Service History 1143 - VIA Appliance

We serviced a

JENNAIR OVEN

Model JDS1750FP0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/07/2022

"upon arrival nothing in entitlements called jenn air spoke with bryant advised nothing covered after 2 years, cx complaint intermittent operation, checked unit found f2e0, f2e1 stuck key codes, green harness slightly offset from control to u.i secured, tested unable to duplicate, cleared codes, advised cx if problems persist u.i will need to be rplaced quoted cx part W11039015 control 477.79 labor 110.00, shipping 15.00, tax 28.67, total 751.46, cx unsure if repair at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/07/2022

"cx complaint unit leaking, checked unit, uninstalled in warehouse, filled with water, sump assembly warped at owi, replaced sump, new sump has diverter, checked in service matters, parts portal and tribles, correct part number ordered, reordering per MR, please have part checked by MR prior to rescheduling.; ordrng 1 W11025157 (pump&motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Norfolk, VA 23505

Carl A.

Job Details: 06/07/2022

replaced parts tested unit works as designed

We serviced a

JENNAIR OVEN

Model JDS1750FP0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/07/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/07/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS0

Near Montclair, VA 22025

Demonte S.

Job Details: 06/07/2022

"Inspected the unit. Found that the cx is saying that the Microwave Light isn't working / Anytime you try to cook something the unit will not start a cycle. Checked the Door. Found that the Door is Warped (badly). Interlock Switch's are moving. Unit will need 3 Interlock Switch's = W10211972, Microwave Light Bulb = WPW10440740 , Transformer = WP9760588 , Inner Door = 4375339 No Longer Available. light Bulb =Wpw10440740, 2 Door Springs = Wo4451009. If the cx calls back order these parts don't go without parts."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near White Hall, MD 21161

Sal R.

Job Details: 06/07/2022

CX complaint was that the tuni would not agitate. I found that the tunit had a F7E6 error code. I inspected under the unit and fou nd that the shifter was not ingadged with the splutch. Per Technical Service Pointer #: W11531483 i was able to access ad replace the shifter. Unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Chantilly, VA 20151

Daniel J.

Job Details: 06/07/2022

console not responding to touch light led staying on unable to start cylces possibke short in consile replaced and tested unit now able to select cycles

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/07/2022

ccx complaint the unit is condensating above the freezer door. steamed out the gasket to try to help with the moisture building up. the unit doesnot have an obvious air gap anywhere. advised cx if the issue persists to call us back since the unit will need a new door to resolve the issue.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Lusby, MD 20657

Robert A.

Job Details: 06/07/2022

"Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. The unit is getting 122v from the wall and at the control. I checked for error codes and it gave a f6e2 code. The unit will need a new console to resolve the issue. The cx will contemplate the repair, I collected the service call fee by CC."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Chantilly, VA 20151

Daniel J.

Job Details: 06/07/2022

console not responding to touch light led staying on unable to start cylces possibke short in consile replaced and tested unit now able to select cycles

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hampton, VA 23663

Carl A.

Job Details: 06/07/2022

"cx complaint of unit not turning on,called tradecare team spoke with Dutingot Aurthazation for repairs,checked unit to find lose connector on push to start switch,reseated connector tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/07/2022

"cx complaint unit not starting, checked unit found lid seprating at hinges causing lid not to latch, or start cycle. no evidence of customer neglect. 9 at tribles; ordrng 1 W11259006 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/07/2022

"Cx complaint, food freezing in the fridge cabinet, found thermistor not sensing defrost, also damper control not cycling. Installed pre-i'd parts, also set unit to an 8hr defrost, verified all unit functions for proper operation...working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Salisbury, MD 21801

Alexander W.

Job Details: 06/07/2022

"CX stated unit is not doing anything when she put it on clean washer is on. inspected tested and verified cx complaint found hot water hose not installed to washer hooked water hose up to unit and tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Manassas, VA 20112

Robert W.

Job Details: 06/07/2022

"CX complaint is the unit is giving off an oder and mold. Inspected unit and found and error code for heater, Pulled panel and ohm out the element its good reseatted connector and ran diag and found unit is working poroperly and heating now. no smell unit is working prioperly after reseatting element connector"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/07/2022

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM02

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/06/2022

"CX complaint tears on right door gasket.Inspecterd unit, confirmed tears on the right door gasket. Replaced gasket using pre id. Unit good to go."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/06/2022

"cx complaint unit has excess lint getting past the filter, explained to unit that the filter is not guaranteed to catch all the lint and performed an airflow test which failed due to the way the exhaust is routed, advised cx to correct his exhaust. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Fairfax, VA 22033

Richard B.

Job Details: 06/06/2022

"CX complant. Ice overfilling and filling ice bin. Prior diagnosis found ice maker needed, Installed new ice maker and tested unit , Unit rotated and filled with water , Advised CX to throw out first few batches of ice, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Baltimore, MD 21206

Neil H.

Job Details: 06/06/2022

CX COMPLAINT UNIT NOT AGITATING FOUND WHEN LOOKED UNDER UNIT OIL LEAKING FROM GEARCASE GEARCASE JOB NEEDED NEW MOTOR BELT ACTUATOR.2COUNT NEEDED; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 W11283592 (Whirlpool Washer Drive Motor) and 1 WPW10006384 (drive belt)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waldorf, MD 20602

Robert A.

Job Details: 06/06/2022

Cx complaint that the unit's agitator is not spinning because clothing is stuck underneath it. I inspected the unit and confirmed the complaint. I removed the actuator and removed the clothing from underneath it. I calibrated and tested the unit for the cx. The unit is working as designed.

We serviced a

JENNAIR COOKTOP

Model JGD3430GB00

Near Herndon, VA 20171

Ezra M.

Job Details: 06/06/2022

"front right burner not turning on, unit will need manifold and bezel, will keep knob on ticket for return just in case.; ordrng 1 W11544657 (bezel)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/06/2022

"cx complaint unit not powering on, i watched cx try and start a cycle by pressing start without pressing the power button to turn the unit on first, i pressed the power button and unit powered up and then started a cycle after holding the start key for the 3 second count down. unit is working as designed, cx is older and was confused on turning the unit on. job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Hampton, VA 23666

Jason T.

Job Details: 06/06/2022

"Cx complaint, no power-no display, tested all circuits...found loose 120 vac harness connection at J12 on the main control. Repaired loose harness connection at the control, verified vac voltages, ran factory diagnostic test to calibrate and verify unit operation...working as designed. Cx did not provide an email address."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20151

Ezra M.

Job Details: 06/06/2022

"installed tub, mounting screws and drain hose clamp not with unit, which was completely disconnected upon arrival. reconnected water inlet hose, did not turn water on. advised cust needs clamp, cust stated they will take care of it."

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Alexandria, VA 22301

Lloyd B.

Job Details: 06/06/2022

Cx complained the unit did not heat. Installed new element and tested and it now cycles heats. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW08

Near Westminster, MD 21158

Marc M.

Job Details: 06/06/2022

"upon inspection, evacuated system and found full charegd of r600a present in system. with this in mind, failure is not suspected to be a leak within the system. replaced compressor and filter drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with 1.5 oz of r600a and tested. unit now checks good.; used 1 r600a (need r600a) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Taneytown, MD 21787

Marc M.

Job Details: 06/06/2022

"cx complaint unit not cooling properly in rc. inspected and found cx had a spring thermometer on the top shelf of the rc showing 40 degress. explained to cx the dynamics of sprung thermometers and proceeded to check temps with thermal coupler. found temps of 32.7 on bottles of water in deli drawer, 43.5 on a cup of soda top shelf, and 36.3 on an orange juice in the middle of the unit. averaged temps would then be at 37.5 which is well within spec. unit is opperating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Fairfax, VA 22030

Richard B.

Job Details: 06/06/2022

"CX complant Dryer not responding/ Inspected unit and found dryer getting 124 and 124 volts with 248 across the polEs . tried going into diagnostics but screens blank. Disconnected console and reseated . Same issue. Replaced console and cycled power , Dryer working as designed. Job completed RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/06/2022

Evacuated sysyem and installed new uv drier and coupler. vac unit down and refilled w/ 4.8oz134a.. unit now cooling. allow 24hrs to reach optimal temp. job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Virginia Beach, VA 23453

Austin D.

Job Details: 06/06/2022

"cx complaint the unti is not dispensing water. checked the unit and found that the hot water valve was defective and not allowing the unit to fill iwth water correctly. therefore, the unit needed a new hot vavle. replaced the valve and tested the unit. unit is running as designed"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Hanover, PA 17331

Sal R.

Job Details: 06/06/2022

"CX complaint is that the OTH MIC is not opperating. I found that the the intlocks have failed , I also fou d that the dispaly is cutting of. I am ordering 1 control board (W10892389) , 1 Upper interlock (W11551558) and 1 lower lock (W11551761). Once the parts are avalible , please have somone from the office call to set a return date.; ordrng 1 W10892389 (control board) and 1 W11551558 (Upper inte lock) and 1 W11551761 (lower interlock 9@tribs)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/06/2022

Cx complained of a leak. Inspected the unit and found a tear on the gasket. Installed new gasket and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/06/2022

The drain pan was cracked. Installed new drain pan and the unit will not leak. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near McLean, VA 22101

Lloyd B.

Job Details: 06/06/2022

Cx complained the unit had an odor. Installed new element and it works as designed. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/06/2022

"Cx complained the freezer door does not close. Inspected the unit and found that there is about a 2 in gap when pushing the door closed, the brackets are not pulling the door shut. Unit needs new brackets; ordrng 1 W10795844 (bracket) and 1 W10795848 (bracket rh)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/06/2022

"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap and cover. Removed ice and tested the heater in diagnostics and it came on. Measure the old thermistor vs a new one in a glass of ice water and they both measured 8.1k. In step 1,2 and 3, the thermistor passed in diagnostics. The damper I could hear open and close and feel slight air. Unit may need user interface and damper if cx calls back. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Winchester, VA 22603

Danny R.

Job Details: 06/06/2022

the belt on unit is strectched causing noise and improper washing changed out belt unit checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Silver Spring, MD 20906

Ricardo S.

Job Details: 06/06/2022

"Cx complains that the refrigerator door swings open and does not stop.inspected unit and found that the right rear roller is broken, so the unit is uneven.. order parts, 2 techs job; ordrng 1 WPW10475495 (roller-cab) and 1 WP2179826 (rivet) and 2 techsjob (2 techs job)s"

We serviced a

WHIRLPOOL COOKTOP

Model GCI3061XB01

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 06/06/2022

"mickeysmommy1@yahoo.comreplaced module, unit working now, would not power on, broken failed fuse on board."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20902

Julian H.

Job Details: 06/06/2022

CX complaint about not able to see #s confirmed issue not displaying proper time random lines confirmed power issue with ui replaced from preid and working

We serviced a

JENN-AIR WINE CELLAR

Model JUWFL242HM01

Near Great Falls, VA 22066

Demonte S.

Job Details: 06/06/2022

The correct Screws wasn't Ordered. Please see Sd Pictures. Screws are not listed at all on Tribles / Service Matters.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Davidsonville, MD 21035

Mitchell H.

Job Details: 06/06/2022

cx complaint unit is not coming on. inspected unit and confirmed. console unresponsive. replaced console from pre id part and unit is now good to go. part has been replaced in the last year so no charge. cx paid service call labor and shipping. job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, VA 22207

Jason A.

Job Details: 06/06/2022

CX complaint FRIGE no ice. Tried to jumper to harvest but motor runs then stops. Replaced icemaker. Unit completed harvest arm rose & fell & fills with water. NO LEAKS > JJ

We serviced a

KITCHENAID RANGE

Model KFGG500EWH4

Near Baltimore, MD 21211

Milton J.

Job Details: 06/06/2022

Complaint handle broken. Inspected and found the handle trim has a broken mount that mounts trim to innner door. Installed new Handle Trim as sent by Pre-ID. Unit now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Baltimore, MD 21234

Neil H.

Job Details: 06/06/2022

CX COMPLAINT BAIL ARM CAME OUT AND ICE MAKER MAKING SO MUCH ICE PUT ARM BACK IN PROPER POSITION UNIT CHECKED GOOD.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Timonium, MD 21093

Keith H.

Job Details: 06/06/2022

cx complaint is has long dry times inspected unit verified 240v to unit put into diagnsotics no errors found. it does tumble and heat advised cx to have vent checked and cleaned

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Smyrna, DE 19977

Taylor F.

Job Details: 06/06/2022

Replaced gasket from previous diagnosis. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Arlington, VA 22205

Lloyd B.

Job Details: 06/06/2022

"Cx says he doesn't want to pay that much right now, there is a full bucket of ice but is slow but it did fill up"

We serviced a

WHIRLPOOL RANGE

Model WTW5000DW3

Near Columbia, MD 21045

Alexander D.

Job Details: 06/06/2022

"cx complaint unit stopping mid cycle and oil leaking out from under unit. inspected unit and verified complaint. found gearcase leaking a ton of oil, all components under unit covered in oil. preid gearcase splutch and actuator didnt make it to my bin since job was added on. ordering gearcase, splutch, actuator, belt, motor and pulley shield. call cx to schedule 2ct return visit once we have eta on parts.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (pulley shield)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Clinton, MD 20735

Shane B.

Job Details: 06/06/2022

"complaint is the unit not completing cycles. cx said it doesnt seem to fill with enough water and she has to run drain and spin after cycle or clothes are soaking wet. checked for codes and found F8E1 long fill/no fill. ran service cycle. sounds like no flow form cold valve. found supply has good pressure, valve is getting 119vac from control board. i replaced valves with VS part and tested unit again. unit has good flow form both valves. ran claibration cycle. unit is working as designed.; ordrng 1 W11038689 (VALVES), used 1 W11038689 (VALVES) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/06/2022

SO I ARRIVED AND WAS TALKING TO CX AND HE TOLD ME UNIT HASN'T MADE THE NOISE SINCE LAST VISIT AND WORKING GREAT I TESTED IT AND RAN DIA 3 TIMES AND UNIT SOUNDS NORAML/QUIET SO DIDN'T INSTALL TOLD CX I WILL NOTE IT AND WE'LL HOLD ON TO PART JUST IN CASE BUT UNIT NORMAL NO PART NEEDED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Baltimore, MD 21217

Milton J.

Job Details: 06/06/2022

Complaint unit leaking. Inspected and found top of RC door gasket wasn't sealed fully to the cabinet which caused ice around the bottom of evap. Melted ice and sealed gasket. Gasket lining up with cabinet real border line on top corner oppisite hinge. Ordering 2 Washers for bottom of RC door hinge. -MJrob; ordrng 2 WP489467 (Washer)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Baltimore, MD 21216

Milton J.

Job Details: 06/06/2022

Cx complaint unit not making ice. Checked for voltage at the connector to ice maker harness using the violet and white wires and got 119vac. Forced into harvest which completed and filled mold. Ice maker stalling out. Ordering new Ice Maker. -MJrob; ordrng 1 W11548540 (Ice Maker)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 06/06/2022

"cxcomplaint unit not filling correctly, checked unit found f0e7 load during clean cycle, cleard code, updated software, when on extra power unit fills with barely any water, then goes into heavy agitation, called tech line spoke with tj sr7733811207, advised this is as designed per service pointer W11499341, calibrated and tested with cx, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Hampton, MD 21286

Keith H.

Job Details: 06/06/2022

cx complaint is unti not workiung inspected unit put into daignsotics found f7e1 f9e1 and f7e2 and needs updated heater quoted cx for pump/motor cx will think about it and call back; ordrng 1 W11416362 (pump/motor) and 1 W11537778 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Parkville, MD 21234

Keith H.

Job Details: 06/06/2022

repair needs 2 techs to complete.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW06

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/06/2022

Installed new door and seal. tested unit; ordrng 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 06/06/2022

verified cx complaint of unit front panel being dented and scratched. damage is on upper right side under door handle. ordered front panel in stainless.; ordrng 1 W11461694 (front panel stainless)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/06/2022

"CX complaint unit noise during wash.Ran test mode, no errors. Rana tyest cycle, found the gearcase noisy during agitation. Inspected the unit from the bottom, noticied of eccessive play from the gearcase shaft and rotor out of balance, Ordering Gearcase W11449841. Slider to be installed on return. Collected 334.25. I miscalculeted labor cost (100 less). After the transaction, the cx agreed to pay 350 on return instead of 250. Balance due 350 (total cost of the repair 684.25). **2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesterfield, VA 23832

Chris B.

Job Details: 06/06/2022

cx denied service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Richmond, VA 23238

Joseph D.

Job Details: 06/06/2022

"found kink in water line, reset water line and unit now dispensing water to icemaker properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/06/2022

CX complained of fost and no cool. Installed new harness and fan motor and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Towson, MD 21204

Keith H.

Job Details: 06/06/2022

cx complaint is unit not functioning inspected unit and found a bad latch and bezel i replaced latch and unit is working but cx needs new bezel and can be installed without tech; ordrng 1 W11545554 (bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found lines next to compressor vibrating cause noise also cx had refrigerator diffuser blocked with items moved them and educated cx on proper use and care tips unit now functions normally

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Great Falls, VA 22066

Demonte S.

Job Details: 06/06/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Found that the rear of the cabinet is Dented at the seem. ( Advised that the cx doesn't use the unit until unit is repaired.) Unit will need the Tub to the Dishwasher. ; ordrng 1 W11409866 (TUB-DISHWR)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WS00

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/06/2022

"as per tech manual, unit will need smp board. board no longer available, part number listed as 'no longer serviced' in tribles diagram. no power to console from smp board. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-W10221385-RevB.pdf link to dimensions."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FMS01

Near Richmond, VA 23233

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally allow 24 hrs to reach optimal temperatures

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/06/2022

Cx complained of a missing ice maker. Installed new ice maker and the unit cycled and began a harvest. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/06/2022

unit not fully cooking food at times replaced temp sensor and also control tested and confirmed reachiing preset temp

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near McLean, VA 22101

Jason A.

Job Details: 06/06/2022

CX complaint WASHER F5 error code. Replaced lock as coil J9 measures open. Test J5 door sw contact good at control. So harness is good > JJ CX paid in full > JJ; ordrng 1 W11201293 (Control)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/06/2022

Cx complained of damage. Inspected the unit and found damage to the control and console. Installed new console. Unit needs new control; ordrng 1 W10894098 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Richmond, VA 23233

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found adjusters broken removed and replaced cx paid 284.60 for repair cx paid by CC

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found cx states last storm the unit came on and started working has been working normally ever since storm hasn't had any issues ran cup of water unitnran without issue unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PHAXSB00

Near Richmond, VA 23236

Joseph D.

Job Details: 06/06/2022

"cx complaint no cool, no frost pattern unit with leak. must replace evap and compressor. cx declined repair.; ordrng 1 WP2188823 (evaporator 22838) and 1 W10309994 (compressor 36372) and 3 3count (3 count)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Baltimore, MD 21212

Keith H.

Job Details: 06/06/2022

cx complainnt is no ice inspected unit a nd found the icemaker fan not operating therefore not cold enough to produce ice. also left foot is damaged casuing unit unable to move safely ordering roller; ordrng 1 W11084045 (roller-cab) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Richmond, VA 23236

Joseph D.

Job Details: 06/06/2022

"replaced outter wrapper, unit now working properly. no longer dented."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Woodbridge, VA 22193

Jason A.

Job Details: 06/06/2022

CX complaint FRIDGE not cooling. Found lights & UI display & fans running but temps are room temperature. Unplugged unit & used a killawatt. Motor start clicks & unit pulls between 7 to 7.7A then motor start clicks off. 2CountSealSyst+R600+LockRing > JJ; ordrng 1 2CountSealSyst (2CountSealSyst) and 1 W11580057 (Compressor kit incl drier & motor start) and 1 W10913906 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM01

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/06/2022

Cx complained the unit did not cool. Inspected the unit and found there is no frost pattern with the compressor running. Unit need new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10507884 (compressor 493.54) and 1 WPW10143759 (drier 19.10)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/06/2022

"Confirmed cx complaint unit not cooling. Found compressor start device not fully seated in compressor. Reseated part, tested unit, unit working as designed."

We serviced a

MAYTAG COOKTOP

Model MER8600DS0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 06/06/2022

Cx complained the rr burner did not always work. Installed new switch and element and tested and it now turns on and cycles on andn off Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVQ01

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/06/2022

"cx complaint unit is building condensation in both the RC and FC. RC is also not cooling. inspected unit and found freezer temp was -16 degrees, RC was 46-47 degrees. removed baffle cover in FC and found it was clogged with frost. was able to clean up the frost and then i found the return duct was also frozen. blasted that with my steamer and now unit brings in cold air from the freezer. unit checks good. charged cx the 120 for the service call and 60 for the additional labor to defrost the unit. cx paid by check #5094"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fallston, MD 21047

Brian R.

Job Details: 06/06/2022

cx complaint is unit never wants to make ice and when getting ice out door water comes out as well.took temps reading first of 5 in Freezer 32 in FF 18 through Ice Maker. fan not kicking on high. unit set to -5 in Freezer and 35 in FF. tested and checked unit and unit is back feeking voltage when pressing paddle to valve and turning water on when getting ice. will order parts needed and when approval is given and parts are in office will schedule.; ordrng 1 W10846539 (Fan Motor) and 1 W11189618 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/06/2022

Confirmed cx complaint UI non functional. Ordering ui and control components.; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console) and 1 W10839423 (guide) and 1 W10849355 (button)

We serviced a

WHIRLPOOL COOKTOP

Model WFE515S0JS0

Near Baltimore, MD 21202

Milton J.

Job Details: 06/06/2022

CX complaint display not illuminating and oven not working. Inspected and got 206vac across both legs and 119 at each individual legs. Came up to control and got 119vac at the P1-1 and P1-3 connector and 206vac at the P1-1 and P4-1 wires. Unit has correct voltage and needs new Control. -MJrob; ordrng 1 W11567348 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near ,

Chris B.

Job Details: 06/06/2022

cx complaint unit drops ice at unwated times inspected unit when dispencing ice ice door flap traps ice when closing tried calling tech line closed due to trianing will call tech line when availvbe to further diag

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Falls Church, VA 22046

Jason A.

Job Details: 06/06/2022

CX complaint FRIDGE RC temps & FC temps are inconsistent. CX had to change settings to lower temps as they were rising over 40F. CX had previously removed other loads on this circuit. Checked for even frost pattern. No excessive icinng buildup. Air return is clear. In diagnostics RC FC & defrost thermistors are being read by control. Called techlineMeasured all 3 thermistors at 3 places. Thermistor / cabinet subharness & at control. See SDpics. Will use control & thermistor on return > JJ; ordrng 1 W11317276 (damper) and 1 W11545823 (evap harness) and 1 W11518204 (Dispenser UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Hanover, PA 17331

Sal R.

Job Details: 06/06/2022

"CX complaint is that the unit isnot making ice. I fou d that the the duel valve is not opening to the icemaker. I am ordering 1 valve (W11546685), I have set a return date for 6/9; ordrng 1 W11546685 (dual valve 19 @ tribs)"

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Richmond, VA 23221

Gill G.

Job Details: 06/06/2022

verified cx complaint of unit being unresponsive. found acu green light blinking but UI is not responding. checked wire harness from acu to console UI and found it has continuity on all three wires. disconnected and reconnected all UI harnesses. tested. UI is now responsive. tested by running diagnostic cycle. stored fault code F6E1(ACU HMI communication error). durning UI testing found encoder not registering on all selections. out of diagnostic mode all selections are working on encoder. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Camp Hill, PA 17011

Fred G.

Job Details: 06/06/2022

"showed up to home to find a no answer. called off talked to hailey and she called cx, told me cx rescheduled apt."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Baltimore, MD 21224

Milton J.

Job Details: 06/06/2022

Cx complaint items where freezing in RC. CX was a little hard to understand but was saying set to 38 and unit good. Said he did not want service now. Explained if he called us back out payment would be due regardless. No service was provided today. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Greenville, NC 27858

Ronnie B.

Job Details: 06/06/2022

cx comlpaint of unit not making ice as it should and makes a lot of noise when running. checked unit and found some ice in ice bine. performed harvest and fill and ice maker completed both. found frost build up under and around ice bin indicating ice door not sealing correctly allowing warm air intrusion which would cause slow ice production and frost. condesor line comming from compressor is touching another ss line. separated lines and added permagum to ensure no more noise. ordering ice door.; ordrng 1 W11098702 (ICE DOOR)

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near McLean, VA 22101

Jason A.

Job Details: 06/06/2022

CX complaint ICEMAKER no ice after cleaning. Found no water entering unit. Valve has 120VAC. Measured HTR 5.9 OHMs bin sensor 2.99 K OHMs. Good frost pattern. Replaced valve & test good fill. NO LEAKS > JJ

We serviced a

MAYTAG DISHWASHER

Model WDF520PADM7

Near York, PA 17408

Sal R.

Job Details: 06/06/2022

"CX complaint is that the unit is not opperating. I found that the unit fills , but no motor movment. I am orderign 1 sump & motor(W11025157). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11025157 (sump & motorn)"

We serviced a

JENN-AIR RANGE

Model JGD3430GS00

Near Pikesville, MD 21208

Keith H.

Job Details: 06/06/2022

cx complaint is unit clicks while cooking insepcted unit and found two reason for this happening ..cooktop is right next to huge window so air is blowing flame out and the burner tries to reignite also downdraft fan is sucking flame away and tries to reignite. unit is working as designed

We serviced a

WHIRLPOOL RANGE

Model KCGS550ESS

Near East Petersburg, PA 17520

Justin L.

Job Details: 06/06/2022

cx complaint all burners not clicking. was able to access unit and found shorted switch harness. was able to replace part with pre-id and test unit now operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Baltimore, MD 21224

Milton J.

Job Details: 06/06/2022

"CX complaint unit not locking and spinning. Inspected and found a F2E1(Stuck Key), F7E1(Basket Speed Fault) and a F5E2(Lid Lock Fault) codes stored. Manually tested all functions and found the belt was thrown. Checked underside and found the gearcase has leaked oil causing belt to throw. Tested latch but no issue present. Control button is intermittenly sticking. Ordering new Gearcase, Splutch and Belt plus returning with Pre-IDed Control, Actuator and Latch. -MJrob; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lebanon, PA 17042

Justin L.

Job Details: 06/06/2022

as per previous tech was able to access unit and replace parts. ran test 45 and unit still dispenses water out of dispenser in test 45 when it fills icemaker. attempted to contact techline but it was down for training please send back as a shop job to contact techline; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near McLean, VA 22102

Jason A.

Job Details: 06/06/2022

CX complaint DRYER noise & air gaps around filter & housing. Fabric snags. Lint distribution on filter uneven. Checked for sharp edges & trimmed casting flash. Cannot correct for gaps. Same move in date as 595134 washer > JJ; ordrng 1 W10906551 (moisture sensor kit) and 1 WPW10516085 (lint screen) and 1 W11401018 (seal kit) and 1 W11327190 (blower wheel)

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