We serviced a
WHIRLPOOL WASHER
Model WTW4816FW3
Near Virginia Beach, VA 23462
Zachery R.
Job Details: 10/23/2023
"cx complaint unit not advancing cycles, just senses. checked unit, no faults present. ran test cycle, unit complete test cycle with no issues. ran drain and spin and normal cycle. could not duplicate issue. advised and showed cx how to use unit. unit working as designed."
We serviced a
WHIRLPOOL DRYER
Model ned4655ew1
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/23/2023
"cx complaint no heat, checked unit, unit has proper voltage supplied, come to find poor airlfow also open tco. replaced tco, advised cx to have vent corrected to avoid blowing fuses. unit working as designed."
We serviced a
MAYTAG WASHER
Model MVW5430MW0
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/23/2023
came out and replace control on unit . tested unit is now running as designed . with no errors .
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Monrovia, MD 21770
Ricardo S.
Job Details: 10/23/2023
"Cx complains that the upper rack falls down, sinpected unit, the caps are defective. also the door panel vent leaks water.. order parts; ordrng 1 WPW10329609 (vent) and 1 WPW10082861 (stop) and 2 WPW10671904 (clip)s"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near York, PA 17404
Sal R.
Job Details: 10/23/2023
"Per the previouse tech, I was able to access and replace all parts. I tehn recalibrated the unit and ran a auto test as well as manuel test cycles. Unit test good. I was able to reinstall zip tie."
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Aldie, VA 20105
Richard B.
Job Details: 10/23/2023
"CX complant. Washer stopped mid cycle. Prior diagnosis found unit needs clutch and slider . Installed both , Calibrated unit. Tested in regular wash cycle. Working as designed. Job completed. RB"
We serviced a
WHIRLPOOL WASHER
Model WFW5605MW0
Near Pasadena, MD 21122
Israel R.
Job Details: 10/23/2023
F8E1 lo flow no flow. F5E2 door lock error and F0E2 suds. Customer complaint unit is displaying Lo Fl. I ran diagnostics and i can see the cold water line is not putting water in. I found a bad cold water. I replaced cold water valve. Unit is back to normal operations.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Washington, DC 20005
Samuel R.
Job Details: 10/23/2023
replaced lid latch and tested unit now working properly
We serviced a
WHIRLPOOL RANGE
Model WEE515S0LZ2
Near Ocean City, MD 21842
Michael E.
Job Details: 10/23/2023
Replaced the rear right switch as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS1
Near Williamsburg, VA 23188
Justin W.
Job Details: 10/23/2023
replaced parts ordered and tested unit working as designed. found suds during testing. put 2 small caps of olive oil in unit. unit working as designed
We serviced a
WHIRLPOOL DISHWASHER
Model GU2400XTPS7
Near Virginia Beach, VA 23456
Branden R.
Job Details: 10/23/2023
"cx complaint unit not washing, checked unit and sump and pump not properly pumping water and locked up not allowing water to properly wash . ordering pump for repair to unit . all other major componets checked good .; ordrng 1 WPW10780877 (sump and pump)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW09
Near Carlisle, PA 17013
Bernard M.
Job Details: 10/23/2023
"Inspected door and found multiple scratches along the top and front. Re-ordering door, directly ship to cx address, whenit arrives cx will inspect and contact office to set up return; ordrng 1 LW10636410 (RC door)"
We serviced a
AMANA REFRIGERATOR
Model ART318FFDW10
Near Carlisle, PA 17013
Bernard M.
Job Details: 10/23/2023
"Cx complaint the FC door isn't sealing. Inspected and found condensation build up inside the top of FC. Found the gasket wouldn't seal into the liner. The plastic liner is beginning to peel off the door. There's a gap in between the liner and door. Ordering FC door and is to be directly shipped to cx address. Once part arrives, cx will contact office to set up return; ordrng 1 LW10680729 (FC Door)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Mechanicsburg, PA 17055
Bernard M.
Job Details: 10/23/2023
"Cx complaint the upper rack is falling. Inspected and found the wheels have disconnected from the adjuster. Replaced adjusters using pre-id parts, the upper rack inable to raise and lower and stay secured in tracks. Unit checks good"
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS1
Near Petersburg, VA 23803
Chris B.
Job Details: 10/23/2023
repalced door panel ested unit working as desighned
We serviced a
MAYTAG WASHER
Model MDB4949SKZ0
Near Dillsburg, PA 17019
Bernard M.
Job Details: 10/23/2023
"Cx complaint of rust on door. Inspected and found rust along the top and bottom of the front panel. Ordering panel and nameplate, once available contact cx to reschedule; ordrng 1 WPW10612925 (nameplate) and 1 W11461693 (front panel)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHZ1
Near Chesapeake, VA 23322
Branden R.
Job Details: 10/23/2023
came out to replace parts on unit disassembled and replace pump tested unit is now running as designed .
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Stone Ridge, VA 20105
Richard B.
Job Details: 10/23/2023
"CX complant. Element hanging down in microwave. Inspected unit and microwave is higher than oven cart . Unable to take nmcrowave out by myself. Will need two techs to remove from wall , And correct broken support inside unit . Further work needed. RB;"
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Wilmington, DE 19807
Taylor F.
Job Details: 10/23/2023
"Cx complaint is broil element is not staying up. Ordering support, cannot rescheudle at this time.; ordrng 1 W10909479 (support)"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIV29PCMS03
Near Sinking Spring, PA 19608
Cody H.
Job Details: 10/23/2023
"Was able to access unit and replace control per previous visit. Adapter was defective on arrival. reordering adapter. CX complains unit leds on sides are flickering, was able to remove LED but found wire dislodged from connecter too deep in the liner to retrieve. Called techline and spoke to TJ who said unit is now unrepairable. no further work needed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Chantilly, VA 20152
Daniel J.
Job Details: 10/23/2023
per notes replaced icemaker cycled power no errors after running harvest test
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Monrovia, MD 21770
Ricardo S.
Job Details: 10/23/2023
"Cx complains about a noise, inspected unit the noise comes from the damper control.connections cks ok, faulty damper.. order part; ordrng 1 W11236851 (diffuser)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS05
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/23/2023
"replaced ice box fan, tested, unit working as designed. advised cx to monitor unit."
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW3
Near Virginia Beach, VA 23452
Zachery R.
Job Details: 10/23/2023
"cx complaint unit not filling. checked unit, come to find defective cold valve not allowing solenoid to open. replaced valve, tested, unit working as designed."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS05
Near Selbyville, DE 19975
Michael E.
Job Details: 10/23/2023
Upon arrival i found that the part ordered is not the part intended. Opened cooktop to get good view of harness and verified part by google images. Ordering blower harness. Cannot reschedule due to SO part; ordrng 1 W11190478 (blower harness)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Washington, DC 20005
Samuel R.
Job Details: 10/23/2023
replaced motor and after a few test spluch keeps coming off gear case.unit will need a new gearcase which was replaced less then a year ago.W11454734; ordrng 1 W11454734 (gear case)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ
Near La Plata, MD 20646
Davonte
Job Details: 10/23/2023
"cx complained unit was leaking from underneath. couldnt confirm cx complaint. took kick plate off, ran a quick was cycle. during the cycle unit didnt leak at all. also checked unit for error codes, didnt have any. unit is working as should"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Waldorf, MD 20603
Davonte
Job Details: 10/23/2023
"cx complained unit wasnt cooling, previous tech confimred cx complaint on first visit. installed new control box. Set the temp on unit. unit started cooling while i was there."
We serviced a
MAYTAG WASHER
Model MVW5430MW1
Near Virginia Beach, VA 23464
Zachery R.
Job Details: 10/23/2023
"cx complaint unit not completing cycles. checked unit, come to find pulley shield and belt were not seated to gearcase, reseated belt, was not able to reseat pulley shield. tried to remove tub nut, tub nut will have to be cut off to complete repair. ordering tub nut, gearcase, washplate, and clutch to complete repair.; ordrng 1 W11449840 (gearcase) and 1 W11551646 (tub nut) and 1 W10721967 (drive pulley) and 1 W11409708 (shield)"
We serviced a
WHIRLPOOL FREEZER
Model WRF767SDHZ04
Near Ocean View, DE 19970
Michael E.
Job Details: 10/23/2023
"Replaced IM and dispenser UI as per previous diagnosis. CX made me aware that ice cream in FC has been soft I found 16 degrees in FC. Ice looks wet. Evap not frosted up. Ordering evap harness. There is a possibility that replacing dispenser UI may have solved problem. On return visit, ask CX if temps have been correct befrore replacing parts. CX may call and cancel return if unit works properly after service today. Cannot reschedule due to only few left on system; ordrng 1 W11578030 (evap harness)"
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Winchester, VA 22601
Ezra M.
Job Details: 10/23/2023
"unit storing error f0-e3, f7-e6, found splutch melted, not disengaging basket from spin, ordering splutch, motor, gearcase and belt, will use capacitor and actuator on return.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"
We serviced a
AMANA WASHER
Model NTW4516FW4
Near Virginia Beach, VA 23454
Lucas R.
Job Details: 10/23/2023
"cx complaint unit not not rinsing on normal cycle, checked unt, running up on arrival at end of wash cycle, unit drains sprays a minimal amount of water during a low spin,drains, sprays a minimal amount of water, does not spin or agitate, drains, then goes into final spin, lert finish, no stored error codes, all components oh,ed good, called techline spoke with chris, advised was normal operation in order to meet water usage requirements, other cycles will rinse like normal, or set to extra rinse for normal rinse, unit working as designed."
We serviced a
JENNAIR COOKTOP
Model JIC4536XS00
Near Fort Washington, MD 20744
Shane B.
Job Details: 10/23/2023
installed glasstop and restored power. unit is now working and looking as designed. cx paid 110 for labor.
We serviced a
WHIRLPOOL WASHER
Model WED7429HW0
Near Hollywood, MD 20636
David J.
Job Details: 10/23/2023
"F2e1 stuck key F3e2Customer complaint unit is not heating arrived today and verified complaint found testing unit. No heat is being produced even after changing settings found error codes above also found while testing unit makes a squeaking noise, disassembled unit and tested heating element and found element was open. Also found all rollers intention needs to be replaced as well as belt due to being loose Ordering all parts return visit and scheduled for follow-up visit. Will return on schedule date. please note customer has asked to leave unit disassembled that way he could vacuum out and cleaned all the lint no power going to unit and had customer sign thank you card stating the same thing. ; ordrng 1 WP3387747 (Heating element) and 5 WPW10314173 (Rollers)s and 1 W10837240 (Idler pulley) and 1 661570V (Belt) and 1 WPW10446781 (Idler spring)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRQA59CNKZ00
Near Alexandria, VA 22305
Lloyd B.
Job Details: 10/23/2023
Cx complained of a dent. Inspected the unit and found a dent on the right corner of the left door. Unit needs new door; ordrng 1 W11477025 (door left hand)
We serviced a
MAYTAG WASHER
Model MVWC200XW0
Near Wyomissing, PA 19610
Cody H.
Job Details: 10/23/2023
"CX complains unit leaked water during 1 cycle, cx states unit has not leaked water since but wanted unit checked for further issues.unit shows codes for f7e5-shifter faultand f0e5-off balance. cleared errors and ran unit through diagnostic test, unit went through diag test with no issues. Unit showed no errors or leaks after testing, Unit is working as designed on todays visit, unable to replicate issue or find any indication of leaks on unit. No further work needed, cx instructed to monitor unit. CX EMAIL CONFIRMED."
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Williamsburg, VA 23188
Justin W.
Job Details: 10/23/2023
cx complaint unit not washing clothes properly. checked unit to find error code f7e4. found oil leaking from gearcase onto motor and component. attempted to remove spanner nut to find seized. ordering all parts needed for return; ordrng 1 W11449841 (gearcase) and 1 W10915700 (stator) and 1 W10754448 (clutch) and 1 W10915701 (rotor) and 1 W10752187 (screw) and 1 W10902814 (washplate) and 1 W11551646 (spanner nut)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ02
Near Williamsburg, VA 23185
Justin W.
Job Details: 10/23/2023
replaced filter housing. cx pif tested unit working as designed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ04
Near Chesterfield, VA 23832
John P.
Job Details: 10/23/2023
CX complaint unit not making ice checked unit found UI not commanding icemaker. Ordering UI and fascia.; ordrng 1 W11637688 (Fascia) and 1 W11658802 (Icemaker) and 1 W11579559 (Ui)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Pasadena, MD 21122
Israel R.
Job Details: 10/23/2023
F4E3 Motor not running. F7E1 No heat. Customer complaint unit is not washing. foud the unit is not washing the unit has a bad motor 120 from the board. repalced motor and tested. Unit is back to normal operations. collected 249 for labor and service. Parts covered by entitlement.
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC3
Near Winchester, VA 22601
Ezra M.
Job Details: 10/23/2023
"unit storing errors f2e1 aand f0e5. tested unit, noise from agittaor, found debris under agitator causing noise. removed debris, retested, sounds norml."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ03
Near Virginia Beach, VA 23456
Lucas R.
Job Details: 10/23/2023
"replaced compressor dier and evap, pressurized, vacuumed to -30'HG, charged, lowq pressure at 0, advised cx to onitor, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDB01
Near Bowie, MD 20716
Shawn D.
Job Details: 10/23/2023
"cx comnplaint unit is freezing food in the fridge section when set to recomended so changed setting to a warmer one and fridge is good not but freezer is 40s. inspected unit and confimred temps are off bad, evap has a low charge ball of ice and compressor is pulliing .5amps freon is getting low. ordering compressor evap drier and coupler all parts are instock so called into office and rescheudlked for 10/30/23; ordrng 1 WPW10507886 (comprssor kit) and 1 w10143759 (uv drier) and 1 w10913906 (coupler) and 1 W10836706 (evaporator)"
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near McLean, VA 22101
Christian C.
Job Details: 10/23/2023
Cx complaint of a loud noise and unit shakes a lot. Inspected unit no errors stored. Ran though diag cycle and when unit spins there is a squeeking noise. Found oil coming from gearcase. Quoted cx and they will not be going through with repair. Cx paid for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Millville, DE 19967
Michael E.
Job Details: 10/23/2023
CX complaint: difficulty getting filter in. Tested and verified complaint. I found CX is having diffuculty pushing filter door hard enough. It is working propely and as normal. I replaced filter for CX. Unit is working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ06
Near Bowie, MD 20720
Shawn D.
Job Details: 10/23/2023
cx complaint unit stoppped cooliong. inspected unit and is unplugged so plugged in and compressor grinds when starting then overload trips when at 12amps. compressor is locked up. ordering compressor evap coiuple and drier for return called into office and rescheudled for 10/30/23 3 count job s.s. tech only; ordrng 1 w10143759 (uv drier) and 1 W11370574 (compressor kit) and 1 w10913906 (coupler) and 1 W11546692 (evap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSZ57L18DM04
Near Bowie, MD 20715
Shawn D.
Job Details: 10/23/2023
replaced control checked evap and no ice build. tunred power back on and waited for evap fan and compressor to kick on and it did. unit is good to go
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW4
Near Sterling, VA 20164
Jason A.
Job Details: 10/23/2023
"CX complaint WASHER shakes & moves out of position during spin. CX has rubber pads on front legs. Unit is level & all 4 feet are planted evenly. Unit is on pedestals. Test suspension & tub. Ran test wash. NO ERROR codes. Spin test step 7 only spins to 820 RPMs :/ Verified cold & hot water lines. Test 12 spins faster unknown RPMs. Loaded a normal sized load in unit & ran QUICK wash, Excessive movement. Checked suspension & springs. Tub seems to be further back than what I remember other front load washers > JJ; ordrng 1 W11549931 (ACU) and 1 W11316766 (suspension) and 1 W11354541 (Stator) and 1 W11314361 (Rotor) and 1 W11557803 (Rotor bolt)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325FDAM04
Near Millville, DE 19967
Michael E.
Job Details: 10/23/2023
"CX complaint: water dispense undulates. Tested and verified complaint. I found it was from the filter not being fully engaged due to toe kick not tatally locked in place. I corrected toe kick and filter, tested unit and it is now working properly. Job is complete"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Winchester, VA 22603
Ezra M.
Job Details: 10/23/2023
"not heating. tumbling normally, lights and timer work normally. tested voltage, unit getting 122 vac on L1, 14 vac on L2, and 102 vac from L1-L2. advised cust would need to contact electrician."
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Lochearn, MD 21207
Shane M.
Job Details: 10/23/2023
cx complaint the unit isnt starting cycles. found drain pump clogged. quote 401.20 cx paid svc by card. W10876600
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Silver Spring, MD 20906
Leon
Job Details: 10/23/2023
"Client complaint was ice Maker, wasn't working. Yeah, confirmed that the ice Maker will begin a 120 V. And ice Maker had ice frozen already in it. We ran a test and the ice Maker didn't work at all no movement Ordering IM for unit ; ordrng 1 W11542654 (Ice maker)"
We serviced a
WHIRLPOOL RANGE
Model WFG550S0LZ1
Near Ellicott City, MD 21043
Robert L.
Job Details: 10/23/2023
"cx complaint middle burner not lighting fully since bought, found no gas coming out bottom/front half, appears over tightned and smashing cap down, replaced burner head from pre-id, all ports held flame, tested all ops ok..... cx had bubbled knob, gave part number and customer care number"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM03
Near Olney, MD 20832
Justin S.
Job Details: 10/23/2023
the cx showed me the freezer light is not illuminating. found the module is getting voltage. replaced the light and the freezer light is now illuminating good. the unit is now good
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Ellicott City, MD 21043
Robert L.
Job Details: 10/23/2023
"cx complaint door falling, found right hinge out of hook, spring entangled in insulation, reisntalled hinge spring, etsted all ops ok"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730HAMZ1
Near Prince Frederick, MD 20678
David J.
Job Details: 10/23/2023
Cx complaint door would not shut. Unit would not start due to door not closing. Arrived today and verified complaint. Found nothing causing door to not shut. Found strike to have a slight bend to it which would cause the latch to not be engaged. Removed unit a d replaced both strike and latch. Tested and not door closed and stayed shut. Tested cycle and unit is now working as intended. Job complete
We serviced a
WHIRLPOOL DISHWASHER
Model WED4815EW1
Near Chesapeake, VA 23325
Zachery R.
Job Details: 10/23/2023
"cx complaint unit scraping and thumping. checked unit, come to find defective bulk head, not squared. casuing blower wheel to rub insiude housing, tried adjusting, no luck, ordering bulk head and drum to complete repair. advised cx drum will be shipped directly to his house and to call via office with job number once part arrives.; ordrng 1 W11178668 (bulkhead) and 1 W10899578 (drum)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HZ7
Near Lanham, MD 20706
Shawn D.
Job Details: 10/23/2023
cx complaint unit was showing f1e4 error code said his brother was a sear tech and he would unplug unit then plug back in and microwave will work again. inspected unit and is working good at this time. switches are responding good. relay could be sticking on control. ordering control and marking interlocks use on return incase needed; ordrng 1 W11552018 (control)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW03
Near New Carrollton, MD 20784
Shawn D.
Job Details: 10/23/2023
cx complaint unit is not cooling well in fridge side freezer works good. inspected unit and fridge is 55 freezer -1 evap is frozen over fan is really loud snapped pic of evap. i found bimetal is reading 50k but looks like defrost heater does come on the way the ice build up. something is going on with the defrost cycle. ordering all parts to defrost system and the evap fan; ordrng 1 WP2315539 (fanmotor) and 1 WP2163777 (fanblade) and 1 W11577969 (bimetal harness) and 1 W11577965 (defrost control) and 1 W11577966 (thermostat)
We serviced a
KITCHENAID WASHER
Model KDFE104KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details: 10/23/2023
"installed part, unit cks ok.."
We serviced a
WHIRLPOOL DRYER
Model WET4027HW2
Near Silver Spring, MD 20906
Leon
Job Details: 10/23/2023
"Client complaint was unit wasn't heating confirmed the issue, saying that The Wire harness connected to the motor wasn't connected all the way we pushed it in and test it unit again. Unit started to heat as it should"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC1
Near Felton, DE 19943
Frederick R.
Job Details: 10/23/2023
CX complaint is fabric dispenser leaking. Inspected/tested and found water pouring out dispenser when activating valve. Replaced dispenser from prior diagnosis and retested and same result. Spoke to Joe @ WPTL. Went over finsings and he suggested turning water at wall down. I turned valves at wall down half way and the issue ceased. Went over what Joe and I talked about with Cx and found out that the guy who installed their filtration system turned the house pressure up to 80. Also found drain line shoved 2ft down inside standpipe so I corrected that issue also. Unit itself is now working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVW6230RHW3
Near Nokesville, VA 20181
Daniel J.
Job Details: 10/23/2023
replaced gearcase and shield calibrated ran diag cycle and started quick wash
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Lewes, DE 19958
Frederick R.
Job Details: 10/22/2023
CX complaint is no ice. Inspected/tested and found IM will not harvest. CHecked connection behind IM and bottom left of door and harness are good. Replaced IM from pre-id. Tesed and unit is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Lewes, DE 19958
Frederick R.
Job Details: 10/22/2023
CX Complaint is grinding noise and rust. Inspected/tested and found unit diffuser has become defective and making loud noise. Also RC has rust on it. Unit is covered under the one year rust warrranty. Ordering diffuser and RC door. Cannot reschedule due to direct shipment of door. CX is aware to inspect upon arrival and that we cannot take old door after replacement; ordrng 1 W11236851 (diffuser) and 1 LW11091610 (dor-fip) and 1 W11223753 (nameplate)
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW3
Near Millsboro, DE 19966
Frederick R.
Job Details: 10/22/2023
"CX complaint is erratic wobbling. Inspected/tested and found cones on front suspension never removed. Also found gearcase splines covered with sand. Explained to CX the importance of trying to remove sand from clothes before washing in machine. Replaced basket, cleared sand from splines. Also removed suspenion cups in front. Calibrated and tested. WM is now working properly and to CX satisfaction. Also went over use and care and how to avoid off balance issues. Job is complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDPA70SAMZ2
Near Ocean View, DE 19970
Frederick R.
Job Details: 10/22/2023
Inspected/tested unit upon arrival and verified leak coming from front left seam. Replaced tub per prior diagnosis. While replacing tub left side spring popped off so door has no tension. Ordering both hinges with springs. Right may not be needed. Both in stock. Rescheduling CX for thurs 10/26 am preferred. CX not at home between 2-4pm any day.; ordrng 1 W11573702 (right hinge) and 1 W11573703 (left hinge)
We serviced a
MAYTAG REFRIGERATOR
Model MFI2570FEZ13
Near Frankford, DE 19945
Frederick R.
Job Details: 10/22/2023
CX complaint is fridge making loud noise. Inspected/tested and found the damper control to be defective and getting stuck. Everything else is working properly. Unit making ice. 3 in stock. Cannot reschedule due to part availability; ordrng 1 WPW10196393 (damper control assy)
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS00
Near Knotts Island, NC 27950
Austin D.
Job Details: 10/21/2023
cx complaint the unit is not cooling. checked the unit and found that unit is leaking refrigerant from the fresh food evaporator. the compressor is running super hot. parts on order.; ordrng 1 W10779331 (compressor) and 1 WPW10643261 (evpaorator) and 1 WPW10143759 (filter drier) and 1 W10316760 (thermistor) and 1 W10353593 (seperator) and 1 W11130210
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW0
Near Alexandria, VA 22310
Lloyd B.
Job Details: 10/21/2023
Cx complained the water would drip when water was on and the unit was idle. Confirmed complaint. Installed new valve and tested and it no longer drips. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF300ESS01
Near Herndon, VA 20171
Jason A.
Job Details: 10/21/2023
CX complaint FRIDGE door gaskets are not sealing. Replaced FC seal. Used hairdryer to soften gasket & a bright light inside FC to checlk for airgaps with room lights off. All 3 doors are sealing > JJ
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404ESS2
Near Alexandria, VA 22307
Lloyd B.
Job Details: 10/21/2023
"Cx complained the unit did not wash. Installed new sump and motor and tested and it now fills, washes and drains. Job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ00
Near Chesapeake, VA 23323
Austin D.
Job Details: 10/21/2023
"cx complaint ice maker is not making ice. checked the unit and found that ice maker thermistor has failed. tested valve, heater, ice box fan, etc. the ui displays change water filter all the time. switch is good ui is failed then. cx wanted to only fix ice issue at this time. wuoted cx and cx paid in full. office will call to reschedule.; ordrng 1 W11658802 (ice maker)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH31017HS09
Near Suffolk, VA 23435
Austin D.
Job Details: 10/21/2023
cx complaint the unit is not heating up. found a faulty magnetron replaced with a new one. unit is running as designed. cx had unit unmoiunted prior to me being there so the unit is left where i found it upon arrival.
We serviced a
KITCHENAID RANGE
Model KSGG700ESS6
Near Chesapeake, VA 23321
Austin D.
Job Details: 10/21/2023
"cx complaint. the unit is not heating up in the oven. checked the oven and no gas came out of the unit. therefore, i tried a new regulator. no change. therefoer, ordreing the spark module and control. power is not being sent to the solinoids to open for gas to come through.; ordrng 1 W10860916 (spark module) and 1 W11620673 (main control)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS05
Near Chesapeake, VA 23321
Austin D.
Job Details: 10/21/2023
"cx complaint the unit is not keeping up with temps as it should. checked the unit and found the temps in the freezer at 5 and fridge at 45. littlle warm both sections. tested all functions and found that the rc gasket had a fold in it where the unit is not sealing all the way. therefore, the unit needed the gasket steamed out so that the seal is sufficient all the way around. cx stated ice did get all froze together one time. i advised them that if the ice is not used often it is a good idea to break the ice up in the bin prior to using it if its been awhile since last time. cx agreed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHW
Near Virginia Beach, VA 23452
Austin D.
Job Details: 10/21/2023
came out to resolve the issue. disassembled as needed. repalced all parts. pressure tested and unit passed. filled with r600. low side at -4 prior to leaving. unit is good to go
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE334GPS0
Near Herndon, VA 20171
Jason A.
Job Details: 10/21/2023
CX complaint DW leaks & console touchpad non-responsive. Replaced wash motor & wash arm & console. Test wash display is active. Ran test wash 2X. Start PROWASH cycle & unit is advancing. NO LEAKS > JJ
We serviced a
WHIRLPOOL WASHER
Model WTW6120HC1
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/21/2023
Replaced drain pump and control tested unit and unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW3
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/21/2023
Replaced Ui and was able to get wheel of without haveing to brake it. unit is working properly.
We serviced a
MAYTAG WASHER
Model MVW6230RHW1
Near Locust Grove, VA 22508
Robert W.
Job Details: 10/21/2023
"CX complaint is the unit isnt completing cycle. Inspected unit and found error for shifter. Tested unit in diag and on agitate the entire basket is moving pulled unit and found the clutch has failed again shredded second time in a month clutch failed, Ordering gearcase and clutch; ordrng 1 W10721967 (Clutch) and 1 W11449840 (Gearcase)"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH32519HZ07
Near ,
Frederick R.
Job Details: 10/21/2023
Replaced turntable motor per prior diagnosis. Also found fused wire and repaired it. Tested and the microwave is now working properly. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHB08
Near Newark, DE 19711
Frederick R.
Job Details: 10/21/2023
Replaced icem maker per prior diagnosis.l Tested after reapir and it harvested properly and filled with water. Unit is now working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS1
Near Newark, DE 19711
Frederick R.
Job Details: 10/21/2023
"Replaced leveling legs but unit would not level out because the legs were sittng on the mortar that had leaked out from the tiled floor not being extended under DW. This was causing unit to lean forward. Installed multiple shims under unit to level the best I could. The installed also installed the drain line improperly which was causing the water to backflush because boot was kinked. Corrected that issue also. Finished reinstalling unit for cx. DW is working properly. Job is complete; ordrng 4 4387828A (shim FRVS)s, used 4 4387828A (SHIM FRVS) from stock"
We serviced a
JENN-AIR DISHWASHER
Model JDPSS246LL1
Near Oakton, VA 22124
Jason A.
Job Details: 10/21/2023
CX complaint DW H2O error & doesnt complete wash or clean. Ran test wash F8E1& F8E6 flowmeter. Cleared error & ran test wash GOOD FILL & test completes > JJ; ordrng 1 W11460946 (Sump)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS22
Near Reston, VA 20191
Jason A.
Job Details: 10/21/2023
CX complaint MW element hanging down. Unable to find MW label - not in usual places. Part was in boc but arrived with stub broken. SeeSDpcs. Secured element out of the way & CX wont use MW convect. 10+ at WP. CX will open & inspect part > JJ; ordrng 1 W10909479 (support)
We serviced a
WHIRLPOOL WASHER
Model WTW7120HWD
Near Reston, VA 20191
Jason A.
Job Details: 10/21/2023
CX complaint WASHER not turning on. Replaced control ACU & verify water connections. agitate & spin. DLMS calibrate & test wash. Start QUICK wash & unit is advancing > JJ
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBB00
Near Chesapeake, VA 23320
Austin D.
Job Details: 10/21/2023
replaced parts and put the unit back together. unit is runnin as designed.
We serviced a
WHIRLPOOL DRYER
Model WED6120HW1
Near Spotsylvania Courthouse, VA 22553
Robert W.
Job Details: 10/21/2023
"CX Complaint is the drum isnt moving. Inspected unit and foiund the belt has failed and is keeping drum from moving, After replacing belt found unit not starting do to belt switch has failed. Ordering belt switch.; ordrng 1 W10847984 (Switch)"
We serviced a
MAYTAG DRYER
Model MEDC465HW0
Near Fredericksburg, VA 22407
Robert W.
Job Details: 10/21/2023
Replaced catch and tested unit is now working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM704ESS3
Near Vienna, VA 22180
Jason A.
Job Details: 10/21/2023
CX complaint DW leaks. Door hard to close.Replaced tub & transferred components over. Ran 2X test wash with unit out of cabinet. Pushed unit back in & Adjusted unit so doors close smoothly. Ran test wash again & start PROWASH. With no detergent added & 4 test washes water is very sudsy. Suspect a leaking rinseaid dispenser. Added 2 tablespoons of veg oil & suds decreased NO LEAKS; ordrng 1 W10861000 (dispenser)
We serviced a
MAYTAG DRYER
Model MED4500MW0
Near Newark, DE 19713
Frederick R.
Job Details: 10/21/2023
CX complaint is dryer timer. Inspected and found unit has a defective timer and knob that fall under the sCode. Scode is full P&L. Replaced timer and knob from pre-id. Tested after repair and the dryer is now working properly. Job is complete
We serviced a
KITCHENAID OVEN
Model KFGC506JSS01
Near Alexandria, VA 22301
Lloyd B.
Job Details: 10/21/2023
Cx complained the unit did not heat. Installed new control and spark module and tested and there is now a spark and the unit heated to temp. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC604FSS01
Near McLean, VA 22101
Jason A.
Job Details: 10/21/2023
CX complaint FRIDGE doesnt dispense ice. Replaced worn coupler. Test ice dispense cubed to crush 3X. Ice in bin is clumping. CX dropped temps from 38 to 36 & emptied bin. Icemaker cycled & filled. NO LEAKS > JJ
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCF72DKL05
Near Arlington, VA 22202
Lloyd B.
Job Details: 10/21/2023
Cx complained of damage. Installed new door and there is no longer any damage. Job complete
We serviced a
KITCHENAID MICROWAVE
Model KMBP100ESS20
Near Arlington, VA 22201
Lloyd B.
Job Details: 10/21/2023
Cx complained the door did not alighn with the UI. Removed the 2 screws that hold the front panel and there is room for adjustment. Moved the front panel over to the left and it now aligns with the UI. Job complete
We serviced a
WHIRLPOOL RANGE
Model WGE745C0FS05
Near Alexandria, VA 22312
Lloyd B.
Job Details: 10/21/2023
Cx complained the oven did not heat correctly. Installed new control and tested and it now heats and cycles as designed. Job complete
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS00
Near Wilmington, DE 19804
Frederick R.
Job Details: 10/21/2023
Upon arrival unit was unplug and a total no cool. Compressor was running when plugged in. Evacuated system and unit was full of refrigerant. Replaced compressor and installed UV drier. Pressure tested with nitrogen and no sign of leaks anywhere including the evaporator. Vac'd down to 30in and vac held. Filled with 5.5oz of R134a. Final LS pressure sat at about 1psi.. Evap had almost a full frost pattern after only 15mins. Informed CX 24-36hrs for the unit to get to temps. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF606ESS01
Near Falls Church, VA 22046
Jason A.
Job Details: 10/21/2023
CX complaint FRIDGE water leak. See SDpics of warped pan. Water & ice pools on RC base under L & R middle pantry bins. Scode covers labor. CX did not want to upgrayde! icebox W10864518 $261.71 TSP. Unit is leaning forward & doors are not sealing completely. CX paid in full. Will clear RC bins before tech arrives > JJ; ordrng 1 W11457241 (RC evap pan $77.34)
We serviced a
MAYTAG RANGE
Model MER7700LZ2
Near Chesapeake, VA 23320
Austin D.
Job Details: 10/21/2023
replaced the terminal block. tested operation. unit is running as designed. all functions working as they should.