Service History 1149 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/03/2022

"cx complaint unit not cooling upon arival unit was unplugged , plugged unit in and started to disassembled , found evap has no frost pattern going threw it , uninstalled and found compressor kicking on at 21 amps and shutting right back down , found corrosion on dryer . unit will need sealed system repair . unit has bad compressor . ordering all parts for repair .; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11506621 (lokring) and 1 W11578027 (evap) and 1 W11506620 (lokring) and 1 W11504450 (lokring) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 876765 (mtg kit) and 1 4387444 (evap repair) and 1 sstech (ss tech)"

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Potomac, Maryland 20854

Julian H.

Job Details: 06/03/2022

CX complaint about error F9E1 long drain removed filter drain and found it clogged cleared and working

We serviced a

JENN-AIR ICE MAKER

Model JIM158XYRS2

Near Suffolk, Virginia 23435

Zachery R.

Job Details: 06/03/2022

"cx complaint unit not making enough ice, and ice that is being made is thinner than usual, ran auto test, unit will not go passed step 6. checked valve to be sure unit has updated valve. verified updated valve. u it not sensing water level. ordering recirc pump and drain pump to complete repair.; ordrng 1 W11542867 (recircpump) and 1 W11542868 (drain pump)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN502ESS02

Near Bethesda, Maryland 20814

Israel R.

Job Details: 06/03/2022

Technical Service Pointer #: W11606409. S84638. Customer complaint units right door is not closing correctly. I tested the unti and fpound the unit is cooling the door is bouncing back. I adjusted hinge and adjusted gasket. The door is closing is self closing. The door pops open when the left door is closed. But thats just air pressures. the extra pressure that is created when the door is close will try to come out somwhere so the right door will pop iopen and that happens on any whirlpool french door. The LED in th freezer are out and this model is part of the service pointer for the lights. Call customer when lights are available.; ordrng 12 W11484836 (LED)s

We serviced a

WHIRLPOOL RANGE

Model KGRS505XSS00

Near Arlington, Virginia 22201

Emmanuel R.

Job Details: 06/03/2022

"Cs far right burner valve is stuck, confirmed complaint. Stuck valve at the manifold, ordering manifold and one knob that is loose for the far right burner. customer owes 110.00 for labor on return visit.; ordrng 1 WPW10204705 (manifold) and 1 WPW10295131 (knob)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 06/03/2022

"Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling.( Unit is in the Garage. Advised that this refrigerator is a in Door refrigerator. Advised that the cx moves the unit in doors.) ( Any questions please check Sd Pictures.) Found that the Compressor is running but is running really hot. Unit will need the Compressor, Coupler fittings, Coupler, Evaporator & Drier. Cx wants to talk to Lowe's to see if they can get an Out Door Refrigerator. ; ordrng 1 W11370574 (COMPRESSOR ( comes with Drier)) and 2 W11401413 (COUPLER (suction))s and 2 W11504420 (COUPLER fitting)s and 2 W11504418 (COUPLER (Condenser))s and 2 W11506623 (COUPLER ( Drier steel line))s and 2 W11401409 (COUPLER (Drier outlet / Capillary))s and 1 W11368877 (EVAPORATOR) and 2 W11504449 (Coupler ( Capillary))s and 2 W11225184 (COUPLER ( Evaporator Suction))s"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/03/2022

"CX concern the unit not starting .. found the door lock mechinism connection loose at control giving f5e1.. also had off balance code.. reseated the lock , recalibrated and ran diag. unit is working as designed .. informed cx on detergent and loading just incase.. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ03

Near Bowie, Maryland 20715

Mitchell H.

Job Details: 06/03/2022

cx complaint unit was not making ice. since i left last visit it was in fact making ice. changed door anyways as shes been waiting months for it. checked over unit and unit is now good to go. job completed.

We serviced a

KITCHENAID DOWNDRAFT

Model KIRD862HSS

Near Bowie, Maryland 20720

Mitchell H.

Job Details: 06/03/2022

after looking at and cx paying for both oven and dishwasher he said he didnt really want this looked at. i took a m/s pic of this but did not actually diagnose the unit. so just basically completing ticket until cx wants to call back for this or he just replaces it.

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Palmyra, Pennsylvania 17078

Justin L.

Job Details: 06/03/2022

"cx complaint unit displaying lf error code. was able to access unit and found code F8E1. Ohmed out valves and found 1.048k, 1.034k, 1.032k and 1,026k Ohms. Ran test 51 and found hot side not fully opening. removed water lines and found good incoming pressure. replaced valve with pre-id and ran test 51 then started a rapid wash with temp set between warm and medium. unit now operating as designed no further work needed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6SHEXNL00

Near Fairfax, Virginia 22032

Jason A.

Job Details: 06/03/2022

CX complaint FRIGE no ice. Test rec / emit & it was turned off. Turned on & led flashes correct sequence & goes solid when flapper door held closed. Replaced icemaker & it completed harvest & filled. NO LEAKS Advised CX toss out the 1st few batches of ice > JJ

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS05

Near McLean, Virginia 22101

Roberto I.

Job Details: 06/03/2022

"Cx complaint mw not working F1E5 error.Ran test mode, confirmed error and confirmed unit not heating.conformed 120V supplied from mw control to inverter. Removed mag, found emitter burned again and also found a burn and a bimp on the top of the waive guide and 2 burns on the cavity cover. Called tech line, spoke to Robert (sr # 7733797034) , he said the burn on the waive guide should not be a problem since we don't have a F1E6 error but he advised to replace the cover. Replaced inverter and mag (both parts Rop1y) and cleared the error. The unit worked as designed. Ordering cover W10915651. Cx paid in full (280.65); ordrng 1 W10915651 (cover)"

We serviced a

WHIRLPOOL WASHER

Model WFW9750WW00

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 06/03/2022

"found unit with broken harness from motor, must replace when available. cx owe labor 110 on return.; ordrng 1 WPW10189680 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Washington, District of Columbia 20016

Ricardo S.

Job Details: 06/03/2022

"Cx complains that the unit not working on any cytcle, inspected unit, i ran diagnostic test mode found an error code f7e6 motor fault.. the unit agitate fine but wont go to the spin.. the motor capacitor makes a humming noise.. connection cks ok.. order motor cap, harness just in case; ordrng 1 W11283592 (motor-drve) and 1 w11395618 (capacitor) and 1 W11095106 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model LSQ9549PW0

Near Gaithersburg, Maryland 20882

Justin S.

Job Details: 06/03/2022

cx says the unit is leaking. found the drain pump is leaking from the bearing. the cx does not wish to proceed at this time; ordrng 1 WP3363394 (drain pump(68.97))

We serviced a

KITCHENAID DISHWASHER

Model KUDD03DTSS10

Near Bowie, Maryland 20720

Mitchell H.

Job Details: 06/03/2022

cx complaint units top drawer not working at all. inspected unit and found control panel unresponsive. no buttons working at all just stuck on 3 seperate keys. unit still chimes when door opens but will not do anything else at all. ordering control panel for return visit. cx will owe 110 labor on return visit.; ordrng 1 WPW10117977 (control panel)

We serviced a

WHIRLPOOL COMPACTOR

Model KTTS505ESS

Near Chesapeake, Virginia 23320

Branden R.

Job Details: 06/03/2022

"came out to replace parts on unit , disassembled and replaced foot pedal , tested unit running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYMOO

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 06/03/2022

cxv complaint unit is leaking.inspected unit a found drain tube clogged.unit needs a new drain tube W11190084 5 tribles; ordrng 1 W11190084 (drain tube)

We serviced a

JENN-AIR COFFEE-MAKER

Model JBC7624BS00

Near McLean, Virginia 22101

Roberto I.

Job Details: 06/03/2022

"Cx complaint brewing unit stuck in the machine.Inspected unit, confirmed complaint. Resetted the unit by entering self disgnostic and then by turning it on and of trough the rinsing cycle. The brewing unit came out normally. Called tech line, spoke to Austin (sr # 7733799078). We tested the machine following the use and care guide and the brewing unit came out normally after turning the machine off. Instructed cx."

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHW04

Near Colonial Heights, Virginia 23834

Chris B.

Job Details: 06/03/2022

cx compalint unit water line is too long and is loose and leaking inspected unit confirmed cx complaint tightened water line that was hand tight apon arrival at house and unit unit not working as desighned cx stated unit has caused water damage to her floor due to leak at water line and unit wear insatller did not tighten line tightened water line tested unit no leaks

We serviced a

GLADIATOR REFRIGERATOR

Model GARF30FDGB00

Near Forest Hill, Maryland 21050

Eric W.

Job Details: 06/03/2022

installed control and filled unit unit now working properly

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Manchester, Maryland 21102

Bernard M.

Job Details: 06/03/2022

"Replaced parts per previous tech, ran unit for 30 sec with glass of water in, and water heated as designed. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ05

Near Hampstead, Maryland 21074

Bernard M.

Job Details: 06/03/2022

"Cx complaint unit doesn't cool properly. When arrived the temps in both sections were normal. Inspected freezer and found ice build on the evap cover. Cx stated in the RC section, items were at room temp and not cooling. Cx currently has FC set at 6 with RC at 4. Unit will need to be defrosted. Ordering harness and control, once parts are in contact cx to reschedule; ordrng 1 WPW10503278 (control) and 1 W11260592 (harness)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Parkton, Maryland 21120

Bernard M.

Job Details: 06/03/2022

"Cx complaint unit's not cleaning dishes on the upper racks. Entered into diag and found no error codes. Ran test cycle and found water enters, and pump begins to run but water is just trickling out of middle spray arm and no water is getting to the upper spray arm. Ordering pump assembly, once part is in contact cx to reschedule. Cx paid 240 for service and labor; ordrng 1 WPW10591570 (pump & motor)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Germantown, Maryland 20874

Justin S.

Job Details: 06/03/2022

cx says the unit ran for 13 hours after the timer was just replaced. says it happens in both timed and auto dry modes. the unit is spinning blowing and heating good. called tech support and spoke with an andy. file number 7733803810. said replace timer again. replaced the timer from preid again and ran the time dry for 15 minutes. the timer is counting down. the unit is now good

We serviced a

IKEA MICROWAVE

Model IBMS1455WS0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/03/2022

Found that the unit is very hard to pull by yourself and both oven and mw need to be pulled to even diag unit.. i found issue right away and informed cx . needs me and another tech .

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Odenton, Maryland 21113

Mitchell H.

Job Details: 06/03/2022

cx complaint unit is 2 weeks old and doesnt dry ishes. asked cx what cycles he uses and if he opens door at end of cycle. he informed me he uses the normal cycles with high temp and heat dry which is good but he does it before he goes to bed and unloads it in the am after the door has been shut all night. this will cause water to recondensate on top and drip back onto dishes. informed him to open door at end of cycle to ensure better drying. unit is working as desinged. per m/s unit is under warranty cx did not have pop for me at this time

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Lincolnia, Virginia 22312

Lloyd B.

Job Details: 06/03/2022

Cx complained the units door would not close. Inspected the unit and found the shelf on the right was hitting the drawers. The middle drawer assy was out further on the right then the left. Removed and correctly installed and tested and the right door now closes without hitting. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Ashburn, Virginia 20147

Ricky E.

Job Details: 06/03/2022

"9-1 8-2 10-2 10-1 ck fnd unit is draining but giving circuit faults for the drain, fill and dispenser. all of those are working.. the unit is also giving an error for a vent fan fault... need parts..; ordrng 1 w11416460 (vent assy) and 1 w11412300 (dispenser)"

We serviced a

WHIRLPOOL HOOD

Model N0T

Near Lincolnia, Virginia 22312

Lloyd B.

Job Details: 06/03/2022

Cx said she read the manual and the 'problem' corrected itself

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near Arlington, Virginia 22207

Roberto I.

Job Details: 06/03/2022

"Cx complaint door alarms goes constantly off with both drawers closed. No ice. Upper door is dented.Confirmed complaint, also the lower drawer door not working. Inspected unit, found warped box and lower door switch not getting depressed by the door. Control reads door open all the time, the alarm goes off and the icemaker doesn't start. Confirmed upper door dented but the unit was delivered 2 months ago. Cx is calling KitchenAid to see if the cover the door (part # W11568932, to be ordered if KitchenAid authorizes it). Ordering pcb box W11568794.; ordrng 1 W11568794 (pcb box)"

We serviced a

WHIRLPOOL OVEN

Model RBD275PDB12

Near Leonardtown, Maryland 20650

Shawn D.

Job Details: 06/03/2022

installed broil element in upper oven then tested and broil element now works. unit is goood

We serviced a

WHIRLPOOL RANGE

Model WGG755S0BS00

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 06/03/2022

cx cancelled unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 06/03/2022

"cx complaint unit is not washing dishes.inspected unit and found unit getting water.found all connections are good.found sump to be bad and get error f7e1.unit will need a new sump,also found unit to fall under service pointer.W11416362 special order W11537778 0 tribles; ordrng 1 W11416362 (sump motor) and 1 W11537778 (elemnt)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 06/03/2022

"installed control and latch, unit working properly"

We serviced a

AMANA RANGE

Model AGR5330BAW3

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 06/03/2022

cx complaint unit has gas smell.inspected unit and got no gas readimgs with the gas detector.ran unit cooktop and oven.still go no gas leak.unit is working properly. sr7733767468

We serviced a

MAYTAG RANGE

Model MER8800FZ2

Near Lebanon, Pennsylvania 17042

Justin L.

Job Details: 06/03/2022

no answer at the door contacted office who reached out to cx and they are not home and will reschedule; saved tckt

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Scottsville, Virginia 24590

Kyle A.

Job Details: 06/03/2022

Cx complaint of unit not operating. Did confirm unit is unresponsive. Found unit recieving power and so is control. But status light is out. Will need to order control and ui. Please put on me as a shop job due to lack of signal.; saved tckt

We serviced a

WHIRLPOOL DISHWASHER

Model GU2800XTVS1

Near Clinton, Maryland 20735

Robert A.

Job Details: 06/03/2022

Cx complaint that a piece of the unit has fell off on to the floor and he doesn't know where it goes. I inspected the unit and confirmed the complaint. The fallen piece was a rubber wire tie. It broke off and fell on the ground. I put it back in place and taped it into position. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Virginia Beach, Virginia 23462

Jason T.

Job Details: 06/03/2022

"Installed both left-right fridge doors, used a heat gun to mold the gaskets to the casing. Found freezer led flickers on-off, verified all circuit wires tested ok, installed module from truck stock. Verified all unit functions for proper operation, working as designed.; ordrng 1 W11601310 (Module), used 1 W11601310 (Module) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS20XVMS8

Near Washington, District of Columbia 20002

David J.

Job Details: 06/03/2022

Cx complaint unit not making ice door gasket destroyed. Replaced parts stated by previous tech. Tested unit and everything is working as intended.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 06/03/2022

"Installed parts, calibrated unit."

We serviced a

KITCHENAID FREEZER

Model KBBR306ESS01

Near Finksburg, Maryland 21048

Sal R.

Job Details: 06/03/2022

"I was able to access and replace the evap cover. I then fou nd that the the Evap drain line was clogged and filled with water. I fou d that the upper evap insulation was faulty causong small bites of styrofoam to be washed down the evap drain ltube. I attempted to clear the tube with a thin wire. I was aonly able to push the wire down 6 inches and when pulled out no styrofoam came with. I called WP Tech Line and explained my findings. I spoke to J.R., TL has deemed the unit to be nonrepairable due to not being able to access the RC evap drain tube to clear it. Please see SR # 7733802127"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS2

Near Aldie, Virginia 20105

Daniel J.

Job Details: 06/03/2022

additional one year costco coverage found heating element bowed on left side f9 e4 for lower spray arm being blocked by bowed element replaced heater tested no errors occured no leaks

We serviced a

WHIRLPOOL RANGE

Model JDRP436HL01

Near Gaithersburg, Maryland 20882

Justin S.

Job Details: 06/03/2022

replaced the liner and hinges and tested. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/03/2022

"Wrong mount was accidently ordered .. need to order correct lh mount and clup .. informed cx if unit still leaks after repair, a tub maybe required .; ordrng 1 W11553484 (lh mount third rack) and 1 w11545286 (clip)"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Washington, District of Columbia 20002

David J.

Job Details: 06/03/2022

7733797886 Cx complaint unit broil keeps cutting off. Replaced broil element and harness. Tested unit and everything is working as intended. Explained to Cx how the unit works. They didnt know there is a safety feature that doesnt let the broil stay on if the door is open.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/03/2022

"cx concern of the unit making very little ice slowly .. found both rc/fc fans working, ice box fan , door switches and thermistors .. found e5 error for IM .. 57 passed .. unit needs IM and UI ..; ordrng 1 W11603850 (ui)"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Leonardtown, Maryland 20650

Shawn D.

Job Details: 06/03/2022

cx complaint unit is not draining thinks something is suck in pump again. inspected unit got door unlocked got clothes out checked for errors and had f0e5 f0e2. cleared them then checked pump and found pads insdie snapped pic. cleared pump then tested and unit now drains great test 12 completed. collected for service call. unit is good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 06/03/2022

no power at dishwasher removed power cover found arching spot on cover black line not connected turned off breaker reconnected still no power checked for power at leads no voltage even with breaker switch in on position informed customer to have a electrian look at line

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near ,

Tanner B.

Job Details: 06/03/2022

Arr @ CX to replace Sump/ heater. In order to pull unit electric has to be disconnected . i pulled cover and found the l1 to unit is broken .. unit needs new main harness and return w/ sump and heater ..; ordrng 1 W11344507 (main harness)

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PHZS0

Near Potomac, Maryland 20854

Julian H.

Job Details: 06/03/2022

replaced parts tested all components and tested fine MUST WAIT 24 HRS TO SEE ICE

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS03

Near Chevy Chase, Maryland 20815

Israel R.

Job Details: 06/03/2022

Instleld new door and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL HOOD

Model KVUB406GSS02

Near Washington, District of Columbia 20012

Israel R.

Job Details: 06/03/2022

SR// 7733804103. Customer complaint unit is not turning the light off and sometime sthey flicker. I tested the unit and found the unit is not turning off the light even when the UI sayd is off. I reset the board and is not working. They are getiing power all the time. I call techline and they told me that wiring diagram is on the owners manual. TL told to replace the board. Imordering the LED driver just in case. Ordering board and LED driver. Call custoemr when part is available special order part.; ordrng 1 W11282983 (cntrl-elec) and 1 W11157481 (transformr)

We serviced a

WHIRLPOOL OVEN

Model KFGC506JIB01

Near Crownsville, Maryland 21032

Mitchell H.

Job Details: 06/03/2022

cx complaint unit s oven smells strong of gast. inspected unit and confirmed. oven was not converted to propane. do not have any orifices for the oven at this time and the conversion kit the oven came with did not as well. ordering both the cooktop conversion as some are still a little high and the oven coversion as well to fix bake/broil issue. oven is brand new to them and just got it a few weeks ago but all paperwork from ferguson state they ordered it a little under a year ago. took pics to document but oven is under warranty due to pop.; ordrng 1 w11238042 (lp conversion) and 1 WPW10591270 (lp conversion)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GS0

Near McLean, Virginia 22101

Roberto I.

Job Details: 06/03/2022

CX complaint water leak from bottom.Ran a test before replacing the parts. The unit leaked from the diverter seal. Ordering sump/motor assy W11178672. Other parts to be installed on return. Return visit 6/14/22; ordrng 1 W11178672 (sump/motor assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Annapolis, Maryland 21401

Mitchell H.

Job Details: 06/03/2022

got to appliance land and had door waiting. installed door and wheel parts. unnit is now good to go. job completed.

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120ESS10

Near Camp Hill, Pennsylvania 17011

Fred G.

Job Details: 06/03/2022

i was able to access unit and replace the control board as per previous tech. tested unit and now the light turns on and off. unit checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTE704DSS0

Near Woodbridge, Virginia 22191

Demonte S.

Job Details: 06/03/2022

"Installed the Tub, Sump Motor & Drain Pump. Tested the unit. Unit ran for 2 mins then no power to the unit. Checked power at the Terminal Block. I'm getting 121.4 Volts. Called Whirlpool Techline Ref # 7733206400. Per Whirlpool Techline. Unit is under review at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 06/03/2022

i was able to access unit and replace the drip tray. unit now checks good.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Washington, District of Columbia 20016

Ricardo S.

Job Details: 06/03/2022

replaced parts. i ran test#4 triple valve worlking ok

We serviced a

WHIRLPOOL DISHWASHER

Model WDF760SADW

Near Takoma Park, Maryland 20912

Israel R.

Job Details: 06/03/2022

"Customer complaint unit is not drainning. I tested the unit and found the unit has a clogged filter, pump, drain hose and diposal. I had to clean the hole dischage hoses unit the unit was drainig. Unit is back to normal operations."

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM00

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/03/2022

replaced gasket molded to form

We serviced a

KITCHENAID OVEN

Model KEBS208SSS04

Near Arlington, Virginia 22206

Emmanuel R.

Job Details: 06/03/2022

"Cs the oven doesnt want to do work, the lights in the oven turns on. I found the user interface is getting volatge but powering on. Also the display has small black spots that look like burn marks, hot to the touch we have a short somewhere. Needs a User interface WPW10312205 and applaince manager WPW10119142 replaced as a pair."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Martinsburg, West Virginia 25401

Danny R.

Job Details: 06/03/2022

no one home called offcie and waited; saved tckt

We serviced a

MAYTAG MICROWAVE

Model MMV1175JZ0

Near Stevens, Pennsylvania 17578

Justin L.

Job Details: 06/03/2022

cx complaint that the unit isnt heating. was able to accdss unit and verify m&s. Checked voltage incoming and found 120.4VAC. Ran unit with a cup of water and water never heated. Found that the magnatron failed contacted tradecare and got auth#M1317I0APL1 will need a 2nd tech to safely remove due to the installation of the unit contacted parts and spoke to SG and setting return for Thurs 6/9/22; saved tckt

We serviced a

MAYTAG DRYER

Model MED6200KW0

Near Vienna, Virginia 22182

Christian C.

Job Details: 06/03/2022

Cx complaint unit trips breaker and does not heat. Inspected unit no errors. Ran in both normal and timed dry for about 10 mins each. Unit heats normally and did not trip breaker. Installed control. Tested unit. Unit is heating and not tripping breaker.

We serviced a

MAYTAG OVEN

Model CWG3100AAE29

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 06/03/2022

cx complaint unit will need hit up.inspected unit and found ignitor to be bad.replaced ignitor and unit is now heating properly

We serviced a

JENNAIR COOKTOP

Model JED3430GB01

Near Herndon, Virginia 20171

Richard B.

Job Details: 06/03/2022

"CX complant. Cooktop works , fan dosent. Inspected unit and found harness that goes to cooktop not secured , Removed cooktop and measured voltage at blower switch and getting 244 volts at switch harness. Advising CX to call electrican or installer and have them check L1. RB"

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near McLean, Virginia 22101

Roberto I.

Job Details: 06/03/2022

"Replaced part and ran a calibration cycle. Ran a test cycle, the unit worked as designed."

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS4

Near Fairfax, Virginia 22030

Jason A.

Job Details: 06/03/2022

CX complaint MW not heating. No error codes. Called office to confirm magnetron covered for 1yr. Replaced mag & test MW heats > JJ

We serviced a

WHIRLPOOL COOKTOP

Model WEG750H0HZ0

Near Annandale, Virginia 22003

Jason A.

Job Details: 06/03/2022

CX complaint RANGE BAKE burner doesnt light. Replaced ACU & cleared erro codes & test bake & broil. Test in normal mode bake & broil & all cooktop burners light > JJ

We serviced a

WHIRLPOOL ICE MAKER

Model NA

Near Washington, District of Columbia 20004

David J.

Job Details: 06/03/2022

Unit does not have a model and serial number on it. Cannot service unit is very old.

We serviced a

WHIRLPOOL WASHER

Model WFW9750WL01

Near Washington, District of Columbia 20007

David J.

Job Details: 06/03/2022

Cx complaint water is coming into machine with unit turned off. Check bellow gasket and there is no rips and pinches. Unit is stack so will need a 2nd tech. Quoted Cx for the repair and collected 120.00 for service call. They will let us know within 30 days. ; ordrng 1 Wpw10247306 (Inlet valve) and 1 Wpw10326459 (Control board)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Whiteford, Maryland 21160

Neil H.

Job Details: 06/03/2022

REPLACED THE EVAP COVER THE FAN /THERMISTOR AND THE LEDS UNIT CHECKED GOOD

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near La Plata, Maryland 20646

Shawn D.

Job Details: 06/03/2022

replaced ice maker then hit test button it cycled and filled with water. instructed cx give 72 hours for a full bin. unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 06/03/2022

W11525530-SP7733801900-FILE NUMBERTALKED TO TECH LINE ABOUT RANDOM TRIPPIN OG BREAKER FROM UNIT BEING PLUGGED INTO GFCI OUTLET TOLD TO EMAIL COPY OF SP TO CX FOR ELECTRIAN AND TOLD TO NOT REPLACE ANY PARTS IT'S NOT THE UNIT THAT'S CAUSING GFCI AND UNIT NOT COMPATIBLE.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Aberdeen, Maryland 21001

Neil H.

Job Details: 06/03/2022

CX COMPLAINT UNIT WAS GETTING STUCK ON WASH BEFORE RINSE FOUND COLD VALVE SCREEN BLOCKED SLOWING DOWN WATER FLOW CAUSING UNIT TO SHUT DOWN NOT FILLING IN RINSE TIME CLEARED BY REMOVING THE HOSE CLEARING SCREEN TESTED GOOD.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS00

Near Perry Hall, Maryland 21128

Neil H.

Job Details: 06/03/2022

CX COMPLAINT UNIT HAS LOW ICE PRODUCTION SO I REPLACED ICE MAKER BECAUSE FILL TUBE GOOD AND EVERYTHING ELSE BUT CX SAID ICE SLOW DROPPING

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near Grasonville, Maryland 21638

Alexander W.

Job Details: 06/03/2022

"CX stated unit not cooling properly tested inspected and verified cx complaint found RC evap frozen over tested RC thermistor and thermistor tests good checked defrost cycle and found unit is set to Adaptive, changed to 8 hr defrost and told cx to watch unit over the next few days, unit is operating as desgined job is complete."

We serviced a

WHIRLPOOL ICE MAKER

Model WUI95X15HZ01

Near Midlothian, Virginia 23113

Joseph D.

Job Details: 06/03/2022

"vbarfield08@verizon.net found blockage in inlet line, removed and unit now working properly."

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Goochland, Virginia 23063

Joseph D.

Job Details: 06/03/2022

2nd replacement panel is bent at 3 or 4 corners. package has no bubble wrap in it. is it possible to request extra packing and or fragile stickers? must reorder panel.; ordrng 1 W10919303 (panl-cntrl)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Washington, District of Columbia 20007

Ricardo S.

Job Details: 06/03/2022

"Cx complains that the unit not cooling and not making ice, inspected unit, found a defrost issue, the blade fan is full of frost, so i r an diangotic test mode the defrost heater is working, but the heater is bent, unit need the upgrade blade fan, heater, thermistor and harness, THE CLIENT WILL CALL THE OFFICE TO SEE IF WE CAN AVOID THE SERVICE FEE OR THE LABOR BECAUSE WE COME HERE 2 MONTHS AGO WITH SAME ISSUE; ordrng 1 WPW10436849 (heater) and 1 WP2163777 (blade-fan) and 1 WPW10487766 (harns-wire)"

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Washington, District of Columbia 20001

David J.

Job Details: 06/03/2022

Cx complaint unit not heating in microwave and oven fan is always running. Replaced parts as stated by previous tech. Tested unit and now working as intended. Did an average temp check and found the unit at 335. Adjusted temp and unit is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/03/2022

"pickup data loggers, senting to MA for diagnoses....this one is way off"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Martinsburg, West Virginia 25405

Danny R.

Job Details: 06/03/2022

unit has servrail erro codes and wont run the ui is flashing faded numbers as well the codes are for suding and drain amnd fill issues ill get control vavle and drain pump and pressure switch and ui bc its flashing wierd; ordrng 1 W11319991 (control panel) and 1 W11316246 (pressure switcxh) and 1 W11456953 (pressure hose) and 1 W11036928 (vavle) and 1 W11036930 (vavle double)

We serviced a

KITCHENAID OVEN

Model KODE500ESS02

Near Olney, Maryland 20832

Alexander D.

Job Details: 06/03/2022

"replaced both controls, console, both blowers and both door gaskets. tested unit. both ovens preheated to 350 within 15min. advised cx to monitor and call back if issues persist."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Madison Heights, Virginia 24572

Kyle A.

Job Details: 06/03/2022

"Cx complaint of unit having shattered front glass. Did confirm will need to return woth front glass, hinges, and emblem.; ordrng 1 W10894130 (Glass) and 2 W11178521 (Badge)s and 1 WPW10299225 (Hinge) and 1 WPW10299227 (Hinge)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 06/03/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 06/03/2022

drum not spinning due to factory glue holding front drum bearing/seal to drum. felt seal and clips failed due to drum trying to spin anyways.; ordrng 1 W11035878 (brng&seal) and 2 279220 (clip)s and 1 279441 (bearing ring)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GS6NHAXVS06

Near Clinton, Maryland 20735

Robert A.

Job Details: 06/03/2022

"Cx complaint that the unit is having trouble dispensing crushed ice and leaks from the fron left corner. I inspected the unit to confirm the complaint. I found the augor motor is stripped and the drive shaft is stuck in the augor motor. I will have to cut the drive shaft to remove the augor motor. The unit will need a new FC door to resolve the issue, because I don't have enough room to cut the drive shaft and it is not seperate with channel locks or vice grips. I called techline about how to locate and remove the augor motor. The water is leaking from the union connector elbow at the bottom of the FC door. I'm ordering a new connector for the return visit. I'm ordering all parts for the return visit.; ordrng 1 WP2323355 (drive shaft (IM)) and 1 2323357 (drive shaft grommet) and 1 WP2212365 (sleeve) and 1 WP2220458 (augor motor coupler) and 1 WP2198628 (drive shaft seal) and 1 WP2212370 (washer) and 1 LW10210164 (FC door) and 1 WPW10271543 (union connector)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 06/03/2022

Installed parts and tested unit and unit is now as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Waldorf, Maryland 20603

Robert A.

Job Details: 06/03/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Roanoke, Virginia 24012

Kyle A.

Job Details: 06/03/2022

Installed parts and tested unit and unit is now as designed

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Winchester, Virginia 22602

Ezra M.

Job Details: 06/03/2022

"not drying properly. per entitlements, unit purchased by builder 12/14/21, cust cannot locate closing paperwork. found gasket on blower housing out of position, reducing proper airflow. reseated tested, air no longer leaking at blower housing."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDB06

Near Stephenson, Virginia 22656

Ezra M.

Job Details: 06/03/2022

"installed parts, checks ok."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJW00

Near Washington, District of Columbia 20024

David J.

Job Details: 06/03/2022

CS complaint unit not cooling. Inspected unit and found freezer is at -2� and fridge was at 41�. CX states it gets warm in the fridge. Replaced both user interface and control board. Evaporator fan is running so I did not replace that. Customer will give us a call if nothing changes.

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Kearneysville, West Virginia 25430

Danny R.

Job Details: 06/03/2022

unit still doesnt work called tech line and found ui is bad start doesnt work .; ordrng 1 W11561182 (conreol iu) and 1 W11569437 (console assy) and 1 W11481116 (enocder)

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Reston, Virginia 20194

Christian C.

Job Details: 06/03/2022

Installed IM. IM filled. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Dover, Pennsylvania 17315

Marc M.

Job Details: 06/03/2022

cx complaint ubnit not cooling properly. inspected unit folllowing previous sealed system repair and found low side pressures in 15 inhc vaccum and high side at only 75 psi. unit will need full sealed system repair by senior ss tech.; ordrng 1 W10836706 (evap) and 1 W11233073 (condenser) and 1 W10810959 (tube) and 1 W11092625 (compressor) and 1 W10843121 (filter dryer) and 1 2174739 (tube)

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