We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ1
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/17/2022
"Cx complaint is door not closing on the left side. Repalced the inner door, left and right hinge, and the both receivers. Unit still not closing on the left side. Called WPTL and scott had me switch the left and right hinges since only the right one is spring loaded. Switched hinges and issue is exactly the same. Called WPTL again and sent pictures to JR. Unit was deemed non repairable and put up for review. Closing the ticket at this time. Job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/17/2022
"1-W11536253 fc evap , 1-W10507884 compressor and 1-W10882923 IM IF CX CALL BACK . Cc unit not making ice , found the FC 11-18 degrees F.. the units compressor running hot at .9 amps .. the fc evap lines are iced up w/ weak frost pattern .. needs possible compressor or evap.. tap system and fill with Nitrogen to find possible leak.. qouted cx, paid svc call only .. pic of P/N and Qoute in SDquick pics"
We serviced a
WHIRLPOOL DISHWASHER
Model IUD9750WS4
Near Severna Park, MD 21146
Israel R.
Job Details: 06/17/2022
Went to replace the part and the unit will need more parts. COntrol and Harness. Thermal event and fuse. I found the board is shorting and melting harness. quoted for harness and she said is too much she is not going to fix it and she would like a refund for the parts and labor she already paid. The unti needs new control and harness. Refund 155.90 for parts labor shipiong and tax.; ordrng 1 WPW10285180 (cntrl-elec 152.29) and 1 WPW10413098 (harns-wire 160.71)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HW08
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/17/2022
"W11552018 control (called office / parts and had it added to ticket ) Cc units hood lamp not coming on, bulb burnt out from control constantly sending 120vac .. unit needs control and bulb to repair unit .; ordrng 1 8206232A (bulb)"
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Stevens, PA 17578
Justin L.
Job Details: 06/17/2022
cx complaint light function not working. with the assistance of BM was able to access unit and found that the bulb failed. replaced with preid and tested unit now operates as designed no further work needed
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/17/2022
"CC squeeking during operation. Found bad idler, replaced idler and tested unit. unit is working as designed . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Baltimore, MD 21209
Keith H.
Job Details: 06/17/2022
cx complaint is loud noise in unit inspected unit and found the rc evap heavily overfrosted will need to be defrosted 2 counted and order damper and come back with harness; ordrng 1 WPW10248595 (control)
We serviced a
KITCHENAID RANGE
Model KSGB900ESS5
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 06/17/2022
"CC units LF burner not working properly.. cx states he uses match to ignite, will not ignite itself.. When it is lit w/ match the flame is really high on high and on simmer it will go out.. The lf burner seems to have not been converted correctly .. 035am and 118 0r 18am ( was hard to read) the other burners and broil work fine.. the bake ignites but flame is uneven .. Unit needs Lp conversion kit to correct issue for the LF burner and bake burner.. ( double check the regulator cap for proper direction if needed , all the others are working w/ good flame so doubtful. ) ordering lp conversion kit . Bake needs 56 and the LF needs 108am orfices; ordrng 1 W11436985 (lp conversion cooktop) and 1 W11087486 (lp conversion)"
We serviced a
WHIRLPOOL DRYER
Model WED7990FW0
Near Washington, DC 20003
Samuel R.
Job Details: 06/17/2022
cx complaint long heat times.inspected unti and got error code f3e7 and f6e1.unit is heating properly just not moisture in unit.unit will need a new control and moisture sensor.will bring harness incase needed WP3387223 27 tribles W11038309 special order; ordrng 2 WP3387223 (sensor)s and 1 W11038309 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Woodbridge, VA 22193
Carl R.
Job Details: 06/17/2022
"Not Cooling - Freezer Section - Refrigerator. Turned off power. Removed door, and Removed rear panel and ice tray. Removed ice and evap wire harness. Installed new wire harness and rear panel and ice tray. Turned unit back on. Unit is working properly"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/17/2022
customer have electrical work done unit nowing working noise from drain pump video sounded like glass tested wife said not always happening removed water from filter cap and drain pump replaced drain pump and ran diag noises are normal mo glass sound
We serviced a
JENNAIR BEVERAGE CENTER
Model JS48PPDUDE01
Near Woodbridge, VA 22192
Carl R.
Job Details: 06/17/2022
AIG WATER DISP BROKEN/FREEZER LEDS OUT/FRUITS AND VEGGIES ARE GOING BAD TOO QUICKLY AS WELL. Special Project s84638. Found 1 light out in refrigerator and 1 light out in freezer. Cx need to adjust temp in freezer and frige.. cx also need a cap for the water filter.; ordrng 12 W11484836 (Led lights)s and 1 W11238395 (Filter cap)
We serviced a
WHIRLPOOL WASHER
Model LTE5243DQ3
Near Washington, DC 20003
Samuel R.
Job Details: 06/17/2022
correct part needeed WP3355806 100 tribles; ordrng 1 WP3355806 (lid latch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Woodbridge, VA 22192
Carl R.
Job Details: 06/17/2022
Not Cooling - SP W11174997. Inspected unit and found the door gaskets on freezer and refrigerator door is not sealing properly. Gaskets is allowing cold air and warm air to mix causing bothe sections not to cool properly frost found forming in freezer side. Treated door gaskets with heat and instructed cx not to open both doors for 30min. If cx calls back. Further diag is needed. Unit working properly. No parts needed at this time.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Pylesville, MD 21132
Sal R.
Job Details: 06/17/2022
"CX complaint was that the unti was leaking. I found that the bushings on the orig element were completly gone. Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element . Unit test good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Burke, VA 22015
Carl R.
Job Details: 06/17/2022
Cx not available. No one over the age of 18 was in the home. I spoke to cx by phone of her daughter. I was outside. Cx needs to reschedule. Cx was given the office number.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FBS00
Near Rixeyville, VA 22737
Ezra M.
Job Details: 06/17/2022
"rc not cooling properly, water in bottom of rc leaking out front. found drain hole clogged by styrofoam from damaged evap cover, defrost thermistor also failed. replaced evap cover and cleaned out drain hole. verified drain tube clear."
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Springfield, VA 22153
Carl R.
Job Details: 06/17/2022
Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed the dishwasher from underneath the kitchen counter and 2 screws. Removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Installed new heater element and plastic fasteners. Tested unit for leaks and no leaks found. Put unit back underneath counter. Unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM02
Near Columbia, MD 21045
Robert L.
Job Details: 06/17/2022
"cx complaint not cooling, found 38 FC 58 Rc, fan and compressor, running, ball of ice top right of evap, sealed system leak, ordering compressor, evap and drier , parts and labor CBE, collected $120 visa cx paid in full, 3 count sealed system; ordrng 1 W10836706 (evaporator) and 1 W11092625 (compressor) and 1 W10143759 (drier (service))"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Fairfax Station, VA 22039
Carl R.
Job Details: 06/17/2022
"New Dishwasher leaked. Installer identified that the water pump failed causing water to leak . . Unit was disassembled when I entered the home. No power or water going to unit. Removed the unit from underneath the kitchen counter and changed the water pump. No signs of leaking from dishwasher, but signs of a water leaking from cx phone in basement and underneath dishwasher. Replaced water pump. Could not test unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Marshall, VA 20115
Ezra M.
Job Details: 06/17/2022
"installed evap fan motor and fan scroll, noise normal"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fairfax Station, VA 22039
Carl R.
Job Details: 06/17/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed dishwasher from underneath the kitchen counter and Removed 2 screws. Removed 2 plastic fasteners and Removed the original heater element. Installed new heater element and 2 plastic fasteners. Checked for leaks, no leaks found. Returned unit back underneath kitchen counter. Unit working properly."
We serviced a
WHIRLPOOL OVEN
Model WOD93EC7AS05
Near Woodbridge, VA 22192
Demonte S.
Job Details: 06/17/2022
"Installed the Console, Control Board & Fuse. Powered unit On. No Display. Checked the power at the Fuse. I'm getting 7.55 Volts.I then checked the power at the Control Board. I'm getting 3.21 Volts. Checked power at the junction box. Found House Wires fried. Cx will not to get an Electrician. ( Turned breaker off to the Oven. Told cx to leave power Off.) ( Any questions please check Sd Pictures.)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS09
Near Silver Spring, MD 20910
Israel R.
Job Details: 06/17/2022
Installed new cover and base. Unit is back to normal operations
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD608ESS01
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/17/2022
"New led modules were too big and didn't fit in the holes. I had to trim all the modules une by one on the back part by using a blade. Once trimmed and installed they were perfect. All the lights turned on, unit good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Frederick, MD 21702
Ricardo S.
Job Details: 06/17/2022
"Cx cmplains about a smoke,, inspcted unit, terminal block, contrl board, heater, motor and sump cks ok, i ran diagnostic test mode and heater circuit working ok.. but the cancel button not working, replaced cntrl.. unit teted and working ok"
We serviced a
KITCHENAID REFRIGERATOR
Model KBFS22EWMS9
Near Bowie, MD 20720
Justin S.
Job Details: 06/17/2022
"the unit was off when i arrived. found the unit had no pressure in the system. cx only wanted to replace the evaporator since the compressor was working. replaced the evaporator and vacuummed the system down. filled to weight and checked for leaks. low side pressure is 5psi and high side pressure is 185psi. the unit is beginning to cool down good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Reading, PA 19608
Justin L.
Job Details: 06/17/2022
Cx complaint unit not cooling. Cx had a company out yesterday who diagnosed compressor. Was able to access unit and found unplugged. Plugged in unit and found compressor would click and buzz. Changed out start device and same issue occured unit will need a 3 call count sealed system repair after speaking to SS tech MM. Once parts are in office will need to call and set return; ordrng 1 W11574734 (compressor) and 1 W11504431 (suction line to condensor) and 1 W11504415 (coupler) and 1 W11506621 (charge to compressor) and 1 W11506635 (access valve) and 1 W11109499 (filter drier) and 1 W11504445 (3 wayto drier) and 1 W11504447 (cap tube to drier) and 1 W11578027 (evaporator) and 1 W11506620 (cap tube to evap) and 1 W11504450 (cap tube to evap)
We serviced a
WHIRLPOOL RANGE
Model KFGG504KPS1
Near Washington, DC 20002
Samuel R.
Job Details: 06/17/2022
cx complaint unit doesnt ignite all the time.inspected unt and found ignitor to come on at times.unit will need a new ignitor everything else checks out well.called pwh for part and have 1 in stock; schdld next appmnt for 6/27 MON !
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS02
Near East Petersburg, PA 17520
Justin L.
Job Details: 06/17/2022
cx complaint of knocking noise or tapping noise. Was able to access unit and verify noise. In accordance with Technical Service Pointer #: W11610345 Rev A was able to adjust filter drier then ran test 4. Verified unit not making noise unit now checks good no further work needed
We serviced a
KITCHENAID MICROWAVE
Model KMHS120ESS2
Near Washington, DC 20009
Ricardo S.
Job Details: 06/17/2022
"Replaced part. reset power, unti tested and microwave working ok"
We serviced a
WHIRLPOOL WASHER
Model MHWE251YG00
Near Lancaster, PA 17603
Drew B.
Job Details: 06/17/2022
CX was waiting for grandfather to get home to see if they wanna do repair waited in truck till grandfather arrived found no serevice being done
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX9885IEM01
Near Washington, DC 20006
Ricardo S.
Job Details: 06/17/2022
I/m leaks .. faulty single valve; ordrng 1 W10865826 (valve)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Christian C.
Job Details: 06/17/2022
Cx complaint unit freezes vegies in drawers and ice maker clumps up. Inspected unit found ice maker full and in clumps. FC was at 5 degrees and RC was at 40. Set temps to recommended. Unit ui is stuck on extend freeze. Ordering ui. Unit has additional 1 year builder warrenty.; ordrng 1 W11330486 (ui)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Lebanon, PA 17042
Bernard M.
Job Details: 06/17/2022
"Cx complaint unit leaks. Cx had unit partailly out from under counter. Pulled unit completely out and onto moving mat, found water marks on floor and on the back of unit coming from heater connection. The brass bushings were deteriorated inside. Replaced heater using pre-id parts, ran test cycle and unit heats and checks good"
We serviced a
MAYTAG DRYER
Model MGD6630HW3
Near Fairfax, VA 22031
Christian C.
Job Details: 06/17/2022
Cx complaint unit does not heat. Inspected unit found no error codes. Getting 120VAC from outlet. Outlet has correct polarity. Ignitor is not glowing. Ignitrr reading 65ohms. No voltage going to ignitor. Tco reading .1ohms. Getting no voltage from control at heater relay. Ordering control.; ordrng 1 W11512753 (acu)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Union Bridge, MD 21791
Brian R.
Job Details: 06/17/2022
lap top crashed and all notes were lost. per codes and running issues unit will need. parts. as soon as parts are in office will schedule.; ordrng 1 W11084867 (Harness) and 1 W11414073 (Vent Fan) and 1 W11414079 (UI Housing) and 1 W11537778 (Element)
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Seven Valleys, PA 17360
Drew B.
Job Details: 06/17/2022
cx complaintt hat unit had the underneath cracked on cooktop by the large right burner casue possible by the thermal crack and no signs of anything chipping or had hit the top to casue and also the gakste on the doors are flarring and need replaced ordering parts call o reschd with cx.; ordrng 1 W10877558 (cooktop) and 1 W10337392 (gaskt-door upper) and 1 WPW10269069 (gasket door lower)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Manassas, VA 20112
Demonte S.
Job Details: 06/17/2022
Inspected the unit. Found that the cx is saying that the Freezer Door has Condensation at the top of the Door in a circle. Checked the Freezer Door. Found that there is Condensation in a perfect circle. Seems like the Freezer Door has a spot missing of installation. Unit will need the Freezer Door.( Advised that the cx checks the Door once it is received for damages. Also advised that this will take 6-8 week to receive Door.); ordrng 1 W11436967 (DOR-FIP(W11377893))
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Chantilly, VA 20152
Daniel J.
Job Details: 06/17/2022
per notes installed wire harnes ran calibration cycle than diag no faults or errors occured
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Marshall, VA 20115
Ezra M.
Job Details: 06/17/2022
"not drying. found left side harness not connected to heater. reconnected, ran diag cycle, no errors, heating normally. also advised cust to refill rinseaid and run hot water before cycle."
We serviced a
MAYTAG MICROWAVE
Model MMV1175JZ0
Near Stevens, PA 17578
Bernard M.
Job Details: 06/17/2022
Cx complaint unit's lamp doesn't come on. Inspected unit and found the lamp doesn't come on after pressing buttons on keypad. Replaced lamp 8206232A using pre-id parts. Lamp now illuminates on all 3 settings. Unit checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFT2976AEM03
Near Mechanicsburg, PA 17050
Bernard M.
Job Details: 06/17/2022
"Replaced valve and dispensed water, the valve no longer leaks. Unit checks good"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Manassas, VA 20111
Demonte S.
Job Details: 06/17/2022
Installed the Gearcase & Splutch. Tested the unit. Unit is still making a grinding noise. Rediagnose the unit. Found that the Drum & Wash Plate had no splines. Gearcase is grinding on the few splines that's left. ( Advised the cx not to run the washer until parts are installed. ); ordrng 1 W10902814 (Whirlpool Washer Washplate) and 1 W10528947 (Whirlpool Washer Drive Hub) and 1 W10752719 (Whirlpool Washer Spin Basket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM01
Near Washington, DC 20006
Ricardo S.
Job Details: 06/17/2022
Unit leaks from ice maker ... order single valve; ordrng 1 W10865826 (valve)
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LW1
Near Salisbury, MD 21801
Jonathon C.
Job Details: 06/17/2022
"cx complaint, flame too large. did not install parts from prior diag as they do not effect gas flow or pressure. cx had a second gas range in the garage with the exact same issue telling me either neither of them were ever converted properly or there is a gas presure issue. ordering gas pressure tester.; ordrng 1 gaspressuretester (gas pressure tester)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Elkton, MD 21921
Alexander W.
Job Details: 06/17/2022
CX stated fridge not cold enough inspected tested and verified cx complaint found freezer is frosting up again found control and thermistor defective ordering heater just in case. cannot resched at this time due to SO parts.; ordrng 1 W11546690 (control) and 1 W11546610 (heater) and 1 WPW10384183 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model MHW3505FW1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/17/2022
CX canceled due to unit is under lowes contract and it was never dispatched over to us; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS312SNHM06
Near Silver Spring, MD 20906
Israel R.
Job Details: 06/17/2022
Customer complaint unit door is making noises when opening and closing. I tested the unit and found the door gasket is rubbing the body and making noises. I cleande steamed the gasket and applied a very small layer of grease on the body and the unit is back to normal operations.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fairfax, VA 22031
Christian C.
Job Details: 06/17/2022
Installed heating element per special project. Tested unit no errors and no leaks.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/17/2022
"Replaced part, cleared errors and ran a test cycle. The unit worked as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Nottingham, MD 21236
Milton J.
Job Details: 06/17/2022
Cx complaint unit making a clicking sound. Confirmed clicking coming from FC. Put into service mode and while manually testing functions found the noise is from the damper seized. Ordering new Damper plus returning with all Pre-IDed parts just incase. -MJrob; ordrng 1 W11087463 (Damper)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Kingsville, MD 21087
Neil H.
Job Details: 06/17/2022
replaced the heater per sp unit checked good
We serviced a
KITCHENAID DBL WALL OVEN
Model KODE500ESS02
Near Churchville, MD 21028
Neil H.
Job Details: 06/17/2022
replaced the console unit tested good cleared codes f2e2
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Street, MD 21154
Sal R.
Job Details: 06/17/2022
"CX complai t was thatb the tuni was not making ice. I found in diag mode a E2 error code. I was able to access and replace the icemaker . I then ran test 56,57, and 45. I found the unti tp be opperating as designed. UNit test good."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HW07
Near Virginia Beach, VA 23452
Carl A.
Job Details: 06/17/2022
replaced parts tested unit works as designed
We serviced a
WHIRLPOOL RANGE
Model WMH32519HZ06
Near Severna Park, MD 21146
Shawn D.
Job Details: 06/17/2022
arrived went through paper work with cx to find pop and finally found it and is 2 and half months out of warrenty. infomred cx i would hve to charge her she wants me to go any farther or to call whirlpool for an auth. cx is calling whirlpool for auth unit will need a control and bulb for retrun when cx gets auth
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Bel Air, MD 21014
Neil H.
Job Details: 06/17/2022
the new bin released cubed but jammed on crushed ordering auger and the new handle was bent already reordering; ordrng 1 W11185686 (ice-contnr) and 1 WPW10309866 (Whirlpool Refrigerator Ice Dispenser Solenoid) and 1 WP63052-2 (impeller) and 1 W11310391 ( MOTOR) and 1 W10899551 (handle)
We serviced a
MAYTAG DRYER
Model MED6630HW0
Near Glen Burnie, MD 21061
Shawn D.
Job Details: 06/17/2022
"cx complaint unit started making loud noise now stopped heating. inspected unit then checked for errors and had none. ran unit and is so lound the exhaust pipe is vibrating and kinda jumping up and down. took unit apart to find lint everywhere inside, blower wheel broken, line all in the hater and duct. ohms out heater and is open, idler spins slow and warn bad. gave cx quote for all parts and dryer clean out and agreed. cx paid in full ordering parts and charged ectra for cleaning out dryer so 2 counting job on return and cx is getting vent cleaned in the mean time; ordrng 1 W10837240 (idler 26.75) and 1 WP697772 (blower wheel 40.75) and 1 WP3387747 (element 85.68) and 1 280148 (tco 55.00) and 1 W11401018 (service kit seal 22.24) and 1 2countjob (2 count job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Manassas, VA 20110
Demonte S.
Job Details: 06/17/2022
"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling. I then checked the Freezer Evaporator Section. Frost Pattern only on the first coil. Damper Control is grinding. Unit will need the Compressor =WPW10507886 , Coupler = W11506635 , Drier = WPW10143759 , Damper = W11087463. Cx paid for the Service Call Only. If the cx calls back order these parts. Don't go without parts."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Delaplane, VA 20144
Ezra M.
Job Details: 06/17/2022
"installed new pump and motor assembly, ran full diag cycle, no errors, no leaks, unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, MD 21215
Shane M.
Job Details: 06/17/2022
cx complaint the isnt making or dispennsing water. found no water to unit. pulled unit out & found no water supply to unit. unplugged from under the sink and no valve to plugg into. cx will need a plumber.
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Fallston, MD 21047
Neil H.
Job Details: 06/17/2022
"f7e1motor getting 120v but motor only humming new motor and cap needed; ordrng 1 W11283592 (motor-drve) and 1 W11395618 (Whirlpool Washer Capacitor) and 1 W11590868 (Harness, Lower)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Clarksville, MD 21029
Justin S.
Job Details: 06/17/2022
replaced element per Technical Service Pointer #: W11540964. tested nd the unit is not leaking
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Shawn D.
Job Details: 06/17/2022
"replaced ice maker and same issue and new ice maker is at the same place as the old one so ice maker has never cycled for a second they are coming in that position. i then checked for power at ice maker and has none and bin switch ohms out. called techline spoke iwth joel he had me check power at ice maker none blakc to white. he then said we need to check and see if contro, has power at p12 on red wire so we checked and control is sending no power he said issue is in control or ui and said to order and replace both sr#7733867681 ordering control and ui for retrun; ordrng 1 WPW10739408 (control) and 1 W10846767 (ui)"
We serviced a
WHIRLPOOL FREEZER
Model WRT511SZDM02
Near Crofton, MD 21114
Alexander D.
Job Details: 06/17/2022
"cx complaint frost on everything in fz, rc warm. inspected unit and verified complaint. upon arrival, cx said it started cooling better a couple days ago but can still see line of frost on ceiling of fz by door and one of the return ducts is clogged with ice. cleared ice with steamer. advised cx this is usually caused by door being left open or warm air getting in somehow. noticed small gap in bottom corner of rc door but frost is pointing to warm air coming in thru fz door. fluffed gaskets with heat gun. releveled unit so its slightly leaning back to help close doors. advised cx to monitor and call back if issues persist"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319EBS05
Near Columbia, MD 21045
Robert L.
Job Details: 06/17/2022
"cx coplaint unit sparking and arcing , found wave cover burnt dropped down found parts of tip and MAG acring and destroying wave guide, , wave guide none repairable, called tech line refered cx back to safety"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Baltimore, MD 21210
Shane M.
Job Details: 06/17/2022
cx complaint the unit door handle fell off bottom oven door. fix this issue for cx. cx also had a broken knob. gave cx a part #.. will order him self. collected svc
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near Rehoboth Beach, DE 19971
Andrew W.
Job Details: 06/17/2022
Replaced sump per prior diagnosis. tested unit and checked for leaks and error codes. unit had no leaks and no error codes. unit is working as designed. informed cx on proper use of rinse aid as well as types and levels of detergent. job complete
We serviced a
WHIRLPOOL WASHER
Model MVWC415EW1
Near Ranson, WV 25438
Danny R.
Job Details: 06/15/2022
the rods are bent and shaking; ordrng 1 W10780044 (rods)
We serviced a
KITCHENAID DBL WALL OVEN
Model JJW9627DDB
Near Bethesda, MD 20816
Roberto I.
Job Details: 06/15/2022
"CX complaint both ovens are show on preheat. Upper door not sealiong properly.Tested both ovens, all 4 elements worked fine. Ran a 350F bake cycle on both ovens and both preheated in about 18 minutes. It seems to be ok to me considering that this model doesn't turn on the convection fan and element to help the static bake preheat. Inspected upper door, noticied of bad hinge. Found on servicematters part list than hinges receptacles must to be replaced with the hinges. Ordering 2 hinges WP74010284 and 2 receptacles WP74011337. CX paid in full. Return visit 6/23/22; ordrng 2 WP74010284 (hinge)s and 2 WP74011337 (receptacle)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ
Near Ocean View, DE 19970
Andrew W.
Job Details: 06/15/2022
Cx complaint is unit is freezing in the bottom drawers in the rc. inspected and verified complaint. cx had produce in the crisper drawers that were becoming frozen. checked the temperature inside the unit and it matches the set temp of 39 degrees. went to the control and ohmed out the thermistor for the rc and it was in the range. this is the only section of the fridge that is freezing and the freezer is not over freezing/at correct temps. adjusted temp up on unit to 41 to see if the temp is just set too low. Ordering a thermistor just in case the issue persists. Cannot reschedule due to OOS part.; ordrng 1 W11135456 (rc thermistor)
We serviced a
WHIRLPOOL DRYER
Model WED7500GC0
Near Frederick, MD 21701
Ricky E.
Job Details: 06/15/2022
"installed parts and verified operation, unit cks ok..."
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Rockville, MD 20852
Justin S.
Job Details: 06/15/2022
replaced the base and the caps and teted. the unit is now igniting good. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHV04
Near Gaithersburg, MD 20878
Julian H.
Job Details: 06/15/2022
replaced door coupler and filter housing working fine water has a sound for reduction of pressure due coupler CX states is fine working properly now
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Dumfries, VA 22172
Demonte S.
Job Details: 06/15/2022
Installed the Dispenser
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Heathsville, VA 22473
Thomas B.
Job Details: 06/15/2022
Cx complaint unit is not working properly inspected unit found Motor assy needed rubber gasket motor mount gasket is torn from motor mount. Ordering new motor assy for repair; ordrng 1 279827 (motor!dryer)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Bowie, MD 20715
Alexander D.
Job Details: 06/15/2022
"replaced icemaker, tested unit. unit is now working properly"
We serviced a
KITCHENAID FREEZER
Model KRMF706ESS00
Near Chesapeake, VA 23322
Branden R.
Job Details: 06/15/2022
"came out to replace parts on unit , disassembled and replaced all parts led board pantry ui and harness , everything checked good while installing tested unit and everything is running as designed , reinstalled unit is running as designed cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM03
Near Parkville, MD 21234
Milton J.
Job Details: 06/15/2022
CX complaint door switch in RC broke. Inspected and confirmed. Installed new Door Switch in RC as sent by Pre-ID. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL DRYER
Model GEW9200LW1
Near Potomac, MD 20854
Roberto I.
Job Details: 06/15/2022
"CX complaint dron not spinning.Started a cycle, confirmed drum not spinning and no heat. Thermal fuse ok, confirmed 120V betven door switch (blue wire) and P1-4 on control. Found broken belt switch. Ordering belt switch 279782. ordrng 1 279782 (belt switch)"
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near New Castle, DE 19720
Taylor F.
Job Details: 06/15/2022
Cx complaint is unit not powering on. tested inspected and verifed complaint. Found the fascia getting power but not responding. Replaced the fascia from pre ID and unit is now working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Harrisburg, PA 17104
Fred G.
Job Details: 06/15/2022
cx complaint unit is dispensing hot water for all settings. inspected unit and entered it into diag and found 0 error codes. ran and auto test and while unit was dispensing i felt the water hoses. i found the hoses were swapped. i was able to connected the hoses in the right spot and tested unit again. unit now checks good.
We serviced a
IKEA MICROWAVE
Model IBMS1455DS00
Near Manassas, VA 20110
Robert W.
Job Details: 06/15/2022
arr at CX and found the holder part is damaged the pins that hold switch in place are damaged and wont work properly ordering Holder. Called office to explain issue and reschedule; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near South Mills, NC
Branden R.
Job Details: 06/15/2022
"cx complaint unit not cooling , upon arival unit both sides were room temp while all fans running , notice compressor was not running while all fans were on ... uninstalled and disassembled back found compressor kicking on at 9 amps and locking up , disassembled freezer and found where it looks like it was leaking from evap , unit will need sealed system repair . ordering all parts for repair; ordrng 1 W11370574 (compressor) and 1 W11504431 (lokring) and 1 W11546692 (evap) and 1 W11504448 (lokring) and 1 W11506620 (lokring) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 sstech (ss tech)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ
Near Newport News, VA 23601
Anthony D.
Job Details: 06/15/2022
cx complaint low ice production checked unit fc temp at -3 and rc temperature at 39.4. found food blocking back vent notified cx this could slow ice production down. verified proper water flow to unit and ice maker completes harvest and fill. unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSO42FMX01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/15/2022
"upon arrival incorrect heater ordered, called office rescheduled with office stock for tomorrow, cx available after 12:00 pm, parts left onsite. verrified by sammy, advised was ok.; ordrng 1 WP2316878 (heater-pan)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Lexington Park, MD 20653
Robert A.
Job Details: 06/15/2022
"Cx complaint that the unit is making a squeaking noise. I inspected the unit and confirmed. I opened the unit and noticed the belt was worn in multiple places. The rollers and idler are fine, I cleaned and lubricated them. After cleaning the rollers and idler the noise was still present. The unit will need a new belt to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 WPW10198086"
We serviced a
WHIRLPOOL RANGE
Model KSGG700ESS2
Near Washington, DC 20007
Samuel R.
Job Details: 06/15/2022
cx complaint unit is not working.inspected unti and got no error codes.tested all burners and bake/broil function.unit is working as desgined.explained to cx on how to properly use unit.unit comes up tp proper temps aswell
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Littlestown, PA 17340
Bernard M.
Job Details: 06/15/2022
"Replaced all parts per TL, and the unit doesn't power on. The display remains blank. Contacted TL and went through necessary checks at control and UI, and Steve suggested replacing UI. Ordering assembly fascia, once part is in contact cx to reschedule; ordrng 1 W11478523 (assembly fascia)"
We serviced a
JENN-AIR DISHWASHER
Model JDTSS246GL0
Near Stafford, VA 22554
Tanner B.
Job Details: 06/15/2022
"installed new console and control , tested unit. job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS03
Near Dumfries, VA 22026
Demonte S.
Job Details: 06/15/2022
Inspected the unit. Found that the cx is saying that the Wall Oven Console isn't responding / Working. Ran Service Diagnostics on the unit. Error are F2E1 = Stuck Key. Cleared the Error Codes. Tried to run a Normal Bake Cycle. F2E1 popped back up on the User Interface. Unit will need new User Interface. ; ordrng 1 W11297728 (CONSOLE)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Brandywine, MD 20613
Shane B.
Job Details: 06/15/2022
"i was not sent with the ordered part. installed part form VS and tested unit for cx. unit is working as designed and did not leak.; ordrng 1 W11537778 (heater), used 1 W11537778 (heater) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Frederick, MD 21704
Ricky E.
Job Details: 06/15/2022
"customer stated that the units pantry ui not functioning.. fnd that the ui has been wet at some point, and will need the harness, drawer front and ui... also the units fzr led is out and causing issues in the lighting/dc circuit... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 W10695459 (module) and 1 w11462342 (led module)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/15/2022
found door gasket comimng or reinstalled gasket now no leak checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Marc M.
Job Details: 06/15/2022
installed compressor drier and evap. pulled unitinto 30 inch vacuum and held. unit held vacuum with no leakks. charged unit with 134a and tested. unit held pressure and frost paattern developed on evap. unit now checks good.
We serviced a
MAYTAG DRYER
Model MGDX655DW2
Near Wilmington, DE 19808
Taylor F.
Job Details: 06/15/2022
"Cx complaint is smell on clothes. tested inspected and verifed complaint. Found the unit wokring as designed. Verifed proper airflow, and found unit cycling on and off. Temp selcetor also appeared to be working properly. Explained to cx the discoloration of the back vent is normal. Cx is using a new detergant and that is where the smell is coming from. Unit is working as designed. Job is complete. Collected 120 service call by check"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSRS22QXAL00
Near Baltimore, MD 21224
Milton J.
Job Details: 06/15/2022
Called CX and told him the office would call to reschedule. -MJrob; saved tckt
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Pikesville, MD 21208
Keith H.
Job Details: 06/15/2022
cx complaint is unit not filling insepcted unti and found both sides of water valves malfunctioning despite water from house to unit will need new valve; ordrng 1 W11165546 (valve)
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Taneytown, MD 21787
Brian R.
Job Details: 06/15/2022
replaced all parts ordered. cx had another unit in place and said they will switch out later and try unit again to see how it runs. she said she will call back if any issues. job complete.