Service History 116 - VIA Appliance

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM04

Near Great Falls, VA 22066

Jason A.

Job Details: 10/10/2023

"CX complaint FRIDGE tapping noise. Has a recording. Listened to recording. Unit was making noise on arrival. Taped down loose tubing & power cord labels. SeeSDpics. Pushed unit back & test fans, compressor & damper > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Straban Township, PA 17325

Drew B.

Job Details: 10/10/2023

replaced and tested and now works

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF540CWHZ02

Near Odenton, MD 21113

Davonte

Job Details: 10/10/2023

cx complained unit was freezing food in the rc side. confirmed cx complaint. inspected unit . unit tempsmwere reading at 33 degrees. could feel air coming out the sides of the damper and the top and bottom. advised cx that permagum coud fix the issue. cx wanted a second opinion. said she'll call back if she wantds the job done

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW03

Near Farmville, VA 23901

Kyle A.

Job Details: 10/10/2023

Repaired leak and charged unit.

We serviced a

KITCHENAID REFRIGERATOR

Model KUID308HPS00

Near Frederick, MD 21703

Ricardo S.

Job Details: 10/10/2023

"Replaced parts, unit tested .. circulation pump and drain cks ok"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/10/2023

Per previous diag I was able to access and replace the control and FC evap fan. I then repowered the unit and found that it is still unresponsive. I called TL and spoke to them. We removed the P13 and P14 connectors and found that it was still unresponsive. we then tested the 3 way valve and found that it is reading 46.3-46.7 Ohms across the board. I then removed the P1 connector from the LED power supply board and found that the unit then became responsive. I am ordering the LED Power Supply board. I set the return visit for Monday 10/16; saved tckt

We serviced a

WHIRLPOOL DRYER

Model MHW5630HC3

Near Frederick, MD 21701

Ricardo S.

Job Details: 10/10/2023

"Cx complains that the whole unit shakes too muhc, inspected unit and found one of the shipping bolts stuck .. drum and basket cks ok.. ran test mode, the spin cycle wotks great.."

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near York, PA 17403

Sal R.

Job Details: 10/10/2023

"Per the previouse tech, I attempted to access and repalce parts ordered. I was able to rmove the washplate , but found the spanner nut to be seized. I found that the SN was rounding out . I am ordering a spanner nut (W10909670), 1 filter (WPW10215093), 1 bolt (W10752187), 1 screw (WP8533928), 1 tub ring (W11161993), 1 tub (W11219115), and 1 basket(W10811960). I have infomed CX that the tub & basket direct ship to the home. CX will inspect pars and call office to set a return date. I informed CX that the unit is leaking water through the drive shaft and advised to not run unit due to unit being on hard wood second story floor. Also advised CX that the Hot supply valve is leaking when closed. suggested a lincensed plumber inspect the valve supply.; ordrng 1 W10909670 (spaner nut) and 1 WPW10215093 (filter) and 1 W10752187 (bolt) and 1 W10811960 (basket) and 1 W11219115 (tub) and 1 WP8533928 (screw) and 1 W11161993 (tub reing)"

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Biglerville, PA 17307

Andrew S.

Job Details: 10/10/2023

"Per previous diag I was able to, with the assistance of DB, access and replace the tub and all related parts. We then tested the unit and found that it is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Manassas, VA 20111

Tanner B.

Job Details: 10/10/2023

"Unit going off balance , shaking alot .. found gearacse failed .. spanner nut seized and needs to be broken off / cut off.. 2ct gearacse .; ordrng 1 W11449841 (gearcase) and 1 2ct (2ct) and 1 W10734521 (slider) and 1 W10752283 (washplate) and 1 W11551646 (nut)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW3

Near Nokesville, VA 20181

Tanner B.

Job Details: 10/10/2023

"Replaced housing , motor , bracket and wheel .. Tested unit . Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Seaford, DE 19973

Michael E.

Job Details: 10/10/2023

"CX complaint: not always dispensing and not using fabric softener. Tested and verified complaint. F6E1 error code. Unit went through diag cycle without problem. We do have 120vac in J1&2. To UI the 12 vdc is good but the 5vdc is on the wrong pin on control and not supplying to pin for yellow wire on harness. When i went over findings with CX, she informed me that lightning had struck around the house 3 times within a few days. Ordering ACU. Cannot reschedule due to only few left on system.; ordrng 1 W11621183 (ACU)"

We serviced a

WHIRLPOOL DRYER

Model med8230hc0

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/10/2023

"customer stated that the unit wasnt heating, verified issue and fnd blown element.. replaced part, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chantilly, VA 20151

Richard B.

Job Details: 10/10/2023

"CX complant, Lights out in fridge, Prior diagnosis found lights out in fridge, Installed upgraded 3 led kit in unit. All lights now working as designed. Job completed. RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 10/10/2023

i was able to access unit and replace the control as per previous visit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Harrisburg, PA 17112

Cody H.

Job Details: 10/10/2023

"cx complains unit has been acting irraticly since repair. unit fc shows 6.2*F. Ran unit through diagnostic tests. test 1-01, test 2-01, test 3, damper functioned and evap fan cycled on and off, test 6-01, tried to manually run unit through defrost and unit heater did not heat. Called techline and spoke to Joe who said to adjust temp down and monitor. If cx calls back in to replace FC thermistor again. No further work needed at this time."

We serviced a

WHIRLPOOL COOKTOP

Model WFG320M0MS0

Near Lebanon, PA 17042

Cody H.

Job Details: 10/10/2023

CX complains unit left rear burner is burning too high. Found unit left rear burner orface to be sheared and not opperating correctly. Unit will need orface kit and orface holder for repair. Office to schedule with cx when all parts arrive. CX DECLINED EMAIL DUE TO NOT HAVING ONE.; ordrng 1 W11590060 (holder) and 1 W11620555 (lp kit)

We serviced a

KITCHENAID BEVERAGE CENTER

Model KUBR204ESB01

Near Fairfax, VA 22030

Tanner B.

Job Details: 10/10/2023

"arrived, low side 4psi and high side 4psi .. started unit , low side -16in vac and high side 85psi .. equalized unit , low side 6psi high side 6psi in 2mins 15 secs .. pressurized w/ 140psi of nitrogen and pulled evap cover and found oil leaking from the low end of the coil .. Contatcted wpl techline. submitted for product exchange"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WZF34X20DW02

Near Dillsburg, PA 17019

Bernard M.

Job Details: 10/10/2023

"Cx complaint the door doesn't seal. Inspected and found frost building up on the door switch. When closed the gasket isn't sealing, leaves a gap. The inner liner dips down in center. Ordering door and is to be shipped to cx address. Ordering gaket and nameplate, once door arrives, cx will contact office to set up return; ordrng 1 W11178521 (nameplate) and 1 W10746789 (door)"

We serviced a

WHIRLPOOL RANGE

Model WFG515S0MS0

Near Fairfax, VA 22033

Tanner B.

Job Details: 10/10/2023

Bake will ignite but continues to click. replaced spark module and tested unit. Job complete

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC3

Near Carlisle, PA 17015

Bernard M.

Job Details: 10/10/2023

Cx complaint unit makes noise during spin. Ran test and was unable duplicate noise. Cx played video with load in and during final spin the unit made loud squealing noise. Referenced SP all 4 leveling legs are on solid floor and unit is level. Ordering 2 tech for stacked unit and will use 4 absorbers on return. Once available contact cx to reschedule; snapped 4 QuickPics

We serviced a

JENN-AIR FREEZER

Model JBZFR30IGX00

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/09/2023

"Cx complaint no ice.Found fill tube frozen again. Both heated ok and confirmed 12Vdc on both heater during test 66. Also thr icemaker didn't harvest on test 120. Called tech line, spoke to Joe (he was unable to provide and SR #). He advised to relace the inlet valve and the fill tube again. Ordering inlet valve W11233375, connector 2300868, fill tube W11515313 and icemaker W11646196.; ordrng 1 W11233375 (inlet valve) and 1 2300868 (connector) and 1 W11515313 (fill tube (Rop1y)) and 1 W11646196 (icemaker (Rop1y))"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFP02

Near Gaithersburg, MD 20882

Justin S.

Job Details: 10/09/2023

replaced the compressor and vacuummed the system down. filled to 4.5oz and ran test 40. step 4 low side pressure is 7psihigh side pressure is 80psistep 5 low side pressure is 6psihigh side pressure is 80psi. the unit is cooling not cooling very good. out of test mode the unit is cooling better with pressures of 0psi and 100psi. called tech support and spoke with a john. Whirlpool said to waitb 24hrs

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS02

Near Crofton, MD 21114

Emmanuel R.

Job Details: 10/09/2023

"Cs unit stopped making ice and freezer not freezing, confirmed complaint. Previous tech ordered icemaker but customer states it never came in, reordering icemaker. Also found temps in the fc 53degrees no frost pattern, rc evap frozen over 51degrees. Hooked up my gauges and -20low fside 75high side. unit has a sealed system leak, uv dye drier installed but not detecting any dye. ordering sealed system components.; ordrng 1 w11577195 (icemaker) and 1 W11492867 (RC evap) and 1 WPW10608485 (FC evaporator) and 1 W10276644 (compressor) and 1 WPW10143759VP (drier-uv -) and 1 WP978025 (svc valve) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED25DQXDN04

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

Cx complaint of unit ice clumping. Did confirm weak seperator. Ordering door and motor.; ordrng 1 WP1120581 (Seperator) and 1 WP2180353 (Chute)

We serviced a

WHIRLPOOL COOKTOP

Model KCGC558JSS00

Near Brookeville, MD 20833

Israel R.

Job Details: 10/09/2023

"Customer complait unit is poping the breaker. I tested the unit and found the unit is popping the breaker when i turn the griddle on. I found one of the leads came off and shoring on the other wires. the wire still workins but is burnd up. Unit needs new harness, switch and sensor. Call customer when parts are available.; ordrng 1 W11317787 (Harness) and 1 W11318834 (switch-inf) and 1 W11319618 (Sensor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Severn, MD 21144

Alexander D.

Job Details: 10/09/2023

"replaced gearcase, splutch, actuator and belt. tested unit. unit is now working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS8

Near Rockville, MD 20850

Julian H.

Job Details: 10/09/2023

GOT HERE CX states he hasnt been making ice confirmed bypass t&h it wont cycle confirmed 120vac to it replaced icemaker with preid closed door & filled right away

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Odenton, MD 21113

Alexander D.

Job Details: 10/09/2023

"replaced isolation valve. tested unit, water started dispensing good and no leaks. cx mentioned dents on fz door and LH rc door and provided receipt making unit within 30day cosmetic warranty. ordering fz door and LH rc door. advised cx doors will be shipped directly to her house and to call office to schedule return visit after inspecting for damages; ordrng 1 W11436967 (fz door) and 1 W11518736 (LH RC door)"

We serviced a

AMANA RANGE

Model AGR6603SFS4

Near Maryland City, MD 20724

Shawn D.

Job Details: 10/09/2023

"cx complaint front right burner is givving her issue she said most the time after its hot and sometimes wen she first uses it. inspected unit and found all burners are working good at this time. i let front right burner stay on for 10 minutes and tried to light it again and it working but the igniter spartk sometimes doesnt seem to be as strong as others. cx said when this happen alot of gas goes into room.could be issue with bruner head,burner cap or igniter. ordering all 3 parts for return to fix the isssue; ordrng 1 W11455147 (burner caps) and 1 W11435630 (burnerhead) and 1 W11459255 (orifice holder FR)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/09/2023

"Cx cmplains that the ice maker not worknig again, inspected unit, the bucket is full of ice, so i reset power and ice maker rotate one time and then stopped.. faulty new oice maker .. re-order part; ordrng 1 w11546935 (ice maker)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Millsboro, DE 19966

Michael E.

Job Details: 10/09/2023

Replaced the drain pump as per previous diagnosis. Tested UI and it is working properly. Unit is now working properly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Chesapeake, VA 23320

Zachery R.

Job Details: 10/09/2023

"cx complaint unit working intermittently and fan not working on speed 2. checked unit, unit has proper voltage, come to find fan reading out of range, popped 2 bag of pop corn on the same settings/time first bag popped entire bag. 2nd bag only popped about half. will need 2nd tech to remove unit due to glass cooktop and risk of injury. ordering all parts needed to complete repair.; ordrng 1 W11552018 (acu) and 1 W10754299 (mag) and 1 W10422269 (filter) and 1 W11441128 (fan) and 1 W11545872 (transformer) and 1 W10850446 (capactr-mg)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Emmitsburg, MD 21727

Drew B.

Job Details: 10/09/2023

cx complaiont that unit is not getting power then will come back off and on and when arrived today the unit had power lights were on and i powered up and ran test mode all features operated then ran through the normal production and waited and found the unit to fill good psi and recirculation pump worked properly and drain pump as well. evap plate was getting cold to the touch. .. found possibly intermitting condensate pump at times not operating the the power ordering W11539855; ordrng 1 W11539855 (condensate pump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Hanover, MD 21076

Alexander D.

Job Details: 10/09/2023

"cx complaint unit makes loud humming noise for about 10min at a time. unit not making noise at this time. think i hear a faint vibration noise when i open the door and move unit around. found condensor sitting on base rails for compressor. added foam sleeves under condensor. dont hear noise anymore. advised cx to monitor and call back if issue persists; ordrng 1 2162499 (foam sleeve(AD v/s)), used 1 2162499 (SLEEVE(AD v/s)) from stock"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Goochland, VA 23063

Joseph D.

Job Details: 10/09/2023

Replaced lid strike and shirt operation of latch ran diagnostic cycle and Unit operating properly

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Oxford, PA 19363

Bernard M.

Job Details: 10/09/2023

"CX complaint unit doesn't complete cycles if would start. Entered diag and found error codes F5E3 lid lock fault and F8E1 long fill. Ran test and found a slow flow while filling. After water drained the lid lock would click and fail to lock. Unit wouldn't complete the rest of cycle. Ordering valve and lid lock, once available, contact cx to reschedule; ordrng 1 W11513248 (lid lock) and 1 W11513255 (inlet valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Hampton, VA 23661

Carl A.

Job Details: 10/09/2023

"cx complaint of unit not wroking ,checked unit tot find the following error codes F7E2 ,tested unit to find that motor failed ordering parts needed for repairs; ordrng 1 W11460946 (Pump & Motor)"

We serviced a

WHIRLPOOL DRYER

Model WGd9600TW1

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/09/2023

Replace roller belt pulley and tensioner unit now operating quietly and properly

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 10/09/2023

Customer complaint is unit leaking. Found one of the clamps on the drain pump was leaking. Retightend and all check ok.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Manassas, VA 20112

Richard B.

Job Details: 10/09/2023

"CX complaant, Dishwasher not working. Prior diagnosis found unit needs acu , heater and sump assembly , Replaced sump assembly , ACU and heater assembly. Tested unit after reassembling , Leaning unit back and securing in cabinet. No leaks , good wash pressure , good drain. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near Laurel, MD 20707

Israel R.

Job Details: 10/09/2023

Customer complaint unit is not indicating the filter repalced. I went over how to replace the filter and how to reset the light she said we knoe but the light never changes since we installed new filter housing. I tried to press the switch 5 times and the light is not reseting. Unit will need new control board. Ordering board. The cap was broken told her that is not covered by the warranty she said she will get it.; ordrng 1 WPW10366605 (cntrl-elec)

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Myrtle Beach, SC 29572

Paul F.

Job Details: 10/09/2023

Installed new part. All check ok.

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near Bunker Hill, WV 25413

Daniel J.

Job Details: 10/09/2023

f2 e1 error displayed off and on unable to use oven found small thermal event on control and when trying to enter diag cancel cancel start on second cancel broil start shows on display customer will contact lowes and try to replaced ordering control showing sp order; ordrng 1 w11548749 (control)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Rockville, MD 20852

Julian H.

Job Details: 10/09/2023

CX complaint about unit just stops running on inside but on display states that unit is still drying confirmed power 208vac put unit on test mode no errors test a sensor cycle & working internal fai;ure on control board causing unit to stop completely need part; ordrng 1 W11618916 (ctrl elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Surfside Beach, SC 29575

Paul F.

Job Details: 10/09/2023

Installed new valve and all check ok.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Louisa, VA 23093

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not cooling properly. Cx states that freezer temps have been slightly elevated since previous repair. Repair specs have changed since sealed system job was done. whirlpool now advising to 'over charge', putting more in than spec sheet advises to ensure proper cooling. Ordering sealed system recharge. Cx paid diagnostic, sealed system labor covered under extended warranty.;"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bel Air, MD 21015

Neil H.

Job Details: 10/09/2023

"door drops when open new hinges needed; ordrng 1 W11573703 (Whirlpool Dishwasher Door Hinge, Left) and 1 W11573702 (Whirlpool Dishwasher Right Door Hinge)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ09

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 10/09/2023

Customers complaint is unit does not run lomnger then 3 minutes. Found the fan motor was not running and was unplugged. Reinstalled and all check ok.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Inwood, WV 25428

Daniel J.

Job Details: 10/09/2023

concerns with finish on one spot of door and also at times moisture building up top side of freezer cabinet good seal around freezer cabinet but top of door gap from over foaming starting to fail allowing warm air into freezer compartment orering door at not recently but at times ice falling out of chute; ordrng 1 LW11026359 (door fip)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Cabin John, MD 20818

Roberto I.

Job Details: 10/09/2023

"Cx complaint c warm again.Fund evap overfrosted again. Removed evap cover, and forced defrost, the heater didn't turn on. Bi-metal closed, conformed 120V supplied to the heater with the heater disconnected, but the voltaged droppped tp 0V once I connected the heater. 0V hot to neutral, 90V hot to chassis, issue with neutral vire. Called tech line, spoke to Nate. Aftr few test he stated issue with non replaceble thermofuse and unit unrepairable. Provided the sr # to the cx and I advised her to get in touch with AIG.-10F in the Fc and 52F in the Rc"

We serviced a

MAYTAG WASHER

Model MVW7232HWO

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Customer somplaint is unit only goes through cycle without issue on spin cycle. Regular and towel cycle stay stuck on spin for a couple hours until she stopped the cycle herself. Customer never got an error code to pop up. I went into diagnostics and found no error codes and unit operates and goes through test cycle normally. I was able to get the motor up to full speed without issue as well. Ordering UI for a possible communication problem after the main control got replaced. NTO part.; ordrng 1 W11478526 (UI)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Westminster, MD 21157

Brian R.

Job Details: 10/09/2023

cx complaint is units been in and out as far as powering up or running. says hes tried the breaker a few times and unit comes on when it runs. unit has 120 and wont take code or anything. will order parts needed and office will schedule.; ordrng 1 W11410066 (Control) and 1 W11622490 (Console)

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Great Mills, MD 20634

David J.

Job Details: 10/09/2023

Customer complaint unit does not drive properly arrive today and inspected unit and could not verify complaint found unit comes on tumbles and heats properly. Inspected airflow and found little to no airflow leaving unit inspected vent behind house and could find flap coming up but very little tested with thank you cardon dryer vent and there was no suction from unit explained to customer to have his dryer vent serviced. That way he has proper airflow. Unit is working as intended. Explain to customer that this could potentially cause other parts to fail due to improper airflow job complete

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ2

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Custoemr complaint is damage to the cooktop. Found front right burner broke and it damaged the top. The top is covered under 1 year part warranty.; ordrng 1 W11183708 (cooktop (part warranty)) and 1 W10823727 (element)

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS1

Near Troy, VA 22974

Eric F.

Job Details: 10/09/2023

Confirmed cx complaint unit leaking from around door. Found convex door gasket letting water pass seal. Ordering gasket.; ordrng 1 W11483553 (gasket)

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ1

Near Silver Spring, MD 20902

Roberto I.

Job Details: 10/09/2023

"Replaced control, unit tested ok."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730HAMZ0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Customers complaint is unit not washing. Found oose connection on the water valve. Reinstalled all check ok.

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW2

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/09/2023

"CX complaint dryer doesn't turn off, it rips clothes around the door strike.Cx tried to stop the cycle trough the start buttton. I explained that in order to stop the cycle she must open the door, since the start button doesn't stop the cycle.Cx had few pictures showing clothes wrapped around the door strike. Inspected door and strike, found nothing wrong. Tested door gasket with paper, found it nice and tight, and I don't understand how clothes chan get trough the gasket during a cycle. calledt tech line, spoke to Jonathan, he ageed with me that the dryer is working as design. I was unable to contact Whirlpool Safety, their office was closed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Laurel, MD 20724

Davonte

Job Details: 10/09/2023

"cx complained unit door wasnt closing all the way, after inspecting unit, door closes but hinge friction sleeve was broken off. unit will need friction sleeve for right door hinge. only 1 in stock.; ordrng 1 WP8268961 (friction sleeve)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS05

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Cusotmer complaint is unit not cooling properly. Found temps in fridge and freezer to warm. Also in diagnostics the RC evap thermistor is showing as shorted. Customer approved estimate and ordering sealed system in case of further issue. Sealed system covered under 5 year parts and labor.; ordrng 1 W11087438 (fan motor w/ thermistor) and 2 W11504445 (coupler)s and 2 W11506623 (coupler)s and 1 W11578205 (compressor) and 2 W11504431 (coupler)s and 2 W11504415 (coupler)s and 2 W11506621 (coupler)s and 1 W11578026 (evap) and 2 W11504450 (coupler)s and 2 W11506619 (coupler)s

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

"Cx complaint of unit not completing cycle. Did confirm shifter motor had failed. Repaced shifter and unit is now as designed.; ordrng 1 W11481722 (Actuator ka truck stock), used 1 W11481722 (Actuator) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Cheverly, MD 20785

Brian F.

Job Details: 10/09/2023

"Cx states unit out of balance during spin, unit has been leveled. Pushed down basket, basket returned and bounced multiple times, suspension is worn out. Ordering suspension.; ordrng 1 W11130359 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Myrtle Beach, SC 29588

Paul F.

Job Details: 10/09/2023

Installed new part. All check ok.

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near Chesterfield, VA 23832

Joseph D.

Job Details: 10/09/2023

Unit with no display on unit interface unable to get good reading from control panel on pinout order and control and UI to enable use of unit. ; ordrng 1 W10891019 (Panel) and 1 W11545876 (Cntrl) and 1 W11194422 (Ui)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Dayton, MD 21036

Robert L.

Job Details: 10/09/2023

"cx complaint dryer door hard to open , found catch stiff, was able to adjust catch open further, and now door closes smoothly, tested all ops ok, closing is tomorrow 10/10/23 per george at toll brothers, was originally the model home., papers are not signed yet so could not get copy"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MSS00

Near Great Falls, VA 22066

Simon

Job Details: 10/09/2023

CX complaints refrigrator section not cooling .inspected unit and replaced ref thermistor cover and found the freezer evap cover ice built it .defrost heating not working .ordered defrost heater and evap thermistor.SZ; ordrng 1 W11626107 (defrost heater) and 1 W11629268 (evap thermistor)

We serviced a

JENN-AIR RANGE

Model JGRP436HL05

Near Kensington, MD 20895

Roberto I.

Job Details: 10/09/2023

"Cx complaint cavity light not turnong off.Confirmed complaint, found bad door latch. Called office, had the part ordered (W11029221) and the return visit scheduled for the day 10/12/23. Vacant house, the builder give me the garage door pin code to enter the house. It is on a sticky note. Called Whirlpool Safety and documented; ordrng 1 W11029221 (door latch asssy)"

We serviced a

KITCHENAID RANGE

Model KFEG504KPS0

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 10/09/2023

"Installed new switches and knobs , unit needs rr/ lr switches and cooktop harness .. harness is burnt where it connects to switch; ordrng 1 W11134550 (harness cooktop right) and 1 W11188424 (harness cooktop left) and 1 W10917724 (switch lr) and 1 W10911303 (switch rr)"

We serviced a

MAYTAG WASHER

Model MHW5100DWO

Near Bel Air, MD 21015

Neil H.

Job Details: 10/09/2023

cx complaint marks on clothes whites the most or light colors m/s are faded beyond reading cx will have whirlpool send a replacement tag/sticker new door gasket needed; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS02

Near West River, MD 20778

David J.

Job Details: 10/09/2023

"Cx complaint ice everywhere, inspected unit and found huge block of ice all across the bottom. Removed all parts and used heat to remove all ice. Found Evap fan works, replaced harness and clear drain hole. Found Evap pan cracked causing leak everywhere. Need to remove Evap and to replace these parts. Ordering all parts for return visit. Setting up SS tech for next visit. Will call when all parts arrive. ; ordrng 1 W11492867 (Rc Evap) and 1 WPW10469927 (Evap enclouser) and 1 W11457241 (Drain pan) and 1 WPW10248595 (Damper control) and 1 WPW10501260 (Evap cover) and 1 SStech (SS tech)"

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near Midlothian, VA 23114

Joseph D.

Job Details: 10/09/2023

Replaced failed element and found unit with f9 EOS for miswired range. Checked power at terminal found 60 volts across line one and line two. Advice customer to seek professional electrician. Unit now working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Mechanicsville, MD 20659

David J.

Job Details: 10/09/2023

Arrived today and unit had stopped working again. All lights were out no dispenser was working no ice was being made and unit was not cooling. Ran test 56 and had a blank screen. Ran test one and had a blank screen. Call Techline file number above diagnosed unit with Techline and found unit has a defective harness in left RC door for return visit in customer will call us when door arrives leaving today with the unit working and all lights on after receiving all connectors on harness will return when part arrives; ordrng 1 W10815694 (Black stainless Left RC door)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Laurel, MD 20707

Israel R.

Job Details: 10/09/2023

"Customer complaint unit is turning on but not spinnig. I tested the unit and found the belt ios ripped they said they had a different company and they repalced the belt but the belt in it was thing and did not look like the original. Installed new belt collected in full and the unti was hopping the support wheels are good. the drom is not round anymore and the shaft of the motor is racking back and forth when is spinning. Unit will need drum and motor. I quoted owes 372.49. if they want to do the drum and motor. I amde a mistake i thought they were covered under entitlement but i had the wrong model. quoted form drum and motor. I had collected 45 dollars needs to be refunded.; ordrng 1 341241 (belt,drive 7.80) and 1 W10899578 (drum 201.87) and 1 279827 (motor!dryer 107.08), used 1 341241 (BELT IR VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/09/2023

REPLACED THE DEFROST HEATER WITH THE REMAKE UNIT CHECKED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Colonial Heights, VA 23834

John P.

Job Details: 10/09/2023

"CX complaint unit not making ice and leaking water from dispenser. Checked unit test 56E0, cycled icemaker and performed fill icemaker didn't overfill, can see ice cubes with heavy bridge and see where ice maker has overflowed, tested water valves was unable to duplicate leaks. Called techline talked to Chris stated to replace UI and then replace water valve if still has issues. Quoted CX:W11405309 $203.59$110 labor$15 shippingTax"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEXW2

Near Falls Church, VA 22042

Lloyd B.

Job Details: 10/09/2023

Cx complained the unit leaked. Installed new valve and tested and there were no leaks. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JBSFS48NMX00

Near Bethesda, MD 20817

Julian H.

Job Details: 10/09/2023

"replacd parts pulled system to 30' vacuum & holding start charging & saw that pressure on high side wouldnt rise did a nitro flush with nitrogen on high side vacuum again start to charge compressor is making a high pitch sound & is locking probably got jammed since it ran without refrigerant need compressor THIS IS A BUILT IN UNIT HEAVY BRAND NEW HOME NEED TO AVOID DAMAGES **SEALED SYSTEM TECH**, **2 COUNTS**, **2 TECH**.; ordrng 1 W11557671 (compressor) and 1 w11506635 (process coupler)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Newport News, VA 23605

Orbie

Job Details: 10/09/2023

"cx complaint f8E4, verified complaint. unit has F9E2, F8E4, FAE2. found no current leaks but ordering vent wax motor as unit has code for it, also ordering the outer door with facia because facia hard to read.; ordrng 1 W11659651 (door) and 1 W11649995 (vent motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC700HPS06

Near Columbia, MD

Robert L.

Job Details: 10/09/2023

"cx complaint filter door would not close, found top off filter housing had popped out, reassembled housing and reinstalled filter, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Manassas, VA 20111

Richard B.

Job Details: 10/09/2023

"CX complant. No sound from dryer speaker, Inspected unit and found F2E1 error code in diagnostics. Cleared error code and tried enabling signal strength to no avail.Ordering console facia assembly. Further work needed. RB; ordrng 1 w11419059 (facia.)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Columbia, MD 21044

Robert L.

Job Details: 10/09/2023

"cx complaint after few minutes cuts off, found f5e1, f9e1,f9e2, ran diag, control kept cutting on and off, removed and cleaned OWI, restarted diag ran thur no errors, open door, and restested and control not recognizing door, swapped latch and still nothingonce access control moving purple wires got unit to run, but once reassembled, not responsing, control and vent issue, quoted $484 cx declined to repair, collected $139 service fee visa"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Falmouth, VA 22406

Tanner B.

Job Details: 10/09/2023

"Installed new control , tested unit. Unit now working as designed . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC703HPS00

Near Kensington, MD 20895

Roberto I.

Job Details: 10/09/2023

"CX complaint water leaks on the floof.Inspected unit, found Rc drip pan rusted, drain clogged, water oveflowing the pan and dripping trough the liner plugs on the floor. Ordering Rc drip pan W11162078, and drain tube W11409190. The cx asked me to seal the liner plugs with silicone. Used some white rtf to seal them. Cx paid in full ($357.13); ordrng 1 W11162078 (Rc drip pan) and 1 W11409190 (drain tube)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Williamsburg, VA 23185

Lucas R.

Job Details: 10/09/2023

"cx complaint hole in door, checked unit found excessive foam coming from under side of door, also found bottom on ff door rusting, closer damaged, advised cx to contact office upon delivery of door.; ordrng 4 12246610 (plug-hndle)s and 1 13107554SQ (dor-fip ss) and 1 12028505AP (closure, door (gry))"

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Gaithersburg, MD 20882

Justin S.

Job Details: 10/09/2023

cx says the unit is dripping into the basket and will drain occasionally. f8e6(water hazard) error code in memory. ran the diagnosit cycle and the unit had a lot of air in the line going to the valve. slow water during fill. Flood safe hose were being used. Disconnected cold side and very littlke water was coming out at full pressure from valve. Explained to CX how the water valve on unit works and how a slow fill could cause a leak into basket. Water lines into unit need to be replaced.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 10/09/2023

"cx complaint noisy operation, checked unit found stiff rollers and idler, replaced rollers and idler, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Colonial Heights, VA 23834

John P.

Job Details: 10/09/2023

"CX complaint unit not cleaning dishes checked unit found error F4 E3 motor failure confirmed motor getting 120 volts, replaced sump assembly tested working as designed; ordrng 1 W11025157 (Sump JP/VS), used 1 W11025157 (Sump JP/VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Lovettsville, VA 20180

Ricky E.

Job Details: 10/09/2023

"customer stated that the unit wasnt making ice. still fnd a e5 error. reset power and rechecked for the error and error had gone away.. cycled the icemaker, unit cks ok.."

We serviced a

MAYTAG WASHER

Model MHWE200XW00

Near Rockville, MD 20853

Justin S.

Job Details: 10/09/2023

CX complaint leaking water underneath. CX showed me wherebit was leaking from door Looked at bellow gasket and seen a huge tear at bottom of Door. Will need a need bellow gasket.; ordrng 1 WPW10381562 (bellow(130.25))

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/09/2023

"The complaint was that unit didn't fill Confirm the issue when I got to the client's house Everything was uninstalled I reinstalled the dishwasher And ran a cycle, no leaks from watervalve or drain. Client was getting a h2o error codeI believe the waterline was just kinked over because how tight the dishwasher Was installedOrdering water Inlet; ordrng 1 W11535094 (Water inlet)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Rockville, MD 20853

Justin S.

Job Details: 10/09/2023

"cx says the refrigrerator is not cooling good and is builing up frost on the evaporator cover. the freezer is still cooling good. test 2 pass. test 3 the evaporator fan is blowing good. test 7 to 2. the refrigerator thermistor has already been replaced. resistance of thermistor reads 2.7k in ice water. Technical Service Pointer also states the control has new software for this unit. replaced the thermistor with vs and the unit needs the ui; ordrng 1 W10316760 (thermistor(js vs)) and 1 W11340158 (ui), used 1 W10316760 (THERMISTOR(js vs)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT540HAMZ0

Near Newport News, VA 23607

Orbie

Job Details: 10/09/2023

"cx complaint unit not filling. checked unit F4E3. F7E1. unit not pumping. ordering sump and motor, control and element just to be sure.; ordrng 1 W11613479 (sump & motor) and 1 W11637581 (control) and 1 W10518394 (heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Potomac, MD 20854

Julian H.

Job Details: 10/09/2023

replaced parts tested & working properly

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Lovettsville, VA 20180

Ricky E.

Job Details: 10/09/2023

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Sandston, VA 23150

Chris B.

Job Details: 10/09/2023

cx comp unit unit is very loud insp unit found conf cx comp found fc door seal not sealing to cabinet unit will need fc door and tracks also found unit will defrost in manual defrost mode but evap is in block of ice checked therm and is in range ordering ui and control; ordrng 1 WPW10397636 (fc door track) and 1 WPW10397635 (fc door track) and 1 W10858419 (fc door) and 1 W10435575 (UI) and 1 W11035836 (control)

We serviced a

JENN-AIR OVEN

Model JJW3830DP02

Near Charlottesville, VA 22901

Kyle A.

Job Details: 10/09/2023

Cx complaint of f2e1 error. Did confir. Tried cycling power but error remains. Checked all connections on board and all are secure. Cx will need to replace ui and is going to contact jen air for coverage.; ordrng 1 W11232121 (Ui)

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Hyattsville, MD 20782

Brian F.

Job Details: 10/09/2023

"Cx states unit not dispensing ice, filter housing defective. Tested ice dispenser, found auger motor receiving power but not turning, filter housing door not staying closed. Ordering auger motor and filter housing.; ordrng 1 W11671282 (auger motor) and 1 W11172791 (filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ00

Near Upper Marlboro, MD 20772

Leon

Job Details: 10/09/2023

"Replace all the ice Maker parts. And then when we did that, we looked down and seen AI swallow at the bottom shelf. When we see an ice wall, we remove everything out of freezer and melted all the ice and the freezer and clear out out the drain line. We check and make sure the heater will still work as it should, which it is Put everything back together and test it unit. Everything worked as a should"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Charlottesville, VA 22911

Eric F.

Job Details: 10/09/2023

"Confirmed cx complaint unit not making ice. Found ice maker fill line frozen over. Cleared fill line, tested unit function. Unit operating as designed."

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