Service History 1099 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near Severna Park, MD 21146

Kevin P.

Job Details: 06/14/2022

"cx complaint display on console staying partially illuminated at all times, ordering new console; ordrng 1 W11325569 (console cs)"

We serviced a

WHIRLPOOL WASHER

Model WFW9620HC0

Near Lorton, VA 22079

Lloyd B.

Job Details: 06/14/2022

Cx complained the unit did not dispense detergant. Inspected the unit and found the float was stuck on the pump. Cleaned the float and tested and it now dispenses soap. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Norfolk, VA 23513

Carl A.

Job Details: 06/14/2022

"cx complaint of unit not making ice,checked unit to find icemaker failed,replaced icemaker tested unit works as designed"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Hockessin, DE 19707

Taylor F.

Job Details: 06/14/2022

"Cx complaint is unit not cooling in the RC. Tested inspected and verifed compalint. Found the RC evap to be frozen over. Thawed evap and replaced evap cover, control set and thermistors. Tested unit and unit is working as designed. Job is complete."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHV0

Near Goldsboro, PA 17319

Bernard M.

Job Details: 06/14/2022

"Cx complaint unit leaks. Ran unit on normal cycle and found water leaking from underneath unit. Removed front panel and found the vent assembly disconnected. The vent on door panel wasn't securing to the panel. Removed vent and checked gasket, placed vent on and locked it in place. Ran cycle and found no leaks. Unit checks good"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/14/2022

installed door reset unit new hinge right side confirmede water from valve entering ice tray

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Richmond, VA 23235

Chris B.

Job Details: 06/14/2022

replaced yoke divider and motor tested unit working as desighned cx stated

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC

Near Martinsburg, WV 25401

Danny R.

Job Details: 06/14/2022

found loose hose on dreseated hose now checksok

We serviced a

MAYTAG REFRIGERATOR

Model MSS26C6MFZ00

Near Chesapeake, VA 23325

Austin D.

Job Details: 06/14/2022

came out to repalce the door to find out that the new door had a 1/4 in line for water flow and the unit has a 5/16 in line coiming from it. therefore the unit needs a connector to go from 1/4 in to 5/16 in. part on order. will return once it comes in.; ordrng 1 wp4373559 (1/4 in to 5/16 in connector for water line)

We serviced a

WHIRLPOOL COOKTOP

Model JGD3430GS00

Near Sterling, VA 20165

Richard B.

Job Details: 06/14/2022

"CX complant. Front burners dont ignite correctly. Prior diagnosis found two front burners need caps, igniters and burner heads as well as spark module. Installed all and tested unit. Cooktop working as designed. Job completed, RB"

We serviced a

JENN-AIR REFRIGERATOR

Model JSC23C9EEM00

Near Potomac, MD 20854

Julian H.

Job Details: 06/14/2022

CX complaint about unit not cooling properly on Rc and leaking water towards the front inspected and found that drain tube is block defrost pan is pitting and causing particles to stuck drain tube is too slim causing restriction air flow is not proper and thermistor needs to be optimized for proper defrost control to determined when to go to defrost change defrost on test 7 to every 8hrs need parts; ordrng 1 W11409190 (DRAIN TUBE) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11162078 (pan-drip)

We serviced a

WHIRLPOOL FREEZER

Model WRF555SDFZ05

Near Alexandria, VA 22315

Lloyd B.

Job Details: 06/14/2022

Went to install the parts but they are for a diff model number. Updated the model/serial and ordering correct parts; ordrng 1 W11284720 (user interface) and 1 WPW10714545 (gasket)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Smyrna, DE 19977

Andrew W.

Job Details: 06/14/2022

"Cx compalint is unit making squeaking rubbing sound. inspected and verified complaint. looked under unit and found splutch shifted down and belt slipping off splutch coming through the cover which is now defective and could damage replacement belt if not replaced. Ordering cover, belt, and returning with splutch and actuator.; ordrng 1 W11239857 (belt) and 1 WPW10427633 (pulley shield)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near York Haven, PA 17370

Bernard M.

Job Details: 06/14/2022

"Cx complaint unit's not cooliong in RC section. Inspected unit and found no air coming into RC. Accessed FC and found evap cover to be covered in frost. Unit thermistor failed. Evap fan runnning as designed. Ordering parts, once parts are in contact cx to reschedule;"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Belcamp, MD 21017

Neil H.

Job Details: 06/14/2022

was able to fix dispenser putting gasket back in and dispenser working now will attempt p.o.p.; ordrng 1 W10861000 (detergent dispenser)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW3

Near Chesapeake City, MD 21915

Alexander W.

Job Details: 06/14/2022

"CX stated unit not draining and not finishing cycles. inspected tested and verified cx complaint. found unit has clogged drain pump cleared clog and tested unit, unit is now operating as desgined job is complete."

We serviced a

KITCHENAID OVEN

Model KODE300ESS02

Near Franklin, VA 23851

Zachery R.

Job Details: 06/14/2022

"replaced both controls, ui, temp probe, and gasket, tested, unit cutting about 1 min into preheating, come to find broil element shorted to ground, repositioned broil element, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Owings Mills, MD 21117

Keith H.

Job Details: 06/14/2022

cx not sure if its leaking or if was left over water from prev visit . inpsected unit tested multple times and unit isnt leaking and theres no water on the floor like prior appt unable to duplicate issue

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Portsmouth, VA 23704

Zachery R.

Job Details: 06/14/2022

"cx complaitn unit not draining, checked unit, come to find defective drain pump, drain pump reading open, replaced drain pump ,tested. unit working as designed."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Millville, DE 19967

Frederick R.

Job Details: 06/14/2022

CX complaint is spray arm keeps falling off. Inspected unit and verified complaint. Found middle spray arm has come aprt and will not stay attached. Ordering spray arm. 34 in stock at Tribles. rescheduled for 6/21/22; ordrng 1 WPW10498900 (spray arm)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Denton, MD 21629

Jonathon C.

Job Details: 06/14/2022

"cx complaint, unit not draining. cx just had new disposal put in. installer didnt remove punch for dishwasher drain. punched out disposal. tested unit, unit working as designed. job is complete."

We serviced a

AMANA REFRIGERATOR

Model ASI2175GRS07

Near Rockville, MD 20852

Roberto I.

Job Details: 06/14/2022

"Cx complaint warm temp in both compartments.Found frost build up on evaporator and cover. Ran test mode and forced defrost, it didn't turn on. Removed control box, no power sent to the heater (white to brown wire). Left forced defrost on and after few minutes the relay closed amd the heater turned on. Ordering control box W11546609. Pre id thermistor to be used on return.; ordrng 1 W11546609 (control box)"

We serviced a

WHIRLPOOL RANGE

Model KFGD500ESS

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/14/2022

"Cx complains about a funny smell coming from the oven also the front panel get too hot, isnpected unit, oven heating ok, no gas leak, oven vent cks ok, is normal is the front panel get hot, because the vent circulate the hot air in front of the oven panel"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Hyattsville, MD 20783

Israel R.

Job Details: 06/14/2022

Customer complaint unti was delivered with damaged on the back. I found the rear covere was dendeted. Replace itand tested. Unit is back to normal operations. No delivery paper work. Usin date on dispatch.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near York, PA 17404

Bernard M.

Job Details: 06/14/2022

Cx complaint the unit makes noise. Started unit on normal cycle and could thumping sounds at the front. Removed top and found the plastic bearing on drum detatched. Reconnected and ran normal cycle and the unit no longer makes noise and heats as designed. Unit checks good

We serviced a

AMANA OVEN

Model AGR5330BAS3

Near Washington, DC 20003

Samuel R.

Job Details: 06/14/2022

replaced parts and tested unit.unit is now proper temps.unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAKZ0

Near Lancaster, PA 17601

Justin L.

Job Details: 06/14/2022

"cx complaint unit not drying dishes and had dishes inside of unit to show they were still wet. found rinseaid dispenser full. entered diagnostic mode and found no saved error codes. ran through cycle and found unit to fill, pump, drain, but never dispense rinseaid inspite of it being on or activating heater. Unit will need control to correct issue and once in office will need to contact cx and set return visit; ordrng 1 W11506012 (control)"

We serviced a

KITCHENAID DISHWASHER

Model KUDE60FXSS5

Near Fairfax, VA 22033

Christian C.

Job Details: 06/14/2022

Installed parts. Tested unit no errors and no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ11

Near Chesapeake, VA 23322

Branden R.

Job Details: 06/14/2022

"came out to replace parts on unit , replace ice bin and tested unit is now properly dispensing ice and running as designed ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Staunton, VA 24401

Kyle A.

Job Details: 06/14/2022

Installed pump and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Haymarket, VA 20169

Daniel J.

Job Details: 06/14/2022

unit stuck in drain cycle removed console inspected pressure hose found string toucjing control sensor tricking unit to believe its full of water pushed string down made sure no blockage in pressure hose ran diag cycles twice no faults occured

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Rockville, MD 20851

Roberto I.

Job Details: 06/14/2022

"Replaced par and ran diag, no errors. Ran atest cycle, the unit worked as designed"

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Chesapeake, VA 23324

Austin D.

Job Details: 06/14/2022

cx denied service. was under impression the unit was covered under wasrranty. i advised her the unit appears to be out of warranty and i would need a receipt. no receipt on record so she called rent a center and they were not able to find anything either. advised cx i can no longer wait and left.

We serviced a

WHIRLPOOL REFRIGERATOR

Model MSS25N4MKZ04

Near Shippensburg, PA 17257

Andrew S.

Job Details: 06/14/2022

Cx complaint is that the unit os not cooling in the RC section again. Upon arrival I found frost built up again on the evap cover. I removed the evap cover and and found that the evap was frosted over again. I disconnected the harness from the cabinet and checked the resistence to the heater. I was unable to get a reading. I then disconnected the harness from the heater and found that it is reading at 93 Ohms. I replaced the evap harness and then ran the heater test in diag mode and found that the element is now heating as intedned. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/14/2022

"cx complaint shelf or drawer bin hard to slide - refrigerator checked unit found bottom left draw had a roller that was not making contact with bin whenever pulled in and out uninstalled roller and made sure everything checked good reseated roller properly and draw is now making proper contact and is shutting as it should and not unseating itself from roller , checked all major componets and everything checked good . unit is running as designed at proper temp"

We serviced a

MAYTAG DRYER

Model MED6630HW1

Near Wilmington, DE 19808

Taylor F.

Job Details: 06/14/2022

Cx complaint is unit not powering on. Tested inspected and verifed complaint. Replaced consoel and control from previous diagnosis. Tested unit and unit is now working as designed. job is complete

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Conestoga, PA 17516

Justin L.

Job Details: 06/14/2022

cx complaint of tapping noise. was able to access unit and found no saved codes. ran unit through diagnostic and found drain hose tapping back of unit secured and ran drain and spin. unit now operating as designed no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Winchester, VA 22601

Ezra M.

Job Details: 06/14/2022

"verified purchase date and epp purchased. advised cust to contact Lowe's for the extended warranty information and number to call. unit lid is locking and unlocking, even in diag mode lock activation. unit storing f5e3, f2e1, f5e1 lid switch fault. will need lid latch and control; ordrng 1 W11307244 (latch)"

We serviced a

WHIRLPOOL OVEN

Model JMW2430WP

Near Potomac, MD 20854

Julian H.

Job Details: 06/14/2022

CX complaint about unit not moving tt motor went to control all wires connected properly checked wiring diagram control send power directly to tt motor getting 65vac issue with tt motor and control NEED 2 COUNTS TO REMOVE MICROWAVE FROM OVEN; ordrng 1 2COUNTS (TIME CONSUMING JOB NEED TO TAKE MW APART FROM OVEN) and 1 WPW10350780 (cntrl-elec) and 1 W10911403 (motor-turn)

We serviced a

KITCHENAID RANGE

Model KSDB900ESS5

Near Smithfield, VA 23430

Anthony D.

Job Details: 06/14/2022

"cx complaint unit displaying F3E0 main oven temp sensor open or shorted upon arrivlal found unit to be displaying F3E0 code checked sensor at J10-3 and J10-4 pin at control board sensor read open then checked at sensor sensor read open also sensor harness tested good at .7 ohms, called techline to verify findings spoke with bruce 7733884166 advised to change main temp sensor, changed temp sensor cleared error code tested unit working as designed"

We serviced a

KITCHENAID DISHWASHER

Model KUDS30FXSS1

Near Boyds, MD 20841

Ricardo S.

Job Details: 06/14/2022

"customer complains the unit stops working and smoke comes out the side of the door, inspected the unit and found burnt wires.. unit need cntrl elec, fuse and main harness, CX WILL CALL THE MANUFACTURE TO SEE IF THE CAN COVER THE WHOLE REPAIR; ordrng 1 W10195525 (harns-wire)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Burke, VA 22015

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher. Checked the Heating Element. Heater Element has the Gold Heater Bushing. Installed the Heating Element. Tested the unit. Unit is working as Designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, VA 23322

Austin D.

Job Details: 06/14/2022

cx complaint the unit is still not cooling. checked the unit and it was in a vacuum. therfore i added refrigerant and located the leak at the filter drier to steel. i reseated the connection and vacujmed the system. added R134a and tested the unit. no leaks present. unit is running as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWC465HW3

Near Hampton, VA 23669

Lucas R.

Job Details: 06/14/2022

"replaced control, latch and actuator, calibrated, tsted, unit working as designed."

We serviced a

JENN-AIR RANGE

Model JES9800CAF01

Near Alexandria, VA 22307

Lloyd B.

Job Details: 06/14/2022

"Cx complained some of the buttons did not work. Installed new user interface and tested and all the buttons now work but when testing for the blower motor, it does not turn on. The motor is connected and receives 123vac. Unit needs new blower motor; ordrng 1 WPW10201322 (motor)"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HB0

Near Chesapeake, VA 23321

Anthony D.

Job Details: 06/14/2022

cx complaint unit sparking tested unit unable to replicate problem noticed rack was not level checked rack hooks found right rear hook cracked and slight evidence of thermal event causing rack to sit unlevel ordering hook to resolve issue; ordrng 1 W10840795 (hook)

We serviced a

MAYTAG DRYER

Model MEDB835DW

Near Lititz, PA 17543

Marc M.

Job Details: 06/14/2022

cx complaint unit not power on. inpspetced unit and ofund PF error on screen. checked and found that the the terminal block is shorted at the incming L1. unit will need new terminal block and harness.; ordrng 1 279318 (terminal) and 1 279393 (screw) and 1 WP3397659 (block-term)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF532SMBW00

Near Montclair, VA 22025

Robert W.

Job Details: 06/14/2022

CX Complaint is the unit isnt making ice. Inspected unit and found the IM is getting is getting good power but not filling ohm out valve and found valve misreading causing unit not to make ice. Ordering valve; ordrng 1 WPW10498976 (Valve)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Shiloh, PA 17408

Bernard M.

Job Details: 06/14/2022

"Per previous tech, applied silicone to the top and bottom of mullion rail, disconnected condenser fan and waited 10 min. Mullion didn't heat all the way up. From the top down 2ft was still cold and inner freezer door was producing condensation. Contacted TL and and explained what was happening and they're deeming it unrepairable. WP will contact cx to discuss replacement.7733793831"

We serviced a

WHIRLPOOL OVEN

Model WOD77EC0HS20

Near Bryans Road, MD 20616

Robert A.

Job Details: 06/14/2022

"Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found multiple f8e0 f8e1 error codes. I checked the fan voltage and the both were receiving 122v. I removed the fans and noticed that they were installed crooked, so the fan blade was making contact with the chassis causing it to hum but not move. I correctly positioned the blower fan and tested them for the cx. I preheat both ovens to 350 and they both reached the set temp. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Centreville, MD 21617

Jonathon C.

Job Details: 06/14/2022

"cx complaint, loud noise from fridge. tested unit, verified complaint. found rattling coming from the cardboard under unit rattling against chassis. also adjusted sound deadening on condenser lines. tested unit, unit working as designed. job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Bowie, MD 20721

Dustin F.

Job Details: 06/14/2022

"CX Complaint Water Leaking and ice freezing into a big ball6/14/2022 - DF Found ice build up in freezer compartment from water leaking and loose drawer. I fixed the drawer then moved onto the main complaint. Contacted Tech Line and was given 77338783. Found Water sitting inside the icemaker inbetween the metal heater and the tray. Ran Diagnostic and found Code E5 Tech Line stated the water valve is overfilling, causing the facia to leak water into the icebox and water running down the front of the unit. PEr tech line, im ordering a tube of food grade silicone WP482338 to help fill and seal and gaps in cabinet around freezer. Seperator Assembly W10919724 Ice Chute Plate Assembly W11347435 and a dual Water Valve W11482383.; ordrng 1 WP482338 (Food Grade Silicone) and 1 W10919724 (Seperator Assembly) and 1 W11347435 (Ice Chute Plate Assembly) and 1 W11482383 (Dual Water Valve)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHV08

Near South Mills, NC 27976

Branden R.

Job Details: 06/14/2022

"cx complaint ice dispenser not working , checked unit found separator not seating at all on the front of unit , pr id parts are wrong color for unit tested all major componets and everything tested good , ordering separator FROST for repair cx agreed . cx has pop under 30 days; ordrng 1 W11231388 (Separator frost) and 1 W11039857 (Retainer, Separator)"

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Newark, DE 19711

Taylor F.

Job Details: 06/14/2022

Cx complaint is unit not drying properly. Tested insepcted and verified complaint. Found the vent to be full of water. Emptied water from vent. Cx has to seal the vent properly to stop water from getting in. Tested unit and unit is working as designed. jis complete.

We serviced a

MAYTAG WASHER

Model MVWC565FW1

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2022

"cx complaint unit wont power on. inspected unit and found 122.9vac to control, but no light on control and the control is not responsive. wont enter into diag or anything."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ09

Near Williamsburg, VA 23188

Jason T.

Job Details: 06/14/2022

"Cx complaint, no ice production, found icemaker stuck in harvest mode, verified vac voltages. Repair estimate total : Service call paid on 6-6-22 installed pre-i'd icemaker, verified icemaker fill-harvest...working as designed. (Paid in full check # 1013)"

We serviced a

MAYTAG DRYER

Model MED7230HW1

Near Salisbury, MD 21804

Michael E.

Job Details: 06/14/2022

"CX complaint: turn dial not working, message to select a cycle. Tested and verified complaint. Voltages from ACU to UI was incorrect. 2vac and 7vac. Replaced ACU and tested and still turn knob not working. Replaced Fascia, cleared the connecting to WiFi and trhen waited 5 min but it did not sync with ACU. Retried 2 more times with reconnecting original fascia after first try and gave it 5min to sync to make sure that wasnt the problem. Afterwards, when i put original fascia back on, it resumed normal function. Fascia is intermitantly working. Reordering fascia. Cannot reschedule due to lowes contract.; ordrng 1 W11413567 (fascia)"

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Waverly, VA 23890

Anthony D.

Job Details: 06/14/2022

"cx complaint unit not freezing check unit found evap covered in ice and evap thermistor reading at 5.6kohms in ice, thawed evap replaced thermistor unit working as designed, advised cx to monitor for 24 hrs"

We serviced a

AMANA DISHWASHER

Model ADB1400AGS3

Near Manassas, VA 20110

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Dishes are not Drying. Ran Service Diagnostics on the unit. Error codes are F7E1 = No Heat. Checked the Heater Element. Found that the right Heater Element Harness is t plugged in. Plugged in the Heater Element Harness. Ran Service Test. Heater Element is Heating. Cleared all Error Codes. Unit is working as Designed.

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Germantown, MD 20876

Ricardo S.

Job Details: 06/14/2022

"Replaced parts, i ran diagnostic test, hot/cold valve working ok, also the fast speed spin.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Selbyville, DE 19975

Michael E.

Job Details: 06/14/2022

CX complaint: no ice in FC IM. Tested and verified complaint. I found the IM was switched off and door handle loose. Corrected IM and tightened handle. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Westminster, MD 21157

Drew B.

Job Details: 06/14/2022

cx complaint that unit is not cooling efficently in the rc section i found the unit to have good temps in the fc section but have some slight frost on the evap cover which makes sence the damper is not opening on its own regularly casuing restriction of air to cool rc and also the air to stay downward in fc and needs damper and needs approved before reschd part is stock; ordrng 1 WPW10594330 (damper in@wp)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, MD 21206

Milton J.

Job Details: 06/14/2022

"Cx complaint unit making ice slowley. Inspected and found ice bin has little ice. Checked ice cream and was rock solid. Put ice maker through harvest test and went through with no issues. Mold seemed like it filled a little on the light side but should affect amount unit is making ice. Ice maker or control stalling but cant tell which given ice maker havested. Ordering new Ice Maker, Control plus returning with Pre-IDed Valve. Plus CX paid for a Water FilterCX -MJrob; ordrng 1 W11546935 (Ice Maker) and 1 W11566851 (Control) and 1 EDR1RXD1 (Filter)"

We serviced a

MAYTAG REFRIGERATOR

Model MRT311FFFZ00

Near Lancaster, PA 17603

Justin L.

Job Details: 06/14/2022

Cx complaint unit keeps freezing up. was able to access unit and found heavy frost pattern on the evaporator with van running. ohmed out thermistor and found it reading 7F off. Unit went into defrost while testing Replaced thermistor and unit began cooling again developing frost pattern unit now checks good no further work needed

We serviced a

WHIRLPOOL DRYER

Model WTW4816FW2

Near Pasadena, MD 21122

Kevin P.

Job Details: 06/14/2022

"unit is in warranty. cx complaint unit not advancing past rinse to spin out, found cold valve is completely jammed with sediment not allowing water through a nd unit has 8-1 long fill error. i explained to cx previously that she would need to put something inline in the hose to screen out sediment and she didnt. charging cx for new valve assembly, tax and shipping 107.07 total collected by cc. 100 @ trbls; ordrng 1 W11210459 (valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Queen Anne, MD 21657

Jonathon C.

Job Details: 06/14/2022

"cx complaint. unit not advancing cycles. replaced parts per prior diag. tested unit, unit working as designed, job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW5300SQO

Near Alexandria, VA 22306

Lloyd B.

Job Details: 06/14/2022

Cx complained the unit did not spin. Inspected the unit and found the shaft wasn't meeting the spinner on the gearcase. Adjusted and tested and it now spins. Job complete

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS04

Near Martinsburg, WV 25403

Danny R.

Job Details: 06/14/2022

installed parts checksok

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ0

Near Sykesville, MD 21784

Drew B.

Job Details: 06/14/2022

cx complaint that unit orginally had issues with the ice produxtion and when arrived found upper 50s in the rc section and the freezer still had some things frozen but could tell its not the right state temp wise. when checking the unit i foudn frost occuring on the evap wall on the fc rear cauing defrosting issues causing wet/ little ice prodcution as well.. will need the thermistor anf found stahled ewvap fan motor in stock schd for tomorrow; ordrng 1 WPW10384183 (thermistor 100@trb) and 1 WP2163777 (fan blade 6@trb) and 1 WPW10464673 (evap motor 15@trb)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Silver Spring, MD 20901

Israel R.

Job Details: 06/14/2022

Installed hub. Unit is back to normal operations.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Waverly, VA 23890

Anthony D.

Job Details: 06/14/2022

"cx complaint unit not cooling checked unit found RC at 48 dregrees and FC temp at 18 degrees, defrost heater at 88ohms and 120vac at control also found evap thermistor 16k ohms indicating a bad control called tech line spoke with travis 7733879818 was advised to order (W11546690) control, cx also requests AC for return visit ; ordrng 1 W11546690 (control)"

We serviced a

WHIRLPOOL OVEN

Model WFG505M0BS3

Near Vienna, VA 22181

Christian C.

Job Details: 06/14/2022

Cx complaint unit does not bake or broil. Inspected unit found no errors. Bake ignitor found open. Installed ignitor. Unit is now working on both bake and broil. Cx paid in full.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/14/2022

i was able to access unit and found the thermistor was not tight on the evap suction line. i was able to bend tab and use a zip tie to keep it in place. also used the tie downs to bring the evap tight to the back of the wall. used the new evap cover with some gaskets i had in van stock to tightly seal the evap in its housing. the drip pan itself was not warped and was straight. unit now checks good.; used 4 w11573592 (gasket) from stock

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Westminster, MD 21157

Drew B.

Job Details: 06/14/2022

cx complaint that unit is frosting in the fridge causing cooling issues in the rc section. i found the unit to have door closing issues in freezer causing the frost to restrict airflow in the rc section. will need the following parts schd for the 21st; ordrng 1 WPW10397636 (slide l 25@trb) and 1 WPW10397635 (slide35@ right)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Kents Store, VA 23084

Eric F.

Job Details: 06/14/2022

"tested ice maker before installation, found ice maker leaking water from underneath during fill, either over filling mold or cracked mold in ice maker. Ordering ice maker, will use other parts on return visit.; ordrng 1 W11578780 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Monrovia, MD 21770

Ricardo S.

Job Details: 06/14/2022

Replaced i/m .. resume power and ice maker is filling with water.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Olney, MD 20832

Ricardo S.

Job Details: 06/14/2022

"the client complains that the fridge missing some parts, because next to the air tower is a holes, but those holes are normal ..nothing is missing, fridge cks ok"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Abingdon, MD 21009

Neil H.

Job Details: 06/14/2022

cx complaint unit making noise while washing replaced the gearcase and the clutch belt and actuator recalb. washer tested good.

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Richard B.

Job Details: 06/14/2022

"CX complant, Microwave not working. Prior diagnosis found microwave needs hinges bulb holder , Arm and bulb. On gong to install hinges . Tested unit and when pushing on right side of door the microwave energizes and cooks indicating a warped inner door. CX due a refund for hinges and owes for inner door assembly. CX paid difference for inner door and tax , Refunded hinges + tax money. Further work needed, RB; ordrng 1 W11600214 (inner door. 420.)"

We serviced a

AMANA OVEN

Model AER6303MFS2

Near Bowie, MD 20716

Shawn D.

Job Details: 06/14/2022

cx complaint unit is giving error code and oven wont work. inspected unit and confimred the complaint unit has error f1e0 for Internal board failure. replaced control the control then tested and oven now works. unit is good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT970SAHZ0

Near Crozet, VA 22932

Kyle A.

Job Details: 06/14/2022

Cx complainy of a broken adjuster. Did confirm will need to return woth updated kit.; ordrng 1 W10712395 (Adjuster kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Annandale, VA 22003

Carl R.

Job Details: 06/14/2022

"Heater Bushing W11537778 - SP W11540964 - Special Project S17304 - Parts and Labor. Removed unit from underneath the counter and removed lower rack and spray arm. Removed 2 plastic fasteners and original heater element. Replace the original heater element with a new heater element and 2 plastic fasteners. Tested unit for leaks, no leaks found . Put unit back underneath counter. And put lower rack and spray arm back in. Unit working properly."

We serviced a

KITCHENAID RANGE

Model KSDB900ESS2

Near Charlottesville, VA 22903

Kyle A.

Job Details: 06/14/2022

Installed cable and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MVWX655DW2

Near Suffolk, VA 23434

Anthony D.

Job Details: 06/14/2022

cx complaint grinding noise checked unit found no error codes ran test cycle heard noise coming from underneath stopped cycle looked under the unit found nut starting to back off the pulley causing grinding noise tightened nut calibrated and retested unit working as designed

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near The Plains, VA 20198

Daniel J.

Job Details: 06/14/2022

installed new hinge and also lid started cycle confirmed locking and adding water checked faults

We serviced a

KITCHENAID MICROWAVE BLT IN

Model KMBP107EBS01

Near Charlotte Hall, MD 20622

Shane B.

Job Details: 06/14/2022

"cx complaint is the unit displaying F2E0. tested unit and it does run and heat. checked for codes and found F2E0 keypad disconnected, F2E1 stuck key. cleared codes and pressed every button, they all worked. cx said erro only popped up once and it was after a power outage. i quoted cx for a new control panel and advised her to call back if the issue returns.; ordrng 1 W11101569 (panl-cntrl)"

We serviced a

MAYTAG REFRIGERATOR

Model WRX735SDHZ01

Near Newport News, VA 23606

Lucas R.

Job Details: 06/14/2022

"cx complaint unit not cooling, checked unit, both compartments at room temp, compressor not running, 119 vac to compressor, windings fluctuating between 4-6 ohms on start and run, replaced start device from vs, compressor still would not start, compressor internally locked, p and l cbe, called office scheduled for friday, sealed system tech! start device needed to replenish VS not for repair.; ordrng 1 W11209866 (compressor) and 1 WPW10143759 (dryer) and 1 W11506635 (coupler) and 1 W11092533 (start-dev), used 1 W11092533 (start device,) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFS22ECMS00

Near Silver Spring, MD 20902

Roberto I.

Job Details: 06/14/2022

"Cx complaint no water dispensed and no ice.Water supply ok, filterhead tested ok, dual water valve okdispensed water on both sides. Find frozen water reservoir and frozen icemaker fill tube. Defrosted everything, icemaker filled ok and water dispenser worked ok. Unable to verify temperature in the freezer since I left the 2 doors open for long time but according to the cx, he never had frozen food or temp issues in the Rc.

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Clarksburg, MD 20871

Ricardo S.

Job Details: 06/14/2022

"The customer complains that the panel does not respond for 2 weeks, but the customer called the manufacturer and they updated the software.now the panel working fine"

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS3

Near Seaford, DE 19973

Michael E.

Job Details: 06/14/2022

CX complaint: broken door glass. Inspected unit and veroified complaint. I found the front door glass broken and documented in pics. No other damage found. Ordering door glass and nameplate. Cannot reschedule due to no one available on site to schedule with.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Richmond, VA 23231

Jason T.

Job Details: 06/14/2022

"Cx complaint, not cooling-freezing properly, ran factory diagnostic test, found control relay not cycling defrost properly, verified vac voltages. Installed pre-i'd control, verified proper air flow, cooling-freezing...working as designed."

We serviced a

KITCHENAID DISHWASHER

Model kDFE104DSS5

Near Annapolis, MD 21409

Kevin P.

Job Details: 06/14/2022

cx complaint unit not draining found a blockage in air gap at sink which i cleared and unit is now draining properly. 120 service call collected by cc. job complete

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Camden, NC 27921

Branden R.

Job Details: 06/14/2022

"came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . checked unit and disassmbled replaced heating element and tested unit is running as designed with no leaks , reinstalled and tested again unit is running as designed."

We serviced a

WHIRLPOOL OVEN

Model WGE555SOBS00

Near Union Bridge, MD 21791

Brian R.

Job Details: 06/14/2022

replaced parts and tested and heated both ovens. both ovens now check. all burners on cooktop check as well. job complete.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS02SRSS1

Near Arlington, VA 22209

David J.

Job Details: 06/14/2022

CX complaint door keeps opening. We replaced door latch two weeks ago. Inspected unit found top drawer is not meeting with the back wall properly. Once the rack is aligned correctly on the back wall the door latches correctly. That point theres no tension on the door. CX did not want a quote on rack. He said he will just learn to live with it. Unit does work correctly

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HZ7

Near Westminster, MD 21157

Drew B.

Job Details: 06/14/2022

cx complaint that unit is running with nothing inside and i found the unit to be lose relay on board when removed i found the relay to click and click off and on when moving slight bit and now needs the following parts.; ordrng 1 W10892389 (control) and 1 W11551558 (upper interlock) and 1 W11551761 (lower inerlock)

We serviced a

WHIRLPOOL RANGE

Model WFG525S0JZ1

Near Ashland, VA 23005

Thomas B.

Job Details: 06/14/2022

"Cx complaint unit is not working properly inspected unit removed and replaced the control, sensor, and spark module tested and inspected for proper use unit now functions normally"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Catonsville, MD 21228

Robert L.

Job Details: 06/14/2022

"cx complaint intermitten ice production, small cubes, no cubes, on arrival found bin full, top half made by icemaker, at least 3 dumps, found mold full, t56 E0,f58 01 cold , bin switch and door switch passsed, FC 3 degrees 12 in chamber, ice box fan ok, excellent preesure to dispense and icemaker, possible temp or switch issue, cx to monitor temp and tape switch if problem returns, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Suffolk, VA 23434

Anthony D.

Job Details: 06/14/2022

replaced auger motor and ice maker tested unit working as designed

We serviced a

WHIRLPOOL DRYER

Model MGDB835DW4

Near Gettysburg, PA 17325

Sal R.

Job Details: 06/14/2022

"I was able to access and replace the idler pulley, Unit test good. CX was paid in full on previouse visit 6/9."

Contact Us

About Us