Service History 1144 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Linthicum Heights, MD 21090

Robert L.

Job Details: 06/01/2022

"installed new sump, unit filled sump hummed but didnt move water, check all ports clear, sump never moved water, reordering new sump,; ordrng 1 W11025157 (pump&motor)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Milford Mill, MD 21244

Keith H.

Job Details: 06/01/2022

cx complaint is unit vibrating inspected unit made sure it was leveld . verified 120v to unit. also n o errors found ran test it worked fine i then explained what settings to use according to load unit is working

We serviced a

KITCHENAID DISHWASHER

Model KDTM804KPS0

Near Burke, VA 22015

Jason A.

Job Details: 06/01/2022

Replaced DW htr element per TSP W11540964 & S17304. Ran test wash. before pushing DW back into cabinet. Start NORMAL cycle. Unit is advancing. NO LEAKS > JJ

We serviced a

WHIRLPOOL RANGE

Model KSDB900ESS0

Near Annapolis, MD 21409

Eric W.

Job Details: 06/01/2022

cx complant of unit not heating inspected unit found the bake element burned out replaced element and tested unit unit now heating properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Richmond, VA 23220

John P.

Job Details: 06/01/2022

Installed toe kick

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Alexandria, VA 22308

Lloyd B.

Job Details: 06/01/2022

Cx complained of a no cool. Inspected the unit and found the freezer has a good frost pattern and is at 0 degrees. The rc is close to 50 degrees and the damper gets stuck at times when opening. The cx states that the fan does not always run and takes days for it to come on. Unit needs new control and damper; ordrng 1 W11317276 (damper) and 1 W11558182 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Annandale, VA 22003

Jason A.

Job Details: 06/01/2022

CX complaint FRIGE FC door light issue. New sw is correct p/n but only has 2 pins. Harness has 3 wires going to it. Installed but same issue. Parts: Inspect switch & make sure it has 3 pins See SDpics > JJ; ordrng 1 W11396033 (FC door SW. Inspect for 3 pins)

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Richmond, VA 23224

John P.

Job Details: 06/01/2022

CX complaint unit not working checked unit found open wire in harness to drain pump ordering harness and pump.; ordrng 1 W11335100 (Lower harness) and 1 W11399437 (Drain pump)

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Rockville, MD 20850

Israel R.

Job Details: 06/01/2022

SR// 7733498303. Customer complaint unit is still damaginf cloth. I tested the unit and the unit is filling and is working as designed. I tried to explained thing that she can do to help not damaging but the customer got really upset and she told me that she is not using it anymore and she wants a replacement. I told her she needs to call customer service and she said that Whirlpool told her that I have to say it needs to replaced. I dont know why whirlpool is saying that when we dont have no control on PEX. The unit is working i call techline and their system is down but we tested a few things. Then we found the soil level is to heavy and i tried to tell her to use ligh soil to keep the unit from agitating to hard. But she wants a replacement. CX is calling customer service.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, VA 23666

Gill G.

Job Details: 06/01/2022

cx complaint: unit is not adding enough water to basket. no stored fault codes. tested unit and found unit is fully functional. advised cx on cycle selection and loading. started cycle to demonstrate to cx. cx is satisfied with demonstration.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW04

Near Ashland, VA 23005

Thomas B.

Job Details: 06/01/2022

Cx complaint unit is not working properly inspected unit found 120.00 vac at the compressor however the inverter is not coming on to start/run compressor ordering inverter assy; ordrng 1 W11461108 (Inverter board)

We serviced a

JENN-AIR DISHWASHER

Model JDPSS246LL0

Near McLean, VA 22101

Emmanuel R.

Job Details: 06/01/2022

"Cs unit doesnt want to wash dishes, I confirmed complaint. Right away unit gave me a F7E2 washmotor failure fault code. In diagnostics when it get to the washmotor test , the washmotor makes a grinding clicking noise. Unit has a washmotor failure. Ordering wash motor. W11460946; ordrng 1 W11460946 (sump/motor)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Westminster, MD 21157

Justin S.

Job Details: 06/01/2022

cx says the unit is not making ice. found test 56 has an e5(thermistor) replaced the ice maker and reset power to the unit. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Petersburg, VA 23805

Chris B.

Job Details: 06/01/2022

replaced right hinge tested unit working as desighned

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ04

Near Gainesville, VA 20155

Demonte S.

Job Details: 06/01/2022

"Inspected the unit. Found that the cx is saying that the Microwave is Sparking in the right upper corner. Checked the Diode. Found that the Diode has burned it self out. Advised that the cx needs to clean all Grease. Heavy Grease on the unit. Installed the Diode. Tested the unit. Unit is Heating. Unit is working as Designed. ( Any questions please check Sd Pictures.) Cx paid for parts, shipping and tax."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA00

Near Vienna, VA 22180

Richard B.

Job Details: 06/01/2022

"CX complant. Fridge lost cooling .SEALED SYSTEM ISSUE Inspected unit and could not find UV dye on evap or drip tray area in back of unit, CX trying to get labor covered , Further work needed , OParts not in stock, RB; ordrng 1 W11506635 (coupler) and 1 WPW10143759 (Dryer) and 1 W11256565 (evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Ashland, VA 23005

Thomas B.

Job Details: 06/01/2022

Cx complaint unit is not working properly inspected unit found evaporator frozen over in freezer section melted ice and replaced thermistor tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Vienna, VA 22182

Christian C.

Job Details: 06/01/2022

Installed parts. Upper rack now secure. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Waldorf, MD 20603

David J.

Job Details: 06/01/2022

Cx complaint not making ice. Cx was an older guy and didnt realize these Ice makers had a off/on switch. Found ice maker was in the off position. Turned switch on and ice maker started working. Unit is now working as intended.

We serviced a

WHIRLPOOL WASHER

Model WET4027HW

Near Martinsburg, WV 25404

Danny R.

Job Details: 06/01/2022

drain pumped failed replaced no drains fine had 120 volts came on makes a bad grinding noise replaced checksok

We serviced a

WHIRLPOOL FREEZER

Model WZC3122DW01

Near Stafford, VA 22554

Tanner B.

Job Details: 06/01/2022

Installed new uv drier / coupler. vac and refilled unit. aloow 24hrs atleast tpo cool . job complete

We serviced a

WHIRLPOOL DRYER

Model WED7990FW0

Near Alexandria, VA 22314

Lloyd B.

Job Details: 06/01/2022

Cx complained of a noise. Inspected the unit and could not duplicate the noise. Cx has a video but it is short and she says the unit heats and runs fine. Took it apart and couldn't find anything abnormal. Job complete

We serviced a

WHIRLPOOL DRYER

Model LDE8404ACM

Near Fort Washington, MD 20744

David J.

Job Details: 06/01/2022

"Cx cancelled at door, stated that she doesnt know who made the appointment. That decided to get a new unit. Spoke with Cx wife at door."

We serviced a

WHIRLPOOL DRYER

Model MEDE300VW1

Near Washington, DC 20001

Shawn D.

Job Details: 06/01/2022

replaced control fixed heater then tested unit now heats good. collected remaining payment. unit is good

We serviced a

KITCHENAID DISHWASHER

Model KDFE204EBL2

Near Woodbridge, VA 22193

Robert W.

Job Details: 06/01/2022

CX complaint is the unit was off for 3 days and unit was leaking out of door. Inspected unit and found when i turn valve on and found valve is allowing water to drip when unit is off. Orderng valve; ordrng 1 W10648041 (Valve)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Richmond, VA 23227

Joseph D.

Job Details: 06/01/2022

cx request am appointment. unit with control board cutting power to both microwave and convection fan when both run at the same time. must repalce control and convection fan. convect fan very loud.; ordrng 1 W11179310 (control) and 2 2tecghs

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS05

Near Annandale, VA 22003

Jason A.

Job Details: 06/01/2022

CX complaint MW+)o no display. Checked N to L1 no AC voltage / N to L2 has 120VAC & fuses thermal & line are good. CX will call electrician > JJ

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Davidsonville, MD 21035

Shane B.

Job Details: 06/01/2022

"cx complaint is the dispensor not opening. cx said it has never worked but remodel was recently finished so they just started using the unit. confirmed coplaint. ran service cycle and it did not open. replaced with preIDed part and tested again. dispesor worked properly. bottom rack has several broken wheels, rack is hard to pull out or put back. ordering wheels. cx would like parts shipped to their house.; ordrng 4 W11551383 (wheel)s"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Germantown, MD 20874

Brian R.

Job Details: 06/01/2022

replaced parts ordered and tested unit multiple times with wet towel at different times and unit heated as it should and no issues seen. advised cx to use unit and see how it does and call back if needed. job complete.

We serviced a

AMANA DRYER

Model NED4655EW1

Near Hampton, VA 23605

Gill G.

Job Details: 06/01/2022

"verified cx complaint of unit terminal block not being secured to unit. terminal block did not have nut to receive screw to secure power cord to terminal block. added terminal block nuts and secured terminal block to unit. job is complete.; used 1 279393 (terminal block kit), and 2 WP308685 (screw) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5015LW0

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 06/01/2022

Cx complaint unit is not working properly inspected unit removed and replaced the encoder tested and inspected for proper use unit now functions normally

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C4XYW03

Near Vienna, VA 22182

Christian C.

Job Details: 06/01/2022

Cx complaint of a smell from FC section. Found that ice had a bit of a smell to it. Advised cx to replace filter.

We serviced a

WHIRLPOOL REFRIGERATOR

Model GB2FHDXWQ04

Near Richmond, VA 23220

Joseph D.

Job Details: 06/01/2022

"unit with failed/cracked shroud and grill as well as faulty slide rails, freezer door not pulling itself in.; ordrng 2 WPW10120018 (slide rail (frz))s and 1 WPW10175909 (grille) and 1 WPW10167023 (shroud)"

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Silver Spring, MD 20905

Israel R.

Job Details: 06/01/2022

heating element - sp w11540964 - special project s17304. Customer stated they got the service notice to replace heater. Found gold bushings. Replace heater. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesterfield, VA 23832

John P.

Job Details: 06/01/2022

CX complaint unit not working checked unit found wire not seated on start button seated wire tested working at designed

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hampton, VA 23605

Gill G.

Job Details: 06/01/2022

cx complaint: unit is making loud noise during operation. no stored fault codes. ran auto test and found unit is fully functional and could not duplicate noise. after further inspection found evidence of unit belt guard making contact with floor or dain pan. extended feet to allow more clearance. unit is working as designed.

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Georgetown, DE 19947

Frederick R.

Job Details: 06/01/2022

Replaced lid lock per prior diagnosis. Lid now locks and unit is working. Unit sounds like it has gearcase issues. Spoke to Ryan the GM and he is going to call store manager tomorrow to discuss putting anymore money into unit. For now unit is advancing cycles. Couldnt test with water because CX has unit out in shed with no water supply. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Suffolk, VA 23435

Jason T.

Job Details: 06/01/2022

"Cx was contacted by Kitchen Aid in reference to the unit. Per Technical Service Pointer W11540964, installed pre-i'd Heater assembly P/N W11537778. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT5198ZDW00

Near Norfolk, VA 23513

Carl A.

Job Details: 06/01/2022

"cx complaint of unit not cooling ,checkedu nit to find no frost pattern on evap took amp draw of .3 amps ordering parts needed for seal system work; ordrng 1 W10570565 (Assembly, Evaporator) and 1 W10445423 (compressor) and 1 WPW10143759VP (drier-uv -) and 1 W10913906 (coupler) and 1 4387444 (evap repar)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Essex, MD 21221

Shane M.

Job Details: 06/01/2022

"cx complaint the unit never work. found 120v at control unit would not start or go into cycle. i unplugged everything. unit control corrupted but got unit into test mode after 10 tries. found errors for shifter, control fault. ordering lower harness, actuator, control board; ordrng 1 W11481722 (actuator) and 1 W10903238 (lower harness) and 1 W11603810 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Baltimore, MD 21206

Shane M.

Job Details: 06/01/2022

found frozen over fill tube. cleared tube. installed sliders. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Woodbridge, VA 22193

Demonte S.

Job Details: 05/31/2022

Inspected the unit. Found that the cx is saying that the Upper Rack keeps falling down. Checked the Upper Rack and Rails to the unit. Found that the front Stops will not stay locked in to stop the Upper Rack. Installed new Stops. Tested the Upper Rack. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Toms Brook, VA 22660

Ezra M.

Job Details: 05/31/2022

"unit stuck in drain cycle. cancelled cycle, unit storing f8e1 error, found hot valve not opening, replaced valves, tested, unit working properly"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Red Lion, PA 17356

Drew B.

Job Details: 05/31/2022

cx complaintt hat unit is not powering on.. i was able to remove access panel to connections found lose l2 nd rescured both and tested now unit has full operations and leds are on and ran unit appears to fully functional.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Reston, VA 20190

Richard B.

Job Details: 05/31/2022

"CX compllant. Middle dishrack is jammed , and falling. Inspected uunit and found middle dishrack on left side wheel out of track due to track stop at end being flipped to the left. Put dishrack back in track and flipped track stop so it stays in place. Job completed, RB"

We serviced a

AMANA REFRIGERATOR

Model ART318FFDB07

Near Columbia, PA 17512

Drew B.

Job Details: 05/31/2022

was able to replaced the fc gasket to at leats seal it tight but the chanels on both doors are to big casuing the gaskets to just fall out will need the fc nd rc door..; ordrng 1 LW10680725 (black door) and 1 LW10680728 (black freezer door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Rising Sun, MD 21911

Alexander W.

Job Details: 05/31/2022

"special project heater, installed new heater according to special project tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Mountville, PA 17554

Drew B.

Job Details: 05/31/2022

was able to replace compressor and drier pulled vaccum and filled to the 1.94g and or aroudn 0 on the low side unit appears to be functioning. cx will reinstall unit since they removed and tore apart out of the wall..

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS03

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/31/2022

"cx complaint of water leaking from unit ,tested unit in all area of the unit did not find any leaks at this time,cleared drain tube"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8969SDE0

Near Columbia, PA 17512

Drew B.

Job Details: 05/31/2022

cx complaint that unit is not allowing them to press the start button and was able to run unit in test cycle and all functions work besides that start button.. will need panel black 167.43 collected everyhing but labor call when in to reschd; ordrng 1 W11230938 (panel-cntl black)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Whiteford, MD 21160

Neil H.

Job Details: 05/31/2022

NO WORK NEEDED ON THIS UNIT; saved tckt

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS02

Near Rockville, MD 20850

Julian H.

Job Details: 05/31/2022

CX complaint about unit getting errors and console becomes test mode found F2E1stuck key F6E9 lost comm bottom oven checked functionality of fans running properly doors closing fine no heat escaping on the sides erased error codes exit from diagnostics put both ovens on a bake cycle and heating ok need parts documented calls 7729754494; ordrng 1 W11157221 (harns-wire) and 1 W10801665 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Baltimore, MD 21207

Shane M.

Job Details: 05/31/2022

installed new icemaker. tested icemaker. icemaker ask for water but no fill. valve buzzing for water. found a defective water fitting. advised cx to get a plumber.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS05

Near Rohrersville, MD 21779

Justin S.

Job Details: 05/31/2022

"unit was active when i arrived. no ss work done yet so i cannot take pressures. the compressor is pulling .8aac and is burning hot. unplugged the unit and pressures are 30psi. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is beginning to cool down. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/31/2022

replaced and repairs all parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22311

Lloyd B.

Job Details: 05/31/2022

Cx complained the units valve broken. Inspected the unit and found the cold valve was broken off. Installed new valve. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF05

Near Mount Airy, MD 21771

Justin S.

Job Details: 05/31/2022

cx says the unit is not making ice but she is filling it with ice and it is dispensing ice. cx says they havent ever had cooling issues with the unit. the fins are not back to the home position on the ice maker. there is ice in the tray. jumped t and h and the ice maker doesnt spin. replaced the ice maker and the ice maker completed the spin and filled. the unit is now good

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near York, PA 17404

Drew B.

Job Details: 05/31/2022

cx complaint that unit is not powering on and it didnt happen when mid cyhcle i checked power at wall and at block and was missing 240 volts at block missing 120 across l1 to l2 cheked out outlet same thing will need an electrican to come fix power to unit if any issues after advised cx to call back .

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/31/2022

"cx complaint unit leaking from front left side. showed new pics with date pics were taken. checked unit. no faults, ran auto test cycle, no signs of any leaks, checked all water connections, all connections checked good. fabric softener dispenser is seated properly and not clogged, cx stated they tried diluting fabric softener and unit has leaked 3 times out of 5 attempts. called techline, spoke with Rob 7733643060 advised to turn water supply down to lower water pressure. if that does not fix issue unit will be sent in for a leak review. provided to cx and advised if issue is not solved contact whirlpool with "

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Washington, DC 20002

Mitchell H.

Job Details: 05/31/2022

cx complaint units broiler is still doing same thing. checked unit and found complaint. gas is very weak to broiler. found broiler tube pretty sooted up as well as just poor gas flow. ordering broiler tube and regulator for return visit.; ordrng 1 W10439242 (broiler tube)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 05/31/2022

"Unit shaking violently , found unit with stabliizing bolts still in pouter tub. removed and tested unit .. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Brunswick, MD 21716

Justin S.

Job Details: 05/31/2022

cx says the unit is making ice but is not dispensing the ice. found the auger motor is not even trying. found wires in the bottom of the freezer door are split. informed the cx they need a door. cx asked me to try to repair the harness. informed the cx that it usually doesnt work when the harness is repaired in this location for long. cx is going to contact whirlpool to see if they can get the door covered; ordrng 1 LW11037733 (door stainless(707.23))

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Elkton, MD 21921

Alexander W.

Job Details: 05/31/2022

CX canceled at door

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pikesville, MD 21208

Keith H.

Job Details: 05/31/2022

cx complaintis unit wont start inpsected unit put into diagnsotics found f10e5 or fae5 for diverter motor leak. unit will need new pump/motor along with upgraded heater; ordrng 1 W11416362 (pump and motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near King George, VA 22485

Tanner B.

Job Details: 05/31/2022

"Went to install parts , unit didnt have power to it. there is a problem w/ incoming power. couldnt install and test unit .. informed cx , cx getting issue resloved by return visit..; schdld next appmnt for 6/9 THU !"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Timonium, MD 21093

Keith H.

Job Details: 05/31/2022

cx complaint is door for ice not shutting inspected unit and vierified complaint the ice door deosnt seal i repalced ice door tested it unit is working now

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Chesapeake, VA 23322

Carl A.

Job Details: 05/31/2022

"cx complaint of switch on cooktop not locking in placed and temp in ovens not were they should be,checkedu nti to find no error codes at this time,found right rear infiti switch had failed also found that both temp probes out of rang ordering parts needed for repairs; ordrng 1 WP7403P23860 (Element Infinite Switch) and 2 WGE745C0FS01 (Temperature Sensor)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/31/2022

"complaint is poor drying, running cycles several times. i found dryer is heating but my air flow meter shows no air flow at all. i found the vent is full of wet lint. with vent disconnected unit has good air flow. i advised cx to have vent cleaned. shes mad that im not cleaning it for her and she refused to sign TY card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW00

Near Claymont, DE 19703

Taylor F.

Job Details: 05/31/2022

"Cx complaint is unit not making ice. tested inspected and verifed complaint. Found the ice maker to be stuck mid cycle. Had 120VAC at the IM and when jumped unit would not respond. Tried cycling power. IM is defective. Ordering IM, cannot reschedule at this time.; ordrng 1 WPW10300024 (icemaker)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bowie, MD 20716

Shane B.

Job Details: 05/31/2022

"cx complaint is unit not running right. checked for codes and found F7E4 basket reengagment failure, F6E3 comm error. cleared codes, leveled unit and ran service cycle. basket did not spin properly. it turned a little, made a click and stopped than tried again. i found the slider is broken. the metal part has seperated from the plastic part so it no longer stays engaged. F6E3 error did not return while testing unit. marking control for use on return just in case that code returns.; ordrng 1 W10734521 (slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Harrington, DE 19952

Frederick R.

Job Details: 05/31/2022

Replaced leveling foot per prior diagnosis. Unit is now leveled properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frederick, MD 21703

Brian R.

Job Details: 05/31/2022

cx complaint is unit makes loud noises and shakes really bad and moves around. tested and checked unit. ran with lid open and drum has bad wobble. unit fills and drains well. unit will need parts. as soon as parts are in office will schedule.; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Drive Hub)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 05/31/2022

Replaced Heater element per special project s17304. Tested unit and it is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Bel Air, MD 21015

Neil H.

Job Details: 05/31/2022

CX COMPLAINT THE UNIT LEAKING CX FOUND WATER COMING FROM THE RC THE DRIP PAN WARPPED AND WHEN DEFROST THE WATER RUNNING UDER THE PAN.; ordrng 1 WPW10537710 (pan-drip) and 1 WPW10501260 (Whirlpool Refrigerator Fresh Food Evaporator Cover)

We serviced a

WHIRLPOOL STACKABLE

Model WFC7500VW2

Near Washington, DC 20009

Samuel R.

Job Details: 05/31/2022

cx complaint unit is not draining.inspected unit and got no error code.ran a service test and normal cycle.unit performed correctly.unit is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Crofton, MD 21114

Kevin P.

Job Details: 05/31/2022

"cx complaint unit freezer light not working, verified switch is working and 120 vac to light, ordering light assembly; ordrng 1 W11520324 (freezer light)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Ocean City, MD 21842

Frederick R.

Job Details: 05/31/2022

CX complaint is racks wont fit inside oven. Inspected unit and verified complaint. Inserted new racks ordered by ME and had same issue. Once you get down to the 3rd ledge the racks have to be forced into place. 25in at top across liner and 24 1/2 midway down. No physical damage but liner appears to be warped. Spoke to Andy at WPTL(7733773893). Did video conference with Andy and he saw the issue. Putting unit up for NR review by WP. WP will be in touch with CX withing 5 business days. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Finksburg, MD 21048

Sal R.

Job Details: 05/31/2022

"CX complaint is that the tuni is not cooling in ether the RC or FC. I foun d temps to be in the 60's in both compartments ans well as a AMP draw on the compressor at .03AMP's. I am ordering 1 comrepssor (W10507884), 1 drier filter (WPW10143759), and 1 evap coil (W11256565). A;ll parts are instock. I spoke to Tori in office . I have set a return for 6/6. Return visit will need to be 3 call counted. Parts and labor are cobered under 60 month limited warranty. Service was collected in the amount of 120.00 via credit card.; ordrng 1 W10507884 (compresspr 54 @ tribs) and 1 W11256565 (evap coil 8 @ tribs) and 1 WPW10143759 (drier filter 100 @ tribs) and 1 3callcount (3 call count)"

We serviced a

JENNAIR DBL WALL OVEN

Model JJW3430IL01

Near Fairfax, VA 22032

Lloyd B.

Job Details: 05/31/2022

Cx complained of an error. Installed new ui and tested and it heated to 350 degrees with no error. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Finksburg, MD 21048

Sal R.

Job Details: 05/31/2022

CX complai t was that the tuni would not power on. I found that the Thermal fuse wos OL. I was able to replace the fuse and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Baltimore, MD 21228

Robert L.

Job Details: 05/31/2022

"cx complaint gasket keeps falling out of RC door found door not filled out properly to hold gasket in place, ordering RC white , cx aware of time frame , to inspect and no haul away; ordrng 1 LW10636410 (RC door white)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/31/2022

installed freezer door leveled doors

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Marydel, MD 21649

Alexander W.

Job Details: 05/31/2022

"CX stated unit not making ice, tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Staunton, VA 24401

Kyle A.

Job Details: 05/31/2022

Same diagnosis as before. As unit was accidentally canceled out. Unit is low on charge with poor frost patter. Will need to retur. With sealed system parts; ordrng 1 W10507884 (Compressor kit) and 2 WPW10143759 (Drier)s and 1 WP2188822 (Evap) and 1 4387444 (Evap repair kit) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HV1

Near Glenarden, MD 20706

Mitchell H.

Job Details: 05/31/2022

cx complaint unit is smelling like raw gas when oven is started. inspected unit and found aluminum foil across bottom of oven. asked if this was a new thing for them and they replied yes just started happening after we put that in actually. i informed them the aluminum foil can cause the unit to smother itself and put the flame out and cause raw gas to be smellled. took foil out and retested and unit is working good no issues. job completed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Adamstown, MD 21710

Brian R.

Job Details: 05/31/2022

replaced heater and tested unit. no leaks seen and unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Fairfax, VA 22033

Christian C.

Job Details: 05/31/2022

"Cx complaint unit does not run on some options and some leds do not work properly.. Inspected unit found F9E1 diverter can't find position. Removed unit found water damage. Went to install sump but found was for a diff engineering version. Connections to sump corroded. Ordering sump, console, and harness.; ordrng 1 WPW10455261 (sump motor) and 1 W10861608 (wire harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Severn, MD 21144

Alexander D.

Job Details: 05/31/2022

"cx complaint unit not making ice. inspected unit and verified complaint. icemaker mold is empty. removed module cover and found it full of ice. mold leaking into module. icemaker still getting 120v, jumped valve and it fills. replaced icemaker, quoted 421.88, paid in full with check#106. tested unit. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Rockville, MD 20852

Julian H.

Job Details: 05/31/2022

"CX complaint about unit not heating inspected on test mode error F4E3 restricted vent when i ran self diagnostics kept showing low voltage on L2 and only 124vac to heater checked incoming power 240vac removed front and found heater open tstats ok and fuses as well replaced heater from VS and working advised CX to clean duct; ordrng 1 WP3387747 (element), used 1 WP3387747 (heater) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Crimora, VA 24431

Eric F.

Job Details: 05/31/2022

"Installed control, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ocean City, MD 21842

Frederick R.

Job Details: 05/31/2022

CX complaint is rinsaid filled with dawn detergent accidentally. Inspected unit and verified complaint. WP gave CX a full P&L. Replaced dispenser from pre-id. Tested unit and it is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/31/2022

Units been closed out and disposed of.

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW2

Near Fairfax, VA 22033

Richard B.

Job Details: 05/31/2022

"CX complant. Washer dosent start , Insopected unit and after trying to start , DL error code comes up Tried a new door latch and same issue. Unit will need two techs and control unit as well as door latch. CX declined service and payed the 120 service call RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/31/2022

Installed and tested icemaker. Unit now operates as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Barclay, MD 21607

Alexander W.

Job Details: 05/31/2022

"CX complaint was f9e1 error code tested inspected and verified cx complaint installed pump per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VES02

Near Laurel, MD 20723

Emmanuel R.

Job Details: 05/31/2022

"Cs icemaker stopped making ice, I confirmed complaint. Icemaker is stuck , it is trying to spin in test cycle but it just clicks. You can see it trying to move but it cant. Ordering new icemaker. Also customer states water dispenser is leaking, i noticed after you dispense water the residual water in the line drips on to the catch plate one or two drops ,normal operation.; ordrng 1 WPW10300022 (icemaker) and 1 WP2187467 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Wilmington, DE 19802

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit not starting. tested inspected and verifed complaint. Found the unit to have an f5 error code and the lid lock clicking. Replaced lid latch from pre id and unit is now working as designed. Job is complete.

We serviced a

JENNAIR COOKTOP

Model JGD8130ADS

Near Virginia Beach, VA 23455

Jason T.

Job Details: 05/31/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Wilmington, DE 19801

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit not starting. Tested inspected and verifed complaint. found the control to be defective causing the buttons to not make proper contact on the backside of the control. Ordering control. Cannot reschedule at this time.; ordrng 1 W11087226 (control)

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Manchester, MD 21102

Sal R.

Job Details: 05/31/2022

CX complaint is that the unit is not heating . I found that the the magnatron is making a loud vibration when running. I am ordering 1 mag (WPW10693025) and will use the diode fuse on return visit. A return visit is set for 6/3; ordrng 1 WPW10693025 (Magnatron 27 @ tribs)

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