We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM04
Near Deltaville, VA 23043
Lucas R.
Job Details:
06/07/2022
"replaced door, removed plastic, new door dented, reordering. advisd cx to contct office upon arrival; ordrng 1 W10746792 (dor-fmd)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Germantown, MD 20874
Julian H.
Job Details:
06/07/2022
CX complaint about top rack not going all the way back has to always push slides in order to be able to close door tested several times found that wheel had loose shape causing sides to drag need parts; ordrng 4 WPW10078083 (dishrack wheel)s and 8 WP9743002 (gasket)s and 4 WP8268743 (dishrack wheel)s
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Magnolia, DE 19962
Frederick R.
Job Details:
06/07/2022
"CX complaint is WM not working at all. Inspected/tested and verified complaint. F5E3, F8E3, F9E1 error codes flash but nothing will activate. Replaced latch from pre-id and unit now locks and starts to go into diagnostics but will not go past drain. Ordering control, drain pump and pressure switch based off error codes. UI also being ordered because it flickers non stop.Cannot reschedule due to FBO parts needed for repair; ordrng 1 W11550649 (control) and 1 W11316246 (pressure switch) and 1 W11325569 (console) and 1 W11458345 (drain pump)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHV00
Near Columbia, MD 21044
Robert L.
Job Details:
06/07/2022
"cx complaint since repair, no ice, both icemakers, lower filling bin with water, fill tube fell out of ice maker, reinstalled and filled, upper icemkaer T56 e5, T57 passed, T45 filled, T58 00 too warm(should have been just harvested, reset control , t 56 e0 cx to monitor, tested all ops ok"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Chester, VA 23831
Chris B.
Job Details:
06/07/2022
cx complaint unti states f8e4 inspecetd unit confirmed cx complaint found drip tray bone dry no water marks at all float switch connectors seated and tight ran unit for 15 to 20min no leaks found ordering float switch and main control cx stated the unit will work for a couple washes if play with float switch; ordrng 1 W11545764 (float switch) and 1 W11462459 (control)
We serviced a
WHIRLPOOL WASHER
Model MVWB765FW0
Near Wilmington, DE 19808
Taylor F.
Job Details:
06/07/2022
Cx complaint is unit not powering on. Tested inspected and verifed complaint. Found the UI to be defective. Cx decided to buy a new unit. Cx paid 120.00 service call. Job is complete.
We serviced a
JENN-AIR COOKTOP
Model JGD3430WS00
Near Clifton, VA 20124
Demonte S.
Job Details:
06/07/2022
"Inspected the unit. Found that the cx is saying that the Cooktop Left Front , Left Rear & Right Front Burns are not working. Checked all Burners. Found that the Left Front, Left Rear are having issues igniting. All screws are rusted out. Will need to drill screws out. ( Another company came out and never finished the job.) Unit will need the Spark Module, Harness, Torxs Screws, all Burner Heads & Orifice holders. ; ordrng 2 74007735 (Whirlpool Range Surface Burner Base With Electrode)s and 1 74007734 (Whirlpool Range Surface Burner Base) and 1 74007736 (Whirlpool Range Surface Burner Head) and 4 WP74009336 (Whirlpool Range Surface Burner Igniter)s and 1 WP7527P03160 (Whirlpool Range Surface Burner Orifice Holder) and 1 WP7527P00360 (Holder(rr)) and 1 WP7527P00260 (Holder ( Lr)) and 1 74009553 (HOLDER, ORIFICE (5K)) and 1 WP74010766 (Spark Module) and 1 W10854963 (Switch, Ignitor) and 8 WP3368921 (Whirlpool Range Torx Screw 7-18 x 3/4-in)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF750SAYM0
Near Germantown, MD 20874
Julian H.
Job Details:
06/07/2022
CX complaint about top rack not going all the way back has to always push slides in order to be able to close door tested several times found that wheel had loose shape causing sides to drag need parts; ordrng 4 WPW10078083 (dishrack wheel)s and 8 WP9743002 (gasket)s and 4 WP8268743 (dishrack wheel)s
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS
Near Germantown, MD 20874
Julian H.
Job Details:
06/07/2022
Cx complaint about thread portion of lightbulb for hood light was stuck confirmed this took bottom out removed power and got thread out of socket CX to purchase lightbulb
We serviced a
WHIRLPOOL WASHER
Model NTW4631BQ0
Near Newport News, VA 23607
Jason T.
Job Details:
06/07/2022
"Tech spoke with the cx several times prior to the repair, advised too late in the day for service. Dispatch will call to schedule a return visit.; O-emld tckt"
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near McLean, VA 22101
Jason A.
Job Details:
06/07/2022
CX complaint WASHER seems to get lost during cycle. Runs and repeats the same steps. Verified cold / hot water connections. NO ERROR codes. Ran DLMS & test wash. CX doesnt want JJ to return - NO JJ! > JJ; ordrng 1 W11419171 (Control ACU)
We serviced a
JENN-AIR MICROWAVE
Model JMW3430IL03
Near Gainesville, VA 20155
Daniel J.
Job Details:
06/07/2022
installed arm hinge on right side replaced door swirhces now working as should
We serviced a
WHIRLPOOL FREEZER
Model WZF34X16DW01
Near Aspers, PA 17304
Andrew S.
Job Details:
06/07/2022
Per previous diag I was able to access and replace the control. I then fouind that the unit is functioning as intended. I collected the labor charge. Jobc omplete
We serviced a
WHIRLPOOL WASHER
Model MVW7230HC0
Near McLean, VA 22101
Jason A.
Job Details:
06/07/2022
CX complaint WASHER seems to get lost during cycle. Runs and repeats the same steps. Verified cold / hot water connections. NO ERROR codes. Ran DLMS & test wash. CX doesnt want JJ to return - NO JJ! > JJ; ordrng 1 W11419171 (Control ACU)
We serviced a
AMANA DRYER
Model NED4655EW1
Near New Castle, DE 19720
Taylor F.
Job Details:
06/07/2022
Cx complaint is long dry times. Tested inspected and verifed complaint. Found the dryer to have poor airflow. Cx needs to have the vent cleaned out. Unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHV00
Near Columbia, MD 21044
Robert L.
Job Details:
06/07/2022
"cx complaint since repair, no ice, both icemakers, lower filling bin with water, fill tube fell out of ice maker, reinstalled and filled, upper icemkaer T56 e5, T57 passed, T45 filled, T58 00 too warm(should have been just harvested, reset control , t 56 e0 cx to monitor, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Tysons, VA 22102
Jason A.
Job Details:
06/07/2022
CX complaint WASHER outer bellow ring had jumped out of groove. CX had not used unit since. Checked inner ring is secure & bellow not damaged. Secure outer ring & ran test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Falls Church, VA 22042
Jason A.
Job Details:
06/07/2022
CX complaint FRIGE not cooling. Replaced compressor & install UV dryer & coupler. Check for leaks & run vac. Filled with 4.50 OZ R134. Unit is beginning to cool. Good pressures + good amp draw. Turn off unit & back on to check compressor always starts up & runs > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS326SDHZ08
Near Millersville, MD 21108
Kevin P.
Job Details:
06/07/2022
"unit is in warranty per closing disclosure p.o.p. saved to quik pics. cx complaint unit frost heavily in freezer section, found gasket on top 15' on right side of freezer door not sealing properly. i heated the gasket to get it to expand and insure a good seal. job complete."
We serviced a
WHIRLPOOL WASHER
Model WFW8620HC4
Near Tysons, VA 22102
Jason A.
Job Details:
06/07/2022
CX complaint WASHER outer bellow ring had jumped out of groove. CX had not used unit since. Checked inner ring is secure & bellow not damaged. Secure outer ring & ran test wash. NO LEAKS > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ04
Near Manheim, PA 17545
Justin L.
Job Details:
06/07/2022
was able to access unit and replace part unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model NTW4631BQ0
Near Newport News, VA 23607
Jason T.
Job Details:
06/07/2022
"Tech spoke with the cx several times prior to the repair, advised too late in the day for service. Dispatch will call to schedule a return visit.; O-emld tckt"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Clinton, MD 20735
Shawn D.
Job Details:
06/07/2022
"cx complaint same issue returned. inspected unit and found evaporator frozen over again. removed cover ran diag thermisters did pass and defrost heater works. ohms out sensor and was 25k at first then would drop then go open to 1k to 5 k back to open thn back to reading good so its reading all over the place. cleared ALL ice then replaced thermister and told cx to give 24 hours to cool. unit is good; ordrng 1 WPW10384183 (thermistor sd v/s), used 1 WPW10384183 (THERMISTER) from stock"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Spotsylvania Courthouse, VA 22551
Tanner B.
Job Details:
06/07/2022
"CX Concern the unit would squeek but after running a cycle. I disassembled unit and inspected the blower wheel for any cracks .. no sign of damage. I did find alot of lint in unit. cleared lint and looked further into unit, found slight wear on idler pulley.. ordering belt/ pulley to correct issue . scheduled cx . paid in full .; ordrng 1 W10837240 (idler pulley)"
We serviced a
AMANA DRYER
Model NED5800HW1
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details:
06/07/2022
replaced acu and ui then tested and now unit turns on so started a cycle and also heats good. unit is good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Clinton, MD 20735
Shawn D.
Job Details:
06/07/2022
"cx complaint same issue returned. inspected unit and found evaporator frozen over again. removed cover ran diag thermisters did pass and defrost heater works. ohms out sensor and was 25k at first then would drop then go open to 1k to 5 k back to open thn back to reading good so its reading all over the place. cleared ALL ice then replaced thermister and told cx to give 24 hours to cool. unit is good; ordrng 1 WPW10384183 (thermistor sd v/s), used 1 WPW10384183 (THERMISTER) from stock"
We serviced a
MAYTAG RANGE
Model MGR6600FZ2
Near Harrisonburg, VA 22802
Kyle A.
Job Details:
06/07/2022
Unit has been closed out.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS326SDHZ08
Near Millersville, MD 21108
Kevin P.
Job Details:
06/07/2022
"unit is in warranty per closing disclosure p.o.p. saved to quik pics. cx complaint unit frost heavily in freezer section, found gasket on top 15' on right side of freezer door not sealing properly. i heated the gasket to get it to expand and insure a good seal. job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/07/2022
inner door missing spoke with haley about job job rescudle for mon; ordrng 1 W11559689 ( DOOR-INNER) and 2 labors
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Staunton, VA 24401
Kyle A.
Job Details:
06/07/2022
Cx complaint of unit not washing. Did confirm wash motor reading open. Will need to return with wash motor.; ordrng 1 W11085683 (Washmotor)
We serviced a
AMANA DRYER
Model NED5800HW1
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details:
06/07/2022
replaced acu and ui then tested and now unit turns on so started a cycle and also heats good. unit is good
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/07/2022
inner door missing spoke with haley about job job rescudle for mon; ordrng 1 W11559689 ( DOOR-INNER) and 2 labors
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Suffolk, VA 23434
Zachery R.
Job Details:
06/07/2022
"upon arrival verified unit is within serial range for service pointer, replaced heater, tested, no signs of leaks, unit working as designed. left old part with cx."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SK0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/07/2022
"cx complanit of unit not filling,checked unit to find the following error codes F9E1,F7E1,found the drain pump to be failing,and sump and motor ordering parts needed for repairs; ordrng 1 W11410464 (SENSOR) and 1 W11416363 (Motor & Sump Assembly) and 1 W11497943 (Motor, Drain) and 1 W11462459 ( Control, Electronic)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/07/2022
cx complaint the unit is leaking. checked the unit and found the valve not seated properly. also found the heating element in the drain pan not seated. also found foam in the drain hose. finalluy the the ice maker was failing during the harvest cycle. ordering a new ice maker. will return once the part comes in.; ordrng 1 W11510803 (ice maker)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Robert W.
Job Details:
06/07/2022
Replaced Motor and cap and tested unit unit is working properly belt is a little loose on new motor and is sqeeking when spinning ordeing belt to complete repair.; schdld next appmnt for 6/13 MON !
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SK0
Near Virginia Beach, VA 23455
Carl A.
Job Details:
06/07/2022
"cx complanit of unit not filling,checked unit to find the following error codes F9E1,F7E1,found the drain pump to be failing,and sump and motor ordering parts needed for repairs; ordrng 1 W11410464 (SENSOR) and 1 W11416363 (Motor & Sump Assembly) and 1 W11497943 (Motor, Drain) and 1 W11462459 ( Control, Electronic)"
We serviced a
MAYTAG REFRIGERATOR
Model MSS25N4MKZ04
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/07/2022
cx complaint the unit is leaking. checked the unit and found the valve not seated properly. also found the heating element in the drain pan not seated. also found foam in the drain hose. finalluy the the ice maker was failing during the harvest cycle. ordering a new ice maker. will return once the part comes in.; ordrng 1 W11510803 (ice maker)
We serviced a
WHIRLPOOL FREEZER
Model KRMF606ESS01
Near Clinton, MD 20735
Shawn D.
Job Details:
06/07/2022
cx complaint unit is not getting down to temps fridge stays at 40 or higher and freezer high 20s. inspected unit freezer is at 27 and fridge 40. checked freezer and ice ball left side so ran test 4 and barley any frost on fridge evaporator apperaed and freezer pretty much no frost pattern were almost out of freon. s.s. is covered for 5 years and leak is probably on fridge evaporator. ordering s.s. parts for return needs to be 3 count job s.s tech only; ordrng 1 W11492867 (fridge evaporator) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 w10913906 (coupler) and 1 s.stech (s.s. tech) and 1 3countjob (3 count job)
We serviced a
WHIRLPOOL FREEZER
Model WRB329DMBM01
Near Delta, PA 17314
Sal R.
Job Details:
06/07/2022
"CX complaint is that the unit is lossign cooling in bpoth compartments. I found that the the unti will n eed 1 sealed system reapir. I am ordering 1 compressor (W10507884), 1 drier filter (WPW10143759) and 1 evap coil (W10920993). Parts and labor are covered under the 2-5 year limited warranty. I am collecting 120.00 on check #6326.; ordrng 1 W10920993 (evap coil) and 1 WPW10143759 (drier filter 100 @ tribs) and 1 W10507884 (compressor 51 @ tribs) and 1 3callcount (3 call count)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPBA
Near Berryville, VA 22611
Ezra M.
Job Details:
06/07/2022
reinstalled unit so cust can open adjacent drawer.
We serviced a
KITCHENAID DISHWASHER
Model KDFE204ESS4
Near Marshall, VA 20115
Daniel J.
Job Details:
06/07/2022
per notes installed parts and tested confirmed door is opening customer also stated that unit has been working other than the door opening after last vist
We serviced a
WHIRLPOOL FREEZER
Model WRB329DMBM01
Near Delta, PA 17314
Sal R.
Job Details:
06/07/2022
"CX complaint is that the unit is lossign cooling in bpoth compartments. I found that the the unti will n eed 1 sealed system reapir. I am ordering 1 compressor (W10507884), 1 drier filter (WPW10143759) and 1 evap coil (W10920993). Parts and labor are covered under the 2-5 year limited warranty. I am collecting 120.00 on check #6326.; ordrng 1 W10920993 (evap coil) and 1 WPW10143759 (drier filter 100 @ tribs) and 1 W10507884 (compressor 51 @ tribs) and 1 3callcount (3 call count)"
We serviced a
WHIRLPOOL DISHWASHER
Model DU1145XTPBA
Near Berryville, VA 22611
Ezra M.
Job Details:
06/07/2022
reinstalled unit so cust can open adjacent drawer.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22406
Thomas B.
Job Details:
06/07/2022
Cx complaint unit is not working properly inspected unit found stuck in a feedback loop stuck in drain cancelled and reset board ran autotest no issues unit now functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Forest Hill, MD 21050
Sal R.
Job Details:
06/07/2022
CX complaint was that the unit was leaking. I found the RC evap drain tube was frozen over due to debris found inthe drian tube. I was able to access and cleared the ice blockage in the drain and evap. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Montclair, VA 22025
Demonte S.
Job Details:
06/07/2022
Inspected the unit. Found that the cx is saying that the Washer is Leaking Water at the Fabric Softener Dispenser. Ran Service Diagnostics on the unit. No Error Codes. Ran Washer in the Service Test. No Leaks. I then called Whirlpool Techline Ref # 7733820780. Per Whirlpool Techline the Washer will leak if the pressure is greater 75 Psi. Whirlpool Techline had me turn the Water down at the House Water Valve. There are no Service Pointers on this yet. Whirlpool is working on this pointer for a new style of a Tub Ring. I advised the Cx to try a load of clothes. Unit is working as Designed.
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ5
Near Upper Marlboro, MD 20772
Shawn D.
Job Details:
06/07/2022
replaced control and bulb then tested and now bulb works and tunrs on and off. unit is good
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS02
Near Forest Hill, MD 21050
Sal R.
Job Details:
06/07/2022
CX complaint was that the unit was leaking. I found the RC evap drain tube was frozen over due to debris found inthe drian tube. I was able to access and cleared the ice blockage in the drain and evap. Unit test good.
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Montclair, VA 22025
Demonte S.
Job Details:
06/07/2022
Inspected the unit. Found that the cx is saying that the Washer is Leaking Water at the Fabric Softener Dispenser. Ran Service Diagnostics on the unit. No Error Codes. Ran Washer in the Service Test. No Leaks. I then called Whirlpool Techline Ref # 7733820780. Per Whirlpool Techline the Washer will leak if the pressure is greater 75 Psi. Whirlpool Techline had me turn the Water down at the House Water Valve. There are no Service Pointers on this yet. Whirlpool is working on this pointer for a new style of a Tub Ring. I advised the Cx to try a load of clothes. Unit is working as Designed.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS4
Near Annapolis, MD 21401
Shane B.
Job Details:
06/07/2022
"cx complaint is the unit not filling with water. checked for codes and found F4E3 wash motor not running, F7E1 no heat. cleared codes, ran service cycle. unit filled but wash motor did not run. control is sending 117vac and harness has continuity. replaced sump assembly. tested unit unit is working as designed. cx paid iin full."
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fallston, MD 21047
Sal R.
Job Details:
06/07/2022
Unit does not qualify for Technical Service Pointer #: W11540964. Unit has the propper heating element factory installed. Please see SDQP's mobile pic's. I am movign on.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Gainesville, VA 20155
Daniel J.
Job Details:
06/07/2022
ordering new thermistor part replaced within a year 120 service call and 110 for labor cusotmer was unable to pay today and made aware of the 245 due on return didnt want the evap steamed just wanted the thermistor replaced; ordrng 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model MVW6200KW2
Near Williamsburg, VA 23188
Jason T.
Job Details:
06/07/2022
"Cx complaint, will not start a wash cycle, no error codes found, tested all circuits, found drive motor slipping during manual agitation test, actuator and capacitor shorted. Installed parts from truck stock, calibrated and tested unit...working as designed.; ordrng 1 W11395618 (Capacitor) and 1 W11481722 (Actuator) and 1 W11283592 (Drive motor), used 1 W11395618 (Capacitor), 1 W11481722 (Actuator), and 1 W11283592 (Drive motor) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Fallston, MD 21047
Sal R.
Job Details:
06/07/2022
Unit does not qualify for Technical Service Pointer #: W11540964. Unit has the propper heating element factory installed. Please see SDQP's mobile pic's. I am movign on.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Germantown, MD 20874
Julian H.
Job Details:
06/07/2022
CX complaint about cooktop has a defect inspected and found that on lf burner glass is chipped not caused by CX defect on glass not resisting temp and started to do that it can developed a crack CX show me pots an pans all with smooth bottoms also CX has an issue with rr burner not always turning indicator light off issue with switch checked temperature on oven and works fine need parts; ordrng 1 W10245805 (cooktop) and 1 WP3149404 (switch-inf RR)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Fredericksburg, VA 22408
Thomas B.
Job Details:
06/07/2022
Cx complaint units door will not close properly keeps popping out /open also dent in door ordering new door assy. Checked frame no damage to frame seems centered around door assy.; ordrng 1 LW11258450 (dor-fip stainless) and 1 W11505710 (Hinge right hand)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Smithfield, VA 23430
Jason T.
Job Details:
06/07/2022
"Cx complaint, oven door handle is loose, found handle screw set holes stripped out. Installed pre-i'd handle, also used adhesive to secure the set screws, verified door functions for proper operation...working as designed.; ordrng 1 WP4210460 (Adhesive), used 1 WP4210460 (Adhesive) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS973CIDM00
Near Gainesville, VA 20155
Daniel J.
Job Details:
06/07/2022
ordering new thermistor part replaced within a year 120 service call and 110 for labor cusotmer was unable to pay today and made aware of the 245 due on return didnt want the evap steamed just wanted the thermistor replaced; ordrng 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS03
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
06/07/2022
Cx complaint unit is not working properly inspected unit found error e2 for ice maker lost position cycled unit struggled to cycle ordering ice maker qouted 416.06 for repair cx paid 306.06 by CC owes 110.00 for labor upon return.; ordrng 1 WPW10764668 (ice maker)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Smithfield, VA 23430
Jason T.
Job Details:
06/07/2022
"Cx complaint, oven door handle is loose, found handle screw set holes stripped out. Installed pre-i'd handle, also used adhesive to secure the set screws, verified door functions for proper operation...working as designed.; ordrng 1 WP4210460 (Adhesive), used 1 WP4210460 (Adhesive) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details:
06/07/2022
cx complaint is unit not cooling inspected unit and found freezer evap over frosted ordering new thermistor 2 count for defrost; ordrng 1 W10316760 (thermistor)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
06/07/2022
Cx complaint unit is not working properly inspected unit found I had already changed this element has the stainless steel washers on the element itself update is not needed for this unit has already been changed on 10/8/21
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Burtonsville, MD 20866
Israel R.
Job Details:
06/07/2022
Customer complaint unit is buzzing and the freezer is overfrosting. I tested the unit and the noise is coming from the compressor. I found the two bars that hols the unit supports were loose and rataling. Unit is now quite. I found the door not closing correctly found the ice maker bar was getting in the way adjusted the bar and the unit is closing good now. Unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model WFE510S0AS0
Near Germantown, MD 20874
Julian H.
Job Details:
06/07/2022
CX complaint about cooktop has a defect inspected and found that on lf burner glass is chipped not caused by CX defect on glass not resisting temp and started to do that it can developed a crack CX show me pots an pans all with smooth bottoms also CX has an issue with rr burner not always turning indicator light off issue with switch checked temperature on oven and works fine need parts; ordrng 1 W10245805 (cooktop) and 1 WP3149404 (switch-inf RR)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Ruckersville, VA 22968
Eric F.
Job Details:
06/07/2022
"Confirmed cx complaint unit not advancing cycles. Found cold water valve not actuating. Replaced valve, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Burtonsville, MD 20866
Israel R.
Job Details:
06/07/2022
Customer complaint unit is buzzing and the freezer is overfrosting. I tested the unit and the noise is coming from the compressor. I found the two bars that hols the unit supports were loose and rataling. Unit is now quite. I found the door not closing correctly found the ice maker bar was getting in the way adjusted the bar and the unit is closing good now. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Parkville, MD 21234
Keith H.
Job Details:
06/07/2022
cx complaint is unit not cooling inspected unit and found freezer evap over frosted ordering new thermistor 2 count for defrost; ordrng 1 W10316760 (thermistor)
We serviced a
WHIRLPOOL WASHER
Model NTW4516FW3
Near Baltimore, MD 21230
Shane M.
Job Details:
06/07/2022
"cx complaint the unit isnt washing proper. found basket spins off balance. 2nd time fouund this issue. no error codes. passed test mode. spin basket by hand & can see basket spinning like uneven. ordering basket, driveblk suspension,spanner ring. advised cx basket gets shipped to house.; ordrng 1 WP21366 (spanner ring) and 1 WP389140 (drive block) and 1 W10554251 (wash basket) and 1 W10780045 (suspension)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXSS03
Near Silver Spring, MD 20904
Israel R.
Job Details:
06/07/2022
Customer complaint unit is not cooling correctly. I found the refrigerator frosted over but he unit is cooling. Freezer is 5 regrigerator is 40. Pulled unit out and compressor was warm 1.5 amps but no way to know if thats right or not nothing on the techsheet. The unit seems to be defrosting was jut a lot of build up. Looks like it may have been overloaded or door open. I clear the ice and tested. Defrost is turning on. Everything seems to be working today. She is calling if the issue return. collected 120
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hampstead, MD 21074
Sal R.
Job Details:
06/07/2022
"CX cvomplai t is that the tuni will fill , but dishes are not being washed. I found that the motor has failed. I am ordeing 1 sump&motor (W11025157). I have set a return date for 6/9; ordrng 1 W11025157 (Sump & motor 100 @ tribs)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH53521HZ06
Near Linthicum Heights, MD 21090
Shane M.
Job Details:
06/07/2022
cx complaint the unit kept popping breaker. found a issue with the outlet. cx got an electrician for breaker popping issue but forgot the outlet issue.
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2FHEXSS03
Near Silver Spring, MD 20904
Israel R.
Job Details:
06/07/2022
Customer complaint unit is not cooling correctly. I found the refrigerator frosted over but he unit is cooling. Freezer is 5 regrigerator is 40. Pulled unit out and compressor was warm 1.5 amps but no way to know if thats right or not nothing on the techsheet. The unit seems to be defrosting was jut a lot of build up. Looks like it may have been overloaded or door open. I clear the ice and tested. Defrost is turning on. Everything seems to be working today. She is calling if the issue return. collected 120
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Hampstead, MD 21074
Sal R.
Job Details:
06/07/2022
"CX cvomplai t is that the tuni will fill , but dishes are not being washed. I found that the motor has failed. I am ordeing 1 sump&motor (W11025157). I have set a return date for 6/9; ordrng 1 W11025157 (Sump & motor 100 @ tribs)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHN0
Near Stafford, VA 22554
Tanner B.
Job Details:
06/07/2022
Installed new sump/ motor assembly . used dollar bill to clean very little corrosion off red wire going to diverter.. tugged on wire to make sure it wasnt weak . ran diag and found unit running as designed w/ no leaks .. job complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Smithfield, VA 23430
Jason T.
Job Details:
06/07/2022
"Cx was contacted by Kitchen Aid in reference to the unit, per Technical Service Pointer W11540964 installed pre-i'd heater assembly P/N W11537778. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Alexandria, VA 22302
Eric W.
Job Details:
06/07/2022
cx complant of no ice found icemaker half way threw cycle but not moving tested vootage getting 124 v unit needs icemaker cx paid in full; ordrng 1 W10884390 (ice maker)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Bethesda, MD 20816
Ricardo S.
Job Details:
06/07/2022
"Special Project.. replaced heater, unit tessted ok"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Smithfield, VA 23430
Jason T.
Job Details:
06/07/2022
"Cx was contacted by Kitchen Aid in reference to the unit, per Technical Service Pointer W11540964 installed pre-i'd heater assembly P/N W11537778. Ran factory diagnostic test to calibrate and verify unit operation...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB329DMBM00
Near Alexandria, VA 22302
Eric W.
Job Details:
06/07/2022
cx complant of no ice found icemaker half way threw cycle but not moving tested vootage getting 124 v unit needs icemaker cx paid in full; ordrng 1 W10884390 (ice maker)
We serviced a
WHIRLPOOL OVEN
Model WGE555SOBS00
Near Union Bridge, MD 21791
Brian R.
Job Details:
06/07/2022
cx complaint is with upper oven and wont heat or run. says he presses bake and unit says feature not available.onle code found was F6E1 Runaway Temp. said he reset breaker once and unit worked for a day and then thats it. tried to reset control and unit wont start or nothing will work on upper oven but lower oven checks. cooktop part checks. unit is O-O-W and cx knows. house is sold and just trying to fix. unit needs control and temp sensor replaced and tested again. went over unit and price with cx. cx said order parts and fix unit. as soon as parts are in office will schedule.; ordrng 1 WPW10539963 (Control 379.85) and 1 WP7430P04460 (Temperature Sensor 137.66)
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
06/07/2022
Cx complaint unit is not working properly inspected unit found no power at control ordering board and ui housing; ordrng 1 W11414079 (Ui housing) and 1 W11410063 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Glenn Dale, MD 20769
Mitchell H.
Job Details:
06/07/2022
cx complaint unit has never worked since they got it a couple weeks ago inspected unit and unit had 240v coming in. found nuetral and ground were swapped. fixed that quick and then found the start switch was not plugged in. plugged in the loose wire and unit is now working and heating. job completed.
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details:
06/07/2022
SR// 7733045564. Customer complaint unit is still making the same issue of the sparking all time. I tested the unit and the spark kees goind even when the burner is on and touching the igniter. I moved the burner and then it stops. If i tap the burner it stopped but then the vibrations of the fan makes it move and sparking cames back. Called techline and they adiviced to replace the cooktop. 1 At tribles. Ordering black cooktop.; ordrng 1 W11476216 (Cooktop Black)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ04
Near ,
Mitchell H.
Job Details:
06/07/2022
cx complaint mullion caused door not to shut at times and rail for drawers not working properly. installed both parts and tested. unit is now good to go.
We serviced a
MAYTAG DISHWASHER
Model MDB9979SKZ0
Near Fredericksburg, VA 22407
Thomas B.
Job Details:
06/07/2022
Cx complaint unit is not working properly inspected unit found no power at control ordering board and ui housing; ordrng 1 W11414079 (Ui housing) and 1 W11410063 (Control)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Glenn Dale, MD 20769
Mitchell H.
Job Details:
06/07/2022
cx complaint unit has never worked since they got it a couple weeks ago inspected unit and unit had 240v coming in. found nuetral and ground were swapped. fixed that quick and then found the start switch was not plugged in. plugged in the loose wire and unit is now working and heating. job completed.
We serviced a
JENNAIR COOKTOP
Model JGD3430GB00
Near Ashton-Sandy Spring, MD 20861
Israel R.
Job Details:
06/07/2022
SR// 7733045564. Customer complaint unit is still making the same issue of the sparking all time. I tested the unit and the spark kees goind even when the burner is on and touching the igniter. I moved the burner and then it stops. If i tap the burner it stopped but then the vibrations of the fan makes it move and sparking cames back. Called techline and they adiviced to replace the cooktop. 1 At tribles. Ordering black cooktop.; ordrng 1 W11476216 (Cooktop Black)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Edgewater, MD 21037
Shane B.
Job Details:
06/07/2022
"complaint is unit leaking in fridge section again. confirmed complaint, drip tray is full of ice again causing water to spill over. cleared ice again and removed drip tray. tried clearing drain line and i can not get it clear. tried pouring hot water down the line and it just overflows, doesnt seem like its ice blocking tube. pushed long srew driver down the drain and it hits rubber in every direction. i cant get the line open. called techline they said the insulation is most likely soaking up water and freezing causing it to expand and crush the drain line. they said it is none repairable. 7733820071. i explained to cx what has happened to the unit and that his warrenty would have to resolve it for him."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Arlington, VA 22207
Jason A.
Job Details:
06/07/2022
CX complaint FRIGE water dispense is slow chaterring from behind filter in RC. CX installed new filter a few days ago. Tested with bypass & flow is almost double & noise is not present CX paid in full > JJ; ordrng 1 W11346623 (FILTER HEAD 60.48)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details:
06/07/2022
"cx complaint unit not spiining out the clothes i believe cx is not here someone else is heren. inspected unit then checked for errors and had none, service cycle completed fine. did notice front of tub is hitting front of cabinet so leveled unit then ran rinse and spin with clothes in unit and did not spin at the end. canceled cycle then checked spin speed and is off. ran drain and spin and now unit spun the water out of clothes just fine. unit is good"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Taneytown, MD 21787
Brian R.
Job Details:
06/07/2022
cx complaint is unit just turns on and runs at times and there not even in RV. unit belongs in a RV but RV sent away for service and they informed her they cant do service work and removed unit and she has unit in home. said they just got RV june of last year. tested and checked unit as far as we could as unit is out and sitting in a room. unit shows a different date but may of been when dealer got units for trailers and cx got trailer at a later time after they got unit she said. will order parts needed and office will schedule.; ordrng 1 W11574590 (Control Board) and 1 W11367297 (Conteol)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, MD 21784
Marc M.
Job Details:
06/07/2022
"installed compressor, drier, suction tube, 3 way valve, condenser. pulled unit into 30 inch vacuum and held. unti held vacuum with no leaks. charged unit with 4.5oz of 134a. unit began cooling FC upon start up. unit now checks good."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Arlington, VA 22207
Jason A.
Job Details:
06/07/2022
CX complaint FRIGE water dispense is slow chaterring from behind filter in RC. CX installed new filter a few days ago. Tested with bypass & flow is almost double & noise is not present CX paid in full > JJ; ordrng 1 W11346623 (FILTER HEAD 60.48)
We serviced a
JENNAIR COOKTOP
Model JMW2430DS01
Near Bowie, MD 20720
Alexander D.
Job Details:
06/07/2022
"cx complaint unit giving f2e1 error. inspected unit and verified complaint. f2e1 stuck key and f2e0 keypad disconnected errors stored. ordering console. quoted 921.51, paid in full with c/c. call cx to schedule return visit once we have eta on part; ordrng 1 W10887855 (console stainless)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Taneytown, MD 21787
Brian R.
Job Details:
06/07/2022
cx complaint is unit just turns on and runs at times and there not even in RV. unit belongs in a RV but RV sent away for service and they informed her they cant do service work and removed unit and she has unit in home. said they just got RV june of last year. tested and checked unit as far as we could as unit is out and sitting in a room. unit shows a different date but may of been when dealer got units for trailers and cx got trailer at a later time after they got unit she said. will order parts needed and office will schedule.; ordrng 1 W11574590 (Control Board) and 1 W11367297 (Conteol)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW06
Near Westminster, MD 21158
Marc M.
Job Details:
06/07/2022
"inspected unit upon arrival and found that the unit is still somewhat cool in fc after almost two months of awaiting parts. checked and did find partial frost pattern, however upon evacuating system found unit to have a fulll charge. performed sealed system replacement of the uv dye drier and purged lines for any possible restrictions, of which there did not appear to be any. thawed evap from the clump of ice on the high/low sides of the evap at which point noticed that the thermistor was mislocated on the evap causing shrot cycling and cooling issues. relocated thermistor. pulled unit into vacuum. charged with 134a and tested. unti developed full frost pattern on evap and now checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20024
Ricardo S.
Job Details:
06/07/2022
" 7733829561Cx complains that the unit not cooling again, inspected unit and found the P3 connector 3.11 11.4k 12.1k i call TL.. ran diagnostic test mode and defrost heater is working ok. the evaporator thermistor is bad, NOT SERVICED"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Chesapeake Beach, MD 20732
Shawn D.
Job Details:
06/07/2022
"cx complaint unit not spiining out the clothes i believe cx is not here someone else is heren. inspected unit then checked for errors and had none, service cycle completed fine. did notice front of tub is hitting front of cabinet so leveled unit then ran rinse and spin with clothes in unit and did not spin at the end. canceled cycle then checked spin speed and is off. ran drain and spin and now unit spun the water out of clothes just fine. unit is good"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Montclair, VA 22025
Demonte S.
Job Details:
06/07/2022
Inspected the unit. Found that the cx is saying that the Microwave isn't Heating. I then checked the power to the unit. I'm getting 121.2 volts at the wall outlet. I then checked the Diode. Diode is good. Checked the Magnetron. I'm getting 0.2 Ohms. Installed new Magnetron. Tested the unit. Unit is Heating. Unit is working as Designed.