Service History 1090 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW04

Near Midlothian, VA 23112

John P.

Job Details: 06/15/2022

Upon a arrival CX gave me receipt showing 5-year extended protection plan through Lowe's adviced CX needed to contact Lowe's

We serviced a

WHIRLPOOL WASHER

Model WTW7500GW2

Near Woodbridge, VA 22193

Demonte S.

Job Details: 06/15/2022

Inspected the unit. Found that the cx is saying that the Washer is rocking / out of balance. Checked the Suspension to the Washer. Found that the Tub is bouncing all over the place. Suspension is really weak. Unit will need the Suspension Rods. ( Advised that the cx doesn't use washer until the Suspension has been replaced.); ordrng 1 W11130359 (Whirlpool Washer Suspension Rod Kit)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Herndon, VA 20171

Carl R.

Job Details: 06/15/2022

dw shaking/not secured. Inspected unit and found that thebright side of the dishwasher is missing a screw. Removed dishwasher from underneath the kitchen counter. Found preexisting hole. Put a screw in. Screw is not holding properly. Builder needs to inspect cabinet. No parts used

We serviced a

AMANA DRYER

Model NED4655EW

Near Tappahannock, VA 22560

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit found loose connection at the heating element reseated and secured tested and inspected for proper use unit now functions normally

We serviced a

IKEA MICROWAVE

Model IBMS1455DS00

Near Lancaster, PA 17603

Justin L.

Job Details: 06/15/2022

as per previous visit was able to access unit and replace parts tested unit and unit now checks good no further work needed. collected labor cx paid in full no further work needed

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW00

Near Lochearn, MD 21207

Keith H.

Job Details: 06/15/2022

cx complaint is unti not cooling inspected unti and found cie cream soft ice cubes watery compressor pulling .3amps needs ss reapir 3 count job; ordrng 1 WPW10507886 (compressor) and 1 WPW10143759 (dryer) and 1 W10836706 (evaporator)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Inwood, WV 25428

Danny R.

Job Details: 06/15/2022

found sensor on side of tank clogged cleared olut seen water inter unit and now drian and fills right checksok

We serviced a

JENN-AIR REFRIGERATOR

Model JS48PPDUDE01

Near Gaithersburg, MD 20878

Roberto I.

Job Details: 06/15/2022

Replaced right door skin. Removed left door and flipped bottom door stop. Unit good to go

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Chillum, MD 20782

Samuel R.

Job Details: 06/15/2022

cx compl;aint unit is is not cooling in fridge sections.inspected unit and found freezer evap to be a block of ice.unit will need a new evap fan.advised cx to deforst unit for a couple of days due to unit being a thick block of ice W11369036 specila order; ordrng 1 W11369036 (evap fan)

We serviced a

JENNAIR OVEN

Model JJW2830DB00

Near Silver Spring, MD 20902

Israel R.

Job Details: 06/15/2022

Installed new console. While i had it out she said something abouyt the cabinet screw holes the cabinet is splitting. i told her that that is from installation she said that her installed did not do. It could of been the last guy. All i did was taking screws out and the cabinets was split like taht. The wood splits when the hols are not drilled which is done on installation. She was upset about fixing the unit multiple times. she noted that the cabinets can not take another fix. I told her that that is something she needs to talk to jennair about. The unti is good and is not damaged. Unit is back to normal operations.

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/15/2022

"replaced moptor, gearcase, hub, acu, clutch, calibrated and tested, no faults after test cycle. left old parts with cx, unit working as designed."

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Chesterfield, VA 23832

John P.

Job Details: 06/15/2022

"CX complaint unit not powering on check the break found tripped, reset breaker found open Tod on back of unit replaced Tod, ohmed out elements all in range, CX stated she was using the self-clean when incident took place found no stored error codes, unit currently working as designed; ordrng 1 WP4449751 (Tod), used 1 WP4449751 (Tod) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near Federalsburg, MD 21632

Jonathon C.

Job Details: 06/15/2022

"cx complaint, unit not washing clothes. tested unit, verified complaint. f7e1 error code for bad tach signal. unit would not turn in agitate or spin. sounded like motor was coming on but no motion. tilted unit and ohmed motor. 4.8ohms on one winding 4.7 on the other. instructed cx that we will not be servicing further untill it was cleaned underneath. ordering a few parts for return visit. lower harness, motor, actuator, splutch.; ordrng 1 W11283592 (motor-drve) and 1 W10721967 (drive pulley) and 1 W11395618 (capacitor) and 1 W11481722 (actuator) and 1 W11591637 (lower harness)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesterfield, VA 23832

John P.

Job Details: 06/15/2022

CX complaint unit stopped cooling checked unit found freezer evap covered in ice during testing found control saw open defrost thermistor also found loose connection on brown wire to heater applied dielectric grease to all connectors after replacing thermistor tested unit working as designed.

We serviced a

WHIRLPOOL DRYER

Model MEDB850YW2

Near Crofton, MD 21114

Alexander D.

Job Details: 06/15/2022

"replaced element, retrieved and reinstalled clip that dropped inside unit. vacuumed all lint out. tested unit. unit is now working properly"

We serviced a

WHIRLPOOL RANGE

Model WMH53521HV5

Near Chesapeake, VA 23321

Zachery R.

Job Details: 06/15/2022

"replaced control, tested, unit working as designed. secured control in bin."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ01

Near Newport News, VA 23602

Anthony D.

Job Details: 06/15/2022

"cx complaint water dispensing slowly checked unit found water pressure good from supply, checked good coming from filter housing to valve valve also checked good, removed filter from unit installed bypass valve tested dispensing water normally reinstalled filter purged air from system tested unit working as designed"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ02

Near Clifton, VA 20124

Christian C.

Job Details: 06/15/2022

Cx complaint that RC section temp fluctuates. Cx had thermometers in RC section. Advised cx that the temp fluctuation is normal function of the unit. Checked thermistors all pass. Both RC and FC section gaskets sealing properly. Unit is working as designed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Oak Hill, VA 20171

Carl R.

Job Details: 06/15/2022

"Inspected unit and found spray arm laying on heater element. Inspected the spary arm and cover. Found spray arm not holding securely to cover. Unit needs spray arm, heater element and cover. Burning on the bottom; ordrng 1 WPW10455271 (Cover) and 1 WPW10491331 (Spray arm) and 1 W10518394 (Heater element)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB02

Near Greencastle, PA 17225

Bernard M.

Job Details: 06/15/2022

"Cx complaint the RC section isn't cooling. Inspected unit and found FC working as intended but ice forming at bottom of evap cover. Accessed evap and found ice clogging the chute to provide air for RC. Chute was clogged with styrofoam as well as ice. Removed ice and debris from chute, and now air flows through RC. Unit checks good"

We serviced a

MAYTAG WASHER

Model MVW7232HW0

Near Yorktown, VA 23693

Anthony D.

Job Details: 06/15/2022

cx complaint F2E2 checked unit found F2E2 ui disconnected code followed service pointer W11436350 cleared code ran test cycle code reappeared ordering UI to complete reair ; ordrng 1 W11478526 (fascia assembly)

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW06

Near Dundalk, MD 21222

Milton J.

Job Details: 06/15/2022

CX complaint items in unit were thawing but pressed the over temp reset and has been good for 3-4 days. Fan running. Evap has not excess frost build up. Resistance on evap thermistor is 21.5(0 degrees) but compartment thermistor is 11.02(24 degrees). Probed compartment temp for 10 mins and down to 34/32. Ice cream rock solid. Seems like the compartment thermistor is out of range but possible control issue a well. Ordering new Control Box and Compartment Thermistor. -MJrob; ordrng 1 W11496879 (Control Box) and 1 WPW10384183 (Compartment Thermistor)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Richmond, VA 23227

Joseph D.

Job Details: 06/15/2022

i replaced the drain hoses so now unit can now drain properly. unit now draining at end of cycle.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW

Near Chester, VA 23831

Chris B.

Job Details: 06/15/2022

cx complaint unit leaks oil inspected unit confirmed cx complaint found oil covering bottom of motor gaurd belt and splutch and floor ordering gearcase motor belt splutch and cap; ordrng 1 W11449840 (gear case) and 1 W11283592 (motor) and 1 W10721967 (splutch) and 1 W11239857 (belt) and 1 W11395618 (cap)

We serviced a

MAYTAG WASHER

Model MVWB865GW0

Near Bladensburg, MD 20710

Mitchell H.

Job Details: 06/15/2022

installed new lid and tested. unit is now good to go. jobn completed.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Herndon, VA 20171

Carl R.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/15/2022

CX complaint is no ice and loud noise. Inspected/tested unit and verified complaint. Found FC evap fan hitting off ice on evap. Checked back and cleared drain tube that was clogged. This has the evap cover with the strofoam on back and too much risk of damage with it frozen over. Informed CX if this happens again to call us but she is turning her unit off for 2 days to defrost evap.

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKW0

Near Wrightsville, PA 17368

Drew B.

Job Details: 06/15/2022

replaced heater but couldnt get unit back in so cx will have to install back in cabinet but unit is operational

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Warsaw, VA 22572

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control and thermistor tested and inspected for proper use unit now functions normally.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ15

Near Virginia Beach, VA 23456

Carl A.

Job Details: 06/15/2022

"wrong part sent reordering part needed for repairs; ordrng 2 W11265130 (Slide, Door)s"

We serviced a

WHIRLPOOL FREEZER

Model WRT311FZDW00

Near Lochearn, MD 21207

Keith H.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near Rosedale, MD 21237

Milton J.

Job Details: 06/15/2022

"Cx complaint RF Burner taking a long time to ignite. Inspected and found electrode charred up but snapping consistant. Tip the cap a little and ignites. Ordering new RF Burner Cap, RF Burner Head and RF Electrode. -MJrob; ordrng 1 WPW10183368 (RF Burner Cap) and 1 WPW10515455 (RF Burner Head) and 1 WPW10515459 (RF Electrode)"

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Fairfax, VA 22030

Lloyd B.

Job Details: 06/15/2022

"Cx complained the unit did not finish a cycle. Inspected the unit and found that the lid was locked and the unit did not perform any step in diagnostics. There is a drain error F9E1. Examined the pump and once the wire was moved, the drain pump came on. Unit needs new harness; ordrng 1 W11591637 (harness)"

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Annapolis, MD 21403

Kevin P.

Job Details: 06/15/2022

"please reschedule, called cx to cancel i'll be leaving early because i was notified someone ive been around at length in the past few days tested positive for covid and now i have to quarantine and test. cx said the units only 5 days old and never worked properly from day 1. called the office and spoke to CR she will reachout to cx; saved tckt"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF989SDAE00

Near Towson, MD 21286

Milton J.

Job Details: 06/15/2022

Cx complaint unit has low cooling. Inspected and found FC Evaporator has frost pattern showing signs of a low charge. Inspected RC evap has already been upgraded to the black evap but foresent light picking up dye from leak. **SS Repair Needed.** Unit needs new RC Evap Assembly and Drier. CX paid 120.00 for diagnosis but is going to discuss with husband. -MJrob; ordrng 1 WPW10143759 (Drier) and 1 W11457263 (RC Evap Assembly)

We serviced a

WHIRLPOOL WASHER

Model WFW97HEDW0

Near Suffolk, VA 23434

Zachery R.

Job Details: 06/15/2022

"cx complaint unit leaks during clean washer cycle, checked unit, no faults present, ran auto cycle, drain sounds like its going bad, no debris in drain, checked pressure dome, pressure dome is clear and tub is good, called techline, spoke with Ed 7733892205 informed ed of findings, ed advised to flush unit, then run clean wash cycle. advised cx to use warm cup of water then run a drain and spin until there arent any suds in tub, also to look on rear of unit to see if suds are foaming out of vent. ordering drain pump to complete repair.; ordrng 4 W11415987 (shocks)s and 1 WPW10605427 (pump-water)"

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Clifton, VA 20124

Lloyd B.

Job Details: 06/15/2022

Cx complained of sparking. Inspected the unit and found damage to the wave guide cover. Removed covers and tested and the unit heats with no sparks. Explained to safety and they are only covering diag. Cx will repair. Job complete. SR7733852949

We serviced a

WHIRLPOOL OVEN

Model WOS51EC0HS02

Near Chesterfield, VA 23832

John P.

Job Details: 06/15/2022

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Great Falls, VA 22066

Richard B.

Job Details: 06/15/2022

"CX complant , Dishwasher kleaked . Prior diagnosis found a bad seam where water leaked, Replaced tub assembly , Found electrical connection not up to code . saftey hazard. No junction box where electrical is connected, Left disconnected advised CX needs to still be installed,with proper electrical box, RB Job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Clifton, VA 20124

Christian C.

Job Details: 06/15/2022

Installed parts. Tested ui and all buttons are working. Temps set to recommended settings. Water dispenses and ice dispenses.

We serviced a

WHIRLPOOL COOKTOP

Model WCG97US0HS00

Near Georgetown, DE 19947

Michael E.

Job Details: 06/15/2022

CX complaint: flames too high. Tested and verified complaint. I found the orfices were incorrect. I corrected the LP conversion (CX had all the orfices on site). Tested unit and it is now working properly. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDEM01

Near New Castle, DE 19720

Taylor F.

Job Details: 06/15/2022

Cx complaint is unit making a noise. Tested inspected and verifed complaint. Found the evap to be frozen over due to the damper not working correctly. evap fan was encased in ice causing it to burn out. Replaced damper from previous diagnosis. Tested unit and could not get evap fan to turn on. Part has been previously replaced (under 1 year) ordering evap harness. Cannot reschedule at this time due to the cx not being home to reschedule; ordrng 1 W11033168 (harns-wire)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Chesterfield, VA 23832

John P.

Job Details: 06/15/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC302EPA00

Near Vienna, VA 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE stopped cooling - just stopped - no slow decline. Checked for UV & checked pressures. 0.8A at compressor & -8 lo side in vaccum. Hi side 115. Slow equalize pressures. Called techline 2X likely restriction - recommend replace UV drier. Called Bus Partners. Replaced UV drier & check for leaks. Run vac & filled with 5.0 OZ R134. Unit is cooling good pressures & frost pattern > JJ

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Fairfax Station, VA

Lloyd B.

Job Details: 06/15/2022

Cx complained the drum did not turn. Installed new motor and tested and it now turns on each attempt. Job complete

We serviced a

MAYTAG WASHER

Model MVWB835DW4

Near Smithsburg, MD 21783

Brian R.

Job Details: 06/15/2022

cx complaint is unit wont power up or run. had to try multiple times to get code to take and found F6E2 F2E1. have proper power to control and unit. no responce from UI. green light is flashing on control. unit will need console and control replaced at same time and unit to be checked again. as soon as parts are in office will schedule.; ordrng 1 W11112656 (Console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ00

Near Baltimore, MD 21224

Shane M.

Job Details: 06/15/2022

new fz led. unit workng properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Ashburn, VA 20148

Carl R.

Job Details: 06/15/2022

"Removed shelves and plastic bins. Turned uit off. Removed tower and evaporator cover, Removed chunks of ice around the evap. Removed lower drip pan, and added new drip pan with tie straps and puddy. Reinstalled evap cover and tower and ceiling. ref-middle level of unit has frost ask covid questions. Performed service from previous tech recommendations. Scode s16360"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Oak Hill, VA 20171

Carl R.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ05

Near Virginia Beach, VA 23464

Branden R.

Job Details: 06/15/2022

"came out to replace parts on unit , disassembled and replaced door , steams new gasket for proper seal , tested everything checked good . unit is running as designed ."

We serviced a

WHIRLPOOL WASHER

Model WET4027HW1

Near Mount Joy, PA 17552

Drew B.

Job Details: 06/15/2022

helped JL now completed

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH32519HZ4

Near Virginia Beach, VA 23456

Branden R.

Job Details: 06/15/2022

"cx under impression unit has warrenty , advised cx unit is not longer under any type of warrenty and it will be 120 for service not including parts or labor cx refused service stating she will be contacting WP ."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHS5

Near Richmond, VA 23227

Joseph D.

Job Details: 06/15/2022

i replaced the drain hoses so now unit can now drain properly. unit now draining at end of cycle.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Alexandria, VA 22312

Dustin F.

Job Details: 06/15/2022

"CX complaint No Cooling6/15/2022 - DF Inspected the Unit, found heavy frost pattern on evaporator cover, steamed frost to thaw out. Found Bad thermistor reading .600 Ohms then inspected the connector of the wires going into the cabinet and found corosion and evidence of a thermal event. Called WP tech Line and spoke to Scott, Who agreed and deemed unrepairable. Gave me SR: 7733894744"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SAB0

Near Ijamsville, MD 21754

Ricardo S.

Job Details: 06/15/2022

"Cx complains that the control lock stuck on, inspected unit and the cancle light blinks all the time, stuck keypad, order console assy black; ordrng 1 WPW10475779 (panel-cntl)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, VA 22310

Dustin F.

Job Details: 06/15/2022

"CX Complaint: Fridge Not Cooling, Losing food such as meat cheese and other things. CX also reported Rust on door. (CX is using appropriet stainless cleaner, DF verified)6/15/2022 - DF all fans running, temps at recommended settings, did amp draw on compressor, compressor drawing .66 AMPS. Confirmed Sealed System Job Needed with EW. Ordering UV drier WPW10143759 Compressor W11580057 Process Stub W10913906 Refrigerator Door LW10913407 and 1 R600a Can; ordrng 1 WPW10143759 (UV Drier) and 1 W11580057 (compressor) and 1 W10913906 (Process Stub) and 1 R600a (R600a) and 1 LW10913407 (Refrigerator DoorwGasket/stainless)"

We serviced a

WHIRLPOOL DRYER

Model CEM2745FQ1

Near Woodbridge, VA 22192

Carl R.

Job Details: 06/15/2022

Removed cover to access timer. Removed 4 tamper proof screws. Removed 2 screws holding in timer and installed new timer from tech previous diag. Reinstalled all covers and screws. Tested unit unit working properly. Wire harness not needed.

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/15/2022

cx complaint of unit making noise.checked unit to find that the idler rolled had failed replaced part tested unit works as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Charlottesville, VA 22902

Kyle A.

Job Details: 06/15/2022

Installed sump and tested unit and unit is now as designed.

We serviced a

MAYTAG WASHER

Model MHW5630HC2

Near Crownsville, MD 21032

Kevin P.

Job Details: 06/15/2022

"please reschedule, called cx to cancel i'll be leaving early because i was notified sometime ive been aroun d at length in the past few days tested positive for covid and no i have to quarantine and test.; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS04

Near Alexandria, VA 22314

Emmanuel R.

Job Details: 06/15/2022

"Cs unit has been cooling better since last visit, i noticed it didnt want to go into defrost tested bi-metal is bad, Replaced the harness unit is now defreezing and working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS01

Near Ocean View, DE 19970

Frederick R.

Job Details: 06/15/2022

We serviced a

MAYTAG WASHER

Model MVWB835DW3

Near New Castle, DE 19720

Taylor F.

Job Details: 06/15/2022

"Cx complaint is unit not starting the cycle. Tested inspected and verifed complaint. Found the hot side of the inollet valvwe not opening causing the unit to have a long fill error code and never go past the sensing. Replaced inlet valve from VS. Tested unit and unit is now wwokring as designedd. Job is complete.; ordrng 1 W11165546 (valve), used 1 W11165546 (valve) from stock"

We serviced a

WHIRLPOOL DRYER

Model WGD5000DW4

Near Towson, MD 21286

Milton J.

Job Details: 06/15/2022

Complaint unit has long dry times. Went over O.O.W. pricing with CX and service was denied. CX said he didn't know the warranty had expired and will take a look at it before having to pay. I discussed with him he could possibly call and talk to Whirlpool about it and also recommended he discuss with them about getting a extended warranty. No service was provided. -MJrob

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Fairfax, VA 22030

Lloyd B.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Elkton, MD 21921

Alexander W.

Job Details: 06/15/2022

"CX stated unit is not heating tested inspected and verified cx complaint. Found unit is not getting 240VAC L1 is getting 120VAC to ground L2 is only getting 5VAC to ground, CX needs an electrician to come out and fix outlet. checked all connections from L2 and heat side and TCO kit all testing good unit is working as desgined job is complete."

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKZ0

Near Alexandria, VA 22309

Dustin F.

Job Details: 06/15/2022

"CX Complaint: Buttons now working on UI6/15/2022 - DF on arrival found the UI raised and bubbled up ( likely from heat/moisture) with alot of water marks and heat marks. Upon further inspection i found the units Drain tube wasnt installed properly, it doesnt go into a high loop into a air gap OR go into the garbage disposal. appears to go direcrtly into the floor under the unit. which can cause a buildup of moisture and heat, warping the UI board. Ordered New tub gasket (old one is discolored) W11483553 and a new UI assembly (black) W11413963. CX will consult installers or plummer to fix the draining of the unit then call back for repairs.; ordrng 1 W11413963 (UI Assembly) and 1 W11483553 (Tub Gasket)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRFF507HBS03

Near Gambrills, MD 21054

Alexander D.

Job Details: 06/15/2022

"cx complaint water dripping on top of fz door gasket, keeps coming back after she wipes it up. inspected unit and verified complaint. no condensation on mullion. found a little ice under edge of ice container. cubes bridged together and seem bigger than usual, no small cubes. checked level of icemaker and its good front to back but side to side is leaning a little left, leveled unit but dont think thats the issue. seems valve is seeping. also check ice door and it doesnt hold water. ordering ice door asm and valve. scheduled return visit for 6/23; ordrng 1 WPW10606117 (ice door asm) and 1 W11482383 (valve)"

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HS5

Near ,

John P.

Job Details: 06/15/2022

"CX complaint meaning not coming on and not responding, check unit found open cavity thermostat replaced cavity thermostat tested working as designed; ordrng 1 W10269232 (Fuse), used 1 W10269232 (Fuse) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW1

Near Woodbridge, VA 22192

Lloyd B.

Job Details: 06/15/2022

"Cx complained the unit did not fill and made noise. Inspected the unit and found in diagnostics, the cold valve did not fill and when spinning, there was a noise from the gearcase. Unit needs new valve and gearcase. Service declined. Job complete; ordrng 1 W11210459 (valve) and 1 W11454734 (gearcase)"

We serviced a

KITCHENAID ICE MAKER

Model KUID308HPS01

Near Timonium, MD 21093

Keith H.

Job Details: 06/15/2022

mounted water pan tested it unit is working

We serviced a

JENNAIR MICROWAVE

Model JMC2430DP01

Near Clifton, VA 20124

Lloyd B.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Fayetteville, PA 17222

Andrew S.

Job Details: 06/15/2022

"Per previous diag I was able to access and replace the control, lower harness and capacitor. I then ran the calibration cycle and the unit completed it without and errors. Job complete"

We serviced a

MAYTAG REFRIGERATOR

Model MFX2570AEM4

Near Virginia Beach, VA 23452

Carl A.

Job Details: 06/15/2022

"cx complaint of water leaking in ffc,checked unit to find that the fliter house is leaking and froze and cracked housing causeing the fliter to countinesly fall and display the light on change fliter also found the freezer door not closeing fully due to rails not fully retracting ordering all parts needed for repairs; ordrng 1 W11346622 (Refrigerator Water Reservior) and 1 67006325 (Refrigerator Bracket Filter Base) and 1 W11489994 ( RAIL) and 1 W11489993 (RAIL)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHW08

Near Yorktown, VA 23693

Lucas R.

Job Details: 06/15/2022

"cx complaint filter stuck in housing, checked unit found ejecting mechanism in housing not ejecting filter, replaced housing, tested, unit working as designed."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Ocean City, MD 21842

Andrew W.

Job Details: 06/15/2022

"Cx complaint is unit has bad timer on dryer, not advancing on timed dry. tested and verified complaint. checked continuity on timer and terminals c, b, and h were not open/closed according to the chart when timer is set in the correct testing position. Also found control not fully seated into the connection. after replacing timer i tested the unit again and it was still not advancing. ordering control. cannot reschedule due to OS part; ordrng 1 WPW10476828 (cntrl-elec)"

We serviced a

WHIRLPOOL WASHER

Model WTW8000DW5

Near Fairfax Station, VA 22039

Lloyd B.

Job Details: 06/15/2022

Cx complained the unit leaked. Inspected the unit and found that there is a crack in the valve assy. Unit needs entire valve assy with dispenser assy installed; ordrng 1 W11173597 (valve assy)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ12

Near Timonium, MD 21093

Keith H.

Job Details: 06/15/2022

cx complaint is a sheet of ice in icemaker area inspected unit an dfoudn the when icemaker fills the valve doesnt shut off cauisng icemaker to overflow ordering new valve; ordrng 1 W11043013 (valve)

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS0

Near Great Falls, VA 22066

Richard B.

Job Details: 06/15/2022

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Lebanon, PA 17042

Justin L.

Job Details: 06/15/2022

as per conversation with techline on 6/6/22 SR7732697445 replaced valve and ran test 57 to harvest then 45 to fill and during fill water STILL comes from dispenser as well as icemaker and in test 46 dispenser fill nothing happens. cx also stated that the power to the unit had gone off once more and that there are lights out in unit. found that the freezer led was out causing light issue. contacted techline again and spoke to ED 7732697445 disconnected harness and ran test 45 and no water came from dispenser. ohmed out lower harness diode from p3-3 and p3-4 to isolation valve tan and got 0.6 Ohms both ways. techline says to replace lower harness. once approved and in office will need to set return; ordrng 1 W11601311 (3 point freezer led) and 1 W11190822 (lower harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model GI6FARXXF06

Near Richmond, VA 23225

Joseph D.

Job Details: 06/15/2022

"replaced failed icemaker and shim, unit now ice making properly."

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS0

Near Hampton, VA 23669

Carl A.

Job Details: 06/15/2022

"cx complaint of unit not coming on,checked power at ground block, 120, checked power at board 120, found that the board has short in it causeing unit not to come on ordering both parts needed for repairs; ordrng 1 w11410066 (control) and 1 w114164657 (console)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEYMOO

Near Washington, DC 20011

Samuel R.

Job Details: 06/15/2022

replaced part ordered.cleared all ice in freezer.unit is now draining

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Frederick, MD 21701

Ricardo S.

Job Details: 06/15/2022

"Cx complains about a clicking noise, i ran diagnostic test mode, the damper control control and ice maker sound normal, evaporator fan motor working ok. i don't hear anything weird"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ03

Near Chantilly, VA 20152

Daniel J.

Job Details: 06/15/2022

replaced bowed top freezer drawer had customer test

We serviced a

MAYTAG DRYER

Model MED6630HC2

Near Fairfax Station, VA

Lloyd B.

Job Details: 06/15/2022

Cx complained the drum did not turn. Installed new motor and tested and it now turns on each attempt. Job complete

We serviced a

JENNAIR OVEN

Model PRG3610NP

Near Baltimore, MD 21224

Shane M.

Job Details: 06/15/2022

cx complaint the broil isnt getting hot. found no glow on ignitor. 120v going to ignitor. part is NLA cx paid svc by card.

We serviced a

WHIRLPOOL FREEZER

Model KBSD618ESS01

Near Vienna, VA 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE ice clumps up & frost forms on top of door & front FC walls at the top. Found ice door not closing fully & allows air to enter. Cleared ice block & test ice dispense cubed crushed works. Spring noise upper RIGHT RC door & lights do not turn on until door almost wide open. Upper cover dented. Found cam closer loose & hinge pin not square = rounded off. Tightened Left FC hinge assym. See TSP: W11170909B. 12 LEDs needed per S84638. CX paid in full > JJ; ordrng 1 W11171640 (shim-hinge ) and 1 W11418227 (RIGHT hand extension ) and 12 W11484836 (LEDs 12needed S84638)s and 1 WPW10546285 (ice chute motor 4 ) and 1 WPW10504458 (ice door 6 ) and 1 WPW10485980 (hinge pin RIGHT)

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Hampton, VA 23669

Carl A.

Job Details: 06/15/2022

"cx complaint of unit not washing,checkedu nit to find the following error codes,F8E1,F7E5,found that connecotr on water valve not fully seated reseated harness on valves aslo found actuator to have failed replaced actuator tested and calibrated unit works as designed"

We serviced a

WHIRLPOOL MICROWAVE

Model GH7208XRS1

Near Newport News, VA 23601

Anthony D.

Job Details: 06/15/2022

upon arrival spoke with cx advise of service call and labor charges cx denied service at this time

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Indian Head, MD 20640

Robert A.

Job Details: 06/15/2022

"I came to install the ordered part. A 2nd tech is needed, I thought I mentioned it in the previous notes but apparently I didn't. The office is closed so I'll call in tomorrow according to new instructions. The cx also mentioned how a shelf is not sitting steady. The center ladder rail needs to be replaced, it is bent in the middle not allowing the shelf to sit level and steady. I'm ordering the part for the return as well.; ordrng 1 WPW10248516 (center ladder slide) and 2 WPW10372170 (ladder slide)s"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM704ESS3

Near Vienna, VA 22180

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE not making ice. Replaced Rec + Emit set & test LED goes solid when flapper is pushed in. Replaced icemaker & test harvest & fill. NO LEAKS. Advised CX toss out 1st few batches of ice > JJ

We serviced a

MAYTAG WASHER

Model MVWX700XL2

Near Marbury, MD 20658

Robert A.

Job Details: 06/15/2022

"Cx complaint that the unit is not starting cycles and giving loud noises. I inspected the unit and confirmed the complaint. I found error codes f7e1 f0e0. I cleared the codes and ran a service cycle, the unit rumbled from underneath and did not start the service cycle. I checked underneath and found the clutch loose, the belt and shield and damaged as well. The unit will need a new belt, shield and clutch to resolve the issue. I'm ordering the parts for the return visit. I collected the payment in full by cash.; ordrng 1 WPW10006384 (belt 24.98) and 1 WPW10427633 (shield 29.52)"

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Manassas, VA 20110

Robert W.

Job Details: 06/15/2022

"CX recev a letter for service pointer. Inspected unit and found unit falls in the service pointer for element replacement, Replaced element and tested unit and unit is working properly."

We serviced a

MAYTAG DRYER

Model MGD5630HW3

Near Alexandria, VA 22309

Dustin F.

Job Details: 06/15/2022

"CX complaint: Issues with console UI turning on and off6/15/2022 - DF Replaced Console with ordered part, tested, customer is happy. Unit working as intended."

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Virginia Beach, VA 23462

Carl A.

Job Details: 06/15/2022

cx complaint of heating element broken in dishwasher confrimed heating element broken and piece melted to tub ordering parts needed for repairs will require 2 ct as tub job needed; ordrng 1 W11513977 (TUB-DISHWR) and 2 labors

We serviced a

WHIRLPOOL RANGE

Model WFG505M0BS3

Near La Plata, MD 20646

Robert A.

Job Details: 06/15/2022

Cx complaint that the unit is sparking when using the oven. I inspected the unit and confirmed the complaint. I found no thermal evidence near the control or spark module area. I check the regulator valve and found the wire has been pinched by the metal cover. The unit needs a new harness to resolve the issue. I'm ordering the part for the return visit. I called WP safety to document the issue.; ordrng 1 W10914403 (main harness) and 1 W10622750 (harness) and 1 W10623833 (harness)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ02

Near Ashburn, VA 20148

Carl R.

Job Details: 06/15/2022

We serviced a

WHIRLPOOL WASHER

Model WED5620HWO

Near Waldorf, MD 20603

Shane B.

Job Details: 06/15/2022

"complaint is the unit being very loud when running and not draining properly. unit now will not drain and will not power on at all. confirmed complaint, unit does not respond at all, cant enter diagnostics. unit has a dryer stacked on top of it and is in a small closet and sitting in a drain pan which has water in it as well. i called the office beings we will need a second person and extra time. scheduled return for 6/21. ordering UI, pressure switch, and drian pump in case they are needed. dryer is not attached and seem to have slide to the right. shipping bolts may still be in place. cx understands the need for the extra person/time and is very friendly.; ordrng 1 W11319991 (user interface) and 1 W11458345 (drain pump) and 1 W11316246 (switch-wl)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Hanover, PA 17331

Sal R.

Job Details: 06/15/2022

CX complaint was that the tuni would not turn. I found that the idler had become detateched. I resecured the idler and ujnit test good.

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