We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near South Mountain, PA 17261
Andrew S.
Job Details:
10/11/2023
Cx complaint is that the unit is not getting enough water. Upon arrival I found that the unit has an F8E1 and an F0E3. I then ran the valves manually and found that the cold valve is humming but not opening. I removed the hoses and verified that the water supply is sufficient. I am ordering the valve. I was able set the return for Monday 10/16 anytime.; ordrng 1 W11165546 (Inlet Valve)
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Smyrna, DE 19977
Frederick R.
Job Details:
10/11/2023
CX complaint is no drain. Inspected/tested and found unit stuck in drain. Control board sending constant voltage to drain pump. CX has unit unplugged. Unit needs control board. Qouted CX cost for repair and they declined to proceed. Collected the $139 SC fee by CC. CX said she will call if she changes her mind. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MGDC215EW0
Near Silver Spring, MD 20902
Roberto I.
Job Details:
10/11/2023
"CX complaint long time to dry the clothes, timer not running.Ran a high heat timed dry cycle, noticed of small flame from the burner and temperature not getting hotter that 120F. The burner never turned off. The timer worked ok on timed dry. Quoted repair $571.28, with $125 labor for burner assy replacement. BEFORE THE BURNER REPLACEMENT WE HAVE TO CHECK THE GAS PRESSURE AND MAKE SURE THIS IS OK. I was unable to replicate the issue with timer, Cx aware, if the issue comes back, a new timer is needed too. Cx needs more time to make a decision; ordrng 1 W10823508 (buner assy) and 1 gas pressure tester"
We serviced a
KITCHENAID REFRIGERATOR
Model KBSN608ESS01
Near Bethesda, MD 20817
Julian H.
Job Details:
10/11/2023
GOT HERE replaced leds all FC leds work & top left on RC same as b4 when i replace lights call TL Steve checkedaurora board connector J3 pin1-2 no power coming out when open door unplugged connector check pins from control sending185vdc other side of connector sending 25vdc issue with board. CX PIF; ordrng 1 W10830288 (cntrl-elec aurora)
We serviced a
WHIRLPOOL WASHER
Model WED5100HW3
Near Adamstown, MD 21710
Ricky E.
Job Details:
10/11/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model Wdta50sakz2
Near Ellicott City, MD 21043
Emmanuel R.
Job Details:
10/11/2023
"Cs unit is leaking from the left rear corner, confirmed complaint. I found the drain hose wasnt secured so i secured it and the water pressure was too high so when it fills water will over flow inside the inlet water resevior. Lowered the water pressure. Unit is now working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Abingdon, MD 21009
Neil H.
Job Details:
10/11/2023
cx complaint upper i/m wasn't making ice found the fill tube frozen i thawed it and tested now filling and unit checked good i/m passed harvest test
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS08
Near Gaithersburg, MD 20878
Ricardo S.
Job Details:
10/11/2023
"Cx complains about a broken pc in the microwave door, inspected unit, the door feels to heavy.. you have to push on the door and hold it before it works door all the time.. interlock swithces cks ok, door problem.. something broke inside the door .. order parts; ordrng 2 W10874474 (hinge-door)s"
We serviced a
WHIRLPOOL RANGE
Model WFG505M0MW0
Near Lexington Park, MD 20653
Shane B.
Job Details:
10/11/2023
installed ordered part and restored power. set time and tested oven. ran bake at 350 and unit heated properly. unit is working as desgined. '
We serviced a
JENN-AIR OVEN
Model JDR8895AAS
Near Hummelstown, PA 17036
Cody H.
Job Details:
10/11/2023
"CX complains unit top oven will not lock. CX is without warranty, quoted cx for service fee, cx agreed. Found unit control to not be sending voltage for lock to engauge as well as lock physically not opperating. Quoted cx for control and lock, cx declined further service at this time. CX paid service fee with check. No further work needed unless cx calls in and agrees to repair. CX EMAIL ADDED."
We serviced a
MAYTAG WASHER
Model MVWC565FW3
Near Highspire, PA 17034
Cody H.
Job Details:
10/11/2023
"CX complains unit is running off balance every cycle. CX is within manufacture warranty. Unit shows f0e5- error. Ran unit through diagnostic test and when unit went to spin it started running off balance and slowwed spinning. Inspected uner unit and found gearcase had failed. Unit will need gearcase and spin basket along with actuator, splutch, hub, motor, Cx to reach out to office when spin basket arrives. CX EMAIL ADDED; ordrng 1 W11550891 (agitator) and 1 W10752719 (spin basket) and 1 W10752187 (agitator bolt) and 1 W11454734 (gearcase) and 1 W11497303 (motor) and 1 W11481722 (actuator) and 1 W10721967 (splutch)"
We serviced a
WHIRLPOOL FREEZER
Model WRT138FFDW01
Near Cockeysville, MD 21030
Alexander D.
Job Details:
10/11/2023
"cx complaint frost accumulating in fz. inspected unit and verified complaint. found light frost on items and back wall as if warm air is getting in. no gaps in gasket but found weak suction on fz door. found gaps in fz liner. sealed fz liner with rtv and fluffed gasket with heatgun. tested unit, suction on door feels better now. unit is now working properly"
We serviced a
WHIRLPOOL RANGE
Model WEG745H0FS1
Near Bowie, MD 20721
Leon
Job Details:
10/11/2023
Client's complaint was they felt like the noblest. Loose confirmed the issue seeing that the collar inside of the middle knob wasn't present after the installation.Call whirlpool safety told them they said they will cover everything; ordrng 1 W11211501 (Knob)
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Lexington Park, MD 20653
Shane B.
Job Details:
10/11/2023
"cx complaint is the unit not running cycles. she has tried multiple different cycles, cx says sensing flashes but unit adds no water, does nothing else. she also found a screw under unit. looks like a screw from the guard. i checked for codes and found F8E1. cleared code, ran service cycle. unit filled properly. during agitation unit is making a grinding noise. during spin unit made the same noise. nspeceted under unit. found guard sitting on the floor. gearcase is stripped so screws keep falling out. guard was hitting the belt causing damage to belt. unit will need gearcase, guard and belt. schedule when parts are availbel.; ordrng 1 W11454372 (gearcase) and 1 W11409708 (guard) and 1 W11611297 (belt) and 2 W11573574 (screws)s"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Bel Air, MD 21015
Neil H.
Job Details:
10/11/2023
F03F11CX COMPLAINT UNIT LOCKED AND PUMP JUST KEEPS RUNNING CONTROL MCU NEEDED CONTROL FAILURE 499.47 COLLECTED PAID IN FULL; ordrng 1 W11616491 (Whirlpool Washer Control Board)
We serviced a
WHIRLPOOL REFRIGERATOR
Model JF42NXFXDE02
Near Richmond, VA 23229
Chris B.
Job Details:
10/11/2023
replaced fc door gasket tested unit working as desighned
We serviced a
MAYTAG DISHWASHER
Model MDB8959SKZ2
Near Washington, DC 20017
Brian F.
Job Details:
10/11/2023
"Cx states unit is leaking. Pulled unit from cabinet, removed outer door, ran normal cycle. Found water leaking from seam at bottom left of tub. Ordering tub.; ordrng 1 W11409866 (tub)"
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL02
Near Washington, DC 20011
Brian F.
Job Details:
10/11/2023
"Cx states water dispenser paddle gets stuck in on position. Tested, unable to reproduce issue, cx says it has been happening less but still an issue. Ordering water dispenser paddle and spring.; ordrng 1 W11679631 (paddle) and 1 W10672578 (spring)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS06
Near Alexandria, VA 22304
Lloyd B.
Job Details:
10/10/2023
"Cx complained the units drawers would hit. Inspected the unit and found the rivet that holds the rail on the right side, is broken so the rail in the front, is falling causing the buckets to hit. Unit needs new center support assy; ordrng 1 W10794550 (center support assy)"
We serviced a
WHIRLPOOL RANGE
Model WFE550S0LZ0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
10/10/2023
Cx complaint is that the LF burner is not working. Upon arrival I verified that the other burners are functioning. I then removed the cooktop and tested the burner and the voltage. I found that the burner is only getting 123 V. I accessed the rear panel and replaced the infinite switch. i then tested the unit and found that it is now functioning as intended. Job compelte
We serviced a
WHIRLPOOL DISHWASHER
Model GU2500XTPS7
Near Providence Forge, VA 23140
Lucas R.
Job Details:
10/10/2023
"cx complaint lights on, not all cycles working, checked unit 120 vac at control, dc voltage at panel, verrified ribbon connectors seated, failure in panel membrane, quoted cx part WP3385741 $226.53, labor $110.00, shipping $15.00, tax $15.39, total $396.92, cx unsure repair or replace at this time. documented safety via email."
We serviced a
WHIRLPOOL WASHER
Model MVW7232HW0
Near Chambersburg, PA 17202
Andrew S.
Job Details:
10/10/2023
"Cx complaint is that the unit is throwing an F9E1 and keeps going off balance. Upon arrival I found an F9E1 and an F1E2. I cleared the error codes and entered the diag test. The unit filled and drained but never stopped draining. I attempted to unplug the unit but is is still stuck in the drain cycle. I checked the pressure tube and found it to be free of any obstructions. I am ordering the Control, stator and slider and I also found that the valve continued to drip even several minutes after the unit was shut down. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11419171 (Control) and 1 W10915700 (Stator) and 1 W10734521 (Slider) and 1 W11400157 (Valve housing)"
We serviced a
MAYTAG ICE MAKER
Model MFI2269FRZ05
Near Alexandria, VA 22312
Lloyd B.
Job Details:
10/10/2023
Cx complained the unit leaked from the ice maker. Inspected the unit and found the ice maker never stopped making ice and overflowed the bin and the area where it sits. The bail arm is installed but not stopping the ice production. Unit needs new ice maker; ordrng 1 wpw10300024 (ice maker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM02
Near Lusby, MD 20657
David J.
Job Details:
10/10/2023
"Customer complaint unit was not dispensing water properly with water filter in after my last visit I had found this unit unit needed a new filter head arrived today and turned water off disassembled old filter, head and reinstalled new turn water back on and tested unit unit now fills properly with filter in unit. Tested with customer Unit is now working as intended. Job complete"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Fairfax, VA 22033
Tanner B.
Job Details:
10/10/2023
"Concernt he unit leaking , adjusted the valve connections. ran norrmal cycle and found the stand pipe overflowing . informed cx to get plumber to address issue . Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ01
Near Washington, DC 20003
Samuel R.
Job Details:
10/10/2023
cx complaint unit filter is stuck.inspected unit and found filter housing to be broken.replaced filter housing and unit is now working properly
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC2
Near Gloucester Point, VA 23072
Orbie
Job Details:
10/10/2023
"installed harness, belt and cam. tested unit. heard loud noise from gearcase. tried removing hub to verify, unable to do so. will need to be cut off. ordering washplate and motor as well.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10752283 (washplate) and 1 W11551646 (hub) and 1 W10752187 (screw)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC302ESS00
Near Washington, DC 20002
Samuel R.
Job Details:
10/10/2023
cx complaint unit ice maker stopped.tested ice maker and could confirm.replaced ice maker and ice maker cycled properly.unit is now good.
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ01
Near Gloucester, VA 23061
Orbie
Job Details:
10/10/2023
"installed valve. tested unit in 57, 02. pulled top cover to find loose connector going to IM. reseated connector, tested 57 again. 01. filled icemaker in 45. tested FC icemaker as well, unit also filled. advised cx to monitor unit and wait 24-48hrs for ice production."
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ08
Near West River, MD 20778
David J.
Job Details:
10/10/2023
"Customer complaint unit had vibration noise after previous visit. I had found the cabinet was tweaked, causing a humming vibration. Every time the unit was used arrived today and removed unit from cabinet. Replaced parts and reinstalled tested unit unit is now working and sounding as it should job complete."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404EBS
Near Virginia Beach, VA 23462
Austin D.
Job Details:
10/10/2023
"cx complaint unit is leaking. checked the unit and found that the unit iis leaking at the front right corner. found sediments on the gaskets. ordering new seals. no leaks found at the pump, inlet vavle, etc. office will call back to reschedule.; ordrng 1 W10909089 (lower seal,bottom) and 1 W11177741 (door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED8127LC2
Near Mattaponi, VA 23110
Orbie
Job Details:
10/10/2023
"cx complaint unit shutting off in the middle of the cycle. checked unit verified complaint. no codes, but unit stops tumbling and heating in the middle of cycle. motor overheating. ordering blower wheel and motor, send tech back out with control just to be safe.; ordrng 1 W11549461 (motor) and 1 WP697772 (blower wheel)"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Laurel, MD 20707
Leon
Job Details:
10/10/2023
"Class complaint was door wooden lock confirmed the issue. Seeing the door strike wasn't making contact, replace the dooe strike test. It unit everything worked as it should."
We serviced a
WHIRLPOOL DRYER
Model WED72HEDW0
Near Alexandria, VA 22303
Lloyd B.
Job Details:
10/10/2023
"Cx complained the unit did not start. Inspected the unit and found a proper 240vac but when hitting start, there was a click. Checked the door switch, thermal fuse and belt switch all opens and closes and has less then 1ohm. There is a F4E4 for line voltage problem. Unit needs new control; ordrng 1 WPW10654005 (control)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Myersville, MD 21773
Ricardo S.
Job Details:
10/10/2023
"Cx complains about an error code f8e4 inspected unit, and drip pan is full of water, the dishwasher is a little unlevel.. i ran normal cycle and unti leaks from the right lower corner, so i lift the front legs and now the unit stops leaking.. dw tested and works fine"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Broadway, VA 22815
Danny R.
Job Details:
10/10/2023
found water by passing water vavle filling tube an not heating will need heater control addaptor and gasket with vavle; ordrng 1 W11579561 (water vavle) and 1 WPW10280988 (gasket) and 1 WPW10635022 (adapter) and 1 WPW10320706 (gasket) and 1 WPW10635022 (adapter) and 1 W11579559 (ui control)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Norfolk, VA 23502
Carl A.
Job Details:
10/10/2023
repalced control board tested and calibrated unit works as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ01
Near Front Royal, VA 22630
Ezra M.
Job Details:
10/10/2023
"replaced evap fan motor, verified operation"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23437
Zachery R.
Job Details:
10/10/2023
"replaced control, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Halethorpe, MD 21227
Shane M.
Job Details:
10/10/2023
"cx complaint the unit isnt finishing cycles. ffound error code F0E5. raned test cycle, unit passed. advised to cx do not overload machine & do not wash single bedding items."
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Germantown, MD 20874
Julian H.
Job Details:
10/10/2023
CX complaint about unit not working giving a F2e2 error followed svc pointer W11436350B that talks about a disconnected ribbon or a failure with console took console apart & all connectors looked fine replaced part with preid caibrated & working properly CX PIF THRU APP
We serviced a
JENN-AIR RANGE
Model JES1750FS1
Near Vienna, VA 22182
Jason A.
Job Details:
10/10/2023
CX complaint RANGE F2E1 error code. Verfied error. & cleared. Checked cooling fan runs & no other errors. Checked connections & cables. Parts OOS > JJ; ordrng 1 W10919303 (Console UI SS) and 1 W11108634 (Display board) and 1 W11295990 (MRC2 control) and 1 W11025616 (ribbon cable)
We serviced a
WHIRLPOOL FREEZER
Model WRT112CZJZ00
Near Portsmouth, VA 23704
Carl A.
Job Details:
10/10/2023
"cx complaint of water leaking from unit ,checkedu nit to find drain line frozen up,thaw drain line tested unit works as deisnged,drain line might be cloplasing internaly could not tell at this time"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Norfolk, VA 23505
Carl A.
Job Details:
10/10/2023
"cx complaint of unit not making ice and leaking water from dispencer,ran unit through diag to find an open hearness in door ordeirng door and fliter housing as door is broken ordering parts needed for repairs 2 techs as help is need to feed wire through unit; ordrng 1 W11551458 (Door, Freezer (includes Door Gasket)) and 1 W11162042 (housing)"
We serviced a
JENNAIR REFRIGERATOR
Model JS42CXDUDB02
Near Arlington, VA 22207
Demonte S.
Job Details:
10/10/2023
"Inspected the unit. Found that the cx is saying that the Refrigerator is making a clicking noise. Clicking noise is the Control Board surging / beeping noise is coming from the Control Board. Removed the harness from the Freezer Fan Motor. Control Board kept making the clicking / beeping noise. Unit will need the Control Board = W10789107 & Freezer Fan Motor = W10822580. Cx paid for the Service Call Only by check. Check is in blue money bag. If the cx calls back order these parts on file. Don't go without parts. ( This will also need to be counted as a two tech 2 count, if the cx calls back within 30 days. )"
We serviced a
WHIRLPOOL OVEN
Model GBD307PDT4
Near Powhatan, VA 23139
Joseph D.
Job Details:
10/10/2023
Unit with f2 errors as service guys stated I reseated all connections and restarted unit if problem persists unit will need control which is now no longer available and unit would not be repairable
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF507HPS00
Near Kingsville, MD 21087
Neil H.
Job Details:
10/10/2023
"8.9 AMPSCOMPRESSOR MAKES BUZZING NOISE AND RELAY CLICK COMPRESSOR LOCK UP S.S. NEEDED $139 COLLECTED; ordrng 1 WPW10466675 (compressor), used 2 (S.S. REPAIR NEEDED) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW2
Near Arnold, MD 21012
Israel R.
Job Details:
10/10/2023
Customer complaint unit is shaking when is spinning. When i was taking pictures i notice the unit did not have a clear serial number. I told the customer he tried to look for the registration. But he will need to call The extended warranty to find out if we can work on this. I found the tube is not round. The wash plate is stuck and the hub is waearing ou. Also suspension needs to be replaced. Please call customer to confimr that the unit is covered. Or if the custoemr can get the extended warranty to cover the repair.; ordrng 1 W10752283 (washplate) and 1 W10528947 (drive hub kit) and 1 W10752719 (basket) and 1 W11130362 (suspension)
We serviced a
WHIRLPOOL WASHER
Model WTW4850HW3
Near Severn, MD 21144
Israel R.
Job Details:
10/10/2023
Installed control and tested on rinse and sping and the unit completed the cycle and unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Chesapeake, VA 23323
Zachery R.
Job Details:
10/10/2023
"cx complaint no heat, checked unit, unit has open thermal fuse and element, quoted cx, cx approved repair. replaced parts tested, collected payment, advised to have vents cleaned for efficient dry times.; ordrng 1 WP3392519 (thermal fuse(zr v/s)) and 1 279838 (element(zr v/s))"
We serviced a
WHIRLPOOL DRYER
Model WED4800XQ3
Near Harbeson, DE 19951
Taylor F.
Job Details:
10/10/2023
Cx complaint is unit not starting. Found the voltage getting supplied to the unit is unsufficiant. L1 had 28VAC to ground. Cx needs an electrician to resolve issue. Job is complete. Cx paid SC by CC.
We serviced a
KITCHENAID RANGE
Model KSEG700ESS6
Near Damascus, MD 20872
Justin S.
Job Details:
10/10/2023
"CX complaint saferange burning odor-power wires burnt.Service pointer. Replaced terminal block with van stock. Checked all features non unit and Range is working good.; ordrng 1 WPW10245259 (block-term), used 1 WPW10245259 (TERMINAL BLOCK) from stock"
We serviced a
KITCHENAID RANGE
Model KDRS407VSS04
Near Damascus, MD 20872
Justin S.
Job Details:
10/10/2023
cx says they will ocassionally be cooking on the unit and the ignitors will start clicking. cx says they dont have the burners near the ignite part of the knobs. showed the cx it can happen when the burners go near the ignite section. the unit is getting 120/240/120vac and 0vac at the terminal block. removed the burners and resecured to connect ground better. the right rear holder was only in hand tight. Still could not dupilcate fault. Asked CX to Take video of Fault
We serviced a
KITCHENAID COOKTOP
Model KGCC566RBL00
Near Aldie, VA 20105
Daniel J.
Job Details:
10/10/2023
last vist ordered burner caps using info from service matters found all burner caps same size just different colors blk gray and tan; ordrng 2 WP8286155CB (burner cap)s and 2 WP8286153CB (burner cap)s and 1 WP8286156CB (ao burner)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Fairfax, VA 22033
Tanner B.
Job Details:
10/10/2023
"1-W11346622 filter housing iof cx calls back . Concern low ice production and poor water flow. found w/ bypass tool the water flow increases . i thought it should be a little more so i checked the water supply. with suppy valve off the valve is still allowing water flow , the valve could still be an issue . Informed cx of the situation"
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Lewes, DE 19958
Michael E.
Job Details:
10/10/2023
CX complaint: unit not coming on. Tested and verified complaint. display is blank and door not unlocking. We do have 120 vac into control and 12 vdc and 5 vdc to UI. No LED on control. Quoted CX price to replace control W11543994 and UI W11478524 and saved quote. CX paid 139.00 by check. CX did not approve repair at tghis time. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Gaithersburg, MD 20878
Justin S.
Job Details:
10/10/2023
"CX complaint no cool refrigerator - sp w11634348 - special project s71162 - sp w11634348 - not cooling. Upon arrival replaced compressor and filled unit with 2oz of r600a. Installed a UV die filter(P/N:WPW10143759). Uniit is now cooling good.; ordrng 1 WPW10143759 (dryer), used 1 WPW10143759 (DRIER) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, VA 22408
Robert W.
Job Details:
10/10/2023
Complaint is the unit isnt cooling in either section. Inspected unit and found unit is running no frost pattern on evap pulled unit and foiund compressor is on but not cooling at all. Ordering compressor dryer and coupler and inverter; ordrng 1 W11557671 (Compressor) and 1 W11504415 (Coupler) and 1 W11504431 (Coupler) and 1 W11506619 (Coupler) and 1 W11109499 (Drier)
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near North, VA 23128
Orbie
Job Details:
10/10/2023
cx was unsure if washer basket was supposed to move. advised cx unit working as designed. advised cx to call us back if unit has any issues.
We serviced a
WHIRLPOOL OVEN
Model WOS31ES0JS20
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
10/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the inner door glass tested and inspected for proper use unit now functions Normally
We serviced a
JENNAIR RANGE
Model SVE47600W
Near Ruther Glen, VA 22546
Thomas B.
Job Details:
10/10/2023
Cx complaint nothing is working except for the display none of the eyes work and oven doesn't work found bad control unit will need new control qouted 635.03 cx paid 139.00 service call; ordrng 1 WP71001799 (cntrl-elec)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Fredericksburg, VA 22408
Robert W.
Job Details:
10/10/2023
"CX Complaint is the unit isnt cooling. Inspected unit and found unit has bee unplugged and in the storage unit plugged unit up and compressor is coming on pulled evap cover and evap is starting to frost, found heater wire failed keeping power from getting to heater. replaced heater unit is working properly."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Beaverdam, VA 23015
Thomas B.
Job Details:
10/10/2023
Installed foam seal per instructions sent to Me over from TechLine tested and inspected for proper use unit now functions Normally
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Clarksburg, MD 20871
Justin S.
Job Details:
10/10/2023
replaced the ice maker and reset power tot he unit. test 56 no error codes. test 57 the ice maker makes a full revolution. test 45 the ice maker fills. the unit is now good
We serviced a
WHIRLPOOL RANGE
Model WFG515S0JS2
Near Frederick, MD 21702
Ricardo S.
Job Details:
10/10/2023
"Cx complains that the unit not holding temperatures, inspected unit, temp sensor read 1069k ohms.. connections on main board cks ok, oven reach 423 degrees, Low temp 362 .. then 407H, 355 L .. ran test mode no error codes, the e913 is the memory checksum, so i calibrate the temp, now the oven reach and holding temperatures, 419h, 375L, 407H,368L, 414H, 378L 4.21H, 372 L temp cks ok"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near North, VA 23128
Orbie
Job Details:
10/10/2023
everything appears to be working as designed with dryer. advised cx to monitor unit to verify working condition.
We serviced a
MAYTAG WASHER
Model MVW7230HW1
Near Woodsboro, MD 21798
Ricardo S.
Job Details:
10/10/2023
"Cx complains that the unit make noises, inspected unit, the noise comes from underneath, ran test mode, no error codes, the slider spring is loose and make noises, slider cks ok, spring back in place, unit tested and washer works fine"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS2
Near Arlington, VA 22204
Lloyd B.
Job Details:
10/10/2023
Cx complained the unit would leak. Installed new tub nuts and tested and it no longer leaks. Job complete
We serviced a
WHIRLPOOL OVEN
Model WFG550S0LZ4
Near Severn, MD 21144
Israel R.
Job Details:
10/10/2023
Customer complaint unit is the same issue. F3E0 sensor open short. I tested sensor and is reading 1111. I tested at the control and is reading the same when i unplugged the sensor the board displays 179 degrees when i plug in the sensor is reading '---'. Contorl is unable to decode the sensor. Unit will need new control. Not in stock. Call customer when part is available.; ordrng 1 W11620570 (Control)
We serviced a
WHIRLPOOL WASHER
Model WTW4616FW3
Near Laurel, MD 20724
Israel R.
Job Details:
10/10/2023
Installed new control and motor and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC2
Near Big Pool, MD 21711
Ken M.
Job Details:
10/10/2023
"Customer complaint is that the unit is giving random PF or blinking time. Console is unresponsive, just beeps. Cycled power to the unit and tried to get into diagnostics. Unit would not enter diagnostics. Ordering console and control.; ordrng 1 W11324037 (console) and 1 W11322905 (cntrl-elec)"
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Arlington, VA 22201
Lloyd B.
Job Details:
10/10/2023
Cx complained the element had fallen. Installed new support clip and the unit now will work as designed. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ephrata, PA 17522
Justin L.
Job Details:
10/10/2023
Cx complaint dispenser doesnt shut off. Was able to access unit and verify concern. Removed dispenser and found excess rubber causing the switch to stick in open position. Removed and tested unit now operates as designed no further work needed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near Lancaster, PA 17601
Justin L.
Job Details:
10/10/2023
Was able to access unit and replace door. Heated gasket to sit unit now checks good no further work needed
We serviced a
MAYTAG DRYER
Model MEDC200XW1
Near Ephrata, PA 17522
Justin L.
Job Details:
10/10/2023
Was able to access unit and replace parts. Tested unit and unit checks good no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FMDM09
Near Leesburg, VA 20175
Ricky E.
Job Details:
10/10/2023
"ck fnd units doors not holding the gaskets in place, or will not accept the gasket.. the unit will need the ff and fzr door..; ordrng 1 w11575716 (ff, door) and 1 LW10638683 (dor-fip)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Mount Airy, MD 21771
Justin S.
Job Details:
10/10/2023
the cx says the unit is not drying well anymore. the unit has rinse aid. the unit has a f4e2(heat) and a f10e2(vent) error codes in memory. ran the diagnostic and the unit shuts down mid cycle with a f4e2 error code. found 120vac between p4-2 and p4-3 in cycle before the error code comes up. 14ohms on heater circuit after isolating. p10-1 to p10-3 the unit is open. hanress resistance is good. tested at component 4-6 and still open. the unit needs the sensor; ordrng 1 W11410464 (sensor(17.08))
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ1
Near Ellicott City, MD 21042
Alexander D.
Job Details:
10/10/2023
"cx complaint unit still giving f8e4 error. inspected unit and verified complaint. found water in drip tray. inlet hose connection is dry. took door apart and found alot of streaks coming from top left corner by vent and running all the way down. vent seems to be sealing. seems either front panel is warped causing steam to escape from vent or top door seal isnt sealing. ordering front panel, vent and top door seal. call cx to schedule return visit once we have eta on parts; ordrng 1 W11649995 (vent) and 1 W11545539 (vent gasket) and 1 W11545290 (deflector) and 1 W11412696 (top door seal) and 1 W11659651 (front panel) and 1 W11630613 (console)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ04
Near Columbia, MD 21044
Alexander D.
Job Details:
10/10/2023
"cx complaint unit not making ice. inspected unit and verified complaint. test56 E5 timed icemaker, issue with thermistor on icemaker. test 58 cooler than harvest test. test57 completes harvest but motor is very noisy. test45 filled with water so valve and filltube heater are good. test15 working good and test 36 has good airflow from icebox fan. ordering icemaker. call cx to schedule return visit once we have eta on part; ordrng 1 W11658802 (icemaker)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW10
Near Petersburg, VA 23803
John P.
Job Details:
10/10/2023
CX complaint unit not making ice checked unit and found wire not seated on ice maker seated wire tested working as designed
We serviced a
KITCHENAID DISHWASHER
Model KDTM704ESS3
Near Arlington, VA 22203
Lloyd B.
Job Details:
10/10/2023
Cx complained the unit leaked and clicked. Installed new spray arm. The padding got soaked from the leak and causes the door to now click when opening. Unit needs new padding; ordrng 1 W10746772 (pad) and 1 W10380173 (paddins)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS2
Near Millsboro, DE 19966
Taylor F.
Job Details:
10/10/2023
Cx complaint is unit has a defective console. Tested inspected and verifed complaint. Ordering console and rescheudled for 10/17/23.; ordrng 1 W10835288 (panl-cntrl)
We serviced a
MAYTAG WASHER
Model MHWE251YL00
Near Falls Church, VA 22041
Lloyd B.
Job Details:
10/10/2023
Cx complained the unit did not drain. Inspected the unit and found debris in the pump. Removed debris and tested and it now drains. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Owings Mills, MD 21117
Brian R.
Job Details:
10/10/2023
cx complaint is unit is starting to rust and flake where vent is on outter door. checked unit and replaced outter door. unit now checks. job complete.
We serviced a
JENN-AIR MICROWAVE
Model JMC2430LL00
Near Aldie, VA 20105
Daniel J.
Job Details:
10/10/2023
microwave bulb went out again confirmed heating and making contact with interlock switches ordering bulb and light transformer; ordrng 1 W11238401 (transformer light 20 v) and 1 W10886919 (light bulb)
We serviced a
WHIRLPOOL WASHER
Model WTW5010LW0
Near Bristow, VA 20136
Tanner B.
Job Details:
10/10/2023
"Installed new harness, recalibrated unit. Job complete"
We serviced a
MAYTAG WASHER
Model MVWB765FW3
Near Hancock, MD 21750
Ken M.
Job Details:
10/10/2023
"Customer complaint is that the unit is noisy during spin and running longer than normal. Checked for stored error codes and found F2E1. Ran test cycle and the cycle ran properly, but made a knocking noise during agitate. Inspection of the drive system found the gearcase is leaking oil and the rotor bolt is loose. Unit needs a new gearcase, slider, and rotor bolt.; ordrng 1 W11393685 (gearcase) and 1 W10752189 (bolt)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near McLean, VA 22101
Simon
Job Details:
10/10/2023
CX complaints DW making squealing noise during cycle.Inspected unit and found the sump motor making loud noise .accesspanel insulation missing . unit needs sump motor and shield ordered shield and Sump motor.SZ; ordrng 1 W11573700 (shield) and 1 W11416362 (Sump motor assembley)
We serviced a
WHIRLPOOL REFRIGERATOR
Model GR2FHTXTL00
Near Washington, DC 20011
Sherwood
Job Details:
10/10/2023
cx complaint leaking. arrived today and couldnt find water shut off. adsvised cx to have a pulmber come out to label the water shut off to continue repair. aslo i did notice more leaks from filter housing while in home did advised cx wants to get plumber 1st.; snapped 2 QuickPics
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Fairfield, PA 17320
Drew B.
Job Details:
10/10/2023
cx complaint that unit is leaking found the leak to be from internal inlet valve replaved and tested no leaks and checks good
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Nokesville, VA 20181
Tanner B.
Job Details:
10/10/2023
"Tightened valve connection , tested unit. Job complete"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Beaverdam, VA 23015
Thomas B.
Job Details:
10/10/2023
Cx complaint unit is not working properly inspected unit removed and replaced the fan motor and harness tested for proper use unit now functions Normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HW2
Near Boyds, MD 20841
Julian H.
Job Details:
10/10/2023
replaced control did a calibration & working
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near Lititz, PA 17543
Justin L.
Job Details:
10/10/2023
Cx complaint unit not making ice. Was able to access unit and found connector not fully inserted causing intermittant ice. Removed evap cover and verified full frost pattern no issues. Connected icemaker and watched as it harvested and filled by itself. No further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Hedgesville, WV 25427
Ken M.
Job Details:
10/10/2023
"Customer complaint is that there is light frost in the freezer, the fresh food door squeaks, and the temperature in the fresh food compartment is all over the place. Applied grease to the cam and adjusted the cabinet and door to level the doors and cabinet, which stopped the squeaking. Doors are sealing properly. Damper is working properly. Checked freezer compartment temperature and found it at around 11. Unit was defrosting at the time. Ice maker tested and it would not move, kept saying that the switch was open when it was not. Confirmed all UI connections were good. Ice maker is not moving. Have no power to the ice maker, door wiring is good. Reordering HV control.; ordrng 1 350849 (grease(KM VS)) and 1 W11595219 (control), used 1 350849 (GREASE) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS07
Near McLean, VA 22102
Simon
Job Details:
10/10/2023
"CX complaints condensation in refrigrator section .Inspected unit and replaced the freezer door Tested freezer door ,door seal properly..unit need NAMEPLATE .ordered nameplate.SZ; ordrng 1 W10876598 (name plate)"
We serviced a
KITCHENAID OVEN
Model KEBS207BSS01
Near Norfolk, VA 23509
Carl A.
Job Details:
10/10/2023
"cx complaint of inner glass broken on upper oven door,checked unit to confrim problem break down as follows 1/WPW10335920,FRAME-GLAS,service call break down as follows service call 139.00parts 192.67shipping 15.00labor 110.00sub total 456.67tax 11.56grand total 468.23deposit ; ordrng 1 WPW10335920 (FRAME-GLAS)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Laurel, MD 20707
Israel R.
Job Details:
10/10/2023
Customer complaint unit is not washing. I tested the unit and found the unit is not filling with water. I foundn the floard switch has come off. The door had come open. I reseated the water level sensor and tested. Unit is now filling and the unit is back to normal operations.
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Millsboro, DE 19966
Taylor F.
Job Details:
10/10/2023
Cx complaint is unit stuck on drain. Held down the cancel button to shut off cycle. Informed cx of what happened. Unit had no error codes and is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model WFW9151YW00
Near Crofton, MD 21114
Israel R.
Job Details:
10/10/2023
Installed new belloiw. Unit is back to normal operations.