We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Washington, DC 20011
Mitchell H.
Job Details:
06/09/2022
cx complaint unit not cooling well and ice maker not working. got to job and didnt have ice maker with me. last tech marked as will use on return but it didnt come back with me. went to install drip pan and found once i took evap cover off i found the harness going into cabinet had a broken wire. blue wire to thermister was broken. i pulled on some more wires to see if brittle and the yellow broke as well. called techline and documented with them. unit is unrepairable. job completed. informed cx to call whirlpool and get it taken care of. called office and got parts refunded as they were not needed.7733842560
We serviced a
WHIRLPOOL RANGE
Model WFE515S0JS3
Near Midlothian, VA 23113
John P.
Job Details:
06/09/2022
Found handle not staying in place replaced tested working as designed.
We serviced a
WHIRLPOOL WASHER
Model MHW5630HW3
Near Richmond, VA 23224
John P.
Job Details:
06/09/2022
Tech was assigned as a helper;
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
06/09/2022
cx complaint unti is not working shows error. inspected unit and confirmed errro right way its on the panel and will not clear is shows f20 error. connection are tight on control and heater. ordering control and getting heater incase needed; ordrng 1 W11574592 (main control) and 1 W10847365 (heater incase)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Harwood, MD 20776
Shane B.
Job Details:
06/09/2022
"cx complaint is the interior light being on and having to push door to get light to turn off and unit to heat. confirmed complaint. when i arrived door looked closed but interior light was on. i pushed slightly on the upper right corner and light went off. opened door and i can feel it scrapping against something. found the arm at the bottom of the right side is hitting the cabinet. entire door is off to the right. ordering door parts, arm and harness to use the door swtich assemblies. schedule when all parts are available.; ordrng 1 W11600214 (door) and 1 W10775493 (glass-door) and 1 WPW10128850 (arm) and 1 W11449277 (harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Greenville, NC 27858
Ronnie B.
Job Details:
06/09/2022
"cx complaintn of f8-e4 error code and cannot use unit. checked unit and founf the following codes, f9-e2, f8-e4. checked under unit and found a small amount of water in drio tray setting off sensor. removed water from tray. water came from left hand side of unit through overflow assy. front legs of unit bottomed out causing water to rush towards front of unit. cx also stated she had large dog bowls inside on left hand side facing horizontally where bottom of bowls were right next to the iner door causing water to rush into overflow assy. tested unit 3 separate times with no evidence of any futher leaks after lifting front legs about 1/4 inch. advised cx to be mindful of how she places items in unit right in front of the door. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model WFW5090JW0
Near Washington, DC 20002
Shawn D.
Job Details:
06/09/2022
cx complaint unti is not working shows error. inspected unit and confirmed errro right way its on the panel and will not clear is shows f20 error. connection are tight on control and heater. ordering control and getting heater incase needed; ordrng 1 W11574592 (main control) and 1 W10847365 (heater incase)
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS11
Near Harwood, MD 20776
Shane B.
Job Details:
06/09/2022
"cx complaint is the interior light being on and having to push door to get light to turn off and unit to heat. confirmed complaint. when i arrived door looked closed but interior light was on. i pushed slightly on the upper right corner and light went off. opened door and i can feel it scrapping against something. found the arm at the bottom of the right side is hitting the cabinet. entire door is off to the right. ordering door parts, arm and harness to use the door swtich assemblies. schedule when all parts are available.; ordrng 1 W11600214 (door) and 1 W10775493 (glass-door) and 1 WPW10128850 (arm) and 1 W11449277 (harness)"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKW0
Near Greenville, NC 27858
Ronnie B.
Job Details:
06/09/2022
"cx complaintn of f8-e4 error code and cannot use unit. checked unit and founf the following codes, f9-e2, f8-e4. checked under unit and found a small amount of water in drio tray setting off sensor. removed water from tray. water came from left hand side of unit through overflow assy. front legs of unit bottomed out causing water to rush towards front of unit. cx also stated she had large dog bowls inside on left hand side facing horizontally where bottom of bowls were right next to the iner door causing water to rush into overflow assy. tested unit 3 separate times with no evidence of any futher leaks after lifting front legs about 1/4 inch. advised cx to be mindful of how she places items in unit right in front of the door. unit is working as designed."
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Hill, VA 20141
Ezra M.
Job Details:
06/09/2022
"installed belt guard, verified no errors stored."
We serviced a
JENNAIR OVEN
Model JMW2427DS00
Near McLean, VA 22101
Jason A.
Job Details:
06/09/2022
CX complaint MW+O F2E1 error code. Verified error & its persistent. CX request JJ return & after 5:00PM appt she is a techer. CX paid in full > JJ; ordrng 1 W11236900 (Console UI 919.52)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near King George, VA 22485
Tanner B.
Job Details:
06/09/2022
Electricain correct junction box behind unit and extended electric supply. pulled unit and replaced heater and sump. cleared errors and ran diag. no leaks. job complete
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Round Hill, VA 20141
Ezra M.
Job Details:
06/09/2022
"installed belt guard, verified no errors stored."
We serviced a
JENNAIR OVEN
Model JMW2427DS00
Near McLean, VA 22101
Jason A.
Job Details:
06/09/2022
CX complaint MW+O F2E1 error code. Verified error & its persistent. CX request JJ return & after 5:00PM appt she is a techer. CX paid in full > JJ; ordrng 1 W11236900 (Console UI 919.52)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near King George, VA 22485
Tanner B.
Job Details:
06/09/2022
Electricain correct junction box behind unit and extended electric supply. pulled unit and replaced heater and sump. cleared errors and ran diag. no leaks. job complete
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, PA 17552
Justin L.
Job Details:
06/09/2022
"cx complaint making noise. was able to access unit and found that the nut had backed off causing the splutch to ride up and down on the shaft stretching the belt, wearing through the shield and warping motor pulley contacted techline and spoke to Leon 7733848218 he said to replace the gearcase as well to resolve the issue. ordering parts and setting return for Mon 6/13/22 which will need to be a 2 call count; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11409708 (shield) and 1 W11449840 (gearcase)"
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Woodbridge, VA 22191
Robert W.
Job Details:
06/09/2022
Replaced Control and tested unit unit is now heating.
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Suffolk, VA 23436
Zachery R.
Job Details:
06/09/2022
"cx complaint no cool, checked unit, unit at 45 degrees, thermistor reading 4.5k. evap has no frost pattern, spoke with AR was advised to order sealed system components. ordering ss components to complete repair.; ordrng 1 W11572047 (evap) and 1 W11504450 (lockring) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (lockring) and 1 W11506622 (lockring) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
06/09/2022
"april -dec seemed to work .. then beeping / lights flashing and poor cool/ no cool . unplugged unit until we came out in dec.. replaced main control and ui.. unit worked for 2months feb -june intermittently working again/ not keeping food good .. june here, cx plugged unit up 1-2 days ago and has been cooling since . but it will stop working and spoil food/ leak water on floor .. contatcted techline and went over unit in diag.. all dcv loads .. unit didnt duplicate isssue. Techline suggested to make sure unit is on dedicated circuit .. unit is on circuit labeled kitchen plugs and has a gfci in circuit.. Ordering fc fan motor just in case its intermittenly staling .. cx is goingb to see about dedicated circuit w/ builder/ electrician .; ordrng 1 W11224591 (fc evap fan)"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, PA 17552
Justin L.
Job Details:
06/09/2022
"cx complaint making noise. was able to access unit and found that the nut had backed off causing the splutch to ride up and down on the shaft stretching the belt, wearing through the shield and warping motor pulley contacted techline and spoke to Leon 7733848218 he said to replace the gearcase as well to resolve the issue. ordering parts and setting return for Mon 6/13/22 which will need to be a 2 call count; ordrng 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W11409708 (shield) and 1 W11449840 (gearcase)"
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/09/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW04
Near Suffolk, VA 23436
Zachery R.
Job Details:
06/09/2022
"cx complaint no cool, checked unit, unit at 45 degrees, thermistor reading 4.5k. evap has no frost pattern, spoke with AR was advised to order sealed system components. ordering ss components to complete repair.; ordrng 1 W11572047 (evap) and 1 W11504450 (lockring) and 1 W11578208 (compressor) and 1 W11504420 (coupler) and 1 W11504431 (lockring) and 1 W11506622 (lockring) and 1 W11506635 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
06/09/2022
"april -dec seemed to work .. then beeping / lights flashing and poor cool/ no cool . unplugged unit until we came out in dec.. replaced main control and ui.. unit worked for 2months feb -june intermittently working again/ not keeping food good .. june here, cx plugged unit up 1-2 days ago and has been cooling since . but it will stop working and spoil food/ leak water on floor .. contatcted techline and went over unit in diag.. all dcv loads .. unit didnt duplicate isssue. Techline suggested to make sure unit is on dedicated circuit .. unit is on circuit labeled kitchen plugs and has a gfci in circuit.. Ordering fc fan motor just in case its intermittenly staling .. cx is goingb to see about dedicated circuit w/ builder/ electrician .; ordrng 1 W11224591 (fc evap fan)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17403
Fred G.
Job Details:
06/09/2022
cx complaint unit will keep dispensing water after paddle is released. cx has to open door to stop it. inspected unit and could not duplicate issue. removed dispenser housing and found switch could possiably be sticking due to a build up a drinks being splashed up when getting ice. was able to clean the micro switch and paddle. tested unit and unit checks good.
We serviced a
WHIRLPOOL RANGE
Model WFE535S0LS2
Near Woodbridge, VA 22191
Robert W.
Job Details:
06/09/2022
Replaced Control and tested unit unit is now heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/09/2022
"SR 7733845681.. cx complaint unit is not working properly inspected unit found ice maker cycles properly and has water in tray halfway through the ice making cycle cx states she uses this icemaker daily cx had a full cup of drink filled with ice cx husband came down from upstairs removed a drink from refrigerator again full of ice however ice bin is currently empty and no ice cube trays making alternative ice. Seemed suspicious cx kept implying that she talked to whirlpool that I needed to call techline and they would authorize a new refrigerator because they are not happy with it. Informed cx I will call techline explained to techline the situation and unit is making ice however it cannot keep up with cx wants. Cx stated she uses it daily. Informed cx unit takes 24 hours to make 56 to 72 cubes, requires 2 to 3 days to fill bin and 3 to 4 hours per batch she stated it wasn't enough. Ice maker is working as designed cannot keep up with demand. Left cx SR number for cx support"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
06/09/2022
Installed new handle and screws on oven door .. verified units handle was secure to units door. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706EBS01
Near York, PA 17403
Fred G.
Job Details:
06/09/2022
cx complaint unit will keep dispensing water after paddle is released. cx has to open door to stop it. inspected unit and could not duplicate issue. removed dispenser housing and found switch could possiably be sticking due to a build up a drinks being splashed up when getting ice. was able to clean the micro switch and paddle. tested unit and unit checks good.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/09/2022
"installed parts and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/09/2022
"SR 7733845681.. cx complaint unit is not working properly inspected unit found ice maker cycles properly and has water in tray halfway through the ice making cycle cx states she uses this icemaker daily cx had a full cup of drink filled with ice cx husband came down from upstairs removed a drink from refrigerator again full of ice however ice bin is currently empty and no ice cube trays making alternative ice. Seemed suspicious cx kept implying that she talked to whirlpool that I needed to call techline and they would authorize a new refrigerator because they are not happy with it. Informed cx I will call techline explained to techline the situation and unit is making ice however it cannot keep up with cx wants. Cx stated she uses it daily. Informed cx unit takes 24 hours to make 56 to 72 cubes, requires 2 to 3 days to fill bin and 3 to 4 hours per batch she stated it wasn't enough. Ice maker is working as designed cannot keep up with demand. Left cx SR number for cx support"
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ1
Near Fredericksburg, VA 22405
Tanner B.
Job Details:
06/09/2022
Installed new handle and screws on oven door .. verified units handle was secure to units door. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Stewartstown, PA 17363
Bernard M.
Job Details:
06/09/2022
"Cx complaint unit's not making ice. Entered into service mode and ran test 56, found error code E5, thermistor fault. Replaced icemaker using pre-id parts, ran test 57 and it went into harvest, ran test 45 and it filled with water. Informed cx to allow 24hrs for icemaker to make steady amounts of ice. Unit checks good"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Stone Ridge, VA 20105
Richard B.
Job Details:
06/09/2022
"CX complant. No lights in fridge. Prior diagnosis found leds are needed per service pointer but when ordering leds wrong leds were ordered. Reordered correct LEDS . Not in stock, Further work need Told the CX this and CX shut door in my face, RB; ordrng 10 W11484836 (led module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, VA 23231
Chris B.
Job Details:
06/09/2022
cx complaint unit will not cool inspected unit found rc at 38 and fc at 0 when removing evap cover unit went into auto defrost inspected evap... frost patern is as desighned inspecected all wire connectors at evap unit working as desighned also unit in fc side is complettly empty and rc only has 2 gallons of water temp is set to recommended
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Mechanicsville, MD 20659
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found a f7e1 error code. I ran an auto cycle and it did not agitate at all and when it got to spin it flashed f7e1 then stopped the service cycle completely. I checked the actuator and the arm is in place and the connector is good. I ran manual spin and agitate, it just hummed. I attempted agitate again and spun the belt a little by hand then it began to agitate. I attempted drain, spin and agitate multiple times and it was intermitent a few times. The unit will need a new capacitor and control to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11395618 (capacitor)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Stewartstown, PA 17363
Bernard M.
Job Details:
06/09/2022
"Cx complaint unit's not making ice. Entered into service mode and ran test 56, found error code E5, thermistor fault. Replaced icemaker using pre-id parts, ran test 57 and it went into harvest, ran test 45 and it filled with water. Informed cx to allow 24hrs for icemaker to make steady amounts of ice. Unit checks good"
We serviced a
JENNAIR REFRIGERATOR
Model JF42NXFXDE02
Near Stone Ridge, VA 20105
Richard B.
Job Details:
06/09/2022
"CX complant. No lights in fridge. Prior diagnosis found leds are needed per service pointer but when ordering leds wrong leds were ordered. Reordered correct LEDS . Not in stock, Further work need Told the CX this and CX shut door in my face, RB; ordrng 10 W11484836 (led module)s"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Henrico, VA 23231
Chris B.
Job Details:
06/09/2022
cx complaint unit will not cool inspected unit found rc at 38 and fc at 0 when removing evap cover unit went into auto defrost inspected evap... frost patern is as desighned inspecected all wire connectors at evap unit working as desighned also unit in fc side is complettly empty and rc only has 2 gallons of water temp is set to recommended
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Mechanicsville, MD 20659
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not starting cycles. I inspected the unit and confirmed the complaint. I found a f7e1 error code. I ran an auto cycle and it did not agitate at all and when it got to spin it flashed f7e1 then stopped the service cycle completely. I checked the actuator and the arm is in place and the connector is good. I ran manual spin and agitate, it just hummed. I attempted agitate again and spun the belt a little by hand then it began to agitate. I attempted drain, spin and agitate multiple times and it was intermitent a few times. The unit will need a new capacitor and control to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W11395618 (capacitor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Ruckersville, VA 22968
Eric F.
Job Details:
06/09/2022
"Confirmed cx ice maker not installed, doors not closing. Fixed ice maker and door tracks, unit does not have freezer handle. Ordering handle, will use tracks on return if necessary.; ordrng 1 W11045125 (handle)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Aldie, VA 20105
Richard B.
Job Details:
06/09/2022
"CX complant. Not cold enough , inspected unit and did not hear compressor running, Found Fresh food evap iced over along with drip tray warped and holding water . In test 5 compressor ramps up. And when turning unit on the three way valve chugs. . Ordering both evap fans , inverter box and drip tray , CX owes 150 labor on return, RB; ordrng 1 W11457241 (drip pan 72.27) and 1 W11033168 (evap fan 61.90) and 1 W11032800 (evap fan freezer 122.12)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Queen Anne, MD 21657
Alexander W.
Job Details:
06/09/2022
CX stated unit is not advancing through normal prowash or express wash all other wash cycles work. tested inspected and verified cx complaint found unit has F9E2 & F9E1 error codes tested unit drain pump and drain pump is working. found defective heater according to special project #W11540964 also found defective control gave cx qoute for control cx accepted paid in full by check. resched for 6/14/22; ordrng 1 W11410066 (CONTROL) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Lexington Park, MD 20653
Robert A.
Job Details:
06/09/2022
Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the UI display not showing anything. I checked power at the control and it was getting nothing. I checked the terminal block connectors and found the neutral wire loose. I found the wire nut for neutral was stripped not holding the wires in place. I replaced the wire nut and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ01
Near Ruckersville, VA 22968
Eric F.
Job Details:
06/09/2022
"Confirmed cx ice maker not installed, doors not closing. Fixed ice maker and door tracks, unit does not have freezer handle. Ordering handle, will use tracks on return if necessary.; ordrng 1 W11045125 (handle)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507ESS01
Near Aldie, VA 20105
Richard B.
Job Details:
06/09/2022
"CX complant. Not cold enough , inspected unit and did not hear compressor running, Found Fresh food evap iced over along with drip tray warped and holding water . In test 5 compressor ramps up. And when turning unit on the three way valve chugs. . Ordering both evap fans , inverter box and drip tray , CX owes 150 labor on return, RB; ordrng 1 W11457241 (drip pan 72.27) and 1 W11033168 (evap fan 61.90) and 1 W11032800 (evap fan freezer 122.12)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Queen Anne, MD 21657
Alexander W.
Job Details:
06/09/2022
CX stated unit is not advancing through normal prowash or express wash all other wash cycles work. tested inspected and verified cx complaint found unit has F9E2 & F9E1 error codes tested unit drain pump and drain pump is working. found defective heater according to special project #W11540964 also found defective control gave cx qoute for control cx accepted paid in full by check. resched for 6/14/22; ordrng 1 W11410066 (CONTROL) and 1 W11537778 (heater)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Lexington Park, MD 20653
Robert A.
Job Details:
06/09/2022
Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the UI display not showing anything. I checked power at the control and it was getting nothing. I checked the terminal block connectors and found the neutral wire loose. I found the wire nut for neutral was stripped not holding the wires in place. I replaced the wire nut and tested the unit for the cx. The unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Elizabethtown, PA 17022
Justin L.
Job Details:
06/09/2022
cx complaint of unit making noise. was able to access unit and found good frost pattern. verified all fans and damper operational and quiet compressor spunds good clear condensor and no ice build up. unable to replicate the issue unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gloucester, VA 23061
Lucas R.
Job Details:
06/09/2022
"cx complaint unit not completing cycle, checked unit found f8e1 long fill, and f5e2 lid lock codes, found cold solenoid on valve not fully, opening, lid lock acting irratic, replaced valve and latch, water issue issue resolved, latch still acting irratic, replaced control and latch at same time, calibrated, tested, unit working as designed.; ordrng 1 W11307244 (latch), used 1 w11307244 (latch) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB5
Near Berlin, MD 21811
Michael E.
Job Details:
06/09/2022
"CX complaint: oven missing knobs. Inspected and verified complaint. I documented this in pics. New construction and construction is not yet complete, house has not yet been occupied. Ordering knobs. Cannot reschedule due to no one in house during service.; ordrng 4 W11158169 (knob)s"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Brandywine, MD 20613
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not showing any display on the UI console. I inspected the unit and confirmed the complaint. I found the unit is getting power, the oven lights work and the unit chimes when buttons are pressed on the UI console. The unit will need a new UI console and control to resolve the issue. I'm ordering the parts for the return visit. I called the builder's number and he paid the service call fee only by CC. He does not want to fix an oven this old for that price.; ordrng 1 WP8301848 (control board 153.35) and 1 WPW10161676 (switch membrane 213.25)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Elizabethtown, PA 17022
Justin L.
Job Details:
06/09/2022
cx complaint of unit making noise. was able to access unit and found good frost pattern. verified all fans and damper operational and quiet compressor spunds good clear condensor and no ice build up. unable to replicate the issue unit now checks good no further work needed
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Gloucester, VA 23061
Lucas R.
Job Details:
06/09/2022
"cx complaint unit not completing cycle, checked unit found f8e1 long fill, and f5e2 lid lock codes, found cold solenoid on valve not fully, opening, lid lock acting irratic, replaced valve and latch, water issue issue resolved, latch still acting irratic, replaced control and latch at same time, calibrated, tested, unit working as designed.; ordrng 1 W11307244 (latch), used 1 w11307244 (latch) from stock"
We serviced a
WHIRLPOOL OVEN
Model WFE505W0HB5
Near Berlin, MD 21811
Michael E.
Job Details:
06/09/2022
"CX complaint: oven missing knobs. Inspected and verified complaint. I documented this in pics. New construction and construction is not yet complete, house has not yet been occupied. Ordering knobs. Cannot reschedule due to no one in house during service.; ordrng 4 W11158169 (knob)s"
We serviced a
WHIRLPOOL OVEN
Model GBD307PRS01
Near Brandywine, MD 20613
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not showing any display on the UI console. I inspected the unit and confirmed the complaint. I found the unit is getting power, the oven lights work and the unit chimes when buttons are pressed on the UI console. The unit will need a new UI console and control to resolve the issue. I'm ordering the parts for the return visit. I called the builder's number and he paid the service call fee only by CC. He does not want to fix an oven this old for that price.; ordrng 1 WP8301848 (control board 153.35) and 1 WPW10161676 (switch membrane 213.25)"
We serviced a
WHIRLPOOL DRYER
Model MGDB835DW4
Near Gettysburg, PA 17325
Sal R.
Job Details:
06/09/2022
CX complai ti s that the tuni is making a loud squeeling noise. I found that the the idler need to be replaced. I am ordering 1 idler pulley(W10837240). I ahve set a return date for 6/14; ordrng 1 W10837240 (idler pully 100@ tribs)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Bern, NC 28560
Ronnie B.
Job Details:
06/09/2022
"removed and repalced ice door and ice maker. tested, ice maker completed harvest and filled. ice door cycles and sealing properly, unit works as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
06/09/2022
replaced fan scroll second time being replaced on this unit and also repaced reservoir tested dispensing water cusomter is unhapoy with the performance of this fridge
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"installed lid per previous, recalibrated, tested all ops oko"
We serviced a
WHIRLPOOL DRYER
Model MGDB835DW4
Near Gettysburg, PA 17325
Sal R.
Job Details:
06/09/2022
CX complai ti s that the tuni is making a loud squeeling noise. I found that the the idler need to be replaced. I am ordering 1 idler pulley(W10837240). I ahve set a return date for 6/14; ordrng 1 W10837240 (idler pully 100@ tribs)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near New Bern, NC 28560
Ronnie B.
Job Details:
06/09/2022
"removed and repalced ice door and ice maker. tested, ice maker completed harvest and filled. ice door cycles and sealing properly, unit works as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC703HPS01
Near Stone Ridge, VA 20105
Daniel J.
Job Details:
06/09/2022
replaced fan scroll second time being replaced on this unit and also repaced reservoir tested dispensing water cusomter is unhapoy with the performance of this fridge
We serviced a
WHIRLPOOL WASHER
Model MVWB766FW1
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"installed lid per previous, recalibrated, tested all ops oko"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Charlottesville, VA 22911
Kyle A.
Job Details:
06/09/2022
W133vw0apl1 Cx complaint of unit not operating. Did confirm and found unit upon finishing diagnostic would power down ui and activate the motor while shifting the splutch. Control is corrupted and splutch is severly worn. Will need to return with control and splutch ; ordrng 1 W11481722 (Shifter) and 1 W11543997 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit found auger motor when activated hums but does not turn unit will need new auger motor qouted 299.63 for repair cx declined at this time wants time to talk to husband before continuing. Unit otherwise works properly
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/09/2022
"installed part and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS307GBT0
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"installed customer supplied bulb, tested all ops ok, collected 120 ch#5029"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Charlottesville, VA 22911
Kyle A.
Job Details:
06/09/2022
W133vw0apl1 Cx complaint of unit not operating. Did confirm and found unit upon finishing diagnostic would power down ui and activate the motor while shifting the splutch. Control is corrupted and splutch is severly worn. Will need to return with control and splutch ; ordrng 1 W11481722 (Shifter) and 1 W11543997 (Control)
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Glen Allen, VA 23059
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit found auger motor when activated hums but does not turn unit will need new auger motor qouted 299.63 for repair cx declined at this time wants time to talk to husband before continuing. Unit otherwise works properly
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRP02
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/09/2022
"installed part and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL MICROWAVE
Model KEMS307GBT0
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"installed customer supplied bulb, tested all ops ok, collected 120 ch#5029"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Troy, VA 22974
Kyle A.
Job Details:
06/09/2022
Cx complaint of unit not spinning. Did confirm loose connection on capacitor causing the unit to not spin. Reseated connector and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/09/2022
"Replaced Gearcase, Clutches, Startor, rotor, washplate unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Baltimore, MD 21210
Shane M.
Job Details:
06/09/2022
"cx complaint the is leaking from front left corner. raned test cycle found no leaks. took spray arms off & inspect them, found nothing wrong. reinstalled spray arms. readjusted gasket. took front panel off. raned cycle almost until the ending. found no leaks. found cx using liquid detergents. advised do not overload it for detergents. not sure if inner door is warped or not. if cx calls back pre id inner door with gasket. W11559689 W11606677 W11545290 W11545539 w11483553 MANDATORY"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID508ESS1
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"cx complaint not making ice, found unit, filled, pumped across cold plate, condensor fan and compressor run found leak at compressor see pics, quoted 1054 to replace compressor, cx declined reapir, collected 120 disc"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Troy, VA 22974
Kyle A.
Job Details:
06/09/2022
Cx complaint of unit not spinning. Did confirm loose connection on capacitor causing the unit to not spin. Reseated connector and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW5
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/09/2022
"Replaced Gearcase, Clutches, Startor, rotor, washplate unit calibrated and tested unit is working properly."
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Baltimore, MD 21210
Shane M.
Job Details:
06/09/2022
"cx complaint the is leaking from front left corner. raned test cycle found no leaks. took spray arms off & inspect them, found nothing wrong. reinstalled spray arms. readjusted gasket. took front panel off. raned cycle almost until the ending. found no leaks. found cx using liquid detergents. advised do not overload it for detergents. not sure if inner door is warped or not. if cx calls back pre id inner door with gasket. W11559689 W11606677 W11545290 W11545539 w11483553 MANDATORY"
We serviced a
WHIRLPOOL ICE MAKER
Model KUID508ESS1
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"cx complaint not making ice, found unit, filled, pumped across cold plate, condensor fan and compressor run found leak at compressor see pics, quoted 1054 to replace compressor, cx declined reapir, collected 120 disc"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Hampden Township, PA 17050
Andrew S.
Job Details:
06/09/2022
"Cx complaint is that FC door will not seal. Upon arrival I found that the hinge is on the LH side and the RH corner will not seal. I found that to door is bowed out in that corner. I am ordering a FC door, nameplate and will use the gasket on return. Informed cx that the door would be shipped directly to them. Cx will inspect and inform us when the door arrives.; ordrng 1 LW10803965 (FC Door) and 1 W11178521 (Name Plate)"
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS4
Near University Park, MD 20782
Mitchell H.
Job Details:
06/09/2022
cx complaint unit seems to not be heating as well as it should. inspected unit and found unit to be heating good. unit boiled water in under 3 mins and was not making any abnormal noises. cx is older and said he has tried to use other settings and possibly that could have cause the unit to use a different power setting. unit is working as desinged.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Lanham, MD 20706
Kevin P.
Job Details:
06/09/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit fills but doesnt wash, found vent assembly error and wash motor error. ordering sump vent assembly, and gasket.; ordrng 1 W11416363 (sump assembly) and 1 W11416460 (vent assembly) and 1 W11545539 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"cx complaint not dispensing water of making ice, reservior frozen, thawed reservior, good pressure without filter, filter slow slightly will need filter soon, sealed evap cover to tower with permagum, tested all ops ok"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM02
Near Hampden Township, PA 17050
Andrew S.
Job Details:
06/09/2022
"Cx complaint is that FC door will not seal. Upon arrival I found that the hinge is on the LH side and the RH corner will not seal. I found that to door is bowed out in that corner. I am ordering a FC door, nameplate and will use the gasket on return. Informed cx that the door would be shipped directly to them. Cx will inspect and inform us when the door arrives.; ordrng 1 LW10803965 (FC Door) and 1 W11178521 (Name Plate)"
We serviced a
KITCHENAID MICROWAVE
Model KHMS2056SSS4
Near University Park, MD 20782
Mitchell H.
Job Details:
06/09/2022
cx complaint unit seems to not be heating as well as it should. inspected unit and found unit to be heating good. unit boiled water in under 3 mins and was not making any abnormal noises. cx is older and said he has tried to use other settings and possibly that could have cause the unit to use a different power setting. unit is working as desinged.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB4949SKZ0
Near Lanham, MD 20706
Kevin P.
Job Details:
06/09/2022
"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit fills but doesnt wash, found vent assembly error and wash motor error. ordering sump vent assembly, and gasket.; ordrng 1 W11416363 (sump assembly) and 1 W11416460 (vent assembly) and 1 W11545539 (gasket)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRSC703HPS0
Near Ellicott City, MD 21042
Robert L.
Job Details:
06/09/2022
"cx complaint not dispensing water of making ice, reservior frozen, thawed reservior, good pressure without filter, filter slow slightly will need filter soon, sealed evap cover to tower with permagum, tested all ops ok"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lemoyne, PA 17043
Andrew S.
Job Details:
06/09/2022
Per previous tech I was able to access and repalce the console. I then tested the unit and ran the DLMS calibration cycle. The unit completed the cycles as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near ,
Lucas R.
Job Details:
06/09/2022
"removed dryer, replaced u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Sabillasville, MD 21780
Brian R.
Job Details:
06/09/2022
cx complaint is with unit and wont power up and run. tested power at unit and had 120 to unit and control but UI dead. unit wont take code or anything. tested and checked unit and will get parts needed. as soon as parts are in office will schedule.; ordrng 1 W11305308 (Control) and 1 W11368911 (HOUSING-UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/09/2022
"cx complaint temps still off and not making ice, found 10 in FC 39 Rc, found cubes in lower but nothing in upper icmekaer, T56 E0, T57 01 passed, T45 filled, T58 00 too warm found Fc evap fan not running, ordering fan motor collected 178.04 ch#188 prior 30 on service/labor; ordrng 1 W11109595 (motor-evap)"
We serviced a
MAYTAG WASHER
Model MVW6230HW0
Near Lemoyne, PA 17043
Andrew S.
Job Details:
06/09/2022
Per previous tech I was able to access and repalce the console. I then tested the unit and ran the DLMS calibration cycle. The unit completed the cycles as intended. Job complete
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near ,
Lucas R.
Job Details:
06/09/2022
"removed dryer, replaced u.i, tested, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Sabillasville, MD 21780
Brian R.
Job Details:
06/09/2022
cx complaint is with unit and wont power up and run. tested power at unit and had 120 to unit and control but UI dead. unit wont take code or anything. tested and checked unit and will get parts needed. as soon as parts are in office will schedule.; ordrng 1 W11305308 (Control) and 1 W11368911 (HOUSING-UI)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRV986FDEM01
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/09/2022
"cx complaint temps still off and not making ice, found 10 in FC 39 Rc, found cubes in lower but nothing in upper icmekaer, T56 E0, T57 01 passed, T45 filled, T58 00 too warm found Fc evap fan not running, ordering fan motor collected 178.04 ch#188 prior 30 on service/labor; ordrng 1 W11109595 (motor-evap)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Gettysburg, PA 17325
Sal R.
Job Details:
06/09/2022
"CX complaint is that the the FC is frosting. I found that the door mold for the gasket is sagging . I am ordering 1 door (W10636409) and 1 gasket (W10638675). I have informed CX that door takes 6-8 weeks for new door to direct ship. CX will call into office once the door arrives,.; ordrng 1 W10636409 (FC door) and 1 W10638675 (FC door gasket)"
We serviced a
WHIRLPOOL DRYER
Model WED7120HW1
Near Elizabeth City, NC 27909
Austin D.
Job Details:
06/09/2022
"cx complaint the unit is not turning on. checked the unit and had 120 vac sent to the unit. unit needs 240 vac to run. unit has 0 volts on the black wire L1. therefore, the unit will need to have the power supply serviced. cx agreed and paid service call."
We serviced a
WHIRLPOOL DRYER
Model WED5100HW1
Near Ocean View, DE 19967
Frederick R.
Job Details:
06/09/2022
CX settled on house 6/9/21. Appliances from lowes arrived in july. CX purchase date on file is 3/3/21. CX has lowes extended warranty. Informed him he needs to call Lowes and have it redispatched out under lowes contract. For return based on CX complaint please send TCO and element. Job is complete. No services rendered at this time
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS02
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/09/2022
"cx complaint not cooling, found both compartments room temp fans running, .6 amp draw, no refrigerant, sealed system leak, parts CBE...ordering compressor , evap , drier, 3 count sealed system, collected 120, cx owes 450 labor on return.......... cx has home warranty thru BGE and having issues with coverage may cancel; ordrng 1 W11492867 (RC evap) and 1 WPW10143759 (dryer) and 1 W10276644 (compressor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT318FZDW07
Near Gettysburg, PA 17325
Sal R.
Job Details:
06/09/2022
"CX complaint is that the the FC is frosting. I found that the door mold for the gasket is sagging . I am ordering 1 door (W10636409) and 1 gasket (W10638675). I have informed CX that door takes 6-8 weeks for new door to direct ship. CX will call into office once the door arrives,.; ordrng 1 W10636409 (FC door) and 1 W10638675 (FC door gasket)"