Service History 1105 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Richmond, VA 23237

Chris B.

Job Details: 06/13/2022

could not get on to base due to needing to talk to sponsor/cx also need birth certificate and covid -19 vac card to be able to enter base due to base on high risk allert at the moment asked officer when base goes to medium risk only real id only reqiured... cx must to resheduel when risk level falls to medium or lower; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

"CX Concern the units light not going off / not startring sometimes.. also the units buttons unresponsive, found clock / tools not working.. needs new ui, hinges and inner dooor; ordrng 1 W11375458 (ui) and 2 W10874474 (hinges)s and 1 W11600214 (inner door)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Edenton, NC 27932

Branden R.

Job Details: 06/13/2022

"cx complaint making a noise and not spinning , checked unit no error codes stored to unit , found heavy amount of oil on belt and splutch , coming from gearcase removed washplate and checked hub unit will need new hub when gearcase is replaced cleaned up old hub untill parts come in , unit will need new gearcase for repairgearcase will damage new hub if replaced before gearcase .ordering all parts for repair cx agreed .; ordrng 1 W11454734 (gearcase) and 1 W11283592 (motor) and 1 W11239857 (belt) and 1 W10721967 (splutch)"

We serviced a

WHIRLPOOL RANGE

Model WCG97US6HS00

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit found leak at the valve for front right burner valve is stuck on when not in use ordering the valve assy. Qouted 331.12 cx paid 181.12 cx still owes 150.00 for labor upon return ; ordrng 1 W10859922 (valve-gas)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JB3

Near Harrisburg, PA 17109

Fred G.

Job Details: 06/13/2022

cx complaint units door is making a noise. inspected unit and found both hinges make a loud thumping sound when shutting. replace both left and right side hinges with preID parts. tested unit and now unit checks good.

We serviced a

WHIRLPOOL WASHER

Model MVWB765FW3

Near Shepherdstown, WV 25443

Danny R.

Job Details: 06/13/2022

touch pad isnt work on and off at times cx will think it over

We serviced a

KITCHENAID MICROWAVE

Model KMBP100ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL WASHER

Model WFW8740DW1

Near Harrisburg, PA 17110

Fred G.

Job Details: 06/13/2022

"cx complaint unit is making a grinding sound while spinning. inspected unit and entered diag and found error code f5e3. cleared code and ran a auto test. as soon as the spin basket began to spin i hear something grinding. removed top cover and rear cover. as soon as i pulled the rear cover off i heard something hit the floor. looked down to find the end of the rotor bolt head on floor. rotor bolt snapped off in the shaft of the transmission. found the rotor came loose and was grinding on the stator. ordering 1 (W10901030), 1 W11253212), 1 (2tech), 1 (2 call count). will reuse stator and rotor on return visit. please call cx once everything is approved.; ordrng 1 W10901030 (tub-outer) and 1 W11253212 (screw)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Franklin, VA 23851

Zachery R.

Job Details: 06/13/2022

"replaced gearcase, suspension rods, hub, washplate, actuator, belt, and clutch, calibrated and tested, unit working as designed. left old parts with cx."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Chesterfield, VA 23838

Chris B.

Job Details: 06/13/2022

cx complaint unit will not make ice as did before inspected unit confirmed cx complaint found ball of ice covering cap tube in top right corner of evap unit needs evap W11256565 compressor W10507884 and dryer WPW10143759 quoted cx 450 labor cx paid 120 sc check #8159 cx stated they will be replacing unit

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Lancaster, PA 17603

Drew B.

Job Details: 06/13/2022

replaced console and tested now checks good

We serviced a

WHIRLPOOL WASHER

Model CAE2745FQ1

Near Columbia, MD 21046

Robert L.

Job Details: 06/13/2022

"installed coin board and j2 jumper per previous, unit would only start if 1 in coins was inserted, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SMBM00

Near Chesterfield, VA 23838

Chris B.

Job Details: 06/13/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KSSO36QMB01

Near Sykesville, MD 21784

Marc M.

Job Details: 06/13/2022

installed parts and tested unit. unit now checks good.

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/13/2022

"cx ccomplaint of unit not working ,checkedu nit to fidn the folowing error cdes F7E5 found splutch broken aparts called Techline spoke with Leon 7733869003,called techline back to find tha that clutch is not engaing and sending power to the clutch ordering parts per techline; ordrng 1 W10754448 (Clutch) and 1 W11195971 ( Stator, Motor) and 1 W10777953 (harns-wire)"

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Mount Airy, MD 21771

Ricky E.

Job Details: 06/13/2022

"customer stated tha the unit wasnt heating.. fnd no errors stored, verified operation of the microwave... ran diag on the oven and all tests past. fnd 240vac at the wall.. tested in a normal bake cycle and the unit ran to temp.. unit cks ok.."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519FS0

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

cx complaint door wont stay shut. inspected unit and found both interlocks wer pushed back. pulled them back out and tested. unit is now shutting fine and no issues. collected service call and job is completed. informed cx if it happens again we will need to replace the switches.

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ07

Near Bunker Hill, WV 25413

Danny R.

Job Details: 06/13/2022

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV06

Near Mechanicsville, MD 20659

Shane B.

Job Details: 06/13/2022

cx complaint is water leaking from ice dispensor and now the unit is not making ice. water dispensor works fine. i could not removed the bin. found ice build up holding it in place. once melted i could remove bin and found IM covered in ice build up. i removed IM assembly and cleared all ice from it. found debry from cabinet insulation clogging the funnel on IM. once clear i put IM back and restored power. IM cycled on its own and filled properly. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVW7230HW0

Near Wilmington, DE 19810

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit making a noise during agitation. Tested inspected and verifed complaint. Found the unit working as designed. Cx was hearing normal operation of the unit. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHV05

Near Mechanicsburg, PA 17055

Bernard M.

Job Details: 06/13/2022

"Cx complaint the door doesn't seal. Inspected doors and fund the right RC door gasket is torn a the top at bottom. Also found the dispenser cover on the left won't stay attached to liner. The cover falls out everytime the door opens. Cx also stated the evap cover had ice on it about 2 months ago and items began to defrost. Found the FC section is operating as normal and cx hasn't had any issues since the ice defrosted on its own. Ordering parts, once parts are in contact cx to reschedule; ordrng 1 W11368721 (gasket) and 1 W11519867 (dispenser facade (top)) and 1 W11519867 (dispenser facade) and 1 W11524653 (FC harness)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ00

Near Hollywood, MD 20636

Shane B.

Job Details: 06/13/2022

installed all parts and restored power. tested unit. unit is working as designed.

We serviced a

AMANA RANGE

Model AGR4433XDB1

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/13/2022

"Cx complaint is oven not heating up. Tested inspected and could not verify complaint. Found the unit to be working as designed. Cycled bake and broil several times, let unit heat up to 350 and cycle on and off a few times. Could not duplicate complaint. Unit is wokring as designed. Job is complete. Cx paid 120 service call by CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Dentsville, MD 20646

Robert A.

Job Details: 06/13/2022

"I installed the ordered parts and tested the unit for the cx. The unit is door gaskets are working as designed. However the food is still freezing in the RC. I checked the major loads again and all are working. I called WP techline and they had me check the RC thermistor's ohms reading. It read 8k ohms (32 degrees), but the overall temp is 21 degrees. The RC thermistor needs to be replaced to resolve the issue. I'm ordering the part for the return visit.; ordrng 1 W10316760 (thermistor) and 1 W11527432 (light assembly)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW2

Near Chantilly, VA 20152

Carl R.

Job Details: 06/13/2022

AIG WASHER OFF BALANCE/LOUD NOISE. 7733872201. Tested unit and seen no fault codes. Only light flashing is sensing light. Put unit in spin mode And unit spins out of control. Struts are bent and balance ring looks warped and basket seams damaged. ; ordrng 1 W10752719 (Basket) and 1 W10528947 (Hub) and 1 W11130362 (Struts) and 1 W10752187 (Nut)

We serviced a

AMANA RANGE

Model AGR4433XDB1

Near Wilmington, DE 19806

Taylor F.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Sykesville, MD 21784

Justin S.

Job Details: 06/13/2022

replaced the console and the housing and tested. the unit is now illuminating the display. the unit is filling washing and draining good. th eunit is now good

We serviced a

WHIRLPOOL RANGE

Model WFG535S0LS1

Near East York, PA 17402

Drew B.

Job Details: 06/13/2022

cx complaint that unit is not powering on the convextion fan the gas heats up and the burners work etc just not fan operations. checked for connection secureness and no issues will need the following parts for return.; ordrng 1 W10167915 (convect fan) and 1 W11548757 (control)

We serviced a

KITCHENAID DISHWASHER

Model KDTE104KPS0

Near Timonium, MD 21093

Brian R.

Job Details: 06/13/2022

came out to replace parts and ran unit a bit while out to see leak as cx had a list on unit as well as saw big drip out of front where element bracket is maybe and house from sump to motor has a pin hole in it. cx said they dont have mice or anything and though there were 2 water spots but couldnt tell where 2nd was coming frm as it wasnt much.. unit wull need sump replaced with rebuild. as soon as part is in office will schedule.; ordrng 1 W11460945 (Sump n Motor)

We serviced a

JENN-AIR OVEN

Model JJW2830DS01

Near Virginia Beach, VA 23456

Austin D.

Job Details: 06/13/2022

"came out to replace the UI and ui was incorrect. noticed the model is incorrect on unit and is labeled for a double oven and it is only a single oven. therefore, i had to look up the part again for the single oven. we will need to return once the part comes in. have parts specialist verufy part is good to go.; ordrng 1 W11236887 (UI)"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Newark, DE 19711

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit not starting. Tested inspected and verifed complaint. Found the pts switch to be defective. Replaced the pts switch from pre id. Tested unit and unit is now wokring as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/13/2022

Cx complaint is that the dispenser is is not dispensing detergent or rinse aid. Upon arrival I found that the dispenser door spring was bent and not allowing it to close properly. I was able get the spring in place and functioning. I also found that the cx was checking the level of the rinse aid every load. I explained that the dispenser holds several loads worth of rinse aid. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Crozet, VA 22932

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not heating. Found TCO and Thermal fuse not reading continuity. Replaced with truck stock, tested unit, unit working as designed.; ordrng 1 W10900067 (cutoff-tml) and 1 WP3392519 (thermal fuse), used 1 WP3392519 (thermal fuse), and 1 W10900067 (cuttoff-tml) from stock"

We serviced a

WHIRLPOOL DRYER

Model WED49STBW1

Near Newark, DE 19711

Taylor F.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF954CIHZ02

Near Sykesville, MD 21784

Marc M.

Job Details: 06/13/2022

"cx complaint unit not cooling after previous sealed system rrepair. checked pressures upon arrival and contacted techline . ran est 40 step 3,4,5 and found rc opperating at -20 low 50psi step 4. rechared unit and found that the fc seems to be holding pressures indicating a possible leak in the rc. will still need ss repair; ordrng 1 W11291123 (evaporator rc) and 1 W11099748 (evaporator fc) and 1 W11109499 (drier-tube) and 1 nitrogen (nitrogen)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Baltimore, MD 21215

Justin S.

Job Details: 06/13/2022

"cx says the unit has since flooded her basement. checked the unit over and found there is a drip coming off the hot valve at the cx wall. no teeth on any basket just the hub. the hub still has teeth on it also. replaced the parts and calibrated the unit. called tech support and spoke with an anthony. file number 7733801467. replaced the clutch and belt and calibrated again. the unit is now good; ordrng 1 W10721967 (clutch) and 1 W11213879 (belt), used 1 W10721967 (clutch), and 1 W11213879 (bet) from stock"

We serviced a

JENN-AIR MICROWAVE

Model JMC3415ES01

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/13/2022

"Cx complains that the unit turn of by itself, inspected unit .. power outlet cks ok, i ran the unit for 2 min ..unit turned off when display shows 1 min, then the high side makes a humming noise, order parts; ordrng 1 W10865471 (transformr) and 1 W10865474 (capactr-mg) and 1 W10872254 (diode) and 1 W10865476 (magnetron just in case)"

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Bear, DE 19701

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit making a grinding noise. Tested inspected and verifed complaint. Found the blower wheel stripped out. Cut blower wheel off and replaced wheel from pre id. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Harrisburg, PA 17111

Fred G.

Job Details: 06/13/2022

"cx complaint unit will not spin and make a clicking noise. inspected unit and entered it into diag and found error codes f5e2, f8e1, f5e3. cleared codes and tried to run a auto test and found lid lock will not lock. unit neds lid latch and lid strike. ordering 1 (W10837741), 1 (W11307244). please call and schedule apt once its approved.; ordrng 1 W11307244 (lid latch) and 1 W10837741 (lid strike)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW01

Near Gainesville, VA 20155

Demonte S.

Job Details: 06/13/2022

Cx doesn't want to pay for anything. I advised to the cx that I will not look at the unit for free. Cx was told that the Refrigerator had to be moved in side. Cx stated that they are Declining the Service until they hear back from Lowe's.

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Richmond, VA 23224

Chris B.

Job Details: 06/13/2022

cx complaint unit will not heat inspected unit confirmed cx complaint found open thermistat WP8318268 ordering; ordrng 1 WP8318268 (thermistat)

We serviced a

MAYTAG DRYER

Model MED7230HW2

Near Bear, DE 19701

Taylor F.

Job Details: 06/13/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS01

Near Baltimore, MD 21210

Justin S.

Job Details: 06/13/2022

cx says the unit didnt turn back on after going into showroom mode. found no fans or compressor active. test 40 the compressor and both fans activate. reset power to the unit and the fans and compressor activate normally. replaced the gasket and used a heat gun to form. the unit is beginning to cool. the unit is now good

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Westminster, MD 21158

Marc M.

Job Details: 06/13/2022

recall service. unit applicable to service pointer w11540964. confirmed serial range and replaced heater element with pre id W11537778. unit now checks good.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newark, DE 19702

Taylor F.

Job Details: 06/13/2022

Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the drain pump to be defective. Replaced drain pump from pre ID. Tested unit and unit is now working as designed. Job is complete.

We serviced a

MAYTAG WASHER

Model MHW6630HW3

Near Harwood, MD 20776

Mitchell H.

Job Details: 06/13/2022

cx complaint unit would end a cycle and then it would still stay on. inspected unit and found she had the 16 hr fresh hold on the cycle she uses. turned it off for her and she understands now what that button does. job completed

We serviced a

WHIRLPOOL COOKTOP

Model KCGS350ESS00

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/13/2022

"cx complaint, cooktop not hot enough. tested, inspected, verified complaint. found regulator not swapped, flipped regulator, tested unit, unit working as designed, job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newark, DE 19702

Taylor F.

Job Details: 06/13/2022

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Centreville, MD 21617

Alexander W.

Job Details: 06/13/2022

"CX stated unit is dead will not do anything. tested inspected and verified cx complaint found unit has defective main control. replaced main control with one from pre-id parts tested unit, unit is now operating as desgined job is complete."

We serviced a

MAYTAG DRYER

Model MEDC300BWO

Near Richmond, VA 23222

Thomas B.

Job Details: 06/13/2022

Cx complaint unit is not working properly inspected unit removed and replaced the thermal fuse tested for proper use unit now functions normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT314TFDW00

Near Port Deposit, MD 21904

Alexander W.

Job Details: 06/13/2022

CX stated ice maker not making any ice tested inspected and verified cx complaint found ice maker was turned off turned ice maker back on and watched ice maker cycle drop ice and fill with water unit is working as desgined job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Locust Grove, VA 22508

Tanner B.

Job Details: 06/13/2022

CX Concern the rh door not sealing. found door and seal warped causing the unit not to seal . needs new door .; ordrng 1 LW11037738 (rh door)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4206FZ6

Near Middletown, DE 19709

Taylor F.

Job Details: 06/13/2022

"Cx complaint is light staying on. Tested insepcted and verifed complaint. Found the control to be defective causing the light to stay on. Ordering control, cannot reschedule at this time due to SO parts.; ordrng 1 W11256464 (cntrl-elec)"

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS0

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/13/2022

got to unit and found thermal event at terminal block. replaced all parts and tezsted. unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model JFC2290REM02

Near Ashburn, VA 20147

Ezra M.

Job Details: 06/13/2022

"installed parts, verified fc door closing properly"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV4206FZ6

Near Middletown, DE 19709

Taylor F.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL MICROWAVE

Model KMHS120KPS01

Near Somerset, VA 22972

Eric F.

Job Details: 06/13/2022

" 7733872406Confirmed cx complaint unit not functioning. Cx states they were cooking a potato then the fuse blew, they replaced the fuse but the unit is still not working. Inspected unit, found wave guide cover melted, wave guide damaged. Spoke with techline, unit non repairable."

We serviced a

KITCHENAID DISHWASHER

Model KDTM354ESS3

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/13/2022

"cx complaint, unit not draining, tested, inspected unit. unable to verifiy complaint. tested drain 10-15 times, unit drained properly. i believe there was something stuck in the disposal, but i was not able to verifiy. unit working as designed, job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

"The units single point leds failing, unit needs new 3 point leds . also the RC Bin seal failed , not allowing bin to seal properly.. needs new rc bin.. the fc bin front failed not allowing food to stay in bin / falling out .. needs bin(s) and led(s); ordrng 12 W11484836 (led)s and 1 W11348580 (bin -rc) and 1 WP2256271 (bin front-fc)"

We serviced a

WHIRLPOOL FREEZER

Model WRT518SZFM00

Near Earleville, MD 21919

Alexander W.

Job Details: 06/13/2022

CX stated unit not cooling in fridge and is leaking water tested inspected and verified cx complaint found evap panel and plenum defective ordering evap panel and plenum cannot resched at this time due to SO parts; ordrng 1 W10813581 (plenum) and 1 W10875836 (evap cover)

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDB01

Near Bowie, MD 20715

Alexander D.

Job Details: 06/13/2022

cx complaint sheet of ice in bottom of fz. inspected unit and verified complaint. found duckbill drain clogged. cleared ice with steamer and replaced drain tube. tested unit. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Bethesda, MD 20814

Julian H.

Job Details: 06/13/2022

CX complaint about unit not dispensing ice properly confirmed unit making ice but when CX is selecting crushed ice mechanism is jamming up inspected and found that blades are getting doll causing to pc of ice to stuck need parts; ordrng 1 WPW10558423 (ice-contnr)

We serviced a

WHIRLPOOL WASHER

Model MHW6000XW2

Near Saint Leonard, MD 20685

Shane B.

Job Details: 06/13/2022

"cx complaint is the unit not running, only locking the door and dispalying F6E1. checked for codes and found F6E1 comm error, F9E1 long drain. tried running service cycle. door locked but did nothing else. found no loose connections. pressure hose is clear. drain pump is clear. F6E1 returns after unit is on for a few minutes. i have no DC voltage at the pressure sensor. unit will need new contorl board. schedule when available.; ordrng 1 W10427972 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSN608ESS01

Near Fredericksburg, VA 22406

Tanner B.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Gettysburg, PA 17325

Andrew S.

Job Details: 06/13/2022

Cx complaint is that the unit is making the vibrating noise intermittently. Upon arrival I found that the previous repairs are still intact. I didn find that the lines from the compressor to the condensor are touching the bottom plate. I also found that the bolts holding the compressor in were slightly loose allowing it to vibrate. I was able to adjust the lines and tighten the compressor. I was able to get the noise to subside. Unit is now functioning as intended. Job complete

We serviced a

WHIRLPOOL WASHER

Model WFW6620HC0

Near Georgetown, DE 19947

Andrew W.

Job Details: 06/13/2022

"Called office, this is a duplicate ticket from po 593555"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Centreville, VA 20121

Carl R.

Job Details: 06/13/2022

"Not cooling. Fan is running, compressor is running, but low on gas? There may be a leak bc .. . .air isn’t circulating therefore not cooling properly. Freezer temp is too high - not freezing. Opened freezer door heard fan, seen no ice on bottom freezer evaporator. Opened refrigerator door removed crisper drawer and see ice on evap cover. Needs new evap kit. S code s16360.; ordrng 1 W11457241 (Evap cover kit)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Madison, VA 22727

Eric F.

Job Details: 06/13/2022

"Confirmed cx complaint unit not advancing cycles. Found cold water inlet valve not actuating. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6200KW2

Near Fallston, MD 21047

Brian R.

Job Details: 06/13/2022

cx complaint is unit wont start or run. found codes F3E2 Pressure System Fault F3E3 Water Temp Fault. per service pointer unit has a software issue for this issue. tried testing unit and lid would just lock then drain and sit. reset and cleared codes like pointer said and tried again to run unit. unit still not running. will order parts needed as well as motor just in case and we will send back whats not needed. as soon as parts are in office will schedule.; ordrng 1 W11556725 (Control) and 1 W11283592 (Motor) and 1 W11395618 (Capacitor) and 1 W11220230 (Water Valve)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Centreville, VA 20121

Carl R.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL WASHER

Model MVWB880BW0

Near Huntingtown, MD 20639

Shane B.

Job Details: 06/13/2022

"complaint is the unit not running cycles. cx said the unit stopped in the middle of a cycle but they ran a drain and spin then tried another load and it would not start. unit had some water in it when i arrived. checked for codes and found F32 long drain. tried running drian pump, cant hear it running, no water flows. found no damage to harness, pump reads 15.7 ohmsn at the pump. found same reading at the control. control is not sendinng voltage when i try running the pump. i removed water and ran a high speed spin. unit spins smoothly. unit will need control board. cx paid service call. said she will talk it over with husband then call the office.; ordrng 1 W10763749 (control board)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Alexandria, VA 22304

Lloyd B.

Job Details: 06/13/2022

Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Bethesda, MD 20817

Julian H.

Job Details: 06/13/2022

CX complaint about unit not finishing cycles and leaing standing water select a cancel/drain cycle pump ran put unit on test mode and got errors F7E1 motor not running f9e1 long drain let auto test run gets water but water wont circulates getting power 120vac need sump asm; ordrng 1 W11416362 (sump/motor asm)

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Chantilly, VA 20151

Carl R.

Job Details: 06/13/2022

Not Cooling - SP W11174997 - PRE-ID Review Service Pointer before attempting Sealed System. Inspected unit and found that the freezer is warm. Remove rear panel and found ice on evaporator and thermistor. Removed ice so unit could work until proper procedure of new thermistor is replaced. Cx needs thermistor in freezer. ; ordrng 1 WPW10384183 (Thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hummelstown, PA 17036

Justin L.

Job Details: 06/13/2022

As per Technical Service Pointer #: W11540964 found that the bushings matched those of the ones that needed changed and the serial number was within the range. Was able to access unit and replace parts. Tested unit and unit now checks good no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM00

Near Harrisburg, PA 17112

Fred G.

Job Details: 06/13/2022

i was able to access unit and replace the inlet valve. when removing the water tube to the filter head i notice the line also was cracked and causing a leak. ordering 1 (W11209890). please call and schedule cx once part comes in.; ordrng 1 W11209890 (tube-water)

We serviced a

JENN-AIR MICROWAVE

Model JMW2427IM02

Near Potomac, MD 20854

Julian H.

Job Details: 06/13/2022

7733861915CX complaint about unit arching found wave guide burning call TL foud that it was only wave guide ordering parts; ordrng 2 W10915651 (cover-plt)s

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Chantilly, VA 20151

Carl R.

Job Details: 06/13/2022

We serviced a

MAYTAG WASHER

Model MVWP576KW1

Near Moyock, NC 27958

Austin D.

Job Details: 06/13/2022

upon arrival cx stated another company was sent out by whirlpool on Friday. called Lauren to let her know what happened. cx denied service.

We serviced a

WHIRLPOOL FREEZER

Model WRT318FMDM09

Near ,

Daniel J.

Job Details: 06/13/2022

installed heat probe double checked adnd steamed out drain

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23452

Jason T.

Job Details: 06/13/2022

"Cx was contacted by Whirlpool in reference to the unit, installed pre-i'd heater assembly P/N W11537778 per Technical Service Pointer W11540964. Ran factory diagnostic test to calibrate and verify unit operation, no leaks detected...working as designed."

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS1

Near Pikesville, MD 21208

Keith H.

Job Details: 06/13/2022

replaced control and sensor unti is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAM02

Near Waldorf, MD 20601

Shane B.

Job Details: 06/13/2022

cx complaint is the right side fridge door being lower than the left. confirmed complaint. i was able to adjust the door and the feet so it now sits level with the other door. unit is working as designed. cx paid service call in cash.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Midlothian, VA 23113

Joseph D.

Job Details: 06/13/2022

replaced filterhousing and filter no longer shooting out of housing

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, VA 23452

Jason T.

Job Details: 06/13/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM00

Near Reisterstown, MD 21136

Brian R.

Job Details: 06/13/2022

cx compaint is unit made a ton of ice one day they came home and opened the door. he said he hit arm and it came out and thought he had back in right. he did he just didnt push it in all the way. fixed arm and showed cx how arm worked and how to make sure its in incase it came out again. cx will pay 120 service for today. job complet.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Silver Spring, MD 20910

Dustin F.

Job Details: 06/13/2022

CX complaint: dishwasher not working.Founde spray arm disconnected. resecured spray arm and tested unit. worked as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Virginia Beach, VA 23454

Jason T.

Job Details: 06/13/2022

"Cx complaint, no ice production, ran factory diagnostic test, icemaker error code E5 thermistor shorted. Installed icemaker from truck stock, verified icemaker fill-harvest, working as designed.; ordrng 1 W11579560 (Icemaker), used 1 W11579560 (Icemaker) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Stephenson, VA 22656

Daniel J.

Job Details: 06/13/2022

customers mom asnwered the door let me in customer came down stairs and stated he never set appointmet up for this time schedule wants to be seen friday at 10; schdld next appmnt for 6/17 FRI 10-1

We serviced a

WHIRLPOOL FREEZER

Model WRS571CIHZ04

Near Urbana, MD 21704

Ricky E.

Job Details: 06/13/2022

door shipped damaged with a dent around the handle area... will reorder the door..; ordrng 1 w11561286 (fzr door)

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Woodbridge, VA 22191

Lloyd B.

Job Details: 06/13/2022

"Cx complained the unit did not spin. Inspected the unit and found that there was a noise and only the agitator moved in spin mode. The shifter shifts and the splutch adjusts but, the gearcase does not change to spin. Unit needs new gearcase; ordrng 1 W11454372 (gearcase)"

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JS2

Near Stephenson, VA 22656

Daniel J.

Job Details: 06/13/2022

customers mom asnwered the door let me in customer came down stairs and stated he never set appointmet up for this time schedule wants to be seen friday at 10; schdld next appmnt for 6/17 FRI 10-1

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Derwood, MD 20855

Robert L.

Job Details: 06/13/2022

"cx complaint not cooling both compartments, found RC evap frozen over, t39 found open RC evap thermistor, found T3 Fc evap fan not running, but cx mention unit tripping breaker and having to reset a few times, cx to manually defrost, ordering main control, Rc fan harness and will use Fc fan harnesss on return; ordrng 1 W11087438 (motor-evap RC) and 1 W11249952 (motor-evap FC) and 1 WPW10675033 (cntrl-elec)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Chesapeake, VA 23321

Anthony D.

Job Details: 06/13/2022

"cx complaint unit not spinning checked unit found f0e5 off balance code also found oil coming from gearcase, ordering drive system and suspension due to gearcase to complete repair; ordrng 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10913953 (actuator) and 1 W10721967 (drive clutch kit) and 1 W11130362 (suspension)"

We serviced a

JENN-AIR REFRIGERATOR

Model JUD24FCERS00

Near Ocean City, MD 21842

Frederick R.

Job Details: 06/13/2022

Spoke to Donnie Mull who is the manager of the boat. States no one informed him that the unit needs to be made accessible. He has now officially been informed. This is screwed into the cabinets at several point. Spoke to Katie and she is sending ME here on Friday and ME is to call FR. Not returning with any parts because this unit has never been pulled out to perform a prioper diagnosis. No fans running but compressor is. Control has been replaced. ME only tech in area available on Friday.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model MVWP575GW1

Near Woodstock, MD 21163

Keith H.

Job Details: 06/13/2022

cx says she has 5yr extended warranty on unit advised cx to call and have job set up properly

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Waldorf, MD 20603

Robert A.

Job Details: 06/13/2022

I came to installed the ordered part. I was unable to install the part because the unit could not be pulled out because of height of the floor. The floor in the hole is about an inch lower than the open floor height. The cx will need to pull the unit out for the install to be performed.; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8120HW0

Near Washington, DC 20016

Roberto I.

Job Details: 06/13/2022

"CX complaint unit not starting.Found unit stuck on F9E1 error and lid locked.Resetted power and ran test mode. I was a ble to unlock the lid but the drain pump didn't work. Found broken wire near the drain pump. Repaired wire but the pump didn't start anyway. Pump resistance reading 20.2ohm but from J15 (wh to pk) reads open, the harnes is also broken somwhere else. Confirmed 113vac on J15 (wh to pk) during drain activation. Ordering lower harness W11112750. Pre id parts to be used on return just in case; ordrng 1 W11112750 (lower harness)"

We serviced a

MAYTAG RANGE

Model MGS8800FZ1

Near Selbyville, DE 19975

Frederick R.

Job Details: 06/13/2022

"Replaced left and right front orfice assemblies, burner head kit. Could not replace manifold because wrong part was shipped. Spoke to Haley. 9 in stock at WP. Whistling noise still present. Office to reschedule. Please check part to make sure it is right part before dispatching; ordrng 1 W11356350 (manifold)"

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