We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Virginia Beach, VA 23462
Carl A.
Job Details: 06/15/2022
"cx complaint of unit running excessive time checked to find contacts on timer worn causieng the timer not to move foraward also found oprating therstats out of range replaced both parts tested unit works as designed; ordrng 1 WP3387134 (Cycling Thermostat), used 1 WP3387134 (Cycling Thermostat) from stock"
We serviced a
WHIRLPOOL COMBO
Model JMW2427DS01
Near McLean, VA 22102
Jason A.
Job Details: 06/15/2022
CX complaint MW+O F2E1 error code. Verified complaint. Tried to open diagnostics but error is persistent even after resetting breaker 5 minutes. CX undecided if they want to go ahead with repair. Parts are OOS & checked parts marketplace. CX request to be called when part become in stock > JJ; ordrng 1 W11236900 (Console UI SS)
We serviced a
MAYTAG WASHER
Model MHW5630HC1
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/15/2022
"Cx complaint is washer leaking. tested inspected and verifed complaint. found the unit leaking when draining. Cannot verify exact location of leak becasue unit is stacked but it is in the area of the drain pump. Ordering drain pump, drain hose and hose. Also ordering bellow just incase. 2 tech to remove unit. Cannot reschedule at this time.; ordrng 1 W11314648 (bellow) and 1 W11316671 (hose) and 1 W11314666 (hose) and 1 W11458345 (drain pump)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Partlow, VA 22534
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit removed and replaced the door panel tested and inspected for proper use. Unit now functions normally.
We serviced a
WHIRLPOOL RANGE
Model JES9750CAW01
Near Portsmouth, VA 23703
Zachery R.
Job Details: 06/15/2022
"while going to replaced receptacle, noticed new one is defective, reordering recep nto complete repair.; ordrng 1 5171P554-60 (receptacle)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near ,
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found ice maker is overfilling the ice tray and running out the front of the ice bin took quick pics ordering the dual valve a water pressure regulator to fix issue; ordrng 1 W11546685 (Dual valve) and 1 W10786952 (Water Regulator)
We serviced a
WHIRLPOOL FREEZER
Model WRF757SDHZ00
Near Herndon, VA 20171
Carl R.
Job Details: 06/15/2022
"water leaking from the bottom freezer. Talked with cx and cx said that he changed the freezer door gasket him self because ice is at the bottom of the freezer and water is on the floor. I checked the right and left door rails. Door rails are in good condition. Freezer door opens properly, no lagging in the rails. Door gasket is sitting properly on the door. Cx will need thermistor. And drain tube. ; ordrng 1 W10316760 (Thermistor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Aldie, VA 20105
Daniel J.
Job Details: 06/15/2022
installed new water valve pressure at dispenser now normal
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/15/2022
Replaced lower RC door cam as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Woodbridge, VA 22191
Demonte S.
Job Details: 06/15/2022
Installed the Dual Water Valve & Ice Bin. Tested the unit. No Leaks. Unit is working as Designed.
We serviced a
WHIRLPOOL DRYER
Model MGD8630HC3
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 06/15/2022
installed side panels and new bulkhead. tested unit for cx. unit runs quietly. unit is working as designed.
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ02
Near Stafford, VA 22554
Tanner B.
Job Details: 06/15/2022
Installed new ice door and chute.. replaced the rh door hinges and adjusted door. also leveled unit and cleared frost in fc .. unit is now working as designed .. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT705PAKZ0
Near Haymarket, VA 20169
Robert W.
Job Details: 06/15/2022
"CX Complaint is the dishes are wet and they never have to add rinse aid due to is never emptys. Inspected unit and found the rinse aid selector was turned all the way down ran diag and found no error codes, tested unit and found unit is washing properly dispenser not puuing rinse aid element is working properly, Ohm out dispenser and its ohming good ohm out element its ohming good, Issue is in control replaced and tested unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDW06
Near Leesburg, VA 20175
Richard B.
Job Details: 06/15/2022
"CX complant. Fridge is broken. Prior diagnosis found a ear on control box broken and control is banging down. Replaced control box using existing bulb , shield , holder and lens. set temp to recomended temps. Job completed, RB"
We serviced a
WHIRLPOOL WASHER
Model MHW5630HC1
Near Yorktown, VA 23692
Jason T.
Job Details: 06/15/2022
"Cx complaint, will not finish a wash cycle, not draining the water at the end of the cycle. Error codes : F0-E1 load in drum clean cycle F5-E2 lock failure F8-E1 no-fill valve F9-E1 long drain F0-E2 oversuds. Ran factory diagnostic test, found weak control relay failure, low amp draw at the motor 1 amp atleast 6 is needed, also drain pump chattering during cycling, unit needs control and drain pump assembly. Per cx is contacting Maytag in reference to the unit, charging for the service call only: (paid in full credit card) advised cx repair estimate is valid for 30 days, cx agreed. Cx located his extended warranty from Lowe's, contacting for service.; ordrng 1 W11322901 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Ocean City, MD 21842
Michael E.
Job Details: 06/15/2022
CX complaint: frost in FC. Tested and verified complaint. I found bottom of FC gasket had a gap. I heated and reshaped but that did not regain seal. Flipped gasket over and had same gap at bottom which would not seal by heating and reshaping. The door is warped which is causing the gap at the bottom of the FC door. Ordering FC door and gasket. Did not reschedule due to only 1 in stock. CX would prefer i bring the door rather than direct ship.; ordrng 1 13109214WQ (dor-fip wh) and 1 W10443315 (gasket-fip)
We serviced a
WHIRLPOOL RANGE
Model WTW5000DW3
Near Columbia, MD 21045
Robert L.
Job Details: 06/15/2022
"installed new transmssion, cam, belt, actuator, motor and cover per previous, recalibrated and tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Gaithersburg, MD 20882
Julian H.
Job Details: 06/15/2022
replaced lid charge easy acces to unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Rockville, MD 20853
Justin S.
Job Details: 06/15/2022
replaced the filter housing and checked for leaks. the unit is dispensing water good. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS322FDAM04
Near Berlin, MD 21811
Michael E.
Job Details: 06/15/2022
"CX complaint: no ice. Tested and verified complaint,. I found inlet tube frozen up. I defrosted inlet tube and replaced the dual valve. Tested unit and it is now working properly. CX paid in full for service, labor, S&H and parts on CC. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW0
Near ,
Andrew W.
Job Details: 06/15/2022
Cx complaint is unit has buttons that are not working on washer. tested and verified complaint. Found UI defective. Cx agreed to cost. replaced ui and tested unit. unit is working as designed. cx paid in full by cc. job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/15/2022
Installed sump and tested unit and unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the harness to be defective at the drain pump. Called parts specalist and returning tomorrow 6/16/22 with harness to complete repair. Returning with all parts.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/15/2022
"cx complaint leak with floor damage, found leak from heater, found bushing gone (see pics) , major floor damage on both side of half wall and into basement (see pics), replaced heater per TSP and S-17304, left unit un mounted for floor repair per CX, ran diagnostics and tested all pos ok, costco 2 year"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV02
Near Clinton, MD 20735
Shane B.
Job Details: 06/15/2022
compplaint is the right door gasket coming apart. confirmed complaint. unit will need new gasket. all other doors look fine. i advised cx always open right door first to keep from damaging gasket. quoted cx for repair. they paid service call and said he will talk it over with his wife and then call the office.; ordrng 1 W10830277 (gasket-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/15/2022
"came out to replace parts on unit , disassembled old door and replaced with new , tested and steamed gasket for proper seal , unit is running as designed ."
We serviced a
WHIRLPOOL OVEN
Model WFG550S0HZ2
Near Frankford, DE 19945
Frederick R.
Job Details: 06/15/2022
CX complaint is oven will not ignite. Inspected/tested unit and verified complaint. Neither back nor broil would ignite. Bake would click and broil did nothing. Pulled back cover and cecked for and loose connections or pinched wires. Checked control board for proper voltage and all was good. Replaced spark module from pre id. Retested unit annow everything is working. Unit is working as designed. Job is complete
We serviced a
KITCHENAID COOKTOP
Model KCGS556ESS
Near Edgewater, MD 21037
Mitchell H.
Job Details: 06/15/2022
cx complaint ever since the unit was put in they noticed the surface was rough and not smooth. cx went into store to see another to make sure she wasnt wrong. it felt like sandpaper in most areas on cooktop but on sides it felt smooth as it should. cooktop has defect in metal or coating. ordering cooktop for return visit.; ordrng 1 W10722085 (cooktop)
We serviced a
MAYTAG REFRIGERATOR
Model MFX2876DRH00
Near Ocean View, DE 19970
Andrew W.
Job Details: 06/15/2022
Cx complaint is unit leaking water. inspected and verified complaint. checked area where water was on the floor and traced back to the fc door. water ran along the gasket seal to the top right corner of the fc door where the gasket was not fully sealed. frost on the inside cabinet on that side in the freezer was visible like frozen droplets. checked all other seals and they were sealed properly. used heat gun to reform gasket to seal fully. removed bottom cover to verify no other water was present and checked other compartments. Cx did state that she wipes/cleans doors often and they get stuck shut. cx stated she did not dry the doors/gaskets before closing. this could also have contributed to the water. unit is working as designed. job complete.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/15/2022
"CX stated unit is not heating tested inspected and verified cx complaint. Found unit is not getting 240VAC L1 is getting 120VAC to ground L2 is only getting 5VAC to ground, CX needs an electrician to come out and fix outlet. checked all connections from L2 and heat side and TCO kit all testing good unit is working as desgined job is complete."
We serviced a
JENNAIR RANGE
Model JDS9860BDS
Near Dumfries, VA 22025
Demonte S.
Job Details: 06/15/2022
"Inspected the unit. Found that the Left Front Burner isn't working. Found that the Main Harness to the Burner had snapped, Ignitor is split & Burner Head Ignitor screw is stuck / rusted out. Parts are no longer available for the Burner Head = 74011473, Harness = 74011529 & Ignitor = Wpw1010378. Cx paid for the Service call by Card. Cx is paid in full."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Washington, DC 20008
Roberto I.
Job Details: 06/15/2022
Replaced control and valve. The dispenser worked as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Galesville, MD 20765
Mitchell H.
Job Details: 06/15/2022
cx complaint unit seems to leak after wash and during spin. seemed like draining to me. fille dunit up and drained it. no leaks from washer sidde but the sink the washer drains into had a leak under it when water was being drained. unit is good but sink next to washer needs addressed. showed cx and she understands. job completed.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Fayetteville, PA 17222
Andrew S.
Job Details: 06/15/2022
"Per previous diag I was able to access and replace the control, lower harness and capacitor. I then ran the calibration cycle and the unit completed it without and errors. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM00
Near Newport News, VA 23608
Lucas R.
Job Details: 06/15/2022
"cx complaint ff not cooling, checked unit found evap fan not turning, verrified voltage replaced fan, new fan defective, bottom broken not allowing shaft to turn, called office spoke with haley rescheduled for tomorrow. a.m. cx advised had extended plan, after informing upon arrival of all fees, cx called warranty co.; ordrng 1 W11024089 (motor evap)"
We serviced a
MAYTAG WASHER
Model MVWB765FW4
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/15/2022
Replaced lid and ran a test cycle. The unit worked as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Newark, DE 19713
Taylor F.
Job Details: 06/15/2022
"Cx complaint is unit making a grinding noise/ soemtimes not starting the cycle. Tested inspected and verifed complaint. Found the bolt for the rotor had broken off inside of the gearcase. Causing the rotor to rub on the motor, as well as damage the slider. Ordering gearcase, motor, rotor, slider. Cannot reschedule at this time.; ordrng 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11449841 (gearcase)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Demonte S.
Job Details: 06/15/2022
Installed the Belt to the unit. Tested the unit. Unit is working as Designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Carlisle, PA 17013
Andrew S.
Job Details: 06/15/2022
Per previous diag I was able to access and replace the drain pump. inner hose and water valve. I was unable to test the unit due to being in the back room of the RAC with no hookups. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Centreville, VA 20121
Christian C.
Job Details: 06/15/2022
Cx complaint FC section has ice build up and RC section is not cooling. Inspected unit found FC section has frost all around the cavity and RC section has moisture at the top of the cavity. Removed evap cover evap is normal. Bottom of evap the air flow channels are clogged with ice. Defrosted ice. Checked all gaskets no gaps. Advised cx to have everyone double check when closing doors. Unit is working as designed.
We serviced a
WHIRLPOOL WASHER
Model MVWC200XW3
Near Westminster, MD 21157
Brian R.
Job Details: 06/15/2022
cx complaint is they just moved in and washer has a smell and bad build up of soap and dirt between tub and basket. said all units were really dirty and other owners never cleaned. tested and checked unit and unit checks as of now. advised cx to run a cleaning cycle or maybe more then one and how to do it to try to clean and clear unit out some as there is a build up of things. advised to do that before replacing anything as unit checks. unit is way O-O-W and he knows. he will clean a few times and call back if needed. ran auto test as well as re calibrated and no codes in unit.
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lebanon, PA 17042
Justin L.
Job Details: 06/15/2022
as per conversation with techline on 6/6/22 SR7732697445 replaced valve and ran test 57 to harvest then 45 to fill and during fill water STILL comes from dispenser as well as icemaker and in test 46 dispenser fill nothing happens. cx also stated that the power to the unit had gone off once more and that there are lights out in unit. found that the freezer led was out causing light issue. contacted techline again and spoke to ED 7732697445 disconnected harness and ran test 45 and no water came from dispenser. ohmed out lower harness diode from p3-3 and p3-4 to isolation valve tan and got 0.6 Ohms both ways. techline says to replace lower harness. once approved and in office will need to set return; ordrng 1 W11601311 (3 point freezer led) and 1 W11190822 (lower harness)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS03
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/15/2022
Cx has return POP that does not have model unit information. Instructed cx to have proof of purchase re-issued with unit information.
We serviced a
KITCHENAID RANGE
Model KFGC500JSS01
Near Bethesda, MD 20817
Israel R.
Job Details: 06/15/2022
Installed new door and hinges. The hinges i got were more beat up that the new ones I am taking I installed them and the dont work. I installed the older ones and the door closes more smoothly. Installed new door front and the unit is better but not there. level unit and the unit is now is looking straight. Unit is back to normal operations.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Gardners, PA 17324
Andrew S.
Job Details: 06/15/2022
Cx complaint is that the unit blew the light bulb when cx changed it. Upon arrival I found that the relay on the control is stuck in the on position causing the bulb to blow when installed. I am ordering a control and light bulb. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W10892389 (Control) and 1 8206232A (Bulb)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAT02
Near Virginia Beach, VA 23464
Branden R.
Job Details: 06/15/2022
"cx under impression unit has extended warrenty , advised cx that we will need to be properly dispatched out under extended warrenty cx refused service at this time"
We serviced a
MAYTAG WASHER
Model MVWB850YW1
Near New Windsor, MD 21776
Brian R.
Job Details: 06/15/2022
replaced tub and checked unit. advised cx try run a few loads and see how unit does. job complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Lanham, MD 20706
Mitchell H.
Job Details: 06/15/2022
cx complaint units light not wokring under unit. installed control and tested. unit is now good to go. job completed
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Smithsburg, MD 21783
Brian R.
Job Details: 06/15/2022
cx complaint is unit wont turn on or do anything. said someone before put a new board or something in to get unit to work. tested and checked unit. found codes F6E2 F2E1unit wont turn on. power at wall and unit checks. control green light blinking. unit will need console replaced with control. as soon as approval is given office will schedule.; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Frederick, MD 21701
Ricardo S.
Job Details: 06/15/2022
"Cx complains about a clicking noise, i ran diagnostic test mode, the damper control control and ice maker sound normal, evaporator fan motor working ok. i don't hear anything weird"
We serviced a
TEST DRUG
Model n/a
Near Crofton, MD 21114
Justin W.
Job Details: 06/15/2022
took drug test
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE254ESS1
Near Eldersburg, MD 21784
Ricardo S.
Job Details: 06/15/2022
CUSTOMER WILL CALL THE MANUFACTURER TO SEE IF THEY CAN COVER THE WHOLE REPAIR
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFN506EPA01
Near Washington, DC 20016
Roberto I.
Job Details: 06/15/2022
"CX complaint 4 lights in the Rc are not working.Confirmed complaint, found left center moduled bad in the Rc. Ordering 12 led modules W11484836 per sp W11606409 Rev C. Parts and labor covered by S84638. ordrng 12 W11484836 (led module)s"
We serviced a
WHIRLPOOL RANGE
Model WFE775H0HZ2
Near Martinsburg, WV 25403
Danny R.
Job Details: 06/15/2022
the lf fron and rt fron burners arent coming of will order parts; ordrng 1 W11282542 (elelemnt) and 1 W10711900 (elmnt-surf) and 2 W10437092 (switch)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Indian Head, MD 20640
Robert A.
Job Details: 06/15/2022
"I came to install the ordered part. A 2nd tech is needed, I thought I mentioned it in the previous notes but apparently I didn't. The office is closed so I'll call in tomorrow according to new instructions. The cx also mentioned how a shelf is not sitting steady. The center ladder rail needs to be replaced, it is bent in the middle not allowing the shelf to sit level and steady. I'm ordering the part for the return as well.; ordrng 1 WPW10248516 (center ladder slide) and 2 WPW10372170 (ladder slide)s"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Virginia Beach, VA 23464
Austin D.
Job Details: 06/15/2022
"cx complanit the unit is hummoing. checked unit and found the actuator lost position. therefore, i repalced with a new one. tested the unit and found that the sink it is dainng into is clogged. cx will need to address that."
We serviced a
WHIRLPOOL WASHER
Model MHW5500FW0
Near Gainesville, VA 20155
Robert W.
Job Details: 06/15/2022
CX complaint is unit is giving error code. Inspected unit and found door is locked got unit in diag and found error code F9E1 F8E3 F3E1 F5E4 all feed back to possible drain issue unit is stacked and in a tight spot. Will need second tech bellow need to be reseatted .
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Hagerstown, MD 21740
Danny R.
Job Details: 06/15/2022
unit a suspenion rod odd the clip part reseated in the holder and now doesn shake and cause spilling out the top unit cheksok
We serviced a
MAYTAG DRYER
Model MED6230RHW0
Near Pikesville, MD 21208
Keith H.
Job Details: 06/15/2022
cx also has ext coverage on dryer informed her she has to call and have appt set up again .....bring fascia part; saved tckt
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Germantown, MD 20876
Julian H.
Job Details: 06/15/2022
CX complaint about unit having litte bit of frost on FC and icecubes dropped on its own checked both compartments on arrival temps RC 39* FC6* CX had dropped temp a little per her air thermostat set it back on recommended noticed that Fc has few items need to put more produce to avoid little frost formation checked dispenser water and ice and working as designed could be a glitch on system but this is working properly as today svc call documented call 7733850492
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Kensington, MD 20895
Israel R.
Job Details: 06/15/2022
Customer complaint unit is not working. I tested power and im getting 110 votls ac to the black and 110 to the white and across im getting 24 vac. The unit is not getting correct coltage. I turn off the brekaer and the black wire still getting 13 volts. Something is not right with electrical. Not getting correct voltage. Cx needs to call electrician to get correct voltage. 120 to the black 0 at white. She said but the other one worked fine. It could be a really old one that did not care too much how voltage got to it but this new one voltage needs to be perfect. Wrong voltage.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC700HPS04
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/15/2022
"cx complaint no ice or water, checked unit found water loss to 2 way valve, restriction in reservoir, isolation valve and fliter housing checked good, also found filter housing cover tab damaged not holding cover to cabinet. unable to verrify function of dual valve, 04 engineering code has no ipl, called PS sammy, advised would look into issue, ordering parts from 01 engineering code ipl; ordrng 1 W11501035 (cover) and 1 W11204869 (reservoir) and 1 WPW10341320 (valve-inlt)"
We serviced a
MAYTAG WASHER
Model MVWX700XL2
Near Marbury, MD 20658
Robert A.
Job Details: 06/15/2022
"Cx complaint that the unit is not starting cycles and giving loud noises. I inspected the unit and confirmed the complaint. I found error codes f7e1 f0e0. I cleared the codes and ran a service cycle, the unit rumbled from underneath and did not start the service cycle. I checked underneath and found the clutch loose, the belt and shield and damaged as well. The unit will need a new belt, shield and clutch to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by cash.; ordrng 1 WPW10006384 (belt 24.98) and 1 WPW10427633 (shield 29.52)"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9959SKZ0
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/15/2022
"Cx was contacted by Maytag in reference to the unit, installed heater assembly per Technical Service Pointer # W11540964. Calibrated and tested unit, working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Selbyville, DE 19975
Frederick R.
Job Details: 06/15/2022
"Upon arrival the CX stated that the unit has been plugged in for 8 days after being unplugged for 5 weeks. On my first visit the unit had just been delivered. CX stated that installers had to lean unit on its side to get it in the door.. CX also stated that it has been working good since they plugged it in, making ice and freezing food. I tested unit and pulled an ampdraw off compressor of 0.98 and it was steady. Checked temps for like 20 minutes with digital thermometer and RC was between 35-37 and FC was between 0-4. Evap fan and condenser fan working properly. I advised CX to keep an eye on temps and im they have any further issues to call us back. Did not feel a SS job was neccessary with my findings. If CX calls back please pre-id compressor, coupler and UV drier. Job is Complete"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW2
Near East York, PA 17402
Drew B.
Job Details: 06/15/2022
cx complaint that unit is not going throuig cycle and having draingae issues i found the unit ot have intermitting lid locking and doesnt spin at times will just unlock and flash f5e3 and needs latch was able to get through obne cycle all other functions are operational ordering W10810403 and in and schd for the 17th; ordrng 1 W10810403 (lid lock 49@trb)
We serviced a
MAYTAG WASHER
Model MVWC555DW0
Near Haymarket, VA 20169
Robert W.
Job Details: 06/15/2022
CX Complaint is the unit was making noise and now its not doing anything. Unit has error F2E1 F7E1 F0E5 inspected unit and found nothing between basket and drum ran techometer test and its reading properly. Ran diag and found when basket goes to spin only washplate is spinning pulled basket and found the hub teeth are gone so its not allowing basket to spin. Replaced hub and calibrated unit and tested unit is working properly.
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/15/2022
came out to repalce the temp sensors and the switch. disassembled the unit as needed. replaced both sensors and swtich. tested the resistance at the control of both sensors. both reading 10.86k ohhms. perfectly in raange. tested operation. unit heated up to 350 in both sections in less than 15 minutes.
We serviced a
WHIRLPOOL WASHER
Model WET4124HW0
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 06/15/2022
Installed door and unit now operates as designed.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Hanover, PA 17331
Sal R.
Job Details: 06/15/2022
CX complaint was that the tuni would not turn. I found that the idler had become detateched. I resecured the idler and ujnit test good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/15/2022
"Cx complaint, intermittent chattering noises when icemaker is filling, found inlet pressure above factory specification causing the issue. Advised cx parts on order, scheduling return visit for Monday 06-20-22, cx agreed.; ordrng 1 WPW10594330 (Damper control) and 1 8212547RP (Water line kit)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Chantilly, VA 20151
Christian C.
Job Details: 06/15/2022
Cx complaint unit door falls without tension. Inspected unit found door does not have spring tension and just falls. Found left door hinge not in spring socket. Installed left door hinge. Tested unit no errors and no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Alexandria, VA 22310
Dustin F.
Job Details: 06/15/2022
"WP dispatched call to replace heating element for a SP6/15/2022 - DF arrived and Could not get unit out. AFterwords, customer informed me that she had the manufacture company come out for something else prior. They stated they would have to cut the legs off to get the unit out if they ever had to. CX has 2 Layers of TIle and unit was slid and dropped in. Unable to remove unit. CX is gonna figure out a way to get unit out, but will likely replace unit. Called tech line to document. uploaded pictures to SD. Job Complete"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HB07
Near Harrisburg, PA 17109
Justin L.
Job Details: 06/15/2022
cx complaint turn table glass keeps popping off and door wont open. was able to access unit and found warped turn ring causing the glass table to pop off every couple rotations spilling food and liquids. when attempting to activate the door open the button responds but the motor just humms and wont open. will need parts for repair and once in office will need to contact cx and set return; ordrng 1 W11443144 (turn ring) and 1 W11493414 (interlock assembly)
We serviced a
WHIRLPOOL WASHER
Model WTW5005KW0
Near Richmond, VA 23230
Kyle A.
Job Details: 06/15/2022
Cx complaint of unit not filling to proper levels. Did confirm and found that units pressure tibe was barely seated. Reseated tube and unit fills as designed.
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Gordonsville, VA 22942
Lucas R.
Job Details: 06/15/2022
"cx complaint unit starting on its own, checked unit found drain pump running constantly, entered diagnostics found f 11 code, not listed, unit needs ccu replacement per service pointer, jt called parts dept, advised control at office, cx leaving campsite and headed to charlottesville VA, called safety spoke with lauren. sr7733862569, to document findings, and inform of location movement, also advised cx that top bar of cabinet will need to be removed and we will not be responsilble for reinstalation due to it being nailed in, cx agreed. 2 techs needed for repair.; ordrng 1 W11334214 (ccu)"
We serviced a
MAYTAG DRYER
Model MED5630HW2
Near Harrisburg, PA 17104
Fred G.
Job Details: 06/15/2022
cx complaint unit will power on but wont work. inspected unit and found 240.5vac to unit. i found the thermal fuse did not have continuity through it. replace it with preID part. tested unit and unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Aldie, VA 20105
Daniel J.
Job Details: 06/15/2022
unit leaked removed from cabinets found water trail from both side of heating element gasket replaced adn took pics of water trail damage to old floor ripped down to plywood replaced and rtested no leaks or faults occured
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS3
Near Stewartstown, PA 17363
Drew B.
Job Details: 06/15/2022
cx complaint that unit is not dispencing water i found the unit to have brand new filter and still nothing but soon as remove filter good psi out the dispncer will need filter head call to reschd; ordrng 1 W11024083 (housing)
We serviced a
MAYTAG WASHER
Model MHW6000AW0
Near Vienna, VA 22180
Christian C.
Job Details: 06/15/2022
Cx complaint unit smells of sewage. Unable to pull out unit from cabinetry. Unit is in a drip pan with a pipe. Cabinetry was built around unit. Cx will call back if they can get cabinetry redone. Cx paid for service call.
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Washington, DC 20016
Samuel R.
Job Details: 06/15/2022
replaced parts and tested unit through various cycles.unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDFE104HPS0
Near Richmond, VA 23233
Kyle A.
Job Details: 06/15/2022
Installed pump and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL OVEN
Model KSEG950ESS3
Near Williamsburg, VA 23185
Jason T.
Job Details: 06/15/2022
"Cx complaint, oven display not operating, all cooktop functions operating properly. Installed parts to complete the repair, found new display assembly not working properly, verified vac voltages, advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11025616 (Ribbon Connector) and 1 W11105615 (Display Assembly)"
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ0
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit making a loud noise. Tested inspected and verifed complaint. Found the sump to be defective. Replaced sump from previous diagnosis and while testing the unit found the drain hose to be defective. Ordering drain hose. Cannot reschedule at this time.; ordrng 1 W11414944 (drain hose) and 1 W11551233 (drain hose)
We serviced a
MAYTAG DRYER
Model MEDB765FW0
Near Leonardtown, MD 20650
Robert A.
Job Details: 06/15/2022
Cx complaint that the unit is still making a loud rumbling noise. I inspected the unit and confirmed the complaint. I let the unit run for 30 min and it finally made the noise. I checked airflow to the exterior of the home with the unit on and I felt no air at the end of the duct. The blower wheel is good to go with no excessive lint built up. The lack of airflow is causing high heat in the cabinet. The sound is coming from the blower wheel and motor rumbling from the high temp. The cx needs to fully professionally clean the entire duct line. If the issue continues I recommend a new blower wheel and motor. I'm ordering the parts for the return visit. I left the cx with the quote.; ordrng 1 WPW10508324 (motor 212.57)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Richmond, VA 23233
Kyle A.
Job Details: 06/15/2022
Cx complaint of icemaker not making ice. Did confirm and cycled icemaker but two of the three times the arm got stuck and i was not ejected from mold even though the arm was not blocked. 3rd time icemaker filled. Icemaker is faulty and will need to be replaced ; saved tckt
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS4
Near Dallastown, PA 17313
Drew B.
Job Details: 06/15/2022
"cx complaint that unit right panel isnt working when buttons are pressed like 4, 8 cook etc found bad console replaced and teated now checks gpopd"
We serviced a
KITCHENAID DISHWASHER
Model KUDP02CRBS3
Near Silver Spring, MD 20905
Justin S.
Job Details: 06/15/2022
cx says the unit will not start a cycle. found the cycles can be selected but none of them start. the unit is getting 120vac to the control through the bimetal. 120vac to the door switch and when closed the door. reset power to the unit and no change. the unit needs the control and overlay. cx they are going to call in if they want to proceed with the repair; ordrng 1 WP8572205 and 1 WPW10084141
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW2
Near College Park, MD 20740
Israel R.
Job Details: 06/15/2022
"Customer complaint unit has wet cloth at the end and there was a long key icon on the display. I tested unit no error codes. I ran test completed test. check drain pump and is clear. I reset the unit and the power button would not work. The power button started working after i got into diagnostics. During test cycle the unit filled with more water more than i used to see when runing diagnostics. Ordering Control, control panel.Cal customer when part iw available.; ordrng 1 W11322903 (cntrl-elec) and 1 W11319991 (cntrl-elec)"
We serviced a
MAYTAG DRYER
Model MDG7500AWW
Near Smithfield, VA 23430
Anthony D.
Job Details: 06/15/2022
"cx complaint unit not drying tested unit verified airflow from vent at dryer as well as at outside vent checked good also found that unit would cycle heat for about ten minutes then would not heat after that, pulled door and front panel to gain access to coils on gas valve, two wire coil ohmed OL and thre wire coil ohmed at 2.2k ohms indicating a bad coil quoted cx 120.00 service call, 45.00 labor, 15.00 shipping , 1.44 tax,, 24.04 (279834) coil kit, 205.48 total, cx agreed replaced coils reassembled unit tested unit working as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Abingdon, MD 21009
Neil H.
Job Details: 06/15/2022
no issue with the unit cx thought when she open doors the u.i. lights up completely but only the open door symbol red comes on and the u.i. lights up when paddle or button pressed unit good no issues and cooling great now since evap fan replaced.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/15/2022
"please reschedule, called cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model GI6FDRXXB02
Near Gambrills, MD 21054
Alexander D.
Job Details: 06/15/2022
"cx complaint unit dripping from water dispenser and leaks from handle while dispensing water somtimes. inspected unit and verified complaint. not leaking now but can see 2 seperate water streaks on door from drip tray and from handle. sounds like water tube in door has a crack. also noticed right after dispensing can see bubbles form in door water tube and move backwards. tried greasing connections at door hinge, same issue. also noticed chute seal missing and serial# in range for drain tube service pointer. ordering door water tube, chute seal and drain tube kit. preid drain kit didnt arrive in time. S38253 Duck Bill - 100% Parts Coverage More than 5 Years(for drain kit only). quoted 334.90 for repair. cx paid 224.90 with c/c and will owe 110.00 labor on return visit.; ordrng 1 WPW10296451 (water tube) and 1 W10619951 (drain tube kit) and 1 WPW10287601 (chute seal)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSR57R18DM02
Near Westminster, MD 21158
Marc M.
Job Details: 06/15/2022
"installed compressor drier and evap and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 4.8oz of 134a and tested. unit developed full frost pattern upon completion. unit now checks good. note: scale was used to enter 134a and measured to4.8oz. however, when filling did obseve that the pressures on both the low and high side were slightly higher than usual. possibly a simply hotter ambient temp than usual and is irrelevant to unit function. only detailing in the event of a 'frost back' situation."
We serviced a
KITCHENAID COOKTOP
Model KCED600GBL01
Near Richmond, VA 23233
Kyle A.
Job Details: 06/15/2022
Upon arrival found unit caulked to marble countertop. Had cx remove caulk from counter top and unit. While cx did this he scratched countertop as per pictures. Replaced cooktop and tested and unit now operates as designed. But we will need to return as bezels were not ordered.; ordrng 5 W10853046 (Bezels)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Gaithersburg, MD 20877
Julian H.
Job Details: 06/15/2022
CX complaint about unit freezing items on top shelves on RC temp @ 33* set @ 38* closed to freezing point found that damper was noisy thermisotr reads ok but need an update housing causing a restriction on the water need parts adjusted light lense told Cx that this is not covered after 30 days need all other parts; ordrng 1 WPW10394053 (housing) and 1 W10316760 (thermistor)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Timonium, MD 21093
Keith H.
Job Details: 06/15/2022
repalced hinges and heater tested it unit is working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near ,
Kyle A.
Job Details: 06/15/2022
Cx complainy of freezerbdoor being dented. Did confirm and ordering new door ; ordrng 1 W11436967 (Stainless freezer door)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/15/2022
CX Conceern the unit not spinning clothes out. found f0e3and e5 errors . play in gearcase shaft / noise from gearcase and clutch . needs new gearcase and clutch assemblies; ordrng 1 W11449841 (gearcase) and 1 W10734521 (clutch)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Townsend, DE 19734
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit making a squeeking noise. Replaced suspension from previous diagnosis. Tested unit and found the pulley on the motor to be squeeking/slipping. Causing excesive wear on the belt. Ordering motor and belt. Rescheduled for 6/27/22; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt)