Service History 1091 - VIA Appliance

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS5

Near Baltimore, MD 21208

Keith H.

Job Details: 06/15/2022

cx complaint is no ice no water found the issue to be the filter wasnt fully installed i adjusted it and water and ice are working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Alexandria, VA 22301

Emmanuel R.

Job Details: 06/15/2022

"Cs icemaker stopped making ice, found error code E5 Ice maker thermistor is bad. Ice storage temperature satisfied but ice mold in frozen state too long. Possible ice mold thermistor issue. Checked thermistor reading open, Replace icemaker and tested unit, box fan runs fills with water and cycles good now.Advised to wait 24hrs for icemaker to start making good ice. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Bennsville, MD 20695

Robert A.

Job Details: 06/15/2022

"Cx complaint that the unit is not spinning well and there's an odor in the unit. I inspected the unit to confirm the complaint. I found error codes: f0e3 f2e1. I cleared the codes and ran a service cycle. All components passed with no issues. I ran a manual spin and agitate, I did notice the unit was inbalanced. When in high speed spin the unit's violent shaking from inbalance cause the unit to stop. I leveled the unit and tested it again. I calibrated the unit for the cx. The unit is working as designed. For the odor I recommended using Affresh cleaning solutions. I collected the service call fee by CC."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Alexandria, VA 22312

Dustin F.

Job Details: 06/15/2022

"CX complaint No Cooling6/15/2022 - DF Inspected the Unit, found heavy frost pattern on evaporator cover, steamed frost to thaw out. Found Bad thermistor reading .600 Ohms then inspected the connector of the wires going into the cabinet and found corosion and evidence of a thermal event. Called WP tech Line and spoke to Scott, Who agreed and deemed unrepairable. Gave me SR: 7733894744"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS3

Near Stewartstown, PA 17363

Drew B.

Job Details: 06/15/2022

cx complaint that unit is not dispencing water i found the unit to have brand new filter and still nothing but soon as remove filter good psi out the dispncer will need filter head call to reschd; ordrng 1 W11024083 (housing)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Vienna, VA 22180

Jason A.

Job Details: 06/15/2022

CX complaint F6E4 error code. Previous tech cleared error codes. Verified today no error codes. Replaced console & immediately got 3 error codes. Unit self started a MW heat cycle & cancel button not responding. Reset breaker & pulled error codes F2E1 stuck key / F6E6 comm error / F6E8 MW apl mgr > JJ; ordrng 1 W11093254 (Console SS - reorder due to error codes) and 1 W11229448 (harns-wire)

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WML55011HS4

Near Dallastown, PA 17313

Drew B.

Job Details: 06/15/2022

"cx complaint that unit right panel isnt working when buttons are pressed like 4, 8 cook etc found bad console replaced and teated now checks gpopd"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE70FXSS5

Near Havre de Grace, MD 21078

Alexander W.

Job Details: 06/15/2022

"CX stated unit lights are stuck on inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL WASHER

Model WTW4850HW2

Near Yorktown, VA 23692

Lucas R.

Job Details: 06/15/2022

"replaced all parts ordered, calibrated, tested, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Charlottesville, VA 22903

Eric F.

Job Details: 06/15/2022

"Confirmed cx complaint door gasket torn. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22310

Dustin F.

Job Details: 06/15/2022

"CX Complaint: Fridge Not Cooling, Losing food such as meat cheese and other things. CX also reported Rust on door. (CX is using appropriet stainless cleaner, DF verified)6/15/2022 - DF all fans running, temps at recommended settings, did amp draw on compressor, compressor drawing .66 AMPS. Confirmed Sealed System Job Needed with EW. Ordering UV drier WPW10143759 Compressor W11580057 Process Stub W10913906 Refrigerator Door LW10913407 and 1 R600a Can; ordrng 1 WPW10143759 (UV Drier) and 1 W11580057 (compressor) and 1 W10913906 (Process Stub) and 1 R600a (R600a) and 1 LW10913407 (Refrigerator DoorwGasket/stainless)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Washington, DC 20015

Shawn D.

Job Details: 06/15/2022

"opened system and was full of 134a, replaced compressor then vacumed unit down then filled to 4.25 oz and new compressor sounds good. unit is good; ordrng 1 W10913906 (coupler sd v/s), used 1 w10913906 (coupller) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Great Falls, VA 22066

Richard B.

Job Details: 06/15/2022

"CX complant. Freezer freezing, Prior diagnosis found freezer icing up . And unit needs service kit which adds a fan . Installed service kit and reassembled unit. . No new ice has occored since last visit after fluffing gasket. Job completed, RB"

We serviced a

WHIRLPOOL COOKTOP

Model G7CE3034XS00

Near North East, MD 21901

Alexander W.

Job Details: 06/15/2022

"CX stated they wanted a new glass for unit. inspected tested and verified cx complaint installed part per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Lorton, VA 22079

Lloyd B.

Job Details: 06/15/2022

Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Red Lion, PA 17356

Drew B.

Job Details: 06/15/2022

cx complaint that unit is not drying well takes several loads when arrived i found good power and good element thermastat etc.. found the error to come up clean screen found the line isnt kinked nor the screen in dryer dirtyu but possuble obstruction in the house line... restricting bc the dryer was hot to the touch. advised to run load with the vnt on to see if any issues and if not get vent cleaned. or call back if still having issues

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, MD 20721

Mitchell H.

Job Details: 06/15/2022

cx complaint units fridge section isnt as cold and ice behind drawers. inspected unit and confirmed complaint. unit had water/ice on bottom of fridge since pan was warped and not alowing unit to drain as well. cxsaid the house was hit by lightning months back and this started soon after. ordering control board as well for that issue as it has shorted the control when the power surged. cx paid in full and please reschedule when parts arrive.; ordrng 1 W11457241 (drip pan) and 1 WPW10675033 (control)

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704KPS0

Near Williamsburg, VA 23185

Jason T.

Job Details: 06/15/2022

"Installed parts to complete the repair, calibrated and tested unit...working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Charlotte Hall, MD 20622

Robert A.

Job Details: 06/15/2022

"Cx complaint that the unit is not starting cycles at all. I inspected the unit and confirmed the complaint. I found error codes: f7e7 f7e1 f4e4. I ran manual spin and agitate, there was no motion at all only humming from under the motor. I checked the capacitor and it read OL for ohms. The unit needs a new capacitor. I replaced the part tested and calibrated the unit for the cx. The unit is working as designed."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Alexandria, VA 22314

Emmanuel R.

Job Details: 06/15/2022

"Cs unit has been cooling better since last visit, i noticed it didnt want to go into defrost tested bi-metal is bad, Replaced the harness unit is now defreezing and working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Frederick, MD 21703

Ricky E.

Job Details: 06/15/2022

customer stated that the unit isnt cooling ff section... verified issue and fnd unit isnt defrosting... unit will need the control and harness. the customer will have the unit defrosted prior to next service..; ordrng 1 w11546690 (control box)

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS01

Near Pikesville, MD 21208

Keith H.

Job Details: 06/15/2022

cx says unit is working

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Roanoke Rapids, NC 27870

Chris B.

Job Details: 06/15/2022

cx complaint unit has poor wash quality and unit will not start cx stated this is second unit supllier has brought out to home cx stated unit will not start inspecetd unit found no error codes stored started unit with load and detergent and softner advised cx on amount to be used cx stated thye have been using whole cups of softner and detergent and complaining of bad odor when clothes get done advised cx of use and care statey till unit filled and washed drained and spin unit working as desighned

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, VA 22309

Dustin F.

Job Details: 06/15/2022

"CX Complaint: Buttons now working on UI6/15/2022 - DF on arrival found the UI raised and bubbled up ( likely from heat/moisture) with alot of water marks and heat marks. Upon further inspection i found the units Drain tube wasnt installed properly, it doesnt go into a high loop into a air gap OR go into the garbage disposal. appears to go direcrtly into the floor under the unit. which can cause a buildup of moisture and heat, warping the UI board. Ordered New tub gasket (old one is discolored) W11483553 and a new UI assembly (black) W11413963. CX will consult installers or plummer to fix the draining of the unit then call back for repairs.; ordrng 1 W11413963 (UI Assembly) and 1 W11483553 (Tub Gasket)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Richmond, VA 23220

Joseph D.

Job Details: 06/15/2022

"unit with two failed valves, must replace when available please.; ordrng 1 W11567335 (valve) and 1 W11567408 (valve dual)"

We serviced a

WHIRLPOOL DRYER

Model MED5500FW0

Near Yorktown, VA 23692

Lucas R.

Job Details: 06/15/2022

"replaced control, tested, unit working as designed."

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Rockville, MD 20852

Justin S.

Job Details: 06/15/2022

replaced the base and the caps and teted. the unit is now igniting good. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Frederick, MD 21703

Ricky E.

Job Details: 06/15/2022

"installed parts, unit cks ok.."

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Brookeville, MD 20833

Justin S.

Job Details: 06/15/2022

replaced the parts and calibrated the unit. ran the diagnostic cycle and the high speed spin a couple times. no longer hear the noise. the unit is now good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Virginia Beach, VA 23455

Carl A.

Job Details: 06/15/2022

"cx complaint of frost in freezer,checked unit to find door gasket not making contact with cabinet was albe to warm gasket up and make good contact with cabinet,if cx calls back with same complaint freezer door will need to be ordered"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Woodbridge, VA 22192

Lloyd B.

Job Details: 06/15/2022

"Cx complained the unit did not fill and made noise. Inspected the unit and found in diagnostics, the cold valve did not fill and when spinning, there was a noise from the gearcase. Unit needs new valve and gearcase. Service declined. Job complete; ordrng 1 W11210459 (valve) and 1 W11454734 (gearcase)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDPM604KPS

Near Aberdeen, MD 21001

Neil H.

Job Details: 06/15/2022

cx complaint the dishwasher was out and not leveled i leveled unit and put mounting screws back unit opening and closing good.

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fairfax, VA 22031

Lloyd B.

Job Details: 06/15/2022

"Cx complained the unit does not work. Inspected the unit and found a frozen screen. Cx said after a power outage, the unit has been not working correctly. Unit needs new control and console; ordrng 1 W11449114 (console) and 1 W11448961 (control)"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Rockville, MD 20850

Roberto I.

Job Details: 06/15/2022

"CX complaint burning smell from MW, it stopped during cooking.Ran test mode, found F1E5 error. Pulled unit out, removed top cover, found loose ground connection and thermal event on inverter board. Ordering magnetron W11346197 and inverter board W11325604. Return visit 6/22/22. Called Whirlpool safety and documented everything (sr # 7733840169); ordrng 1 W11346197 (magnetron) and 1 W11325604 (inverter board)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Hyattsville, MD 20785

Mitchell H.

Job Details: 06/15/2022

cx complaint unit is leaking out of front right door. inspected unit and could not directly confirm it but insulation was wet on front right behind door skin. checked gasket and checked fine no tears or anything out of place. no cracks in tub. tub could be warped. will be ordering tub as well as both spray arms to fix a possible mis spray pattern; ordrng 1 W10909756 (tub) and 1 WPW10448645 (spray arm upper) and 1 WPW10491331 (spray arm lower)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM03

Near Parkville, MD 21234

Milton J.

Job Details: 06/15/2022

CX complaint door switch in RC broke. Inspected and confirmed. Installed new Door Switch in RC as sent by Pre-ID. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL OVEN

Model WOS31ES0JS01

Near Lebanon, PA 17046

Justin L.

Job Details: 06/15/2022

cx complaint door latch not working properly. cx has an extended warranty and will need to have it sent over properly. please return with latch to get the job completed; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Glenn Dale, MD 20769

Alexander D.

Job Details: 06/15/2022

"replaced valve and icemaker. noticed plastic waterline from house supply was leaked and squirts from connector if tube gets bent, showed cx and advised to replace with braided steel waterline. tested unit. icemaker cycled and filled correctly. cx asked how to change the filter and found the housing doesnt kick filter out when opening door. ordering filter housing.; ordrng 1 W10862460 (filter housing)"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Culpeper, VA 22701

Ezra M.

Job Details: 06/15/2022

"cust stated since last visit was smelling dryer exhaust in home. found vent pipe not fully seated at back of unit, venting into home. reattached all vents securely."

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Herndon, VA 20171

Carl R.

Job Details: 06/15/2022

"7733813669.Safety CT burner sparks COVERING TRIP & DIAGNOSES ONLY PLEASE ADD CUSTOMER TO THE CANCELLATION LIST. Plugged unit back in. Turned on cook top, Unit sparks normal. No problem found. Called whirlpool safety to document."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Vienna, VA 22182

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE water leaks from bottom of RC & ice forms. Found pan is warped & LEDs are flickering. Cleared ice. Secured loose FC LED & LEDs are not flickering. CX paid in full > JJ; ordrng 1 W11457241 (Pan 72.27 S16360)

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Manassas, VA 20110

Robert W.

Job Details: 06/15/2022

arr at CX and found the holder part is damaged the pins that hold switch in place are damaged and wont work properly ordering Holder. Called office to explain issue and reschedule; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 06/15/2022

Cx complained the unit leaked. Inspected the unit and found that there is a crack in the valve assy. Unit needs entire valve assy with dispenser assy installed; ordrng 1 W11173597 (valve assy)

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near York, PA 17403

Sal R.

Job Details: 06/15/2022

"CX complai t is that the upper oven is locking when ever the door is closed. I was able to unlatch the motorized latch with a hanger. I inspected the latch and found it to be connected. I foun d a F2E1 erro code in diag mode. I am ordering 1 UI console (W11600643) and 1 latch (W11598123). Onc ethe parts are avalible, please have someone form the office call to set a return date.; ordrng 1 W11600643 (UI control panel. TOS) and 1 W11598123 (latch)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM804ESS2

Near Stevensville, MD 21666

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit not washing. tested unit, verified complaint. found sump getting voltage and trying to run. sounds like something is stuck in it. ordering sump. cx paid in full by credit card. unable to reschedule.; ordrng 1 W10861526 (pump&motor)"

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Stafford, VA 22554

Tanner B.

Job Details: 06/15/2022

"installed new console and control , tested unit. job complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF06

Near Richmond, VA 23225

Joseph D.

Job Details: 06/15/2022

"replaced failed icemaker and shim, unit now ice making properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Rockville, MD 20852

Justin S.

Job Details: 06/15/2022

"the compressor is pulling .8aac when i arrived. the freezer was at 4f and the refrigerator is at 43f. replaced the parts and tested. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Ashburn, VA 20147

Richard B.

Job Details: 06/15/2022

"CX complant, Microwav gave eerror code , Proir diagnosis found microwve needed mag , and inverter and appliance manager , Upon going tom install magnatron found wave guide burnt up Called techline , Sent pics of wave guide , Deemed non repairable. RB SR7733888466"

We serviced a

WHIRLPOOL RANGE

Model MGR8800FZ2

Near Upper Marlboro, MD 20772

Mitchell H.

Job Details: 06/15/2022

cx complaint right rear bruner not working. installed new igniter and unit is now good on that issue. the cx mentioned if the grates were normal to get some rust spots and discoloration. grates are covered under 10 year warranty on this oven so just ordering those for him as well. please reshcedule when part comes in. took pic of rust spot i could not get off at all. it was indeed rust.; ordrng 1 W11381652 (grates)

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/15/2022

Customer complaint unit is not drying on sensor dry. Only drys on sensor dry high no other temperature. I cehck vent the vent is brand new good airflow. In tested temos and the unit never got to a high temp above 200. Seems like no matter where the temp selector is alwasy running low temps. on low highest temp was 190 on medium 195 and on high is 200. It seems like it wants to do it but it does not go above 200. The thermosthat is working is turning on and off but is not reaching higher temps. Same on timed dry. Ordering temp switch and bring back thermosthat to replace them at the same time. 3 at tribles.; ordrng 1 WP8578354 (swtch-temp)

We serviced a

WHIRLPOOL FREEZER

Model WRF560SEHZ02

Near West Springfield, VA 22152

Lloyd B.

Job Details: 06/15/2022

Cx complained of frost. Inspected the unit and found the door was not closing on the left side. Removed door and basket and adjusted the rail to go all the way back. Reinstalled parts and tested and the door now pulls shut. Job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF590SAJM0

Near Woodbine, MD 21797

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the upper rack fall down, inspected unit, the adjuster on the right side is broken, replaced part from v/s unit tested ok; ordrng 1 W10712395 (adjuster), used 1 w10712395 (adjuster) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, WV 25413

Danny R.

Job Details: 06/15/2022

found door gasket comimng or reinstalled gasket now no leak checksok

We serviced a

WHIRLPOOL FREEZER

Model KBSD618ESS01

Near Vienna, VA 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE ice clumps up & frost forms on top of door & front FC walls at the top. Found ice door not closing fully & allows air to enter. Cleared ice block & test ice dispense cubed crushed works. Spring noise upper RIGHT RC door & lights do not turn on until door almost wide open. Upper cover dented. Found cam closer loose & hinge pin not square = rounded off. Tightened Left FC hinge assym. See TSP: W11170909B. 12 LEDs needed per S84638. CX paid in full > JJ; ordrng 1 W11171640 (shim-hinge ) and 1 W11418227 (RIGHT hand extension ) and 12 W11484836 (LEDs 12needed S84638)s and 1 WPW10546285 (ice chute motor 4 ) and 1 WPW10504458 (ice door 6 ) and 1 WPW10485980 (hinge pin RIGHT)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ

Near Dunkirk, MD 20754

Shane B.

Job Details: 06/15/2022

cx complaint is the unit not making ice. unit was just delivered and has not made a single cube of ice. freezer temp is 0 according to my temp prob. i found the IM not plugged in compeltly. once plugged in tray moved back and forth. i ran the test and it completed cyce and filled properly. unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Carlisle, PA 17013

Andrew S.

Job Details: 06/15/2022

Per previous diag I was able defrost and access the evap harness and fan and thermistor. I then repowered the unit and found that it is developing a frost pattern and cooling. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF550CDHZ01

Near Leesburg, VA 20176

Richard B.

Job Details: 06/15/2022

"CX complant. Water dispensing slowly after filter changed. Used two filters and same flow. Used filter bypass and water flows good indicating a filter head issue, Will need resivoir filter head, Quoting CX price, Installed resivoir , Tested unit. No leaks , working as designed. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Greensboro, MD 21639

Jonathon C.

Job Details: 06/15/2022

"cx complaint, lid not locking. tested unit, verified complaint. tested lidlock in manual activation, found lid lock defective. no stored codes. replaced lid lock from pre id. tested unit. unit working a sdesigned. job is complete."

We serviced a

JENN-AIR RANGE

Model JGS1450FS0

Near Arlington, VA 22202

Emmanuel R.

Job Details: 06/15/2022

"Cs unit is making a squealing noise, confirmed complaint, I found the cooling fan has a bad bearing so everytime it turns on it makes a squealing noise. Replaced cooling fan w11107275 and tested unit, unit is now working as designed."

We serviced a

MAYTAG DRYER

Model MDE9700AYW

Near Mount Airy, MD 21771

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the unit not heating at all, inspected unit . terminal block cks and read 240vac, heater cks ok, the cut off thermostat is bad, order parts; ordrng 1 WP35001193 (bracket) and 1 WP35001092 (thermostat)"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704ESS3

Near Vienna, VA 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE not making ice. Replaced Rec + Emit set & test LED goes solid when flapper is pushed in. Replaced icemaker & test harvest & fill. NO LEAKS. Advised CX toss out 1st few batches of ice > JJ

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Havre de Grace, MD 21078

Alexander W.

Job Details: 06/15/2022

"CX stated unit not cooling or making ice tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/15/2022

"cx complaint of unit running excessive time checked to find contacts on timer worn causieng the timer not to move foraward also found oprating therstats out of range replaced both parts tested unit works as designed; ordrng 1 WP3387134 (Cycling Thermostat), used 1 WP3387134 (Cycling Thermostat) from stock"

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Alexandria, VA 22309

Dustin F.

Job Details: 06/15/2022

"CX complaint: Issues with console UI turning on and off6/15/2022 - DF Replaced Console with ordered part, tested, customer is happy. Unit working as intended."

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near North East, MD 21901

Alexander W.

Job Details: 06/15/2022

"CX stated unit has rusty clothes. tested inspected and verified cx complaint installed part per previous diag and tested unit, unit is now operating as desgined job is complete."

We serviced a

KITCHENAID ICE MAKER

Model KUIX305ESS2

Near Sterling, VA 20164

Carl R.

Job Details: 06/15/2022

Arrived at the cx location. Building is empty. Cx will need to reschedule and call with new address.

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Monrovia, MD 21770

Ricardo S.

Job Details: 06/15/2022

"Cx complains about a noise on spin, i ran diagnostic test mode, motor and belt cks ok, the gearcase make a squeaking noise, order gearcase 2 counts job; ordrng 2 countsjob (gearcase replacement)s and 1 w11454741 (gearcase) and 1 W10780045 (suspension)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Walkersville, MD 21793

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the unit not dispensing ice, inspected unit and found a abd auger motor, connection cks ok, motor makes a humming noise, order part; ordrng 1 w11310391 (motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Gaithersburg, MD 20879

Julian H.

Job Details: 06/15/2022

replaced heater per svc pointer sp w11540964 lh side bushing almost gone confirmed no leaks on the back p&l covered by scode s17304

We serviced a

WHIRLPOOL WASHER

Model NFW5800HW0

Near Petersburg, VA 23803

Chris B.

Job Details: 06/15/2022

cx complaint unit stated f3e1 inspected unit confiremd cx complaint f3e1 pressure switch fault f8e3 over flow f0e2 over suds cleared pressure hose of obstruction unit may need pressure switch if cx call back W11316246 or possibly new tub collecetd 120 sc cc unit working as desighned ran unit on rinse and spin cyclle waited till unit drained working as desighned email in sticky note

We serviced a

WHIRLPOOL RANGE

Model JES9750CAW01

Near Portsmouth, VA 23703

Zachery R.

Job Details: 06/15/2022

"while going to replaced receptacle, noticed new one is defective, reordering recep nto complete repair.; ordrng 1 5171P554-60 (receptacle)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ03

Near Bowie, MD 20720

Alexander D.

Job Details: 06/15/2022

"cx complaint unit not dispensing water and not making ice. inspected unit and verified complaint. found generic filter installed. took filter out and put in bypass cap, water now dispenses. water coming out is slow but cx said it looks normal, must have weak house pressure. advised cx to replace filter with everydrop#4 because generic filters can clog up immediately. cx understands. unit is now working properly."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ

Near Alexandria, VA 22301

Emmanuel R.

Job Details: 06/15/2022

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Mechanicsburg, PA 17050

Fred G.

Job Details: 06/15/2022

"cx complaint unit is making different noises at different times. inspected unit and entered it into diag and found error code f10e2. cleared codes and ran a auto test. as soon as the wash motor started i heard it. humming/winding noise. pump is getting currect voltage, and it ohmed in spec. wash motor is not to be this loud. unit needs new sump assy. ordering 1 (W11416362) please call cx once part is in to schdedule return visit. called tradecare due the part availability, was told no eta on it. TC is ordering part and will ship to the office. PO on the part will be the cx PO#599195. (SR7733891241); ordrng 1 W11416362 (sump assy)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fairfax, VA 22031

Lloyd B.

Job Details: 06/15/2022

"Cx complained of a led that was out. Inspected the unit and found a few leds are out.. Also the unit does not cool and found that in step 3, the display read the fan was running and damper opening/closing but there was no fan noise. At the fan, there was 7vdc but the fan did not move. Unit needs new evap fan motor. S191AQ parts and labor; ordrng 1 W11224591 (evap motor)"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Midlothian, VA 23112

John P.

Job Details: 06/15/2022

CX complaint unit not working checked unit found actuator unseated from cam replaced actuator per pointer calibrated tested working as designed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Ocean Pines, MD 21811

Michael E.

Job Details: 06/15/2022

Replaced lower RC door cam as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS11

Near Vienna, VA 22180

Jason A.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Fredericksburg, VA 22405

Tanner B.

Job Details: 06/15/2022

installed new heater . job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSC24C8EYY02

Near Bethesda, MD 20814

Justin S.

Job Details: 06/15/2022

cx says the unit is not holding temps and is not making ice. he also says the unit might be leaking again becasue the floor is starting to upturn on the sides(pics). the freezer temp is 33f and refrigerator temp is 40f. temps set to -5f and 33f. found fridge drain tube blocked and water is pooling down into the bottom of the liner. ran test 4 and step 4 the unit didnt get a full frost pattern across the refrigerator evaporator. the evaporator fans are blowing good. the cx does not wish to proceed with the repair at this time; ordrng 1 WPW10143759 (filter(cbe)) and 1 WPW10643261 (evaporator(cbe)) and 1 W10309988 (compressor(cbe)) and 1 W11409190 (drain tube(32.78)) and 1 w10913906 (coupler(cbe))

We serviced a

WHIRLPOOL FREEZER

Model WRS586FLDW00

Near Halethorpe, MD 21227

Shane M.

Job Details: 06/15/2022

"cx complaint the unit isnt cooling proper in RC. found frozen over FZ. found element unplugged. used steamer to clear ice off evap. as i was cleaning ice off evap, unit went into defrost mode. verified damper opening & closing test 3 evap fan still strong. collected svc by CASH."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ04

Near Alexandria, VA 22305

Emmanuel R.

Job Details: 06/15/2022

"Cs mullion keep coming off, i found the square tab on the top side has a broken corner so the mullion falls off sometimes. I was able to reattached it for now, he said it lasted over a year last time it came off. Advised customer he will need a new door and gave him a quote,of 666.43 but he denied. stainless W11435334. collected for service call. 120.00 CC."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Great Falls, VA 22066

Richard B.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Fredericksburg, VA 22401

Tanner B.

Job Details: 06/15/2022

installed new water line from filter housing to back cabinet . job complete

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fairfax, VA 22032

Lloyd B.

Job Details: 06/15/2022

Cx complained there was no power. Inspected the unit and found 122v at the terminal. There was no click when the buttons were pressed on the UI. Removed front panel and the control was not clipped into the ui so the buttons could not be pressed to start the unit. Clipped the control into place and tested and it completed each step in diagnostics. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Culpeper, VA 22701

Ezra M.

Job Details: 06/15/2022

"installed fc fan and harness and control, verified defrost and fan working properly, getting full frost pattern on fc evap."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Ocean City, MD 21842

Michael E.

Job Details: 06/15/2022

CX complaint: frost in FC. Tested and verified complaint. I found bottom of FC gasket had a gap. I heated and reshaped but that did not regain seal. Flipped gasket over and had same gap at bottom which would not seal by heating and reshaping. The door is warped which is causing the gap at the bottom of the FC door. Ordering FC door and gasket. Did not reschedule due to only 1 in stock. CX would prefer i bring the door rather than direct ship.; ordrng 1 13109214WQ (dor-fip wh) and 1 W10443315 (gasket-fip)

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near York, PA 17402

Drew B.

Job Details: 06/15/2022

cx compliant unit just kept filling the cold vlave and wouldnt stop unless water at house is turned off. and will need the dryer off to gain access to the valve needs 2tech for complete repair. call when all in stock to reschd; ordrng 1 W11481725 (control) and 1 2tech (2 tech)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Gainesville, VA 20155

Robert W.

Job Details: 06/15/2022

"CX recev letter for service pointer. Inspected unit and found the unit is under the service pointer for element replacement, Pulled unit and replaced element and tested unit is working peoperly."

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Frederick, MD 21702

Brian R.

Job Details: 06/15/2022

cx has a few issues with unit. says unit started not drying right and at time all the number dont display or parts of them are missing. unit also has not had updated element. she said unit just started with a draining issue and water is left in unit and unit says done or the code F9E1code for long drain shows. checked for codes and found the F9E1 and FAE2 F6E1 F1E2. cleared codes and tested and checked unit. unit wont drain in time drame and at times when pressing a setting the lights flicker. unit will need parts to correct issues. as soon as all parts are in office will schedule.; ordrng 1 W11462458 (Control) and 1 W11416460 (Vent Fan) and 1 W11611303 (Harness) and 1 W11460962 (UI Housing) and 1 W11537778 (Element)

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KBS0

Near Lorton, VA 22079

Lloyd B.

Job Details: 06/15/2022

Cx had a unit that needed the upgraded element. Installed new heater and the unit shall heat and not leak. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Berlin, MD 21811

Michael E.

Job Details: 06/15/2022

"CX complaint: no ice. Tested and verified complaint,. I found inlet tube frozen up. I defrosted inlet tube and replaced the dual valve. Tested unit and it is now working properly. CX paid in full for service, labor, S&H and parts on CC. Job is complete"

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Roanoke Rapids, NC 27870

Chris B.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Fredericksburg, VA 22407

Tanner B.

Job Details: 06/15/2022

"installed new ice makeer, cycled unit and tested , now working as designed . job complete"

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Aylett, VA 23009

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control and the temperature sensor tested for proper use unit now functions normally ran oven to 350 F. Works properly reached 363 F high and 338 F low averaging 350 F unit is working properly

We serviced a

WHIRLPOOL RANGE

Model KSGG700ESS3

Near Washington, DC 20007

Samuel R.

Job Details: 06/15/2022

cx complaint unit drawer doesnt straight.inspected unit and found unit chassis to be bent.called techline and informed unit is not repairbale.7733889427

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF707ESS01

Near Clifton, VA 20124

Christian C.

Job Details: 06/15/2022

Installed kit. After power on unit and testing evap compressor kicked on but evap fan did not run. Removed connection to fan and put it back on but evap fan still does not run. Ran test 3 and RC evap fan still does not run. Ordering evap fan. Cx paid in full; ordrng 1 W11033168 (evap fan motor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Littlestown, PA 17340

Bernard M.

Job Details: 06/15/2022

"Cx complaint unit doesn't make ice. Accessed icemaker and found all connections were good. Found ice build in the fill tube and on the bail arm preventing it from raising. Checked voltage behind kickplate for fill tube heater and it was OL. Attempted to enter service and UI goes blank. Unable to scroll through to conduct any tests. Ordering UI and door, door to be shipped to cx address. Cx will call office when it arrives to reschedule; ordrng 1 W11551458 (FC door (stainless)) and 1 W11518204 (UI)"

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS

Near Edgewater, MD 21037

Mitchell H.

Job Details: 06/15/2022

cx complaint ever since the unit was put in they noticed the surface was rough and not smooth. cx went into store to see another to make sure she wasnt wrong. it felt like sandpaper in most areas on cooktop but on sides it felt smooth as it should. cooktop has defect in metal or coating. ordering cooktop for return visit.; ordrng 1 W10722085 (cooktop)

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