Service History 1110 - VIA Appliance

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS0

Near Upper Marlboro, Maryland 20772

Mitchell H.

Job Details: 06/13/2022

cx complaint door wont stay shut. inspected unit and found both interlocks wer pushed back. pulled them back out and tested. unit is now shutting fine and no issues. collected service call and job is completed. informed cx if it happens again we will need to replace the switches.

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS00

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit found leak at the valve for front right burner valve is stuck on when not in use ordering the valve assy. Qouted 331.12 cx paid 181.12 cx still owes 150.00 for labor upon return ; ordrng 1 W10859922 (valve-gas)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Harrisburg, Pennsylvania 17111

Fred G.

Job Details: 06/13/2022

cx complaint unit is building frost on the top of the inside of the FC. also RC door light isnt coming on. inspected unit and found the wsher on the FC door hinge was missing. door was to low to seal at the top. installed preID washers and was able to line door up so the door will seal. i found the Rc door switch to be faulty. ordering 2 (W11384469). scheduled for 6/16/22; ordrng 2 W11384469 (door switch)s

We serviced a

KITCHENAID DISHWASHER

Model KUDS011JWH0

Near Montclair, Virginia 22025

Demonte S.

Job Details: 06/13/2022

Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On / Clean light will only flash. I then checked power at the Control Board. Black to Chase Ground. Getting 122.4 Volts. I then checked the Fuse to the unit. I'm getting 0.4 Ohms. Unit will need the Control Board & Console. Console = Wp8270233. Control Board is no longer available = 8528172. ; ordrng 1 WP8270233 (PANEL-CNTL)

We serviced a

KITCHENAID DBL WALL OVEN

Model KGRS505XBL03

Near Harrisburg, Pennsylvania 17111

Fred G.

Job Details: 06/13/2022

"i was able to access unit and replace the lower bake oven burner, and install the bake ignitor and attach it with the 2 screws. tested unit and now unit checks good."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Ellicott City, Maryland 21043

Shane M.

Job Details: 06/13/2022

installed new door. unit working properly.

We serviced a

MAYTAG REFRIGERATOR

Model MRT118FFFH05

Near Washington, District of Columbia 20009

Shawn D.

Job Details: 06/13/2022

cx complaint gasket keeps falling off. inspected unit and confirmed the complaint fridge door gasket is coming off. reseated gasket and now is sealing but top left will keep coming off. grabbed new gasket to find we have a black one. ordering white fridge door gasket for return; ordrng 1 W10838574 (gasket white)

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Germantown, Maryland 20876

Ricardo S.

Job Details: 06/13/2022

Replaced parts.. unti tessted and rf burner working ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 06/13/2022

"Cx complains about a condensation on ff comparment, inspected unt, the drain tube is clogged, defrost problem, i ran diagnotic test mode and defrost is working, order cntrl; ordrng 1 w11446726 (cntrl-elec)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Elkton, Maryland 21921

Alexander W.

Job Details: 06/13/2022

"CX stated unit not heating at all tested inspected and verified cx complaint checked voltage to unit found unit getting proper voltage tested TCO kit found TCO kit defective replaced with one from VS tested unit, unit is now operating as desgined job is complete.; ordrng 1 279816 (TCO kit), used 1 279816 (TCO kit) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Alexandria, Virginia 22304

Lloyd B.

Job Details: 06/13/2022

Cx complained the unit did not make ice. Installed new door and it now makes contact with the switch to activate the ice maker. Job complete

We serviced a

KITCHENAID FREEZER

Model KRFF507HBS00

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 06/13/2022

"installed right roller assembly and leveled unit, ordering freezer door to address condensation issue on top of freezer door gasket. door is crowned outward not allowing the gasket to seal properly; ordrng 1 W11104482 (dor-fip)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS00

Near Ellicott City, Maryland 21043

Shane M.

Job Details: 06/13/2022

cx complaint the icemaker stopped working over the weekend verified water pressure by dispensing water (good). put unit into test mode. found in test 56 E5. test 58 showed 11. temps were good in both RC/FZ solid icemaker in FZ. pulled pantry coils evap are frosty. gave cx a quote for repairs.WPW10764668; ordrng 1 WPW10764668 (icemaker)

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Halethorpe, Maryland 21227

Shane M.

Job Details: 06/13/2022

installed ui with board. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Halethorpe, Maryland 21227

Shane M.

Job Details: 06/13/2022

cx complaint the unit isnt washing dishes. found water entering unit then sitting still. put unit into test mode found 4-3 7-1. reactivate heater after installment of sump.; ordrng 1 WPW10482462 (sump)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rosedale, Maryland 21237

Justin S.

Job Details: 06/13/2022

cx says the unit stopped cooling in the refrigerator then started warming up in the freezer. found the evaporator panel has frost covering it. the door seals are all sealing good. put the unit into diagnostics and found the sensors are all passing. activated the defrost heater and the unit isnt heating. tried a second time and the unit still does not heat. the evaporator fan activates. the unit needs parts; ordrng 1 W11558182 (control) and 1 W11559968 (fan) and 1 W11581973 (harness) and 1 WPW10384183 (thermostat) and 1 W11546610 (heater)

We serviced a

WHIRLPOOL REFRIGERATOR

Model ED5FHEXVB01

Near ,

Mitchell H.

Job Details: 06/13/2022

cx complaint unit is not cooling. got to unit and all fans and compresosr on and running but room temp. unit has SS leak. quoted cx and she just paid service call. job completed. would need compressor evap and drier for return if she wants to go through with repair but she seems like shes going to buy a new one.

We serviced a

MAYTAG WASHER

Model MVW6230HC0

Near Sykesville, Maryland 21784

Marc M.

Job Details: 06/13/2022

cx complaint unit frequently off balance regardless of load size. cx also sates unit leaking during cycle. checked and found errors f7e7 f0e5 f0e9 f8e1 saved in diag. cleared fault codes and ran auto test. found inlet buzzing loudly and not passing water. agitation and spin screeches and grinds EXTREMELY loudly. unit has failed gearcase amongst other issues. found leak at interior section of drain hose. unit will need parts.; ordrng 1 W11449840 (gearcase) and 1 W11553446 (drain hose)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Richmond, Virginia 23228

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit found the inner door is warped causing water to tidal wave overflow lip and fall onto floor ordering parts. Took quickpic of floor; ordrng 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/13/2022

cx cancelled at door

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Norfolk, Virginia 23513

Carl A.

Job Details: 06/13/2022

"cx complaint of unit not draining ,checkedu nit to find the following error codes F5E3 door lock issue,replaced door lock from truck stock tested and calibrated unit wormks as designed; ordrng 1 W11307244 (Lid Latch), used 1 W11307244 (Lid Latch) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Frederick, Maryland 21703

Ricky E.

Job Details: 06/13/2022

"customer stated that the unit is making a noise and has massive temp flux in the fzr. at the time of service the unit was cooling and gave no error codes.. the unit however kept resetting and giving a power outage failure. the units pantry drawer had water in the ui housing. i unplugged the pantry ui and harness, but the issue still occures... fnd drop in comm from the ui to the control... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10675033 (cntrl-elec) and 1 w11330971 (ui assy)"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Mount Joy, Pennsylvania 17552

Drew B.

Job Details: 06/13/2022

replaced all parts tested and no issues and checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Salunga-Landisville, Pennsylvania 17538

Drew B.

Job Details: 06/13/2022

"cx complaint that unit is leaking out the front left door and poors the water out about 45- 1hour in after waiting 1 hour and had some water drip out but for being oow i have no direction after checking manifold for cracks , loading etc and spray arms ec. and will need clear door fro return . to possibly identify the leak casue collected 120.00 and call to reschd with the cleasr door; ordrng 1 cleardoor (cleasr door)"

We serviced a

WHIRLPOOL OVEN

Model WEE515S0LZ0

Near Newport News, Virginia 23607

Lucas R.

Job Details: 06/13/2022

"cx complaint unit not heating properly, door not closing, checked unit found f5e0 door switch code, frame bent on bottom right behind drawer causing door not to engage door switch, and heat to escape unit, called techline spoke with leon sr7733866318, advised frame not sevicable, unit non repairable, referred cx to customer service."

We serviced a

MAYTAG DRYER

Model MEDB955FC2

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 06/13/2022

i was able to access unit and replace the drum assy as per previous tech. tested unit and now unit checks good.

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Hurlock, Maryland 21643

Jonathon C.

Job Details: 06/13/2022

"cx complaint, unit not completing cycle. instructed cx on proper use on my previous visit. initial test found no stored. codes. also noticed one of the valves was off. tested unit, got an F8E1 error for long fill which coulkd cause the current issue. as stated on last visit, the basket/gearcase seems out of round. i adjusted the watervalve, instructed cx to try the unit, if issue persists, order Basket (W11513243) and gearcase (W11449840)"

We serviced a

WHIRLPOOL DRYER

Model MED7230HW1

Near Hampton, Virginia 23666

Lucas R.

Job Details: 06/13/2022

"cx checkd unit found blower housing clogged with and debris, cleaned housing, advised cx to clean lint trap every use, tested, unit working as designed."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 06/13/2022

installed and tested new element per service pointer. job complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Camden, North Carolina 27921

Branden R.

Job Details: 06/13/2022

"cx complaint unit not washing clothes , checked unit found bad actuator on unit not allowing unit to changed from spin to actuate . replaced with new actuator and tested unit is now running as designed . cx agreed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ03

Near Richmond, Virginia 23237

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit found doors all sorts of out of wack found screw on bottom right hinge is broken recommended replacing cx declined requested to adjust to best of my abilities adjusted door got it almost perfect tested and inspected for proper use unit now functions normally charged 120.00 service call cx paid in cash labeled in cash bag

We serviced a

WHIRLPOOL DRYER

Model MED5500FW0

Near Hummelstown, Pennsylvania 17036

Justin L.

Job Details: 06/13/2022

cx complaint f1e1 error code another company diagnosed control. was able to access unit and cx had control ready and asked me to install. quoted them for service and labor and installed control. tested unit and unit now operates as designed collected full amount via check

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 06/13/2022

cx complaint unit leaking from valves. was able to access unit and found that the valve was leaking from the hot side. will need a second technician to remove the dryer to acces the valve. contacted office and spoke to ML setting return for Wed 6/15/22; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Jessup, Maryland 20794

Eric W.

Job Details: 06/13/2022

cx complant of unit making noise found the noise is the damper; ordrng 1 W11317276 (damper)

We serviced a

MAYTAG WASHER

Model MHW5500FC1

Near Marriottsville, Maryland 21104

Marc M.

Job Details: 06/13/2022

cx complaint unit not proceeding thru cycle. inspected unit and found f3e1 error. found unit to drain an fill as normal however the pressure switch is failed and not demonstrating proper water level. unit will need parts.; ordrng 1 W11201286 (acu) and 1 WPW10448876 (switch-wl)

We serviced a

WHIRLPOOL WASHER

Model MHW6630HW3

Near Mechanicsburg, Pennsylvania 17055

Bernard M.

Job Details: 06/13/2022

"Cx complaint the unit doesn't completely drain all water. Entered into diag and found no error codes. Ran test cycle and found the drain pump comes on but has very slow drain and the it remains on during entire drain cycle. Accessed pump and removed all water, replaced pump using pre-id parts, ran test cycle and the unit completed cycle and removed all water. Unit checks good"

We serviced a

KITCHENAID COOKTOP

Model KCGD500GSS00

Near Glenn Dale, Maryland 20769

Alexander D.

Job Details: 06/13/2022

"replaced manifold. tested unit. used soapy water to check connections under unit, no leaks found. used gas sniffer to check for leaks coming out of burners, none found. put gas sniffer at base of connections coming thru bottom of cabinet and its detecting a leak there, pic saved. advised cx to have gas plumber come back out to correct leak in supply line below shutoff and call back if theres any issues with unit. cx understands. unit is now working properly."

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Lanham, Maryland 20706

Alexander D.

Job Details: 06/13/2022

replaced bake element. tested unit. unit is now working properly. left unit pulled out per cx request so they can clean behind unit.

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Washington, District of Columbia 20016

Roberto I.

Job Details: 06/13/2022

"CX complaint unit not starting.Found unit stuck on F9E1 error and lid locked.Resetted power and ran test mode. I was a ble to unlock the lid but the drain pump didn't work. Found broken wire near the drain pump. Repaired wire but the pump didn't start anyway. Pump resistance reading 20.2ohm but from J15 (wh to pk) reads open, the harnes is also broken somwhere else. Confirmed 113vac on J15 (wh to pk) during drain activation. Ordering lower harness W11112750. Pre id parts to be used on return just in case; ordrng 1 W11112750 (lower harness)"

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Urbana, Maryland 21704

Ricky E.

Job Details: 06/13/2022

door shipped damaged with a dent around the handle area... will reorder the door..; ordrng 1 w11561286 (fzr door)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 06/13/2022

i was able to access unit and replace the inlet valve. when removing the water tube to the filter head i notice the line also was cracked and causing a leak. ordering 1 (W11209890). please call and schedule cx once part comes in.; ordrng 1 W11209890 (tube-water)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Madison, Virginia 22727

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 06/13/2022

Cx complaint is that the unit is making the vibrating noise intermittently. Upon arrival I found that the previous repairs are still intact. I didn find that the lines from the compressor to the condensor are touching the bottom plate. I also found that the bolts holding the compressor in were slightly loose allowing it to vibrate. I was able to adjust the lines and tighten the compressor. I was able to get the noise to subside. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120KPS01

Near Somerset, Virginia 22972

Eric F.

Job Details: 06/13/2022

" 7733872406Confirmed cx complaint unit not functioning. Cx states they were cooking a potato then the fuse blew, they replaced the fuse but the unit is still not working. Inspected unit, found wave guide cover melted, wave guide damaged. Spoke with techline, unit non repairable."

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Upper Marlboro, Maryland 20772

Mitchell H.

Job Details: 06/13/2022

got to unit and found thermal event at terminal block. replaced all parts and tezsted. unit good to go.

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Harwood, Maryland 20776

Mitchell H.

Job Details: 06/13/2022

cx complaint unit would end a cycle and then it would still stay on. inspected unit and found she had the 16 hr fresh hold on the cycle she uses. turned it off for her and she understands now what that button does. job completed

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Baltimore, Maryland 21210

Justin S.

Job Details: 06/13/2022

cx says the unit didnt turn back on after going into showroom mode. found no fans or compressor active. test 40 the compressor and both fans activate. reset power to the unit and the fans and compressor activate normally. replaced the gasket and used a heat gun to form. the unit is beginning to cool. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Baltimore, Maryland 21215

Justin S.

Job Details: 06/13/2022

"cx says the unit has since flooded her basement. checked the unit over and found there is a drip coming off the hot valve at the cx wall. no teeth on any basket just the hub. the hub still has teeth on it also. replaced the parts and calibrated the unit. called tech support and spoke with an anthony. file number 7733801467. replaced the clutch and belt and calibrated again. the unit is now good; ordrng 1 W10721967 (clutch) and 1 W11213879 (belt), used 1 W10721967 (clutch), and 1 W11213879 (bet) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 06/13/2022

Cx complaint is that the dispenser is is not dispensing detergent or rinse aid. Upon arrival I found that the dispenser door spring was bent and not allowing it to close properly. I was able get the spring in place and functioning. I also found that the cx was checking the level of the rinse aid every load. I explained that the dispenser holds several loads worth of rinse aid. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Timonium, Maryland 21093

Brian R.

Job Details: 06/13/2022

came out to replace parts and ran unit a bit while out to see leak as cx had a list on unit as well as saw big drip out of front where element bracket is maybe and house from sump to motor has a pin hole in it. cx said they dont have mice or anything and though there were 2 water spots but couldnt tell where 2nd was coming frm as it wasnt much.. unit wull need sump replaced with rebuild. as soon as part is in office will schedule.; ordrng 1 W11460945 (Sump n Motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Dentsville, Maryland 20646

Robert A.

Job Details: 06/13/2022

"I installed the ordered parts and tested the unit for the cx. The unit is door gaskets are working as designed. However the food is still freezing in the RC. I checked the major loads again and all are working. I called WP techline and they had me check the RC thermistor's ohms reading. It read 8k ohms (32 degrees), but the overall temp is 21 degrees. The RC thermistor needs to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10316760 (thermistor) and 1 W11527432 (light assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Mechanicsburg, Pennsylvania 17055

Bernard M.

Job Details: 06/13/2022

"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Bunker Hill, West Virginia 25413

Danny R.

Job Details: 06/13/2022

installed parts checksok

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36QMB01

Near Sykesville, Maryland 21784

Marc M.

Job Details: 06/13/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lancaster, Pennsylvania 17603

Drew B.

Job Details: 06/13/2022

replaced console and tested now checks good

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW1

Near Harrisburg, Pennsylvania 17110

Fred G.

Job Details: 06/13/2022

"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Harrisburg, Pennsylvania 17109

Fred G.

Job Details: 06/13/2022

cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 06/13/2022

"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM

Near Elizabeth City, North Carolina 27909

Branden R.

Job Details: 06/13/2022

"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Waldorf, Maryland 20602

Robert A.

Job Details: 06/13/2022

"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is not getting any voltage. I checked the circuit breaker and it tripped. I asked the cx to flip the breaker back on, she did and the unit works as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM02

Near Mount Joy, Pennsylvania 17552

Justin L.

Job Details: 06/13/2022

cx complaint unit has condensation build up inside of fresh food section. was able to access unit and found door gasket compressed allowing warm air in causing issue. also noted scratches on freezer door. was able to heat gasket to fit unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL RANGE

Model KFEG500EWH3

Near Strasburg, Pennsylvania 17579

Justin L.

Job Details: 06/13/2022

cx complaint when using bake unit is fine but when using convect bake the back left of the oven seems to burn the food and when using convect food takes just as long if not longer to cook. was able to access unit and verify 242VAC incoming power. Entered diagnostic and found no saved codes. Found temp sensor at 1078 Ohms at room temp. Preheated temp and verified using thermocoupler. Called techline and spoke to JR 7733871473. Unit operating as designed no further work needed refereing Cx to cx service 866-698-2538

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML75011HV10

Near Camp Hill, Pennsylvania 17011

Bernard M.

Job Details: 06/13/2022

"Attempted to replace interlock and found the bottom portion of switch wouldn't fit into clip attached to liner. The clip was being bent up and down causing it to weaken. Contacted TL and found that the wrong interlock had been ordered and was given correct part number to order. When placing old interlock back in, the bottom clip broke off. Contacted TL and took pics of broken clip and they've deemed it unrepairable. Once approved they'll be contacting cx to discuss nex steps.7733867992"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSZ57L18DM04

Near King George, Virginia 22485

Tanner B.

Job Details: 06/13/2022

"7733872657 sr # wpl techline .. found oil on pan under compressor . turned compresor on, could hear air from cabinet where cap tube goes into cabinet . tapped system, filled with nitrogen and found air coming from cabinet . unrepairable. job complete"

We serviced a

MAYTAG DRYER

Model MEDX600XW0

Near Waldorf, Maryland 20603

Robert A.

Job Details: 06/13/2022

"Cx complaint that the unit is now making a rattling noise since the last repair. I inspected the unit to confirm the complaint. The unit is tumbling, heating and has good airflow. There is nothing wrong with the unit. I did pull the unit up from mking contact with the wall, that may have veen casuing the noise the cx inisist. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Falls Church, Virginia 22046

Christian C.

Job Details: 06/13/2022

Cx complaint unit is leaking from FC section to RC section. Inspected unit found bottom of FC evap frozen in a block of ice. Put unit in defrost and did not turn on heater. Quoted cx and they will not be going through with repair. Collected for service call.

We serviced a

WHIRLPOOL DRYER

Model WED5050LW0

Near Winchester, Virginia 22603

Danny R.

Job Details: 06/13/2022

"unit had a blown fuse on heater replaced from van stock checksok now; ordrng 1 279816 (thermal cut off hi), used 1 279816 (fuse) from stock"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF302ESS01

Near Washington, District of Columbia 20007

Shawn D.

Job Details: 06/13/2022

arrived temps are 30 and 49 checked freezer evaporator and llooks to be a low charge what frost pattern is showing me. hooked up low side guage can do high and low side pressure is minus 7 then will go up to 0 then back to 7. open system and alot of freon came out/air was alot more than i wwas expecting due to how the temps are. isolated cabinet side condenser loop through cabinet did not loose pressure then cap/returnline side held pressure not sure if we still have a leak or not. installed a uv drier then vacumed unit down and filled to 5 oz then called techline spoke to rich#7733869040 documented issue and now we have to see what happen.

We serviced a

MAYTAG RANGE

Model MER8700DS1

Near Prince Frederick, Maryland 20678

Shane B.

Job Details: 06/13/2022

cx complaint is the oven not heating properly and the oven light being out. confirmed complaints. found bake element is OL. found element damaged. interior light bulb is blown and cx tried removing glass cover which shattered. i replaced light assembly with preIDed part. tested unit. all funtions are working. unit is working as designed. cx paid in full for repair.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Keswick, Virginia 22947

Kyle A.

Job Details: 06/13/2022

Cx complaint of unit not completing cycle. Did confirm and found unit not filling up to right levels. Will need to return with control ; ordrng 1 W11170319 (Control)

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Edenton, North Carolina 27932

Branden R.

Job Details: 06/13/2022

"cx complaint not draining - front load washer , checked unit found f9e1 , cleared codes and checked unit found bad drain pump , not pushing the water all the way out of unit , vary weak when in drain mode , replaced with pre id pump and tested unit is now draining as designed . tested unit is running as designed ."

We serviced a

WHIRLPOOL FREEZER

Model WRSA71CIHZ01

Near Boyds, Maryland 20841

Ricky E.

Job Details: 06/13/2022

"tech line leon... installed parts, unit cks ok"

We serviced a

KITCHENAID BUILT-IN M/W

Model KMBD104GSS01

Near Ruckersville, Virginia 22968

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not heating. Found transformer receiving power but non functional, magnetron potentially damaged. Ordering parts.; ordrng 1 W11199548 (transformr)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Hanover, Maryland 21076

Eric W.

Job Details: 06/13/2022

cx complant of unit not cooling inspected and found evap frozen over found by metal is reading ol unit will need evap fan motor; ordrng 1 W11224591 (evap fan motor harness)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Odenton, Maryland 21113

Alexander D.

Job Details: 06/13/2022

cx complaint console starting to peel up. inspected unit and verified complaint. ordering console cap and ui housing in case steam starts shorting out buttons. call cx to schedule return visit once we have eta on parts; ordrng 1 W11460908 (console cap) and 1 W11460962 (ui housing)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Waldorf, Maryland 20603

Robert A.

Job Details: 06/13/2022

I came to installed the ordered part. I was unable to install the part because the unit could not be pulled out because of height of the floor. The floor in the hole is about an inch lower than the open floor height. The cx will need to pull the unit out for the install to be performed.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM00

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 06/13/2022

cx compaint is unit made a ton of ice one day they came home and opened the door. he said he hit arm and it came out and thought he had back in right. he did he just didnt push it in all the way. fixed arm and showed cx how arm worked and how to make sure its in incase it came out again. cx will pay 120 service for today. job complet.

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Huntingtown, Maryland 20639

Shane B.

Job Details: 06/13/2022

"complaint is the unit not running cycles. cx said the unit stopped in the middle of a cycle but they ran a drain and spin then tried another load and it would not start. unit had some water in it when i arrived. checked for codes and found F32 long drain. tried running drian pump, cant hear it running, no water flows. found no damage to harness, pump reads 15.7 ohmsn at the pump. found same reading at the control. control is not sendinng voltage when i try running the pump. i removed water and ran a high speed spin. unit spins smoothly. unit will need control board. cx paid service call. said she will talk it over with husband then call the office.; ordrng 1 W10763749 (control board)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Earleville, Maryland 21919

Alexander W.

Job Details: 06/13/2022

CX stated unit not cooling in fridge and is leaking water tested inspected and verified cx complaint found evap panel and plenum defective ordering evap panel and plenum cannot resched at this time due to SO parts; ordrng 1 W10813581 (plenum) and 1 W10875836 (evap cover)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Centreville, Maryland 21617

Alexander W.

Job Details: 06/13/2022

"CX stated unit is dead will not do anything. tested inspected and verified cx complaint found unit has defective main control. replaced main control with one from pre-id parts tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Sykesville, Maryland 21784

Marc M.

Job Details: 06/13/2022

"cx complaint unit not cooling after previous sealed system rrepair. checked pressures upon arrival and contacted techline . ran est 40 step 3,4,5 and found rc opperating at -20 low 50psi step 4. rechared unit and found that the fc seems to be holding pressures indicating a possible leak in the rc. will still need ss repair; ordrng 1 W11291123 (evaporator rc) and 1 W11099748 (evaporator fc) and 1 W11109499 (drier-tube) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sykesville, Maryland 21784

Justin S.

Job Details: 06/13/2022

replaced the console and the housing and tested. the unit is now illuminating the display. the unit is filling washing and draining good. th eunit is now good

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Mount Airy, Maryland 21771

Ricky E.

Job Details: 06/13/2022

"customer stated tha the unit wasnt heating.. fnd no errors stored, verified operation of the microwave... ran diag on the oven and all tests past. fnd 240vac at the wall.. tested in a normal bake cycle and the unit ran to temp.. unit cks ok.."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Edenton, North Carolina 27932

Branden R.

Job Details: 06/13/2022

"cx complaint making a noise and not spinning , checked unit no error codes stored to unit , found heavy amount of oil on belt and splutch , coming from gearcase removed washplate and checked hub unit will need new hub when gearcase is replaced cleaned up old hub untill parts come in , unit will need new gearcase for repairgearcase will damage new hub if replaced before gearcase .ordering all parts for repair cx agreed .; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS6

Near Woodbine, Maryland 21797

Ricky E.

Job Details: 06/13/2022

customer stated that the units light and fan run when the door is closed.. verified issues.. fnd unit has issues with the door switches. the unit will need the update kit as it fits within serial numbers; ordrng 1 W11244490 (interlock)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE104ESS1

Near Catonsville, Maryland 21228

Shane M.

Job Details: 06/13/2022

installed new sump. found hot water takes awhile to reach sink. advised cx to run hot water at sink before every start of a cycle.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Red Lion, Pennsylvania 17356

Drew B.

Job Details: 06/13/2022

replaced the parts needed snd now ran no issues checks good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Camp Hill, Pennsylvania 17011

Bernard M.

Job Details: 06/13/2022

"Replaced heater using vanstock W11537778 for service pointer #11540964, ran test cycle and the unit heated and no leaks were found. Unit checks good"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Lancaster, Pennsylvania 17601

Justin L.

Job Details: 06/13/2022

cx complaint unit not spinning was able to access unit and found that the motor had seized. was able to remove and replace with pre-id unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29PBMS00

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/13/2022

cx complaint leaking in the rc found pan warpped replaced the the cover and drip pan steammed the drain and removed ice.

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near New Market, Maryland 21774

Ricky E.

Job Details: 06/13/2022

"installed part and verified operation, unit cks ok.."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Jason A.

Job Details: 06/13/2022

"CX complaint FRIGE not cooling. Replaced RC evap, compressor & install coupler. Checked for leaks & run vac. Filled with 4.50 OZ R134. Unit is making good pressures & good frost pattern > JJ; ordrng 1 W10735062 (tube, JJ/VS)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near York, Pennsylvania 17402

Drew B.

Job Details: 06/13/2022

cx complaiont that unit is not filling with enough water no codes for long filil etc water psi is great and cx did load towels up and was almost full and complains that the water wasnt going over them and agitating them and contuines to open and close to just keep rinsing water through...to have more i infromed the cx no part ccan be replaced to change level of water she is over loading the towels from what i seen when she started a load i told her with that many towels... i cant see any change how the unit will filil pasdt that with water shes very adament that this is wring infromed her to call wp for customer service but no parts required to change operations today

We serviced a

WHIRLPOOL STACKABLE

Model WET4024HW0

Near Deale, Maryland 20733

Shane B.

Job Details: 06/13/2022

"installed board and ran a spin cycle. unit now works. unit is making a lot of noise during spin, cx sid its been doing that for a while and asked if it was normal. its not. cx didnt tell me about this issue before getting the unit running today. unit will need gearcase. quoted cx for repair he paid in full.; ordrng 1 W10883783 (gearcase)"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Edenton, North Carolina 27932

Branden R.

Job Details: 06/13/2022

came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . disassmbled and replaced heater tested unit is running as designed with no leaks .

We serviced a

WHIRLPOOL OVEN

Model KMHC319ESS4

Near Baltimore, Maryland 21208

Keith H.

Job Details: 06/13/2022

chamber defective have to reorder; ordrng 1 WPW10571554 (chamber)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Frederick, Maryland 21701

Ricky E.

Job Details: 06/13/2022

"ck fnd once the unit heats up, the unit will vibrate at the blower.. the unit will need the blower, motor and seal; ordrng 1 w11549461 (motor) and 1 WP697772 (blower wheel) and 1 w11596046 (spill guard seal)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Bel Air, Maryland 21015

Neil H.

Job Details: 06/13/2022

replaced the mullion and the ice door ice under the ice bin and moisture on top of left door where gasket to ice maker door unit checked good.

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC1

Near Reisterstown, Maryland 21136

Brian R.

Job Details: 06/13/2022

replaced console and tested and checked unit. unit starts and runs and heats well. job complete.

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near ,

Neil H.

Job Details: 06/13/2022

no work done they found the issue was the power to outlet no service needed; saved tckt

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