Service History 1128 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Fairfax, VA 22030

Richard B.

Job Details: 06/06/2022

"CX complant Dryer not responding/ Inspected unit and found dryer getting 124 and 124 volts with 248 across the polEs . tried going into diagnostics but screens blank. Disconnected console and reseated . Same issue. Replaced console and cycled power , Dryer working as designed. Job completed RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/06/2022

Evacuated sysyem and installed new uv drier and coupler. vac unit down and refilled w/ 4.8oz134a.. unit now cooling. allow 24hrs to reach optimal temp. job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Virginia Beach, VA 23453

Austin D.

Job Details: 06/06/2022

"cx complaint the unti is not dispensing water. checked the unit and found that the hot water valve was defective and not allowing the unit to fill iwth water correctly. therefore, the unit needed a new hot vavle. replaced the valve and tested the unit. unit is running as designed"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Hanover, PA 17331

Sal R.

Job Details: 06/06/2022

"CX complaint is that the OTH MIC is not opperating. I found that the the intlocks have failed , I also fou d that the dispaly is cutting of. I am ordering 1 control board (W10892389) , 1 Upper interlock (W11551558) and 1 lower lock (W11551761). Once the parts are avalible , please have somone from the office call to set a return date.; ordrng 1 W10892389 (control board) and 1 W11551558 (Upper inte lock) and 1 W11551761 (lower interlock 9@tribs)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/06/2022

Cx complained of a leak. Inspected the unit and found a tear on the gasket. Installed new gasket and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/06/2022

The drain pan was cracked. Installed new drain pan and the unit will not leak. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near McLean, VA 22101

Lloyd B.

Job Details: 06/06/2022

Cx complained the unit had an odor. Installed new element and it works as designed. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/06/2022

"Cx complained the freezer door does not close. Inspected the unit and found that there is about a 2 in gap when pushing the door closed, the brackets are not pulling the door shut. Unit needs new brackets; ordrng 1 W10795844 (bracket) and 1 W10795848 (bracket rh)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/06/2022

"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap and cover. Removed ice and tested the heater in diagnostics and it came on. Measure the old thermistor vs a new one in a glass of ice water and they both measured 8.1k. In step 1,2 and 3, the thermistor passed in diagnostics. The damper I could hear open and close and feel slight air. Unit may need user interface and damper if cx calls back. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Winchester, VA 22603

Danny R.

Job Details: 06/06/2022

the belt on unit is strectched causing noise and improper washing changed out belt unit checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Silver Spring, MD 20906

Ricardo S.

Job Details: 06/06/2022

"Cx complains that the refrigerator door swings open and does not stop.inspected unit and found that the right rear roller is broken, so the unit is uneven.. order parts, 2 techs job; ordrng 1 WPW10475495 (roller-cab) and 1 WP2179826 (rivet) and 2 techsjob (2 techs job)s"

We serviced a

WHIRLPOOL COOKTOP

Model GCI3061XB01

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 06/06/2022

"mickeysmommy1@yahoo.comreplaced module, unit working now, would not power on, broken failed fuse on board."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20902

Julian H.

Job Details: 06/06/2022

CX complaint about not able to see #s confirmed issue not displaying proper time random lines confirmed power issue with ui replaced from preid and working

We serviced a

JENN-AIR WINE CELLAR

Model JUWFL242HM01

Near Great Falls, VA 22066

Demonte S.

Job Details: 06/06/2022

The correct Screws wasn't Ordered. Please see Sd Pictures. Screws are not listed at all on Tribles / Service Matters.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Davidsonville, MD 21035

Mitchell H.

Job Details: 06/06/2022

cx complaint unit is not coming on. inspected unit and confirmed. console unresponsive. replaced console from pre id part and unit is now good to go. part has been replaced in the last year so no charge. cx paid service call labor and shipping. job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, VA 22207

Jason A.

Job Details: 06/06/2022

CX complaint FRIGE no ice. Tried to jumper to harvest but motor runs then stops. Replaced icemaker. Unit completed harvest arm rose & fell & fills with water. NO LEAKS > JJ

We serviced a

KITCHENAID RANGE

Model KFGG500EWH4

Near Baltimore, MD 21211

Milton J.

Job Details: 06/06/2022

Complaint handle broken. Inspected and found the handle trim has a broken mount that mounts trim to innner door. Installed new Handle Trim as sent by Pre-ID. Unit now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Baltimore, MD 21234

Neil H.

Job Details: 06/06/2022

CX COMPLAINT BAIL ARM CAME OUT AND ICE MAKER MAKING SO MUCH ICE PUT ARM BACK IN PROPER POSITION UNIT CHECKED GOOD.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Timonium, MD 21093

Keith H.

Job Details: 06/06/2022

cx complaint is has long dry times inspected unit verified 240v to unit put into diagnsotics no errors found. it does tumble and heat advised cx to have vent checked and cleaned

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Smyrna, DE 19977

Taylor F.

Job Details: 06/06/2022

Replaced gasket from previous diagnosis. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Arlington, VA 22205

Lloyd B.

Job Details: 06/06/2022

"Cx says he doesn't want to pay that much right now, there is a full bucket of ice but is slow but it did fill up"

We serviced a

WHIRLPOOL RANGE

Model WTW5000DW3

Near Columbia, MD 21045

Alexander D.

Job Details: 06/06/2022

"cx complaint unit stopping mid cycle and oil leaking out from under unit. inspected unit and verified complaint. found gearcase leaking a ton of oil, all components under unit covered in oil. preid gearcase splutch and actuator didnt make it to my bin since job was added on. ordering gearcase, splutch, actuator, belt, motor and pulley shield. call cx to schedule 2ct return visit once we have eta on parts.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (pulley shield)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Clinton, MD 20735

Shane B.

Job Details: 06/06/2022

"complaint is the unit not completing cycles. cx said it doesnt seem to fill with enough water and she has to run drain and spin after cycle or clothes are soaking wet. checked for codes and found F8E1 long fill/no fill. ran service cycle. sounds like no flow form cold valve. found supply has good pressure, valve is getting 119vac from control board. i replaced valves with VS part and tested unit again. unit has good flow form both valves. ran claibration cycle. unit is working as designed.; ordrng 1 W11038689 (VALVES), used 1 W11038689 (VALVES) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/06/2022

SO I ARRIVED AND WAS TALKING TO CX AND HE TOLD ME UNIT HASN'T MADE THE NOISE SINCE LAST VISIT AND WORKING GREAT I TESTED IT AND RAN DIA 3 TIMES AND UNIT SOUNDS NORAML/QUIET SO DIDN'T INSTALL TOLD CX I WILL NOTE IT AND WE'LL HOLD ON TO PART JUST IN CASE BUT UNIT NORMAL NO PART NEEDED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Baltimore, MD 21217

Milton J.

Job Details: 06/06/2022

Complaint unit leaking. Inspected and found top of RC door gasket wasn't sealed fully to the cabinet which caused ice around the bottom of evap. Melted ice and sealed gasket. Gasket lining up with cabinet real border line on top corner oppisite hinge. Ordering 2 Washers for bottom of RC door hinge. -MJrob; ordrng 2 WP489467 (Washer)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Baltimore, MD 21216

Milton J.

Job Details: 06/06/2022

Cx complaint unit not making ice. Checked for voltage at the connector to ice maker harness using the violet and white wires and got 119vac. Forced into harvest which completed and filled mold. Ice maker stalling out. Ordering new Ice Maker. -MJrob; ordrng 1 W11548540 (Ice Maker)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 06/06/2022

"cxcomplaint unit not filling correctly, checked unit found f0e7 load during clean cycle, cleard code, updated software, when on extra power unit fills with barely any water, then goes into heavy agitation, called tech line spoke with tj sr7733811207, advised this is as designed per service pointer W11499341, calibrated and tested with cx, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Hampton, MD 21286

Keith H.

Job Details: 06/06/2022

cx complaint is unti not workiung inspected unit put into daignsotics found f7e1 f9e1 and f7e2 and needs updated heater quoted cx for pump/motor cx will think about it and call back; ordrng 1 W11416362 (pump/motor) and 1 W11537778 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Parkville, MD 21234

Keith H.

Job Details: 06/06/2022

repair needs 2 techs to complete.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW06

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/06/2022

Installed new door and seal. tested unit; ordrng 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 06/06/2022

verified cx complaint of unit front panel being dented and scratched. damage is on upper right side under door handle. ordered front panel in stainless.; ordrng 1 W11461694 (front panel stainless)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/06/2022

"CX complaint unit noise during wash.Ran test mode, no errors. Rana tyest cycle, found the gearcase noisy during agitation. Inspected the unit from the bottom, noticied of eccessive play from the gearcase shaft and rotor out of balance, Ordering Gearcase W11449841. Slider to be installed on return. Collected 334.25. I miscalculeted labor cost (100 less). After the transaction, the cx agreed to pay 350 on return instead of 250. Balance due 350 (total cost of the repair 684.25). **2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesterfield, VA 23832

Chris B.

Job Details: 06/06/2022

cx denied service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Richmond, VA 23238

Joseph D.

Job Details: 06/06/2022

"found kink in water line, reset water line and unit now dispensing water to icemaker properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/06/2022

CX complained of fost and no cool. Installed new harness and fan motor and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Towson, MD 21204

Keith H.

Job Details: 06/06/2022

cx complaint is unit not functioning inspected unit and found a bad latch and bezel i replaced latch and unit is working but cx needs new bezel and can be installed without tech; ordrng 1 W11545554 (bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found lines next to compressor vibrating cause noise also cx had refrigerator diffuser blocked with items moved them and educated cx on proper use and care tips unit now functions normally

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Great Falls, VA 22066

Demonte S.

Job Details: 06/06/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Found that the rear of the cabinet is Dented at the seem. ( Advised that the cx doesn't use the unit until unit is repaired.) Unit will need the Tub to the Dishwasher. ; ordrng 1 W11409866 (TUB-DISHWR)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WS00

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/06/2022

"as per tech manual, unit will need smp board. board no longer available, part number listed as 'no longer serviced' in tribles diagram. no power to console from smp board. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-W10221385-RevB.pdf link to dimensions."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FMS01

Near Richmond, VA 23233

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally allow 24 hrs to reach optimal temperatures

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/06/2022

Cx complained of a missing ice maker. Installed new ice maker and the unit cycled and began a harvest. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/06/2022

unit not fully cooking food at times replaced temp sensor and also control tested and confirmed reachiing preset temp

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near McLean, VA 22101

Jason A.

Job Details: 06/06/2022

CX complaint WASHER F5 error code. Replaced lock as coil J9 measures open. Test J5 door sw contact good at control. So harness is good > JJ CX paid in full > JJ; ordrng 1 W11201293 (Control)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/06/2022

Cx complained of damage. Inspected the unit and found damage to the control and console. Installed new console. Unit needs new control; ordrng 1 W10894098 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Richmond, VA 23233

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found adjusters broken removed and replaced cx paid 284.60 for repair cx paid by CC

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found cx states last storm the unit came on and started working has been working normally ever since storm hasn't had any issues ran cup of water unitnran without issue unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PHAXSB00

Near Richmond, VA 23236

Joseph D.

Job Details: 06/06/2022

"cx complaint no cool, no frost pattern unit with leak. must replace evap and compressor. cx declined repair.; ordrng 1 WP2188823 (evaporator 22838) and 1 W10309994 (compressor 36372) and 3 3count (3 count)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Baltimore, MD 21212

Keith H.

Job Details: 06/06/2022

cx complainnt is no ice inspected unit a nd found the icemaker fan not operating therefore not cold enough to produce ice. also left foot is damaged casuing unit unable to move safely ordering roller; ordrng 1 W11084045 (roller-cab) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Richmond, VA 23236

Joseph D.

Job Details: 06/06/2022

"replaced outter wrapper, unit now working properly. no longer dented."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Woodbridge, VA 22193

Jason A.

Job Details: 06/06/2022

CX complaint FRIDGE not cooling. Found lights & UI display & fans running but temps are room temperature. Unplugged unit & used a killawatt. Motor start clicks & unit pulls between 7 to 7.7A then motor start clicks off. 2CountSealSyst+R600+LockRing > JJ; ordrng 1 2CountSealSyst (2CountSealSyst) and 1 W11580057 (Compressor kit incl drier & motor start) and 1 W10913906 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM01

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/06/2022

Cx complained the unit did not cool. Inspected the unit and found there is no frost pattern with the compressor running. Unit need new compressor and drier. Sealed system tech required. 2 job count. Service declined. Job complete; ordrng 1 W10507884 (compressor 493.54) and 1 WPW10143759 (drier 19.10)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/06/2022

"Confirmed cx complaint unit not cooling. Found compressor start device not fully seated in compressor. Reseated part, tested unit, unit working as designed."

We serviced a

MAYTAG COOKTOP

Model MER8600DS0

Near Alexandria, VA 22315

Lloyd B.

Job Details: 06/06/2022

Cx complained the rr burner did not always work. Installed new switch and element and tested and it now turns on and cycles on andn off Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED2KHAXVQ01

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 06/06/2022

"cx complaint unit is building condensation in both the RC and FC. RC is also not cooling. inspected unit and found freezer temp was -16 degrees, RC was 46-47 degrees. removed baffle cover in FC and found it was clogged with frost. was able to clean up the frost and then i found the return duct was also frozen. blasted that with my steamer and now unit brings in cold air from the freezer. unit checks good. charged cx the 120 for the service call and 60 for the additional labor to defrost the unit. cx paid by check #5094"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Fallston, MD 21047

Brian R.

Job Details: 06/06/2022

cx complaint is unit never wants to make ice and when getting ice out door water comes out as well.took temps reading first of 5 in Freezer 32 in FF 18 through Ice Maker. fan not kicking on high. unit set to -5 in Freezer and 35 in FF. tested and checked unit and unit is back feeking voltage when pressing paddle to valve and turning water on when getting ice. will order parts needed and when approval is given and parts are in office will schedule.; ordrng 1 W10846539 (Fan Motor) and 1 W11189618 (Harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Waynesboro, VA 22980

Eric F.

Job Details: 06/06/2022

Confirmed cx complaint UI non functional. Ordering ui and control components.; ordrng 1 W10906426 (cntrl-elec) and 1 WPW10733627 (console) and 1 W10839423 (guide) and 1 W10849355 (button)

We serviced a

WHIRLPOOL COOKTOP

Model WFE515S0JS0

Near Baltimore, MD 21202

Milton J.

Job Details: 06/06/2022

CX complaint display not illuminating and oven not working. Inspected and got 206vac across both legs and 119 at each individual legs. Came up to control and got 119vac at the P1-1 and P1-3 connector and 206vac at the P1-1 and P4-1 wires. Unit has correct voltage and needs new Control. -MJrob; ordrng 1 W11567348 (Control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near ,

Chris B.

Job Details: 06/06/2022

cx complaint unit drops ice at unwated times inspected unit when dispencing ice ice door flap traps ice when closing tried calling tech line closed due to trianing will call tech line when availvbe to further diag

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Falls Church, VA 22046

Jason A.

Job Details: 06/06/2022

CX complaint FRIDGE RC temps & FC temps are inconsistent. CX had to change settings to lower temps as they were rising over 40F. CX had previously removed other loads on this circuit. Checked for even frost pattern. No excessive icinng buildup. Air return is clear. In diagnostics RC FC & defrost thermistors are being read by control. Called techlineMeasured all 3 thermistors at 3 places. Thermistor / cabinet subharness & at control. See SDpics. Will use control & thermistor on return > JJ; ordrng 1 W11317276 (damper) and 1 W11545823 (evap harness) and 1 W11518204 (Dispenser UI)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Hanover, PA 17331

Sal R.

Job Details: 06/06/2022

"CX complaint is that the unit isnot making ice. I fou d that the the duel valve is not opening to the icemaker. I am ordering 1 valve (W11546685), I have set a return date for 6/9; ordrng 1 W11546685 (dual valve 19 @ tribs)"

We serviced a

WHIRLPOOL DRYER

Model MED8630HW2

Near Richmond, VA 23221

Gill G.

Job Details: 06/06/2022

verified cx complaint of unit being unresponsive. found acu green light blinking but UI is not responding. checked wire harness from acu to console UI and found it has continuity on all three wires. disconnected and reconnected all UI harnesses. tested. UI is now responsive. tested by running diagnostic cycle. stored fault code F6E1(ACU HMI communication error). durning UI testing found encoder not registering on all selections. out of diagnostic mode all selections are working on encoder. unit is working as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Camp Hill, PA 17011

Fred G.

Job Details: 06/06/2022

"showed up to home to find a no answer. called off talked to hailey and she called cx, told me cx rescheduled apt."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Baltimore, MD 21224

Milton J.

Job Details: 06/06/2022

Cx complaint items where freezing in RC. CX was a little hard to understand but was saying set to 38 and unit good. Said he did not want service now. Explained if he called us back out payment would be due regardless. No service was provided today. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Greenville, NC 27858

Ronnie B.

Job Details: 06/06/2022

cx comlpaint of unit not making ice as it should and makes a lot of noise when running. checked unit and found some ice in ice bine. performed harvest and fill and ice maker completed both. found frost build up under and around ice bin indicating ice door not sealing correctly allowing warm air intrusion which would cause slow ice production and frost. condesor line comming from compressor is touching another ss line. separated lines and added permagum to ensure no more noise. ordering ice door.; ordrng 1 W11098702 (ICE DOOR)

We serviced a

KITCHENAID ICE MAKER

Model KUID508ESS1

Near McLean, VA 22101

Jason A.

Job Details: 06/06/2022

CX complaint ICEMAKER no ice after cleaning. Found no water entering unit. Valve has 120VAC. Measured HTR 5.9 OHMs bin sensor 2.99 K OHMs. Good frost pattern. Replaced valve & test good fill. NO LEAKS > JJ

We serviced a

MAYTAG DISHWASHER

Model WDF520PADM7

Near York, PA 17408

Sal R.

Job Details: 06/06/2022

"CX complaint is that the unit is not opperating. I found that the unit fills , but no motor movment. I am orderign 1 sump & motor(W11025157). Once the contract is apporved, please have someone form the office call to set a return date.; ordrng 1 W11025157 (sump & motorn)"

We serviced a

JENN-AIR RANGE

Model JGD3430GS00

Near Pikesville, MD 21208

Keith H.

Job Details: 06/06/2022

cx complaint is unit clicks while cooking insepcted unit and found two reason for this happening ..cooktop is right next to huge window so air is blowing flame out and the burner tries to reignite also downdraft fan is sucking flame away and tries to reignite. unit is working as designed

We serviced a

WHIRLPOOL RANGE

Model KCGS550ESS

Near East Petersburg, PA 17520

Justin L.

Job Details: 06/06/2022

cx complaint all burners not clicking. was able to access unit and found shorted switch harness. was able to replace part with pre-id and test unit now operating as designed no further work needed

We serviced a

MAYTAG WASHER

Model MVWC565FW0

Near Baltimore, MD 21224

Milton J.

Job Details: 06/06/2022

"CX complaint unit not locking and spinning. Inspected and found a F2E1(Stuck Key), F7E1(Basket Speed Fault) and a F5E2(Lid Lock Fault) codes stored. Manually tested all functions and found the belt was thrown. Checked underside and found the gearcase has leaked oil causing belt to throw. Tested latch but no issue present. Control button is intermittenly sticking. Ordering new Gearcase, Splutch and Belt plus returning with Pre-IDed Control, Actuator and Latch. -MJrob; ordrng 1 W11454734 (Gearcase) and 1 WPW10006384 (Belt) and 1 W10721967 (Splutch)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lebanon, PA 17042

Justin L.

Job Details: 06/06/2022

as per previous tech was able to access unit and replace parts. ran test 45 and unit still dispenses water out of dispenser in test 45 when it fills icemaker. attempted to contact techline but it was down for training please send back as a shop job to contact techline; saved tckt

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near McLean, VA 22102

Jason A.

Job Details: 06/06/2022

CX complaint DRYER noise & air gaps around filter & housing. Fabric snags. Lint distribution on filter uneven. Checked for sharp edges & trimmed casting flash. Cannot correct for gaps. Same move in date as 595134 washer > JJ; ordrng 1 W10906551 (moisture sensor kit) and 1 WPW10516085 (lint screen) and 1 W11401018 (seal kit) and 1 W11327190 (blower wheel)

We serviced a

WHIRLPOOL DISHWASHER

Model DU1100XTPQB

Near York, PA 17406

Sal R.

Job Details: 06/06/2022

CX informed me that she ahs bought new units . I am moving on .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Baltimore, MD 21224

Milton J.

Job Details: 06/06/2022

"Cx complaint ice not dispensing. Inspected and found the ice bin had some ice jammed up towards the back. Removed ice from bin, rinsed with some water, dried and put some ice back into the bin to dispense. Unit is now functioning properly. -MJrob"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Smithsburg, MD 21783

Danny R.

Job Details: 06/06/2022

water vavles are not openomg replaced fills with water checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Townsend, DE 19734

Taylor F.

Job Details: 06/06/2022

Cx complaint is damage on RC door. Replaced door from previous diagnosis. Testeed unit and unit is working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Kearneysville, WV 25430

Danny R.

Job Details: 06/06/2022

water vavle is leaking and cold isnt letting enough out will need vavle; ordrng 1 W11127358 (water vavle)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near Columbia, MD 21045

Robert L.

Job Details: 06/06/2022

"cx complaint not washing dishes, foudn f9e1,f8e2, Fae2, f7e1, found no sump movement just hum, rotor seized, orderind sump assy..........cx will remove trim befor repair; ordrng 1 W11416363 (sump assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Hanover, PA 17331

Drew B.

Job Details: 06/06/2022

complaint that unit is still forming ice under the icebin again.. after previous checks and replaced parts had called techline spoke to Cliff.. had me checked water psi 8oz 8 seconds... was dead on. checkl door seal on icemaker face. had also check levelness of fridge nd advised me to raise the front up slight bit cauing the water to possible not lesk out front.. did so and cleanmed ice and told cx if happens again will need to call back and contact TL again. sr7733473836;

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Richmond, VA 23235

Chris B.

Job Details: 06/06/2022

cx complaint unit will make crushed ice when wanting cubed advised cx how ice bucket teeth are disighned and are very agressive also leveled unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT790SLYM2

Near Lebanon, PA 17042

Justin L.

Job Details: 06/06/2022

cx complaint that the unit isnt progressing cycles. was able to access unit and found f6e6 water temp fault. cleared code and ran diag cycle and started a 1 hour wash and normal wash and instructed cx on running water at sink before starting unit unit is now operating as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Bowie, MD 20721

Shane B.

Job Details: 06/06/2022

"complaint is the unit not dispensing ice. cx said its been making ice and dispenes water fine. tried dispensing ice. auger turns for a second then sounds like it gets jammed in place. removed ice bin and tested. auger spins fine. i can not turn the auger in the bin. i removed ice and found the ice bin is damaged the teeth at the front of the bin have hit part of the bin breaking off a piece of plastic which jammed the auger in place. once debry was clear the arm spins, ice dispenses. unit will need a new bin now that the original one is missing a chunk of plastic, it may jam again. ordering bin. schedule when part is available.; ordrng 1 WPW10558424 (ice-contnr)"

We serviced a

WHIRLPOOL OVEN

Model WFE535S0LS2

Near Skyline View, PA 17112

Fred G.

Job Details: 06/06/2022

"cx complaint top elemnets work but oven does not work. inspected unit and pulled unit out. found 240.5vac to unit. tested unit on a broil cycle and got 0 volts to element. checked the broil element and it tested good. tested a bake cycle and found 100 volts to element. tested bake element and found it to be open, meter showed OL. unit needs control and bake element. ordering 1 (W11548749), 1 (WP9755770). please call cx once parts come in to schedule apt.; ordrng 1 WP9755770 (elmnt-bake) and 1 W11548749 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/06/2022

Installed new heater and tested unit . job complete

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/06/2022

The moment i arived cx's power went out. Waiting 20 mins and rescheduled cx.; schdld next appmnt for 6/13 MON AM

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW3

Near Richmond, VA 23231

Gill G.

Job Details: 06/06/2022

verified cx complaint of unit door gasket not staying clipped into cabinet. found door gasket clips not staying in cabinet. replaced door gasket. tested. unit is working as designed. leveled unit.

We serviced a

WHIRLPOOL HOOD

Model WVW53UC0LS0

Near Gettysburg, PA 17325

Bernard M.

Job Details: 06/06/2022

"Cx complaint then fan motor wouldn't run. Accessed unit and pressed power, found the fan motor not running on any speeds. Inspected motor and found the from motor to control was disconnected. Reconnected harness and secured it inside vent so it would lay above or on filters. Powered on unit and it now runs on all speeds. Unit checks good"

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM03

Near Crownsville, MD 21032

Kevin P.

Job Details: 06/06/2022

arrived and found the new console while lookming exactly like the original on the exterior and electronics the mounting bracket doesn to match up so it cannot be mounted to the unit. pic attched to quik pics of both interfaces and the unit requires the wider mounting holes. re-ordering interface and marking control to be used on return visit.; ordrng 1 w11460597 (user interface)

We serviced a

WHIRLPOOL DISHWASHER

Model MDBH969AWS2

Near Marshall, VA 20115

Daniel J.

Job Details: 06/06/2022

normal buttoon flashing no response from other keys removed checked connections brown spot on ribbon spoke with tech support deemed console put everything back together key pad started to respond informd customer of qoute for service call fee labor and part WPW10254842 declined will see how long the unit responds with old console

We serviced a

KITCHENAID REFRIGERATOR

Model KFFS20EYMS04

Near Potomac, MD 20854

Ricardo S.

Job Details: 06/06/2022

"Cx complains about a frost on the freezer. inspected unit, defrost heater cks ok, i ran diagnotic test mode heater circuit cks ok, the evaporator is full of frost, repalced defrost thermistor, reset power, air flow is good now"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/06/2022

Updated heater as per service notice.

We serviced a

WHIRLPOOL FREEZER

Model WRS321SDHZ08

Near Reston, VA 20191

Demonte S.

Job Details: 06/06/2022

Inspected the unit found that the cx is saying that the Refrigerator is Iced Over again. Checked the Freezer Evaporator. Freezer Evaporator is Iced Over. I then checked the Evaporator Thermistor. Thermistor is plugged into the Harness. Harness is plugged into the Wall. Checked the P8 Connection. Pins 1 & 2. I'm getting Open Line. Plugged new harness in the Wall and plugged old Thermistor in. Rechecked P8 Connection. Pins 1 & 2 . I'm still getting Open Line. Tried to call Whirlpool Techline but they are closed for 3 hours because of their meeting.

We serviced a

JENN-AIR FREEZER

Model JS42NXFXDE01

Near Stone Ridge, VA 20105

Ezra M.

Job Details: 06/06/2022

"top center light out in freezer. per service pointer, replaced all single point lights, all lights working properly"

We serviced a

JENN-AIR COOKTOP

Model JGC7530BS00

Near Vienna, VA 22181

Demonte S.

Job Details: 06/06/2022

Inspected the unit. Found that the Cx is saying that the Cooktop isn't power On. I then checked the Power to the unit. Getting 122.3 Volts. Plugged unit into the outlet. No response from outlet. Plugged unit into another outlet with heavy duty extension cord. Unit is powering On. Advised that the cx have the outlet checked under the Cooktop. Cx will need an Electrician. Unit is working as Designed.

We serviced a

WHIRLPOOL OVEN

Model MET8885XB00

Near Hershey, PA 17033

Drew B.

Job Details: 06/06/2022

replaced switch all functions work and check good. cx had already paid full .

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Fairfax, VA 22030

Richard B.

Job Details: 06/06/2022

"CX complant. Dishwasher leaked, Prior diagnosis found float switch not engaging. Installed new float switch leaver and tested unit. Machine fills , washes , heats and drains as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Finksburg, MD 21048

Marc M.

Job Details: 06/06/2022

"unit has previously had ss service performed. upon arrival found unit to be unplugged. plugged unit in and checked guage pressures. found low side showing 22 inches in vacuum and high side showing about 25 psi. checked with uv light to identify any dye present on the surface of the system. checked all service junctions, new evap, comp, and drier, as well as the commonly vulnerable discharge line and condenser connections. found no dye present at any point despite obvious evidence of a leak given the low guage pressures. contacted TL because of cx being frustrated with the current outcome. after further diagnosis TL determined unit is of non-repairable deisgnation for sealed system failiure within 2-5 cbe. provided cx with file number and unit no longer wi;l requrie service. sr7733813876"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/06/2022

"installed drippan kit, prior to leaving found gasket torn allowing warm air to enter ff, door liner started to seperate when removing gasket, ordering right ff door for repair; ordrng 1 W10815687 (dor-fip ss)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Ruckersville, VA 22968

Eric F.

Job Details: 06/06/2022

Confirmed cx complaint valve stripped. Ordering valve.; ordrng 1 W11220230 (valve)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/06/2022

"cx complaint the unit is not heaitng up in the oven. checked the unit and found that the terminal block was defective. therefore, i repoalced it with a new one and tested the unit. unit is now heating up and running as designed."

We serviced a

MAYTAG DRYER

Model MEDX700XW0

Near Chocowinity, NC 27817

Ronnie B.

Job Details: 06/06/2022

"cx complaint of unit shuts down after a load or two and cannot power back on for about 20-30 mins and unit boots itself back up. checked unit and found the following code .f3-e6 during testing found outlet thermistor out of range, element coils evidence of overheating, resitance too high. also control itself is having issues. unit needs control, thermal fuse, moisture sensor, element and outlet thermistor.; ordrng 1 WPW10214009 (cntrl-elec) and 1 WPW10298258 (harns-wire) and 2 WP3387223 (electrode)s and 1 WP8577274 (thermistor) and 1 WP3392519 (thermal fuse) and 1 WP3387747 (element)"

Contact Us Today

Learn More About Us