Service History 1099 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near ,

Frederick R.

Job Details: 06/14/2022

CX complaint is loud noises coming from fridge. Inspected and verified complaint. The unit has 2 noises and CX had one recorded. Isolated noises to evap fan motor/blade and damper. Both noises are verified and not normal. Ordering evap motor/fan and damper. All parts in stock. CX reschedule for Wed 6/22/22; ordrng 1 WPW10594329 (control) and 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Severn, Maryland 21144

Dustin F.

Job Details: 06/14/2022

"Cx Complaint Oven Not Holding temperature6/14/2022 - DF Spoke with CX, they refused service and said they were fed up with thier unit. I tried to talk her into letting me install the parts, and then test the unit. Sadly she declined and insisted she didnt want service. I gave her the Whirlpool CX number and wished her a good day."

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ2

Near Richmond, Virginia 23238

Joseph D.

Job Details: 06/14/2022

"replaced blower fan, unit still with cooling fan errors, must replace main control.; ordrng 1 W11113848 (control board)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, Maryland 21229

Shane M.

Job Details: 06/14/2022

tub was damage SDPICS. reordering tub bring back all parts w 2ndtech 2ct advised leasing office to inspect tub before return visit.; ordrng 1 w10371566 (tub)

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Richmond, Virginia 23223

Jason T.

Job Details: 06/14/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model UMV1160CS2

Near Baltimore, Maryland 21229

Shane M.

Job Details: 06/14/2022

"cx complaint the unit sparking inside unit. found turntable coupler slightly melted & some white coating peeled away near where the wheels of turnwheel ring rides. removed bottom cover & found signs of damage or issues with wires. tested unit with wet papertowl for 1:30. found no issues, papertowel was dry/hot. retried 3 more times. then retried 2 more times with bottom cover back in place. no issues. safety SR7733821467"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Baltimore, Maryland 21211

Shane M.

Job Details: 06/14/2022

"cx complaint the unit isnt powering on. found unit with no power. 120v at outlet, 120v powerboard found OL fuse. replace fuse from vanstock. unit powered on. went to start unit at 1:00. fuse popped right away. replace fuse again but unplugged brown wire at relay on board. unit working & not shutting off. ordering ALL hot side of unit.; ordrng 1 W10818686 (magatron) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W11540981 (transformer), used 2 W10138793 (fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlottesville, Virginia 22911

Kyle A.

Job Details: 06/14/2022

Cx complaint of unit over cooling. Did confirm found baffle stuck. Also found in diagnostic some tests wont work and just show a blank screen. Ordering control and will need to return with pre id baffle.; ordrng 1 W11399844 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Baltimore, Maryland 21239

Milton J.

Job Details: 06/14/2022

Complaint unit stopped making noise. Inspected and found speaker not putting any audio out. Unplugged to try and reset and also tested audio in service mode and still nothing. Unit needs new UI Panel. -MJrob; ordrng 1 W11478526 (UI Panel)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/14/2022

"replaced sump and heater, ran auto test cycle, no signs of any leaks. no faults. unit working as designed. left old parts with cx."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lewes, Delaware 19958

Frederick R.

Job Details: 06/14/2022

Replaced heater element per special project s17304. Tested unit after repair and it is working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C6XYY04

Near Richmond, Virginia 23238

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not cooling properly, compressor running hot. Cx has sealed system leak, quoted cx for repair, cx states kitchenaid offered him a parts concession. Instructed cx to have concession properly dispatched. Requesting 3 count labor for return visit. CX paid 120 diagnostic.; ordrng 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 3countjob (compressor + 1 component)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Stone Ridge, Virginia 20105

Richard B.

Job Details: 06/14/2022

"CX complant Things freezing in fresh food compartment, Inspected unit and temp in fresh food compartment was set to 40 but actual was around 33 , Found damper stuck open. Changed damper , set temp to 35 and damper opened . Set temp to 4o again and damper closed Advised CX to adjust temp 1 degree a day if lowering or raising, All thermisters pass tests in daiagnostics. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/14/2022

"CX complaint water dispensed has bad taste.Tasted water using a clean glass and the water seemwd to be ok to me. Inspected water reservoir, found it clean. Called tech line, spoke to Robert ( 7733877423), he advised to replaced the braided water supply line with a pex one per sp w10535152. Advised cx that the water supply line replacement cannot be covered by the warranty, and also advised cx that this part replacement will help with the water taste but I cannot guarantee 100% satisfaction since water taste is related to the personal taste. The cx wants to ask a plumber to replace the water line with a pex one."

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Baltimore, Maryland 21224

Shane M.

Job Details: 06/14/2022

worng tub asm. reordering another tub. showed cx what to tell look for. 2ct 2tch needed.; ordrng 1 w11460604 (tub)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Stone Ridge, Virginia 20105

Richard B.

Job Details: 06/14/2022

"CX complant. Washer not working. Prior diagnosis found washer lid lock strike is broken off, Installed new lid latch strike and tested unit. Washer working as designed, Job completed, RB"

We serviced a

WHIRLPOOL FREEZER

Model JBZFL24IGX00

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/14/2022

cx complaint is slow ice production inspected unit and found bin has ice in it. temps are good. icemaker is functioning . unable to duplicate issue

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 06/14/2022

"cx complaint clothing getting stuck under agitator, checked unit found warped agitator allowing clothing to get stuck under agitator, 65 at tribles; ordrng 1 W11550891 (agitator)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Richmond, Virginia 23229

Joseph D.

Job Details: 06/14/2022

"replacement control board has crack in it, box is crushed. cx would like to know possibly arrival date of new control board as he waited a long time for this one. Thank you.; ordrng 1 w11552021 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Richmond, Virginia 23236

Chris B.

Job Details: 06/14/2022

replaced fc door tracks and inspected evap unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FSBL00

Near Hershey, Pennsylvania 17033

Justin L.

Job Details: 06/14/2022

as per previous visit was able to access unit and replace optics after powering on unit the icemaker harvested and filled by itself as of now no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Chesterfield, Virginia 23832

Chris B.

Job Details: 06/14/2022

replaced elm and control inspected unit found unit hard wired to house and wires wrapped in elctric tape at terminal block cx stated they installed unit advised cx wires at terminal block are not safe also advised cx if further work needed will need proof of proffesional extermination company recite unit working advised cx power wire is not safe and not to use unit unil fixed

We serviced a

WHIRLPOOL DRYER

Model MED6230HW

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/14/2022

"not working on sensor cycles, unit storing f3e2, opened or shorted moisture sensor, and f2e1, hmi stuck button. removed and cleared debris from moisture sensor, used hmi test, all buttons working properly. ordering moisture harness and fascia.; ordrng 1 W11413566 (fascia) and 1 WPW10298258 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Richmond, Virginia 23223

Jason T.

Job Details: 06/14/2022

"Cx complaint, intermittent ice production, ice door not closing properly, fridge thermistor not reading defrost cycle, verified during factory diagnostic test. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10300024 (Icemaker Assembly) and 1 WPW10353552 (Seperator) and 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/14/2022

"grinding noise. found gearcase leaking oil/grease, noise coming from gears on splutch grinding, broken and worn down. unit will need gearcase, splutch and drive hub. daughter could not get home owner on phone to approve quote. paid for todays visit by check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Henrico, Virginia 23229

Joseph D.

Job Details: 06/14/2022

unit with failed icemaker must replace please. thank you.; ordrng 1 W10873791 (icemaker)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Richmond, Virginia 23237

Chris B.

Job Details: 06/14/2022

cx complaint unit will not work for more than a few seconds inspecetd unit confirmed cx complaint found unit not heating and only working for few seconds and is very loud ordering tranformer cap mag diod noise board will need 2nd tech for over the range mw; ordrng 1 W10754299 (mag) and 1 W10836753 (transformer) and 1 W11256462 (diod) and 1 W10850446 (cap) and 1 W10422269 (noise board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/14/2022

Corrected vibration sound issue that had returned. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Quinton, Virginia 23141

Jason T.

Job Details: 06/14/2022

"Cx complaint, not cooling properly, tested the sealed system, found evaporator leaking...pics on SD. Units needs evaporator, coupler and drier.; ordrng 1 W10858281 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 2count (2 count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Toano, Virginia 23168

Jason T.

Job Details: 06/14/2022

"Cx complaint, ice not dispensing cubed-crushed, found ice door not closing properly, verified vac voltages. Advised cx part is on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11423781 (Dispenser assembly)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Richmond, Virginia 23227

Thomas B.

Job Details: 06/14/2022

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW3

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/14/2022

"Also under job number 532407. CX complaint: large water droplets all over dishes and inside body day after wash. No error codes and element is heating. CX showed me a pic of inside unit next day and drops were large, does not look like rinse aid was used but rinse aid is in dispenser. Previously replaced control on job 532407. Unit is draining well. Ordering dispenser and control (just in case). Scheduled return visit for 6/22 PM; ordrng 1 W10906422 (control) and 1 WPW10428217 (dispenser)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HT6

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/14/2022

"Replaced the capacitor, diode, and transformer as per previous diagnosis. Control was not the intended part. Tested and still not heating. Again magnatron passed resistance test. Ordering control and magnetron (just in case). On repair visit, replaced the control and test before taking unit down and replacing magnetroin. Scheduled next appointment for 6/23 any time; ordrng 1 W11342846 (ACU) and 1 W10754299 (magnetron)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chester, Virginia 23831

Chris B.

Job Details: 06/14/2022

cx complaint yellow oil collecting under unit inspecetd unit confirmed cx complaint ordering gear case belt and splucth; ordrng 1 W11449840 (gear case) and 1 W10721967 (splucth) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 06/14/2022

"cx complains about a noise when he opens the right hande side door.. cks unit and the door liner is broken, defective door.. order RH DOOR and NAMEPLATE; ordrng 1 LW10413519 (dor-fip ms) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Cabin John, Maryland 20818

Roberto I.

Job Details: 06/14/2022

"CX complaint unit randomly doeant drain, leaves water left in the tub. Clean cycle keys doesn't work properly. Ran test mode, found no errors. Removed drain pump filter, it was clean. Tested drain pump on manual test, it worked ok. Cx insists about water in the tub after the cycle. Ran a UI test, found clean cycle key and drain/spin key not working properly. Ordering control board W11322905 and console W11319991. Pre id drain pump to be used on return just in case; ordrng 1 W11322905 (control board) and 1 W11319991 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Norfolk, Virginia 23507

Carl A.

Job Details: 06/14/2022

"replaced door gasket and water vavle to find that unit is still making comeing from took much pressur e behind the water vavle also cx stated that frost build up has ourrced behind on frsh food evap cover ordering parts needed,requesting for 2nd tech as unit is in a very tight place to get out and dont want to damgae any of the cxs counters; ordrng 1 w10786952 (regulator) and 1 8212547rp (water line) and 1 W11395558 (Evaporator Cover) and 2 labors"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/14/2022

unit with failed filter housing and fray wiring harness at door. must replace door please.; ordrng 1 WPW10394053 (housing) and 1 W11465916 (freezer door)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Baltimore, Maryland 21224

Shane M.

Job Details: 06/14/2022

cx complaint doesnt finish cycles sometimes. found only 1 error code off balance code. unit sitting in a salon. raned calibration mode. raned test cycle. both passed.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Salisbury, Maryland 21801

Michael E.

Job Details: 06/14/2022

"Replaced the basket and drive block as per previous diagnosis. During testing i found a side of the basket is dented in significantly. Documented dent in pics. On return visit, calibrate unit after basket is replaced. Reordering basket. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10554251 (spin basket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Parkville, Maryland 21234

Milton J.

Job Details: 06/14/2022

"CX complaint unit doors not closing as should. Installed new RC Door, RH Hinge, Nameplate and Damper as previously ordered. However FC Door needs reducer for waterline to be installed. Ordering Watern Line Reducer plus returning with LH Hinge and FC Door will be on site.; ordrng 1 WP4373559 (Waterline Reducer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW05

Near Chesapeake, Virginia 23324

Austin D.

Job Details: 06/14/2022

"cx complaint the unit creating forst inside the unit. found the gaskets falling out of the doors. the doors are warped so that the gasket can not seat all the way. therefore, the unit will need new doors with gaskets to resolve the issue. ordering both doors and a nameplate. will return once the parts come in.; ordrng 1 LW10636232 (door white with gasket) and 1 LW10636404 (freezer dor with gaseet) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/14/2022

"CX Concern the unit making loud audible noise coming from under unit where condensor coil is .. i found the cover under the unit mishaped and possibly causing the noise.. the condensor is vibrating in that area against bottom / floor or top/ floor of RC liner .. needs cover , clips and mastic to correct issue ..; ordrng 1 W10897560 (bottom cover) and 4 489396 (clip)s and 4 W11553819 (mastic)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Rochelle, Virginia 22738

Kyle A.

Job Details: 06/14/2022

Cx complaint of cracked lid. Did confirm replaced lid and unit is now as designed.

We serviced a

JENNAIR COOKTOP

Model JGD3430GB00

Near Herndon, Virginia 20171

Christian C.

Job Details: 06/14/2022

Went to remove manifold but cannot disconnect from regulator. Ordering regulator.; ordrng 1 W11087445 (regulator)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, Maryland 20852

Roberto I.

Job Details: 06/14/2022

"Replaced parts, turned power and water on. Compressor and fans started, tested water and ice dispensers several times, the unit worked as designed."

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near North Beach, Maryland 20714

Shane B.

Job Details: 06/14/2022

complaint is unit not heating proeprly. inspected bake element an found its damaged. replaced with preIDed part and tested. unit is working as designed. cx paid in full for repair.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, Virginia 23325

Austin D.

Job Details: 06/14/2022

"cx compalint the unit is not washing dishes. checked unit and found that the drain pump has failed and the error code f8e4 is stored in the unit. tried to fix the float switch with no luck. the unit will need a new control, harness and switch to resolve the issue. try the control first. reordering a drain pump to replenish van stock. will need to return once parts come in.; ordrng 1 W11568793 (harness wire) and 1 W11462459 (control) and 1 W11497943 (drain motor) and 1 W11545764 (float switch), used 1 W11497943 (drain motor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Richmond, Virginia 23233

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit leaking water from front. Found evap drain line clogged with ice. Thawed drain reservoir, removed ice, confirmed water flow between reservoir and drain line. Unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Carl R.

Job Details: 06/14/2022

Inspected unit and found that the ice maker is not performing properly. Replaced ice maker and did testing. Water fills not frozen. Door seal is allowing air in refrigerator. Needs 2 door seals. Perform interactive test.; ordrng 2 W11227369 (Cooling duct gaskets)s

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/14/2022

"replaced inner and outter hinges, tested, unti working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22306

Justin S.

Job Details: 06/14/2022

cannot find this unit in the store. checked lowes system and this unit was canceled already. called the office and was told to leave the door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Chantilly, Virginia 20151

Justin S.

Job Details: 06/14/2022

found the leak in the cabinet after pressurizing the system. the unit is not holding pressure long. the leak is at the front right side of the cabinet between the freezer and refrigerator where the hinge can attach(pic). can hear the air flow from the location and spraying the soap and water there makes the location bubble. called tech support and spoke with a sterling. unit is under review. file number 7733878605

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Gainesville, Virginia 20155

Justin S.

Job Details: 06/14/2022

the door is open with the lock closed. dont see any damage to the strike. found a f5e2(lock) error code in memory. the unit needs the lock; ordrng 1 W11316250 (lock) and 1 W11316246 (switch)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near Ruckersville, Virginia 22968

Kyle A.

Job Details: 06/14/2022

Cx complaint of unit not draining. Did confirm found check valve stuck. Reseated check valve near drain and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/14/2022

"cx complaint nut came off of clutch, verified issue, reseated nut to clutch with dab of locktite, tested, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near South Riding, Virginia 20152

Daniel J.

Job Details: 06/14/2022

freezer freezing items no cool in fresh foods removed damper test three opening and closing no air from fan removed evap no ice build up checked connection fan came on and pulstated back of a few times than nothing condenser fan running frost on coils ordering evap motor; ordrng 1 W11224591 (motor evap)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS05

Near McLean, Virginia 22101

Jason A.

Job Details: 06/14/2022

CX complaint MW not heating. Previous tech ordered waveguide cover. Install cover & test MW by heating a bowl of water 2minutes > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 06/14/2022

part was defective so repair was not made.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 06/14/2022

"cx complaint unit is making noise.inspected unit and found noise co,ing condensor fan.unit will need a new condensor and dampening pads.also found unit to be missing accessory bag.not found on parts list.W11127829 60 tribles W11553819 3 tribles; ordrng 1 W11127829 (fan motor) and 2 W11553819 (pads)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/14/2022

"installed adjusters , tested unit. job complete"

We serviced a

KITCHENAID RANGE

Model KCED600GBL01

Near Ashburn, Virginia 20148

Richard B.

Job Details: 06/14/2022

"CX complant. Cooktop not working. Prior diagnosis found marness , switch and element need replacing due to thermal event. Changed harness , element and switch and tested unit. Working as designed, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Rockville, Maryland 20850

Roberto I.

Job Details: 06/14/2022

"CX complaint the water dispenser stopped working after filter replacement, now the icemaker stopped too.Tested unit, confirmed no water dispensed. Water supply and vater valve ok, found bad filter housing. Replaced filtyer housing using pre id part. Dispenser worked ok."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Fairfax, Virginia 22031

Carl R.

Job Details: 06/14/2022

Unit working properly. Cx needs to change the cook ware the she is using.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS

Near Arlington, Virginia 22201

David J.

Job Details: 06/14/2022

Cx did not know how the top rack went back in unit. Just explained how it worked. I never touched the unit. Cx is old

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS02SRSS1

Near Arlington, Virginia 22209

David J.

Job Details: 06/14/2022

CX complaint door keeps opening. We replaced door latch two weeks ago. Inspected unit found top drawer is not meeting with the back wall properly. Once the rack is aligned correctly on the back wall the door latches correctly. That point theres no tension on the door. CX did not want a quote on rack. He said he will just learn to live with it. Unit does work correctly

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, Virginia 20147

Richard B.

Job Details: 06/14/2022

"CX complant, Microwave not working. Prior diagnosis found microwave needs hinges bulb holder , Arm and bulb. On gong to install hinges . Tested unit and when pushing on right side of door the microwave energizes and cooks indicating a warped inner door. CX due a refund for hinges and owes for inner door assembly. CX paid difference for inner door and tax , Refunded hinges + tax money. Further work needed, RB; ordrng 1 W11600214 (inner door. 420.)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Silver Spring, Maryland 20901

Israel R.

Job Details: 06/14/2022

Installed hub. Unit is back to normal operations.

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Salisbury, Maryland 21804

Michael E.

Job Details: 06/14/2022

"CX complaint: turn dial not working, message to select a cycle. Tested and verified complaint. Voltages from ACU to UI was incorrect. 2vac and 7vac. Replaced ACU and tested and still turn knob not working. Replaced Fascia, cleared the connecting to WiFi and trhen waited 5 min but it did not sync with ACU. Retried 2 more times with reconnecting original fascia after first try and gave it 5min to sync to make sure that wasnt the problem. Afterwards, when i put original fascia back on, it resumed normal function. Fascia is intermitantly working. Reordering fascia. Cannot reschedule due to lowes contract.; ordrng 1 W11413567 (fascia)"

We serviced a

WHIRLPOOL OVEN

Model JMW2430WP

Near Potomac, Maryland 20854

Julian H.

Job Details: 06/14/2022

CX complaint about unit not moving tt motor went to control all wires connected properly checked wiring diagram control send power directly to tt motor getting 65vac issue with tt motor and control NEED 2 COUNTS TO REMOVE MICROWAVE FROM OVEN; ordrng 1 2COUNTS (TIME CONSUMING JOB NEED TO TAKE MW APART FROM OVEN) and 1 WPW10350780 (cntrl-elec) and 1 W10911403 (motor-turn)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rockville, Maryland 20851

Roberto I.

Job Details: 06/14/2022

"Replaced par and ran diag, no errors. Ran atest cycle, the unit worked as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Hyattsville, Maryland 20783

Israel R.

Job Details: 06/14/2022

Customer complaint unti was delivered with damaged on the back. I found the rear covere was dendeted. Replace itand tested. Unit is back to normal operations. No delivery paper work. Usin date on dispatch.

We serviced a

JENN-AIR REFRIGERATOR

Model JSC23C9EEM00

Near Potomac, Maryland 20854

Julian H.

Job Details: 06/14/2022

CX complaint about unit not cooling properly on Rc and leaking water towards the front inspected and found that drain tube is block defrost pan is pitting and causing particles to stuck drain tube is too slim causing restriction air flow is not proper and thermistor needs to be optimized for proper defrost control to determined when to go to defrost change defrost on test 7 to every 8hrs need parts; ordrng 1 W11409190 (DRAIN TUBE) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11162078 (pan-drip)

We serviced a

JENN-AIR RANGE

Model JDRP548HL01

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 06/14/2022

CX complaint about griddle not reaching temps fast tested and noticed that this griddle works exactly like anoven need to have a preheat time b4 is ready to use let it run for about 15min and then checked temperature with thermocouple temperatures are getting to 350* CX wanted to increased temperature and it kept going up working as designed documented call 7733854233

We serviced a

JENN-AIR OVEN

Model JJW2430IL01

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 06/14/2022

replaced front and installed nameplate for CX

We serviced a

WHIRLPOOL REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/14/2022

replaced optics tested im on test mode 15 working test57 01 test 45 filled

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Saint Leonard, Maryland 20685

Shane B.

Job Details: 06/14/2022

complaint is the unit not spinning. confirmed complaint. i can hear motor running and unit is heating but drum does not turn. found belt is broken. replaced with preIDed part and tested again. unit is now working as designed.

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Lusby, Maryland 20657

Shane B.

Job Details: 06/14/2022

"cx complaint is the unit not cooling properly. she said fridge is a little cool but not cold and freezer will not freeze items, IM only made ice once. when i arrived unit was on coldest settings. my prob shows 60/30. i see no ice build up on evap. i found the compressor is running. my meter shows it pulling .67amps. unit has a SS issue. ordering compressor and evap. cx wants unit replaced and has medications in the house that need to be refridgerated. i gave her whirlpoosl care number and advised she call them and home depot. schedule with SS tech when parts are avilable.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11504449 (lok ring) and 1 W11506619 (coupler)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Dumfries, Virginia 22026

Robert W.

Job Details: 06/14/2022

CX Complaint is the unit feels like the temp is rising in both sections. Advise CX of charges and CX stated unit has extended warranty advise CX to contact warranty company have unit dispatched properly.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHW4

Near Alexandria, Virginia 22307

Lloyd B.

Job Details: 06/14/2022

Went to install the new sump but it has a diverter motor but that is not for this model. Confirmed the model number was correct and it is as is the part number. Please make sure there is no diverter motor before coming back out; ordrng 1 W11025157 (motor)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/14/2022

replaced housing and reservoir dispenser tested icemaker test 57 01 test 45 filled

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM11

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/14/2022

"cx complaint unit leaking water onto floor, come to find drain clogged, cleared drain, used cup of water to test drain, water is draining, unit working as designed. cx paid 120 service call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Wilmington Manor, Delaware 19720

Taylor F.

Job Details: 06/14/2022

Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen over as well as the troft for the IM. Valve had a slow drip causing it to freeze over. Thawed fill tube and replaced dual valve. Tested unit and unit is working as designed. Job is complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW0

Near Glen Allen, Virginia 23059

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not washing properly. Found F0E5 error, found unit bottoming out on drain pan, drive assembley damaged, water leaking around gearcase. Quoted cx for gearcase, cx going to take 30 days to shop around. Requesting 2 count gearcae job on return visit if cx engages quote.; ordrng 1 WPW10006384 (drive belt) and 1 W11454734 (transmission) and 1 2countjob (gearcase job)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM01

Near Glen Allen, Virginia 23060

Eric F.

Job Details: 06/14/2022

"Confimed cx complaint unit not cooling. Found fridge and freezer at room temperature, compressor running hot. Checked unit with blue light, could not locate source of leak. Returning sealed system tech to make determination on repairability of unit. Ordering sealed system job, compressor and evap.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 3countjob (sealed system + 1 component) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Louisa, Virginia 23093

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not advancing cycles. Found unit caught in drain cycle with no water in it. Pressure switch not operating properly, ordering pressure switch. Cx under warranty, RV purchase date listed in pictured receipt.; ordrng 1 W11044866 (switch-wl)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Bowie, Maryland 20715

Dustin F.

Job Details: 06/14/2022

CX complaint upper rack was wobbling and broke. CX ordered rack adjustment assembly.DF installed ordered parts and tested. working as intended. Charged CX 165.00 via card for service call and labor.

We serviced a

WHIRLPOOL DRYER

Model WED4850HW0

Near Milton, Delaware 19968

Frederick R.

Job Details: 06/14/2022

"CX complaint is dryer making loud noise. Inspected/tested and verified complaint. FOund dryer has been not treated very nice. Lots of change, debris has damaged the belt and drum bearing. Quoted CX cost for repair and they immediately declined to have it repaired.

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Chantilly, Virginia 20151

Christian C.

Job Details: 06/14/2022

Installed heating element per special project. Tested unit. No errors and no leaks.

We serviced a

WHIRLPOOL WASHER

Model WFW9150WW02

Near Norfolk, Virginia 23504

Carl A.

Job Details: 06/14/2022

"cx complaint of unit not draining checked unit to find the following error code F9E1,tested unit to find debries in drain pump removed object tested and calibrated unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS00

Near Rockville, Maryland 20850

Julian H.

Job Details: 06/14/2022

replaced optics now are working but found a frost ball formed on evap Fc 9* compressor test 4 3 way valve switching issue with drain pan kit bending up need to optimized sensor to suction line evap cover to sealed back and correct airflow CX to defrost unit 48 hrs b4 CX NEED TO BE CONTACT WITH QUOTE B4 PROCEEDING; ordrng 1 W11457241 (drain pan kit) and 1 WPW10501260 (cover-evap) and 1 WPW10277799 (harns-wire)

We serviced a

WHIRLPOOL DRYER

Model MGDB835DW4

Near Gettysburg, Pennsylvania 17325

Sal R.

Job Details: 06/14/2022

"I was able to access and replace the idler pulley, Unit test good. CX was paid in full on previouse visit 6/9."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Camden, North Carolina 27921

Branden R.

Job Details: 06/14/2022

"came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . checked unit and disassmbled replaced heating element and tested unit is running as designed with no leaks , reinstalled and tested again unit is running as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS22ECMS00

Near Silver Spring, Maryland 20902

Roberto I.

Job Details: 06/14/2022

"Cx complaint no water dispensed and no ice.Water supply ok, filterhead tested ok, dual water valve okdispensed water on both sides. Find frozen water reservoir and frozen icemaker fill tube. Defrosted everything, icemaker filled ok and water dispenser worked ok. Unable to verify temperature in the freezer since I left the 2 doors open for long time but according to the cx, he never had frozen food or temp issues in the Rc.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Crozet, Virginia 22932

Kyle A.

Job Details: 06/14/2022

Cx complainy of a broken adjuster. Did confirm will need to return woth updated kit.; ordrng 1 W10712395 (Adjuster kit)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Olney, Maryland 20832

Ricardo S.

Job Details: 06/14/2022

"the client complains that the fridge missing some parts, because next to the air tower is a holes, but those holes are normal ..nothing is missing, fridge cks ok"

We serviced a

WHIRLPOOL WASHER

Model WTW5300SQO

Near Alexandria, Virginia 22306

Lloyd B.

Job Details: 06/14/2022

Cx complained the unit did not spin. Inspected the unit and found the shaft wasn't meeting the spinner on the gearcase. Adjusted and tested and it now spins. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21206

Milton J.

Job Details: 06/14/2022

"Cx complaint unit making ice slowley. Inspected and found ice bin has little ice. Checked ice cream and was rock solid. Put ice maker through harvest test and went through with no issues. Mold seemed like it filled a little on the light side but should affect amount unit is making ice. Ice maker or control stalling but cant tell which given ice maker havested. Ordering new Ice Maker, Control plus returning with Pre-IDed Valve. Plus CX paid for a Water FilterCX -MJrob; ordrng 1 W11546935 (Ice Maker) and 1 W11566851 (Control) and 1 EDR1RXD1 (Filter)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHV08

Near South Mills, North Carolina 27976

Branden R.

Job Details: 06/14/2022

"cx complaint ice dispenser not working , checked unit found separator not seating at all on the front of unit , pr id parts are wrong color for unit tested all major componets and everything tested good , ordering separator FROST for repair cx agreed . cx has pop under 30 days; ordrng 1 W11231388 (Separator frost) and 1 W11039857 (Retainer, Separator)"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Bryans Road, Maryland 20616

Robert A.

Job Details: 06/14/2022

"Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found multiple f8e0 f8e1 error codes. I checked the fan voltage and the both were receiving 122v. I removed the fans and noticed that they were installed crooked, so the fan blade was making contact with the chassis causing it to hum but not move. I correctly positioned the blower fan and tested them for the cx. I preheat both ovens to 350 and they both reached the set temp. The unit is working as designed."

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