Service History 1160 - VIA Appliance

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 05/31/2022

replaced parts ordered.unit still gave sensor error.found sensor to be be bent from being under a bix in the bin.reording part also cx advised mw is also not working.will replace mw control W10859573 59 trible W11325786 9 trible; ordrng 1 W11325786 (mw control) and 1 W10859573 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 05/31/2022

cx complaint unit wasnt cooling.inspected unit and found unit to cool properly.advised cx maker sure door closes properly

We serviced a

JENNAIR REFRIGERATOR

Model JMW2430IL03

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 05/31/2022

found water conectiong aty filter head loose and leaking air refitted them now checksok

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 05/31/2022

"not completing cycle. found error f8e1 stored, low water flow. tested valves, both vavles not opening fully. replaced valves, ran diag cycle, working properly"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Toms Brook, Virginia 22660

Ezra M.

Job Details: 05/31/2022

"not drying clothes. found heater failed, no continuity. tested hi limit and thermofused, both good. unit needs heater. cust needs to speak with husband, cannot reach on phone. collected 120 diag fee by cc."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near West Springfield, Virginia 22152

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not dispense water. Installed new valve and tested and it now dispenses as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Yorktown, Virginia 23693

Lucas R.

Job Details: 05/31/2022

"cx complaint noise during cycle, checked unit heard noise from drain pump, pump oor at 43 ohms, replaced pump, tested, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS00

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 05/31/2022

cx complaint unit wont close roght.found mullion had popped out.will bring mullion on return visit incase the orginal one keeps popping out;

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, Virginia 22902

Kyle A.

Job Details: 05/31/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Goldsboro, Pennsylvania 17319

Bernard M.

Job Details: 05/31/2022

"Cx complaint unit won't wash dishes. Entered into service mode and found error codes F4E3 motor fault and F7E1 no heat. Ran service test and unit filled with water but no activation from pump. Also found the the heater not working. Ordering pump and heater and both parts available, rescheduled cx for 6/2, contact with time frame.; ordrng 1 W10518394 (heater) and 1 W11025157 (pump & motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW3

Near Baltimore, Maryland 21229

Shane M.

Job Details: 05/31/2022

cx complaint the unit isnt washing. found error code F4E3 & F7E1. ordering sump w motor. reactivate heater element on return.; ordrng 1 W10888591 (sump w motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 05/31/2022

rack wheels broked door not closing found door off hinges terack removed rewinstalled door now closing customers lower rack wheel broken ordering new set customer wants part sent to home paid in full by credit card; ordrng 1 W10195416V (rack wheels)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Milton, Delaware 19968

Frederick R.

Job Details: 05/31/2022

CX complaint is when washer agitating the lights in the laundry room and hallway flicker. Pulled amp draw while agitating and got a max draw of 2.45 amps. Checked valtage at outlet (122v) and polarity and that was good. While agitating there was no drop in voltage. Spoke to Chris from WPTL (7733765285) and he recommended the CX have the house wiring checked thoroughly because the issue is not with the WM itself. Informed CX of findings and WP's recommendation. Unit is working as designed. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Richmond, Virginia 23221

Tanner B.

Job Details: 05/31/2022

"Arrived and found that the pantry ui, ui , main control have been changed and the ff fan twice.. upon removing ff evap cover i found top tabs broken and causing cold air to escape and cause freezing in ff section.. unit needs new cover/ dampner and sealed .. also change the ui and main board and secure connections .; ordrng 1 WPW10248595 (dampner control) and 1 W11256332 (ff evap cover) and 1 212643 (perma gum) and 1 W11330971 (ui)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Carlisle, Pennsylvania 17015

Andrew S.

Job Details: 05/31/2022

"Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the unit evap in the FC section is frosted over. I found that the harness and fan will need replaced. I will also use the thermistor on return. please contact cx when the parts are avialable to schedule the return visit,; ordrng 1 W11581973 (Harness) and 1 W11559968 (Fan Motor)"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near New Castle, Delaware 19720

Taylor F.

Job Details: 05/31/2022

Cx tried washing a king sized comfortor and it didnt spin out properly. Explained why this happened and explained use and care of the machine to the cx. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near New Market, Maryland 21774

Brian R.

Job Details: 05/31/2022

cx complaint is with a water leak and said its not from the lines to unit. no codes found. teseted and ran unit to find water coming through stator and everything is wet. unit will need gearcase and parts replaced due to the leak. as soon as all parts are in office will schedule.; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (Motor Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10915701 (Motor Rotor) and 1 2count (2 count)

We serviced a

WHIRLPOOL RANGE

Model KGCV465MSS02

Near Millsboro, Delaware 19966

Frederick R.

Job Details: 05/31/2022

"CX complaint is burners only ignite after waiting long time. Inspected/tested and verified complaint Tried to check pressure but only have orfice tester when burners would not ignite and got no gas pressure. Unplugged unit and turned valves on and tried to ignite manually and wouldnt ignite. Unit was recently converted to NG by local gas company but CX stated issue was going on before. It takes 15-20secs to ignite any burner. After unit sits more than 5mins it does the same thing. Verified proper conversion at orfices and regulator. Ordering regualtor. CX paid 317.95 for SC, part and shipping and owes 110 upon completion of job. FR on return only. Rescheduled for 6/14/22 for return appt; ordrng 1 WP9759091 (regulator) and 1 gaspressuretester (gas pressure tester)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 05/31/2022

See sticky note

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frankford, Delaware 19945

Frederick R.

Job Details: 05/31/2022

CX rescheduled for 6/8/22. He had somewhere to be and I was late for appt because of prior stops. CX wants ME on return only. 2ct tub job; schdld next appmnt for 6/8 WED pm

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit missing valve. Tested inspected and verifed complaint. Unit is new construction appt complex and is brand new. Verifed unit had missing inlet valve. Installed valve from pre id and unit is working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Monrovia, Maryland 21770

Brian R.

Job Details: 05/31/2022

replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Germantown, Maryland 20876

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the unit not washing dishes.. inspected the unit the motor makes a humming noise, motor receives 120vac faulty motor.. all connection on main board cks ok, unit need sump motor; ordrng 1 W10861526 (pump&motor)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Bryans Road, Maryland 20616

Robert A.

Job Details: 05/31/2022

"I installed the ordered part and tested the unit for the cx. The unit is still not working correctly, the blowers are not moving at all in low speed. I checked them both in diagnostic mode and both fan are just humming in low speed, the bottom fan does not work at all just hums in high and low speen. I called techline to document the issue. There were error codes: f8e0 f8e1 f6e0. They recommended ordering a new harness and checking the harness for any kinks or pinches. Also check voltage for any drops. I'm ordering the part for the return visit. I ordered new blower fan just in case.; ordrng 2 W11248652 (blower fans)s and 1 W11245672 (harness)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Millville, Delaware

Frederick R.

Job Details: 05/31/2022

CX complaint is long dry times. Inspected/tested and verified CX concern. Tested unit with WP airflow tester 3 times and unit passed. Was exploring options and realized the heater wasnt very hot. FOund CX was drying everything with the delicate cycle which runs low heat. Explained to CX the use and care of Dryer and also the option of using timed dry. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Wilmington, Delaware 19801

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit not starting. Tested inspected and verifed complaint. found the control to be defective causing the buttons to not make proper contact on the backside of the control. Ordering control. Cannot reschedule at this time.; ordrng 1 W11087226 (control)

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Wilmington, Delaware 19802

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit not starting. tested inspected and verifed complaint. Found the unit to have an f5 error code and the lid lock clicking. Replaced lid latch from pre id and unit is now working as designed. Job is complete.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Barclay, Maryland 21607

Alexander W.

Job Details: 05/31/2022

"CX complaint was f9e1 error code tested inspected and verified cx complaint installed pump per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW2

Near Fairfax, Virginia 22033

Richard B.

Job Details: 05/31/2022

"CX complant. Washer dosent start , Insopected unit and after trying to start , DL error code comes up Tried a new door latch and same issue. Unit will need two techs and control unit as well as door latch. CX declined service and payed the 120 service call RB"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ocean City, Maryland 21842

Frederick R.

Job Details: 05/31/2022

CX complaint is rinsaid filled with dawn detergent accidentally. Inspected unit and verified complaint. WP gave CX a full P&L. Replaced dispenser from pre-id. Tested unit and it is working properly. Job is complete

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Rockville, Maryland 20852

Julian H.

Job Details: 05/31/2022

"CX complaint about unit not heating inspected on test mode error F4E3 restricted vent when i ran self diagnostics kept showing low voltage on L2 and only 124vac to heater checked incoming power 240vac removed front and found heater open tstats ok and fuses as well replaced heater from VS and working advised CX to clean duct; ordrng 1 WP3387747 (element), used 1 WP3387747 (heater) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Fairfax, Virginia 22033

Christian C.

Job Details: 05/31/2022

"Cx complaint unit does not run on some options and some leds do not work properly.. Inspected unit found F9E1 diverter can't find position. Removed unit found water damage. Went to install sump but found was for a diff engineering version. Connections to sump corroded. Ordering sump, console, and harness.; ordrng 1 WPW10455261 (sump motor) and 1 W10861608 (wire harness)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HV1

Near Glenarden, Maryland 20706

Mitchell H.

Job Details: 05/31/2022

cx complaint unit is smelling like raw gas when oven is started. inspected unit and found aluminum foil across bottom of oven. asked if this was a new thing for them and they replied yes just started happening after we put that in actually. i informed them the aluminum foil can cause the unit to smother itself and put the flame out and cause raw gas to be smellled. took foil out and retested and unit is working good no issues. job completed.

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Marydel, Maryland 21649

Alexander W.

Job Details: 05/31/2022

"CX stated unit not making ice, tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Baltimore, Maryland 21228

Robert L.

Job Details: 05/31/2022

"cx complaint gasket keeps falling out of RC door found door not filled out properly to hold gasket in place, ordering RC white , cx aware of time frame , to inspect and no haul away; ordrng 1 LW10636410 (RC door white)"

We serviced a

JENNAIR DBL WALL OVEN

Model JJW3430IL01

Near Fairfax, Virginia 22032

Lloyd B.

Job Details: 05/31/2022

Cx complained of an error. Installed new ui and tested and it heated to 350 degrees with no error. Job complete

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Ocean City, Maryland 21842

Frederick R.

Job Details: 05/31/2022

CX complaint is racks wont fit inside oven. Inspected unit and verified complaint. Inserted new racks ordered by ME and had same issue. Once you get down to the 3rd ledge the racks have to be forced into place. 25in at top across liner and 24 1/2 midway down. No physical damage but liner appears to be warped. Spoke to Andy at WPTL(7733773893). Did video conference with Andy and he saw the issue. Putting unit up for NR review by WP. WP will be in touch with CX withing 5 business days. Job is complete

We serviced a

WHIRLPOOL STACKABLE

Model WFC7500VW2

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 05/31/2022

cx complaint unit is not draining.inspected unit and got no error code.ran a service test and normal cycle.unit performed correctly.unit is working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 05/31/2022

Replaced Heater element per special project s17304. Tested unit and it is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Harrington, Delaware 19952

Frederick R.

Job Details: 05/31/2022

Replaced leveling foot per prior diagnosis. Unit is now leveled properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW00

Near Claymont, Delaware 19703

Taylor F.

Job Details: 05/31/2022

"Cx complaint is unit not making ice. tested inspected and verifed complaint. Found the ice maker to be stuck mid cycle. Had 120VAC at the IM and when jumped unit would not respond. Tried cycling power. IM is defective. Ordering IM, cannot reschedule at this time.; ordrng 1 WPW10300024 (icemaker)"

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Chesapeake, Virginia 23322

Carl A.

Job Details: 05/31/2022

"cx complaint of switch on cooktop not locking in placed and temp in ovens not were they should be,checkedu nti to find no error codes at this time,found right rear infiti switch had failed also found that both temp probes out of rang ordering parts needed for repairs; ordrng 1 WP7403P23860 (Element Infinite Switch) and 2 WGE745C0FS01 (Temperature Sensor)s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near King George, Virginia 22485

Tanner B.

Job Details: 05/31/2022

"Went to install parts , unit didnt have power to it. there is a problem w/ incoming power. couldnt install and test unit .. informed cx , cx getting issue resloved by return visit..; schdld next appmnt for 6/9 THU !"

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Elkton, Maryland 21921

Alexander W.

Job Details: 05/31/2022

CX canceled at door

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fredericksburg, Virginia 22405

Tanner B.

Job Details: 05/31/2022

"Unit shaking violently , found unit with stabliizing bolts still in pouter tub. removed and tested unit .. job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 05/31/2022

"cx complaint unit leaking from front left side. showed new pics with date pics were taken. checked unit. no faults, ran auto test cycle, no signs of any leaks, checked all water connections, all connections checked good. fabric softener dispenser is seated properly and not clogged, cx stated they tried diluting fabric softener and unit has leaked 3 times out of 5 attempts. called techline, spoke with Rob 7733643060 advised to turn water supply down to lower water pressure. if that does not fix issue unit will be sent in for a leak review. provided to cx and advised if issue is not solved contact whirlpool with "

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF05

Near Mount Airy, Maryland 21771

Justin S.

Job Details: 05/31/2022

cx says the unit is not making ice but she is filling it with ice and it is dispensing ice. cx says they havent ever had cooling issues with the unit. the fins are not back to the home position on the ice maker. there is ice in the tray. jumped t and h and the ice maker doesnt spin. replaced the ice maker and the ice maker completed the spin and filled. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 05/31/2022

replaced and repairs all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Baltimore, Maryland 21207

Shane M.

Job Details: 05/31/2022

installed new icemaker. tested icemaker. icemaker ask for water but no fill. valve buzzing for water. found a defective water fitting. advised cx to get a plumber.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Whiteford, Maryland 21160

Neil H.

Job Details: 05/31/2022

NO WORK NEEDED ON THIS UNIT; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 05/31/2022

"cx complaint of water leaking from unit ,tested unit in all area of the unit did not find any leaks at this time,cleared drain tube"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rising Sun, Maryland 21911

Alexander W.

Job Details: 05/31/2022

"special project heater, installed new heater according to special project tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Reston, Virginia 20190

Richard B.

Job Details: 05/31/2022

"CX compllant. Middle dishrack is jammed , and falling. Inspected uunit and found middle dishrack on left side wheel out of track due to track stop at end being flipped to the left. Put dishrack back in track and flipped track stop so it stays in place. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Toms Brook, Virginia 22660

Ezra M.

Job Details: 05/31/2022

"unit stuck in drain cycle. cancelled cycle, unit storing f8e1 error, found hot valve not opening, replaced valves, tested, unit working properly"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SBS3

Near Stafford, Virginia 22554

Robert W.

Job Details: 05/31/2022

"Cx Complaint is the upper rack is falling and the console isnt responding. Inspected unit and found the console start and canel not responding at all and lights on console very dim, Also found upper rack adjuster has failed causing upper rack to not stay in place. Ordering console and adjuster, housing, cover; ordrng 1 WPW10475780 (Console) and 2 WPW10546503 (Adjuster)s and 1 WPW10195372 (Housing) and 1 WPW10195373 (Housing) and 2 WPW10250162 (Cover)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Portsmouth, Virginia 23707

Jason T.

Job Details: 05/31/2022

"Cx complaint, shaking during high speed spin, found drive motor slipping during manual agitation test. Installed drive motor from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10890624 (Drive motor), used 1 W10890624 (Drive motor) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Arlington, Virginia 22204

Eric W.

Job Details: 05/31/2022

cx complant of unit not making ice inspected unnit found from white to tan is reading ol checked at valve still ol replaced valve and tested unit now dispencint water

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near McLean, Virginia 22102

Jason A.

Job Details: 05/31/2022

CX complaint water leaking from bottom of RC. Warm temps & fan noise. Found water on bottom of RC. Partial frost pattern & fan is hitting ice. Mastic is breaking up.See SDpics. 3CountSealSyst Control UI per TSP: W10772228 Runs fan longer to prevent frost buildup > JJ; ordrng 1 3CountSealSyst (3CountSealSyst) and 1 W11457263 (RC evap assym) and 1 W10913906 (coupler) and 1 W10143759 (UV dryer) and 1 W11457241 (RCevap pan) and 1 W10878992 (cntrl-elec) and 1 W10276644 (compressor kit)

We serviced a

MAYTAG WASHER

Model MVWB850YG0

Near Burtonsville, Maryland 20866

Israel R.

Job Details: 05/31/2022

Installed new outter tub and basket. The unit was not hooked up. so i was only able to check for operations not for leaking. When they put it back together they will check for leaks.

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Silver Spring, Maryland 20904

Israel R.

Job Details: 05/31/2022

Installed all parts and tested. Unit is back to normal operations.

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 05/31/2022

J12Y4J1DPL1. Customer complaint unit lights on the freezer are not turning on. Tested lights and they are dimming. And one is out. Unit needs Service Pointer #: W11606409. To replace all lights with new design. Ordering lights.; ordrng 12 W11484836 (LED)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model PBF2253HEW

Near Mount Holly Springs, Pennsylvania 17065

Andrew S.

Job Details: 05/31/2022

Cx complaint is that the unit is making a humming noise for a little bit and then shuts off and is not cooling. Upon arrival I found that the compressor is locked up. I called EW and verified the issue. i quoted the cx for the cost of the repair. Cx is going to decide on the repair. I collected for the service call.; ordrng 1 W10160407

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Suffolk, Virginia 23438

Zachery R.

Job Details: 05/31/2022

"cx complaint unit not completing cycles, checked unit, unit displaying f2e1, f9e1. cleared codes ran auto test cycle, unit would not drain, checked drain, come to find drain reading open, replaced drain with v/s, tested, unit working as designed. ordering pump to replenish v/s. left old part with cx.; ordrng 1 W10919003 (pump-water)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near North East, Maryland 21901

Alexander W.

Job Details: 05/31/2022

"CX stated unit not turning on at all, tested inspected and verified cx complaint Found UI is unresponsive. tested power at outlet and found no power at outlet checked breaker and breaker is on looked around the laundry to try washer off another outlet found GFI outlet was tripped and fixed tripped outlet and tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near North East, Maryland 21901

Alexander W.

Job Details: 05/31/2022

"CX stated unit fills but doesnt complete cylces. inspected tested and verified cx complaint. found drain hose needs a high limit loop water is draining out as soon as water is added to unit, also found F8E1 error code tested valve found cold and hot were switched. switched back and tested unit, unit is now operating as desgined job is complete."

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Fairfax, Virginia 22030

Robert W.

Job Details: 05/31/2022

"CX Complaint is the oven isnt heating properly. Inspected unit and found no error code, Ran temp test on oven to 350Deg, Did find console not wanting to respond properly after heat test unit is avg 348deg. Ordering Console to correct that issuse with not responding and temp sensor; ordrng 1 W11093254 (Console)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Woodstock, Maryland 21163

Robert L.

Job Details: 05/31/2022

"installed updated heater per TSP and S-17304, ran diagnostics, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WRT311FZDB02

Near Williamsport, Maryland 21795

Danny R.

Job Details: 05/31/2022

door was off center a bit used washers and now seals well and leveled unit too checksok

We serviced a

JENNAIR RANGE

Model JJW8630CAB

Near Arlington, Virginia 22201

Eric W.

Job Details: 05/31/2022

informed cx of aout of warranty pricing and he is refusing service

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Franklin, Virginia 23851

Zachery R.

Job Details: 05/31/2022

"cx complaint clothes soaking wet after cycle. checked unit, no fault codes present, tested, heard grinding coming from gearcase, come to find oil leaking from bearing onto clutch and belt. also unit has weak suspension, ordering gearcase and suspension and all parts needed to complete repair.; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W11130362 (suspension) and 1 W10752283 (washplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 05/31/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. I then ran Service Diagnostics on the unit. Error Codes are FaE2 = Vent Wax Motor Electrical Problem. I then cleared the Error Code. Ran Service Test on the unit. No leaks noticed. Ran the unit on Pro Wash. Found that the Left Rear Corner is Leaking. Pulled the unit out. Found that the Tub is Leaking Water at the Seem of the Tub. Called Whirlpool Techline Ref # 7733764935. Per Whirlpool Techline to replace the Tub. ( Cx wants another Dishwasher. Advised that I can't replace the Dishwasher. Advised that the cx will need to talk to the Builder / Whirlpool. Cx wants to talk with Builder / Whirlpool first before we order the Tub.If the cx calls back Order the Tub = W11409866. Don't go without parts.( Any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 05/31/2022

cx complaint unit is making a thumping noise. inspected unit and entered it into daig and found 0 error codes. ran a auto test and found when unit is in a spin cycle that unit is making noise. ran unit througjh a calibration cycle then lifted unit and found the splutch assy was faulty. replaced splutch assy with preID part and tested unit. unit checks good. unit was also not level. i was able to level unit as well.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fairfax, Virginia 22030

Robert W.

Job Details: 05/31/2022

Replaced folat and switch and fould the float lever not engaging properly ordering float lever; ordrng 1 WPW10195037 (Float lever)

We serviced a

MAYTAG REFRIGERATOR

Model MSD2432GRW

Near Huntingtown, Maryland 20639

Shawn D.

Job Details: 05/31/2022

cx complaint unit is leaking from ice maker it happened once leaked into basement so cleared all ice and water then weeks later it happened again so called for servie. inspected unit water is off so turned it on and cycled ice maker nd cycled fine then filled with water fine no issue. cx said water was pooring and wouldnt stop so has to be valve sticking issue or bad switch on ice maker. cx said to replace both so replaced both then plugged unit back in cycled ice maker no leaks and filed good. collected payment unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC3

Near Frederick, Maryland 21704

Brian R.

Job Details: 05/31/2022

replaced panel control and tested and checked unit. unit now checks. job complete. cx paid 120 thats due.

We serviced a

WHIRLPOOL DRYER

Model NA

Near Alexandria, Virginia 22314

David J.

Job Details: 05/31/2022

Air bnb unit is a GE and guy had no idea we were coming. Called office to let know. Pictures are in the ticket.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 05/31/2022

as per previous visit was able to access unit and replace start device. unit started up and ran for 5 seconds then shut off. ran amp draw and without compressor running unit is sitting at .78Amps and when it attempts to run jumps to 9.8Amps. Unit will need 3 call count sealed system repair with lock ring. once parts are in office will need to call in and set return; ordrng 1 W11370574 (compressor) and 1 W11401413 (suction tube to comp) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (inlet to drier) and 1 W11401409 (outlet to drier) and 1 W11368877 (evaporator) and 1 W11504449 (cap to evap) and 1 W11225184 (suction line to evap) and 1 lockring (lock ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Virginia Beach, Virginia 23453

Carl A.

Job Details: 05/31/2022

"cx complaint of unit not cooling checked unit to find 24 in ff, and mulion bar hot,pulled comperssor cover off to find conderser fan connector not seated reseated connector testedu nit works as designed ff now at 18 and,droppingwas Advise by MR to give unit 24 hrs to stablize"

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM03

Near Baltimore, Maryland 21216

Shane M.

Job Details: 05/31/2022

no show. called cx she was hr away

We serviced a

WHIRLPOOL WASHER

Model MVWX500XW0

Near Chesapeake, Virginia 23324

Jason T.

Job Details: 05/31/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM06

Near Maidens, Virginia 23102

Jerod R.

Job Details: 05/31/2022

"tested unit found unit had both doors defective , right side door had cracked and hinge point, and both are starting to suck in; ordrng 1 LW11258473 (fzr door) and 1 LW11258450 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS01

Near Midlothian, Virginia 23113

John P.

Job Details: 05/31/2022

"Installed ice maker tested found bad bin switch, replaced tested working as designed.; ordrng 1 W11085027 (Switch), used 1 W11085027 (Switch) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Burke, Virginia 22015

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit leaked air and water. Cx had thought they turned the water off to the unit but it was on the entire time and never leaked. Dispensed water and checked at the connections and they did not leak. There was an air leak at the bottom of the door that was corrected with heat. Had the cx confirm air leak is fixed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Falling Waters, West Virginia 25419

Danny R.

Job Details: 05/31/2022

unit was in range for scode heater replacement the unit did fail and leak took pic unit checvks ok now cx will call wp about leak

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near North Beach, Maryland 20714

Shawn D.

Job Details: 05/31/2022

checked over unit for leaks and i think i see a pi hole leak before the apoxy spot on fridge evaporator so replaced fridge evaporator then pulled unit and replaced compressor drier and condenser then vacumed unit down then filled to 4.5 oz and started cooling in the freezer. unit is good

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM00

Near Arlington, Virginia 22201

Eric W.

Job Details: 05/31/2022

got to home and waited for home owner no show called him and he said he will call office to reschedgle

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Franklin, Virginia 23851

Zachery R.

Job Details: 05/31/2022

"cx complaint unit not completing cycles, checked unit, unit displaying f9e1 long drain. ran auto test cycle, unit still not draining, come to find drain hose does not have air gap, advised cx drain needs air gap and to contact plumber to resolve drain issue. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Towson, Maryland 21286

Keith H.

Job Details: 05/31/2022

cx complaint is not cool in rc and an igloo in the freezer inpsected unti and found the entire freezer over frosted due to no airflow. orderin new fan 2 count for defrost; ordrng 1 W11369036 (fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Virginia Beach, Virginia 23464

Jason T.

Job Details: 05/31/2022

"Cx complaint, dishes not drying properly, ran factory diagnostic test, no error codes found. Tested all circuits, found 120 vac connection backed out at the control, repaired loose harness connection, verified vac voltages. Ran factory diagnostic test to calibrate and verify unit operation, working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF530PLYM6

Near Baltimore, Maryland 21211

Shane M.

Job Details: 05/31/2022

cx complaint the unit still isnt washing proper after switching circulation pump. found error codes 10-1 6-6 7-1 took front panel off & found moisture from vent cover leaking. gave cx a quote for the vent cover with control. cx paid svc by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSCS25FTBT01

Near Fairfax, Virginia 22032

Lloyd B.

Job Details: 05/31/2022

"Cx complained the unit did not cool. Inspected the unit and found that with the compressor running, there is no frost pattern. Unit needs new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10276644 (compressor 417.96) and 1 WPW10143759 (drier)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Herndon, Virginia 20170

Jason A.

Job Details: 05/31/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HS2

Near Fort Washington, Maryland 20744

Robert A.

Job Details: 05/31/2022

"Cx complaint that the unit is not heating at all. I inspected the unit and confirmed the complaint. I unit turns on and runs, just no heat. There is a loud hum coming from the right rear side of the unit when it is on. The fan runs fine in and out of diagnostic mode and the door switch is good as well. The unit will need a new high side parts to resolve the issue. I'm ordering the parts for the return visit.; ordrng 1 W11024976 (transformer) and 1 W11213318 (capacitor)"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Ashland, Virginia 23005

Gill G.

Job Details: 05/31/2022

cx complaint: unit is making a chirping noise during bake cycle. could not duplicate noise at this time. suspect noise is being made as unit heats up and bake element support bracket moves and rubs on cavity bottom. no functional issues found.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Chesapeake, Virginia 23323

Branden R.

Job Details: 05/31/2022

"cx complaint unit not shutting , checked unit found all major componets checked good , found left door not shutting , found bracket and cam on cabinet warped not allowing door to properly shut allowing warm air into unit ordering parts for repair , tryed to reach out to office to reschedule but no one picked up , called 2x also have vary bad service in cx area . cx agreed to call office after lunch to set up apt; ordrng 1 W10917991 (bracket) and 1 WP12028505AP (door cam)"

We serviced a

WHIRLPOOL OVEN

Model WOC54EC0HS04

Near Mechanicsville, Virginia 23116

Gill G.

Job Details: 05/31/2022

verified cx complaint of unit oven door switch not activating when door is closed. found door switch out of position. repositioned oven door switch and door latch. tested. unit is working as designed.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 05/31/2022

"cx complaint water missing cup when valve closing, verified complaint, either need cup all the way up or slid down paddle to catch everything, sliding does scratch paddle.called tech line 7733766960 , nothing to change to improve, design complaint documented"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT920SADM1

Near Stephens City, Virginia 22655

Ezra M.

Job Details: 05/31/2022

"not starting cycle. found housing ui not staying latched into console assembly. ui working properly when not in console. ordering console and housing ui. both parts look good, no obvious signs preventing proper seating.; ordrng 1 W10629151 (housing-ui) and 1 W10859914 (panel-cntl)"

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Baltimore, Maryland 21212

Shane M.

Job Details: 05/31/2022

cx complaint the lidlock broke. can confirmed found lidlock destroyed from broken bezel. ordering bezel cover return wth latch.; ordrng 1 W11545554 (bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDT01

Near Arlington, Virginia 22201

Eric W.

Job Details: 05/31/2022

cx complant since last tec was here unit os now not cooling inspected unit and found large ice ball on cap line told cx may be compressor may be a leak gave him pats cost and labor he wil talk to wife to see what they want to do

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