Service History 112 - VIA Appliance

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Bowie, MD 20720

David J.

Job Details: 02/07/2023

Cx complaint clothes smell to much like soap after drying. Inspected unit and found no errors. Ran test cycle and unit completed cycle. Check for errors again and found none. Cx stated before our visit used white vinegar to clean unit and since has had no smell issues. Changed soap dilution to (4) from factory (2) to help with soap smell. Unit is working as designed job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/07/2023

Roller cab and screw are fine. Unit is missing pin and lock for rear of roller cab; ordrng 1 WP2179826 (Pin) and 1 W11476984 (Lock)

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW4

Near Chambersburg, PA 17201

Drew B.

Job Details: 02/07/2023

"cx complaint that unit wasnt going through the cycle,. i found no codes the unit was goung thruogh calibration no issues and from it being just sitting in the warehouse in rear of store. the unit pump activates and also the unit cold and hot valves activate and the lid locks and shifts from agitation to spin no issues fron cam pulley all this being said, unit mechicanically is functional and after calibration appears to be properly functional at time of apt. unit checks good"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Charlottesville, VA 22901

Kyle A.

Job Details: 02/07/2023

Need emblem and lower handle has been damaged since last visit.; ordrng 1 W11518518 (Handle) and 1 W10909682 (Emblem)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Brandywine, MD 20613

Shane B.

Job Details: 02/07/2023

"cx complaint is the unit being completly dead. cx said they had put something inside to start heating and it just shut off. i found unit is completely dead, no lights. i checked the outlet and found it has a bad neutral. showed cx this. with the power cord held just right. unit turns on, runs and heats. advised cx have an electrition fix the outlet. left unit unplugged."

We serviced a

WHIRLPOOL ICE MAKER

Model WRF555SDFZ08

Near Glen Allen, VA 23060

Eric F.

Job Details: 02/07/2023

"Confirmed cx complaint unit freezing up in ice maker fill reservoir and in line fill tube, humidity building up around ice maker assembley. Found ice maker fill line housing cracked on top of fridge, causing water to build up in the insulation of the unit and causing a trickle back into the unit that was freezing at ice maker fill reservoir. Quoted cx for a new fill line, cx paid in full. Returning tech take care reinstalling ice maker, the assembley was frozen and seized and some of the inline pins to the ice maker itself backed out of the terminal when I pulled out the assembley. I replaced them and they should be fine but be careful when reinstalling the ice maker so they don't back out again.; ordrng 1 W11415785 (fill tube)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Lebanon, PA 17042

Cody H.

Job Details: 02/07/2023

"CX complains unit is shaking alot during the spin cycle. Cx states unit has done it since purchase but it getting worse. Unit suspension works as designed, unit went through auto test cycle with no issues. Unit has no error codes, ran unit through calibration cycle. ran unit through manual test mode in high speed spin, unit was making noise from drain hose touching the back of the unit but shaking is at normal rate. Ran unit with full load and unit ran as designed, no further work needed."

We serviced a

MAYTAG DISHWASHER

Model MDB8969SDH3

Near North Myrtle Beach, SC 29582

Rolf K.

Job Details: 02/07/2023

Cx states dishwasher not far enough back to open drawer. Pushed diswaher back a 1/4 inch remounted. All is ok. Waiting for cx to have something down with flooring to be able to pull out dishwasher.; saved tckt

We serviced a

JENN-AIR RANGE

Model JDS1750ES1

Near Front Royal, VA 22630

Ezra M.

Job Details: 02/07/2023

installed new bake element and tested.

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW1

Near Phoenix, MD 21131

Bernard M.

Job Details: 02/07/2023

Cx complaint unit leaks. Lifted top panel to accessed the inlet valve housing and cx showed where the water leaks from. When filling water leaks from the plastic housing attached to valve. Water runs down through and iside the cabinet. Ordering valve and found in stock. Set return for 2/10 and office will contact cx with time frame; ordrng 1 W11210459 (inlet valve)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Lewes, DE 19958

Michael E.

Job Details: 02/07/2023

"CX complaint: grinding at the end of spin. Tested and verified complaint. I found the rotor screw was backing out. I corrected the screw, tested unit and it is now working properly. CX paid 120.00 for service on CC. Job is complete"

We serviced a

JENN-AIR OVEN

Model JGS1450FS0

Near Timonium, MD 21093

Marc M.

Job Details: 02/07/2023

"installed harness and contacted techline while testing unit. preheated unit to 350 degree bake cycle. preheat was interupted by errors f3e1 and f3e0. checked at main control and found 9.8dc and 1.07k ohms. at no point during testing resistance did the ohms reading fluctuate to insinuate that there is a non-secure connection. the IPL does not show an option for the bake drawer sensor, however per techline this failed sensor is now what is causing interference with both itself AND the main oven sensor regardless of the resistance value. during correspondance with TL lost connection twice and on the second time i was not contacted back. was waiting for techline to advise for parts. attempted to call techline back but after being on hold for 25 minutes for the third time, needed to move on.; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS05

Near Haymarket, VA 20169

Ezra M.

Job Details: 02/07/2023

"door gasket failed due to top of right rc door leaning in, causing gasket to rub other door. replaced gasket and leveled door."

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Toano, VA 23168

Orbie

Job Details: 02/07/2023

"upon installing motor, could not remove blower wheel. ordering blower wheel and dryer repair kit due to chewed up roller wheels. cx paid in full labor and parts.; ordrng 1 4392067 (dryer repair kit) and 1 WP694089 (wheel)"

We serviced a

WHIRLPOOL OVEN

Model WEE510S0FS2

Near Lewes, DE 19958

Michael E.

Job Details: 02/07/2023

Replaced the console as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS00

Near Glen Allen, VA 23059

Eric F.

Job Details: 02/07/2023

"Cx states that after last tech was here the unit began to perform better. Cx has a little tray of water in freezer and fridge, water in freezer is frozen, fridge is holding at 38. Unit is completely empty aside from that, cx is concerned that it still not making ice. Advised cx to load with non perishables, water bottles and condiments, as much as he can to simulate 'normal' use. Cx has not had unit loaded since the sealed system repair. Fridge temps are currently okay, thermistor to be used on return visit as needed. Rescheduling to come out and check unit after cx has it loaded with food, it is likely that it will start to function normally when it fridge and freezer are properly loaded.; saved tckt"

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Saint James, MD 21740

Andrew S.

Job Details: 02/07/2023

"Cx complaint is that the unit is not igniting properly on the RF burner. Upon arrival I found that the burner was not adjusted correctly. i was able to set the valve a small amount and now the burner is igniting properly. Unit is noqw functioning as intended, Job complete"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Vienna, VA 22180

Richard B.

Job Details: 02/07/2023

"CX complant. Microwave not working , Inspected unit and found microwave dosent heat. Found interlock holders not letting switches engage to cycle. Ordering main harness . Further work needed.3 in stock RB; ordrng 1 W11356983 (harness 84.29)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Lancaster, PA 17602

Justin L.

Job Details: 02/07/2023

"Cx complaint unit not powering on. Was able to access unit and found 120.2VAC incoming but no light on control. Replaced with pre-id, calibrated and tested unit now operates as designed no further work needed"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model WOC54EC0HS20

Near Ashburn, VA 20148

Ricky E.

Job Details: 02/07/2023

"customer stated that the unit was resetting every 2-3 hours.. ran diag and fnd a 6-0 error, ui comm drop... unit needs the ui assy; ordrng 1 w11600321 (ui assy)"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Silver Spring, MD 20901

Brian F.

Job Details: 02/07/2023

"Cx states unit overheats and will not start until it cools. Ran 30 minute cycle, unit would not start new cycle, installed new 155* F cycling thermostat, ran another 30 minute cycle, after cycle completed, started another cycle. Unit is now working properly."

We serviced a

MAYTAG DRYER

Model MED5630HC2

Near Beltsville, MD 20705

David J.

Job Details: 02/07/2023

Cx complaint of banging noise in unit. Arrived today and inspected. Found noise at first. After letting unit heat up started heating a noise. Found after drum stopped the belt was still moving around unit. Explained to Cx that I would need to dissemble to properly diagnose. Unit showed OOW but Cx stated it was in warranty and was not paying out of pocket. Cx could not provide POP but said they will get it and call our office to update. Ordering all parts it could potentially be that way next visit job is completed ; ordrng 1 4392067 (Rebuild kit) and 1 WP697772 (Blower wheel) and 1 661570V (Belt) and 1 W11364931 (Drive motor) and 1 Look (Look)

We serviced a

WHIRLPOOL OVEN

Model WFG775H0HZ2

Near Manheim Township, PA 17601

Justin L.

Job Details: 02/07/2023

"Cx complaint unit not working. Was able to access unit and test all functions. Coolktop, bake, and broil all work with no issues. Preheated and made sure unit cycled. At time of visit unit checks good no further work needed"

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Yorkana, PA 17406

Fred G.

Job Details: 02/07/2023

assist SR and found tub assy was damaged during shipping. tub is getting reordered.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS03

Near Annapolis, MD 21403

Israel R.

Job Details: 02/07/2023

Installed new ice maker and tested. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Vienna, VA 22182

Richard B.

Job Details: 02/07/2023

"CX complant. Machine making noise, Inspected unit and found no error codes in diagnostics, Did a calibration cycle and found gear oil starting to leak, Ordering slider and gear case, Further work needed,Slider not in stock. RB; ordrng 1 W11449841 (gear case) and 1 W10734521 (slider)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Lower Paxton Township, PA 17112

Justin L.

Job Details: 02/07/2023

"As per previous visit was able to access unit and replace parts, Tested and unit now checks good no further work needed"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near McLean, VA 22102

Richard B.

Job Details: 02/07/2023

"CX complant. Washer dosent get water out. Prior diagnosis found unit needs cotrol , After finding control was not in parts bin , called office , Office stated control was sent to CX , Asked office who my second tech was and office stated CX is responsible for making unit accesable for us.. Spoke with office and office will provide second tech and cooridnate with CX,,,control is on site RB; ordrng 1 looklook.l (look look)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Woodbine, MD 21797

Marc M.

Job Details: 02/07/2023

cx complaint unit showing f8e4 again. inspected and found that the supply line is leaking. took pics where the line had been leaking so extensively that the brass fittings prior to the appliance have rusted and dripped a rusty stain onto the drip tray of the unit. this is not a problem of the unit but rather the installer. took pics and documented and cx call the builder to have them replace the supply hose immediately.

We serviced a

MAYTAG DRYER

Model MGDB835DW4

Near Gambrills, MD 21054

Israel R.

Job Details: 02/07/2023

"Customer complaint unit is making loud noises. I tested the unit and found the unit has noises coming from the blower or pulley area. I Found pulleuy is bad. i replace pulley customer told me to replace all the wheel. collected in full unti is back to normal operations.; ordrng 1 279640 (pulley,idler 22.95) and 3 WPW10314173 (support)s, used 3 WPW10314173 (Support wheels ir vs), and 1 279640 (Pulley ir vs) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS

Near Milton, DE 19968

Michael E.

Job Details: 02/07/2023

"CX complaint: lower spray arm hitting bottom rack. Tested and verified complaint. I removed and reinstalled the lower spraty arm, tested unit and it is now working properlyt. Job is complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Falling Waters, WV 25419

Andrew S.

Job Details: 02/07/2023

Cx complaint is that the front wheel is damaged and the unit will not roll out. Upon arrival I found that the LF Wheel is damaged and not in the groove. I also found that the pin was not functional. I am ordering the pin(rivet) and will use the roller on return visit. Please contact cx when the parts is available to schedule the return visit.; ordrng 1 W11208384 (Rivet)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS1

Near North Potomac, MD 20878

Andrew H.

Job Details: 02/07/2023

Customer complaint is units leaking from the top left corner of the dishwasher door. I found crease and dishwasher door seal. I replaced door seal after running the cycle and seeing the water there at that area. I tested unit after replacing door seal unit is now working properly.

We serviced a

WHIRLPOOL DRYER

Model WET4024HW0

Near Washington, DC 20037

Andrew H.

Job Details: 02/07/2023

Customer complaint is a unit's making it loud thumping sound. Inspected unit verified sound. I replaced drum. I tested unit and unit still had a faint thumping sound sounded like a heartbeat. Customer stated that this shouldn't be there. I advise customer that this is a normal sound but we only replace the drum and we could replace the rollers. When I push the unit back at the top of the dryer the sound went away. I tried to loosen the frame supports from the washer to dryer and retighten them so that it could be positioned differently but I was unsuccessful. I made sure unit was level and not leaning forward or too far back. I took unit apart and checked all surrounding areas. I even switched the rollers due to not having them on my truck to replace. I called tech line and documented issues with tech line. Whirlpool stated to replace support ordering roller wheel supports; ordrng 1 349241T (Support)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Milton, DE 19968

Michael E.

Job Details: 02/07/2023

CX complaint: grinding sound in agitate. Tested and verified complaint. I found the nut holding the CAM had backed out some. I put lock tight on nut and resecured it. Tested unit and it is now working proeprly. Job is complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS20

Near Dumfries, VA 22026

Tanner B.

Job Details: 02/07/2023

CX Concern the unit occasionally wouldnt respond / wouldnt operate on assisted cooking and unit will turn on byitself randomly.. unit is connected tpo wifi but cx states sometimes it shows in disconnected and when it is connected sometimes the app doesnt work.. ordering new console and reconnecting appliance to wifi / app on return .; ordrng 1 W11600321 (console)

We serviced a

MAYTAG WASHER

Model MVW6230HW0

Near Camp Hill, PA 17011

Fred G.

Job Details: 02/07/2023

cx complaint washer is not working. inspected unit and entered daig and found 0 stored error codes. tried to run auto test and found unit wouldnt do anything. tried to manual activate lid lock and found no movement. tested lid latch and found it to be showing O.L. replaced lid lock and retested unit. unit now checks good.

We serviced a

WHIRLPOOL DRYER

Model WED6620HC1

Near Hanover, PA 17331

Drew B.

Job Details: 02/07/2023

"cx complaint that unit is making noise and not drying completely on sensing cycles just on time dry, checked power to unit and have proper power.. also found in testing the error code f4e3 stored was able to run unit on time dry no issues when running then ran on sesning and wacthed load time out quickly even though clothing still damp inside., also unit making noise from motor region of rattling buzzing type sound. the pulley is fine and the rollers are fine.. this will need the motor and wheel replaced to eleminate that buzzing sound along with the mosture harness/rods full qoute was $597.68 had to call cx and inform of price since they werent home and his eomplpyees were the ones that let me in....; ordrng 1 W11364931 (motor 0@trb) and 2 WP3387223 (rods 21@trb)s"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lusby, MD 20657

Robert A.

Job Details: 02/07/2023

I installed the ordered part and hooked up the unit to test it for the cx. The unit is working as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS02

Near Georgetown, DE 19947

Michael E.

Job Details: 02/07/2023

"CX complaint: no cool. tested and verified complaint. No cool at all on evap. Evap thermistor tested at 2.8 kolms but was 57 degrees. Amp draw on compressor was 0.6 amps. UV light inspection showing line from compressor to condenser coil is leaking. Also i see leak evidense around drier. Ordering dye drier and Evap thermistor, 2 count and SS tech needed.; ordrng 1 WPW10384183 (thermistor) and 1 W10143759 (drier (service))"

We serviced a

MAYTAG DRYER

Model MEDB835DW3

Near Prince Frederick, MD 20678

Robert A.

Job Details: 02/07/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Dumfries, VA 22026

Tanner B.

Job Details: 02/07/2023

unit needs new check valve to prevent drip from dispenser ..; ordrng 2 8201815 (check valve)s

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Saint Charles, MD 20602

Robert A.

Job Details: 02/07/2023

I installed the ordered parts (vent housing and door latch) and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Windsor, VA 23487

Zachery R.

Job Details: 02/07/2023

"cx complaint unit not running. checked unit, come to find defective capacitor, oil leaking from capacitor. also gearcase has side to side play, ordering all parts needed to complete repair. advised cx they will be contactecd for return visit.; ordrng 1 W11395618 (cap) and 1 W11283592 (motor-drve) and 1 W11643701 (harness) and 1 W11449840 (gearcase) and 1 W11239857 (belt) and 1 W10752283 (washplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS4

Near McLean, VA 22101

Christian C.

Job Details: 02/07/2023

"Cx complaint unit is leaking from motor. Inspected unit found F5E1 door stuck open, and F9E1 diverter cant find position. Water is leaking from diverter. Quoted cx and they will not be going through repair. Cx paid for service call."

We serviced a

WHIRLPOOL WASHER

Model WTW6800WW1

Near Yorkana, PA 17406

Sal R.

Job Details: 02/07/2023

Apon arrivle I found the tub to be damaged. I am reordering 1 tub and am also ordering 1 rotor . retrun visit will need to be 2 TECHED. I have informed CX inspect befpore he calls office .; ordrng 1 W101913886 (tub assm RE) and 1 280146 (rotor) and 1 2TECH (2 TECH)

We serviced a

WHIRLPOOL RANGE

Model KSIB900ESS2

Near Wilmington, DE 19807

Frederick R.

Job Details: 02/07/2023

"Showed up at CX house and as we discussed the out of warranty charges she would not agree and said that this should be covered by KitchenAid, I suggested she call them back. No services provided. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHB1

Near Littlestown, PA 17340

Bernard M.

Job Details: 02/07/2023

Cx complaint unit makes noise while running. Entered diag and found no error codes. Ran test cycle and whe the upper spray arm rotates it hits the manifold. The arm seems loose and rocks back and fourth. The manifold is secured to rack. Ordering spray arm and set return for Friday 2/10. Office will contact cx with time frame; ordrng 1 WPW10498900 (spray arm)

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Stafford, VA 22554

Robert W.

Job Details: 02/07/2023

Replaced Suspension and Gearcase calibreated unit and tested unit is working properly.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Bethesda, MD 20817

Roberto I.

Job Details: 02/07/2023

"Cx complaint no ice.Confirmed enpty ice bin. Ice level sensor ok, icebox fan ok, test 56 no errors, test 57 harvesting ok, water fill ok. Test 59 temp warmer than harvesting. Temp check with thermocouple showed 15F in the Fc and 42F in the Rc. All fans and compressor running. Removed Fc evap cover, found no frost pattern but a block of ice around suction and capillaty lines. Small green stain on Fc drip pan. Spoke to SD, he advised to schedule sealed system repair with both epaps and compressor. Ordering Rc evap W11492867, Fc evap WPW10608485, compressor W10832994 and drier WPW10143759, all parts CBE. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx owes $475 (if wer replace all parts); ordrng 1 W11492867 (Rc evap) and 1 WPW10608485 (Fc evap) and 1 W10832994 (compressor) and 1 WPW10143759 (drier) and 1 sealed system tech and 1 3 counts"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0HZ2

Near Shiloh, PA 17408

Sal R.

Job Details: 02/07/2023

"Per the previouse tech, i was able to access and replace the convec fan motor and the main control. I then tested the unti and found it to be opperating as designed. Unit test good."

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Stone Ridge, VA 20105

Ricky E.

Job Details: 02/07/2023

"customer stated that the unit wasnt spinning.. verified issue and fnd unit sets the spin to off at the ui... tried to reset power and the control, but the issue still occures... need part...; ordrng 1 W11325569 (cntrl-elec)"

We serviced a

N/A N/A

Model MVWX655DW1

Near York, PA 17406

Sal R.

Job Details: 02/07/2023

CX complaint is that unit woukld not start a wash cycle. I found that the water valve connection on the valve was loose not allowing water to enter the unit. I was abke to secure the harness to the connection and unit test good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Leesburg, VA 20175

Ricky E.

Job Details: 02/07/2023

customer stated that the unit wasnt locking. verified issue and fnd lid lock error... unit needs latch assy; saved tckt

We serviced a

WHIRLPOOL RANGE

Model WEG730H0DS0

Near Washington, DC 20009

Emmanuel R.

Job Details: 02/07/2023

"Cs oven isnt heating, confirmed complaint. I found the spark module has failed and burned up. Replaced spark module and preheated unit. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Tappahannock, VA 22560

Thomas B.

Job Details: 02/07/2023

Leaking from rear inspected found valve cracked ordering water valve; ordrng 1 W11513255 (Water valve assy)

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Washington, DC

Emmanuel R.

Job Details: 02/07/2023

"Replaced control board and tested unit, unit is now working as designed."

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Yorktown, VA 23693

Lucas R.

Job Details: 02/07/2023

"cx complaint unit not heating, checked unit found r wire unseated from element, reseated wire, tested, found stiff roller, replaced rollers, advised cx to have vents cleaned, unit working as designed.; ordrng 1 349241T (roller lr/vs), used 1 349241T (roller lr/vs) from stock"

We serviced a

WHIRLPOOL WASHER

Model CHW9160GW1

Near Linthicum Heights, MD 21090

Robert L.

Job Details: 02/07/2023

"cx complaint 'out of order ' f21, cleared filter and presssure switch, reset AA1 connector, restarted found alot of suds, company washes cleaning rags which may contain chemical cleaners causing excessive suds, also instructed soap use , cx to run rags with no soiap so monitor suds and adjust soap accordingly, tested all ops ok"

We serviced a

WHIRLPOOL FREEZER

Model wrt518szfm02

Near Myrtle Beach, SC 29577

Paul F.

Job Details: 02/07/2023

Customers complaint was a bad odor from the unit. I was not able to smell any bad odor at all. Advised customer to call customer service because even if it did have an odor there isent much I would be able to fix. all check ok.; ordrng 1 look (look)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Hanover, PA 17331

Bernard M.

Job Details: 02/07/2023

"Cx complaint items are freezing in RC. When arrived found milk to be frozen due to it being directly in front of the air tower. Cold air is hitting it constantly. Also found other items placed along back wall preventing proper air flow. Instructed cx on how place items in RC and FC sections. Cx understood, unit cools as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Fairfax, VA 22031

Jason A.

Job Details: 02/07/2023

CX complaint MW+O cancel doesnt work. Replaced console. Verified part is new. OVEN on/off button doesnt work 4 out of 5 tries. Theres are very small section of the overlay thats active. Re-ordering part. Set date + time & test MW & OVEN heats. NO ERROR CODES > JJ; ordrng 1 W11297728 (console ui ss $401.50 - re-order)

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Virginia Beach, VA 23456

Austin D.

Job Details: 02/07/2023

came out to resolve the issue. cx complaint unit shut down again. checked the unit and found that the thermal fuse was blwon due to lint sheets getting stuck on the bulk head in a way that they blocked airflow. replaced thermal fuse and dryer repair kit. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Fairfax, VA 22032

Demonte S.

Job Details: 02/07/2023

"Installed the Control Board, Drain Pump, Latch & Strike. Tested the unit. Big spark happened at the Drain Pump Harness at the Main Control. Unit will need the Main Control Board again & Main Harness. ( Any questions please check Sd Pictures.) ; ordrng 1 W11568984 (HARNS-WIRE) and 1 W11419051 (Whirlpool Washer Control Board ( Reorder))"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Lebanon, PA 17042

Cody H.

Job Details: 02/07/2023

"Was able to access unit with assistance from JL and replace parts per previous visit. Unit now works as designed, no further work needed"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Hanover, PA 17331

Drew B.

Job Details: 02/07/2023

"05 03 09 cx is contacting lowes extended wrrnty they said they have the warrnewty but infromed it didnt come through that way and will need proper dispatch over., if cx calls back pre id the acu ... W11419171; saved tckt"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Gambrills, MD 21054

Israel R.

Job Details: 02/07/2023

Installed new control and tested. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Dundalk, MD 21222

Justin S.

Job Details: 02/07/2023

cx says the nit is making ice but does not dispense. found the coupler has pins sheared off . the pins on the ice bucket are still good. the unit needs the coupler; ordrng 1 WP2220458 (coupling)

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHB04

Near Springfield, VA 22153

Tanner B.

Job Details: 02/07/2023

called wpl and documented scratch on cabinet . cx calling wpl. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Washington, DC 20010

Samuel R.

Job Details: 02/07/2023

cx complaint unit is water not getting into unit.tested unit and got error code f6e2.ohm inlet valve would ohm OL.unit will need a new inlet valve W11175771 33 tribles; ordrng 1 W11175771 (inlet valve)

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Chantilly, VA 20151

Demonte S.

Job Details: 02/07/2023

Inspected the unit. Found that the cx is saying that the Washer isn't Agitating / Spinning. Ran Service Diagnostics on the unit. Error Codes are F7E1 = Basket Speed Fault. Checked the Motor section. Found that the Belt had fell off of the Washer. Reinstalled the Belt. Cleared error codes. Ran Service Test on the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Kensington, MD 20895

Brian F.

Job Details: 02/07/2023

"Cx states kick panel not staying on unit, confirmed complaint. Installed new kick panel, cx started cycle as I left, will call back if new panel falls off during spin cycle."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Springfield, VA 22153

Tanner B.

Job Details: 02/07/2023

units filter housing not allowing water to flow correctly .. replaced housing and tested uinit . Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS1

Near Alexandria, VA 22308

Lloyd B.

Job Details: 02/07/2023

Cx complained the unit leaked. Inspected the unit and found the gasket on the upper right hand corner had an indentation. Installed new gasket and tested and after 27min of runnin and it no longer leaks. Job complete

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Fairfax, VA 22033

Demonte S.

Job Details: 02/07/2023

Installed the Filter Housing & Console. Tested the unit. Unit is working as Designed.

We serviced a

MAYTAG OVEN

Model MER6600FZ1

Near Springfield, VA 22151

Lloyd B.

Job Details: 02/07/2023

House is very unkept and they may havbe roaches as there are traps EVERYWHERE and the unit is not easily accesible. I cannot!! Cx declined service anyway.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Gaithersburg, MD 20879

Leon

Job Details: 02/07/2023

cx complaint is DW isnt washing the dishes confirmed complaint ran a test cycle sump didnt even cut on only added water to the unit cx need sump cx said they may buy and install the sump there self but would call back if they want us to order and do it cx paid $120.00 service today

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/07/2023

Cx complained of a noise. Installed new gearcase and cam and tested and it no longer makes a noise. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near ,

Shane B.

Job Details: 02/07/2023

installed IM and tested for cx. unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Rockville, MD 20852

Roberto I.

Job Details: 02/07/2023

"Cx complaint dw not draining. Found water in the tub. Ran diag, found F9E1 error. Tested drain, the pump made a noise but didn't run . Removed water from tub and the removed and tested the drain pump, it vibrated but didn't spin. Replaced pump using pre id. Cleared error and ran a test cycle. The unit worked and drained as designed."

We serviced a

WHIRLPOOL WASHER

Model MHW3505FW1

Near Chesapeake Beach, MD 20732

Shane B.

Job Details: 02/07/2023

installed bellows and ran service cycle. no leaks or issues. cx paid 110 for labor.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Elkridge, MD 21075

Robert L.

Job Details: 02/07/2023

"cx complaint noisy and thumping, found no errors stored, cx washed sheets that got off balance causing, cabinet tapping and drain hose to hit back of cabinet, cx to secure drain hose, pump virbration normal but amplified in closet with high ceiling, instructed loading, cycles, soap, and cleaning, recalibrated and tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM00

Near Alexandria, VA 22311

Eric W.

Job Details: 02/07/2023

found drain tube clog unclog installed new drain tube

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gambrills, MD 21054

Israel R.

Job Details: 02/07/2023

"Installed foor hinges, heater and lower door seal. Unit is back to normal operations."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD602ESS01

Near Bethesda, MD 20817

Andrew H.

Job Details: 02/07/2023

Customer complaint is the unit's not cooling. I found low side pressure at negative 22 to 24 in in a vacuum. And 125 psi on the high side. I checked all over for leaks and could not find any leaks I found that unit still had a good amount of refrigerant in it. I drain system and filled up to 6.75 Oz turn system off and use mega bubbles to try to locate any bubbles. I did not have any dye or any bubbles at this time but my high side pressure was high enough that I believe the low side line was pulling air in to the system. I called tech line and documented my findings. Tech line deemed unit non-repairable due to leak in the cabinet. I left customer file number and advise them that Whirlpool would be calling them within 48 hours.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Saint James, MD 21740

Andrew S.

Job Details: 02/07/2023

Cx complaint is that the RC door isn't even and the door handle had scratches on since they moved in. Upon arrival I found that the RH door handle has the scratches on it. I also found that the left and right hand door are not aligned up and down. I was able to adjust the door. I informed the cx that the unit is past the first 30 days. and that the handle is a cosmetic issue. Cx also stated that someone had told them on a previous visit to contact the builder about the scratches. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF990SLAM00

Near Takoma Park, MD 20912

Samuel R.

Job Details: 02/07/2023

cx complaint fridge is not cooling properly.inspected unit and could confirm cx complaint.found evap fan to fridge to not come on ran test 4 and step 4 and fan would not come on.tested fan and found fan getting 14vdc and still not coming.unit will need a new evap fan.cx will call if they go with repair gave cx a qoute

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Richmond, VA 23228

Kyle A.

Job Details: 02/07/2023

Replaced compressor and drier. Charged with nitro and leak checked connections. Charged with r600 and unit is now as designed.

We serviced a

WHIRLPOOL FREEZER

Model JS48SEDUDW01

Near Washington, DC 20008

Andrew H.

Job Details: 02/07/2023

"Customer complaint is a unit's not going to evaporate. Expected unit found unit low on refrigerant. I replace the compressor, dryer, evaporator and coupler. I pulled unit into a 30 inch vacuum and filled to 7.75 Oz. Unit is now working properly."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Gloucester Point, VA 23072

Justin W.

Job Details: 02/07/2023

cx to contact whirlpool for authorization to have us dispatched properly through heater replacement.

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near McLean, VA 22101

Christian C.

Job Details: 02/07/2023

Cx complaint of a screeching noise whenever opening oven door. Inspected unit found door lock hitting door. Adjusted door lock. Tested door 10x no more squeeking noise. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM05

Near Bethesda, MD 20816

Samuel R.

Job Details: 02/07/2023

"cx complaint unit is not cooling in fridge,inspected unit and could confirm.found unit to habe a big ice ball on top of evap.found compressor drawing 0.50 amps.talked to seal system tech and confirmed cx needs seal system.cx advised they will replace unit due to cost of repair"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH78019HZ3

Near Saint James, MD 21740

Andrew S.

Job Details: 02/07/2023

Cx complaint is thst the fan came on and they were unable to get it to turn off. Upon arrival I found that the unit shut off later. The cx was cooking and the fan came on and they could not get it to shut off. Then after the cooking was over the fan shut off. I informed the cx that that is normalk operation. Job copmplete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Ashburn, VA 20148

Ezra M.

Job Details: 02/07/2023

"not freezing. ff section is at 38, fc is at 34, explained to cust unit is working properly at this time due to being in garage with temps in the low 30's. verified pressures, compressor running and warm, proper amp draw. advised will continue having issues with fc when temps are cold."

We serviced a

MAYTAG WASHER

Model MVW6230HW3

Near Elkton, MD 21921

Taylor F.

Job Details: 02/07/2023

Cx complaint is unit making a banging noise during spin. Found unit to be brand new and the noise to be coming from the drain hose hitting the back of the unit. Corrected the hose so it wouldnt hit the back of the washer. Unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Randallstown, MD 21133

Brian R.

Job Details: 02/07/2023

replaced ice maker and tested. unit now checks. job complete.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Edenton, NC 27932

Branden R.

Job Details: 02/07/2023

"came out to replace parts on unit , disasembled and replace all parts needed for proper repair to be done , tested unit and unit is running as designed cx agreed ."

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Fairfax, VA 22033

Demonte S.

Job Details: 02/07/2023

Inspected the unit. Found that the cx is saying they tried to wash a blanket in the unit. Unit started to leak. Ran Service Diagnostics on the unit. No error codes. Ran a normal cycle. No leaks. Unit is working as Designed. Cx paid by check. Check is in the Blue money bag.

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near McLean, VA 22101

Christian C.

Job Details: 02/07/2023

"Cx complaint unit is making a rattling noise. Inspected unit and found unit is rattling near motor and motor bracket. Advised cx of parts that would need to be ordered. Cx would like to contact whirlpool first. If cx calls back order WP697772-blower wheel, and x3-qty-WP483219-insulation."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/07/2023

Cx complained the unit did not cool. Installed new control and user interface and the compressor and fans are now running. Job complete

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