Service History 1154 - VIA Appliance

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Stafford, VA 22554

Tanner B.

Job Details: 06/02/2022

CX Concern the units lights dimming and making noise then shutting off. found damage to the cavity and causing issue w/ operation .. sent pics / spoke w/ techline 7733786856 Unit is unrepairable per WPL . Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Fort Washington, MD 20744

Shawn D.

Job Details: 06/02/2022

cx complaint lid issue. inspected unit and confirmed the complaint lid is very hard to open and close. found springs inside lid are rusted causing the issue. ordering lid and marking hinges use on return; ordrng 1 W11259006 (lid)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Leonardtown, MD 20650

Robert A.

Job Details: 06/02/2022

Cx complaint that the unit is leaking water from the roof of the RC. I inspected the unit and confirmed the complaint. I checked water valve and reservior area and found the red connector going to the reservior was loose. I secure all connectors at the water valve and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED7500GWO

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 06/02/2022

Inspected the unit. Found that the cx is saying that the Dryer is Squeaking. I then checked the Pulley to the Dryer. Found Pulley not moving while Drum is rotating. Pulley has seized up. Installed new Pulley. Tested the unit. No noise. Unit is working as Designed. Cx paid in full by Card.

We serviced a

WHIRLPOOL RANGE

Model JES9800AAS

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/02/2022

cx complaint the unit is overheating and smoking in the oven cabinet. checked the unit and found that the relay on the control is seized so it is constantly sending voltage to the broil element even after the unit is satisfied. eventually the unit pops a f1e1 due to the unit being very hot on the inside of the unit. unit will need a new control. the control is NLA. let the cx know.called safety to document with them. safety call no service call fee.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Orange, VA 22960

Eric F.

Job Details: 06/02/2022

"Confirmed cx complaint unit not draining. Confirmed voltage to drain pump, replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23451

Austin D.

Job Details: 06/02/2022

cx complaint the unit is not dispensing. checked unit and found a seized auger motor. quoted cx and repalced the motor and shaft. tested operation. unit is running as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHV00

Near Columbia, MD 21044

Robert L.

Job Details: 06/02/2022

"cx complaint not cooling properly, ice stopped, found temps 50 RC 14 FC, full frost pattern but no fan movment, replaced evap fan w/harness from pre-id, tested all ops ok, collected 370.68 MC cx paid in full"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Franklin, VA 23851

Zachery R.

Job Details: 06/02/2022

"replaced all parts, tested, unit was working then was unresponsive, come to find open fuse and defecrtive mag, ordering fuse and mag to complete repair.; ordrng 1 W10138793 (fuse) and 1 w11493410 (mag) and 1 W10892389 (acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Street, MD 21154

Neil H.

Job Details: 06/02/2022

REPLACED THE MULLION TESTED HEATING AND SEALING GOOD WAS MOISTURE ON THE FC GASKET FROM ONE I REPLACED.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Frederick, MD 21702

Brian R.

Job Details: 06/02/2022

replaced parts ordered and tested unit. unit checks. job complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Harrisburg, PA 17109

Justin L.

Job Details: 06/02/2022

as per previous tech was able to access unit and replace parts. tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Towson, MD 21204

Shane M.

Job Details: 06/02/2022

"cx complaint the unit button are only working sometimes. can confirm issue. control/console covered for 5yrs ordering control board, bring back console. cx paid svc/labor by card. 240.00; ordrng 1 W11120155 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD618ESS01

Near Vienna, VA 22180

Christian C.

Job Details: 06/02/2022

Cx complaint unit is not making ice and gasket is torn on bin. Inspected unti IM optics are faulty after closing optic flap is still blinks twice. Tried to cycle IM but gear is not rotating. Found utility bin gasket torn. Ordering utility bin and ice maker.; ordrng 1 W11087434 (ice maker) and 1 W11348580 (util bin)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HV06

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/02/2022

"while going to replace control new control did not have p3 connector, used service matters to get part number then pasted to tribles, advised cx she will be contacted for return visit.; ordrng 1 W11342846 (control)"

We serviced a

KITCHENAID BEVERAGE CENTER

Model KBCS24RSBS00

Near Arnold, MD 21012

Israel R.

Job Details: 06/02/2022

Custoemr complaint unit is not cooling. The unit cools then warms and she has to turning it off some time and then the unit runs fine then it warms up. I check frost pattern and ther eis not build up. The unit is been running for a couple of days. There is a little bit of frost build up on the top. Ran unit and the evap is taking a long time to frost up and the top is frosted but the bottom is not. I pulled unit out and tested compressor and the comrpessor is really hot ans is reading .8 amps. But is extremely hot. BAd compressor. COmpressor is not longer available. Customer is going to start looking for a new one. collected 120

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Virginia Beach, VA 23454

Austin D.

Job Details: 06/02/2022

came out to replace the ui on the unit. disassebmeld the unit as needed. replaced the ui also had to remove all ice from the evaporator. tested the thermistors and put the unit into a 8 hour defrost cycle. unit is running as designed. cx is very unhappy with the unit and i advsied them to contact the manufacturer ar this time.

We serviced a

N/A N/A

Model n/a

Near Shippensburg, PA 17257

Marc M.

Job Details: 06/02/2022

upon arrival found unit to be a Samsung range which is not within the Via service branch. cx will be contacting AHS to have ticket redispatched to an approved service provider.

We serviced a

MAYTAG OVEN

Model MGR6600FZ2

Near La Plata, MD 20646

Robert A.

Job Details: 06/02/2022

"Cx complaint that gas is leaking. I inspected the unit to confirm the complaint. When I arrived there was no smell of gas. When I turned the cooktop on still no heavy gas smell. Only when the oven was on could I smell obvious heavy gas smell. I checked the oven orifices and there was soot in the oven. The orifices are for Natural gas, the cx has propane. The unit need a LP conversion kit for the oven only. I'm ordering the parts for the return visit.; ordrng 1 W11126051 (bake and broil LP kit)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED22TEXHN00

Near Shippensburg, PA 17257

Marc M.

Job Details: 06/02/2022

cx complaint unit not cooling proeprly. unfortunately upon arrival cx did not have unit plugged in so diagnosis was slightly hindered by the lack of evidence in the FC. did check and found the unit began to develop frost pattern when running. found air diffuser to rc to be open based on thermostat setting. found evap fan running but vibrating loudly. unit experienced defrost failure and this caused the temps to rise in both sedctions. unti will need parts.; ordrng 1 2186800 (evap harness)

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW01

Near Fairfax, VA 22030

Richard B.

Job Details: 06/02/2022

CX complant. Water fills machine. Prioer diagnosis found valve is letting water weep by. Installed new valve and tested unit. No leaks and washer working as designed. Job completed. RB

We serviced a

KITCHENAID OVEN

Model KODE507ESS02

Near Chambersburg, PA 17202

Marc M.

Job Details: 06/02/2022

cxc omplaint unit displaying error code at all times. inspected unit and found that the console and diag shows f1e0 error. found also no response at 'start' key as well as mutliple numerical keys. unit will need new user interface/ console.; ordrng 1 W11093251 (panl-cntrl)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS5SHAXNB00

Near Stafford, VA 22556

Tanner B.

Job Details: 06/02/2022

Instaslled new Auger motor and tested unit . units motor is now operating.. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Midlothian, VA 23114

Joseph D.

Job Details: 06/02/2022

"replaced fan and failed valve, unit now working right."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Manassas, VA 20112

Demonte S.

Job Details: 06/02/2022

Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering on. Checked the power at the Terminal Block. Found that the neutral power wire is burned & Terminal Block is Melted. Unit will the Terminal Block & 4 Screws. ( Any questions please check Sd Pictures.) ; ordrng 1 W11573809 (TERM-BLOCK) and 4 WP3400014 (SCREW)s

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Mechanicsburg, PA 17055

Sal R.

Job Details: 06/02/2022

"Per the previouse tech, i was able to access and replace the bulkhead. Unit test good."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BW2

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/02/2022

"Cx complaint oven not heating.Tested unit, confirmed oven not starting at all. tested igniter, found it open. Replaced igniter using v/s part. Ran a bake cycle, the unit worked ok. Collected 259.02; ordrng 1 74007498 (igniter (RI van stock)), used 1 74007498 (igniter) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/02/2022

"Cx complaint no heat. Ran a cycle and confirmed no heat. Removed front and drum. found open igniter. Replaced igniter using pre id part and reassembled parts. Ran a timed dry cycle, the unit heated and worked ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 06/02/2022

Cx complaint unit is not working properly inspected unit filled all gaps in liner tested and inspected for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM13

Near Linthicum Heights, MD 21090

Emmanuel R.

Job Details: 06/02/2022

"Cs icemaker not working intermittently, Error code E1 timeout due to temps or fan. Fan works good, i noticed they have ice getting stuck in the dispenser letting warm air in .Icemaker cycles and fills good. Advised customer not to allow ice to get stuck in the dispenser because it is letting warm air in and thge icemaker cant make ice."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/02/2022

cx complaint of unit turning on by itself. unit turning on drain for f8e4 error due to improper drain routing. unit now working properly. coupler to reverse osmosis run off pump also pointing into dishwasher drain hose. 7733789757

We serviced a

KITCHENAID COOKTOP

Model KGCD807XBL02

Near Chambersburg, PA 17202

Marc M.

Job Details: 06/02/2022

"cx complaint unit is sparking at other burners when one burner is already lit. inspected unit and found for example that when the left front burner was lit the remaining three burners would continue to spark. this is due to failure within the spakr module. however due to the age of the unit, the screws within the burners heads that MUST be removed in order to access the spark mod, are completely seized in the burner base assemblys. unit will need new burner screws and burner bases to access the spark module.; ordrng 1 74010774 (orifice ho) and 1 74010772 (orifice ho) and 1 74010773 (holder-orf) and 1 W11416836 (orifice holder) and 8 WP3368921 (screw-torx)s"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Rosedale, MD 21237

Emmanuel R.

Job Details: 06/02/2022

"Replaced the belt and the drivemotor and tested unit, unit is now working properly. it heats ,tumbles and no more noises."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Unionville, VA 22567

Eric F.

Job Details: 06/02/2022

"Confirmed cx complaint unit not washing properly. Found cold water valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model WFW8740DW0

Near Washington, DC 20011

Israel R.

Job Details: 06/02/2022

"F8E3 over flow, F5E2 Door lock, F5E4. Customer complaint unit is leakiing. Customer complaint unit I found the unit is leaking out if the bellow. The bellow is not sealing. is bubbling where it meets the door. The bellow is bad. Ordering new bellow. Paid in full. Call office and office schedule for tuesday the 7th. The part is in stock 85 units.; ordrng 1 W11106747 (bellow 196.69)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Taneytown, MD 21787

Brian R.

Job Details: 06/02/2022

no answer at door and office said mailbox was full. waited 10 and she texted me back and said she didnt know of appointment and they wont be back till 3. advised they will need to reschedule.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Elkridge, MD 21075

Robert L.

Job Details: 06/02/2022

"installed new lower door seal per previous, cleared errors and ran diagnostics tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bel Air, MD 21015

Neil H.

Job Details: 06/02/2022

"CX COMPLAINT UNIT BUILDING FROST FOUND IN DIA TEST OF THE HEATER NEW CONTROL NEEDED WAS ABLE TO PUT UNIT INTO DEFROST CONTROL NOT CLOSING RELAY.; ordrng 1 W11558182 (Control, Electronic)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Hagerstown, MD 21742

Danny R.

Job Details: 06/02/2022

installed parts had to sweap charge and blow unit out and pump down three tims parcel restrition got that out had good frost parrten now checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHB04

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 06/02/2022

installed parts and tested dispensor. working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WML75011HZ10

Near Oakton, VA 22124

Jason A.

Job Details: 06/02/2022

CX complaint MW slow to heat. Previous tech installed parts & swapped BLK & WHT wires to capacitor. Correct miswire & replaced parts. Did a power output test 4X as outlined in tech sheet. No chart for 1800W which this MW label is & verified in Service Manual Called techline did another output test 32OZ of water & 1 minute 69 to 87F per tl 18F rise is within spec SR 7733790192 > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 06/02/2022

"cx complaint is the unit going off balance, rattling around. said its been happening the last 2 weeks. found no error codes. ran service cycle. unit completed it with no issues. suspension feels solid. nothing leaking or damaged under unit. i explained loading, cycle selection and detergent use to cx. he now thinks he may have had a mixed load set on the wrong cycle. cx understands how to use the unit. unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Midlothian, VA 23112

Joseph D.

Job Details: 06/02/2022

"replaced controls, evap fan motor, freezer evap fan motor and harness. compressor. confirmed proper air flow and frost pattern on bth evaps. unit now working properly."

We serviced a

ADMIRAL WASHER

Model ATW4675YQ1

Near Bowie, MD 20721

Shane B.

Job Details: 06/02/2022

"complaint is lid lock light flashing and unit not working. when i arrived light was flashing. checked codes F2E1 stuck key, F1E1 main control fault, F7E5 shifter fault. cleared codes. cycled power to unit. light is no longer flashing. tested lid switch in diagnostics. it worked several times. ran service cycle. unit completed cycle with no issues. pressure hose is clear. calibrated unit. unit is working as designed. cx paid for service call."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Oakton, VA 22124

Jason A.

Job Details: 06/02/2022

CX complaint FRIGE FC doors not closing all the way & frost build up. Found FC iced up. RC evap clear. Cleared all ice & frost. Removed frozen lube on rails. KA needs to not apply lube or use lube rated for FC temps. Lube hardens & slows down rail door closing. See SDpics. Leaned unit back to assist closing. Costco 2yr > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Severna Park, MD 21146

Kevin P.

Job Details: 06/02/2022

unit is in warranty and was delivered 7 days ago. cx complaint unit cooled and made ice properly for 2 days then cx noticed ice melting and freezer is thawling out both sections are approximately 38 degrees at this time with the compressor and all fans still running. unit has a sealed system issue ordering all sealed system components and associated lok ring couplers as well as lok ring kit and r600 refrigerant and scheduling for sealed system tech with 4ct service; ordrng 1 W11574734 (compressor kit) and 1 W11504431 (coupler) and 1 W11504415 (coupler) and 1 W11506621 (coupler) and 1 W11506635 (process stub) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504447 (coupler) and 1 W11411956 (condenser) and 1 W11504445 (coupler) and 1 W11504431 (coupler) and 1 W11578027 (evaporator) and 1 W11506620 (coupler) and 1 W11504450 (coupler) and 1 WPW10143759 (dryer) and 1 lokringkit (long ring kit) and 1 r600 (r600)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, MD 20616

Robert A.

Job Details: 06/02/2022

"Cx complaint that the unit is not cooling at all. I inspected the unit to confirm the complaint. I found the unit unplugged, I plugged it in and it turned on. The unit is receiving 122v from the wall. I noticed the interior light were flickering, when I attempted to dispense ice it did not respond (no noise) but all lights would turn off. The temp control in the RC is not on at all, I pressed every button and cycled power to turn it on but still no lights. The compressor and evap fan are running but no frost pattern or cool air at all. The unit will need new control boards to resolve the issue. I'm ordering the boards for the return visit.; ordrng 1 W11203289 (dispenser control)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE70FXSS5

Near Havre de Grace, MD 21078

Neil H.

Job Details: 06/02/2022

CX COMPLAINT UNIT PANEL FROZE AND THE UNIT NOT COMING ON NOW PUMP WAS RUNNING NEW LATCH NEEDED AND CONSOLE AND CONTROL.; ordrng 1 W10619006 (latch-door)

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP100ESS20

Near Baltimore, MD 21212

Milton J.

Job Details: 06/02/2022

CX complaint internal light not coming on and internal element falling in frong. Inspected and found no voltage being sent to the bulb. Installed new Light Transformer and bulb. Light now working. Also found the support clip for the element is snapped off. Ordering new Element Support Clip. ML scheduled for 6/8. -MJrob; ordrng 1 W10909479 (Element Support Clip.)

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Hartfield, VA 23071

Gill G.

Job Details: 06/02/2022

cx complaint: unit is not cooling. found unit cooling in off position. ran diagnostic mode and tested compressor and heater. did not get full frost pattern on evap. unit stopped cooling. compressor amp draw at 1.1 while cooling. thermistors tested ok. ordered control.; ordrng 1 W11580519 (control)

We serviced a

WHIRLPOOL DRYER

Model MEDB835DC4

Near Seaford, DE 19973

Jonathon C.

Job Details: 06/02/2022

"cx complaint, loud noise when running. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS1

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/02/2022

"cx conplaint range-turned itself on in the middle of the night safety covering trip and diagnosis please , checked unit , found all major componets checked good , unit has proper 240 vac . disassembled and checked all connetions . everything checked good cx stating that unit turned on by itsself cant get unit to show any proplems explain to cx it sounds like a control issuse , if proplem happens again unit will need new control . cx stated she will be getting unit replaced . called WPL safety to document . sr7733764966"

We serviced a

WHIRLPOOL COOKTOP

Model G7CE3034XS00

Near North East, MD 21901

Alexander W.

Job Details: 06/02/2022

CX stated glass is bad wants new glass. inspected tested and verified cx complaint gave cx qoute for new glass top. CX accepted qoute paid in full 553.93 by CC cannot resched at this time due to SO part; ordrng 1 W10365136 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/02/2022

"replaced parts, unit tested and now the water from the dispenser is clear but the pressure is too low .. order valve; ordrng 1 W11043013 (valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Middle River, MD 21220

Emmanuel R.

Job Details: 06/02/2022

heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778Installed heater element tested unit. no leaks unit is working as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Red Lion, PA 17356

Drew B.

Job Details: 06/02/2022

cx had element fall under the service pointer was able to remove and replace the element and now is updated and checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Centreville, VA 20120

Richard B.

Job Details: 06/02/2022

"CX complant. Dishes not drying . Inspected unit and found CX using normal cycle and no rinse aid in dispenser, . Advised CX that with a dishwasher wirth a plastic tub longer cycles with extended heating cycles as well as using rinse aid must be used for optimal drying of items. Also advised CX that some plastic ware may not dry. Job completed, Heater is working , No error codes good wash pressure and good drain . Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFC42FTS08

Near Fulton, MD 20759

Justin S.

Job Details: 06/02/2022

the cx says the unit is not cooling very good. had bge out and was told it is sealed system related so they wouldnt touch it. the compressor and fans are active when i arrived. the unit is 44 in the refrigerator and 28 in the freezer. the inverter is pulling .9aac. compressor is very hot. the unit needs the compressor evaporator called tech support and spoke to rich. hx is built into cabinet tech says. file number 7733790580.; ordrng 1 W10841139 (compressor cbe) and 1 WPW10143759 (filter cbe) and 1 W10195924 (evaporator cbe)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ3

Near Quinton, VA 23141

Gill G.

Job Details: 06/02/2022

verified cx complaint of unit drawer front panel being scratched and drawer not seating properly into unit. found drawer is warped and not square and front panel is scratched. ordered drawer and front panel. scheduled return visit.; ordrng 1 W10813962 (drawr-util) and 1 W11516728 (drawer panel stainless)

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO48FTX02

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 06/02/2022

"Confirmed cx complaint unit not cooling properly. Cx stated it worked after resetting it then temps started to go off again. Inspected unit, confirmed freezer temps at 15 degrees, fridge at 38. Unit has an electrical issue, either in the controls of the unit or from rare and intermittent feedback from a component that does not happen consistently. Quoting cx for new boards and a thermistor but advised them that there could be additional issues. Cx quoted for 2 count labor return, if cx engages in quote will need 2x labor time.; ordrng 1 WPW10468948 (contrl-box) and 1 WP2188820 (temp sensor) and 1 2count (2 count labor time)"

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Hurlock, MD 21643

Jonathon C.

Job Details: 06/02/2022

"cx complaint, F1E0 error. unable to complete repair. office to reschedule once we find part.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Beaverdam, VA 23015

Thomas B.

Job Details: 06/02/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the control, gearcase, splutch, and shifter actuator. Tested and inspected for proper use unit now functions normally"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HT6

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/02/2022

"CX complaint: not heating. Tested and verified complaint. Magnetron tested at 0.2 olms which is passing. Diode tested with a 9v battery and i was getting 6vdc one way and milivolts the otgher way. Ordering transformer, capacitor and ACU (just in case). On repair visit. tested transformer and capacitor before replacing. Cannot reschedule due to loss of signal.; ordrng 1 W11493408 (transformer) and 1 W11335495 (capacitor) and 1 W11333816 (ACU)"

We serviced a

WHIRLPOOL DRYER

Model WED96HEAW0

Near Crownsville, MD 21032

Kevin P.

Job Details: 06/02/2022

"cx complaint unit squealing, found idler pulley seized. replaced pulley and unit tests good. job complete."

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Hurlock, MD 21643

Jonathon C.

Job Details: 06/02/2022

"cx complaint, unit has no power. tested, inspected, verified complaint. no power from oulet on either leg when plug fully inserted. was able to get power while jiggling plug. issue is not with unit, job is complete. cx unable to provide pop"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS03

Near Hallieford, VA 23068

Lucas R.

Job Details: 06/02/2022

"cx complaint damage to paddle and door replaced paddle ordered door, advised cx to contact office upon delivery.; ordrng 1 W11436604 (door)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near McLean, VA 22101

Christian C.

Job Details: 06/02/2022

Cx complaint upper rack is falling. Inspected unit found right upper railing cracked. Ordering right upper rail. Cx paid in full.; ordrng 1 W11259786 (right upper rail)

We serviced a

KITCHENAID COOKTOP

Model KFGS366VSS03

Near Spotsylvania Courthouse, VA 22551

Eric F.

Job Details: 06/02/2022

"Confirmed cx complaint middle burner not lighting. Found food on spark anode preventing unit from sparking. Advised cx on unit maintenance, charged 120 diagnostic."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS00

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/02/2022

"Cx complaint unit is not working properly inspected unit found No cool checked compressor not cooling at all unit will need new compressor, evaporator and 3 way valve parts and labor covered under entitlements ; ordrng 1 W11025999 (compressor) and 1 W10865322 (evaporator) and 1 W11506635 (Coupler) and 1 W10865727 (3 way valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM05

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/02/2022

"verrified scratches and closing paperwork, replaced door."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/02/2022

CX complaint: hood fan makes bad sound. Tested and verified complaint. Ordering hood fan. Cannot reschedule due to BO part; ordrng 1 W11409092 (vent fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 06/02/2022

"cx complaint unit not cooling, checked unit found vap covered in ice, heater not coming on, br wire to heater unseated, reseated wire, thawed evap verrified repair in diagnostics, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMHZ02

Near Selbyville, DE 19975

Michael E.

Job Details: 06/02/2022

SR 7733790558 CX complaint: evap frosting. Tested and verified comp

We serviced a

WHIRLPOOL WASHER

Model MVWB980BG0

Near Frederick, MD 21704

Ricardo S.

Job Details: 06/02/2022

"Cx complains that the unit make too much noises, inspected unit, the noise coming from the bearing, unit is leaking from tub seal. need outer-tub, suspension and drive hub CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W10381077 (tub-outer) and 2 countsjob (2 counts job)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS342FIAM00

Near Sykesville, MD 21784

Justin S.

Job Details: 06/02/2022

replaced the lights and now the unit is illuminating all the lights good. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Aberdeen, MD 21001

Neil H.

Job Details: 06/02/2022

REPLACED THE CONTROL UNIT CHECKED GOOD NO ERROS IN DIA AND UNIT PASSED CYCLING TOLD CX ALLOW 24 TO SEE IF I/M IMPROVES PRODUCTION

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Cambridge, MD 21613

Jonathon C.

Job Details: 06/02/2022

"cx complaint, unit not operating, tested, inspected, verified complaint. upon arrival, found lid latch not operating, on further inspection, found lid latch broken. replaced lid latch, tested unit, unit working as designed, job is complete.cx paid in full by check (#2343)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Fort Washington, MD 20744

Robert A.

Job Details: 06/02/2022

Cx complaint that the unit's door is not closing fully. I inspected the unit and confirmed the complaint. I found the left hinge popped out of place causing the door to be crooked. I corrected the door hinge position. I notice the lower racks rollers and retainers are damaged and need to be replaced as well as the tub gasket. The cx only wants to fix the gasket among the needed parts. I gave them a quote for the gasket only and collected the payment in full by CC. The unit is working as designed.; ordrng 1 W11177741 (gasket 74.10)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Portsmouth, VA 23701

Zachery R.

Job Details: 06/02/2022

"cx complaint unit not draining. upon arrival noticed unit will need updated heater, also drain hose was installed wrong, advised cx to read installation instructions so unit can work efficiently. advised cx unit is on sub floor and will need to be accessible for return tech and to call VIA office after drain hose is corrected.; ordrng 1 W11537778 (heater)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSF26C4XYY03

Near Fulton, MD 20759

Justin S.

Job Details: 06/02/2022

cx says the unit just stopped cooling overnight. the unit is plugged in and cooling is not turned off but the unit is not active. internal temps are room temp in both sections. when raising the legs the door alarm started going off. reset power to the unit and i heard the compressor and fans activate. the unit is beginning to cool. the unit is now good. the cx doesnt wish to replace the controls at this time but gave quote for the control replacement; ordrng 1 W11088499 (control(224.36)) and 1 WPW10623110 (ui(264.21))

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near New Freedom, PA 17349

Drew B.

Job Details: 06/02/2022

"x complaint that unit is dispencing water when your pressing the ice paddle it diepsnes water but when you let go and try again... then just ice goes down as designed.. was able to to replace the ui and test no issues nd found all connections are tight, and will need the unit...; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Bowie, MD 20720

Shane B.

Job Details: 06/02/2022

"complaint is unit not drying after having heater replaced. inspected and found the wire to right side of heater was not plugged in at all. pulled unit out. plugged heater in, tested unit. unit is working as designed."

We serviced a

JENNAIR COOKTOP

Model JIC4430XS00

Near Bethany Beach, DE 19930

Michael E.

Job Details: 06/02/2022

Replaced the control as per previous diagnosis. Tested unit and it is now working properly. CX paid 240.00 for labor on CC. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FSBL00

Near Hershey, PA 17033

Justin L.

Job Details: 06/02/2022

as per previous tech was able to access unit and replace icemaker. unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Essex, MD 21221

Emmanuel R.

Job Details: 06/02/2022

"Cs washer doesnt spin, confirmed complaint. Replaced the actuator but it still doesnt want to shift into spin, basket spins freely. unit will agitate but when it gets to spin it doesnt want to do anything, Error codes f7e1 basket speed fault. Even under calibration it doesnt want to spin. Checked splutch is ok ,door lock also ok, Unit need a control and possibly the drive motor. Ordering control for sure and drive motor incase its needed.parts and labor covered under entitlements.; ordrng 1 W11411581 (control) and 1 W11222082 (motor-drve)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Dillsburg, PA 17019

Sal R.

Job Details: 06/02/2022

CX complaint is that the utni is making a a loud grinding noise during spin and agitation. I found that the the gearcase is leaking oil. UNit will need 1 gearcase (W11393685) and 1 clutch (W10734521). I quoted CX for the cost of repair . I collected 120.00 for service charges via credit card .

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near McLean, VA 22102

Christian C.

Job Details: 06/02/2022

Installed part. Tested unit no errors. Ran through service cycle no issues.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ2

Near Bowie, MD 20720

Shane B.

Job Details: 06/02/2022

"cx complaint is the unit running when not in use. when i arrived unit was unplugged. plugged it in and fan started running and interior light stays on. door switches look fine. i replaced thermistor with preIDed part and restored power. unit did not run on its own. to double check i plugged old thermistor back in, unit still worked properly. called techline, they advised, the relay on the board would have to be stuck for the interior light and fan to run. advised replacing control board in case relay gets stuck again. 7733789479. documented with safety 7733736913. they issued parts auth#W130N51WP1. cx refuses to pay for labor. left her with the quote she said shes going to call whirlpool.; saved tckt"

We serviced a

WHIRLPOOL DRYER

Model WGD5010LW0

Near Wilmington, DE 19809

Taylor F.

Job Details: 06/02/2022

Cx complaint is cosmetic damage. Tested inspected and verifed complaint. Replaced panel and handle per previous diagnosis. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/02/2022

"Cx complaint, ice collecting at the top of the freezer cabinet, found freezer door offset, slight air gap between the casing and gasket. Installed washers from truck stock to shim-align the doors, used a heat gun to mold the gaskets to the casing, verified door sealing properly, unit is working as designed.; ordrng 2 WP487802 (Washer)s and 1 WP487576 (Washer), used 2 WP487802 (Washer), and 1 WP487576 (Washer) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Millsboro, DE 19966

Frederick R.

Job Details: 06/02/2022

CX complaint is WM making loud noise in agitate. Inspected/tested unit and verified complaint. Found unit had a defective slider. Replaced slider from prior diagnosis. Retested and unit is now working properly. Job is complete

We serviced a

JENN-AIR BUILT-IN M/W

Model JMD2124WS0

Near New Freedom, PA 17349

Drew B.

Job Details: 06/02/2022

cx complaint that unit is powering off soon as your start the unit... i found when powering on the unit the unit heated the towel about 5 times no issues then when i went to install back in wall and close door the unit powered off. i also foudn some noise from mag when running... orderingthe parts listed.; ordrng 1 W11596034 (mag) and 1 WPW10775418 (pcb) and 1 W10278172 (fuse) and 1 W10759260 (filter noise) and 1 W10278162 (left latch) and 1 W10278164 (right latch) and 1 WPW10277906 (panel)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Bridgeville, DE 19933

Michael E.

Job Details: 06/02/2022

"Cx complaint: FC door not closing all the way. Tested and verified complaint. I found the left track had a piece of plastic loose in the track which was not from the track and was stoppingt the door. I removed the obstruction, heated and reshaped gasket. Tested unit and it is now working properly. Job is complete"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Ellicott City, MD 21042

Justin S.

Job Details: 06/02/2022

replaced the 3rd rack and both tracks and tested. the unit is siding in and out easier. cx is happy with the way it slides in and out now. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model MDB4949SKZ0

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/02/2022

Replaced heater per SP s17304. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waldorf, MD 20603

Robert A.

Job Details: 06/02/2022

"Cx complaint that the unit is not heating at all. I inspected the unit and confirmed the complaint. I found the unit is getting 243v from the wall. The unit powers on, tumbling and has decent air flow. I found the element has a break and the TCO fuse has blown. The unit will need a new element and TCO kit. I installed the parts and collected the payment in full by CC. I tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Wilmington, DE 19802

Taylor F.

Job Details: 06/02/2022

"Cx complaint is unit not cooling. tested inspected and verifed complaint. Found the compressor drawing 0.33amps and no frost pattern at all. Unit has a sealed system leak. Ordering evap, process stub, and drier. Sealed system repair is covered under entitlements. Collected 120.00 service call by CC. Cannot reschedule at this time. 2CT SEALED SYSTEM; ordrng 1 W10836706 (evaporator) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Waldorf, MD 20603

Robert A.

Job Details: 06/02/2022

"Cx complaint that the unit is making a squeaking sound when the IM fills and moisture is forming on the top of the FC gasket. I inspected the unit to confirm the complaint. I found the gasket moisture is building on top of the FC gasket. I was advised to install a seperate inner gasket to resolve this issue. The IM fill sound is not out of character, it is working as designed. I'm ordering the part for the return visit.; ordrng 2 W11159728 (gasket)s"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Newark, DE 19711

Taylor F.

Job Details: 06/02/2022

Replaced element per SP s17304. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WRB322DMBM03

Near Clinton, MD 20735

Shawn D.

Job Details: 06/02/2022

"cx complaint light stoppped working and freezer temps went up but now temps seem ok but light still does not work. inspected unit and confirmed freezer light not working. found bad door switch. grabbed door switch from v/s installed and tetsed now freezer led works. unit is good; ordrng 1 W11396033 (switch SD VAN STOCK), used 1 W11396033 (switch) from stock"

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