Service History 1151 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Virginia Beach, VA 23453

Carl A.

Job Details: 06/03/2022

"replaced all parts tested unit works as designed; ordrng 3 WPW10314173 (support)s, used 3 WPW10314173 (Roller) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Maurertown, VA 22644

Ezra M.

Job Details: 06/03/2022

"installed control and lower wire harness, calibrated unit and ran full diag cycle. completed normally with no errors."

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH01

Near Middle River, MD 21220

Eric W.

Job Details: 06/03/2022

cx complant unit not cooling inspected unit found large ball of ice on evap needs ss work; ordrng 1 W10836706 (evap) and 1 W11092625 (compressor) and 1 W10919804 (air duct)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Frederick, MD 21703

Brian R.

Job Details: 06/03/2022

replaced parts ordered but cant install interlock kit as terms were larger then plugs on unit. has right part number on box and matches what service pointer says butwhen opening box the kit box is a different number. pictured vents and kit to file. cx to keep using unit and see how it does but units venting checks and working as it should. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Essex, MD 21221

Eric W.

Job Details: 06/03/2022

installed enw door handel

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Silver Spring, MD 20905

Alexander D.

Job Details: 06/03/2022

"cx complaint load n go not dispensing, has been at same level for 3 months. ran diagnostics, no errors. ran detergent pump in component activation and it did pump out detergent. replaced control. ran calibration and autotest. advised cx to monitor and call back if issue persists. if cx calls back send tech with fascia(W11478525)"

We serviced a

KITCHENAID RANGE

Model KDRS505XSS04

Near Suffolk, VA 23437

Zachery R.

Job Details: 06/03/2022

"replaced lf and rf orifice. tested, lf has very low flame, tried adjusting flame, no luck, ordering lf orifice to complete repair. cx paid labor.; ordrng 1 WPW10273135 (holder-orf)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Hanover, PA 17331

Marc M.

Job Details: 06/03/2022

"cx complaint unit not draining water out at conclusion of the cycle. inspected unit and found that when a cycle is actively cancelled the unit will drain any remaining water out, however at the conclusion of a standard cycle the unit will remain with standing water inside the tub. found f9e1 and fae2 errors. unit will need parts.; ordrng 1 W11462459 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFFCC72EHL02

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 06/03/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control and the evaporator cover with thermistors tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Midlothian, VA 23114

Joseph D.

Job Details: 06/03/2022

reported issue to techline. techline refered 'cx to customer service for usage issues'. 7733814258washer snagging clothing. cx using proper loading and cycles. techline asked that customer call customer service with for problems.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO48FMX00

Near Clifton, VA 20124

Richard B.

Job Details: 06/03/2022

"CX refused service with possibal charges for todays service with age of fridge,Decided to look at new options. Fridge is almost 20 years old. Did not collect RB"

We serviced a

WHIRLPOOL OVEN

Model WFE715H0ES0

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/03/2022

"installed bake element per previous, tested all ops ok"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Manassas, VA 20110

Richard B.

Job Details: 06/03/2022

"CX complant Microwave not working. Inspeted unit and microwave buzzes when running. Found diode buzzing. Installed new diode although diode looked fine and was not cracked or blown out. Microwave working as designed, Heated wet paoer towel several times. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Felton, PA 17322

Drew B.

Job Details: 06/03/2022

replaced both parts tested and now checks good

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Manassas, VA 20112

Demonte S.

Job Details: 06/03/2022

Installed the User Interface. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/03/2022

went to replace slider found maganetr not attached to gear replaced slider clutch stator rotor and control calibrated unit and ran diag completed with no errors confirmed spinning and washing

We serviced a

WHIRLPOOL COOKTOP

Model WCG77US0HS00

Near West Springfield, VA 22152

Jason A.

Job Details: 06/03/2022

CX complaint COOKTOP gas leak. Found leak at regulator. Replaced regulator. Installers used pipe dope on compression flare fitting. Cleaned off excess before regulator. Test all burners are on & checked everywhere for leaks = NO GAS LEAKS > JJ

We serviced a

JENN-AIR REFRIGERATOR

Model JS48NXFXDE01

Near Ellicott City, MD 21043

Robert L.

Job Details: 06/03/2022

"cx complaint not making ice , L to V valve just buzzes,unable to move unit, also complaitn every 8 minutes buzz sound, confirmed noise need tio call tech line please send shop job monday 6/6; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Waterford, VA 20197

Ricky E.

Job Details: 06/03/2022

"installed fzr gasket and cleared moisture from the switch, the fzr is now goor.. i heated all the gasket so they would be soft and not tear in the future, but the right side ff gasket is torn at the top... need parts...; ordrng 1 W10830055 (gasket-fip)"

We serviced a

WHIRLPOOL RANGE

Model GS563LXSB1

Near Lancaster, PA 17603

Justin L.

Job Details: 06/03/2022

cx complaint showing f2 error code. was able to access unit and found f2e0 upon investigating found infestation. cx will need to have area treated before continuing. please pre-id control and spark module and make mandatory for return; ordrng 1 WPW10116542 (control) and 1 WPW10331686 (spark module)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Alexandria, VA 22315

Lloyd B.

Job Details: 06/03/2022

Cx complained the unit did not start. Inspected the unit and found the start button did not work. Installed new user interface and tested and it now operates as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Red Lion, PA 17356

Drew B.

Job Details: 06/03/2022

cx complaint that unit is frosting the bottom of the freezer left side .. foudn the door to be bowed and not sealing flush aginst the cabinet casuing air gap will need the door for bowed.; ordrng 1 W11435329 (freezer door)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Manakin-Sabot, VA 23103

Thomas B.

Job Details: 06/03/2022

Cx complaint unit is not working properly inspected unit removed and replaced the supplied parts tested unit now functions normally

We serviced a

MAYTAG REFRIGERATOR

Model MSS25N4MKZ04

Near Windsor, PA 17366

Drew B.

Job Details: 06/03/2022

replaced all parts defrosted unit and verfied operations and checks good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Boykins, VA 23827

Zachery R.

Job Details: 06/03/2022

"cx comlaint unit not cooling, checked temps, fc at 18 degrees, rc at 65. frost build up on evap, cleared frost build with steamer. fc fan is unresponsive, heater reading open, also thermistor out of range. replaced thermistor and evap fan motor, advised cx do not load unit with a lot of product due to unit not working efficiently. ordering control and heater to complete repair.; ordrng 1 W11546610 (heater) and 1 W11546690 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED5100HW1

Near Yorktown, VA 23692

Lucas R.

Job Details: 06/02/2022

"cx complaint no operation, checked unit found u.i harness not fully seated to u.i, reseated harness, tested, unit working as designed."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS03

Near Fairfax, VA 22031

Jason A.

Job Details: 06/02/2022

CX complaint FRIGE makes ice but not dispensing. Install parts & test ice cubed / crushed & water dispenses. Ice door closes. Select max ice > JJ

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LM0

Near McLean, VA 22102

Christian C.

Job Details: 06/02/2022

Removed unit found drain hose not connected. Secured drain hose tested unit twice while still out of counter top and twice when back in. No more leaks. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/02/2022

"cx complaint the unit is leaking out of the front. checked the unit and found no signs of leaks from the vent motor, dispenser, spray arm, vzlve, sump and pump, drain pump, etc. ran unit and i could not get it to leak. checked foor gasket and it is worn out and warped on the bottom. replaced ghe gasket. advised cx to monitor the unit and to call us back if any leaks persists. cx agreed."

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GBL0

Near Chevy Chase, MD 20815

Roberto I.

Job Details: 06/02/2022

"Cx complaint the upper rack is hanging, the unit is not draining.Inspected upper rack, found left adjuster broken. Ran diag, found 6-4 and 8-2 errors. The unit didn't drain. Removed drain pump, found it vibrating without spinning. Replaced drain pump using v/s part. the unit drained ok, cleared errors. Orderring adjuster WPW10546503. Collected 253.61 with check # 1180, balance due 110; ordrng 1 W10876537 (drain pump (RI van stock)) and 1 WPW10546503 (adjuster), used 1 W10876537 (drain pump) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HC4

Near Grimesland, NC 27837

Ronnie B.

Job Details: 06/02/2022

"removed and repalced console, tested, unit is working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, MD 21702

Brian R.

Job Details: 06/02/2022

cx complaint is she doesnt think unit is drying like it did before repair. tested and checked unit. found dark spot on element and 1 of the plugs lose. replaced element and crimped plug to make tighter and checked unit again. unit heats well as well as had her check and unit checks again. she will try a few loads and see how unit does. she does use quick wash most of the time. explained that times are cut short as its a quick wash. cx will try and see how it does and will call back if needed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21703

Brian R.

Job Details: 06/02/2022

cx complaint is unit is not running or cleaning like it should and keeps flashing. found codes F7E1 single speed motor failure F10E2 vent motor electrical problem F9E1 draining issue. tested and ran unit. unit would noit fill just buzzes a bit then shuts down and beeps. unit just flashes the F7E1 code for draining. unit also has not had updated element. will order parts needed and office will schedule.; ordrng 1 W11611303 (Harness) and 1 W11416460 (Vent Fan) and 1 W11416362 (Drain Pump) and 1 W11537778 (Element)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Falls Church, VA 22042

Jason A.

Job Details: 06/02/2022

CX complaint FRIGE not cooling after last service. Check voltage at outlet. Good polarity 122VAC. Compressor started. Pulled evap cover & checked compressor resistance. Motor start clicks after unplugging & got 10A with a clamp meter. Replaced motor start device. Called TL 7733795069. 2CountSealSyst > JJ; ordrng 1 2CountSealSyst (2CountSealSyst) and 1 W11209866 (compressor kit) and 1 W10143759 (UV drier) and 1 W10913906 (coupler)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/02/2022

last vist found unit leaking from right side of the heater element gasket failed replaced ran diag no errors or leaks ran quick wash no leaks present

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Glen Allen, VA 23060

Jerod R.

Job Details: 06/02/2022

replaced ordered parts and tested unit is now fully functional

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Clayton, DE 19938

Alexander W.

Job Details: 06/02/2022

"CX stated washer basket was seperating from tub. inspected tested and verified cx complaint installed parts per previous diag and also found unit had defective actuator installed new actuator from VS and tested unit, unit is now operating as desgined job is complete.; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Norfolk, VA 23518

Carl A.

Job Details: 06/02/2022

reordering basket as inside of basket the porcen has a big gouge in it; ordrng 1 W10780045 (suspension) and 1 W10554251 (spin basket) and 2 labors

We serviced a

WHIRLPOOL FREEZER

Model WRX988SIBM01

Near New Kent, VA 23124

Gill G.

Job Details: 06/02/2022

verified cx complaint of unit having noise coming from freezer fan motor. found top third of evap not defrosted and ice reaching fan blade. called techline and spoke with Andrew 7733786100. ran a few tests and was advised that unit may have a weak fan motor. advised to replace fan motor with bimetal. ordered fan motor. collected for total.; ordrng 1 W11032800 (motor-evap)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Spotsylvania Courthouse, VA 22553

Eric F.

Job Details: 06/02/2022

"Installed brackets, cleared drain line, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Reisterstown, MD 21136

Shane M.

Job Details: 06/02/2022

"cx complaint the unit isnt dispensing ice or water. found service pointer for deli board issues. took board apart, found no signs of leakage or damage. put unit into test mode. took unit out of test mode. unit now dispenses ice & water. gave cx a quote for deli board if issue comes back W11048823 165.00"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Stafford, VA 22554

Tanner B.

Job Details: 06/02/2022

"CX Concern the unit would work for a few days then stop cooling.. intermittenly working. i found the unit running when i arrived and had some pop sicles in FC . they werent fully fozen, atleast not all of them .. the fc fan , condensor fan , compressor was running at .87amps .. cx stated when unit wasnt working he could hear a click from back of unit . at this moment the units compressor started and was running .. replaced the start relay and units FC thermistor to see if it makes a difference . the thermistor was ok . ordering compressor; ordrng 1 WPW10507886 (compressor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM504EPA

Near Towson, MD 21204

Shane M.

Job Details: 06/02/2022

unit is oow but cx stating she has extended warranty. tried to wait for proper info but taking way too long.

We serviced a

MAYTAG DRYER

Model MED7100DC1

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/02/2022

"Installed control and idler pulley, tested all unit functions for proper operation, cycle temperature tested at 145 degrees...working as designed. Charging for the labor only : 56.56 verified with dispatch. (Paid in full check # 1929)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Baltimore, MD 21207

Shane M.

Job Details: 06/02/2022

cx complaint the unit isnt getting hot in oven or cooktop isnt working. pulled unit out & found no gas to unit. cx needs a plumber.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW1

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/02/2022

"Cx complaint, will not finish a wash cycle, wet clothes at the end of the cycle, error codes : F3-E1 pressure switch failure F0-E5 off balance load detected. Verified transducer control failure during manual test, also found wash plate and drive hub stripped out from the support shaft. Repair estimate total : 672.79 cx declined the repair, charging for the service call only : 120.00 (paid in full check # 2938) advised cx repair estimate is valid for 30 days, cx agreed.; ordrng 1 W11116592 (Control) and 1 W10902814 (Wash Plate) and 1 W10528947 (Drive hub)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Woodlawn, MD 21244

Keith H.

Job Details: 06/02/2022

cx complaint is entire unit warm/near hot. inpsected unit and foudn fans running but not compressor. heard the start relay activating but compressor jus hums and shuts off will need new comrpessor by ss tech 2 count job; ordrng 1 WPW10466675 (compressor) and 1 WPW10143759 (dryer)

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Sterling, VA 20166

Ezra M.

Job Details: 06/02/2022

"errors f5e1 and f5e2 and f5e3. lid latch failed in locked position with lid open. lid not closing, latch will not unlock. unit will need lid latch and control.; ordrng 1 WPW10482836 (latch) and 1 W11502823 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arnold, MD 21012

Israel R.

Job Details: 06/02/2022

Got to the unit and the panel looked good but the custoemr pointed out a dant on the right lower conrner. IS dented. Reordering panel. Call customer when part is available.; ordrng 1 W11416792 (Panel)

We serviced a

MAYTAG DRYER

Model WED4815EW1

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/02/2022

unit not heating removed build up in vent duct found thermastat open replaced tested and now heating thermastat was replaced 8/9/21 with in a year charged diag with first call compete paid by cc

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Baltimore, MD 21210

Milton J.

Job Details: 06/02/2022

CX complaint unit leaking into basement and door falling. Installed new Pump & Motor and Friction Sleeves. Tested unit checking for leaks with none found. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW00

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 06/02/2022

"installed new drain tube , tested unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21239

Milton J.

Job Details: 06/02/2022

Complaint doors not aligned. Inspected and found the RC door was sitting a little below the FC door and the top of the RC door was a little more pushed out then the FC door. Adjusted the RC door to raise and match the FC door. That also pulled in the top of the RC door. CX was also unhappy with the way the door hinge looks and is exposed and I explained to the CX that unfortunatly that's the way this unit is designed to look and there wasn't a part or adjustment to change the look. Unit is now cosmeticly pleasing. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Bel Air, MD 21014

Neil H.

Job Details: 06/02/2022

UNIT RUNNING BUT WHEN THE UNIT IS FIRST STARTED IT BLINKS ALL LIGHTS BUT RUNS NEW CONTROL NEEDED.; ordrng 1 W11608056 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL WASHER

Model MHW3000BW0

Near McLean, VA 22101

Eric W.

Job Details: 06/02/2022

installed new bellow and tested no leaks

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS4

Near Arlington, VA 22207

Jason A.

Job Details: 06/02/2022

CX complaint DW leak. Replaced sump assym & seal. Ran test wash. NO LEAK > JJ

We serviced a

MAYTAG DRYER

Model MEDC215EW0

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/02/2022

dryer not starting cycles removd back panel thermal fuse open replaced tested starting and heating now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23228

Jerod R.

Job Details: 06/02/2022

tested unit found unit had taste coming from filter ordered filter as filter is defective; ordrng 1 EDR1RXD1 (water filter)

We serviced a

JENNAIR RANGE

Model JGRP436WP00

Near Reston, VA 20191

Richard B.

Job Details: 06/02/2022

"CX complant, Console dead Prior diagnosis found console not responding. Installed new console and tested unit after setting model number and CX preferences, leveled unit to countertop height. . Job completed, RB"

We serviced a

MAYTAG DISHWASHER

Model MDB6949SDH0

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/02/2022

"Cx complaint, water leaks from the bottom of the tub, ran factory diagnostic test, error codes : F6-E4 float switch failure F8-E2 drain pump issue. Tested all circuits, found intermittent contact within the float switch. Repair estimate total : 269.11 (paid in full check # 5594) installed float switch from truck stock, ran factory diagnostic test to calibrate and verify unit operation...working as designed.; ordrng 1 WPW10195039 (Float switch), used 1 WPW10195039 (Float switch) from stock"

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Odenton, MD 21113

Kevin P.

Job Details: 06/02/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit has on 2 occasions had frost build up on the left side of the freezer and once cx made sure the door closed properly the frosted dissipated and cleared up on its own. i explained to cx the frost is caused by the door not closing properly and showed cx how easy it is to not fully close the door, cx understands the explaination and will be more vigilant in making sure the freezer is closed properly. job complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBW01

Near Lebanon, PA 17042

Justin L.

Job Details: 06/02/2022

"cx complaint unit not making ice. was able to access unit and ran test 56 and got code E5 timed ice. checked both evapo frost patterns and found fresh food evap pan cracked in half. ohmed out all thermistors at control board p7-1 to p7-2 6.142k Ohms p5-1 to p5-2 4.8k Ohms p5-3 to p5-4 7.7kOhms p8-1 to p8-2 5,632 k p8-3 to p8-4 7.3k Ohms. Verified all fans in test 3. Ran 57 icemaker went through harvest and 46 ice maker filled. Will need drip pan and ice maker for repair. quoted cx and collected service call only as of now no further work needed"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Yorktown, VA 23692

Lucas R.

Job Details: 06/02/2022

"cx complaint unit not completing cycle, checked unit found f8e1 long fill code, hot water solenoid not fully opening, cold valve allowing water through with no power supplied, thermistor oor at .3 ohms, replaced valve, calibrated, tested, unit working as designed.; ordrng 1 W11165546 (valve), used 1 W11165546 (valve) from stock"

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZQ2

Near Harrisburg, PA

Fred G.

Job Details: 06/02/2022

cx complaint unit is leaking from under unit. inspected unit and found the water valve is leaking from its body. qouted cx for full repair of 362.02 and cx approved repair. installed water valve with preID part and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDP350PAAW4

Near Williamsport, MD 21795

Andrew S.

Job Details: 06/02/2022

Cx complaint is tha tthe hose is leaking at the sink. Upon arrival I found that the portable dishwasher coupler is leaking at the sink. I quoted the cx for the cost of replacing the hose and cx paid in full. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W10842407 (Fill/ Drain hose)

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Manheim, PA 17545

Justin L.

Job Details: 06/02/2022

cx complaint unit not starting or progressing cycles. was able to access unit and verify m&s and pop. Entered diagnostic and found f7e1. Ran diagnostic test and unit filled with good pressure and correct temps and drained but during the draining process the stand pipe backfilled and covered the flloor with water. Cx will need to have a plumber come out and correct issue before we can return with parts for repair. Ordering the parts for repair and after cx contacts us and we have them office will need to set return; ordrng 1 W11283592 (motor) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11590868 (lower harness)

We serviced a

WHIRLPOOL ICE MAKER

Model GI15NDXZS1

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/02/2022

"Cx complaint, no ice production, ran factory diagnostic test, verified vac voltages, found recirculation pump grinding during manual load test, inlet valve solenoid shorted. Repair estimate total : 499 26 cx approved the repair, charging for the service call, part-shipping-tax : 389.26 (paid in full credit card REF # 4393597890) due upon return visit : 110.00...dispatch will call to schedule a return visit.; ordrng 1 W11542867 (Recirculation Pump)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/02/2022

arrived to a home that google maps took me and found the street only had single digit house number. tried house number 9 with no luck. called office and found the cx did not answer their phone. waiting 10 mins with no response back. moved on.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Hampton, VA 23669

Lucas R.

Job Details: 06/02/2022

"cx complaint unit not agitating, checked unit found agitator not seating to washplate, worn teeth on both washplate and agitator, replaced washplate, and calibrated, ordering agitator, please ship removable agitator directly to cx.; ordrng 1 W11395428 (agitator)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Disputanta, VA 23842

Chris B.

Job Details: 06/02/2022

cx denied service stated they have ext warranty

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Carlisle, PA 17013

Fred G.

Job Details: 06/02/2022

"cx complaint unit wont spin or agitate. inspected unit and entered it into diag and found error codes f5e3, f7e1, f0e2. cleared codes and ran unit through a auto test and found when unit went into a spin cycle the basket spun very slow. and i got a f7e1 error code back. lifted unit and found 9.5 ohms and 4.8 ohms on the motor windings. also found the unit is getting 120.5vac to motor. but it wont spin the wash i found the pulley on the motor to be loose, also found belt to be worn and splutch was also worn due to the belt. ordering 1 (W11283592), 1 (W11395618), 1 (WPW10006384); ordrng 1 W11283592 (motor-drve) and 1 WPW10006384 (drive belt) and 1 W10721967 (drive pulley)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ2

Near Great Falls, VA 22066

Christian C.

Job Details: 06/02/2022

Cx complaint of a grinding noise and unit will not drain. Inspected unit found basket half full with water. Plugged in unit and just hear drain pump making a grinding noise. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCF72DKL04

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/02/2022

"customer stated that the right side door gasket ripped.. verified issue, unit cwill need the right side ff door gasket...; ordrng 1 W10830046 (gasket-fip)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Rockville, MD 20854

Julian H.

Job Details: 06/02/2022

CX complaint about unit making a lots of noises when cycle is on noticed that drum has a large gap on between top and frame when push drum down it barely bounces test mode made me found a friction noise on transmission need parts 2 COUNTS GEARCASE REPLACEMENT; ordrng 1 W11454741 (gearcase) and 1 W10780045 (suspension) and 1 2COUNTS (GEARCASE REPLACEMENT)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Silver Spring, MD 20904

Israel R.

Job Details: 06/02/2022

heating element - sp w11540964 - special project s17304. Customer stated they got the an email to replace the element. Got to the unit and the element is already leaking. Took picrture the leak was small and stained the floor but is not damaged. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Wyoming, DE 19934

Frederick R.

Job Details: 06/02/2022

CX complaint is WM leaking. Inspected unit and verified complaint. Found cold water side of valve broken off. Replaced valve assy from pre-id. After repair I retested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Rockville, MD 20852

Julian H.

Job Details: 06/02/2022

BRAND NEW HOME NOT OCCUPIED YETGOT HERE found console deformed due materials open console couldnt find anything else that is causing deformation all other components are fine defect on console brand new home; ordrng 1 W11095591 (console)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/02/2022

"Arrived on site, per cx request to cancel the service."

We serviced a

WHIRLPOOL FREEZER

Model KBFS22EWMS4

Near Falls Church, VA 22043

Jason A.

Job Details: 06/02/2022

S38253 CX complaint FRIGE water leaks from ice build up on FC floor. Cleared all ice & replaced drain tube with ptrap. Poured hot water to test good drain > JJ

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Charles Town, WV 25414

Danny R.

Job Details: 06/02/2022

found connection at touch panel loose reseated checksok

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Silver Spring, MD 20901

Roberto I.

Job Details: 06/02/2022

"CX complaint vibration during spin.Ran test mode, found no errors. Ran a test cycle and then spin on manual. The unit didn't vibrate and worked as designed. suspension tested ok. I was unable to replicate any issue"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/02/2022

"Installed new control and ui .. recalibrated unit and found unit not wanting to spin.. ran diag and unit worked but same issue at spin.. fascia just beeping when trying to start / not locking .. unit needsd new lid lock , also found faulty gearcase .. unit needs gearcase, lid lock and clutches; ordrng 1 W11393685 (gearcase) and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W10810403 (lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/02/2022

"7733791425 - techline 7733646563 wpl trade .. unrepaiable unit. installed new rc bottom hine and found lower frame tweaked where door will not sit properly, causing heavy condensation in rc.."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Fairfax, VA 22031

Jason A.

Job Details: 06/02/2022

CX complaint DW has water remaining at end of cycle. CX is using heated dry + hi temp wash. No rinse aid. Checked hi loop. CX will use rinse aid & affresh as needed > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Leesburg, VA 20176

Ricky E.

Job Details: 06/02/2022

"customer stated that the rightside ff door wasnt sealing and was torn... verified issue and replaced the gasket, heated the gasket so it would seal to the cab and heated the other gaskets because they began to hardend.. unit cks ok.."

We serviced a

WHIRLPOOL DRYER

Model WED8620HW2

Near Fairfax Station, VA 22039

Demonte S.

Job Details: 06/02/2022

Inspected the unit. Found that the cx is saying that the Dryer has no sound. Checked the voltage to the unit. L1 to N = 121.5 Volts. L2 to N = 121.7 Volts. L1 to L2 = 244.3 Volts. Checked the Console. Console is fully connected to the Control / Console. Installed new Console. Tested the unit. Console now has sound. Unit is working as Designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Ocean City, MD 21842

Michael E.

Job Details: 06/02/2022

"CX complaint: no cool. Tested and verified comp;laint. No frost pattern on evap. Amp draw was at 0.4, 0.4. Ordering evap, coupler, and dye drier per TF. 60 month warranty on SS repairs. Cannot reschedule due to SS tech needed and 2 count.; ordrng 1 W10143759 (drier (service)) and 1 W10836706 (evaporator) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Chester, VA 23836

Chris B.

Job Details: 06/02/2022

replaced wave giudes tested unit working as desighned

We serviced a

ADMIRAL RANGE

Model 12345

Near Annapolis, MD 21401

Shane B.

Job Details: 06/02/2022

installed part.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Edgewater, MD 21037

Shane B.

Job Details: 06/02/2022

"complaint is unit not washing, only fill and drain. found F4E3 F7E1 ran cycle. unit filled did not wash. control sendign 115vac. harness is good. replaced sump tested unit. working as designed."

We serviced a

ROPER DRYER

Model RED4640YQ0

Near Elizabeth City, NC 27909

Branden R.

Job Details: 06/02/2022

"cx complaint unit not heating checked unit found no heat , uninstalled and disassembled found all safety checked good , heating element also checked good , found element is not getting proper 120 vac from motor side . unit will need new motor for repair also ordering timer just in case will return whats not needed . tryed to reach out to parts warehouse to reschedule , phone doesnt have any service at cx house advised cx that office will be reaching out once my notes go threw .; ordrng 1 279827 (motor) and 1 W11043389 (timer)"

We serviced a

WHIRLPOOL WASHER

Model WTW5600XW3

Near Bethesda, MD 20814

Roberto I.

Job Details: 06/02/2022

"Cx complaint washer not starting.Unable to ran test mode since the know on the console didn't respond. Resetted power but didn't work anyway. Removed console, led light on control ON (good) Inspected console harness and connection. Resetted power once again and the console responded to disgnostic. Found F2E1, F5E1 and F9E1 errors. The unit seems to be working now, the lid locks and the cycle starts normally. Advised cx that is the problem comes back, the washer needs a new console but the part is NLA. Colected 120"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/02/2022

"CX concerns are that during opperation the unit powered off completly. The issue happened 1 time 2-3 weeks ago. When I arrived at the home , I found that the tuni is currantly opperating as designed. I was able to inspect the UI harness connection as well as the control board on the side and the juntion box. I found all connection to be secure. I then preheated the oven to 350 and opperated the Microwave. I found the utni to be opperating as designed. i informed CX that if issues happen again , she is ton turn the breaker off and call back for service."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/02/2022

"Cx complained the uint did not cool on the rc side. Inspected the unit and found that there was heavy frost on the rc evap and cover. Removed ice and put thermistor in a cup of ice water and the resistance at the control p8 1-2 is 1.412 which is way out of range. Spoke with tech support and they suggest changing the user interface (per pointer) cover, thermistor and insualtion. Mentioned to cx. SR7733792607; ordrng 1 W10316760 (thermistor 56.15) and 1 W11340158 (user interface)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Waldorf, MD 20601

Robert A.

Job Details: 06/02/2022

Cx complaint that the unit is not filling with water. I inspected the unit and confirmed the complaint. I found the water to the unit is turned on but the float switch cap was stuck in the elevated position. I correct the float switch cap's position and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL RANGE

Model KCGS556ESS

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/02/2022

"tphlips@phillipssales.com it apears the wrong part was ordered, must order W11246765. cx would like soonest appointment available due to extended wait and mistake please.; ordrng 1 W11246765 (igntr-surf)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Chesterfield, VA 23832

Chris B.

Job Details: 06/02/2022

replaced heater elm tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model KRFC300EBS05

Near Rockville, MD 20852

Roberto I.

Job Details: 06/02/2022

"Cx complaint frost in the freezer.Inspected freezer, found door gasket not sealing on the right top corner, right track covered by frost and hard to slide. Removed all frost and lubricated track using grease from v/s. Formed gasket with heat. Door tested ok and geasked sealed fine all around.; ordrng 1 wp542638 (grease (RI van stock)), used 1 wp542638 (grease) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Takoma Park, MD 20912

Israel R.

Job Details: 06/02/2022

Installed new door seal. Unit back to normal operations.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Chesapeake, VA 23320

Austin D.

Job Details: 06/02/2022

"cx complaint the unit is not making ice. checked the unit and found that the ice maker had an error cde e2. therefore, the unit needs a new ice maker. went ahead and repalced the ice maker and testdd the unit. unit is running as designed. passed test 57, 45, and 36."

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