We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Lanham, MD 20706
Alexander D.
Job Details: 06/13/2022
replaced bake element. tested unit. unit is now working properly. left unit pulled out per cx request so they can clean behind unit.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV4205DS1
Near Washington, DC 20001
Samuel R.
Job Details: 06/13/2022
cx cancelled at door gonna replace unit
We serviced a
WHIRLPOOL RANGE
Model MGR8800FZ2
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint units right rear burner is not igniting. inspected unti and found complaint. units RR igniter is sparking under cooktop and not making it to burner cap. units igniter is bad. ordering RR igniter for return visit. cx would like me back if possible; ordrng 1 W11453920 (right rear igniter)
We serviced a
AMANA DRYER
Model NED4655EW1
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/13/2022
"Cx complains that the unit dryer takes long time ti dry, inspected unit, terminal block receives 240vac, fuses, heater and door switch cks ok.. the air flow outside the house is bad, CX NEED TO CLEAN THE DRYER VENT, dryer working ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ00
Near Bethesda, MD 20817
Julian H.
Job Details: 06/13/2022
CX complaint about top Rc leds and Fc led not coming on found an issue with Fc light confirmed issue with Fc led with a jumper svc pointer W11460554D talks about it S191AQ to cover p&L left jumper for CX to be able to have all RC leds on need part; ordrng 1 W11601310 (Fc led module)
We serviced a
WHIRLPOOL RANGE
Model MGR8800FZ2
Near Upper Marlboro, MD 20772
Mitchell H.
Job Details: 06/13/2022
cx complaint units right rear burner is not igniting. inspected unti and found complaint. units RR igniter is sparking under cooktop and not making it to burner cap. units igniter is bad. ordering RR igniter for return visit. cx would like me back if possible; ordrng 1 W11453920 (right rear igniter)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Elkton, MD 21921
Alexander W.
Job Details: 06/13/2022
installed new heater from pre-id parts per special project.
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/13/2022
"Replaced console, unit tested ok"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Cambridge, MD 21613
Jonathon C.
Job Details: 06/13/2022
"cx complaint, loud noise when washing. tested unit, verified complaint, found gearcase making loud grinding noise when agitating. ordering gearcase, motor, and splutch. returning with actuator just in case.; ordrng 1 W11454741 (gearcase) and 1 W10890624 (motor-drve) and 1 W10721967 (drive pulley)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew W.
Job Details: 06/13/2022
"Cx complaint is unit water has odor. tested and verified complaint. sampled water in other sources in the house (bathroom and kitchen sink) water tasted fine, tasted water from unit and water had a stronger taste. checked inlet valve, water filter, filter housing and reservoir. didn't see anything out of norm that would cause taste. took water line into the unit from the wall off and tested water at the house line in. cx sampled with me and confirmed the taste was coming prior to entering the unit. unit is working as designed, job complete."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Odenton, MD 21113
Alexander D.
Job Details: 06/13/2022
cx complaint console starting to peel up. inspected unit and verified complaint. ordering console cap and ui housing in case steam starts shorting out buttons. call cx to schedule return visit once we have eta on parts; ordrng 1 W11460908 (console cap) and 1 W11460962 (ui housing)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Chevy Chase, MD 20815
Julian H.
Job Details: 06/13/2022
CX complaint about on ice tray there is a block of ice inspected and found that icemaker is leaking water when it cycles causing ice cubes to stick together need part; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Burtonsville, MD 20866
Eric W.
Job Details: 06/13/2022
cx complant of water dripping into fridge inspected unit found cx had pan in fridge under vent with some water in it checked all gaskets they are good unitis in basment removed evap cover no extra ice on it units temp was set to low setting reset to normal cx said they only keep froits and vegs in fridge could not find any probles with unit cx also said this only happend in the last 3 weeks
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near ,
Andrew W.
Job Details: 06/13/2022
"Cx complaint is unit water has odor. tested and verified complaint. sampled water in other sources in the house (bathroom and kitchen sink) water tasted fine, tasted water from unit and water had a stronger taste. checked inlet valve, water filter, filter housing and reservoir. didn't see anything out of norm that would cause taste. took water line into the unit from the wall off and tested water at the house line in. cx sampled with me and confirmed the taste was coming prior to entering the unit. unit is working as designed, job complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Crimora, VA 24431
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit freezing up in ice bin. Found ice maker over filling, ordering new ice maker.; ordrng 1 W11578780 (Ice Maker)"
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Glenn Dale, MD 20769
Alexander D.
Job Details: 06/13/2022
"replaced manifold. tested unit. used soapy water to check connections under unit, no leaks found. used gas sniffer to check for leaks coming out of burners, none found. put gas sniffer at base of connections coming thru bottom of cabinet and its detecting a leak there, pic saved. advised cx to have gas plumber come back out to correct leak in supply line below shutoff and call back if theres any issues with unit. cx understands. unit is now working properly."
We serviced a
JENNAIR REFRIGERATOR
Model JFC2089BEP01
Near Washington, DC 20001
Samuel R.
Job Details: 06/13/2022
x cancelled unit
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near ,
Andrew W.
Job Details: 06/13/2022
Cx complaint is dishwasher not cleaning dishes. tested and inspected and verified complaint. Cx states unit has never washed/cleaned dishes. verified punch out on garbage disposal for draining. tested unit and unit was not getting water. checked water valve under the sink and found it turned off. turned on water valve and tested unit. unit is working as designed. informed cx on use of rinse aid and Affresh. job complete.
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Manassas, VA 20112
Robert W.
Job Details: 06/13/2022
Arr at CX and removed rear cover and found the trap to pressure switch clogged with gunk also found drain pump trap full with two masks and pet hair cleared and tested unit and unit is working properly.
We serviced a
WHIRLPOOL ICE MAKER
Model KUIX535HPS01
Near Virginia Beach, VA 23454
Jason T.
Job Details: 06/13/2022
"Cx complaint, slow ice production, verified inlet valve failure during factory diagnostic test. Ordering part to complete the repair, scheduling return visit for Monday 06-20-22, cx agreed. ; ordrng 1 W10897719 (Inlet Valve)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near ,
Andrew W.
Job Details: 06/13/2022
Cx complaint is dishwasher not cleaning dishes. tested and inspected and verified complaint. Cx states unit has never washed/cleaned dishes. verified punch out on garbage disposal for draining. tested unit and unit was not getting water. checked water valve under the sink and found it turned off. turned on water valve and tested unit. unit is working as designed. informed cx on use of rinse aid and Affresh. job complete.
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 06/13/2022
"Cx complaint the unit doesn't completely drain all water. Entered into diag and found no error codes. Ran test cycle and found the drain pump comes on but has very slow drain and the it remains on during entire drain cycle. Accessed pump and removed all water, replaced pump using pre-id parts, ran test cycle and the unit completed cycle and removed all water. Unit checks good"
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Dumfries, VA 22026
Robert W.
Job Details: 06/13/2022
CX Complaint is the unit is shaking and making loud noise leaking water from front . Ran diag and found no error codes ran unit in diag and found no noise and unit running properly. added clothes to unit and ran a quick wash to see wha unit is doing. checked suspension all looks good found the vibration coming from being on pedistal advise CX that being on second floor without a solid floor unit will have vibration also found the supply line to dispenser has come loose causing water to leak secured supply line and tested unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/13/2022
"upon arrival inspected new sump found damaged SEE PICS, reordering sump (6 tribs) and scheduling for weds 6/15; ordrng 1 W10805015 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hanover, MD 21076
Eric W.
Job Details: 06/13/2022
cx complant of unit not cooling inspected and found evap frozen over found by metal is reading ol unit will need evap fan motor; ordrng 1 W11224591 (evap fan motor harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Brunswick, MD 21716
Ricky E.
Job Details: 06/13/2022
"customer stated that the unit isnt making ice.. verified issue and fnd that the units fzr door harness cracked and broken at the base of the door.. the unit would need the door assy to correct the issue.. customer to replace the unit...LW11037733 707.23, labor 120.00, shipping 75.00, tax 42.43..."
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Marriottsville, MD 21104
Marc M.
Job Details: 06/13/2022
cx complaint unit not proceeding thru cycle. inspected unit and found f3e1 error. found unit to drain an fill as normal however the pressure switch is failed and not demonstrating proper water level. unit will need parts.; ordrng 1 W11201286 (acu) and 1 WPW10448876 (switch-wl)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB533CZJW00
Near Washington, DC 20036
Samuel R.
Job Details: 06/13/2022
cx complaint unit is not cooling in fridge section.inspected unt and found evap to be frozen.found heater not to come on.unit will need a new heater.hester can be changed without removing evap.cx will defrost unit to make repair quicker called into office to reschudle and order part; ordrng 1 W11394622 (evap cover)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM354DSS4
Near Ellicott City, MD 21042
Robert L.
Job Details: 06/13/2022
"upon arrival inspected new sump found damaged SEE PICS, reordering sump (6 tribs) and scheduling for weds 6/15; ordrng 1 W10805015 (pump&motor)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/13/2022
"CX Complaint is the DW isnt working properly. Inspected unit and found error for wash motor and wax motor, Ohm out wax motor and found its testing out of range also found motor has failed and its running its getting good power. Ordering Sump, Wax motor, Owi and will use control on return; ordrng 1 W11416362 (Sump) and 1 W11416460 (Wax motor) and 1 W11410464 (OWI)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS4
Near Bethesda, MD 20817
Julian H.
Job Details: 06/13/2022
CX complaint about door difficult to open removed toekick and noticed that top part was bend as well noticed that insulation behind was wet put unit on test mode error f9e1 diverter loosing position let auot test run diverter motor leaking need asm since diverter doesnt come with seals CX PIF; ordrng 1 W10805015 (pump&motor)
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/13/2022
"cx complaint unit not starting, checked unit found 120 vac to motor relay on control, 0 vac output, jumpered relay motor started, all other loads checked good, ordering control, 8 at tribles, cx paid in full.; ordrng 1 W11537215 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, MD 20794
Eric W.
Job Details: 06/13/2022
cx complant of unit making noise found the noise is the damper; ordrng 1 W11317276 (damper)
We serviced a
KITCHENAID REFRIGERATOR
Model KUDF204KSB00
Near ,
Robert A.
Job Details: 06/13/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Yorktown, VA 23692
Lucas R.
Job Details: 06/13/2022
"cx complaint unit not starting, checked unit found 120 vac to motor relay on control, 0 vac output, jumpered relay motor started, all other loads checked good, ordering control, 8 at tribles, cx paid in full.; ordrng 1 W11537215 (control)"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not heating. Found transformer receiving power but non functional, magnetron potentially damaged. Ordering parts.; ordrng 1 W11199548 (transformr)"
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/13/2022
cx complaint unit leaking from valves. was able to access unit and found that the valve was leaking from the hot side. will need a second technician to remove the dryer to acces the valve. contacted office and spoke to ML setting return for Wed 6/15/22; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Suffolk, VA 23435
Anthony D.
Job Details: 06/13/2022
"cx complaint food freezing in crisper, checked unit found rc at 36 degrees and fc at -3 degrees found thermistors in range according to tech sheet. also found gap in rc liner allowing air to leakin rc applied silicone adheasive to gap to solve issue, unit working as designed.; ordrng 1 482338 (adheasive), used 1 482338 (adheasive) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Washington, DC 20012
Roberto I.
Job Details: 06/13/2022
"Replaced and teste4d icemaker, it cycled but didn't fill. Water supply ok and fill tube ok. Water valve made a humming noise but didn't open. Ordering inlet valve W11519244.; ordrng 1 W11519244 (inlet valve)"
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details: 06/13/2022
unit moved to 1016. removed old buttton to find it installed in wrong postion. fixed issue now button is working fine part ordered not needed. ran quick was and unit is working good. unit is good
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20007
Roberto I.
Job Details: 06/13/2022
Wrong parts. Ordering 12 of the correct led module (W11484836) per sp W11606409 Rev C. Parts and labor covered by S84638; ordrng 12 W11484836 (led module)s
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ0
Near Silver Spring, MD 20901
Dustin F.
Job Details: 06/13/2022
"CX Complaint Burner ExplodedReplaced Burners with parts ordered. Tested, Range Works as intended."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMHV03
Near Washington, DC 20012
Roberto I.
Job Details: 06/13/2022
"Replaced and teste4d icemaker, it cycled but didn't fill. Water supply ok and fill tube ok. Water valve made a humming noise but didn't open. Ordering inlet valve W11519244.; ordrng 1 W11519244 (inlet valve)"
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Hummelstown, PA 17036
Justin L.
Job Details: 06/13/2022
cx complaint f1e1 error code another company diagnosed control. was able to access unit and cx had control ready and asked me to install. quoted them for service and labor and installed control. tested unit and unit now operates as designed collected full amount via check
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Easton, MD 21601
Jonathon C.
Job Details: 06/13/2022
"cx complaint, unit not completing cycke. replaced parts per prior diag. tested unit, unit working as designed. job is complete."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Aldie, VA 20105
Ezra M.
Job Details: 06/13/2022
installed new door. cust paid in full last visit.
We serviced a
WHIRLPOOL FREEZER
Model WRSA71CIHZ01
Near Boyds, MD 20841
Ricky E.
Job Details: 06/13/2022
"tech line leon... installed parts, unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Taneytown, MD 21787
Marc M.
Job Details: 06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Richmond, VA 23237
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit found doors all sorts of out of wack found screw on bottom right hinge is broken recommended replacing cx declined requested to adjust to best of my abilities adjusted door got it almost perfect tested and inspected for proper use unit now functions normally charged 120.00 service call cx paid in cash labeled in cash bag
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Manakin-Sabot, VA 23103
Kyle A.
Job Details: 06/13/2022
"K134zr0ap1 Cx complainy of water print missing from the dispenser, missing shelf support and of torn gaskets. Did confirm and found missing brakey, missing print , and torn gaskets wipp need to return to replace.; ordrng 1 W10817921 (Stud) and 1 W11251709 (Water pad) and 2 W10917313 (Gaskets)s"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS11
Near Aldie, VA 20105
Ezra M.
Job Details: 06/13/2022
installed new door. cust paid in full last visit.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Camden, NC 27921
Branden R.
Job Details: 06/13/2022
"cx complaint unit not washing clothes , checked unit found bad actuator on unit not allowing unit to changed from spin to actuate . replaced with new actuator and tested unit is now running as designed . cx agreed ."
We serviced a
JENNAIR DISHWASHER
Model JDB9200CWX2
Near Great Falls, VA 22066
Richard B.
Job Details: 06/13/2022
"CDX complant. Dishracks roll out. Found dishwasher feet in lowest position . Elivated legs so machine is leaning back , And drawers dont roll out. . Job completed, Lots of mouse droppings underneath dishwasher. RB"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Winchester, VA 22602
Daniel J.
Job Details: 06/13/2022
installed new rack adjusters
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/13/2022
Cx complained the unit did not cool. Inspected the unit and found excessive frost on the evap and cover. Tested the thermistor in ice water and it was around 8800 ohms. Checked for the heater working in diagnostics and the evap fan and there are no air leaks in the door. Unit needs new control and user interface; ordrng 1 W11380595 (damper) and 1 W11546609 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fort Washington, MD 20744
Robert A.
Job Details: 06/13/2022
"I came to install the ordered parts. When I removed the ice from the evap I found the defrost connector was disconnected as well as the eap fan. I have seen this multiple times, I believe the position of the evap harness rest on the evap is causing the connectors to seperate. When ice forms inside the connector I think the ice is causing the connectors to seperate. I positioned the connector higher away from contact with the evap with a loose zip tie. The unit is working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT780SAEM0
Near Winchester, VA 22602
Daniel J.
Job Details: 06/13/2022
installed new rack adjusters
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Edenton, NC 27932
Branden R.
Job Details: 06/13/2022
"cx complaint not draining - front load washer , checked unit found f9e1 , cleared codes and checked unit found bad drain pump , not pushing the water all the way out of unit , vary weak when in drain mode , replaced with pre id pump and tested unit is now draining as designed . tested unit is running as designed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bel Air, MD 21014
Neil H.
Job Details: 06/13/2022
cx complaint white residue was coming out of dispenser it is on the plastic calcium is what it looks like i ran the dispenser into cup water clear and explained the tank isn't very large and when water traveling through the unit warms before dispensing but water is chill not sure if the installers used the new water line bought by cx because there not sure if it was use they don't have the one that was old or new
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Annapolis, MD 21401
Kevin P.
Job Details: 06/13/2022
installed and tested new element per service pointer. job complete
We serviced a
MAYTAG MICROWAVE
Model MVWP576KW0
Near Palmyra, PA 17078
Justin L.
Job Details: 06/13/2022
cx complaint of ticking noise. was able to access unit and found F7E6 motor fault. ran diagnostic cycle and found unit to make noise during agitation. removed top and found whole basket agitating. inspected under unit and found failed actuator which in turn is causing wear on other parts. ordering parts for repair and spoke to TR and setting rteurn for wed 6/15/22; schdld next appmnt for 6/15 WED !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Strasburg, VA 22657
Daniel J.
Job Details: 06/13/2022
installed new fan confirmed turning found black soot on mullion ordering new mullion; ordrng 1 WPW10624451 (mullion)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/13/2022
Wrong Harness to washer received Cooktop Harness. Reordering the Washer Harness. ( Advised the Office that the cx wants a call.); ordrng 1 W11591637 (HARNS-WIRE)
We serviced a
WHIRLPOOL DRYER
Model WED6620HC1
Near Easton, MD 21601
Jonathon C.
Job Details: 06/13/2022
need second tech for repair.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Strasburg, VA 22657
Daniel J.
Job Details: 06/13/2022
installed new fan confirmed turning found black soot on mullion ordering new mullion; ordrng 1 WPW10624451 (mullion)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Keswick, VA 22947
Kyle A.
Job Details: 06/13/2022
Cx complaint of unit not completing cycle. Did confirm and found unit not filling up to right levels. Will need to return with control ; ordrng 1 W11170319 (Control)
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Hampton, VA 23666
Lucas R.
Job Details: 06/13/2022
"cx checkd unit found blower housing clogged with and debris, cleaned housing, advised cx to clean lint trap every use, tested, unit working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Great Falls, VA 22066
Richard B.
Job Details: 06/13/2022
"CX complant. Water under drawers . Prior diagnosis found drain tube was needed. Inspected unit and found drain pan is warped and holding water , Will need drin pan and not drain tube. CX owes 110 labor. Charged difference for drain tube return and dripp pan kit. 50.60 RB. .; ordrng 1 W11457241 (drain pan 72.27)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cheltenham, MD 20623
Mitchell H.
Job Details: 06/13/2022
cx complaint unit gives out cubed ice on crushed. inspected unit and out of 2 large mcdonalds cups of crushed ice i got maybe 3-4 partial cubes. not full cubes just partial. i informed cx this cant really be avoided as every single time you dispense ice it will be different. she said it was never like this and shes calling whirlpool. informed her unit is working as desinged and job is completed.
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/13/2022
Replaced the hood vent fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Stevensville, MD 21666
Jonathon C.
Job Details: 06/13/2022
"replaced heater per special project. tested unit, unit working as designed, job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Cheltenham, MD 20623
Mitchell H.
Job Details: 06/13/2022
cx complaint unit gives out cubed ice on crushed. inspected unit and out of 2 large mcdonalds cups of crushed ice i got maybe 3-4 partial cubes. not full cubes just partial. i informed cx this cant really be avoided as every single time you dispense ice it will be different. she said it was never like this and shes calling whirlpool. informed her unit is working as desinged and job is completed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fallston, MD 21047
Neil H.
Job Details: 06/13/2022
replaced the sump motor and the heater per pointer unit tested good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, MD 21643
Jonathon C.
Job Details: 06/13/2022
"cx complaint, unit not completing cycle. instructed cx on proper use on my previous visit. initial test found no stored. codes. also noticed one of the valves was off. tested unit, got an F8E1 error for long fill which coulkd cause the current issue. as stated on last visit, the basket/gearcase seems out of round. i adjusted the watervalve, instructed cx to try the unit, if issue persists, order Basket (W11513243) and gearcase (W11449840)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/13/2022
"cx complaint the unit is making a loud noise and walking all over the place during operation. checked the unit and found the level feet were unlevel. also i found that the rotor was not fully seated to the gearcase. this can cause abnormal noises during the spin/ wash cycle. therefore, i reseated the rotor to the gearcase and also leveld the unit out. tested the unit in high spin mode and normal cycle. unit is running as designed. if issue persists please call us back."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22556
Robert W.
Job Details: 06/13/2022
"Replaced Filter hosuing, thermistor in RC and diffuser unit is working propoerly."
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Prince Frederick, MD 20678
Shane B.
Job Details: 06/13/2022
cx complaint is the oven not heating properly and the oven light being out. confirmed complaints. found bake element is OL. found element damaged. interior light bulb is blown and cx tried removing glass cover which shattered. i replaced light assembly with preIDed part. tested unit. all funtions are working. unit is working as designed. cx paid in full for repair.
We serviced a
MAYTAG DRYER
Model MEDB955FC2
Near Harrisburg, PA 17112
Fred G.
Job Details: 06/13/2022
i was able to access unit and replace the drum assy as per previous tech. tested unit and now unit checks good.
We serviced a
MAYTAG O.T.R MICROWAVE
Model MMV5227JZ0
Near Crofton, MD 21114
Alexander D.
Job Details: 06/13/2022
"cx complaint smoke detector goes off when running hood fan, previous unit didnt do this. inspected unit and verified complaint. after talking with cx found last microwave was not set up to exhaust out vent. found vent is just a hole in the wall that leads to laundry room, doesnt even go outside. advised cx i can either flip blower motor back to exhaust out top of unit or he can have a handyman correctly install a vent. cx wants me to flip blower back. flipped motor to exhaust out top of unit. tested unit. advised cx to monitor and call back if issues persist."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Stafford, VA 22556
Robert W.
Job Details: 06/13/2022
"Replaced Filter hosuing, thermistor in RC and diffuser unit is working propoerly."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Abingdon, MD 21009
Neil H.
Job Details: 06/13/2022
replaced the evap fan unit cooling and fan pushing air and the unit sounds normal the fan being weak also caused issues with running and cooling properly.and i/m
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LZ0
Near Newport News, VA 23607
Lucas R.
Job Details: 06/13/2022
"cx complaint unit not heating properly, door not closing, checked unit found f5e0 door switch code, frame bent on bottom right behind drawer causing door not to engage door switch, and heat to escape unit, called techline spoke with leon sr7733866318, advised frame not sevicable, unit non repairable, referred cx to customer service."
We serviced a
WHIRLPOOL REFRIGERATOR
Model MRT118FFFM04
Near Virginia Beach, VA 23454
Carl A.
Job Details: 06/13/2022
"cx complaint of unit not making ice,checked uni to find water valve broken on back side of unit,unit needes water vavle break down as follows 1/WP2315576service call break down as follows service call 120.00parts 72.16shipping 15.00labor 110.00sub total 317.16tax 4.33grand total 321.49; ordrng 1 WP2315576 (valve-inlt)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Earlysville, VA 22936
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not working, UI non responsive. Power cycled unit at breaker, tested unit, unit working as designed. Instructed CX to call back if any further issues arise."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near ,
Daniel J.
Job Details: 06/13/2022
complaint not dispesning ice or water customer replaced filter now dispensing water went to removed ice tray found froze over steamed out ice room ice tray was forzen in place not along auger to move ice out; ordrng 1 W11415785 (fill tube) and 1 W11185686 (ice trey)
We serviced a
MAYTAG REFRIGERATOR
Model MFT2772HEZ00
Near Richmond, VA 23233
Thomas B.
Job Details: 06/13/2022
Cx complaint unit is not working properly inspected unit removed and replaced the ui and led lights went to install the control no led lights came on after install reinstalled old board the led lights came on reordering the control board ; ordrng 1 W11224256 (cntrl-elec)
We serviced a
WHIRLPOOL DISHWASHER
Model KDFE204KPS0
Near Earlysville, VA 22936
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not working, UI non responsive. Power cycled unit at breaker, tested unit, unit working as designed. Instructed CX to call back if any further issues arise."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20007
Shawn D.
Job Details: 06/13/2022
arrived temps are 30 and 49 checked freezer evaporator and llooks to be a low charge what frost pattern is showing me. hooked up low side guage can do high and low side pressure is minus 7 then will go up to 0 then back to 7. open system and alot of freon came out/air was alot more than i wwas expecting due to how the temps are. isolated cabinet side condenser loop through cabinet did not loose pressure then cap/returnline side held pressure not sure if we still have a leak or not. installed a uv drier then vacumed unit down and filled to 5 oz then called techline spoke to rich#7733869040 documented issue and now we have to see what happen.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Salunga-Landisville, PA 17538
Drew B.
Job Details: 06/13/2022
"cx complaint that unit is leaking out the front left door and poors the water out about 45- 1hour in after waiting 1 hour and had some water drip out but for being oow i have no direction after checking manifold for cracks , loading etc and spray arms ec. and will need clear door fro return . to possibly identify the leak casue collected 120.00 and call to reschd with the cleasr door; ordrng 1 cleardoor (cleasr door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHV03
Near Silver Spring, MD 20904
Dustin F.
Job Details: 06/13/2022
"CX Complaint Not Making IceFound Ice Maker Tube Frozen, used steamer to thaw it out.Ran Diagnostic, ice maker operated as intended. charged CX 120 for Service Call via Credit Card"
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/13/2022
Did not service dryer. CX said hes going to be buying another unit. Job is completet
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW02
Near Rosedale, MD 21237
Justin S.
Job Details: 06/13/2022
took lots of pictures of this issue. the compressor box has a bag sealing in another box. opened the bag and the inner box is covered in oil. opened the box and the discharge port of the compressor is opened to the atmosphere and is where all the oil stains are at. the process port has the rubber plug torn. called the office and this part is directly from whirlpool not the parts distributer. part is also on backorder; ordrng 1 w11092625 (compressor) and 1 w10913906 (coupler) and 1 WPW10143759 (filter)
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, PA 17552
Drew B.
Job Details: 06/13/2022
replaced all parts tested and no issues and checks good.
We serviced a
MAYTAG REFRIGERATOR
Model MSD2432GRW
Near Huntingtown, MD 20639
Shane B.
Job Details: 06/13/2022
"cx complaint is the ice maker not working. cx said it worked for a week, was running very loud. it now does not work and cx has water on the floor of the freezer section. ice on floor is being caused by clogged drain line. cleard drain line. IM is making a clicking nose and wheel does not advance. if i push the wheel inward slightly noise stops and wheel jerks back and forth but will not advance. unit will need new IM.; ordrng 1 D7824706Q (ice maker)"
We serviced a
MAYTAG DRYER
Model MED3500FW0
Near Lewes, DE 19958
Frederick R.
Job Details: 06/13/2022
Did not service dryer. CX said hes going to be buying another unit. Job is completet
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/13/2022
"Replaced heater duct/ heater, rear bulkhead, dryer motor and blower wheel . tested unit. vibration / noise seemed to go away . job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM5
Near Virginia Beach, VA 23453
Carl A.
Job Details: 06/13/2022
"cx complaint of unit not draining,checkedu nit to find no error codes at ths time ,cfound the connector on drain pump not fully seated reseated conncetor tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Randallstown, MD 21133
Keith H.
Job Details: 06/13/2022
replaced ui tested all functions unit is working
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Winchester, VA 22603
Danny R.
Job Details: 06/13/2022
"unit had a blown fuse on heater replaced from van stock checksok now; ordrng 1 279816 (thermal cut off hi), used 1 279816 (fuse) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Frederick, MD 21703
Ricky E.
Job Details: 06/13/2022
"customer stated that the unit is making a noise and has massive temp flux in the fzr. at the time of service the unit was cooling and gave no error codes.. the unit however kept resetting and giving a power outage failure. the units pantry drawer had water in the ui housing. i unplugged the pantry ui and harness, but the issue still occures... fnd drop in comm from the ui to the control... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10675033 (cntrl-elec) and 1 w11330971 (ui assy)"