Service History 1154 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Hockessin, DE 19707

Taylor F.

Job Details: 05/26/2022

Installed water line coupler fitting and tested unit. unit is working as designed. also verified that unit is not leaking after coupler was installed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bel Air, MD 21015

Neil H.

Job Details: 05/26/2022

96 CUBES 24 HRS7733747686COMPLAINT LOW ICE PRODUCTION FOUND THAT UNIT WAS PUSHED ALL THE WAY BACK AGAINST THE WALL SO THE CONDENSER HOT AND THE CABINET WARM FROM NO AIR MOVEMENT PULLED UNIT OUT TOLD CX TO PLACE WOOD BEHIND TO PREVENT UNIT FROM BEING PUSHED TO FAR BACK AND I LOWERED TEMP TO MAKE FC COLDER AND TOLD CX AFTER THESE ADJUSTMENTS TO ALLOW 48HRS TO SEEN IMPROVEMENT IF STILL NO RESULTS AFTER THIS REORDER I/M 120VAC STRAIGHT TO I/M IS THE WAY THIS UNIT OPERATES. ALSO SEEN MOISTURE IN THE FC WHICH SHOWED ME THE AIR FLOW PROBLEM.

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Falls Church, VA 22041

Christian C.

Job Details: 05/26/2022

Cx complaint unit is not cooling enough in FC section. Inspected unit found frost around entrance to FC. Bottom left side of gasket is not sealing properly. Used heat gun to try to mold into place but still not sealing enough. Ordering FC gasket.; ordrng 1 W10741118 (FC gasket)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKVO

Near Hagerstown, MD 21740

Andrew S.

Job Details: 05/26/2022

"Per previous tech I was able to access and replace the sump, spray arm and heating element. I then tested the unit and found that it is now functioning as intended without any leaks. Job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Haymarket, VA 20169

Demonte S.

Job Details: 05/26/2022

Inspected the unit. Found that the cx is saying that the Time on the Display keeps changing and will hold the Time. ( Advised that the cx has to hook unit to Wifi. Gave the cx the Whirlpool WiFi Team number. ) Technical service pointer : W11437808.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23228

Chris B.

Job Details: 05/26/2022

cx complaint unit has rubery matalic taste inspected and sampled water can taste funny taste called tech line spoke with chris he stated cx should change steel braided line in back to copper or pex line cx stated she has changed the filter 7733743185

We serviced a

AMANA RANGE

Model AGR4433XDB1

Near Wilmington, DE 19806

Taylor F.

Job Details: 05/26/2022

Contacted cx on arrival when there was no answer at the door. Cx was not going to be able to make it to the appt today and said he will contact the office to reschedule. No services rendered. job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Fairfax, VA 22031

Christian C.

Job Details: 05/26/2022

"Cx complaint unit does not cool in both sections. Inspected unit found compressor humming loudly. Compressor was very hot to touch. Unit is pulling 3.1amps. Inspected RC evap and found copper lines corroded. and UV dye in the area. Ordering compressor, RC evap, drier, and coupler. Cx paid for service call. Cx owes labor on return. Needs SS tech 3 count.; ordrng 1 WPW10608485 (RC evap) and 1 W11506635 (coupler) and 1 W10276644 (compressor) and 1 WPW10143759 (drier)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Greenville, NC 27834

Ronnie B.

Job Details: 05/26/2022

"cx complaint of drain hose leaking. checked unit and found no error codes. manually filled with a little water and drained, found multiple small holes in the end of drain hose causing water to spray all over when draining. removed and replaced drain hose, tested, unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Dundalk, MD 21222

Shane M.

Job Details: 05/26/2022

cx is a no show. waited 10 mintues and moved on.

We serviced a

WHIRLPOOL DISHWASHER

Model DU1055XTPS3

Near Richmond, VA 23229

Joseph D.

Job Details: 05/26/2022

"replaced heater, unit running properly but lower rack failed and staining interior. mist repace please; ordrng 1 W10161215 (lower rack)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Martinsburg, WV 25404

Danny R.

Job Details: 05/26/2022

installed parts cheksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Baltimore, MD 21215

Keith H.

Job Details: 05/26/2022

replaced thermistor unit should be good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 05/26/2022

Cx complaint is that since the repair the unit has had the same issue. Upon arrival I found that the unit was at around 50 degrees for about 3 days and is now currently at 38 degrees per my thermo coupler. I also found the FC section to be at 4 degrees. I checked the evaps and found a frost pattern on both and the fans are working as well. I called TL and spoke with Travis. I explained my findings and all info. Per his recommendations I am ordering 2 data loggers. Please contact cx when the data loggers are in and can be installed.7733745159Old 7731930557; ordrng 2 DataLoggers (Data Loggers)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Frederick, MD 21704

Brian R.

Job Details: 05/26/2022

came out to replace parts. unit not defrosted and frosted over bad. melted down unit and replaced parts. puller 1 Thermister out VS as i replaced both and not just 1 orderd. reset unit and advised cx to give unit the next few days and call back if needed. job complete.; used 1 WPW10384183 (Thermister) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Harrisburg, PA 17102

Fred G.

Job Details: 05/26/2022

cx compliant started unit this morning at 7am and is still running at 12pm. inspected unit and when i arrives cx told me she started a cycle this morning at 7am i arrived to the this home a little after noon. unit front light was on and said clean and the wax fan motor was running 5 hours later. entered unit into diag and found 0 error codes. called TL (SR7733746680) was told unit is working as designed and they dont have a time frame that the fan runs. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Frederick, MD 21704

Brian R.

Job Details: 05/26/2022

"replaced parts needed. ice maker didnt come with harness so if issue comes back with FF we will need to order harness W10884720 as senser is with that for FF section. reset and adjusted temps. advised cx to give unit a few days and see how it does and call back if needed, job complete."

We serviced a

WHIRLPOOL DRYER

Model WGD4850HW1

Near Baltimore, MD 21215

Keith H.

Job Details: 05/26/2022

cx complaint is unit not heating inpsected unit veririfed 120v to unit . it does tumble igntior is pullin 3.amps. i then discvoered the gas turned off in house i turned it on and unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Frederick, MD 21703

Brian R.

Job Details: 05/26/2022

cx complaint is unit doesnt seem like it cools and hold the right temp as it should. both side were turn all the way up at the UI. took temp readings of 0 in Freezer and 29 in FF section. ice maker works good and ice normal size. all lights and fans check. cx said back wall was a block of ice. he was told to unplug unit and melt and turn back on. unit evap clear now.will order parts needed as well as updated parts for issues with unit. as soon as parts are in office will schedule.; ordrng 1 W11558182 (Control) and 1 W11518204 (UI Black) and 1 W11581973 (Harness) and 1 W11317276 (Diffuser)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GSF26C5EXY02

Near Rockville, MD 20850

Julian H.

Job Details: 05/26/2022

CX complaint about unit not making ice put unit on test 15 confirmed operation of optics removed cover jumped t&h test #25 icemaker didnt move checked power and getting 120vac between L&N issue with im replaced from preid and working CX wanted me to order bin paid for it please ship to cx directly; ordrng 1 WPW10296857 (bin-cntlvr PLS MAIL PART TO CX)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hanover, MD 21076

Robert L.

Job Details: 05/26/2022

"cx complaint deli drawer not closing and tapping m=noise, unable to replicate noise, cx to record noise. found deli left side pops out front trim seems warped of drawer, also rollers on left rail move back and forth while right side seem fixed, ordering drawer, front , end caps and rails.......... unit needs to be relevled for doors to self close; ordrng 1 WPW10510417 (front-pan) and 1 WPW10654844 (pan-utilty) and 1 W10508330 (slide L drawer) and 1 W10508328 (slide R drawer) and 1 WPW10498906 (plate L) and 1 W11225684 (plate R) and 1 W10508327 (slide L pantry) and 1 W10508326 (slide R pantry)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21218

Shane M.

Job Details: 05/26/2022

cx complaint the unit isnt making ice. found low water froma defective water piercing valve. cx will need a plumber.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Chambersburg, PA 17201

Andrew S.

Job Details: 05/26/2022

Per previous diag I was able to access and replace the Ice chute. I then tested the unit and verified that the dispenser worked for both ice and water. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Staunton, VA 24401

Kyle A.

Job Details: 05/26/2022

Installed and tested icemaker and unit is now as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 05/26/2022

Cx has a unit that needed the upgraded element. Installed new heater and tested and it does not leak and will heat. Job complete

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Ranson, WV 25438

Danny R.

Job Details: 05/26/2022

gear case is moving at a difertn speed then tane will need tank gear case pully and other parts for drive system; ordrng 1 W11239857 (belt) and 1 W11423758 (gear case) and 1 W11178224 (basket)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Lusby, MD 20657

Shawn D.

Job Details: 05/26/2022

cx complaint unit wont fill up the ice bin after 72 hours said ice in bin is from saturday to now and ice has not been used. insepcted unit freezer at 9 degrees fridge 38 middle shelf upper shelf 35 nothing running. snapped pic of ice in bin its not much. i then cycled ice maker and it triwsted cubes and dropped them then refilled with water fine so valve is fine water fow is good. has to be ice maker issue. ordering ice maker for return; ordrng 1 W11546935 (ice maker)

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW3

Near Ellicott City, MD 21042

Robert L.

Job Details: 05/26/2022

"installed new door seals per previous, tested all ops ok"

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Frederick, MD 21703

Brian R.

Job Details: 05/26/2022

cx complaint is half the timer is working now. onlt time dry settings work. replaced timer asnd now unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Rockville, MD 20850

Ricardo S.

Job Details: 05/26/2022

" 7733498303the customer complains that the washing machine tears the clothes, i call tech line, i explain the issue with the washer machine, the agitator and drum are fine, per tl is a customer fault"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS02

Near Ashburn, VA 20148

Ezra M.

Job Details: 05/26/2022

"installed dryer and process stub, removed piercing valves installed by previous service provider. vacuumed sys to -28 for 15 mins, filled with 5.5 oz r134a, verified pressures and unit starting to cool.; ordrng 1 W10913906 (coupler), used 1 W10913906 (process stub) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Rockville, MD 20855

Julian H.

Job Details: 05/26/2022

"CX complaint about unit making a knocking sound states another company was out and replaced drum and pulley still doing the same thing I took unit apart and found a loose motor bracket and a noisy lh back support roller tightened motor and replaced/greased rollers tested and no making weird sounds working as designed; ordrng 1 WPW10314173 (support roller) and 1 350849 (grease), used 1 350849 (grease), and 1 wpw10314173 (support roller) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRS325FDAM01

Near Richmond, VA 23236

Joseph D.

Job Details: 05/26/2022

unit with failed led set compartmnent. replaced and unit working properly.; used 1 WPW10515058 (fridge led) from stock

We serviced a

WHIRLPOOL DRYER

Model MEDB835DW3

Near Richmond, VA 23235

Joseph D.

Job Details: 05/26/2022

"804-300-6491 updated contact info for next visit. unit has malfunctioning motor, must replace; ordrng 1 W11126010 (motor-drve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/26/2022

"installed updated heater per TSP and s-17304, ran diag and tested all ops ok, behind unit installed cut cord and spliced to house wire and left hanging and thru insulation behind corner cabinet, see pic, cx to contact installer"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Westminster, MD 21158

Sal R.

Job Details: 05/26/2022

"CX complaint is that the the unit is not cooling. I found the unti to have a low to no frost pattern. Unit will need a sealed system repair. I am ordering 1 compressor (W11125124), 1 evap coil (W10858281), 1 drier filter (WPW10143759). Once the parts are aproved , please have someone form the office call to set a return date. Return visit will need to be 3 call counted due to the time it takes to replace a sealed system.; ordrng 1 W10858281 (evap) and 1 W11125124 (compressor) and 1 WPW10143759 (drier filter) and 1 WPW10143759 (3 call count)"

We serviced a

MAYTAG DRYER

Model MEDB955FC2

Near Harrisburg, PA 17112

Justin L.

Job Details: 05/26/2022

cx complaint unit making noise and taking multiple cycles to dry. was able to access unit and found F4E5 F4E3 F4E4. Checked venting and found good airflow outside and 242VAC at terminal block. Found that the idler and back 2 rollers failed. Quoted cx for repair and collected full amount replaced parts and tested and found another noise coming from unit. found that because of the failed parts the drum had become warped and will need replaced. ordering drum and it will ship to cx house and they will contact us for return; ordrng 1 W10626235 (drum)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Millersville, MD 21108

Kevin P.

Job Details: 05/26/2022

inspected unit and verified it has the updated part as the unit was built 27 weeks after the re-engineering. job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KWH0

Near Newport News, VA 23602

Lucas R.

Job Details: 05/26/2022

replaced heating element tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 05/26/2022

Cx complaint unit is not working properly inspected unit found fan inside pump has no tension and is just spinning ordering drain pump; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Pikesville, MD 21208

Keith H.

Job Details: 05/26/2022

cx complaint is sometimes food takes longer to cook than other times inpsected unit put into diagnsotics no errors tested at 350 and it reached temp under 11mins. ordeirn controla dn come back with sensor; ordrng 1 W11159621 (cntrl-elec)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 05/26/2022

cx complaint is the unit having no power. cx said it just shut off. unit was dead when i arrived. outlet is properly wired and supplying 120vac. board is getting 120vac but nothing responds. unit will need a new control board. schedule when part is avaialbe.; ordrng 1 W11552021 (control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYW03

Near Vienna, VA 22182

Jason A.

Job Details: 05/26/2022

CX complaint FRIDGE smell started a few days ago. Smell comes from FC & RC according to CX. Tech arrived with stuffed up sinuses & cannot smell anything. Called office to re-schedule with another tech. Checked unit is cooling - All items in FC frozen & evap has good frost pattern. NO UV dye. See SDpics. Office rescheduled > JJ; saved tckt

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Fredericksburg, VA 22406

Robert W.

Job Details: 05/26/2022

"CX Complaint is the unit isnt heating. Inspected unit and found the unit is heating and good air flow from dryer, Inspected vent out of the house no air flow. Vents need to be cleaned. Advise CX not to use unit till thats done."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/26/2022

Cx complaint of icemaker not operating. Did confirm that it fills but wont cycle. Will need to return with icemaker.; ordrng 1 WPW10715709 (Icemaker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model MDB9959SKZ0

Near Hershey, PA 17033

Justin L.

Job Details: 05/26/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Williamsburg, VA 23188

Jason T.

Job Details: 05/26/2022

"Installed drip pan kit, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/26/2022

Cx complaint of unit not drying. Did confirm and found units heater unplugged. Reseated connector and unit is now as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Pasadena, MD 21122

Kevin P.

Job Details: 05/26/2022

"installed new sump assembly and element and unit is washing now, after 20 minutes running a leak developed on the right side and i found a defect in the seam at the back right lower corner where water is seeping through and running down the seam. unit needs a new outer tub; ordrng 1 W11409865 (outer tub)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hampton, VA 23665

Lucas R.

Job Details: 05/26/2022

cx complaint unit not completing cycle checked unit found lid strike not seating to lid causing lid not to lock replaced strike calibrated tested unit working as designed

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC2

Near Gaithersburg, MD 20878

Julian H.

Job Details: 05/26/2022

Cx complaint about door lock inspected and found that unit is not draining had clothes trapped in CX states she forgot had paper towels inside washer and put a load to wash removed all water unit was stack but CX helped me to move dryer access to drain filter and cleared tested and working

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Bryans Road, MD 20616

Shane B.

Job Details: 05/26/2022

isntalled part. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Richmond, VA 23238

Joseph D.

Job Details: 05/26/2022

"replaced coupling and ice bucket assembly, unit now dispensiing properly."

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Millsboro, DE 19966

Frederick R.

Job Details: 05/26/2022

Replaced control per prior diagnosis. No way to properly test unit for functionality. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near New Castle, DE 19720

Taylor F.

Job Details: 05/26/2022

Cx complaint is unit not making and not dispensing ice. tested and verified complaint. found ice bin with ice build up on auger gear under the bin. bin was also not fully into the door. removed bin and cleared ice build up. put ice bin fully back in and tested unit. unit is making ice and is now dispensing ice. unit is working as designed. job complete.

We serviced a

MAYTAG DRYER

Model WED4815EW1

Near Waldorf, MD 20603

Shane B.

Job Details: 05/26/2022

cx answered the door and said unit has been running fine since she made the appointment and she wasnt sure she wanted to pay for a service call if the unit is working fine. i told her if i inspect it i have to charge and she declined to let me in the house. said she might call back if unit starts leaking again.

We serviced a

WHIRLPOOL WASHER

Model MHW5500FC0

Near Arlington, VA 22203

David J.

Job Details: 05/26/2022

Cx complaint door keeps popping open. Found that hinge and door need to be replaced. Binding on left side and sagged down on right. Door does shut but its hard to pop into latch. Cx was under the impression he had a 10 year warranty apparently whirlpool stated the unit was under that. Explained it was not but Cx was not prepared to pay. Explained he must call in and pay for us to come back out. ; ordrng 1 Wpw10208415 (Door hinge) and 1 Wpw10424239 (Door assem)

We serviced a

WHIRLPOOL WASHER

Model LLR9245D

Near Portsmouth, VA 23707

Carl A.

Job Details: 05/26/2022

"cx complaint of unit not draining,checkedu nit ot find the door switch had failed replaced door switch break down as follows 1/285671service call break down as followsservice call 120.00parts 43.34shipping 15.00labor 110.00sub total 288.34tax 2.60grand total 290.94deposit 290.94"

We serviced a

WHIRLPOOL FREEZER

Model MFI2570FEZ07

Near Gloucester, VA 23061

Jason T.

Job Details: 05/26/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Portsmouth, VA 23703

Carl A.

Job Details: 05/26/2022

cx cancelled at door

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chester, VA 23831

Chris B.

Job Details: 05/26/2022

cx complaint delay on unit will not work when delay is set unit will never come on replaced control if cx calls back and problem is not fixed unit will need UI W11460962

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Burtonsville, MD 20866

Julian H.

Job Details: 05/26/2022

CX complaint about unit has no power and water standing shopvac water no response from console went to the bottom to check for power and found neutral wire going to unit had a thermal event i was able to rewired and use other side to terminal block to joint neutral resume power tested and working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Portsmouth, VA 23703

Carl A.

Job Details: 05/26/2022

"cx complaint of unit not cooling in either compartment,pulled evap cover to find no frost pattern at all frost on cap tube but no were else ordering seal system job needed for repairs cx owes for service call; ordrng 1 W10878980 ( Evaporator) and 1 W11322225 ( Compressor) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repair)"

We serviced a

MAYTAG DRYER

Model MGD6000XG2

Near Silver Spring, MD 20905

Julian H.

Job Details: 05/26/2022

CX complaint about unit has a small leak from when unit is off called gas company out and confirmed issue with gas burner asmCX OWES 110 LABOR; ordrng 1 W10353165 (burner-gas)

We serviced a

JENN-AIR RANGE

Model JDRP848HL00

Near Hampton, VA 23664

Carl A.

Job Details: 05/26/2022

helped LR tested unit works as designed

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Ashland, VA 23005

Chris B.

Job Details: 05/26/2022

"replaced slider agitator rotor and screw tested unit working as desighned; ordrng 1 W10734521 (slider), used 1 W10734521 (slider) from stock"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Millsboro, DE 19966

Frederick R.

Job Details: 05/26/2022

CX complaint is WM not working on stacked unit. Inspected unit and found lid lock is defective. Ordering control and lid lock. Cannot reschedule due to part availability. Zero controls at Tribles. Unit is OOW; ordrng 1 W11189137 (control) and 1 W11371714 (lid lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC500ESS00

Near Silver Spring, MD 20906

Julian H.

Job Details: 05/26/2022

replaced parts tested cooling on test4 fans and compressor turning on 3 way valve switching MUST ALLOWED 24HRS TO COOL DOWN AROUND 72 TO SEE ICE

We serviced a

KITCHENAID RANGE

Model KSGG700ESS2

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/26/2022

Replaced manifold and orfice holder per prior diagnosis. Made sure to swap orfices to LP. Put unit back together and tested. Front left burner still flickering and will not go past medium. Adjusted flames. Spoke to Kurt at WPTL (7733744665Ordering restrictor kit W11084625. Spoke to Haley and she is ordering through tribles and will reschedule. FR ON RETURN ONLY; ordrng 1 W11084625 (burner head resitrictor kit)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 05/26/2022

Cx complained the units door would not latch. Installed new panel and the door now closes. job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Springfield, VA 22153

Lloyd B.

Job Details: 05/26/2022

"Cx complained the unit did not cool. Inspected the unit and found that with the compressor and fans running, the temp in the rc is 54 degrees and 33 in the freezer. Unit needs new compressor and drier. Sealed system tech required 2 job count; ordrng 1 W10507884 (compressor) and 1 WPW10143759 (drier)"

We serviced a

JENNAIR O.T.R MICROWAVE

Model JMV9169BAS

Near North Potomac, MD 20878

Julian H.

Job Details: 05/26/2022

CX complaint about unit not heating ran a 30sec cycle no heat confirmed proper operation of door switches 4903 relay closing unit has a wood trim installed on the bottom of microwave that needs to be removed b4 pulled it out issue with magnetron and cap CX DONT WANT TO PROCEED WITH REPAIR COLLECTED PAYMENT FOR DIAG ON TICKET 593762

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ01

Near Randallstown, MD 21133

Keith H.

Job Details: 05/26/2022

cx coomplaint is unit not cooling inspected unit and found evap heavily overfrosted will need new thermistor 2 count job for defrosting cx paid in full

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Mechanicsville, VA 23111

Gill G.

Job Details: 05/26/2022

verified cx complaint of unit not responding to commands. unit would not go into diagnostic mode. found console strip not glue properly. found failed UI. ordered UI and console assembly.; ordrng 1 W11413963 (console assembly) and 1 W11414079 (UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Littlestown, PA 17340

Bernard M.

Job Details: 05/26/2022

"Cx complaint unit isn't cooling. When arrived cx had unit unplugged and pulled out from wall. Accessed evap and found the drain area frozen over. The drain is clogged preventing air going into RC. Plugged unit back in and the compressor nor fan came on. Replaced start device due to no continuity, nothing came on. Ordering control assembly, once part is in contact cx to reschedule; ordrng 1 W11446726 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near College Park, MD 20740

Israel R.

Job Details: 05/26/2022

"Customer complaint unit is making loud noises when agitating. I tested the unit and found the unti is not agitating becasuet he splutch theeth are not good. The unit cam has fail. Replace cam and tested. Unit is now back to normal operations.; ordrng 1 W10721967 (drive pulley), used 1 W10721967 (Cam) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 05/26/2022

"Cx complaint unit is not working properly inspected unit found. 06 amp draw unit will need new coupler, drier, and evap; ordrng 1 W11506635 (Coupler) and 1 WPW10143759 (dryer) and 1 W10836706 (evaporator)"

We serviced a

JENNAIR REFRIGERATOR

Model JF36NXFXDE00

Near Timonium, MD 21093

Shane M.

Job Details: 05/26/2022

cx complaint the unit icemaker working & been knocked off mount points. can confirmed. found icemaker flaking & found a stripped mount point. gave cx A quote for the repairs. cx paid in full. replaced icemaker & added larger screw to hold icemaker.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near McLean, VA 22101

David J.

Job Details: 05/26/2022

Cx stated have a burn smell inside unit once in a while. Found heater element had came off its bracket. And its laying flat on the surface of the tub. Everything else looked good and could not find anything smelling burnt. Ordering element for return visit. ; ordrng 1 W10703867 (Heating element)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 05/26/2022

Did not make it to this store today ; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Culpeper, VA 22701

Thomas B.

Job Details: 05/26/2022

Replaced knobs tested unit now functions normally

We serviced a

KITCHENAID RANGE

Model KSDG950ESS2

Near Takoma Park, MD 20912

Israel R.

Job Details: 05/26/2022

"Installed both parts and tested, Unit is back to normal operations."

We serviced a

WHIRLPOOL DRYER

Model WED9500TW3

Near Leesburg, VA 20175

Richard B.

Job Details: 05/26/2022

"CX complant. Dryer squeaking. Inspected unit and found ideler rolledr has failed. Replaced and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 05/26/2022

Cx complaint unit is not working properly inspected unit found The cold water valve filter was clogged with sediment periodically this filter will need to be cleaned out (I've shown the customer this filter) otherwise the unit will not complete the cycle. This is due to the customer being on a well pump water system. This will only happen on the cold water side. The hot water goes through the hot water tank and sediment is in there and therefore does not make it to the unit. Did all other checks unit passed all steps without issue however this clogged filter will need to be cleaned for proper use of the unit. They do sell Washer Inline Filters that attach to valve with sediment cup the cx can buy online so that they only need to turn off water and empty cup as it fills with sediment however this is not part of the unit so cannot be serviced by technician.

We serviced a

WHIRLPOOL COOKTOP

Model KCGS550ESS01

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 05/26/2022

Cx complaint unit is not working properly inspected unit found flames too high adjusted with 2mm screwdriver tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Fairfax, VA 22030

Jason A.

Job Details: 05/26/2022

CX complaint WASHER wont turn on. No display. Verified unit has 120VAC but no LED dispaly. Cx agreed to replace control but new control did not work out of the box. CX did not want to wait for another control. Will buy a new washer this memorial day werekend sales > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Pleasant Hall, PA 17246

Andrew S.

Job Details: 05/26/2022

"Per previous diag I was able to access and replace the motor, capacitor, control and also an actuator from VS. I then attempted to run the calibration cycle and found that the shifter error came back and the unit is not finishing the cycle. I found that the lower harness needs replaced. I am ordering the lower harness and will use the splutch on return. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W10903238 (Lower harness), used 1 W10913953 (Actuator) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Gloucester, VA 23061

Jason T.

Job Details: 05/26/2022

"Cx was contacted by Kitchen Aid in reference to the unit, per Technical Service Pointer W11540964. Installed heater P/N W11537778 ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

MAYTAG DRYER

Model MED7100DC1

Near Williamsburg, VA 23185

Jason T.

Job Details: 05/26/2022

"Arrived on site, installed new control, wrong part ordered, reordering the control to complete the repair. Verified with dispatch control on order, cx will be called to schedule a return visit, cx agreed. Labor due to install control : 56.56 parts paid price difference in labor.; ordrng 1 WPW10654005 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB06

Near Falmouth, VA 22405

Robert W.

Job Details: 05/26/2022

"Cx Complaint is the ICE. Inspected unit and found the IM is getting proper power 120V but when cycled IM will not harvest, Replaced and tested unit is working properly."

We serviced a

JENNAIR RANGE

Model JGS9900CDS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 05/26/2022

cx complaint units bake cycle does not ignite. inspected unit and found the units burners will light and the broil will light. tested bake igniter and found it to read OL. igniter is showing open. found 122.3vac to igniter. replaceded with preid part and found new igniter is also showing OL and is bad. ordering 1 (WP7432P14360) scheduled for 5/31/22; ordrng 1 WP7432P14360 (bake igniter)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT316SFDM00

Near Topping, VA 23169

Jason T.

Job Details: 05/26/2022

"Cx complaint, not cooling-freezing properly, tested the sealed system, found freezer evap leaking freon. Repair estimate total : 924.03 cx declined the repair, charging for the service call only : 120.00 (paid in full credit card REF # 4380934424) advised cx repair estimate is valid for 30 days, cx agreed.; ordrng 1 W10836706 (Evaporator) and 1 WPW10143759 (Filter drier)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT720PADM2

Near Carlisle, PA 17015

Fred G.

Job Details: 05/26/2022

"cx complaint unit isnt cleaning dishes. inspected unit and found unit does get water in its tub. when its filled unit does not go into a wash cycle. was able to enter diag and found error codes f7e1, f9e1, f4e3. unit needs sump assy and main control. qouted cx for full repair and cx declined. charged cx only for service call 120"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Edenton, NC 27932

Branden R.

Job Details: 05/26/2022

"cx complaint leaking - top load washer , checked unit found no error codes , disassembled and found when unit calls for water inlet valve on the hot side is cracked allowing water to leak out the back of unit . replaced with new one and tested unit is running as designed with no leaks ."

We serviced a

WHIRLPOOL COOKTOP

Model WFE320M0ES2

Near Chester, VA 23831

John P.

Job Details: 05/26/2022

"Installed infinite switch and bulb to find bad relay on control for oven light also found back right infinite switch showing signs of arching, ordering control and infinite switch.; ordrng 1 W11122560 (Control) and 1 WP3149404 (Infinite switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Lancaster, VA 22503

Jason T.

Job Details: 05/26/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, found relay control failure, defrost heater open, freezer harness loose connections. Sealed system tested and found system low on charge, compressor tested ok. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed. Per cx stated that he does not use email.; ordrng 1 W11581973 (Harness) and 1 W11546981 (Heater assembly) and 1 W10143759 (Filter drier) and 1 W10913906 (Coupler) and 1 4387444 (Evap Repair Kit) and 1 2count (2 count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Hyattsville, MD 20785

Samuel R.

Job Details: 05/26/2022

cx complaint unit is not making ice.inspected unit and found unit ice maker to have gone bad.replaced ice maker and ice maker harvest.advised cx unit will need a few hours to make ice

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS03

Near Ashburn, VA 20148

Eric W.

Job Details: 05/26/2022

inspected unit when i arrived and found the suction line frosted over all the way bakc to compressor installed new compressor and condencer and refilled unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Goochland, VA 23063

Jerod R.

Job Details: 05/26/2022

tested unit unit is working as designed customer stated unit stared working again randomly after changing the whole house filter

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Springdale, MD 20774

Samuel R.

Job Details: 05/26/2022

cx complaint unit is not cooling.inspected unti and found evap to be frozen over.advised cx unti will have to be turned off and left opened for a day to help defrost block of ice.unit will need a new evap fan motor and harness.will bring thermister incase its needed .W11581973 special order W11559968 special order WP2169142 9 tribles; ordrng 1 W11581973 (harness) and 1 W11559968 (fan motor) and 1 WP2169142 (fan blade)

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