Service History 1143 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Castle, DE 19720

Taylor F.

Job Details: 06/01/2022

Cx complaint is unit not drying. tested inspected and verified complaint. Found the unit heating but not drying due to poor airflow. Informed cx they need to have the vent cleaned. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Harrisburg, PA 17109

Fred G.

Job Details: 06/01/2022

i was able to access unit and replace the inlet valve and detergent dispenser. tested unit and now unit checks good.

We serviced a

JENNAIR FREEZER

Model JFC2290REM

Near Port Tobacco, MD 20677

Robert A.

Job Details: 06/01/2022

This is a duplicate ticket from the previous job. I already adressed and resolve the issue. The unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/01/2022

"ice bucket full on tech arrival, ran test 56, E0 - no errors. had cust remove ice to below ice level sensor, unit dropped ice and filled. ice cubes small, replaced valve. unit working properly"

We serviced a

JENNAIR FREEZER

Model JFC2290REM03

Near Port Tobacco, MD 20677

Robert A.

Job Details: 06/01/2022

"Cx complaint that the unit's freezer drawer is not sliding out properly and the door has dents. I inspected the unit to confirm the complaint. The freezer middle drawer is loose and has difficulty pulling it out, the left wheel of the middle basket is cracked and not sliding properly. It is very wobbly not allowing it to be pulled out correctly. The RC doors have a few dents in them, I took pictures. The unit will need new RC doors and a middle basket for the return visit. I'm ordering the parts for the return visit. They are within 30 days.; ordrng 1 WPW10119854 (middle basket) and 1 13094747SQ (left RC door) and 1 13094739SQ (right RC door) and 1 WPW10214168 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/01/2022

"Cooling issue according to cx, possible SS issue. Found unit unplugged and at room temp. Cx must to leave unit plugged in for at least 24 hours before we go back. Rescheduled service for 6/7/22. We will charge svc once we go back.; schdld next appmnt for 6/7 TUE !"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Snow Hill, MD 21863

Jonathon C.

Job Details: 06/01/2022

"cx complaint, unit making a squealing sound. tested, inspected, verified complaint.found unit making a squeling sound when rotating the drum, even just by hand. pulled bottom cover, belt, drive pulley, and clutch, sound persisted. pulled basket to isolate trans. sound persisted. ordering gearcase. 2 count job on return. unable to resched due to zone.; ordrng 1 W11454372 (gearcase)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Hummelstown, PA 17036

Fred G.

Job Details: 06/01/2022

cx complaint unit wont turn on. inspected unit and found 123.5vac to unit. pulled off from door panel and found 123.5vac to control and control was on. i then test and found 12.5vdc to Ui but Ui was not coming on. replaced UI with preid part. tested unit and now unit checks good.

We serviced a

WHIRLPOOL OVEN

Model WFE550S0HZ1

Near Stafford, VA 22556

Tanner B.

Job Details: 06/01/2022

"CX Concern of the unit giving f6e1error, getting too hot .. checked the temp sensor , bake and broil element. replaced control and tested unit .."

We serviced a

WHIRLPOOL WASHER

Model MVWB850WQ0

Near Laurel, MD 20724

Kevin P.

Job Details: 06/01/2022

"arrived and went over out of warranty poricing at which time cx declined service, no money collected and no service performed. job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hampton, VA 23666

Gill G.

Job Details: 06/01/2022

replaced heating element as per service pointer. tested. checked for leaks. unit it working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Elizabeth City, NC 27909

Austin D.

Job Details: 06/01/2022

came out to complete the special project for the dishwasher heating element. disassembled the unit as needed. replaced the element and tested the unit. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED92HEFC0

Near Great Falls, VA 22066

Ezra M.

Job Details: 06/01/2022

cst stated that just bought home in January and thought dryer was still in warranty. explained original purchase date and warranty coverage. cust refused service at this time.

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Rockville, MD 20853

Julian H.

Job Details: 06/01/2022

CX complaint about unable to start cycle inspected and found that start and cancel buttons were pushed in found ui clips breaking causing it to drop create a spacer from tool bag to push board up back together tested and working properly

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Powhatan, VA 23139

Jerod R.

Job Details: 06/01/2022

replaced heater and tested unit is now fully functional

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/01/2022

SR// 7733781863. Customer complaint unit is not heating correctly when bridge is on. I tested the unit and both element are turning ona dn heating. I could not find anything writing on clarifing how the bridge operates. If the pan will gt hat completly or only where pan is right above the element. I called techline and they said that is normal operations. the metal will only get hot when is in contact with the metal. Not in between of the elements. Unit is working as designed.

We serviced a

WHIRLPOOL DRYER

Model WED6120HC2

Near Norfolk, VA 23503

Carl A.

Job Details: 06/01/2022

"cx complaint of unit not staying connected to wifi called Techline spoke with Butch was advise to have the cx call the connect team for connective issues as the router is less then 4ft away from units,unit is working as designed 7733777875"

We serviced a

WHIRLPOOL ICE MAKER

Model WRX735SDHZ03

Near Manassas, VA 20110

Demonte S.

Job Details: 06/01/2022

Inspected the unit. Found that the cx is saying that Refrigerator isn't Dispensing Ice. Checked the Ice Bin. Found that the Ice Bin holders are Split. This is causing the Ice Bin not to stay in place when Dispenser is activated. Called Whirlpool Techline Ref # 7733781764 . Per Techline this is a non serviceable part / Liner. ( If any questions please check Sd Pictures.)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Hertford, NC 27944

Austin D.

Job Details: 06/01/2022

"sr7733778043 Austincx compalint the unit is not cooling correvtly. checked the unit and found that the compressor was dead on arrival. went ahead and cleared the lines with nitrogen. installed a new evap, compressor, and drier. tested in a vacuum. unit held. added refrigerant and the compresor blew while filling. got to about 3 oz. called techline and documented what had happened. was told a contaminate must be in the system clogging it up. therefore, the unit can not be repaird and the cx should contact whirlppool customer service. left cx with whirlpool cx service number and the sr number."

We serviced a

JENN-AIR FREEZER

Model JBZFL18IGX00

Near Free Union, VA 22940

Eric F.

Job Details: 06/01/2022

"Installed trim, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW2

Near Parsonsburg, MD 21849

Jonathon C.

Job Details: 06/01/2022

"cx complaint, LF code. tested, inspected, verified complaint. found F8E1 error code stored. pulled waterlines, found defective watervalve. replaced valve. unable to test unit as the gasket in the water line had broken down. i am unable to re attach water without risk of leak. instructed cx to get new inline screens to replace old defective ones. job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/01/2022

Customer complaint unit is not starting. I found the striker was attached to the latch. Found the unti installaters had a piece of wood on the top and pushed the latch down in the removed position and the latch came out. I remvoed the wood and reseated ther unit. Unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/01/2022

replaced rack adjuster and rail on right side with stopper front clip stopper chiped not staying in place adn not sent with pivot tines ordering stopper and pivot tines customer stated after last vist dishes arent as clean inspected spray arms for blockage and used pick confirmed spray arms are moving no faults stored and passed diag cycle; ordrng 2 WPW10508950 (stopper)s and 2 WPW10082853 (pivot tine)s

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Hyattsville, MD 20783

Samuel R.

Job Details: 06/01/2022

cx complaint unit does not finish cycle.inspected unti and got error code f1e1 ran a service mode and unit would not complatete service test.unit will need a new control W11201293 2 tribles/called in to office to schedule and order part for 6/6 will need 2nd tech due to unit being stacked cx owes 110 on return visit; ordrng 1 W11201293 (control) and 1 2ndtech (2nd tech)

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Pikesville, MD 21208

Keith H.

Job Details: 06/01/2022

cx complaint is long dry times inspected unit verified 240v to unit. tested it unit does heat and tumble. i then discovered vent is clogged and cx needs to have vent cleaned

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/01/2022

"washer moving during spin. found unit leaning forward and to the right. leveled unit, tightened all lock nuts on feet, tested unit. spinning smoothly and quietly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDP370PAHW1

Near Dillsburg, PA 17019

Bernard M.

Job Details: 06/01/2022

"Cx complaint the unit's door won't stay open. Inspected unit and found both friction sleeves to be broken. Replaced both friction sleeves, now the door stays open at 90 degree angle. Unit checks good"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS02

Near Laurel, MD 20723

Kevin P.

Job Details: 06/01/2022

"file #7733779946. cx complaint unit not cooling properly in ff section unit set to 33 and cooling at approximately 48 degrees, called techline and went over current and average temps. at techline recommendation installed new ff evap cover 450.48 total collected by cc. job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Hanover, PA 17331

Drew B.

Job Details: 06/01/2022

"cx complaint that unit is iceing up under the icebucket and has a large ice block under the bucket... i ran codes, icemaker harvest no issues with temps.. and door sealing and also the is having the frost occur just on the back left side of the freezer wall although all doors sealing no issues. will need the following parts and; ordrng 1 WPW10635022 (adapter) and 1 WPW10280988 (gasket) and 1 WPW10320706 (gasket) and 1 WPW10606117 (ice door)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2570FEZ07

Near Columbia, MD 21044

Kevin P.

Job Details: 06/01/2022

"cx complaint ff interior light not coming on, found voltage to assembly is good but light is dead, installed new light assembly and unit tests good. collected 276.33 total by cc, job complete"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/01/2022

i was able to access unit and replace the outer door and the name plate as per previous tech. tested door once it was installed and now unit checks good.

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Columbia, MD 21044

Kevin P.

Job Details: 06/01/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not heating properly, foun d operating thermostat opening and not closing again for 5+ minutes causing unit not not heat ordering thermostat 38 @ trbls; ordrng 1 WP8318268 (thermostat)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE104DSS3

Near Millersville, MD 21108

Eric W.

Job Details: 06/01/2022

cx complant of unit still not drying dishes and not disolving soap inspected unit found good pressure at sump and heater is comming on in dionostic found 7-1 error installed new control and filled rince aid and turned up to mak rince aid cx will test

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ03

Near Hanover, MD 21076

Kevin P.

Job Details: 06/01/2022

"installed new right ff door that was sent to cx to replace dented door, took pics of pre-existing ruts/ scratches in hardwwod floor and had cx initial, althought the unit was not pulled out to replace door. job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/01/2022

i was able to access unit and replace the heating element - sp w11540964. tested unit for leaks and now unit checks good.

We serviced a

KITCHENAID ICE MAKER

Model JIM158XYCX0

Near McLean, VA 22101

Christian C.

Job Details: 06/01/2022

Installed part. Tested unit. No more noise.

We serviced a

WHIRLPOOL DRYER

Model WHD862CHC1

Near Washington, DC 20024

Ricardo S.

Job Details: 06/01/2022

Replaced drain pump .. unit tested and working ok

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Pasadena, MD 21122

Eric W.

Job Details: 06/01/2022

cx complant of the unit not drying inspected unit found vent is new and good air flow no kinks time jumps around and not drying unit is heating nneds new control ui and moisture harness; ordrng 1 W11525997 (control) and 1 W11419056 (ui)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23464

Jason T.

Job Details: 06/01/2022

"Cx complaint, not cooling-freezing properly, found evaporator frosted up with ice on the top indicating partial defrost. Verified vac voltages, heater tested ok. Ibs parts to complete the repair, set unit to an 8hr defrost, verified all unit functions for proper operation...working as designed."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Clarksburg, MD 20871

Brian R.

Job Details: 06/01/2022

cx complaint is with units running issues and lights keep flashing and codes show. F8E4 flashes FAE5. had issues with checking codes and console. would clear codes just for FAE5 to keep flashing. replaced control and lost some functions on console. cant start unit or go through any settings. all plugs and power good. unit seems to have a short. will order parts needed. as soon as parts are in office will schedule. will reorder control just in case as issues came up after new control went in.; ordrng 1 W11416460 (Wax Fan Motor) and 1 W11611303 (Harness) and 1 W11410070 (Control) and 1 W11414079 (Housing UI)

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS02

Near Aydlett, NC 27916

Austin D.

Job Details: 06/01/2022

cx complaint the unit is intermittenly tripping the breaker. checked the unit and found that the UI is unrespoinsive when trying to select the cycles. ordering all controls and second tech due to it being a double oven and very tight to new granite counter tops. will need a second tech to safely complete the repair.; ordrng 1 W11297707 (UI)

We serviced a

AMANA DRYER

Model NED5800HW1

Near Newport News, VA 23607

Jason T.

Job Details: 06/01/2022

"Installed parts to complete the repair, verified cycle temperature at 145 degrees...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Seaford, VA 23696

Gill G.

Job Details: 06/01/2022

replaced freezer door and gasket. replaced fresh food door gaskets. heated gaskets to shape. checked that all gaskets are sealing to cabinet. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Rockville, MD 20853

Israel R.

Job Details: 06/01/2022

Installed new door and sliders. unit is back to normal operations.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sterling, VA 20165

Ezra M.

Job Details: 06/01/2022

"error f6e1, found corrosion on ui causing issues. replaced ui, ran diag cycle, completed normally, no errors."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Montclair, VA 22025

Robert W.

Job Details: 06/01/2022

CX Complaint is unit isnt cooling. Inspected unit and found FC evap frozen over defrosted and found the heater wire is not seatting in connector so heater isnt getting power when defrost kicks on connected and added tape to hold wire in place. Ordering FC harness; ordrng 1 W11581973 (FC harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/01/2022

no water entering dishwasher washer ran diag could hear vzlve activeate opened door no water checked inlet foundin off postition pushed in water filled line ran diag unit now getting water and no errors occured

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/01/2022

cx complaint unit is having some particals in the water. inspected unit and found issue to be coming from filter. informed cx to go grab a new filter and see how that helps. unit is under warranty due to settlement date. job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/01/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't cooling properly. Checked the Freezer Section. Found that the Freezer Evaporator Cover is covered in Frost / Ice. Removed all Ice from Evaporator Cover / Evaporator. Installed new Thermistor. Cleared Drain. Tested the unit. Unit is starting to Cool. ( Any questions please check Sd Pictures.) Unit is working as Designed.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Parkton, MD 21120

Sal R.

Job Details: 06/01/2022

"CX complaint is that the unit was making a noise. I found that the noise was coming form the idler pulley. I was able to access and replace the pulley and the unti test good,."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near ,

Robert A.

Job Details: 06/01/2022

Cx complaint that the unit chimes every few minutes. I inspected the unit and confirmed the complaint. The door switch for the top drawer works fine but the bottom drawer switch is not working. The push plate is broken and needs to be replaced. I'm ordering the push plate for the bottom drawer for the return visit.; ordrng 1 W11568796 (push plate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Newport News, VA 23602

Gill G.

Job Details: 06/01/2022

replaced double valve. tested. checked for leaks. noise is no longer present during water dispensing. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Elkton, MD 21921

Alexander W.

Job Details: 06/01/2022

"CX stated unit cooled at first but unit not making ice or cooling very well. tested inspected and verified cx complaint. Found evap frozen over inspected harness found defrost heater not plugged into evap harness. tested heater get 86ohms heater tested good, plugged harness in and tested. unit is now operating as desgined job is complete."

We serviced a

MAYTAG WASHER

Model MHW8630HW4

Near Annandale, VA 22003

Richard B.

Job Details: 06/01/2022

"CX complant. Washer has weird code. Prior diagnosU is foundRotated then filled and washed. unit needs ACU . Installed acu and tested machine by running a regular cycle. Machine sensed , Drained , washed . Agitated and spun. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWP575GW1

Near Millington, MD 21651

Alexander W.

Job Details: 06/01/2022

"CX stated unit is making buzzing sound, inspected tested and verified cx complaint installed part per previous diag and tested unit, unit is now operating as desgined job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Pasadena, MD 21122

Eric W.

Job Details: 06/01/2022

cx complant of freezer over frosting inspected unit found no amp draw increes when turning on heater needs evap fan harness check thermals on old harness cx thawing out evap; schdld next appmnt for 6/6 MON !

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRB08

Near Woodbridge, VA 22191

Robert W.

Job Details: 06/01/2022

"CX Complaint is the unit isnt making ice very fast. Inspected unit and found unit is getting good power and IM is harvesting did find water leaking from fill tube when IM calls for water. Called techline and explained issue tech line said to replace FC harness due to the IM getting power from that harness and harness could be proventing IM from getting power all the time. Ordering Harness, door switch, regulator and will use fan on return; ordrng 1 W11546681 (FC harness) and 1 W10786952 (regulator) and 1 W11546681 (FC door switch)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Washington, DC 20015

Roberto I.

Job Details: 06/01/2022

Replaced softner dispenser and ran the dispenser valve. The unit worked ok and didn't leak

We serviced a

WHIRLPOOL REFRIGERATOR

Model ARB220RCC

Near Shrewsbury, PA 17361

Sal R.

Job Details: 06/01/2022

CX complai t is that cooling in both the Rc and FC has stoped . I found no frost pattern on the Evap and the compressot to be running extreamly hot. I reccomneded a Sealed system repiar. CX informed me that due to the age of the unit he will simply replace. I collected 4120.00 for service charges via credit card.

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near Hampton, VA 23666

Gill G.

Job Details: 06/01/2022

installed ordered parts. tested in diagnostic mode and verified heating circuit is working. evap had full frost pattern within 10 minutes. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHV

Near Shrewsbury, PA 17361

Sal R.

Job Details: 06/01/2022

CX canceled with me in the driveway. He informed me that he is buying new unit. I am moving on.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/01/2022

CX complaint DW fill valve threads stripped. Replaced part. Spun on 90degree elbow hand tight only. Unable to test. Unit was in living room not installed. No water / elect or drain > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, MD 20616

Robert A.

Job Details: 06/01/2022

"Cx complaint that the unit is leaking water from the dispenser. I inspected the unit to confirm the complaint. I found when the ice is dispensed it occasionally gets caught in the seperator mouth. Then the ice caught melts resulting in leaking. The unit is working fine, just the timing of the ice dispensing stopping is slower than the seperator closing. The unit is working as designed. No part or modification can be made to prevent this occasionally issue I have called techline before for this complaint."

We serviced a

AMANA WASHER

Model NFW5800HW2

Near Silver Spring, MD 20903

Samuel R.

Job Details: 06/01/2022

cx complaint unit is keaking.found unit to be stacked in a tight closet.could hear unit leak.but could not determine where due to unit being stacked and not being able to inspect unit properly.called into office to reschedule.well bring pre id parts next visit incase any is needed; ordrng 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/01/2022

"installed new blower wheel, adjusted and added insulating pads, added aluminum tape to duct to reduce rattling. unit sounds normal."

We serviced a

KITCHENAID ICE MAKER

Model KUIC18PNXS1

Near McLean, VA 22101

Christian C.

Job Details: 06/01/2022

Installed parts. Unit cycles normally and doesnt over fill resevoir.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Clarksburg, MD 20871

Brian R.

Job Details: 06/01/2022

replaced valve control and vent and tested unit. unit now filled and heater came on and drained well. unit just sat and made noise. sump wouldnt kick on. went to replace sump and pieces were broken off and big hole in side of box and drain pump plug was damaged. part was marked checked as well. cx saw pieces when i opened box on counter and said he didnt want a broken one. will need to order another pump as well as heater as that has not been done either. as soon as parts are in office will schedule.; ordrng 1 W11416362 (Sump n Motor) and 1 W11537778 (Heater)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Aldie, VA 20105

Daniel J.

Job Details: 06/01/2022

low water flow at water dispesner replaced dual valve and filter head very little change ordering inlet valve and reservoir installed led module now lights are working; ordrng 1 W10865826 (water valve) and 1 W11168758 (reservoir)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Chester, VA 23831

Chris B.

Job Details: 06/01/2022

cx complaint unit will not start inspected unit confirmed cx complaint found wire not seated on UI tested unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Washington, NC 27889

Ronnie B.

Job Details: 06/01/2022

"removed and replaced sump and pump, tested, verified no leaks, unit is working as designed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Manassas, VA 20109

Demonte S.

Job Details: 06/01/2022

Arrived at the cx house. Cx states this unit is in warranty. Advised that I need the purchase receipt. Gave the cx 10 mins to get into contact with the landlord. Cx wasn't successful to get into touch with landlord. Cx said he will call back after he gets the purchase receipt.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HS1

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/01/2022

Cx complaint is that the oven door does not shut completely. Upon arrival I found that the rh hinge was not sitting in the door correctly. I was able to remove the hinge and found that the pin was broken. I was able to replace the hinge and the door now functions as intended. Job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chester, VA 23831

Chris B.

Job Details: 06/01/2022

replaced motor gear case belt splutch shifter hub tested unit working as desighned also calibrated

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Chester, VA 23831

John P.

Job Details: 06/01/2022

Attempted to connect to wifi was unable called connected team after trouble shooting was advised to change UI.7733744378; ordrng 1 W11296171 (Ui)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Powhatan, VA 23139

Jerod R.

Job Details: 06/01/2022

"found unit left side rollers for upper upper rack gone, ordered new roller; ordrng 1 W11231350 (mount)"

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Powhatan, VA 23139

Jerod R.

Job Details: 06/01/2022

"tested unit found unit had bad console no console function, replaced console and tested unit is now fully functional"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS01

Near Powhatan, VA 23139

Jerod R.

Job Details: 06/01/2022

replaced ordered patrs and tested unit is now fully functional

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Harrisburg, PA 17104

Fred G.

Job Details: 06/01/2022

arrived at home and knocked twice. call number on file and it said the number was blocked. called office and office called number on file and also said it was blocked. waited till 10am knocked again. waited till 10:10am and left. picture of thank you card on door on file.

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Clarksburg, MD 20871

Brian R.

Job Details: 06/01/2022

replaced parts ordered. igniter not needed. tested broil to 500. unit checked. advised cx to use unit a few times and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED8127LW1

Near Fairfax Station, VA 22039

Jason A.

Job Details: 06/01/2022

CX complaint DRYER not getting hot only warm & long dry times. Record temp in NORMAL cycle ony gets to 120F. Timed dry HI heat temps reach 190F. Replaced thermal cutoff kit. HTR 9.8 OHMs. Test drying again in normal cycle & temps reach 190F. New install + reno - good airflow to exterior vent > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Gum Spring, VA 23065

Kyle A.

Job Details: 06/01/2022

Unit has had black epoxy element installed. No need to service.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model KMHS120ESS9

Near Burke, VA 22015

Jason A.

Job Details: 06/01/2022

CX complaint MW door interlock issues. Verified complaint. In diagnostic screen check door sw status. Replaced 1 interlock & test door status & operation & lights. MW heats

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, MD 20852

Julian H.

Job Details: 06/01/2022

"Cx complaint about unit not cooling on RC top shaelves up on 60* deli pantry 31* checked thermistors tests 1,2,3,4 ,5 14,16,17,18 found on test 1 temp reading 37 even thought is warm not frost formed on the back evap test 57 confirmed operation of the fan interactive sheet states to replace evap cover since thermistor is causing fan not to run replaced with preid resume power and fan running MUST WAIT 24HRS TO SEE BOTH CAVITIES 2 PROPER TEMP"

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW01

Near Zion Crossroads, VA 22942

Kyle A.

Job Details: 06/01/2022

Installed parts and silicone and unit now seals as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHV02

Near Fork, MD 21051

Neil H.

Job Details: 06/01/2022

REPLACED THE I/M IN THE RC CEILING UNIT CHECKED GOOD TOLD CX GIVE UNIT 24HRS TO START MAKING ICE.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB533CZJZ00

Near Washington, DC 20005

Shawn D.

Job Details: 06/01/2022

cx complaint unit is no longer cooling was installed end of january. inspected unit and cooling was turned off so tunred it on and when compresssor starts and runs it just grinds tilll overload trips. unit has a bad compressor. informed cx part is on back order and i have no eta when we will get it. ordering parts for retrun; ordrng 1 W11370574 (compressor kit) and 1 W11504415 (coupler) and 1 W11504420W11504420 (coupler) and 1 W11504431 (coupler) and 1 W11506635 (coupler) and 1 nitrogen (nitrogen) and 1 s.s.techonly (s.s. tech only) and 1 2countjob (2 count job)

We serviced a

MAYTAG WASHER

Model MVW7230HC0

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 06/01/2022

Cx complaint unit is not working properly inspected unit found f2e2 removed and replaced the user interface tested for proper use unit now functions normally

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Powhatan, VA 23139

Jerod R.

Job Details: 06/01/2022

"tested unit found unti had leaking valve and line, replaced both, unit is now fully functional, unit has 3yr full warranty"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, MD 20852

Julian H.

Job Details: 06/01/2022

CX complaint about water start to dispense on its own did it couple times tested dispenser pads working CX states lights states on and paddles are unresponsive when this happens test 120 PA test 97 FF test 96FF called TLDrew 7733779420 did all test again TL states to have harness on the back replace has connectors to water valves and triton ui since it seem like ui is acting up; ordrng 1 W11533211 (ui triton) and 1 W10858511 (harns-wire)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Ashland, VA 23005

Thomas B.

Job Details: 06/01/2022

Cx complaint unit is not working properly inspected unit found error f2e1 since main Harness has been replaced ordering the sensor and will return with control to have them replaced at same time ordering parts ; ordrng 1 W11162730 (module-spk) and 1 W10833885 (sensor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT148fzdw00

Near Reading, PA 19609

Marc M.

Job Details: 06/01/2022

"went to installed/service sealed system and cx stated she has a unique allergy to chemical odor to the effect that she requires the use of an epi-pen in the event of exposure to chemicals such as clorox, fabreeze, harsh cleaners, or possibly even refrigerant odor. with the unit being a r134a unit, desipte every measure of safety being taken there is still a non-zero chance of the cx coming into contact with the smell and/or expsoure of r134a residuals, compressor oil, acetylene, etc. cx can either make unit accesible to outside environments such as either her garage or backyard. cx can also pay the 2nd tech fee directly to via. cx has stated she also may declined repair entirely at risk of health concerns. leaving ticekt open for present moment.; saved tckt"

We serviced a

KITCHENAID RANGE

Model KEWD175HSS4

Near Potomac, MD 20854

Julian H.

Job Details: 06/01/2022

CX complaint about unit not turning on issue with rocket switch replaced and redid wiring tested and working

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Richmond, VA 23223

John P.

Job Details: 06/01/2022

"CX complaint unit not spinning out clothes CX uses towels cycle and quick, checked unit for error codes found off balance error code, adviced CX on loading and cycle selection unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE104DSS2

Near Alexandria, VA 22309

Lloyd B.

Job Details: 06/01/2022

"Cx complained the unit did not clean well. Inspected the unit and found some of the dishes cloudy. In diagnostics, the motor does run with pressure but there are several error codes. 3.3 for owi failed calibration, 7.1 for no heat at 8.1 for drain problem. The unit does drain and heat. The spray arms are not carrying water to the dishes also the unit stopped washing during the diagnostics test. Unit needs new owi sensor, spray arms; ordrng 1 W10854215 (control) and 1 WPW10705575 (owi sensor) and 1 W11101428 (spray arm) and 1 WPW10448645 (spray arm)"

We serviced a

WHIRLPOOL OVEN

Model KODE500ESS05

Near Salisbury, MD 21801

Jonathon C.

Job Details: 06/01/2022

"cx complaint, cooling fan making noise while baking. tested. inspected, verified complaint. unable to replicate issue as cx stated it takes a while for it to get hot and make the sound, about an hour of baking. based on video cx provided, replaced upper cooling fan. tested unit for about 10 mins + preheat. just as i was turning it off, the noise started, unable to verifiy exactly where the sound is coming from. returning with convection fan and a second cooling fan,; ordrng 1 W11245567 (blower)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KHMC1857WSS0

Near Arlington, VA 22207

Emmanuel R.

Job Details: 06/01/2022

"Cs door is broken in multiple places, Installed new door and inspected unit. Unit is now working properly."

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Richmond, VA 23223

John P.

Job Details: 06/01/2022

"Found left front and right rear element open, also confirmed f1 control failure. Ordering elements and control ; ordrng 1 W11517959 (Element) and 1 W11171119 (Element) and 1 W11567368 (Control) and 1 W11047722 (Element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Richmond, VA 23223

John P.

Job Details: 06/01/2022

Found evap covered in ice ordering needed parts.; ordrng 1 W11371382 (Control) and 1 WP2315539 (Fan) and 1 WPW10384183 (Thermister)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Scottsville, VA 24590

Kyle A.

Job Details: 06/01/2022

Updated heater as per service notice.

We serviced a

JENNAIR MICROWAVE

Model JMV9196CS4

Near Parkton, MD 21120

Sal R.

Job Details: 06/01/2022

"CX complaint is that the unit is making a sound as it runs. I was able to access and inspect the previously replaced cooling fan and foun d that a tine is broken. I am ordering 1 cooling fan (W10533503), and 1 fan motor (W11230994). Return visit will require a 2nd tech due to how tight the unit is in the cab and poroperty / personal saftey . Once the parts are avalible, please have somoene form the office call to set a return date.; ordrng 1 W10533503 (cooling fan) and 1 W11230994 (cooling fan motor) and 1 2tech (2 tech)"

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