Service History 110 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ01

Near Washington, DC 20010

Sherwood

Job Details: 10/23/2023

cx complaint not cooliong. arrived and confirmed issue. found all fan and compressor running. fc 52 rc 64. no frost pattern on evap. this is a ss issues.; ordrng 1 W11368877 (evap) and 1 W11504449 (coupler) and 1 W11370574 (compressor) and 1 w11504419 (coupler) and 1 W11490399 (filter drier) and 1 W11506623 (coupler)

We serviced a

WHIRLPOOL REFRIGERATOR

Model JS48SEDUDB01

Near Potomac, MD 20854

Roberto I.

Job Details: 10/23/2023

"Cx complaint no cool. Ice melting and refreezing in the bin.Found oth compartments at room temperature. Compressor not runing, inverter blinking 4 times. Confirmed 120V and 7Vdc suppliied to the board. Unit also needs ice door, ice chute door and motor . Ordering inverter W10629033, ice chute motor WPW10546285, ice chute door WP2180353, and ice door WPW10504754. Collected in full ($656.52); ordrng 1 W10629033 (inverter) and 1 WPW10546285 (ice shute motor) and 1 WP2180353 (ice chute door) and 1 WPW10504754 (ice door)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Herndon, VA 20171

Jason A.

Job Details: 10/23/2023

CX complaint FRIDGE cooled for 1 to 2 days made ice then temps got warm. Unit unplugged. Connect gauges & read zero at loside & hiside. Plugged unit in & -13 loside 28hiside. No frost pattern. 45Watts. Isolate hiside & pressure checked 141psi & sprayed all lines exposed & evap. No bubbles. Isolate loside no pressure drop. Lost 1 psi hi side in under 18minutes. Called techline again to document. Non-repairable > JJ

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Potomac, MD 20854

Roberto I.

Job Details: 10/23/2023

"CX complaint noisy while running. Left door not closing properlyUnable to replicate any noise. Tested fans, compressor, icebox fan, and icemaker. No unusual noises and no vibrations. Found mullion with top clip out of place. Removed and reinstalled part. Unit goood to go"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LW0

Near Dover, DE 19901

Taylor F.

Job Details: 10/23/2023

Replaced fascia from previous diagnosis and unit is now working as designed. Job is complete.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Halethorpe, MD 21227

Robert L.

Job Details: 10/23/2023

"cx complaint top rack falling , found adjusters seperated, replaced adjusters from pre-id, tested all ops ok, collected $213.79 visa, cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ01

Near Milford, DE 19963

Frederick R.

Job Details: 10/23/2023

CX complaint is no ice. Inspected/tested and could not get IM to harvest at all in test 44. Found arm frozen up inside and stripped out. Replaced IM from pre-id. CX paid $290.33 by ck and is paid in full. Power cycled IM and tested and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Chesterfield, VA 23832

Chris B.

Job Details: 10/23/2023

cx comp unit rc door will not seal insp unit conf cx comp unit will need rc ss door to complete repair ship door to cx; ordrng 1 LW10912110 (ss door) and 1 WP2309941 (bar) and 1 W11223753 (badge)

We serviced a

WHIRLPOOL DRYER

Model WED560LHW2

Near Ashburn, VA 20148

Richard B.

Job Details: 10/23/2023

"CX complant. Dryer stops on its own after a while. Inspected unit and found no error codes. Found dryer is heating . Ran a vent test and card fell off hanger indicating a clear vent/ Ordering motor , harness blower wheel and control , Further work needed. RB; ordrng 1 WPW10298258 (harness) and 1 W11565024 (control) and 1 W11234001 (motor) and 1 W11327190 (wheel)"

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Richmond, VA 23236

John P.

Job Details: 10/23/2023

"Found wire not seated on UI, seated wire tested working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Spotsylvania Courthouse, VA 22551

Thomas B.

Job Details: 10/23/2023

Cx Complaint unit is not working properly inspected unit removed and replaced the wash plate and the drain pump tested for proper use unit now functions Normally

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Bon Air, VA 23235

John P.

Job Details: 10/23/2023

Cxs complaint door not sealing confirmed complaint and also paint has come off of panel causing rust spots to get on clothes ordering needed parts; ordrng 1 279443 (Panel) and 1 W10906683 (Seal) and 1 WP695737 (Door) and 1 WP3389441 (Catch) and 1 Wp279368 (Adhesive)

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JS1

Near Bumpass, VA 23024

Thomas B.

Job Details: 10/23/2023

Cx complaint unit is not working properly inspected unit removed and replaced the element tested and inspected for proper use unit now functions Normally

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, MD 20707

Leon

Job Details: 10/23/2023

"Client's complaint was frigerator wasn't cooling, saying that the freezer was frozen over. Due to the brown wire being disconnected, replace the heater tested the unit. Everything worked as a should"

We serviced a

WHIRLPOOL RANGE

Model WFE550S0HZ1

Near Ashland, VA 23005

Thomas B.

Job Details: 10/23/2023

Cx complaint broil has came on few times over past few months qouted 284.31 for replacement of control cx declined stated whirlpool stated they were covering everything informed cx whirlpool only covered the service call. Called whirlpool safety to see if they would cover they stated since I cannot duplicate issue and it's not a consistent issue they would not be covering.

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Beltsville, MD 20705

Leon

Job Details: 10/23/2023

Replace part tested unit everything worked as it should

We serviced a

WHIRLPOOL RANGE

Model WFG505M0MS0

Near Brambleton, VA 20148

Richard B.

Job Details: 10/23/2023

"CX complant. Oven dosent work. Prior dagnosis found unit needs control , Installed control and tested unit. Oven heating , Broil heating. Job completed. RB"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Bel Air, MD 21015

Neil H.

Job Details: 10/23/2023

"F0E3-OVER LOADF3E1F3E2SOCK WAS IN THE PUMP AND THE ROTOR AND CABINET HAVE OIL EVERYWHERE UNIT WORKING NOW ANS SOUNDS NORMAL BUT GEARCASE NEEDED AND ROTOR/STATOR; ordrng 1 W11393685 (Whirlpool Washer Transmission Gearcase) and 1 W10754158 (motor stator) and 1 W10734521 (Whirlpool Washer Clutch) and 1 W10754448 (Whirlpool Washer Clutch) and 1 W10754161 (motor rotor), used (2COUNT GEARCASE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8500DC2

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/23/2023

washer top ;load lf error displayed checked faults showing f8e1 error stored started cycle on cold nothing enteringn sugguested and replaced valves tested checked for leaks none present customer paid in full by cc

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Virginia Beach, VA 23453

Lucas R.

Job Details: 10/23/2023

"thawed evap, replaced evap cover and control, found gap between cabinet and liner, sealed with silicone, reassembled, tested, unit working as designed.; ordrng 1 8201711 (adhesive LRVS), used 1 8201711 (ADHESIVE LRVS) from stock"

We serviced a

WHIRLPOOL RANGE

Model WFE535S0LZ2

Near West River, MD 20778

Shane B.

Job Details: 10/23/2023

installed all ordered parts and restored power. temp prob reads 64 degrees in diagnostics at room temp. started a broil cycle. element came on and stayed on. ran the convection bake and the noise started as soon as the fan came on. i found some of the fan blades were bent. once straight unit was much quieter but still makes a little noise. ordering fan blade. schedule when part is availbel.; ordrng 1 W11548753 (fan blade)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near College Park, MD 20740

Leon

Job Details: 10/23/2023

Cx complaint was unit Rc lights didn't cut on confirmed issue seen the light switch in unit was missing cx would need a light switch ; ordrng 1 W11123941 (Light switch for RC)

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Mechanicsville, VA 23116

Thomas B.

Job Details: 10/23/2023

Removed and replaced the tub ring tested for proper use unit now functions Normally

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Richmond, VA 23238

Joseph D.

Job Details: 10/23/2023

Cx complaint that unit would not drain confirmed complaint found drain plug not fully seated on drain. Unit now no working properly. No other issues noted .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Harrisonburg, VA 22802

Danny R.

Job Details: 10/23/2023

called tech line made report unit is still frosting up and door wasnt staying closed either tech line said uniut will be sent for review

We serviced a

JENNAIR COOKTOP

Model JGD3430WB00

Near Ijamsville, MD 21754

Justin S.

Job Details: 10/23/2023

cx says they had a pipe leak all over the unit. pulled the unit apart and inspected to find all the water is now dry. nothing corroded. reassembled and tested. the unit is sparking good and igniting all the burners. the fan is working good. the unit is now good

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Littlestown, PA 17340

Bernard M.

Job Details: 10/23/2023

"Replaced inverter, set for 1 min and after 20 sec the F1E5 error code displayed. Found the inverter isn't sending signal to control and it causes unit to shut down. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11325786 (control) and 1 W11325604 (inverter) and 1 W11346197 (magnetron)"

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Richmond, VA 23233

Joseph D.

Job Details: 10/23/2023

Found unit with stretch belt and issues on bulky cycles replaced stretch belt and unit now working properly; ordrng 1 WPW10006384 (Belt dj van stock)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near York, PA 17403

Sal R.

Job Details: 10/23/2023

"Per the previouse tech, I was able to access andreplace the control and the console control. I then plugged unit in and ran a auto test. Unit test good. I installed new zip tie."

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Richmond, VA 23224

Chris B.

Job Details: 10/23/2023

replaced control and latch tested unit now locks and mod serial saved unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WFW9620HBK3

Near Upper Marlboro, MD 20774

Shane B.

Job Details: 10/23/2023

cx complaint is the hinge on the door breaking. confirmed complaint. the middle is missing a piece. unit will need a new hinge assembly. ordering part. schedule when part is available.; ordrng 1 W11310038 (hinge assembly)

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Potomac, MD 20854

Roberto I.

Job Details: 10/23/2023

"Cx complaint F2E1 pops on display while baking.Ran test mode, confirmed error code. Removed console, confirmed 14Vdc supplid by the bord. Ordering console W11449303; ordrng 1 W11449303 (console)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH78019HZ05

Near Waldorf, MD 20601

Davonte

Job Details: 10/23/2023

"cx complained unit light wasnt coming on. confirmed cx complaint after inspecting unit, after inspecting the bulb notice bulb was burnt out. unit will need new light bulb; ordrng 1 W10709921 (bulb)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/23/2023

F3E3 for shorted inlet thermistor ordering the inlet thermistor will return with the control and TCO as Needed; ordrng 1 WP8577274 (Inlet thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Charlotte Hall, MD 20622

Davonte

Job Details: 10/23/2023

"cx complained icemkaer was leaking, couldnt confirm cx complaint after runniung diag test. after further inspection on icemaker, i notice that icemaker wasnt leveled. they may have caused the icemaker to leak. releveled IM. ran service test 45 and 46. unit completed harvest, unit filled with water and didnt leak."

We serviced a

WHIRLPOOL RANGE

Model JES9800AAB

Near Gettysburg, PA 17325

Andrew S.

Job Details: 10/23/2023

Cx complaint is that the broil element came on by itself and was making a noise and displayed a warning to contact the authority. Upon arrival I found that the issue occured after about an hour to and hour and a half in a bake cycle at 325. Cx stated that they shut the breaker off to the unit and when repowering the unit is has functioned as intended since. I entered diag and found that it had no error codes stored. I then ran the test mode and found that the relays for bake and broil are clicking normally during the test. I started a broil cycle and found that the broil activated and shut off when cancelled. I then started a bake cycle at 350 and found that the unit is functioning in that cycle as well. I am unable to replicate at this time. cx will document if issue resurfaces.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ04

Near Stafford, VA 22554

Robert W.

Job Details: 10/23/2023

"Replaced LH RC door and FC door and roller, ORdering damper to correct sound unit is making.; ordrng 1 WPW10479155 (damper)"

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Richmond, VA 23224

Chris B.

Job Details: 10/23/2023

cx comp unit will not cycle insp unit conf cx comp found oil leaking from gear case advised cx unit will need gear case belt spluctha nd wash plate cx satted he will be replacing unit collected 140 sc check

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Germantown, MD 20874

Julian H.

Job Details: 10/23/2023

"CX complaint about unit taking a long time filling & agitating not spinning well either put unit on test mode found errors f7e1tachometer wrong signal f7e6motor circuit open f7e7motor not reaching target put unit on auto test & agitation is very weak agitator barely moves inspected unit underneath found that clutch is weared causing shifter barely to move when changing position motor not able to move fast replaced actuator & clutch from VS tested & working properly; ordrng 1 W11481722 (actuator(JH VS)) and 1 W10721967 (drive pulley (JH VS)), used 1 W11481722 (ACTUATOR (JH VS)), and 1 W10721967 (CAM (JH VS)) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Midlothian, VA 23112

John P.

Job Details: 10/23/2023

Installed panel and retainers tested working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ

Near Stuarts Draft, VA 24477

Danny R.

Job Details: 10/23/2023

wash motor isnt running has power but doesnt run ordering sump assy; ordrng 1 W11613479 (wash motor)

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Marriottsville, MD 21104

Brian R.

Job Details: 10/23/2023

cx has multiple issues with unit. says door gaskets are tearing. also has a big temp issue in fridge and unit not making ice but alittle here and there. took temp readings of 6 in freezer 46 in fridge 17 through ice maker and no high speed on fan when listening to it come on. found FF evap froze over and blocking cold air. will order parts needed and as soon as everything goes through office will schedule.; ordrng 1 W11087438 (FF Evao Fan) and 1 W10846539 (Ice Box Fan)

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Harrisburg, PA 17113

Fred G.

Job Details: 10/23/2023

"cx complaint lid is now closing correctly. inspected unit and found left hinge has failed make lid fail. I was able to replace lid and left hinge from van stock. I found unit now checks good.; ordrng 1 WP8563965 (left hinge (FG VS)), used 1 WP8563965 (HINGE) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Richmond, VA 23224

Chris B.

Job Details: 10/23/2023

cx comp unit will not cool insp unit conf cx comp cx had unit unplugged apon arrival plugged in unit found comp not turning on insp unit found wire not seated in start device seated wire tested unit working as desighned

We serviced a

MAYTAG WASHER

Model MVWP575GW0

Near Germantown, MD 20874

Julian H.

Job Details: 10/23/2023

replaced cap calibrated & unit working

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Mechanicsburg, PA 17055

Fred G.

Job Details: 10/23/2023

cx complaint unit runs for a little then displays h2o. inspected unit and entered diag and found f8e1. cleared code and ran auto test and found water pressure to unit was a little low. I found correct voltage to valve. I did replace valve and found same results. I adviced cx to get a plummer to address water pressure. unit checks good.

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JW3

Near Lochearn, MD 21207

Shane M.

Job Details: 10/23/2023

installed all parts. unit working properly.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, VA 23231

Chris B.

Job Details: 10/23/2023

replced inlet valve tested hot and cold and calibrated unit insp for leaks unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS1

Near Chantilly, VA 20152

Daniel J.

Job Details: 10/23/2023

installed control and console found short on control to old console diag cycle good started normal good though good

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Manakin-Sabot, VA 23103

Joseph D.

Job Details: 10/23/2023

Unit with pulley cover rubbing on pulley must replace pulley cover to eliminate noise issue; ordrng 1 W11409708 (Pulley cover)

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Dover, DE 19904

Frederick R.

Job Details: 10/23/2023

Replaced dryer drum per prior diagnosis. Tested after repair and the dryer is working properly. Job is complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Powhatan, VA 23139

Joseph D.

Job Details: 10/23/2023

Replaced adjusters and unit working properly. Upper rack now secure.

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Wilmington, DE 19810

Taylor F.

Job Details: 10/23/2023

Cx complaint is unit not finishing cycles. Upon replacing the hub found the washplate defective and unable to be removed from the gearcase splines. Gearcase and washplate must be replaced to service drive hub. Cannot reschedule at this time.; ordrng 1 W10902814 (washplate) and 1 W11454734 (gearcase) and 1 W11239857 (belt) and 1 W10721967 (splutch)

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS01

Near Wilmington, DE 19808

Taylor F.

Job Details: 10/23/2023

"Cx complaint is unit not cooling and lights not working. Found the compressor running on arrival and warmer than room temp in both compartments. Observed no frost patter on either evap. Found the leak to be on the RC evap, oil leaked down onto the evap housing and damaged that as well as the drip tray. Replaced LED's and left evap fan on site to replace with evap. Unit will need 3 CT SEALED SYSTEM. Cannot reschedule at this time.; ordrng 1 WPW10469927 (housing) and 1 W11457241 (drip tray) and 1 W11492867 (evap) and 1 W10832994 (compressor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH53521HZ06

Near Wilmington, DE 19803

Taylor F.

Job Details: 10/23/2023

"Cx complaint is light staying on. Tested inspected and verified complaint. Found the board to be defective causing the light to stay on. Ordering control, rescheduled for 10/30/23; ordrng 1 w11545876 (control)"

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Upper Marlboro, MD 20772

Shane B.

Job Details: 10/23/2023

"cx complaint is 2 of the burners going out. the front left and rear right. confirmed complaint. inspected and found both elements are broken. no signs of issue with switches, just broken elements. ordering 2 elements. schedule when parts are avialable.; ordrng 2 WP8273993 (elmnt-surf)s"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Wilmington, DE 19803

Taylor F.

Job Details: 10/23/2023

"Cx complaint is unit still shaking. Found unit shaking excessivly when spinning, even when basket is empty. Replaced suspension rods from pre id and unit is still doing the same thing. Unit is level on a solid floor. Called WPTL and techline said the shaking of this unit is normal from the videos that i sent. Job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Thurmont, MD 21788

Andrew S.

Job Details: 10/23/2023

Cx complaint is that the FC light and the lights in the top of the RC are dim. Upon arrival I verified the issue. I then found that the unit falls under the SPW11460554. I am ordering the corresponding LED kit. Please contact cx when the parts are available to schedule the return visit. s191aq.; ordrng 1 W11683243 (LED kit)

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Washington, DC 20007

Sherwood

Job Details: 10/23/2023

cx complaint banging and shaking. arrived and found f0e5 f0e3 error codes and this unit is in nail salon where wash alot of towels. i think this unit maybe getting overloaded. advised cx how to load unit in the future. suspension bad ordering suspension.; ordrng 1 W11400156 (suspenion)

We serviced a

WHIRLPOOL OVEN

Model WOD52ES4MW00

Near Kingsville, MD 21087

Dustin F.

Job Details: 10/23/2023

"Cx complaint: concerned about chip in handle. Inspected unit, confirmed CX complaint. CX had me explain to her how wed go about replacing the handle. i went over step by step including safety equipment used. cx didnt like the process and did not want me to order a new handle to be replaced."

We serviced a

KITCHENAID OVEN

Model KODE500ESS00

Near Stafford, VA 22554

Robert W.

Job Details: 10/23/2023

Replaced parts and tested unit isworking properly.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7AS02

Near Powhatan, VA 23139

Joseph D.

Job Details: 10/23/2023

Found unit with open main fuse replaced thermal fuse and unit now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHB08

Near Middletown, PA 17057

Fred G.

Job Details: 10/23/2023

cx complaint unit is making a rattle noise. inspected unit and found filter/dryer was rubbing on back cover. was able to adjust dryer and found unit now checks good.

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Fallston, MD 21047

Neil H.

Job Details: 10/23/2023

REPLACED THE MEMBRANE UNIT TESTED GOOD RAN BAKE 350 THAN 450 UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDM01

Near Fredericksburg, VA 22408

Robert W.

Job Details: 10/23/2023

"CX Conplaint is the unit isnt cooling. Inspected unit and found ball of ice on cap tube on evap no frost pattern on evap. Unit has a sealed system issue. Thermistor is good fan is good. Ordering Compressor, dryer, coupler and Evap; ordrng 1 WPW10507886 (Compressor) and 1 W10843121 (Dryer) and 1 W10913906 (Coupler) and 1 W10836706 (Evap)"

We serviced a

WHIRLPOOL RANGE

Model MGR6772BDS

Near Washington, DC 20011

Brian F.

Job Details: 10/23/2023

"Cx states lower oven not heating, tested and confirmed. Bake igniter recieving 120VAC, measuring open. Ordering bake igniter.; ordrng 1 WP74007399 (igniter- b)"

We serviced a

MAYTAG WASHER

Model MVW6230HW2

Near Newville, PA 17241

Bernard M.

Job Details: 10/23/2023

"Cx complaint unit makes grinding noise. Entered diag and found no error codes. Ran test cycle and unit didn't make any unusual sounds. Inspected underneath and found belt dust in shield and markings on the cam and motor pulley. The belt is rubbing across creating noise. Ordering parts, once approved contact cx to reschedule; ordrng 1 W11283592 (motor) and 1 W10721967 (cam) and 1 W11239857 (belt)"

We serviced a

MAYTAG WASHER

Model MVWX655DW2 IT

Near Midlothian, VA 23112

John P.

Job Details: 10/23/2023

Upon arrival was able to remove the wash plate replaced hub and found pulley on motor wobbling and making noise also found weak suspension ordering belt suspension and motor; ordrng 1 W11130362 (Suspension) and 1 W11497303 (Motor cbe) and 1 W11239857 (Belt)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW3

Near Columbia, PA 17512

Justin L.

Job Details: 10/23/2023

Cx complaint unit not draining. Was able to access unit and found that the lower harness was severed at the drain pump. Replaced harness and tested unit now operates as designed no further work needed

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Washington, DC 20011

Brian F.

Job Details: 10/23/2023

"Cx states gas smell, oven wouldn't light. Plugged in unit, turned on gas, started 350* bake, valve opened, ignitor started sparking, burner lit and oven started heating. Oven heat to temps, gas shut off, waited for burner to cycle back on, valve opened, ignitor sparked and burner lit. Ran broil cycle, valve opened, ignitior sparked, burner lit. All surface burners lighting properly. Did not detect any gas leaks while testing unit, no saved errors, completed auto test with no errors, unit is working properly."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Lebanon, PA 17042

Cody H.

Job Details: 10/23/2023

"Was able to access unit and replace parts per previous visit. Ran unit through diagnostic test to which unit stopped at agitate cycle and showed f7e3-basket engauged during wash error. Unit will now need actuator, splutch and belt for return. CX scheduled with technician.; ordrng 1 W11481722 (actuator) and 1 W10721967 (splutch) and 1 W11239857 (belt)"

We serviced a

WHIRLPOOL HOOD

Model UXD8636DYS6

Near Edgewater, MD 21037

Israel R.

Job Details: 10/23/2023

Customer complaint unit vent is not coming up and the button has to be held down to go up or down. I found the unti is going up for me today but is not going down by it self. Unit is going to need motor and vent position sensors. All come in one assembly on the motpor assembly. Ordering motor assembly and Screw sometimes it breaks. Call custoemr when part is available. This usially takes a while to take if possible make it a 2 count or have call close to this house so i dont have to rdrive too much.; ordrng 1 W11187731 (motor) and 1 WPW10422764 (screw)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Middletown, PA 17057

Fred G.

Job Details: 10/23/2023

cx complaint unit is making a humming noise. I found cx did not know unit has ice maker. units ice maker was working as design and cx was hearing IM harvest and fill. unit is working as designed

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Potomac, MD 20854

Roberto I.

Job Details: 10/23/2023

"CX complaint LR led light indicator not working. Confirmed complaint, removed top, found light and clip out of place. reinstalled part, the unit worked as designed."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS09

Near Dover, DE 19901

Frederick R.

Job Details: 10/23/2023

CX complaint is rust. Inspected unit and found rust on both doors. This unit falls under the one year rust warranty. WP already sent CX stainless cleaner and it did not work. Ordering both doors. Cannot reschedule due to direct shipment of doors. CX knows to inspect doors upon arrival for any damages before calling for appt.; ordrng 1 LW11156544 (dor-fip) and 1 W11182143 (nameplate) and 1 LW11025544 (dor-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW05

Near Midlothian, VA 23112

John P.

Job Details: 10/23/2023

Installed UI tested working as designed.

We serviced a

WHIRLPOOL RANGE

Model WFE525S0HZ1

Near Lusby, MD 20657

David J.

Job Details: 10/23/2023

Customer complaint she was using unit and heard a buzz cut power to unit and pulled unit out and removed cover to find ash. Arrived today and inspected unit and found harness had burnt up. Attached to terminal block. Attempted to call whirlpool but no answer it was too late. Will call in the morning to document. Cx will call whirlpool to see if they would cover p&l. Will return if Cx get it covered or wants to pay. ; ordrng 1 W11544349 (Control)

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Potomac, MD 20854

Roberto I.

Job Details: 10/23/2023

"Cx complaint washer not starting making anoise and beeping.Plugged unit in, the drain pump started. The control panel didn't respond properly, and after several attempts I was able to run test mode. Found F3E1 and F8E3 erros. Pressure hose and air trap ok, drain pump filter ok. The pressutre switch received 5Vdc from the control. The test cycle didn't start, the unit didn't even fill the water, the control panel stopped responding again. Quoted repair $1,139.10 with $110 labor for control board W11029844, control panel W10859004, and pressure sensor WPW10448876 replacement. Cx declined, collected $139 with check; ordrng 1 W11029844 (control board) and 1 W10859004 (control panel) and 1 WPW10448876 (pressure sensor)"

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Fredericksburg, VA 22407

Robert W.

Job Details: 10/23/2023

"Replaced lower harness, pulley, cap, actuator and belt unit tested and is working properly."

We serviced a

MAYTAG DISHWASHER

Model MDB8959AWs6

Near Rockville, MD 20852

Roberto I.

Job Details: 10/23/2023

"CX complaint poor wash on top rack, not drying dishes.Ran test mode, no errors. The unit worked ok during test cycle, but the top sray didn't spin (poor water pressure). The heater turned on at the and. The heated dry key worked ok. Possible issue with clogged od broken chopper blade. Found lower spray arm stuck with the hub, and must be broken in order to access the sump. Quoted repair $456.01, with $110 labor for lower spray arm WPW10330588, hub WPW10077898, seal WP8268340 and chopper blade W10083957V replacement. Cx needs more time to make a decision. Collected $139; ordrng 1 WPW10330588 (lower spray arm) and 1 WPW10077898 (hub) and 1 WP8268340 (seal) and 1 W10083957V (chopper)"

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Lyndhurst, VA 22952

Danny R.

Job Details: 10/23/2023

unit has 2 issues one the buttons on ui are nit making contact and also gear case is starting to fail lots of noise and doesnt finish; ordrng 1 W11449841 (gear case) and 1 W10754448 (shifter) and 1 W10734521 (clutch) and 1 W11550891 (agittator)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, VA 23027

Joseph D.

Job Details: 10/23/2023

Unit was cooling properly 1 week ago. Ice ball formed at cap tube. Highside 60psi. Lowside -20 psi. Freezer 20 degrees. Fridge 42 degrees. Techline recommended nitrogen flush and cutting cap tube at evaporator back as far as possible. ; ordrng 1 4387444 (Evap kit) and 1 Nitrogen (Nitrogen)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ07

Near Brambleton, VA 20148

Jason A.

Job Details: 10/23/2023

CX complaint FRIDGE NO COOL. Compressor pulls 2.8A & noisey. Gets louder & higher amp draw & clciks off. Replaced compressor & install drier. Leak check with soapy water & run vac. Filled with 1.9 OZ R600a. Unit is cooling down. Advised CX allow 48hrs for temps to normalise. Bowl of water in FC to fully freeze before loading unit > JJ

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Midlothian, VA 23112

John P.

Job Details: 10/23/2023

Cx complaint unit making noise checked unit found blower wheel has separated causing noise ordering needed parts; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 1 W10888146 (Housing) and 1 W11481730 (Mount)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Orrtanna, PA 17353

Andrew S.

Job Details: 10/23/2023

Upon arrival Cx stated that the ice maker has not been making ice when I arrived. I ran test 56 and found an E5. I then tested he tmeps in the RC and FC and found 34 in RC and 13 in the FC. I removed the evap cover and found that the first two rows of the evap have a patial frost pattern. I called DB and informed him of what found. Per DB I am ordering the sealed system repair and the returning tech Please contact TL.; ordrng 1 W11598434 (Evap) and 1 W11109499 (Filter Drier) and 1 W11504445 (Coupler) and 1 W11504447 (Coupler) and 1 W11574734 (Compressor) and 3 W11506635 (Process Stub)s

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Burtonsville, MD 20866

Emmanuel R.

Job Details: 10/23/2023

"Cs unit is not drying clothes, couldnt confirm complaint. I found no error codes in the system , unit blows ,heats and tumbles great. Replaced moister sensor for assurance, Aslo found the exhuast hose was very long and snaked around so i tried to straighten it as much as possible, also found exhaust hose is really dirty, see pictures. Cleared off some lint but customer is going to hav to call a vent cleaning service. Unit is working as designed,"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Lexington Park, MD 20653

David J.

Job Details: 10/23/2023

"Customer complaint gasket on door was not ceiling properly arrived today and inspected unit and verified complaint found on left side edge of refrigerator door. There is a dent caused during shipping. This has pushed the frame of the door back too far. Where is not properly sealing against the frame of the cabinet, causing an air leak ordering a black RC door for return visit. Explain to customer to give us a call once the door arrives . ; ordrng 1 W11023687 (Black Rc door)"

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Falls Church, VA 22042

Christian C.

Job Details: 10/23/2023

"Installed control board, and spark module. Tested unit and bake igniter is not sparking. Ordering bake igniter.; ordrng 1 W11524031 (bake igniter)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM7

Near Goldsboro, PA 17319

Fred G.

Job Details: 10/23/2023

cx complaint unit is drying dishes. inspected unit and found 0amps through heater circuit when activated. I found thermostat was good. I found element was faulty. I also found blister in element after inspecting it. unit needs element to correct issue. scheduled cx for 10/26/23; ordrng 1 W10518394 (element)

We serviced a

JENNAIR MICROWAVE

Model JMC2427LL00

Near Washington, DC 20016

Sherwood

Job Details: 10/23/2023

cx complaint mw door not closing properly. arrived today and new door was also damaged. will have to reorder. installed harness. mw is working as designed.; ordrng 1 w11602617 (door)

We serviced a

JENN-AIR RANGE

Model JES1750FS1

Near Laurel, DE 19956

Michael E.

Job Details: 10/23/2023

"CX complaint: timer not working. Tested and verified complaint. When time is set it holds time but when start is pressed, the time on display changes. In tis case 35 min became 12 min. Ordering control. Cannot rescheduloe due to SO part; ordrng 1 W11295990 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Parkville, MD 21234

Dustin F.

Job Details: 10/23/2023

"cx complaint: door was stuck shut and handle came off.Inspected unit, confirmed Complaint. found top door hinge ceased up and held door shut disabling the handle. Greased hinge and tested door, door now opens good and hinge is good but unit now needs new handle to prevent air escaping unit through door.ordering new handle; ordrng 1 W10861225 (handle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Newport News, VA 23606

Justin W.

Job Details: 10/23/2023

cx complaint fc leaking. checked unit to find door separating not allowing liner to seal properly. ordering fc door and 2nd tech to assist in feeding wires.; ordrng 1 W11561286 (fc door stainless)

We serviced a

KITCHENAID FREEZER

Model KFIS27CXMS5

Near Reisterstown, MD 21136

Shane M.

Job Details: 10/23/2023

cx complaint the unit leaking in fz. found a frozen over evap drain. replace draintube. cx paid svc plus labor.

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21702

Ricardo S.

Job Details: 10/23/2023

"Cx complains that the dw not working at all, inspected unit, dw is dead, no power, the outlet under the sink has no power.. the breaker is off. reset power, unit tested and dw works fine"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Kensington, MD 20895

Roberto I.

Job Details: 10/23/2023

"Replaced part, the icemaker cycle and filled ok, water dispenser tested ok, no leaks."

We serviced a

WHIRLPOOL RANGE

Model WEG750H0HV2

Near York Haven, PA 17370

Fred G.

Job Details: 10/23/2023

"i was able to access unit and replace the bake igniter, screws as per previous tech. i found unit is still intermittently not lighting. I found broil, and all top burner light no issue. I removed lower drawer and found no differece. bake will ignite if door is open. not when closed. called TL was told to replace gas valve, bake manifold, LP bake orifice. once in please call cx and set up a return visit.; ordrng 1 W10861656 (gas valve) and 1 W10764654 (bake burner) and 1 WPW10400494 (bake orifice)"

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, MD 21209

Dustin F.

Job Details: 10/23/2023

"cx complaint: upper Oven sometimes throws a code and wont workInspected unit, confirmed CX complaint found F8EO code stored for coolant fan issue. Unit needs 2 techs to remove and continue diag. Unit will more then likely need control and upper cooling fan replaced. Setting both as return visit, contacted office scheduled 2 tech for 11/2/23; saved tckt"

We serviced a

AMANA WASHER

Model NTW4519JW2

Near Gettysburg, PA 17325

Andrew S.

Job Details: 10/23/2023

Cx complaint is that the unit is not startig a cycle. Upon arrival I found that the unit was stuck in a wash cycle. I was able to cancel the cycle. I found no error codes I then ran the diag test and calibration test. I found that the unit was able to complete both. Unit is functioning as intended. I informed the cx that the cancel button needs held for 5-10 seconds to cancel a cycle. Job complete

We serviced a

MAYTAG WASHER

Model MHW8630HC4

Near Sparks Glencoe, MD 21152

Shane M.

Job Details: 10/23/2023

"cx complaint the unit isnt washing properly. and keeps throwing sd error code. pulled error codes, found a F5E2 error? put unit into test mode, unit passed test 12 twice. called techline."

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