We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Dover, PA 17315
Fred G.
Job Details: 10/20/2023
"i was able to access unit and replace the gearcase, cam, capacitor as per previous tech. tested unit and found unit now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Washington, DC 20011
Brian F.
Job Details: 10/20/2023
"Cx states top 2 fridge shelves freezing, too cold in freezer. Placed temp probe in cup of almond milk from top shelf, measured 39*, placed probe between ice pack and frozen food, measured 2*. Found gap in top right of FC gasket, adjusted with heat gun to generate seal. Entered diagnostic mode, thermistors passed, diffuser working properly. Adjusted FC temp from -1 to 1, RC from 41 to 42."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hampton, VA 23666
Justin W.
Job Details: 10/20/2023
replaced cover and tested unit working as designed
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Williamsburg, VA 23188
Orbie
Job Details: 10/20/2023
cx complaint unit needing more than one cycle to efficiently dry clothing. found unit not level causing clothes not to be thrown at moisture sensor. leveled unit. also advised cx to hard pipe exhaust to wall.
We serviced a
KITCHENAID DISHWASHER
Model KUDE70FXSS5
Near Hampton, VA 23664
Justin W.
Job Details: 10/20/2023
cx complaint unit leaking. checked unit to find error code f9e1. checked to find unit leaking from diverter. ordering sump to complete repair.; ordrng 1 WPW10455261 (pump&motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ16
Near Williamsburg, VA 23188
Orbie
Job Details: 10/20/2023
cx complaint icemaker not working. tested icemaker. unit cycled then got stuck. replaced icemaker. cycled unit. appears to be working as it should. advised cx to monitor unit.
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Keedysville, MD 21756
Ricky E.
Job Details: 10/20/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Richmond, VA 23224
Chris B.
Job Details: 10/20/2023
cx comp unit is loud and condensation gatthers in bottom of rc insp unit found gap in bottom of rc door sealed gasket with heat gun unit working as desighned
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Chesapeake, VA 23320
Zachery R.
Job Details: 10/20/2023
"replaced damper, tested, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Providence Forge, VA 23140
Orbie
Job Details: 10/20/2023
cx complaint shelf not sitting how it should. verified complaint. found warped drawer causing drawer not to slide in and out of track. ordering parts needed for repair.; ordrng 1 WPW10688114 (front-pan) and 1 W10850377 (pan-crispr)
We serviced a
WHIRLPOOL OVEN
Model KOSE500ESS20
Near Brambleton, VA 20148
Daniel J.
Job Details: 10/20/2023
went to install new console white console sent instead of stainless steel reordering replaced once already this year months later same error appears ordering control also; ordrng 1 W11448962 (control) and 1 W11600651 (console)
We serviced a
WHIRLPOOL DRYER
Model wed5100hw3
Near Locust Grove, VA 22508
Tanner B.
Job Details: 10/20/2023
"concern the unit makes loud noise and doesnt start cycle .. Found the blower crooked , motor clamp came loose and caused motor to shift. reinstalled clamp and tested unit.. unit needs new motor clamps to prevent this issue again. also some buttons on ui unresponsive. needs ui to correct issue; ordrng 2 WPW10121316 (motor clamp)s and 1 W11419056 (ui)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Charlotte Hall, MD 20622
Leon
Job Details: 10/20/2023
"Replace all parts calibrated unit, then ran a quick wash cycle just to confirm everything was working as it should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEYM05
Near Baltimore, MD 21206
Shane M.
Job Details: 10/20/2023
"cx complaint the paddle for dispenser broke. could confirmed, clip that hold paddle snapped off. cx paiid in full $453.14 cx paid 140cash 313.14 cc ordering paddle.; ordrng 1 W10433548 (paddle)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ3
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 10/20/2023
"cx complaint light nonresposive, checked unit, come to find defective relay, quoted cx, cx approved repair. replaced acu, tested, unit working as designed. documented finding with techline, spoke with safety"
We serviced a
AMANA WASHER
Model NTW4519JW2
Near Brandywine, MD 20613
Shane B.
Job Details: 10/20/2023
"cx complaint is the unit going off balance and making a lot of baning noise. when i arrived i found the basket sitting so its almos touching the front of the cabinet. when i push basket down i can feel suspension on left side is soft. i checked for codes and found none saved. ran service cycle. unit completed cycle with no issues. unit is level side to side, leaning slightly forward. levled unit and replaced suspension with preIDed part. ran calibration cycle. unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Myersville, MD 21773
Ricky E.
Job Details: 10/20/2023
compressor sent unpressurized. also the unit has maintained the higher temp at 15 and 44.. also ordering the inverter and control; ordrng 1 w11578028 (inverter) and 1 WPW10675033 (cntrl-elec) and 1 w11578205 (compressor)
We serviced a
WHIRLPOOL RANGE
Model WFG515S0MS0
Near Mount Joy, PA 17552
Justin L.
Job Details: 10/20/2023
Cx complaint while using oven the unit makes a clanging noise. Was able to access unit and pre-heated to 425F verified temperature using thermocoupler. Waited for unit to make noise and found all noises are normal operation. No further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS04
Near Fairfax Station, VA 22039
Richard B.
Job Details: 10/20/2023
CX complanT.Water slow. Inspcted unit and foud water disnss slw. Remo filter . Water dispenses fine. Avied CX clogged filter. Job completd. RB
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Linden, VA 22642
Daniel J.
Job Details: 10/20/2023
washer noise during cycle customer has video sounded like during a drain cycle tested unit when stopping clicking noise from cam removed cover plastic dust on one side of cam replaced cam and actuator ran diag cycle nolonger present started quick wash to apply weight to tub agitated normal andn drained than spun normal returning cam for qrr
We serviced a
WHIRLPOOL WASHER
Model WTW7040DW2
Near Glen Allen, VA 23059
Thomas B.
Job Details: 10/20/2023
Cx compliant unit is not working properly inspected unit found water is leaking from water valve ordering valve qouted 392.43 cx paid 282.43 Will owe 110.00 on return visit for Labor; ordrng 1 W11220230 (Water inlet valve)
We serviced a
WHIRLPOOL DRYER
Model WED9450WL1
Near Upper Marlboro, MD 20772
Shane B.
Job Details: 10/20/2023
cx complaint is the unit displaying F01. when i arrived that code was flashing on the screen. cycled power and tried to start a cycle but unit does not run. i found control board is getting 121vac. no LEDs flashing on control board. unit will need a new control board. that part is no longer available. cx paid service call.
We serviced a
AMANA REFRIGERATOR
Model ART308FFDW10
Near Dundalk, MD 21222
Justin S.
Job Details: 10/20/2023
"unit located in the shop. when pierced the unit had no refrigerant in the system. replaced the compressor and vacuummed down the system. filled to weight and checked for leaks. the unit is cooling good.; ordrng 1 W10143759 (drier (service)(js vs)), used 1 WPW10143759 (DRIER(js vs)) from stock"
We serviced a
JENN-AIR REFRIGERATOR
Model JFC2290REM04
Near Washington, DC 20010
Brian F.
Job Details: 10/20/2023
"Cx states ice buildup on freezer rails. Inspected, confirmed rails for ice bin frozen stuck, used steamer to thaw rails. Used food grade silicone lubricating grease on all rail sliding surfaces. All rails now sliding freely. If ice bin sticks again please pre id ice bin glides (WPW10170835)."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS00
Near Burke, VA 22015
Richard B.
Job Details: 10/20/2023
"CXcoplant. Not cold. Prio diagnosis found unit neds evap cover Removd covr Thawed out i , Intalled w cover , Cycled ower , Working as designed. Job completd. RB"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404ESS1
Near Washington, DC 20009
Brian F.
Job Details: 10/20/2023
"Cx states unit leaking from left, tested and confirmed. No saved errors, lots of water coming from bottom left at points in test cycle, remounted lower spray arm, spray arm is moving. Installed new gasket, tested, unit still leaks, reinstalled old gasket. Ordering clear door, returning with lower spray arm just in case.; ordrng 1 W11179175 (clear door)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSF705HPS04
Near Arlington, VA 22207
Jason A.
Job Details: 10/20/2023
"CX complaint FRIDGE no water dispense & no ice production, Found RC temp was set to 35 &reservoir tank frozen. Heated tank & got water to dispense. Insulate reservoir. Fill tube iced up.eated fill tube & checked fill tube htr operates. Icemaker harvest good & 45 fills. Set temps to recommended & select fast ice > JJ"
We serviced a
JENN-AIR REFRIGERATOR
Model JBSS48E22L00
Near Washington, DC 20016
Brian F.
Job Details: 10/20/2023
"Cx states contractor pull fridge from install. Lowered unit on to wheels, myself, JG, and cx were all pulling to remove unit and it did not budge. Cx needs contractor to fully remove unit so we have full access. Installed ice maker. Cx will call back to reschedule once unit is accessable.; saved tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ05
Near Baltimore, MD 21224
Justin S.
Job Details: 10/20/2023
replaced the harness and melted the ice. the unit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Woodbridge, VA 22193
Robert W.
Job Details: 10/20/2023
"CX Complaint is the unit isnt coolng. Inspected unit and found unit is unplugged plugged unit in and found the compressor is buzzing pulled start device and ohm out compressor and found the compressor is locked up, Unplugged unit Ordering Compressor, Drier, Coupler; ordrng 1 W10507884 (Compressor) and 1 WPW10143759 (Drier) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Gettysburg, PA 17325
Bernard M.
Job Details: 10/20/2023
"Replaced both parts, dispensed water and no leaks were found. Unit checks good"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Woodbridge, VA 22193
Robert W.
Job Details: 10/20/2023
CX Complaint is the door is popping open. Inspected unit and found the door are swinging open really fast cabinet wasnt set and is cauing door to swing open to fast. Adjust cabinet and tested unit is working properly install correction
We serviced a
MAYTAG DISHWASHER
Model MDB6769PAS3
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 10/20/2023
"cx complaint upper rack issue not drying dishes and said waster would not drain. i then inspected unit and checked for errors and had 10-1 6-2 7-1 service cycle complated everything is working but heater, found connection loose so fixed that. i then went back into diag cleared codes let service cycle run and no errors return disepsner opened fine, heater worked great at then end steam was rolling out. called owner and collected for service fee. unit is good to go"
We serviced a
WHIRLPOOL DISHWASHER
Model WDP730HAMZ0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 10/20/2023
Cx complained the unit had damage. Installed new panel and there is no longer damage. Job complete
We serviced a
WHIRLPOOL RANGE
Model RF263LXTB3
Near Upper Marlboro, MD 20774
Shawn D.
Job Details: 10/20/2023
cx complaint rear rihgt burner issue said it stays on high. inspected unit and tested rear right burner and was woking ok at first but the longer i used theburner the worse it got meduim is staying on high cx said it will get worse to where when on low it will still be on high. all connection to element good issue is the switch. ordering switch for return aprt is in stock and rescheudled for 10/27/23 per cx request; ordrng 1 WP3149400 (RR swtich)
We serviced a
WHIRLPOOL WASHER
Model WFW9400SW01
Near Richmond, VA 23229
Joseph D.
Job Details: 10/20/2023
Replaced valve and unit working properly. No issues noted. Working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Burke, VA 22015
Richard B.
Job Details: 10/20/2023
"CX COMPLANT. dOOR FALLS down Prior dianosis found unit needs hinges. . When removing unit from cabinet , Right board dishwsher screwedto is not conneced to cabinet ad jus freefloats . Left sie of unit is secured to floo wt a scew ging trough foot into loor. Installed hinges and tested unit. Didhwasher orking as designed. RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Elizabeth City, NC 27909
Branden R.
Job Details: 10/20/2023
came out to replace parts on unit . disassembled and replace all parts needed for repair . tested unit is now running as designed and fridge door now properly shutting .
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Clinton, MD 20735
Shane B.
Job Details: 10/20/2023
cx complaitnt the lights flashing an error code. when i arried F9E1 was flashing on screen. unit was empty but cx said clothes were soaking wet and ther was some water left in the tub. I found connector ar drain pump came apart. fixed connection so cx can use unit ordering new harness. cx will be out of town until after the new year so i didnt reschedule him. told cx to call offiec when he gets back.; ordrng 1 WTW5057LW0 (lower harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Elizabeth City, NC 27909
Branden R.
Job Details: 10/20/2023
cx complaint unit not washing checked unit and found no error codes stored to unit . while testing found main pump not properly pumping on unit causing spray arms to not move due to lack of pressure . checked pressure coming from house and it checks good . tested inlet valve and found it is allowing water into unit but not as fast as i would like it too ordering inlet valve and pump for repair to unit; ordrng 1 W11175771 (inlet valve) and 1 w11025157 (pump)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Hampton, VA 23669
Justin W.
Job Details: 10/20/2023
"cx complaint unit not washing dishes. checked unit to find error codes f4e3, f7e1. replaced sump from pre id and tested unit working as designed."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Woodbridge, VA 22193
Robert W.
Job Details: 10/20/2023
Replaced lid and tested unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Clinton, MD 20735
Shane B.
Job Details: 10/20/2023
"cx complaint is same as other previous visits. evap is iced up causing poor cooling in RC section. i called techline beings we;ve been out here several times for this issue. they had me check voltage at P8 2 pink wires, have 4vdc, in spec. they had me check resistence of that same connection. 28k ohms, in spec. they had me run defrost heater, it is working. said to test thermistor in a cup of ice water and look for 8.75k ohms. said to then replace plastic clip with ziptie and foil tape. melted all ice, tested thermistor in cup of water. it reads 7.6k ohms, out of spec. replaced with preIDed part."
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW1
Near Elizabeth City, NC 27909
Branden R.
Job Details: 10/20/2023
"cx complaint unit not filling with water , checked unit and found connetion on inlet valve unseated not allowing proper vac to cold . reseated and tested unit is now running as designed ."
We serviced a
WHIRLPOOL HOOD
Model UXT2030ADB2
Near Alexandria, VA 22306
Lloyd B.
Job Details: 10/20/2023
Cx complained the hood light did not work. Inspected the unit and found N was not connected. Removed wire nut and added N and tested and the light now works. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE304LPA1
Near Occoquan Historic District, VA 22125
Richard B.
Job Details: 10/20/2023
cx comlant. water inmachine. Prior dianosis found unit needs control and pump. Installed and tested . Working as deignd. job completed RB
We serviced a
WHIRLPOOL FREEZER
Model EVL202NXTN02
Near Gettysburg, PA 17325
Bernard M.
Job Details: 10/20/2023
"Cx complaint unit makes noise. When arrived unit makes loud vibrating noise. Accessed evap and found the fan motor bracket causing noise. Fan blade is fragmented. Pushed on bracket and noise decibel drops. Made sure metal to liner screws were tight. Ordering bracket and fan blade, once available contact cx to reschedule. Cx paid $334.23 for full repair; ordrng 1 WPW10445742 (fan blade) and 1 2-80028-101 (bracket)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430BS00
Near Charlottesville, VA 22903
Danny R.
Job Details: 10/20/2023
found unit spilled o0ver while boiling water and it arked bad the cx the next day tried it again and switches melted and had flames the switches and manfold with knobs are damaged will need repleced and called tech line cx will think over repair; ordrng 1 W10575616 (pipe-mnfld) and 1 W10854963 (switches) and 4 W10559476 (knobs)s and 1 WPW10559494 (knob grommet)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Harrisburg, PA 17102
Cody H.
Job Details: 10/20/2023
"CX complains unit is not cooling. Found unit to be room temp in both FC and RC. No frost pattern. Compressor making loud grinding noise and is very hot to the touch. Unit will need sealed system repair. Called FG who suggested evap, compressor, drier and lock rings as well as 3XL. Office to schedule with cx due to cx not being present on visit.; ordrng 1 w113370574 (compressor) and 1 w11504431 (Comp LR 1) and 1 w11504415 (comp LR 2) and 1 w11504416 (comp LR 3) and 1 W11109499 (drier-tube) and 1 w11506623 (drier LR 1) and 1 w11504448 (drier LR 2) and 1 w11368877 (Evap) and 1 w11504419 (Evap LR 1) and 1 w11506620 (Evap LR 2) and 1 w11504449 (Evap LR 3)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Waldorf, MD 20603
David J.
Job Details: 10/20/2023
Customer complaint heating element service pointer. Arrived today and verified complaints and found bushings are completely gone on heating element inside dishwasher. As soon as I arrived I had noticed the floor is a complete sponge all around and in front of unit afraid to pull unit out due to floor being ripped up because it is so soft. Customer has stated they have not used the unit for two weeks and that whirlpool is aware of the situation and customer has contractor coming out to inspect damages. Explain to customer once unit is pulled out to let us know that way we can come and replace heating element. ; ordrng 1 W11537778 (Heating element)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS00
Near Aldie, VA 20105
Daniel J.
Job Details: 10/20/2023
weak water stream and small icecubes when produced and dispensed failed inlet replaced tested now normal chargered labor and parts with shipping due to not the orginal issuse when service
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS02
Near Fairfax Station, VA 22039
Richard B.
Job Details: 10/20/2023
"CX comlant. Water on floor . inspected uit and found ater on flor by e front of unit. Pulld of back cover andcmpressor line gong to cabinetis overed in ice . pok with EM nd desrbed issues with ice on return lines . recomended saled system tch etrn , Overilled , Called ofice, and scdled .RB; saved tckt"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Springfield, VA 22153
Richard B.
Job Details: 10/20/2023
X complant. oorals Prior dianosis found unit needs hinges. Installed and tested W0rking as dsiged. Job completed. RB
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ2
Near Moyock, NC 27958
Branden R.
Job Details: 10/20/2023
cx complaint unit not washing checkedu nit and found no errors . found bad pump on unit now allowing water to be properly pump threw unit to clean. ordering new sump and pump for repair to unit .; ordrng 1 W11613479 (pump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW03
Near Moyock, NC 27958
Branden R.
Job Details: 10/20/2023
came out and replace all parts on unit . tested unit is now running as designed .
We serviced a
WHIRLPOOL FREEZER
Model wrs315sdhm01
Near Edgewater, MD 21037
Davonte
Job Details: 10/20/2023
"cx complained unit wasnt dispensing water. confirmed cx complaint when i arrived. after doing further noticd that cx had an aftermarket water filter, took filter out. used water dispenser, and water dispensed as should. advised cx that his problem is with the aftermarket water filter. needs whirlpool product"
We serviced a
MAYTAG REFRIGERATOR
Model MRT711SMFZ02
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 10/20/2023
"CX complaint: meat pan falls out. Tested and verified complaint. I did not see any visible problems but could not get drawer to lck in properly, it wants to fall out...not stop at the front catches. Ordering left and right tracks and meat pan. Inquiry showing unit in first 30 days. Cannot reschedule due to only few pans left on system.; ordrng 1 WPW10468555 (track) and 1 WPW10468556 (track) and 1 WPW10308849 (pan-meat)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430GB00
Near Frederick, MD 21704
Ricky E.
Job Details: 10/20/2023
"installed part, unit cks ok... possable misuse and misunderstanding on how the unit functions, and how the unit should be used"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 10/20/2023
"cx complaint unit nonresposive, verified issue, come to find defective acu, acu has 122vac but not sending power to ui, quoted cx, cx approved repair. and paid in full. advised cx they will be contacted for return visit.; ordrng 1 W11419171 (acu)"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JS3
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 10/20/2023
"cx complaint unit unresponsive, verified issue, come to find short or loose wire in power supply box, whenever box is moved unit will cut on/off. advised cx to contact electrician."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Abingdon, MD 21009
Emmanuel R.
Job Details: 10/20/2023
"Cs unit isnt making ice , confirmed complaint, found icemaker E5 error code possible mold thermistor issue and water line keeps freezer, icemaker water line heater no continuity but its getting voltage. ORdering icemaker ,heater and permagum to isulate the line.; ordrng 1 W11087201 (heater) and 1 W11658802 (icemaker) and 1 212643 (permagum)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Wilmington, DE 19802
Taylor F.
Job Details: 10/20/2023
Cx complaint is unit not cooling in the RC. On arrival found it 45 in the RC and 1 in the FC. Evap fan was running fine on arrival but started acting strange shortly after. It would slow down to almost a stop and then speed back up after a few mins. Found proper voltage going to fan. Quoted cx for fan and they accepted. Replaced fan from pre id and unit is now working as designed. Observed fan staying at a constant high speed for several mins. Job is complete.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Ashburn, VA 20147
Christian C.
Job Details: 10/20/2023
Cx complaint MW light is out. Inspected unit door closes and opens fully. Installed MW led. Light now works. Unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Fort Washington, MD 20744
Shane B.
Job Details: 10/20/2023
cx complaint is the RC door having a gap at the top left where it meets the cabinet. confirmed complaint. door is sitting a little low. no washer visable at bottom hinge. i added the washers that were preIDed and door now sits high enough to seal against the cabinet. unit is working as desinged.
We serviced a
IKEA MICROWAVE
Model IBMS1455XB0
Near Frederick, MD 21702
Ricardo S.
Job Details: 10/20/2023
"Cx complains that the cooling fan not working, isnpected unit, microwave heating ok.. the fan is bad, conneciton cks ok.unit needs fan assy, CX DOESN'T WANT TO CONTINUED WITH THE REPAIR; ordrng 1 W10120517 (motor-fan)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Fort Washington, MD 20744
Shane B.
Job Details: 10/20/2023
installed door handle. removed old door gasket and installed new one. it was extremly hard to get gasket into the groove down each side of the door. used heat gun but gasket will not sit flush with the side of the door and has gaps at the corners. door may be warpped causing difficulty seating gasket. i got gasket to seat against the cabinet so it seals but the gasket will not fit properly against the door. ordering new RC door. cs will call when door is delivered.; ordrng 1 LW10672972 (dor-fip)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Frederick, MD 21703
Ricky E.
Job Details: 10/20/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ0
Near Falls Church, VA 22043
Simon
Job Details: 10/20/2023
"CX complaints over range MW doesnt power on no cavity light.Inspected unit .checked voltage from inlet 124VAC and fuse has continuetiy,capacitor 0.00 VAC .Unit need new transformer ,capacitor and control board .ordered control board ,capacitor and transformer.SZ; ordrng 1 W10836753 (transformer high voltage) and 1 W10850446 (capacitor high voltage) and 1 W11552018 (MW control board)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Moyock, NC 27958
Branden R.
Job Details: 10/20/2023
"came out to replace parts on unit , disassembled and replace all parts needed for repair . tested unit is now running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Culpeper, VA 22701
Tanner B.
Job Details: 10/20/2023
Installed new filter housing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Jefferson, MD 21755
Ricky E.
Job Details: 10/20/2023
"customer stated that the unit was dripping water from the ice room door. ran heater test and verified operation, and verified that the ice maker wasnt over cycling.. unit will need ice room door; ordrng 1 W11171728 (door-ice)"
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charles Town, WV 25414
Ezra M.
Job Details: 10/20/2023
damage to top right side panel. ordering panel; ordrng 1 WPW10162245 (panel-side)
We serviced a
WHIRLPOOL FREEZER
Model MFI2570FEZ07
Near Charlottesville, VA 22903
Danny R.
Job Details: 10/20/2023
unit isnt regulating temp everything is freezing in fresh food side its set to 40 andis 30; ordrng 1 WPW10196393 (damper control) and 1 W10884720 (harness with thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Lochearn, MD 21207
Shane M.
Job Details: 10/20/2023
cleared vent to rc/fz. unit working properly
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Boyds, MD 20841
Ricardo S.
Job Details: 10/20/2023
"Cx complains that the unit was not working for couple days.. inspected unit, water level and motor cks ok, unti is washing .. ran test mode and found an error code f8e2 ectrical problem.. valve cks and works ok,, order cntrl elec; ordrng 1 w11410066 (cntrl-elec)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS1
Near Virginia Beach, VA 23456
Zachery R.
Job Details: 10/20/2023
"replaced valve, tested, unit working as designed. no signs of any leaks."
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Bristow, VA 20136
Robert W.
Job Details: 10/20/2023
Replaced Controls and tested unit is workimg properly.
We serviced a
JENN-AIR DBL WALL OVEN
Model JJW8230DDB
Near Bristow, VA 20136
Robert W.
Job Details: 10/20/2023
"CX Complait is the upper oven broil not working. Inspected unit and found everything is working but upper oven broil. Pulled element and its testing good, Pulled unit and tested Hi limit and its testing good the Control not sending power to broil. Unit needs Control; ordrng 1 WP74008259 (Control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Rehoboth Beach, DE 19971
Michael E.
Job Details: 10/20/2023
CX complaint: rarely drops ice. Tested and verified complaint. What i found was ice harvest was showing full bin but bin is almost empty. Bailer arm problem. Ordering ice maker. Scheduled return visit for 10/26 any time; ordrng 1 W10873791 (icemaker)
We serviced a
KITCHENAID RANGE
Model KFGD500EBS00
Near Bel Air, MD 21014
Emmanuel R.
Job Details: 10/20/2023
"Cs unit is not maintaining temps, confirmed complaint. I found the the top oven runs too hot so i calibrated it, the bottoms oven runs good. Unit is now working as deisgned."
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0AS03
Near Leesburg, VA 20176
Christian C.
Job Details: 10/20/2023
Cx complaint unit does not heat up food all the way. Inspected unit ran bake at 350. Thermocouple on meter reading 355 when preheat is finished. Calibrated unit +10 degrees. Unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Charlottesville, VA 22901
Danny R.
Job Details: 10/20/2023
installed parts checksok; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Charles Town, WV 25414
Ezra M.
Job Details: 10/20/2023
"massive physical damage to console bottom right and rear of unit. called techline, spoke with Kirt advised to have customer call consumer relations"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Bowie, MD 20720
Shawn D.
Job Details: 10/20/2023
"opened system and had freon in the system not sure if full or not . replaced the compressor drier coupler then evaporator vacumed system down and filled to 4.5oz and started cooling. unit is good to go; ordrng 1 w10913906 (coupler SD V/S), used 1 w10913906 (coupler SD V/S) from stock"
We serviced a
MAYTAG WASHER
Model MVWP576KW0
Near Mineral, VA 23117
Kyle A.
Job Details: 10/20/2023
Cx complaint of unit not spinning. Did confirm units hub is worn smooth. Ordering hub for return.; ordrng 1 W10528947 (Washer hub)
We serviced a
WHIRLPOOL HOOD
Model UXT2030ADB2
Near Alexandria, VA 22306
Lloyd B.
Job Details: 10/20/2023
"114. Cx complained the hood fan did not work. Inspected the unit and found from the red wire to ground, there is 123vac and from the brown wire to ground there is 121 but the fan does not run. Unit needs new fan motor; ordrng 1 W11105126 (fan motor)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Orange, VA 22960
Kyle A.
Job Details: 10/20/2023
Units agitator teeth are worn and not grabbing due to bolt being loose. Ordering agitator.; ordrng 1 WP3951744 (Agitator)
We serviced a
KITCHENAID RANGE
Model Ksgb900ess2
Near Falls Church, VA 22043
Simon
Job Details: 10/20/2023
CX complaints front right burner igniter wont ignite.Inspected Unit and replaced RF orfice holder and screws .tested Unit .Unit works as designed.SZ
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Milton, DE 19968
Michael E.
Job Details: 10/20/2023
"CX complaint: not heating. F7E1 error code. Element tested at 11 holms. Also, unit would not go into diag cycle but did allow me to see error codes. Marking control for return visit. Could not install due to cost. Cannot reschedue due to lowes.; saved tckt"
We serviced a
KITCHENAID REFRIGERATOR
Model KFCS22EVMS8
Near Occoquan Historic District, VA 22125
Richard B.
Job Details: 10/20/2023
"CX compant. freezing in frezer.inspeedunit and found sowy build up in freezer . Unit will need freezer rails not in stock . CX owes 110 labor on retur; ordrng 2 w11658403 (slide 111.66)s, ordrd 1 00-55-141 (grind ring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ01
Near Dillsburg, PA 17019
Fred G.
Job Details: 10/20/2023
cx complaint unit stopped making ice. I found im was stuck in once postion. I jumped IM and found no movement. I found 123.4vac to IM. unit need IM to correct issue. qouted cx and cx accepted. cx paid in full. once part is in please reach out to cx and set up a return visit.; ordrng 1 WPW10300022 (ice maker)
We serviced a
WHIRLPOOL WASHER
Model MVW7230HW0
Near Harrisonburg, VA 22801
Danny R.
Job Details: 10/20/2023
installed parts checksok
We serviced a
WHIRLPOOL DISHWASHER
Model WDT530HAMM0
Near Milton, DE 19968
Michael E.
Job Details: 10/20/2023
"CX complaint: leaking from door. Tested and verified complaint. This has been happening at tail end of cycle. I noticed the unit was unlevel and corrected that. After more tan an hr of running, no leaks. Uni is now working properly. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ1
Near Silver Spring, MD 20904
Israel R.
Job Details: 10/20/2023
installed console vent and control tested unit unit back to normal
We serviced a
KITCHENAID REFRIGERATOR
Model KBSD702MPS
Near Annapolis, MD 21409
Davonte
Job Details: 10/20/2023
"cx complained unit was leaking from bottom of unit. confirmed cx complaint. unit was leaing from back o water valve. water lined backed out of connector. reseated water line. tested unit, and unit no longer leaked. cx also claimed that water was leaking from the dispensing area. confirmed that complaint as well. water was leaking from spigot. drawer on the rc side isnt closing all the way. tried reseating drawer but didnt work.; ordrng 1 WP2305235 (spigot)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HB3
Near Littlestown, PA 17340
Bernard M.
Job Details: 10/20/2023
"Cx complaint unit doesn't heat. Inspected and found some of the buttons on panel don't respond when pressed. Placed wet paper towel inside and ran for 30sec, the towel didn't heat and the magnetron makes loud buzzing noise. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11252184 (control panel) and 1 W10850446 (capacitor) and 1 W11256462 (diode) and 1 W10754299 (magnetron)"
We serviced a
MAYTAG RANGE
Model MMV5219DH1
Near Mechanicsburg, PA 17050
Cody H.
Job Details: 10/20/2023
Was able to access unit and replace parts per previous visit. Tested unit and unit now works as designed. no further work needed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Arlington, VA 22205
Jason A.
Job Details: 10/20/2023
CX complaint FRIDGE icemaker leaks. IM makes a full bin of ice then overfills icesheet ice cubes clump. CX turned off IM. Found arm is partially down & mold upsdie down. See SDpics. Pulled icemaker & checked for cracks or broken parts. Used a backlight. Poured water in mold & set on counter - did not leak. Test 120 7X & icemaker always complete harvest to home. Fill tube clear & aimed correctly. Test 120 & 96 to 97 CX will allow icemakerto run until bin almost full then turn off icemaker. 59 icebox fan runs & good airflow. CX paid in full. JJ to return > JJ; ordrng 1 W11557000 (icemaker $152.16 )
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Baltimore, MD 21215
Shane M.
Job Details: 10/20/2023
installed lidlock. unit working properly.
We serviced a
WHIRLPOOL RANGE
Model WFE515S0ES0
Near Hampton, VA 23666
Justin W.
Job Details: 10/20/2023
cx complaint left and right infinite switches sparking. checked unit to find front right switch has arc mark on it and shorted. ordering switch to complete repair. scheduled cx for 10/24/2023 cx pif; ordrng 1 WP3149400 (infinite switch 46.65)