We serviced a
WHIRLPOOL WASHER
Model WTW4816FW
Near Chesapeake, VA 23320
Austin D.
Job Details: 10/21/2023
cx complaint the unit is not draining. checked the unit and found that the drain pump wire was unseated. reseated the connector and tested the unit. plug was bent but i was able to straighten it out with no issues.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near ,
Frederick R.
Job Details: 10/21/2023
"Replaced control, drain pump and harness per prior diagnosis. Calibrated and then tested. WM is now working properly. Job is complete"
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Springfield, VA 22150
Lloyd B.
Job Details: 10/21/2023
"Cx complained the unit did not operate correctly. Installed new stator and tested and it now does a high speed spin, heavy and gentle agitate with no noise. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Fredericksburg, VA 22408
Robert W.
Job Details: 10/21/2023
CX Complaint is the unit isnt making ice. Inspected unit and found the bail arm had some frost build up on it so when IM goes to cycle the arm is hitting IM and not cycling. Cleared and tested unit is working propery.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ01
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/21/2023
Cx complaint is the unit isnt dispensing properly. Inspected unit and found the filter housing with filter out water picked up but still not dispensing how it should. Ordering Filter housing and valve; ordrng 1 W11194438 (Filter housing) and 1 WPW10341329 (Valve)
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Fredericksburg, VA 22405
Robert W.
Job Details: 10/21/2023
"Replaced gearcase,clutch, belt and guard unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model MDB9979SKZ
Near Fredericksburg, VA 22406
Robert W.
Job Details: 10/21/2023
"CX Complaint is the unit isnt working. Inspected uit and found unit is getting good power but UI not responding at all control is good, Replaced UI and tested unit is working propelry."
We serviced a
WHIRLPOOL ICE MAKER
Model WRS321SDHW05
Near Dover, DE 19901
Frederick R.
Job Details: 10/21/2023
Replaced ice maker and bin per prior diagnosis. Tested unit after repair and it is working properly. Advised CX to dump first tray of ice. Job is complete
We serviced a
WHIRLPOOL WASHER
Model MHW6000XW2
Near Lusby, MD 20657
Leon
Job Details: 10/20/2023
"Clients complaint was unlock confirmed. The issue client said that the control board had popped. And it just makes a clicking sound and I won't unlock. Three area codes came up F6e1,f5e2,f0e1 Check Control and all its connectors and the unit was still doing the same thing quoted client for control and UI client said that he would just look for a new machine"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Baltimore, MD 21230
Justin S.
Job Details: 10/20/2023
cx says they just got the ice maker replaced from a different company and still hasnt made ice. no water in the mold test 56 shows e2(lost position) error code. the refrigerator temp is 37f and the freezer temp is 2f. set to 37f and 0f. test 57 the ice maker activbates and makes a harvest. reset power to the unit and test 56 now has an e0. test 57 the ice maker completes cycle. test 56 still showes e0. test 46 the ice maker fills. test 56 still e0. reran test 57 and the ice maker failed and didnt move. test 57 again; ordrng 1 W11658802 (ice maker(152.16))
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Moyock, NC 27958
Branden R.
Job Details: 10/20/2023
cx complaint fridge and freezer led lights are out checked unit and found proper vdc to lights . led lights bad replaced LED and tested unit is now running as designed with proper lighting .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Westminster, MD 21157
Brian R.
Job Details: 10/20/2023
cx complaint is unit is not making ice now. she said she tried to hit button and that didnt work. units O-O-W and she knows. turned ice maker on and it started. pressed button a few seconds and ice maker worked and ran and then filled. unit checks as of now and she will see how it does. unit checks. she will pay service. job complete.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Montpelier, VA 23192
Thomas B.
Job Details: 10/20/2023
Cx complaint unit is not working properly inspected unit found the user interface assy display is missing characters ordering a new user interface assy ; ordrng 1 W11622495 (Display console)
We serviced a
WHIRLPOOL WASHER
Model WTW8500DW0
Near Alexandria, VA 22309
Lloyd B.
Job Details: 10/20/2023
CX complained of an errror code. Inspected the unit and found the fault was for an open water inlet sensor. Unit needs new water valve; ordrng 1 W11173599 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZKV01
Near Waldorf, MD 20602
David J.
Job Details: 10/20/2023
Customer complaint unit was just purchased and delivered and came with cosmetic damage. Found dent in RC door and a pinched dent on freezer door replacement doors for next visit. Ask customer to make sure they inspect the doors before we come out to the best of their abilities. Will return when doors arrive.; ordrng 1 W11504213 (Fc door black stainless) and 1 W11178521 (Name plate) and 1 W11504212 (Rc door black stainless)
We serviced a
WHIRLPOOL DRYER
Model WED5100HW2
Near Ashland, VA 23005
Thomas B.
Job Details: 10/20/2023
Cx complaint of a thumping sounds of worn bearings ordering the wheel supports and idler pulley returning tech please check blower wheel for built up excess lint. Ordering the supports and idler. Qouted 304.49 cx paid in full By CC; ordrng 2 WPW10314173 (support)s and 1 W10837240 (idler pulley)
We serviced a
WHIRLPOOL RANGE
Model WFG320M0MS0
Near Hanover, PA 17331
Bernard M.
Job Details: 10/20/2023
"Replaced electrode, the burner ignites and stays lit, all burners fully fuctional. Unit checks good"
We serviced a
WHIRLPOOL ICE MAKER
Model WRF535SMHW00
Near Boiling Springs, PA 17007
Fred G.
Job Details: 10/20/2023
"I found IM is leaning forward allowing water to leak at the im head. I found left top screw hole is stripped, allowing IM to lean forward. I was able to apply a new thicker screw and longer and found ice maker now is level and does not leak. unit checks good."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Taneytown, MD 21787
Bernard M.
Job Details: 10/20/2023
CX complaint the bottom icemaker doesn't make ice. Jumped icemaker at T&H and the bail arm raised and lowered. It call for water but no water fills. The valve buzzs with no water coming through fill tubes. Tubes aren't frozen. Gave cx quote for full repair of valve and she 'll discuss with spouse about moving forward. Cx paid $139.service fee; ordrng 1 W11129435 (valve)
We serviced a
WHIRLPOOL RANGE
Model WEC310S0LB2
Near Huntingtown, MD 20639
David J.
Job Details: 10/20/2023
"Customer complaints, burners or oven will not work properly and control. Sometimes goes in and out arrive today and verified complaint found control would not power on and sometimes when turning on the burner, it would power the control on. Had customer turn power off at breaker and pulled unit out disconnected plug from wall. Remove bottom panel, and found Broken ground wire at terminal block repaired harness in terminal block and reinstalled powered unit back on and set time. Tested burners and oven. Unit is now working as intended. Job complete"
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near East Petersburg, PA 17520
Justin L.
Job Details: 10/20/2023
Was able to access unit and replace oven temp sensor. Preheated oven to 350F and using thermocoupler verified temps. Unit now checks good no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Baltimore, MD 21239
Shane M.
Job Details: 10/20/2023
cx complaint the unit isnt washing proper. found error code off balance unit passed test cycle. unit passed calibration mode. cx paid svc by check
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Lancaster, PA 17601
Justin L.
Job Details: 10/20/2023
Was able to access unit and replace pump. tested unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near Falls Church, VA 22041
Simon
Job Details: 10/20/2023
"CX complaints poping noise near control panel.Inspected Unit and found the capacitor burnning sign and Unit start makeing loud noise not heat .unit need magnetron,transformer and capacitor.ordered magnetron capacitor and transformer.SZ; ordrng 1 W11545871 (transformer) and 1 WPW10574736 (capacitor) and 1 W11391712 (magnetron)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details: 10/20/2023
Was able to access unit and replace doors. Heated gasket to sit and unit now checks good no further work needed
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS08
Near Baltimore, MD 21239
Shane M.
Job Details: 10/20/2023
"cx complaintt he unit isnt making ice. found icebin full of ice. tested icemaker, icemaker working proper."
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Waynesboro, PA 17268
Bernard M.
Job Details: 10/20/2023
"Replaced all parts per previous tech, ran test and unit runs as designed. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDTE204DSS0
Near Arlington, VA 22201
Jason A.
Job Details: 10/20/2023
CX complaint DW not cleaning. Found F4 diverter error. Checked below unit & no leaks. Ran test wash. Wash arms are moving & some wash pressure - upper tub getting wet. Left CX quote. Charge SC > JJ; ordrng 1 WPW10455260 (sump motor $226.78 )
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT348FMES04
Near Lancaster, PA 17603
Justin L.
Job Details: 10/20/2023
Was able to access unit and replace doors. Heated gasket to sit and unit now checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Boyds, MD 20841
Julian H.
Job Details: 10/20/2023
"GOT HERE replaced parts pulled system to vacuum 30 inch & holding filled system with 47gr of R600a & pressures holding MUST WAIT 24 HRS TO COOL DOWN; ordrng 1 W11506635 (PROCESS STUB (JH VS)), used 1 W11506635 (COUPLER JH VS) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WZC5116LW0
Near Brunswick, MD 21716
Ricky E.
Job Details: 10/20/2023
"installed parts, unit cks ok"
We serviced a
KITCHENAID COOKTOP
Model KGCD807XSS02
Near North Potomac, MD 20878
Roberto I.
Job Details: 10/20/2023
"Wrong burner, it was not LF but a trear burner. Replaced switch and glasstop. Tested all the burners with the cx, they all worked ok."
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Aldie, VA 20105
Daniel J.
Job Details: 10/20/2023
washer smell when in and after cycle entered diag cycle no errors under faults removed lower sheild found belt marks on pulley to cam/slider qouted for belt and cam replaced calibrated unit and ran diag cycle sounds normal customer paid in full by cc
We serviced a
WHIRLPOOL DRYER
Model WHD560CHW2
Near Williamsburg, VA 23185
Orbie
Job Details: 10/20/2023
replaced housing. unit working as designed.
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Carlisle, PA 17015
Fred G.
Job Details: 10/20/2023
"cx complaint inner door has a hole. inspected unit and found unit is leaking from inner door insert due to a fracture in insert. I found unit will need inner door insert, inner door and strike to correct issue. once parts are approved please call cx and set up a return visit.; ordrng 1 W11325577 (inner door insert) and 1 W11316914 (strike) and 1 W11316776 (inner door)"
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Westminster, MD 21157
Brian R.
Job Details: 10/20/2023
cx complaint is unit works great but at times will shut down and flash a code. found code F8E0 low fan speed. started bake to 350 @ 800 pre heat done @ 811 i tested 402 and control read 388. will order parts needed and office will schedule.; ordrng 1 W11598119 (Blower) and 1 W11598254 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Fairfax, VA 22031
Jason A.
Job Details: 10/20/2023
CX complaint FRIDGE noise & has recordings & FRIDGE seems to run all the time. RC items has frozen. Verified noise in recordings. Unplugged unit & when pressures equalized noise started. Possible restriction or oil in lines. 3CountSealSyst > JJ; ordrng 1 W11582592 (Compressor kit) and 1 W11504415 (Compressor coupler 28A) and 1 W11504431 (Compressor coupler 28B) and 1 W11506619 (Compressor coupler 28C) and 1 W11562258 (Evaporator Coupler) and 1 W11504419 (Evaporator CouplerA) and 1 W11504449 (Evaporator CouplerB) and 1 W11666427 (Control box) and 1 W11562214 (evap harness) and 1 WPW10384183 (FC evap thermistor) and 1 (3CountSealSyst)
We serviced a
WHIRLPOOL RANGE
Model WFC150M0JB3
Near Elizabeth City, NC 27909
Branden R.
Job Details: 10/20/2023
came out and replace parts on unit . tested and unit is now running as designed .
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Shermans Dale, PA 17090
Fred G.
Job Details: 10/20/2023
cx complaint unit is not producing clean clothes. I found agitator teeth were stripped not allowing agitator to agitate. unit needs agitator to correct scheduled cx for 11/3/23.; ordrng 1 WP3951744 (agitator)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Long Neck, DE 19966
Frederick R.
Job Details: 10/20/2023
CX complaint is DW door. Inspected unit and found rust everywhere. Took pics. CX has a P&L auth for this from WP. Ordering front panel. Cannot reschedule due to part availability; ordrng 1 W11461682 (front panel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS00
Near Fredericksburg, VA 22406
Tanner B.
Job Details: 10/20/2023
Cleared ice/ frost on rc evap and verified thermistor connections secure.. vaccumed water out from drain pan.. sealed fan housing .. replaced ui .. Set temps to normal .. allow 24hrs too cool . Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW6157PW0
Near ,
Kyle A.
Job Details: 10/20/2023
Cx complaint of unit not spinning. Did confirm and found unit was keeping water on do to tear in pressure hose near control. Trimmed hose and reseated it and unit is now as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model Wrf757sdhz00
Near Harrisburg, PA 17112
Cody H.
Job Details: 10/20/2023
"Was able to access unit and replace parts per previous visit. Unit now works as designed, no further work needed."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Aylett, VA 23009
Thomas B.
Job Details: 10/20/2023
Removed and replaced the control and also cleaned out the cold water sediment filter tested and inspected for proper use unit now functions Normally
We serviced a
KITCHENAID FREEZER
Model KRSC703HPS05
Near Aldie, VA 20105
Daniel J.
Job Details: 10/20/2023
frosting in freezer section upper corner of door slight gap near body line ordering silicone gap in body liner also ordeing white to seal off cabinet; ordrng 1 silicone
We serviced a
JENNAIR MICROWAVE
Model JMW3430DS02
Near Bowie, MD 20721
Samuel R.
Job Details: 10/20/2023
replaced console and tested unit working properly.further inspection found hinges to be good but chassis is twisted causing door issues.cx will need to chack install.bulb was missing called pwh to reorder; schdld next appmnt for 10/24 TUE !
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ10
Near Lexington Park, MD 20653
Leon
Job Details: 10/20/2023
"Class complaint was he was hearing a noise coming from the back of the refrigerator confirmed the issue, pulled the unit out, seeing that the back panel of the refrigerator was pressed up against the condenser fan and it was making a tapping noise every time the fan started We pull the kickplate from the back of the refrigerator. Outsome and loosen some of the screws and the sound went away."
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Rockville, MD 20850
Roberto I.
Job Details: 10/20/2023
"CX complaint water in the Rc. Inspected unit, found ice in the drip pan and clogged drain. Defrostrd pan and unclogged drain. The water drained as designed, drain cleared."
We serviced a
WHIRLPOOL DRYER
Model WED5100HC2
Near Petersburg, VA 23803
John P.
Job Details: 10/20/2023
"CX complain unit not heating checked unit found open heating element replaced tested working as designed; ordrng 1 WP3387747 (Element JP/VS), used 1 WP3387747 (Element JP/VS) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM354DSS5
Near North Potomac, MD 20878
Roberto I.
Job Details: 10/20/2023
"CX complaint upper rack broke.Inspected unit, found right track separated, both adjusters broken and few missing clips. Ordering left track W11259785, right track W11259786, 2 adjusters WPW10546503, positioner WPW10195840, clip WPW10250160, and pivot clip WPW10250160. Left track, right track and labor covered by S-Code. Charging $55 for other parts installation. Collected in full ($342.95)S-Code; ordrng 1 W11259785 (left track) and 1 W11259786 (right track) and 2 WPW10546503 (adjuster)s and 1 WPW10195840 (positioner) and 1 WPW10250160 (clip) and 1 WPW10082853 (pivot clip)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS970CIHZ00
Near Zion Crossroads, VA 22942
Kyle A.
Job Details: 10/20/2023
Cx complaint of freezer being -10 and of units rc evap icong over. Did confirm and called techline as unit has been previously serviced by multiple companys. Found both thermistor reading out of range. Ordering thermistors.; ordrng 3 W10316760 (Thermistor)s
We serviced a
MAYTAG WASHER
Model MVW6230HW2
Near Littlestown, PA 17340
Bernard M.
Job Details: 10/20/2023
"Replace console, all buttons make chimes sounds when pressed. Ran test and unit completed without issues, unit checks good"
We serviced a
MAYTAG WASHER
Model MVW6230HW3
Near Edgewater, MD 21037
Davonte
Job Details: 10/20/2023
"cx complained unit was making loud shaking noise,unable to verfiy cx complaint. ran a diag cycle, checked for error codes, didnt find any. diag cycle complated without any problems. ran a drain and spin cycle, unit didnt make any knocking or shaking movements. suspension is good on unit."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Sterling, VA 20164
Christian C.
Job Details: 10/20/2023
"Cx complaint unit did not clean and dry dishes anymore. Inspected unit found F4E3 motor not running, and F7E1 no heat. Ran through diag cycle and unit filled but did not splash water. Unit drained at end of cycle. Ordering control.; ordrng 1 W11087226 (control)"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS20
Near Aldie, VA 20105
Daniel J.
Job Details: 10/20/2023
combi microwave not starting confirmed oven is heating removed top of microwave voltage check fine than changed control and found p 2 left side not fully seated corrected and tested mutiple times now light responding to door open door closed used control microwave
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT108FFDM04
Near Williamsburg, VA 23185
Orbie
Job Details: 10/20/2023
"cx complaint unit not cooling. checked unit, 40.1*F in FC, 49.8*F RC. 9.4k ohm at evap thermistor. advised by sealed system tech unit has low side leak. ordering all parts needed for repair. called office to scheule. schedued for 10/30/23 w/ cancelation list.; ordrng 1 W11582579 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (coupler) and 1 W11506619 (coupler) and 1 W11506635 (coupler) and 1 W11109499 (drier-tube) and 1 W11504445 (coupler) and 1 W11504449 (coupler) and 1 W11562258 (evap) and 1 W11504419 (coupler) and 1 W11504449 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WED4815EW1
Near Lexington Park, MD 20653
Leon
Job Details: 10/20/2023
Replace handle open and close door multiple times to make sure it was tight Everything worked as it should.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Williamsburg, VA 23185
Orbie
Job Details: 10/20/2023
cx complaint unit out of balance. checked unit found F7E5. found shifter seperated. also replacing cam and belt to be sure. leveled unit as well. advised cx to monitor unit to verify working condition.; ordrng 1 W10913953 (actuator OA/VS) and 1 W11239857 (belt OA/VS) and 1 W10721967 (drive pulley OA/VS)
We serviced a
MAYTAG OVEN
Model MOES6030LZ00
Near Saint Inigoes, MD 20684
Leon
Job Details: 10/20/2023
Cx complaint was unit wasn't heating but powering on confirmed issue seen the RED L2 wire was connected but falling off from wire nut re installed all wire nuts and tested the unit again and everything worked as it should
We serviced a
WHIRLPOOL DISHWASHER
Model WDP540HAMZ0
Near Williamsburg, VA 23188
Orbie
Job Details: 10/20/2023
cx complaint unit ejects pod and pod will sit in unit and dishes don't get clean. checked unit found pump not pumping. unit needs sump and motor to complete repair; ordrng 1 W11613479 (sump & motor)
We serviced a
WHIRLPOOL COOKTOP
Model WCE55US0HB01
Near Leonardtown, MD 20650
Leon
Job Details: 10/20/2023
"The client's complaint was the front right burner was burning too hot and the rear left burner wasn't burning hot enough. I tested the unit and made sure the unit was getting a 120v. It was getting one thirthen I.Got my temperature gun and check the temperatures. And a, both of them decreased and increased ProperlyDidn't see any fault in the burners but we called tech line"
We serviced a
KITCHENAID RANGE
Model KSDG950ESS3
Near Bowie, MD 20716
Shawn D.
Job Details: 10/20/2023
"complaint oven does not turn off onyl has tested oven its never been used only pre heated and needs parts for cooktop gas not hooked up only electric. i inspected oven then checked for errorrs and had none. i pre heated oven it started getting warm so tunred off and elements tunred off. i then heated to 250 cooling fan runs good i left door open still fan tunred off and turned off. i infomred cx i think hes reffering to the fan and if use high temps in the unit it will take hours for the fan to turn off this is normal and his owners manaul says nothing about. cx now understands ordering parts needed for cooktop.; ordrng 1 W11451445 (grate) and 2 W11435630 (burner front)s and 1 W11435659 (burner head rear right) and 1 W11435657 (burner head rear left) and 1 W11435570 (burner head caps)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Mechanicsville, MD 20659
Leon
Job Details: 10/20/2023
"Cx was told to turn rc off until we get here to replace the parts. we replaced all the parts, then tested heater and unit, and everything worked as it should"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ0
Near Aberdeen, MD 21001
Neil H.
Job Details: 10/20/2023
replaced the d/w panel oxidation unit checked good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Alexandria, VA 22304
Lloyd B.
Job Details: 10/20/2023
Cx complained the drawers are off. Installed new center rail and the drawers now slide in and out with no issues. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRX986SIHZ01
Near Abingdon, MD 21009
Neil H.
Job Details: 10/20/2023
replaced the rc gaskets unit checked good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ00
Near Carlisle, PA 17015
Fred G.
Job Details: 10/20/2023
i was able to access unit and replace the diffuser as per previous tech. unit now checks good.
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL04
Near Great Falls, VA 22066
Christian C.
Job Details: 10/20/2023
"Installed right RC door, mullion, left side ladder, right top hinge, and right bottom hinge. Door still auto closes. Advised cx that it is the design of door. Cx still unhappy. Right door gasket is defective. Ordering right RC door gasket.; ordrng 1 W10830046 (right RC gasket)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Fredericksburg, VA 22405
Tanner B.
Job Details: 10/20/2023
Adjusted motor back onto mount . tested unit . Job complete
We serviced a
KITCHENAID OVEN
Model KFGC558JMB05
Near Boiling Springs, PA 17007
Fred G.
Job Details: 10/20/2023
I was able to access unit and found bake and broil orifices were in the wrong locations. i switched them and found bake now lights as design. I found both left and right center front burner do spark but dont always light. i did find simmer orifices were never changed over to LP. i did that but still has issues. im ordering L/F orifice holder and R/C front orifice holder. both burner heads and cap kit. once part are in please reach out to cx.; ordrng 1 W10892492 (L/F orifice holder) and 1 W10892505 (R/C front orifice holder) and 2 W10891746 (flame spreader)s and 1 W11121390 (burner cap kit)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 10/20/2023
"Cx complaint unit makes grinding noise. Entered diag and found no error codes. Ran test cycle and when unit began to agitate it made loud plastic on plastic noise. Inspected underneath and found the splutch bolt had dropped causing the teeth to grind together. Replaced splutch using pre-id parts, ran test and unit no longer makes noise. Unit checks good"
We serviced a
WHIRLPOOL DRYER
Model WED5605MW0
Near Pasadena, MD 21122
Alexander D.
Job Details: 10/20/2023
"cx complaint unit is heating but not drying. cx said she had a vent test kit sent to her and it pulled the card off everytime for her. found cx was using the wrong hook so the card was dragging on the drum and getting pulled off that way. no errors stored. house is on a hill on the water so i cant walk all the way around it and i cant find where vent comes out of house. inspected unit, no errors stored, heating good. used vent test it from my van stock using the correct hook and it failed 4 out of 5 times. advised cx to get vent cleaned and call back if issue persists. if cx calls back, send tech with moisture sensor harness(WPW10298258) and cycling thermostat(WP8577274)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZKV01
Near Hyattsville, MD 20781
Samuel R.
Job Details: 10/20/2023
cx complaint unti light is out.inspected unti and coudl confirm cx complaint.found light switch broken.removed light switch to see if theres enough wire and unit has enough wire.unit needs a new switch W11123941 special order; ordrng 1 W11123941 (light switch)
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Greenwood, DE 19950
Frederick R.
Job Details: 10/20/2023
"Replaced belt, rollers, idler and drum in dryer. Tested unit after replacing parts and the dryer is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Herndon, VA 20171
Christian C.
Job Details: 10/20/2023
Cx complaint IM intermittently does not work. Inspected unit ran test 120 IM passed. Ran test 97 IM filled. Tested temps in FC section avg 2 degrees. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR9FHMXPS00
Near Washington, DC 20005
Sherwood
Job Details: 10/20/2023
cx complaint leaking in rc again. arrived and found drain was blocked again and would drip in to rc doing defrost cycle. cleared ice drain and heater ohms were 35 which is good. notice cx has fc temp at 5 which is the coldest. advised cx to turn fc temp up to recommended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW01
Near Harrisburg, PA 17110
Cody H.
Job Details: 10/20/2023
"CX complains unit is still taking on water in RC. Found unit to be 38*F in RC ands 4*F in FC. Unit is going through defrost on arrival, ensured unit defrost drain was not blocked, unit is not leaking water from EVAP area. Ordering both RC and FC doors to be used on return, cx to call into office when doors arrive.; ordrng 1 W11023679 (rc door (wht)) and 1 W11023679 (fc door(wht))"
We serviced a
MAYTAG WASHER
Model MHWE201YW
Near Alexandria, VA 22304
Simon
Job Details: 10/20/2023
CX complaints washer not working /cleaning properly .Inspected unit found error code F7E2 motor control board. Unit need control board /control motor.ordered control board.unit duable stuck 2nd tech required to complete the jobSZ; ordrng 1 WPW10459454 (control board)
We serviced a
MAYTAG DRYER
Model MEDB835DW4
Near Newport News, VA 23608
Justin W.
Job Details: 10/20/2023
cx complaint unit not completing dry cycle clothes still damp/wet. checked unit to find no leveling legs installed on unit. advised cx to have unit leveled forward so clothes can hit moisture sensor. advised until this is done to use timed dry.
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Germantown, MD 20874
Julian H.
Job Details: 10/20/2023
replaced parts motor worked correctly not making sounds works properly
We serviced a
MAYTAG REFRIGERATOR
Model MSS25C4MGZ06
Near Alexandria, VA 22306
Lloyd B.
Job Details: 10/20/2023
Cx complained the unit did not operate correctly and of rust. Installed new door and the unit now operates as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Culpeper, VA 22701
Tanner B.
Job Details: 10/20/2023
"Unit not making ice, found fill tube and icemaker fill cup frozen.. valve seapping water and causing water to freeze. unit needs valve, icemaker , fill tube , divider and air baffle; ordrng 1 W11415785 (fill tube) and 1 WPW10309864 (divider) and 1 WPW10312691 (air baffle) and 1 WP67006341 (damper seal)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT540HAMZ2
Near Upper Marlboro, MD 20772
Shawn D.
Job Details: 10/20/2023
cx complaint unit leaked. inspected unit then ran unit and confimred leaking found vent oring out of place. fixed oring and tested no more leaks. unit is good to go
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Unincorporated, WV 25413
Ken M.
Job Details: 10/20/2023
"Auger motor and yoke replaced and tested. Auger motor still is not turning. Found power to and through the paddle switch, but power is not coming back out of the bottom of the door to the auger motor. Unit needs a new door.; ordrng 1 LW11258441 (door, freezer)"
We serviced a
MAYTAG WASHER
Model MVW4505MW1
Near Falling Waters, WV 25419
Ken M.
Job Details: 10/20/2023
"Customer complaint is that the unit will not run, lid is locked, lid lock is flashing. Tried to cancel cycle, but lid remained locked. Outlet polarity is correct. Cycled power to the unit and lid still did not unlock. Checked for stored error codes and found F8E1. Tried to run test cycle, but the unit refused to start the cycle. Inspection of the unit found that the housing for the drain pump fell off, tearing the wiring out of the connector for the pump. Unit needs a new lower wiring harness and drain pump. May need control, but wiring harness and drain pump needs to be replaced first. Unable to open the lid without breaking the lid lock, so cannot access model/ser # label this time.; ordrng 1 W11643701 (lower harness)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Shepherdstown, WV 25443
Ken M.
Job Details: 10/20/2023
Ice maker replaced and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Andover, CT
Ken M.
Job Details: 10/20/2023
Customer complaint is that the right side door is dented. Visual inspection confirmed damage next to the handle. Ordering door and badge.; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Martinsburg, WV 25404
Ken M.
Job Details: 10/20/2023
Customer complaint is that the unit will not run through a cycle properly. Checked for stored error codes and found F8E1 and F2E1. Ran test cycle and found the unit was not bringing in cold water because the supply valve was closed. Opened the supply valve. Unit is working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Lancaster, PA 17603
Justin L.
Job Details: 10/20/2023
Cx complaint unit not cooling properly. Was able to access unit and defrost failure. Found sensors on harness out of range and ice build up caused fan to stall and not circulate the air contacted parts and ordered harness. Once in office will set return.; ordrng 1 W11609466 (freezer harness)
We serviced a
MAYTAG WASHER
Model MVW4505MW0
Near Martinsburg, WV 25401
Ken M.
Job Details: 10/20/2023
Customer complaint is that the unit smoked/steamed out of the front of the unit during cycle set to tap cold. Unit checked for stored error codes and found none. Ran test cycle and the cycle ran properly. Water lines are not reversed. Started a quick wash cycle with tap cold fill and watched to see what the unit did. Unit filled tap cold only. Possible software issue between the control and temperature switch. Contacted Product Safety with findings.; ordrng 1 W11626074 (control) and 1 W10859568 (switch-cyc)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW06
Near Goldsboro, PA 17319
Fred G.
Job Details: 10/20/2023
"cx complaint items are freezing in RC. inspected unit and took a RC temp, found 30 degrees. i found diffuser door was jammed. I was able to replaced diffuser and found unit now checks good."
We serviced a
KITCHENAID COOKTOP
Model KCGS550ESS05
Near Martinsburg, WV 25403
Ken M.
Job Details: 10/20/2023
Customer complaint is that the left front and center burners are not working properly. Found the wrong LP spuds in the wrong positions on all burners. Spuds replaced with correct burners and tested. Unit is working properly. Old part left with customer.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Holtwood, PA 17532
Justin L.
Job Details: 10/20/2023
Was able to access unit and replace part. Watched as it rotated and filled unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Hagerstown, MD 21740
Ken M.
Job Details: 10/20/2023
"Customer complaint is that the unit is not cycling properly. Checked for stored error codes and found none. Ran test cycle and there was some unusual noise from the unit when agitating and spinning. Inspection of the drive system found the splutch is secure. Ordering gearcase, splutch, and belt.; ordrng 1 W11454741 (gearcase) and 1 WPW10006384 (drive belt) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Hampstead, MD 21074
Brian R.
Job Details: 10/20/2023
came out and installed mastic on all lines and joints. some noise is still there as thats in the compressor. sound did go away soon. unitnow checks.job complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC500ESS00
Near Arlington, VA 22202
Jason A.
Job Details: 10/20/2023
CX complaint FRIDGE RC & FC no cool. 10/6/23 I pressure test with nitrogen / verified UV drier is installed / did not see any UV anywhere / vac & filled with R134a. CX stated unit cooled for 3days max then temps got warm. CX unplugged unit. Today connected gauges with unit off & hi & lo side both read zero. Plug unit in & ran test 5 100%. Lo side -7 hiside91 but no frost pattern both evaps 110W. Copper water line cracked due to fridge rolling back over it & too far forward. Did a temporary repair so CX can turn water back in house. CX understands repair is temporary & he has to have a plumber complete the repair. See SDpics. Called techline to report. Unit non-repairable. > JJ
We serviced a
MAYTAG REFRIGERATOR
Model MFI2569VEQ
Near York, PA 17406
Drew B.
Job Details: 10/20/2023
cx complaint that unit just keeps flickering and chiming and opening and closing the ice flap.. the unit will need W10740217 and cal lto reschd; ordrng 1 W10740217 (dispencer front)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS04
Near Williamsburg, VA 23188
Orbie
Job Details: 10/20/2023
cx complaint unit still has same issue as it did the previous visits. verified complaint. called techline spoke with Jonathon. documented with him. advised due to being unable to replicate issue unable to provide with a part to fix solution. ultimately unable to repair unit.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW1
Near York, PA 17408
Drew B.
Job Details: 10/20/2023
replaced parts that needed powered up unlocked and ran through all test and now chcks good.
We serviced a
MAYTAG REFRIGERATOR
Model MFF2258FEZ05
Near Washington, DC 20011
Brian F.
Job Details: 10/20/2023
"Installed right fridge door gasket, adjusted with heat gun to create seal. Unit is now working properly."