Service History 1091 - VIA Appliance

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW4

Near Towson, Maryland 21286

Milton J.

Job Details: 06/15/2022

Complaint unit has long dry times. Went over O.O.W. pricing with CX and service was denied. CX said he didn't know the warranty had expired and will take a look at it before having to pay. I discussed with him he could possibly call and talk to Whirlpool about it and also recommended he discuss with them about getting a extended warranty. No service was provided. -MJrob

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 06/15/2022

cx complaint of unit making noise.checked unit to find that the idler rolled had failed replaced part tested unit works as designed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ4

Near Virginia Beach, Virginia 23456

Branden R.

Job Details: 06/15/2022

"cx under impression unit has warrenty , advised cx unit is not longer under any type of warrenty and it will be 120 for service not including parts or labor cx refused service stating she will be contacting WP ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Baltimore, Maryland 21224

Shane M.

Job Details: 06/15/2022

new fz led. unit workng properly.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Georgetown, Delaware 19947

Michael E.

Job Details: 06/15/2022

CX complaint: flames too high. Tested and verified complaint. I found the orfices were incorrect. I corrected the LP conversion (CX had all the orfices on site). Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Towson, Maryland 21286

Milton J.

Job Details: 06/15/2022

Cx complaint unit has low cooling. Inspected and found FC Evaporator has frost pattern showing signs of a low charge. Inspected RC evap has already been upgraded to the black evap but foresent light picking up dye from leak. **SS Repair Needed.** Unit needs new RC Evap Assembly and Drier. CX paid 120.00 for diagnosis but is going to discuss with husband. -MJrob; ordrng 1 WPW10143759 (Drier) and 1 W11457263 (RC Evap Assembly)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Warsaw, Virginia 22572

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control and thermistor tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Chester, Virginia 23831

Chris B.

Job Details: 06/15/2022

cx complaint unit leaks oil inspected unit confirmed cx complaint found oil covering bottom of motor gaurd belt and splutch and floor ordering gearcase motor belt splutch and cap; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11395618 (cap)

We serviced a

WHIRLPOOL RANGE

Model WMH53521HV5

Near Chesapeake, Virginia 23321

Zachery R.

Job Details: 06/15/2022

"replaced control, tested, unit working as designed. secured control in bin."

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/15/2022

"replaced moptor, gearcase, hub, acu, clutch, calibrated and tested, no faults after test cycle. left old parts with cx, unit working as designed."

We serviced a

AMANA DRYER

Model NED4655EW

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit found loose connection at the heating element reseated and secured tested and inspected for proper use unit now functions normally

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Richmond, Virginia 23222

Joseph D.

Job Details: 06/15/2022

"replaced failed heater, no damage noted although leak was present. working properly now. brianjoniwatling@gmail.com"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Tappahannock, Virginia 22560

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit found errors for motor control ordering board lid lock locked but took multiple times to unlock ordering lid latch ; ordrng 1 W11556725 (Control) and 1 W11394572 (Latch)

We serviced a

WHIRLPOOL RANGE

Model WFE515S0JS0

Near Aylett, Virginia 23009

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control and the temperature sensor tested for proper use unit now functions normally ran oven to 350 F. Works properly reached 363 F high and 338 F low averaging 350 F unit is working properly

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near York, Pennsylvania 17402

Drew B.

Job Details: 06/15/2022

cx compliant unit just kept filling the cold vlave and wouldnt stop unless water at house is turned off. and will need the dryer off to gain access to the valve needs 2tech for complete repair. call when all in stock to reschd; ordrng 1 W11481725 (control) and 1 2tech (2 tech)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF520PADM9

Near Fairfax, Virginia 22032

Lloyd B.

Job Details: 06/15/2022

Cx complained there was no power. Inspected the unit and found 122v at the terminal. There was no click when the buttons were pressed on the UI. Removed front panel and the control was not clipped into the ui so the buttons could not be pressed to start the unit. Clipped the control into place and tested and it completed each step in diagnostics. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSC24C8EYY02

Near Bethesda, Maryland 20814

Justin S.

Job Details: 06/15/2022

cx says the unit is not holding temps and is not making ice. he also says the unit might be leaking again becasue the floor is starting to upturn on the sides(pics). the freezer temp is 33f and refrigerator temp is 40f. temps set to -5f and 33f. found fridge drain tube blocked and water is pooling down into the bottom of the liner. ran test 4 and step 4 the unit didnt get a full frost pattern across the refrigerator evaporator. the evaporator fans are blowing good. the cx does not wish to proceed with the repair at this time; ordrng 1 WPW10143759 (filter(cbe)) and 1 WPW10643261 (evaporator(cbe)) and 1 W10309988 (compressor(cbe)) and 1 W11409190 (drain tube(32.78)) and 1 w10913906 (coupler(cbe))

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS00

Near Fairfax, Virginia 22031

Lloyd B.

Job Details: 06/15/2022

"Cx complained of a led that was out. Inspected the unit and found a few leds are out.. Also the unit does not cool and found that in step 3, the display read the fan was running and damper opening/closing but there was no fan noise. At the fan, there was 7vdc but the fan did not move. Unit needs new evap fan motor. S191AQ parts and labor; ordrng 1 W11224591 (evap motor)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Gaithersburg, Maryland 20879

Julian H.

Job Details: 06/15/2022

replaced heater per svc pointer sp w11540964 lh side bushing almost gone confirmed no leaks on the back p&l covered by scode s17304

We serviced a

WHIRLPOOL FREEZER

Model KRMF706EBS01

Near Havre de Grace, Maryland 21078

Alexander W.

Job Details: 06/15/2022

"CX stated unit not cooling or making ice tested inspected and verified cx complaint. installed parts per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 06/15/2022

Per previous diag I was able defrost and access the evap harness and fan and thermistor. I then repowered the unit and found that it is developing a frost pattern and cooling. Job complete

We serviced a

WHIRLPOOL DRYER

Model MEDC465HW0

Near Silver Spring, Maryland 20902

Israel R.

Job Details: 06/15/2022

Customer complaint unit is not drying on sensor dry. Only drys on sensor dry high no other temperature. I cehck vent the vent is brand new good airflow. In tested temos and the unit never got to a high temp above 200. Seems like no matter where the temp selector is alwasy running low temps. on low highest temp was 190 on medium 195 and on high is 200. It seems like it wants to do it but it does not go above 200. The thermosthat is working is turning on and off but is not reaching higher temps. Same on timed dry. Ordering temp switch and bring back thermosthat to replace them at the same time. 3 at tribles.; ordrng 1 WP8578354 (swtch-temp)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT541SZDM00

Near Rockville, Maryland 20852

Justin S.

Job Details: 06/15/2022

"the compressor is pulling .8aac when i arrived. the freezer was at 4f and the refrigerator is at 43f. replaced the parts and tested. the unit is now cooling good. the unit is now good; ordrng 1 w10913906 (coupler) and 1 WPW10143759 (filter), used 1 w10913906 (coupler), and 1 WPW10143759 (filter) from stock"

We serviced a

KITCHENAID COOKTOP

Model KCGS356ESS00

Near Herndon, Virginia 20171

Carl R.

Job Details: 06/15/2022

"7733813669.Safety CT burner sparks COVERING TRIP & DIAGNOSES ONLY PLEASE ADD CUSTOMER TO THE CANCELLATION LIST. Plugged unit back in. Turned on cook top, Unit sparks normal. No problem found. Called whirlpool safety to document."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAB02

Near Glenn Dale, Maryland 20769

Alexander D.

Job Details: 06/15/2022

"replaced valve and icemaker. noticed plastic waterline from house supply was leaked and squirts from connector if tube gets bent, showed cx and advised to replace with braided steel waterline. tested unit. icemaker cycled and filled correctly. cx asked how to change the filter and found the housing doesnt kick filter out when opening door. ordering filter housing.; ordrng 1 W10862460 (filter housing)"

We serviced a

JENN-AIR OVEN

Model JJW3830IL01

Near Fairfax, Virginia 22031

Lloyd B.

Job Details: 06/15/2022

"Cx complained the unit does not work. Inspected the unit and found a frozen screen. Cx said after a power outage, the unit has been not working correctly. Unit needs new control and console; ordrng 1 W11449114 (console) and 1 W11448961 (control)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Brookeville, Maryland 20833

Justin S.

Job Details: 06/15/2022

replaced the parts and calibrated the unit. ran the diagnostic cycle and the high speed spin a couple times. no longer hear the noise. the unit is now good

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Richmond, Virginia 23220

Joseph D.

Job Details: 06/15/2022

"unit with two failed valves, must replace when available please.; ordrng 1 W11567335 (valve) and 1 W11567408 (valve dual)"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS01

Near Pikesville, Maryland 21208

Keith H.

Job Details: 06/15/2022

cx says unit is working

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bowie, Maryland 20721

Mitchell H.

Job Details: 06/15/2022

cx complaint units fridge section isnt as cold and ice behind drawers. inspected unit and confirmed complaint. unit had water/ice on bottom of fridge since pan was warped and not alowing unit to drain as well. cxsaid the house was hit by lightning months back and this started soon after. ordering control board as well for that issue as it has shorted the control when the power surged. cx paid in full and please reschedule when parts arrive.; ordrng 1 W11457241 (drip pan) and 1 WPW10675033 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Washington, District of Columbia 20015

Shawn D.

Job Details: 06/15/2022

"opened system and was full of 134a, replaced compressor then vacumed unit down then filled to 4.25 oz and new compressor sounds good. unit is good; ordrng 1 W10913906 (coupler sd v/s), used 1 w10913906 (coupller) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model KUDE70FXSS5

Near Havre de Grace, Maryland 21078

Alexander W.

Job Details: 06/15/2022

"CX stated unit lights are stuck on inspected tested and verified cx complaint installed parts per previous diag tested unit, unit is now operating as desgined job is complete."

We serviced a

KITCHENAID REFRIGERATOR

Model KFCS22EVMS5

Near Baltimore, Maryland 21208

Keith H.

Job Details: 06/15/2022

cx complaint is no ice no water found the issue to be the filter wasnt fully installed i adjusted it and water and ice are working

We serviced a

WHIRLPOOL WASHER

Model WED5620HWO

Near Waldorf, Maryland 20603

Shane B.

Job Details: 06/15/2022

"complaint is the unit being very loud when running and not draining properly. unit now will not drain and will not power on at all. confirmed complaint, unit does not respond at all, cant enter diagnostics. unit has a dryer stacked on top of it and is in a small closet and sitting in a drain pan which has water in it as well. i called the office beings we will need a second person and extra time. scheduled return for 6/21. ordering UI, pressure switch, and drian pump in case they are needed. dryer is not attached and seem to have slide to the right. shipping bolts may still be in place. cx understands the need for the extra person/time and is very friendly.; ordrng 1 W11319991 (user interface) and 1 W11458345 (drain pump) and 1 W11316246 (switch-wl)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Manassas, Virginia 20110

Robert W.

Job Details: 06/15/2022

"CX recev a letter for service pointer. Inspected unit and found unit falls in the service pointer for element replacement, Replaced element and tested unit and unit is working properly."

We serviced a

JENNAIR OVEN

Model PRG3610NP

Near Baltimore, Maryland 21224

Shane M.

Job Details: 06/15/2022

cx complaint the broil isnt getting hot. found no glow on ignitor. 120v going to ignitor. part is NLA cx paid svc by card.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 06/15/2022

replaced bowed top freezer drawer had customer test

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Ocean City, Maryland 21842

Andrew W.

Job Details: 06/15/2022

"Cx complaint is unit has bad timer on dryer, not advancing on timed dry. tested and verified complaint. checked continuity on timer and terminals c, b, and h were not open/closed according to the chart when timer is set in the correct testing position. Also found control not fully seated into the connection. after replacing timer i tested the unit again and it was still not advancing. ordering control. cannot reschedule due to OS part; ordrng 1 WPW10476828 (cntrl-elec)"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 06/15/2022

"cx complaint of water leaking in ffc,checked unit to find that the fliter house is leaking and froze and cracked housing causeing the fliter to countinesly fall and display the light on change fliter also found the freezer door not closeing fully due to rails not fully retracting ordering all parts needed for repairs; ordrng 1 W11346622 (Refrigerator Water Reservior) and 1 67006325 (Refrigerator Bracket Filter Base) and 1 W11489994 ( RAIL) and 1 W11489993 (RAIL)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS5

Near ,

John P.

Job Details: 06/15/2022

"CX complaint meaning not coming on and not responding, check unit found open cavity thermostat replaced cavity thermostat tested working as designed; ordrng 1 W10269232 (Fuse), used 1 W10269232 (Fuse) from stock"

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near New Castle, Delaware 19720

Taylor F.

Job Details: 06/15/2022

"Cx complaint is unit not starting the cycle. Tested inspected and verifed complaint. Found the hot side of the inollet valvwe not opening causing the unit to have a long fill error code and never go past the sensing. Replaced inlet valve from VS. Tested unit and unit is now wwokring as designedd. Job is complete.; ordrng 1 W11165546 (valve), used 1 W11165546 (valve) from stock"

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Crownsville, Maryland 21032

Kevin P.

Job Details: 06/15/2022

"please reschedule, called cx to cancel i'll be leaving early because i was notified sometime ive been aroun d at length in the past few days tested positive for covid and no i have to quarantine and test.; saved tckt"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAB0

Near Ijamsville, Maryland 21754

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the control lock stuck on, inspected unit and the cancle light blinks all the time, stuck keypad, order console assy black; ordrng 1 WPW10475779 (panel-cntl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 06/15/2022

"came out to replace parts on unit , disassembled and replaced door , steams new gasket for proper seal , tested everything checked good . unit is running as designed ."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA00

Near Vienna, Virginia 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE stopped cooling - just stopped - no slow decline. Checked for UV & checked pressures. 0.8A at compressor & -8 lo side in vaccum. Hi side 115. Slow equalize pressures. Called techline 2X likely restriction - recommend replace UV drier. Called Bus Partners. Replaced UV drier & check for leaks. Run vac & filled with 5.0 OZ R134. Unit is cooling good pressures & frost pattern > JJ

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near New Castle, Delaware 19720

Taylor F.

Job Details: 06/15/2022

Cx complaint is unit making a noise. Tested inspected and verifed complaint. Found the evap to be frozen over due to the damper not working correctly. evap fan was encased in ice causing it to burn out. Replaced damper from previous diagnosis. Tested unit and could not get evap fan to turn on. Part has been previously replaced (under 1 year) ordering evap harness. Cannot reschedule at this time due to the cx not being home to reschedule; ordrng 1 W11033168 (harns-wire)

We serviced a

WHIRLPOOL WASHER

Model WFW97HEDW0

Near Suffolk, Virginia 23434

Zachery R.

Job Details: 06/15/2022

"cx complaint unit leaks during clean washer cycle, checked unit, no faults present, ran auto cycle, drain sounds like its going bad, no debris in drain, checked pressure dome, pressure dome is clear and tub is good, called techline, spoke with Ed 7733892205 informed ed of findings, ed advised to flush unit, then run clean wash cycle. advised cx to use warm cup of water then run a drain and spin until there arent any suds in tub, also to look on rear of unit to see if suds are foaming out of vent. ordering drain pump to complete repair.; ordrng 4 W11415987 (shocks)s and 1 WPW10605427 (pump-water)"

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rosedale, Maryland 21237

Milton J.

Job Details: 06/15/2022

"Cx complaint RF Burner taking a long time to ignite. Inspected and found electrode charred up but snapping consistant. Tip the cap a little and ignites. Ordering new RF Burner Cap, RF Burner Head and RF Electrode. -MJrob; ordrng 1 WPW10183368 (RF Burner Cap) and 1 WPW10515455 (RF Burner Head) and 1 WPW10515459 (RF Electrode)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Virginia Beach, Virginia 23456

Carl A.

Job Details: 06/15/2022

"wrong part sent reordering part needed for repairs; ordrng 2 W11265130 (Slide, Door)s"

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW06

Near Dundalk, Maryland 21222

Milton J.

Job Details: 06/15/2022

CX complaint items in unit were thawing but pressed the over temp reset and has been good for 3-4 days. Fan running. Evap has not excess frost build up. Resistance on evap thermistor is 21.5(0 degrees) but compartment thermistor is 11.02(24 degrees). Probed compartment temp for 10 mins and down to 34/32. Ice cream rock solid. Seems like the compartment thermistor is out of range but possible control issue a well. Ordering new Control Box and Compartment Thermistor. -MJrob; ordrng 1 W11496879 (Control Box) and 1 WPW10384183 (Compartment Thermistor)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Clifton, Virginia 20124

Christian C.

Job Details: 06/15/2022

Cx complaint that RC section temp fluctuates. Cx had thermometers in RC section. Advised cx that the temp fluctuation is normal function of the unit. Checked thermistors all pass. Both RC and FC section gaskets sealing properly. Unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Federalsburg, Maryland 21632

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit not washing clothes. tested unit, verified complaint. f7e1 error code for bad tach signal. unit would not turn in agitate or spin. sounded like motor was coming on but no motion. tilted unit and ohmed motor. 4.8ohms on one winding 4.7 on the other. instructed cx that we will not be servicing further untill it was cleaned underneath. ordering a few parts for return visit. lower harness, motor, actuator, splutch.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11591637 (lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Chillum, Maryland 20782

Samuel R.

Job Details: 06/15/2022

cx compl;aint unit is is not cooling in fridge sections.inspected unit and found freezer evap to be a block of ice.unit will need a new evap fan.advised cx to deforst unit for a couple of days due to unit being a thick block of ice W11369036 specila order; ordrng 1 W11369036 (evap fan)

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Lancaster, Pennsylvania 17603

Justin L.

Job Details: 06/15/2022

as per previous visit was able to access unit and replace parts tested unit and unit now checks good no further work needed. collected labor cx paid in full no further work needed

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 06/15/2022

Inspected the unit. Found that the cx is saying that the Washer is rocking / out of balance. Checked the Suspension to the Washer. Found that the Tub is bouncing all over the place. Suspension is really weak. Unit will need the Suspension Rods. ( Advised that the cx doesn't use washer until the Suspension has been replaced.); ordrng 1 W11130359 (Whirlpool Washer Suspension Rod Kit)

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Easton, Maryland 21601

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit leaving detergent in the bottom of the unit. tested , verified complaint. replaced parts per prior diag. tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BS4

Near Alexandria, Virginia 22301

Emmanuel R.

Job Details: 06/15/2022

"Installed front glass on door but the nameplate wasnt ordered, ordering nameplate.; ordrng 1 W11178521 (nameplate)"

We serviced a

WHIRLPOOL M/W OTR

Model WMH53521HZ06

Near Bridgeville, Delaware 19933

Michael E.

Job Details: 06/15/2022

"CX complaint: cooktop light stays on and display went blank temporarily, twice. Tested and verified complaint. All connections at control are secure. Ordering control and marking lamp for return visit. Cannot reschedule due to SO part; ordrng 1 W11545876 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED5620HW2

Near Rhoadesville, Virginia 22542

Ezra M.

Job Details: 06/15/2022

"not drying heavier loads properly. found moisture sensor not connected. reconnected and tested. also advised cust venting too short, unit not maintaining proper heat. heating properly, voltage correct."

We serviced a

WHIRLPOOL DISHWASHER

Model KDTE204KPS0

Near Westminster, Maryland 21157

Marc M.

Job Details: 06/15/2022

installed parts and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Baltimore, Maryland 21229

Shane M.

Job Details: 06/15/2022

installed new icemaker. unit working properly.

We serviced a

MAYTAG MICROWAVE

Model MVWP576KW1

Near Easton, Maryland 21601

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit does not wash properly. tested unit, verified complaint. during test cycle, unit sounded like the drive hub was slipping. unable to remove agitator to check. pulled botom cover and splutch. all looks good. ordering agitator to accomodate repair. returning with drive hub. also returning with latch and actuator just in case.; ordrng 1 W11418231 (agitator) and 1 W11561052 (agitator part)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bryans Road, Maryland 20616

Shane B.

Job Details: 06/15/2022

"installed parts ordered by last tech. restored power. light still flicker, contorl display has no lights, cant change temp and UI still does not respond. pulled unit out and began diagnosing unit. i can hear evap fan revving up then slowing down repeatedly. compressor ran for less than a minute then stopped. i found the outlet is wired properly. i found when ice dispensor is pressed the evap fan revs up and the lights get brighter. unplugged paddle to dispensor and plugged unit back in, didnt help. called techline, they had me check door switches, reseat all wires on all harnesses and connectors. found when evap fan is unplugged the interior lights go out. techline said unit is nonrepairable, damage must be inside the cabinet. 7733888943. informed cx whirlpool will be in contact."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204ESB00

Near Annapolis, Maryland 21405

Kevin P.

Job Details: 06/15/2022

"please reschedule, called cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test.; saved tckt"

We serviced a

KITCHENAID DISHWASHER

Model KUDD03DTSS10

Near Bowie, Maryland 20720

Alexander D.

Job Details: 06/15/2022

"replaced control panel. noticed vent motor corroded and some plastic housing inside front panel is cracked, informed cx. tested unit. unit is now working properly"

We serviced a

MAYTAG DRYER

Model MEDX655DW1

Near Bowie, Maryland 20715

Alexander D.

Job Details: 06/15/2022

cx complaint pts switch fell off again. inspected unit and verified complaint. recomended replacing switch since this is 3rd time it happened. cx agrees. replaced pts switch and tested. unit is now working properly. cx is calling maytag cx service since this happened twice while unit was in warranty and happened again after warranty expireed.

We serviced a

KITCHENAID DISHWASHER

Model KDTE104ESS1

Near Fort Washington, Maryland 20744

Shane B.

Job Details: 06/15/2022

installed gasket and ran service cycle. unit completd cycle with no leaks or any other issues. unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model MVWX655DW0

Near Glenn Dale, Maryland 20769

Mitchell H.

Job Details: 06/15/2022

got to house took a little for cx to get to door as she was older just to tell me she no longer needed service. moving on.

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Westminster, Maryland 21157

Marc M.

Job Details: 06/15/2022

cx complaint unit still leaking. inspected unit and found that the nuts on the replacement heater are not tightened down and as a result have allowed a gap of about 1/16-1/8 inch where water can pass when in a cycle. was able to tighten the heater nuts and test unit. no leaks now from heater. also found the drain hose to be misligned and causing a kink in the hose elbow. corrected drain hose direction and tested and found no issues. contacted techline to doucment. reinstalled strictly to cx satisfaction. sr7733890743

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Oak Hill, Virginia 20171

Carl R.

Job Details: 06/15/2022

"Dishes Not Drying - Dishwasher. The dishwasher door is the complaint. It stays wet afyer use over night. Inspected unit and noticed the the dishwasher has a plastic tub. Cx Is using liquid detergent, a off brand. But is using cascade. Instructed cx to use a name brand detergent and Crack the door after use ti help with drying. No parts used."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC704FPS01

Near Reston, Virginia 20194

Richard B.

Job Details: 06/15/2022

"CX complant, Water dispenses after water is shut off ,Inspected unit and found door is needed. Water line that runs through door is cracked letting water run, No issueswith connection at door hinge. Ordering door as well as freezer door, Doors dented and scractched, CX advised to inspect doors before calling for service, RB; ordrng 1 W11254957 (door) and 1 W11129486 (DOOR)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT740SALB0

Near Herndon, Virginia 20170

Richard B.

Job Details: 06/15/2022

"CX complant. Dishwasher dosent work. Prior diagnosis fond dishwasher console and UI were needed, Installed both and tested unit, Working as designed, Job completed RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW04

Near Virginia Beach, Virginia 23452

Carl A.

Job Details: 06/15/2022

cx cancelled at door

We serviced a

WHIRLPOOL FREEZER

Model WZF34X18DW06

Near Chesapeake, Virginia 23323

Zachery R.

Job Details: 06/15/2022

"cx complaint door still not sealing towards top left. checked unit, applied permagum, no luck with the permagum, used 2 foot level to determine cabinet is warped not allowing gasket to seal to cabinet. unit is on leveled ground, called techline to document, spoke with Cliff, no sr provided.; saved tckt"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Fredericksburg, Virginia 22407

Tanner B.

Job Details: 06/15/2022

CX Conceern the unit not spinning clothes out. found f0e3and e5 errors . play in gearcase shaft / noise from gearcase and clutch . needs new gearcase and clutch assemblies; ordrng 1 W11449841 (gearcase) and 1 W10734521 (clutch)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507ESS01

Near Annapolis, Maryland 21401

Kevin P.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL OVEN

Model KSEG950ESS3

Near Williamsburg, Virginia 23185

Jason T.

Job Details: 06/15/2022

"Cx complaint, oven display not operating, all cooktop functions operating properly. Installed parts to complete the repair, found new display assembly not working properly, verified vac voltages, advised cx parts on order, dispatch will call to schedule a return visit, cx agreed.; ordrng 1 W11025616 (Ribbon Connector) and 1 W11105615 (Display Assembly)"

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Gordonsville, Virginia 22942

Lucas R.

Job Details: 06/15/2022

"cx complaint unit starting on its own, checked unit found drain pump running constantly, entered diagnostics found f 11 code, not listed, unit needs ccu replacement per service pointer, jt called parts dept, advised control at office, cx leaving campsite and headed to charlottesville VA, called safety spoke with lauren. sr7733862569, to document findings, and inform of location movement, also advised cx that top bar of cabinet will need to be removed and we will not be responsilble for reinstalation due to it being nailed in, cx agreed. 2 techs needed for repair.; ordrng 1 W11334214 (ccu)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM03

Near Williamsburg, Virginia 23185

Jason T.

Job Details: 06/15/2022

"Cx complaint, intermittent chattering noises when icemaker is filling, found inlet pressure above factory specification causing the issue. Advised cx parts on order, scheduling return visit for Monday 06-20-22, cx agreed.; ordrng 1 WPW10594330 (Damper control) and 1 8212547RP (Water line kit)"

We serviced a

WHIRLPOOL DISHWASHER

Model MDB9959SKZ0

Near Williamsburg, Virginia 23185

Jason T.

Job Details: 06/15/2022

"Cx was contacted by Maytag in reference to the unit, installed heater assembly per Technical Service Pointer # W11540964. Calibrated and tested unit, working as designed."

We serviced a

WHIRLPOOL MICROWAVE

Model WMH32519HZ5

Near Lanham, Maryland 20706

Mitchell H.

Job Details: 06/15/2022

cx complaint units light not wokring under unit. installed control and tested. unit is now good to go. job completed

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Carlisle, Pennsylvania 17013

Andrew S.

Job Details: 06/15/2022

Per previous diag I was able to access and replace the drain pump. inner hose and water valve. I was unable to test the unit due to being in the back room of the RAC with no hookups. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBM00

Near Newport News, Virginia 23608

Lucas R.

Job Details: 06/15/2022

"cx complaint ff not cooling, checked unit found evap fan not turning, verrified voltage replaced fan, new fan defective, bottom broken not allowing shaft to turn, called office spoke with haley rescheduled for tomorrow. a.m. cx advised had extended plan, after informing upon arrival of all fees, cx called warranty co.; ordrng 1 W11024089 (motor evap)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHV02

Near Clinton, Maryland 20735

Shane B.

Job Details: 06/15/2022

compplaint is the right door gasket coming apart. confirmed complaint. unit will need new gasket. all other doors look fine. i advised cx always open right door first to keep from damaging gasket. quoted cx for repair. they paid service call and said he will talk it over with his wife and then call the office.; ordrng 1 W10830277 (gasket-fip)

We serviced a

MAYTAG WASHER

Model MVWB765FW3

Near Gaithersburg, Maryland 20882

Julian H.

Job Details: 06/15/2022

replaced lid charge easy acces to unit

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ04

Near Woodbridge, Virginia 22191

Demonte S.

Job Details: 06/15/2022

Installed the Dual Water Valve & Ice Bin. Tested the unit. No Leaks. Unit is working as Designed.

We serviced a

WHIRLPOOL FREEZER

Model WRF757SDHZ00

Near Herndon, Virginia 20171

Carl R.

Job Details: 06/15/2022

"water leaking from the bottom freezer. Talked with cx and cx said that he changed the freezer door gasket him self because ice is at the bottom of the freezer and water is on the floor. I checked the right and left door rails. Door rails are in good condition. Freezer door opens properly, no lagging in the rails. Door gasket is sitting properly on the door. Cx will need thermistor. And drain tube. ; ordrng 1 W10316760 (Thermistor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSRS22QXAL00

Near Baltimore, Maryland 21224

Milton J.

Job Details: 06/15/2022

Called CX and told him the office would call to reschedule. -MJrob; saved tckt

We serviced a

WHIRLPOOL MICROWAVE

Model WOC54EC0HS03

Near Dumfries, Virginia 22026

Demonte S.

Job Details: 06/15/2022

Inspected the unit. Found that the cx is saying that the Wall Oven Console isn't responding / Working. Ran Service Diagnostics on the unit. Error are F2E1 = Stuck Key. Cleared the Error Codes. Tried to run a Normal Bake Cycle. F2E1 popped back up on the User Interface. Unit will need new User Interface. ; ordrng 1 W11297728 (CONSOLE)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ

Near Newport News, Virginia 23601

Anthony D.

Job Details: 06/15/2022

cx complaint low ice production checked unit fc temp at -3 and rc temperature at 39.4. found food blocking back vent notified cx this could slow ice production down. verified proper water flow to unit and ice maker completes harvest and fill. unit working as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT710PAHZ1

Near Dumfries, Virginia 22172

Demonte S.

Job Details: 06/15/2022

Installed the Dispenser

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS04

Near Chantilly, Virginia 20152

Daniel J.

Job Details: 06/15/2022

unit only made ice or a few cubes after vist went through harvest test passed went to fill with water no water ran heater test a few times and was able to fill led shelfs flicker at smae time removed one to different postion no change orderinig fill tube heater and 2 led shelf; ordrng 2 W11245713 (led shelf glass)s and 1 W11226501 (fill tube heater)

We serviced a

MAYTAG WASHER

Model MVWC465HW3

Near Stevensville, Maryland 21666

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit continuosly filling with water. tested unit, verified complaint. on arrival, unit was unplugged, plugged in unit, and the wash light was flashing and the unit was almost completely full of water. held cancel button, unit reset and drain all water. checked for errors, no codes. only issue i could find was a bad actuator. actuator couldve caused the unit to freeze mid cycle. cannot verify. instructed cx how to drain unit if this issue happens again and replaced actuator from VS. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 06/15/2022

"cx complaint unit not cooling , upon arival unit was at room temp , found compressor starting up at 21 amps and going down to 10.8 then shutting down . disassembled and found corrosion on evap , unit will need sealed systeam repair ordering all parts for repair cx vary unhappy with unit .; ordrng 1 W11574734 (compressor) and 1 W11504431 (lokring) and 1 W11578027 (evap) and 1 wpw10913759 (DRYER) and 1 w10913906 (coupler) and 1 sstech (ss tech)"

We serviced a

WHIRLPOOL DRYER

Model WED4950HW0

Near Catonsville, Maryland 21228

Shane M.

Job Details: 06/15/2022

cx complaint the unit isnt heating. found 240v at wallout. found at terminal block of unit. red wire burnt up. ordering main harness bring back timer.; ordrng 1 W11175558

We serviced a

MAYTAG WASHER

Model MVW7230HW0

Near Hampstead, Maryland 21074

Marc M.

Job Details: 06/15/2022

cx complaint unit going off balance constantly and disolving detergent prematurely leaving detergent residue on the clothing. checked and found error f0e5 saved in diagnostic entry. clear code and inspedcted unit to find that it has been appropriately leveled and all suspension bushings are in place. cx did detail that the objective in use is to be able to wash comforters/rugs/blankets/etc. made mention to cx that in some case with heavier items the unit may not be equipped to handle the larger loads. cx also stated that when using the pod style detergent the pod will dissolve prematurely and saturate the clothes when the unit is filling during the initial sensing portion of the cycle. in terms of repair there are no parts that can be changed that will modify the function of the unit.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Columbia, Maryland 21044

Robert L.

Job Details: 06/15/2022

"cx complaint not completeing cycle, lid cracked, found backk left corner of lid cracked, was able to adjust and start, found slider not engaging, found rotor screw out and rotor wobbling aslo trans fluid leaking for lid, transmission, rotor,slider stator, cx will buhy new,"

We serviced a

WHIRLPOOL OVEN

Model KIRS608BSS1

Near Baltimore, Maryland 21228

Shane M.

Job Details: 06/15/2022

cx complaint the unit isnt reaching preheat temps. took bottom cover off & discovered a broken element. gave cx a quote for the repairs. cx paid in full by card 322.50 replaced bake element.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Owings Mills, Maryland 21117

Keith H.

Job Details: 06/15/2022

cx complaint is unti wont start inspected unit and found the console is warped not making connction to ui; ordrng 1 W11460908 (console)

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Hyattsville, Maryland 20785

Mitchell H.

Job Details: 06/15/2022

installed power chord and bare wire adapters that last tech did not instal. job completed. unit workling as deisnged.

Contact Us

About Us