Service History 109 - VIA Appliance

We serviced a

MAYTAG DRYER

Model MGDB880BW0

Near Damascus, MD 20872

Julian H.

Job Details: 10/24/2023

CX co plaint about a gas smell when dryer on inspected & found that ignitor not pulling enough ampers 2.89 read when ignitor tried to glow called safety states wont cover anything else due age of appliance went to replace ignitor but found that pulley is flaten & belt is shredding gave CX a quote CX PIF THRU APP; ordrng 1 279311 (ignitor kit & bracke) and 1 WPW10547292 (pulley-idr) and 1 WPW10136934 (belt)

We serviced a

MAYTAG DRYER

Model MDE9706AYA

Near Upper Marlboro, MD 20774

Shawn D.

Job Details: 10/24/2023

cx complaint unit is not turning on and not heating when it does turn on. inspected unit and found not turning on. checked power to unit and wehave 120 wen supposed to hve 240. i then noticed when you wiggle the cord we have good power and light turns on. found power cord is shorting snapped pic. i got unit to run and it heats good but could be issue with unit. i told cx to get electrican to check outlet and and to replace the power cord. cx is getting that done and will call back if still having issue.

We serviced a

MAYTAG WASHER

Model MVW7230HW1

Near Aydlett, NC 27916

Branden R.

Job Details: 10/24/2023

cx complaint unit making loud noise checked unit and found bad slider on unit seperating from metal ring . replaced slider and tested unit is now running as designed .

We serviced a

KITCHENAID FREEZER

Model KRMF706ESS00

Near Freeland, MD 21053

Bernard M.

Job Details: 10/24/2023

"CX complaint unit doesn't cool properly in FC. Inspected and no frost on evap cover and temp around 15 degrees. Ran test 3 and found the evpa fan isn't running. Also found the icemaker in RC not producing ice. Ran test 56 amnd found error code E5 timed out. Ran test 36 and the fan wouldn't run at full speed. Gave cx quote for repair to submit to extended warranty. Once approved, part will be ordered and office will reschedule return; ordrng 1 W10846539 (ice box fan) and 1 W11249952 (evap motor) and 1 W11577195 (icemaker)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near North, VA 23128

Orbie

Job Details: 10/24/2023

cx complaint unit not cooling and was blinking during the issue. checked unit. 55*F in RC. -3*F in FC. test 3 evap fan not turning on. replaced evap fan. tested unit working as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Jefferson, MD 21755

Ricardo S.

Job Details: 10/23/2023

"cx complains that the unit still making noises and shakes too much, inspected unit, ran test mode again.. the gearcase make a squeaking noise .. also the suspension is bad, order parts; ordrng 1 w11449840 (gearcase) and 1 W11130362 (suspension)"

We serviced a

WHIRLPOOL WASHER

Model WET4024HW0

Near Middletown, MD 21769

Ricardo S.

Job Details: 10/23/2023

"Cx complains that the unit still not working, isnpected unit, cks terminal boock 245 vac between l1 and l2 but when i ck the L1 to N the meter read 133.5 vac.. so cx press the start button and now the power read 2.33vac. per TL dryer works fine,. problem with outlet"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM10

Near Andover, CT

Ezra M.

Job Details: 10/23/2023

"dent on left side of unit, advised cust dent is on side of cabinet and is not a repairable issue, cosmetic only, would need to contact trade partnerspoke w/ rob to document"

We serviced a

WHIRLPOOL DISHWASHER

Model KDFM404KPS1

Near Huntingtown, MD 20639

David J.

Job Details: 10/23/2023

"Cx complaint unit leaks after opening the door, arrived today and Cx stated they had ran a load and had not open the door yet. Opened the door and found water came out from vent wax motor. Removed outer door panel and found no water leaks inside. Removed deflector and found gasket was good. All harness was connected. Placed unit into diagnostic mode and found no error codes. Possible failing vent wax motor. Ordering parts for return visit and will replace once they come in. Unit is still safe to use. Customer understand that a little water will come out after a cycle. ; ordrng 1 W11649995 (Vent wax motor) and 1 W11545539 (Vent gasket) and 1 W11545290 (Deflector)"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Ruther Glen, VA 22546

Thomas B.

Job Details: 10/23/2023

Cx complaint cap keep popping off tried to snap in Will not clip ordering the cap with spring; ordrng 1 W11510462 (Cap)

We serviced a

KITCHENAID HOOD

Model KVWB400DSS4

Near Alexandria, VA 22314

Lloyd B.

Job Details: 10/23/2023

"Cx complained of damage. Inspected the unit and found that the damage is on the front of the hood which is a non replaceable part, in addition, they are I believe past the 30 days for cosmetic damage. Cx will need to speak with WP"

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Waldorf, MD 20601

Davonte

Job Details: 10/23/2023

cx complained unit wouldnt start. couldnt confirm cx complaint. unit starts and power on a should. unit also heasting as should. cx also stated that he has to run more than one dry cycle in order for clothes to dry. advised cx to get vents cleaned out to have better drying perfromance from unit.

We serviced a

KITCHENAID OVEN

Model KOSE500ESS20

Near Gettysburg, PA 17325

Andrew S.

Job Details: 10/23/2023

Cx complaint is that the bottom vent is not staying on the oven. Upon arrival I found that the vent is functional. I was able to get the vent to seat into place securely. Unit is functioning as intended. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Ellicott City, MD 21043

Robert L.

Job Details: 10/23/2023

"cx complaint temps warn and no lights on ui, found no dcv to ui, , no dcv at hinge connection, found connector not attached at main control, reseated all connections at board and hinge, reset power, ui retruned, instructed setting temps , cx to allow 24 hours to equalize, tested all ops ok"

We serviced a

MAYTAG DISHWASHER

Model MDB8959SKW1

Near Hockessin, DE 19707

Taylor F.

Job Details: 10/23/2023

Cx complaint is console seperating. Tested inspected and verfied complaint. Found the console seperating causing moisture to get into the board. Ordering UI and reordering the console due to being defective. Have MR check part before coming back out.; ordrng 1 W11632709 (UI) and 1 w11632726 (console)

We serviced a

WHIRLPOOL WASHER

Model WTW5105HW2

Near Chesapeake, VA 23324

Zachery R.

Job Details: 10/23/2023

"cx complaint unit not locking lid, come to find defective strike, hinges not allowing lid to sit flush along top panel, also drain hose has pin hole spraying water onto floor. replaced strike, ordering hinges and hose to complete repair.; ordrng 1 W11551369 (hinge) and 1 W11551376 (hinge) and 1 W11244231 (hose)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS335SDHM02

Near Ocean View, DE 19967

Michael E.

Job Details: 10/23/2023

CX complaint: no ice and frosting on shelves in FC. Tested and verified complaint. I found ice chute full of ice. Also by description it sounds like door wasnt closed all the way a couple times. I adjusted the level legs to lean unit back slightly so door closes easier. Cleared ice chute. When IM was cycling it hesitated twice so i gave CX a price to replace IM WPW10300022 and saved quote. Unit is now working properly. CX paid 139.00 for service by CC. CX did not approve repair at this time. Job is complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Bunker Hill, WV 25413

Ezra M.

Job Details: 10/23/2023

"dent in top of freezer door, new construction, ordering freezer door.; ordrng 1 LW11258441 (fc door)"

We serviced a

WHIRLPOOL MICROWAVE

Model WOC75EC0HS22

Near McLean, VA 22102

Christian C.

Job Details: 10/23/2023

"Called techline. Advised to follow steps on TSP. Right side switch intermittently does not hit inner door. Ordering hinges, arm, switch assembly, and door assembly.; ordrng 2 W11598235 (MW hinge)s and 1 WPW10128850 (Arm) and 1 W11033422 (Switch harness) and 1 W11684570 (Inner door assembly) and 1 W11600323 (outer door assembly)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Andover, CT

Ezra M.

Job Details: 10/23/2023

"new construction, dents in ref door. ordering door and nameplate; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Andover, CT

Ezra M.

Job Details: 10/23/2023

unit has dents in both doors. ordering both doors and name plate; ordrng 1 LW11258450 (dor-fip) and 1 W11223753 (nameplate) and 1 LW11258441 (fc door fip)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Silver Spring, MD 20903

Shawn D.

Job Details: 10/23/2023

"arrived to unit at room temo compressor running looks like some oil is behind unit. pulled unit out and felt tubing ti find bottom/ half way up the factory drier is leaking freon its really oily. went to van grabbed uv dye drier and couplers replaced drier then vacumed system down and filled to 41g and started cooling. unit should be good to go; ordrng 1 w10143759 (uv drier SD V/S) and 1 w10890126 (coupler SD V/S) and 1 w10891058 (coupler SD V/S), used 1 w10143759 (uv drier SD V/S), 1 w10890126 (coupler SD V/S), and 1 w10891058 (coipler SD V/S) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Andover, CT

Ezra M.

Job Details: 10/23/2023

"new construction, dents in both rc and fc doors, ordering both doors and nameplate.; ordrng 1 LW11037738 (dor-fip) and 1 W11223753 (nameplate) and 1 W11566705 (fc door, stainless)"

We serviced a

WHIRLPOOL RANGE

Model WFE320M0JS3

Near Harpers Ferry, WV 25425

Ezra M.

Job Details: 10/23/2023

"unit not reading temps correctly. replaced control and temp sensor, testing, working properly"

We serviced a

WHIRLPOOL OVEN

Model RBD306PDB15

Near Ashton-Sandy Spring, MD 20860

Leon

Job Details: 10/23/2023

"Client's issue was oven was giving an error code f5e1 Confirm the issue and once we cut the circuit breaker off. And let it sit for about 30 seconds. The error code went away. Ran through multiple test, a self clean test and a cook test for top and bottom of it, and everything worked as it should Waited around for an additional twenty minutes just to see if error would come back which it didn't"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Nottingham, MD 21236

Dustin F.

Job Details: 10/23/2023

"Cx complaint: unit not making ice in RC compartment(FC works good) Inspected unit, confirmed CX complaint. ran test 56 and found E5 code. Tried running harvest code and it kept saying motor rotating to home position and would time out. inspected fill tube and found is frozen. thawed it out. Icemaker keeps whining and rotating and not dropping ice.( has ice stuck in tray) unit needs new icemaker and fill tube heater.; ordrng 1 W11658802 (low profile icemaker for RC) and 1 W11087201 (fill tube heater)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Ellicott City, MD 21042

Robert L.

Job Details: 10/23/2023

"cx complaint console bubling up and ui partcial displat, replaced console and ui housing from pre-id, tested all ops ok"

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ1

Near Gaithersburg, MD 20879

Justin S.

Job Details: 10/23/2023

replaced the switches and knob. the front left burner is heating with the outer burner but not the inner burner. the cx says he saw sparks under the glass at that burner. the unit needs the element and harness; ordrng 1 W10711900 (elmnt-surf) and 1 W11176669 (harns-wire)

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Perry Hall, MD 21128

Dustin F.

Job Details: 10/23/2023

"replaced all parts and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near Waldorf, MD 20603

Shane B.

Job Details: 10/23/2023

"cx complaint is the unit making noise during spin, a clicking/pinging noise, and the console no longer beeping when certain options are selected or changed. i checked for codes and found F0E2, cleared code, ran service cycle. unit completed cycel with no clicking noise but drain pump is very loud. did not have any suds in unit during cycle. flow was good from drian pump. found no suspension damage. inspected top of unit and found pressure hose has been rubbing the drum. ordering console, drian pump, pressure switch and hose. schedule when apporved and when all parts are available. adivsed cx to record unit making noise if it does it again so we can better diagnose unit when we return.; ordrng 1 W11319991 (console) and 1 W11458345 (drain pump) and 1 W11456953 (pressure hose) and 1 W11316246 (switch-wl)"

We serviced a

WHIRLPOOL WASHER

Model WED8127LW2

Near Virginia Beach, VA 23456

Lucas R.

Job Details: 10/23/2023

"cx complaint intermittent operation, checked unit found f2e1stuck key code, 248 vac at unit, 12.6 vdc at u.i, replaced u.i, configured, tested, unit working as designed"

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Sunderland, MD 20689

David J.

Job Details: 10/23/2023

"After previous visit, I had found this unit had a AWI sensor failure arrived today and turn power off the unit went inside of unit and removed cover under wash arm and found water removed water with vacuum removed bottom panel and disconnected harness and removed Owi sensor. Reinstalled, new part, and connected harness Reassembled unit inside and powered on made sure there was no error codes and tested unit unit filled with water and started washing. Forced drain and drain pump. Worked properly explain to customer that the inside of this unit is very filthy and needs to be cleaned thoroughly. I explained this problem will continue to happen, please please please make sure the inside of this unit is clean. Unit is working as intended. Job complete."

We serviced a

MAYTAG WASHER

Model mvwb835dw2

Near Poolesville, MD 20837

Julian H.

Job Details: 10/23/2023

CX complaint about unit not turning on inspected found correct power on outlet properly grounded & polarized 120vac went to test mode Im able to get on test mode but is not doing aything else F6E2 ui cannot hear acu error came up remove console & confirmed 5vdc from it issue with console CX PIF THRU APP; ordrng 1 W11112656 (console)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ03

Near Gaithersburg, MD 20878

Justin S.

Job Details: 10/23/2023

cx says the freezer is not freezing all the way. found the freezer temp is 20f and refrigerator temp is 37f when i arrived. set to -1f and 37f. unplugged the unit and pressures equilized to 5psi. started the unit and the low side pressure is -15psi and high side pressure is 75psi. compressor amp draw is .6aac. pressurized the unit with nitrogen to 140psi and bubble checked the unit. no leaks found. waited 30 minutes and found pressures dropped 2 psi. called tech support and spoke with a rich. under review

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Milford Mill, MD 21244

Shane M.

Job Details: 10/23/2023

"cx complaint 2 wheels broke from upper rack. could confirmed, found upper rack bracket wheel broken & mount wheel on tub. broken ordering parts.; ordrng 1 W11240839 (wheel bracket) and 1 W11458872 (wheel tub)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Reisterstown, MD 21136

Brian R.

Job Details: 10/23/2023

replaced parts ordered and tested unit. unit now checks. job complete.

We serviced a

KITCHENAID COOKTOP

Model KCGD506GSS05

Near North Potomac, MD 20878

Julian H.

Job Details: 10/23/2023

Cx complaint about flames too high & scorching pots found that regulator only was switch to propane but not orifices this will cause unit to malfunction replaced orifices with preid tested & working

We serviced a

KITCHENAID RANGE

Model KSIB900ESS2

Near Columbia, MD 21044

Robert L.

Job Details: 10/23/2023

"cx complaint door not closing, found right hinge compromised and loose, ordering 2 hinges , collected $463.79 disc cx paid in full; ordrng 2 W11162113 (hinge-door)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDW02

Near Elkridge, MD 21075

Robert L.

Job Details: 10/23/2023

"cx complaint salad freezing on lower shelf atop drawers and mositure on top shelf,, upon arrival found temp 36.8 on shelf and 37.6 on top , set to recommended and not running, found freezer packages pushed all the way back, blocking loweer vents , moved items forward, RTV'd RC cabinet to liner and set tmp to 1 (38-40),cx to allow 24 hours to equalize and then put bag salads in and monitor, tested all ops ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHZ04

Near Germantown, MD 20874

Justin S.

Job Details: 10/23/2023

the cx says the unit is making noise for short periods of time. ran test 3 and the unit is making the noise the cx confirmed. the unit needs the diffuser; ordrng 1 W11236851 (diffuser)

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ0

Near Bowie, MD 20721

Shawn D.

Job Details: 10/23/2023

cx complaint when using cooktop the microwave fan will turn on and when cooking in microwave he said it smokes up. inspected unit and infomred cx its normal for fan to turn on by itself it means microwave is getting hot and will turn back off when cools down. i then tested vent fan and found on high and low sounds the same. i heated water and steam is staying inside unit is not smoking its the steam. pulled microwave down and found screens on the back need to be remooved/cut out so removed put back together and tested and fan works now on both speeds then heated glass of water and fan is blwing steam out now. unit is good to go

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Pikesville, MD 21208

Shane M.

Job Details: 10/23/2023

installed control. calibrated the unit. unit working properly.

We serviced a

MAYTAG WASHER

Model MVWC415EW1

Near Elkridge, MD 21075

Robert L.

Job Details: 10/23/2023

"cx complaint not spinning out clothes, found f0e5, f2e3 stored, ran diag test ok, under side clean and looks new since last transmission overhaul, tried to recalibrated and control blanks out when start pressed, called tech line, while running drain and spinunit filled and started washing, per tech line replace control, ordering main control; ordrng 1 W11124822 (main control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS05

Near Warrenton, VA 20187

Daniel J.

Job Details: 10/23/2023

noise from fridge section customer has recodring sounds like fan motor test 57 no air being moved removed drawers and evap steamed out found ice in fridge fan reinstalled found both left and right side door gaskets failing mutiple vists on this fridge ordering 2 door gaskets and a evap cover incase; ordrng 2 W10917313 (gaskets)s and 1 W11610999 (evap cover)

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706EBS05

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/23/2023

reset fully seated water valve and unit no longer making noise while dispensing unit networking properly

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KBS0

Near Dagsboro, DE 19939

Michael E.

Job Details: 10/23/2023

Replaced panel and UI jumper as per previous diagnosis. Tested unit and it is now working properly. Job is complete

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Williamsburg, VA 23188

Justin W.

Job Details: 10/23/2023

cx complaint oven has a chemical smell from heating and burners on top are discoloring the cooktop. called techline spoke to Brandon. called safety spoke to kesha unit workikng as designed

We serviced a

WHIRLPOOL DISHWASHER

Model WDT530HAMM0

Near Magnolia, DE 19962

Frederick R.

Job Details: 10/23/2023

CX complaint DW not washing dishes. Inspected/tested and found unit had a defective motor. Replaced sump/motor from pre-id. New sump was leaking so I removed and inspected found motor not pushed into plunger(corrected) Reinstalled sump and retested and the DW is now working properly. No leaks. Job is complete. Vewrified POP as 4/12/23

We serviced a

WHIRLPOOL RANGE

Model WFE505W0HW5

Near Hanover, PA 17331

Bernard M.

Job Details: 10/23/2023

"Replaced control, set preheat for 350, and while cycling found the bake element didn't come on. Checked and found when cycling, the element goes on and off whlie a relay on the control clicks. Re-ordering control, once part is available contact cx to reschedule; ordrng 1 W11567368 (control)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS01

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/23/2023

"installed compressor, unit cks ok"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDM02

Near Purcellville, VA 20132

Ricky E.

Job Details: 10/23/2023

"customer stated that the unit wasnt cooling. verified issue fnd compressor runinng but not cooling.. need parts... unit may have a leak, ordering parts needed just in case. parts under a 5 year; ordrng 1 W11092625 (compressor) and 1 W10836706 (evaporator) and 1 w11512423 (condenser) and 1 W10843121 (filter dryer) and 3 3callcount (3 call count)s"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Leesburg, VA 20176

Simon

Job Details: 10/23/2023

CX complaints Icemaker not making ice .Inspected unit and replaced ice maker .Unit good to go.CX will wait for ice production.SZ

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS07

Near Crozet, VA 22932

Danny R.

Job Details: 10/23/2023

i found unit had cloged drain tube and leaking water cleared out cheksok also found water leak under homes wall unit checks ok after cleared tube cx will get wall looked at too .

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Waynesboro, VA 22980

Danny R.

Job Details: 10/23/2023

installed moptor che ksok

We serviced a

KITCHENAID DISHWASHER

Model KDTE204KPS1

Near Round Hill, VA 20141

Ricky E.

Job Details: 10/23/2023

"customer stated that the unit wasnt draining... verified issue and fnd power to the drain pump, but the pump wasnt pumping... unit will need the drain pump...; ordrng 1 w11462456 (drin pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FBS04

Near Washington, DC 20012

Brian F.

Job Details: 10/23/2023

"Installed new right RC door and gasket, installed new ice maker. Adjusted gasket with heat gun to generate seal. New ice maker passed test 120, filled on test 97. Unit is now working properly. Last stop of my day, office was closed, unable to call and schedule door pickup, I had enough space in my van so I took it with me."

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRMF706ESS04

Near Haymarket, VA 20169

Daniel J.

Job Details: 10/23/2023

per notes installed iceroom fan motor left onsite test 36 and 57 passed reset power

We serviced a

MAYTAG WASHER

Model MVW5430MW0

Near Waldorf, MD 20601

Davonte

Job Details: 10/23/2023

"cx complained unit wouldnt start a cycle. confirmed cx complaint. tried running a normal wash cycle but unit went to sense to done within a few minutes. ran diag cycle unit filled with water, drained. only agigitated for 3 seconds. unit will need capacitor and also ordering lower harness. use if needed.; ordrng 1 W11643701 (harness) and 1 W11395618 (capacitor)"

We serviced a

MAYTAG WASHER

Model MVW6230RHW0

Near Chesapeake, VA 23322

Branden R.

Job Details: 10/23/2023

came out to replace parts on unit disassembled and replace all parts needed for repair . tested unit is now running as designed .

We serviced a

KITCHENAID REFRIGERATOR

Model Ksss42qhw00

Near Leesburg, VA 20176

Simon

Job Details: 10/23/2023

"CX complaints refrigrator not cooling .Inspected unit and found that ref thermistor is bad, thermistor reads 8.21k ohms on ambient temp b/n 72 F to 75F .cx will buy the parts .CX paid only sevice call.$139.SZ"

We serviced a

WHIRLPOOL ALL IN ONE W/D

Model WFC682CLW0

Near Silver Spring, MD 20910

Brian F.

Job Details: 10/23/2023

"Cx states door won't unlock, inspected and confirmed. Found unit full of water, not draining. Found drain filter completely blocked with lint, cleared filter. Entered diagnostic mode, found saved f8e3, f9e1, and f0e2, cleared errors, ran auto test, completed with no errors. Sent cx a copy of owners manual. Unit is now working properly."

We serviced a

WHIRLPOOL WASHER

Model WFW3090JW0

Near Harpers Ferry, WV 25425

Ricky E.

Job Details: 10/23/2023

"customer stated that the unit was showing a den on the display.. verified issue and fnd unit in demo mode.. reset power and removed demo, unit cks ok.."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Silver Spring, MD 20910

Brian F.

Job Details: 10/23/2023

"Cx states water pooling at bottom of dispenser. Inspected and confirmed, unit still had protective plastic covering dispenser area, water was condensating under plastic near ice door, removed plastic, no air leaks from ice door. Water supply not connected to valve, connected water, tested, dispenser working properly, ice maker harvested and filled. Unit is working properly."

We serviced a

KITCHENAID COOKTOP

Model KGCD807XSS01

Near Aldie, VA 20105

Richard B.

Job Details: 10/23/2023

CX complant. cooktop not working. Prior diag found unit sprks all the time. Installed new spark module . now after reassembling the RR and LF burners continue to spark after igniting. Ordering spark switches and LF and RR heads. CX did not want the knobs. RB; ordrng 1 WP74010857 (switch left) and 1 WP74010858 (switch RT) and 1 WP7505P33960 (heaD lf) and 1 74007735 (HEAD rr)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF331PAHS1

Near ,

Sal R.

Job Details: 10/23/2023

CX complaint was that the dispensor door would not stay closed. I found that the dispenser door latch was faulty. CX also had drying concerns. I found that the heating element is heating in a diag test mode with no stored error codes. I found that CX is noit using Rinse Aid. I edjucated CX on the effects of using RA verses not. I had CX watch a quick You Tude vised on Finish Rinse Aid. Unit is ooperatering as desigend.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS09

Near Gaithersburg, MD 20878

Julian H.

Job Details: 10/23/2023

"CX complaint about unit making a sound put unit on test mode test121 damper & confirmed noise with CX noisy damper replaced part from VS & working properly; ordrng 1 WPW10594329 (damper (JH VS)), used 1 WPW10594329 (DAMPER (JH VS)) from stock"

We serviced a

MAYTAG DRYER

Model MEDB835DW4

Near Bel Air, MD 21015

Neil H.

Job Details: 10/23/2023

CX COMPLAINT UNIT MAKING SQEALING NOISE IT'S FROM THE PULLEY AND ROLLERS REPLACING BOTH ON RETURN $367.49 COLLECTED CX PAID IN FULL; ordrng 4 WPW10314173 (Whirlpool Dryer Drum Roller)s

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS

Near Leesburg, VA 20176

Simon

Job Details: 10/23/2023

CX complaints DW error code F8E4 .Inspected unit .found error code F8E4 float switch defective .unit need new float switch .ordered float switch.NO TY card left to CX .SZ; ordrng 1 W11545764 (float switch)

We serviced a

JENN-AIR DISHWASHER

Model JDB9800CWX2

Near Falls Church, VA 22043

Christian C.

Job Details: 10/23/2023

Installed OWI sensor. Tested unit no leaks. Ran through diag cycle. No issues. Cx paid for labor.

We serviced a

WHIRLPOOL MICROWAVE

Model WMH31017HZ4

Near Waldorf, MD 20603

Shane B.

Job Details: 10/23/2023

cx complaint is the units light not turning off. confirmed complaint. relay on baord is bad and unit will need a new control board. ordering part. schedule when available.; ordrng 1 W11552018 (contorl board)

We serviced a

WHIRLPOOL COOKTOP

Model SC8720EDB1

Near Cheltenham, MD 20623

Shane B.

Job Details: 10/23/2023

"cx complaint is the rear right burner not igniting. confirmed complaint. cx turned all other burners on. when he turned on the RR i heard no clicking from ignitor. if RF and RR are turned on at the same time the ignitor for RR clicks and unit ignnites. also found if left 2 burners are turned on the also turn on the downdraft fan. outlet is wired properly. i found no visable damage to harness. called techline, they informed me downdraft coming on is normal operation for left side of unit. advied replacing switch and if that doesnt fix it then it would need a harness. quoted cx for switch and advised him the harness is no longer available so he understands if siwtch doesnt fix it there is nothing else we can do. cx paid in full. schedule when part is available.; ordrng 1 WPY704512 (switch- va)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Brunswick, MD 21758

Ricky E.

Job Details: 10/23/2023

"customer stated that the unit was leaking from the underside of the unit.. couldnt verifie leaking, but can see where water has been.. need part...; ordrng 1 w11665769 (sump assy)"

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Chantilly, VA 20152

Richard B.

Job Details: 10/23/2023

"CX complant. Washer dosent work. after installing console , contol , actuater and motor , Unit now spins but dosent drain. Ordering drain pump. and harness. Further work needed. RB; ordrng 1 W11399437 (drai pump) and 1 w11643701 (harness)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Shenandoah, VA 22849

Danny R.

Job Details: 10/23/2023

"thermal fuse is open repleced checks ok; ordrng 1 WP3392519 (thermal fuse) and 1 (drvs), used 1 WP3392519 (THERMAL FUSE) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Leesburg, VA 20176

Simon

Job Details: 10/23/2023

"CX complaints top washer loads grinding or rubbing noise during spin,Inspected unit and found unit unbalanced and moving during the spin cycle .unit need suspension rods .ordred suspension rods kit..SZ; ordrng 1 W11400156 (suspension rod)"

We serviced a

JENN-AIR DISHWASHER

Model JDPSS244LL2

Near Midlothian, VA 23113

Joseph D.

Job Details: 10/23/2023

unit was failed upper rails must replace upper rails to enable operation of unit; ordrng 1 W11666271 (Track left) and 1 W11212734 (Track left)

We serviced a

WHIRLPOOL FREEZER

Model ED5GHGXMB00

Near Bowie, MD 20721

Shawn D.

Job Details: 10/23/2023

cx complaint fridge side is not cooling well he said it does get cold but nit cold enough. inspected unit and nothing is running lights on freezer side good fridge is 49. i noitced ice door is not closing and we have alot of ice build up on the evap drain at bottom snapped pic. i cant pull fridge out due to floor. i then fixed ice door and now closes good and cleared ice and drain is draining. collected for service fee and told cx to keep an eye on fridge and that service fee is goood for 30 days.

We serviced a

MAYTAG WASHER

Model MVW4505MW0

Near Odenton, MD 21113

Israel R.

Job Details: 10/23/2023

"Customer complaint unit is making squeeling noises when spinnig. I notice the unit is shaking a lot when i ran test. I found the suspesnion is getting weak in the rear. Unit will needs suspension. I then ran drain and sping and when is spinning i can hear grinding. I waited unitl stops spinnig. When is slow spinning. The unit makes a squeeling noise. I can hear the squeeling come from the top of the gearcase under the agitator. The tube seal on the gearcase maybe sliping. Unit will needs new gearcase, splutch and suspension.; ordrng 1 W11449840 (Gearcase) and 1 W11553312 (Splutch) and 1 W11130362 (suspension)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBFN502ESS02

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/23/2023

"Cx states RC doors not closing, tested and confirmed. Unit has updated door stops, but doors still not closing fully with door stops installed. Ordering new hinge pins, bushings, hinge extensions, and mylar shim kits.; ordrng 2 W11673500 (hinge)s and 2 WP2316859 (bushing)s and 1 W11416733 (hinge extension) and 1 W11418227 (hinge extension) and 2 W11171640 (shim-hinge)s"

We serviced a

KITCHENAID REFRIGERATOR

Model KFIS29PBMS00

Near Rockville, MD 20850

Julian H.

Job Details: 10/23/2023

GOT HERE installed drain cleared ice formation & defrost drain tested & going all the way down to pan now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Aberdeen, MD 21001

Neil H.

Job Details: 10/23/2023

CX COMPLAINT DAMPER MAKING NOISE WHEN OPENING AND CLOSING; ordrng 1 W11236851 (diffuser)

We serviced a

JENN-AIR MICROWAVE

Model JMW2427DB00

Near Silver Spring, MD 20905

Leon

Job Details: 10/23/2023

Clients complained was that units started to smoke. Confirmed the issue seeing that the turntable shaft Was melted and mowed it into the cavity of the microwave.Went into diagnostic mode client had a stuck key error went to the Turner table Activation and You could hear the turntable motor trying to spin.But the shaft will stuck to the unit. Called WPS. Send him a picture of the damage Safety wanted to client to give them a call To go over the options Client may need a new cavity but the part cannot be ordered ; ordrng 1 W10818723 (Cook tray) and 1 W11110134 (Turntable ring)

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ00

Near Washington, DC 20016

Sherwood

Job Details: 10/23/2023

cx complaint IM not working. arrived today and confirmed issue. found water valve getting 120vac and buzzing. water valve is also getting water to and pressure is good. removed filter and stioll was not filling. cx will need new water valve.; ordrng 1 WPW10217918 (water valve)

We serviced a

KITCHENAID RANGE

Model KDRS483VSS03

Near Washington, DC 20016

Sherwood

Job Details: 10/23/2023

cx complaiont large door not closing properly. arrived installed hinge door no longer goes opens past 90 degress but also still not activating door switch. called TL advised it could either be door frame or receiver. so ordering receiver and also bulb; ordrng 1 WP4455605 (reciever) and 1 WP4455606 (receiver) and 2 WPW10169757 (bulb)s

We serviced a

MAYTAG DRYER

Model MED5630HW2

Near Washington, DC 20017

Samuel R.

Job Details: 10/23/2023

cx complaint unit is not drying properly.inspected unit and found unit heating properly.unit would cycle heat properly.will need airflow meter to see if were getting proper airflow.; ordrng 1 airflowmeter (airflow meter)

We serviced a

WHIRLPOOL WASHER

Model NTW4519JW2

Near Chevy Chase, MD 20815

Brian F.

Job Details: 10/23/2023

"Cx states washer basket not balanced. Entered diagnostic mode, found saved f2e1 (stuck key) and f0e5 (off balance load detected). Tested according to service pointer W11684122 Rev B, light not shining through holes in basket. Ordering new basket. Informed cx basket will be shipped to them, check for damage from shipping, call office to schedule return trip.; ordrng 1 W11172199 (basket)"

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near Havre de Grace, MD 21078

Neil H.

Job Details: 10/23/2023

CX COMPLAINT UNIT LEAKING BUT WE FOUND WHEN TESTING THAT THE LEAKING IS FROM THE SUMP/DRAIN LINE SO CX WILL GET A PLUMBER UNIT SHOWED NO LEAKING

We serviced a

AMANA DRYER

Model NED4655EW1

Near Crofton, MD 21114

Israel R.

Job Details: 10/23/2023

"Customer complaint unit is not spinning. I tested the unit and the motor is turning on but the drum is not spinning. Found the pulley on the motor has crack and split the belt. Repalced motor pulley and belt. Unit is back to normal operations.; ordrng 1 341241 (belt,drive IR VS), used 1 341241 (BELT IR VS) from stock, pckd up 1 WP8066184 (Pulley)"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HWD

Near Reston, VA 20191

Jason A.

Job Details: 10/23/2023

CX complaint WASHER display stuck at 17 & continues to spin nonstop & doesnt advance. Cannot cancel - have to unplug & start a new cycle. Water leak. > JJ; ordrng 1 W11413407 (valve dispenser assym) and 1 W11478525 (fascia)

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Chantilly, VA 20152

Richard B.

Job Details: 10/23/2023

"cx complant , element falling. Inspected unit and found microwave element falling down due to broken suport. Removed all components on top of microwave to get to hold down screws on top plate. Removed top plate , Installed new support . , Reassembled unit and tested unit.When taking apart , Found halogen bulb is no longer working. Ordering halogen bulb. urther work needed. RB W.; schdld next appmnt for 10/30 MON !"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Knotts Island, NC 27950

Branden R.

Job Details: 10/23/2023

"cx complaint unit not making ice , checked unit and found ice maker lost home postion not allowing unit to cylce . tested and found valve on unit bad not putting in enough water to allow ice maker to cycle causing it to lose home postion . also slow flow out of water dispencer . ordering new ice maker and valve for repair. was going to use pre id but it was not sent over to me ordering all parts for repair .; ordrng 1 W11546935 (ice maker) and 1 W11546685 (valve)"

We serviced a

JENNAIR RANGE

Model JDRP436HL01

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/23/2023

"Replaced control board, the part was defective, the light didn't turn on anymore not even with the door open. Reordering control board W11334164. Left UI with cx; ordrng 1 W11334164 (control board)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ07

Near Pasadena, MD 21122

Israel R.

Job Details: 10/23/2023

Customer complaint unit is still freezing up the switch. I found the swith is catching and some frost around. I also found the door is hard to open and hard to close. Slider also not pulling the door strong. Unit will needs new sliders and door switchs. Sliders not in stock. Call customer when parts are available.; ordrng 1 W11396033 (Door switch) and 2 W11265130 (slide)s and 1 rivetGUN (RIVET GUN)

We serviced a

WHIRLPOOL FREEZER

Model WRT318FZDB09

Near Reading, PA 19610

Cody H.

Job Details: 10/23/2023

"Was able to access unit and replace parts per previous visit. Heated gasket to form to cabinet, unit now works as designed. no further work needed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near New Cumberland, PA 17070

Fred G.

Job Details: 10/23/2023

i was able to access unit and replace the filter housing as per previous tech. I found unit now dispenses water as designed. unit checks good.

We serviced a

WHIRLPOOL DRYER

Model WED7120HW0

Near Chesterfield, VA 23832

Chris B.

Job Details: 10/23/2023

cx comp unit is very loud insp unit conf cx comp found blower wheel hitting hosuing unit will need blower wheel housing and motor to complete repair; ordrng 1 WP697772 (wheel) and 1 W10888146 (housing) and 3 WP489463 (screws)s and 1 279787 (motor)

We serviced a

MAYTAG WASHER

Model MVW6200KW3

Near Herndon, VA 20171

Jason A.

Job Details: 10/23/2023

"CX complaint WASHER wont start / advance cycle. Replaced strike. Ran test wash. Start Quick wash cycle & unit locks lid & advance to agitate > JJ; ordrng 1 W11457841 (RX, V/S)"

We serviced a

WHIRLPOOL ICE MAKER

Model WRS335SDHM06

Near Owings Mills, MD 21117

Shane M.

Job Details: 10/23/2023

"cx complaint the unit isnt dispensing ice. found a locked up auger motor. can hear auger trying to work but no rotation. ordering auger motor, coupling & cover.; ordrng 1 W11671282 (auger motor) and 1 WPW10169511 (coupling) and 1 W11307589 (cover)"

We serviced a

KITCHENAID DISHWASHER

Model KDTM404KPS2

Near Bethesda, MD 20817

Roberto I.

Job Details: 10/23/2023

"CX complaint water leak from right side.Ran test mode, found no errors. Pulled unit out the cabinet and ran a test cycle. Found the tub leaking from the joint between right wall and base. Ordering tub W11409866. **2 COUNTS** per tub replacement; ordrng 1 W11409866 (tub (ship to cx)) and 1 2 counts"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT313CZLZ00

Near Washington, DC 20015

Brian F.

Job Details: 10/23/2023

"Cx states unit not cooling. Inspected and confirmed, found evap drain hole blocked by ice, frost/ice in air flow channels and on fan. Cleared all ice/frost, attatched defrost heater to all clips on drain pan, reassembled. Powered on unit, compressor turned on, evap fan running. Unit is now working properly."

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