Service History 1090 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS586FIEM04

Near Littlestown, Pennsylvania 17340

Bernard M.

Job Details: 06/15/2022

Cx complaint the icemaker isn't working. Inspected FC door and found frost build up on outside if ice bin. The door gasket isn't sealing at the upper right corner. Cleaned out all ice build up around bin due to air travelling up through separator. Separator wasn't sealing due to ice inside keeping paddle open. Ran test 44 and 45 and is operating as intended. Found sensor on icemaker broken off and hanging in bin.

We serviced a

KITCHENAID MICROWAVE

Model KEHC309JSS08

Near Salisbury, Maryland 21801

Michael E.

Job Details: 06/15/2022

"CX complaint: piece fell out from bottom of door and door falls open now. Tested and verified complaint. The part that fell out looks like a piece of the torsion spring. Ordering both hinges and both torsion springs. Scheduled return for 6/24 PM after 12:30pm.CX paid for service, parts and S&H, and tax on CC. On repair visit, all parts may not be needed. Posibly only 1 torsion spring needed so on repair some parts may need to be deducted out if they were not needed. 110.00 will be owed on repair but money owed may change based on parts needed and not needed.; ordrng 1 WP4375324 (hinge-door) and 1 WP4375323 (hinge-door) and 1 WP4452398 (spring) and 1 WP4452395 (spring)"

We serviced a

WHIRLPOOL WASHER

Model WFW5090JW0

Near Baltimore, Maryland 21230

Shane M.

Job Details: 06/15/2022

installed all parts. went to try & power unit up. no action at console. 120v wall 120v control. ordering console & control 2nd tech needed stackable. pan is damage.; ordrng 1 w11334605 (control) and 1 W11367297 (console)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Mechanicsville, Virginia 23116

Joseph D.

Job Details: 06/15/2022

"unit with failed sump assembly, must replace to enable operation. cx declined repair. 120 diagnosis check"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Richmond, Virginia 23235

John P.

Job Details: 06/15/2022

Upon arrival CX stated Whirlpool was going to cover repair advice CX would need to get back in touch with whirlpool for authorization

We serviced a

AMANA RANGE

Model AER6303MFS3

Near Ocean City, Maryland 21842

Andrew W.

Job Details: 06/15/2022

"Cx complaint is unit has visible damage to handle. replaced handle from prior diagnosis. unit is working as designed, job complete"

We serviced a

WHIRLPOOL MICROWAVE

Model KMBP107ESS03

Near Washington, District of Columbia 20015

Israel R.

Job Details: 06/15/2022

I went to installed switches and i notice the door is not closing correctly not because the door switches is because the hinge is over spreading. the door is pass 90 degrees. I adjusted the hinges and now the door is closing but i let the customer know that the unit will need new hinges because the fix could not last long. I did the math and quoted for both hinges to be replaced hinges are less that switches.

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Bridgeville, Delaware 19933

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit not washing. tested unit, verified complaint. found sump not running during wash cycle. pulled front cover and tested power from control. 1.2vdc. replaced control. issue persisted. replaced sump, tested unit. unit working as designed. job is complete."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Hopewell, Virginia 23860

Chris B.

Job Details: 06/15/2022

cx complaint unit will ice up at bottom of fc inspected unit found drain hose probe not alighned with drain hose replaced probe thawed hose unit working as desighned

We serviced a

WHIRLPOOL RANGE

Model WFC315S0JS1

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/15/2022

Replaced control as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Powhatan, Virginia 23139

Kyle A.

Job Details: 06/15/2022

Installed manifold but found feeder warped. Causing upper wash arm to hit mount. Need to return with feed tibe and wash arm; ordrng 1 W10872558 (Feed tube) and 1 W11590538 (Retainer) and 1 W11573766 (Spray arm)

We serviced a

WHIRLPOOL FREEZER

Model WRX735SDHZ07

Near Powhatan, Virginia 23139

Kyle A.

Job Details: 06/15/2022

"Cx complaint of unit not dispensing ice. Did confirm yoke and motor spline stripped. Will need to return with motor,yoke,and divider.; ordrng 1 WPW10309864 (Divider) and 1 W11310391 (Motor)"

We serviced a

JENN-AIR RANGE

Model JGRP548WP01

Near Purcellville, Virginia 20132

Daniel J.

Job Details: 06/15/2022

unit not keeping heat or reigniting in right side 30 inch oven tested 3 times lit and heated on 4th test no click or spark found door light on pressed and lit after a few seconds per service pointer checked behind gasket and door screws tightend hinge screws tested light off everytime informed cusotmer that with light being on unit will not reignite and informed him replacing hinges would help we tested customer ok with the way its igniting paid 120 by cc

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HBS04

Near Hampton, Virginia 23669

Austin D.

Job Details: 06/15/2022

"cx complaint the unit is cooling still only in freezer. checked the unit and found that the thermistor on the fresh food evap was no reading OL at the control and UI. therefore, i disassembled and checked. tried replacing the tehrmistor and still reading OL. wire is damaged at cabinet or internally so that the unit cannot read that thermistor. called techline adnwas told there is no repair for this. advised cx the manufaturer will contact them within 48 hours to decide the next steps. left cx with SR number incase manufacturer doesnt contact within 48 hours they can contact cx service."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Norfolk, Virginia 23502

Austin D.

Job Details: 06/15/2022

came out to replace the light assembly. repalced the light and tested unit. unit is running as designed.

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Gettysburg, Pennsylvania 17325

Bernard M.

Job Details: 06/15/2022

"Replaced heater per service pointer #11540964, unable to run test due to cx had unit's junction box disconected and unit pulled out from undercounter. Instructed cx when re-installed run unit like normal and if it doesn't heat call back and we'll re-diagnose."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Washington, District of Columbia 20010

Samuel R.

Job Details: 06/15/2022

cx complaint unit has frost in freezer.inspected uit and could confirm cx complaint.cleared visiable ice so unit could seal.foind unit to have gaps in the cabinet so will need to add silicone to make sure unit is sealing properly.will bring gasket incase we need it W10841140 23 tribles; ordrng 1 W10841140 (silicone)

We serviced a

AMANA BEVERAGE CENTER

Model n/a

Near Washington, District of Columbia 20001

Samuel R.

Job Details: 06/15/2022

pee test

We serviced a

WHIRLPOOL RANGE

Model WFG320M0BW2

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 06/15/2022

"cx complaint unit not igniting, checked unit, unit has 123vac, 2vac being sent to burners, ordering spark module, control, and insulation kit to complete repair.; ordrng 1 W11025151 (insulation) and 1 W11113908 (cntrl-elec) and 1 WP6610341 (module-spk)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHB03

Near Quinton, Virginia 23141

Joseph D.

Job Details: 06/15/2022

unit with cracked seperator plate. must replace when available please. auger motor. doesnt line up.; ordrng 1 W11244434 (ice-contnr) and 1 WPW10293212 (auger plate)

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Chevy Chase, Maryland 20815

Israel R.

Job Details: 06/15/2022

Installed new parts and tested. Unit is back to normal poperations.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HW2

Near ,

Joseph D.

Job Details: 06/15/2022

"replaced ui, unit started and working properly now. ui was shorted."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRV986FDEM01

Near Chesapeake, Virginia 23324

Zachery R.

Job Details: 06/15/2022

"cx complaint unit working intermittently, checked unit, come to find defective harness, quoted cx, cx approved repair, cx provided harness, replaced harness, tested unit working as designed. cx paid in full"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ01

Near Rosedale, Maryland 21237

Milton J.

Job Details: 06/15/2022

"Complaint unit leaking. CX was showing me since previous tech was there the FC light stopped workikng. Inspected and found voltage to socket but light not illuminating. Switch seeing door as closed when door is opened and RC doors open with switches depressed. Ordering new FC Switch, Socket and Bulb plus returning with Pre-IDed Control. -MJrob; ordrng 1 W11338583 (FC Bulb) and 1 W11445850 (FC Switch) and 1 W11447232 (FC Socket)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC0

Near Millersville, Maryland 21108

Kevin P.

Job Details: 06/15/2022

"installed new harness and unit is testing good, when i arrived cx said unit wasnt working at all not juist the noise complaint. found f7e4 error shifter engagement fault, explained to cx that the shifter was also the source of the noise believed to be due to an issue in the harness which i already ordered and the new error could be a result of the same defective harness. installed parts and unit tests good, job complete"

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Richmond, Virginia 23234

John P.

Job Details: 06/15/2022

"CX complaint unit shaking violently checked unit found unit still had shipping bolts installed, removed shipping bolts, ordering ACU and dispenser for pointers; ordrng 1 W11322903 (ACU)"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Chesapeake, Virginia 23323

Branden R.

Job Details: 06/15/2022

"cx complaint vibration or out of balance loads checked unit found f0e3 overload and f0e5 off balance , cleared codes and checked all major componets everything checked good uninstalled and checked gearcase everything checked good with gearcase while disassembling found nut holding rotor on vary lose , allowing small amount of play in spin , added a DOT of blue locktight just to cover 2 or 3 threads , and hand tighted bolt . reinstalled and tested unit is running as designed ."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Baltimore, Maryland 21206

Milton J.

Job Details: 06/15/2022

Appointment for new Heating Element as SP. Installed new Heater as sent by Pre-ID. Tested and is functioning properly. -MJrob

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS03

Near Baltimore, Maryland 21215

Keith H.

Job Details: 06/15/2022

freezer evap over frosted ordeirng corresponding parts 2 count; ordrng 1 W11032800 (motor-evap) and 1 WP12729128 (heater) and 1 W11034025 (front-pan)

We serviced a

WHIRLPOOL DRYER

Model WHD560CHW2

Near Washington, District of Columbia 20024

Shawn D.

Job Details: 06/15/2022

took unit apart got drain pump out the pan is full of water installled new one then did acu put unit back together and tested and unit started a cycle and drained the water out compressor heat pump system then kicked on and started running. unit is good

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Parkville, Maryland 21234

Milton J.

Job Details: 06/15/2022

Cx complaint ice maker stopped working. Tried harvest test and nonresponsive. Checked for voltage at the ice maker connector and was 117vac. Installed new Ice Maker as sent by Pre-ID. Tested which harvested and filled with no issues. Unit is now functioning properly. -MJrob

We serviced a

MAYTAG REFRIGERATOR

Model MSD2572VES02

Near Laurel, Maryland 20723

Robert L.

Job Details: 06/15/2022

"installed new icemaker and harness per previous, module cycled and called for water, tested all ops ok"

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Alexandria, Virginia 22314

Emmanuel R.

Job Details: 06/15/2022

"Installed capacitor,lower harness and installed belt cover, tested unit . unit is now working as designed."

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Leonardtown, Maryland 20650

Robert A.

Job Details: 06/15/2022

I installed the ordered parts and tested the unit for the cx. The unit is working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW1

Near Locust Grove, Virginia 22508

Ezra M.

Job Details: 06/15/2022

"installed noise filter, tested unit, working properly"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD608ESS01

Near Spotsylvania Courthouse, Virginia 22551

Ezra M.

Job Details: 06/15/2022

"all lights out in fc, top left out in rc. ordering 12 3pt light modules per sp, s-code S84638; ordrng 12 W11484836 (3pt LED module)s"

We serviced a

WHIRLPOOL WASHER

Model WFW75HEFW0

Near Washington, District of Columbia 20007

Shawn D.

Job Details: 06/15/2022

replaced valves due to the conneection for water line leaking and being stripped tested unint with lid off and no leaks put dryer back up and tested that and still works fine. colllected for labor unit is good

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Odenton, Maryland 21113

Alexander D.

Job Details: 06/15/2022

replaced drain pump and lower harness. ran calibration and autotest. unit is now working properly

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Spotsylvania Courthouse, Virginia 22551

Ezra M.

Job Details: 06/15/2022

incorrect compressor delivered. reordering compressor.; ordrng 1 WPW10507886 (compressor (have MR check part per MA))

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFC302ESS00

Near Bethesda, Maryland 20816

Shawn D.

Job Details: 06/15/2022

"arrived infomred cx theres no gurantee to this repair and told him let me look over unit. opened system no freon, checked voer unit for 20 minutes cant confirm where leak is. infomrd cx im not sure where leak is and what he wants to do. he said install all parts and lets see what happens. replaced evaporator compressor drier used coupler from v/s then gaslet vacumed unit down then filled to 5 oz and started cooling. unit is good; ordrng 1 w10913906 (coupler), used 1 w10913906 (coupler) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW4955HW2

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 06/15/2022

cx complaint the unit is not finishing every cycle. checked the unit and found that the unit had an eroor code f2e1 and f1e2. called techline and was told to ohhm out the motor. had 6.7 ohhms both sides. was told the harness must have an intermitten short/break that shuts down the unit.; ordrng 1 W11497303 (motor) and 1 W11428524 (capacitor) and 1 W11450611 (lower harness) and 1 W11498796 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SNHM03

Near Aldie, Virginia 20105

Daniel J.

Job Details: 06/15/2022

no cool weak cool in freezer spoke with customer started compressor cut on than cut off and he reset the unit checked thermistor good replaced harness and control for the ecompressor restting confirmed coils built up frost pattern and cold air going into fridge section customer left to run errand persom at home spoke no english

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29BBMS02

Near Aldie, Virginia 20105

Daniel J.

Job Details: 06/15/2022

checked freezer for build none present food frozen air moving in freezer found buid un in fridge steamed and clear drain verified water going down installed new thermistor cx paid by cc

We serviced a

WHIRLPOOL DRYER

Model MEDP575GW0

Near Woodbridge, Virginia 22193

Demonte S.

Job Details: 06/15/2022

Inspected the unit. Found that the cx is saying that the Dryer isn't Heating. I then checked power to the unit at the Terminal Block. L1 to N = 122.1 Volts. L2 to N = 121.8 Volts. L1 to L2 = 244.6 Volts. I then checked the Tco. Tco is reading 0.3 Ohms. Checked the Heater Element. Heater Element is reading Open Line. Unit will need the Heater Element. ; ordrng 1 WP3387747 (Whirlpool Dryer Heating Element)

We serviced a

JENN-AIR MICROWAVE

Model JMW2430IM03

Near Crownsville, Maryland 21032

Kevin P.

Job Details: 06/15/2022

"installed parts and cx had f1e4 mw relay error started popping up over the weekend], called techline to test and per techline the 4903 relay seems to be intermittently sticking. ordering new micro app manager board 2 @ tribles; ordrng 1 W11325784 (micro app manager)"

We serviced a

WHIRLPOOL FREEZER

Model WRT541SZDZ00

Near Laurel, Maryland 20723

Robert L.

Job Details: 06/15/2022

"cx complaint no cool clicking sound, plugged in , compressor came on for 10-20 secs then overload clicked , ccoled down and restarted for 10-20 secs, found proper polarity at outlet and 119v at start device, found run winding open, ordering compressor, drier..... 2 count sealed system...called office scheduled for monday 6/20/22; ordrng 1 WPW10507886 (compressor) and 1 W10843121 (filter dryer) and 1 W10143759 (drier (service))"

We serviced a

JENN-AIR REFRIGERATOR

Model JUD24FCERS00

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/15/2022

Cx complaint purchsed new water filter but unable to install it.Found filter hard to be turned into the filter housing. Lubricated it by using food grade grease and now I was able to installed the filter in the housing. Unit good to go.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Portsmouth, Virginia 23704

Zachery R.

Job Details: 06/15/2022

"upon arrival cx stated unit is running as designed. asked cx if she minds if i check unit, checked unit, rc at 38, fc at 0. advised cx to clear product off rear wall for proper air flow. unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ02

Near Gaithersburg, Maryland 20877

Julian H.

Job Details: 06/15/2022

CX complaint about unit freezing items on top shelves on RC temp @ 33* set @ 38* closed to freezing point found that damper was noisy thermisotr reads ok but need an update housing causing a restriction on the water need parts adjusted light lense told Cx that this is not covered after 30 days need all other parts; ordrng 1 WPW10394053 (housing) and 1 W10316760 (thermistor)

We serviced a

KITCHENAID DISHWASHER

Model KUDP02CRBS3

Near Silver Spring, Maryland 20905

Justin S.

Job Details: 06/15/2022

cx says the unit will not start a cycle. found the cycles can be selected but none of them start. the unit is getting 120vac to the control through the bimetal. 120vac to the door switch and when closed the door. reset power to the unit and no change. the unit needs the control and overlay. cx they are going to call in if they want to proceed with the repair; ordrng 1 WP8572205 and 1 WPW10084141

We serviced a

MAYTAG WASHER

Model MHW6000AW0

Near Vienna, Virginia 22180

Christian C.

Job Details: 06/15/2022

Cx complaint unit smells of sewage. Unable to pull out unit from cabinetry. Unit is in a drip pan with a pipe. Cabinetry was built around unit. Cx will call back if they can get cabinetry redone. Cx paid for service call.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Chantilly, Virginia 20151

Christian C.

Job Details: 06/15/2022

Cx complaint unit door falls without tension. Inspected unit found door does not have spring tension and just falls. Found left door hinge not in spring socket. Installed left door hinge. Tested unit no errors and no leaks.

We serviced a

MAYTAG DRYER

Model MED6230RHW0

Near Pikesville, Maryland 21208

Keith H.

Job Details: 06/15/2022

cx also has ext coverage on dryer informed her she has to call and have appt set up again .....bring fascia part; saved tckt

We serviced a

WHIRLPOOL WASHER

Model WTW4816FW2

Near Virginia Beach, Virginia 23464

Austin D.

Job Details: 06/15/2022

"cx complanit the unit is hummoing. checked unit and found the actuator lost position. therefore, i repalced with a new one. tested the unit and found that the sink it is dainng into is clogged. cx will need to address that."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS03

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 06/15/2022

Cx has return POP that does not have model unit information. Instructed cx to have proof of purchase re-issued with unit information.

We serviced a

MAYTAG WASHER

Model MVWB765FW4

Near Bethesda, Maryland 20817

Roberto I.

Job Details: 06/15/2022

Replaced lid and ran a test cycle. The unit worked as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ00

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 06/15/2022

"came out to replace parts on unit , disassembled old door and replaced with new , tested and steamed gasket for proper seal , unit is running as designed ."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Rockville, Maryland 20853

Justin S.

Job Details: 06/15/2022

replaced the filter housing and checked for leaks. the unit is dispensing water good. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model WDT705PAKZ0

Near Haymarket, Virginia 20169

Robert W.

Job Details: 06/15/2022

"CX Complaint is the dishes are wet and they never have to add rinse aid due to is never emptys. Inspected unit and found the rinse aid selector was turned all the way down ran diag and found no error codes, tested unit and found unit is washing properly dispenser not puuing rinse aid element is working properly, Ohm out dispenser and its ohming good ohm out element its ohming good, Issue is in control replaced and tested unit is working properly."

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Aldie, Virginia 20105

Daniel J.

Job Details: 06/15/2022

installed new water valve pressure at dispenser now normal

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near Pikesville, Maryland 21208

Keith H.

Job Details: 06/15/2022

cx complaint is unit not filling insepcted unti and found both sides of water valves malfunctioning despite water from house to unit will need new valve; ordrng 1 W11165546 (valve)

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SKZ0

Near Brandywine, Maryland 20613

Shane B.

Job Details: 06/15/2022

"i was not sent with the ordered part. installed part form VS and tested unit for cx. unit is working as designed and did not leak.; ordrng 1 W11537778 (heater), used 1 W11537778 (heater) from stock"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Lexington Park, Maryland 20653

Robert A.

Job Details: 06/15/2022

"Cx complaint that the unit is making a squeaking noise. I inspected the unit and confirmed. I opened the unit and noticed the belt was worn in multiple places. The rollers and idler are fine, I cleaned and lubricated them. After cleaning the rollers and idler the noise was still present. The unit will need a new belt to resolve the issue. I'm ordering the part for the return visit. I collected the service call fee by CC.; ordrng 1 WPW10198086"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ07

Near Bowie, Maryland 20715

Alexander D.

Job Details: 06/15/2022

"replaced icemaker, tested unit. unit is now working properly"

We serviced a

KITCHENAID DBL WALL OVEN

Model JJW9627DDB

Near Bethesda, Maryland 20816

Roberto I.

Job Details: 06/15/2022

"CX complaint both ovens are show on preheat. Upper door not sealiong properly.Tested both ovens, all 4 elements worked fine. Ran a 350F bake cycle on both ovens and both preheated in about 18 minutes. It seems to be ok to me considering that this model doesn't turn on the convection fan and element to help the static bake preheat. Inspected upper door, noticied of bad hinge. Found on servicematters part list than hinges receptacles must to be replaced with the hinges. Ordering 2 hinges WP74010284 and 2 receptacles WP74011337. CX paid in full. Return visit 6/23/22; ordrng 2 WP74010284 (hinge)s and 2 WP74011337 (receptacle)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Rising Sun, Maryland 21911

Alexander W.

Job Details: 06/15/2022

CX stated unit was not working at all. tested inspected but cannot verify cx complaint unit is working as desgined job is complete.

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Kingsville, Maryland 21087

Neil H.

Job Details: 06/15/2022

cx complaint unit bulding heavy frost on evap replaced the thermistor and temp sensor thermistor unit on and running told cx to give 24hrs for temp to get to cooling run temp.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7HS02

Near Waynesboro, Virginia 22980

Eric F.

Job Details: 06/15/2022

"Installed console, tested unit, unit working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Manassas, Virginia 20111

Demonte S.

Job Details: 06/15/2022

Inspected the unit. Found that the cx is saying that the Refrigerator isn't making Ice. Checked the Ice Maker to the unit. Once you hit the Test button on the Ice Maker. Ice Maker will not Harvest. Installed new Ice Maker. Tested the Ice Maker. Ice Maker Harvested & Filled.( Please check Sd Pictures if any questions.) Unit is working as Designed.

We serviced a

MAYTAG DISHWASHER

Model MDB9959SKZ0

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/15/2022

repalced hinges and heater tested it unit is working

We serviced a

WHIRLPOOL REFRIGERATOR

Model WSR57R18DM02

Near Westminster, Maryland 21158

Marc M.

Job Details: 06/15/2022

"installed compressor drier and evap and pulled unit into 30 inch vacuum and held. unit held vacuum with no leaks. charged unit with 4.8oz of 134a and tested. unit developed full frost pattern upon completion. unit now checks good. note: scale was used to enter 134a and measured to4.8oz. however, when filling did obseve that the pressures on both the low and high side were slightly higher than usual. possibly a simply hotter ambient temp than usual and is irrelevant to unit function. only detailing in the event of a 'frost back' situation."

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Abingdon, Maryland 21009

Neil H.

Job Details: 06/15/2022

no issue with the unit cx thought when she open doors the u.i. lights up completely but only the open door symbol red comes on and the u.i. lights up when paddle or button pressed unit good no issues and cooling great now since evap fan replaced.

We serviced a

MAYTAG DRYER

Model MEDB765FW0

Near Leonardtown, Maryland 20650

Robert A.

Job Details: 06/15/2022

Cx complaint that the unit is still making a loud rumbling noise. I inspected the unit and confirmed the complaint. I let the unit run for 30 min and it finally made the noise. I checked airflow to the exterior of the home with the unit on and I felt no air at the end of the duct. The blower wheel is good to go with no excessive lint built up. The lack of airflow is causing high heat in the cabinet. The sound is coming from the blower wheel and motor rumbling from the high temp. The cx needs to fully professionally clean the entire duct line. If the issue continues I recommend a new blower wheel and motor. I'm ordering the parts for the return visit. I left the cx with the quote.; ordrng 1 WPW10508324 (motor 212.57)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Aldie, Virginia 20105

Daniel J.

Job Details: 06/15/2022

unit leaked removed from cabinets found water trail from both side of heating element gasket replaced adn took pics of water trail damage to old floor ripped down to plywood replaced and rtested no leaks or faults occured

We serviced a

WHIRLPOOL RANGE

Model WGE745C0FS01

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/15/2022

came out to repalce the temp sensors and the switch. disassembled the unit as needed. replaced both sensors and swtich. tested the resistance at the control of both sensors. both reading 10.86k ohhms. perfectly in raange. tested operation. unit heated up to 350 in both sections in less than 15 minutes.

We serviced a

MAYTAG WASHER

Model MVWC555DW0

Near Haymarket, Virginia 20169

Robert W.

Job Details: 06/15/2022

CX Complaint is the unit was making noise and now its not doing anything. Unit has error F2E1 F7E1 F0E5 inspected unit and found nothing between basket and drum ran techometer test and its reading properly. Ran diag and found when basket goes to spin only washplate is spinning pulled basket and found the hub teeth are gone so its not allowing basket to spin. Replaced hub and calibrated unit and tested unit is working properly.

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS0

Near Kensington, Maryland 20895

Israel R.

Job Details: 06/15/2022

Customer complaint unit is not working. I tested power and im getting 110 votls ac to the black and 110 to the white and across im getting 24 vac. The unit is not getting correct coltage. I turn off the brekaer and the black wire still getting 13 volts. Something is not right with electrical. Not getting correct voltage. Cx needs to call electrician to get correct voltage. 120 to the black 0 at white. She said but the other one worked fine. It could be a really old one that did not care too much how voltage got to it but this new one voltage needs to be perfect. Wrong voltage.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KBFN506EPA01

Near Washington, District of Columbia 20016

Roberto I.

Job Details: 06/15/2022

"CX complaint 4 lights in the Rc are not working.Confirmed complaint, found left center moduled bad in the Rc. Ordering 12 led modules W11484836 per sp W11606409 Rev C. Parts and labor covered by S84638. ordrng 12 W11484836 (led module)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAT02

Near Virginia Beach, Virginia 23464

Branden R.

Job Details: 06/15/2022

"cx under impression unit has extended warrenty , advised cx that we will need to be properly dispatched out under extended warrenty cx refused service at this time"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW01

Near Centreville, Virginia 20121

Christian C.

Job Details: 06/15/2022

Cx complaint FC section has ice build up and RC section is not cooling. Inspected unit found FC section has frost all around the cavity and RC section has moisture at the top of the cavity. Removed evap cover evap is normal. Bottom of evap the air flow channels are clogged with ice. Defrosted ice. Checked all gaskets no gaps. Advised cx to have everyone double check when closing doors. Unit is working as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Washington, District of Columbia 20008

Roberto I.

Job Details: 06/15/2022

Replaced control and valve. The dispenser worked as designed.

We serviced a

KITCHENAID COOKTOP

Model KCGS556ESS

Near Edgewater, Maryland 21037

Mitchell H.

Job Details: 06/15/2022

cx complaint ever since the unit was put in they noticed the surface was rough and not smooth. cx went into store to see another to make sure she wasnt wrong. it felt like sandpaper in most areas on cooktop but on sides it felt smooth as it should. cooktop has defect in metal or coating. ordering cooktop for return visit.; ordrng 1 W10722085 (cooktop)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Berlin, Maryland 21811

Michael E.

Job Details: 06/15/2022

"CX complaint: no ice. Tested and verified complaint,. I found inlet tube frozen up. I defrosted inlet tube and replaced the dual valve. Tested unit and it is now working properly. CX paid in full for service, labor, S&H and parts on CC. Job is complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB322DMBW03

Near Ocean City, Maryland 21842

Michael E.

Job Details: 06/15/2022

CX complaint: frost in FC. Tested and verified complaint. I found bottom of FC gasket had a gap. I heated and reshaped but that did not regain seal. Flipped gasket over and had same gap at bottom which would not seal by heating and reshaping. The door is warped which is causing the gap at the bottom of the FC door. Ordering FC door and gasket. Did not reschedule due to only 1 in stock. CX would prefer i bring the door rather than direct ship.; ordrng 1 13109214WQ (dor-fip wh) and 1 W10443315 (gasket-fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near Ocean Pines, Maryland 21811

Michael E.

Job Details: 06/15/2022

Replaced lower RC door cam as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL RANGE

Model JES9750CAW01

Near Portsmouth, Virginia 23703

Zachery R.

Job Details: 06/15/2022

"while going to replaced receptacle, noticed new one is defective, reordering recep nto complete repair.; ordrng 1 5171P554-60 (receptacle)"

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Virginia Beach, Virginia 23462

Carl A.

Job Details: 06/15/2022

"cx complaint of unit running excessive time checked to find contacts on timer worn causieng the timer not to move foraward also found oprating therstats out of range replaced both parts tested unit works as designed; ordrng 1 WP3387134 (Cycling Thermostat), used 1 WP3387134 (Cycling Thermostat) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Bunker Hill, West Virginia 25413

Danny R.

Job Details: 06/15/2022

found door gasket comimng or reinstalled gasket now no leak checksok

We serviced a

JENN-AIR DISHWASHER

Model JDTSS246GL0

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/15/2022

"installed new console and control , tested unit. job complete"

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Manassas, Virginia 20110

Robert W.

Job Details: 06/15/2022

arr at CX and found the holder part is damaged the pins that hold switch in place are damaged and wont work properly ordering Holder. Called office to explain issue and reschedule; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT108FFDM03

Near Parkville, Maryland 21234

Milton J.

Job Details: 06/15/2022

CX complaint door switch in RC broke. Inspected and confirmed. Installed new Door Switch in RC as sent by Pre-ID. Unit is now functioning properly. -MJrob

We serviced a

WHIRLPOOL RANGE

Model WEG745H0FS1

Near Rockville, Maryland 20852

Justin S.

Job Details: 06/15/2022

replaced the base and the caps and teted. the unit is now igniting good. the unit is now good

We serviced a

WHIRLPOOL WASHER

Model MVW6230HW2

Near Charlotte Hall, Maryland 20622

Robert A.

Job Details: 06/15/2022

"Cx complaint that the unit is not starting cycles at all. I inspected the unit and confirmed the complaint. I found error codes: f7e7 f7e1 f4e4. I ran manual spin and agitate, there was no motion at all only humming from under the motor. I checked the capacitor and it read OL for ohms. The unit needs a new capacitor. I replaced the part tested and calibrated the unit for the cx. The unit is working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRQA59CNKZ00

Near Charlottesville, Virginia 22903

Eric F.

Job Details: 06/15/2022

"Confirmed cx complaint door gasket torn. Replaced with pre-id'd part, tested unit, unit working as designed."

We serviced a

WHIRLPOOL WASHER

Model MVWB835DW4

Near Bennsville, Maryland 20695

Robert A.

Job Details: 06/15/2022

"Cx complaint that the unit is not spinning well and there's an odor in the unit. I inspected the unit to confirm the complaint. I found error codes: f0e3 f2e1. I cleared the codes and ran a service cycle. All components passed with no issues. I ran a manual spin and agitate, I did notice the unit was inbalanced. When in high speed spin the unit's violent shaking from inbalance cause the unit to stop. I leveled the unit and tested it again. I calibrated the unit for the cx. The unit is working as designed. For the odor I recommended using Affresh cleaning solutions. I collected the service call fee by CC."

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near La Plata, Maryland 20646

Robert A.

Job Details: 06/15/2022

Cx complaint that the unit is sparking when using the oven. I inspected the unit and confirmed the complaint. I found no thermal evidence near the control or spark module area. I check the regulator valve and found the wire has been pinched by the metal cover. The unit needs a new harness to resolve the issue. I'm ordering the part for the return visit. I called WP safety to document the issue.; ordrng 1 W10914403 (main harness) and 1 W10622750 (harness) and 1 W10623833 (harness)

We serviced a

WHIRLPOOL MICROWAVE

Model GH7208XRS1

Near Newport News, Virginia 23601

Anthony D.

Job Details: 06/15/2022

upon arrival spoke with cx advise of service call and labor charges cx denied service at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYMOO

Near Washington, District of Columbia 20011

Samuel R.

Job Details: 06/15/2022

replaced part ordered.cleared all ice in freezer.unit is now draining

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/15/2022

cx complaint is a sheet of ice in icemaker area inspected unit an dfoudn the when icemaker fills the valve doesnt shut off cauisng icemaker to overflow ordering new valve; ordrng 1 W11043013 (valve)

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Timonium, Maryland 21093

Keith H.

Job Details: 06/15/2022

mounted water pan tested it unit is working

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