Service History 112 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near South Mountain, PA 17261

Andrew S.

Job Details: 10/11/2023

Cx complaint is that the unit is not getting enough water. Upon arrival I found that the unit has an F8E1 and an F0E3. I then ran the valves manually and found that the cold valve is humming but not opening. I removed the hoses and verified that the water supply is sufficient. I am ordering the valve. I was able set the return for Monday 10/16 anytime.; ordrng 1 W11165546 (Inlet Valve)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Smyrna, DE 19977

Frederick R.

Job Details: 10/11/2023

CX complaint is no drain. Inspected/tested and found unit stuck in drain. Control board sending constant voltage to drain pump. CX has unit unplugged. Unit needs control board. Qouted CX cost for repair and they declined to proceed. Collected the $139 SC fee by CC. CX said she will call if she changes her mind. Job is complete

We serviced a

WHIRLPOOL DRYER

Model MGDC215EW0

Near Silver Spring, MD 20902

Roberto I.

Job Details: 10/11/2023

"CX complaint long time to dry the clothes, timer not running.Ran a high heat timed dry cycle, noticed of small flame from the burner and temperature not getting hotter that 120F. The burner never turned off. The timer worked ok on timed dry. Quoted repair $571.28, with $125 labor for burner assy replacement. BEFORE THE BURNER REPLACEMENT WE HAVE TO CHECK THE GAS PRESSURE AND MAKE SURE THIS IS OK. I was unable to replicate the issue with timer, Cx aware, if the issue comes back, a new timer is needed too. Cx needs more time to make a decision; ordrng 1 W10823508 (buner assy) and 1 gas pressure tester"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Bethesda, MD 20817

Julian H.

Job Details: 10/11/2023

GOT HERE replaced leds all FC leds work & top left on RC same as b4 when i replace lights call TL Steve checkedaurora board connector J3 pin1-2 no power coming out when open door unplugged connector check pins from control sending185vdc other side of connector sending 25vdc issue with board. CX PIF; ordrng 1 W10830288 (cntrl-elec aurora)

We serviced a

WHIRLPOOL WASHER

Model WED5100HW3

Near Adamstown, MD 21710

Ricky E.

Job Details: 10/11/2023

"installed part, unit cks ok.."

We serviced a

WHIRLPOOL DISHWASHER

Model Wdta50sakz2

Near Ellicott City, MD 21043

Emmanuel R.

Job Details: 10/11/2023

"Cs unit is leaking from the left rear corner, confirmed complaint. I found the drain hose wasnt secured so i secured it and the water pressure was too high so when it fills water will over flow inside the inlet water resevior. Lowered the water pressure. Unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Abingdon, MD 21009

Neil H.

Job Details: 10/11/2023

cx complaint upper i/m wasn't making ice found the fill tube frozen i thawed it and tested now filling and unit checked good i/m passed harvest test

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS08

Near Gaithersburg, MD 20878

Ricardo S.

Job Details: 10/11/2023

"Cx complains about a broken pc in the microwave door, inspected unit, the door feels to heavy.. you have to push on the door and hold it before it works door all the time.. interlock swithces cks ok, door problem.. something broke inside the door .. order parts; ordrng 2 W10874474 (hinge-door)s"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MW0

Near Lexington Park, MD 20653

Shane B.

Job Details: 10/11/2023

installed ordered part and restored power. set time and tested oven. ran bake at 350 and unit heated properly. unit is working as desgined. '

We serviced a

JENN-AIR OVEN

Model JDR8895AAS

Near Hummelstown, PA 17036

Cody H.

Job Details: 10/11/2023

"CX complains unit top oven will not lock. CX is without warranty, quoted cx for service fee, cx agreed. Found unit control to not be sending voltage for lock to engauge as well as lock physically not opperating. Quoted cx for control and lock, cx declined further service at this time. CX paid service fee with check. No further work needed unless cx calls in and agrees to repair. CX EMAIL ADDED."

We serviced a

MAYTAG WASHER

Model MVWC565FW3

Near Highspire, PA 17034

Cody H.

Job Details: 10/11/2023

"CX complains unit is running off balance every cycle. CX is within manufacture warranty. Unit shows f0e5- error. Ran unit through diagnostic test and when unit went to spin it started running off balance and slowwed spinning. Inspected uner unit and found gearcase had failed. Unit will need gearcase and spin basket along with actuator, splutch, hub, motor, Cx to reach out to office when spin basket arrives. CX EMAIL ADDED; ordrng 1 W11550891 (agitator) and 1 W10752719 (spin basket) and 1 W10752187 (agitator bolt) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL FREEZER

Model WRT138FFDW01

Near Cockeysville, MD 21030

Alexander D.

Job Details: 10/11/2023

"cx complaint frost accumulating in fz. inspected unit and verified complaint. found light frost on items and back wall as if warm air is getting in. no gaps in gasket but found weak suction on fz door. found gaps in fz liner. sealed fz liner with rtv and fluffed gasket with heatgun. tested unit, suction on door feels better now. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Bowie, MD 20721

Leon

Job Details: 10/11/2023

Client's complaint was they felt like the noblest. Loose confirmed the issue seeing that the collar inside of the middle knob wasn't present after the installation.Call whirlpool safety told them they said they will cover everything; ordrng 1 W11211501 (Knob)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Lexington Park, MD 20653

Shane B.

Job Details: 10/11/2023

"cx complaint is the unit not running cycles. she has tried multiple different cycles, cx says sensing flashes but unit adds no water, does nothing else. she also found a screw under unit. looks like a screw from the guard. i checked for codes and found F8E1. cleared code, ran service cycle. unit filled properly. during agitation unit is making a grinding noise. during spin unit made the same noise. nspeceted under unit. found guard sitting on the floor. gearcase is stripped so screws keep falling out. guard was hitting the belt causing damage to belt. unit will need gearcase, guard and belt. schedule when parts are availbel.; ordrng 1 W11454372 (gearcase) and 1 W11409708 (guard) and 1 W11611297 (belt) and 2 W11573574 (screws)s"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Bel Air, MD 21015

Neil H.

Job Details: 10/11/2023

F03F11CX COMPLAINT UNIT LOCKED AND PUMP JUST KEEPS RUNNING CONTROL MCU NEEDED CONTROL FAILURE 499.47 COLLECTED PAID IN FULL; ordrng 1 W11616491 (Whirlpool Washer Control Board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JF42NXFXDE02

Near Richmond, VA 23229

Chris B.

Job Details: 10/11/2023

replaced fc door gasket tested unit working as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ2

Near Washington, DC 20017

Brian F.

Job Details: 10/11/2023

"Cx states unit is leaking. Pulled unit from cabinet, removed outer door, ran normal cycle. Found water leaking from seam at bottom left of tub. Ordering tub.; ordrng 1 W11409866 (tub)"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Washington, DC 20011

Brian F.

Job Details: 10/11/2023

"Cx states water dispenser paddle gets stuck in on position. Tested, unable to reproduce issue, cx says it has been happening less but still an issue. Ordering water dispenser paddle and spring.; ordrng 1 W11679631 (paddle) and 1 W10672578 (spring)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Alexandria, VA 22304

Lloyd B.

Job Details: 10/10/2023

"Cx complained the units drawers would hit. Inspected the unit and found the rivet that holds the rail on the right side, is broken so the rail in the front, is falling causing the buckets to hit. Unit needs new center support assy; ordrng 1 W10794550 (center support assy)"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0LZ0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/10/2023

Cx complaint is that the LF burner is not working. Upon arrival I verified that the other burners are functioning. I then removed the cooktop and tested the burner and the voltage. I found that the burner is only getting 123 V. I accessed the rear panel and replaced the infinite switch. i then tested the unit and found that it is now functioning as intended. Job compelte

We serviced a

WHIRLPOOL DISHWASHER

Model GU2500XTPS7

Near Providence Forge, VA 23140

Lucas R.

Job Details: 10/10/2023

"cx complaint lights on, not all cycles working, checked unit 120 vac at control, dc voltage at panel, verrified ribbon connectors seated, failure in panel membrane, quoted cx part WP3385741 $226.53, labor $110.00, shipping $15.00, tax $15.39, total $396.92, cx unsure repair or replace at this time. documented safety via email."

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Chambersburg, PA 17202

Andrew S.

Job Details: 10/10/2023

"Cx complaint is that the unit is throwing an F9E1 and keeps going off balance. Upon arrival I found an F9E1 and an F1E2. I cleared the error codes and entered the diag test. The unit filled and drained but never stopped draining. I attempted to unplug the unit but is is still stuck in the drain cycle. I checked the pressure tube and found it to be free of any obstructions. I am ordering the Control, stator and slider and I also found that the valve continued to drip even several minutes after the unit was shut down. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W11400157 (Valve housing)"

We serviced a

MAYTAG ICE MAKER

Model MFI2269FRZ05

Near Alexandria, VA 22312

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit leaked from the ice maker. Inspected the unit and found the ice maker never stopped making ice and overflowed the bin and the area where it sits. The bail arm is installed but not stopping the ice production. Unit needs new ice maker; ordrng 1 wpw10300024 (ice maker)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Lusby, MD 20657

David J.

Job Details: 10/10/2023

"Customer complaint unit was not dispensing water properly with water filter in after my last visit I had found this unit unit needed a new filter head arrived today and turned water off disassembled old filter, head and reinstalled new turn water back on and tested unit unit now fills properly with filter in unit. Tested with customer Unit is now working as intended. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Fairfax, VA 22033

Tanner B.

Job Details: 10/10/2023

"Concernt he unit leaking , adjusted the valve connections. ran norrmal cycle and found the stand pipe overflowing . informed cx to get plumber to address issue . Job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Washington, DC 20003

Samuel R.

Job Details: 10/10/2023

cx complaint unit filter is stuck.inspected unit and found filter housing to be broken.replaced filter housing and unit is now working properly

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Gloucester Point, VA 23072

Orbie

Job Details: 10/10/2023

"installed harness, belt and cam. tested unit. heard loud noise from gearcase. tried removing hub to verify, unable to do so. will need to be cut off. ordering washplate and motor as well.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W11551646 (hub) and 1 W10752187 (screw)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Washington, DC 20002

Samuel R.

Job Details: 10/10/2023

cx complaint unit ice maker stopped.tested ice maker and could confirm.replaced ice maker and ice maker cycled properly.unit is now good.

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ01

Near Gloucester, VA 23061

Orbie

Job Details: 10/10/2023

"installed valve. tested unit in 57, 02. pulled top cover to find loose connector going to IM. reseated connector, tested 57 again. 01. filled icemaker in 45. tested FC icemaker as well, unit also filled. advised cx to monitor unit and wait 24-48hrs for ice production."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near West River, MD 20778

David J.

Job Details: 10/10/2023

"Customer complaint unit had vibration noise after previous visit. I had found the cabinet was tweaked, causing a humming vibration. Every time the unit was used arrived today and removed unit from cabinet. Replaced parts and reinstalled tested unit unit is now working and sounding as it should job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404EBS

Near Virginia Beach, VA 23462

Austin D.

Job Details: 10/10/2023

"cx complaint unit is leaking. checked the unit and found that the unit iis leaking at the front right corner. found sediments on the gaskets. ordering new seals. no leaks found at the pump, inlet vavle, etc. office will call back to reschedule.; ordrng 1 W10909089 (lower seal,bottom) and 1 W11177741 (door gasket)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC2

Near Mattaponi, VA 23110

Orbie

Job Details: 10/10/2023

"cx complaint unit shutting off in the middle of the cycle. checked unit verified complaint. no codes, but unit stops tumbling and heating in the middle of cycle. motor overheating. ordering blower wheel and motor, send tech back out with control just to be safe.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Laurel, MD 20707

Leon

Job Details: 10/10/2023

"Class complaint was door wooden lock confirmed the issue. Seeing the door strike wasn't making contact, replace the dooe strike test. It unit everything worked as it should."

We serviced a

WHIRLPOOL DRYER

Model WED72HEDW0

Near Alexandria, VA 22303

Lloyd B.

Job Details: 10/10/2023

"Cx complained the unit did not start. Inspected the unit and found a proper 240vac but when hitting start, there was a click. Checked the door switch, thermal fuse and belt switch all opens and closes and has less then 1ohm. There is a F4E4 for line voltage problem. Unit needs new control; ordrng 1 WPW10654005 (control)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDPA70SAMZ2

Near Myersville, MD 21773

Ricardo S.

Job Details: 10/10/2023

"Cx complains about an error code f8e4 inspected unit, and drip pan is full of water, the dishwasher is a little unlevel.. i ran normal cycle and unti leaks from the right lower corner, so i lift the front legs and now the unit stops leaking.. dw tested and works fine"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Broadway, VA 22815

Danny R.

Job Details: 10/10/2023

found water by passing water vavle filling tube an not heating will need heater control addaptor and gasket with vavle; ordrng 1 W11579561 (water vavle) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adapter) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter) and 1 W11579559 (ui control)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Norfolk, VA 23502

Carl A.

Job Details: 10/10/2023

repalced control board tested and calibrated unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ01

Near Front Royal, VA 22630

Ezra M.

Job Details: 10/10/2023

"replaced evap fan motor, verified operation"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS09

Near Suffolk, VA 23437

Zachery R.

Job Details: 10/10/2023

"replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Halethorpe, MD 21227

Shane M.

Job Details: 10/10/2023

"cx complaint the unit isnt finishing cycles. ffound error code F0E5. raned test cycle, unit passed. advised to cx do not overload machine & do not wash single bedding items."

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Germantown, MD 20874

Julian H.

Job Details: 10/10/2023

CX complaint about unit not working giving a F2e2 error followed svc pointer W11436350B that talks about a disconnected ribbon or a failure with console took console apart & all connectors looked fine replaced part with preid caibrated & working properly CX PIF THRU APP

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Vienna, VA 22182

Jason A.

Job Details: 10/10/2023

CX complaint RANGE F2E1 error code. Verfied error. & cleared. Checked cooling fan runs & no other errors. Checked connections & cables. Parts OOS > JJ; ordrng 1 W10919303 (Console UI SS) and 1 W11108634 (Display board) and 1 W11295990 (MRC2 control) and 1 W11025616 (ribbon cable)

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Portsmouth, VA 23704

Carl A.

Job Details: 10/10/2023

"cx complaint of water leaking from unit ,checkedu nit to find drain line frozen up,thaw drain line tested unit works as deisnged,drain line might be cloplasing internaly could not tell at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Norfolk, VA 23505

Carl A.

Job Details: 10/10/2023

"cx complaint of unit not making ice and leaking water from dispencer,ran unit through diag to find an open hearness in door ordeirng door and fliter housing as door is broken ordering parts needed for repairs 2 techs as help is need to feed wire through unit; ordrng 1 W11551458 (Door, Freezer (includes Door Gasket)) and 1 W11162042 (housing)"

We serviced a

JENNAIR REFRIGERATOR

Model JS42CXDUDB02

Near Arlington, VA 22207

Demonte S.

Job Details: 10/10/2023

"Inspected the unit. Found that the cx is saying that the Refrigerator is making a clicking noise. Clicking noise is the Control Board surging / beeping noise is coming from the Control Board. Removed the harness from the Freezer Fan Motor. Control Board kept making the clicking / beeping noise. Unit will need the Control Board = W10789107 & Freezer Fan Motor = W10822580. Cx paid for the Service Call Only by check. Check is in blue money bag. If the cx calls back order these parts on file. Don't go without parts. ( This will also need to be counted as a two tech 2 count, if the cx calls back within 30 days. )"

We serviced a

WHIRLPOOL OVEN

Model GBD307PDT4

Near Powhatan, VA 23139

Joseph D.

Job Details: 10/10/2023

Unit with f2 errors as service guys stated I reseated all connections and restarted unit if problem persists unit will need control which is now no longer available and unit would not be repairable

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS00

Near Kingsville, MD 21087

Neil H.

Job Details: 10/10/2023

"8.9 AMPSCOMPRESSOR MAKES BUZZING NOISE AND RELAY CLICK COMPRESSOR LOCK UP S.S. NEEDED $139 COLLECTED; ordrng 1 WPW10466675 (compressor), used 2 (S.S. REPAIR NEEDED) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Arnold, MD 21012

Israel R.

Job Details: 10/10/2023

Customer complaint unit is shaking when is spinning. When i was taking pictures i notice the unit did not have a clear serial number. I told the customer he tried to look for the registration. But he will need to call The extended warranty to find out if we can work on this. I found the tube is not round. The wash plate is stuck and the hub is waearing ou. Also suspension needs to be replaced. Please call customer to confimr that the unit is covered. Or if the custoemr can get the extended warranty to cover the repair.; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W11130362 (suspension)

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW3

Near Severn, MD 21144

Israel R.

Job Details: 10/10/2023

Installed control and tested on rinse and sping and the unit completed the cycle and unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesapeake, VA 23323

Zachery R.

Job Details: 10/10/2023

"cx complaint no heat, checked unit, unit has open thermal fuse and element, quoted cx, cx approved repair. replaced parts tested, collected payment, advised to have vents cleaned for efficient dry times.; ordrng 1 WP3392519 (thermal fuse(zr v/s)) and 1 279838 (element(zr v/s))"

We serviced a

WHIRLPOOL DRYER

Model WED4800XQ3

Near Harbeson, DE 19951

Taylor F.

Job Details: 10/10/2023

Cx complaint is unit not starting. Found the voltage getting supplied to the unit is unsufficiant. L1 had 28VAC to ground. Cx needs an electrician to resolve issue. Job is complete. Cx paid SC by CC.

We serviced a

KITCHENAID RANGE

Model KSEG700ESS6

Near Damascus, MD 20872

Justin S.

Job Details: 10/10/2023

"CX complaint saferange burning odor-power wires burnt.Service pointer. Replaced terminal block with van stock. Checked all features non unit and Range is working good.; ordrng 1 WPW10245259 (block-term), used 1 WPW10245259 (TERMINAL BLOCK) from stock"

We serviced a

KITCHENAID RANGE

Model KDRS407VSS04

Near Damascus, MD 20872

Justin S.

Job Details: 10/10/2023

cx says they will ocassionally be cooking on the unit and the ignitors will start clicking. cx says they dont have the burners near the ignite part of the knobs. showed the cx it can happen when the burners go near the ignite section. the unit is getting 120/240/120vac and 0vac at the terminal block. removed the burners and resecured to connect ground better. the right rear holder was only in hand tight. Still could not dupilcate fault. Asked CX to Take video of Fault

We serviced a

KITCHENAID COOKTOP

Model KGCC566RBL00

Near Aldie, VA 20105

Daniel J.

Job Details: 10/10/2023

last vist ordered burner caps using info from service matters found all burner caps same size just different colors blk gray and tan; ordrng 2 WP8286155CB (burner cap)s and 2 WP8286153CB (burner cap)s and 1 WP8286156CB (ao burner)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDBM00

Near Fairfax, VA 22033

Tanner B.

Job Details: 10/10/2023

"1-W11346622 filter housing iof cx calls back . Concern low ice production and poor water flow. found w/ bypass tool the water flow increases . i thought it should be a little more so i checked the water supply. with suppy valve off the valve is still allowing water flow , the valve could still be an issue . Informed cx of the situation"

We serviced a

MAYTAG WASHER

Model MVW6230RHW1

Near Lewes, DE 19958

Michael E.

Job Details: 10/10/2023

CX complaint: unit not coming on. Tested and verified complaint. display is blank and door not unlocking. We do have 120 vac into control and 12 vdc and 5 vdc to UI. No LED on control. Quoted CX price to replace control W11543994 and UI W11478524 and saved quote. CX paid 139.00 by check. CX did not approve repair at tghis time. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20878

Justin S.

Job Details: 10/10/2023

"CX complaint no cool refrigerator - sp w11634348 - special project s71162 - sp w11634348 - not cooling. Upon arrival replaced compressor and filled unit with 2oz of r600a. Installed a UV die filter(P/N:WPW10143759). Uniit is now cooling good.; ordrng 1 WPW10143759 (dryer), used 1 WPW10143759 (DRIER) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22408

Robert W.

Job Details: 10/10/2023

Complaint is the unit isnt cooling in either section. Inspected unit and found unit is running no frost pattern on evap pulled unit and foiund compressor is on but not cooling at all. Ordering compressor dryer and coupler and inverter; ordrng 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier)

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near North, VA 23128

Orbie

Job Details: 10/10/2023

cx was unsure if washer basket was supposed to move. advised cx unit working as designed. advised cx to call us back if unit has any issues.

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS20

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/10/2023

Cx complaint unit is not working properly inspected unit removed and replaced the inner door glass tested and inspected for proper use unit now functions Normally

We serviced a

JENNAIR RANGE

Model SVE47600W

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/10/2023

Cx complaint nothing is working except for the display none of the eyes work and oven doesn't work found bad control unit will need new control qouted 635.03 cx paid 139.00 service call; ordrng 1 WP71001799 (cntrl-elec)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Fredericksburg, VA 22408

Robert W.

Job Details: 10/10/2023

"CX Complaint is the unit isnt cooling. Inspected unit and found unit has bee unplugged and in the storage unit plugged unit up and compressor is coming on pulled evap cover and evap is starting to frost, found heater wire failed keeping power from getting to heater. replaced heater unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/10/2023

Installed foam seal per instructions sent to Me over from TechLine tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Clarksburg, MD 20871

Justin S.

Job Details: 10/10/2023

replaced the ice maker and reset power tot he unit. test 56 no error codes. test 57 the ice maker makes a full revolution. test 45 the ice maker fills. the unit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG515S0JS2

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/10/2023

"Cx complains that the unit not holding temperatures, inspected unit, temp sensor read 1069k ohms.. connections on main board cks ok, oven reach 423 degrees, Low temp 362 .. then 407H, 355 L .. ran test mode no error codes, the e913 is the memory checksum, so i calibrate the temp, now the oven reach and holding temperatures, 419h, 375L, 407H,368L, 414H, 378L 4.21H, 372 L temp cks ok"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near North, VA 23128

Orbie

Job Details: 10/10/2023

everything appears to be working as designed with dryer. advised cx to monitor unit to verify working condition.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Woodsboro, MD 21798

Ricardo S.

Job Details: 10/10/2023

"Cx complains that the unit make noises, inspected unit, the noise comes from underneath, ran test mode, no error codes, the slider spring is loose and make noises, slider cks ok, spring back in place, unit tested and washer works fine"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Arlington, VA 22204

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit would leak. Installed new tub nuts and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG550S0LZ4

Near Severn, MD 21144

Israel R.

Job Details: 10/10/2023

Customer complaint unit is the same issue. F3E0 sensor open short. I tested sensor and is reading 1111. I tested at the control and is reading the same when i unplugged the sensor the board displays 179 degrees when i plug in the sensor is reading '---'. Contorl is unable to decode the sensor. Unit will need new control. Not in stock. Call customer when part is available.; ordrng 1 W11620570 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4616FW3

Near Laurel, MD 20724

Israel R.

Job Details: 10/10/2023

Installed new control and motor and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Big Pool, MD 21711

Ken M.

Job Details: 10/10/2023

"Customer complaint is that the unit is giving random PF or blinking time. Console is unresponsive, just beeps. Cycled power to the unit and tried to get into diagnostics. Unit would not enter diagnostics. Ordering console and control.; ordrng 1 W11324037 (console) and 1 W11322905 (cntrl-elec)"

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS20

Near Arlington, VA 22201

Lloyd B.

Job Details: 10/10/2023

Cx complained the element had fallen. Installed new support clip and the unit now will work as designed. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ephrata, PA 17522

Justin L.

Job Details: 10/10/2023

Cx complaint dispenser doesnt shut off. Was able to access unit and verify concern. Removed dispenser and found excess rubber causing the switch to stick in open position. Removed and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Lancaster, PA 17601

Justin L.

Job Details: 10/10/2023

Was able to access unit and replace door. Heated gasket to sit unit now checks good no further work needed

We serviced a

MAYTAG DRYER

Model MEDC200XW1

Near Ephrata, PA 17522

Justin L.

Job Details: 10/10/2023

Was able to access unit and replace parts. Tested unit and unit checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near Leesburg, VA 20175

Ricky E.

Job Details: 10/10/2023

"ck fnd units doors not holding the gaskets in place, or will not accept the gasket.. the unit will need the ff and fzr door..; ordrng 1 w11575716 (ff, door) and 1 LW10638683 (dor-fip)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mount Airy, MD 21771

Justin S.

Job Details: 10/10/2023

the cx says the unit is not drying well anymore. the unit has rinse aid. the unit has a f4e2(heat) and a f10e2(vent) error codes in memory. ran the diagnostic and the unit shuts down mid cycle with a f4e2 error code. found 120vac between p4-2 and p4-3 in cycle before the error code comes up. 14ohms on heater circuit after isolating. p10-1 to p10-3 the unit is open. hanress resistance is good. tested at component 4-6 and still open. the unit needs the sensor; ordrng 1 W11410464 (sensor(17.08))

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ1

Near Ellicott City, MD 21042

Alexander D.

Job Details: 10/10/2023

"cx complaint unit still giving f8e4 error. inspected unit and verified complaint. found water in drip tray. inlet hose connection is dry. took door apart and found alot of streaks coming from top left corner by vent and running all the way down. vent seems to be sealing. seems either front panel is warped causing steam to escape from vent or top door seal isnt sealing. ordering front panel, vent and top door seal. call cx to schedule return visit once we have eta on parts; ordrng 1 W11649995 (vent) and 1 W11545539 (vent gasket) and 1 W11545290 (deflector) and 1 W11412696 (top door seal) and 1 W11659651 (front panel) and 1 W11630613 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Columbia, MD 21044

Alexander D.

Job Details: 10/10/2023

"cx complaint unit not making ice. inspected unit and verified complaint. test56 E5 timed icemaker, issue with thermistor on icemaker. test 58 cooler than harvest test. test57 completes harvest but motor is very noisy. test45 filled with water so valve and filltube heater are good. test15 working good and test 36 has good airflow from icebox fan. ordering icemaker. call cx to schedule return visit once we have eta on part; ordrng 1 W11658802 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Petersburg, VA 23803

John P.

Job Details: 10/10/2023

CX complaint unit not making ice checked unit and found wire not seated on ice maker seated wire tested working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDTM704ESS3

Near Arlington, VA 22203

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit leaked and clicked. Installed new spray arm. The padding got soaked from the leak and causes the door to now click when opening. Unit needs new padding; ordrng 1 W10746772 (pad) and 1 W10380173 (paddins)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Millsboro, DE 19966

Taylor F.

Job Details: 10/10/2023

Cx complaint is unit has a defective console. Tested inspected and verifed complaint. Ordering console and rescheudled for 10/17/23.; ordrng 1 W10835288 (panl-cntrl)

We serviced a

MAYTAG WASHER

Model MHWE251YL00

Near Falls Church, VA 22041

Lloyd B.

Job Details: 10/10/2023

Cx complained the unit did not drain. Inspected the unit and found debris in the pump. Removed debris and tested and it now drains. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Owings Mills, MD 21117

Brian R.

Job Details: 10/10/2023

cx complaint is unit is starting to rust and flake where vent is on outter door. checked unit and replaced outter door. unit now checks. job complete.

We serviced a

JENN-AIR MICROWAVE

Model JMC2430LL00

Near Aldie, VA 20105

Daniel J.

Job Details: 10/10/2023

microwave bulb went out again confirmed heating and making contact with interlock switches ordering bulb and light transformer; ordrng 1 W11238401 (transformer light 20 v) and 1 W10886919 (light bulb)

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Bristow, VA 20136

Tanner B.

Job Details: 10/10/2023

"Installed new harness, recalibrated unit. Job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hancock, MD 21750

Ken M.

Job Details: 10/10/2023

"Customer complaint is that the unit is noisy during spin and running longer than normal. Checked for stored error codes and found F2E1. Ran test cycle and the cycle ran properly, but made a knocking noise during agitate. Inspection of the drive system found the gearcase is leaking oil and the rotor bolt is loose. Unit needs a new gearcase, slider, and rotor bolt.; ordrng 1 W11393685 (gearcase) and 1 W10752189 (bolt)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near McLean, VA 22101

Simon

Job Details: 10/10/2023

CX complaints DW making squealing noise during cycle.Inspected unit and found the sump motor making loud noise .accesspanel insulation missing . unit needs sump motor and shield ordered shield and Sump motor.SZ; ordrng 1 W11573700 (shield) and 1 W11416362 (Sump motor assembley)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GR2FHTXTL00

Near Washington, DC 20011

Sherwood

Job Details: 10/10/2023

cx complaint leaking. arrived today and couldnt find water shut off. adsvised cx to have a pulmber come out to label the water shut off to continue repair. aslo i did notice more leaks from filter housing while in home did advised cx wants to get plumber 1st.; snapped 2 QuickPics

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Fairfield, PA 17320

Drew B.

Job Details: 10/10/2023

cx complaint that unit is leaking found the leak to be from internal inlet valve replaved and tested no leaks and checks good

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Nokesville, VA 20181

Tanner B.

Job Details: 10/10/2023

"Tightened valve connection , tested unit. Job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS03

Near Beaverdam, VA 23015

Thomas B.

Job Details: 10/10/2023

Cx complaint unit is not working properly inspected unit removed and replaced the fan motor and harness tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near Boyds, MD 20841

Julian H.

Job Details: 10/10/2023

replaced control did a calibration & working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Lititz, PA 17543

Justin L.

Job Details: 10/10/2023

Cx complaint unit not making ice. Was able to access unit and found connector not fully inserted causing intermittant ice. Removed evap cover and verified full frost pattern no issues. Connected icemaker and watched as it harvested and filled by itself. No further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Hedgesville, WV 25427

Ken M.

Job Details: 10/10/2023

"Customer complaint is that there is light frost in the freezer, the fresh food door squeaks, and the temperature in the fresh food compartment is all over the place. Applied grease to the cam and adjusted the cabinet and door to level the doors and cabinet, which stopped the squeaking. Doors are sealing properly. Damper is working properly. Checked freezer compartment temperature and found it at around 11. Unit was defrosting at the time. Ice maker tested and it would not move, kept saying that the switch was open when it was not. Confirmed all UI connections were good. Ice maker is not moving. Have no power to the ice maker, door wiring is good. Reordering HV control.; ordrng 1 350849 (grease(KM VS)) and 1 W11595219 (control), used 1 350849 (GREASE) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near McLean, VA 22102

Simon

Job Details: 10/10/2023

"CX complaints condensation in refrigrator section .Inspected unit and replaced the freezer door Tested freezer door ,door seal properly..unit need NAMEPLATE .ordered nameplate.SZ; ordrng 1 W10876598 (name plate)"

We serviced a

KITCHENAID OVEN

Model KEBS207BSS01

Near Norfolk, VA 23509

Carl A.

Job Details: 10/10/2023

"cx complaint of inner glass broken on upper oven door,checked unit to confrim problem break down as follows 1/WPW10335920,FRAME-GLAS,service call break down as follows service call 139.00parts 192.67shipping 15.00labor 110.00sub total 456.67tax 11.56grand total 468.23deposit ; ordrng 1 WPW10335920 (FRAME-GLAS)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Laurel, MD 20707

Israel R.

Job Details: 10/10/2023

Customer complaint unit is not washing. I tested the unit and found the unit is not filling with water. I foundn the floard switch has come off. The door had come open. I reseated the water level sensor and tested. Unit is now filling and the unit is back to normal operations.

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Millsboro, DE 19966

Taylor F.

Job Details: 10/10/2023

Cx complaint is unit stuck on drain. Held down the cancel button to shut off cycle. Informed cx of what happened. Unit had no error codes and is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model WFW9151YW00

Near Crofton, MD 21114

Israel R.

Job Details: 10/10/2023

Installed new belloiw. Unit is back to normal operations.

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