Service History 1129 - VIA Appliance

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8969SDE0

Near Columbia, PA 17512

Drew B.

Job Details: 05/31/2022

cx complaint that unit is not allowing them to press the start button and was able to run unit in test cycle and all functions work besides that start button.. will need panel black 167.43 collected everyhing but labor call when in to reschd; ordrng 1 W11230938 (panel-cntl black)

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Whiteford, MD 21160

Neil H.

Job Details: 05/31/2022

NO WORK NEEDED ON THIS UNIT; saved tckt

We serviced a

KITCHENAID DBL WALL OVEN

Model KODE500ESS02

Near Rockville, MD 20850

Julian H.

Job Details: 05/31/2022

CX complaint about unit getting errors and console becomes test mode found F2E1stuck key F6E9 lost comm bottom oven checked functionality of fans running properly doors closing fine no heat escaping on the sides erased error codes exit from diagnostics put both ovens on a bake cycle and heating ok need parts documented calls 7729754494; ordrng 1 W11157221 (harns-wire) and 1 W10801665 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDB01

Near Baltimore, MD 21207

Shane M.

Job Details: 05/31/2022

installed new icemaker. tested icemaker. icemaker ask for water but no fill. valve buzzing for water. found a defective water fitting. advised cx to get a plumber.

We serviced a

WHIRLPOOL REFRIGERATOR

Model ASI2575GRS05

Near Rohrersville, MD 21779

Justin S.

Job Details: 05/31/2022

"unit was active when i arrived. no ss work done yet so i cannot take pressures. the compressor is pulling .8aac and is burning hot. unplugged the unit and pressures are 30psi. replaced the compressor and vacuummed the system down. filled and checked for leaks. the unit is beginning to cool down. the unit is now good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM03

Near Virginia Beach, VA 23456

Carl A.

Job Details: 05/31/2022

replaced and repairs all parts tested unit works as designed

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, VA 22311

Lloyd B.

Job Details: 05/31/2022

Cx complained the units valve broken. Inspected the unit and found the cold valve was broken off. Installed new valve. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF05

Near Mount Airy, MD 21771

Justin S.

Job Details: 05/31/2022

cx says the unit is not making ice but she is filling it with ice and it is dispensing ice. cx says they havent ever had cooling issues with the unit. the fins are not back to the home position on the ice maker. there is ice in the tray. jumped t and h and the ice maker doesnt spin. replaced the ice maker and the ice maker completed the spin and filled. the unit is now good

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near York, PA 17404

Drew B.

Job Details: 05/31/2022

cx complaint that unit is not powering on and it didnt happen when mid cyhcle i checked power at wall and at block and was missing 240 volts at block missing 120 across l1 to l2 cheked out outlet same thing will need an electrican to come fix power to unit if any issues after advised cx to call back .

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Suffolk, VA 23434

Zachery R.

Job Details: 05/31/2022

"cx complaint unit leaking from front left side. showed new pics with date pics were taken. checked unit. no faults, ran auto test cycle, no signs of any leaks, checked all water connections, all connections checked good. fabric softener dispenser is seated properly and not clogged, cx stated they tried diluting fabric softener and unit has leaked 3 times out of 5 attempts. called techline, spoke with Rob 7733643060 advised to turn water supply down to lower water pressure. if that does not fix issue unit will be sent in for a leak review. provided to cx and advised if issue is not solved contact whirlpool with "

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Washington, DC 20002

Mitchell H.

Job Details: 05/31/2022

cx complaint units broiler is still doing same thing. checked unit and found complaint. gas is very weak to broiler. found broiler tube pretty sooted up as well as just poor gas flow. ordering broiler tube and regulator for return visit.; ordrng 1 W10439242 (broiler tube)

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 05/31/2022

"Unit shaking violently , found unit with stabliizing bolts still in pouter tub. removed and tested unit .. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Brunswick, MD 21716

Justin S.

Job Details: 05/31/2022

cx says the unit is making ice but is not dispensing the ice. found the auger motor is not even trying. found wires in the bottom of the freezer door are split. informed the cx they need a door. cx asked me to try to repair the harness. informed the cx that it usually doesnt work when the harness is repaired in this location for long. cx is going to contact whirlpool to see if they can get the door covered; ordrng 1 LW11037733 (door stainless(707.23))

We serviced a

WHIRLPOOL RANGE

Model WEE750H0HZ1

Near Elkton, MD 21921

Alexander W.

Job Details: 05/31/2022

CX canceled at door

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Pikesville, MD 21208

Keith H.

Job Details: 05/31/2022

cx complaintis unit wont start inpsected unit put into diagnsotics found f10e5 or fae5 for diverter motor leak. unit will need new pump/motor along with upgraded heater; ordrng 1 W11416362 (pump and motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near King George, VA 22485

Tanner B.

Job Details: 05/31/2022

"Went to install parts , unit didnt have power to it. there is a problem w/ incoming power. couldnt install and test unit .. informed cx , cx getting issue resloved by return visit..; schdld next appmnt for 6/9 THU !"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Timonium, MD 21093

Keith H.

Job Details: 05/31/2022

cx complaint is door for ice not shutting inspected unit and vierified complaint the ice door deosnt seal i repalced ice door tested it unit is working now

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Chesapeake, VA 23322

Carl A.

Job Details: 05/31/2022

"cx complaint of switch on cooktop not locking in placed and temp in ovens not were they should be,checkedu nti to find no error codes at this time,found right rear infiti switch had failed also found that both temp probes out of rang ordering parts needed for repairs; ordrng 1 WP7403P23860 (Element Infinite Switch) and 2 WGE745C0FS01 (Temperature Sensor)s"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 05/31/2022

"complaint is poor drying, running cycles several times. i found dryer is heating but my air flow meter shows no air flow at all. i found the vent is full of wet lint. with vent disconnected unit has good air flow. i advised cx to have vent cleaned. shes mad that im not cleaning it for her and she refused to sign TY card."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHW00

Near Claymont, DE 19703

Taylor F.

Job Details: 05/31/2022

"Cx complaint is unit not making ice. tested inspected and verifed complaint. Found the ice maker to be stuck mid cycle. Had 120VAC at the IM and when jumped unit would not respond. Tried cycling power. IM is defective. Ordering IM, cannot reschedule at this time.; ordrng 1 WPW10300024 (icemaker)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Bowie, MD 20716

Shane B.

Job Details: 05/31/2022

"cx complaint is unit not running right. checked for codes and found F7E4 basket reengagment failure, F6E3 comm error. cleared codes, leveled unit and ran service cycle. basket did not spin properly. it turned a little, made a click and stopped than tried again. i found the slider is broken. the metal part has seperated from the plastic part so it no longer stays engaged. F6E3 error did not return while testing unit. marking control for use on return just in case that code returns.; ordrng 1 W10734521 (slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Harrington, DE 19952

Frederick R.

Job Details: 05/31/2022

Replaced leveling foot per prior diagnosis. Unit is now leveled properly. Job is complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frederick, MD 21703

Brian R.

Job Details: 05/31/2022

cx complaint is unit makes loud noises and shakes really bad and moves around. tested and checked unit. ran with lid open and drum has bad wobble. unit fills and drains well. unit will need parts. as soon as parts are in office will schedule.; ordrng 1 W11454734 (Gearcase) and 1 W10528947 (Drive Hub)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 05/31/2022

Replaced Heater element per special project s17304. Tested unit and it is working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Bel Air, MD 21015

Neil H.

Job Details: 05/31/2022

CX COMPLAINT THE UNIT LEAKING CX FOUND WATER COMING FROM THE RC THE DRIP PAN WARPPED AND WHEN DEFROST THE WATER RUNNING UDER THE PAN.; ordrng 1 WPW10537710 (pan-drip) and 1 WPW10501260 (Whirlpool Refrigerator Fresh Food Evaporator Cover)

We serviced a

WHIRLPOOL STACKABLE

Model WFC7500VW2

Near Washington, DC 20009

Samuel R.

Job Details: 05/31/2022

cx complaint unit is not draining.inspected unit and got no error code.ran a service test and normal cycle.unit performed correctly.unit is working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ05

Near Crofton, MD 21114

Kevin P.

Job Details: 05/31/2022

"cx complaint unit freezer light not working, verified switch is working and 120 vac to light, ordering light assembly; ordrng 1 W11520324 (freezer light)"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Ocean City, MD 21842

Frederick R.

Job Details: 05/31/2022

CX complaint is racks wont fit inside oven. Inspected unit and verified complaint. Inserted new racks ordered by ME and had same issue. Once you get down to the 3rd ledge the racks have to be forced into place. 25in at top across liner and 24 1/2 midway down. No physical damage but liner appears to be warped. Spoke to Andy at WPTL(7733773893). Did video conference with Andy and he saw the issue. Putting unit up for NR review by WP. WP will be in touch with CX withing 5 business days. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Finksburg, MD 21048

Sal R.

Job Details: 05/31/2022

"CX complaint is that the tuni is not cooling in ether the RC or FC. I foun d temps to be in the 60's in both compartments ans well as a AMP draw on the compressor at .03AMP's. I am ordering 1 comrepssor (W10507884), 1 drier filter (WPW10143759), and 1 evap coil (W11256565). A;ll parts are instock. I spoke to Tori in office . I have set a return for 6/6. Return visit will need to be 3 call counted. Parts and labor are cobered under 60 month limited warranty. Service was collected in the amount of 120.00 via credit card.; ordrng 1 W10507884 (compresspr 54 @ tribs) and 1 W11256565 (evap coil 8 @ tribs) and 1 WPW10143759 (drier filter 100 @ tribs) and 1 3callcount (3 call count)"

We serviced a

JENNAIR DBL WALL OVEN

Model JJW3430IL01

Near Fairfax, VA 22032

Lloyd B.

Job Details: 05/31/2022

Cx complained of an error. Installed new ui and tested and it heated to 350 degrees with no error. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Finksburg, MD 21048

Sal R.

Job Details: 05/31/2022

CX complai t was that the tuni would not power on. I found that the Thermal fuse wos OL. I was able to replace the fuse and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Baltimore, MD 21228

Robert L.

Job Details: 05/31/2022

"cx complaint gasket keeps falling out of RC door found door not filled out properly to hold gasket in place, ordering RC white , cx aware of time frame , to inspect and no haul away; ordrng 1 LW10636410 (RC door white)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/31/2022

installed freezer door leveled doors

We serviced a

WHIRLPOOL FREEZER

Model WRX986SIHZ00

Near Marydel, MD 21649

Alexander W.

Job Details: 05/31/2022

"CX stated unit not making ice, tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Staunton, VA 24401

Kyle A.

Job Details: 05/31/2022

Same diagnosis as before. As unit was accidentally canceled out. Unit is low on charge with poor frost patter. Will need to retur. With sealed system parts; ordrng 1 W10507884 (Compressor kit) and 2 WPW10143759 (Drier)s and 1 WP2188822 (Evap) and 1 4387444 (Evap repair kit) and 1 W11506635 (Coupler)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HV1

Near Glenarden, MD 20706

Mitchell H.

Job Details: 05/31/2022

cx complaint unit is smelling like raw gas when oven is started. inspected unit and found aluminum foil across bottom of oven. asked if this was a new thing for them and they replied yes just started happening after we put that in actually. i informed them the aluminum foil can cause the unit to smother itself and put the flame out and cause raw gas to be smellled. took foil out and retested and unit is working good no issues. job completed.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Adamstown, MD 21710

Brian R.

Job Details: 05/31/2022

replaced heater and tested unit. no leaks seen and unit checks. job complete.

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Fairfax, VA 22033

Christian C.

Job Details: 05/31/2022

"Cx complaint unit does not run on some options and some leds do not work properly.. Inspected unit found F9E1 diverter can't find position. Removed unit found water damage. Went to install sump but found was for a diff engineering version. Connections to sump corroded. Ordering sump, console, and harness.; ordrng 1 WPW10455261 (sump motor) and 1 W10861608 (wire harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM01

Near Severn, MD 21144

Alexander D.

Job Details: 05/31/2022

"cx complaint unit not making ice. inspected unit and verified complaint. icemaker mold is empty. removed module cover and found it full of ice. mold leaking into module. icemaker still getting 120v, jumped valve and it fills. replaced icemaker, quoted 421.88, paid in full with check#106. tested unit. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MEDB835DC4

Near Rockville, MD 20852

Julian H.

Job Details: 05/31/2022

"CX complaint about unit not heating inspected on test mode error F4E3 restricted vent when i ran self diagnostics kept showing low voltage on L2 and only 124vac to heater checked incoming power 240vac removed front and found heater open tstats ok and fuses as well replaced heater from VS and working advised CX to clean duct; ordrng 1 WP3387747 (element), used 1 WP3387747 (heater) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Crimora, VA 24431

Eric F.

Job Details: 05/31/2022

"Installed control, tested unit, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Ocean City, MD 21842

Frederick R.

Job Details: 05/31/2022

CX complaint is rinsaid filled with dawn detergent accidentally. Inspected unit and verified complaint. WP gave CX a full P&L. Replaced dispenser from pre-id. Tested unit and it is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/31/2022

Units been closed out and disposed of.

We serviced a

WHIRLPOOL WASHER

Model GHW9100LW2

Near Fairfax, VA 22033

Richard B.

Job Details: 05/31/2022

"CX complant. Washer dosent start , Insopected unit and after trying to start , DL error code comes up Tried a new door latch and same issue. Unit will need two techs and control unit as well as door latch. CX declined service and payed the 120 service call RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM

Near Waynesboro, VA 22980

Kyle A.

Job Details: 05/31/2022

Installed and tested icemaker. Unit now operates as designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Barclay, MD 21607

Alexander W.

Job Details: 05/31/2022

"CX complaint was f9e1 error code tested inspected and verified cx complaint installed pump per previous diag tested unit, unit is now operating as designed job is complete."

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VES02

Near Laurel, MD 20723

Emmanuel R.

Job Details: 05/31/2022

"Cs icemaker stopped making ice, I confirmed complaint. Icemaker is stuck , it is trying to spin in test cycle but it just clicks. You can see it trying to move but it cant. Ordering new icemaker. Also customer states water dispenser is leaking, i noticed after you dispense water the residual water in the line drips on to the catch plate one or two drops ,normal operation.; ordrng 1 WPW10300022 (icemaker) and 1 WP2187467 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Wilmington, DE 19802

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit not starting. tested inspected and verifed complaint. Found the unit to have an f5 error code and the lid lock clicking. Replaced lid latch from pre id and unit is now working as designed. Job is complete.

We serviced a

JENNAIR COOKTOP

Model JGD8130ADS

Near Virginia Beach, VA 23455

Jason T.

Job Details: 05/31/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Wilmington, DE 19801

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit not starting. Tested inspected and verifed complaint. found the control to be defective causing the buttons to not make proper contact on the backside of the control. Ordering control. Cannot reschedule at this time.; ordrng 1 W11087226 (control)

We serviced a

AMANA O.T.R MICROWAVE

Model AMV2307PFS07

Near Manchester, MD 21102

Sal R.

Job Details: 05/31/2022

CX complaint is that the unit is not heating . I found that the the magnatron is making a loud vibration when running. I am ordering 1 mag (WPW10693025) and will use the diode fuse on return visit. A return visit is set for 6/3; ordrng 1 WPW10693025 (Magnatron 27 @ tribs)

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Millville, DE

Frederick R.

Job Details: 05/31/2022

CX complaint is long dry times. Inspected/tested and verified CX concern. Tested unit with WP airflow tester 3 times and unit passed. Was exploring options and realized the heater wasnt very hot. FOund CX was drying everything with the delicate cycle which runs low heat. Explained to CX the use and care of Dryer and also the option of using timed dry. Unit is working as designed. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Cambridge, MD 21613

Jonathon C.

Job Details: 05/31/2022

"cx complaint, unit beeping and draining constantly. tested, inspected, verified complaint. found drip tray had water in it. ran unit to find leak. unable to verifiy leak. cleaned drip tray. reinstalled unit, unit working as designed, job is complete. cx to contact us if issue persists."

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Bryans Road, MD 20616

Robert A.

Job Details: 05/31/2022

"I installed the ordered part and tested the unit for the cx. The unit is still not working correctly, the blowers are not moving at all in low speed. I checked them both in diagnostic mode and both fan are just humming in low speed, the bottom fan does not work at all just hums in high and low speen. I called techline to document the issue. There were error codes: f8e0 f8e1 f6e0. They recommended ordering a new harness and checking the harness for any kinks or pinches. Also check voltage for any drops. I'm ordering the part for the return visit. I ordered new blower fan just in case.; ordrng 2 W11248652 (blower fans)s and 1 W11245672 (harness)"

We serviced a

MAYTAG WASHER

Model MVWB835DW0

Near Cambridge, MD 21613

Jonathon C.

Job Details: 05/31/2022

"cx complaint, unit hard to start. tested, inspected, verified complaint. found unit working as designed. the wife, the one that uses the machine, was not home. she explained issue to me over the phone. unable to replicate. issue is relatively common as these unit age, quoted them for a faisca. cx declined service. paid service call by card. unit working as designed. job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Germantown, MD 20876

Ricardo S.

Job Details: 05/31/2022

"Cx complains that the unit not washing dishes.. inspected the unit the motor makes a humming noise, motor receives 120vac faulty motor.. all connection on main board cks ok, unit need sump motor; ordrng 1 W10861526 (pump&motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25C4MGZ06

Near Columbia, MD 21045

Robert L.

Job Details: 05/31/2022

"cx complaint not making ice, good water pressure to dispnser, filter (generic but new), found alot of frost on bail arm and frozen in place also frozen fill tube, mold full of ice, thawed all ice and tubing, test 29 harvested , test 31 water filled , all thermistors passed, all frost from vent to icemaker possible door was left open overnight, adjusted harness for smoother Fc door operation, tested all ops ok, if cx calls back pre-id icemaker"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Monrovia, MD 21770

Brian R.

Job Details: 05/31/2022

replaced parts ordered and recalibrated and ran auto test. unit checks. job complete.

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Churchville, MD 21028

Neil H.

Job Details: 05/31/2022

CX COMPLAINT UNIT NOT MOVING REPLACED CAP AND MOTOR UNIT RECLB. AND TESTED GOOD.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Wilmington, DE 19801

Taylor F.

Job Details: 05/31/2022

Cx complaint is unit missing valve. Tested inspected and verifed complaint. Unit is new construction appt complex and is brand new. Verifed unit had missing inlet valve. Installed valve from pre id and unit is working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MHW5630HW0

Near Havre de Grace, MD 21078

Neil H.

Job Details: 05/31/2022

F5E2CX COMPLAINT THE UNIT WAS GLITCHING WHERE THE UNIT WAS NOT LOCKING THAN WILL LOCK RESET THE UNIT CHECKED GOOD IF CX HAS ISSUE AGAIN NEW CONTROL NEEDED.; ordrng 1 W11322901 (CNTRL-ELEC *NON-WISE*)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frankford, DE 19945

Frederick R.

Job Details: 05/31/2022

CX rescheduled for 6/8/22. He had somewhere to be and I was late for appt because of prior stops. CX wants ME on return only. 2ct tub job; schdld next appmnt for 6/8 WED pm

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 05/31/2022

unit not dispesing the correct amount on measured fill ccalbrated on 8oz tested 16oz and 24 oz cusomter also tested confirmed now filling correctly

We serviced a

KITCHENAID ICE MAKER

Model KUID508HPS00

Near Bethany Beach, DE 19930

Frederick R.

Job Details: 05/31/2022

See sticky note

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Leonardtown, MD 20650

Shawn D.

Job Details: 05/31/2022

cx complaint plate in middle is loose and somtimes wet close at the end of cycle. inspected unit then checked for errors and had f3e1 and f0e2 so cleared them checked wash plate it wiggles bolt is kinda tight. tighten wash plate and ran servce cycle and went trhough good. checked under unit and is hard to tell if oil leaked out or something leaked out. infomred cx unit might need gearcase and she will get a new washer since that cost alot. i then went over loading and cx dropps clothes around so maybe clothes got tangled and made wash plate loose. cx now knows how to load properly and wash plate is tight. colllected for service fee

We serviced a

WHIRLPOOL RANGE

Model KGCV465MSS02

Near Millsboro, DE 19966

Frederick R.

Job Details: 05/31/2022

"CX complaint is burners only ignite after waiting long time. Inspected/tested and verified complaint Tried to check pressure but only have orfice tester when burners would not ignite and got no gas pressure. Unplugged unit and turned valves on and tried to ignite manually and wouldnt ignite. Unit was recently converted to NG by local gas company but CX stated issue was going on before. It takes 15-20secs to ignite any burner. After unit sits more than 5mins it does the same thing. Verified proper conversion at orfices and regulator. Ordering regualtor. CX paid 317.95 for SC, part and shipping and owes 110 upon completion of job. FR on return only. Rescheduled for 6/14/22 for return appt; ordrng 1 WP9759091 (regulator) and 1 gaspressuretester (gas pressure tester)"

We serviced a

KITCHENAID DBL WALL OVEN

Model KEBS278SSS00

Near Potomac, MD 20854

Julian H.

Job Details: 05/31/2022

replaced inner glass for top oven

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near New Market, MD 21774

Brian R.

Job Details: 05/31/2022

cx complaint is with a water leak and said its not from the lines to unit. no codes found. teseted and ran unit to find water coming through stator and everything is wet. unit will need gearcase and parts replaced due to the leak. as soon as all parts are in office will schedule.; ordrng 1 W11449841 (Gearcase) and 1 W10915700 (Motor Stator) and 1 W10754448 (Clutch) and 1 W10734521 (Clutch) and 1 W10915701 (Motor Rotor) and 1 2count (2 count)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Manassas, VA 20110

Robert W.

Job Details: 05/31/2022

"CX Complaint is the unit is making noise when door is opened. Inspected unit and found the unit is making noise from the roller support when door is opened and closed tried adjusting support and didnt make a difference, Not alot of weight in door to cause issue, Ordering Cabnet roller to fix issue.; ordrng 2 W10849386 (Cabnet roller)s"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near New Castle, DE 19720

Taylor F.

Job Details: 05/31/2022

Cx tried washing a king sized comfortor and it didnt spin out properly. Explained why this happened and explained use and care of the machine to the cx. Unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/31/2022

"cx complaint not cooling properly , found temps 50 and 20 found evap fan completely engulfed in ice, per TSP thermistor needs optimized, cx will defrost unit for next 48 hours, rescheduling for FRI 6/3, will use evap fan motor on return, collected 260.68 ch#3026 cx paid in full labor covered under s-16360"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Carlisle, PA 17015

Andrew S.

Job Details: 05/31/2022

"Cx complaint is that the unit is not cooling in either section. Upon arrival I found that the unit evap in the FC section is frosted over. I found that the harness and fan will need replaced. I will also use the thermistor on return. please contact cx when the parts are avialable to schedule the return visit,; ordrng 1 W11581973 (Harness) and 1 W11559968 (Fan Motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Gaithersburg, MD 20886

Ricardo S.

Job Details: 05/31/2022

speacial project.. repalced heater.. unit tested ok

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Richmond, VA 23221

Tanner B.

Job Details: 05/31/2022

"Arrived and found that the pantry ui, ui , main control have been changed and the ff fan twice.. upon removing ff evap cover i found top tabs broken and causing cold air to escape and cause freezing in ff section.. unit needs new cover/ dampner and sealed .. also change the ui and main board and secure connections .; ordrng 1 WPW10248595 (dampner control) and 1 W11256332 (ff evap cover) and 1 212643 (perma gum) and 1 W11330971 (ui)"

We serviced a

KITCHENAID ICE MAKER

Model KUIC15PHZS0

Near Potomac, MD 20854

Julian H.

Job Details: 05/31/2022

GOT HERE went to replace parts found a broken recirc pump on the box and cracked pan need to order an additional part CX OWES 125; ordrng 1 W10837384 (pan-water) and 1 w11566406 (recirc pump)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Milton, DE 19968

Frederick R.

Job Details: 05/31/2022

CX complaint is when washer agitating the lights in the laundry room and hallway flicker. Pulled amp draw while agitating and got a max draw of 2.45 amps. Checked valtage at outlet (122v) and polarity and that was good. While agitating there was no drop in voltage. Spoke to Chris from WPTL (7733765285) and he recommended the CX have the house wiring checked thoroughly because the issue is not with the WM itself. Informed CX of findings and WP's recommendation. Unit is working as designed. Job is complete

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW06

Near Chesapeake, VA 23322

Branden R.

Job Details: 05/31/2022

"cx complaint not freezing - door is sealing - upright freezer , checked unit and found control steady flashing red 'over temp' unit at 4 in freezer disassembled and checked all componets on evap , thermistor checked good and evap fan . all componets checked good with a great frost pattern , advised cx that unit will need control for repair . also bringing thermistor back just incase will return if not used .; ordrng 1 W11496879 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GPS0

Near Gainesville, VA 20155

Daniel J.

Job Details: 05/31/2022

rack wheels broked door not closing found door off hinges terack removed rewinstalled door now closing customers lower rack wheel broken ordering new set customer wants part sent to home paid in full by credit card; ordrng 1 W10195416V (rack wheels)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Suffolk, VA 23435

Branden R.

Job Details: 05/31/2022

"came out to replace parts on unit , disassembled and replaced all parts needed , tested unit and unit is running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW3

Near Baltimore, MD 21229

Shane M.

Job Details: 05/31/2022

cx complaint the unit isnt washing. found error code F4E3 & F7E1. ordering sump w motor. reactivate heater element on return.; ordrng 1 W10888591 (sump w motor)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Aspers, PA 17304

Andrew S.

Job Details: 05/31/2022

"Cx complaint is that the unit is blinking and error code and will not run. Upon arrival I found an F8E4, F10E2 and an F8E2. I cleared the errors. I then removed the drip tray and found a little bit of water in the tray. I emptied that and ran the diag test and found no leaks. I also adjusted the feet up. The unit was leaning forward. Unit is now functioning as intended. Job complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Goldsboro, PA 17319

Bernard M.

Job Details: 05/31/2022

"Cx complaint unit won't wash dishes. Entered into service mode and found error codes F4E3 motor fault and F7E1 no heat. Ran service test and unit filled with water but no activation from pump. Also found the the heater not working. Ordering pump and heater and both parts available, rescheduled cx for 6/2, contact with time frame.; ordrng 1 W10518394 (heater) and 1 W11025157 (pump & motor)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near West York, PA 17404

Drew B.

Job Details: 05/31/2022

cx complaint that unit is not cleaning the dishes and when tested foudn the actuator is not engaging the pin to the splutch and will need replaced to updated shifter.. replaced and tested no checks good

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS01

Near Charlottesville, VA 22902

Kyle A.

Job Details: 05/31/2022

Installed parts and tested unit and unit is now as designed.

We serviced a

AMANA REFRIGERATOR

Model ART318FFDS07

Near Centreville, VA 20120

Robert W.

Job Details: 05/31/2022

"CX complaint is the unit isnt cooling inspected unit and found Evap completely frozen over Ohm out heater and its reading 30.1 ohm its good doesnt seem like the control is allowing unit to defrost unit is in a vacant appt nothing in unit to restrict air flow, Replacing thermistor and control to correct issue."

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS00

Near Washington, DC 20009

Samuel R.

Job Details: 05/31/2022

cx complaint unit wont close roght.found mullion had popped out.will bring mullion on return visit incase the orginal one keeps popping out;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Virginia Beach, VA 23455

Jason T.

Job Details: 05/31/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, found control relay failure. Installed pre-i'd control, verified all unit functions for proper operation...working as designed."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Yorktown, VA 23693

Lucas R.

Job Details: 05/31/2022

"cx complaint noise during cycle, checked unit heard noise from drain pump, pump oor at 43 ohms, replaced pump, tested, unit working as designed."

We serviced a

JENN-AIR RANGE

Model JGC3530GS01

Near Clarksburg, MD 20871

Brian R.

Job Details: 05/31/2022

replaced part and tested unit. cx said muchbetter. advised her to use a few times and see how it does and call back if needed. job complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC503ESS01

Near West Springfield, VA 22152

Lloyd B.

Job Details: 05/31/2022

Cx complained the unit did not dispense water. Installed new valve and tested and it now dispenses as designed. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Woodbridge, VA 22192

Demonte S.

Job Details: 05/31/2022

Installed the Control Board. Tested the unit. User Interface is flashing and User Interface is out as well. Called Whirlpool Techline Ref = 7733772479. Per Whirlpool Techline is saying this unit is Non - Repairable.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW0

Near Toms Brook, VA 22660

Ezra M.

Job Details: 05/31/2022

"not drying clothes. found heater failed, no continuity. tested hi limit and thermofused, both good. unit needs heater. cust needs to speak with husband, cannot reach on phone. collected 120 diag fee by cc."

We serviced a

KITCHENAID OVEN

Model KOSE500ESS05

Near Stone Ridge, VA 20105

Christian C.

Job Details: 05/31/2022

Cx complaint unit oven light stays on even when door is closed. Attempted to pull out unit from wall but cord to electrical box is too short. I can pull out the unit maybe 5in from wall. Advised cx that I need to pull out unit completely to replace the door switch. They will contact the builders to see if they can get a longer cord. When cx calls back bring W10883049 door lock assembly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Front Royal, VA 22630

Ezra M.

Job Details: 05/31/2022

"not completing cycle. found error f8e1 stored, low water flow. tested valves, both vavles not opening fully. replaced valves, ran diag cycle, working properly"

We serviced a

AMANA RANGE

Model AGR4230BAW3

Near Ellicott City, MD 21043

Robert L.

Job Details: 05/31/2022

"installed new gasket, cx has sincce modified spillguard cutting opening to alloow proper air flow, tested all ops ok"

We serviced a

JENNAIR REFRIGERATOR

Model JMW2430IL03

Near Hagerstown, MD 21740

Danny R.

Job Details: 05/31/2022

found water conectiong aty filter head loose and leaking air refitted them now checksok

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Culpeper, VA 22701

Thomas B.

Job Details: 05/31/2022

Cx complaint unit is not working properly inspected unit found thermal fuse blown found exhaust tube full of lint cx will need a vent cleaning service otherwise fuse with blow again from overheating of exhaust air. Charged 230.00 for repair within 1 year for fuse

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Washington, DC 20009

Samuel R.

Job Details: 05/31/2022

cx complaint unit wasnt cooling.inspected unit and found unit to cool properly.advised cx maker sure door closes properly

We serviced a

MAYTAG FREEZER

Model MBF2258FEB00

Near Culpeper, VA 22701

Thomas B.

Job Details: 05/31/2022

Cx complaint unit is not working properly inspected unit found with blacklight leak at the evaporator. Also the butchered compressor job looks terrible ordering the compressor which is covered under entitlements for parts ordering the compressor and the evaporator.; ordrng 1 W11459354 (Evaporator) and 1 W10507884 (compressor)

We serviced a

KITCHENAID OVEN

Model KOCE507ESS09

Near Washington, DC 20001

Samuel R.

Job Details: 05/31/2022

replaced parts ordered.unit still gave sensor error.found sensor to be be bent from being under a bix in the bin.reording part also cx advised mw is also not working.will replace mw control W10859573 59 trible W11325786 9 trible; ordrng 1 W11325786 (mw control) and 1 W10859573 (sensor)

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