We serviced a
WHIRLPOOL WASHER
Model WTW5000DW3
Near Silver Spring, Maryland 20901
Israel R.
Job Details:
06/14/2022
Installed hub. Unit is back to normal operations.
We serviced a
MAYTAG DRYER
Model MED7230HW1
Near Salisbury, Maryland 21804
Michael E.
Job Details:
06/14/2022
"CX complaint: turn dial not working, message to select a cycle. Tested and verified complaint. Voltages from ACU to UI was incorrect. 2vac and 7vac. Replaced ACU and tested and still turn knob not working. Replaced Fascia, cleared the connecting to WiFi and trhen waited 5 min but it did not sync with ACU. Retried 2 more times with reconnecting original fascia after first try and gave it 5min to sync to make sure that wasnt the problem. Afterwards, when i put original fascia back on, it resumed normal function. Fascia is intermitantly working. Reordering fascia. Cannot reschedule due to lowes contract.; ordrng 1 W11413567 (fascia)"
We serviced a
WHIRLPOOL OVEN
Model JMW2430WP
Near Potomac, Maryland 20854
Julian H.
Job Details:
06/14/2022
CX complaint about unit not moving tt motor went to control all wires connected properly checked wiring diagram control send power directly to tt motor getting 65vac issue with tt motor and control NEED 2 COUNTS TO REMOVE MICROWAVE FROM OVEN; ordrng 1 2COUNTS (TIME CONSUMING JOB NEED TO TAKE MW APART FROM OVEN) and 1 WPW10350780 (cntrl-elec) and 1 W10911403 (motor-turn)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Rockville, Maryland 20851
Roberto I.
Job Details:
06/14/2022
"Replaced par and ran diag, no errors. Ran atest cycle, the unit worked as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ03
Near Hyattsville, Maryland 20783
Israel R.
Job Details:
06/14/2022
Customer complaint unti was delivered with damaged on the back. I found the rear covere was dendeted. Replace itand tested. Unit is back to normal operations. No delivery paper work. Usin date on dispatch.
We serviced a
JENN-AIR REFRIGERATOR
Model JSC23C9EEM00
Near Potomac, Maryland 20854
Julian H.
Job Details:
06/14/2022
CX complaint about unit not cooling properly on Rc and leaking water towards the front inspected and found that drain tube is block defrost pan is pitting and causing particles to stuck drain tube is too slim causing restriction air flow is not proper and thermistor needs to be optimized for proper defrost control to determined when to go to defrost change defrost on test 7 to every 8hrs need parts; ordrng 1 W11409190 (DRAIN TUBE) and 1 W10316760 (thermistor) and 1 W11098695 (fan-scroll) and 1 W11162078 (pan-drip)
We serviced a
JENN-AIR RANGE
Model JDRP548HL01
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
06/14/2022
CX complaint about griddle not reaching temps fast tested and noticed that this griddle works exactly like anoven need to have a preheat time b4 is ready to use let it run for about 15min and then checked temperature with thermocouple temperatures are getting to 350* CX wanted to increased temperature and it kept going up working as designed documented call 7733854233
We serviced a
JENN-AIR OVEN
Model JJW2430IL01
Near Gaithersburg, Maryland 20878
Julian H.
Job Details:
06/14/2022
replaced front and installed nameplate for CX
We serviced a
WHIRLPOOL REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, Maryland 20850
Julian H.
Job Details:
06/14/2022
replaced optics tested im on test mode 15 working test57 01 test 45 filled
We serviced a
WHIRLPOOL DRYER
Model WED4815EW1
Near Saint Leonard, Maryland 20685
Shane B.
Job Details:
06/14/2022
complaint is the unit not spinning. confirmed complaint. i can hear motor running and unit is heating but drum does not turn. found belt is broken. replaced with preIDed part and tested again. unit is now working as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Lusby, Maryland 20657
Shane B.
Job Details:
06/14/2022
"cx complaint is the unit not cooling properly. she said fridge is a little cool but not cold and freezer will not freeze items, IM only made ice once. when i arrived unit was on coldest settings. my prob shows 60/30. i see no ice build up on evap. i found the compressor is running. my meter shows it pulling .67amps. unit has a SS issue. ordering compressor and evap. cx wants unit replaced and has medications in the house that need to be refridgerated. i gave her whirlpoosl care number and advised she call them and home depot. schedule with SS tech when parts are avilable.; ordrng 1 W11580057 (compressor) and 1 W11546605 (evaporator) and 1 W11504449 (lok ring) and 1 W11506619 (coupler)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Dumfries, Virginia 22026
Robert W.
Job Details:
06/14/2022
CX Complaint is the unit feels like the temp is rising in both sections. Advise CX of charges and CX stated unit has extended warranty advise CX to contact warranty company have unit dispatched properly.
We serviced a
WHIRLPOOL DISHWASHER
Model WDF330PAHW4
Near Alexandria, Virginia 22307
Lloyd B.
Job Details:
06/14/2022
Went to install the new sump but it has a diverter motor but that is not for this model. Confirmed the model number was correct and it is as is the part number. Please make sure there is no diverter motor before coming back out; ordrng 1 W11025157 (motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, Maryland 20850
Julian H.
Job Details:
06/14/2022
replaced housing and reservoir dispenser tested icemaker test 57 01 test 45 filled
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF736SDAM11
Near Suffolk, Virginia 23434
Zachery R.
Job Details:
06/14/2022
"cx complaint unit leaking water onto floor, come to find drain clogged, cleared drain, used cup of water to test drain, water is draining, unit working as designed. cx paid 120 service call."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ04
Near Wilmington Manor, Delaware 19720
Taylor F.
Job Details:
06/14/2022
Cx complaint is unit not making ice. Tested inspected and verifed complaint. Found the fill tube to be frozen over as well as the troft for the IM. Valve had a slow drip causing it to freeze over. Thawed fill tube and replaced dual valve. Tested unit and unit is working as designed. Job is complete.
We serviced a
WHIRLPOOL WASHER
Model MVWC565FW0
Near Glen Allen, Virginia 23059
Eric F.
Job Details:
06/14/2022
"Confirmed cx complaint unit not washing properly. Found F0E5 error, found unit bottoming out on drain pan, drive assembley damaged, water leaking around gearcase. Quoted cx for gearcase, cx going to take 30 days to shop around. Requesting 2 count gearcae job on return visit if cx engages quote.; ordrng 1 WPW10006384 (drive belt) and 1 W11454734 (transmission) and 1 2countjob (gearcase job)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SNHM01
Near Glen Allen, Virginia 23060
Eric F.
Job Details:
06/14/2022
"Confimed cx complaint unit not cooling. Found fridge and freezer at room temperature, compressor running hot. Checked unit with blue light, could not locate source of leak. Returning sealed system tech to make determination on repairability of unit. Ordering sealed system job, compressor and evap.; ordrng 1 W10507884 (compressor) and 1 WP2188823 (evaporator) and 1 3countjob (sealed system + 1 component) and 1 WPW10143759 (dryer) and 1 W10913906 (coupler)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Louisa, Virginia 23093
Eric F.
Job Details:
06/14/2022
"Confirmed cx complaint unit not advancing cycles. Found unit caught in drain cycle with no water in it. Pressure switch not operating properly, ordering pressure switch. Cx under warranty, RV purchase date listed in pictured receipt.; ordrng 1 W11044866 (switch-wl)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF590SAJM0
Near Bowie, Maryland 20715
Dustin F.
Job Details:
06/14/2022
CX complaint upper rack was wobbling and broke. CX ordered rack adjustment assembly.DF installed ordered parts and tested. working as intended. Charged CX 165.00 via card for service call and labor.
We serviced a
WHIRLPOOL DRYER
Model WED4850HW0
Near Milton, Delaware 19968
Frederick R.
Job Details:
06/14/2022
"CX complaint is dryer making loud noise. Inspected/tested and verified complaint. FOund dryer has been not treated very nice. Lots of change, debris has damaged the belt and drum bearing. Quoted CX cost for repair and they immediately declined to have it repaired.
We serviced a
KITCHENAID DISHWASHER
Model KDTM604KPS0
Near Chantilly, Virginia 20151
Christian C.
Job Details:
06/14/2022
Installed heating element per special project. Tested unit. No errors and no leaks.
We serviced a
WHIRLPOOL WASHER
Model WFW9150WW02
Near Norfolk, Virginia 23504
Carl A.
Job Details:
06/14/2022
"cx complaint of unit not draining checked unit to find the following error code F9E1,tested unit to find debries in drain pump removed object tested and calibrated unit works as designed"
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29BBMS00
Near Rockville, Maryland 20850
Julian H.
Job Details:
06/14/2022
replaced optics now are working but found a frost ball formed on evap Fc 9* compressor test 4 3 way valve switching issue with drain pan kit bending up need to optimized sensor to suction line evap cover to sealed back and correct airflow CX to defrost unit 48 hrs b4 CX NEED TO BE CONTACT WITH QUOTE B4 PROCEEDING; ordrng 1 W11457241 (drain pan kit) and 1 WPW10501260 (cover-evap) and 1 WPW10277799 (harns-wire)
We serviced a
WHIRLPOOL DRYER
Model MGDB835DW4
Near Gettysburg, Pennsylvania 17325
Sal R.
Job Details:
06/14/2022
"I was able to access and replace the idler pulley, Unit test good. CX was paid in full on previouse visit 6/9."
We serviced a
KITCHENAID DISHWASHER
Model KDFE204KPS0
Near Camden, North Carolina 27921
Branden R.
Job Details:
06/14/2022
"came out for heating element - sp w11540964 - special project s17304 - pre-id heater bushing w11537778�- . . . checked unit and disassmbled replaced heating element and tested unit is running as designed with no leaks , reinstalled and tested again unit is running as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model KBFS22ECMS00
Near Silver Spring, Maryland 20902
Roberto I.
Job Details:
06/14/2022
"Cx complaint no water dispensed and no ice.Water supply ok, filterhead tested ok, dual water valve okdispensed water on both sides. Find frozen water reservoir and frozen icemaker fill tube. Defrosted everything, icemaker filled ok and water dispenser worked ok. Unable to verify temperature in the freezer since I left the 2 doors open for long time but according to the cx, he never had frozen food or temp issues in the Rc.
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Crozet, Virginia 22932
Kyle A.
Job Details:
06/14/2022
Cx complainy of a broken adjuster. Did confirm will need to return woth updated kit.; ordrng 1 W10712395 (Adjuster kit)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT311FZDW02
Near Olney, Maryland 20832
Ricardo S.
Job Details:
06/14/2022
"the client complains that the fridge missing some parts, because next to the air tower is a holes, but those holes are normal ..nothing is missing, fridge cks ok"
We serviced a
WHIRLPOOL WASHER
Model WTW5300SQO
Near Alexandria, Virginia 22306
Lloyd B.
Job Details:
06/14/2022
Cx complained the unit did not spin. Inspected the unit and found the shaft wasn't meeting the spinner on the gearcase. Adjusted and tested and it now spins. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Baltimore, Maryland 21206
Milton J.
Job Details:
06/14/2022
"Cx complaint unit making ice slowley. Inspected and found ice bin has little ice. Checked ice cream and was rock solid. Put ice maker through harvest test and went through with no issues. Mold seemed like it filled a little on the light side but should affect amount unit is making ice. Ice maker or control stalling but cant tell which given ice maker havested. Ordering new Ice Maker, Control plus returning with Pre-IDed Valve. Plus CX paid for a Water FilterCX -MJrob; ordrng 1 W11546935 (Ice Maker) and 1 W11566851 (Control) and 1 EDR1RXD1 (Filter)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHV08
Near South Mills, North Carolina 27976
Branden R.
Job Details:
06/14/2022
"cx complaint ice dispenser not working , checked unit found separator not seating at all on the front of unit , pr id parts are wrong color for unit tested all major componets and everything tested good , ordering separator FROST for repair cx agreed . cx has pop under 30 days; ordrng 1 W11231388 (Separator frost) and 1 W11039857 (Retainer, Separator)"
We serviced a
WHIRLPOOL OVEN
Model WOD77EC0HS20
Near Bryans Road, Maryland 20616
Robert A.
Job Details:
06/14/2022
"Cx complaint that the unit is not heating. I inspected the unit and confirmed the complaint. I found multiple f8e0 f8e1 error codes. I checked the fan voltage and the both were receiving 122v. I removed the fans and noticed that they were installed crooked, so the fan blade was making contact with the chassis causing it to hum but not move. I correctly positioned the blower fan and tested them for the cx. I preheat both ovens to 350 and they both reached the set temp. The unit is working as designed."
We serviced a
JENN-AIR RANGE
Model JES9800CAF01
Near Alexandria, Virginia 22307
Lloyd B.
Job Details:
06/14/2022
"Cx complained some of the buttons did not work. Installed new user interface and tested and all the buttons now work but when testing for the blower motor, it does not turn on. The motor is connected and receives 123vac. Unit needs new blower motor; ordrng 1 WPW10201322 (motor)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF767SDHZ02
Near Virginia Beach, Virginia 23464
Branden R.
Job Details:
06/14/2022
"cx complaint shelf or drawer bin hard to slide - refrigerator checked unit found bottom left draw had a roller that was not making contact with bin whenever pulled in and out uninstalled roller and made sure everything checked good reseated roller properly and draw is now making proper contact and is shutting as it should and not unseating itself from roller , checked all major componets and everything checked good . unit is running as designed at proper temp"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Staunton, Virginia 24401
Kyle A.
Job Details:
06/14/2022
Installed pump and unit is now as designed.
We serviced a
AMANA REFRIGERATOR
Model ASI2175GRS07
Near Rockville, Maryland 20852
Roberto I.
Job Details:
06/14/2022
"Cx complaint warm temp in both compartments.Found frost build up on evaporator and cover. Ran test mode and forced defrost, it didn't turn on. Removed control box, no power sent to the heater (white to brown wire). Left forced defrost on and after few minutes the relay closed amd the heater turned on. Ordering control box W11546609. Pre id thermistor to be used on return.; ordrng 1 W11546609 (control box)"
We serviced a
KITCHENAID OVEN
Model KODE300ESS02
Near Franklin, Virginia 23851
Zachery R.
Job Details:
06/14/2022
"replaced both controls, ui, temp probe, and gasket, tested, unit cutting about 1 min into preheating, come to find broil element shorted to ground, repositioned broil element, tested, unit working as designed."
We serviced a
MAYTAG REFRIGERATOR
Model MSS26C6MFZ00
Near Chesapeake, Virginia 23325
Austin D.
Job Details:
06/14/2022
came out to repalce the door to find out that the new door had a 1/4 in line for water flow and the unit has a 5/16 in line coiming from it. therefore the unit needs a connector to go from 1/4 in to 5/16 in. part on order. will return once it comes in.; ordrng 1 wp4373559 (1/4 in to 5/16 in connector for water line)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Norfolk, Virginia 23513
Carl A.
Job Details:
06/14/2022
"cx complaint of unit not making ice,checked unit to find icemaker failed,replaced icemaker tested unit works as designed"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ05
Near Alexandria, Virginia 22310
Lloyd B.
Job Details:
06/14/2022
Cx says she does not want to pay any money for the repair. Explained it would probably need parts plus shipping labor and tax. Service declined. Job complete
We serviced a
MAYTAG WASHER
Model MVWB835DW4
Near Edgewood, Maryland 21040
Neil H.
Job Details:
06/14/2022
cx complaint unit making noise while washing found the suspension rods loose and the lid around hinges spliting new lid needed.; ordrng 1 W11130356 (Whirlpool Washer Suspension Rod Kit) and 1 W11259006 (lid) and 1 WP8572974 (Whirlpool Washer Lid Right Hinge) and 1 WP8563965 (lid hinge)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ
Near Stevensville, Maryland 21666
Jonathon C.
Job Details:
06/14/2022
visibly damaged parts. door and console damaged. ordering entire door along with control just in case. unable to test function as buttons did not work. unable to resched.; ordrng 1 W11233303 (door panel) and 1 W11109120 (console) and 1 W11098822 (inner door) and 1 W11348053 (control)
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHW0
Near Lusby, Maryland 20657
Shane B.
Job Details:
06/14/2022
"installed pump and motor. cleared error codes and ran service cycle. unit completed cycle with no issues, no leaks, and no error codes. unit is working as designed."
We serviced a
KITCHENAID O.T.R MICROWAVE
Model KMHC319ESS05
Near Timonium, Maryland 21093
Keith H.
Job Details:
06/14/2022
7733878869 cx complaint is condesation buildup and rust on door in unit inpsected unit no error codes stored called techline was told unit is working as designed i replaced door
We serviced a
WHIRLPOOL DRYER
Model WED4950HW0
Near Baltimore, Maryland 21206
Milton J.
Job Details:
06/14/2022
"Cx complaint unit not coming on. Inspected and confirmed. Found the wire to the Thermal Fuse was loose. Crimped down and reconnected. Reassembled, put back in place and tested with CX. Unit is now functioning properly. -MJrogb"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRB322DMBM03
Near College Park, Maryland 20740
Israel R.
Job Details:
06/14/2022
Installed new damper. Unit is back to normal operations.
We serviced a
WHIRLPOOL DRYER
Model MED7230HW2
Near Woodbridge, Virginia 22191
Robert W.
Job Details:
06/14/2022
CX Complaint is unit isnt heating. Inspected unit and fond control fault tested power to control and its getting good power replaced and tested and found the motor is tripping breaker while unit was removed found the connectgor on thermostat not secured so connector is falling out when unit starts up. Ordering motor and will use thermostat on return.; ordrng 1 W11549461 (Motor)
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS01
Near Woodbridge, Virginia 22192
Robert W.
Job Details:
06/14/2022
"CX Complaint is the door gasket isnt sealing and filter is stuck. Inspected unit and found the right door gasket has failed and magnet stril coming out od gasket and not sealing door, Also found the filter stuck tried removing and the housing failed causing filter to hang, Ordering Gasket and filet hosuing.; ordrng 1 WP67001668 (Filter housing)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ01
Near Virginia Beach, Virginia 23462
Austin D.
Job Details:
06/14/2022
cx compalint unit not cooling or making ice. checked the unit and found the unit at 50 degrees. both sections. checked my poressures and unit was running in a vacuum. added refrid=gerant to locate the leak with no luck. called techline and was told to order nitrogen and pressure test at 140 psi and see if pressure holds for over 15 minutes. then we can determine if leak is in cabinet or if it is insufficient compressor.; ordrng 1 sealedsystem (sealed system) and 1 W10309988 (compressor) and 1 nitrogen (nitrogen)
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8959SKZ0
Near ,
Alexander W.
Job Details:
06/14/2022
CX stated unit is leaking inspected tested and verified cx complaint found top right corner of tub is leaking water from seem. tub is defective ordering tub cannot resched due to part being shipped to CX; ordrng 1 W11409866 (tub)
We serviced a
WHIRLPOOL RANGE
Model KCGC506JSS00
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
06/14/2022
"cx complaint front left burner not working , found top of igniter not arching properly to burner , ordering new spark igniters .; ordrng 1 W11580024 (IGNTR-SURF) and 1 W10892340 (IGNTR-SURF)"
We serviced a
KITCHENAID RANGE
Model KSGB900ESS3
Near Woodbridge, Virginia 22192
Robert W.
Job Details:
06/14/2022
CX Complaint is the RF burner not working. Inspected unit and found the RF ignitor not sparking properly which is keeping the RF burner from igniting. Ordering Ignitor and burner head; ordrng 1 WPW10256028 (RF burner head) and 1 W11447374 (RF ignitor)
We serviced a
JENN-AIR REFRIGERATOR
Model JFFCC72EHL01
Near Nottingham, Maryland 21236
Milton J.
Job Details:
06/14/2022
"CX complaint unit intermittenly making noise. Noise not present when arrived. Put into service mode and tested all fans, damper and compressor and not not present. Checked evap covers and no icing on. Did however find a chunk of ice at the left FC door slide and frosting on the right FC door sliding leading to believe the door is sticking open at times and allowing frost to build up around the FC evap fan and while closed firmly, like at the moment, it goes away. Wife had then said when I asked there was some frost build up on the food in the FC. Talked to CX about recording noise the next time it is present and taking notice to if it is happening when RC or FC fans are running or if stops when they stop. Ordering RH RC Slide and LH FC Slide. -MJrob; ordrng 1 W10795844 (LH Slide) and 1 W10795848 (RH Slide)"
We serviced a
MAYTAG DISHWASHER
Model MDB9959SKZ0
Near Leesburg, Virginia 20176
Richard B.
Job Details:
06/14/2022
"CX got notified about a possibal issue. Inspected unit and found element needs replacing due to posssibal faulty grommetts. Replaced heater and tested unit. Working as designed. Good spray pressure , Good drain. Job completed, RB"
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM604KPS0
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
06/14/2022
unit had a leak few weeks ago bray and scarf came out and replaced heater (gold fitting) installed new heater with the silver coloring with the exposy tested unit checked for leakds and also checked connectors to make sure they was secure no faults during testing
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHV08
Near Woodbridge, Virginia 22193
Robert W.
Job Details:
06/14/2022
"CX Complaint is the unit has low water flow at dispenser. Inspected unit and found unit isnt getting enough water pressure to unit found a shark bite with a thin copper line feeding water to unit, Ohm out valve and vale is good pulled filter and pressure didnt change checked resvoir and its good not frozen. advise cx to have a plumber come and correct supply to unit"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ15
Near Lexington Park, Maryland 20653
Shane B.
Job Details:
06/14/2022
installed ice make and tested it. it cycles but does not fill. i can hear valve running. water line is clogged. i can not get it to clear. unit needs ne waterline. scheduled with office for 6/167733878911; ordrng 1 W11415785 (water line)
We serviced a
KITCHENAID DISHWASHER
Model KDTE334GBS0
Near Manassas, Virginia 20112
Robert W.
Job Details:
06/14/2022
"CX Complaint is the unit will not start up. Inspected unit and found error code for door switch, Tested unit and unit would start up pulled door panel and ohm out switch and found switch faulty. Ordering Door switch; ordrng 1 WPW10653840 (Door switch)"
We serviced a
JENNAIR MICROWAVE
Model JMC2430IL01
Near Manassas, Virginia 20112
Robert W.
Job Details:
06/14/2022
CX Complaint is the light is out. Pulled unit and found loose connection reseatted and tested unit is working properly.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Mechanicsville, Maryland 20659
Shane B.
Job Details:
06/14/2022
"complaint is the same as all previous visits. unit doesnt drain at end of cycle. when i arrived unit was full of water and was beeping. i pressed cancel and unit drained fine. checked for codes and found F9E1 long drain, F10E2 vent wax fan issue, F8E4 overfill. same codes as before. i called techline, they had me verify the 90 on the drian line is not pintched, high loop is installed and drain lines look clear. they said they have had issues with drain pumps not working when they get hot and poor connections in the harness. advised replacing both. 7733880418. ordering drain pump, harness and control board to be safe. schedule when parts are avilable.; ordrng 1 W11568793 (harness) and 1 W11412291 (drain pump) and 1 W11410066 (control board)"
We serviced a
WHIRLPOOL MICROWAVE
Model MVWP575GW1
Near Rockville, Maryland 20852
Roberto I.
Job Details:
06/14/2022
"CX complaint washer not spinning, wet clothes at the end of the cycle.Ran test mode, found F5E1 (lid switch fault). Ran a test cycle the unit worked ok and drained but the standpipe was clogged and the water overflowded. Advised cx to call a plumber. Ran manual spin, it worked ok. Ordering lid lock WPW10482836. Return visit 6/21/22; ordrng 1 WPW10482836 (lid lock)"
We serviced a
KITCHENAID DISHWASHER
Model KDTE234GPS0
Near Virginia Beach, Virginia 23456
Branden R.
Job Details:
06/14/2022
"cx complaint unit leaking , checked unit found no error codes , while testing unit everything checked good , did find valve sticking open whenever unit calls for water , replaced valve and tested unit is running as designed with no leaks , let unit run a quick cycle and no signs of leaks . unit running as designed ."
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Phoenix, Maryland 21131
Keith H.
Job Details:
06/14/2022
cx complaint is unit arrived damaged. inspected unti and found dents in outer door; ordrng 1 W11416785 (outer door)
We serviced a
JENNAIR RANGE
Model JGS9900CDB01
Near Norfolk, Virginia 23513
Carl A.
Job Details:
06/14/2022
replaced all parts tested unit works as designed
We serviced a
WHIRLPOOL DISHWASHER
Model WDT730PAHZ0
Near Toano, Virginia 23168
Jason T.
Job Details:
06/14/2022
"Cx complaint, not draining, found loose connection at the drain pump housing, verified vac voltages. Installed pre-i'd drain pump, calibrated and tested unit...working as designed."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS315SDHZ08
Near Portsmouth, Virginia 23704
Zachery R.
Job Details:
06/14/2022
"cx complaint icemaker is loud during operation, verified loud icemaker motor, replaced icemaker, tested, unit working as designed. advised cx to wait 24-48 hours for ice production."
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Mount Rainier, Maryland 20712
Israel R.
Job Details:
06/14/2022
"F8E1 Long fill no fill. Customer complaint unti is not finishing cycle it gets stuck on wash. . I tested the unit and the found F8E1 error and wash light blinking. Ran test and the washer completed the cycle. Calibrated. Ran rinse and spin and the unit filled then started drainnig and it kept draininig when the water was all out. Ordering control, valve, acturator and drain pump. Call custoemr when control is available.; ordrng 1 W11170319 (cntrl-elec) and 1 W11210459 (valve) and 1 W10919003 (pump-water)"
We serviced a
WHIRLPOOL FREEZER
Model WRF535SWHZ07
Near Chesapeake, Virginia 23320
Austin D.
Job Details:
06/14/2022
cx complaint the unit is closing all the way in freezer. checked the unit and found that the rails were not allowing the unit to close al the way. replaced the rails and removed allice. advised cx to open freezer door from the center. unit is running as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRT1L1TZYW00
Near Gettysburg, Pennsylvania 17325
Sal R.
Job Details:
06/14/2022
CX complaint was that the unit would not cool. I found the unti will need 1 sealed system repair. I quoted CX for the cost of the repair.
We serviced a
WHIRLPOOL COOKTOP
Model n/a
Near York, Pennsylvania 17408
Sal R.
Job Details:
06/14/2022
CX canceled call after discussing the age of the unit and pricing points. I am movign on.
We serviced a
WHIRLPOOL DISHWASHER
Model KDTM404KPS0
Near Waynesboro, Virginia 22980
Kyle A.
Job Details:
06/14/2022
Cx complaint of sump making a loud grinding noise and vibrating cabinet. Did confirm units wash pump is causing the vibration and noise. Will need to return to replace pump.; ordrng 1 W11416362 (Pump motor)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHV08
Near Richmond, Virginia 23223
Thomas B.
Job Details:
06/14/2022
Cx complaint unit is not working properly inspected unit found freezer evaporator frozen over completely top to bottom removed and replaced the thermistor and tested unit now functions normally melted off remaining ice.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Mechanicsville, Virginia 23111
Thomas B.
Job Details:
06/14/2022
Cx complaint unit is not working properly inspected unit removed and replaced the user interface tested for proper use unit now functions normally
We serviced a
WHIRLPOOL WASHER
Model WTW5100HC1
Near Elkton, Maryland 21921
Alexander W.
Job Details:
06/14/2022
CX stated unit will not turn on at all tested inspected and verified cx complaint found HMI and control defective replaced HMI and tried to get info from old control and HMI never synced reordering HMI left both controls there for new UI install reordering fascia cannot resched due to SO part; ordrng 1 W11478519 (Fascia)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHB08
Near Montgomery Village, Maryland 20886
Ricardo S.
Job Details:
06/14/2022
"Cx complains about a water leak from dispenser, inspected unit, the ice door not closing properly, the ice begins to melt .. water tube cks ok, unit needs; ordrng 1 w11397167 (retainer) and 1 w11423782 (door-ice)"
We serviced a
MAYTAG WASHER
Model MHW6630HW0
Near Gainesville, Virginia 20155
Daniel J.
Job Details:
06/14/2022
customer complaint unitn not starting cycles but powering eer after pressing start checked fault f0 e5 for over load and a f5 e2 for latch tested found door nor locking in to latch gave customer qoute and installed and testd unit no-w locks and starts cycles deleted faults from history
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KBS
Near Mount Rainier, Maryland 20712
Israel R.
Job Details:
06/14/2022
heating element - sp w11540964 - special project s17304. Instaled new heater and tested. Unit is back to normal operartions.
We serviced a
WHIRLPOOL RANGE
Model WFE505W0JZ3
Near Charlotte Hall, Maryland 20622
Shane B.
Job Details:
06/14/2022
"complaint is the unit not heating properly and settings changing by themselves. cx tried starting a bake cycle at 375 and when she hit start the temp changed to 370 the PRE. cx said sometimes it will stop heating and go back to showing the time and when she sets timer it asks for a temp again. when cycle started interior light also turned on. i tried entering diagnostics but broil 500 degrees kept popping up instead. terminal block is properly wired, supplying 240. no damge to board. restored power and tried setting time but keypad wont respond. unit will need new contorl board. schedule when part is availble.; ordrng 1 W11567368 (control board)"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Catonsville, Maryland 21228
Robert L.
Job Details:
06/14/2022
"cx complaint intermitten ice production, small cubes, no cubes, on arrival found bin full, top half made by icemaker, at least 3 dumps, found mold full, t56 E0,f58 01 cold , bin switch and door switch passsed, FC 3 degrees 12 in chamber, ice box fan ok, excellent preesure to dispense and icemaker, possible temp or switch issue, cx to monitor temp and tape switch if problem returns, tested all ops ok"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Seaford, Delaware 19973
Michael E.
Job Details:
06/14/2022
CX complaint: broken door glass. Inspected unit and veroified complaint. I found the front door glass broken and documented in pics. No other damage found. Ordering door glass and nameplate. Cannot reschedule due to no one available on site to schedule with.; ordrng 1 W11176456 (glass-door) and 1 W11178521 (nameplate)
We serviced a
KITCHENAID RANGE
Model KSDB900ESS2
Near Charlottesville, Virginia 22903
Kyle A.
Job Details:
06/14/2022
Installed cable and tested unit and unit is now as designed.
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Abingdon, Maryland 21009
Neil H.
Job Details:
06/14/2022
cx complaint unit making noise while washing replaced the gearcase and the clutch belt and actuator recalb. washer tested good.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Westminster, Maryland 21157
Drew B.
Job Details:
06/14/2022
cx complaint that unit is frosting in the fridge causing cooling issues in the rc section. i found the unit to have door closing issues in freezer causing the frost to restrict airflow in the rc section. will need the following parts schd for the 21st; ordrng 1 WPW10397636 (slide l 25@trb) and 1 WPW10397635 (slide35@ right)
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ0
Near Sykesville, Maryland 21784
Drew B.
Job Details:
06/14/2022
cx complaint that unit orginally had issues with the ice produxtion and when arrived found upper 50s in the rc section and the freezer still had some things frozen but could tell its not the right state temp wise. when checking the unit i foudn frost occuring on the evap wall on the fc rear cauing defrosting issues causing wet/ little ice prodcution as well.. will need the thermistor anf found stahled ewvap fan motor in stock schd for tomorrow; ordrng 1 WPW10384183 (thermistor 100@trb) and 1 WP2163777 (fan blade 6@trb) and 1 WPW10464673 (evap motor 15@trb)
We serviced a
WHIRLPOOL DRYER
Model WTW4816FW2
Near Pasadena, Maryland 21122
Kevin P.
Job Details:
06/14/2022
"unit is in warranty. cx complaint unit not advancing past rinse to spin out, found cold valve is completely jammed with sediment not allowing water through a nd unit has 8-1 long fill error. i explained to cx previously that she would need to put something inline in the hose to screen out sediment and she didnt. charging cx for new valve assembly, tax and shipping 107.07 total collected by cc. 100 @ trbls; ordrng 1 W11210459 (valve)"
We serviced a
MAYTAG WASHER
Model MVW7232HW0
Near Germantown, Maryland 20876
Ricardo S.
Job Details:
06/14/2022
"Replaced parts, i ran diagnostic test, hot/cold valve working ok, also the fast speed spin.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF555SDFZ09
Near Williamsburg, Virginia 23188
Jason T.
Job Details:
06/14/2022
"Cx complaint, no ice production, found icemaker stuck in harvest mode, verified vac voltages. Repair estimate total : Service call paid on 6-6-22 installed pre-i'd icemaker, verified icemaker fill-harvest...working as designed. (Paid in full check # 1013)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS321SDHZ08
Near Centreville, Maryland 21617
Jonathon C.
Job Details:
06/14/2022
"cx complaint, loud noise from fridge. tested unit, verified complaint. found rattling coming from the cardboard under unit rattling against chassis. also adjusted sound deadening on condenser lines. tested unit, unit working as designed. job is complete."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF532SMBW00
Near Montclair, Virginia 22025
Robert W.
Job Details:
06/14/2022
CX Complaint is the unit isnt making ice. Inspected unit and found the IM is getting is getting good power but not filling ohm out valve and found valve misreading causing unit not to make ice. Ordering valve; ordrng 1 WPW10498976 (Valve)
We serviced a
KITCHENAID DISHWASHER
Model KDFM404KPS0
Near Burke, Virginia 22015
Demonte S.
Job Details:
06/14/2022
Inspected the unit. Found that the cx is saying that they got a letter saying there is a Service Pointer on the Dishwasher. Checked the Heating Element. Heater Element has the Gold Heater Bushing. Installed the Heating Element. Tested the unit. Unit is working as Designed.
We serviced a
WHIRLPOOL WASHER
Model WTW4816FW2
Near Winchester, Virginia 22601
Ezra M.
Job Details:
06/14/2022
"verified purchase date and epp purchased. advised cust to contact Lowe's for the extended warranty information and number to call. unit lid is locking and unlocking, even in diag mode lock activation. unit storing f5e3, f2e1, f5e1 lid switch fault. will need lid latch and control; ordrng 1 W11307244 (latch)"
We serviced a
MAYTAG WASHER
Model MVWC565FW2
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
06/14/2022
unit stuck in drain cycle removed console inspected pressure hose found string toucjing control sensor tricking unit to believe its full of water pushed string down made sure no blockage in pressure hose ran diag cycles twice no faults occured
We serviced a
KITCHENAID DISHWASHER
Model KUDE60FXSS5
Near Fairfax, Virginia 22033
Christian C.
Job Details:
06/14/2022
Installed parts. Tested unit no errors and no leaks.
We serviced a
WHIRLPOOL RANGE
Model KFGD500ESS
Near Clarksburg, Maryland 20871
Ricardo S.
Job Details:
06/14/2022
"Cx complains about a funny smell coming from the oven also the front panel get too hot, isnpected unit, oven heating ok, no gas leak, oven vent cks ok, is normal is the front panel get hot, because the vent circulate the hot air in front of the oven panel"
We serviced a
WHIRLPOOL DISHWASHER
Model WDF520PADM9
Near Portsmouth, Virginia 23704
Zachery R.
Job Details:
06/14/2022
"cx complaitn unit not draining, checked unit, come to find defective drain pump, drain pump reading open, replaced drain pump ,tested. unit working as designed."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Belcamp, Maryland 21017
Neil H.
Job Details:
06/14/2022
was able to fix dispenser putting gasket back in and dispenser working now will attempt p.o.p.; ordrng 1 W10861000 (detergent dispenser)
We serviced a
WHIRLPOOL COOKTOP
Model JGD3430GS00
Near Sterling, Virginia 20165
Richard B.
Job Details:
06/14/2022
"CX complant. Front burners dont ignite correctly. Prior diagnosis found two front burners need caps, igniters and burner heads as well as spark module. Installed all and tested unit. Cooktop working as designed. Job completed, RB"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ02
Near Haymarket, Virginia 20169
Daniel J.
Job Details:
06/14/2022
installed door reset unit new hinge right side confirmede water from valve entering ice tray
We serviced a
MAYTAG WASHER
Model MHW5630HC3
Near Severna Park, Maryland 21146
Kevin P.
Job Details:
06/14/2022
"cx complaint display on console staying partially illuminated at all times, ordering new console; ordrng 1 W11325569 (console cs)"