Service History 1148 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Fairfax, VA 22030

Christian C.

Job Details: 06/03/2022

Went to install IM but connection to evap is wrong. On old IM there is only 4 pins but on new one there are 8. Please inspect WPW10715709 to see if they either match 4 pin connection on unit or match the new evap harness I am also ordering.; ordrng 1 W11562214 (evap harness) and 1 WPW10715709 (ice maker)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Richmond, VA 23234

Chris B.

Job Details: 06/03/2022

cx complaint unit makes loud inspeted unit found no eroor codes stored when in test mode no noise can be herd when in spoin or aggiate mode stated a load of clothes stated till wash cycle started couold not duplicate cx complaint

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/03/2022

unit not washing dishes entered cycle unit drained filled and than no souind can hear relay on control click but no noise from wash motor sugguesting sump replacmenta dn would like to return with control checked all connections tight fully seated; ordrng 1 W11087376 (sump)

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Reisterstown, MD 21136

Keith H.

Job Details: 06/03/2022

cx complaint is sometimes soap stays in dispenser or it remains idle for a while before actually starting. ordeirn new control and dispenser parts; ordrng 1 W11201292 (cntrl-elec) and 1 WPW10352973 (switch-dis) and 1 W11096092 (sensor) and 1 W10862190 (dispenser) and 1 WPW10110225 (flowmeter)

We serviced a

MAYTAG DRYER

Model MEDB950YW0

Near Vienna, VA 22181

Christian C.

Job Details: 06/03/2022

Installed heating element. Tested unit. Unit is heating.

We serviced a

WHIRLPOOL DRYER

Model MED6230HW1

Near Timonium, MD 21093

Keith H.

Job Details: 06/03/2022

"replaced motor, blower wheel, rollers, pulley. tightned every screw unit sounds normal now"

We serviced a

KITCHENAID FREEZER

Model KBSD618ESS01

Near Potomac, MD 20854

Roberto I.

Job Details: 06/03/2022

"Cx complaint Rc too warmTemp test with thermocouple showed 60F in the Rc and -8F in the Fc. Removed evap cover, found frost build up on the center of the evaporator. The fan is running, the damper is open and a good airflow comes out when the Fc door is open. Called tech line, spoke to Drew ( sr # 7733466637). Tested thermistors (good), found the control board sending only 1.3Vdc (should be 12Vdc) to the evap fan and the fan running slower. He advised to replace the gemini board. Quoted repait 492.52 with 125 labor for gemini board WPW10200659 replacement. The cx stated that another company already replaced a control. She asked me to provide the part # in order to call that company and figure out if the same part was already replaced. Collected 120"

We serviced a

WHIRLPOOL WASHER

Model WFW8620HW1

Near Pikesville, MD 21208

Keith H.

Job Details: 06/03/2022

cx complaint is unit leaking from dispenser. tested unit saw the leak from the dispenser orderin new dispenser; ordrng 1 W11524105 (dispenser)

We serviced a

WHIRLPOOL DRYER

Model WETLV27HW2

Near Alexandria, VA 22302

Emmanuel R.

Job Details: 06/03/2022

Replaced back panel and tested unit. unit is now working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS576FIDM01

Near Pikesville, MD 21208

Keith H.

Job Details: 06/03/2022

cx complaitn is food freezing in rc section inpsected unit put into diagnotics all sensors passed. i then found the diffuser not closing . i replaced damper and unit is working

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Macon, VA 23139

Joseph D.

Job Details: 06/03/2022

"cx declined email. unit with dented panel, must replace when available please.; ordrng 1 W11354870 (outer panel)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Gloucester Point, VA 23072

Lucas R.

Job Details: 06/03/2022

"cx complaint unit making noise, checked unit, powered down upon arrival, unable to duplicate noise, per cx noise stopped when door was opened, found evap thrmistor oor at 4 kohms at room temp, likely defrost issue caused noise, heater checked good in test 13. replaced thermistor advised cx to monitor, unit working as designed.; ordrng 1 WPW10384183 (thermistor), used 1 wpw10384183 (thermistor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FVGXWS00

Near Baltimore, MD 21207

Keith H.

Job Details: 06/03/2022

cx complaint is unit is running hot inspected unit an found fans and compressor running but not frost on evap at all will need ss tech 2 count job; ordrng 1 W10139462 (compressor)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Silver Spring, MD 20902

Julian H.

Job Details: 06/03/2022

replaced heater per svc pointer w11540964p&l covered by scode s17304

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near La Plata, MD 20646

Shawn D.

Job Details: 06/03/2022

arrived cleared almost all and found heater wire pulled out snapped pic. went to install new harness and the model number is wrong at the ended. fixed model number ordering evap harness for return; ordrng 1 W11581973 (freezer evap harness)

We serviced a

WHIRLPOOL WASHER

Model MHW5630HC0

Near Brunswick, MD 21716

Ricky E.

Job Details: 06/03/2022

customer stated that the unit was leaking and making a noise.. verified that the dispenser is leaking and would need the updated part per the service pointer... ran the unit in spin and was unable to find anything generating an abnormal noise.. need part...; ordrng 1 w11465533 (dispenser assy)

We serviced a

WHIRLPOOL DRYER

Model MDG8000BWQ

Near Ellicott City, MD 21042

Robert L.

Job Details: 06/03/2022

"installed blower and idler, installed cx supplied rollers, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Millville, DE 19970

Michael E.

Job Details: 06/03/2022

"On previous repair the drum was banging sides. I replaced dampers and then had an additional vibration that was making unit shake the house. After a couple loads were run through unit, the vibration stopped. I tested unit and verified that it is no longer vibrating thge house. I did not replace the dampers because unit is now working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near New Bern, NC 28560

Ronnie B.

Job Details: 06/03/2022

"removed and replaced gearcase, splutch, belt, drive hub, suspension, and washplate. when removing basket from box was severly damaged on both sides, needs re-ordered. calibrated, and tested unit unit is working as designed, however deteriorated basket still needs replacement.; ordrng 1 W10752719 (basket)"

We serviced a

MAYTAG WASHER

Model MVW7232HC0

Near Ocean View, DE 19970

Michael E.

Job Details: 06/03/2022

"CX complaint: not draining. Tested and verified complaint. Drain pump did not activate until was only a little watert in unit. I was having trouble with the latch not unlocking. Also, diagnostics working intermitantly. Replaced control, tested unit and it is now working properly. Job is complete. CX paid in full for ser4vice, labor, S&H and part by check number 1878"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Roanoke, VA 24012

Kyle A.

Job Details: 06/03/2022

Cx complaint of unit not dispensing water. Did confirm cold valve reading open. Will need to retur. With the valve.; ordrng 1 W11038689 (Valve)

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ00

Near Sandston, VA 23150

Chris B.

Job Details: 06/03/2022

replaced filter board unit working as desighned when installed unit still on and off found cap open line ordering cap and diod ; ordrng 1 W10850446 (cap) and 1 W11256462 (diod)

We serviced a

MAYTAG DISHWASHER

Model MDB9979SKZ0

Near Charlottesville, VA 22911

Eric F.

Job Details: 06/03/2022

"Installed element, calibrated unit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Falls Church, VA 22043

Christian C.

Job Details: 06/03/2022

"Cx complaint unit temps flucuate too much. Inspected unit found signs of moisture in FC and RC cavity. RC door does not seal completely on multiple points. Ordering RC door, gasket, and hinge; ordrng 1 LW10803941 (ref door) and 1 W11578847 (gasket) and 1 WP2325482 (bottom hinge)"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Roanoke, VA 24012

Kyle A.

Job Details: 06/03/2022

Cx complaint of unit producing codes. D8d confirm and found thermistor is reading improper resistance for current temp. Will need to return with thermistor.; ordrng 1 W11525996 (Control) and 1 WP8577274 (Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS311SDHM08

Near Wilmington, DE 19804

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit tripping breaker. Tested inspected and verifed complaint. Found the unit does not have a dedicated circuit and is on a gfi. Unit works as designed on a different circuit. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/03/2022

Cx complaint unit is not working properly inspected unit removed and replaced the inverter and drier tested and inspected for proper use unit now functions normally filled with 6.0oz

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Baltimore, MD 21202

Shane M.

Job Details: 06/03/2022

cx complaint the unit isnt washing proper. found 4-3 & 7-1 reactivate heater on return ordering spray arm & bring back sump.; ordrng 1 WPW10491331 (spray arm)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC

Samuel R.

Job Details: 06/03/2022

"replaced sump,tested unit and found no leaks.unit is now working properly"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Yorktown, VA 23692

Jason T.

Job Details: 06/03/2022

"Cx complaint, will not start a dry cycle, tested all circuits, found open winding the drive motor. Installed drive motor from truck stock, verified cycle temperature at 145 degrees, working as designed. Drive motor covered under 10 year warranty, charging for the service call and labor only : 230.00 (paid in full credit card REF # 4395428137); ordrng 1 279827 (Drive motor (cbe)), used 1 279827 (Drive motor (cbe)) from stock"

We serviced a

WHIRLPOOL FREEZER

Model GX5FHTXVQ04

Near Fairfax, VA 22030

Richard B.

Job Details: 06/03/2022

"CX complant , Not cold enough , Inspected unit and evap is iced over as well as frost on front of fridge. Will need to thaw out unit prior to return with duck bill fix S38253 scode covers part, CX paying service call and owes 110 labor on return ,; ordrng 1 W10619951 (drain tube S38253)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near ,

Taylor F.

Job Details: 06/03/2022

"Cx complaint is unit not cooling properly. Tested inspected and verifed complaint. Found the evap fan to be defective. Ordering the fan, blade, and also solenoid because unit is not dispensing cubed ice. Cannot reschedule at this time due to So parts.; ordrng 1 W11559968 (evap fan) and 1 WP2169142 (evaporator fan blade) and 1 WP2152713 (solenoid)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Fairfax, VA 22030

Richard B.

Job Details: 06/03/2022

"CX complant. Water remains in dispenser after washing. Inspected unit and found water remains inn dispenser after cycle. Checked everything per service pointer even though not for same serial number range and water connections are all good , Changed out dispenser and advised CX to do a wash cycle and if water remains. To leave drawer open per manual. Job completed m RB"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS01

Near Newark, DE 19713

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the ice box fan to be surging. Found 6VDC coming from p14-6 to p8-5 off control to ice box fan. Should be 12.7VDC. This is what was causing the ice box fan to surge. Ordering main control. Cannot reschedule at this time. Cx paid in full 443.68. 7733801866; ordrng 1 WPW10675033 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Springfield, VA 22150

Jason A.

Job Details: 06/03/2022

"CX complaint FRIGE not cooling. Ran test 5 at 100% Compressor pulls 168W but RC evap very weak & small section frost pattern. Replaced RC evap & install coupler & UV drier. Test 3way valve switching & flow. Check for leaks & run vac, Filled with 5.5) OZ R134. Good frost pattern & pressures. Good equalize > JJ"

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Baldwin, MD 21013

Neil H.

Job Details: 06/03/2022

CX COMPLAINT THEY HAD OVER SUDS HAPPEN CX SAID SHE SEEN SOAP GONE ON THE CYCLE AND THE CLOTHES DRY SHE PUT MORE SOAP IN RE RAN UNIT AND NOTICED WATER IN THE PAN CX HAS BEEN USING UNIT WITH NO ISSUE SINCE AND THE SOAP THEY USE IS 6X CON. BUT UNIT CHECKED GOOD AND CX SAID SHE ONLY USES 1TABLE SPOON OF DETER.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/03/2022

Cx complaint unit doesn't dry dishes. Entered into diag and found error code F4E2 no heat. Ran test cycle and the heater didn't come on. Inspected underneath unit and found the wire wasn't connected to heater. Reconnected wire and ran test cycle. Unit now heats and completes cycle. Unit checks good

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bear, DE 19701

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not dispensing water/ intermitten cooling. Tested inspected and verifed complaint. Found the main control not sending power to the dual valve for the water dispenser. Dual valve is working for the IM and dispenser is working to dispense ice. Had no power coming off of p3-4 when dispenser paddle was pushed. Tried unplugging pantry UI and LED driver board and neither made a difference. Ordering main control. Cx paid 333.68 by CC and owes 110.00 on return vsit. Cannot reschedule at this time.; ordrng 1 WPW10675033 (cntrl-elec)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Annapolis, MD 21403

Mitchell H.

Job Details: 06/03/2022

cx complaint unit not dispensing water or ice. inspected unit and confrimed. all parts checked good. both valves in spec. no lines frozen doors were shut. unplugged unit and plugged it back in and was working good. same as last year. informed cx to keep an eye on it for the next 30 days and let us know if it happens again. could be a control issue. collected service call.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Middletown, DE 19709

Taylor F.

Job Details: 06/03/2022

"Cx compalint is water leaking into the IM. tested inspected and verifed complaint. Found the water valve defective causing water to leak from the IM. Cx said it is a new issue and the IM worked properly for a few months. Unit is leaning to the left a little bit but cx said nothing has changed since it has been installed and issue is new. If problem persists, unit needs to be leveled. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Harrisburg, PA 17110

Fred G.

Job Details: 06/03/2022

cx complaint unit is not drying dishes and the heater isnt working. inspected unit and ran unit in a auto test and found not amp draw when heater was activated. removed front panel and found the heater element and wiring has continuity. checked for voltage coming from control to element by back feeding into the connector to find the connector was not fully seated in the control. tested after pushing it in and found 120.5vac and a amp draw of 7-6.8 amps. unit now checks good.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Middletown, DE 19709

Taylor F.

Job Details: 06/03/2022

Cx complaint is unit not washing. Tested inspected and verifed complaint. Replaced the sump from previous diagnosis. Tested unit and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Viola, DE 19979

Frederick R.

Job Details: 06/03/2022

Checked temps upon arrival and got 2deg in FC and 36 in RC. Pulled back cover and pulled amp draw of 0.87. Pulled evap cover and full frost pattern. Replaced control per last diagnosis due to intermitent operation. Evap and condenser fans bot running. By end of appt with doors open and closing the temps were at 7 in FC and 38 in RC. Unit is working as designed. Also found CX had water almost completely shut off. Turned water valve all the way on. Job is complete

We serviced a

WHIRLPOOL DRYER

Model WED6620HW0

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/03/2022

"CX complaint in no power to dryer. Inspected/tested and verified complaint. his is a stacked unit. Pulled unit apart in place to check thermal fuse and it was good. Unit has per to L1and L2. 120vac each. No pwer to control board at L2. Cannot diagnose any further without 2nd tech. CX is aware there will be a90 charge for 2nd tech. Please pre id control(W11350214), UI(W11370450), terminal block(WP3397659) and wire kit(279318). Collected 120 for SC from CX by check. Office reschedule"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Baltimore, MD 21224

Shane M.

Job Details: 06/03/2022

cx complaint of error code F7E1 & unit not working now. can confirmed. found error code F7E1. got underneath the unit & found belt slipped off due to splutch bolt comeing undone. no damage. retighten splutch. raned calibration mode. unit passed. advised cx DO NOT OVERLOAD Machine.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Rehoboth Beach, DE 19971

Frederick R.

Job Details: 06/03/2022

CX complaint is WM will not drain. Inspected unit and verified CX complaint. During inspection I found that the plug and cover for drain had come off unit. Had to manually drain water out of unit. After repair I tested unit twice for CX and it is now working properly. Job is complete

We serviced a

JENN-AIR MICROWAVE

Model JMW8530DAB

Near East York, PA 17402

Drew B.

Job Details: 06/03/2022

"replaced blower tested now functional cx paid for part, shipping, tax and normal labor. via check"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Columbia, MD 21046

Alexander D.

Job Details: 06/03/2022

cx complaint dryer doesnt shut off. cx called support line and they told him to just let it run or leave door open for a day to run out time on timer from factory. cx did that and its still not turning off. inspected unit and verified complaint. can hear timer motor running but cam isnt moving. ordering timer asm. call cx to schedule return visit once we have eta on part; ordrng 1 W10521398 (timer asm)

We serviced a

JENNAIR REFRIGERATOR

Model JFC2089BEM01

Near McLean, VA 22101

Roberto I.

Job Details: 06/03/2022

"x complaint no cool.Found both compartments at room temperature, fans running, compressor hot and not running. Resetted power, the compressor dragged 8amp without starting and the overload tripped. Resetted power several times until the compressor started and dragged 0.45amp (possible low ref). Compressor resistance reading was 7ohm and 11.5ohm (too high). Unit needs compressor W10507884, evaporator W11256565 and drier WPW10143759. **SEALED SYSTEM TECH** and **3 COUNTS**; ordrng 1 W10507884 (compressor) and 1 W11256565 (evaporator) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 3 counts"

We serviced a

MAYTAG MICROWAVE

Model MMV4207JZ00

Near Sandston, VA 23150

Gill G.

Job Details: 06/03/2022

helped bc

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS02

Near Arlington, VA

Emmanuel R.

Job Details: 06/03/2022

"Cs refrigerator is making a loud noise intermittenly. I inspected the unit and found the condenser fan is making a loud squealing like bad bearings or slipping belt noise , when it warms up and it has been runnning for a while. checked compressor and its running at 122 watts normal operation. Ordering condenser fan motor.; ordrng 1 W11387394 (condenser fan motor)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Bethany Beach, DE 19930

Michael E.

Job Details: 06/03/2022

Replaced the inlet valve as per previoius diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MED7230HC2

Near Stevensville, MD 21666

Alexander W.

Job Details: 06/03/2022

CX stated front panel has dent inspected and verified cx complaint went to install new panel from previous diag and found this is a white panel not chrome shadow. updated part number cannot resched at this time due to SO part; ordrng 1 W11402953 (front panel chrome shadow)

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Ocean City, MD 21842

Michael E.

Job Details: 06/03/2022

CX complaint: door separating. Inspected and verified complaint. I found the front glass panel is separating. I documented the defect in pics. Ordering door glass. Cannot reschedule due to BO part.; ordrng 1 W10877562 (glass-door)

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Barnesville, MD 20838

Brian R.

Job Details: 06/03/2022

replaced pump and tested unit. unit checks. unit needs a good cleaning. a lot of build up. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Elkridge, MD 21075

Alexander D.

Job Details: 06/03/2022

"cx complaint unit not washing. inspected unit and verified complaint. f4e3 washmotor not running, f7e1 no heat. unit is heating. found new sump has diverter on it, called MR and he said this happened before on a different model and definetly shouldnt have diverter. took diverter disc out and replaced sump asm and tested. both spray arms have good water pressure coming out and are spinning. watched for leaks through whole test cycle, no leaks at this time. advised cx to monitor and call back if theres any issues. unit is now working properly."

We serviced a

MAYTAG WASHER

Model MHW8200FW0

Near Frederick, MD 21704

Brian R.

Job Details: 06/03/2022

replaced all parts needed. drain pump box was opened and looked useded or put on to test and then switched back. 2 parts came with kit and will send them back. ran unit through tests and unit checked. advised cx to try a few cycles and see how unit does and call back if needed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Crozet, VA 22932

Eric F.

Job Details: 06/03/2022

" 7733631714Could not confirm cx complaint, cx using air thermometers to measure temperature in unit. Air temps fluctuate widely and are not an accurate way to measure unit function, tested food temps and found unit cooling properly. Cx has lost faith in unit based on work history, is unhappy with lost groceries. Called and documented everything with Whirlpool, no fix currently advised, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Dumfries, VA 22026

Demonte S.

Job Details: 06/03/2022

Arrived at the cx house asked the cx for there Closing Disclosure form. Cx can't find the Closing Disclosure form. Advised that the cx calls whirlpool to get an authorization.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Stanardsville, VA 22973

Eric F.

Job Details: 06/03/2022

"Installed valve, tested unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS01

Near Fairfax, VA 22032

Demonte S.

Job Details: 06/03/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Refrigerator Temperatures in Service Diagnostics Test - 1 Rc Thermistor. I'm getting 59 Degrees. Ran Service Test - 2 Fc Thermistor. I'm getting 30 Degrees. ( Cx has cut a hole in the cabinet for the Refrigerator could breathe. But the cx has put a drawer back in so this is defeating the whole purpose cause the unit isn't getting enough air. ) Checked the pressures on the unit. I'm getting 0 on the Low Side and 100 Psi on the High Side. I then recovered all Freon. Checked with Nitrogen. Filled unit to 140 Psi with Nitrogen. Let unit sit for 20 mins. No change in pressures. Also no Bubbles in the Compressor Section. Filled unit with Freon. Unit is starting to Cool. Called Whirlpool Techline Ref # 7733797206.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Milford, DE 19963

Frederick R.

Job Details: 06/03/2022

cx complaint is WM making noises. Showed up at CX house and he found out the issue was the unit wasnt level. He said he leveled it and hasnt had a problem since. No services rendered. Job complete

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Annandale, VA 22003

Jason A.

Job Details: 06/03/2022

CX complaint DRYER not heating. Found drum spins but no heat. Good voltage at terminal block when dryer is running. HTR measures 11OHMs > JJ; ordrng 1 WP3387134 (Cycling thermostat) and 1 279816 (thermal cutoff) and 1 WP3977767 (hi limit)

We serviced a

WHIRLPOOL RANGE

Model WCG97US0HS

Near ,

Michael E.

Job Details: 06/03/2022

"CX complaint: flames too high and center burner makes an occasional plume of flame. Tested and verified complaint. I adjusted all burners except the center. Center burner is only getting minimal gas flow and will not adjust. Ordering manifold assembly, tubing, and orfice holder. Marking burner head and ignitor for return visit. On repair visit, start by replacing orfice holder and both tubes, then test. After that, manifold and/or burner head may or may not need to be replaced. Cannot reschedule due to SO parts; ordrng 1 W10594395 (manifold) and 1 W10566296 (tubing-gas) and 1 W10566297 (tubing-gas) and 1 W10613381 (holder-orf)"

We serviced a

WHIRLPOOL FREEZER

Model KRFF507HPS03

Near Yorktown, VA 23692

Jason T.

Job Details: 06/03/2022

"Cx complaint, water collects at the freezer door gasket seal, found the lower casing mold bowed at the bottom of the freezer door. Ordering freezer and gasket, advised cx freezer door will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule a return visit, cx agreed. ; ordrng 1 W11436967 (Freezer door) and 1 W10407216 (Freezer door gasket)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Stafford, VA 22554

Tanner B.

Job Details: 06/03/2022

"CX concern the unit not heating , found loose connection on tco . reconnected and tested unit . job complete"

We serviced a

WHIRLPOOL RANGE

Model JES9750AAB

Near Yorktown, VA 23692

Jason T.

Job Details: 06/03/2022

"Cx complaint, will not bake at set temperature, repaired loose bake element connection, tested all circuits, found no vac from the control to the bake element, advised cx control is no longer available N.L.A. charging for the labor only : 110.00 (paid in full credit card REF # 4397044445)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Quinton, VA 23141

Gill G.

Job Details: 06/03/2022

cx complaint: unit is not draining. stored fault code F6E4(float switch open) found float switch arm had fallen out of position and was not activating switch. ran diagnostic cycle and found unit would not drain. disconnected drain line from hose going through floor and tested drain functioin. unit is draining as designed. advised cx that the drain going through the floor had a restriction preventing proper draining. cx is going to contact a plumber to correct issue. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near ,

Jason T.

Job Details: 06/03/2022

"Cx complaint, lower spray arm offset from the wash motor support, installed pre-i'd wash arm. Verified all unit functions for proper operation, working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Lorton, VA 22079

Jason A.

Job Details: 06/03/2022

"CX complaint FRIGE not cooling. Found unit unplugged, Plug unit in & motor start clicks compressor runs fro a few seconds then stops. Measured compressor resistance & replaced motor start. Same issue. Compressor pulls over 9A then stops. 2CountSealSyst > JJ; ordrng 1 W11370574 (Compressor kit) and 1 W10143759 (UV drier) and 1 W10913906 (coupler) and 1 2CountSealSyst (2CountSealSyst)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Virginia Beach, VA 23464

Jason T.

Job Details: 06/03/2022

"Installed parts to complete the repair, vacuumed and charged with 6 oz. Of r134a, verified proper air flow, cooling-freezing...working as designed. Charging for the labor only : 550.00 (paid in full credit card REF # 4396644286)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Manchester, PA 17345

Marc M.

Job Details: 06/03/2022

arrived at cx home and a different service company was already present and servicing the refrigerator. service as it pertains to Via was declined.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, MD 20616

Robert A.

Job Details: 06/03/2022

Cx complaint that the unit is not cooling at all. I inspected the unit and confirmed the complaint. I found the evap frozen over. I checked diagnostic mode and the heater did not come on and an error code for the defrost heater. I checked the defrost heater connector and the brown wire was loose. It was receiving 122v but because it was loose the unit was not defrosting. I secured the brown wire connector and tested the heater it worked fine. I replaced the thermistor just in case it was adding to the defrost issue. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, MD 20707

Israel R.

Job Details: 06/03/2022

"SR// 7733798337. Customer complaint unit is buzzing. I found the lower cover is rubbibng on to the condenser and making the condeser vibrate to the frame. the board cover is warping. Called techline and they told me to replace it. Ordering cover, screws and rivets. The unit needs to be flip on its side to be able to work safely to remove the cover. Need second tech and extra labor. Call customer when part is available.; ordrng 1 W10897560 (cover-unit) and 2 W11544659 (Screw)s and 8 8282566 (rivet)s"

We serviced a

IKEA RANGE

Model IGS900DS05

Near Alexandria, VA 22310

Lloyd B.

Job Details: 06/03/2022

Cx complained some of the buttons did not work and the upper oven did not heat. Inspected the unit and found that the ignitor does not draw enough amps to start the gas valve. There is an error for stuck key and some of the buttons do not work. Installed new ignitor and tested and it now heats to 350 degrees. Unit needs new user interface/switch membrane; ordrng 1 W10755955 (switch membrane)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYW00

Near New Bern, NC 28562

Ronnie B.

Job Details: 06/03/2022

cx complaint of bail arm popped out of ice maker. checked unit and found bail arm came out of ice maker when cx closed fc door. also found rails hard to open. cleaned and lubed rails for proper movement when opening and closing fc door. re-installed bail arm and ensured staying in place. confimred harvest and fill.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near Washington, DC 20008

Ricardo S.

Job Details: 06/03/2022

"Dispenser not working properly, sometimes when i press ice the unit started to dispensing water.. wires connection under the hoinge cks ok, unit needs a new pads and ice door assy becuase it does not closes well; ordrng 1 WPW10346924 (pad) and 1 W11130210 (door-ice)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Phoenix, MD 21131

Neil H.

Job Details: 06/03/2022

REPLACED THE HEATER PER SP TALKED TO THE CX'S AND THEY SAID NOTHING ELSE IS WRONG THEY WOULDN'T EVEN HAVE HAD KNOWN ANY PROBLEM UNTIL CONTACTED ABOUT THE BUSHING ISSUE SO I RAN TESTED UNIT FOUND NO STORED ERROR AND UNIT RUNNING PERFECT.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS03

Near Washington, DC 20024

David J.

Job Details: 06/03/2022

Cx complaint unit right side door gasket is ripped. Replaced door gasket and explained to Cx how to prevent that from happening. Unit is now as its intended to be.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Ocean City, MD 21842

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit making noise. tested, inspected, unable to verifiy complaint. cx mentioned that they were doing a very light load the first time, then a very unbalanced heavy load the second. instructed cx on proper use. unit working as designed. job is complete."

We serviced a

JENN-AIR REFRIGERATOR

Model JS42PPDUDE01

Near Gaithersburg, MD 20878

Julian H.

Job Details: 06/03/2022

BRAND NEW BUILD NOT OCCUPIED YETCX complaint about a dent found skin on RC deneted ordering; ordrng 1 W10800811 (door-skin RC)

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Berlin, MD 21811

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit not functioning at all. tested, inspected, verified complaint. replaced parts per prior diag, issue persisted. called WTL, spoke to rick (sr7733800477) traced power through the unit. had no power anywhere. got down to the filter board. no power coming in. checked power at the main fuse. had power but no power at filter board. traced harness, found bulk head plug not seated properly. fixed plug, have power at filter board, tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Washington, DC 20017

Samuel R.

Job Details: 06/03/2022

cx complaint unit has ice build up in the freezer has ice build up.inspected unit and could confirm cx complaint.found unit thermostat not to read properly and casusing unit to keep freezing.unit will also need a evap harness that comes with defrost thermostat.W11213872 8 tribles WPW10511937 0 tribles; ordrng 1 WPW10511937 (thermostat) and 1 W11213872 (evap harness)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Berlin, MD 21811

Jonathon C.

Job Details: 06/03/2022

"cx complaint, unit not making ice. attempted to replace door, unable to remove old UI without damage. spoke to parts specialist to order ui and schedule appointment for 6/6/22 at 9-12am.; ordrng 1 w11330486 (UI)"

We serviced a

KITCHENAID DISHWASHER

Model KDPE234GPS0

Near North Potomac, MD 20878

Julian H.

Job Details: 06/03/2022

"CX complait about tub gasket came completely off inspected and found it ripped as well replaced gasket and use adhesive from VS to attached properly to tub tested on trest mode and working CX PIF; ordrng 1 W11177741 (gasket) and 1 W10841140 (adhesive), used 1 w11177741 (door gasket), and 1 w10841140 (adhesive) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Salisbury, MD 21804

Jonathon C.

Job Details: 06/03/2022

"cx complaint, long dry times. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Waterford, VA 20197

Ricky E.

Job Details: 06/03/2022

"installed parts, unit cks ok.."

We serviced a

MAYTAG WASHER

Model WTW5000DW3

Near Cambridge, MD 21613

Jonathon C.

Job Details: 06/03/2022

"cx complaint, lid wont lock. actuated lock many ties, lidlock operating fine. found error code for motor fault, further inspection showed that the unit has a bad actuator causing motor fault during cycle, canceling the cycle. spoke to parts specialist to resched for 6/9 and order parts.; ordrng 1 W10006355 (actuator)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Winchester, VA 22603

Ezra M.

Job Details: 06/03/2022

"unit not cooling on arrival. installed new fc evap fan and harness, reset unit, verified unit getting full frost pattern on fc evap. will still need control.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/03/2022

installed a data logger in the RC and FC sections.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ05

Near Marbury, MD 20658

Robert A.

Job Details: 06/03/2022

"Cx complaint that the unit is freezing food in the RC and the water is not dispensing. I inspected the unit to confirm the complaint. I found the overall temps are good (39/3), they are set to 39/5. I ran test 1, 2 and 3 and all passed. I tested the water and it dispensed fine. There is currently no food that is frozen in the unit. She showed some veggies that seem to be going bad, but they belong in the drawers for longer lifespan anyway. They also claim there to be an abnormal noise, I could not verify any noise out of the ordinary. I unplugged the unit and let it sit for 3 min, then plugged it back in. Everything is working fine. The unit is working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 06/03/2022

Cx complaint is tha tthe unit is making a noise when washing. Upon arrival i found an F0E4 and an F7E4. I was able to switch the water lines. I then ran the dlms calibration and diag test. I also inspected the lower harness and found everything in pl;ace and secure. the unit is functioning as intedned. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDB02

Near Dover, PA 17315

Marc M.

Job Details: 06/03/2022

cx complaint ubnit not cooling properly. inspected unit folllowing previous sealed system repair and found low side pressures in 15 inhc vaccum and high side at only 75 psi. unit will need full sealed system repair by senior ss tech.; ordrng 1 W10836706 (evap) and 1 W11233073 (condenser) and 1 W10810959 (tube) and 1 W11092625 (compressor) and 1 W10843121 (filter dryer) and 1 2174739 (tube)

We serviced a

JENN-AIR MICROWAVE

Model JMW8530DAB

Near East York, PA 17402

Marc M.

Job Details: 06/03/2022

notes with DB

We serviced a

MAYTAG REFRIGERATOR

Model MFF2258FEZ07

Near Reston, VA 20194

Christian C.

Job Details: 06/03/2022

Installed IM. IM filled. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near York, PA 17401

Marc M.

Job Details: 06/03/2022

cx complaint unit not producing ice. inspected and found that the fill tube to the icemaker is frozen. was able to thaw fill tueb and test. unit now checks goodl

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Kearneysville, WV 25430

Danny R.

Job Details: 06/03/2022

unit still doesnt work called tech line and found ui is bad start doesnt work .; ordrng 1 W11561182 (conreol iu) and 1 W11569437 (console assy) and 1 W11481116 (enocder)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS4

Near Chesterfield, VA 23832

Joseph D.

Job Details: 06/03/2022

"unit is not at this address. it is at 8501 Crossfell Ct, Chesterfield, VA 23832 found relay for heater getting stuck or staying on on control,. replaced and unit working properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJW00

Near Washington, DC 20024

David J.

Job Details: 06/03/2022

CS complaint unit not cooling. Inspected unit and found freezer is at -2� and fridge was at 41�. CX states it gets warm in the fridge. Replaced both user interface and control board. Evaporator fan is running so I did not replace that. Customer will give us a call if nothing changes.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/03/2022

cx complaint the uhit is making a loud noise during operation. checked the unit and found a piece of tape had come off of the wire harness and got stuck in the condenser fan blade. removed the debri and tested operatin.

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