We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Cumberland, PA 17070
Andrew S.
Job Details:
06/09/2022
Per previous Tech I was able to access and replace the sump assembly. I then Tested the unit and found that it is functioning as intended. I did not need to replace the control. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRV996FDEE0
Near Brookeville, MD 20833
Ricardo S.
Job Details:
06/09/2022
the client canceled the appointment because the unit is working now
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Washington, DC 20002
Shawn D.
Job Details:
06/09/2022
cx complaint had a power outage and now unit wont turn on. inspected unit and confimred the compliant unit not turning on diag wont work. checked connections and are tight. ordering facia and control for return; ordrng 1 W11561182 (facia) and 1 W11481108 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Cumberland, PA 17070
Andrew S.
Job Details:
06/09/2022
Per previous Tech I was able to access and replace the sump assembly. I then Tested the unit and found that it is functioning as intended. I did not need to replace the control. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL FREEZER
Model WRV996FDEE0
Near Brookeville, MD 20833
Ricardo S.
Job Details:
06/09/2022
the client canceled the appointment because the unit is working now
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Washington, DC 20002
Shawn D.
Job Details:
06/09/2022
cx complaint had a power outage and now unit wont turn on. inspected unit and confimred the compliant unit not turning on diag wont work. checked connections and are tight. ordering facia and control for return; ordrng 1 W11561182 (facia) and 1 W11481108 (control)
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Goldsboro, PA 17319
Andrew S.
Job Details:
06/09/2022
Per previous tech I was attempting to replace the sump motor. However I found that the sump we received was damaged. Had a chunk missing from the drain port and port was slightly egg shaped. I called and spoke with CV and we were able to reschedule the cx for Monday.; ordrng 1 W11416363 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Tanner B.
Job Details:
06/09/2022
"not dispensing water/ making ice. with filter inserted unit has very weak water flow. removing filter flow increases . unit needs filter housing , cx getting filter ..; ordrng 1 W11162042 (filter housing)"
We serviced a
KITCHENAID RANGE
Model KDSS907SSS05
Near Ocean View, DE 19970
Frederick R.
Job Details:
06/09/2022
CX complaint is gas leak from stove. Inspecrted/tested and verified complaint. Unit is Red tagged from gas Co. Used gas leak detector and found leak at front right of unit by valves and manifold. Spoke to Cody at WP Safety (77333796529).. He issued a P&L auth (K133W21WPL1). Parts are as follows are being shipped directly to VIA from WP. 97616429761641WP4456816WP4456817There was another part that might be needed which is no available and that is 9761752 which is not being sent. Returning tech needs to install parts and used gas leak detector to see if issue is resolved. If not they are to call WP safety back and let them know. Office can reschedule once parts arrive from WP; saved tckt
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Goldsboro, PA 17319
Andrew S.
Job Details:
06/09/2022
Per previous tech I was attempting to replace the sump motor. However I found that the sump we received was damaged. Had a chunk missing from the drain port and port was slightly egg shaped. I called and spoke with CV and we were able to reschedule the cx for Monday.; ordrng 1 W11416363 (Sump)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near ,
Tanner B.
Job Details:
06/09/2022
"not dispensing water/ making ice. with filter inserted unit has very weak water flow. removing filter flow increases . unit needs filter housing , cx getting filter ..; ordrng 1 W11162042 (filter housing)"
We serviced a
KITCHENAID RANGE
Model KDSS907SSS05
Near Ocean View, DE 19970
Frederick R.
Job Details:
06/09/2022
CX complaint is gas leak from stove. Inspecrted/tested and verified complaint. Unit is Red tagged from gas Co. Used gas leak detector and found leak at front right of unit by valves and manifold. Spoke to Cody at WP Safety (77333796529).. He issued a P&L auth (K133W21WPL1). Parts are as follows are being shipped directly to VIA from WP. 97616429761641WP4456816WP4456817There was another part that might be needed which is no available and that is 9761752 which is not being sent. Returning tech needs to install parts and used gas leak detector to see if issue is resolved. If not they are to call WP safety back and let them know. Office can reschedule once parts arrive from WP; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bridgeville, DE 19933
Michael E.
Job Details:
06/09/2022
"CX complaint: damaging clothes. Tested and verified complaint. I found a prong from an electrical plug was lodged in the washplate and was snagging the fibers in towels. This unit is not missing any prongs from the electrical plug. I cleared object, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Bunker Hill, WV 25413
Danny R.
Job Details:
06/09/2022
installed parts checksok
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the outer door assy tested unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Bridgeville, DE 19933
Michael E.
Job Details:
06/09/2022
"CX complaint: damaging clothes. Tested and verified complaint. I found a prong from an electrical plug was lodged in the washplate and was snagging the fibers in towels. This unit is not missing any prongs from the electrical plug. I cleared object, tested unit and it is now working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM06
Near Bunker Hill, WV 25413
Danny R.
Job Details:
06/09/2022
installed parts checksok
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS09
Near Mechanicsville, VA 23116
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the outer door assy tested unit now functions normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Salisbury, MD 21804
Michael E.
Job Details:
06/09/2022
Replaced FC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/09/2022
cx complaint the unit is leaking. checked the unit and found that the leak is actually coming from the house drain for the washer. when i put the unit into a rinse and spin i noticed water started to come out of the wall. showed the cx so that they were aware.
We serviced a
WHIRLPOOL WASHER
Model mvwb766fw1
Near Virginia Beach, VA 23456
Carl A.
Job Details:
06/09/2022
"cx complaint of the LF error code checked unit to find the following error code F8E1,F0E3,also found unit leaking oil from gear case and play in the agatior ordering parts needed for repairs; ordrng 1 W11393685 (Transmission Gearcase) and 1 W11161960 (Whirlpool Washer Agitator) and 1 W11165546 (valve) and 2 labors"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Salisbury, MD 21804
Michael E.
Job Details:
06/09/2022
Replaced FC LED as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL WASHER
Model WTW8040DW4
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/09/2022
cx complaint the unit is leaking. checked the unit and found that the leak is actually coming from the house drain for the washer. when i put the unit into a rinse and spin i noticed water started to come out of the wall. showed the cx so that they were aware.
We serviced a
WHIRLPOOL WASHER
Model mvwb766fw1
Near Virginia Beach, VA 23456
Carl A.
Job Details:
06/09/2022
"cx complaint of the LF error code checked unit to find the following error code F8E1,F0E3,also found unit leaking oil from gear case and play in the agatior ordering parts needed for repairs; ordrng 1 W11393685 (Transmission Gearcase) and 1 W11161960 (Whirlpool Washer Agitator) and 1 W11165546 (valve) and 2 labors"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details:
06/09/2022
Installed parts and leaked checked unit for 25 minutes. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
06/09/2022
"Installed new valve, gearcse , clutch, pulley and hub. recalibrated unit and ran diag. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23832
Chris B.
Job Details:
06/09/2022
cx complaint unit lights not working inspected unit confirmed cx complaint found rc door lights out found 120v at lights ordering lights W11520324; ordrng 2 W11520324 (light)s
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAKZ0
Near Gordonsville, VA 22942
Kyle A.
Job Details:
06/09/2022
Installed parts and leaked checked unit for 25 minutes. Unit is now as designed.
We serviced a
MAYTAG WASHER
Model MVWC465HW3
Near Fredericksburg, VA 22406
Tanner B.
Job Details:
06/09/2022
"Installed new valve, gearcse , clutch, pulley and hub. recalibrated unit and ran diag. job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Chesterfield, VA 23832
Chris B.
Job Details:
06/09/2022
cx complaint unit lights not working inspected unit confirmed cx complaint found rc door lights out found 120v at lights ordering lights W11520324; ordrng 2 W11520324 (light)s
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTSQ0
Near Hanover, PA 17331
Sal R.
Job Details:
06/08/2022
CX complaint is that the tuni is not opperating. I found that the dispenser door is not staying closed causing the pod to fall out at the start of the cyckle. I also found that the thermal fuse in OL and the pod is half desolved in the water at the end of the cycle causing dishes to not get clean. I am ordering 1 dispenser (WPW10195175) and 1 thermal fuse (W10258275).; ordrng 1 W10258275 (thermal fuse 20 @ tribs) and 1 WPW10195175 (dispenser 24 @ tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Nottingham, MD 21236
Milton J.
Job Details:
06/08/2022
Complaint unit making noise after service. Inspected and found the electrical junction box vibrating. Flexed around and found position quiet. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Baltimore, MD 21217
Shane M.
Job Details:
06/08/2022
"cx complaint the unit isnt cooling. found when plugging unit into outlet, compressor is now buzzing. unit will need sealed system work. ordering all lokfittings compressor,capacitor,start device. R600a needed. 2 ct; ordrng 1 W11370574 (compressor) and 1 W11368894 (condenser) and 1 W11504418 (fitting) and 1 W11401413 (fitting) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (fitting) and 1 W11401409 (fitting) and 1 W11358319 (capacitor) and 1 R600"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Harwood, MD 20776
Shane B.
Job Details:
06/08/2022
installed console and mag. tested unit several times. it worked properly every time. no error codes appeared. invertor was not needed. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model GU2300XTSQ0
Near Hanover, PA 17331
Sal R.
Job Details:
06/08/2022
CX complaint is that the tuni is not opperating. I found that the dispenser door is not staying closed causing the pod to fall out at the start of the cyckle. I also found that the thermal fuse in OL and the pod is half desolved in the water at the end of the cycle causing dishes to not get clean. I am ordering 1 dispenser (WPW10195175) and 1 thermal fuse (W10258275).; ordrng 1 W10258275 (thermal fuse 20 @ tribs) and 1 WPW10195175 (dispenser 24 @ tribs)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Nottingham, MD 21236
Milton J.
Job Details:
06/08/2022
Complaint unit making noise after service. Inspected and found the electrical junction box vibrating. Flexed around and found position quiet. Unit is now functioning properly. -MJrob
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Baltimore, MD 21217
Shane M.
Job Details:
06/08/2022
"cx complaint the unit isnt cooling. found when plugging unit into outlet, compressor is now buzzing. unit will need sealed system work. ordering all lokfittings compressor,capacitor,start device. R600a needed. 2 ct; ordrng 1 W11370574 (compressor) and 1 W11368894 (condenser) and 1 W11504418 (fitting) and 1 W11401413 (fitting) and 1 W11504420 (coupler) and 1 W11490399 (drier) and 1 W11506623 (fitting) and 1 W11401409 (fitting) and 1 W11358319 (capacitor) and 1 R600"
We serviced a
KITCHENAID OVEN
Model KOCE507ESS09
Near Harwood, MD 20776
Shane B.
Job Details:
06/08/2022
installed console and mag. tested unit several times. it worked properly every time. no error codes appeared. invertor was not needed. unit is working as designed.
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Willow Hill, PA 17271
Andrew S.
Job Details:
06/08/2022
Cx complaint is that the unit is not starting and wouldn't fill. Upon arrival I found an F8E1 and F8E3. I cleared the error codes. I then ran the the diag test and found that the unit is filling slowly. I quoted the cx for the cost of the repair. Cx paid the service fee and will pay for the parts and labor when they get the money.
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Bowie, MD 20715
Shane B.
Job Details:
06/08/2022
"cx complaint is the simmer settings on the right front and middle burner clicking randomly when set on low. confirmed complaint. flames do not look good set on low and ignitors spark randomly when flames arent over the ignitor. i found some of the small caps were mixed up between some of the burnrs. once correct caps were on the burners the middle burner worked fine. RF is still not igniting properly. ignitor sits so high its hitting the cap causing very small spark. called techline and they said burner base must be misshappen. advised replacing burner base, spring, and cap. 7733836429. ordering parts. schedule when availalbe.; ordrng 1 W11173537 (holder-orf) and 1 W10831828 (cap-burner) and 1 W10836474 (cap-burner) and 1 W10554297 (spring)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Newburg, MD 20664
Robert A.
Job Details:
06/08/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hagerstown, MD 21740
Danny R.
Job Details:
06/08/2022
"compressor has power but buzzzing and tripping thermal fuse on co,mpressor will need conmpressor and evap replaced 3 call count; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (fitting compressor) and 1 W11506619 (couplink) and 1 W11504433 (couplink to filter dryer) and 1 W11504447 (couplink filter drier) and 1 W11546692 (evap) and 1 W11504448 (couplink evap) and 1 W11506620 (couplink evap) and 1 3call (3 call count evap replace)"
We serviced a
ROPER WASHER
Model RTW4516FW2
Near Willow Hill, PA 17271
Andrew S.
Job Details:
06/08/2022
Cx complaint is that the unit is not starting and wouldn't fill. Upon arrival I found an F8E1 and F8E3. I cleared the error codes. I then ran the the diag test and found that the unit is filling slowly. I quoted the cx for the cost of the repair. Cx paid the service fee and will pay for the parts and labor when they get the money.
We serviced a
KITCHENAID COOKTOP
Model KCGS950ESS02
Near Bowie, MD 20715
Shane B.
Job Details:
06/08/2022
"cx complaint is the simmer settings on the right front and middle burner clicking randomly when set on low. confirmed complaint. flames do not look good set on low and ignitors spark randomly when flames arent over the ignitor. i found some of the small caps were mixed up between some of the burnrs. once correct caps were on the burners the middle burner worked fine. RF is still not igniting properly. ignitor sits so high its hitting the cap causing very small spark. called techline and they said burner base must be misshappen. advised replacing burner base, spring, and cap. 7733836429. ordering parts. schedule when availalbe.; ordrng 1 W11173537 (holder-orf) and 1 W10831828 (cap-burner) and 1 W10836474 (cap-burner) and 1 W10554297 (spring)"
We serviced a
WHIRLPOOL RANGE
Model WGG745S0FS02
Near Newburg, MD 20664
Robert A.
Job Details:
06/08/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Hagerstown, MD 21740
Danny R.
Job Details:
06/08/2022
"compressor has power but buzzzing and tripping thermal fuse on co,mpressor will need conmpressor and evap replaced 3 call count; ordrng 1 W11370574 (compressor) and 1 W11504415 (coupler) and 1 W11504431 (fitting compressor) and 1 W11506619 (couplink) and 1 W11504433 (couplink to filter dryer) and 1 W11504447 (couplink filter drier) and 1 W11546692 (evap) and 1 W11504448 (couplink evap) and 1 W11506620 (couplink evap) and 1 3call (3 call count evap replace)"
We serviced a
MAYTAG DRYER
Model MGD8630HC3
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
06/08/2022
Per previous tech I was able to access and replace the miosture strips. I then tested the unit and found that it is functioning as intended. I also found that the vent coming out of the house was clogged and not allowing air to pass freely. Unit is now functioning as intedned. Job complete
We serviced a
WHIRLPOOL OVEN
Model KFGC506JIB01
Near Crownsville, MD 21032
Kevin P.
Job Details:
06/08/2022
"installed full lp conversion and tested, unit tests good. job complete."
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ01
Near Poquoson, VA 23662
Jason T.
Job Details:
06/08/2022
"Cx complaint, not cooling properly, installed parts to complete the repair, vacuumed and charged with 4.5 oz. Of r134a. Pressure tested the sealed system, low side losing 5 psi within 15 minutes of the compressor operating, found evaporator freon leak at the coils, pics on SD. Called tech line and spoke with Joel to document findings REF # 7733833201 unit is non repairable, advised cx she will be contacted in reference to the unit, cx agreed."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Centreville, MD 21617
Alexander W.
Job Details:
06/08/2022
CX stated unit will not turn on at all tested inspected and verified cx complaint found UI defective replaced UI with one from VS and tested unit. unit is now operating as desgined job is complete.
We serviced a
MAYTAG DRYER
Model MGD8630HC3
Near Mechanicsburg, PA 17050
Andrew S.
Job Details:
06/08/2022
Per previous tech I was able to access and replace the miosture strips. I then tested the unit and found that it is functioning as intended. I also found that the vent coming out of the house was clogged and not allowing air to pass freely. Unit is now functioning as intedned. Job complete
We serviced a
WHIRLPOOL OVEN
Model KFGC506JIB01
Near Crownsville, MD 21032
Kevin P.
Job Details:
06/08/2022
"installed full lp conversion and tested, unit tests good. job complete."
We serviced a
WHIRLPOOL BEVERAGE CENTER
Model WUB50X24HZ01
Near Poquoson, VA 23662
Jason T.
Job Details:
06/08/2022
"Cx complaint, not cooling properly, installed parts to complete the repair, vacuumed and charged with 4.5 oz. Of r134a. Pressure tested the sealed system, low side losing 5 psi within 15 minutes of the compressor operating, found evaporator freon leak at the coils, pics on SD. Called tech line and spoke with Joel to document findings REF # 7733833201 unit is non repairable, advised cx she will be contacted in reference to the unit, cx agreed."
We serviced a
WHIRLPOOL DRYER
Model WED6620HW2
Near Centreville, MD 21617
Alexander W.
Job Details:
06/08/2022
CX stated unit will not turn on at all tested inspected and verified cx complaint found UI defective replaced UI with one from VS and tested unit. unit is now operating as desgined job is complete.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20015
Roberto I.
Job Details:
06/08/2022
"Cx complaint no cool. Unit has 2yr warranty from Costco.Found both compartments at room temp. Both fans are running. The compressor is locked, it drags about 8A at the start and the overload trips. after few minutes the compressor attempt to start and the overload trips again in a loop. Ordering conpressor WPW10507886 and drier W10143759.**SEALED SYSTEM TECH** and **2 COUNTS*; ordrng 1 WPW10507886 (compressor) and 1 W10143759 (drier) and 1 sealed system tech and 1 2 counts"
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GL0
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/08/2022
CX Complaint is the unit is leaking water. Inspected unit and found the insulation between the door is soaking wet and modling due to dispenser leaking water. Ordering Dispenser and insulation.; ordrng 1 W10861000 (Dispenser) and 1 W11126003 (Insulation) and 1 W10746772 (Insulation)
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNXS2
Near Quinton, VA 23141
Gill G.
Job Details:
06/08/2022
"replaced level sensor, harness to both pumps and level sensor and drain pump. tested. unit is working as designed. collected for labor."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Lanham, MD 20706
Alexander D.
Job Details:
06/08/2022
replaced control and display board. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Washington, DC 20015
Roberto I.
Job Details:
06/08/2022
"Cx complaint no cool. Unit has 2yr warranty from Costco.Found both compartments at room temp. Both fans are running. The compressor is locked, it drags about 8A at the start and the overload trips. after few minutes the compressor attempt to start and the overload trips again in a loop. Ordering conpressor WPW10507886 and drier W10143759.**SEALED SYSTEM TECH** and **2 COUNTS*; ordrng 1 WPW10507886 (compressor) and 1 W10143759 (drier) and 1 sealed system tech and 1 2 counts"
We serviced a
JENNAIR DISHWASHER
Model JDTSS244GL0
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/08/2022
CX Complaint is the unit is leaking water. Inspected unit and found the insulation between the door is soaking wet and modling due to dispenser leaking water. Ordering Dispenser and insulation.; ordrng 1 W10861000 (Dispenser) and 1 W11126003 (Insulation) and 1 W10746772 (Insulation)
We serviced a
KITCHENAID ICE MAKER
Model KUIC18NNXS2
Near Quinton, VA 23141
Gill G.
Job Details:
06/08/2022
"replaced level sensor, harness to both pumps and level sensor and drain pump. tested. unit is working as designed. collected for labor."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ6
Near Lanham, MD 20706
Alexander D.
Job Details:
06/08/2022
replaced control and display board. tested unit. unit is now working properly
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near White Plains, MD 20695
Robert A.
Job Details:
06/08/2022
"Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I checked the IM and the arm was in the on position. I jumped the IM to harvest and the water valve to fill, it did nothing. I checked the incoming voltage to the IM and it was 122v. I cycled the power and nothing changed, the unit needs a new IM to resolve the issue. I'm ordering the part for the return visit. I collected the payment in full by CC.; ordrng 1 W10884390 (IM assembly 88.93)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Bowie, MD 20715
Shane B.
Job Details:
06/08/2022
cx complaint is the unit not making ice. cx said temps have been fine and water dispensor worked. when i arrived temps were good and bin a few cubes in it. thermistor on IM reads OL. replaced with preIDed part. tested IM for cx. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Woodstock, MD 21163
Robert L.
Job Details:
06/08/2022
"installed updated heater per TSP and s-17304, ran diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Drew B.
Job Details:
06/08/2022
"replaced evap, dryer pulled a 29 in vaccum had charged to 4.5 oz of 134a and watched as full frost pattern developed while on phone with MM had readings of 0 on the low and 125 on high and per senior ss tech this is an good working unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBW00
Near White Plains, MD 20695
Robert A.
Job Details:
06/08/2022
"Cx complaint that the unit is not making ice. I inspected the unit and confirmed the complaint. I checked the IM and the arm was in the on position. I jumped the IM to harvest and the water valve to fill, it did nothing. I checked the incoming voltage to the IM and it was 122v. I cycled the power and nothing changed, the unit needs a new IM to resolve the issue. I'm ordering the part for the return visit. I collected the payment in full by CC.; ordrng 1 W10884390 (IM assembly 88.93)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHW05
Near Bowie, MD 20715
Shane B.
Job Details:
06/08/2022
cx complaint is the unit not making ice. cx said temps have been fine and water dispensor worked. when i arrived temps were good and bin a few cubes in it. thermistor on IM reads OL. replaced with preIDed part. tested IM for cx. unit is working as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDTE204KPS0
Near Woodstock, MD 21163
Robert L.
Job Details:
06/08/2022
"installed updated heater per TSP and s-17304, ran diagnostics, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM00
Near Hanover, PA 17331
Drew B.
Job Details:
06/08/2022
"replaced evap, dryer pulled a 29 in vaccum had charged to 4.5 oz of 134a and watched as full frost pattern developed while on phone with MM had readings of 0 on the low and 125 on high and per senior ss tech this is an good working unit."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Enola, PA 17025
Andrew S.
Job Details:
06/08/2022
Cx complaint is that the unit is not making ice. Upon arrival I found that the ice maker had stopped mid cycle. I then tested for voltage and found that the harness has 120 v coming to it and no vlotage at the icemaker. I found that thermal fuse in the harness was reading OL. Maintanence department has a harness and is going to replace it themselves. I was unable to collect the service fee. Will need to get in touch with the leasing office to collect the service charge. Job complete
We serviced a
JENN-AIR COOKTOP
Model JGD3536WS01
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/08/2022
Replaced all parts and tested unit unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near Fairfax, VA 22030
Robert W.
Job Details:
06/08/2022
CX complaint is the unit has scratches in the door. Inspected unit and found scrateches in the protective film on door peeled back the film and door looks good. No door needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Cumberland, PA 17070
Fred G.
Job Details:
06/08/2022
"i was able to access unit and replace the control. finding out the sump is bad and is making the control short out. ordering 1 (W11087226), 1 (W11025157). scheduled cx for 6/9/22; ordrng 1 W11087226 (control elec) and 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ04
Near Enola, PA 17025
Andrew S.
Job Details:
06/08/2022
Cx complaint is that the unit is not making ice. Upon arrival I found that the ice maker had stopped mid cycle. I then tested for voltage and found that the harness has 120 v coming to it and no vlotage at the icemaker. I found that thermal fuse in the harness was reading OL. Maintanence department has a harness and is going to replace it themselves. I was unable to collect the service fee. Will need to get in touch with the leasing office to collect the service charge. Job complete
We serviced a
JENN-AIR COOKTOP
Model JGD3536WS01
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/08/2022
Replaced all parts and tested unit unit is working properly.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM06
Near Fairfax, VA 22030
Robert W.
Job Details:
06/08/2022
CX complaint is the unit has scratches in the door. Inspected unit and found scrateches in the protective film on door peeled back the film and door looks good. No door needed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near New Cumberland, PA 17070
Fred G.
Job Details:
06/08/2022
"i was able to access unit and replace the control. finding out the sump is bad and is making the control short out. ordering 1 (W11087226), 1 (W11025157). scheduled cx for 6/9/22; ordrng 1 W11087226 (control elec) and 1 W11025157 (pump&motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Harrisburg, PA 17110
Andrew S.
Job Details:
06/08/2022
Cx complaint is that the door gaskets are coming loose on both doors. Upon arrival I found that both door had the gasket loose and drooping at the bottom. I was able to get the gaskets secured in the door channel but they worked loose in a few openings. I am ordering both door gaskets. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11240749 (RC Door gasket) and 1 W11229610 (FC Door Gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Yorktown, VA 23693
Lucas R.
Job Details:
06/08/2022
"cx complaint unit not completing cycle, checked unit found 9-2 drain electrical problem, found drain hose ran wrong from instalation, elbow kinked, reran drain hose, cleared codes, tested, unit working as designed."
We serviced a
JENN-AIR RANGE
Model JGRP748HL01
Near Phoenix, MD 21131
Neil H.
Job Details:
06/08/2022
"rf ignitor as chip missing causing the ignitor to keep clicking which is causing the gas noise and the bake cycle not activating start button wanted to have cx turn unit off at breaker for 5 mins and reset and see if that fixes panels not labeled properly so she will wait until husband comes home but ordering control in case needed 2count for the time needed to take unit apart and putting backtogether and testing; ordrng 1 W11320016 ( Switch, Harness) and 1 W11328263 ( Switch, Harness) and 1 W11320016 (Switch, Harness) and 1 W11492275 (Interface, User)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Dover, PA 17315
Bernard M.
Job Details:
06/08/2022
"Cx complaint unit doesn't power on. When arrived cx had unit unplugged, restoired power and it wouldn't come on. Entered in diag and found error code F6E2,UI fault. Unit wouldn't run test, every button pushed unit just chimed with no activation. Gave cx quote for UI and he'll be doing repair himself. Cx paid 120 service fee"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDB06
Near Harrisburg, PA 17110
Andrew S.
Job Details:
06/08/2022
Cx complaint is that the door gaskets are coming loose on both doors. Upon arrival I found that both door had the gasket loose and drooping at the bottom. I was able to get the gaskets secured in the door channel but they worked loose in a few openings. I am ordering both door gaskets. Please contact cx when the parts are available to schedule the retrun visit.; ordrng 1 W11240749 (RC Door gasket) and 1 W11229610 (FC Door Gasket)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Yorktown, VA 23693
Lucas R.
Job Details:
06/08/2022
"cx complaint unit not completing cycle, checked unit found 9-2 drain electrical problem, found drain hose ran wrong from instalation, elbow kinked, reran drain hose, cleared codes, tested, unit working as designed."
We serviced a
JENN-AIR RANGE
Model JGRP748HL01
Near Phoenix, MD 21131
Neil H.
Job Details:
06/08/2022
"rf ignitor as chip missing causing the ignitor to keep clicking which is causing the gas noise and the bake cycle not activating start button wanted to have cx turn unit off at breaker for 5 mins and reset and see if that fixes panels not labeled properly so she will wait until husband comes home but ordering control in case needed 2count for the time needed to take unit apart and putting backtogether and testing; ordrng 1 W11320016 ( Switch, Harness) and 1 W11328263 ( Switch, Harness) and 1 W11320016 (Switch, Harness) and 1 W11492275 (Interface, User)"
We serviced a
MAYTAG WASHER
Model MVWB865GW0
Near Dover, PA 17315
Bernard M.
Job Details:
06/08/2022
"Cx complaint unit doesn't power on. When arrived cx had unit unplugged, restoired power and it wouldn't come on. Entered in diag and found error code F6E2,UI fault. Unit wouldn't run test, every button pushed unit just chimed with no activation. Gave cx quote for UI and he'll be doing repair himself. Cx paid 120 service fee"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boyds, MD 20841
Ricardo S.
Job Details:
06/08/2022
"Cx complains that the unit leaks from right bottom corner, inspected the unit, the unit leaks from some holes in the inner door, order adhesive and lower spray arm; ordrng 1 WP482338 (adhesive) and 1 WPW10491331 (spray arm) and 1 rsonly (RS ONLY)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Newport News, VA 23602
Lucas R.
Job Details:
06/08/2022
"cx complaint unit no cooling, no ice, checked unit found ff evap clogged with ice, evap thermistor oor at 9k ohms while covered in ice, unit also needs drip pan kit per service pointer, deli drawer cracked from ice buildup s code covers labor for drip pan only, quoted cx parts W11033168 61.90 W11457241 72.27, labor 110.00, shipping 15.00, tax 8.05, total 387.22, cx unsure if repair, contacting whirlpool as were informed unit had 10 year warranty."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Kingsville, MD 21087
Neil H.
Job Details:
06/08/2022
cx complaint the unitnot cooling found heavy frost on back wall of the unit new thermistor updated control and temp sensor if needed. 2count needed to thaw the evap; ordrng 1 W11496886 (Control Assembly) and 1 WPW10384183 (thermistor) and 1 WPW10383615 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Brunswick, MD 21716
Ricky E.
Job Details:
06/08/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Boyds, MD 20841
Ricardo S.
Job Details:
06/08/2022
"Cx complains that the unit leaks from right bottom corner, inspected the unit, the unit leaks from some holes in the inner door, order adhesive and lower spray arm; ordrng 1 WP482338 (adhesive) and 1 WPW10491331 (spray arm) and 1 rsonly (RS ONLY)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF707ESS01
Near Newport News, VA 23602
Lucas R.
Job Details:
06/08/2022
"cx complaint unit no cooling, no ice, checked unit found ff evap clogged with ice, evap thermistor oor at 9k ohms while covered in ice, unit also needs drip pan kit per service pointer, deli drawer cracked from ice buildup s code covers labor for drip pan only, quoted cx parts W11033168 61.90 W11457241 72.27, labor 110.00, shipping 15.00, tax 8.05, total 387.22, cx unsure if repair, contacting whirlpool as were informed unit had 10 year warranty."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW02
Near Kingsville, MD 21087
Neil H.
Job Details:
06/08/2022
cx complaint the unitnot cooling found heavy frost on back wall of the unit new thermistor updated control and temp sensor if needed. 2count needed to thaw the evap; ordrng 1 W11496886 (Control Assembly) and 1 WPW10384183 (thermistor) and 1 WPW10383615 (thermistor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAHZ0
Near Brunswick, MD 21716
Ricky E.
Job Details:
06/08/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Lancaster, PA 17601
Justin L.
Job Details:
06/08/2022
cx complaint once turned on burners get hotter and hotter burning food. was able to access unit and found that the left front and right rear infinite switches werent cycling properly. contacted safety 7733808119. whirlpool will ship front left (W11129442) switch to cx and once arrived they will contact us to set return; ordrng 1 W11129442 (left front switch) and 1 WP7403P23860 (right rear switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20601
Robert A.
Job Details:
06/08/2022
"Cx complaint that the unit is still not making ice. I inspected the unit and confirmed the complaint. I found the ice bin with no ice in it. The unit is cooling fine in both areas. I ran tests 44, 45, 46 47 and 48. All test passed with no issues. I checked the harness at the bottom of the FC door and it looks fine. I called techline to document the issues, they walked me through many tests and recommended ordering new controls to resolve the issue. I'm ordering the parts for the return visit.sr7733839777; ordrng 1 W11566894 (dispenser control) and 1 W11595219 (main control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC704FPS04
Near Potomac, MD 20854
Roberto I.
Job Details:
06/08/2022
"Replaced control kit, unit still not working and no voltage sent to isolation valve during water dispensing. Called tech line, spoke to Andrew (sr # 7733836815). Avter several voltage checke, he advised me to replace the control kit. The main control doesn't receive ani incoming voltage on P1 connector but Andrew told me this is not possible otherwise nothing works. Double checked several time and there is no incoming voltage to P1 connector. The orion board should send voltage to P1 on main board. Ordering orion board W11336586. Reordering control kit W11533213 per tech line; ordrng 1 W11336586 (orion board)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM06
Near Triangle, VA 22172
Tanner B.
Job Details:
06/08/2022
"7733830883 from WPL... FC Evap not deforsting. cleared ice and checked heater , fan , thermisitor and thermisitor at control .. heater 87.5 ohms , thermisitor 4k ohms at control and 5.5kohms at control .. Found the return line kinked to evap, sent wpl techline pic and they are sending it for review .. Job completge"
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS01
Near Lancaster, PA 17601
Justin L.
Job Details:
06/08/2022
cx complaint once turned on burners get hotter and hotter burning food. was able to access unit and found that the left front and right rear infinite switches werent cycling properly. contacted safety 7733808119. whirlpool will ship front left (W11129442) switch to cx and once arrived they will contact us to set return; ordrng 1 W11129442 (left front switch) and 1 WP7403P23860 (right rear switch)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Waldorf, MD 20601
Robert A.
Job Details:
06/08/2022
"Cx complaint that the unit is still not making ice. I inspected the unit and confirmed the complaint. I found the ice bin with no ice in it. The unit is cooling fine in both areas. I ran tests 44, 45, 46 47 and 48. All test passed with no issues. I checked the harness at the bottom of the FC door and it looks fine. I called techline to document the issues, they walked me through many tests and recommended ordering new controls to resolve the issue. I'm ordering the parts for the return visit.sr7733839777; ordrng 1 W11566894 (dispenser control) and 1 W11595219 (main control)"