We serviced a
WHIRLPOOL WASHER
Model WTW5100HC0
Near Newport News, VA 23608
Jason T.
Job Details:
06/11/2022
"Installed parts to complete the repair, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Silver Spring, MD 20903
Israel R.
Job Details:
06/11/2022
"Customer complaint unit is not heating and is not drying on energy saver. The cusotmer stated that no matter what the unit wont dry on energy saver. I tested temps and the unit is heating and reaching temp 230 high low 112. I tested voltage 240. The unit is working. I check exhaust and is good amount of air could use a clening but is good amount of air coming out. while testing i can see the unit raching lower temps as it was working more. it was only coming up to 160. But if i stop it and start again the unit starts cycling corretly. Ordering timer, moisture control, switch thermostat. Switch is special order part. Call customer when part is available. cotsco unit. in warranty; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer) and 1 WP8578352 (swtch-temp) and 1 WP8318268 (thermostat)"
We serviced a
WHIRLPOOL DRYER
Model WED5000DW2
Near Silver Spring, MD 20903
Israel R.
Job Details:
06/11/2022
"Customer complaint unit is not heating and is not drying on energy saver. The cusotmer stated that no matter what the unit wont dry on energy saver. I tested temps and the unit is heating and reaching temp 230 high low 112. I tested voltage 240. The unit is working. I check exhaust and is good amount of air could use a clening but is good amount of air coming out. while testing i can see the unit raching lower temps as it was working more. it was only coming up to 160. But if i stop it and start again the unit starts cycling corretly. Ordering timer, moisture control, switch thermostat. Switch is special order part. Call customer when part is available. cotsco unit. in warranty; ordrng 1 WPW10476828 (cntrl-elec) and 1 WPW10185992 (timer) and 1 WP8578352 (swtch-temp) and 1 WP8318268 (thermostat)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20902
Israel R.
Job Details:
06/11/2022
Got to the unit and i tried to replace the harness and the harenss just come out half way and gets stuck. I tried taking the water line and nothing the same gets stuck half way. I tried taking the door off and the same nothing the harness is not coming out. Ordering the door. Cx is aware the door is coming to the house and they have to call for installation.; ordrng 1 LW10918659 (dor-fip Stainless)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Silver Spring, MD 20902
Israel R.
Job Details:
06/11/2022
Got to the unit and i tried to replace the harness and the harenss just come out half way and gets stuck. I tried taking the water line and nothing the same gets stuck half way. I tried taking the door off and the same nothing the harness is not coming out. Ordering the door. Cx is aware the door is coming to the house and they have to call for installation.; ordrng 1 LW10918659 (dor-fip Stainless)
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Silver Spring, MD 20904
Israel R.
Job Details:
06/11/2022
Installed new fan. The unit is quieter but there is still a small rattleing noise. I told the custometr i can order a new fan but he said he is going to give it a chance and he will call back if it gets worse.
We serviced a
WHIRLPOOL OVEN
Model WOS51ES4ES02
Near Silver Spring, MD 20904
Israel R.
Job Details:
06/11/2022
Installed new fan. The unit is quieter but there is still a small rattleing noise. I told the custometr i can order a new fan but he said he is going to give it a chance and he will call back if it gets worse.
We serviced a
WHIRLPOOL RANGE
Model MER4600LS0
Near Silver Spring, MD 20902
Israel R.
Job Details:
06/11/2022
Custoemr complaint unit is not heating correctly on the front burner and the burner is turning on and off too fast. I tested the unti and elelemt is good the switch felpt very loose. One of the screws came off. I reseated the switch and now high is hig and low is low. I explained to the customer that the element have a temp sensor and the burner will turn on and off depending on the temp selected. She understand and the unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model MER4600LS0
Near Silver Spring, MD 20902
Israel R.
Job Details:
06/11/2022
Custoemr complaint unit is not heating correctly on the front burner and the burner is turning on and off too fast. I tested the unti and elelemt is good the switch felpt very loose. One of the screws came off. I reseated the switch and now high is hig and low is low. I explained to the customer that the element have a temp sensor and the burner will turn on and off depending on the temp selected. She understand and the unit is back to normal operations.
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Yorktown, VA 23690
Jason T.
Job Details:
06/11/2022
"Installed parts to complete the repair, vacuumed and charged with 4.8 oz. Of r134a, verified proper air flow, cooling-freezing. Also installed shim to level the unit, unit is working as designed.; ordrng 1 4387828A (Shim), used 1 4387828A (Shim) from stock"
We serviced a
WHIRLPOOL FREEZER
Model WSZ57L18DM00
Near Yorktown, VA 23690
Jason T.
Job Details:
06/11/2022
"Installed parts to complete the repair, vacuumed and charged with 4.8 oz. Of r134a, verified proper air flow, cooling-freezing. Also installed shim to level the unit, unit is working as designed.; ordrng 1 4387828A (Shim), used 1 4387828A (Shim) from stock"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Kensington, MD 20895
Israel R.
Job Details:
06/11/2022
Customer complaint unit is not cooling the refrigerator. The freezer kind of cooling is about 10 degrees. I tested the unit is found that when the unit is in service and in test 1 for defrost the compressor stays on. The compresor is supposed to turn off during defrost. Unit needs new control. COlleceted in full. 100 at tribles. Cancellations list. Sooner if possible.; ordrng 1 WPW10503278 (refer elect cont brd 155.24)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM01
Near Kensington, MD 20895
Israel R.
Job Details:
06/11/2022
Customer complaint unit is not cooling the refrigerator. The freezer kind of cooling is about 10 degrees. I tested the unit is found that when the unit is in service and in test 1 for defrost the compressor stays on. The compresor is supposed to turn off during defrost. Unit needs new control. COlleceted in full. 100 at tribles. Cancellations list. Sooner if possible.; ordrng 1 WPW10503278 (refer elect cont brd 155.24)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Montgomery Village, MD 20886
Israel R.
Job Details:
06/11/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Montgomery Village, MD 20886
Israel R.
Job Details:
06/11/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gaithersburg, MD 20879
Israel R.
Job Details:
06/11/2022
Installed all parts and tested. Unit is back to nornal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW4955HW2
Near Gaithersburg, MD 20879
Israel R.
Job Details:
06/11/2022
Installed all parts and tested. Unit is back to nornal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Laurel, MD 20707
Israel R.
Job Details:
06/11/2022
Installed new pump and shifter and the unit started working. Unit is back to normal operations.
We serviced a
WHIRLPOOL WASHER
Model WTW5000DW1
Near Laurel, MD 20707
Israel R.
Job Details:
06/11/2022
Installed new pump and shifter and the unit started working. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ocean View, DE 19970
Frederick R.
Job Details:
06/11/2022
"Replaced bin, auger motor, sprin and coupler per prior diagnosis. Tested unit and it is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ocean View, DE 19970
Frederick R.
Job Details:
06/11/2022
"Replaced bin, auger motor, sprin and coupler per prior diagnosis. Tested unit and it is working properly. Job is complete"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20708
Israel R.
Job Details:
06/11/2022
Installed lights. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Laurel, MD 20708
Israel R.
Job Details:
06/11/2022
Installed lights. Unit is back to normal operations.
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Bethany Beach, DE 19930
Frederick R.
Job Details:
06/11/2022
Replaced drain pump per prior diagnosis. Tested unit and it is now working properly. Job is complete. CX email is verified as amccabe3@hotmail.com
We serviced a
KITCHENAID ICE MAKER
Model KUID508HPS00
Near Bethany Beach, DE 19930
Frederick R.
Job Details:
06/11/2022
Replaced drain pump per prior diagnosis. Tested unit and it is now working properly. Job is complete. CX email is verified as amccabe3@hotmail.com
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit has ice build up inside freezer. Inspected unit and found frost and ice builing up around the sheves on the door. Found a gap on the left side of freezer door. The gasket isn't sealing allowing air to come. Ordering freezer door and its to be shipped to cx address. Once door arrives and is inspected by cx, they'll call office to set up return.; ordrng 1 LW11258441 (freezer door (stainless))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gaithersburg, MD 20879
Julian H.
Job Details:
06/10/2022
CX complaint about unit not cooling inspeceted temps on arrival Fc40* FC53* compressor (warm to the touch) & fans on all the time found a frost ball on rh side part of evap no frost pattern to bottom coils no signs of dye anywhere unit has a sealed sys restriction need parts MUST BE A SEALED SYS TECH 3 COUNTS JOB; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor) and 1 3COUNTS (SEALED SYS MAJOR)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/10/2022
"cx complaint small leak out front right conrner of drip pan, pan cracked prior, found small amount of water in front right and left rear corner of pan, dried up, ran diagnostics, started normal and left running on clean cycle, no water detected, did find belt cover was hitting drain pipe on random ocassions, moved unit to left , cx to monitor, tested a"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHM08
Near Frederick, MD 21701
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit has ice build up inside freezer. Inspected unit and found frost and ice builing up around the sheves on the door. Found a gap on the left side of freezer door. The gasket isn't sealing allowing air to come. Ordering freezer door and its to be shipped to cx address. Once door arrives and is inspected by cx, they'll call office to set up return.; ordrng 1 LW11258441 (freezer door (stainless))"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM00
Near Gaithersburg, MD 20879
Julian H.
Job Details:
06/10/2022
CX complaint about unit not cooling inspeceted temps on arrival Fc40* FC53* compressor (warm to the touch) & fans on all the time found a frost ball on rh side part of evap no frost pattern to bottom coils no signs of dye anywhere unit has a sealed sys restriction need parts MUST BE A SEALED SYS TECH 3 COUNTS JOB; ordrng 1 W10836706 (evaporator) and 1 W10843121 (filter dryer) and 1 WPW10507886 (compressor) and 1 3COUNTS (SEALED SYS MAJOR)
We serviced a
MAYTAG WASHER
Model MVW6200KW2
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/10/2022
"cx complaint small leak out front right conrner of drip pan, pan cracked prior, found small amount of water in front right and left rear corner of pan, dried up, ran diagnostics, started normal and left running on clean cycle, no water detected, did find belt cover was hitting drain pipe on random ocassions, moved unit to left , cx to monitor, tested a"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Odenton, MD 21113
Israel R.
Job Details:
06/10/2022
Custeomr complaing tunit is not lighting up the front right. I found the golden piece missing. The customer had it in the drawer where the builder left all the books. I place the coupler and the unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model AGG222VDW4
Near Baltimore, MD 21215
Shane M.
Job Details:
06/10/2022
cx complaintt he front left burner isnt working. found a shorted ignitor wire. replaced ignitor. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Silver Spring, MD 20901
Alexander D.
Job Details:
06/10/2022
"cx complaint water still not dispensing. inspected unit and verfied complaint. cx said its been making ice the whole time, verified ice container is full so its not reservoir freezing or filter head. valve is getting 120v. called techline, 7733852056, TL said its either valve defective or waterline in ceiling from valve to dispenser is freezing. TL recommended ordering valve and permagum, turning icemaker off while waiting on parts to let waterline thaw if it is frozen or to take ice container out and leave door open for 10min and if water starts dispensing to put permagum where waterline goes into ceiling inside rc and at door hinge to prevent airflow and if it keeps freezing then unit will need to be put up for review. if water not dispensing on return, install valve; ordrng 1 W11043013 (valve) and 1 WPW10688359 (permagum)"
We serviced a
WHIRLPOOL COOKTOP
Model KCGS956ESS02
Near Odenton, MD 21113
Israel R.
Job Details:
06/10/2022
Custeomr complaing tunit is not lighting up the front right. I found the golden piece missing. The customer had it in the drawer where the builder left all the books. I place the coupler and the unit is back to normal operations.
We serviced a
WHIRLPOOL RANGE
Model AGG222VDW4
Near Baltimore, MD 21215
Shane M.
Job Details:
06/10/2022
cx complaintt he front left burner isnt working. found a shorted ignitor wire. replaced ignitor. unit working properly.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ03
Near Silver Spring, MD 20901
Alexander D.
Job Details:
06/10/2022
"cx complaint water still not dispensing. inspected unit and verfied complaint. cx said its been making ice the whole time, verified ice container is full so its not reservoir freezing or filter head. valve is getting 120v. called techline, 7733852056, TL said its either valve defective or waterline in ceiling from valve to dispenser is freezing. TL recommended ordering valve and permagum, turning icemaker off while waiting on parts to let waterline thaw if it is frozen or to take ice container out and leave door open for 10min and if water starts dispensing to put permagum where waterline goes into ceiling inside rc and at door hinge to prevent airflow and if it keeps freezing then unit will need to be put up for review. if water not dispensing on return, install valve; ordrng 1 W11043013 (valve) and 1 WPW10688359 (permagum)"
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Hyattsville, MD 20784
Israel R.
Job Details:
06/10/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bristow, VA 20136
Daniel J.
Job Details:
06/10/2022
unit prducing ice but not dispensing ice or water repalced door transfer hanlde shelf gaket dispenser paddles and ui tested dispensing both water and ice customer has checked the ice maker
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Midlothian, VA 23112
John P.
Job Details:
06/10/2022
Confirm CX complaint attempted to connect to Wi-Fi per pointer for updated software was unable to locate CX's Wi-Fi through panel even though was able to find it on phone apparent issue with Wi-Fi receiver and board ordering UI; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL WASHER
Model WTW7500GW2
Near Hyattsville, MD 20784
Israel R.
Job Details:
06/10/2022
Installed parts and tested. Unit is back to normal operations.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ12
Near Bristow, VA 20136
Daniel J.
Job Details:
06/10/2022
unit prducing ice but not dispensing ice or water repalced door transfer hanlde shelf gaket dispenser paddles and ui tested dispensing both water and ice customer has checked the ice maker
We serviced a
WHIRLPOOL OVEN
Model WOS51EC0HS01
Near Midlothian, VA 23112
John P.
Job Details:
06/10/2022
Confirm CX complaint attempted to connect to Wi-Fi per pointer for updated software was unable to locate CX's Wi-Fi through panel even though was able to find it on phone apparent issue with Wi-Fi receiver and board ordering UI; ordrng 1 W11296171 (Ui)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Frederick, MD 21701
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit leaks. Inspected unit and found ice below bottom drawer of freezer. Removed the ice and found the drain hole below evap to be clogged with foam. The drain tube is clogged with debris causing water to fill tube and freeze on the bottom of freezer. Ordering drain tube, once part is in contact cx to reschedule; ordrng 1 W11512417 (drain tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hollywood, MD 20636
Robert A.
Job Details:
06/10/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Carrollton, VA 23314
Zachery R.
Job Details:
06/10/2022
"replaced heater, tested, no signs of any leaks, unit working as designed. left old part with cx"
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHZ01
Near Frederick, MD 21701
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit leaks. Inspected unit and found ice below bottom drawer of freezer. Removed the ice and found the drain hole below evap to be clogged with foam. The drain tube is clogged with debris causing water to fill tube and freeze on the bottom of freezer. Ordering drain tube, once part is in contact cx to reschedule; ordrng 1 W11512417 (drain tube)"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Hollywood, MD 20636
Robert A.
Job Details:
06/10/2022
I installed the ordered parts and tested the unit for the cx. The unit is working as designed.
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Carrollton, VA 23314
Zachery R.
Job Details:
06/10/2022
"replaced heater, tested, no signs of any leaks, unit working as designed. left old part with cx"
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Arnold, MD 21012
Kevin P.
Job Details:
06/10/2022
installed parts calibrated unit and unit tests good. ordering washplate cap to be shipped directly to cx because the orignal broke on removal and now doesnt lock back into place properly.; ordrng 1 WPW10305259 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Glen Burnie, MD 21061
Eric W.
Job Details:
06/10/2022
cx complant of icebucket getting jamed upand not dispencing ice inspected unit found the auger poped oof the rear of bucket and found ice all jamed up in teeth unit will need new ice bucket; ordrng 1 WPW10558424 (ice bucket)
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Falls Church, VA 22043
Jason A.
Job Details:
06/10/2022
CX complaint FRIGE not making ice. Went to install RC evap fan harness & found mastic is melting & partial frost pattern. 1/4 upper Ran test 5 100% & frost pattern not improving. CX states FC grille cover was not installed properly. FC evap uipper half is all iced up again from the last service to install fan harness again indicating low refrigerant fill 3countSealSyst. Called office to schedule. JJ to return > JJ; ordrng 1 W10832994 (compressor kit) and 1 W11492867 (RC Evap) and 1 W10913906 (coupler) and 1 W10143759 (drier UV) and 1 3countSealSyst (3countSealSyst)
We serviced a
WHIRLPOOL WASHER
Model WTW4950HW2
Near Arnold, MD 21012
Kevin P.
Job Details:
06/10/2022
installed parts calibrated unit and unit tests good. ordering washplate cap to be shipped directly to cx because the orignal broke on removal and now doesnt lock back into place properly.; ordrng 1 WPW10305259 (cap)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Glen Burnie, MD 21061
Eric W.
Job Details:
06/10/2022
cx complant of icebucket getting jamed upand not dispencing ice inspected unit found the auger poped oof the rear of bucket and found ice all jamed up in teeth unit will need new ice bucket; ordrng 1 WPW10558424 (ice bucket)
We serviced a
KITCHENAID FREEZER
Model KRFF507ESS01
Near Falls Church, VA 22043
Jason A.
Job Details:
06/10/2022
CX complaint FRIGE not making ice. Went to install RC evap fan harness & found mastic is melting & partial frost pattern. 1/4 upper Ran test 5 100% & frost pattern not improving. CX states FC grille cover was not installed properly. FC evap uipper half is all iced up again from the last service to install fan harness again indicating low refrigerant fill 3countSealSyst. Called office to schedule. JJ to return > JJ; ordrng 1 W10832994 (compressor kit) and 1 W11492867 (RC Evap) and 1 W10913906 (coupler) and 1 W10143759 (drier UV) and 1 3countSealSyst (3countSealSyst)
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ranson, WV 25438
Danny R.
Job Details:
06/10/2022
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Chesapeake, VA 23323
Austin D.
Job Details:
06/10/2022
cx complaint the unit is not heating up properly and also is showing errror code f3e0. checked the unit and unit is heating up but not dis
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Michael E.
Job Details:
06/10/2022
"CX complaint: lost water flow when replaced filter. Tested and verified complaint. Water flow starts well but then drops down to a trickle after a few seconds. Pulled out filter and flow is good. Defective filter likely. CX has also been having flow problems with the previous filters also. I quoted CX to replace filter housing and filter. CX paid for service, S&H, parts and tax on CC. CX oqes 110.00 on repair visit. Sceduled next visit for 6/16 AM, CX would prefer to be first stop; ordrng 1 W10844267 (housing) and 1 EDR1RXD1 (water filter)"
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Ranson, WV 25438
Danny R.
Job Details:
06/10/2022
installed parts checksok
We serviced a
WHIRLPOOL RANGE
Model WEG515S0FS2
Near Chesapeake, VA 23323
Austin D.
Job Details:
06/10/2022
cx complaint the unit is not heating up properly and also is showing errror code f3e0. checked the unit and unit is heating up but not dis
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Ocean City, MD 21842
Michael E.
Job Details:
06/10/2022
"CX complaint: lost water flow when replaced filter. Tested and verified complaint. Water flow starts well but then drops down to a trickle after a few seconds. Pulled out filter and flow is good. Defective filter likely. CX has also been having flow problems with the previous filters also. I quoted CX to replace filter housing and filter. CX paid for service, S&H, parts and tax on CC. CX oqes 110.00 on repair visit. Sceduled next visit for 6/16 AM, CX would prefer to be first stop; ordrng 1 W10844267 (housing) and 1 EDR1RXD1 (water filter)"
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Frederick, MD 21702
Bernard M.
Job Details:
06/10/2022
"Cx complaint of gas leaking. When arrived turned on the gas and could smell it right away coming from underneath the knobs. Cx stated on 2nd use that the cooktop popped up from the counter and created burn mark on counter. Contacted safety and documented findings and to move forward with repair. Ordering manifold, once part is in contact cx to reschedule 7733835502; ordrng 1 W10594395 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lochearn, MD 21207
Keith H.
Job Details:
06/10/2022
cx complaint is unit not very cold and water/ice doesnt work inpsected unit and found the evap fan is malfunctioning not working . i forced cycled icemaker and it filled but water not working at dispenser; ordrng 1 W11317276 (diffuser) and 1 W11559968 (motor) and 1 W11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Manassas, VA 20112
Robert W.
Job Details:
06/10/2022
"Replaced UI and Pantry harness, Side led and led harness. Unit is working properly."
We serviced a
WHIRLPOOL COOKTOP
Model WCG97US0HS00
Near Frederick, MD 21702
Bernard M.
Job Details:
06/10/2022
"Cx complaint of gas leaking. When arrived turned on the gas and could smell it right away coming from underneath the knobs. Cx stated on 2nd use that the cooktop popped up from the counter and created burn mark on counter. Contacted safety and documented findings and to move forward with repair. Ordering manifold, once part is in contact cx to reschedule 7733835502; ordrng 1 W10594395 (manifold)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Lochearn, MD 21207
Keith H.
Job Details:
06/10/2022
cx complaint is unit not very cold and water/ice doesnt work inpsected unit and found the evap fan is malfunctioning not working . i forced cycled icemaker and it filled but water not working at dispenser; ordrng 1 W11317276 (diffuser) and 1 W11559968 (motor) and 1 W11546685 (valve)
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRMF606ESS01
Near Manassas, VA 20112
Robert W.
Job Details:
06/10/2022
"Replaced UI and Pantry harness, Side led and led harness. Unit is working properly."
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21703
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit doesn't cool. Inspected unit and found the RC section to be well above normal temps. No air is coming through the diffuser. Inspected FC section and found frost build up on evap cover. The unit isn't defrosting. Fan runs as designed. Unit will need to be defrosted. Ordering parts, once aprts are in contact cx to reschedule; ordrng 1 W11546681 (FC harness) and 1 WPW10384183 (thermistor) and 1 W11380595 (diffuser)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Stafford, VA 22554
Tanner B.
Job Details:
06/10/2022
"f3e2, f0e3 and e5.. found the shaft on trans w/ alot of play and the unit slightly leaking at valve assembly. needs control, valve, washplate , gearcase and clutch .. 2ct gearcase; ordrng 1 W11393685 (gearcase) and 1 W10734521 (clutch) and 1 W10752283 (washplate) and 1 W11173597 (valve housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Joy, PA 17552
Justin L.
Job Details:
06/10/2022
cx complaint that the unit is making grinding noise. was able to access unit and found no saved codes. ran diagnostic and found that the unit is having an internal failure of the gearcase causing wear on other parts ordering parts and once approved will need 2 call count return; ordrng 1 W11454741 (gearcase)
We serviced a
AMANA REFRIGERATOR
Model ASI2575GRS08
Near Frederick, MD 21703
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit doesn't cool. Inspected unit and found the RC section to be well above normal temps. No air is coming through the diffuser. Inspected FC section and found frost build up on evap cover. The unit isn't defrosting. Fan runs as designed. Unit will need to be defrosted. Ordering parts, once aprts are in contact cx to reschedule; ordrng 1 W11546681 (FC harness) and 1 WPW10384183 (thermistor) and 1 W11380595 (diffuser)"
We serviced a
WHIRLPOOL WASHER
Model WTW8000DW0
Near Stafford, VA 22554
Tanner B.
Job Details:
06/10/2022
"f3e2, f0e3 and e5.. found the shaft on trans w/ alot of play and the unit slightly leaking at valve assembly. needs control, valve, washplate , gearcase and clutch .. 2ct gearcase; ordrng 1 W11393685 (gearcase) and 1 W10734521 (clutch) and 1 W10752283 (washplate) and 1 W11173597 (valve housing)"
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Joy, PA 17552
Justin L.
Job Details:
06/10/2022
cx complaint that the unit is making grinding noise. was able to access unit and found no saved codes. ran diagnostic and found that the unit is having an internal failure of the gearcase causing wear on other parts ordering parts and once approved will need 2 call count return; ordrng 1 W11454741 (gearcase)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Westminster, MD 21157
Brian R.
Job Details:
06/10/2022
"cx has a few issues with unit. gaskets are tearing where flaps are, unit is not level and ice keeps getting stuck in chute and things are all stuck together in bigger pieces. tested and checked over unit. took temp readings of 43 in FF 13 in Freezer. unit set to 38 n 0. evap free and clear. will order parts needed and office will schedule; ordrng 2 W10830277 (Gasket Black)s and 1 WPW10300024 (Ice Maker) and 1 W10884720 (Harness) and 1 W11542754 (UI Black)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/10/2022
"cx complaint the unit is making a loud noise and coming off balance. checked unit and found no error codes. checked underneath the unit and found that the gearcase and leaking oil. therefore the unit needs a new gearcase, slider, etc. parts on order.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Fairfax, VA 22033
Demonte S.
Job Details:
06/10/2022
Inspected the unit. Found that the cx is saying that the Bellow has Mold. Gave the cx a price to change out the Bellow. Cx states it cost to much to replace the Bellow. Cx has a lot of dog hair / cat hair covering the ports at the bottom.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHV03
Near Westminster, MD 21157
Brian R.
Job Details:
06/10/2022
"cx has a few issues with unit. gaskets are tearing where flaps are, unit is not level and ice keeps getting stuck in chute and things are all stuck together in bigger pieces. tested and checked over unit. took temp readings of 43 in FF 13 in Freezer. unit set to 38 n 0. evap free and clear. will order parts needed and office will schedule; ordrng 2 W10830277 (Gasket Black)s and 1 WPW10300024 (Ice Maker) and 1 W10884720 (Harness) and 1 W11542754 (UI Black)"
We serviced a
WHIRLPOOL WASHER
Model WTW7120HW0
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/10/2022
"cx complaint the unit is making a loud noise and coming off balance. checked unit and found no error codes. checked underneath the unit and found that the gearcase and leaking oil. therefore the unit needs a new gearcase, slider, etc. parts on order.; ordrng 1 W11449841 (gearcase) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W10752283 (washplate)"
We serviced a
WHIRLPOOL WASHER
Model WFW85HEFC1
Near Fairfax, VA 22033
Demonte S.
Job Details:
06/10/2022
Inspected the unit. Found that the cx is saying that the Bellow has Mold. Gave the cx a price to change out the Bellow. Cx states it cost to much to replace the Bellow. Cx has a lot of dog hair / cat hair covering the ports at the bottom.
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Woodstock, MD 21163
Brian R.
Job Details:
06/10/2022
cx complaint is unit wont run right and things are always wet at the end. tested and checked unit and found cold water screen packed off as well as wash plate bolt lose. ran all tests and checks. went over unit and cleaned screen and we tested again. unit ran and sounded smooth and checked. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lexington, VA 24450
Kyle A.
Job Details:
06/10/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KPS0
Near Falls Church, VA 22041
Lloyd B.
Job Details:
06/10/2022
Cx has a unit that needed the upgraded element. Installed new heater and the unit shalt not leak and will heat. Job complete
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Woodstock, MD 21163
Brian R.
Job Details:
06/10/2022
cx complaint is unit wont run right and things are always wet at the end. tested and checked unit and found cold water screen packed off as well as wash plate bolt lose. ran all tests and checks. went over unit and cleaned screen and we tested again. unit ran and sounded smooth and checked. job complete.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Lexington, VA 24450
Kyle A.
Job Details:
06/10/2022
Installed parts and tested unit and unit is now as designed.
We serviced a
KITCHENAID DISHWASHER
Model KDPM804KPS0
Near Falls Church, VA 22041
Lloyd B.
Job Details:
06/10/2022
Cx has a unit that needed the upgraded element. Installed new heater and the unit shalt not leak and will heat. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Annapolis, MD 21401
Kevin P.
Job Details:
06/10/2022
"cx complaint unit a few days ago had frost along the top edge of the freezer cavity but the frost had since melted and door is sealing properly. explained to cx that frost is created by warm air entering the freezer as if the door isnt closing properly, unit is working properly at this time but cx insists she wants a new refrigerator to which i explained we do not have the power to replace any appliance only service them and advised she call whirlpool cx service, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Woodbridge, VA 22192
Robert W.
Job Details:
06/10/2022
CX Complaint is unit is giving error LF. Inspected unit and found error code for Long fill after testing valve found the supply to unit isnt getting good water flow issue is in the shut off of house not unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY04
Near Potomac, MD 20854
Roberto I.
Job Details:
06/10/2022
"CX complaint left door not closing properly.Inspected unit, found it badly leveled, the left door too low and the mullion closing outside the guide. Leveled unit, both doors worked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ00
Near Annapolis, MD 21401
Kevin P.
Job Details:
06/10/2022
"cx complaint unit a few days ago had frost along the top edge of the freezer cavity but the frost had since melted and door is sealing properly. explained to cx that frost is created by warm air entering the freezer as if the door isnt closing properly, unit is working properly at this time but cx insists she wants a new refrigerator to which i explained we do not have the power to replace any appliance only service them and advised she call whirlpool cx service, job complete."
We serviced a
WHIRLPOOL WASHER
Model WTW8500DC5
Near Woodbridge, VA 22192
Robert W.
Job Details:
06/10/2022
CX Complaint is unit is giving error LF. Inspected unit and found error code for Long fill after testing valve found the supply to unit isnt getting good water flow issue is in the shut off of house not unit.
We serviced a
WHIRLPOOL REFRIGERATOR
Model GX5FHDXVY04
Near Potomac, MD 20854
Roberto I.
Job Details:
06/10/2022
"CX complaint left door not closing properly.Inspected unit, found it badly leveled, the left door too low and the mullion closing outside the guide. Leveled unit, both doors worked ok."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near York, PA 17408
Marc M.
Job Details:
06/10/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Ashland, VA 23005
Thomas B.
Job Details:
06/10/2022
Arrived at cx home knocked rang bell no answer cx has a pit bull who greeted me at the door (inside) called office office called cx no answer left voicemail was instructed to wait 10 minutes moved on; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/10/2022
"installed main control and DSI, bake and broil sparking and lighting properly, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near York, PA 17408
Marc M.
Job Details:
06/10/2022
installed parts and tested unit. unit now checks good.
We serviced a
WHIRLPOOL MICROWAVE
Model WOC75EC0HS04
Near Ashland, VA 23005
Thomas B.
Job Details:
06/10/2022
Arrived at cx home knocked rang bell no answer cx has a pit bull who greeted me at the door (inside) called office office called cx no answer left voicemail was instructed to wait 10 minutes moved on; saved tckt
We serviced a
WHIRLPOOL RANGE
Model WFG550S0HZ1
Near Ellicott City, MD 21043
Robert L.
Job Details:
06/10/2022
"installed main control and DSI, bake and broil sparking and lighting properly, tested all ops ok"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT518SZFM02
Near Hanover, PA 17331
Andrew S.
Job Details:
06/10/2022
Cx complaint is that the FC section had frost and ice building up on it. Upon arrival I found that the Door was not seaaling on the LH side of the Door. THe hinge was swapped to the LH side. I found that the bottom hinge pin location is not the same as the RH side causing the door to be held away from the cabinet. I am ordering the FC door and nameplate. Cx will inspect and inform the office when the door arrives.; ordrng 1 LW10803965 (FC Door) and 1 W11178521 (Nameplate)
We serviced a
MAYTAG WASHER
Model MEDX655DW1
Near Mechanicsburg, PA 17055
Fred G.
Job Details:
06/10/2022
"arrived at home and rang front door bell with no answer. went to back door and rand and knocked on that door with no answer. called office, phone number was not in service. waited 10 mins and left. i left a thank you card at front door with picture on file."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFF305ESS06
Near Edgewater, MD 21037
Kevin P.
Job Details:
06/10/2022
"unit is in warranty per sb web but home was just built and is much newer than date listed p.o.p. saved to quik pics. cx complaint unit has never dispensed water, arrived and grabbed a cup then pressed the water button and unit dispensed water immediaitely, explained to cx that the unit is working and id have no way of knowing why it wasnt previously, unit tests good. job complete."