Service History 1112 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WED4900XW2

Near Gaithersburg, MD 20879

Julian H.

Job Details: 06/07/2022

"CX complaint about heater glowing even on off position plugged unit over and heater started to glow right away did a test and found heater shorted to ground need heater documented call 7733773931GAVE CX A QUOTE AND DECIDED NOT TO CONTINUE; ordrng 1 279838 (element,heater)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Columbia, MD 21045

Robert L.

Job Details: 06/07/2022

"cx complaint few minutes after start stats flashing , found flashing f1e1, found f1e1,f8e2, f10e2, f10e4, ran diag no voltage to valve or pujmp, no diverter rotation, main contorl shorted, ordering main, valve and vent fan; ordrng 1 W11462461 (control) and 1 W11416460 (vent motor) and 1 W11434044 (valve)"

We serviced a

WHIRLPOOL DRYER

Model WED4900XW2

Near Gaithersburg, MD 20879

Julian H.

Job Details: 06/07/2022

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/07/2022

"cx complaint of unit ma,ing noise,checked unit to find no error codes at this time, foudn unit making noise from a shock not scure,reattacted scok to cabinet tested and calibrated unit works as designed"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 06/07/2022

Installed new deflector and vent. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/07/2022

removed old door seal applied adhesive and installed new door seal left door open for door seal and adhesive to cure informed customer

We serviced a

WHIRLPOOL DISHWASHER

Model JDPSS246LL0

Near Vienna, VA 22180

Jason A.

Job Details: 06/07/2022

CX complaint F7 error. Replaced sump assym. Installation tight fit & new kitchen. CX will call contractors to widen cabinet opening. 23 - 3/4' currently Ran test wash & start normal cycle. Unit completed test wash & advancing normal cycle. NO LEAKS > JJ

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Alexandria, VA 22309

Lloyd B.

Job Details: 06/07/2022

Installed new deflector and vent. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/07/2022

removed old door seal applied adhesive and installed new door seal left door open for door seal and adhesive to cure informed customer

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDM09

Near North Bethesda, MD 20852

Roberto I.

Job Details: 06/07/2022

"CX complaint gurgling from the back.Cx had a rtecorded sound but I also was able to confirm the noise coming from the sealed system. Unplugged the unit, the noise stopped after about a minute. Called tech line, spoke to Andy(sr 7733822661). He stated that the gurgling sound from the sealed system is normal but I can try to reduce the noise by moving the drier in horizontal position and the tight together drier and capillary tube by using mastic. Cx didn't want me to proceed with the repair, he wants to return the unit to Costco. He will call us back if Costco didn't accept the return. If we go back the part to be ordered is wp505587 sealer (mastic); ordrng 2 wp505587 (sealer (mastic))s"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Newport News, VA 23608

Lucas R.

Job Details: 06/07/2022

"cx complaint unit not drying, no heat, checked unit found 10-2 wax motor electrical, motor and connections checked good, hot water to unit, heater at 13 ohms from control, found owi sensot oor at .2 ohms pins 1-3, replaced owi, tested, unit working as designed.; ordrng 1 W11410464 (sensor), used 1 W11410464 (sensor) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Washington, DC 20037

Ricardo S.

Job Details: 06/07/2022

"replaced drain pump.. now the unit not filling with water, the contractor need to replace the supply water line the safety valve is bad.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404ESS3

Near Chevy Chase, MD 20815

Ricardo S.

Job Details: 06/07/2022

"Cx complains that the unit not washing dishes., inspected unit, water level cks ok, the motor cap makes a humming noise, motor receives 120vac, conneciton cks ok. unit needs sump motor assy, CX WILL CALL THE MANUFACTURE TO SEE IF THEY CAN COVER THE WHOLE REPAIR; ordrng 1 W10861526 (pump&motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Newport News, VA 23608

Lucas R.

Job Details: 06/07/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM704LPA0

Near Washington, DC 20037

Ricardo S.

Job Details: 06/07/2022

"replaced drain pump.. now the unit not filling with water, the contractor need to replace the supply water line the safety valve is bad.."

We serviced a

ROPER DRYER

Model RED4516FW0

Near Franklin, VA 23851

Zachery R.

Job Details: 06/07/2022

"cx complaint unit making grinidng sound, verified issue, come to find defective felt not seated to drum. ordering adhesive to complete repair. advised cx not to use unit while felt is off.; ordrng 1 WP279368 (adhesive)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Aldie, VA 20105

Richard B.

Job Details: 06/07/2022

"CX complant. Dryer is loud. Inspected unit and found dryer is loud , Sounds like a bad roller or rollers. Ordering 4 rollers as well as ideler pully , Further work needed, RB; ordrng 4 WPW10314173 (rollers)s and 1 279640 (pully)"

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20007

Ricardo S.

Job Details: 06/07/2022

"Cx complains that the dryer stopped in middle of the cycle and makes a humming noise, but now is wrorking fine, i ran diagnostic test mode, no error codes, cks terminal block 240vac all connections cks ok, i ran timed dry cycle, dryer heating ok... order motor; ordrng 1 W11209428 (motor-drve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesapeake, VA 23325

Austin D.

Job Details: 06/07/2022

cx complaint the unit is over cooling the product and that the ice or water isnt working. checked the unit and foiund a kink in the hose on the unit. reseateed the hose so that it was not kinked anymore. also the control is changing the desired temp settings on its own. unit will need a new UI to resolve the issue. finaly the ice maker failed the harvest test cycle. repalced ice maekr. unit is good to go other than the ui. ui on order scheduled for monday; ordrng 1 W11518204 (ui)

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Aldie, VA 20105

Richard B.

Job Details: 06/07/2022

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, DC 20007

Ricardo S.

Job Details: 06/07/2022

We serviced a

WHIRLPOOL MICROWAVE

Model GMC275PDS07

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/07/2022

cx cancled at the door.

We serviced a

JENNAIR OVEN

Model JDS1750FP0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/07/2022

"upon arrival nothing in entitlements called jenn air spoke with bryant advised nothing covered after 2 years, cx complaint intermittent operation, checked unit found f2e0, f2e1 stuck key codes, green harness slightly offset from control to u.i secured, tested unable to duplicate, cleared codes, advised cx if problems persist u.i will need to be rplaced quoted cx part W11039015 control 477.79 labor 110.00, shipping 15.00, tax 28.67, total 751.46, cx unsure if repair at this time."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/07/2022

"cx complaint unit leaking, checked unit, uninstalled in warehouse, filled with water, sump assembly warped at owi, replaced sump, new sump has diverter, checked in service matters, parts portal and tribles, correct part number ordered, reordering per MR, please have part checked by MR prior to rescheduling.; ordrng 1 W11025157 (pump&motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Norfolk, VA 23505

Carl A.

Job Details: 06/07/2022

replaced parts tested unit works as designed

We serviced a

JENNAIR OVEN

Model JDS1750FP0

Near Williamsburg, VA 23185

Lucas R.

Job Details: 06/07/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/07/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KEMC308KSS0

Near Montclair, VA 22025

Demonte S.

Job Details: 06/07/2022

"Inspected the unit. Found that the cx is saying that the Microwave Light isn't working / Anytime you try to cook something the unit will not start a cycle. Checked the Door. Found that the Door is Warped (badly). Interlock Switch's are moving. Unit will need 3 Interlock Switch's = W10211972, Microwave Light Bulb = WPW10440740 , Transformer = WP9760588 , Inner Door = 4375339 No Longer Available. light Bulb =Wpw10440740, 2 Door Springs = Wo4451009. If the cx calls back order these parts don't go without parts."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near White Hall, MD 21161

Sal R.

Job Details: 06/07/2022

CX complaint was that the tuni would not agitate. I found that the tunit had a F7E6 error code. I inspected under the unit and fou nd that the shifter was not ingadged with the splutch. Per Technical Service Pointer #: W11531483 i was able to access ad replace the shifter. Unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Chantilly, VA 20151

Daniel J.

Job Details: 06/07/2022

console not responding to touch light led staying on unable to start cylces possibke short in consile replaced and tested unit now able to select cycles

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Virginia Beach, VA 23464

Austin D.

Job Details: 06/07/2022

ccx complaint the unit is condensating above the freezer door. steamed out the gasket to try to help with the moisture building up. the unit doesnot have an obvious air gap anywhere. advised cx if the issue persists to call us back since the unit will need a new door to resolve the issue.

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Lusby, MD 20657

Robert A.

Job Details: 06/07/2022

"Cx complaint that the unit is not turning on at all. I inspected the unit and confirmed the complaint. The unit is getting 122v from the wall and at the control. I checked for error codes and it gave a f6e2 code. The unit will need a new console to resolve the issue. The cx will contemplate the repair, I collected the service call fee by CC."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM354DSS4

Near Chantilly, VA 20151

Daniel J.

Job Details: 06/07/2022

console not responding to touch light led staying on unable to start cylces possibke short in consile replaced and tested unit now able to select cycles

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Hampton, VA 23663

Carl A.

Job Details: 06/07/2022

"cx complaint of unit not turning on,called tradecare team spoke with Dutingot Aurthazation for repairs,checked unit to find lose connector on push to start switch,reseated connector tested unit works as designed"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Gloucester, VA 23061

Lucas R.

Job Details: 06/07/2022

"cx complaint unit not starting, checked unit found lid seprating at hinges causing lid not to latch, or start cycle. no evidence of customer neglect. 9 at tribles; ordrng 1 W11259006 (lid)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/07/2022

"Cx complaint, food freezing in the fridge cabinet, found thermistor not sensing defrost, also damper control not cycling. Installed pre-i'd parts, also set unit to an 8hr defrost, verified all unit functions for proper operation...working as designed."

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Salisbury, MD 21801

Alexander W.

Job Details: 06/07/2022

"CX stated unit is not doing anything when she put it on clean washer is on. inspected tested and verified cx complaint found hot water hose not installed to washer hooked water hose up to unit and tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Manassas, VA 20112

Robert W.

Job Details: 06/07/2022

"CX complaint is the unit is giving off an oder and mold. Inspected unit and found and error code for heater, Pulled panel and ohm out the element its good reseatted connector and ran diag and found unit is working poroperly and heating now. no smell unit is working prioperly after reseatting element connector"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/07/2022

We serviced a

JENN-AIR REFRIGERATOR

Model JFC2290REM02

Near Bethesda, MD 20816

Roberto I.

Job Details: 06/06/2022

"CX complaint tears on right door gasket.Inspecterd unit, confirmed tears on the right door gasket. Replaced gasket using pre id. Unit good to go."

We serviced a

WHIRLPOOL DRYER

Model WED8127LC0

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/06/2022

"cx complaint unit has excess lint getting past the filter, explained to unit that the filter is not guaranteed to catch all the lint and performed an airflow test which failed due to the way the exhaust is routed, advised cx to correct his exhaust. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ01

Near Fairfax, VA 22033

Richard B.

Job Details: 06/06/2022

"CX complant. Ice overfilling and filling ice bin. Prior diagnosis found ice maker needed, Installed new ice maker and tested unit , Unit rotated and filled with water , Advised CX to throw out first few batches of ice, Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Baltimore, MD 21206

Neil H.

Job Details: 06/06/2022

CX COMPLAINT UNIT NOT AGITATING FOUND WHEN LOOKED UNDER UNIT OIL LEAKING FROM GEARCASE GEARCASE JOB NEEDED NEW MOTOR BELT ACTUATOR.2COUNT NEEDED; ordrng 1 W11454734 (Whirlpool Washer Transmission Gearcase) and 1 W11283592 (Whirlpool Washer Drive Motor) and 1 WPW10006384 (drive belt)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Waldorf, MD 20602

Robert A.

Job Details: 06/06/2022

Cx complaint that the unit's agitator is not spinning because clothing is stuck underneath it. I inspected the unit and confirmed the complaint. I removed the actuator and removed the clothing from underneath it. I calibrated and tested the unit for the cx. The unit is working as designed.

We serviced a

JENNAIR COOKTOP

Model JGD3430GB00

Near Herndon, VA 20171

Ezra M.

Job Details: 06/06/2022

"front right burner not turning on, unit will need manifold and bezel, will keep knob on ticket for return just in case.; ordrng 1 W11544657 (bezel)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Annapolis, MD 21401

Kevin P.

Job Details: 06/06/2022

"cx complaint unit not powering on, i watched cx try and start a cycle by pressing start without pressing the power button to turn the unit on first, i pressed the power button and unit powered up and then started a cycle after holding the start key for the 3 second count down. unit is working as designed, cx is older and was confused on turning the unit on. job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW7500GC2

Near Hampton, VA 23666

Jason T.

Job Details: 06/06/2022

"Cx complaint, no power-no display, tested all circuits...found loose 120 vac harness connection at J12 on the main control. Repaired loose harness connection at the control, verified vac voltages, ran factory diagnostic test to calibrate and verify unit operation...working as designed. Cx did not provide an email address."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chantilly, VA 20151

Ezra M.

Job Details: 06/06/2022

"installed tub, mounting screws and drain hose clamp not with unit, which was completely disconnected upon arrival. reconnected water inlet hose, did not turn water on. advised cust needs clamp, cust stated they will take care of it."

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Alexandria, VA 22301

Lloyd B.

Job Details: 06/06/2022

Cx complained the unit did not heat. Installed new element and tested and it now cycles heats. Job complete

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW08

Near Westminster, MD 21158

Marc M.

Job Details: 06/06/2022

"upon inspection, evacuated system and found full charegd of r600a present in system. with this in mind, failure is not suspected to be a leak within the system. replaced compressor and filter drier and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged with 1.5 oz of r600a and tested. unit now checks good.; used 1 r600a (need r600a) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Taneytown, MD 21787

Marc M.

Job Details: 06/06/2022

"cx complaint unit not cooling properly in rc. inspected and found cx had a spring thermometer on the top shelf of the rc showing 40 degress. explained to cx the dynamics of sprung thermometers and proceeded to check temps with thermal coupler. found temps of 32.7 on bottles of water in deli drawer, 43.5 on a cup of soda top shelf, and 36.3 on an orange juice in the middle of the unit. averaged temps would then be at 37.5 which is well within spec. unit is opperating as designed."

We serviced a

WHIRLPOOL DRYER

Model WED8620HC2

Near Fairfax, VA 22030

Richard B.

Job Details: 06/06/2022

"CX complant Dryer not responding/ Inspected unit and found dryer getting 124 and 124 volts with 248 across the polEs . tried going into diagnostics but screens blank. Disconnected console and reseated . Same issue. Replaced console and cycled power , Dryer working as designed. Job completed RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRR56X18FW02

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/06/2022

Evacuated sysyem and installed new uv drier and coupler. vac unit down and refilled w/ 4.8oz134a.. unit now cooling. allow 24hrs to reach optimal temp. job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC2

Near Virginia Beach, VA 23453

Austin D.

Job Details: 06/06/2022

"cx complaint the unti is not dispensing water. checked the unit and found that the hot water valve was defective and not allowing the unit to fill iwth water correctly. therefore, the unit needed a new hot vavle. replaced the valve and tested the unit. unit is running as designed"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Hanover, PA 17331

Sal R.

Job Details: 06/06/2022

"CX complaint is that the OTH MIC is not opperating. I found that the the intlocks have failed , I also fou d that the dispaly is cutting of. I am ordering 1 control board (W10892389) , 1 Upper interlock (W11551558) and 1 lower lock (W11551761). Once the parts are avalible , please have somone from the office call to set a return date.; ordrng 1 W10892389 (control board) and 1 W11551558 (Upper inte lock) and 1 W11551761 (lower interlock 9@tribs)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/06/2022

Cx complained of a leak. Inspected the unit and found a tear on the gasket. Installed new gasket and tested and it no longer leaks. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB543CMJZ00

Near Arlington, VA 22207

Lloyd B.

Job Details: 06/06/2022

The drain pan was cracked. Installed new drain pan and the unit will not leak. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE204GPS0

Near McLean, VA 22101

Lloyd B.

Job Details: 06/06/2022

Cx complained the unit had an odor. Installed new element and it works as designed. Job complete

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Falls Church, VA 22043

Lloyd B.

Job Details: 06/06/2022

"Cx complained the freezer door does not close. Inspected the unit and found that there is about a 2 in gap when pushing the door closed, the brackets are not pulling the door shut. Unit needs new brackets; ordrng 1 W10795844 (bracket) and 1 W10795848 (bracket rh)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, VA 22202

Lloyd B.

Job Details: 06/06/2022

"Cx complained the unit did not cool. Inspected the unit and found heavy frost on the evap and cover. Removed ice and tested the heater in diagnostics and it came on. Measure the old thermistor vs a new one in a glass of ice water and they both measured 8.1k. In step 1,2 and 3, the thermistor passed in diagnostics. The damper I could hear open and close and feel slight air. Unit may need user interface and damper if cx calls back. Job complete"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Winchester, VA 22603

Danny R.

Job Details: 06/06/2022

the belt on unit is strectched causing noise and improper washing changed out belt unit checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Silver Spring, MD 20906

Ricardo S.

Job Details: 06/06/2022

"Cx complains that the refrigerator door swings open and does not stop.inspected unit and found that the right rear roller is broken, so the unit is uneven.. order parts, 2 techs job; ordrng 1 WPW10475495 (roller-cab) and 1 WP2179826 (rivet) and 2 techsjob (2 techs job)s"

We serviced a

WHIRLPOOL COOKTOP

Model GCI3061XB01

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 06/06/2022

"mickeysmommy1@yahoo.comreplaced module, unit working now, would not power on, broken failed fuse on board."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Silver Spring, MD 20902

Julian H.

Job Details: 06/06/2022

CX complaint about not able to see #s confirmed issue not displaying proper time random lines confirmed power issue with ui replaced from preid and working

We serviced a

JENN-AIR WINE CELLAR

Model JUWFL242HM01

Near Great Falls, VA 22066

Demonte S.

Job Details: 06/06/2022

The correct Screws wasn't Ordered. Please see Sd Pictures. Screws are not listed at all on Tribles / Service Matters.; O-emld tckt

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Davidsonville, MD 21035

Mitchell H.

Job Details: 06/06/2022

cx complaint unit is not coming on. inspected unit and confirmed. console unresponsive. replaced console from pre id part and unit is now good to go. part has been replaced in the last year so no charge. cx paid service call labor and shipping. job completed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS00

Near Arlington, VA 22207

Jason A.

Job Details: 06/06/2022

CX complaint FRIGE no ice. Tried to jumper to harvest but motor runs then stops. Replaced icemaker. Unit completed harvest arm rose & fell & fills with water. NO LEAKS > JJ

We serviced a

KITCHENAID RANGE

Model KFGG500EWH4

Near Baltimore, MD 21211

Milton J.

Job Details: 06/06/2022

Complaint handle broken. Inspected and found the handle trim has a broken mount that mounts trim to innner door. Installed new Handle Trim as sent by Pre-ID. Unit now functioning properly. -MJrob

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Baltimore, MD 21234

Neil H.

Job Details: 06/06/2022

CX COMPLAINT BAIL ARM CAME OUT AND ICE MAKER MAKING SO MUCH ICE PUT ARM BACK IN PROPER POSITION UNIT CHECKED GOOD.

We serviced a

MAYTAG DRYER

Model MED6230HW1

Near Timonium, MD 21093

Keith H.

Job Details: 06/06/2022

cx complaint is has long dry times inspected unit verified 240v to unit put into diagnsotics no errors found. it does tumble and heat advised cx to have vent checked and cleaned

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Smyrna, DE 19977

Taylor F.

Job Details: 06/06/2022

Replaced gasket from previous diagnosis. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC604FSS01

Near Arlington, VA 22205

Lloyd B.

Job Details: 06/06/2022

"Cx says he doesn't want to pay that much right now, there is a full bucket of ice but is slow but it did fill up"

We serviced a

WHIRLPOOL RANGE

Model WTW5000DW3

Near Columbia, MD 21045

Alexander D.

Job Details: 06/06/2022

"cx complaint unit stopping mid cycle and oil leaking out from under unit. inspected unit and verified complaint. found gearcase leaking a ton of oil, all components under unit covered in oil. preid gearcase splutch and actuator didnt make it to my bin since job was added on. ordering gearcase, splutch, actuator, belt, motor and pulley shield. call cx to schedule 2ct return visit once we have eta on parts.; ordrng 1 W11454734 (gearcase) and 1 W10890624 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 WPW10427633 (pulley shield)"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Clinton, MD 20735

Shane B.

Job Details: 06/06/2022

"complaint is the unit not completing cycles. cx said it doesnt seem to fill with enough water and she has to run drain and spin after cycle or clothes are soaking wet. checked for codes and found F8E1 long fill/no fill. ran service cycle. sounds like no flow form cold valve. found supply has good pressure, valve is getting 119vac from control board. i replaced valves with VS part and tested unit again. unit has good flow form both valves. ran claibration cycle. unit is working as designed.; ordrng 1 W11038689 (VALVES), used 1 W11038689 (VALVES) from stock"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Joppatowne, MD 21085

Neil H.

Job Details: 06/06/2022

SO I ARRIVED AND WAS TALKING TO CX AND HE TOLD ME UNIT HASN'T MADE THE NOISE SINCE LAST VISIT AND WORKING GREAT I TESTED IT AND RAN DIA 3 TIMES AND UNIT SOUNDS NORAML/QUIET SO DIDN'T INSTALL TOLD CX I WILL NOTE IT AND WE'LL HOLD ON TO PART JUST IN CASE BUT UNIT NORMAL NO PART NEEDED.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Baltimore, MD 21217

Milton J.

Job Details: 06/06/2022

Complaint unit leaking. Inspected and found top of RC door gasket wasn't sealed fully to the cabinet which caused ice around the bottom of evap. Melted ice and sealed gasket. Gasket lining up with cabinet real border line on top corner oppisite hinge. Ordering 2 Washers for bottom of RC door hinge. -MJrob; ordrng 2 WP489467 (Washer)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Baltimore, MD 21216

Milton J.

Job Details: 06/06/2022

Cx complaint unit not making ice. Checked for voltage at the connector to ice maker harness using the violet and white wires and got 119vac. Forced into harvest which completed and filled mold. Ice maker stalling out. Ordering new Ice Maker. -MJrob; ordrng 1 W11548540 (Ice Maker)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Williamsburg, VA 23188

Lucas R.

Job Details: 06/06/2022

"cxcomplaint unit not filling correctly, checked unit found f0e7 load during clean cycle, cleard code, updated software, when on extra power unit fills with barely any water, then goes into heavy agitation, called tech line spoke with tj sr7733811207, advised this is as designed per service pointer W11499341, calibrated and tested with cx, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Hampton, MD 21286

Keith H.

Job Details: 06/06/2022

cx complaint is unti not workiung inspected unit put into daignsotics found f7e1 f9e1 and f7e2 and needs updated heater quoted cx for pump/motor cx will think about it and call back; ordrng 1 W11416362 (pump/motor) and 1 W11537778 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Parkville, MD 21234

Keith H.

Job Details: 06/06/2022

repair needs 2 techs to complete.; saved tckt

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDW06

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/06/2022

Installed new door and seal. tested unit; ordrng 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Mechanicsville, VA 23116

Gill G.

Job Details: 06/06/2022

verified cx complaint of unit front panel being dented and scratched. damage is on upper right side under door handle. ordered front panel in stainless.; ordrng 1 W11461694 (front panel stainless)

We serviced a

WHIRLPOOL WASHER

Model MVW7232HW0

Near Bethesda, MD 20817

Roberto I.

Job Details: 06/06/2022

"CX complaint unit noise during wash.Ran test mode, no errors. Rana tyest cycle, found the gearcase noisy during agitation. Inspected the unit from the bottom, noticied of eccessive play from the gearcase shaft and rotor out of balance, Ordering Gearcase W11449841. Slider to be installed on return. Collected 334.25. I miscalculeted labor cost (100 less). After the transaction, the cx agreed to pay 350 on return instead of 250. Balance due 350 (total cost of the repair 684.25). **2 COUNTS** per gearcase replacement; ordrng 1 W11449841 (gearcase)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Chesterfield, VA 23832

Chris B.

Job Details: 06/06/2022

cx denied service

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC503ESS01

Near Richmond, VA 23238

Joseph D.

Job Details: 06/06/2022

"found kink in water line, reset water line and unit now dispensing water to icemaker properly"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Arlington, VA 22204

Lloyd B.

Job Details: 06/06/2022

CX complained of fost and no cool. Installed new harness and fan motor and set unit to factory settings. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Towson, MD 21204

Keith H.

Job Details: 06/06/2022

cx complaint is unit not functioning inspected unit and found a bad latch and bezel i replaced latch and unit is working but cx needs new bezel and can be installed without tech; ordrng 1 W11545554 (bezel)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Glen Allen, VA 23060

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found lines next to compressor vibrating cause noise also cx had refrigerator diffuser blocked with items moved them and educated cx on proper use and care tips unit now functions normally

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Great Falls, VA 22066

Demonte S.

Job Details: 06/06/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is Leaking Water. Found that the rear of the cabinet is Dented at the seem. ( Advised that the cx doesn't use the unit until unit is repaired.) Unit will need the Tub to the Dishwasher. ; ordrng 1 W11409866 (TUB-DISHWR)

We serviced a

JENN-AIR MICROWAVE

Model JMC2430WS00

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/06/2022

"as per tech manual, unit will need smp board. board no longer available, part number listed as 'no longer serviced' in tribles diagram. no power to console from smp board. https://s3.amazonaws.com/sm-backend-production-attachments/installation-instructions-W10221385-RevB.pdf link to dimensions."

We serviced a

KITCHENAID REFRIGERATOR

Model KSSC48FMS01

Near Richmond, VA 23233

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit now functions normally allow 24 hrs to reach optimal temperatures

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDZ01

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/06/2022

Cx complained of a missing ice maker. Installed new ice maker and the unit cycled and began a harvest. Job complete

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Gainesville, VA 20155

Daniel J.

Job Details: 06/06/2022

unit not fully cooking food at times replaced temp sensor and also control tested and confirmed reachiing preset temp

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFC0

Near McLean, VA 22101

Jason A.

Job Details: 06/06/2022

CX complaint WASHER F5 error code. Replaced lock as coil J9 measures open. Test J5 door sw contact good at control. So harness is good > JJ CX paid in full > JJ; ordrng 1 W11201293 (Control)

We serviced a

WHIRLPOOL RANGE

Model WEE510S0FS2

Near Alexandria, VA 22302

Lloyd B.

Job Details: 06/06/2022

Cx complained of damage. Inspected the unit and found damage to the control and console. Installed new console. Unit needs new control; ordrng 1 W10894098 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Richmond, VA 23233

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found adjusters broken removed and replaced cx paid 284.60 for repair cx paid by CC

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Glen Allen, VA 23059

Thomas B.

Job Details: 06/06/2022

Cx complaint unit is not working properly inspected unit found cx states last storm the unit came on and started working has been working normally ever since storm hasn't had any issues ran cup of water unitnran without issue unit is working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5PHAXSB00

Near Richmond, VA 23236

Joseph D.

Job Details: 06/06/2022

"cx complaint no cool, no frost pattern unit with leak. must replace evap and compressor. cx declined repair.; ordrng 1 WP2188823 (evaporator 22838) and 1 W10309994 (compressor 36372) and 3 3count (3 count)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS00

Near Baltimore, MD 21212

Keith H.

Job Details: 06/06/2022

cx complainnt is no ice inspected unit a nd found the icemaker fan not operating therefore not cold enough to produce ice. also left foot is damaged casuing unit unable to move safely ordering roller; ordrng 1 W11084045 (roller-cab) and 1 W11407678 (Whirlpool Refrigerator Icebox Fan)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HS08

Near Richmond, VA 23236

Joseph D.

Job Details: 06/06/2022

"replaced outter wrapper, unit now working properly. no longer dented."

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