Service History 1101 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 06/14/2022

"unit is in warranty per receipt p.o.p. saved to quik pics. cx complaint unit not making ice, found fill tube frozen, cleared ice and advised cx to continue use. job complete."

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near East York, Pennsylvania 17402

Sal R.

Job Details: 06/14/2022

"CX complaint was that the tuni would not opperate. I found that the tuni is opperating as designed with no stored error code. Per Technical Service Pointer #: W11540964, I was able to access and replace the heating element . Unit test good."

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL02

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 06/14/2022

"cx complaint filter stuck, found stuck filter, assist cap missing, cx said it never had one, was able to break free, replaced cx supplied filter, referdback to jennair for cap replacement, left part number to order if needed, valve under sink to reduce pressure when changing filter if needed, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Columbia, Maryland 21045

Robert L.

Job Details: 06/14/2022

"cx complaint starts locks unlocks and starts counting down, found water to unit, not filling, ordering main control, valve and pressure switch; ordrng 1 W11574590 (control) and 1 W11044834 (valve) and 1 W11044866 (switch-wl)"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE60HXSS6

Near Columbia, Maryland 21046

Robert L.

Job Details: 06/14/2022

"cx complaint unit stops after few minutes, start and washing flashing, found door getting pushed open from failed rails not locking in place, replaced rails from pre-id, releveled unit tested all ops ok,....parts and labor covered under s-22916"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HBL1

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/14/2022

"cx complaint not washing well, found no errors, filter clean, ran diagnostics, ofund long stretches of sump humming but no water movement, found upper spray arm never moved, replaced sump from pre-id, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model MVWC425BW1

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/14/2022

"cx compalint leak, small amount infront of unit, no errors, ran diagnostics, leaned unit, no leaks , run marks down back panel, filled unt to top in clean cycle, drained, leaned still no signs of leaks, possible splash over from off balanced loads,"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/14/2022

"cx complaint noises, leaking at dispenser, door uneven, temp conecerns, found temps 39/2, flushed water dispenser dripping stopped cx to monitor, with cx assistance, releveled unit now door even, unabe to verifiy noise cx to record, tested all ops ok"

We serviced a

WHIRLPOOL DBL WALL OVEN

Model KODE900HSS00

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/14/2022

cx complaint is one day unit was giving error inspected unit put into daignsotics found f3e0 error only on 6/7/22 / i tested it at 350 it worked fine and no errors showed cx is going to keep an eye out and if they call back order sensor

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ02

Near Baltimore, Maryland 21206

Milton J.

Job Details: 06/14/2022

"CX complaint unit not dispensing ice. Busted out ice bin and large sheet of ice on underside. Installed new Dual Valve, Ice Maker, Ice Maker Harness and Ice Bin as previously ordered. Tested unit and went through harvest filling ice maker mold. Discussed with CX and she said since I was there to install the door switch she hasn't had any cooling issues. Unit is functioning properly. -MJrob"

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Sparrows Point, Maryland 21219

Milton J.

Job Details: 06/14/2022

Complaint strike broke. Gentleman working the lobby told me they cancelled and unit as been fixed. No service provided. -MJrob

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ0

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 06/14/2022

"cx complaint cooktop lights not turning off, steam cleean not starting, checked unit found constant 120 vac to p 10 on control from RF infinite switch, replaced switch, lights turned off, clean function enabled, tested, unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE334GPS0

Near Towson, Maryland 21204

Keith H.

Job Details: 06/14/2022

installed new control and console tested it unit is working

We serviced a

AMANA RANGE

Model AEP222VAW4

Near Chestertown, Maryland 21620

Jonathon C.

Job Details: 06/14/2022

"cx complaint, visibly damaged parts. replaced parts per prior diag. unit in landlords office. no access to power. unable to test. visible damage repaired. job is complete."

We serviced a

JENNAIR REFRIGERATOR

Model JS42SEDUDW01

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/14/2022

"cx complaint aig-refrigerator door wont close , checked unit found gasket folding over itself , steamed gasket real good and checked for proper seal ,found cam not allowing door to shut smooth replaced with new pre id cam and tested unit is now sealing like its designed too . cx agreed ."

We serviced a

WHIRLPOOL RANGE

Model UMV1160CS5

Near Bowie, Maryland 20716

Shawn D.

Job Details: 06/14/2022

"U1313Y0DPL1 cx complaint unit wont work you hit start then it shows f1e4 error code said i hope you have a control in your truck. inspected unit and tested unit confirmed error pops up when you hit start f1e4. relay connection is tight on control, checked door switches and found lower interlock switch got hot or something looks to shorted and melted some. grabbed pre id parts from van and replaced upper and lower interlock assem then put unit back together and tested and now works good. heated some water and heats good. unit is good"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near York, Pennsylvania 17402

Sal R.

Job Details: 06/14/2022

CX complaint is that the tuni is maki9ng a noise during the spin cycle. I was able to enter diag mode and found no errors. I then ran a test cycle and found the unit to be opperating as designed. CX informed me that the noise onluy happens when iteams are in the unit . I had CX load the unit and ran the spin . I found the unit again to be opperatign as designed. CX insist that the utni is makin g a noise and has done so since POP. I advised CX to run the unit as they have been and to capture the nose on video and call back in for service. I could not recreate the noise .

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Mechanicsville, Virginia 23111

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the tco kit tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Bear, Delaware 19701

Taylor F.

Job Details: 06/14/2022

Lowes picked up unit this morning. Unit is not on site.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Virginia Beach, Virginia 23454

Carl A.

Job Details: 06/14/2022

cx complaint of unit grinding checked unit to find that gear case grinding called techline spoke with Kirt was advise to not move forward with repairs as unit needs to be researched as to why it is marked as filed scrap 7733883294

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Elkridge, Maryland 21075

Emmanuel R.

Job Details: 06/14/2022

"Cs racks in the unit rolls foward when they try to us it, I inspected unit and found it out of level , leaning forward alot. I adjusted the feet and tried to level it as much as possible. Advised customer the counter is too shallow so i cant push unit all they way back so i can secure it with anchoring screw and the sub floor is too low ,feet on the unit are extended all they way. Cs will be calling a carpenter to resolved bad fitment."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, Maryland 20616

Robert A.

Job Details: 06/14/2022

"Cx complaint that ice is still getting stuck in the chute door. I inspected the unit and confirmed the complaint. I called WP techline before and they recommended slowly removing the cup to allow all ice to fall before the ice chute door closes but that does not work. I thoroughly explained the situation to the cx, they will call the WP to discuss a solution. I called WP again to document the situation. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBB

Near Halethorpe, Maryland 21227

Emmanuel R.

Job Details: 06/14/2022

"Cs icemaker not making ice, i found the icemaker not cycling, replaced icemaker , icemaker cycles now but water valve is restricted not allowing good water flow, replaced water valve tested unit, unit is now working properly. advised customer to allow 24hr72hrs for icemaker to make good ice."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Waterford, Virginia 20197

Ezra M.

Job Details: 06/14/2022

"installed gasket, verified good seal."

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 06/14/2022

"cx complaint unit not heating, found element is open and thermostats are good. ordering element 335.82 total collected by check # 626; ordrng 1 WP3387747 (element)"

We serviced a

N/A N/A

Model KECC567RWW01

Near Mountville, Pennsylvania 17554

Marc M.

Job Details: 06/14/2022

cx complaint unit will turn off the left front element while in mid cooking cycle. found failure within triple contact infintie switch that is over heating during cooking and causing the unit to disengage the relay and disrupt power.; ordrng 1 WP9763765 (switch-inf) and 1 WP8286187 (elmnt-surf)

We serviced a

KITCHENAID WASHER

Model KDPE334GPS0

Near Lancaster, Pennsylvania 17603

Marc M.

Job Details: 06/14/2022

cx complaint unit not cleaning dishes properly an dtub leaving behind residue. inspected and found that the sump assembly is not pumping duirng cycle. unit will need new sump. also found that the segment display on the front panel is disrupted and not illuminating the screen. unit will need new display lens.; ordrng 1 W11178672 (pump&motor) and 1 W10858705 (cover) and 1 W11481723 (display lens)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJW00

Near Lancaster, Pennsylvania 17601

Marc M.

Job Details: 06/14/2022

cx complaint unit not cooling. isnepcted unti and found loud buzzing from compressor when running. unit not developing frost pattern. found unit to have sealed system failure. unit will need parts and 3 count ss repair; ordrng 1 W11370574 (compressor) and 1 W11401413 (lokring 8/7) and 1 W11504420 (lokring coupler) and 1 W11368894 (condenser) and 1 W11504418 (lokring fitting) and 1 2174739 (tube) and 1 W11403094 (suction tube) and 1 W11368877 (evap) and 1 W11504449 (lokring 4/2) and 1 W11225184 (tube) and 1 W11490399 (drier) and 1 W11506623 (lokring 5/5) and 1 W11401409 (lokring 5/1.8)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Baltimore, Maryland 21230

Shane M.

Job Details: 06/14/2022

cx complaint the unit leaving alot condensation built up in unit. put unit into test mode. no error codes. found unit working properly. found cx using heavy amount of detergents. advised to use way less. i also found cx not using rinseaid. unit working properly.

We serviced a

KITCHENAID RANGE

Model KSDB900ESS4

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/14/2022

cx compaint is with the RF burner and the flame being way to high and leaving black stuff on everything. all other burners check. tested and went over unit and home is propain and believe kit not installed right. will order new kit and adjust flames and check unit again. as soon as part is in office will schedule.; ordrng 1 W11436985 (LP Kit)

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPS01

Near Annapolis, Maryland 21409

Kevin P.

Job Details: 06/14/2022

"unit is in warranty per receipt p.o.p saved to quik pics. cx complaint unit not making ice, found unit running but not circulating any water and no water in resevoir. turned unit off and removed filter then turned unit back on and it filled and made a thich sheet of ice. unit tests good, cx needs to replace the filter, job complete"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FSS03

Near Middletown, Maryland 21769

Brian R.

Job Details: 06/14/2022

replaced parts ordered and rest and checked unit. advised cx to give unit a few cycles and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC1

Near Elkton, Maryland 21921

Alexander W.

Job Details: 06/14/2022

"cx stated unit not heating tested inspected and verified cx complaint found unit had 2 error codes F2E2 &F2E1 which have to do with the HMI, found heater defective ordering HMI heater thermostat and TCO kit. cannot resched at this time due to SO parts; ordrng 1 W11419056 (fascia) and 1 WP3387747 (heater)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 06/14/2022

cx complaint unit is leaking fron underneath. inspected unit and entered into daig and found 0 error codes. ran a auto test and unit finished and i started to notice water coming out of the front. looked behind unit to find puddle under the drain hose. lifted hose to find a pin hole in it. replaced drain hose with van stock (W11244231). tested unit. unit now checks good.; used 1 W11244231 (drain hose) from stock

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Newport News, Virginia 23602

Lucas R.

Job Details: 06/14/2022

"cx complaint unit leaking from door, checked good, no error codes at this time, found lak from lower door seal screw, tightened screw, leveled unit, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW07

Near Woodlawn, Maryland 20737

Israel R.

Job Details: 06/14/2022

"Customer complaint unit light is not truning on. I tested the unit and the light is not getting 120. I tested the door switch and is not working. Installed new switch. Tested uni tis now turning light on. Unit is back to normal operations.; ordrng 1 W11384469 (Door switch), used 1 W11384469 (Switch) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Washington, District of Columbia 20002

Mitchell H.

Job Details: 06/14/2022

cx compaint unit is not working at all. found wash motor not running. installed both spray arms and sump assem. unit is now working good no leaks. draining good and job completed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Bryans Road, Maryland 20616

Robert A.

Job Details: 06/14/2022

Cx complaint that the unit is tripping the breaker. I inspected the unit to confirm the complaint. I found the unit is running fine at the moment. I did notice the wall receptacle is shared with the home security system. The amp draw from the unit is only 1.1 amps with the amp clamp. The unit needs to be on a dedicated circuit to prevent the breaker from tripping. The unit is working as designed. I called WP techline to document the issue.sr7733878114

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ01

Near Indian Head, Maryland 20640

Robert A.

Job Details: 06/14/2022

Cx canceled the appt at the door. I did not diagnose the unit.

We serviced a

WHIRLPOOL MICROWAVE

Model MT9160XEB0

Near La Plata, Maryland 20646

Robert A.

Job Details: 06/14/2022

"Cx complaint that the unit is not working at all. I inspected the unit and confirmed the complaint. I found the unit is getting 122v from the wall but not receiving it at the control. I checked the 2 thermal fuses at the top of the cabinet and the one on the right has blown. The unit will need a new magnatron and oven thermostat. The part are listed as 'no longer available' on tribles.com, so I'm unable to order the parts. I collected the service call fee by check; ordrng 1 4313613 (magnatron thermostat) and 1 4313051 (oven thermostat)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Moseley, Virginia 23120

Joseph D.

Job Details: 06/14/2022

unit with rusted out spot on tub. not reall cosmetic. will become a hole.; ordrng 1 W11409866 (tub) and 2 2countpleases

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAHZ0

Near Mechanicsville, Virginia 23116

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found mounting brackets missing cx has misplaced them instructed cx on how to fix this once obtained I did not move unit to replace sump and arm was able to do it with unit in place this were removed before. Cx will obtain new mounting brackets and installed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Woodford, Virginia 22580

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found leak at the evaporator unit will need new evaporator covered under extended 1 year builders warranty ordering the evaporator and the dye drier to fix issue took quickpic of the leak; ordrng 1 WP2188822 (evaporator) and 2 WPW10143759 (dryer)s

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS0

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 06/14/2022

"cx complaint of unit not working,found the following error code FAE2 vent wax motor failing aslo found that they unit fits Technical Service Pointer #: W11540964 ordering all parts needed for repairs; ordrng 1 W11414073 (Vent Assembly) and 1 W11545290 ( DEFLECTOR) and 1 w11537778 (element) and 1 W11410062 ( CNTRLELEC)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Portsmouth, Virginia 23701

Zachery R.

Job Details: 06/14/2022

"cx complaint unit not making ice efficiently. checked unit, unit has full ice bin, jumped t-h. come to find defective heater, heater reading open, replaced icmaker, tested, unit working as designed. left old part with cx."

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/14/2022

came out to replaced part and took unit apart and tested first as it was not done the first time. turned gas on and 1 burner at a time to find issue and bad leak from middle burner. found fuel line at valve to burner not even on valve or tight. tightened and tested and no leaks found. rasn all 5 burners on high to test and unit now checks and cx smells no gas from uniut. home has a slight gas smell from testing and working on unit. cx will let home air out and see how it does with the smell. . job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near New Market, Maryland 21774

Ricky E.

Job Details: 06/14/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Baltimore, Maryland 21209

Keith H.

Job Details: 06/14/2022

repalced heater per service bullentin

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/14/2022

CX complaint about unit not draining properly inspected and found a clog on secondary line part install is for a different brand need to order and install correct drain line CX PIF; ordrng 1 8269144A (drain hose)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Moseley, Virginia 23120

Joseph D.

Job Details: 06/14/2022

"unit will need new dispenser assembly, leaking from dispenser.; ordrng 1 w11524105 (dispenser assembly)"

We serviced a

WHIRLPOOL RANGE

Model KFGG504KPS0

Near Bowie, Maryland 20720

Dustin F.

Job Details: 06/14/2022

CX Complaint Broken KNob6/14/2022 - DF Installed Replacement Knob for Customer.

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Chestertown, Maryland 21620

Jonathon C.

Job Details: 06/14/2022

"cx complaint, unit not drying clothes. tested unit, verified complaint. found F6E1 error code for an HMU comunication failure. found vent blocked, restricting airflow possibly causing a buildup of moisture on the ui causing the comunication error. cx is going to have the vent cleaned and call us back if any issues persist. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Virginia Beach, Virginia 23464

Carl A.

Job Details: 06/14/2022

"cx complaint of unit not cooling checked unit to find locked up compressor ohmed out from side to side to find open winding on compressor ordering parts needed for repairs; ordrng 1 WPW10507886 (Refrigerator Compressor) and 1 WPW10321158 (Assembly, Evaporator) and 1 wpw10143759 (die dryer) and 1 w10913906 (coupler) and 1 4387444 (evap repairs)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HPS02

Near Mount Airy, Maryland 21771

Drew B.

Job Details: 06/14/2022

replaced evap and now checks good

We serviced a

KITCHENAID OVEN

Model KEBS107SSS04

Near Mount Airy, Maryland 21771

Drew B.

Job Details: 06/14/2022

anthony techline goc harness ) 138.28 216.55 had break in main harness and need harness per techline after checking power at all connectors and now elements ohmed good..; ordrng 1 W10171559 (goc harness special order)

We serviced a

MAYTAG DISHWASHER

Model WDF520PADM7

Near York, Pennsylvania 17408

Bernard M.

Job Details: 06/14/2022

"Replaced sump per previous tech, ran test cycle and the sump activated after water entered. Unit checks good"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ0

Near Derwood, Maryland 20855

Julian H.

Job Details: 06/14/2022

replaced interlock kit and working properly

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS00

Near Perryville, Maryland 21903

Alexander W.

Job Details: 06/14/2022

CX stated unit making strange noise. inspected tested and verified cx complaint fouind unit does not have water hooked up and ice maker is currently on. recreated sound using test 45 cx confirmed thats the sound turned ice maker off until cx hooks water up to the unit. unit is worklng as desgined job is complete.

We serviced a

WHIRLPOOL ICE MAKER

Model KUIX535HPA00

Near Annapolis, Maryland 21401

Alexander D.

Job Details: 06/14/2022

"cx doesnt have pop, but serial# should be in warranty, called office and they were able to look up mfr date of 9/27/20. cx complaint unit not making ice intermittently and cx unsure how to run cleaning cycle. inspected unit and verified complaint. ran cycle and noticed water trickling into reservoir. took filter out and now have good water flow into reservoir. let cycle run and unit made ice. advised cx to replace filter and run cleaning cycle. showed cx part# for both cleaner and filter on the door and how to replace filter and run cleaning cycle. advised cx to monitor and call back if issues persist. unit is working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Crofton, Maryland 21114

Alexander D.

Job Details: 06/14/2022

"cx complaint unit still not cooling properly, temps got worse in rc. inspected unit and verified complaint. found evap fan stalling, seemed like fan blade was hitting housing. took fan off to see if i could adjust it, wasnt hitting housing. reinstalled fan and its running now. not convinced thats the only issue since frost pattern is light and irregular. all other service tests pass. found compressor tripping overload intermittently. ordering evap fan, compressor, drier and evap fan. cx was on phone with cx service trying to get unit replaced and they asked me to call techline to document. called techline 7733884163. call cx to schedule return visit once we have eta on parts. 2ct SS tech only; ordrng 1 WPW10128551 (evap fan) and 1 W11547313 (compressor) and 1 W11504416 (8.5/6 Nr Ms 00) and 1 W11504431 (7/5 Nr Ms 00) and 1 W11506621 (6 Nk Ms 00) and 1 W11506635 (coupler) and 1 W11109499 (drier) and 1 LOKRING (LOKRING)"

We serviced a

WHIRLPOOL DRYER

Model WED87HEDW0

Near Rising Sun, Maryland 21911

Alexander W.

Job Details: 06/14/2022

"CX stated unit is squeeking during cycle tested inspected and verified cx complaint found idler and rear drum supports defective gave cx qoute for idler and drum supports cx accepted installed parts from pre-id parts tested unit, unit is now operating as desgined CX paid in full by CC job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/14/2022

door never sent out and help was still at shop and no van. about 1.5 hours away. also repair toliner worked and will need to be touched up.will order touch up paint and will bring it back when we replace freezer door. office to schedule.; ordrng 1 350930 (Whirlpool Spray Pain White)

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Mount Airy, Maryland 21771

Drew B.

Job Details: 06/14/2022

cx complaint that unit is flashing PO and not cooling effiecentlyl i found the unit to have both evaps completely iced over and will need a FULL complete defrost and replacemenr of harness fans. in stock schd for the 16th cx paid full; ordrng 1 W11087438 (fan motor 51@tribles)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Westminster, Maryland 21157

Drew B.

Job Details: 06/14/2022

cx complaint that unit is running with nothing inside and i found the unit to be lose relay on board when removed i found the relay to click and click off and on when moving slight bit and now needs the following parts.; ordrng 1 W10892389 (control) and 1 W11551558 (upper interlock) and 1 W11551761 (lower inerlock)

We serviced a

KITCHENAID DISHWASHER

Model kDFE104DSS5

Near Annapolis, Maryland 21409

Kevin P.

Job Details: 06/14/2022

cx complaint unit not draining found a blockage in air gap at sink which i cleared and unit is now draining properly. 120 service call collected by cc. job complete

We serviced a

MAYTAG REFRIGERATOR

Model WRX735SDHZ01

Near Newport News, Virginia 23606

Lucas R.

Job Details: 06/14/2022

"cx complaint unit not cooling, checked unit, both compartments at room temp, compressor not running, 119 vac to compressor, windings fluctuating between 4-6 ohms on start and run, replaced start device from vs, compressor still would not start, compressor internally locked, p and l cbe, called office scheduled for friday, sealed system tech! start device needed to replenish VS not for repair.; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11092533 (start-dev), used 1 W11092533 (start device,) from stock"

We serviced a

AMANA OVEN

Model AER6303MFS2

Near Bowie, Maryland 20716

Shawn D.

Job Details: 06/14/2022

cx complaint unit is giving error code and oven wont work. inspected unit and confimred the complaint unit has error f1e0 for Internal board failure. replaced control the control then tested and oven now works. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Monrovia, Maryland 21770

Ricardo S.

Job Details: 06/14/2022

Replaced i/m .. resume power and ice maker is filling with water.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Queen Anne, Maryland 21657

Jonathon C.

Job Details: 06/14/2022

"cx complaint. unit not advancing cycles. replaced parts per prior diag. tested unit, unit working as designed, job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Westminster, Maryland 21157

Drew B.

Job Details: 06/14/2022

cx complaint that unit is not cooling efficently in the rc section i found the unit to have good temps in the fc section but have some slight frost on the evap cover which makes sence the damper is not opening on its own regularly casuing restriction of air to cool rc and also the air to stay downward in fc and needs damper and needs approved before reschd part is stock; ordrng 1 WPW10594330 (damper in@wp)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Bowie, Maryland 20721

Dustin F.

Job Details: 06/14/2022

"CX Complaint Water Leaking and ice freezing into a big ball6/14/2022 - DF Found ice build up in freezer compartment from water leaking and loose drawer. I fixed the drawer then moved onto the main complaint. Contacted Tech Line and was given 77338783. Found Water sitting inside the icemaker inbetween the metal heater and the tray. Ran Diagnostic and found Code E5 Tech Line stated the water valve is overfilling, causing the facia to leak water into the icebox and water running down the front of the unit. PEr tech line, im ordering a tube of food grade silicone WP482338 to help fill and seal and gaps in cabinet around freezer. Seperator Assembly W10919724 Ice Chute Plate Assembly W11347435 and a dual Water Valve W11482383.; ordrng 1 WP482338 (Food Grade Silicone) and 1 W10919724 (Seperator Assembly) and 1 W11347435 (Ice Chute Plate Assembly) and 1 W11482383 (Dual Water Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Shiloh, Pennsylvania 17408

Bernard M.

Job Details: 06/14/2022

"Per previous tech, applied silicone to the top and bottom of mullion rail, disconnected condenser fan and waited 10 min. Mullion didn't heat all the way up. From the top down 2ft was still cold and inner freezer door was producing condensation. Contacted TL and and explained what was happening and they're deeming it unrepairable. WP will contact cx to discuss replacement.7733793831"

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Hampton, Virginia 23669

Lucas R.

Job Details: 06/14/2022

"replaced control, latch and actuator, calibrated, tsted, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Shippensburg, Pennsylvania 17257

Andrew S.

Job Details: 06/14/2022

Cx complaint is that the unit os not cooling in the RC section again. Upon arrival I found frost built up again on the evap cover. I removed the evap cover and and found that the evap was frosted over again. I disconnected the harness from the cabinet and checked the resistence to the heater. I was unable to get a reading. I then disconnected the harness from the heater and found that it is reading at 93 Ohms. I replaced the evap harness and then ran the heater test in diag mode and found that the element is now heating as intedned. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 06/14/2022

"came out to replace parts on unit , replace ice bin and tested unit is now properly dispensing ice and running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Denton, Maryland 21629

Jonathon C.

Job Details: 06/14/2022

"cx complaint, unit not draining. cx just had new disposal put in. installer didnt remove punch for dishwasher drain. punched out disposal. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Chesapeake City, Maryland 21915

Alexander W.

Job Details: 06/14/2022

"CX stated unit not draining and not finishing cycles. inspected tested and verified cx complaint. found unit has clogged drain pump cleared clog and tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Martinsburg, West Virginia 25401

Danny R.

Job Details: 06/14/2022

found loose hose on dreseated hose now checksok

We serviced a

WHIRLPOOL WASHER

Model WFW9470WW01

Near Enola, Pennsylvania 17025

Fred G.

Job Details: 06/14/2022

i was able to access unit and replace the electric control. tested unit and unit checks good.

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Harrisburg, Pennsylvania 17112

Fred G.

Job Details: 06/14/2022

cx complaint unit is making a grinding noise. inspected unit and turned unit on and with in 3 mins i could hear the noise. took unit apart to find the blower wheel was broken and rubbing the inside of the housing. was able to replace the blower wheel (WP697772) with van stock. tested unit and it checks good.; used 1 WP697772 (blower wheel) from stock

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Frederick, Maryland 21703

Ricky E.

Job Details: 06/14/2022

"replaced element with the rework kit, unit cks ok.."

We serviced a

JENN-AIR REFRIGERATOR

Model JBRFR24IGX00

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 06/14/2022

cx has part from jen air.will need a 2nd tech to pull unit out as i spoke with MH.cx is aware of cost of labor with 2nd tech.will need to call and reschedule; ordrng 1 2ndman

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ6

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/14/2022

cx complaint is with unit making a zapping or buzzing sound and when running the lights dim at times. says also unit vibrates against cab and might be issue as well. checked fan and ran unit multiple times. heard sound once but it was quick. she had a recording but kinda hard to pick up and pin point issue. adjusted unit as best it could be with pre drilled holes. advised we can drill more holes or enlarge either. we ran unit a bunch more and it was quiet as can be. she advised to leave it alone now it adjusted in case it was that and they will see what happens and if needed we will look at it again when we come back for other unit.

We serviced a

KITCHENAID RANGE

Model KSEG950ESS3

Near Hampton, Virginia 23664

Lucas R.

Job Details: 06/14/2022

"replaced convection fan, new baffle already in unit, heated to 425 on convection, noise did not return, unit working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Chesterfield, Virginia 23832

Joseph D.

Job Details: 06/14/2022

"cx complaint that units cycle is not getting cancelled, as per https://s3.amazonaws.com/sm-backend-production-attachments/service-pointer-w11525545-revb.pdf solution is to connect to wifi for over the air update to fix this problem."

We serviced a

WHIRLPOOL WASHER

Model WFW92HEFW0

Near Sterling, Virginia 20164

Richard B.

Job Details: 06/14/2022

"CX complant. Washer fills and dosent stop. Inspected unit and found overflow error code. Found valve defective and failing. Replaced valve and tested unit. Working as designed. Job completed, RB"

We serviced a

WHIRLPOOL DRYER

Model WCD3090JW0

Near Washington, District of Columbia 20002

Mitchell H.

Job Details: 06/14/2022

got to unit and found issue to be with the rear panel hitting the blower wheel. not any sort of motor belt or pulley issue. took panel off and tried to push it back to original but it is too warped and is causing noise when drum is being turned. ordering all parts to replace back panel proerly.; ordrng 1 w11519684 (heater seal) and 1 w11519685 (heater chanel) and 1 w11519687 (heat pad) and 1 w11544342 (spoiler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Fayetteville, Pennsylvania 17222

Andrew S.

Job Details: 06/14/2022

Cx complaint is that the RC door gasket is not sealing. Upon arrival I found that the seal has a compressed spot in the about half way down on the lh side of the door. I was able to use my heat gun and reshape the gasket. Unit is now sealing correctly. Job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Frederick, Maryland 21703

Ricky E.

Job Details: 06/14/2022

"installed parts and verified operation, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW7000DW0

Near Frederick, Maryland 21703

Ricky E.

Job Details: 06/14/2022

customer stated that the unit wasnt draining and wasnt making any noise.. verified the issue and fnd the units pump is seized.. need part..; ordrng 1 WPW10581874 (pump-water)

We serviced a

WHIRLPOOL OVEN

Model KODC304ESS01

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 06/14/2022

Cx complaint is that qfter the last repair the top oven has been taking 2 hours to preheat. Upon arrival I attempted to preheat the oven and found that after about 20 mins the temp had not gone above 140 per my thermocoupler. I also found that the broil element was not heating up during the preheat cycle. I removed the top cover and found that the P3-1 connector was not secured on both pins. I was only making contact on one of the connectors. I was able to reconnect the harness securely. I found that unit then preheated and held temp. Job complete

We serviced a

KITCHENAID ICE MAKER

Model KUIX535HPS00

Near Union Bridge, Maryland 21791

Brian R.

Job Details: 06/14/2022

replaced harness and turned unit back on. water came in and all pumps came on advised cx to let unit run the next 24 hours and see how it does and call back if needed. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ04

Near Westminster, Maryland 21158

Drew B.

Job Details: 06/14/2022

cx couldnt find recipt and is contacting wp for auth since they think its just around a year maybe under but need pop and told them to call for an auth for repair. of parts or both. etc.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Red Lion, Pennsylvania 17356

Sal R.

Job Details: 06/14/2022

"Per the previouse tech, i was able to access and replace the control. I then recalibrated the control and unit test good. I informed CX to allow a min of 24hr's before the unit returns to the reccomended temps. CX is paid in full on previouse visit."

We serviced a

WHIRLPOOL REFRIGERATOR

Model GD5PHAXMS10

Near Shrewsbury, Pennsylvania 17361

Sal R.

Job Details: 06/14/2022

"CX complaint is that the he pulled the unit out and mistakingly punchered the water line to the filter housing. I am ordering 1 water line (8201597). Part is avalible, at Tribs. i have set a retutn date for 6/17; ordrng 1 8201597 (filter head water line 3@ tribs)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Westminster, Maryland 21158

Drew B.

Job Details: 06/14/2022

cx complaint that unit is not washing or doing anything i found the error code f4e3 and unit drains fills and doesnt spray will need new pump W11025157 and instock schd for thursday the 16th; ordrng 1 W11025157 (pump&motor)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Pasadena, Maryland 21122

Kevin P.

Job Details: 06/14/2022

"unit is in warranty. cx complaint unit not powering on, found issue in outlet, if i wiggle the plug the unit powers on and wiggle the other way it goes off. did the same thing with my outlet tester and saw the neutral dropping out as its wiggled. unit tests good when ran to another outlet. job complete"

We serviced a

MAYTAG WASHER

Model MVWB765FC3

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 06/14/2022

"cx compalint the unit is making a lot of noise during the cycle. checked the unit and foudn oil leaking form the gearcase. this means the unit needs a new gearcase, slider, rotor, etc. ordering all parts needed to resolve the issue. will return once the parts come in.; ordrng 1 W11161960 (agitator) and 1 W11393685 (gearcase) and 1 W11195971 (stator) and 1 W11260238 (rotor)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ08

Near Martinsburg, West Virginia 25401

Danny R.

Job Details: 06/14/2022

not all hiogh side parts are ordewred will need cap and trans as well; ordrng 1 W11545871 (trans) and 1 W11545871 (cap)

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Keswick, Virginia 22947

Kyle A.

Job Details: 06/14/2022

Cx complaint of end of cycle signal being too quite and of the unit rattling. Did confirm the rattle due to dented blower housing causing it to contact the base of the unit and end of cycle signal is as designed. Will need to return with housing and collar.; ordrng 1 WPW10211911 (Blower housing) and 1 WPW10314173 (Roller) and 1 WPW10344699 (Collar)

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