Service History 1100 - VIA Appliance

We serviced a

JENN-AIR RANGE

Model JES9800CAF01

Near Alexandria, Virginia 22307

Lloyd B.

Job Details: 06/14/2022

"Cx complained some of the buttons did not work. Installed new user interface and tested and all the buttons now work but when testing for the blower motor, it does not turn on. The motor is connected and receives 123vac. Unit needs new blower motor; ordrng 1 WPW10201322 (motor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 06/14/2022

"cx complaint shelf or drawer bin hard to slide - refrigerator checked unit found bottom left draw had a roller that was not making contact with bin whenever pulled in and out uninstalled roller and made sure everything checked good reseated roller properly and draw is now making proper contact and is shutting as it should and not unseating itself from roller , checked all major componets and everything checked good . unit is running as designed at proper temp"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Staunton, Virginia 24401

Kyle A.

Job Details: 06/14/2022

Installed pump and unit is now as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Rockville, Maryland 20852

Roberto I.

Job Details: 06/14/2022

"Cx complaint warm temp in both compartments.Found frost build up on evaporator and cover. Ran test mode and forced defrost, it didn't turn on. Removed control box, no power sent to the heater (white to brown wire). Left forced defrost on and after few minutes the relay closed amd the heater turned on. Ordering control box W11546609. Pre id thermistor to be used on return.; ordrng 1 W11546609 (control box)"

We serviced a

KITCHENAID OVEN

Model KODE300ESS02

Near Franklin, Virginia 23851

Zachery R.

Job Details: 06/14/2022

"replaced both controls, ui, temp probe, and gasket, tested, unit cutting about 1 min into preheating, come to find broil element shorted to ground, repositioned broil element, tested, unit working as designed."

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Chesapeake, Virginia 23325

Austin D.

Job Details: 06/14/2022

came out to repalce the door to find out that the new door had a 1/4 in line for water flow and the unit has a 5/16 in line coiming from it. therefore the unit needs a connector to go from 1/4 in to 5/16 in. part on order. will return once it comes in.; ordrng 1 wp4373559 (1/4 in to 5/16 in connector for water line)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, Virginia 23513

Carl A.

Job Details: 06/14/2022

"cx complaint of unit not making ice,checked unit to find icemaker failed,replaced icemaker tested unit works as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Alexandria, Virginia 22310

Lloyd B.

Job Details: 06/14/2022

Cx says she does not want to pay any money for the repair. Explained it would probably need parts plus shipping labor and tax. Service declined. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Edgewood, Maryland 21040

Neil H.

Job Details: 06/14/2022

cx complaint unit making noise while washing found the suspension rods loose and the lid around hinges spliting new lid needed.; ordrng 1 W11130356 (Whirlpool Washer Suspension Rod Kit) and 1 W11259006 (lid) and 1 WP8572974 (Whirlpool Washer Lid Right Hinge) and 1 WP8563965 (lid hinge)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ

Near Stevensville, Maryland 21666

Jonathon C.

Job Details: 06/14/2022

visibly damaged parts. door and console damaged. ordering entire door along with control just in case. unable to test function as buttons did not work. unable to resched.; ordrng 1 W11233303 (door panel) and 1 W11109120 (console) and 1 W11098822 (inner door) and 1 W11348053 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Lusby, Maryland 20657

Shane B.

Job Details: 06/14/2022

"installed pump and motor. cleared error codes and ran service cycle. unit completed cycle with no issues, no leaks, and no error codes. unit is working as designed."

We serviced a

KITCHENAID O.T.R MICROWAVE

Model KMHC319ESS05

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/14/2022

7733878869 cx complaint is condesation buildup and rust on door in unit inpsected unit no error codes stored called techline was told unit is working as designed i replaced door

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Baltimore, Maryland 21206

Milton J.

Job Details: 06/14/2022

"Cx complaint unit not coming on. Inspected and confirmed. Found the wire to the Thermal Fuse was loose. Crimped down and reconnected. Reassembled, put back in place and tested with CX. Unit is now functioning properly. -MJrogb"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near College Park, Maryland 20740

Israel R.

Job Details: 06/14/2022

Installed new damper. Unit is back to normal operations.

We serviced a

WHIRLPOOL DRYER

Model MED7230HW2

Near Woodbridge, Virginia 22191

Robert W.

Job Details: 06/14/2022

CX Complaint is unit isnt heating. Inspected unit and fond control fault tested power to control and its getting good power replaced and tested and found the motor is tripping breaker while unit was removed found the connectgor on thermostat not secured so connector is falling out when unit starts up. Ordering motor and will use thermostat on return.; ordrng 1 W11549461 (Motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 06/14/2022

"CX Complaint is the door gasket isnt sealing and filter is stuck. Inspected unit and found the right door gasket has failed and magnet stril coming out od gasket and not sealing door, Also found the filter stuck tried removing and the housing failed causing filter to hang, Ordering Gasket and filet hosuing.; ordrng 1 WP67001668 (Filter housing)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ01

Near Virginia Beach, Virginia 23462

Austin D.

Job Details: 06/14/2022

cx compalint unit not cooling or making ice. checked the unit and found the unit at 50 degrees. both sections. checked my poressures and unit was running in a vacuum. added refrid=gerant to locate the leak with no luck. called techline and was told to order nitrogen and pressure test at 140 psi and see if pressure holds for over 15 minutes. then we can determine if leak is in cabinet or if it is insufficient compressor.; ordrng 1 sealedsystem (sealed system) and 1 W10309988 (compressor) and 1 nitrogen (nitrogen)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB8959SKZ0

Near ,

Alexander W.

Job Details: 06/14/2022

CX stated unit is leaking inspected tested and verified cx complaint found top right corner of tub is leaking water from seem. tub is defective ordering tub cannot resched due to part being shipped to CX; ordrng 1 W11409866 (tub)

We serviced a

WHIRLPOOL RANGE

Model KCGC506JSS00

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/14/2022

"cx complaint front left burner not working , found top of igniter not arching properly to burner , ordering new spark igniters .; ordrng 1 W11580024 (IGNTR-SURF) and 1 W10892340 (IGNTR-SURF)"

We serviced a

KITCHENAID RANGE

Model KSGB900ESS3

Near Woodbridge, Virginia 22192

Robert W.

Job Details: 06/14/2022

CX Complaint is the RF burner not working. Inspected unit and found the RF ignitor not sparking properly which is keeping the RF burner from igniting. Ordering Ignitor and burner head; ordrng 1 WPW10256028 (RF burner head) and 1 W11447374 (RF ignitor)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL01

Near Nottingham, Maryland 21236

Milton J.

Job Details: 06/14/2022

"CX complaint unit intermittenly making noise. Noise not present when arrived. Put into service mode and tested all fans, damper and compressor and not not present. Checked evap covers and no icing on. Did however find a chunk of ice at the left FC door slide and frosting on the right FC door sliding leading to believe the door is sticking open at times and allowing frost to build up around the FC evap fan and while closed firmly, like at the moment, it goes away. Wife had then said when I asked there was some frost build up on the food in the FC. Talked to CX about recording noise the next time it is present and taking notice to if it is happening when RC or FC fans are running or if stops when they stop. Ordering RH RC Slide and LH FC Slide. -MJrob; ordrng 1 W10795844 (LH Slide) and 1 W10795848 (RH Slide)"

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Leesburg, Virginia 20176

Richard B.

Job Details: 06/14/2022

"CX got notified about a possibal issue. Inspected unit and found element needs replacing due to posssibal faulty grommetts. Replaced heater and tested unit. Working as designed. Good spray pressure , Good drain. Job completed, RB"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM604KPS0

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 06/14/2022

unit had a leak few weeks ago bray and scarf came out and replaced heater (gold fitting) installed new heater with the silver coloring with the exposy tested unit checked for leakds and also checked connectors to make sure they was secure no faults during testing

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHV08

Near Woodbridge, Virginia 22193

Robert W.

Job Details: 06/14/2022

"CX Complaint is the unit has low water flow at dispenser. Inspected unit and found unit isnt getting enough water pressure to unit found a shark bite with a thin copper line feeding water to unit, Ohm out valve and vale is good pulled filter and pressure didnt change checked resvoir and its good not frozen. advise cx to have a plumber come and correct supply to unit"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Lexington Park, Maryland 20653

Shane B.

Job Details: 06/14/2022

installed ice make and tested it. it cycles but does not fill. i can hear valve running. water line is clogged. i can not get it to clear. unit needs ne waterline. scheduled with office for 6/167733878911; ordrng 1 W11415785 (water line)

We serviced a

KITCHENAID DISHWASHER

Model KDTE334GBS0

Near Manassas, Virginia 20112

Robert W.

Job Details: 06/14/2022

"CX Complaint is the unit will not start up. Inspected unit and found error code for door switch, Tested unit and unit would start up pulled door panel and ohm out switch and found switch faulty. Ordering Door switch; ordrng 1 WPW10653840 (Door switch)"

We serviced a

JENNAIR MICROWAVE

Model JMC2430IL01

Near Manassas, Virginia 20112

Robert W.

Job Details: 06/14/2022

CX Complaint is the light is out. Pulled unit and found loose connection reseatted and tested unit is working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Mechanicsville, Maryland 20659

Shane B.

Job Details: 06/14/2022

"complaint is the same as all previous visits. unit doesnt drain at end of cycle. when i arrived unit was full of water and was beeping. i pressed cancel and unit drained fine. checked for codes and found F9E1 long drain, F10E2 vent wax fan issue, F8E4 overfill. same codes as before. i called techline, they had me verify the 90 on the drian line is not pintched, high loop is installed and drain lines look clear. they said they have had issues with drain pumps not working when they get hot and poor connections in the harness. advised replacing both. 7733880418. ordering drain pump, harness and control board to be safe. schedule when parts are avilable.; ordrng 1 W11568793 (harness) and 1 W11412291 (drain pump) and 1 W11410066 (control board)"

We serviced a

WHIRLPOOL MICROWAVE

Model MVWP575GW1

Near Rockville, Maryland 20852

Roberto I.

Job Details: 06/14/2022

"CX complaint washer not spinning, wet clothes at the end of the cycle.Ran test mode, found F5E1 (lid switch fault). Ran a test cycle the unit worked ok and drained but the standpipe was clogged and the water overflowded. Advised cx to call a plumber. Ran manual spin, it worked ok. Ordering lid lock WPW10482836. Return visit 6/21/22; ordrng 1 WPW10482836 (lid lock)"

We serviced a

KITCHENAID DISHWASHER

Model KDTE234GPS0

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/14/2022

"cx complaint unit leaking , checked unit found no error codes , while testing unit everything checked good , did find valve sticking open whenever unit calls for water , replaced valve and tested unit is running as designed with no leaks , let unit run a quick cycle and no signs of leaks . unit running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Phoenix, Maryland 21131

Keith H.

Job Details: 06/14/2022

cx complaint is unit arrived damaged. inspected unti and found dents in outer door; ordrng 1 W11416785 (outer door)

We serviced a

JENNAIR RANGE

Model JGS9900CDB01

Near Norfolk, Virginia 23513

Carl A.

Job Details: 06/14/2022

replaced all parts tested unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Toano, Virginia 23168

Jason T.

Job Details: 06/14/2022

"Cx complaint, not draining, found loose connection at the drain pump housing, verified vac voltages. Installed pre-i'd drain pump, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Portsmouth, Virginia 23704

Zachery R.

Job Details: 06/14/2022

"cx complaint icemaker is loud during operation, verified loud icemaker motor, replaced icemaker, tested, unit working as designed. advised cx to wait 24-48 hours for ice production."

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Rainier, Maryland 20712

Israel R.

Job Details: 06/14/2022

"F8E1 Long fill no fill. Customer complaint unti is not finishing cycle it gets stuck on wash. . I tested the unit and the found F8E1 error and wash light blinking. Ran test and the washer completed the cycle. Calibrated. Ran rinse and spin and the unit filled then started drainnig and it kept draininig when the water was all out. Ordering control, valve, acturator and drain pump. Call custoemr when control is available.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve) and 1 W10919003 (pump-water)"

We serviced a

WHIRLPOOL FREEZER

Model WRF535SWHZ07

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 06/14/2022

cx complaint the unit is closing all the way in freezer. checked the unit and found that the rails were not allowing the unit to close al the way. replaced the rails and removed allice. advised cx to open freezer door from the center. unit is running as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT1L1TZYW00

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 06/14/2022

CX complaint was that the unit would not cool. I found the unti will need 1 sealed system repair. I quoted CX for the cost of the repair.

We serviced a

WHIRLPOOL COOKTOP

Model n/a

Near York, Pennsylvania 17408

Sal R.

Job Details: 06/14/2022

CX canceled call after discussing the age of the unit and pricing points. I am movign on.

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Waynesboro, Virginia 22980

Kyle A.

Job Details: 06/14/2022

Cx complaint of sump making a loud grinding noise and vibrating cabinet. Did confirm units wash pump is causing the vibration and noise. Will need to return to replace pump.; ordrng 1 W11416362 (Pump motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHV08

Near Richmond, Virginia 23223

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found freezer evaporator frozen over completely top to bottom removed and replaced the thermistor and tested unit now functions normally melted off remaining ice.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Mechanicsville, Virginia 23111

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit removed and replaced the user interface tested for proper use unit now functions normally

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC1

Near Elkton, Maryland 21921

Alexander W.

Job Details: 06/14/2022

CX stated unit will not turn on at all tested inspected and verified cx complaint found HMI and control defective replaced HMI and tried to get info from old control and HMI never synced reordering HMI left both controls there for new UI install reordering fascia cannot resched due to SO part; ordrng 1 W11478519 (Fascia)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHB08

Near Montgomery Village, Maryland 20886

Ricardo S.

Job Details: 06/14/2022

"Cx complains about a water leak from dispenser, inspected unit, the ice door not closing properly, the ice begins to melt .. water tube cks ok, unit needs; ordrng 1 w11397167 (retainer) and 1 w11423782 (door-ice)"

We serviced a

MAYTAG WASHER

Model MHW6630HW0

Near Gainesville, Virginia 20155

Daniel J.

Job Details: 06/14/2022

customer complaint unitn not starting cycles but powering eer after pressing start checked fault f0 e5 for over load and a f5 e2 for latch tested found door nor locking in to latch gave customer qoute and installed and testd unit no-w locks and starts cycles deleted faults from history

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KBS

Near Mount Rainier, Maryland 20712

Israel R.

Job Details: 06/14/2022

heating element - sp w11540964 - special project s17304. Instaled new heater and tested. Unit is back to normal operartions.

We serviced a

WHIRLPOOL RANGE

Model WFE505W0JZ3

Near Charlotte Hall, Maryland 20622

Shane B.

Job Details: 06/14/2022

"complaint is the unit not heating properly and settings changing by themselves. cx tried starting a bake cycle at 375 and when she hit start the temp changed to 370 the PRE. cx said sometimes it will stop heating and go back to showing the time and when she sets timer it asks for a temp again. when cycle started interior light also turned on. i tried entering diagnostics but broil 500 degrees kept popping up instead. terminal block is properly wired, supplying 240. no damge to board. restored power and tried setting time but keypad wont respond. unit will need new contorl board. schedule when part is availble.; ordrng 1 W11567368 (control board)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Catonsville, Maryland 21228

Robert L.

Job Details: 06/14/2022

"cx complaint intermitten ice production, small cubes, no cubes, on arrival found bin full, top half made by icemaker, at least 3 dumps, found mold full, t56 E0,f58 01 cold , bin switch and door switch passsed, FC 3 degrees 12 in chamber, ice box fan ok, excellent preesure to dispense and icemaker, possible temp or switch issue, cx to monitor temp and tape switch if problem returns, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Seaford, Delaware 19973

Michael E.

Job Details: 06/14/2022

CX complaint: broken door glass. Inspected unit and veroified complaint. I found the front door glass broken and documented in pics. No other damage found. Ordering door glass and nameplate. Cannot reschedule due to no one available on site to schedule with.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Charlottesville, Virginia 22903

Kyle A.

Job Details: 06/14/2022

Installed cable and tested unit and unit is now as designed.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Abingdon, Maryland 21009

Neil H.

Job Details: 06/14/2022

cx complaint unit making noise while washing replaced the gearcase and the clutch belt and actuator recalb. washer tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Westminster, Maryland 21157

Drew B.

Job Details: 06/14/2022

cx complaint that unit is frosting in the fridge causing cooling issues in the rc section. i found the unit to have door closing issues in freezer causing the frost to restrict airflow in the rc section. will need the following parts schd for the 21st; ordrng 1 WPW10397636 (slide l 25@trb) and 1 WPW10397635 (slide35@ right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ0

Near Sykesville, Maryland 21784

Drew B.

Job Details: 06/14/2022

cx complaint that unit orginally had issues with the ice produxtion and when arrived found upper 50s in the rc section and the freezer still had some things frozen but could tell its not the right state temp wise. when checking the unit i foudn frost occuring on the evap wall on the fc rear cauing defrosting issues causing wet/ little ice prodcution as well.. will need the thermistor anf found stahled ewvap fan motor in stock schd for tomorrow; ordrng 1 WPW10384183 (thermistor 100@trb) and 1 WP2163777 (fan blade 6@trb) and 1 WPW10464673 (evap motor 15@trb)

We serviced a

WHIRLPOOL DRYER

Model WTW4816FW2

Near Pasadena, Maryland 21122

Kevin P.

Job Details: 06/14/2022

"unit is in warranty. cx complaint unit not advancing past rinse to spin out, found cold valve is completely jammed with sediment not allowing water through a nd unit has 8-1 long fill error. i explained to cx previously that she would need to put something inline in the hose to screen out sediment and she didnt. charging cx for new valve assembly, tax and shipping 107.07 total collected by cc. 100 @ trbls; ordrng 1 W11210459 (valve)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Germantown, Maryland 20876

Ricardo S.

Job Details: 06/14/2022

"Replaced parts, i ran diagnostic test, hot/cold valve working ok, also the fast speed spin.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Williamsburg, Virginia 23188

Jason T.

Job Details: 06/14/2022

"Cx complaint, no ice production, found icemaker stuck in harvest mode, verified vac voltages. Repair estimate total : Service call paid on 6-6-22 installed pre-i'd icemaker, verified icemaker fill-harvest...working as designed. (Paid in full check # 1013)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Centreville, Maryland 21617

Jonathon C.

Job Details: 06/14/2022

"cx complaint, loud noise from fridge. tested unit, verified complaint. found rattling coming from the cardboard under unit rattling against chassis. also adjusted sound deadening on condenser lines. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMBW00

Near Montclair, Virginia 22025

Robert W.

Job Details: 06/14/2022

CX Complaint is the unit isnt making ice. Inspected unit and found the IM is getting is getting good power but not filling ohm out valve and found valve misreading causing unit not to make ice. Ordering valve; ordrng 1 WPW10498976 (Valve)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Burke, Virginia 22015

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher. Checked the Heating Element. Heater Element has the Gold Heater Bushing. Installed the Heating Element. Tested the unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/14/2022

"verified purchase date and epp purchased. advised cust to contact Lowe's for the extended warranty information and number to call. unit lid is locking and unlocking, even in diag mode lock activation. unit storing f5e3, f2e1, f5e1 lid switch fault. will need lid latch and control; ordrng 1 W11307244 (latch)"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/14/2022

unit stuck in drain cycle removed console inspected pressure hose found string toucjing control sensor tricking unit to believe its full of water pushed string down made sure no blockage in pressure hose ran diag cycles twice no faults occured

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Fairfax, Virginia 22033

Christian C.

Job Details: 06/14/2022

Installed parts. Tested unit no errors and no leaks.

We serviced a

WHIRLPOOL RANGE

Model KFGD500ESS

Near Clarksburg, Maryland 20871

Ricardo S.

Job Details: 06/14/2022

"Cx complains about a funny smell coming from the oven also the front panel get too hot, isnpected unit, oven heating ok, no gas leak, oven vent cks ok, is normal is the front panel get hot, because the vent circulate the hot air in front of the oven panel"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Portsmouth, Virginia 23704

Zachery R.

Job Details: 06/14/2022

"cx complaitn unit not draining, checked unit, come to find defective drain pump, drain pump reading open, replaced drain pump ,tested. unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Belcamp, Maryland 21017

Neil H.

Job Details: 06/14/2022

was able to fix dispenser putting gasket back in and dispenser working now will attempt p.o.p.; ordrng 1 W10861000 (detergent dispenser)

We serviced a

WHIRLPOOL COOKTOP

Model JGD3430GS00

Near Sterling, Virginia 20165

Richard B.

Job Details: 06/14/2022

"CX complant. Front burners dont ignite correctly. Prior diagnosis found two front burners need caps, igniters and burner heads as well as spark module. Installed all and tested unit. Cooktop working as designed. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 06/14/2022

installed door reset unit new hinge right side confirmede water from valve entering ice tray

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Severna Park, Maryland 21146

Kevin P.

Job Details: 06/14/2022

"cx complaint display on console staying partially illuminated at all times, ordering new console; ordrng 1 W11325569 (console cs)"

We serviced a

MAYTAG DRYER

Model MEDB765FC0

Near Chesapeake, Virginia 23320

Austin D.

Job Details: 06/14/2022

cx complaint the unit is not finishing the cycles. checked the unti and found that the rollers were noisy and so was the pulley. found that the cx did not know about the moisture sensor shutting it down early. will order all parts to resolve the noise complaint.; ordrng 1 4392067 (dryer repair kit)

We serviced a

MAYTAG MICROWAVE

Model MVWC565FW1

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/14/2022

cx complaint isunit is all over when spinning and makes a squeek and started a grinding chirp sound. tested and checked unit with lid open and saw the wobble and herd the sound. unit will need gearcase and clutches reolaced. unit not leaking water or oil yet. unit will need parts. as soon as parts are in and approvel is given office will schedule.; ordrng 1 W10528947 (Drive Hub) and 1 W11454734 (Gearcase) and 1 W10721967 (Clutch)

We serviced a

MAYTAG FREEZER

Model MFX2570AEM3

Near Norfolk, Virginia 23513

Carl A.

Job Details: 06/14/2022

"cx complaint of water leaking on floor and coming out from freezer ,checkedu nit to find that the icemaker had failed orderiing part and also found that service point S38253 Duck Bill - 100% Parts Coverage More than 5 Years.applied to the replacement of drain tub replaced tested unit works as designed; ordrng 1 W10882923 (Maker Assembly)"

We serviced a

WHIRLPOOL DISHWASHER

Model IUD9750W54

Near Severna Park, Maryland 21146

Kevin P.

Job Details: 06/14/2022

"cx complaint unit not powering on, found fuse on contriol is open. ordering fuse 275.90 total collected by cc. 12 @ trbls; ordrng 1 W10258275 (bi-metal)"

We serviced a

WHIRLPOOL DRYER

Model WED9450WR0

Near Hummelstown, Pennsylvania 17036

Justin L.

Job Details: 06/14/2022

"cx complaint unit not heating. was able to access unit and checked incoming voltage. Found L1to ground was 121VAC, L2 to G was 38 VAC and L1 to L2 was 88 VAC. Isolated power cord from dryer and made sure there was continuity in the power cable. Cx will need an electrician to correct the outlet if issue still persists after please pre-id control and make mandatory for return (wpw10169969) collected for service call only no further work needed"

We serviced a

WHIRLPOOL WASHER

Model MDB8959SKZ0

Near Upper Marlboro, Maryland 20772

Shawn D.

Job Details: 06/14/2022

"replaced sump assem then tested, no leaks and motor sounds good and unint is draining good. unit is good"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Fairfax, Virginia 22032

Carl R.

Job Details: 06/14/2022

"Units was removed from underneath the counter , was able to install new heater element and removed the old element. Cx will have dishwasher installed. Heating Element - SP W11540964 - Special Project S17304 - PRE-ID Heater Bushing W11537778"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ08

Near Charlotte Hall, Maryland 20622

Shane B.

Job Details: 06/14/2022

"cx complaint is the unit not running. cx starts cycle, it runs from 1-3 seconds while making a grinding noise then unit shuts off. confirmed complaint, i could not get unit to run for more than a second. noise sounds like something grinding in the fan. took unit down and removed cover. tested several times. it worked everytime but i can still hear a little grinding. cant tell exactly where noise is coming from the its on the right side near the top of unit. could be cap, diode, mag or transformer. ordering cap, diode, mag and transformer. schedule when parts are available.; ordrng 1 W11540983 (transformer) and 1 W10574736 (capactr-mg) and 1 W11222648 (diode) and 1 W11541670 (magnatron)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Baltimore, Maryland 21230

Shane M.

Job Details: 06/14/2022

installed parts. unit working properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Fairfax, Virginia 22032

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Upper Rack Wheels has came off of the Upper Rack. Checked the Upper Rack. Found that the Wheels has fallen Off of the adjusters. Installed the Upper Rack Adjusters. Tested the Upper Rack. Unit is working as Designed. ; used 1 W10712395 ( Whirlpool Dishwasher Upper Rack Adjuster Kit) from stock

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Montclair, Virginia 22025

Robert W.

Job Details: 06/14/2022

"CX states the unit is leaking from the front left side, CX showed me the plumber has come out and the house pressure is 40psi which is in range, Ran unit in diag and found unit is leaking from front left dispenser. Ordering dispenser and valve.; ordrng 1 W11569112 (Dispenser) and 1 W11220230 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Mount Weather, Virginia 20135

Ezra M.

Job Details: 06/14/2022

"not finishing cycle. f8e1, f1e2, errors stored. found cold water valve not opening fully, used manual activation, unit spins normally, but shuts off when set to agitate. ordering motor and control and water valves.; ordrng 1 W11170319 (control) and 1 W11210459 (valve) and 1 W10890624 (motor-drve)"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Arlington, Virginia 22209

David J.

Job Details: 06/14/2022

Machine in unit 406. Cx complaint unit not working properly. Replaced control board as stated previously tested unit and ran calibration cycle. Everything is now working as intended.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Bel Air, Maryland 21014

Neil H.

Job Details: 06/14/2022

cx complaint the right door handle thread on bottom screw on handle misaligned new handle needed and the mullion sweating randomly cx said ice con. is not lined up in the back popping noise and the ice dispensing issue due to it.; ordrng 1 W10899551 (handle) and 1 WP12722815AP (rail-mulln) and 1 W11185686 (ice-contnr)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/14/2022

cx complaint is unit just stopped making ice one day and said water started coming out door a bit slow. took temp readings of 2 in Freezer 38 in FF 12 through ice maker. tested water and water strong out door. ice maker fan is loud. test 56 is E5 and all other tests checked. replaced ice maker and fan and tested unit. unit checks now. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Jessup, Maryland 20794

Emmanuel R.

Job Details: 06/14/2022

"Cs unit is not cooling both sections, I found the start device and relay have some really bad burn marks, the start device shorted and opened compressor wasnt running. Replaced start device and relay , unit is now cooling. Cs also stated that they cant level the unit , i found the pin for the RH front wheel to be out of shape not allowing the bracket for the wheel to stay stationary, ordering axle and pin.; ordrng 1 W11476984 (axle) and 1 WP2179826 (rivet) and 1 WPW10304659 (roller-cab)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/14/2022

reorder parts as part was wrong door need freezer door; ordrng 1 lw10599399 (freezer door) and 1 w11178521 (nameplate)

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS00

Near Alexandria, Virginia 22315

Lloyd B.

Job Details: 06/14/2022

Cx complained the unit did not cool. Installed new fan motor and the fan now runs and cools. Job complete

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Eldersburg, Maryland 21784

Drew B.

Job Details: 06/14/2022

cx complaint that unit is making noise and not advancingthrough cycle and found when testing that unit is having issues shifting from agitation and making a crackling sound will need the following parts schd for thursday; ordrng 1 W10721967 (pulley 100@trb) and 1 W11481722 (shifter 8@trb) and 1 W11395618 (cap 24@Trn)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near McLean, Virginia 22102

Jason A.

Job Details: 06/14/2022

CX complaint DW leak & console defective. Found unit stored in garage & outer panel is rusting. Installed console. CX will install unit in kitchen for testing before return > JJ; ordrng 1 W11461694 (Outer panel SS)

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near York, Pennsylvania 17403

Sal R.

Job Details: 06/14/2022

"CX complai t is that the tuni is not heating . I found that the mag and diode has failed. Iam ordering 1 mag and diode fuse (W11391712) / (W11256462). Once the parts are avalible, please have osmoene form the office call to set a return date.; saved tckt"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704ESS3

Near Edgewater, Maryland 21037

Alexander D.

Job Details: 06/14/2022

"cx complaint looks like a piece of plastic fell off lower spray arm and unit not cleaning dishes well. also upper rack rusting. inspected unit and verified complaint. took lower spray arm off and can see theres no plastic broken off or missing, must have been an illusion but noticed the spray arms are clogged up with food debris. bottle wash asm is also clogged but cx doesnt want to replace that at this time since she never uses it. ran diagnostics had f6e1 low water stored but in test cycle water covered element. test cycle ran good. unit will need spray arms and upper rack replaced, rack covered by entitlements. quoted 401.43, paid in full with c/c. replaced lower spray arm and ordering upper spray arm and upper rack. scheduled return visit for 6/20; ordrng 1 WPW10448645 (upper spray arm) and 1 W10728863 (upper rack)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Brandywine, Maryland 20613

Shawn D.

Job Details: 06/14/2022

cx complaint right hand door not closing how it used to after repair. inspected unit and found right hand door closer popped out. fixed closer and now door works good. unit is good

We serviced a

KITCHENAID REFRIGERATOR

Model KFIV29PCMS02

Near Forest Hill, Maryland 21050

Neil H.

Job Details: 06/14/2022

7733883341called tech line explained the repeated attempts clearing the drain but fresh food drain collapsed and the debis from insulation inside also un non repairable cx needs to reach out to aig for replacement options.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Parkville, Maryland 21234

Keith H.

Job Details: 06/14/2022

"wrong part ordered..; ordrng 1 W11566892 (Assembly, Evaporator Fan Wire (includes Bi-metal Defrost))"

We serviced a

MAYTAG WASHER

Model MVWB865GW1

Near Jessup, Maryland 20794

Emmanuel R.

Job Details: 06/14/2022

"Cs unit doesnt want to spin, i found it does spin and agitates fills and drains, test cycle passed . stored error codes of F2E1, UI stuck button. Unit is having a UI problem, Quoted customer for UI but denied repairs. Advised customer she has 30days if she changes her mind."

We serviced a

WHIRLPOOL WASHER

Model WFW72HEDW0

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/14/2022

CX complaint about unit giving a fault found error F3E1 pressure sensor fault erased error ran a test cycle went all the way to spin but it was stuck on drain failure with press sensor 2 TECHS STACK UNIT CX; ordrng 1 WPW10448876 (switch-wl) and 1 2TECHS (STACK UNIT)

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Clinton, Maryland 20735

Shawn D.

Job Details: 06/14/2022

cx complaint unit wont start said it wont sense and motor wont turn or heat said it just beeps. inspected unit then checked for errors and had f2e1 f4e4 so cleared them and unit went through diagnostic test just fine. started a normal cycle it started and sensed fine and is heating so checked vent flow and seems ok. i started unit about 15 times and worked everytime. not sure what happened but unit is working fine today. unit is good

We serviced a

WHIRLPOOL FREEZER

Model KRMF606ESS01

Near Clinton, Maryland 20735

Shawn D.

Job Details: 06/14/2022

arrived freezer 30 fridge 46 opened system and had more freon in it than expecting but maybe was air mixed with freon. took fridge apart to find ice build up on right side like low charge. replaced the fridge eavporator due to leaking freon then added coupler to compressor and drier then vacumed unit down then filled to 6 oz and started cooling. told cx to give 24 hours to get down to temps. unit is good

We serviced a

IKEA REFRIGERATOR

Model IX5BBEXDS00

Near Paeonian Springs, Virginia 20129

Ezra M.

Job Details: 06/14/2022

"not defrosting fully. per service pointer, defrost thermistor replacement needed. replaced thermistor."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/14/2022

"upon arrival icebox fan not running, and all other fans quiet, replaced icebox fan perprevios, reset power, t36 and t3 all fans working and quiet, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Ellicott City, Maryland 21043

Robert L.

Job Details: 06/14/2022

"installed Fc evap fan motor w/harness,, foundold motor scorching hot, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model KCGS550ESS01

Near Leesburg, Virginia 20176

Ezra M.

Job Details: 06/14/2022

"front right burner not lighting. metal stem in ignitor not visible. found pulled out of ceramic holder. replaced ignitor, tested, all burners igniting and working properly."

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