We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Richmond, Virginia 23228
Thomas B.
Job Details:
06/13/2022
Cx complaint unit is not working properly inspected unit found the inner door is warped causing water to tidal wave overflow lip and fall onto floor ordering parts. Took quickpic of floor; ordrng 1 W11513971 (Inner door) and 1 WP8269259 (Vent gasket)
We serviced a
MAYTAG DISHWASHER
Model MDB4949SHZ1
Near Virginia Beach, Virginia 23455
Carl A.
Job Details:
06/13/2022
cx cancelled at door
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE204KPS0
Near Virginia Beach, Virginia 23451
Jason T.
Job Details:
06/13/2022
"Arrived on site, upon inspection of the tub, found the mold slightly separated from the tub itself... could cause a leak from heat expansion. Advised cx tub on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11409866 (Tub Assembly)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Norfolk, Virginia 23513
Carl A.
Job Details:
06/13/2022
"cx complaint of unit not draining ,checkedu nit to find the following error codes F5E3 door lock issue,replaced door lock from truck stock tested and calibrated unit wormks as designed; ordrng 1 W11307244 (Lid Latch), used 1 W11307244 (Lid Latch) from stock"
We serviced a
KITCHENAID REFRIGERATOR
Model KRMF706ESS01
Near Frederick, Maryland 21703
Ricky E.
Job Details:
06/13/2022
"customer stated that the unit is making a noise and has massive temp flux in the fzr. at the time of service the unit was cooling and gave no error codes.. the unit however kept resetting and giving a power outage failure. the units pantry drawer had water in the ui housing. i unplugged the pantry ui and harness, but the issue still occures... fnd drop in comm from the ui to the control... need parts...; ordrng 1 W10815669 (dor-fip ss) and 1 WPW10769076 (cntrl-elec) and 1 W11170612 (harns-wire) and 1 WPW10675033 (cntrl-elec) and 1 w11330971 (ui assy)"
We serviced a
WHIRLPOOL DRYER
Model WED5010LW0
Near Locust Grove, Virginia 22508
Tanner B.
Job Details:
06/13/2022
"Replaced heater duct/ heater, rear bulkhead, dryer motor and blower wheel . tested unit. vibration / noise seemed to go away . job complete"
We serviced a
MAYTAG WASHER
Model MVW6200KW1
Near Mount Joy, Pennsylvania 17552
Drew B.
Job Details:
06/13/2022
replaced all parts tested and no issues and checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Salunga-Landisville, Pennsylvania 17538
Drew B.
Job Details:
06/13/2022
"cx complaint that unit is leaking out the front left door and poors the water out about 45- 1hour in after waiting 1 hour and had some water drip out but for being oow i have no direction after checking manifold for cracks , loading etc and spray arms ec. and will need clear door fro return . to possibly identify the leak casue collected 120.00 and call to reschd with the cleasr door; ordrng 1 cleardoor (cleasr door)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ11
Near ,
Daniel J.
Job Details:
06/13/2022
complaint not dispesning ice or water customer replaced filter now dispensing water went to removed ice tray found froze over steamed out ice room ice tray was forzen in place not along auger to move ice out; ordrng 1 W11415785 (fill tube) and 1 W11185686 (ice trey)
We serviced a
WHIRLPOOL OVEN
Model WEE515S0LZ0
Near Newport News, Virginia 23607
Lucas R.
Job Details:
06/13/2022
"cx complaint unit not heating properly, door not closing, checked unit found f5e0 door switch code, frame bent on bottom right behind drawer causing door not to engage door switch, and heat to escape unit, called techline spoke with leon sr7733866318, advised frame not sevicable, unit non repairable, referred cx to customer service."
We serviced a
MAYTAG DRYER
Model MEDB955FC2
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
06/13/2022
i was able to access unit and replace the drum assy as per previous tech. tested unit and now unit checks good.
We serviced a
WHIRLPOOL WASHER
Model WTW5057LW0
Near Hurlock, Maryland 21643
Jonathon C.
Job Details:
06/13/2022
"cx complaint, unit not completing cycle. instructed cx on proper use on my previous visit. initial test found no stored. codes. also noticed one of the valves was off. tested unit, got an F8E1 error for long fill which coulkd cause the current issue. as stated on last visit, the basket/gearcase seems out of round. i adjusted the watervalve, instructed cx to try the unit, if issue persists, order Basket (W11513243) and gearcase (W11449840)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML55011HS07
Near Ocean Pines, Maryland 21811
Michael E.
Job Details:
06/13/2022
Replaced the hood vent fan as per previous diagnosis. Tested unit and it is now working properly. Job is complete
We serviced a
WHIRLPOOL DRYER
Model MED7230HW1
Near Hampton, Virginia 23666
Lucas R.
Job Details:
06/13/2022
"cx checkd unit found blower housing clogged with and debris, cleaned housing, advised cx to clean lint trap every use, tested, unit working as designed."
We serviced a
WHIRLPOOL WASHER
Model WTW5105HW1
Near Gainesville, Virginia 20155
Demonte S.
Job Details:
06/13/2022
Wrong Harness to washer received Cooktop Harness. Reordering the Washer Harness. ( Advised the Office that the cx wants a call.); ordrng 1 W11591637 (HARNS-WIRE)
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Annapolis, Maryland 21401
Kevin P.
Job Details:
06/13/2022
installed and tested new element per service pointer. job complete
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Arlington, Virginia 22202
Lloyd B.
Job Details:
06/13/2022
Cx complained the unit did not cool. Inspected the unit and found excessive frost on the evap and cover. Tested the thermistor in ice water and it was around 8800 ohms. Checked for the heater working in diagnostics and the evap fan and there are no air leaks in the door. Unit needs new control and user interface; ordrng 1 W11380595 (damper) and 1 W11546609 (control)
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Camden, North Carolina 27921
Branden R.
Job Details:
06/13/2022
"cx complaint unit not washing clothes , checked unit found bad actuator on unit not allowing unit to changed from spin to actuate . replaced with new actuator and tested unit is now running as designed . cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ03
Near Richmond, Virginia 23237
Thomas B.
Job Details:
06/13/2022
Cx complaint unit is not working properly inspected unit found doors all sorts of out of wack found screw on bottom right hinge is broken recommended replacing cx declined requested to adjust to best of my abilities adjusted door got it almost perfect tested and inspected for proper use unit now functions normally charged 120.00 service call cx paid in cash labeled in cash bag
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Hummelstown, Pennsylvania 17036
Justin L.
Job Details:
06/13/2022
cx complaint f1e1 error code another company diagnosed control. was able to access unit and cx had control ready and asked me to install. quoted them for service and labor and installed control. tested unit and unit now operates as designed collected full amount via check
We serviced a
JENNAIR REFRIGERATOR
Model JB36NXFXRE01
Near Washington, District of Columbia 20007
Roberto I.
Job Details:
06/13/2022
Wrong parts. Ordering 12 of the correct led module (W11484836) per sp W11606409 Rev C. Parts and labor covered by S84638; ordrng 12 W11484836 (led module)s
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near Mount Joy, Pennsylvania 17552
Justin L.
Job Details:
06/13/2022
cx complaint unit leaking from valves. was able to access unit and found that the valve was leaking from the hot side. will need a second technician to remove the dryer to acces the valve. contacted office and spoke to ML setting return for Wed 6/15/22; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM06
Near Jessup, Maryland 20794
Eric W.
Job Details:
06/13/2022
cx complant of unit making noise found the noise is the damper; ordrng 1 W11317276 (damper)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Woodbridge, Virginia 22193
Robert W.
Job Details:
06/13/2022
"CX Complaint is the DW isnt working properly. Inspected unit and found error for wash motor and wax motor, Ohm out wax motor and found its testing out of range also found motor has failed and its running its getting good power. Ordering Sump, Wax motor, Owi and will use control on return; ordrng 1 W11416362 (Sump) and 1 W11416460 (Wax motor) and 1 W11410464 (OWI)"
We serviced a
MAYTAG WASHER
Model MHW5500FC1
Near Marriottsville, Maryland 21104
Marc M.
Job Details:
06/13/2022
cx complaint unit not proceeding thru cycle. inspected unit and found f3e1 error. found unit to drain an fill as normal however the pressure switch is failed and not demonstrating proper water level. unit will need parts.; ordrng 1 W11201286 (acu) and 1 WPW10448876 (switch-wl)
We serviced a
WHIRLPOOL WASHER
Model MHW6630HW3
Near Mechanicsburg, Pennsylvania 17055
Bernard M.
Job Details:
06/13/2022
"Cx complaint the unit doesn't completely drain all water. Entered into diag and found no error codes. Ran test cycle and found the drain pump comes on but has very slow drain and the it remains on during entire drain cycle. Accessed pump and removed all water, replaced pump using pre-id parts, ran test cycle and the unit completed cycle and removed all water. Unit checks good"
We serviced a
MAYTAG WASHER
Model MHW5500FW1
Near Manassas, Virginia 20112
Robert W.
Job Details:
06/13/2022
Arr at CX and removed rear cover and found the trap to pressure switch clogged with gunk also found drain pump trap full with two masks and pet hair cleared and tested unit and unit is working properly.
We serviced a
KITCHENAID COOKTOP
Model KCGD500GSS00
Near Glenn Dale, Maryland 20769
Alexander D.
Job Details:
06/13/2022
"replaced manifold. tested unit. used soapy water to check connections under unit, no leaks found. used gas sniffer to check for leaks coming out of burners, none found. put gas sniffer at base of connections coming thru bottom of cabinet and its detecting a leak there, pic saved. advised cx to have gas plumber come back out to correct leak in supply line below shutoff and call back if theres any issues with unit. cx understands. unit is now working properly."
We serviced a
MAYTAG REFRIGERATOR
Model MFI2269VEM10
Near Chevy Chase, Maryland 20815
Julian H.
Job Details:
06/13/2022
CX complaint about on ice tray there is a block of ice inspected and found that icemaker is leaking water when it cycles causing ice cubes to stick together need part; ordrng 1 W10882923 (icemaker)
We serviced a
WHIRLPOOL DRYER
Model NED5800HW1
Near Germantown, Maryland 20874
Ricardo S.
Job Details:
06/13/2022
"Replaced console, unit tested ok"
We serviced a
AMANA DRYER
Model NED4655EW1
Near Germantown, Maryland 20874
Ricardo S.
Job Details:
06/13/2022
"Cx complains that the unit dryer takes long time ti dry, inspected unit, terminal block receives 240vac, fuses, heater and door switch cks ok.. the air flow outside the house is bad, CX NEED TO CLEAN THE DRYER VENT, dryer working ok"
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Lanham, Maryland 20706
Alexander D.
Job Details:
06/13/2022
replaced bake element. tested unit. unit is now working properly. left unit pulled out per cx request so they can clean behind unit.
We serviced a
WHIRLPOOL WASHER
Model WTW8120HW0
Near Washington, District of Columbia 20016
Roberto I.
Job Details:
06/13/2022
"CX complaint unit not starting.Found unit stuck on F9E1 error and lid locked.Resetted power and ran test mode. I was a ble to unlock the lid but the drain pump didn't work. Found broken wire near the drain pump. Repaired wire but the pump didn't start anyway. Pump resistance reading 20.2ohm but from J15 (wh to pk) reads open, the harnes is also broken somwhere else. Confirmed 113vac on J15 (wh to pk) during drain activation. Ordering lower harness W11112750. Pre id parts to be used on return just in case; ordrng 1 W11112750 (lower harness)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Chesapeake, Virginia 23321
Anthony D.
Job Details:
06/13/2022
"cx complaint unit not spinning checked unit found f0e5 off balance code also found oil coming from gearcase, ordering drive system and suspension due to gearcase to complete repair; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive clutch kit) and 1 W11130362 (suspension)"
We serviced a
WHIRLPOOL FREEZER
Model WRS571CIHZ04
Near Urbana, Maryland 21704
Ricky E.
Job Details:
06/13/2022
door shipped damaged with a dent around the handle area... will reorder the door..; ordrng 1 w11561286 (fzr door)
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Silver Spring, Maryland 20910
Dustin F.
Job Details:
06/13/2022
CX complaint: dishwasher not working.Founde spray arm disconnected. resecured spray arm and tested unit. worked as intended.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF989SDAM02
Near Waldorf, Maryland 20601
Shane B.
Job Details:
06/13/2022
cx complaint is the right side fridge door being lower than the left. confirmed complaint. i was able to adjust the door and the feet so it now sits level with the other door. unit is working as designed. cx paid service call in cash.
We serviced a
MAYTAG WASHER
Model MVWP576KW1
Near Moyock, North Carolina 27958
Austin D.
Job Details:
06/13/2022
upon arrival cx stated another company was sent out by whirlpool on Friday. called Lauren to let her know what happened. cx denied service.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM00
Near Harrisburg, Pennsylvania 17112
Fred G.
Job Details:
06/13/2022
i was able to access unit and replace the inlet valve. when removing the water tube to the filter head i notice the line also was cracked and causing a leak. ordering 1 (W11209890). please call and schedule cx once part comes in.; ordrng 1 W11209890 (tube-water)
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Alexandria, Virginia 22304
Lloyd B.
Job Details:
06/13/2022
Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Madison, Virginia 22727
Eric F.
Job Details:
06/13/2022
"Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ04
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
06/13/2022
Cx complaint is that the unit is making the vibrating noise intermittently. Upon arrival I found that the previous repairs are still intact. I didn find that the lines from the compressor to the condensor are touching the bottom plate. I also found that the bolts holding the compressor in were slightly loose allowing it to vibrate. I was able to adjust the lines and tighten the compressor. I was able to get the noise to subside. Unit is now functioning as intended. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Bethesda, Maryland 20814
Julian H.
Job Details:
06/13/2022
CX complaint about unit not dispensing ice properly confirmed unit making ice but when CX is selecting crushed ice mechanism is jamming up inspected and found that blades are getting doll causing to pc of ice to stuck need parts; ordrng 1 WPW10558423 (ice-contnr)
We serviced a
WHIRLPOOL MICROWAVE
Model KMHS120KPS01
Near Somerset, Virginia 22972
Eric F.
Job Details:
06/13/2022
" 7733872406Confirmed cx complaint unit not functioning. Cx states they were cooking a potato then the fuse blew, they replaced the fuse but the unit is still not working. Inspected unit, found wave guide cover melted, wave guide damaged. Spoke with techline, unit non repairable."
We serviced a
WHIRLPOOL RANGE
Model WFE525S0JS0
Near Upper Marlboro, Maryland 20772
Mitchell H.
Job Details:
06/13/2022
got to unit and found thermal event at terminal block. replaced all parts and tezsted. unit good to go.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT314TFDW00
Near Port Deposit, Maryland 21904
Alexander W.
Job Details:
06/13/2022
CX stated ice maker not making any ice tested inspected and verified cx complaint found ice maker was turned off turned ice maker back on and watched ice maker cycle drop ice and fill with water unit is working as desgined job is complete.
We serviced a
MAYTAG WASHER
Model MHW6630HW3
Near Harwood, Maryland 20776
Mitchell H.
Job Details:
06/13/2022
cx complaint unit would end a cycle and then it would still stay on. inspected unit and found she had the 16 hr fresh hold on the cycle she uses. turned it off for her and she understands now what that button does. job completed
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC704FPS01
Near Baltimore, Maryland 21210
Justin S.
Job Details:
06/13/2022
cx says the unit didnt turn back on after going into showroom mode. found no fans or compressor active. test 40 the compressor and both fans activate. reset power to the unit and the fans and compressor activate normally. replaced the gasket and used a heat gun to form. the unit is beginning to cool. the unit is now good
We serviced a
WHIRLPOOL FREEZER
Model WZF34X20DW01
Near Gainesville, Virginia 20155
Demonte S.
Job Details:
06/13/2022
Cx doesn't want to pay for anything. I advised to the cx that I will not look at the unit for free. Cx was told that the Refrigerator had to be moved in side. Cx stated that they are Declining the Service until they hear back from Lowe's.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Baltimore, Maryland 21215
Justin S.
Job Details:
06/13/2022
"cx says the unit has since flooded her basement. checked the unit over and found there is a drip coming off the hot valve at the cx wall. no teeth on any basket just the hub. the hub still has teeth on it also. replaced the parts and calibrated the unit. called tech support and spoke with an anthony. file number 7733801467. replaced the clutch and belt and calibrated again. the unit is now good; ordrng 1 W10721967 (clutch) and 1 W11213879 (belt), used 1 W10721967 (clutch), and 1 W11213879 (bet) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Gettysburg, Pennsylvania 17325
Andrew S.
Job Details:
06/13/2022
Cx complaint is that the dispenser is is not dispensing detergent or rinse aid. Upon arrival I found that the dispenser door spring was bent and not allowing it to close properly. I was able get the spring in place and functioning. I also found that the cx was checking the level of the rinse aid every load. I explained that the dispenser holds several loads worth of rinse aid. Job complete
We serviced a
KITCHENAID DISHWASHER
Model KDTE104KPS0
Near Timonium, Maryland 21093
Brian R.
Job Details:
06/13/2022
came out to replace parts and ran unit a bit while out to see leak as cx had a list on unit as well as saw big drip out of front where element bracket is maybe and house from sump to motor has a pin hole in it. cx said they dont have mice or anything and though there were 2 water spots but couldnt tell where 2nd was coming frm as it wasnt much.. unit wull need sump replaced with rebuild. as soon as part is in office will schedule.; ordrng 1 W11460945 (Sump n Motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Dentsville, Maryland 20646
Robert A.
Job Details:
06/13/2022
"I installed the ordered parts and tested the unit for the cx. The unit is door gaskets are working as designed. However the food is still freezing in the RC. I checked the major loads again and all are working. I called WP techline and they had me check the RC thermistor's ohms reading. It read 8k ohms (32 degrees), but the overall temp is 21 degrees. The RC thermistor needs to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10316760 (thermistor) and 1 W11527432 (light assembly)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHV05
Near Mechanicsburg, Pennsylvania 17055
Bernard M.
Job Details:
06/13/2022
"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ07
Near Bunker Hill, West Virginia 25413
Danny R.
Job Details:
06/13/2022
installed parts checksok
We serviced a
KITCHENAID REFRIGERATOR
Model KSSO36QMB01
Near Sykesville, Maryland 21784
Marc M.
Job Details:
06/13/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Lancaster, Pennsylvania 17603
Drew B.
Job Details:
06/13/2022
replaced console and tested now checks good
We serviced a
WHIRLPOOL WASHER
Model WFW8740DW1
Near Harrisburg, Pennsylvania 17110
Fred G.
Job Details:
06/13/2022
"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"
We serviced a
WHIRLPOOL RANGE
Model WFE320M0JB3
Near Harrisburg, Pennsylvania 17109
Fred G.
Job Details:
06/13/2022
cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Elizabeth City, North Carolina 27909
Branden R.
Job Details:
06/13/2022
"came out to replace parts on unit , replaced parts and tested unit ice maker filling and cycling as designed . unit is running as designed cx agreed ."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM
Near Elizabeth City, North Carolina 27909
Branden R.
Job Details:
06/13/2022
"cx complaint unit not cooling , checked unit found freezer at 54 and fridge at 65 . disassembled and found unit has small soft frost ball at the top right of evap , compressor running at .4 amps , unit will need sealed systeam repair , ordering all parts for repair , sealed sysyteam CBE , cx paided 100 in cash and 20 in check .; ordrng 1 WPW10507886 (compressor) and 1 W10836706 (evap) and 1 W10843121 (filter dry) and 1 w10913906 (coupler)"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Waldorf, Maryland 20602
Robert A.
Job Details:
06/13/2022
"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is not getting any voltage. I checked the circuit breaker and it tripped. I asked the cx to flip the breaker back on, she did and the unit works as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM05
Near York, Pennsylvania 17404
Drew B.
Job Details:
06/13/2022
cx compoalint that unit is not cooling/ freezing as well as it should i found the unit to have good frost attern and when arrived found the fan motor had not been running i removed the cover found like sterofoam debris wedged in the fan acausing it not to spin. i removed and the fan spun right away amd started proper cooling unit appears to be operationapl now.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT511SZDM02
Near Mount Joy, Pennsylvania 17552
Justin L.
Job Details:
06/13/2022
cx complaint unit has condensation build up inside of fresh food section. was able to access unit and found door gasket compressed allowing warm air in causing issue. also noted scratches on freezer door. was able to heat gasket to fit unit and unit now checks good no further work needed
We serviced a
WHIRLPOOL RANGE
Model KFEG500EWH3
Near Strasburg, Pennsylvania 17579
Justin L.
Job Details:
06/13/2022
cx complaint when using bake unit is fine but when using convect bake the back left of the oven seems to burn the food and when using convect food takes just as long if not longer to cook. was able to access unit and verify 242VAC incoming power. Entered diagnostic and found no saved codes. Found temp sensor at 1078 Ohms at room temp. Preheated temp and verified using thermocoupler. Called techline and spoke to JR 7733871473. Unit operating as designed no further work needed refereing Cx to cx service 866-698-2538
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS576FIDB01
Near Lochearn, Maryland 21207
Keith H.
Job Details:
06/13/2022
cx complaint is no ice inspected unti and found the wiring from freezer door is damaged/spliced unit will need new door and 2 techs to install door; ordrng 1 LW10691237 (dor-fip)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WML75011HV10
Near Camp Hill, Pennsylvania 17011
Bernard M.
Job Details:
06/13/2022
"Attempted to replace interlock and found the bottom portion of switch wouldn't fit into clip attached to liner. The clip was being bent up and down causing it to weaken. Contacted TL and found that the wrong interlock had been ordered and was given correct part number to order. When placing old interlock back in, the bottom clip broke off. Contacted TL and took pics of broken clip and they've deemed it unrepairable. Once approved they'll be contacting cx to discuss nex steps.7733867992"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WSZ57L18DM04
Near King George, Virginia 22485
Tanner B.
Job Details:
06/13/2022
"7733872657 sr # wpl techline .. found oil on pan under compressor . turned compresor on, could hear air from cabinet where cap tube goes into cabinet . tapped system, filled with nitrogen and found air coming from cabinet . unrepairable. job complete"
We serviced a
MAYTAG DRYER
Model MEDX600XW0
Near Waldorf, Maryland 20603
Robert A.
Job Details:
06/13/2022
"Cx complaint that the unit is now making a rattling noise since the last repair. I inspected the unit to confirm the complaint. The unit is tumbling, heating and has good airflow. There is nothing wrong with the unit. I did pull the unit up from mking contact with the wall, that may have veen casuing the noise the cx inisist. The unit is working as designed."
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS00
Near Rockville, Maryland 20852
Julian H.
Job Details:
06/13/2022
CX complaint about unit freezing items around back top shelve not making ice or dispensing water temp on arrival RC37* FC2* explained CX to avoid placed items closed to back wall and damper vent noticed that bail arm was set on 'off' position 90* with icemaker pushed down and cycled bypassing t&h cycled and filled with water dispenser working as well
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near Falls Church, Virginia 22046
Christian C.
Job Details:
06/13/2022
Cx complaint unit is leaking from FC section to RC section. Inspected unit found bottom of FC evap frozen in a block of ice. Put unit in defrost and did not turn on heater. Quoted cx and they will not be going through with repair. Collected for service call.
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Winchester, Virginia 22603
Danny R.
Job Details:
06/13/2022
"unit had a blown fuse on heater replaced from van stock checksok now; ordrng 1 279816 (thermal cut off hi), used 1 279816 (fuse) from stock"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT710PAHB1
Near Goochland, Virginia 23063
Kyle A.
Job Details:
06/13/2022
Cx complaint of unit not washing. Did confirm found wash motor reading 8.4 ohms but control is only sending 2vac surges to the motor. Will need to return with control and sump just incase ; saved tckt
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Washington, District of Columbia 20007
Shawn D.
Job Details:
06/13/2022
arrived temps are 30 and 49 checked freezer evaporator and llooks to be a low charge what frost pattern is showing me. hooked up low side guage can do high and low side pressure is minus 7 then will go up to 0 then back to 7. open system and alot of freon came out/air was alot more than i wwas expecting due to how the temps are. isolated cabinet side condenser loop through cabinet did not loose pressure then cap/returnline side held pressure not sure if we still have a leak or not. installed a uv drier then vacumed unit down and filled to 5 oz then called techline spoke to rich#7733869040 documented issue and now we have to see what happen.
We serviced a
MAYTAG RANGE
Model MER8700DS1
Near Prince Frederick, Maryland 20678
Shane B.
Job Details:
06/13/2022
cx complaint is the oven not heating properly and the oven light being out. confirmed complaints. found bake element is OL. found element damaged. interior light bulb is blown and cx tried removing glass cover which shattered. i replaced light assembly with preIDed part. tested unit. all funtions are working. unit is working as designed. cx paid in full for repair.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Keswick, Virginia 22947
Kyle A.
Job Details:
06/13/2022
Cx complaint of unit not completing cycle. Did confirm and found unit not filling up to right levels. Will need to return with control ; ordrng 1 W11170319 (Control)
We serviced a
AMANA WASHER
Model NFW5800HW4
Near Edenton, North Carolina 27932
Branden R.
Job Details:
06/13/2022
"cx complaint not draining - front load washer , checked unit found f9e1 , cleared codes and checked unit found bad drain pump , not pushing the water all the way out of unit , vary weak when in drain mode , replaced with pre id pump and tested unit is now draining as designed . tested unit is running as designed ."
We serviced a
WHIRLPOOL FREEZER
Model WRSA71CIHZ01
Near Boyds, Maryland 20841
Ricky E.
Job Details:
06/13/2022
"tech line leon... installed parts, unit cks ok"
We serviced a
KITCHENAID BUILT-IN M/W
Model KMBD104GSS01
Near Ruckersville, Virginia 22968
Eric F.
Job Details:
06/13/2022
"Confirmed cx complaint unit not heating. Found transformer receiving power but non functional, magnetron potentially damaged. Ordering parts.; ordrng 1 W11199548 (transformr)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF757SDHZ02
Near Hanover, Maryland 21076
Eric W.
Job Details:
06/13/2022
cx complant of unit not cooling inspected and found evap frozen over found by metal is reading ol unit will need evap fan motor; ordrng 1 W11224591 (evap fan motor harness)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC300ESS04
Near Arlington, Virginia 22206
Lloyd B.
Job Details:
06/13/2022
Cx complained the unit did not make ice. Inspected the unit and found that it dispenses water and the ice maker cycles but no water enters the IMA. The fill tube was frozen. Removed ice. There is a seaping water valve on the ice maker side. Unit needs new water valve; ordrng 1 WPW10420083 (water valve)
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAKZ0
Near Odenton, Maryland 21113
Alexander D.
Job Details:
06/13/2022
cx complaint console starting to peel up. inspected unit and verified complaint. ordering console cap and ui housing in case steam starts shorting out buttons. call cx to schedule return visit once we have eta on parts; ordrng 1 W11460908 (console cap) and 1 W11460962 (ui housing)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Waldorf, Maryland 20603
Robert A.
Job Details:
06/13/2022
I came to installed the ordered part. I was unable to install the part because the unit could not be pulled out because of height of the floor. The floor in the hole is about an inch lower than the open floor height. The cx will need to pull the unit out for the install to be performed.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX988SIBM03
Near Chambersburg, Pennsylvania 17202
Andrew S.
Job Details:
06/13/2022
Retrieved the data loggers.; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM00
Near Reisterstown, Maryland 21136
Brian R.
Job Details:
06/13/2022
cx compaint is unit made a ton of ice one day they came home and opened the door. he said he hit arm and it came out and thought he had back in right. he did he just didnt push it in all the way. fixed arm and showed cx how arm worked and how to make sure its in incase it came out again. cx will pay 120 service for today. job complet.
We serviced a
WHIRLPOOL HOOD
Model WVW57UC6FS3
Near Fairfax, Virginia 22030
Carl R.
Job Details:
06/13/2022
Unit working properly. Cx os comparing the hood range to there previous hood range. Unit work properly
We serviced a
WHIRLPOOL WASHER
Model MVWB880BW0
Near Huntingtown, Maryland 20639
Shane B.
Job Details:
06/13/2022
"complaint is the unit not running cycles. cx said the unit stopped in the middle of a cycle but they ran a drain and spin then tried another load and it would not start. unit had some water in it when i arrived. checked for codes and found F32 long drain. tried running drian pump, cant hear it running, no water flows. found no damage to harness, pump reads 15.7 ohmsn at the pump. found same reading at the control. control is not sendinng voltage when i try running the pump. i removed water and ran a high speed spin. unit spins smoothly. unit will need control board. cx paid service call. said she will talk it over with husband then call the office.; ordrng 1 W10763749 (control board)"
We serviced a
WHIRLPOOL FREEZER
Model WRT518SZFM00
Near Earleville, Maryland 21919
Alexander W.
Job Details:
06/13/2022
CX stated unit not cooling in fridge and is leaking water tested inspected and verified cx complaint found evap panel and plenum defective ordering evap panel and plenum cannot resched at this time due to SO parts; ordrng 1 W10813581 (plenum) and 1 W10875836 (evap cover)
We serviced a
WHIRLPOOL DRYER
Model MED5500FW0
Near Spotsylvania Courthouse, Virginia 22551
Tanner B.
Job Details:
06/13/2022
"Installed new idler pulley and belt, tested unit. job complete"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Centreville, Maryland 21617
Alexander W.
Job Details:
06/13/2022
"CX stated unit is dead will not do anything. tested inspected and verified cx complaint found unit has defective main control. replaced main control with one from pre-id parts tested unit, unit is now operating as desgined job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS555SIHZ03
Near Richmond, Virginia 23236
Joseph D.
Job Details:
06/13/2022
"replaced cracked icemaker, unit no longer leaking."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF954CIHZ02
Near Sykesville, Maryland 21784
Marc M.
Job Details:
06/13/2022
"cx complaint unit not cooling after previous sealed system rrepair. checked pressures upon arrival and contacted techline . ran est 40 step 3,4,5 and found rc opperating at -20 low 50psi step 4. rechared unit and found that the fc seems to be holding pressures indicating a possible leak in the rc. will still need ss repair; ordrng 1 W11291123 (evaporator rc) and 1 W11099748 (evaporator fc) and 1 W11109499 (drier-tube) and 1 nitrogen (nitrogen)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Sykesville, Maryland 21784
Justin S.
Job Details:
06/13/2022
replaced the console and the housing and tested. the unit is now illuminating the display. the unit is filling washing and draining good. th eunit is now good
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Falls Church, Virginia 22041
Lloyd B.
Job Details:
06/13/2022
Cx complained of door issues. Inspected the unit and found the bottom of the rc door right side is broken. Unit needs new door. Cx will call and speak with wp; ordrng 1 LW10858417 (ss door rh)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Mount Airy, Maryland 21771
Ricky E.
Job Details:
06/13/2022
"customer stated tha the unit wasnt heating.. fnd no errors stored, verified operation of the microwave... ran diag on the oven and all tests past. fnd 240vac at the wall.. tested in a normal bake cycle and the unit ran to temp.. unit cks ok.."
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near Edenton, North Carolina 27932
Branden R.
Job Details:
06/13/2022
"cx complaint making a noise and not spinning , checked unit no error codes stored to unit , found heavy amount of oil on belt and splutch , coming from gearcase removed washplate and checked hub unit will need new hub when gearcase is replaced cleaned up old hub untill parts come in , unit will need new gearcase for repairgearcase will damage new hub if replaced before gearcase .ordering all parts for repair cx agreed .; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHS120ESS6
Near Woodbine, Maryland 21797
Ricky E.
Job Details:
06/13/2022
customer stated that the units light and fan run when the door is closed.. verified issues.. fnd unit has issues with the door switches. the unit will need the update kit as it fits within serial numbers; ordrng 1 W11244490 (interlock)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT112CZJW00
Near York Haven, Pennsylvania 17370
Bernard M.
Job Details:
06/13/2022
Cx address is wrong. Cx will caal for reschedule
We serviced a
WHIRLPOOL DISHWASHER
Model KDTE104ESS1
Near Catonsville, Maryland 21228
Shane M.
Job Details:
06/13/2022
installed new sump. found hot water takes awhile to reach sink. advised cx to run hot water at sink before every start of a cycle.
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Red Lion, Pennsylvania 17356
Drew B.
Job Details:
06/13/2022
replaced the parts needed snd now ran no issues checks good