Service History 1152 - VIA Appliance

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Washington, DC 20016

Samuel R.

Job Details: 05/23/2022

reordering part as wrong control was in the box W11341628 tribles; ordrng 1 W11341628 (control)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near York, PA 17401

Marc M.

Job Details: 05/23/2022

cx complaint unit not dispensing water during cycle. inspected and found that the harness at the inlet vavle was not fully seated. was able to reconnect harness and tested unit. unti now checks good.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ1

Near Providence Forge, VA 23140

Gill G.

Job Details: 05/23/2022

verified cx complaint of unit making loud buzzing sound. found mag shorted to cabinet. replaced mag. tested. unit is working as designed. collected for total.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ashburn, VA 20147

Richard B.

Job Details: 05/23/2022

"CX got notified about a issue . Inspected unit and found heater element needs replacing due to having gold colored gromets and possibal leaking due to grommett failure. Replaced heater element and ran a test wash , No leaks , Job completed, Good wash pressure , good drain . good heat , Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Mechanicsville, VA 23116

Gill G.

Job Details: 05/23/2022

cx complaint: unit is not agitating. no stored fault codes. found actuator not connected to splutch. replaced actuator. calibrated unit. ran auto test. unit is working as designed.

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS03

Near Washington, DC 20016

Samuel R.

Job Details: 05/23/2022

cx complaint unit is not working.inspected unti and could confirm cx complaint.found ui and main control board.to be bad.unit still owuld not work.called techline and ran every test they wanted me too.comes to a open wire from the house.sr7733715768

We serviced a

MAYTAG DRYER

Model MEDX700XL0

Near Toano, VA 23168

Chris B.

Job Details: 05/23/2022

cx complaint unit drum seal came off in middle of cycle isnpected unit confirmed cx complaint replaced drum seals tested unit working as desighned

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Washington, DC 20007

Samuel R.

Job Details: 05/23/2022

cx complaint unit is not dispensing ice.inspected unit and found unit ice bin to be one solid block of ice.also found ice tray to not be on properly.cleared ice and unit is now dis[ensing

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS0

Near Virginia Beach, VA 23453

Carl A.

Job Details: 05/23/2022

replaced sump and motor to find same issue called techline was advise that the tub is warped and tub will needed to be replaced called techline spoke with Austin 773320751 cx is goinfg to call whirlpool

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS

Near Palmyra, PA 17078

Justin L.

Job Details: 05/23/2022

as per previous visit was able to access unit and replace part. ran diagnostic and unit checks good no further work needed

We serviced a

MAYTAG WASHER

Model MHW5630HW3

Near Virginia Beach, VA 23453

Jason T.

Job Details: 05/23/2022

"Cx complaint, wet clothes at the end of the cycle, found error codes F0-E2 oversuds F3-E1 pressure switch circuit failure. Found loose harness connection at the pressure switch, backed out of the harness, repaired the harness connection. Ran factory diagnostic test # 12 to verify unit operation...working as designed."

We serviced a

WHIRLPOOL OVEN

Model KODE300ESS05

Near Chesterfield, VA 23838

John P.

Job Details: 05/23/2022

CX complaint scratch on trim ordering trim; ordrng 1 WPW10327377 (Trim) and 2 WPY706189 (Screw)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Harrisburg, PA 17112

Fred G.

Job Details: 05/23/2022

arrived at home and met cx at front door. ask cx if the unit still had a warranty. cx said said no and i told her it would cost her 120 to look at it. she declined service. i left cx home

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Bladensburg, MD 20710

Shane B.

Job Details: 05/23/2022

"cx complaint is the unit sparking constantly when not in use. cx said they got up in middle of the night and heard it spraking so they unplugged it. said it was flashing a code as well. i restored power and found F1E0 board failure, F2E1 stuck key. i left gas turned off but tried each burner. all spark properly and stop sparking when turned off. turned gas on. started each burner 1 at a time. all worked properly left all 5 burners on for a while and flames stayed steady, unit worked properly. ordering control board per error codes and marking module for use on return just in case. shceudle when parts are avaialble.; ordrng 1 W11258611 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Richmond, VA 23227

Gill G.

Job Details: 05/23/2022

replaced door handle. tested. unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model MGD8630HC3

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 05/23/2022

"cx complaint is the unit making a grinding noise. confirmed complaint. noise starts as soon as the drum starts turning. found like metal scraping in one spot every rotation. i inspected and found the cabinet is damaged at the rear left and the right side of cabinet is bowed inward. i took the top off and found scrap marks on the drum. it is hitting the right side of the cabinet when it turns. drum does not look warpped. unit will need new sides and rear of cabinet. ordering bulkhead and base as well. when bulkhead it put it place the cabinet pulls to the left a lot. not sure if bulkhead is also warpped/damaged. ordering base to be safe. i found a screw and a thermisitor in the bottom of the unit. parts are not missing from unit, they seem to be extra parts. ordering all panels and bulkhead; ordrng 1 W10673491 (bulkhead) and 1 W11315726 (panel) and 1 W11321018 (panel) and 1 W10487430 (panel-rear) and 1 W11215531 (base) and 1 2count (2 count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Hertford, NC 27944

Branden R.

Job Details: 05/23/2022

"cx complaint unit humming noise - refrigerator , checked unit found compressor viberating on frame of unit , causing humming noise . added installation under compressor and tighten bracket that holds compressor down . unit is now running as designed cx agreed ."

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Deale, MD 20733

Shane B.

Job Details: 05/23/2022

"installed swtich. didnt make a damn bit of difference. tried running a spin cycle. lid latched, drain pump ran. drum jerked a little but did not spin. unit displayed E4 lid open error code. called techline and spoke with the same guy as the first time i called. he had me check voltage to the drive motor from the board and ohm the motor. motor is in spec and getting 120vac. techsheet says to replace control board though techline didnt know why it needs to be replaced if the board is sending proper voltage and motor is in spec. 7733699061. ordering control as advised by techline per the techsheet. i charged the cx the difference between the lid latch and the control so lid latch can be returned. old lid latch is back on the unit. schedule cx when part is available.; ordrng 1 W11189137 (contol board)"

We serviced a

MAYTAG RANGE

Model MGS8800FZ1

Near Bethesda, MD 20814

Roberto I.

Job Details: 05/23/2022

Replaced outer door and removed protective film. Cx inspected the new part for 10 minutes by using a flashlight. Unit is good.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Berkeley Springs, WV 25411

Danny R.

Job Details: 05/23/2022

loose conection on the pump and wouldnt drain adjusted harnes schecksok

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS8

Near Washington, DC 20015

Roberto I.

Job Details: 05/23/2022

"Cx complaint dw starts and then ends the cycle after a minute.Ran diag, found 10-1, 8-2 and 6-6 errors. After fill, the wash motor started and then the unit drained and stopped. Ran a normal cycle with the same issue. Unplugged OWI but didn't change. Replaced control board using pre id. Ran diag again and cleared errors. The unit worked ok, the dispenser opened, the cycle ended ok. Collected 465.61 with check # 1981"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hagerstown, MD 21740

Danny R.

Job Details: 05/23/2022

installed parts chedksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF302ESS00

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 05/23/2022

Replaced and programmed display board. The unot worked ok

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ03

Near Richmond, VA 23236

Joseph D.

Job Details: 05/23/2022

"unit with failed water valve, and frozen icemaker fill line. unit also has motor errors on icemaker. must replace when avaible please.; ordrng 1 WPW10553630 (escutcheon) and 1 W11087201 (heater) and 1 W11579561 (valve)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Lancaster, PA 17602

Justin L.

Job Details: 05/23/2022

cx complaint unit just beeping at them and constantly draining. was able to access unit and found powered off. after verifying model/serial and pop powered on unit and found F8E4. Found float tray full of water. emptied tray and ran diagnostic and during found that the unit filled and diverter was working but the motor itself wasnt pumping water. also Technical Service Pointer #: W11540964 unit is in range. and will need changed. ordering necessary parts and once in office will need to call in and set return; ordrng 1 W11416362 (sump assembly)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Washington, DC 20008

Samuel R.

Job Details: 05/23/2022

cx complaint unit dispenses water when you get ice.inspected unti and could confirm cx complaint.replaced ui board and tested unit.unit is now working properly.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS07

Near Henrico, VA 23238

Jerod R.

Job Details: 05/23/2022

"tested unit found unit has bad filter board and control may be more but will need to diag, further once parts are changed; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near ,

Kyle A.

Job Details: 05/23/2022

Updated heater as per service notice.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Lanham, MD 20706

Alexander D.

Job Details: 05/23/2022

"replaced sump asm, tested unit, no leaks. unit is now working properly"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Robersonville, NC 27871

Ronnie B.

Job Details: 05/23/2022

"removed and replaced gearacase, motor, belt, splutch, actuator, and control. calibrated and tested, vavles are not opening with voltage present. removed and replaced valves, cailbrated and tested again, unit is working as designed.; ordrng 1 W11210463 (valve), used 1 W11210463 (vavle) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20721

Mitchell H.

Job Details: 05/23/2022

cx complaint unit would not come on. inspected unti and cx just bought it last week from home depot. smapped pic of pop. unit just had refrigeration off from it being a floor model i believe. turned it on and unit started cooling and was wroking. user interface is partially dim so ordering new one for cx.; ordrng 1 W11330971 (user interface)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Felton, DE 19943

Frederick R.

Job Details: 05/23/2022

CX complaint is door defective. Inspected unit and verified complaint. Whirpool shipped FC door directly to CX but part was not in my PVR. Door was replaced. Unit is now repaired and it working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Chantilly, VA 20152

Richard B.

Job Details: 05/23/2022

"CX got notification. about a possiabl issue. Inspected unit and found heater element needs replacing due to gromet color/ Replaced heater and leveled and squared unit. Tested and working as designed. Job completed , RBc"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Jarrettsville, MD 21084

Sal R.

Job Details: 05/23/2022

"Per the previouse tech, I was able to access and replace all parts. Ithen tested unit and unit test good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Abingdon, MD 21009

Neil H.

Job Details: 05/23/2022

replaced the door gaskets unit checked good.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Hyattsville, MD 20781

Mitchell H.

Job Details: 05/23/2022

cx complaint units not coming on again. inspected unit and confirmed. checked connection at control to console and was loose. tried to take it off and put it back in and it was a little better but was not making good contact. control side looks fine but could not get connector to seat. finally was able to get it connected enogh to power on and work but could just rattle off again. ordering control and harness for return. diagram is not clear and i cant find any pics of harnesses to ordering all the harnesses i could for return visit.; ordrng 1 W11322903 (control) and 1 W11550159 (harness) and 1 W11449075 (harness) and 1 W11316252 (harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Abingdon, MD 21009

Neil H.

Job Details: 05/23/2022

replaced the heating element per sp unit checked good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Charlottesville, VA 22903

Kyle A.

Job Details: 05/23/2022

Cx complaint of unit leaking dod confirm and found unit leaking from the valve. Installed new valve and reseated hosing and unit is now as designed.

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Alexandria, VA 22309

Jason A.

Job Details: 05/21/2022

"CX complaint FRIDGE not cooling. Verifed last tech diagnosis. Compressor starts & runs but pulls over 11 A, Replaced compressor & install drier + coupler. Check for leaks & ran vac. Filled with .4 OZ R600. Compressor runs & good pressures. 1.0 A & good pressures. FC is cooling. 79F to 49F in under 10 minutes > JJ"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHB

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/21/2022

CX stated that no one told her they were scheduled for today and that their appt is on the 26th. They are in the middle of family business and wants to be rescheduled. No services provided.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/21/2022

Replaced inlet valve per prior diagnosis. Tested unit after repair and the unit is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near ,

Frederick R.

Job Details: 05/21/2022

CX complaint is no ice and melted ice in bin. Inspected unit and verified complaint. FOund inlet tube clogged with ice. When removing the IM cover you could actually see where the water was dripping and formed a sheet of ice on face of IM. Replaced inlet valve and cleared all ice. Tested and unit is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED5620HW

Near Alexandria, VA 22307

Jason A.

Job Details: 05/21/2022

CX complaint DRYER wont run F6 error. Replaced console & display test pass. Unit heats. Good airflow >JJ

We serviced a

WHIRLPOOL RANGE

Model KSDG950ESS1

Near Alexandria, VA 22305

Jason A.

Job Details: 05/21/2022

CX complaint RANGE touchpad freezes or nonresponsive. Replaced console. Bezel knobs should be a set of 4 but box only had 1 in it. Set clock & test oven keypad & test unit heats & fans work. Cx paid in full > JJ; ordrng 1 W10814133 (bezel set of 4. Check box contents!!!)

We serviced a

MAYTAG RANGE

Model MGS8800FZ1

Near Selbyville, DE 19975

Frederick R.

Job Details: 05/21/2022

CX complaint is squealing noise coming from to front burners on cooktop. Inspected/tested and verified complaint. Checked gas pressure at both burners and they were both reading 10in water column. Squealing noise happening when orfices were removed so issue is not the orfices. Ordering LF and RF orfice assemblies and returning with manifolf. Cannot reschedule because both parts are FBO. FR on return only!!; ordrng 1 W11186510 (assembly LF) and 1 W11186523 (assembly RF)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Ocean City, MD 21842

Frederick R.

Job Details: 05/21/2022

Replaced sump/motor per prior diagnosis. Tested unit and it is now working properly. Ran unit and found no leaks. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Salisbury, MD 21804

Frederick R.

Job Details: 05/21/2022

CX complaint is unit not making ice. Inspected/tested and verified complaint. Found that fill trough wasnt lined up and everytime IM called for water it was dumping it all inside the FC. It must have been going on a long time because there was massive build up of ice and frozen foor stuck together and to shelves. Cleared out all ice with steamer and dried FC liner. This is when I found the entire upper left corner of FC liner was compromised. Bubbled up and warped including the fill tube. Pics taken. Need a shop job to call WPTL on monday to report findings.; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Millsboro, DE 19966

Frederick R.

Job Details: 05/21/2022

"CX complaint is display wont work. Inspected unit but had no way of testing unit. I saw no signs of burnt wires, elements were good. control area did have a smoke smell to it. Based off that I am ordering a control board. Made manager aware that the unit needed a power cord and access to a 240 outlet in order to properly test on return. Are made repair or testing impossible. Reschedule for thur 5/26/22. 27 in stock at tribles UM; ordrng 1 W11528352 (control)"

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Georgetown, DE 19947

Frederick R.

Job Details: 05/21/2022

Replaced control per prior diagnosis. Unit is still not responding. Lid will not lock. lock was replaced 2/1/22 so it is under 1yr parts warranty through VIA. Reordering lid lock. WM is actually a RAC (Georgetown DE) unit. SC and labor already paid. Store manager Greg wants to be notified if replacing lid lock fixes unit before anything else is done. 100 in stock. Rescheduled for 6/1/22; ordrng 1 W11307244 (lid lock)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Virginia Beach, VA 23455

Jason T.

Job Details: 05/21/2022

"Cx complaint, not cooling-freezing properly, tested the sealed system and found the compressor locked up, verified vac voltages. Ordering sealed system parts to complete the repair, compressor is on a factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11574734 (Compressor kit) and 1 W11506635 (Coupler) and 1 W11109499 (Filter drier) and 1 2count (2 count)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Suffolk, VA 23434

Jason T.

Job Details: 05/21/2022

"Cx complaint, will not start a cycle, tested all circuits and verified vac voltages. Capacitor tested open, also found actuator resistance inaccurate when testing. Installed actuator and capacitor, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 W10913953 (Actuator) and 1 W11395618 (Capacitor), used 1 W10913953 (Actuator), and 1 W11395618 (Capacitor) from stock"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFH01

Near Annandale, VA 22003

Jason A.

Job Details: 05/21/2022

CX complaint FRIDGE has frost built up in FC. Applied sealant & heated gasket to improve seal. Used a bright flashlight to check for airgaps. If CX calls back order FC door LW10668769 + 1 WPW10612925 badge > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Springfield, VA 22151

Jason A.

Job Details: 05/21/2022

"CX complaint DW burning smell & detergent landed on htr element & got burnt. Replaced control. Checked loads. 13.6 OHMs HTR element has a burn mark, wash motor etc resistance. Checked wiring. & input voltageF4E3 diverter wash motor error code appeared on new control. In diagnostics display test shows dim leds. Some water stains & spots running down in between inner door & panel > JJ; ordrng 1 W10703867 (heater element) and 1 W11087376 (pump&motor) and 1 W11213719 (seal) and 1 W11157079 (console)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Williamsburg, VA 23185

Jason T.

Job Details: 05/21/2022

"Cx complaint, not heating per any cycle selected, tested all circuits, full cycling thermostat open causing no heat. Installed thermostat from truck stock, verified cycle temperature at 145 degrees...working as designed.; ordrng 1 WP8318266 (Thermostat), used 1 WP8318268 (Thermostat) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Quinton, VA 23141

Jason T.

Job Details: 05/21/2022

"Cx complaint, no ice production, ran factory diagnostic test, verified icemaker stuck in harvest mode. Replaced icemaker from truck stock, verified fill-harvest, tested all unit functions for proper operation...working as designed.; ordrng 1 W10873791 (Icemaker), used 1 W10873791 (Icemaker) from stock"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Providence Forge, VA 23140

Jason T.

Job Details: 05/21/2022

"Cx complaint, UI-PANEL display goes off intermittently, verified vac voltages, display failure. Installed pre-i'd part, found after reset F1-E4 acu control relay failure...advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11192682 (UI-PANEL) and 1 W11192682 (Control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EFS03

Near Grasonville, MD 21638

Emmanuel R.

Job Details: 05/20/2022

"Cs aig fridge white seal part under fridge out, The crisper seal in the freezer was coming out ,not properly attached . Pulled door out and attached seal to the evap cover properly. Unit is now working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ06

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/20/2022

frudge no cool clicking noise while pluuged into power customer removed fridge reconnected power clicking from start device went to install new start device numbers not matching start device in tribles or service matters ordering new start device and cap and will return with control; ordrng 1 WPW10350564 (cap) and 1 WPW10197428 (start relay)

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Baltimore, MD 21224

Alexander D.

Job Details: 05/20/2022

"installed door gasket, tested unit. unit is now working properly"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HB6

Near Annandale, VA 22003

Jason A.

Job Details: 05/20/2022

CX complaint MW OTR no power display. Found fuse is open. Replaced fuse & set clock. Test MW heats & vent & lights work > JJ

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Washington, DC 20002

Ricardo S.

Job Details: 05/20/2022

"Cx complains that the unit stops in middle of the cycle, inspected unit and found an error code f2e1 stuck keypad .. all connections cks ok, board receives 120vac, order console ans control; ordrng 1 W11112656 (console) and 1 w11400681 (cntrl elec)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20002

Ricardo S.

Job Details: 05/20/2022

"Cx complains that the unit not filling with water, inspected unit, found a broken wires on inlet valve, order main harness; ordrng 1 W11132207 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT134TFDM00

Near Woodbridge, VA 22193

Robert W.

Job Details: 05/20/2022

"Cx Complaint is the unit isnt cooling Inspected unit and found the unit not cooling kinda cold in FC. Pulled evap and found no frost pattern on evap, Pulled unti out and compressor is running and is hot amp tested and compressor is pulling .24amps signs of low charge. ordering compressor, Dryer coupler; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Dryer) and 1 W10913906 (Coupler) and 1 TwoCount (Two Count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Middle River, MD 21220

Alexander D.

Job Details: 05/20/2022

"cx complaint unit not making ice. went over oow pricing and cx declined service, doesnt want to pay that much just for ice that they dont use that much. no service provided, no money collected"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS0

Near Moseley, VA 23120

John P.

Job Details: 05/20/2022

CX complaint unit not maintaining temperature during baking and is either hot or cold performed oven calibration at 400� unit average out at 403.5 no stored errors.441 pre heat end3824233804273824272421/6=403.5

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Leesburg, VA 20176

Ricky E.

Job Details: 05/20/2022

"customer stated that the unit lost power during a broil cycle.. fnd that the units thermal fuse blown.. the unit may have blower issues.. the unit had been repaired and failed the 1st time it was used.. will order an extra thermal fuse. the fuse will need to be changed 1st, and then the unit will need to be diagnosed... need parts...; ordrng 2 w11610133 (thermal fuse)s and 2 W11245567 (blower)s and 1 W10801665 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Leesburg, VA 20176

Ricky E.

Job Details: 05/20/2022

"customer stated that the unit was making a noise during convection cooking... fnd wire harness caugt in the rear fan assy... no damage to the harness... secured harness away from the fan motor, unit cks ok.."

We serviced a

WHIRLPOOL FREEZER

Model WRV976FDEM00

Near Sterling, VA 20165

Ricky E.

Job Details: 05/20/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ashburn, VA 20147

Ricky E.

Job Details: 05/20/2022

"customer stated that the unit wasnt cooling... verified issue and fnd unit isnt defrosting.. ran diag and fnd defrost sensor is good, but he units element wouldnt operate.. the unit will need the controls, sensor and harness. to correct the issue... also the unit will need to be defrosted prior to the next service, the customer is aware of this...; ordrng 1 w11558182 (control) and 1 w11518204 (ui assy)"

We serviced a

WHIRLPOOL WASHER

Model WFW95HEDW0

Near Ashburn, VA 20147

Ricky E.

Job Details: 05/20/2022

"3-1 ck fnd unit is giving an error for a pressure sensor error. ckd connections, electrical and hoses fnd no glaring issues.. ran a spin with extra rince to see the water level and to verify proper pump operation.. also fnd when turned on, the ui shows odd times on cycles, and showed 145 mins on spin.. was able to bypass the issue and run the unit... unit will need the controls and the pressure switch.. will also order the hose aswell..; ordrng 1 W10814583 (panel-cntl) and 1 W11032117 (cntrl-elec) and 1 W11044559 (hose)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Leesburg, VA 20175

Ricky E.

Job Details: 05/20/2022

"after repair the customer tried to use the unit, but the display would not wake up. at service the favorites button woke the unit up, but no other switches would function. even after power is removed and restored the units ui wont function.. the unit will need the ui assy...; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Leesburg, VA 20175

Ricky E.

Job Details: 05/20/2022

customer stated that the unit is making a loud noise. verified issue and fnd the units condenser fan is at fault. the motor has faulty bearings and fan bloade.. need parts...; ordrng 1 WPW10359880 (motor-evap) and 1 WP2188874 (condenser fan motor) and 1 WPW10139483 (blade-fan)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302EPA00

Near McLean, VA 22101

Christian C.

Job Details: 05/20/2022

Cx complaint mullion is not closing properly. Found mullion going past the guide and not closing. Adjusted height of mullion.

We serviced a

WHIRLPOOL OVEN

Model CWE5800ACS14

Near Herndon, VA 20171

Richard B.

Job Details: 05/20/2022

"CX complant. Upper door just falls. Inspected unit and found door hinges are sprung. Will need two hinges, CX paid in full. No internet service to check part availability , Further work needed. RB; ordrng 2 74001856 (hinge 68.10)s"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS00

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 05/20/2022

Cx complained the unit leaked. Installed new pump and tested and it no longer leaks. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204ESS4

Near Marshall, VA 20115

Robert W.

Job Details: 05/20/2022

CX Complaint is the dishes are wet. Inspected unit and found error F7E1 heater propblem also found issuse with dispenser not dispensing the detergent. Ran cycle and unit ran control sending power to element and its heating. Ordering Dispenser and OWI; ordrng 1 W11084121 (Owi) and 1 W10861000 (Dispenser)

We serviced a

WHIRLPOOL RANGE

Model WEG515S0FS2

Near Potomac, MD 20854

Roberto I.

Job Details: 05/20/2022

"Replaced part, set the clock and tested all the keys. Ran a bake cycle, the unit worked as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Ijamsville, MD 21754

Brian R.

Job Details: 05/20/2022

replaced UI and reset unit. also went over unit being over packed and back wall was blocked off as well as sensers were blocked in both sides. advisedd cx to give unit the next 24 hours and see how it does. job complete.

We serviced a

KITCHENAID RANGE

Model KSGB900ESS4

Near Baltimore, MD 21218

Keith H.

Job Details: 05/20/2022

repalced console and bezels and tightned valve all ops working

We serviced a

JENN-AIR OVEN

Model JGS8860BDP

Near Falls Church, VA 22041

Jason A.

Job Details: 05/20/2022

CX complaint RANGE LEFT cooktop burners not lighting. Console selections do not all work & oven doesnt heat. Replaced console. Test BAKE BROIL LIGHTS - Oven functions all work. Drilled out screws Screw tips out but body is stuck in orifice holders. Orifice holders will need to be replaced. Dual burner base 74011652 NLA. Any further attempts to drill out burner base will likely make the cooktop un-operable. Refunds for parts not used to credit card. 1screw WP8273062 has a hole in bag. See SDpics > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Baltimore, MD 21215

Keith H.

Job Details: 05/20/2022

i had to break washplate in order to complete gearcase repair so we have to replace washplate again; ordrng 1 W10752283 (washplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305ESS00

Near Charlottesville, VA 22903

Jerod R.

Job Details: 05/20/2022

"tested unit unit has weak compressor and low charge due to leak in evap coil , ordered neededparts to fix , unit is cover by 2nd- 5th year warranty; ordrng 1 W11256565 (evaporator) and 1 W10507884 (compressor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM02

Near Gainesville, VA 20155

Ezra M.

Job Details: 05/20/2022

"no ice. found ice blocking ejection fingers from finishing cycle. cleaned out ice, ice maker cycled properly."

We serviced a

KITCHENAID COOKTOP

Model KICU569XSS00

Near Vienna, VA 22180

Carl R.

Job Details: 05/20/2022

buzzing noise that's made when the induction top is in use. Cx is using a a pot that might not be compatible with the cook top design. Informed cx to look up compatible cookware for cook too. 7733700583.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Kenly, NC 27542

Ronnie B.

Job Details: 05/20/2022

"cx complaint of unit not cooliong 6 months after previous repair. checked unit and found leak at evap and thermistor heavily corroded. unit need evap and thermistor quoted cx 120 service call, 350 labor, 15 shipping, 11.48 in tax, 101.27 evap, 43.66 thermistor, 19.10 dryer, 660.51 in total. cx paid 310.57 today and owes 350 for labor upon return.; ordrng 1 W11507067 (evap) and 1 WPW10143759 (dryer)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Salunga-Landisville, PA 17538

Justin L.

Job Details: 05/20/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW2000HW0

Near Nottingham, MD 21236

Alexander D.

Job Details: 05/20/2022

"unit is from RAC and was having issues before unit was paid off, cx said RAC will be paying for service. cx contacted RAC supervisor and he said he can pay for service with c/c over phone and is only fixing functional issues. cx complaint, lid doesnt open as far as it used to but still works, top panel cracked, supply hose doesnt stay connected to sink and power cord missing ground prong. RAC said theyre not fixing lid or cracked panels. RAC sent cx new fill/drain hose that hooks up to sink faucet but cx couldnt get drain hose on. found had to heat up hose and stretch it onto drain fitting. installed new fill/drain hose and tested, no leaks. unit just needs power cord now. ordering power cord, quoted 321.91, paid in full by RAC with c/c. call cx to schedule return visit once we have eta; ordrng 1 W10882052 (power cord)"

We serviced a

KITCHENAID OVEN

Model KSGB900ESS0

Near Palmyra, PA 17078

Justin L.

Job Details: 05/20/2022

"cx complaint unit not working showing F8E0. Was able to access unit and found F8E0 displayed. Entered diagnostic and Found codes F8E0 and F2E1 multiple times. Found touch panel not always responsive. Reset the power and same issues. WIll need console, bezels, coling fan, and control for repair. Once approved and in office will need to conatct cx to set retrun; ordrng 1 W10913685 (console) and 5 W10814133 (bezel)s and 1 W11100100 (control)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Manheim, PA 17545

Justin L.

Job Details: 05/20/2022

"cx complaint of clothes being wet at end of cycle.was able to access unit and found codes F7E7 and F7E6. Ran diagnostic cycle and unit to fill, drain, agitate, lock and spin. Checked connections at board and ohmed motor windings at pin 2-4 read 7.4 Ohms and pin 2-3 read 7.3 Ohms. Verified that the unit spun in the right direction and recalibrated. Unit now operates as intended no further work needed."

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Alexandria, VA 22302

Jason A.

Job Details: 05/20/2022

CX complaint DRYER drum doesnt spin. Replaced motor & blower. Test Dryer works properly & good airflow & heat. Test washer > JJ

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 05/20/2022

Cx complaint unit is not working properly inspected unit found leaking at the filter drier top section took quick pic also compressor keeps turning off due to the inverter connection being cracked ordering the inverter and the dye drier removed and replaced the led module tested now light function properly also reattached the water line to valve water now functions properly. Unit is still having cooling issue ordering the dye drier and inverter to fix issue.; ordrng 1 W11087200 (invrtr-box) and 2 WPW10143759 (dryer)s

We serviced a

MAYTAG WASHER

Model MVWB725BW0

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 05/20/2022

Arrived at cx home cx states she talked to husband and has decided to cancel she thought her extended warranty was still valid and it has long expired moved on. ; ordrng 1 W10381078 (outer tub) and 1 WPW10419333 (stator)

We serviced a

JENN-AIR COOKTOP

Model JGD8130ADS21

Near Richmond, VA 23238

Kyle A.

Job Details: 05/20/2022

Cx complaint of left burners not lighting. Did confirm module has bad ignitors. Replaced module with on cx has and unit is now as designed.; ordrng 2 74004053 (Igniter)s

We serviced a

AMANA DRYER

Model NED5800HW0

Near Parkville, MD 21234

Alexander D.

Job Details: 05/20/2022

"upon arrival found wrong seal ordered. need door glass seal but the one ordered is foam seal between front panel and bulkhead. replaced console. tested unit several times and it powered on correctly and continued to run everytime. ordering correct door seal to complete repair. call cx to schedule return visit once we have eta on part.; ordrng 1 W11310035 (seal, glass)"

We serviced a

WHIRLPOOL RANGE

Model JGS9900CDB00

Near Parkville, MD 21234

Alexander D.

Job Details: 05/20/2022

replaced bake ignitor. tested unit. unit preheated to 350 within 10min. unit is now working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Daniel J.

Job Details: 05/20/2022

unit was moved from house back to rent a center run rest of route made it to store at 645 pm store closes at would need 40 mins to replace parts and connect to water to verify unit is working before sending back out to home office closed informed manager that i would have office contact them to set up the next appointment store next available day wensday store opens at 9am; schdld next appmnt for 5/25 WED !

We serviced a

WHIRLPOOL MICROWAVE

Model WML55011HB3

Near Richmond, VA 23233

Kyle A.

Job Details: 05/20/2022

Cx complaint of mag fan not running. Did confirm mag cooling fan has bad bearing causing it to seize. Will need to return with fan; ordrng 1 W11213353 (Cooling fan)

We serviced a

WHIRLPOOL WASHER

Model WFW560CHW2

Near Washington, DC 20002

Ricardo S.

Job Details: 05/20/2022

"I try to call the number on the ticket but no one answers the phone, then I call the office 3 times and the same thing no one answers the phone, the washing machine is working fine, the maintenance man doesn't know what is wrong with the washing machine.."

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Arlington, VA 22207

David J.

Job Details: 05/20/2022

Cx complaint unit leaking from up top of back wall down. Inspected unit and found that water was leaking. Tried to find where water was coming from and was having a difficult time. Found that doors don't seem to be sealing properly feel very weak. Cx has been no help he's been in a meeting since I got here. May need to send a more experienced tech. LB was here before and cx said he had fixed the same issue. Maybe send him. ; O-emld tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Farmville, NC 27828

Ronnie B.

Job Details: 05/20/2022

"cx complaint of unit not filling enough. checked unit and no codes found. verified pressure hose is good. operated bolth valves manually and are good. caibrated, tested, unit is working as designed. advised cx if she wishes to have more water enter unit to use deep fill and another setting other than normal/regular as will auto sense anyway on that setting. advised cx she could be liable for fees if she calls us back and no issues are found."

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