We serviced a
WHIRLPOOL DRYER
Model WED8620HC2
Near Fairfax, VA 22030
Richard B.
Job Details: 06/06/2022
"CX complant Dryer not responding/ Inspected unit and found dryer getting 124 and 124 volts with 248 across the polEs . tried going into diagnostics but screens blank. Disconnected console and reseated . Same issue. Replaced console and cycled power , Dryer working as designed. Job completed RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRR56X18FW02
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/06/2022
Evacuated sysyem and installed new uv drier and coupler. vac unit down and refilled w/ 4.8oz134a.. unit now cooling. allow 24hrs to reach optimal temp. job complete
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Virginia Beach, VA 23453
Austin D.
Job Details: 06/06/2022
"cx complaint the unti is not dispensing water. checked the unit and found that the hot water valve was defective and not allowing the unit to fill iwth water correctly. therefore, the unit needed a new hot vavle. replaced the valve and tested the unit. unit is running as designed"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Hanover, PA 17331
Sal R.
Job Details: 06/06/2022
"CX complaint is that the OTH MIC is not opperating. I found that the the intlocks have failed , I also fou d that the dispaly is cutting of. I am ordering 1 control board (W10892389) , 1 Upper interlock (W11551558) and 1 lower lock (W11551761). Once the parts are avalible , please have somone from the office call to set a return date.; ordrng 1 W10892389 (control board) and 1 W11551558 (Upper inte lock) and 1 W11551761 (lower interlock 9@tribs)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/06/2022
Cx complained of a leak. Inspected the unit and found a tear on the gasket. Installed new gasket and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB543CMJZ00
Near Arlington, VA 22207
Lloyd B.
Job Details: 06/06/2022
The drain pan was cracked. Installed new drain pan and the unit will not leak. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE204GPS0
Near McLean, VA 22101
Lloyd B.
Job Details: 06/06/2022
Cx complained the unit had an odor. Installed new element and it works as designed. Job complete
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Falls Church, VA 22043
Lloyd B.
Job Details: 06/06/2022
"Cx complained the freezer door does not close. Inspected the unit and found that there is about a 2 in gap when pushing the door closed, the brackets are not pulling the door shut. Unit needs new brackets; ordrng 1 W10795844 (bracket) and 1 W10795848 (bracket rh)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/06/2022
"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap and cover. Removed ice and tested the heater in diagnostics and it came on. Measure the old thermistor vs a new one in a glass of ice water and they both measured 8.1k. In step 1,2 and 3, the thermistor passed in diagnostics. The damper I could hear open and close and feel slight air. Unit may need user interface and damper if cx calls back. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW2
Near Winchester, VA 22603
Danny R.
Job Details: 06/06/2022
the belt on unit is strectched causing noise and improper washing changed out belt unit checksok
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Silver Spring, MD 20906
Ricardo S.
Job Details: 06/06/2022
"Cx complains that the refrigerator door swings open and does not stop.inspected unit and found that the right rear roller is broken, so the unit is uneven.. order parts, 2 techs job; ordrng 1 WPW10475495 (roller-cab) and 1 WP2179826 (rivet) and 2 techsjob (2 techs job)s"
We serviced a
WHIRLPOOL COOKTOP
Model GCI3061XB01
Near Manakin-Sabot, VA 23103
Joseph D.
Job Details: 06/06/2022
"mickeysmommy1@yahoo.comreplaced module, unit working now, would not power on, broken failed fuse on board."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Silver Spring, MD 20902
Julian H.
Job Details: 06/06/2022
CX complaint about not able to see #s confirmed issue not displaying proper time random lines confirmed power issue with ui replaced from preid and working
We serviced a
JENN-AIR WINE CELLAR
Model JUWFL242HM01
Near Great Falls, VA 22066
Demonte S.
Job Details: 06/06/2022
The correct Screws wasn't Ordered. Please see Sd Pictures. Screws are not listed at all on Tribles / Service Matters.; O-emld tckt
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Davidsonville, MD 21035
Mitchell H.
Job Details: 06/06/2022
cx complaint unit is not coming on. inspected unit and confirmed. console unresponsive. replaced console from pre id part and unit is now good to go. part has been replaced in the last year so no charge. cx paid service call labor and shipping. job completed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Arlington, VA 22207
Jason A.
Job Details: 06/06/2022
CX complaint FRIGE no ice. Tried to jumper to harvest but motor runs then stops. Replaced icemaker. Unit completed harvest arm rose & fell & fills with water. NO LEAKS > JJ
We serviced a
KITCHENAID RANGE
Model KFGG500EWH4
Near Baltimore, MD 21211
Milton J.
Job Details: 06/06/2022
Complaint handle broken. Inspected and found the handle trim has a broken mount that mounts trim to innner door. Installed new Handle Trim as sent by Pre-ID. Unit now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Baltimore, MD 21234
Neil H.
Job Details: 06/06/2022
CX COMPLAINT BAIL ARM CAME OUT AND ICE MAKER MAKING SO MUCH ICE PUT ARM BACK IN PROPER POSITION UNIT CHECKED GOOD.
We serviced a
MAYTAG DRYER
Model MED6230HW1
Near Timonium, MD 21093
Keith H.
Job Details: 06/06/2022
cx complaint is has long dry times inspected unit verified 240v to unit put into diagnsotics no errors found. it does tumble and heat advised cx to have vent checked and cleaned
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Smyrna, DE 19977
Taylor F.
Job Details: 06/06/2022
Replaced gasket from previous diagnosis. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC604FSS01
Near Arlington, VA 22205
Lloyd B.
Job Details: 06/06/2022
"Cx says he doesn't want to pay that much right now, there is a full bucket of ice but is slow but it did fill up"
We serviced a
WHIRLPOOL RANGE
Model WTW5000DW3
Near Columbia, MD 21045
Alexander D.
Job Details: 06/06/2022
"cx complaint unit stopping mid cycle and oil leaking out from under unit. inspected unit and verified complaint. found gearcase leaking a ton of oil, all components under unit covered in oil. preid gearcase splutch and actuator didnt make it to my bin since job was added on. ordering gearcase, splutch, actuator, belt, motor and pulley shield. call cx to schedule 2ct return visit once we have eta on parts.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (pulley shield)"
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Clinton, MD 20735
Shane B.
Job Details: 06/06/2022
"complaint is the unit not completing cycles. cx said it doesnt seem to fill with enough water and she has to run drain and spin after cycle or clothes are soaking wet. checked for codes and found F8E1 long fill/no fill. ran service cycle. sounds like no flow form cold valve. found supply has good pressure, valve is getting 119vac from control board. i replaced valves with VS part and tested unit again. unit has good flow form both valves. ran claibration cycle. unit is working as designed.; ordrng 1 W11038689 (VALVES), used 1 W11038689 (VALVES) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Joppatowne, MD 21085
Neil H.
Job Details: 06/06/2022
SO I ARRIVED AND WAS TALKING TO CX AND HE TOLD ME UNIT HASN'T MADE THE NOISE SINCE LAST VISIT AND WORKING GREAT I TESTED IT AND RAN DIA 3 TIMES AND UNIT SOUNDS NORAML/QUIET SO DIDN'T INSTALL TOLD CX I WILL NOTE IT AND WE'LL HOLD ON TO PART JUST IN CASE BUT UNIT NORMAL NO PART NEEDED.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT313CZLZ00
Near Baltimore, MD 21217
Milton J.
Job Details: 06/06/2022
Complaint unit leaking. Inspected and found top of RC door gasket wasn't sealed fully to the cabinet which caused ice around the bottom of evap. Melted ice and sealed gasket. Gasket lining up with cabinet real border line on top corner oppisite hinge. Ordering 2 Washers for bottom of RC door hinge. -MJrob; ordrng 2 WP489467 (Washer)s
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV06
Near Baltimore, MD 21216
Milton J.
Job Details: 06/06/2022
Cx complaint unit not making ice. Checked for voltage at the connector to ice maker harness using the violet and white wires and got 119vac. Forced into harvest which completed and filled mold. Ice maker stalling out. Ordering new Ice Maker. -MJrob; ordrng 1 W11548540 (Ice Maker)
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Williamsburg, VA 23188
Lucas R.
Job Details: 06/06/2022
"cxcomplaint unit not filling correctly, checked unit found f0e7 load during clean cycle, cleard code, updated software, when on extra power unit fills with barely any water, then goes into heavy agitation, called tech line spoke with tj sr7733811207, advised this is as designed per service pointer W11499341, calibrated and tested with cx, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hampton, MD 21286
Keith H.
Job Details: 06/06/2022
cx complaint is unti not workiung inspected unit put into daignsotics found f7e1 f9e1 and f7e2 and needs updated heater quoted cx for pump/motor cx will think about it and call back; ordrng 1 W11416362 (pump/motor) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Parkville, MD 21234
Keith H.
Job Details: 06/06/2022
repair needs 2 techs to complete.; saved tckt
We serviced a
WHIRLPOOL FREEZER
Model WRT318FZDW06
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/06/2022
Installed new door and seal. tested unit; ordrng 1 W11178521 (nameplate)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Mechanicsville, VA 23116
Gill G.
Job Details: 06/06/2022
verified cx complaint of unit front panel being dented and scratched. damage is on upper right side under door handle. ordered front panel in stainless.; ordrng 1 W11461694 (front panel stainless)
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Bethesda, MD 20817
Roberto I.
Job Details: 06/06/2022
"CX complaint unit noise during wash.Ran test mode, no errors. Rana tyest cycle, found the gearcase noisy during agitation. Inspected the unit from the bottom, noticied of eccessive play from the gearcase shaft and rotor out of balance, Ordering Gearcase W11449841. Slider to be installed on return. Collected 334.25. I miscalculeted labor cost (100 less). After the transaction, the cx agreed to pay 350 on return instead of 250. Balance due 350 (total cost of the repair 684.25). **2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Chesterfield, VA 23832
Chris B.
Job Details: 06/06/2022
cx denied service
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC503ESS01
Near Richmond, VA 23238
Joseph D.
Job Details: 06/06/2022
"found kink in water line, reset water line and unit now dispensing water to icemaker properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHW08
Near Arlington, VA 22204
Lloyd B.
Job Details: 06/06/2022
CX complained of fost and no cool. Installed new harness and fan motor and set unit to factory settings. Job complete
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Towson, MD 21204
Keith H.
Job Details: 06/06/2022
cx complaint is unit not functioning inspected unit and found a bad latch and bezel i replaced latch and unit is working but cx needs new bezel and can be installed without tech; ordrng 1 W11545554 (bezel)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit found lines next to compressor vibrating cause noise also cx had refrigerator diffuser blocked with items moved them and educated cx on proper use and care tips unit now functions normally
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Great Falls, VA 22066
Demonte S.
Job Details: 06/06/2022
Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Found that the rear of the cabinet is Dented at the seem. ( Advised that the cx doesn't use the unit until unit is repaired.) Unit will need the Tub to the Dishwasher. ; ordrng 1 W11409866 (TUB-DISHWR)
We serviced a
JENN-AIR MICROWAVE
Model JMC2430WS00
Near Midlothian, VA 23113
Joseph D.
Job Details: 06/06/2022
"as per tech manual, unit will need smp board. board no longer available, part number listed as 'no longer serviced' in tribles diagram. no power to console from smp board. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-W10221385-RevB.pdf link to dimensions."
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC48FMS01
Near Richmond, VA 23233
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally allow 24 hrs to reach optimal temperatures
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDZ01
Near Alexandria, VA 22302
Lloyd B.
Job Details: 06/06/2022
Cx complained of a missing ice maker. Installed new ice maker and the unit cycled and began a harvest. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG505M0BS3
Near Gainesville, VA 20155
Daniel J.
Job Details: 06/06/2022
unit not fully cooking food at times replaced temp sensor and also control tested and confirmed reachiing preset temp
We serviced a
WHIRLPOOL WASHER
Model WFW92HEFC0
Near McLean, VA 22101
Jason A.
Job Details: 06/06/2022
CX complaint WASHER F5 error code. Replaced lock as coil J9 measures open. Test J5 door sw contact good at control. So harness is good > JJ CX paid in full > JJ; ordrng 1 W11201293 (Control)
We serviced a
WHIRLPOOL RANGE
Model WEE510S0FS2
Near Alexandria, VA 22302
Lloyd B.
Job Details: 06/06/2022
Cx complained of damage. Inspected the unit and found damage to the control and console. Installed new console. Unit needs new control; ordrng 1 W10894098 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Richmond, VA 23233
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit found adjusters broken removed and replaced cx paid 284.60 for repair cx paid by CC
We serviced a
JENNAIR MICROWAVE
Model JMC2430DP01
Near Glen Allen, VA 23059
Thomas B.
Job Details: 06/06/2022
Cx complaint unit is not working properly inspected unit found cx states last storm the unit came on and started working has been working normally ever since storm hasn't had any issues ran cup of water unitnran without issue unit is working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED5PHAXSB00
Near Richmond, VA 23236
Joseph D.
Job Details: 06/06/2022
"cx complaint no cool, no frost pattern unit with leak. must replace evap and compressor. cx declined repair.; ordrng 1 WP2188823 (evaporator 22838) and 1 W10309994 (compressor 36372) and 3 3count (3 count)s"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS00
Near Baltimore, MD 21212
Keith H.
Job Details: 06/06/2022
cx complainnt is no ice inspected unit a nd found the icemaker fan not operating therefore not cold enough to produce ice. also left foot is damaged casuing unit unable to move safely ordering roller; ordrng 1 W11084045 (roller-cab) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HS08
Near Richmond, VA 23236
Joseph D.
Job Details: 06/06/2022
"replaced outter wrapper, unit now working properly. no longer dented."
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Woodbridge, VA 22193
Jason A.
Job Details: 06/06/2022
CX complaint FRIDGE not cooling. Found lights & UI display & fans running but temps are room temperature. Unplugged unit & used a killawatt. Motor start clicks & unit pulls between 7 to 7.7A then motor start clicks off. 2CountSealSyst+R600+LockRing > JJ; ordrng 1 2CountSealSyst (2CountSealSyst) and 1 W11580057 (Compressor kit incl drier & motor start) and 1 W10913906 (coupler)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM01
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/06/2022
Cx complained the unit did not cool. Inspected the unit and found there is no frost pattern with the compressor running. Unit need new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10507884 (compressor 493.54) and 1 WPW10143759 (drier 19.10)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/06/2022
"Confirmed cx complaint unit not cooling. Found compressor start device not fully seated in compressor. Reseated part, tested unit, unit working as designed."
We serviced a
MAYTAG COOKTOP
Model MER8600DS0
Near Alexandria, VA 22315
Lloyd B.
Job Details: 06/06/2022
Cx complained the rr burner did not always work. Installed new switch and element and tested and it now turns on and cycles on andn off Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model ED2KHAXVQ01
Near Mechanicsburg, PA 17055
Fred G.
Job Details: 06/06/2022
"cx complaint unit is building condensation in both the RC and FC. RC is also not cooling. inspected unit and found freezer temp was -16 degrees, RC was 46-47 degrees. removed baffle cover in FC and found it was clogged with frost. was able to clean up the frost and then i found the return duct was also frozen. blasted that with my steamer and now unit brings in cold air from the freezer. unit checks good. charged cx the 120 for the service call and 60 for the additional labor to defrost the unit. cx paid by check #5094"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Fallston, MD 21047
Brian R.
Job Details: 06/06/2022
cx complaint is unit never wants to make ice and when getting ice out door water comes out as well.took temps reading first of 5 in Freezer 32 in FF 18 through Ice Maker. fan not kicking on high. unit set to -5 in Freezer and 35 in FF. tested and checked unit and unit is back feeking voltage when pressing paddle to valve and turning water on when getting ice. will order parts needed and when approval is given and parts are in office will schedule.; ordrng 1 W10846539 (Fan Motor) and 1 W11189618 (Harness)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/06/2022
Confirmed cx complaint UI non functional. Ordering ui and control components.; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console) and 1 W10839423 (guide) and 1 W10849355 (button)
We serviced a
WHIRLPOOL COOKTOP
Model WFE515S0JS0
Near Baltimore, MD 21202
Milton J.
Job Details: 06/06/2022
CX complaint display not illuminating and oven not working. Inspected and got 206vac across both legs and 119 at each individual legs. Came up to control and got 119vac at the P1-1 and P1-3 connector and 206vac at the P1-1 and P4-1 wires. Unit has correct voltage and needs new Control. -MJrob; ordrng 1 W11567348 (Control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Chris B.
Job Details: 06/06/2022
cx complaint unit drops ice at unwated times inspected unit when dispencing ice ice door flap traps ice when closing tried calling tech line closed due to trianing will call tech line when availvbe to further diag
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Falls Church, VA 22046
Jason A.
Job Details: 06/06/2022
CX complaint FRIDGE RC temps & FC temps are inconsistent. CX had to change settings to lower temps as they were rising over 40F. CX had previously removed other loads on this circuit. Checked for even frost pattern. No excessive icinng buildup. Air return is clear. In diagnostics RC FC & defrost thermistors are being read by control. Called techlineMeasured all 3 thermistors at 3 places. Thermistor / cabinet subharness & at control. See SDpics. Will use control & thermistor on return > JJ; ordrng 1 W11317276 (damper) and 1 W11545823 (evap harness) and 1 W11518204 (Dispenser UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW08
Near Hanover, PA 17331
Sal R.
Job Details: 06/06/2022
"CX complaint is that the unit isnot making ice. I fou d that the the duel valve is not opening to the icemaker. I am ordering 1 valve (W11546685), I have set a return date for 6/9; ordrng 1 W11546685 (dual valve 19 @ tribs)"
We serviced a
WHIRLPOOL DRYER
Model MED8630HW2
Near Richmond, VA 23221
Gill G.
Job Details: 06/06/2022
verified cx complaint of unit being unresponsive. found acu green light blinking but UI is not responding. checked wire harness from acu to console UI and found it has continuity on all three wires. disconnected and reconnected all UI harnesses. tested. UI is now responsive. tested by running diagnostic cycle. stored fault code F6E1(ACU HMI communication error). durning UI testing found encoder not registering on all selections. out of diagnostic mode all selections are working on encoder. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Camp Hill, PA 17011
Fred G.
Job Details: 06/06/2022
"showed up to home to find a no answer. called off talked to hailey and she called cx, told me cx rescheduled apt."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
Cx complaint items where freezing in RC. CX was a little hard to understand but was saying set to 38 and unit good. Said he did not want service now. Explained if he called us back out payment would be due regardless. No service was provided today. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Greenville, NC 27858
Ronnie B.
Job Details: 06/06/2022
cx comlpaint of unit not making ice as it should and makes a lot of noise when running. checked unit and found some ice in ice bine. performed harvest and fill and ice maker completed both. found frost build up under and around ice bin indicating ice door not sealing correctly allowing warm air intrusion which would cause slow ice production and frost. condesor line comming from compressor is touching another ss line. separated lines and added permagum to ensure no more noise. ordering ice door.; ordrng 1 W11098702 (ICE DOOR)
We serviced a
KITCHENAID ICE MAKER
Model KUID508ESS1
Near McLean, VA 22101
Jason A.
Job Details: 06/06/2022
CX complaint ICEMAKER no ice after cleaning. Found no water entering unit. Valve has 120VAC. Measured HTR 5.9 OHMs bin sensor 2.99 K OHMs. Good frost pattern. Replaced valve & test good fill. NO LEAKS > JJ
We serviced a
MAYTAG DISHWASHER
Model WDF520PADM7
Near York, PA 17408
Sal R.
Job Details: 06/06/2022
"CX complaint is that the unit is not opperating. I found that the unit fills , but no motor movment. I am orderign 1 sump & motor(W11025157). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11025157 (sump & motorn)"
We serviced a
JENN-AIR RANGE
Model JGD3430GS00
Near Pikesville, MD 21208
Keith H.
Job Details: 06/06/2022
cx complaint is unit clicks while cooking insepcted unit and found two reason for this happening ..cooktop is right next to huge window so air is blowing flame out and the burner tries to reignite also downdraft fan is sucking flame away and tries to reignite. unit is working as designed
We serviced a
WHIRLPOOL RANGE
Model KCGS550ESS
Near East Petersburg, PA 17520
Justin L.
Job Details: 06/06/2022
cx complaint all burners not clicking. was able to access unit and found shorted switch harness. was able to replace part with pre-id and test unit now operating as designed no further work needed
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
"CX complaint unit not locking and spinning. Inspected and found a F2E1(Stuck Key), F7E1(Basket Speed Fault) and a F5E2(Lid Lock Fault) codes stored. Manually tested all functions and found the belt was thrown. Checked underside and found the gearcase has leaked oil causing belt to throw. Tested latch but no issue present. Control button is intermittenly sticking. Ordering new Gearcase, Splutch and Belt plus returning with Pre-IDed Control, Actuator and Latch. -MJrob; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Lebanon, PA 17042
Justin L.
Job Details: 06/06/2022
as per previous tech was able to access unit and replace parts. ran test 45 and unit still dispenses water out of dispenser in test 45 when it fills icemaker. attempted to contact techline but it was down for training please send back as a shop job to contact techline; saved tckt
We serviced a
WHIRLPOOL DRYER
Model WED560LHW2
Near McLean, VA 22102
Jason A.
Job Details: 06/06/2022
CX complaint DRYER noise & air gaps around filter & housing. Fabric snags. Lint distribution on filter uneven. Checked for sharp edges & trimmed casting flash. Cannot correct for gaps. Same move in date as 595134 washer > JJ; ordrng 1 W10906551 (moisture sensor kit) and 1 WPW10516085 (lint screen) and 1 W11401018 (seal kit) and 1 W11327190 (blower wheel)
We serviced a
WHIRLPOOL DISHWASHER
Model DU1100XTPQB
Near York, PA 17406
Sal R.
Job Details: 06/06/2022
CX informed me that she ahs bought new units . I am moving on .
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Baltimore, MD 21224
Milton J.
Job Details: 06/06/2022
"Cx complaint ice not dispensing. Inspected and found the ice bin had some ice jammed up towards the back. Removed ice from bin, rinsed with some water, dried and put some ice back into the bin to dispense. Unit is now functioning properly. -MJrob"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Smithsburg, MD 21783
Danny R.
Job Details: 06/06/2022
water vavles are not openomg replaced fills with water checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Townsend, DE 19734
Taylor F.
Job Details: 06/06/2022
Cx complaint is damage on RC door. Replaced door from previous diagnosis. Testeed unit and unit is working as designed. Job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Kearneysville, WV 25430
Danny R.
Job Details: 06/06/2022
water vavle is leaking and cold isnt letting enough out will need vavle; ordrng 1 W11127358 (water vavle)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near Columbia, MD 21045
Robert L.
Job Details: 06/06/2022
"cx complaint not washing dishes, foudn f9e1,f8e2, Fae2, f7e1, found no sump movement just hum, rotor seized, orderind sump assy..........cx will remove trim befor repair; ordrng 1 W11416363 (sump assy)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Hanover, PA 17331
Drew B.
Job Details: 06/06/2022
complaint that unit is still forming ice under the icebin again.. after previous checks and replaced parts had called techline spoke to Cliff.. had me checked water psi 8oz 8 seconds... was dead on. checkl door seal on icemaker face. had also check levelness of fridge nd advised me to raise the front up slight bit cauing the water to possible not lesk out front.. did so and cleanmed ice and told cx if happens again will need to call back and contact TL again. sr7733473836;
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Richmond, VA 23235
Chris B.
Job Details: 06/06/2022
cx complaint unit will make crushed ice when wanting cubed advised cx how ice bucket teeth are disighned and are very agressive also leveled unit working as desighned
We serviced a
WHIRLPOOL DISHWASHER
Model WDT790SLYM2
Near Lebanon, PA 17042
Justin L.
Job Details: 06/06/2022
cx complaint that the unit isnt progressing cycles. was able to access unit and found f6e6 water temp fault. cleared code and ran diag cycle and started a 1 hour wash and normal wash and instructed cx on running water at sink before starting unit unit is now operating as designed no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Bowie, MD 20721
Shane B.
Job Details: 06/06/2022
"complaint is the unit not dispensing ice. cx said its been making ice and dispenes water fine. tried dispensing ice. auger turns for a second then sounds like it gets jammed in place. removed ice bin and tested. auger spins fine. i can not turn the auger in the bin. i removed ice and found the ice bin is damaged the teeth at the front of the bin have hit part of the bin breaking off a piece of plastic which jammed the auger in place. once debry was clear the arm spins, ice dispenses. unit will need a new bin now that the original one is missing a chunk of plastic, it may jam again. ordering bin. schedule when part is available.; ordrng 1 WPW10558424 (ice-contnr)"
We serviced a
WHIRLPOOL OVEN
Model WFE535S0LS2
Near Skyline View, PA 17112
Fred G.
Job Details: 06/06/2022
"cx complaint top elemnets work but oven does not work. inspected unit and pulled unit out. found 240.5vac to unit. tested unit on a broil cycle and got 0 volts to element. checked the broil element and it tested good. tested a bake cycle and found 100 volts to element. tested bake element and found it to be open, meter showed OL. unit needs control and bake element. ordering 1 (W11548749), 1 (WP9755770). please call cx once parts come in to schedule apt.; ordrng 1 WP9755770 (elmnt-bake) and 1 W11548749 (control)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Fredericksburg, VA 22407
Tanner B.
Job Details: 06/06/2022
Installed new heater and tested unit . job complete
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/06/2022
The moment i arived cx's power went out. Waiting 20 mins and rescheduled cx.; schdld next appmnt for 6/13 MON AM
We serviced a
WHIRLPOOL RANGE
Model WFE505W0HW3
Near Richmond, VA 23231
Gill G.
Job Details: 06/06/2022
verified cx complaint of unit door gasket not staying clipped into cabinet. found door gasket clips not staying in cabinet. replaced door gasket. tested. unit is working as designed. leveled unit.
We serviced a
WHIRLPOOL HOOD
Model WVW53UC0LS0
Near Gettysburg, PA 17325
Bernard M.
Job Details: 06/06/2022
"Cx complaint then fan motor wouldn't run. Accessed unit and pressed power, found the fan motor not running on any speeds. Inspected motor and found the from motor to control was disconnected. Reconnected harness and secured it inside vent so it would lay above or on filters. Powered on unit and it now runs on all speeds. Unit checks good"
We serviced a
JENN-AIR MICROWAVE
Model JMW2430IM03
Near Crownsville, MD 21032
Kevin P.
Job Details: 06/06/2022
arrived and found the new console while lookming exactly like the original on the exterior and electronics the mounting bracket doesn to match up so it cannot be mounted to the unit. pic attched to quik pics of both interfaces and the unit requires the wider mounting holes. re-ordering interface and marking control to be used on return visit.; ordrng 1 w11460597 (user interface)
We serviced a
WHIRLPOOL DISHWASHER
Model MDBH969AWS2
Near Marshall, VA 20115
Daniel J.
Job Details: 06/06/2022
normal buttoon flashing no response from other keys removed checked connections brown spot on ribbon spoke with tech support deemed console put everything back together key pad started to respond informd customer of qoute for service call fee labor and part WPW10254842 declined will see how long the unit responds with old console
We serviced a
KITCHENAID REFRIGERATOR
Model KFFS20EYMS04
Near Potomac, MD 20854
Ricardo S.
Job Details: 06/06/2022
"Cx complains about a frost on the freezer. inspected unit, defrost heater cks ok, i ran diagnotic test mode heater circuit cks ok, the evaporator is full of frost, repalced defrost thermistor, reset power, air flow is good now"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlottesville, VA 22902
Kyle A.
Job Details: 06/06/2022
Updated heater as per service notice.
We serviced a
WHIRLPOOL FREEZER
Model WRS321SDHZ08
Near Reston, VA 20191
Demonte S.
Job Details: 06/06/2022
Inspected the unit found that the cx is saying that the Refrigerator is Iced Over again. Checked the Freezer Evaporator. Freezer Evaporator is Iced Over. I then checked the Evaporator Thermistor. Thermistor is plugged into the Harness. Harness is plugged into the Wall. Checked the P8 Connection. Pins 1 & 2. I'm getting Open Line. Plugged new harness in the Wall and plugged old Thermistor in. Rechecked P8 Connection. Pins 1 & 2 . I'm still getting Open Line. Tried to call Whirlpool Techline but they are closed for 3 hours because of their meeting.
We serviced a
JENN-AIR FREEZER
Model JS42NXFXDE01
Near Stone Ridge, VA 20105
Ezra M.
Job Details: 06/06/2022
"top center light out in freezer. per service pointer, replaced all single point lights, all lights working properly"
We serviced a
JENN-AIR COOKTOP
Model JGC7530BS00
Near Vienna, VA 22181
Demonte S.
Job Details: 06/06/2022
Inspected the unit. Found that the Cx is saying that the Cooktop isn't power On. I then checked the Power to the unit. Getting 122.3 Volts. Plugged unit into the outlet. No response from outlet. Plugged unit into another outlet with heavy duty extension cord. Unit is powering On. Advised that the cx have the outlet checked under the Cooktop. Cx will need an Electrician. Unit is working as Designed.
We serviced a
WHIRLPOOL OVEN
Model MET8885XB00
Near Hershey, PA 17033
Drew B.
Job Details: 06/06/2022
replaced switch all functions work and check good. cx had already paid full .
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Fairfax, VA 22030
Richard B.
Job Details: 06/06/2022
"CX complant. Dishwasher leaked, Prior diagnosis found float switch not engaging. Installed new float switch leaver and tested unit. Machine fills , washes , heats and drains as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ00
Near Finksburg, MD 21048
Marc M.
Job Details: 06/06/2022
"unit has previously had ss service performed. upon arrival found unit to be unplugged. plugged unit in and checked guage pressures. found low side showing 22 inches in vacuum and high side showing about 25 psi. checked with uv light to identify any dye present on the surface of the system. checked all service junctions, new evap, comp, and drier, as well as the commonly vulnerable discharge line and condenser connections. found no dye present at any point despite obvious evidence of a leak given the low guage pressures. contacted TL because of cx being frustrated with the current outcome. after further diagnosis TL determined unit is of non-repairable deisgnation for sealed system failiure within 2-5 cbe. provided cx with file number and unit no longer wi;l requrie service. sr7733813876"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Williamsburg, VA 23185
Lucas R.
Job Details: 06/06/2022
"installed drippan kit, prior to leaving found gasket torn allowing warm air to enter ff, door liner started to seperate when removing gasket, ordering right ff door for repair; ordrng 1 W10815687 (dor-fip ss)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/06/2022
Confirmed cx complaint valve stripped. Ordering valve.; ordrng 1 W11220230 (valve)
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JS1
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/06/2022
"cx complaint the unit is not heaitng up in the oven. checked the unit and found that the terminal block was defective. therefore, i repoalced it with a new one and tested the unit. unit is now heating up and running as designed."
We serviced a
MAYTAG DRYER
Model MEDX700XW0
Near Chocowinity, NC 27817
Ronnie B.
Job Details: 06/06/2022
"cx complaint of unit shuts down after a load or two and cannot power back on for about 20-30 mins and unit boots itself back up. checked unit and found the following code .f3-e6 during testing found outlet thermistor out of range, element coils evidence of overheating, resitance too high. also control itself is having issues. unit needs control, thermal fuse, moisture sensor, element and outlet thermistor.; ordrng 1 WPW10214009 (cntrl-elec) and 1 WPW10298258 (harns-wire) and 2 WP3387223 (electrode)s and 1 WP8577274 (thermistor) and 1 WP3392519 (thermal fuse) and 1 WP3387747 (element)"