Service History 1094 - VIA Appliance

We serviced a

MAYTAG REFRIGERATOR

Model MSC21C6MFZ05

Near Fairfax, Virginia 22031

Carl R.

Job Details: 06/14/2022

"Original door had dent on it. Removed original door. Replaced with new door. Unplugged power supply, and turned off water supply. Tested for leaks and water supply. No leaks found and water delivered. Power works properly. Treated door seal. Unit working properly"

We serviced a

MAYTAG WASHER

Model MVW6200KW1

Near Fairfax, Virginia 22032

Carl R.

Job Details: 06/14/2022

"Pulled unit from wall, tilted unit back, removed cover, motor, splutch harness. Removed gear case. Removed plastic cover and bolt. USE SPANNER WRENCH TO REMOVE SPANNER NUT. INSTALLED NEW GEAR CASE SPLUTCH KIT BELT, BOLT AND WASHER. CKEARED CODES. UNIT PRODUCED A F7E1 CODE. NEEDS ACU. ; ordrng 1 W11519742 (Acu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Vienna, Virginia 22180

Carl R.

Job Details: 06/14/2022

Cxvwants what came with the dispenser. Gray Payless nit black. Ordering dispenser with gray paddle. ; ordrng 1 W11423781

We serviced a

WHIRLPOOL STACKABLE

Model WFC7500VW2

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 06/14/2022

cx complaint unit is no0t working.inspected unti and found unit to have lots of suds.advised cx rto rn a clean wash cycle and use low dose of soap.no error codes

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW09

Near Millsboro, Delaware 19966

Michael E.

Job Details: 06/14/2022

"CX complaint: lights out. Tested and verified complaint. I found the door switch was not operating the light. I replaced the switch, tested unit and it is now working properly. Job is complete"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Burke, Virginia 22015

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Dishwasher is showing an error code. Checked the Console. I'm getting F6E1 flashing. Tried to run Service Diagnostics on the unit. Console is Non responsive. Installed the Console User Interface. Tested the unit. No Leaks. Cleared error code from unit. Unit is working as Designed.

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Ashland, Virginia 23005

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found the unit pedalistal is the issue one currently under washer is too small took quick pics one on dryer is correct however cx will need to contact store for proper size pedalistal

We serviced a

WHIRLPOOL DRYER

Model WED5100HW2

Near Glen Allen, Virginia 23059

Thomas B.

Job Details: 06/14/2022

Cx complaint unit is not working properly inspected unit found pulley is squeaking also the wheels a wheel has a thumping spot ordering supports and pulley; ordrng 1 W10837240 (idler pulley) and 4 WPW10314173 (support)s

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ0

Near Millville, Delaware 19967

Frederick R.

Job Details: 06/14/2022

CX complaint is metal rack sparks. Inspected/tested and verified complaint. Found rack sparking off liner and there are now spots on the liner that are bare. Spoke to TJ from WPTL (7733877667)Verified that rack should be removed when not heating multiple items and also gave me part number for touch up paint. Photos documented with WPTL for arch spots on liner. Cannot reschedule at this time due to availabilty of touch up paint.; ordrng 1 W10803366 (rack) and 1 8212605 (tuchup)

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS00

Near Williamsburg, Virginia 23185

Jason T.

Job Details: 06/14/2022

"Cx complaint, no freezer led lights, top left fridge led flickers, per Technical Service Pointer # W11606409 repair covered under S-Code S84638. Ordering 12 led module to complete the repair, advised cx parts on factory back order, dispatch will call to schedule a return visit, cx agreed.; ordrng 12 W11484836 (Led module)s"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS1

Near Burke, Virginia 22015

Demonte S.

Job Details: 06/14/2022

Inspected the unit. Found that the cx is saying that the Dishwasher will start. Ran Service Diagnostics on the unit. Error Codes are F4E3 = Motor will not run. I then checked the power to the Motor I'm getting 121.0 Volts. Unit will need the Sump Motor. ( Any questions please check Sd Pictures.) ; ordrng 1 W11085683 (Whirlpool Dishwasher Pump & Motor)

We serviced a

WHIRLPOOL DRYER

Model MED7000XW0

Near Vienna, Virginia 22182

Jason A.

Job Details: 06/14/2022

CX complaint DRYER doesnt run. Found idler pulley locked up & has a groove cut into plastic. Tension sw is not engaged. Replaced pulley & ran test cycle. Drum spins & dryer heats. Advised CX have vents cleaned > JJ; ordrng 1 W10837240 (idler pulley)

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GS0

Near McLean, Virginia 22101

David J.

Job Details: 06/14/2022

Cx complaint water leak. Replaced sump assembly and drain pump. Did not replace control and drain line. Not needed. Unit is now working as intended.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Herndon, Virginia 20171

Christian C.

Job Details: 06/14/2022

Installed adjuster kit. Tested rack. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Richmond, Virginia 23225

Chris B.

Job Details: 06/14/2022

cx denied service

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS00

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/14/2022

CX complaint COOKTOP doesnt work. CX just bought unit in May this year. Got POP - Job created 6th > JJ; ordrng 1 W11379294 (burner cap set)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Richmond, Virginia 23231

Jason T.

Job Details: 06/14/2022

"Cx complaint, not cooling-freezing properly, ran factory diagnostic test, found control relay not cycling defrost properly, verified vac voltages. Installed pre-i'd control, verified proper air flow, cooling-freezing...working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Kents Store, Virginia 23084

Eric F.

Job Details: 06/14/2022

"tested ice maker before installation, found ice maker leaking water from underneath during fill, either over filling mold or cracked mold in ice maker. Ordering ice maker, will use other parts on return visit.; ordrng 1 W11578780 (ice maker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Selbyville, Delaware 19975

Michael E.

Job Details: 06/14/2022

CX complaint: no ice in FC IM. Tested and verified complaint. I found the IM was switched off and door handle loose. Corrected IM and tightened handle. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/14/2022

cx complaint the unit is still not cooling. checked the unit and it was in a vacuum. therfore i added refrigerant and located the leak at the filter drier to steel. i reseated the connection and vacujmed the system. added R134a and tested the unit. no leaks present. unit is running as designed.

We serviced a

WHIRLPOOL DRYER

Model WED5100HC0

Near Chesapeake, Virginia 23324

Austin D.

Job Details: 06/14/2022

cx denied service. was under impression the unit was covered under wasrranty. i advised her the unit appears to be out of warranty and i would need a receipt. no receipt on record so she called rent a center and they were not able to find anything either. advised cx i can no longer wait and left.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Millville, Delaware 19967

Frederick R.

Job Details: 06/14/2022

CX complaint is spray arm keeps falling off. Inspected unit and verified complaint. Found middle spray arm has come aprt and will not stay attached. Ordering spray arm. 34 in stock at Tribles. rescheduled for 6/21/22; ordrng 1 WPW10498900 (spray arm)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Richmond, Virginia 23235

Chris B.

Job Details: 06/14/2022

replaced yoke divider and motor tested unit working as desighned cx stated

We serviced a

WHIRLPOOL RANGE

Model KFGG500ESS3

Near Frederick, Maryland 21701

Ricky E.

Job Details: 06/14/2022

"customer stated that the bake funtion is hard to light and blows itself out.. verified the issue and fnd when the burner baffle is removed the unit ignites with no issues. when installed the unit will not light.. fnd that the units burner baffles are warped, and are grounding against the burner assy... the unit will need the 2 burner baffles and will replace the burner itself....; ordrng 1 W10764654 (burnr-oven) and 1 W10323077 (baffl-brnr) and 1 3601P356-45 (baffl-brnr)"

We serviced a

WHIRLPOOL WASHER

Model WTW4800XQ4

Near Goochland, Virginia 23063

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not advancing cycles. Found inlet valve not actuating properly on cold water line. Ordering valve, Cx paid in full.; ordrng 1 WPW10683603 (water inlet valve)"

We serviced a

WHIRLPOOL WASHER

Model WTW4855HW2

Near Ocean View, Delaware 19970

Frederick R.

Job Details: 06/14/2022

CX complaint is WM making loud noise in spin. Inspected/tested unit and verified complaint. 1. found unit unlevel and 2. Found shield defective and hanging down to floor on one side. Ordering new shield. 11 in stock at Tribles. Rescheduled CX for 7/5/22; schdld next appmnt for 7/5 TUE !

We serviced a

KITCHENAID MICROWAVE

Model KBMS1454SSS3

Near Bethany Beach, Delaware 19930

Frederick R.

Job Details: 06/14/2022

CX complaint is MW not turning on. Inspected unit and verified complaint. Replaced fuse and tested unit and it is now working properly. Tested unit for 7 minutes and it is working/heating. Did not need tranformer.

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Manakin-Sabot, Virginia 23103

Eric F.

Job Details: 06/14/2022

"Installed door, tested unit, unit working as designed."

We serviced a

WHIRLPOOL FREEZER

Model WRT112CZJZ00

Near Alexandria, Virginia 22309

Lloyd B.

Job Details: 06/14/2022

Cx complained the unit leaked in the rc. Inspected the unit and found the drain line was clogged. Removed the ice and debris and made sure water could flow. Job complete

We serviced a

WHIRLPOOL DRYER

Model WGD5100HW1

Near ,

Keith H.

Job Details: 06/14/2022

cx complaint is unit not heating inspected unti and found open thermal cut off i replaced it tested it unti is working

We serviced a

JENN-AIR DISHWASHER

Model JDTSS245GX0

Near Richmond, Virginia 23225

Chris B.

Job Details: 06/14/2022

cx complaint unit is louder than usual inspected unit confirmed cx complaint found obstruction in screen filter and in wash arms cleared screen and wash arms tested unit working as desighned

We serviced a

KITCHENAID DISHWASHER

Model KDTM354DSS5

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/14/2022

CX complaint DW not turning on even after breaker was reset. Unplug ui & closed door but no drain motor. Replaced console UI & Main control. Ran test wash - complete. Start NORMAL cycle & unit is advancing > JJ

We serviced a

WHIRLPOOL RANGE

Model WEE515S0LZ2

Near Oakton, Virginia 22124

Jason A.

Job Details: 06/14/2022

CX complaint RANGE OVEN doesnt work - does nt maintain temps - light stays on. Verified complaint. All cooktop elements work. No error codes. Light turns off in diagnostics & sensor reads hi due to light being stuck on. bake & broil elements heat. Can enable / disable lights bake + broil in diagnostic mode. Relays are sticking. CX just had unit installed. Advised CX turn off breaker when not using oven. ACU factory back order > JJ; ordrng 1 W11542161 (ACUcontrol) and 1 W10833885 (sensor oven)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near ,

Frederick R.

Job Details: 06/14/2022

CX complaint is loud noises coming from fridge. Inspected and verified complaint. The unit has 2 noises and CX had one recorded. Isolated noises to evap fan motor/blade and damper. Both noises are verified and not normal. Ordering evap motor/fan and damper. All parts in stock. CX reschedule for Wed 6/22/22; ordrng 1 WPW10594329 (control) and 1 W11024089 (motor-evap) and 1 WP2169142 (evaporator fan blade)

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS1

Near Severn, Maryland 21144

Dustin F.

Job Details: 06/14/2022

"Cx Complaint Oven Not Holding temperature6/14/2022 - DF Spoke with CX, they refused service and said they were fed up with thier unit. I tried to talk her into letting me install the parts, and then test the unit. Sadly she declined and insisted she didnt want service. I gave her the Whirlpool CX number and wished her a good day."

We serviced a

WHIRLPOOL OVEN

Model WEE750H0HZ2

Near Richmond, Virginia 23238

Joseph D.

Job Details: 06/14/2022

"replaced blower fan, unit still with cooling fan errors, must replace main control.; ordrng 1 W11113848 (control board)"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Baltimore, Maryland 21229

Shane M.

Job Details: 06/14/2022

tub was damage SDPICS. reordering tub bring back all parts w 2ndtech 2ct advised leasing office to inspect tub before return visit.; ordrng 1 w10371566 (tub)

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Richmond, Virginia 23223

Jason T.

Job Details: 06/14/2022

"Arrived on site, per cx request to cancel the service call."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model UMV1160CS2

Near Baltimore, Maryland 21229

Shane M.

Job Details: 06/14/2022

"cx complaint the unit sparking inside unit. found turntable coupler slightly melted & some white coating peeled away near where the wheels of turnwheel ring rides. removed bottom cover & found signs of damage or issues with wires. tested unit with wet papertowl for 1:30. found no issues, papertowel was dry/hot. retried 3 more times. then retried 2 more times with bottom cover back in place. no issues. safety SR7733821467"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Baltimore, Maryland 21211

Shane M.

Job Details: 06/14/2022

"cx complaint the unit isnt powering on. found unit with no power. 120v at outlet, 120v powerboard found OL fuse. replace fuse from vanstock. unit powered on. went to start unit at 1:00. fuse popped right away. replace fuse again but unplugged brown wire at relay on board. unit working & not shutting off. ordering ALL hot side of unit.; ordrng 1 W10818686 (magatron) and 1 W11256462 (diode) and 1 W10850446 (capacitor) and 1 W11540981 (transformer), used 2 W10138793 (fuse) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Charlottesville, Virginia 22911

Kyle A.

Job Details: 06/14/2022

Cx complaint of unit over cooling. Did confirm found baffle stuck. Also found in diagnostic some tests wont work and just show a blank screen. Ordering control and will need to return with pre id baffle.; ordrng 1 W11399844 (Control)

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Baltimore, Maryland 21239

Milton J.

Job Details: 06/14/2022

Complaint unit stopped making noise. Inspected and found speaker not putting any audio out. Unplugged to try and reset and also tested audio in service mode and still nothing. Unit needs new UI Panel. -MJrob; ordrng 1 W11478526 (UI Panel)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/14/2022

"replaced sump and heater, ran auto test cycle, no signs of any leaks. no faults. unit working as designed. left old parts with cx."

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Lewes, Delaware 19958

Frederick R.

Job Details: 06/14/2022

Replaced heater element per special project s17304. Tested unit after repair and it is working properly. Job is complete

We serviced a

KITCHENAID REFRIGERATOR

Model KSF26C6XYY04

Near Richmond, Virginia 23238

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit not cooling properly, compressor running hot. Cx has sealed system leak, quoted cx for repair, cx states kitchenaid offered him a parts concession. Instructed cx to have concession properly dispatched. Requesting 3 count labor for return visit. CX paid 120 diagnostic.; ordrng 1 WPW10466675 (compressor) and 1 WPW10643261 (evaporator) and 1 W10913906 (coupler) and 1 WPW10143759 (dryer) and 1 3countjob (compressor + 1 component)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Stone Ridge, Virginia 20105

Richard B.

Job Details: 06/14/2022

"CX complant Things freezing in fresh food compartment, Inspected unit and temp in fresh food compartment was set to 40 but actual was around 33 , Found damper stuck open. Changed damper , set temp to 35 and damper opened . Set temp to 4o again and damper closed Advised CX to adjust temp 1 degree a day if lowering or raising, All thermisters pass tests in daiagnostics. Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBSD602ESS01

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/14/2022

"CX complaint water dispensed has bad taste.Tasted water using a clean glass and the water seemwd to be ok to me. Inspected water reservoir, found it clean. Called tech line, spoke to Robert ( 7733877423), he advised to replaced the braided water supply line with a pex one per sp w10535152. Advised cx that the water supply line replacement cannot be covered by the warranty, and also advised cx that this part replacement will help with the water taste but I cannot guarantee 100% satisfaction since water taste is related to the personal taste. The cx wants to ask a plumber to replace the water line with a pex one."

We serviced a

MAYTAG WASHER

Model MHW5630HW2

Near Baltimore, Maryland 21224

Shane M.

Job Details: 06/14/2022

worng tub asm. reordering another tub. showed cx what to tell look for. 2ct 2tch needed.; ordrng 1 w11460604 (tub)

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Stone Ridge, Virginia 20105

Richard B.

Job Details: 06/14/2022

"CX complant. Washer not working. Prior diagnosis found washer lid lock strike is broken off, Installed new lid latch strike and tested unit. Washer working as designed, Job completed, RB"

We serviced a

WHIRLPOOL FREEZER

Model JBZFL24IGX00

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/14/2022

cx complaint is slow ice production inspected unit and found bin has ice in it. temps are good. icemaker is functioning . unable to duplicate issue

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Gloucester, Virginia 23061

Lucas R.

Job Details: 06/14/2022

"cx complaint clothing getting stuck under agitator, checked unit found warped agitator allowing clothing to get stuck under agitator, 65 at tribles; ordrng 1 W11550891 (agitator)"

We serviced a

MAYTAG O.T.R MICROWAVE

Model MMV1175JZ0

Near Richmond, Virginia 23229

Joseph D.

Job Details: 06/14/2022

"replacement control board has crack in it, box is crushed. cx would like to know possibly arrival date of new control board as he waited a long time for this one. Thank you.; ordrng 1 w11552021 (control)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Richmond, Virginia 23236

Chris B.

Job Details: 06/14/2022

replaced fc door tracks and inspected evap unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KSRP22FSBL00

Near Hershey, Pennsylvania 17033

Justin L.

Job Details: 06/14/2022

as per previous visit was able to access unit and replace optics after powering on unit the icemaker harvested and filled by itself as of now no further work needed

We serviced a

WHIRLPOOL RANGE

Model WFE525S0JZ0

Near Chesterfield, Virginia 23832

Chris B.

Job Details: 06/14/2022

replaced elm and control inspected unit found unit hard wired to house and wires wrapped in elctric tape at terminal block cx stated they installed unit advised cx wires at terminal block are not safe also advised cx if further work needed will need proof of proffesional extermination company recite unit working advised cx power wire is not safe and not to use unit unil fixed

We serviced a

WHIRLPOOL DRYER

Model MED6230HW

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/14/2022

"not working on sensor cycles, unit storing f3e2, opened or shorted moisture sensor, and f2e1, hmi stuck button. removed and cleared debris from moisture sensor, used hmi test, all buttons working properly. ordering moisture harness and fascia.; ordrng 1 W11413566 (fascia) and 1 WPW10298258 (harns-wire)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Richmond, Virginia 23223

Jason T.

Job Details: 06/14/2022

"Cx complaint, intermittent ice production, ice door not closing properly, fridge thermistor not reading defrost cycle, verified during factory diagnostic test. Advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 WPW10300024 (Icemaker Assembly) and 1 WPW10353552 (Seperator) and 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW2

Near Winchester, Virginia 22601

Ezra M.

Job Details: 06/14/2022

"grinding noise. found gearcase leaking oil/grease, noise coming from gears on splutch grinding, broken and worn down. unit will need gearcase, splutch and drive hub. daughter could not get home owner on phone to approve quote. paid for todays visit by check."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHV04

Near Henrico, Virginia 23229

Joseph D.

Job Details: 06/14/2022

unit with failed icemaker must replace please. thank you.; ordrng 1 W10873791 (icemaker)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH31017HB07

Near Richmond, Virginia 23237

Chris B.

Job Details: 06/14/2022

cx complaint unit will not work for more than a few seconds inspecetd unit confirmed cx complaint found unit not heating and only working for few seconds and is very loud ordering tranformer cap mag diod noise board will need 2nd tech for over the range mw; ordrng 1 W10754299 (mag) and 1 W10836753 (transformer) and 1 W11256462 (diod) and 1 W10850446 (cap) and 1 W10422269 (noise board)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/14/2022

Corrected vibration sound issue that had returned. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Quinton, Virginia 23141

Jason T.

Job Details: 06/14/2022

"Cx complaint, not cooling properly, tested the sealed system, found evaporator leaking...pics on SD. Units needs evaporator, coupler and drier.; ordrng 1 W10858281 (Evaporator) and 1 W11506635 (Coupler) and 1 WPW10143759 (Filter drier) and 1 2count (2 count)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Toano, Virginia 23168

Jason T.

Job Details: 06/14/2022

"Cx complaint, ice not dispensing cubed-crushed, found ice door not closing properly, verified vac voltages. Advised cx part is on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11423781 (Dispenser assembly)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Richmond, Virginia 23227

Thomas B.

Job Details: 06/14/2022

Tech was assigned as a helper;

We serviced a

WHIRLPOOL DISHWASHER

Model ADB1400AGW3

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/14/2022

"Also under job number 532407. CX complaint: large water droplets all over dishes and inside body day after wash. No error codes and element is heating. CX showed me a pic of inside unit next day and drops were large, does not look like rinse aid was used but rinse aid is in dispenser. Previously replaced control on job 532407. Unit is draining well. Ordering dispenser and control (just in case). Scheduled return visit for 6/22 PM; ordrng 1 W10906422 (control) and 1 WPW10428217 (dispenser)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HT6

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/14/2022

"Replaced the capacitor, diode, and transformer as per previous diagnosis. Control was not the intended part. Tested and still not heating. Again magnatron passed resistance test. Ordering control and magnetron (just in case). On repair visit, replaced the control and test before taking unit down and replacing magnetroin. Scheduled next appointment for 6/23 any time; ordrng 1 W11342846 (ACU) and 1 W10754299 (magnetron)"

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chester, Virginia 23831

Chris B.

Job Details: 06/14/2022

cx complaint yellow oil collecting under unit inspecetd unit confirmed cx complaint ordering gear case belt and splucth; ordrng 1 W11449840 (gear case) and 1 W10721967 (splucth) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYM02

Near Germantown, Maryland 20874

Ricardo S.

Job Details: 06/14/2022

"cx complains about a noise when he opens the right hande side door.. cks unit and the door liner is broken, defective door.. order RH DOOR and NAMEPLATE; ordrng 1 LW10413519 (dor-fip ms) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL WASHER

Model WFW6620HW2

Near Cabin John, Maryland 20818

Roberto I.

Job Details: 06/14/2022

"CX complaint unit randomly doeant drain, leaves water left in the tub. Clean cycle keys doesn't work properly. Ran test mode, found no errors. Removed drain pump filter, it was clean. Tested drain pump on manual test, it worked ok. Cx insists about water in the tub after the cycle. Ran a UI test, found clean cycle key and drain/spin key not working properly. Ordering control board W11322905 and console W11319991. Pre id drain pump to be used on return just in case; ordrng 1 W11322905 (control board) and 1 W11319991 (console)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Norfolk, Virginia 23507

Carl A.

Job Details: 06/14/2022

"replaced door gasket and water vavle to find that unit is still making comeing from took much pressur e behind the water vavle also cx stated that frost build up has ourrced behind on frsh food evap cover ordering parts needed,requesting for 2nd tech as unit is in a very tight place to get out and dont want to damgae any of the cxs counters; ordrng 1 w10786952 (regulator) and 1 8212547rp (water line) and 1 W11395558 (Evaporator Cover) and 2 labors"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF705HPS01

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/14/2022

unit with failed filter housing and fray wiring harness at door. must replace door please.; ordrng 1 WPW10394053 (housing) and 1 W11465916 (freezer door)

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Baltimore, Maryland 21224

Shane M.

Job Details: 06/14/2022

cx complaint doesnt finish cycles sometimes. found only 1 error code off balance code. unit sitting in a salon. raned calibration mode. raned test cycle. both passed.

We serviced a

WHIRLPOOL WASHER

Model NTW4516FW3

Near Salisbury, Maryland 21801

Michael E.

Job Details: 06/14/2022

"Replaced the basket and drive block as per previous diagnosis. During testing i found a side of the basket is dented in significantly. Documented dent in pics. On return visit, calibrate unit after basket is replaced. Reordering basket. Cannot reschedule due to direct to CX shipping.; ordrng 1 W10554251 (spin basket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Parkville, Maryland 21234

Milton J.

Job Details: 06/14/2022

"CX complaint unit doors not closing as should. Installed new RC Door, RH Hinge, Nameplate and Damper as previously ordered. However FC Door needs reducer for waterline to be installed. Ordering Watern Line Reducer plus returning with LH Hinge and FC Door will be on site.; ordrng 1 WP4373559 (Waterline Reducer)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW05

Near Chesapeake, Virginia 23324

Austin D.

Job Details: 06/14/2022

"cx complaint the unit creating forst inside the unit. found the gaskets falling out of the doors. the doors are warped so that the gasket can not seat all the way. therefore, the unit will need new doors with gaskets to resolve the issue. ordering both doors and a nameplate. will return once the parts come in.; ordrng 1 LW10636232 (door white with gasket) and 1 LW10636404 (freezer dor with gaseet) and 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/14/2022

"CX Concern the unit making loud audible noise coming from under unit where condensor coil is .. i found the cover under the unit mishaped and possibly causing the noise.. the condensor is vibrating in that area against bottom / floor or top/ floor of RC liner .. needs cover , clips and mastic to correct issue ..; ordrng 1 W10897560 (bottom cover) and 4 489396 (clip)s and 4 W11553819 (mastic)s"

We serviced a

WHIRLPOOL WASHER

Model WTW8040DW4

Near Rochelle, Virginia 22738

Kyle A.

Job Details: 06/14/2022

Cx complaint of cracked lid. Did confirm replaced lid and unit is now as designed.

We serviced a

JENNAIR COOKTOP

Model JGD3430GB00

Near Herndon, Virginia 20171

Christian C.

Job Details: 06/14/2022

Went to remove manifold but cannot disconnect from regulator. Ordering regulator.; ordrng 1 W11087445 (regulator)

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EFS04

Near Rockville, Maryland 20852

Roberto I.

Job Details: 06/14/2022

"Replaced parts, turned power and water on. Compressor and fans started, tested water and ice dispensers several times, the unit worked as designed."

We serviced a

WHIRLPOOL OVEN

Model WFE540H0ES0

Near North Beach, Maryland 20714

Shane B.

Job Details: 06/14/2022

complaint is unit not heating proeprly. inspected bake element an found its damaged. replaced with preIDed part and tested. unit is working as designed. cx paid in full for repair.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Chesapeake, Virginia 23325

Austin D.

Job Details: 06/14/2022

"cx compalint the unit is not washing dishes. checked unit and found that the drain pump has failed and the error code f8e4 is stored in the unit. tried to fix the float switch with no luck. the unit will need a new control, harness and switch to resolve the issue. try the control first. reordering a drain pump to replenish van stock. will need to return once parts come in.; ordrng 1 W11568793 (harness wire) and 1 W11462459 (control) and 1 W11497943 (drain motor) and 1 W11545764 (float switch), used 1 W11497943 (drain motor) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF736SDAM12

Near Richmond, Virginia 23233

Eric F.

Job Details: 06/14/2022

"Confirmed cx complaint unit leaking water from front. Found evap drain line clogged with ice. Thawed drain reservoir, removed ice, confirmed water flow between reservoir and drain line. Unit working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS04

Near Fairfax, Virginia 22031

Carl R.

Job Details: 06/14/2022

Inspected unit and found that the ice maker is not performing properly. Replaced ice maker and did testing. Water fills not frozen. Door seal is allowing air in refrigerator. Needs 2 door seals. Perform interactive test.; ordrng 2 W11227369 (Cooling duct gaskets)s

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/14/2022

"replaced inner and outter hinges, tested, unti working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22306

Justin S.

Job Details: 06/14/2022

cannot find this unit in the store. checked lowes system and this unit was canceled already. called the office and was told to leave the door

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDZ02

Near Chantilly, Virginia 20151

Justin S.

Job Details: 06/14/2022

found the leak in the cabinet after pressurizing the system. the unit is not holding pressure long. the leak is at the front right side of the cabinet between the freezer and refrigerator where the hinge can attach(pic). can hear the air flow from the location and spraying the soap and water there makes the location bubble. called tech support and spoke with a sterling. unit is under review. file number 7733878605

We serviced a

AMANA WASHER

Model NFW5800HW4

Near Gainesville, Virginia 20155

Justin S.

Job Details: 06/14/2022

the door is open with the lock closed. dont see any damage to the strike. found a f5e2(lock) error code in memory. the unit needs the lock; ordrng 1 W11316250 (lock) and 1 W11316246 (switch)

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ

Near Ruckersville, Virginia 22968

Kyle A.

Job Details: 06/14/2022

Cx complaint of unit not draining. Did confirm found check valve stuck. Reseated check valve near drain and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/14/2022

"cx complaint nut came off of clutch, verified issue, reseated nut to clutch with dab of locktite, tested, unit working as designed."

We serviced a

KITCHENAID FREEZER

Model KRFF507HPS00

Near South Riding, Virginia 20152

Daniel J.

Job Details: 06/14/2022

freezer freezing items no cool in fresh foods removed damper test three opening and closing no air from fan removed evap no ice build up checked connection fan came on and pulstated back of a few times than nothing condenser fan running frost on coils ordering evap motor; ordrng 1 W11224591 (motor evap)

We serviced a

WHIRLPOOL MICROWAVE

Model KOCE500ESS05

Near McLean, Virginia 22101

Jason A.

Job Details: 06/14/2022

CX complaint MW not heating. Previous tech ordered waveguide cover. Install cover & test MW by heating a bowl of water 2minutes > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBLC36FKS00

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 06/14/2022

part was defective so repair was not made.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Washington, District of Columbia 20008

Samuel R.

Job Details: 06/14/2022

"cx complaint unit is making noise.inspected unit and found noise co,ing condensor fan.unit will need a new condensor and dampening pads.also found unit to be missing accessory bag.not found on parts list.W11127829 60 tribles W11553819 3 tribles; ordrng 1 W11127829 (fan motor) and 2 W11553819 (pads)s"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/14/2022

"installed adjusters , tested unit. job complete"

We serviced a

KITCHENAID RANGE

Model KCED600GBL01

Near Ashburn, Virginia 20148

Richard B.

Job Details: 06/14/2022

"CX complant. Cooktop not working. Prior diagnosis found marness , switch and element need replacing due to thermal event. Changed harness , element and switch and tested unit. Working as designed, Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Rockville, Maryland 20850

Roberto I.

Job Details: 06/14/2022

"CX complaint the water dispenser stopped working after filter replacement, now the icemaker stopped too.Tested unit, confirmed no water dispensed. Water supply and vater valve ok, found bad filter housing. Replaced filtyer housing using pre id part. Dispenser worked ok."

We serviced a

KITCHENAID RANGE

Model KSEG700ESS3

Near Fairfax, Virginia 22031

Carl R.

Job Details: 06/14/2022

Unit working properly. Cx needs to change the cook ware the she is using.

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS35FXSS

Near Arlington, Virginia 22201

David J.

Job Details: 06/14/2022

Cx did not know how the top rack went back in unit. Just explained how it worked. I never touched the unit. Cx is old

We serviced a

WHIRLPOOL DISHWASHER

Model KUDS02SRSS1

Near Arlington, Virginia 22209

David J.

Job Details: 06/14/2022

CX complaint door keeps opening. We replaced door latch two weeks ago. Inspected unit found top drawer is not meeting with the back wall properly. Once the rack is aligned correctly on the back wall the door latches correctly. That point theres no tension on the door. CX did not want a quote on rack. He said he will just learn to live with it. Unit does work correctly

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, Virginia 20147

Richard B.

Job Details: 06/14/2022

"CX complant, Microwave not working. Prior diagnosis found microwave needs hinges bulb holder , Arm and bulb. On gong to install hinges . Tested unit and when pushing on right side of door the microwave energizes and cooks indicating a warped inner door. CX due a refund for hinges and owes for inner door assembly. CX paid difference for inner door and tax , Refunded hinges + tax money. Further work needed, RB; ordrng 1 W11600214 (inner door. 420.)"

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