We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Bryans Road, MD 20616
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not making ice at all. I inspected the unit and confirmed the complaint. I found the ice bin was empty and water is not dispensing. I harvested the IM and it completed the harvest cycle, however no water filled the ice mold. I disconnected the water valve connectors and nothing came out. I found the water had been turned off, I turned on the water supply and still no water. I removed the water filter then the water worked fine for IM filling and dispensing water. The unit needs a new water filter. The unit is working as designed, the cx will replace the water filter."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Virginia Beach, VA 23453
Carl A.
Job Details:
06/09/2022
cx cancelled at door
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Easton, MD 21601
Alexander W.
Job Details:
06/09/2022
cx stated unit not disolving tablets and not adding hot water. tested inspected and verified cx complaint found F7E1 error code ran unit through diagnostic cycle code re-appeared ordering sump and control cannot resched at this time due to SO parts.; ordrng 1 W11416362 (sump assembly)
We serviced a
WHIRLPOOL REFRIGERATOR
Model ASI2175GRS07
Near Bryans Road, MD 20616
Robert A.
Job Details:
06/09/2022
"Cx complaint that the unit is not making ice at all. I inspected the unit and confirmed the complaint. I found the ice bin was empty and water is not dispensing. I harvested the IM and it completed the harvest cycle, however no water filled the ice mold. I disconnected the water valve connectors and nothing came out. I found the water had been turned off, I turned on the water supply and still no water. I removed the water filter then the water worked fine for IM filling and dispensing water. The unit needs a new water filter. The unit is working as designed, the cx will replace the water filter."
We serviced a
WHIRLPOOL DRYER
Model MED5630HC1
Near Virginia Beach, VA 23453
Carl A.
Job Details:
06/09/2022
cx cancelled at door
We serviced a
WHIRLPOOL MICROWAVE
Model KMHP519ESS1
Near Gaithersburg, MD 20886
Ricardo S.
Job Details:
06/09/2022
cx doesn;t want the services
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Scottsville, VA 24590
Kyle A.
Job Details:
06/09/2022
Cx complaint of a partial display. Did confirm and replaced the control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, VA 22307
Lloyd B.
Job Details:
06/09/2022
"Cx complained the unit did not wash. installed new sump and tested and it fills, washes and drains. Ran diagnostics, no leaks or errors after. Job complete"
We serviced a
WHIRLPOOL MICROWAVE
Model KMHP519ESS1
Near Gaithersburg, MD 20886
Ricardo S.
Job Details:
06/09/2022
cx doesn;t want the services
We serviced a
WHIRLPOOL RANGE
Model WFE770H0FZ2
Near Scottsville, VA 24590
Kyle A.
Job Details:
06/09/2022
Cx complaint of a partial display. Did confirm and replaced the control and tested unit and unit is now as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, VA 22307
Lloyd B.
Job Details:
06/09/2022
"Cx complained the unit did not wash. installed new sump and tested and it fills, washes and drains. Ran diagnostics, no leaks or errors after. Job complete"
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Odenton, MD 21113
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not washing, found control putting out 116 vac without the wash motor plugged in and drops to no voltage once the board is plugged in. explained to cx the unit will definitely need a control and the wash motor ohms out properly but it could still be bad and result in killing a new board and may also need to be replaced. qouted cx for the control as initial first step 487.23 and cx declined repair collected 120 service call by check #2314. job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Bernard M.
Job Details:
06/09/2022
"Replaced all parts with assist from FG, recalibrated, ran auto test and the unit checks good"
We serviced a
KITCHENAID FREEZER
Model KFCS22EVMS8
Near Arlington, VA 22207
Eric W.
Job Details:
06/09/2022
cx complan of ice on bottom of freezer inspected unit found unit has new drain found drain tub cloged up with gunk cleared drain and ice unit now working proeprly
We serviced a
WHIRLPOOL DISHWASHER
Model WDTA50SAHZ0
Near Odenton, MD 21113
Kevin P.
Job Details:
06/09/2022
"cx complaint unit not washing, found control putting out 116 vac without the wash motor plugged in and drops to no voltage once the board is plugged in. explained to cx the unit will definitely need a control and the wash motor ohms out properly but it could still be bad and result in killing a new board and may also need to be replaced. qouted cx for the control as initial first step 487.23 and cx declined repair collected 120 service call by check #2314. job complete."
We serviced a
WHIRLPOOL WASHER
Model WET4027HW1
Near York, PA 17402
Bernard M.
Job Details:
06/09/2022
"Replaced all parts with assist from FG, recalibrated, ran auto test and the unit checks good"
We serviced a
KITCHENAID FREEZER
Model KFCS22EVMS8
Near Arlington, VA 22207
Eric W.
Job Details:
06/09/2022
cx complan of ice on bottom of freezer inspected unit found unit has new drain found drain tub cloged up with gunk cleared drain and ice unit now working proeprly
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS06
Near Easton, MD 21601
Alexander W.
Job Details:
06/09/2022
CX stated unit not cooling intermitently tested inspected but could not verify cx complaint adjusted unit from adaptive defrost to 8hr timed defrost to see if that helps any. unit is working as desgined job is complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5800BW0
Near Baltimore, MD 21212
Drew B.
Job Details:
06/09/2022
cx complaint tht unit smelled like gas one time very strongly.. they did use it agin a day or so alter and wasnt able to get a strong duplicate of smell. when arrived the gas was on ans no odor when walked in room checked with gas sniffer around supply line and also the joints and inise the unit etc . watched the unit ignite and have no issues with lighting/heating and or having gas no stop coming through. called saftey team spoke to kent 7733821543
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Washington, DC 20003
Shawn D.
Job Details:
06/09/2022
"pulled unit out checked mtor ohms and is 13 ohms all 3 ways, checked new one and ohms 13.2 all 3 ways, control is the isssue. called maintance and they brought me up a control i then installed and tested and now drums turns. ran test 12 and went through fine. went to leasing office collected payment and infomred him HIS MAINTANCE TECHS DIDNT LEAVE THE STUFF TO MOUNT THE DRYER AND WAS ALL READY UNHOOKED SO INFOMRED HIM THEY HAVE TO HOOK UP DRYER AND UNDERSTANDS. UNIT IS GOOD"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF305ESS06
Near Easton, MD 21601
Alexander W.
Job Details:
06/09/2022
CX stated unit not cooling intermitently tested inspected but could not verify cx complaint adjusted unit from adaptive defrost to 8hr timed defrost to see if that helps any. unit is working as desgined job is complete.
We serviced a
WHIRLPOOL DRYER
Model WGD5800BW0
Near Baltimore, MD 21212
Drew B.
Job Details:
06/09/2022
cx complaint tht unit smelled like gas one time very strongly.. they did use it agin a day or so alter and wasnt able to get a strong duplicate of smell. when arrived the gas was on ans no odor when walked in room checked with gas sniffer around supply line and also the joints and inise the unit etc . watched the unit ignite and have no issues with lighting/heating and or having gas no stop coming through. called saftey team spoke to kent 7733821543
We serviced a
WHIRLPOOL WASHER
Model WFW560CHW0
Near Washington, DC 20003
Shawn D.
Job Details:
06/09/2022
"pulled unit out checked mtor ohms and is 13 ohms all 3 ways, checked new one and ohms 13.2 all 3 ways, control is the isssue. called maintance and they brought me up a control i then installed and tested and now drums turns. ran test 12 and went through fine. went to leasing office collected payment and infomred him HIS MAINTANCE TECHS DIDNT LEAVE THE STUFF TO MOUNT THE DRYER AND WAS ALL READY UNHOOKED SO INFOMRED HIM THEY HAVE TO HOOK UP DRYER AND UNDERSTANDS. UNIT IS GOOD"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Winchester, VA 22602
Ezra M.
Job Details:
06/09/2022
removed water from unit; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Aldie, VA 20105
Richard B.
Job Details:
06/09/2022
"CX complant. Microwave stops on its own, Sometimes it wont start unless you push door . Inspected unit and found no light burning in microwave even when running, Found microwwave starts if right side is pushed in , Ordering door components as well as foam strip and door badge. Will use hinges on return visit, Due to location of microwave , Unit needs to come out of wall, Will need second tech RB; ordrng 1 W10886919 (bulb) and 1 W11600214 (door inner) and 1 W10359769 (foam strip) and 1 W10775493 (glass door) and 1 WPW10128850 (arm.) and 1 W10909682 (name plate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Richmond, VA 23225
John P.
Job Details:
06/09/2022
"CX complaint unit leaking water checked unit found water leaking from diverter motor, quoted CX :Also advised to not use unit or will continue to leak water onto floor.9-19-2W10902372 297.28 sumpW11101428 81.78 spray armWPW10448645 42.29 spray armW10866124 228.94 controlW10752242 134.96 harness"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Winchester, VA 22602
Ezra M.
Job Details:
06/09/2022
removed water from unit; saved tckt
We serviced a
WHIRLPOOL MICROWAVE
Model KMBP100ESS03
Near Aldie, VA 20105
Richard B.
Job Details:
06/09/2022
"CX complant. Microwave stops on its own, Sometimes it wont start unless you push door . Inspected unit and found no light burning in microwave even when running, Found microwwave starts if right side is pushed in , Ordering door components as well as foam strip and door badge. Will use hinges on return visit, Due to location of microwave , Unit needs to come out of wall, Will need second tech RB; ordrng 1 W10886919 (bulb) and 1 W11600214 (door inner) and 1 W10359769 (foam strip) and 1 W10775493 (glass door) and 1 WPW10128850 (arm.) and 1 W10909682 (name plate)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE254ESS1
Near Richmond, VA 23225
John P.
Job Details:
06/09/2022
"CX complaint unit leaking water checked unit found water leaking from diverter motor, quoted CX :Also advised to not use unit or will continue to leak water onto floor.9-19-2W10902372 297.28 sumpW11101428 81.78 spray armWPW10448645 42.29 spray armW10866124 228.94 controlW10752242 134.96 harness"
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HV04
Near Gettysburg, PA 17325
Sal R.
Job Details:
06/09/2022
CX is having shoftwear issues. I attempted to register the appliance on the Whirlpool app. I foun d that CX is having a routing issue. I advised CX to caontact Connected Care team at 1-866-33-4591.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and power board went to install the panel however the panel sent is for a 27 inch not a 30 inch doesn't reach across unit didn't install reinstalled old and tested unit unit heats and functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Lorton, VA 22079
Robert W.
Job Details:
06/09/2022
Replaced emitter board and rec board tested and its working properly.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HV04
Near Gettysburg, PA 17325
Sal R.
Job Details:
06/09/2022
CX is having shoftwear issues. I attempted to register the appliance on the Whirlpool app. I foun d that CX is having a routing issue. I advised CX to caontact Connected Care team at 1-866-33-4591.
We serviced a
WHIRLPOOL OVEN
Model KODE500ESS01
Near Glen Allen, VA 23060
Thomas B.
Job Details:
06/09/2022
Cx complaint unit is not working properly inspected unit removed and replaced the control and power board went to install the panel however the panel sent is for a 27 inch not a 30 inch doesn't reach across unit didn't install reinstalled old and tested unit unit heats and functions normally
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Lorton, VA 22079
Robert W.
Job Details:
06/09/2022
Replaced emitter board and rec board tested and its working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Charlottesville, VA 22901
Eric F.
Job Details:
06/09/2022
"Confirmed cx complaint unit not cooling properly. Found unit with low charge, compressor pulling .7 amps. Unit has sealed system leak, ordering sealed system job. Requesting 3 count sealed system job for compressor + evap.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 3countjob (Sealed system + 1 component)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hopewell, VA 23860
Chris B.
Job Details:
06/09/2022
CX complaint unit is wobbly and will not heat dry found no screws in bracket to hold dw to counter raised feet on dw to wedge unit in spot did NOT install screws into counter top tested unit found heater does work found rinse aid dispencer empty advised cx on use and care unit working as desighned
We serviced a
WHIRLPOOL COOKTOP
Model JGD8348CDP16
Near Brambleton, VA 20148
Daniel J.
Job Details:
06/09/2022
per notes reeplaced valve burner head and ignitor all burners working but back right cusstomer made awware and wasnt concerned with it also showed email where they was billed for two valves and not one right front flamed adjust on low flames at burner cap but on high 3 to 4 inches above the rest adjusted and same reordering valve mrs unsure if the want it replaced again reordering valve; ordrng 1 Y04100184 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT541SZDM00
Near Charlottesville, VA 22901
Eric F.
Job Details:
06/09/2022
"Confirmed cx complaint unit not cooling properly. Found unit with low charge, compressor pulling .7 amps. Unit has sealed system leak, ordering sealed system job. Requesting 3 count sealed system job for compressor + evap.; ordrng 1 W10836706 (evaporator) and 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler) and 1 3countjob (Sealed system + 1 component)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHB4
Near Hopewell, VA 23860
Chris B.
Job Details:
06/09/2022
CX complaint unit is wobbly and will not heat dry found no screws in bracket to hold dw to counter raised feet on dw to wedge unit in spot did NOT install screws into counter top tested unit found heater does work found rinse aid dispencer empty advised cx on use and care unit working as desighned
We serviced a
WHIRLPOOL COOKTOP
Model JGD8348CDP16
Near Brambleton, VA 20148
Daniel J.
Job Details:
06/09/2022
per notes reeplaced valve burner head and ignitor all burners working but back right cusstomer made awware and wasnt concerned with it also showed email where they was billed for two valves and not one right front flamed adjust on low flames at burner cap but on high 3 to 4 inches above the rest adjusted and same reordering valve mrs unsure if the want it replaced again reordering valve; ordrng 1 Y04100184 (valve)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Brian R.
Job Details:
06/09/2022
cx complaint is with unit and running and unit says open or close door and it is. says its not all the time and at times the light wont come on when you oped door. she knows unti is O-O-W. tested and checked unit and found unit to have interlock issues with the switched. unit will need service kit for interlocks. as soon as part is in office will schedule. cx paid in full.; ordrng 1 W11244490 (Interlock Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Rockville, MD 20852
Roberto I.
Job Details:
06/09/2022
"Cx complaint clock doesn't keep the time or turns blank. The oven sometime doesn't turn off, the key doesn't respond.Ran test mode, found F6E4 error (UI/ACU state status mismatch). Connections inspected ok. Ordering console W11297728 and copernicus ACU W11261167.; ordrng 1 W11297728 (console) and 1 W11261167 (copernicus ACU)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS00
Near Haymarket, VA 20169
Daniel J.
Job Details:
06/09/2022
upper oven going over temp when bottom oven in use loud noise from fan and unit not keeping time ordering temp sendor and blower fan and returning with console; ordrng 1 WPW10286217 (blower) and 1 WP74008369 (temp sensor)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model MMV6190FZ1
Near Ijamsville, MD 21754
Brian R.
Job Details:
06/09/2022
cx complaint is with unit and running and unit says open or close door and it is. says its not all the time and at times the light wont come on when you oped door. she knows unti is O-O-W. tested and checked unit and found unit to have interlock issues with the switched. unit will need service kit for interlocks. as soon as part is in office will schedule. cx paid in full.; ordrng 1 W11244490 (Interlock Kit)
We serviced a
WHIRLPOOL MICROWAVE
Model WOC54EC0HS04
Near Rockville, MD 20852
Roberto I.
Job Details:
06/09/2022
"Cx complaint clock doesn't keep the time or turns blank. The oven sometime doesn't turn off, the key doesn't respond.Ran test mode, found F6E4 error (UI/ACU state status mismatch). Connections inspected ok. Ordering console W11297728 and copernicus ACU W11261167.; ordrng 1 W11297728 (console) and 1 W11261167 (copernicus ACU)"
We serviced a
WHIRLPOOL OVEN
Model WOD93EC0AS00
Near Haymarket, VA 20169
Daniel J.
Job Details:
06/09/2022
upper oven going over temp when bottom oven in use loud noise from fan and unit not keeping time ordering temp sendor and blower fan and returning with console; ordrng 1 WPW10286217 (blower) and 1 WP74008369 (temp sensor)
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Winchester, VA 22602
Ezra M.
Job Details:
06/09/2022
"unit not heating. found thermal cutoff failed, no continuity. verified unit still under Rent-a-Center second year warranty, replaced thermal cutoff and tested. heating properly. also advised cust to have vents cleaned; ordrng 1 279816 (thermal cut off hi), used 1 279816 (thermal cutoff) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seldovia, AK 99663
Robert A.
Job Details:
06/09/2022
Cx complaint that the unit is not draining well. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle. The cx was concerned about how some water still remains in the outer tub after the wash cycle is completed. I show her the use and care guide how it recommends cx to run 'drain/spin' if they feel the unit is leaving too much water after the cycle is completed. I calibrated the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details:
06/09/2022
"CX complaint oven stops working during preheat and shows F6E1 on display.Ran test mode, found F6E1and F3E0 error.Unable to pull unit out in order to test components from control board. The unit is installed on legs extensions, several shims and slided on 2 wooden boards 1 1/2 inch wide. The refrigerator is the left side and the unit cannot be pulled out by one person because it can fell and cause damage to the property. Called office (part auth.) to ask for a 2nd tech, was told me that the cx must to pull the unit out and make it accessible for service since this is an installation issue. Advised cx, he was unhappy. If we go back please try to pre id temp sensor W11598120; saved tckt"
We serviced a
WHIRLPOOL DRYER
Model NED4655EW1
Near Winchester, VA 22602
Ezra M.
Job Details:
06/09/2022
"unit not heating. found thermal cutoff failed, no continuity. verified unit still under Rent-a-Center second year warranty, replaced thermal cutoff and tested. heating properly. also advised cust to have vents cleaned; ordrng 1 279816 (thermal cut off hi), used 1 279816 (thermal cutoff) from stock"
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Seldovia, AK 99663
Robert A.
Job Details:
06/09/2022
Cx complaint that the unit is not draining well. I inspected the unit and confirmed the complaint. I found no error codes and ran a service cycle. The cx was concerned about how some water still remains in the outer tub after the wash cycle is completed. I show her the use and care guide how it recommends cx to run 'drain/spin' if they feel the unit is leaving too much water after the cycle is completed. I calibrated the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID MICROWAVE
Model KOCE500ESS20
Near Potomac, MD 20854
Roberto I.
Job Details:
06/09/2022
"CX complaint oven stops working during preheat and shows F6E1 on display.Ran test mode, found F6E1and F3E0 error.Unable to pull unit out in order to test components from control board. The unit is installed on legs extensions, several shims and slided on 2 wooden boards 1 1/2 inch wide. The refrigerator is the left side and the unit cannot be pulled out by one person because it can fell and cause damage to the property. Called office (part auth.) to ask for a 2nd tech, was told me that the cx must to pull the unit out and make it accessible for service since this is an installation issue. Advised cx, he was unhappy. If we go back please try to pre id temp sensor W11598120; saved tckt"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Berryville, VA 22611
Ezra M.
Job Details:
06/09/2022
"installed updated heater, ran diag cycle, verified no errors before or after."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW1
Near Silver Spring, MD 20904
Israel R.
Job Details:
06/09/2022
"Customer complaint unit is not heating. I tested the unit is and the unti has a bad element. REpalce element collected in full for repair. Unit is back to normal operations.; ordrng 1 279838 (element,heater 62.10), used 1 279838 (Element) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Richmond, VA 23222
Joseph D.
Job Details:
06/09/2022
"unit with non responsive control board, relay for both motor and clutch with burned on control must replace. unable to unlock door to get serial number as unit is locked. must get serial on return. cx has warranty ticket with this serial on it.; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 FSPW11419051 (control board)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Berryville, VA 22611
Ezra M.
Job Details:
06/09/2022
"installed updated heater, ran diag cycle, verified no errors before or after."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW1
Near Silver Spring, MD 20904
Israel R.
Job Details:
06/09/2022
"Customer complaint unit is not heating. I tested the unit is and the unti has a bad element. REpalce element collected in full for repair. Unit is back to normal operations.; ordrng 1 279838 (element,heater 62.10), used 1 279838 (Element) from stock"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Richmond, VA 23222
Joseph D.
Job Details:
06/09/2022
"unit with non responsive control board, relay for both motor and clutch with burned on control must replace. unable to unlock door to get serial number as unit is locked. must get serial on return. cx has warranty ticket with this serial on it.; ordrng 1 W11195971 (stator) and 1 W10754448 (clutch) and 1 FSPW11419051 (control board)"
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAB3
Near East Berlin, PA 17316
Sal R.
Job Details:
06/09/2022
"CX complai t is that the tuni is not heating. I found that the thermostat is OL. I also foun d that the dispenser is not releasing rinse aid. I am ordering 1 thermostat (WP661566) and 1 dispenser (WPW10428217). Once the pARTS ARE AVALIBLE, PLEASE HAVE SOMEONE FORM THE OFFICE CALL TO SET A RETURN DATE.; ordrng 1 WPW10428217 (dispenser) and 1 WP661566 (thermostat 5 @ tribs)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Arlington, VA 22213
Jason A.
Job Details:
06/09/2022
CX complaint FRIGE no ice or water dispense. Found water was turned off at basement. Found frost & ice buildup in FC liner above ice bin. Test ice & water dispense. Ice door motor slow to open close & doesnt close fully. Rolled towel & stuffed in opening to close air gap. CX paid in full > JJ; ordrng 1 WPW10546285 (motor ice door 44.26) and 1 WP2180353 (door-chute 14.26)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/09/2022
"installed part, unit ks ok.."
We serviced a
MAYTAG DISHWASHER
Model MDBH949PAB3
Near East Berlin, PA 17316
Sal R.
Job Details:
06/09/2022
"CX complai t is that the tuni is not heating. I found that the thermostat is OL. I also foun d that the dispenser is not releasing rinse aid. I am ordering 1 thermostat (WP661566) and 1 dispenser (WPW10428217). Once the pARTS ARE AVALIBLE, PLEASE HAVE SOMEONE FORM THE OFFICE CALL TO SET A RETURN DATE.; ordrng 1 WPW10428217 (dispenser) and 1 WP661566 (thermostat 5 @ tribs)"
We serviced a
KITCHENAID REFRIGERATOR
Model KSSC42QTS02
Near Arlington, VA 22213
Jason A.
Job Details:
06/09/2022
CX complaint FRIGE no ice or water dispense. Found water was turned off at basement. Found frost & ice buildup in FC liner above ice bin. Test ice & water dispense. Ice door motor slow to open close & doesnt close fully. Rolled towel & stuffed in opening to close air gap. CX paid in full > JJ; ordrng 1 WPW10546285 (motor ice door 44.26) and 1 WP2180353 (door-chute 14.26)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDBM00
Near Leesburg, VA 20176
Ricky E.
Job Details:
06/09/2022
"installed part, unit ks ok.."
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Wellsville, PA 17365
Andrew S.
Job Details:
06/09/2022
Cx complaint is that the unit is not starting. Upon arrival I found that the unit is turning on but not starting. I remived the front cover and tested the thermal fuse. I found that it was reading OL. I quoted the cx for the cost of the repair. Cx paid for all but the labor. I was able to schedule the return for Monday 6/13 AM. Cx will owe 120 for labor on retrun.; ordrng 1 WP3390719 (Thermal Fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/09/2022
CX complaint is the unit isnt making ICE. Inspected unit and found the IM is getting good power and is cycling just not filling with water. Ohm out valave and found valve is bad ordering Valve.; ordrng 1 WPW10420083 (Inlet Valve)
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GB00
Near Sterling, VA 20165
Jason A.
Job Details:
06/09/2022
CX complaint COOKTOP RF burner continues to spark after lit - AT ANY FLAME HEIGHTS!!! w/o blower on. Replaced manifold & SW harness. NO MORE sparking after lit AT ANY FLAME SETTING. When blower is turned on flame is being pulled away from ignitors & sparking occurs even at HIGHEST flame setting. W11105867 Called techline TL recommend plate & double or 3X filter to slow down air flow > JJ; ordrng 1 W11106057 (plate-mtr) and 2 W10905834 (filter)s
We serviced a
WHIRLPOOL DRYER
Model WED8900BC0
Near Wellsville, PA 17365
Andrew S.
Job Details:
06/09/2022
Cx complaint is that the unit is not starting. Upon arrival I found that the unit is turning on but not starting. I remived the front cover and tested the thermal fuse. I found that it was reading OL. I quoted the cx for the cost of the repair. Cx paid for all but the labor. I was able to schedule the return for Monday 6/13 AM. Cx will owe 120 for labor on retrun.; ordrng 1 WP3390719 (Thermal Fuse)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF302ESS01
Near Fairfax Station, VA 22039
Robert W.
Job Details:
06/09/2022
CX complaint is the unit isnt making ICE. Inspected unit and found the IM is getting good power and is cycling just not filling with water. Ohm out valave and found valve is bad ordering Valve.; ordrng 1 WPW10420083 (Inlet Valve)
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GB00
Near Sterling, VA 20165
Jason A.
Job Details:
06/09/2022
CX complaint COOKTOP RF burner continues to spark after lit - AT ANY FLAME HEIGHTS!!! w/o blower on. Replaced manifold & SW harness. NO MORE sparking after lit AT ANY FLAME SETTING. When blower is turned on flame is being pulled away from ignitors & sparking occurs even at HIGHEST flame setting. W11105867 Called techline TL recommend plate & double or 3X filter to slow down air flow > JJ; ordrng 1 W11106057 (plate-mtr) and 2 W10905834 (filter)s
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Charlottesville, VA 22903
Eric F.
Job Details:
06/09/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Henrico, VA 23231
Chris B.
Job Details:
06/09/2022
cx complaint unti will not heat dry inspecetd unit found no rinse aid in dispencer advised cx on rinse aid and use and care advised cx to prime hot water b4 starting ran test mode no error codes stored unit will heat in test mode
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, VA 22203
Eric W.
Job Details:
06/09/2022
complant of unit not working inspected unit found a clicking noise from control found the brown wire on 4903 relay is very lose tighten up conector and retested unit now working properly
We serviced a
WHIRLPOOL DRYER
Model WHD5090GW0
Near Charlottesville, VA 22903
Eric F.
Job Details:
06/09/2022
"Installed parts, tested unit, unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDF331PAHS1
Near Henrico, VA 23231
Chris B.
Job Details:
06/09/2022
cx complaint unti will not heat dry inspecetd unit found no rinse aid in dispencer advised cx on rinse aid and use and care advised cx to prime hot water b4 starting ran test mode no error codes stored unit will heat in test mode
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model KMHS120ESS11
Near Arlington, VA 22203
Eric W.
Job Details:
06/09/2022
complant of unit not working inspected unit found a clicking noise from control found the brown wire on 4903 relay is very lose tighten up conector and retested unit now working properly
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ02
Near Stafford, VA 22554
Tanner B.
Job Details:
06/09/2022
The cx experiencing ice under ice bin.. condensating then freezing.. found the units rh door rubbing top of lh door when closing. hinges are tweaked. needs new hinges .. also ordering ice door/ chute for possible warmer air entering ice bin area ..; ordrng 1 WPW10577864 (ice door) and 1 W10837274 (ice chute) and 1 WPW10248409 (rh top door hinge) and 1 W11240748 (rh center door hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23323
Carl A.
Job Details:
06/09/2022
"cx complaint of unit making noise found that the compressor is starting to fail as you hear the windings ordering parts needed for repairs; ordrng 1 W11574734 ( Compressor) and 2 W11504431 (7/5 Nr Ms 00)s and 1 W11504415 (COUPLER) and 2 W11506621 (6 Nk Ms 00)s and 1 W11506635 (Refrigerator Access) and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 ( 5/4 Nr Ms 00)s and 2 W11504447 (5/1.8 Nr Ms 00)s and 1 R600 and 1 W11578027 (Assembly, Evaporator) and 2 W11506620 (8 Nk Al 00)s and 2 W11504450 ( 4/1.8 Nr Ms 00)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23222
Joseph D.
Job Details:
06/09/2022
replaced adjuster kit and unit working properly. adjuster had wheel fail and break off
We serviced a
WHIRLPOOL ICE MAKER
Model WRF767SDHZ02
Near Stafford, VA 22554
Tanner B.
Job Details:
06/09/2022
The cx experiencing ice under ice bin.. condensating then freezing.. found the units rh door rubbing top of lh door when closing. hinges are tweaked. needs new hinges .. also ordering ice door/ chute for possible warmer air entering ice bin area ..; ordrng 1 WPW10577864 (ice door) and 1 W10837274 (ice chute) and 1 WPW10248409 (rh top door hinge) and 1 W11240748 (rh center door hinge)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ03
Near Chesapeake, VA 23323
Carl A.
Job Details:
06/09/2022
"cx complaint of unit making noise found that the compressor is starting to fail as you hear the windings ordering parts needed for repairs; ordrng 1 W11574734 ( Compressor) and 2 W11504431 (7/5 Nr Ms 00)s and 1 W11504415 (COUPLER) and 2 W11506621 (6 Nk Ms 00)s and 1 W11506635 (Refrigerator Access) and 1 W11109499 (Refrigerator Drier Tube) and 2 W11504445 ( 5/4 Nr Ms 00)s and 2 W11504447 (5/1.8 Nr Ms 00)s and 1 R600 and 1 W11578027 (Assembly, Evaporator) and 2 W11506620 (8 Nk Al 00)s and 2 W11504450 ( 4/1.8 Nr Ms 00)s"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Richmond, VA 23222
Joseph D.
Job Details:
06/09/2022
replaced adjuster kit and unit working properly. adjuster had wheel fail and break off
We serviced a
WHIRLPOOL OVEN
Model KODE500EBL02
Near East Berlin, PA 17316
Sal R.
Job Details:
06/09/2022
CX co mplai t was that the tuni would not heat. I was able to use a oven cart and pulled unit out of the wall. I found that the utni had lost L2. I opened the juntion and found L2 blow. I advised CX to have a licensed electrican come to the home. I collected 165.00 for service and labor charges. Please see SR # 7733846370
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Fishersville, VA 22939
Eric F.
Job Details:
06/09/2022
" 7733846645Installed element and TCO, issue persists, contacted techline, tested unit under techline direction, techline determined that the relay is not operating correctly on the control. Ordering control, will use other parts on return if necessary.; ordrng 1 W11561939 (ACU)"
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS1
Near Clarksville, MD 21029
Neil H.
Job Details:
06/09/2022
cx complaint unit not drying efficently found the per. dry light out you can hear it beep so tested unit and heater good but the u.i. need they are holding off with replacing unit 9 years old but working other wise 120 collect they will call if the decide to replace console.; ordrng 1 WPW10418326 (panel-cntl)
We serviced a
WHIRLPOOL OVEN
Model KODE500EBL02
Near East Berlin, PA 17316
Sal R.
Job Details:
06/09/2022
CX co mplai t was that the tuni would not heat. I was able to use a oven cart and pulled unit out of the wall. I found that the utni had lost L2. I opened the juntion and found L2 blow. I advised CX to have a licensed electrican come to the home. I collected 165.00 for service and labor charges. Please see SR # 7733846370
We serviced a
WHIRLPOOL DRYER
Model WED5050LW0
Near Fishersville, VA 22939
Eric F.
Job Details:
06/09/2022
" 7733846645Installed element and TCO, issue persists, contacted techline, tested unit under techline direction, techline determined that the relay is not operating correctly on the control. Ordering control, will use other parts on return if necessary.; ordrng 1 W11561939 (ACU)"
We serviced a
JENN-AIR DISHWASHER
Model JDB8200AWS1
Near Clarksville, MD 21029
Neil H.
Job Details:
06/09/2022
cx complaint unit not drying efficently found the per. dry light out you can hear it beep so tested unit and heater good but the u.i. need they are holding off with replacing unit 9 years old but working other wise 120 collect they will call if the decide to replace console.; ordrng 1 WPW10418326 (panel-cntl)
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Bowie, MD 20721
Mitchell H.
Job Details:
06/09/2022
cx complaint she tried to use broil 3 times and it seemed to not work and cut off. inspected unit today and unit got up to temp and maintained it for over 15 mins. i turned it on as soon as i goot here for dishwasher and let run. unit seems to be working as deisnged. cx possibly just didnt start it correctly. she watched me and saw it was working and said she will give it some more tries and let us know if she experiences it again.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near Cambridge, MD 21613
Alexander W.
Job Details:
06/09/2022
"CX stated unit not advancing cycle tested inspected and verified cx complaint. went to install parts per previous diag and the actuator was way off. replaced actuator with one from VS returning other actuator tested unit, unit is now operating as desgined job is complete.; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Arlington, VA 22204
Eric W.
Job Details:
06/09/2022
cx complant of unit has a small wrinkle in the door gasket where it meets the door took pic of wrinkle cx would not let me all the way in home to look at unit informed cx that this is cosmedic and door is sealing properly cx is not happy with this gasket dont need to be replaced new gasket will have more wrinkls in it and we will be chaseing it to make it look perfect
We serviced a
WHIRLPOOL RANGE
Model WFG525S0JS1
Near Bowie, MD 20721
Mitchell H.
Job Details:
06/09/2022
cx complaint she tried to use broil 3 times and it seemed to not work and cut off. inspected unit today and unit got up to temp and maintained it for over 15 mins. i turned it on as soon as i goot here for dishwasher and let run. unit seems to be working as deisnged. cx possibly just didnt start it correctly. she watched me and saw it was working and said she will give it some more tries and let us know if she experiences it again.
We serviced a
MAYTAG WASHER
Model WTW5000DW3
Near Cambridge, MD 21613
Alexander W.
Job Details:
06/09/2022
"CX stated unit not advancing cycle tested inspected and verified cx complaint. went to install parts per previous diag and the actuator was way off. replaced actuator with one from VS returning other actuator tested unit, unit is now operating as desgined job is complete.; ordrng 1 W10913953 (actuator), used 1 W10913953 (actuator) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT519SZDM09
Near Arlington, VA 22204
Eric W.
Job Details:
06/09/2022
cx complant of unit has a small wrinkle in the door gasket where it meets the door took pic of wrinkle cx would not let me all the way in home to look at unit informed cx that this is cosmedic and door is sealing properly cx is not happy with this gasket dont need to be replaced new gasket will have more wrinkls in it and we will be chaseing it to make it look perfect
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hyattsville, MD 20785
Mitchell H.
Job Details:
06/09/2022
cx complaint unit is not spinnign the clothes out properly. inspected unit and confirmed complaint. unit would try to spin and then slider would just click and not actually allow unit to spin properly. unit will need clutch and slider for return visit. cx had some sort of pop but wasnt what we needed. entitlements show unit wasnt actually at home depot until august 2021 so unit is still under warranty.; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Roberto I.
Job Details:
06/09/2022
"Cx complaint thumping noise during cycle.Ran test mode, found F0E2 error. Ran a test cycle (# 12) and then spin on test # 7. I was unable to replicate any issue. Ran a quick cycle with 4 bathroom towels, the unit worked as designed with acceptable noise and vibration consindering that is installed on a pedestal, inside a pan on the 4th floor."
We serviced a
JENNAIR REFRIGERATOR
Model JFX2897DRM02
Near Vienna, VA 22180
Jason A.
Job Details:
06/09/2022
CX complaint FRIGE RC temps are in 50s FC temps ok & icemaker working. Found RCevap iced up. Cleared ice. LED module that was replaced 9/15/2021is flickering. This is the newer cooler color temperature. The original LEDs are a warmer color temperature. Office attaching notes from that visist. CX paid in full > JJ; ordrng 1 W11087438 (motor-evap 102.04) and 1 W10695459 (LED module 9/15/2021)
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Hyattsville, MD 20785
Mitchell H.
Job Details:
06/09/2022
cx complaint unit is not spinnign the clothes out properly. inspected unit and confirmed complaint. unit would try to spin and then slider would just click and not actually allow unit to spin properly. unit will need clutch and slider for return visit. cx had some sort of pop but wasnt what we needed. entitlements show unit wasnt actually at home depot until august 2021 so unit is still under warranty.; ordrng 1 W10754448 (clutch) and 1 W10734521 (slider)
We serviced a
WHIRLPOOL WASHER
Model WFW5620HW3
Near Rockville, MD 20852
Roberto I.
Job Details:
06/09/2022
"Cx complaint thumping noise during cycle.Ran test mode, found F0E2 error. Ran a test cycle (# 12) and then spin on test # 7. I was unable to replicate any issue. Ran a quick cycle with 4 bathroom towels, the unit worked as designed with acceptable noise and vibration consindering that is installed on a pedestal, inside a pan on the 4th floor."