We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Germantown, MD 20874
Ricardo S.
Job Details: 06/13/2022
"Replaced console, unit tested ok"
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/13/2022
disassembled the unit as needed. repalced all parts and put the unit back together. tested operation. unit is running as designed. if issue persists advsied cx to call us back.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Alexandria, VA 22304
Lloyd B.
Job Details: 06/13/2022
Cx complained the unit did not make ice. Installed new door and it now makes contact with the switch to activate the ice maker. Job complete
We serviced a
WHIRLPOOL HOOD
Model WVW57UC6FS3
Near Fairfax, VA 22030
Carl R.
Job Details: 06/13/2022
Unit working properly. Cx os comparing the hood range to there previous hood range. Unit work properly
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Chevy Chase, MD 20815
Julian H.
Job Details: 06/13/2022
CX complaint about on ice tray there is a block of ice inspected and found that icemaker is leaking water when it cycles causing ice cubes to stick together need part; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW00
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/13/2022
cx complaint the unit is not cooling without making a loud noise. checked the unit and found that the fan motor was hitting ice and creating a noise. checked the unit and found that the drain was clogged. cleared the drain. tested operation and changed the harness. tested unit. unit is running as designe.d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Reisterstown, MD 21136
Brian R.
Job Details: 06/13/2022
cx compaint is unit made a ton of ice one day they came home and opened the door. he said he hit arm and it came out and thought he had back in right. he did he just didnt push it in all the way. fixed arm and showed cx how arm worked and how to make sure its in incase it came out again. cx will pay 120 service for today. job complet.
We serviced a
WHIRLPOOL REFRIGERATOR
Model JFC2089HPY
Near Washington, DC 20007
Roberto I.
Job Details: 06/13/2022
"CX complaint no cool.Found unit at room temp, fans runing, compressor not running. Removed back cover, resetted power and monitored the compressor with a clamp meter. Noticiehd that randomply the compressor locks up, it drags around 9A and the overload trips. Also found the drip pan full of dye. Unit needs sealed system repair. for compressor W10160407, drier W10143759 and evaporator 12002041 replacement. **SEALED SYSTEM TECH** and **3 COUNTS**. Cx needs more time to make a decision; ordrng 1 W10160407 (compressor) and 1 W10143759 (drier) and 1 12002041 (evaporator) and 1 sealed system tech and 1 3 counts"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SMYW00
Near Virginia Beach, VA 23456
Austin D.
Job Details: 06/13/2022
cx complaint the unit is not cooling without making a loud noise. checked the unit and found that the fan motor was hitting ice and creating a noise. checked the unit and found that the drain was clogged. cleared the drain. tested operation and changed the harness. tested unit. unit is running as designe.d
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chambersburg, PA 17202
Andrew S.
Job Details: 06/13/2022
Retrieved the data loggers.; saved tckt
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Manassas, VA 20112
Robert W.
Job Details: 06/13/2022
Arr at CX and removed rear cover and found the trap to pressure switch clogged with gunk also found drain pump trap full with two masks and pet hair cleared and tested unit and unit is working properly.
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
"cx complaint of unit not working checkedu nit to fidn the following,found the themal fuse had open up and the tco open as well break down as follows 1/279816,1/WP3392519service call break down as follows service call 120.00parts 51.32shipping 15.00labor 110.00sub total 296.32tax 3.08 grandtotal 299.40; ordrng 1 279816 (Thermal Cut Off Kit) and 1 WP3392519 (Thermal Fuse), used 1 279816 (Thermal Cut Off Kit), and 1 WP3392519 (Thermal Fuse) from stock"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near York, PA 17402
Drew B.
Job Details: 06/13/2022
cx complaiont that unit is not filling with enough water no codes for long filil etc water psi is great and cx did load towels up and was almost full and complains that the water wasnt going over them and agitating them and contuines to open and close to just keep rinsing water through...to have more i infromed the cx no part ccan be replaced to change level of water she is over loading the towels from what i seen when she started a load i told her with that many towels... i cant see any change how the unit will filil pasdt that with water shes very adament that this is wring infromed her to call wp for customer service but no parts required to change operations today
We serviced a
AMANA DRYER
Model NED4655EW1
Near Elkton, MD 21921
Alexander W.
Job Details: 06/13/2022
"CX stated unit not heating at all tested inspected and verified cx complaint checked voltage to unit found unit getting proper voltage tested TCO kit found TCO kit defective replaced with one from VS tested unit, unit is now operating as desgined job is complete.; ordrng 1 279816 (TCO kit), used 1 279816 (TCO kit) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waldorf, MD 20603
Robert A.
Job Details: 06/13/2022
I came to installed the ordered part. I was unable to install the part because the unit could not be pulled out because of height of the floor. The floor in the hole is about an inch lower than the open floor height. The cx will need to pull the unit out for the install to be performed.; saved tckt
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, VA 22193
Robert W.
Job Details: 06/13/2022
"CX Complaint is the DW isnt working properly. Inspected unit and found error for wash motor and wax motor, Ohm out wax motor and found its testing out of range also found motor has failed and its running its getting good power. Ordering Sump, Wax motor, Owi and will use control on return; ordrng 1 W11416362 (Sump) and 1 W11416460 (Wax motor) and 1 W11410464 (OWI)"
We serviced a
WHIRLPOOL DRYER
Model WED4815EW0
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
"cx complaint of unit not working checkedu nit to fidn the following,found the themal fuse had open up and the tco open as well break down as follows 1/279816,1/WP3392519service call break down as follows service call 120.00parts 51.32shipping 15.00labor 110.00sub total 296.32tax 3.08 grandtotal 299.40; ordrng 1 279816 (Thermal Cut Off Kit) and 1 WP3392519 (Thermal Fuse), used 1 279816 (Thermal Cut Off Kit), and 1 WP3392519 (Thermal Fuse) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Odenton, MD 21113
Alexander D.
Job Details: 06/13/2022
cx complaint console starting to peel up. inspected unit and verified complaint. ordering console cap and ui housing in case steam starts shorting out buttons. call cx to schedule return visit once we have eta on parts; ordrng 1 W11460908 (console cap) and 1 W11460962 (ui housing)
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, DC 20007
Roberto I.
Job Details: 06/13/2022
Wrong parts. Ordering 12 of the correct led module (W11484836) per sp W11606409 Rev C. Parts and labor covered by S84638; ordrng 12 W11484836 (led module)s
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
HELPED AR; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS04
Near Fairfax, VA 22031
Jason A.
Job Details: 06/13/2022
"CX complaint FRIGE not cooling. Replaced RC evap, compressor & install coupler. Checked for leaks & run vac. Filled with 4.50 OZ R134. Unit is making good pressures & good frost pattern > JJ; ordrng 1 W10735062 (tube, JJ/VS)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Arlington, VA 22206
Lloyd B.
Job Details: 06/13/2022
Cx complained the unit did not make ice. Inspected the unit and found that it dispenses water and the ice maker cycles but no water enters the IMA. The fill tube was frozen. Removed ice. There is a seaping water valve on the ice maker side. Unit needs new water valve; ordrng 1 WPW10420083 (water valve)
We serviced a
WHIRLPOOL WASHER
Model WTW6120HW1
Near Hampton, VA 23666
Lucas R.
Job Details: 06/13/2022
"replaced gearcase, calibrated, tested, unit working as designed."
We serviced a
JENN-AIR OVEN
Model JJW2830DS01
Near Virginia Beach, VA 23456
Carl A.
Job Details: 06/13/2022
HELPED AR; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJZ00
Near Clarksburg, MD 20871
Ricardo S.
Job Details: 06/13/2022
"Cx complains about a condensation on ff comparment, inspected unt, the drain tube is clogged, defrost problem, i ran diagnotic test mode and defrost is working, order cntrl; ordrng 1 w11446726 (cntrl-elec)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hanover, MD 21076
Eric W.
Job Details: 06/13/2022
cx complant of unit not cooling inspected and found evap frozen over found by metal is reading ol unit will need evap fan motor; ordrng 1 W11224591 (evap fan motor harness)
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Arlington, VA 22202
Lloyd B.
Job Details: 06/13/2022
Cx complained the unit did not cool. Inspected the unit and found excessive frost on the evap and cover. Tested the thermistor in ice water and it was around 8800 ohms. Checked for the heater working in diagnostics and the evap fan and there are no air leaks in the door. Unit needs new control and user interface; ordrng 1 W11380595 (damper) and 1 W11546609 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Norfolk, VA 23508
Carl A.
Job Details: 06/13/2022
replaced all parts tested unit works as designed
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Ruckersville, VA 22968
Eric F.
Job Details: 06/13/2022
"Confirmed cx complaint unit not heating. Found transformer receiving power but non functional, magnetron potentially damaged. Ordering parts.; ordrng 1 W11199548 (transformr)"
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Quantico, VA 22134
Robert W.
Job Details: 06/13/2022
Didnt order belt on last ticket Ordering Belt to complete repair.; ordrng 1 W11239857 (Belt)
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM7
Near Norfolk, VA 23508
Carl A.
Job Details: 06/13/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near New Market, MD 21774
Ricky E.
Job Details: 06/13/2022
"installed part and verified operation, unit cks ok.."
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Germantown, MD 20876
Ricardo S.
Job Details: 06/13/2022
Replaced parts.. unti tessted and rf burner working ok
We serviced a
WHIRLPOOL FREEZER
Model WRSA71CIHZ01
Near Boyds, MD 20841
Ricky E.
Job Details: 06/13/2022
"tech line leon... installed parts, unit cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Gainesville, VA 20155
Demonte S.
Job Details: 06/13/2022
Wrong Harness to washer received Cooktop Harness. Reordering the Washer Harness. ( Advised the Office that the cx wants a call.); ordrng 1 W11591637 (HARNS-WIRE)
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Frederick R.
Job Details: 06/13/2022
"CX complaint is over temp warning and low ice sometimes. Inspected/tested and verified complaint. Ran test 2 and got following temps. RC 62/37/35 and FC 13/5/-2 over last 6 hrs. Ran SS test 10 and all fan working as well as 3way valve. 120v to inverter and 5vdc to signal wire(compressor turns on but was really hot. Condenser fan running. Ordering compressor, RC evap, UV drier and coupler all CBE P&L. CX also has a left hing issue that is not covered. LED lights issue is covered P&L under Scode for LED replacement. Returning with control board just in case and will charge CX if needed. Unit is built in so CX being charged for 2nd tech. Cannot reschedule at this time. Returning with pre-id control just in case. 3CT SS JOB CX was charged, SC and 2nd Tech; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WPW10485980 (hinge-door) and 1 W11553229 (RC evaporator)"
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Edenton, NC 27932
Branden R.
Job Details: 06/13/2022
"cx complaint not draining - front load washer , checked unit found f9e1 , cleared codes and checked unit found bad drain pump , not pushing the water all the way out of unit , vary weak when in drain mode , replaced with pre id pump and tested unit is now draining as designed . tested unit is running as designed ."
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Ocean Pines, MD 21811
Michael E.
Job Details: 06/13/2022
Replaced the hood vent fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
KITCHENAID BUILT-IN REF
Model KBFN502ESS02
Near Lewes, DE 19958
Frederick R.
Job Details: 06/13/2022
"CX complaint is over temp warning and low ice sometimes. Inspected/tested and verified complaint. Ran test 2 and got following temps. RC 62/37/35 and FC 13/5/-2 over last 6 hrs. Ran SS test 10 and all fan working as well as 3way valve. 120v to inverter and 5vdc to signal wire(compressor turns on but was really hot. Condenser fan running. Ordering compressor, RC evap, UV drier and coupler all CBE P&L. CX also has a left hing issue that is not covered. LED lights issue is covered P&L under Scode for LED replacement. Returning with control board just in case and will charge CX if needed. Unit is built in so CX being charged for 2nd tech. Cannot reschedule at this time. Returning with pre-id control just in case. 3CT SS JOB CX was charged, SC and 2nd Tech; ordrng 1 W10832994 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 WPW10485980 (hinge-door) and 1 W11553229 (RC evaporator)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29PBMS00
Near Bel Air, MD 21015
Neil H.
Job Details: 06/13/2022
cx complaint leaking in the rc found pan warpped replaced the the cover and drip pan steammed the drain and removed ice.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Keswick, VA 22947
Kyle A.
Job Details: 06/13/2022
Cx complaint of unit not completing cycle. Did confirm and found unit not filling up to right levels. Will need to return with control ; ordrng 1 W11170319 (Control)
We serviced a
KITCHENAID DISHWASHER
Model KDTM704KPS0
Near Chantilly, VA 20152
Carl R.
Job Details: 06/13/2022
"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed dishwasher from underneath the kitchen counter, Removed lower dish rack and Removed original heater element and spray arm. Removed 2 plastic fasteners. Installed 2 plastic fasteners and new heater element put unit back under counter and checked for leaks. No leaks. Unit working properly"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23221
Joseph D.
Job Details: 06/13/2022
"replaced thermister, washers and compressor, unit cooling properly.holding propelry charge"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Prince Frederick, MD 20678
Shane B.
Job Details: 06/13/2022
cx complaint is the oven not heating properly and the oven light being out. confirmed complaints. found bake element is OL. found element damaged. interior light bulb is blown and cx tried removing glass cover which shattered. i replaced light assembly with preIDed part. tested unit. all funtions are working. unit is working as designed. cx paid in full for repair.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near ,
Daniel J.
Job Details: 06/13/2022
complaint not dispesning ice or water customer replaced filter now dispensing water went to removed ice tray found froze over steamed out ice room ice tray was forzen in place not along auger to move ice out; ordrng 1 W11415785 (fill tube) and 1 W11185686 (ice trey)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Richmond, VA 23221
Joseph D.
Job Details: 06/13/2022
"replaced thermister, washers and compressor, unit cooling properly.holding propelry charge"
We serviced a
MAYTAG REFRIGERATOR
Model MRT118FFFH05
Near Washington, DC 20009
Shawn D.
Job Details: 06/13/2022
cx complaint gasket keeps falling off. inspected unit and confirmed the complaint fridge door gasket is coming off. reseated gasket and now is sealing but top left will keep coming off. grabbed new gasket to find we have a black one. ordering white fridge door gasket for return; ordrng 1 W10838574 (gasket white)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, DC 20007
Shawn D.
Job Details: 06/13/2022
arrived temps are 30 and 49 checked freezer evaporator and llooks to be a low charge what frost pattern is showing me. hooked up low side guage can do high and low side pressure is minus 7 then will go up to 0 then back to 7. open system and alot of freon came out/air was alot more than i wwas expecting due to how the temps are. isolated cabinet side condenser loop through cabinet did not loose pressure then cap/returnline side held pressure not sure if we still have a leak or not. installed a uv drier then vacumed unit down and filled to 5 oz then called techline spoke to rich#7733869040 documented issue and now we have to see what happen.
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Locust Grove, VA 22508
Tanner B.
Job Details: 06/13/2022
"Replaced heater duct/ heater, rear bulkhead, dryer motor and blower wheel . tested unit. vibration / noise seemed to go away . job complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Richmond, VA 23225
Joseph D.
Job Details: 06/13/2022
"found ie plugging up freezer icemaker fill tube, most likely from previous water issues. removed and unit now working properly"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Goochland, VA 23063
Kyle A.
Job Details: 06/13/2022
Cx complaint of unit not washing. Did confirm found wash motor reading 8.4 ohms but control is only sending 2vac surges to the motor. Will need to return with control and sump just incase ; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Alexandria, VA 22310
David J.
Job Details: 06/13/2022
Cx complaint unit not cooling. Inspected unit and found door is not sealing on top of door. Looked around whole unit and found a huge hole in outside of cabinet. Where the cabinet was compromised and bent. Called techline and documented. 7733865996.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF540CWHZ00
Near Richmond, VA 23225
Joseph D.
Job Details: 06/13/2022
"found ie plugging up freezer icemaker fill tube, most likely from previous water issues. removed and unit now working properly"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Lancaster, PA 17601
Justin L.
Job Details: 06/13/2022
cx complaint unit not spinning was able to access unit and found that the motor had seized. was able to remove and replace with pre-id unit now checks good no further work needed
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Winchester, VA 22603
Danny R.
Job Details: 06/13/2022
"unit had a blown fuse on heater replaced from van stock checksok now; ordrng 1 279816 (thermal cut off hi), used 1 279816 (fuse) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Virginia Beach, VA 23451
Jason T.
Job Details: 06/13/2022
"Arrived on site, upon inspection of the tub, found the mold slightly separated from the tub itself... could cause a leak from heat expansion. Advised cx tub on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11409866 (Tub Assembly)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Aldie, VA 20105
Ezra M.
Job Details: 06/13/2022
"ice maker issues. found wire harness into fc door damaged, unit will need fc door to fix issues."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ07
Near Ellicott City, MD 21043
Shane M.
Job Details: 06/13/2022
installed new door. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Falls Church, VA 22046
Christian C.
Job Details: 06/13/2022
Cx complaint unit is leaking from FC section to RC section. Inspected unit found bottom of FC evap frozen in a block of ice. Put unit in defrost and did not turn on heater. Quoted cx and they will not be going through with repair. Collected for service call.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near Laurel, MD 20723
Robert L.
Job Details: 06/13/2022
"upon arrival not sounded normal, heard cx video replaced fan motor and blade per previous, found liner damaged and not filled properly where fan bracker mounts opening large and holding bracket allowing housing to vibrate more than normal, called tech line (joel) 7733864470, they saw pic and recommended mastic squares to pad out bracket to muffle noise, would need 4 of part#4318168, but cx is addiment about replacing unit, so do not order any partsa unless cx calls back for noise complaint"
We serviced a
KITCHENAID REFRIGERATOR
Model KRSC503ESS00
Near Aldie, VA 20105
Ezra M.
Job Details: 06/13/2022
"ice maker issues. found wire harness into fc door damaged, unit will need fc door to fix issues."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Camp Hill, PA 17011
Bernard M.
Job Details: 06/13/2022
"Replaced heater using vanstock W11537778 for service pointer #11540964, ran test cycle and the unit heated and no leaks were found. Unit checks good"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Rockville, MD 20852
Julian H.
Job Details: 06/13/2022
CX complaint about unit freezing items around back top shelve not making ice or dispensing water temp on arrival RC37* FC2* explained CX to avoid placed items closed to back wall and damper vent noticed that bail arm was set on 'off' position 90* with icemaker pushed down and cycled bypassing t&h cycled and filled with water dispenser working as well
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GPS0
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Arrived at cx house. Unit needs sump motor not just diverter. Ordering sump motor. Putting refund of parts toward sump motor. Cx paid in full.; ordrng 1 W11178672 (sump motor)
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW6
Near Annville, PA 17003
Justin L.
Job Details: 06/13/2022
cx compleaint unit not draining. was able to access unit and found no saved codes. ran drain and could hear items in pump. used shop vac to clear water and debris and ran through diagnostic with no issues. unit now operates as designed collected for service call only no further work needed
We serviced a
KITCHENAID DBL WALL OVEN
Model KGRS505XBL03
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
"i was able to access unit and replace the lower bake oven burner, and install the bake ignitor and attach it with the 2 screws. tested unit and now unit checks good."
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Waldorf, MD 20603
Robert A.
Job Details: 06/13/2022
"Cx complaint that the unit is now making a rattling noise since the last repair. I inspected the unit to confirm the complaint. The unit is tumbling, heating and has good airflow. There is nothing wrong with the unit. I did pull the unit up from mking contact with the wall, that may have veen casuing the noise the cx inisist. The unit is working as designed."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Waynesboro, VA 22980
Eric F.
Job Details: 06/13/2022
"Installed sump, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDP350PAAW6
Near Annville, PA 17003
Justin L.
Job Details: 06/13/2022
cx compleaint unit not draining. was able to access unit and found no saved codes. ran drain and could hear items in pump. used shop vac to clear water and debris and ran through diagnostic with no issues. unit now operates as designed collected for service call only no further work needed
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSZ57L18DM04
Near King George, VA 22485
Tanner B.
Job Details: 06/13/2022
"7733872657 sr # wpl techline .. found oil on pan under compressor . turned compresor on, could hear air from cabinet where cap tube goes into cabinet . tapped system, filled with nitrogen and found air coming from cabinet . unrepairable. job complete"
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Fairfax, VA 22033
Carl R.
Job Details: 06/13/2022
"Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778. Removed dishwasher from underneath the counter and remove the lower rack and spray area. Removed 2 plastic fasteners and remove original heater element. Replace with new heater element and 2 plastic fasteners.. replaced spray arm lower rack. Tested unit, Unit is working properly."
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Fairfax, VA 22031
Christian C.
Job Details: 06/13/2022
Cx complaint unit leaks from underneath. Inspected unit no error codes. Ran through service cycle. No issues no signs of leaks. Found water damage on floor coming from cabinet underneath sink. Bottom of cabinet also water damage. Some water found around inner door showing tub gasket not sealing properly. Door does not open past 90 degrees.; ordrng 1 W11177741 (tub gasket)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, PA 17356
Drew B.
Job Details: 06/13/2022
replaced the parts needed snd now ran no issues checks good
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HV10
Near Camp Hill, PA 17011
Bernard M.
Job Details: 06/13/2022
"Attempted to replace interlock and found the bottom portion of switch wouldn't fit into clip attached to liner. The clip was being bent up and down causing it to weaken. Contacted TL and found that the wrong interlock had been ordered and was given correct part number to order. When placing old interlock back in, the bottom clip broke off. Contacted TL and took pics of broken clip and they've deemed it unrepairable. Once approved they'll be contacting cx to discuss nex steps.7733867992"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFC42FTS04
Near McLean, VA 22101
Christian C.
Job Details: 06/13/2022
Installed parts. Sections sealing properly. Cx paid for labor.
We serviced a
IKEA DISHWASHER
Model IDT870SAGX0
Near Fairfax, VA 22031
Christian C.
Job Details: 06/13/2022
Cx complaint unit leaks from underneath. Inspected unit no error codes. Ran through service cycle. No issues no signs of leaks. Found water damage on floor coming from cabinet underneath sink. Bottom of cabinet also water damage. Some water found around inner door showing tub gasket not sealing properly. Door does not open past 90 degrees.; ordrng 1 W11177741 (tub gasket)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDB01
Near Lochearn, MD 21207
Keith H.
Job Details: 06/13/2022
cx complaint is no ice inspected unti and found the wiring from freezer door is damaged/spliced unit will need new door and 2 techs to install door; ordrng 1 LW10691237 (dor-fip)
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS04
Near Alexandria, VA 22309
David J.
Job Details: 06/13/2022
Cx complaint glass shattered on unit. Replaced outer door that had glass on it. Re installed and tested unit. Now working as intended.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22301
David J.
Job Details: 06/13/2022
Cx complaint water leak coming from ice maker and slow water dispensing. Inspected unit and found that ice is melting inside ice bin and running under bin. Found gasket on ice door is not sealing all the way and creating a air leak. Inspected water issue and found that it is dispensing slowly even with no filter. Ordering parts for return visit. Unit is in a very tight area and is going to take time remove and repair and re install. ; ordrng 1 W10853441 (Ice door gasket) and 1 W11366500 (Water line) and 1 W11024083 (Water filter head) and 1 W11535162 (Dual valve) and 1 W10853597 (Water fill tube)
We serviced a
KITCHENAID DISHWASHER
Model KUDS011JWH0
Near Montclair, VA 22025
Demonte S.
Job Details: 06/13/2022
Inspected the unit. Found that the cx is saying that the Dishwasher isn't powering On / Clean light will only flash. I then checked power at the Control Board. Black to Chase Ground. Getting 122.4 Volts. I then checked the Fuse to the unit. I'm getting 0.4 Ohms. Unit will need the Control Board & Console. Console = Wp8270233. Control Board is no longer available = 8528172. ; ordrng 1 WP8270233 (PANEL-CNTL)
We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH3
Near Strasburg, PA 17579
Justin L.
Job Details: 06/13/2022
cx complaint when using bake unit is fine but when using convect bake the back left of the oven seems to burn the food and when using convect food takes just as long if not longer to cook. was able to access unit and verify 242VAC incoming power. Entered diagnostic and found no saved codes. Found temp sensor at 1078 Ohms at room temp. Preheated temp and verified using thermocoupler. Called techline and spoke to JR 7733871473. Unit operating as designed no further work needed refereing Cx to cx service 866-698-2538
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Springfield, VA 22151
Lloyd B.
Job Details: 06/13/2022
Cx complained the red dot was staying on. Spoke with tech support and he says that light is when its heating but it currently was not heating nor were there any codes in diagnostics and the unit is being used and working. The element has 13ohms and is not shorted to ground. Installed new console and the light went away. Job complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FSS01
Near Alexandria, VA 22301
David J.
Job Details: 06/13/2022
Cx complaint water leak coming from ice maker and slow water dispensing. Inspected unit and found that ice is melting inside ice bin and running under bin. Found gasket on ice door is not sealing all the way and creating a air leak. Inspected water issue and found that it is dispensing slowly even with no filter. Ordering parts for return visit. Unit is in a very tight area and is going to take time remove and repair and re install. ; ordrng 1 W10853441 (Ice door gasket) and 1 W11366500 (Water line) and 1 W11024083 (Water filter head) and 1 W11535162 (Dual valve) and 1 W10853597 (Water fill tube)
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Catonsville, MD 21228
Shane M.
Job Details: 06/13/2022
installed new sump. found hot water takes awhile to reach sink. advised cx to run hot water at sink before every start of a cycle.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Mount Joy, PA 17552
Justin L.
Job Details: 06/13/2022
cx complaint unit has condensation build up inside of fresh food section. was able to access unit and found door gasket compressed allowing warm air in causing issue. also noted scratches on freezer door. was able to heat gasket to fit unit and unit now checks good no further work needed
We serviced a
JENNAIR OVEN
Model JMW2427IL03
Near McLean, VA 22102
Jason A.
Job Details: 06/13/2022
CX complaint MW+O F9E0 & will shut off. Cleared all error codes. Replaced console / MW Apl Mgr / Oven Apl Mgr / switches. Preheat oven to 350 & test MW heats. Waited until unit reached 350 & check for error codes. No Error Codes returned. Plugged meat probe into jack & tried to use meat probe bake but got an error > JJ; ordrng 1 W11252826 (jack-probe)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
cx complaint is ice has a smell. Tested inspected and verifed complaint. Found the ice maker working as designed. Cx had old food in the RC causing her ice to have a smell. Water coming out of dispenser is good but has has an odor from sitting in the FC
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near York, PA 17404
Drew B.
Job Details: 06/13/2022
cx compoalint that unit is not cooling/ freezing as well as it should i found the unit to have good frost attern and when arrived found the fan motor had not been running i removed the cover found like sterofoam debris wedged in the fan acausing it not to spin. i removed and the fan spun right away amd started proper cooling unit appears to be operationapl now.
We serviced a
JENN-AIR OVEN
Model JJW3430DS02
Near Great Falls, VA 22066
Christian C.
Job Details: 06/13/2022
Cx complaint of a F2E1 error. Inspected unit found F2E1 stuck key error. Would not go away unless resetting unit at breaker. Installed console. No more error. Tested unit. Unit is heating.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Wilmington, DE 19810
Taylor F.
Job Details: 06/13/2022
cx complaint is ice has a smell. Tested inspected and verifed complaint. Found the ice maker working as designed. Cx had old food in the RC causing her ice to have a smell. Water coming out of dispenser is good but has has an odor from sitting in the FC
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS6
Near Woodbine, MD 21797
Ricky E.
Job Details: 06/13/2022
customer stated that the units light and fan run when the door is closed.. verified issues.. fnd unit has issues with the door switches. the unit will need the update kit as it fits within serial numbers; ordrng 1 W11244490 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Harrisburg, PA 17111
Fred G.
Job Details: 06/13/2022
cx complaint unit is building frost on the top of the inside of the FC. also RC door light isnt coming on. inspected unit and found the wsher on the FC door hinge was missing. door was to low to seal at the top. installed preID washers and was able to line door up so the door will seal. i found the Rc door switch to be faulty. ordering 2 (W11384469). scheduled for 6/16/22; ordrng 2 W11384469 (door switch)s
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Waldorf, MD 20602
Robert A.
Job Details: 06/13/2022
"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is not getting any voltage. I checked the circuit breaker and it tripped. I asked the cx to flip the breaker back on, she did and the unit works as designed."
We serviced a
KITCHENAID COMPACTOR
Model KTTS505ESS0
Near Chesapeake, VA 23322
Austin D.
Job Details: 06/13/2022
cx complaint the unit is not working on the foot pedal. checked unit and found that the side door was not searted all the way. also the foot pedal is warped. ordering a new foot ppedal.; ordrng 1 WP9871989B (pedal black)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/13/2022
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW2
Near Chesapeake, VA 23323
Austin D.
Job Details: 06/13/2022
"cx compalint the unit is not washing the clothes. checked the unit and found error code f0e3 and f7e1. checked and found the splutch was damaged. this was not allowing the motor to agitate like it should. therefore, i repalced with a new motor, belt, actuaotr, and splutch. put the unit back together and tested the unit in a test mode, high agitation, and high spin. unit is running as designed.; ordrng 1 W11283592 (motor) and 1 W10721967 (drive pulley) and 1 W11239857 (belt) and 1 W11481722 (actuator), used 1 W11283592 (motor), 1 W10721967 (drive pulley), and 1 W11239857 (belt) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT134TFDM00
Near Woodbridge, VA 22193
Demonte S.
Job Details: 06/13/2022
"Installed the Compressor, Coupler & Drier. Pulled Vacuum on the unit. Unit is holding Vacuum. I then filled the unit. Unit is starting to Cool. ; used 1 Wpw10143759 (Drier) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, NC 27909
Branden R.
Job Details: 06/13/2022
"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."
We serviced a
MAYTAG WASHER
Model MVWB835DW3
Near Richmond, VA 23237
Chris B.
Job Details: 06/13/2022
could not get on to base due to needing to talk to sponsor/cx also need birth certificate and covid -19 vac card to be able to enter base due to base on high risk allert at the moment asked officer when base goes to medium risk only real id only reqiured... cx must to resheduel when risk level falls to medium or lower; saved tckt