serviced a

JENN-AIR RANGE

Model JGRP436HL01

Near Richmond, VA 23228

Joseph D.

Job Details: 05/31/2022

"gervaisbrice@hotmail.comreattched levelling post and levelled unit, unit now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Glen Allen, VA 23060

Jerod R.

Job Details: 05/31/2022

"tested unit found unit had bad ice maker , Ice maker trys to start then dies then restarts , replaced icemaker and tested unit is now fully functional; ordrng 1 W11546935 (icmaker), used 1 W11546935 (icemaker) from stock"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Richmond, VA 23228

Joseph D.

Job Details: 05/31/2022

cx complaint that unit will only use hot water found blockage in hose assembly removed unit working properly.

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6LS

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/31/2022

damage to hood customer hasnt moved into yet appliances still being installed sr7733772673 informed to have customer contact customer support

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Alexandria, VA 22302

David J.

Job Details: 05/31/2022

Cx complaint unit had no ice maker. Need to order ice maker. ; ordrng 1 W11517113 (Ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Richmond, VA 23233

Jerod R.

Job Details: 05/31/2022

"tested unit found unit filter door tabwas slightly out of alignment , realigned and tested unit ifs now fully functioonal"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Alexandria, VA 22309

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not dispense ice. Installed new control and tested and it now dispenses as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS

Near Kearneysville, WV 25430

Danny R.

Job Details: 05/31/2022

installed parts checksok

We serviced a

WHIRLPOOL WASHER

Model WFW9470WW01

Near Enola, PA 17025

Fred G.

Job Details: 05/31/2022

"cx complaint unit is displaying a error code of F01. inspected unit and entered into diag and found error codes f01,f00. cx said it has popped error code up 5-6 times in 2 weeks. cleared codes and ran a auto test. unit finished auto test without issue. unit needs control board. ordering 1 (WPW10283462). please call cx to schedule apt once part is in.; ordrng 1 WPW10283462 (cntrl-elec)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Whiteford, MD 21160

Neil H.

Job Details: 05/31/2022

CX COMPLAINT UNIT NOT COOLING PROPERLY FOUND THE RC EVAP COVER BLOCKED NEW THERMISTOR FAN AND EVAP COVER NEEDED AND FC LED AND FRONT LEFT LED IN RC 2COUNT 719.03 COLLECTED; ordrng 1 W11033168 (harns-wire) and 1 W11462342 (Whirlpool Refrigerator LED Light Module) and 1 W10695459 (module) and 1 W11211387 (cover-evap)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Herndon, VA 20171

Richard B.

Job Details: 05/31/2022

"CX complant. Burner nor working , Maintance determined main harness was needed, due to harness severed where switch is located. Installed new harness and tested unit. Working as designed. RB"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Carrollton, VA 23314

Zachery R.

Job Details: 05/31/2022

"cx complaint timer is defective, verified issue, replaced timer, tested, unit working as designed, left old part with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2571XEM2

Near Chesterfield, VA 23832

John P.

Job Details: 05/31/2022

Install the ice maker mullion ice maker cycled only sign filled with water

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Herndon, VA 20171

Richard B.

Job Details: 05/31/2022

"CX complant, Dishwasher dosent turn on Inspected unit and found console has high temp light lighted as well as a 1 in display. Cycled breaker and attempted to go into diagnostics, after power restored same display was illuminated on console. console is also delamanitaing .ordering console and will use control on return if needed, RB; ordrng 1 W11413963 (CONSOLE)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Petersburg, VA 23803

Chris B.

Job Details: 05/31/2022

CX CANCLED

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Upper Marlboro, MD 20774

Robert A.

Job Details: 05/31/2022

Cx complaint that the unit is not dispensing cubed ice. I inspected the unit and confirmed the complaint. I found the solenoid is not engaging to open the ice bin mouth to allow whole cubes to dispense. The unit will need a new solenoid and harness for the return visit.; ordrng 1 WPW10309866 (solenoid) and 1 W11029433 (IM harness)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21704

Brian R.

Job Details: 05/31/2022

cx complaint is unit shut down one day and would start and lights were flashing. then a few days latr unit started and doesnt seem to run like it should. unit also has not had heater replaced. Vent Wax Fan Eletric Problem.F10E2 F8E4 Over Fill Float Switch Open did find drip pan with water in it to trip float. cleaned and cleared that. cleared code and tested unit. will order parts needed and office to schedule.; ordrng 1 W11537778 (Heater) and 1 W11410066 (Control) and 1 W11611303 (Harness) and 1 W11416460 (Gasket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Urbana, MD 21704

Brian R.

Job Details: 05/31/2022

picket logger up to send back for reading and repot.; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/31/2022

ui freezing oup replaced contorl set model tested oven heats still getting f6 e4 error ordering control fuse and interlock switches door repsonds but no action from mircowave; ordrng 1 W11297728 (conosle) and 1 W11188752 (fuse) and 1 W11033422 (interlock) and 1 W11325603 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Waterford, VA 20197

Ricky E.

Job Details: 05/31/2022

"replaced the element with the upated kit, verified operation, unit cks ok..the unit leaked prior to reciving the update flyer.. the element is with the customer for proof of cause of damage"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Hanover, PA 17331

Sal R.

Job Details: 05/31/2022

"Per the previouse tech, I was able to steam out the FC evap and replace the evap fan motor and harness . Unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFG02

Near Richmond, VA 23229

Joseph D.

Job Details: 05/31/2022

Found freezer door with washer underneat its proper post. readjusted and upper door sealing properly.

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