Service History 1145 - VIA Appliance

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waldorf, Maryland 20602

Robert A.

Job Details: 06/06/2022

Cx complaint that the unit's agitator is not spinning because clothing is stuck underneath it. I inspected the unit and confirmed the complaint. I removed the actuator and removed the clothing from underneath it. I calibrated and tested the unit for the cx. The unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Baltimore, Maryland 21206

Neil H.

Job Details: 06/06/2022

CX COMPLAINT UNIT NOT AGITATING FOUND WHEN LOOKED UNDER UNIT OIL LEAKING FROM GEARCASE GEARCASE JOB NEEDED NEW MOTOR BELT ACTUATOR.2COUNT NEEDED; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 W11283592 (Whirlpool Washer Drive Motor) and 1 WPW10006384 (drive belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Fairfax, Virginia 22033

Richard B.

Job Details: 06/06/2022

"CX complant. Ice overfilling and filling ice bin. Prior diagnosis found ice maker needed, Installed new ice maker and tested unit , Unit rotated and filled with water , Advised CX to throw out first few batches of ice, Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 06/06/2022

"cx complaint unit has excess lint getting past the filter, explained to unit that the filter is not guaranteed to catch all the lint and performed an airflow test which failed due to the way the exhaust is routed, advised cx to correct his exhaust. job complete"

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM02

Near Bethesda, Maryland 20816

Roberto I.

Job Details: 06/06/2022

"CX complaint tears on right door gasket.Inspecterd unit, confirmed tears on the right door gasket. Replaced gasket using pre id. Unit good to go."

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near ,

Brian R.

Job Details: 06/06/2022

cx complaint is unit not runing and then a F2E2 code shows. code is for HMI Disconnected. cleared codes and recalibrated and ran through tests. cx said last company replaced the front UI and not control. control needed. cx said he will need to work out something with office to schedule so as soon as parts in office will schedule with cx.; ordrng 1 W11419171 (Control)

We serviced a

WHIRLPOOL FREEZER

Model WRS325SDHZ08

Near Broadlands, Virginia 20148

Ezra M.

Job Details: 06/06/2022

"rc low cool, fc evap frozen over, verified unit reading thermistor, defrost works in manual activation. unit short cycling defrost. ordering evap harness and control, will keep thermistor on ticket for next visit.; ordrng 1 W11581973 (evap harness) and 1 W11558182 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near ,

Eric W.

Job Details: 06/06/2022

cx complant of unit not dispencing ice inspected unit found the teeth on coupler to auger is stripped off needs new auger coupler; ordrng 1 WP2220458 (auger coupler)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Washington, District of Columbia 20016

Roberto I.

Job Details: 06/06/2022

Replaced parts and ran a calibration cycle. Ran a test cycle and then manual spin. The unit worked as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model MTB1976HRW

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/06/2022

cx complaint is unit is noisy inspected unit found the condenser fan motor falling apart causing the blade to rub against bracket when operating orderin new fan motor cx paid in full; ordrng 1 W11387394 (cond fan motor) and 1 W10156818 (fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Baltimore, Maryland 21218

Milton J.

Job Details: 06/06/2022

"Cx complaint FC door not shutting properly. Installed new FC Door, Washer and Nameplate as previously ordered. Fluffed top left corner gasket. Unit functioning properly. Control not sent back though. Reordering Control. -MJrob; ordrng 1 W11353813 (Control)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS06

Near Richmond, Virginia 23234

Chris B.

Job Details: 06/06/2022

cx compalint unit will not operate inspected unit found both interlock switch engaged when door is shut reposition interlocks so that they catch door unit now work but only for a few seconds inspected unit found open line threw diod and cap unit will need diod and capicitor cx stated theyw ill replace unit due to its already dented and will need 2nd man unit is over the range collected 120 sc cc

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Randallstown, Maryland 21133

Keith H.

Job Details: 06/06/2022

cx complaitn is unit not completing cycle inpsected unit and ofund the cold side of inlet valve malfunctioning therefore wont rinse ordeirn nee valve; ordrng 1 W11038689 (valve)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found the venting being used is the foil flex venting this unit requires the hard rigid showed cx on page 17 of owners manual where states this venting to be used and what not to use recommended replace venting unit is heating properly and has plenty of volume out the rear of the unit. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404ESS3

Near Arlington, Virginia 22205

Jason A.

Job Details: 06/06/2022

S22916 CX complaint DW top rack fell. CX tried to order a replacement rack but was sent the wrong parts. See SDpics. CX will try to find the old parts if any are usable. CX paid in full. Rails are covered under S22916 > JJ; ordrng 2 WPW10588164 (2Adj Housing 7.67)s and 2 WPW10250162 (9-cover 4.85)s and 2 WPW10250160 (3-clip 42.27)s and 2 WPW10546503 (4-adjuster 29.53)s and 2 WPW10195839 (5-dishrack adjuster 36.04)s and 2 WPW10195840 (6-positioner 33.01)s

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 06/06/2022

found harness connection to switch that activates upon paddle depression not seated. supplied photo. unit now working properly. dispensing ice properly. the ice paddle wasnt plugged in.

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Waldorf, Maryland 20602

Robert A.

Job Details: 06/06/2022

"Cx complaint that the unit is making a weird noise during the cycle. I inspected the unit and confirmed the complaint. I found the cx has a rubber mat underneath the unit to absorb shock and balance the load. The rotor is rubbing against the mat. I removed the mat, calibrated and tested the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2089HPY

Near Washington, District of Columbia 20007

Roberto I.

Job Details: 06/06/2022

Cx at the door asked to cancel service

We serviced a

KITCHENAID DISHWASHER

Model KDTM354EBS3

Near Olney, Maryland 20832

Ricardo S.

Job Details: 06/06/2022

"Cx complains about a water leak, inspected unit, no water coming into the unit, supply valve cks ok, the board is not sending power to the valve.. 11.2vac connections cks ok. order control board first.; ordrng 1 w11341628 (cntrl elec)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Stone Ridge, Virginia 20105

Ezra M.

Job Details: 06/06/2022

"installed float switch, ran full test cycle, no leaks evident."

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 06/06/2022

cx complaint unit had locked door. was able to access unit and found that the unit had power coming in but the control and fascia werent responding. will need control and console for repair once in office will need to call and set return with cx; ordrng 1 W10859004 (fascia) and 1 W11029844 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM01

Near Aldie, Virginia 20105

Ezra M.

Job Details: 06/06/2022

"installed water filter housing, tested dispenser, working properly"

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Falls Church, Virginia 22046

Jason A.

Job Details: 06/06/2022

CX complaint DRYER not heating. Found drum spins but no heat. Measured at outlet 120VAC L1 to N but only 58VAC L2 to N. Inspected & measured heating components are all good. CX will call electrician > JJ

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Ashland, Virginia 23005

Thomas B.

Job Details: 06/06/2022

Cx complaint noise when unit is agitating loud grinding in one direction works normally in other direction tried to remove the center post screw on the rotor unable to remove spent 30 mins trying to get off and it started stripping ordering gearcase and associated parts to fix issues; ordrng 8 W11027980 (screw)s and 1 W10734521 (slider) and 1 W10754448 (clutch) and 1 W11260238 (rotor) and 1 W11195971 (stator) and 1 W11449841 (Gearcase)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Burke, Virginia 22015

Demonte S.

Job Details: 06/06/2022

Installed the Damper Control / Diffuser. Tested the unit in Service Test - 3 Damper / Fan Motor Test. Damper is Opening / Closing. No Noise. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KBBR306ESS01

Near Beaufort, North Carolina 28516

Ronnie B.

Job Details: 06/06/2022

"cx coimplaint of leds out in unit. service pointer w11606409 SCODE S84638 calls for replacement of all 12 leds. removed and replaced all leds. After all leds replaced performed futher troubleshooting as ui not lighting up and no rc light working. found door swithc cam assy bent and missaligned. also door could be raised a little for better fitment. ordering parts needed for repair.; ordrng 1 WP2307857 (extension) and 1 W10741111 (bracket) and 1 2257644 (hinge,door top) and 2 WP8281164 (screw)s and 2 W11189635 (screw)s and 1 W11474472 and 1 WP2316804 (spacer) and 1 2316805 (hinge-door) and 1 WP2006346 (washer) and 1 W10188434 (gap-hinge) and 1 W11171640 (shim-hinge) and 1 WP489467 (washer) and 1 WP487576 (washer)"

We serviced a

WHIRLPOOL DRYER

Model WED4800BQ1

Near Virginia Beach, Virginia 23451

Carl A.

Job Details: 06/06/2022

"replaced parts needed for repairs use parts off of truck stock tested unit works as designed; ordrng 1 279827 (motor!dryer) and 1 279838 (element,heater), used 1 279827 (drive motor), and 1 279838 (Heating Element) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Milford Mill, Maryland 21244

Keith H.

Job Details: 06/06/2022

cx complaitn is forst buildup in freezer inspected unit and found gap in door seal. i heated seal to make it flexible closed door and gasket is sealing properly unit is working

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Brandywine, Maryland 20613

Robert A.

Job Details: 06/06/2022

Cx complaint that the unit is leaking water during the cycle. I inspected the unit to confirm the complaint. I found no error codes and ran a service cycle. All components passed with no issues. I noticed the bushing have worn out only leaving the rubber washers. The unit needs a new heater element with correct bushings that don't disintegrate. I'm ordering the part for the return visit.; ordrng 1 W11537778 (element)

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS02

Near ,

Tanner B.

Job Details: 06/06/2022

F3E0 Error. main oven temp sensor open or shorted . found the purple wire backed out of connector . reseated and tested unit .. no errors. unit is now heating as designed .. job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Chevy Chase, Maryland 20815

Roberto I.

Job Details: 06/06/2022

"Replaced adjuster, noticied of a warped tine row pivot. Replaced part from v/s. Unit tested ok; ordrng 1 wpw10082853 (tine row pivot (RI van stock)), used 1 wpw10082853 (tine row pivot) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM03

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 06/06/2022

"cx complaint no cool. checked temp, unit at 43 degrees. bunch of frost build up on evap cover, used steamer to remove frost build on evap, verified unit is forming a frost pattern. checked heater, heater is good, evap fan motor is good, thermistors are within range, come to find control not sending power to heater. therefore unit will need control to complete repair. ordering control and returning with evap thermistor; ordrng 1 W11496881 (control)"

We serviced a

KITCHENAID COMBO

Model KOCE500ESS11

Near Bethesda, Maryland 20814

Julian H.

Job Details: 06/06/2022

7733809571CX complaint about unit not getting power inspected found no power to ui went to junction box and found power there getting power to j8 replaced control resume power same issue called Tl checked power again to j8 per his request not getting power now checked each wire to ground getting 124vac from bk to ground and 124vac from n to ground problem with polarity needs an electrician

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/06/2022

per notes replaced door panel due to moisture from vent cuasing rust to form

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Bethesda, Maryland 20814

Julian H.

Job Details: 06/06/2022

CX states about rh side door opening when closing FC door CX is slamming it told her to be mindfull about closing doors gently adjusted heght for now need to replaced rh side door; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KBS0

Near Spotsylvania Courthouse, Virginia 22553

Tanner B.

Job Details: 06/06/2022

installed new heater and tested unit. job complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near New Oxford, Pennsylvania 17350

Bernard M.

Job Details: 06/06/2022

"Cx complaint the freezer frosts up. Inspected unit and found the FC door gasket has a gap at the top creating frost inside on the shelves. The door opens and closes properly. no issues with door rails. Ordering freezer door, informed cx that door will be shipped to address and to inspect part for damage. Cx will contact office to recshedule when door arrives.; ordrng 1 W10909682 (nameplate) and 1 W10815701 (freezer door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MFX2571XEM0

Near Baltimore, Maryland 21218

Milton J.

Job Details: 06/06/2022

Cx complaint unit not making ice. Went over O.O.W. pricing with CX and service was denied. CX said unit was to old to possible have that much money into the ice maker at this time. No service was provided. -MJrob

We serviced a

WHIRLPOOL DRYER

Model WED9400SW0

Near Bethesda, Maryland 20817

Julian H.

Job Details: 06/06/2022

reverse swing on door working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS04

Near Fort Hunt, Virginia 22308

Lloyd B.

Job Details: 06/06/2022

"Cx complained the rc did not cool. Inspected the unit and found at the p8 pin 1 to 2, the resistance of the rc evap thermistor is 4.69 which is around 55 degrees, the current temp of the rc but there is slight frost around the rc evap. In step 90, the defrost heater turned on. Reset the filter and it reads 'good' but if upon return, filter status comes back on, we will replace the side ui. Unit needs new control kit; ordrng 1 W11533213 (control)"

We serviced a

MAYTAG WASHER

Model MVWB835DW

Near Waldorf, Maryland 20601

Robert A.

Job Details: 06/06/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WGD5100HC1

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/06/2022

"cx complaint f2e2, f2e1, found unit heating properly, found vent snaked up behind unit, causing trap of steam which has now filled vent with water, spoke with installer who will correct vent, seems steam/moisture was getting in console causing errors , console fully responsive, if cx calls back after vent fixed for f2 pre-id W11419056........testedv all ops ok"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Alexandria, Virginia 22308

Lloyd B.

Job Details: 06/06/2022

"Cx complained the unit leaked. With a clear door, could see the spray arm shooting downwards pushing the water out the corner of the door. Unit needs new spray arm; ordrng 1 W10837249 (spray arm)"

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS01

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 06/06/2022

cx complaint is the unit not making ice. when i arrived circ pump was running but resiviour was empty. plate had frost on it. i found water supply valve was turned on. can not hear fill valve running. inspected and found it was not plugged in. once plugged in unit filled. i let it run to see if it developed any ice. unit began forming ice sheet. unit is working as designed.

We serviced a

JENN-AIR RANGE

Model JGRP436WP01

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 06/06/2022

"Replaced parts, new UI worked ok. Tested oven by starting an bake cycle. The unit worked as designed. Collected 125"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Stuarts Draft, Virginia 24477

Eric F.

Job Details: 06/06/2022

"Installed roller, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 06/06/2022

"cx cxomplaint unit not cooling, checked unit low pressure at -13' upon arrival, appears schrader valve on coupler popped out of coupler and caused leak at comprssor, vacuumed and charged, sprayed all joints and lok rings with soap bubbles, unable to locate any other leaks, low pressure at 0 psi, frost pattern forming, amp draw 1 amp, advised cx to monitor, unit works as designed."

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Staunton, Virginia 24401

Eric F.

Job Details: 06/06/2022

"Went to do install, found additional damage to unit, one leveling foot missing. Ordering foot, will use other parts on return visit.; ordrng 1 W10862938 (feet-lvlng) and 1 WP3359452 (nut)"

We serviced a

MAYTAG WASHER

Model MEDC465HW0

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 06/06/2022

"Confirmed cx complaint unit not heating. Found harness shorted, inline redline fused to ground line causing unit not to functiong. Ordering harness.; ordrng 1 W10640709 (harns-wire)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Charlottesville, Virginia 22901

Eric F.

Job Details: 06/06/2022

unable to locate unit.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Williamsburg, Virginia 23188

Lucas R.

Job Details: 06/06/2022

"cx complaint intermittent ice, checked unit temps at -2 and 36, jumpered t and h icmaker cycled, unable to duplicate at this time, leveled unit, cleaned condensor, and advised cx to monitor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM

Near Annapolis, Maryland 21403

Mitchell H.

Job Details: 06/06/2022

cx complaint units door does not shut on its own and possibly causing the unit to not cool as well. inspected unit and confiirmed complaint. adjusted feet up and door now swings shut by itself without help. this should eliminate the possiblity of it being left open like cx says it has been. job completed. all other components working as desinged. unit is under warranty due to m/s

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bel Air, Maryland 21015

Brian R.

Job Details: 06/06/2022

replaced heater and tested and checked unit. no leaks seen and unit checked. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 06/06/2022

came out to repalce the controls and too install a light the cx had. i advsied him since he supplie the light that i can not warranty it. cx understood. finally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW06

Near Fairfax, Virginia 22030

Richard B.

Job Details: 06/06/2022

"CX complant,. Gaskets not sealing good. Inspected unit and found both door gaskets not seating good and pulling away from door frame. Tried reseating but gaskets dont stay seated, Installed new gaskets and heated to fluff, Advised CX to leave door closed for 1 hour to seat. Job completed, RB"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Laurel, Maryland 20708

Alexander D.

Job Details: 06/06/2022

cx complaint unit giving f0e4 error. inspected unit and verified complaint. f0e4 spin limited by water temp only error stored. tested valves and they all open. must be issue with thermistor built into valve. replaced valve and tested. have a reading when testing inlet thermistor in sensor feedback and reading changes as water fills in. ran calibration and autotest. unit is now working properly.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Middletown, Pennsylvania 17057

Drew B.

Job Details: 06/06/2022

when arrived found the wrong model was input causing incorrect caps and burners will need correct ones and had ordered so call when all in to return.; ordrng 2 WPW10515455 (biurner head)s and 1 WPW10515454 (burner head) and 1 WPW10515453 (burner head) and 2 WPW10515459 (igntr)s and 2 WPW10183368 (cap)s and 1 WPW10183369 (cap) and 1 WPW10183370 (cap-burner)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Dover, Delaware 19901

Taylor F.

Job Details: 06/06/2022

Cx complaint is unit not washing. Tested inspected and verifed complaint. Replaced the sump from previous diagnosis. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI7FVCXWB00

Near La Plata, Maryland 20646

Robert A.

Job Details: 06/06/2022

"Cx complaint that the unit is still not making ice. I inspected the unit and confirmed the complaint. I fully took apart the IM box and found there to be ice around the IM motor behind the case. I removed the ice and tested the unit for the cx. I performed a harvest test (T&H) as well as jumped the water valve (L&V), both worked fine. The unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG515S0LS1

Near Chesterfield, Virginia 23838

Joseph D.

Job Details: 06/06/2022

"found ignitors improperly seated and crooked burner caps, reseated all and unit igniting properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Bethesda, Maryland 20817

Julian H.

Job Details: 06/06/2022

Cx complaint about top rack falling down found a lh side adjuster broken need part; ordrng 1 WPW10546503 (adjuster)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS6

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/06/2022

replaced board and unit powering socket properly.

We serviced a

AMANA DISHWASHER

Model ADB1400AGW3

Near Hyattsville, Maryland 20782

Shawn D.

Job Details: 06/06/2022

could not get email i could abrley understand cx. cx complaint unit not draining. inspected unit and confirmed unit not draining full of water. drain pump connection are tight and drain pump wont run. vacumed out water then grabbed pre id drain pump replaced and tested and now unit drains. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHB0

Near Bel Air, Maryland 21014

Brian R.

Job Details: 06/06/2022

cx complaint is rince aid is leaking out the back of the dispenser not water leaking from back of unit. she also said things seem more wet when done. unit does have plastic liner and went over that with cx. tested and ran unit and ran auto test to reset unit as heater was off. will order parts needed and office will schedule.; ordrng 1 W10861000 (Detergent Dispenser) and 1 W11305308 (Control)

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Washington, District of Columbia 20015

Roberto I.

Job Details: 06/06/2022

"Cx complaint unit randomly doesn't spin properly and leave the clothes wet. Water left in the water dispenser.Ran test mode, found F0E2 (oversudsing) error. Ran a test cycle, the unit spinned and drained fine. Seems like the control reads an out of balance even with a load of only bathroom towels. Control board to be replace was already diagnosed by Via in the past but we never came back to replace it. Confirmed water left in the softner dispenser, unit needs new dispenser per sp : W11504923 Rev A. Ordering control board W11322901 and dispenser assy W11465533; ordrng 1 W11322901 (control board) and 1 W11465533 (dispenser assy)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 06/06/2022

"Confirmed cx complaint seal not seated properly. Reseated seal, tested unit, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MFT2976AEM03

Near Washington, District of Columbia 20011

Roberto I.

Job Details: 06/06/2022

"CX complaint unit too warm, random power outage message on display.Temp check with thermocouple showed 31F in the Fc and 56F in the Rc. Found Rc evapotator and cover completely covered by thick frost. The fan is jammed by ice and is not running. The evaporator is not defrosting and also the pantry UI is not responding properly and the pantry light is not working. Quoted repair 500.84 with 155 labor for Rc harness with thermistor WPW10277799, Rc evap fan W10633627 and pantry cover with UI W11088190 replacement. Cx needs more time to make a decision. If we go back to this repair cx must to defrost the unit by unplugging it 36/48 hours before our arrival.; ordrng 1 WPW10277799 (harnes with thermistor) and 1 W10633627 (Rc evap fan) and 1 W11088190 (cover)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Hyattsville, Maryland 20782

Shawn D.

Job Details: 06/06/2022

arrived and unit was unplugged but still kinda cool. cleared remaining ice on fridge evaporator then replaced fan and drain pan kit then tested fan runs. unit is good

We serviced a

MAYTAG DISHWASHER

Model MDB8989SHZ

Near Union Bridge, Maryland 21791

Marc M.

Job Details: 06/06/2022

cx complaint unit not washing dishes. inspected unit and found that the unit does fill but is not pumping water during cycle. unit will need parts.; ordrng 1 W11225084 (cntrl-elec)

We serviced a

MAYTAG WASHER

Model MVWB880BW0

Near Eldersburg, Maryland 21784

Marc M.

Job Details: 06/06/2022

cx complaint unit not locking lid and not completing cycle. inspected unit and checked for errors present in diagnostic entry. found error f71. cx stated seeing a display of 'something with a 5' which in this case would have been the '5d' displayed during a suds error. suds excess will represent a failure within the pressure switch and cause a number of cycle completion and water level errors. ran auto test cycle to confirm no other points of failure. unit will need cleaning cycle performed. collected only for service call.

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Hyattsville, Maryland 20783

Shawn D.

Job Details: 06/06/2022

"arrived checked over uni aand cx said it has a f3 code but last guy said f1e1 so i checked for errors and unit has f3e1 error code for pressure fault so took dryer down and checked pressure hose and found it has been rubbing on the tub in the back. went to van and grabbed pressure hose from v/s insatlled and tested on normal cycle and it made it passed the point where she said the f3e1 error code would pop up. part is way cheaper and cx needs a refind of 104.30. unit is good; ordrng 1 W11044559 (water level hose 19.97), used 1 W11044559 (water level hose) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Takoma Park, Maryland 20912

Shawn D.

Job Details: 06/06/2022

replaced gasket then had to clear all ice no ice was cleared before it was bad i then tunred unit back on and unit started cooling and fan works water is draining for evap drain. unit is good

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS0

Near Winchester, Virginia 22601

Justin S.

Job Details: 06/06/2022

the unit flickered the lights when plugged in. found the unit is heating but the fan is not activating. the unit needs the control and fan; ordrng 1 W10892389 (control) and 1 W11441128 (fan)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Washington, District of Columbia 20011

Shawn D.

Job Details: 06/06/2022

inspected unit and confirmed bad heater on unit. replaced heater then tested no leaks. unit is good

We serviced a

WHIRLPOOL DRYER

Model WED97HEDU0

Near Travilah, Maryland 20854

Julian H.

Job Details: 06/06/2022

replaced housing charge 135 LABOR I LEFT A QUOTE TO CX WITH THIS CHARGE NOT 150 working fine

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Baltimore, Maryland 21214

Neil H.

Job Details: 06/06/2022

F8E4 CX COMPLAINT FOUND WATER IN OVER FILL TRAY DUMPED AND TESTED UNIT AND FOUND UNIT GOOD.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Baltimore, Maryland 21213

Neil H.

Job Details: 06/06/2022

REPLACED THE INLET WATER VALVE UNIT RECALB TESTED GOOD.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Washington, District of Columbia 20005

Shawn D.

Job Details: 06/06/2022

arrived checked fridge evaporator and no signs of leaks then checked freezer and all i smell is burnt oil and residue on bottom drain pan and also on bi metal wires showed cx. replaced freezer evaporator due to leaking then 3 way valve could be clogged then added uv drier brazed bottom on then turned unit on to find no air coming out of cabinet where direr hook up. cut condenser line out of cabinet and no flow out of cendenser so checked weld on compressor and doesnt seem clogged so condenser has to be the issue now. i need a second tech to lean unit back change condenser and will have to change compressor again so we have a good sealing weld on it. cx isnt happy. ordering more parts for return; ordrng 1 W10240365 (condenser) and 1 W10779331 (compressor) and 1 nitrogen (nitrogen) and 1 2techjob (2 tech job) and 1 s.s.techonly (s.s. tech only) and 1 3countjob (3 count job)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Gambrills, Maryland 21054

Alexander D.

Job Details: 06/06/2022

"cx complaint received notice saying unit needs service. upon arrival cx said unit has leaked and caused floor damage. inspected unit and verified complaint. took pics of floor damage. removed toe plate and insulation is soaked. pulled unit out and found heater has leaked from both nuts, bushings on old heater are completely deteriorated. replaced heater and tested, no leaks at this time, test cycle completed properly. unit is now working properly. advised cx to contact kitchenaid cx service for resolution for floor damage, cx understands. cx kept old heater as evidence."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Gaithersburg, Maryland 20877

Ricardo S.

Job Details: 06/06/2022

CX DOESN'T WANT THE SERVICES

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Yorktown, Virginia 23693

Jason T.

Job Details: 06/06/2022

"Cx complaint, not cooling-freezing properly, found evaporator frosted up, during defrost cycle test, no vac from the control. Installed inlet valve and harness, verified water flow from the dispenser, advised cx control is on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11567495 (Control)"

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Yorktown, Virginia 23692

Jason T.

Job Details: 06/06/2022

"Cx complaint, water leaks from the bottom of the tub, from previous repairs no leaks detected. Found during manual test, water slowly dripping from the tub gear case seal, plastic mold not aligned properly with the lip of the seal. Advised cx parts on order, outer tub will direct ship to her house, inspect for any damages and contact VIA dispatch to schedule return visit, cx agreed.; ordrng 1 2count (2 count) and 1 W10371566 (Outer tub assembly) and 1 W11454372 (Gear case) and 1 W10721967 (Cam Kit) and 1 W10528947 (Hub assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 06/06/2022

Cx comploained the ice bin would get stuck. Installed new ice bin and the unit works as designed. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Joppatowne, Maryland 21085

Brian R.

Job Details: 06/06/2022

"cx complaint is with a leak from under unit checked unit to find element blown out and where leak is coming from. replaced from VS and tested unit. unit checks and no leaks. cx will try a few cycles and see how it does, job complete.; used 1 W11537778 (Element) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Virginia Beach, Virginia 23456

Austin D.

Job Details: 06/06/2022

"cx complaint the unit is still not washing and completeing the cycles. checked the unit and found that at the 20-25 minjute mark the unit is still shutting down. therefore, the unit has an issue with the sump and pump or the lid strike. cannoit verify whether it is one or the other. ordering all parts needed to resolve the issue. also noticed the dispenser door is defective.; ordrng 1 W10861000 (detergent) and 1 WPW10653840 (lid lock)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 06/06/2022

"cx complaint frost building up on the bottom side of ice bin, water dripping from ice dispenser, frrezer lights out, feezer door switch broken, and water is only cold for the first glass of drinking water dispensed then its room temperature. explained to cx again how the unit doesnt have a large resevoir to cool water, ordering seperator assembly, door switch, and freezer light as well as tightning ff door handle; ordrng 1 W11423782 (seperator) and 1 W11396033 (door swit) and 1 W11520324 (freezer light)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM06

Near Stephenson, Virginia 22656

Danny R.

Job Details: 06/06/2022

unit had the grove that holds th gasket in is miss formed and wont hold gaskit in place will need to new doors grooved chunnles will not holdd cass woring top in bottom and boors; ordrng 1 W10638684 (door fresh) and 1 W10638683Stainless (frezer door)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 06/06/2022

"Duplicate ticket, this job is complete"

We serviced a

KITCHENAID RANGE

Model KOSE500ESS02

Near Fairfax, Virginia 22030

Richard B.

Job Details: 06/06/2022

"CX complant. Oven not wworking, Prior diagnosis found oven thermal fuse was open , Cycled breaker and changed thermal fuse , Retested oven , Oven working as designed. Job completed, RB"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LM1

Near Boyds, Maryland 20841

Ricardo S.

Job Details: 06/06/2022

replaced tub nut. unit tested and working ok.. no leaks

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 06/06/2022

"Per the previouse tech, i was able to access and replace the pressure hose. UNit now test good."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near La Plata, Maryland 20646

Robert A.

Job Details: 06/06/2022

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKB0

Near Accokeek, Maryland 20607

Shane B.

Job Details: 06/06/2022

installed all ordered parts and restored power to unit. tested unit for cx. unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF305EWH00

Near Washington, District of Columbia 20012

Roberto I.

Job Details: 06/06/2022

"CX complaint no ice. Cycled icemaker, it worked bu to water fill. Water supply ok and confirmed 120 V supplied to the valve. Replaced inlet valve using pre id. Icemaker cycled and filled ok."

We serviced a

MAYTAG WASHER

Model MVWB835DW2

Near Bryans Road, Maryland 20616

Shane B.

Job Details: 06/06/2022

"cx complaint is the unit not running cycles. it starts then shuts off. confirmed complaint. i checked for codes and found F5E2 lid lock failure, F5E3 lid will not unlock, F2E1 stuck key. cleared code and tried cycle again. F5E2 returned. tested lid latch in diagnostic mode and it does not respond at all. unit will need a new lid latch. quoted cx for repair. they paid in full.; ordrng 1 W10861642 (latch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Nanjemoy, Maryland 20662

Robert A.

Job Details: 06/06/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

IKEA REFRIGERATOR

Model IRT138FDM00

Near Washington, District of Columbia 20005

Shawn D.

Job Details: 06/06/2022

"arrived checked temps and freezer is at 25 degrees, checked amp draw .3 amps we are low on freon and leak is probably coming from the evaporator ordered parts are not needed. ordering s.s. parts for return needs to be a 3 count job on return; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor kit) and 1 W10843121 (drier) and 1 W10913906 (coupler) and 1 s.s.techonly (s.s. tech only) and 1 3countjob (3 count job)"

We serviced a

WHIRLPOOL DRYER

Model WGD8127LW1

Near Culpeper, Virginia 22701

Tanner B.

Job Details: 06/06/2022

CX Concern the ui not responding intermittenly.. would have to cycle power to get unit to work. no errors found. the speaker on ui was very raspy. replaced ui and tested unit. now working as designed . job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Chantilly, Virginia 20151

Richard B.

Job Details: 06/06/2022

"CX complant. Water dripping from left side. Inspected unit and found unit needs leaned back, Leaned unit back and ran a test cycle. Unit had Job completed. RB Hno error codes, Changed out float switch from last visit. Found calcium on switch and tray , After leaning back and testing , no new water . Job completed ,RB"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Springfield, Virginia 22152

Demonte S.

Job Details: 06/06/2022

"Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher Heating Element. Checked the Heating Element. Found that the Heating Element has the Black Coupler Bushings. Installed new Heater Element. Tested the unit. No Leaks. Unit is working as Designed.( Technical service pointer W11540964 , S Code = S17304.) ( Dishwasher Heating Element was leaking Water. As of now no damages on the floor or ceiling in the basement.)"

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