We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Glen Burnie, MD 21061
Eric W.
Job Details: 06/13/2022
cx he didnt call in for service the name is his brother and he lives in anouther state flordia
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
cx complaint unit is building frost on the top of the inside of the FC. also RC door light isnt coming on. inspected unit and found the wsher on the FC door hinge was missing. door was to low to seal at the top. installed preID washers and was able to line door up so the door will seal. i found the Rc door switch to be faulty. ordering 2 (W11384469). scheduled for 6/16/22; ordrng 2 W11384469 (door switch)s
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Branchville, VA 23828
Zachery R.
Job Details: 06/13/2022
"replaced heater, cx stated they had to do something in particular to install unit, advised cx if any issues contact VIA office."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Glen Burnie, MD 21061
Eric W.
Job Details: 06/13/2022
cx he didnt call in for service the name is his brother and he lives in anouther state flordia
We serviced a
WHIRLPOOL RANGE
Model WFG975H0HZ2
Near Gaithersburg, MD 20878
Ricardo S.
Job Details: 06/13/2022
"the client complains about a smell when the oven is on, inspected unit, the flame in the bake burner is good, door gasket cks fine, no gas leak, the smell is normal because the unit is new .. stove works fine"
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW3
Near Shepherdstown, WV 25443
Danny R.
Job Details: 06/13/2022
touch pad isnt work on and off at times cx will think it over
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near ,
Andrew W.
Job Details: 06/13/2022
Cx complaint is unit making rattling sound. inspected and verified complaint. removed back panel from unit and found dryer pressed against copper line feeding into the cabinet. gently separated lines so they were not touching. cx stated sound was still present. identified the compressor as the source of the noise. noise was normal and referred cx to use and care guide referencing normal sounds with coolant in lines expanding and compressor coming on and off. unit is working as designed. job complete.
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/13/2022
"sr 7733867681 cx complaint unit never made ice after new ice maker was installed called techline to confir and document, found voltage is good to ice maker and valve cycles when jumping l-v but ice maker wont advance when jumping t-h. techline agrees issue is in ice maker and recommends replacing the ice maker again. re-ordering ice maker 3 @ trbls; ordrng 1 W11397192 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WCG97US6HS00
Near Mechanicsville, VA 23116
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found leak at the valve for front right burner valve is stuck on when not in use ordering the valve assy. Qouted 331.12 cx paid 181.12 cx still owes 150.00 for labor upon return ; ordrng 1 W10859922 (valve-gas)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HPY
Near Washington, DC 20007
Roberto I.
Job Details: 06/13/2022
"CX complaint no cool.Found unit at room temp, fans runing, compressor not running. Removed back cover, resetted power and monitored the compressor with a clamp meter. Noticiehd that randomply the compressor locks up, it drags around 9A and the overload trips. Also found the drip pan full of dye. Unit needs sealed system repair. for compressor W10160407, drier W10143759 and evaporator 12002041 replacement. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx needs more time to make a decision; ordrng 1 W10160407 (compressor) and 1 W10143759 (drier) and 1 12002041 (evaporator) and 1 sealed system tech and 1 3 counts"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/13/2022
"sr 7733867681 cx complaint unit never made ice after new ice maker was installed called techline to confir and document, found voltage is good to ice maker and valve cycles when jumping l-v but ice maker wont advance when jumping t-h. techline agrees issue is in ice maker and recommends replacing the ice maker again. re-ordering ice maker 3 @ trbls; ordrng 1 W11397192 (ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Harrisburg, PA 17109
Fred G.
Job Details: 06/13/2022
cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.
We serviced a
WHIRLPOOL WASHER
Model CAE2745FQ1
Near Columbia, MD 21046
Robert L.
Job Details: 06/13/2022
"installed coin board and j2 jumper per previous, unit would only start if 1 in coins was inserted, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model MDB9959SKZ0
Near Ocean City, MD 21842
Michael E.
Job Details: 06/13/2022
Upon arrival i found the unit has a different model and serial than we had in system. This serial number is not included in the units that need element replaced. CX had taken his original unit back where he purchased it from and got this unit instead. Model and serial numbers are now correct. Unit is working properly. Job is complete
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HL11
Near Annapolis, MD 21403
Kevin P.
Job Details: 06/13/2022
"unit is in warranty and less than 30 days old per delivery notification for delivery on 5/16/22. found compressor is not running and only no lotage is going out to compressor, checked all connections at board and compressor is now on and running. advised cx unit will take houirs to cool fully and to call if unit doesnt cool. ordering new kick plate cosmetic damage within 30 days, please send part directly to cx and he will put it on; ordrng 1 W10204635 (grille)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Triangle, VA 22172
Robert W.
Job Details: 06/13/2022
CX Complaint is the unit isnt washing properly. Inspected unit and found error code F7E6 pulled console and ohm out shifter and found shifter testing a little low which is keeping unit from shifting properly to finish cycle. Ordering shifter.; ordrng 1 W10913953 (Shifter)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519FS0
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint door wont stay shut. inspected unit and found both interlocks wer pushed back. pulled them back out and tested. unit is now shutting fine and no issues. collected service call and job is completed. informed cx if it happens again we will need to replace the switches.
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hampton, VA 23666
Lucas R.
Job Details: 06/13/2022
"replaced gearcase, calibrated, tested, unit working as designed."
We serviced a
JENN-AIR REFRIGERATOR
Model JUDFP242HL11
Near Annapolis, MD 21403
Kevin P.
Job Details: 06/13/2022
"unit is in warranty and less than 30 days old per delivery notification for delivery on 5/16/22. found compressor is not running and only no lotage is going out to compressor, checked all connections at board and compressor is now on and running. advised cx unit will take houirs to cool fully and to call if unit doesnt cool. ordering new kick plate cosmetic damage within 30 days, please send part directly to cx and he will put it on; ordrng 1 W10204635 (grille)"
We serviced a
WHIRLPOOL RANGE
Model WFG535S0LS1
Near East York, PA 17402
Drew B.
Job Details: 06/13/2022
cx complaint that unit is not powering on the convextion fan the gas heats up and the burners work etc just not fan operations. checked for connection secureness and no issues will need the following parts for return.; ordrng 1 W10167915 (convect fan) and 1 W11548757 (control)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Robert W.
Job Details: 06/13/2022
Didnt order belt on last ticket Ordering Belt to complete repair.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Odenton, MD 21113
Shane M.
Job Details: 06/13/2022
cx complaint the unit UI screen is glitched out. can confirmed. gave cx a quote for the repairs. W11478526 cx paid svc by card. advised cx to contact magtagg for auth on parts.
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, PA 17110
Fred G.
Job Details: 06/13/2022
"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"
We serviced a
MAYTAG WASHER
Model MVWC565FW1
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
"cx complaint unit will not spin and make a clicking noise. inspected unit and entered it into diag and found error codes f5e2, f8e1, f5e3. cleared codes and tried to run a auto test and found lid lock will not lock. unit neds lid latch and lid strike. ordering 1 (W10837741), 1 (W11307244). please call and schedule apt once its approved.; ordrng 1 W11307244 (lid latch) and 1 W10837741 (lid strike)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Chantilly, VA 20152
Carl R.
Job Details: 06/13/2022
"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed dishwasher from underneath the kitchen counter, Removed lower dish rack and Removed original heater element and spray arm. Removed 2 plastic fasteners. Installed 2 plastic fasteners and new heater element put unit back under counter and checked for leaks. No leaks. Unit working properly"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Odenton, MD 21113
Shane M.
Job Details: 06/13/2022
cx complaint the unit UI screen is glitched out. can confirmed. gave cx a quote for the repairs. W11478526 cx paid svc by card. advised cx to contact magtagg for auth on parts.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Mechanicsville, MD 20659
Shane B.
Job Details: 06/13/2022
cx complaint is water leaking from ice dispensor and now the unit is not making ice. water dispensor works fine. i could not removed the bin. found ice build up holding it in place. once melted i could remove bin and found IM covered in ice build up. i removed IM assembly and cleared all ice from it. found debry from cabinet insulation clogging the funnel on IM. once clear i put IM back and restored power. IM cycled on its own and filled properly. unit is working as designed.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Hopewell, VA 23860
John P.
Job Details: 06/13/2022
Switch separated from knob ordering knob switch and control also found control power cycling continuously and unable to get in test mode; ordrng 1 WPW10285517 (Switch) and 1 WPW10562155 (Knob) and 1 W11399433 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Harrisburg, PA 17103
Fred G.
Job Details: 06/13/2022
"cx complaint when opening right side door the lights dont come on and the door makes noise. inspected unit and found right side door switch to be faulty, lights dont come on when released. also fuund bottom of right side door where it slides onto the right side hinge is binding due to the door being warpped. unit needs right side door. ordering 1 (W11396033), 1 (W11435343), 1 (W11223753). advised cx door takes 40-6 weeks and it shipped to them. cx will call when door arrives and isnt damaged.; ordrng 1 W11396033 (door switch) and 1 W11435343 (right side door SS) and 1 W11223753 (nameplate)"
We serviced a
MAYTAG DRYER
Model MEDC300BWO
Near Richmond, VA 23222
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the thermal fuse tested for proper use unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22310
David J.
Job Details: 06/13/2022
Cx complaint unit not cooling. Inspected unit and found door is not sealing on top of door. Looked around whole unit and found a huge hole in outside of cabinet. Where the cabinet was compromised and bent. Called techline and documented. 7733865996.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Harrisburg, PA 17103
Fred G.
Job Details: 06/13/2022
"cx complaint when opening right side door the lights dont come on and the door makes noise. inspected unit and found right side door switch to be faulty, lights dont come on when released. also fuund bottom of right side door where it slides onto the right side hinge is binding due to the door being warpped. unit needs right side door. ordering 1 (W11396033), 1 (W11435343), 1 (W11223753). advised cx door takes 40-6 weeks and it shipped to them. cx will call when door arrives and isnt damaged.; ordrng 1 W11396033 (door switch) and 1 W11435343 (right side door SS) and 1 W11223753 (nameplate)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, PA 17603
Drew B.
Job Details: 06/13/2022
replaced console and tested now checks good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Manassas, VA 20110
Robert W.
Job Details: 06/13/2022
CX Complaint is the unit isnt dispensing water or ice. Inspected unit and found the LF door insulation is bowed in way to far a shim wont fix issue. Ordering Door and door gaskets.; ordrng 1 W11435353 (Lf RC door.) and 2 W10830274 (Door gasket)s
We serviced a
WHIRLPOOL FREEZER
Model WRT311FZDB01
Near Bowie, MD 20715
Alexander D.
Job Details: 06/13/2022
cx complaint sheet of ice in bottom of fz. inspected unit and verified complaint. found duckbill drain clogged. cleared ice with steamer and replaced drain tube. tested unit. unit is now working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Arrived at cx house. Unit needs sump motor not just diverter. Ordering sump motor. Putting refund of parts toward sump motor. Cx paid in full.; ordrng 1 W11178672 (sump motor)
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/13/2022
wrong pump ordered as recirculation pump needed. we will replace both pumps on return since it wll be apart. as soon as part is in office will schedule.; ordrng 1 W11542867 (Recirculation Pump)
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV1175JZ00
Near Hollywood, MD 20636
Shane B.
Job Details: 06/13/2022
installed all parts and restored power. tested unit. unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Mineral, VA 23117
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the heating element per service pointer tested and inspected for proper use unit now functions normally
We serviced a
WHIRLPOOL ICE MAKER
Model WUI75X15HZ01
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/13/2022
wrong pump ordered as recirculation pump needed. we will replace both pumps on return since it wll be apart. as soon as part is in office will schedule.; ordrng 1 W11542867 (Recirculation Pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/13/2022
As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS04
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Installed parts. Sections sealing properly. Cx paid for labor.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hampstead, MD 21074
Brian R.
Job Details: 06/13/2022
melted down unit and replaced parts and put unit code in new control to reset unit. informed cx to give unit next 12-24 hours to get back into proper temps and unit was off and warm to melt ice. job complete.
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Olney, MD 20832
Robert L.
Job Details: 06/13/2022
"installed new motor and capacitor, recalibrated and ran diagnostics test, tested all ops ok... slight squeak at start of spin, if cx calls for noise pre-id belt and cam"
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Pikesville, MD 21208
Keith H.
Job Details: 06/13/2022
replaced control and sensor unti is working
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Great Falls, VA 22066
Christian C.
Job Details: 06/13/2022
Cx complaint of a F2E1 error. Inspected unit found F2E1 stuck key error. Would not go away unless resetting unit at breaker. Installed console. No more error. Tested unit. Unit is heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ05
Near Hampstead, MD 21074
Brian R.
Job Details: 06/13/2022
melted down unit and replaced parts and put unit code in new control to reset unit. informed cx to give unit next 12-24 hours to get back into proper temps and unit was off and warm to melt ice. job complete.
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QMB01
Near Sykesville, MD 21784
Marc M.
Job Details: 06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Chantilly, VA 20152
Carl R.
Job Details: 06/13/2022
AIG WASHER OFF BALANCE/LOUD NOISE. 7733872201. Tested unit and seen no fault codes. Only light flashing is sensing light. Put unit in spin mode And unit spins out of control. Struts are bent and balance ring looks warped and basket seams damaged. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Struts) and 1 W10752187 (Nut)
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Richmond, VA 23237
Chris B.
Job Details: 06/13/2022
could not get on to base due to needing to talk to sponsor/cx also need birth certificate and covid -19 vac card to be able to enter base due to base on high risk allert at the moment asked officer when base goes to medium risk only real id only reqiured... cx must to resheduel when risk level falls to medium or lower; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/13/2022
"replaced thermister , thawed unit, and sealed door with silicone. working properly now.; ordrng 1 WP482338 (silicon), used 1 WP482338 (silicone) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Derwood, MD 20855
Robert L.
Job Details: 06/13/2022
"cx complaint not cooling both compartments, found RC evap frozen over, t39 found open RC evap thermistor, found T3 Fc evap fan not running, but cx mention unit tripping breaker and having to reset a few times, cx to manually defrost, ordering main control, Rc fan harness and will use Fc fan harnesss on return; ordrng 1 W11087438 (motor-evap RC) and 1 W11249952 (motor-evap FC) and 1 WPW10675033 (cntrl-elec)"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/13/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Chesterfield, VA 23832
Joseph D.
Job Details: 06/13/2022
"replaced thermister , thawed unit, and sealed door with silicone. working properly now.; ordrng 1 WP482338 (silicon), used 1 WP482338 (silicone) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Baltimore, MD 21216
Keith H.
Job Details: 06/13/2022
cx says she jus needed me to cut gas off to unit so i did. she says whpl is giving her a new unit. they couldve jus approved us ordering and replacing the bottom oven part becuase its stained with grease and food and thats causing the CO leak
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elkton, MD 21921
Alexander W.
Job Details: 06/13/2022
installed new heater from pre-id parts per special project.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Franklin, VA 23851
Zachery R.
Job Details: 06/13/2022
"replaced gearcase, suspension rods, hub, washplate, actuator, belt, and clutch, calibrated and tested, unit working as designed. left old parts with cx."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, WV 25413
Danny R.
Job Details: 06/13/2022
installed parts checksok
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Crozet, VA 22932
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not heating. Found TCO and Thermal fuse not reading continuity. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse), and 1 W10900067 (cuttoff-tml) from stock"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
"cx ccomplaint of unit not working ,checkedu nit to fidn the folowing error cdes F7E5 found splutch broken aparts called Techline spoke with Leon 7733869003,called techline back to find tha that clutch is not engaing and sending power to the clutch ordering parts per techline; ordrng 1 W10754448 (Clutch) and 1 W11195971 ( Stator, Motor) and 1 W10777953 (harns-wire)"
We serviced a
ROPER DRYER
Model RGD4640YQ0
Near Baltimore, MD 21207
Keith H.
Job Details: 06/13/2022
timer fixed the issue
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Crimora, VA 24431
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit freezing up in ice bin. Found ice maker over filling, ordering new ice maker.; ordrng 1 W11578780 (Ice Maker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WUI75X15HZ00
Near Arlington, VA 22207
Emmanuel R.
Job Details: 06/13/2022
"Cs icemaker not making ice, I found that the water valve is restricted not allowing sufficient water into the unit it humms really loud it it only trickles water in. ice bin therm. omed out ok, Recirc.pump ok , water is freezing thin sheet of ice. Ordering water water. customer owes for labor on return visit; ordrng 1 WPW10217918 (valve)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Brunswick, MD 21716
Ricky E.
Job Details: 06/13/2022
"customer stated that the unit isnt making ice.. verified issue and fnd that the units fzr door harness cracked and broken at the base of the door.. the unit would need the door assy to correct the issue.. customer to replace the unit...LW11037733 707.23, labor 120.00, shipping 75.00, tax 42.43..."
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/13/2022
"came out to replace the UI and ui was incorrect. noticed the model is incorrect on unit and is labeled for a double oven and it is only a single oven. therefore, i had to look up the part again for the single oven. we will need to return once the part comes in. have parts specialist verufy part is good to go.; ordrng 1 W11236887 (UI)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/13/2022
"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"
We serviced a
JENN-AIR MICROWAVE
Model JMC3415ES01
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/13/2022
"Cx complains that the unit turn of by itself, inspected unit .. power outlet cks ok, i ran the unit for 2 min ..unit turned off when display shows 1 min, then the high side makes a humming noise, order parts; ordrng 1 W10865471 (transformr) and 1 W10865474 (capactr-mg) and 1 W10872254 (diode) and 1 W10865476 (magnetron just in case)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Richmond, VA 23224
Chris B.
Job Details: 06/13/2022
cx complaint unit will not heat inspected unit confirmed cx complaint found open thermistat WP8318268 ordering; ordrng 1 WP8318268 (thermistat)
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/13/2022
unit moved to 1016. removed old buttton to find it installed in wrong postion. fixed issue now button is working fine part ordered not needed. ran quick was and unit is working good. unit is good
We serviced a
WHIRLPOOL COOKTOP
Model KCGS350ESS00
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"cx complaint, cooktop not hot enough. tested, inspected, verified complaint. found regulator not swapped, flipped regulator, tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Abingdon, MD 21009
Neil H.
Job Details: 06/13/2022
cx complaint started hearing noise from the unit and few days later the unit wasn't cooling and loss there food and water from melting new compressor needed put unit into test of compressor started and the noise was high pitch and buzzing then stops sealed system needed.; ordrng 1 W11370574 (COMPRESSOR) and 1 W11546692 ( Evaporator (also Order The Following Lokring Parts))
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Taneytown, MD 21787
Marc M.
Job Details: 06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL RANGE
Model KVWB400DSS4
Near Woodbridge, VA 22192
Lloyd B.
Job Details: 06/13/2022
"Cx complained the lights did not work. Inspected the unit and found they were off but, if the harness was moved, the lights came on. The connector was backing out of the harness. Pushed it back in and reconnected and the lights now work. Job complete If cx calls back, order 1 W11493395 led"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Westminster, MD 21158
Marc M.
Job Details: 06/13/2022
recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM354ESS3
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"cx complaint, unit not draining, tested, inspected unit. unable to verifiy complaint. tested drain 10-15 times, unit drained properly. i believe there was something stuck in the disposal, but i was not able to verifiy. unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Dentsville, MD 20646
Robert A.
Job Details: 06/13/2022
"I installed the ordered parts and tested the unit for the cx. The unit is door gaskets are working as designed. However the food is still freezing in the RC. I checked the major loads again and all are working. I called WP techline and they had me check the RC thermistor's ohms reading. It read 8k ohms (32 degrees), but the overall temp is 21 degrees. The RC thermistor needs to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10316760 (thermistor) and 1 W11527432 (light assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bel Air, MD 21014
Neil H.
Job Details: 06/13/2022
cx complaint white residue was coming out of dispenser it is on the plastic calcium is what it looks like i ran the dispenser into cup water clear and explained the tank isn't very large and when water traveling through the unit warms before dispensing but water is chill not sure if the installers used the new water line bought by cx because there not sure if it was use they don't have the one that was old or new
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Georgetown, DE 19947
Andrew W.
Job Details: 06/13/2022
"Called office, this is a duplicate ticket from po 593555"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDHV07
Near Olney, MD 20832
Robert L.
Job Details: 06/13/2022
"cx complaint filter falling down, found filter inserted properly found pressure tab that holds cover broken, ordering filter cover; ordrng 1 WP67006331 (cover-filt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/13/2022
CX Concern the rh door not sealing. found door and seal warped causing the unit not to seal . needs new door .; ordrng 1 LW11037738 (rh door)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHB04
Near Selbyville, DE 19975
Michael E.
Job Details: 06/13/2022
CX complaint: filter stuck and damper making bad sound. Tested and verified complaint. I was able to get filter out but the housing will not bring the new filter into position. Also damper is struggling and making a loud sound. Ordering damper and filter housing. Cannot reschedukle due to BO parts.; ordrng 1 WPW10394053 (housing) and 1 W11236851 (diffuser)
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fallston, MD 21047
Neil H.
Job Details: 06/13/2022
replaced the sump motor and the heater per pointer unit tested good.
We serviced a
JENN-AIR MICROWAVE
Model JMW2427IM02
Near Potomac, MD 20854
Julian H.
Job Details: 06/13/2022
7733861915CX complaint about unit arching found wave guide burning call TL foud that it was only wave guide ordering parts; ordrng 2 W10915651 (cover-plt)s
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Timonium, MD 21093
Brian R.
Job Details: 06/13/2022
came out to replace parts and ran unit a bit while out to see leak as cx had a list on unit as well as saw big drip out of front where element bracket is maybe and house from sump to motor has a pin hole in it. cx said they dont have mice or anything and though there were 2 water spots but couldnt tell where 2nd was coming frm as it wasnt much.. unit wull need sump replaced with rebuild. as soon as part is in office will schedule.; ordrng 1 W11460945 (Sump n Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Abingdon, MD 21009
Neil H.
Job Details: 06/13/2022
replaced the evap fan unit cooling and fan pushing air and the unit sounds normal the fan being weak also caused issues with running and cooling properly.and i/m
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/13/2022
replaced filterhousing and filter no longer shooting out of housing
We serviced a
WHIRLPOOL REFRIGERATOR
Model MFI2269VEM3
Near Cockeysville, MD 21030
Brian R.
Job Details: 06/13/2022
cx complaint is unit shuts down a bit he said and no ice or water out door and it beeps. unit is way O-O-W and cx knows. took temp readings of 3 in Freezer and 38 in FF. unit set to 38 and 0. able to get ice and water out door and all lights and fans check. he said the has shut down all together for a bit and nothing was on or running. advised cx we will need to repolace control as that runs everything. he said hes turned breaker off for about 5 min and nothing still would come on. cx paid in full as well as scheduled for 6/17/22; ordrng 1 WPW10310240 (Electronic Control 235.39)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2290REM02
Near Ashburn, VA 20147
Ezra M.
Job Details: 06/13/2022
"installed parts, verified fc door closing properly"
We serviced a
JENN-AIR REFRIGERATOR
Model JUD24FCERS00
Near Ocean City, MD 21842
Frederick R.
Job Details: 06/13/2022
Spoke to Donnie Mull who is the manager of the boat. States no one informed him that the unit needs to be made accessible. He has now officially been informed. This is screwed into the cabinets at several point. Spoke to Katie and she is sending ME here on Friday and ME is to call FR. Not returning with any parts because this unit has never been pulled out to perform a prioper diagnosis. No fans running but compressor is. Control has been replaced. ME only tech in area available on Friday.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rosedale, MD 21237
Justin S.
Job Details: 06/13/2022
took lots of pictures of this issue. the compressor box has a bag sealing in another box. opened the bag and the inner box is covered in oil. opened the box and the discharge port of the compressor is opened to the atmosphere and is where all the oil stains are at. the process port has the rubber plug torn. called the office and this part is directly from whirlpool not the parts distributer. part is also on backorder; ordrng 1 w11092625 (compressor) and 1 w10913906 (coupler) and 1 WPW10143759 (filter)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/13/2022
"unit with failed adjusters, must replace to enable proper use of top rack and leak issues.; ordrd 1 W10712395 (adjuster)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gettysburg, PA 17325
Andrew S.
Job Details: 06/13/2022
Cx complaint is that the dispenser is is not dispensing detergent or rinse aid. Upon arrival I found that the dispenser door spring was bent and not allowing it to close properly. I was able get the spring in place and functioning. I also found that the cx was checking the level of the rinse aid every load. I explained that the dispenser holds several loads worth of rinse aid. Job complete
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Baltimore, MD 21209
Keith H.
Job Details: 06/13/2022
cx complaint is unit not washing inspected unit and found the wash motor jus humming when being activated ordeirn new pump assy; ordrng 1 W11416363 (pump assy)
We serviced a
MAYTAG RANGE
Model MGS8800FZ1
Near Selbyville, DE 19975
Frederick R.
Job Details: 06/13/2022
"Replaced left and right front orfice assemblies, burner head kit. Could not replace manifold because wrong part was shipped. Spoke to Haley. 9 in stock at WP. Whistling noise still present. Office to reschedule. Please check part to make sure it is right part before dispatching; ordrng 1 W11356350 (manifold)"
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Saint Leonard, MD 20685
Shane B.
Job Details: 06/13/2022
"cx complaint is the unit not running, only locking the door and dispalying F6E1. checked for codes and found F6E1 comm error, F9E1 long drain. tried running service cycle. door locked but did nothing else. found no loose connections. pressure hose is clear. drain pump is clear. F6E1 returns after unit is on for a few minutes. i have no DC voltage at the pressure sensor. unit will need new contorl board. schedule when available.; ordrng 1 W10427972 (control board)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Powhatan, VA 23139
Chris B.
Job Details: 06/13/2022
cx complaint unit will not wash inspeceted unit confirmed cx complaint found bad winding in sump unit will not wash dishes ordering sump W11416363; ordrng 1 W11416363 (sump)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Brian R.
Job Details: 06/13/2022
melted down evap to replace part. units been worked on multiple times as there broken pieces and evap cover mounts broke and screw were drilled into other spots to home cover back. reset temps and unit and advised cx to give u it the next 12 hours for temps to get into range and might take a bit longer. job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Woodlawn, MD 21244
Justin S.
Job Details: 06/13/2022
"cx says the unit started cooling yesterday. the compressor is pulling .8aac. replaced the compressor and vacuummed down the system. filled and checked for leaks. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4205DS1
Near Washington, DC 20001
Samuel R.
Job Details: 06/13/2022
cx cancelled at door gonna replace unit