Service History 116 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Middle River, MD 21220

Emmanuel R.

Job Details: 10/20/2023

Replaced suspension and tested unit. Unit is now working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS05

Near Sterling, VA 20164

Christian C.

Job Details: 10/20/2023

Cx complaint unit feet were not set. Set feet down for unit and leveled unit. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Hanover, MD 21076

Alexander D.

Job Details: 10/20/2023

"replaced sump asm. tested unit, no leaks. unit is now working properly"

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Lancaster, PA 17601

Justin L.

Job Details: 10/20/2023

Was able to access unit and replace part. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Culpeper, VA 22701

Tanner B.

Job Details: 10/20/2023

Installed new rh door . found rh seal magnet strip is coming out. unit needs seal and badge; ordrng 1 W10830274 (seal) and 1 W11223753 (nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS

Near Waldorf, MD 20601

David J.

Job Details: 10/20/2023

"Customer complaints unit periodically will have a small vibration noise coming from the side of the unit arrived today and customer had video listening to video. Was kind of hard to determine where the noise is coming from. When I inspected unit. I had found all components working properly through test cycle Found that unit was not properly leveled pulled unit out and found back panel on compressor side was pressed in towards compressor remove panel and found service tube to be pressed into panel due to dent fixed panel to be straight and slightly moved access port in. Inspected isolators and found in good shape non-missing, or broken Reassembled unit and taped up waterline and power cord. Found installers did not remove any of the paperwork on the backside of the unit so I had removed. Placed unit back in the cabinet and leveled unit properly set temperatures and explain to customer if noise happens again please record another video and give us a call immediately, unit is working as intended. Job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 10/20/2023

"Removed and replaced the supplied parts, filled with 4.25 oz tested for proper use unit now functions Normally"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Hagerstown, MD 21740

Ken M.

Job Details: 10/20/2023

Customer complaint is that the drain pump is running with nothing in it. Unit plugged in and the drain pump immediately turned on. Canceled cycle and checked for stored error codes. Found none. Ran test cycle and the cycle ran properly. Pressure switch on the control is sticking. Ordering control.; ordrng 1 W11603810 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS1

Near Hertford, NC 27944

Austin D.

Job Details: 10/20/2023

cx complaint the unit is leaking underneath. checked the unit and found it is leaking everytime it fills at the fill slot on the side of the unit where it meets the tub. checked and found no damage to the tub and tightened down the nut for the plastic resevoir. no leaks at this time. still ordering the resevoir seal and nut to resolve theissue in the future.; ordrng 1 W11535094 (water inlet) and 1 W11535081 (water nut)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Georgetown, DE 19947

Michael E.

Job Details: 10/20/2023

"CX complaint: tto cold in FC and frost in unit. Tested and verified comlaint. I found FC was at -9 degrees. Frost on all over in FC but small amounts mostly and frost in RC at air inlet. Took pic of evap.Frost pattern in unit looks like living space air was getting in but did not find any gaps in gasket. I replasced the FC thermistor. Tested unit and it is now workig properly. Job is complete; ordrng 1 W10316760 (thermistor van stock), used 1 W10316760 (THERMISTOR van stock) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV04

Near Brandywine, MD 20613

Shane B.

Job Details: 10/20/2023

"cx complaint is the top cover with water filter door having a gap between cabinet, a shelf on the left door being cracked and the middle shelf not sitting straight. confirmed all complaints. unit is within 30days of purchase. top cover was not popped into place. once all clips were in place it sits tightl with cabinet. ordering shelf bin, glass shelf and ladder for return visit. schedule when parts are avialble.; ordrng 1 W11366475 (shelf bin) and 1 WPW10248516 (ladder) and 1 WPW10709163 (shelf-glas)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ09

Near Lewes, DE 19958

Michael E.

Job Details: 10/20/2023

CX complaint: loud fan. Tested and verified complaint. I found the evap fan is the source of the sound. Fan not obstructed. Sounds like a defect in fan blade itself. Ordering fan blade and evap fan motor (just in case). Cannot reschedule due to SO part.; ordrng 1 WP67006337 (blade- fan) and 1 W11661931 (evap fan motor)

We serviced a

WHIRLPOOL DRYER

Model WED6600WL0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 10/20/2023

THE MOTOR HAS BURNING SMELL AND THE DRYER TUMBLES AND THEN STOPS; ordrng 1 WP694089 (wheel) and 1 WPW10463866 (Whirlpool Dryer Drive Motor) and 1 WPW10111616 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Stafford, VA 22556

Tanner B.

Job Details: 10/20/2023

"Inlet valve failed, allowing water go run into unit when off; ordrng 1 W11396714 (housing)"

We serviced a

MAYTAG DRYER

Model MDE6000AYW

Near Brookeville, MD 20833

Julian H.

Job Details: 10/20/2023

CX complaint about unit had a rumbling sound inspected & found noise from blower wheel took front apart & found a heavy lint build up causing issue remove lints back together & working CX PIF THRU APP

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Middletown, DE 19709

Taylor F.

Job Details: 10/20/2023

Cx complaint is unit not cooling properly. Found the cx measuring the air temp of the empty fridge and wondering why temps were fluxuating so much. Explained why the temps were not staying consistant and showed cx unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Brookeville, MD 20833

Julian H.

Job Details: 10/20/2023

CX complaint about unit making a sound laboring sound inspected unit & found an issue with Rc's evap fan checked temperature FC6* @ 0 set issue with evap fan; ordrng 1 W11224591 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Moyock, NC 27958

Branden R.

Job Details: 10/20/2023

cx complaint fridge and freezer led lights are out checked unit and found proper vdc to lights . led lights bad replaced LED and tested unit is now running as designed with proper lighting .

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Pasadena, MD 21122

Alexander D.

Job Details: 10/20/2023

"cx complaint unit making a grinding noise and not washing well. inspected unit and verified complait. f7e4 error stored. suspension tests good. found gearcase leaking oil and flinging it everywhere when it drips off of rotor. washplate was difficult to remove and spanner nut seized. ordering gearcase, rotor, stator, slider, clutch, washplate, washplate cap and spanner nut. 2ct for gearcase with spanner nut seized. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10734521 (slider) and 1 W10915701 (rotor) and 1 W11050804 (cap) and 1 W10902814 (washplate) and 1 W11551646 (spanner nut)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/20/2023

"Cx complaint is unit heating but not spinning. Found the belt and motor to be defective causing the unit to not spin. Ordering belt, motor and idler. Cannot reschedule at this time.; ordrng 1 W10837240 (idler pulley) and 1 W11209428 (motor-drve) and 1 661570V (belt)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/20/2023

"Cx complains that the unt not cooling and make noises, inspected unit, the noise comes from the compressor, power cks ok, the compressor makes a humming noise.. faulty part, 2 counts job selaed system repair..; ordrng 1 W11574734 (compressor) and 1 w11506635 (coupler) and 1 W11109499 (drier-tube) and 1 w11504445 (coupler) and 2 w11504431 (coupler)s and 1 lokring (tool) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, VA 23231

Chris B.

Job Details: 10/20/2023

cx comp unit will not heat insp unit found 120 v at term block found wires on term block swapped flipped wire tested unit wroking as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/20/2023

"Cx complains that the unit has the same issue, the evaporator on Rc is full of ice, defrsot problem, but we replaced the sensor harness and control but the unit still having the same problem every couple months.. so i call TL.. the unti is UNREPAIRABLE. THE CUSTOMER NEED TO CONTACT HIS AIG CONTRACT"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS03

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/20/2023

Both door gaskets are torn and causing excess moisture in unit. Ordering gaskets.; ordrng 2 W10830046 (Gaskets)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Rockville, MD 20850

Julian H.

Job Details: 10/20/2023

GOT HERE unit not making ice checked temp FC -3* icebox 2* Rc 33* test 56 E5 test57 harvesting test 45 filling calledTL Andrew, ask me to check power from control board p7 connector dc volts random volts ask me to unplugged deli ui & checked power again got 2.5vdc steady ASK ME TO LEAVE DELI UI UNPLUGGED & CX TO CHECK FOR ICE IF IT DOES WILL NEED UI & HARNESS IF NOT THEN ICEMAKER; ordrng 1 W11658802 (icemaker) and 1 W11170612 (harns-wire) and 1 WPW10503833 (UI DRAWER)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Bethesda, MD 20817

Brian F.

Job Details: 10/20/2023

"Cx states food freezing in RC, FC gets too cold, occasionally makes buzzing noise. RC set to 38, FC set to 0, entered diagnostic mode, evap fan spins, damper opens and closes, thermistors reading accurate temps, turned on mullion heater override, set to minimum defrost time, added 2* to fresh food temp adjust and 1* to freezer temp adjust, added perma gum to condenser lines to dampen vibrations. Unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Potomac, MD 20854

Roberto I.

Job Details: 10/20/2023

"CX complaint not cooling. Found unit turned off, unable to diagnose sealed system issues. Recheduled service for 10/30/23, advised cx to turn cooling on at least 24 hours before the service;"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Staunton, VA 24401

Danny R.

Job Details: 10/20/2023

timer shaft is broken and not spinning to dial repleced timer unit runs cx will get knob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Poolesville, MD 20837

Julian H.

Job Details: 10/20/2023

CX complaint about unit not making ice checked temps are fine Fc0* Rc38* led lights not turning on inspected & found led on Fc completely out & leds on Rc really dimmed issue with leds all of them work on a series circuit getting correct power 14vdc icemaker was just turned off showed CX need parts; ordrng 2 WPW10515057 (led module)s and 1 WPW10515058 (led module)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, VA 22151

Lloyd B.

Job Details: 10/20/2023

"Cx complained of a noise. Inspected the unit and could not duplicate. Cx says it hasnt made the noise in 4 days but when he opens the freezer door, the noise went away when the noise was present. There is no frost on the evap cover and the cx says the noise lasts for about 2 min before fadding. Made sure all gaskets were seated and set unit to factory settings. Cx will record if noise returns. Job complete"

We serviced a

JENNAIR DISHWASHER

Model JDB8200AWP3

Near Arlington, VA 22201

Jason A.

Job Details: 10/20/2023

CX complaint DW not cleaning. Found F4 diverter error code. Checked below unit & no leaks Ran test wash. Upper rails are separating & tub is rusting again. See SDpics. Tub labor & part LIFETIME. To replace tub wash motor has to be swappped over. Called office to confirm labor for wash motor can be covered under tub replacement labor. 2Count > JJ; ordrng 1 WPW10455260 (Wash motor assym 226.78) and 1 W11259785 (Left RAIL) and 1 W11259786 (Right RAIL) and 1 WPW10511199 (Tub SS - inspect!)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Wilmington, DE 19801

Taylor F.

Job Details: 10/20/2023

"Cx complaint is unit has an f9e2 error code. Tested inspected and verifed complaint. Found the drain pump to be defective. Ordering drain pump, cannot rescheudle at this time.; ordrng 1 W11551760 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Belvidere, NC 27919

Austin D.

Job Details: 10/20/2023

came out to resolve the issue. disassembled the unit as needed. repalced all p

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Midlothian, VA 23112

Joseph D.

Job Details: 10/20/2023

Customer complaint unit screeching confirmed complaint found worn and stuck slider replace slider and unit working properly; rqstng P&A on 1 W10734521 (Slider v/S)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Pasadena, MD 21122

Alexander D.

Job Details: 10/20/2023

replaced motor and blower wheel. tested unit. unit is now working properly

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Staunton, VA 24401

Danny R.

Job Details: 10/20/2023

unit had a 2 and 1 code not enough water found unit not senseing water right adjusted pressure hose now seeing water come to unit checksok

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Huntingtown, MD 20639

David J.

Job Details: 10/20/2023

Customer complaint normal option on consul has gone out again arrive today and verify complaint found after last visit consul was installed and this has happened again. Inspected unit and found no moisture or anything that had possibly caused this issue to happen again. called Techline and spoke with them and they had stated we need to replace control and consul at the same time will return when parts arrive; ordrng 1 W11629914 (Control) and 1 W11622500 (Console) and 1 W11690158 (Harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS05

Near Warrenton, VA 20187

Robert W.

Job Details: 10/20/2023

Cx Complainr is the unit is making a vibration noise. Inspected unti and found the unit has a vibration noise when compressor is running adjusted door and sound went away unit is now working properly.

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Richmond, VA 23224

Chris B.

Job Details: 10/20/2023

cx comp unit start button is hard to start unit insp unit advsied cx on use and care and to hold start button unitl all led lit then let go tested unit several times unit started senced lid locked and started filling every time unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW7232HW1

Near York, PA 17401

Drew B.

Job Details: 10/20/2023

replaced lid lock and soon as it locked in the calibration the board poped and smoked and foudn the unit to be reading low 7-10 ohms at the board and drain pump itself.. called MR and advised to order harness acu and pump replace ALL TOGETHER AT SAME TIME lid lock again is for percaution.; ordrng 1 W11568984 (harness) and 1 W11624943 (acu) and 1 W11396717 (pump) and 1 w11394572 (lid lock)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 10/20/2023

"cx complaint unit making sqealing noise found when i turned the drum it's the pullet and rollers if any appt can be sooner cx would like sooner; ordrng 2 349241T (support,roller)s and 1 WP691366 (pulley-idr)"

We serviced a

JENNAIR MICROWAVE

Model JMW3430LL02

Near Bethesda, MD 20817

Brian F.

Job Details: 10/20/2023

"Cx states F6E8, tested and confirmed. Found wrong console and harness were ordered. Installed appliance manager, reassembled unit and powered on. Ran 2 MW cook cycles with glass of water, MW is heating, F6E8 is gone. Unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Baltimore, MD 21209

Shane M.

Job Details: 10/20/2023

cx complaint the unit leaving ice in chute. ordering separator w icebin.; ordrng 1 W11423784 (separator) and 1 WPW10558423 (icebin)

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Hagerstown, MD 21740

Ken M.

Job Details: 10/20/2023

"Customer complaint is that the unit is leaking from the rear. Unit inspected and found evidence of water pooling in the back right corner. Ran test cycle and a quick wash cycle, but could not duplicate the leak. Had the customer load the unit and reran the cycle. Unit still did not leak. Customer stated that the unit leaked when running a clean washer cycle. Suspect the cycle slightly overflowed the vent in the rear, resulting in the puddle, but unable to confirm. Unit is currently working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM04

Near Middle River, MD 21220

Emmanuel R.

Job Details: 10/20/2023

"Cs unit is not making ice and lights are out. Confirmed complaint. I found the Fc light is out and icemaker motor is very weak,its doesnt want to cycle smoothly it gets stuck. QUoted $375.16, customer will think about it. Collected for svc call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 10/20/2023

"Installed icemaker, it cycled and filled immediately."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Reisterstown, MD 21136

Brian R.

Job Details: 10/20/2023

came out and replaced tub ring. dispenser didnt get ordered. will order part and office wil schedule.; ordrng 1 W11569112 (DISPENSER) and 1 W11550898 (Bezel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Manassas, VA 20112

Richard B.

Job Details: 10/20/2023

"CX compant. Dishwahe has wter in it Inspcted unitad found vet wax motr error code and drain error code. Manully flled unit wit water and unit drane after hittig drin. Orderig control , vent wax motor and deflctor Further work eedd. RB; ordrng 1 W11545290 (defector) and 1 W11445501 (control) and 1 W11025593 (vent)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Pikesville, MD 21208

Shane M.

Job Details: 10/20/2023

cx complaint cx would have to hold down start button to start a cycle. i couldnt confirmed complaint as unit was working as design. pre id timer w start switch if cx calls back.

We serviced a

MAYTAG REFRIGERATOR

Model MSD2456GEW

Near Glen Rock, PA 17327

Bernard M.

Job Details: 10/20/2023

"Cx complaint unit doesn't cool. Accessed evap and found it beginning to frost over. Found proper voltage at bi-metal defrost. Checked and found the harness connection to have 15v going back to the defrost timer. The timer doesn't rotate. Ordering timer, once approved contact cx to reschedule; ordrng 1 WP68233-2 (defrost timer)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKV1

Near Timonium, MD 21093

Shane M.

Job Details: 10/20/2023

cx complaint panel warrpped. ordering panel w UI board.; ordrng 1 W11660284 (panel) and 1 W11632709 (ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Brandywine, MD 20613

David J.

Job Details: 10/20/2023

"Customer complaint unit stopped cooling items in freezer. Also found that ice started melting in icebox in refrigerator compartment. Arrived today and verified complaint found in test 56. We have error code E5 for icemaker timing out. Ran evaporator fan motor and it is stuck and will not turn Air fan in icebox works as intended Inspected freezer compartment, and found frost buildup on back wall. Ordering evaporator fan motor with harness for return visit and scheduled customer for return. Customer paid in full and will return on date.; ordrng 1 W11249952 (Evap fan with harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Middle River, MD 21220

Emmanuel R.

Job Details: 10/20/2023

"Cs unit is not making ice , bracket to icebin is falling off and no water to dispenser. Confirmed complaint. I found the water filter is restricted ,removed filter not its getting water, also the water spout for icemaker frozen over, defrosted it now icemaker is filling and cycling, Also the right side bracket that holds the icebin and icebin are frayed. I was able to install a anchor to the side of cabinet and reattach the bracket, Ordering icebin. Advised allow 24hrs for icemaker to make ice and replace water filter and 1 WPW10558424 (icebin)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/20/2023

"-12/175psi when arriving , equalized in 5mins to 20psi/20psi. contatcted wpl techline. TL thought it was a restiction. was going to isolate system per TL. I found oil/ leak at return line at compressor on lockring.. leaking and pulling in air to have that high head pressure .. Installed new compressor and filter due to leak at low side pulling in contaminates .. after installing new compressor , found the new one pulling 9amps and locked up. called techline back to document .. returning w/ evap to make sure.. pressure and verify no leaks .. 3ct ss tech; ordrng 1 W11370574 (compressor) and 2 W11506635 (coupler)s and 2 876765 (tubing)s and 1 3ct (3ct)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS08

Near Towson, MD 21204

Shane M.

Job Details: 10/20/2023

"cx complaint the freezer as condensation. could confirmed. removed ice, added gearse to hinges, heated gasket. tighten handle. unit working properly."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Delaplane, VA 20144

Daniel J.

Job Details: 10/20/2023

as per notes installed new belt cam and motor calibrated and ran diag cycle spin normal

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/20/2023

replaced the console and the hi limit fuse was disconnected but the hi limit wasn't able to be plugged in the connection didn't fit in the one removed unit tested good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Charlottesville, VA 22911

Kyle A.

Job Details: 10/20/2023

Cx complaint of unit leaking. Did confirm and found threading is malformed on inlet. Also found units front panel is warped causing door not to seat and causing additional leaking..; ordrng 1 W11434044 (Inlet) and 1 W11416371 (Stainless) and 1 W10909682 (Logo)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/20/2023

replaced the bellow unit checked good no leaks

We serviced a

JENNAIR HOOD

Model JXD7030YS0

Near Clarksville, MD 21029

Dustin F.

Job Details: 10/19/2023

"Upon arrival, cx stated they pulled filters out to clean and didnt think and accidently pushed switches in and closed unit without filters. was able to press switches in and raise the vent long enough to get filters in. tested unit, unit working as intended."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS04

Near Williamsburg, VA 23188

Orbie

Job Details: 10/19/2023

"cx complaint ui not working. verified complaint. replaced UI. unit working as designed."

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Delmar, MD 21875

Michael E.

Job Details: 10/19/2023

"CX complaint: unit not running, just hums. Tested and verified complaint. We have 240vac into unit and timer is sending 120vac to motor but motor only hums. When i turn belt wheel on motor, clutch engages and motor runs. Ordering motor and wheel (just in case). Scheduled return visit for 10/25 AM; ordrng 1 279827 (motor!dryer) and 1 WP694089 (wheel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Newark, DE 19711

Taylor F.

Job Details: 10/19/2023

Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap fan getting 12.7VDC but not responding. Replaced fan from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS01

Near Woodbine, MD 21797

Brian R.

Job Details: 10/19/2023

cx complaint is unit ran great and made good ice till they did a cleaning cycle and now unit maes loud noises and wont make ice and seems warm inside. said he cleaned with cleaning stuff then changed filter and now this. tested and checked unit. water valve makes loud buzz ans no water. water line is on. pulled filter and got water. put filter back in and locked it and wter shut off. left out to test and check. put another filter in and water runs good. water over plate now as well as getting cold. let unit run a bit. advised cx to let unit run at least 24 hours now and see how unit does and leave on if we need to come back so we can check temp readings on things. unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Towson, MD 21286

Shane M.

Job Details: 10/19/2023

cx complaint the error code f9e1. could confirmed. found unit has 2 pc hose attached. bang hose around and loosen debris in hose. unit now draining.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Waldorf, MD 20603

David J.

Job Details: 10/19/2023

"Customer complaint unit made a loud chain sound when unit was washing as well as shakes a lot during spin cycle arrived today in verified complaint found no error codes but ran diagnostic cycle and found unit does shake quite a bit expected in tub and found about 1/2 inch of movement on inner tub from left to right. Inspected under unit and found between inner tub and outer tub. There were metal collared shirt, things that have made its way between both tubs. Which had caused the noise. Ordering tub for return visit. And will return once part arrives to customers house. ; ordrng 1 W11513243 (Inner tub)"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Berkeley Springs, WV 25411

Ken M.

Job Details: 10/19/2023

Basket and actuator replaced and tested. Unit is working properly. Old parts left with customer.

We serviced a

KITCHENAID ICE MAKER

Model KUIX335HPS

Near Chantilly, VA 20152

Daniel J.

Job Details: 10/19/2023

entered in sn entitlements showing 36 month parts and labor found ice block on top of cooling tray customer turned unit back on last night entered diag found mall water stream coming in and noise from recirulation pump ordering pump and valve both showing in stock; ordrng 1 W11542867 (pump) and 1 W10897719 (valve)

We serviced a

WHIRLPOOL DRYER

Model WED5605MW0

Near Selbyville, DE 19975

Michael E.

Job Details: 10/19/2023

CX complaint: unit not coming on. Tested and verified complaint. I found we are getting no voltage from either leg. No power from receptacle. I advised CX to have a licensed electrician look at this. Could not test due to no power from wall receptacle. Job is complete.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Frankford, DE 19945

Michael E.

Job Details: 10/19/2023

"CX complaint: still getting screetching sound. Tested and verified complaint. New motor feels a little rough and belt feels a little loose. Rub marks on CAM. I replaced the motor, belt and cam. Tested and calibrated unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Ocean City, MD 21842

Michael E.

Job Details: 10/19/2023

CX complaint: difficulty closing door. Tested and verified complaint. I found that the bifold closet door makes it difficult to close door. Door is working properly and locking proeprly. Unit went through diag cycle without problem. Unit is working proeprly. Job is complete

We serviced a

KITCHENAID OVEN

Model KOSE507ESS05

Near Bethesda, MD 20816

Samuel R.

Job Details: 10/19/2023

cx complaint unit is nto turning on.inspected unit and could comfirm cx complaint.inspected unit and found unit gettign 240v then found thermofuse to be OL.gave cx a quote and will call if they go with repair.

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Glen Burnie, MD 21060

Dustin F.

Job Details: 10/19/2023

"Cx complaint: unit not spinning correctlyInspected unit, confirmed complaint. Could not pull out washplate, washplate and spanner nut ceased. Need to be cut off. looked under unit found gearcase oil everywhere. unit needs new rotor, motor, clutch,slider,gearcase,washplate,spanner nut. 2 count gearcase; ordrng 1 W10902814 (washplate) and 1 W10909670 (spanner nut) and 1 W11032711 (washer) and 1 W11393685 (transmission) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor)"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Williamsburg, VA 23185

Orbie

Job Details: 10/19/2023

cx complaint unit shutting off in middle of cycle. checked unit. verified complaint. motor overheating causing unit to shut down until motor cools down. ordering motor and blower wheel. went to install control just in case but noticed it looked like it had been used. rather have a new control just to be safe.; ordrng 1 WP697772 (blower wheel) and 1 W11549461 (motor) and 1 w11525996 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDFE304DSS0

Near Glenwood, MD 21738

Brian R.

Job Details: 10/19/2023

cx complaint is she just moved in and went to run a cleaning cycle on unit and unit made a bunch of loud noises. tested and checked unit. sound comes from when unit first starts and when drain pump comes on. unit will need sump n motor replaced as well as drain pump as pumps are making the noise. as soon as everything goes through and parts are in office will schedule.; ordrng 1 WPW10455261 (Sump n Motor) and 1 WPW10531320 (Drain Pump)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW05

Near Chesterfield, VA 23832

John P.

Job Details: 10/19/2023

Found unit low on charge ordering ss repair.; ordrng 1 W11572047 (Evap) and 1 W11547313 (Compressor) and 1 W10574478 (Tube) and 1 W11506635 (Coupler) and 1 W11109499 (Drier) and 1 3ctss (3ct ss)

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Woodbine, MD 21797

Ricardo S.

Job Details: 10/19/2023

"Cx complains that the burners slow ignition, inspected unit, and found a Services Pointer. I fixed the burners and now 5 work fine, but the left rear one is making noises, I'm ordering parts.; ordrng 1 W11319683 (burnr-head) and 1 W11319673 (burnr-head) and 1 W11319224 (cap-burner)"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Newark, DE 19702

Taylor F.

Job Details: 10/19/2023

Cx complaint is unit not completing cycles. Tested inspected and verified complaint. Found the control to be defective. Replaced control from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Winchester, VA 22602

Ezra M.

Job Details: 10/19/2023

"water on floor. no visible leak from unit. dispensed multiple cups of water, filled ice maker, ran defrost. checked all water lines, cardboard condenser cover shows no signs of water, dust under valve undisturbed. unable to find any leaks from unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near ,

Israel R.

Job Details: 10/19/2023

Customer complaint red light on the UI si turning on and the unit was beeping at him. I tested the unit and when i open the door the red light came on for door open and the cx pointed out the red light turning on. I explained to him that the light comes on when the door is open to let them know the ldoor is open. And it will beep if the door is stays open. the unit is cooling unit ia good. It could be door switches but everything is working light is turning pon when doors are open and turing off when i close. The customer will call back if the light is on when door are closed.

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Washington, DC 20024

Sherwood

Job Details: 10/19/2023

cx complaint not working. arrived called TL ran through some test at the j15 connection did continunity between wht-blu with door closed door latch reading o.L..TL advised replacing latch. part has already been replace guessing that one was defective. will reorder part. part still in warranty; ordrng 1 WPW10482836 (latch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB09

Near Richmond, VA 23234

Joseph D.

Job Details: 10/19/2023

No email for cx. found freezer door sitting a little low adjusted hinges and added washer unit now ceiling properly no other issues he texted removed ice

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA75SAHZ0

Near Richmond, VA 23225

Joseph D.

Job Details: 10/19/2023

Replace failed adjusters and unit adjusting properly no other issues detected working as designed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Reisterstown, MD 21136

Justin S.

Job Details: 10/19/2023

the unit was unplugged when i arrived. when pierced the unit had positive pressure in the system. replaced the compressor and vacuummed down the system. filled to weight. the compressor starts in test 40 step 3-5 but is not starting in normal operation. thermistors all showing around 70f. test 128 6 not 7. called tech support and spoke with an ed. test 39 the compressor activates. auger mode does not activate. put unit into showroom mode then out and the compressor and ice maker auger activates. the unit is starting to cool down now. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model CAE2795FQ1

Near Adelphi, MD 20783

Israel R.

Job Details: 10/19/2023

Installed new control and lid lock. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Washington, DC 20024

Sherwood

Job Details: 10/19/2023

cx complaint noise. arrived and found fan was hitting wiring diagram reposition wiring diagram. compressor and fan came on and nomore noise after removing diagram. repair complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Columbia, MD 21046

Robert L.

Job Details: 10/19/2023

"cx complaint noise returned found ice had reformed on top of evap fan and blade, fill tube leaking, cleared ice, tried sealing fill tube with permagum, but still leaking from internal, overfoamed and tube compromised, called techline, fill tube is none servicable, unit deemed none repairable"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 10/19/2023

"replaced door, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC2

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/19/2023

"Cx complains that the smart dispenser not working, inspected unit, the setting is at 10x, too low, reset power, now is in 2x ran test mode, dispenser works fine"

We serviced a

WHIRLPOOL STACKABLE

Model CGT9000GQ1

Near Dundalk, MD 21222

Alexander D.

Job Details: 10/19/2023

prior to arrival realized one of the previous techs called techline and they said theres no way to get coinbox out and cx needs to have locksmith come out. installed coin box lock on one of the extra coin boxes that was shipped to cx when she was trying to get a key sent to her. left new key with property manager. advised cx to have locksmith get old coinbox out and install the one with the new lock. advised service call and labor are covered for 30days if theres any issues after that. cx paid 130.00 labor with c/c

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Herndon, VA 20170

Jason A.

Job Details: 10/19/2023

CX complaint FRIDGE is making a high pitched noise. CX has a recording. Verified complaint. Unplugged FRIDGE for about 10 minutes & opened rear cover. Adjusted dryer so its not completely vertical. Verified with CX by pluging unit in and when compressor started it made the noise. Left unit plugged in & both fans running. Unplug start device & noise went away. Evaporator OOS. 2CountSealedSystR600 > JJ; ordrng 1 W11580057 (Compressor kit) and 1 W11506619 (Coupler 28A) and 1 W11578570 (Coupler 28B) and 1 W11506619 (Coupler 28C) and 1 W11109499 (drier) and 1 W11504445 (Drier coupler 24A) and 1 W11504447 (Drier coupler 24B) and 1 2CountSealedSystR600 (2CountSealedSystR600)

We serviced a

KITCHENAID FREEZER

Model KRMF706EBS05

Near Laurel, DE 19956

Frederick R.

Job Details: 10/19/2023

Per prior visit I hooked gauges up ad unit was in a 30in vac still. Filled with 58g of R600a. Final low side pressure was at 10in vac. Informed CX 24-36hrs for unit to get to temps.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Bel Air, MD 21014

Neil H.

Job Details: 10/19/2023

replaced the fc door gasket unit sealing and checked good; ordrng 2 W10407212 (Whirlpool Refrigerator Door Gasket)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Newark, DE 19702

Taylor F.

Job Details: 10/19/2023

Cx complaint is unit not washing and leaking water. Tested inspected and verified complaint. Found the sump leaking from the pump housing onto the motor windings. Replaced sump and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bear, DE 19701

Taylor F.

Job Details: 10/19/2023

Replaced ice container from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WTW7320YW0

Near Elkridge, MD 21075

Robert L.

Job Details: 10/19/2023

"cx complaint f51 after large load, found rotor bolt had backed out slightly, removed and added sealant to threads, resecured rotor, tested all ops ok, collected $139 visa"

We serviced a

WHIRLPOOL DRYER

Model WGD5620HW3

Near Downingtown, PA 19335

Justin L.

Job Details: 10/19/2023

Cx complaint unit not working on normal. Was able to access unit and found proper voltage and polarity to unit. Entered diag and found no saved codes. Tested and found to cycle and heat in normal and timed. Tested moisture harness which passed. Verified all connections are secured. At this time unit is operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Hanover, PA 17331

Bernard M.

Job Details: 10/19/2023

"Replaced all parts, placed ice bin in and it dispenses ice. Unit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ0

Near Hyattsville, MD 20785

Israel R.

Job Details: 10/19/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Kennett Square, PA 19348

Justin L.

Job Details: 10/19/2023

Was able to access unit and replace part. Tested unit and verified operation and no leaks unit now checks good no further work needed

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