Service History 111 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Broadway, VA 22815

Danny R.

Job Details: 02/07/2023

wasnt cooling as well and had noise i found conection at conecsor fan was loose reinstalled fan now it cools fine and noise stopped checks ok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM06

Near Ashburn, VA 20148

Ricky E.

Job Details: 02/07/2023

"installed parts, unit cks ok..; ordrng 1 look/look (look/look)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Broadway, VA 22815

Danny R.

Job Details: 02/07/2023

installed parts checks ok cx will also get house power looked at no ground at plug

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Hampstead, MD 21074

Bernard M.

Job Details: 02/07/2023

"Attempted to replace parts and found separator didn't come with ice door. Ordering the ice door, once part is in contact cx to reschedule. Control,UI and icemaker were replaced. Need ice door to prevent air from coming into bin.; ordrng 1 W11189145 (ice door)"

We serviced a

WHIRLPOOL DRYER

Model WED4900XW0

Near Barboursville, VA 22923

Eric F.

Job Details: 02/07/2023

"Cx states that it has not been making the rubbing noise the past day. Advised cx that I would not be able to perform a proper diagnostic if I cannot recreate noise. Cx refused service, going to take a video of the sound if it reoccurs and will call us back with a recording for us to listen to."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT138FFDW01

Near Arlington, VA 22205

Jason A.

Job Details: 02/07/2023

Tech ordered condenser UNIT harness. Called CX to re-schedule. 3 Upr Mrlbro; ordrng 1 W11562214 (FC evap harness)

We serviced a

MAYTAG WASHER

Model MVWB835DC

Near Rixeyville, VA 22737

Danny R.

Job Details: 02/07/2023

installed parts checksok

We serviced a

JENN-AIR MICROWAVE

Model JMC2427LL00

Near Washington, DC 20016

Samuel R.

Job Details: 02/07/2023

"cx complaint unit is not working,inspected unit and could confirm cx complaint.found unit getting 120v.checked fuse and ohmed out 0.00 which is good.checked dc volatage to ui and 13dc which is good.found ui to be bad and go out fromn time to time.ordering ui board W11598159 special order; ordrng 1 W11598159 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Chesapeake, VA 23321

Zachery R.

Job Details: 02/07/2023

"replaced suspension rods, tested, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Silver Spring, MD 20906

Dustin F.

Job Details: 02/07/2023

"Cx complaint: CX had video of loud startling buzzing noise. Inspected unit, found loud buzzing noise comming from actuator during shifts. found broken wire on harnass, drain pump reading 40 ohms, and belt slipping. ordering Lower harnass, Drain pump, actucator, and belt. to complete repair.; ordrng 1 W11399437 (Drain Pump) and 1 W11545744 (Lower Harnass) and 1 W10913953 (Actuator) and 1 W11239857 (belt) and 1 Look (Look)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS

Near Virginia Beach, VA 23454

Austin D.

Job Details: 02/07/2023

came out to resolve the issue with the range. replaced all parts needed to resolve the issue. advised the manager that theere is still some fragments of glass in the box for the range. other than that the unit is ready for resale.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SHZ1

Near Rockville, MD 20853

Dustin F.

Job Details: 02/07/2023

"CX complaint: Unit making growling noise during cycleInspected unit, found wash motor grinding and struggling. Went to pull kickplate off, saw a mouse run across the floor under unit, lots of mouse poops all under unit. Explained to CX she needs to have an exterminator come out before we come back out with new sump for unit. ORdering new sump. CX is going to have the area cleaned under unit for next visit.; ordrng 1 Look (Look)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Newport News, VA 23606

Justin W.

Job Details: 02/07/2023

cx complaint unit doesn't function properly. checked unit to find error code f8e1. found loose connector on valve. unit is new went over proper loading and unloading. reseated connector and tested unit working as designed.

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Silver Spring, MD 20906

Dustin F.

Job Details: 02/07/2023

"CX complaint: after recent power outage unit wont connect to wifi or save the timeInspected unit, Was able to save time but could not connect the wifi, unit sees thier router but wont connect. Found F6E0 Code in fault history, Going to order Console and appliance manager per Service matters.; ordrng 1 W11449114 (Stainless(Console)) and 1 W11448961 (Appliance manager)"

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Hanover, PA 17331

Sal R.

Job Details: 02/07/2023

CX compliant is that the unit will not powering on. I found that the the unit has a F2E1 . I found that the start button will not start. I found that the unit will need 1 UI control . I quoted CX for the cost of the repair in the amount of $554.43. I collected $120.00 for service charges via credit card.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Ellicott City, MD 21043

Robert L.

Job Details: 02/07/2023

"spoke to cx spray came off and melted to heater, ordering spray arms, scheduled for RL on saturday; ordrng 1 WPW10491331 (spray arm) and 1 WPW10498900 (spray arm)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Suffolk, VA 23435

Zachery R.

Job Details: 02/07/2023

"cx complaint no cool. checked unit, compressor reading .7 ohms. air ducts blocked by ice. cleared ice, adjusted tab on heater, advised cx to keep eye on air ducts."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM02

Near Columbia, MD 21044

Robert L.

Job Details: 02/07/2023

"cx complaint noisy and running all the time, this is 3rd unit delivered, floor damaged prior, found temps 50 Rc and 22 FC, whining noise from compressor, found 2 rung frost pattern (see pic), ordering compressor, evap and drier, ...3 count sealed system; ordrng 1 W11578004 (evap) and 1 W11504450 (fitting 5A) and 1 W11506619 (fitting 5B) and 1 W11109499 (drier-tube) and 1 W11504445 (fitting 24A) and 1 W11504447 (fitting 24B) and 1 W11580057 (compressor) and 1 W11506619 (fitting 28A) and 1 W11578570 (fitting 28B) and 1 W11506619 (fitting 28C)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HCO

Near East Petersburg, PA 17520

Justin L.

Job Details: 02/07/2023

Cx stated please close lid error with lid closed. Verified model and serial and cx stated they had rent a center warranty on unit. Checked entitlements and it was outside range. Cx did not want to pay outside of warranty and will contact rentacenter to have sent over properly. As of now no further work needed

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Washington, DC 20009

Samuel R.

Job Details: 02/07/2023

cx complaint unit is not working.inspected unit and foujnd unitto be stuck on drain.reset power and tried again no change.unit will need a control.unit is also stacked will need 2nd tech called office to schedule W11044866 13 tribles in case W11616491 4 tribles; ordrng 1 W11044866 (switch-wl) and 1 2ndtech (2nd tech)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ02

Near Virginia Beach, VA 23454

Carl A.

Job Details: 02/07/2023

replaced valves tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Bowie, MD 20720

Shawn D.

Job Details: 02/07/2023

"opened system and r600 in the system. replaced compressor with all other parts ordered wrong drier ordered so used one from v/s then vacumed unit down and filled to recomended and started cooling. unit is good; ordrng 1 w10143759 (uv drier SD V/S) and 1 W10913906 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), and 1 w10913906 (coupler SD V/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WFW5605MC0

Near Elkton, MD 21921

Taylor F.

Job Details: 02/07/2023

Cx complaint is unit makes a gridning noise when draining. Tested insepcted but could not verify complaint. Filled unit several times and drained and could not duplicate the noise complaint. It is possible there was something stuck in the pump and now it got psuhed out. Unit is working as designed. Job is complete.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC604FSS00

Near Lanham, MD 20706

Shawn D.

Job Details: 02/07/2023

"new compressor came damage snapped pics, used compressor from my v/s installed compressor,condenser,drier then vacumed unit down and filled to 4.65oz and pressure are great now. told cx she needs to get her copper waterline fixed its leaking from house side and understands. unit is good; ordrng 1 W11592009 (compressor kit SD V/S), used 1 W11592009 (compressor kit SD V/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model MED6230HW3

Near Suffolk, VA 23435

Zachery R.

Job Details: 02/07/2023

"cx complaint unit not operating, checked unit, come to find neutral to ground reading 122vac, electrician was next door, electrician fixed issue, tested, unit, unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Columbia, MD 21044

Robert L.

Job Details: 02/07/2023

"cx complaint gasket issues and doors not level, found both doors warped and RC door gasket broken inside and folder over, delivery put petrolum jelly to seal, cx was offered exchange and may take that route, would need both doors replaced, cx will call in if doors need to be ordered............. will need 2 techs for FC door harness; ordrng 1 W11390070 (Rc door stainless) and 1 W11593330 (FC door stainless) and 1 look (look)"

We serviced a

AMANA DRYER

Model NED4655EW1

Near Newport News, VA 23606

Justin W.

Job Details: 02/07/2023

arrived to find all circuits tested good and vac into unit read 242. checked unit to find door switch bad. called office set pickup at parts provider. drove to norfolk. picked up part. drove back installed part. tested unit working as designed

We serviced a

WHIRLPOOL MICROWAVE

Model WMH54521JZ0

Near Dumfries, VA 22026

Tanner B.

Job Details: 02/07/2023

"CX Concern the unit light not working .. unit needs new control, light and socket .. also needs builder to come and correct vent were it connects .. cx understood and bringing it up to builder; ordrng 1 W11383756 (control) and 1 8206232A (bulb) and 1 WPW10210878 (socket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS331SDHM06

Near Elkton, MD 21921

Taylor F.

Job Details: 02/07/2023

Cx complaint is unit not cooling. Found harness depinned where it connects to the heater. Corrected hanress so cx wont have issue again and unit is now working as designed. Harness that was ordered was not the correct part. Job is complete.

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Falls Church, VA 22043

Jason A.

Job Details: 02/07/2023

CX complaint DW door falls & CX was injured. Found LEFT hinge spring disconnected. Floor has a a drop but was able to pull out DW to reach spring. Reset spring & added wiretie to temporarily support door. Springs OOS. Called safety.K15VCO1WPL1 > JJ; ordrng 1 W11573703 (Hinge L) and 1 W11573702 (HINGE R)

We serviced a

WHIRLPOOL DISHWASHER

Model KDFE204KPS0

Near ,

Frederick R.

Job Details: 02/07/2023

CX complaint is DW not draining properly. Inspected/tested and found drain line installed improperly and was kinking the line. Pulled unit ot and installed properly. Retested and the DW is now working properly. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS1

Near Woodbridge, VA 22191

Robert W.

Job Details: 02/07/2023

CX Complaint is the upper rack cant adjust. Inspected unti and found the upper rack adjuster have failed wont allow the upper rack to sit in the upper locked position. Ordering LF and RH adjusters; ordrng 1 W11551537 (LF adjuster) and 1 W11551430 (RH adjuster)

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/07/2023

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21229

Justin S.

Job Details: 02/07/2023

cx says the unit is not making ice or staying cold. the unit has ice on the evaporator cover. the ice does not cover the heating element. put the unit into defrost in diagnostics and the unit didnt melt any ice.; ordrng 1 WPW10384183 (thermistor) and 1 W11566851 (control) and 1 W11545823 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Hampton, PA 17350

Sal R.

Job Details: 02/07/2023

CX compliant was that the utni was not making ice. New build home. I found the bail marm not secure in the icemaker. I secured the arm and unit test good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Owings Mills, MD 21117

Brian R.

Job Details: 02/07/2023

cx complaint is things are freezing in fridge. it comes and goes and not all the time she thinks. took temp reading of 1 in freezer 33 in fridge. unit set to 37 n 0. she also said theres a loud clicking sound. sensors in unit somewhat blocked and damper is making the sound. will order parts needed and office will schedule.; ordrng 1 W11236851 (Damper) and 1 W10316760 (Temperature Sensor) and 1 W11567495 (Control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHW1

Near Wyoming, DE 19934

Frederick R.

Job Details: 02/07/2023

Arrived at CXs house. CX stated that she paid for an extended warranty. She spen 20 mins looking for warranty info but couold not find it. I told her that when she found it she needed to contact her warranty company and have this redispatched. No services provided. Closing ticket. Job is complete

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS

Near Burtonsville, MD 20866

David J.

Job Details: 02/07/2023

Cx complaint outer glass broke. Inspected unit and found that to be the case. Removed door off unit and inspected to make sure I how all parts to properly repair. Found adhesive the hold glass to top bracket came off with old glass. Need to order too bracket that way glass is properly secure. Ordering parts for return visit. ; ordrng 1 W11105139 (Top bracket for door)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/07/2023

Customers complaint is unit not heating. Found unit had a bad heater. Replaced heater with one from truck stock. All check ok.; used 1 W11537778 (heater VS/PF) from stock

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ04

Near Fairfax, VA 22031

Jason A.

Job Details: 02/07/2023

CX complaint OTR MW sparking & wont heat. Found diode arc & split. CX paid in full. CX aware other parts may be required > JJ; ordrng 1 W11256462 (diode $20.74)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Parkville, MD 21234

Neil H.

Job Details: 02/07/2023

REPLACED THE ORDERED PARTS TESTED UNIT NO LEAKING FOUND NOW BUT WHEN CX USES WE'LL SEE I NOTICED AFTER RUNNING SUDS WHICH LOOKS LIKE HIGH CONCENTRATED SOAP WITH POWDER TOLD CX TO TRY ALL LIQUID PODS IF LEAKING HAPPENS AGAIN

We serviced a

KITCHENAID HOOD

Model KXD4636YSS7

Near Fairfax, VA 22030

Demonte S.

Job Details: 02/07/2023

30 inch trim was ordered. Unit needs the 40 inch trim. Reordering Trim. ; ordrng 1 W10421522 (TRIM-DECOR)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Arlington, VA 22203

Jason A.

Job Details: 02/07/2023

CX complaint DW doesnt drain properly. Replaced drain hose & secured & added hi loop. Ran test wash 3X. Unit drains properly. NO LEAKS > JJ

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near Annandale, VA 22003

Lloyd B.

Job Details: 02/07/2023

"Cx complained of no lights/flickering lights. Inspected the unit aound the found the freezer led was out. Installed new led and tested and it now works as designed. parts and labor S191AQ Job complete; ordrng 1 W10695459 (LED), used 1 W10695459 (LED) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KMHC319ESS2

Near Chantilly, VA 20152

Demonte S.

Job Details: 02/07/2023

Installed interlock Switches. Tested the unit. Unit is heating. Unit is working as Designed.

We serviced a

WHIRLPOOL HOOD

Model WVW53UC6FS3

Near Dumfries, VA 22026

Tanner B.

Job Details: 02/07/2023

" unit needs new fan for horrible noise , reseated led connections , so led would work.; ordrng 1 W11354646 (fan)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF560SEHZ00

Near Brandywine, MD 20613

Shane B.

Job Details: 02/07/2023

cx complaint is the IM falling off in the freezer section. confirmed complaint. found IM hanging and ice spilling behind the bin causing door to be stuck open slightly. i reinstalled IM and replaced the bracket under it with a spare part from my van. door now closes properly and IM is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near Myrtle Beach, SC 29579

Paul F.

Job Details: 02/07/2023

Builders complaint is tank cracked. Found outer tub broken. NTO tub.; ordrng 1 W11513977 (tub)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT549SZDM04

Near Fairfax, VA 22030

Richard B.

Job Details: 02/07/2023

"CX complant. Light dosent work in fridge. Prior diagnosis found unit needs light switch, Installed switch and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near Silver Spring, MD 20902

Dustin F.

Job Details: 02/07/2023

"Replaced Both Parts Per PRevious tech, however found the fill tube frozen for top ice maker. Water valve overfilling causing frozen tube. Ordering New Dual water valve and new Fill tube heater; ordrng 1 W11238340 (Fill tube heater assym) and 1 WPW10341329 (dual valve)"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SFZ4

Near Washington, DC 20004

Emmanuel R.

Job Details: 02/07/2023

"Cs unit will not power on intermittently, confirmed complaint. User inface is losing power intermittently, removed front door skin and found the connection to the UI on the control board was not secured so it was losing connections. Secured connection and tested unit. No error codes, diagnostics cycle completed good. Unit is now working as designed. clltd svc call $127.20"

We serviced a

WHIRLPOOL OVEN

Model WFE515S0EW1

Near Gaithersburg, MD 20878

Roberto I.

Job Details: 02/07/2023

"Cx complaint 'coocktop on light' always on.Confirmed complaint, found shorted RF infinite switch. Ordering RF infinite WP3149400. Cx paid in full ($310.66). Return visit 2/16/23; ordrng 1 WP3149400 (RF infinite)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Washington, DC 20003

Emmanuel R.

Job Details: 02/07/2023

"Cs unit is making a loud banging noise and unit goes off balance. Confirmed complaint. I found the unit needed to be leveled.Also showed customer how to properly load unit so it doesnt go off balance. No error codes present, test cycle completed. Also found the loud noise is coming from the copper pipes in the walls water hammering. Advised customer she will need to call a plumber and has pipe secured and install water hammer arrestors. Unit is working as designed."

We serviced a

WHIRLPOOL RANGE

Model IES900DS02

Near Poolesville, MD 20837

Leon

Job Details: 02/07/2023

cx complaint was the front burners wouldnt go to the turn temp pulled unit out seen the FR switch was burn up and the LF was good replaced them both and also seen the HOT SUFACES SWITCH was burnt ordering new switch; ordrng 1 WP74004153 (Indicator Light)

We serviced a

MAYTAG DISHWASHER

Model MDB8979SFZ2

Near Catonsville, MD 21228

Robert L.

Job Details: 02/07/2023

"cx complaint console lights strobbing, foudn console shorted, replaced console from pre-id, tested all ops ok, collected"

We serviced a

AMANA REFRIGERATOR

Model ASI2575GRS08

Near Baltimore, MD 21216

Justin S.

Job Details: 02/07/2023

"the unit was unplugged when i arrived. replaced the compressor and control. vacuummed the system down and filled. checked for leaks and tested. the unit is now cooling good. the unit is now good; ordrng 1 W10143759 (drier (service) (js vs)), used 1 w10143759 (filter (js vs)) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Littlestown, PA 17340

Bernard M.

Job Details: 02/07/2023

When arrived icemaker is making ice as designed with any ice build up in fill tube. Contacted TL to document and Andrew stated the repair was done when valve was replaced and the fill tube is a part that's non-replacable. Unit checks good

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Aylett, VA 23009

Chris B.

Job Details: 02/07/2023

cx comp unit is very loud and squeels insp unit conf cx comp can hear squeel coming from gear case unit will need gear case and splutch and belt; ordrng 1 W10721967 (splutch) and 1 WTW5010LW0 (gear case) and 1 W11239857 (belt)

We serviced a

JENN-AIR MICROWAVE

Model JMC6224HL0

Near Severna Park, MD 21146

Israel R.

Job Details: 02/07/2023

Customer complaint unit is not stiopping after time is completed. I found unit is heating and is not stopping after 5 seconed the microwave runs for 5 min and for the customer they have seen it run almost 20 min. I called techline and they said is normal is programming.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesterfield, VA 23832

John P.

Job Details: 02/07/2023

"CX complaint unit stops mid-cycle checked unit found the error code for drain f9e1, replace drain pump and heater per pointer tested working as designed if CX calls back will need sump assembly replaced; ordrng 1 W11412291 (Drain pump JPV/S) and 1 W11537778 (Heater JPV/S), used 1 W11537778 (Heater JPV/S), and 1 W11412291 (Drain pump JPV/S) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Gloucester Point, VA 23062

Justin W.

Job Details: 02/07/2023

cx complaint unit not completing cycle. checked unit to find valves not actuating properly and hsowing error code f8e1. checked further to find connector to valve loose. reseated connector and tested unit working as designed

We serviced a

AMANA WASHER

Model NTW4516FW4

Near Richmond, VA 23223

Chris B.

Job Details: 02/07/2023

cx was a no show; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW3

Near Kingsville, MD 21087

Neil H.

Job Details: 02/07/2023

CX COMPLAINT LEAKING FROM WASHER FOUND THE LEAK ISN'T THE WASHER AND COMING FROM THE WATER TREATMENT TANK SHOWED CX AND THEY WILL HAVE COMPANY COME OUT AND CHECK THE TANK WASHER IS GOOD.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW0

Near Richmond, VA 23231

Chris B.

Job Details: 02/07/2023

cx comp unit will not dispence softerner as should and slings insp unit found obstruction in softerner dispencer cleared obstruction tested unit working but top pannel shakes when in spin ordering two WP8312709; ordrng 1 WP8312709 (spring)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW0

Near Lorton, VA 22079

Lloyd B.

Job Details: 02/07/2023

Cx had previous service where a tech installed a user interface and did not allow a program and now the new user interface does not have the model and seriel stored so the unit can not be repaired because the old user interface is goine.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Chesterfield, VA 23832

John P.

Job Details: 02/07/2023

"Installed replaced cam tested working as designed ; ordrng 1 W10721967 (Cam JPV/S), used 1 W10721967 (Cam JPV/S) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near New Castle, DE 19720

Frederick R.

Job Details: 02/07/2023

"CX complaint is dryer will not shut off. Inspected/tested and found unit had a bad timer. Timer was making loud clicking noise and wouldnt shut off between selection. Replaced timer from pre-id. CX had an auth to cover SC and paid $251.75 for pat, shipping and labor. Unit is working properly. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Silver Spring, MD 20904

Dustin F.

Job Details: 02/07/2023

"CX complaint Unit not working after repairUpon Arrival, unit was fully uninstalled. Turned basket by hand and could hear chattering/tapping under unit when spinning. Inspected unit, nut securring clutch nowhere to be found, clutch wheel dropped and grinded a groove into shield. Gearcase oil covering shield and capacitor. Ordering New Shield, Clutch kit, and capacitor. was unable to fully test unit due to it being uninstalled. CX understands to fully test unit, needs to be reinstalled and ready for us.; ordrng 1 W10721967 (clutch kit) and 1 WPW10550173 (shield) and 1 W11395618 (capacitor) and 1 Look (LOOK)"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Virginia Beach, VA 23456

Carl A.

Job Details: 02/07/2023

"cx complaint of unit not heating ,heating and intermittinly working ,checked unit to find that the wires on timer were not fully seated in connectors ,reseated wires in connecters tested unit works as designed"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Moseley, VA 23120

John P.

Job Details: 02/07/2023

CX complaint unit leaking water found iregular spray pattern from spray arm causing water to leak from dishwasher ordering arms; ordrng 1 W10837249 (Spray arm) and 1 WPW10498900 (Spray arm) and 1 W11177741 (Gasket)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Hanover, PA 17331

Drew B.

Job Details: 02/07/2023

installed parts and now functional

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 02/07/2023

Rinse giving issues during rinse cycle ordering the inlet valve assy; ordrng 1 W11413407 (Inlet valve assy)

We serviced a

WHIRLPOOL DRYER

Model CEM2795JQ0

Near Hollywood, MD 20636

Robert A.

Job Details: 02/07/2023

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB01

Near Baltimore, MD 21218

Justin S.

Job Details: 02/07/2023

cx says the unit stopped cooling without and odd noises. cx has had the unit unplugged for a week. plugged the unit in and the compressor and evaporator fan activate. the evaporator is not frosting at all. .3aac from the compressor. cap tube is alum; ordrng 1 W11370574 (compressor) and 1 W11504419 (coupler) and 1 W11504420 (coupler) and 1 W11506623 (coupler) and 1 W11504448 (coupler) and 1 W11368877 (evaporator) and 1 W11504449 (coupler) and 1 W11225184 (tube) and 1 W10143759 (drier (service)) and 1 1234 (lokring)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Saint Inigoes, MD 20684

Robert A.

Job Details: 02/07/2023

I installed the ordered part and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 02/07/2023

Door is dented and lockpins to close door broken off ordering new door assy; ordrng 1 W11117588 (door/mw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Culpeper, VA 22701

Danny R.

Job Details: 02/07/2023

installed parts checksok

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Frederick, MD 21701

Ricardo S.

Job Details: 02/07/2023

"Cx complains that the unit not spininig properly, the towels are very wet at the end of the cycle.. i ran diangostic test mode.. f9e1 long drain error, unit not draining properly, THE DRYER IS ON TOP OF THE WASHER MACHINE 2 TECHS JOB ORDER PUMP JUST IN CASE; ordrng 1 w11458345 (drain pump) and 2 TECHSJOB (2 TECHS JOB)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gettysburg, PA 17325

Drew B.

Job Details: 02/07/2023

cx had cvcancelled found the issue to b=not be craccked but tape.. no work

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/07/2023

"Cx complains that the unit not cooling again, inspected unit, the Fc temp read 42 degrees, frost pattern is bad, sealed system issue, compressor running but not cooling properly, compressor is too hot. order evaporator, compressor and drier 2 COUNTS JOB LOOK LOOK; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 2 COUNTSJOB (2 COUNTS JOB)s"

We serviced a

MAYTAG DRYER

Model MED7230HC2

Near Conway, SC 29527

Paul F.

Job Details: 02/07/2023

Customers complaint is installers did not put on the feet and the front lower cover. Installed the parts the customer already had. All check ok.

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW0

Near Elkton, MD 21921

Taylor F.

Job Details: 02/07/2023

"Cx complaint is unit not starting with a heavy load. Tested inspected and verifed complaint. Found the gearcase to be binding up and causing the unit not to sense properly. When this would happen, the unit would shut down. Unit had no error codes. Ordering gearcase splutch and belt. Cannot rescheudle at this time. 2CT GEARCASE; ordrng 1 W11449840 (gearcase) and 1 W10721967 (drive pulley) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Richmond, VA 23238

Eric F.

Job Details: 02/07/2023

"Cx has extended warranty through home depot, instructed cx to have call properly dispatched."

We serviced a

KITCHENAID RANGE

Model KSEG950ESS2

Near Richmond, VA 23235

Chris B.

Job Details: 02/07/2023

cx comp unit states f2e1 inps unit conf cx comp found f2e1 shorted key pad and f2e0 witch is not listed as an error on tech sheet ordering control and UI to correct same issue from accuring in the future; ordrng 1 W11100513 (control) and 1 W10915815 (UI)

We serviced a

MAYTAG WASHER

Model Mvwb765fw3

Near Frederick, MD 21703

Ricardo S.

Job Details: 02/07/2023

"The customer thinks he has a 10-year warranty on the unit, I explain that he only has a 10-year warranty in two parts.. HE WILL CALL THE MANIFACTURER TO SEE IF THEY CAN COVER THE SERIVES AND REPAIR"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Midlothian, VA 23112

John P.

Job Details: 02/07/2023

CX complaint bulb separated was able to remove base of bulb from socket on installing the bulb found triac on board shorted ordering control; ordrng 1 W11342846 (Control)

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW3

Near Frederick, MD 21703

Ricardo S.

Job Details: 02/07/2023

"Cx complains that the unt not working at all, inspected unit, control panel is dead, cks power outlet ok, 120vac, so i took the console out and found a bad connection on P1 .. reset power and now the unit is works fine"

We serviced a

WHIRLPOOL FREEZER

Model WZC5216LW

Near Owings Mills, MD 21117

Brian R.

Job Details: 02/07/2023

no parts sent. called parts ad advised parts there and not sent out and they will call and job will be rescheduled.; saved tckt

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302ESS06

Near Leesburg, VA 20176

Ricky E.

Job Details: 02/07/2023

"installed parts, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near ,

Ricardo S.

Job Details: 02/07/2023

"Cx complains that the unit not cooling properly, inspected unt, the Rc temp read 43 degrees, FC temp 23 degrees, the evaporator is sweating.. i ran diagnostic test mode .. defrost heater cks ok.. The client informs me that the fridge cools well for a few days and suddenly the temperature rises to 25 degrees in the freezer.order parts; ordrng 1 w11546690 (cntrl elec) and 1 WP2315549 (evap fan motor)"

We serviced a

WHIRLPOOL DRYER

Model WED8000BW0

Near Reading, PA 19608

Cody H.

Job Details: 02/07/2023

"Was able to access unit and replace parts per previous visit Ran unit through test mode and found unit to have no errors however unit shows poor airflow. Unit shows good airflow with unit unhooked from vent duct, exhaust duct will need inspected and cleaned for proper flow to be restored. Unit is working as designed, no further work needed"

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHS120ESS11

Near Frederick, MD 21702

Ricardo S.

Job Details: 02/07/2023

"Cx complains that the unit not heating properly and takes long time to heat up. inspected unit, i try to heat up a cup of water and unit makes weird noise the first 5 seconds the unit is to tight and i can not pull down i don't want to damage the wood cabinets, NEW HOME.. 2 TECHS JOB PLEASE LOOK LOOK; ordrng 1 W11256462 (diode) and 1 W10850446 (capactr-mg) and 2 TECHSJOB (2 TECHS JOB LOOK LOOK)s"

We serviced a

WHIRLPOOL HOOD

Model WVU17UC0JS0

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 02/07/2023

cx complaint low speen does not woek on hood. inspected unit and found 122.3vac to fan motor. found only high speed would work. replaced fan motor and found unit now works on low and high. unit checks good.

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Fredericksburg, VA 22407

Thomas B.

Job Details: 02/07/2023

Unit is not heating ordering heating element and fuses ; ordrng 1 WP3387747 (element) and 1 280148 (cutoff-tml)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Frederick, MD 21704

Ricardo S.

Job Details: 02/07/2023

"Cx complains about a noise from the fridge part, inspected unit, i ran diagnostic test mode, damper control and fan box cks ok, the noise comes from the freezer section. the evaporaotr fan sound loud.. blade fan cks ok, unit needs the evaporator fan motor, CX WILL CALL THE MANUFACTURER TO SEE IF THEY CAN COVER THE WHOLE REPAIR"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Fredericksburg, VA 22406

Thomas B.

Job Details: 02/07/2023

Vent trim damaged at handle ordering the trim; ordrng 1 WPW10310922 (trim-vent)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334DSS0

Near Lewes, DE 19958

Michael E.

Job Details: 02/07/2023

Replaced drain pump as per previous diagnosis. Tested unit and it is now working properly. CX paid 110.00 for labor by CC. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fredericksburg, VA 22401

Thomas B.

Job Details: 02/07/2023

"Can hear the overload kicking believe capacitor has failed ordering start device, capacitor, and control as needed ; ordrng 1 W11546690 (Control) and 1 W11547180 (Start device)"

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHV00

Near Manheim, PA 17545

Cody H.

Job Details: 02/07/2023

CX complains unit freezer and top lights are out/dim. CX states that this had happened before and previous technician replaced FC light. When checkin FC light the 'repair' from other company was apparent. Called Techline and spoke to Chris who deemed the unit unrepairable. No further work needed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Charlottesville, VA 22903

Kyle A.

Job Details: 02/07/2023

Cx complainy of unit leaking. Did confirm lower seal is malformed and causing water to spray up into the doors insulation. Ordering lower seal.; ordrng 1 W11606677 (Lower seal)

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