Service History 109 - VIA Appliance

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near New Oxford, Pennsylvania 17350

Drew B.

Job Details: 10/24/2023

replaced acu tested chgeck good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX735SDHZ08

Near Richmond, Virginia 23231

Chris B.

Job Details: 10/24/2023

replaced ui and control unit working as desighned

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Chester, Virginia 23831

Chris B.

Job Details: 10/24/2023

cx comp unit will not wash insp unit found foe3 over load code advised cx on use and care tested unit threw diag mode twice and started load with cx waited for load to wash unit workinga s desighned

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Pasadena, Maryland 21122

Israel R.

Job Details: 10/24/2023

"F5E2 Door lock error. Customer complaint unit is squeeling during slow spin. Ran test found F5E2. Customer complaint unit is making squeeling and bearing sounds like grinsing.I notice the tube is not round. I found the squeeling noise is coming from a shock absorber and also the vellow is rubbing against when it spins. Unit will need new tub, bellow and shock absorbers. Needs 2 count and a second person. Customer said that he is not paying and if he has to pay make sure we call him becasue in the warranty page says 1 year parts and labor and second tech is labor. Custoemr will call when part comes to his house.; ordrng 1 W11460604 (Tub) and 4 W11316766 (Shock Absorber)s and 1 W11314648 (bellow)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Moseley, Virginia 23120

John P.

Job Details: 10/24/2023

Cxs complaint top of freezer door sweating confirm complaints ordering gaskets; ordrng 2 W11159728 (Gasket)s

We serviced a

WHIRLPOOL WASHER

Model WTW8127LC1

Near Sparks Glencoe, Maryland 21152

Shane M.

Job Details: 10/23/2023

"installed parts ordered by tech. calibrated the unit, unit working properly. changed dispenser to 4x for cx."

We serviced a

KITCHENAID REFRIGERATOR

Model KUDF204KSB00

Near White Hall, Maryland 21161

Shane M.

Job Details: 10/23/2023

"cx complaint the unit isnt making ice. found ice stuck on top of unit, called techline advised to replaced gaskets w pemagum sealer to back of unit where fill tube goes into unit.; ordrng 1 W11568947 (gasket fz) and 1 W11360665 (sash gasket fz) and 1 W11579578 (short gasket fz) and 1 W11568837 (gasket rc) and 1 W11360665 (sash gasket rc) and 1 W11579578 (short gasket rc) and 1 212643 (sealer pemagum)"

We serviced a

MAYTAG WASHER

Model MVWC465HW4

Near Carlisle, Pennsylvania 17013

Fred G.

Job Details: 10/23/2023

"I was able to access unit and replace the control, and actuator as per previous visit. tested unit and found unit now checks good."

We serviced a

MAYTAG WASHER

Model MFW9700SQ0

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 10/23/2023

replaced part and tested unit now working properly.called cx and go no answer left voicemail.

We serviced a

WHIRLPOOL WASHER

Model WFW6620hw3

Near Washington, District of Columbia 20007

Samuel R.

Job Details: 10/23/2023

cx complaint unit is leaking.inspected unit and found bellow gasket to have a tear.replaced bellow gasket and tested unti no leaks.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDM01

Near Alexandria, Virginia 22308

Lloyd B.

Job Details: 10/23/2023

"Cx complained the unit did not cool correctly. Inspected the unit and found a ball of ice on the evap cap tube. Explained all to tech support and they say its a sealed system leak. Unit needs new evap, compressor and drier. Sealed system tech required. 3 job count; ordrng 1 W10836706 (evap) and 1 WPW10507886 (compressor) and 1 WPW10143759 (drier)"

We serviced a

KITCHENAID REFRIGERATOR

Model KBSD708MPS00

Near Alexandria, Virginia 22307

Lloyd B.

Job Details: 10/23/2023

"Cx complained the unit leaked from the ice maker. Inspected the unit and found it makes ice well, just a few drips from the bottom. Unit needs new ice maker; ordrng 1 W11626124 (ice maker)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS00

Near Bethesda, Maryland 20817

Julian H.

Job Details: 10/23/2023

CX complaint about unit not dispensing water making slow ice & display from pantry ui not working inspected temps on arrival FC0* RC35* icebox7* checked water & only dripping went to supply & slow drips going to unit told CX & he fix water filter to supply unit started to dispense water properly checked power to ui & voltage dropping need parts; ordrng 1 W11170612 (harns-wire) and 1 WPW10769076 (cntrl-elec pantry ui)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near Washington, District of Columbia 20009

Samuel R.

Job Details: 10/23/2023

replaced water valve and tested unit.no leaks and unit is now working propelry

We serviced a

MAYTAG WASHER

Model MVW5430MW1

Near New Market, Virginia 22844

Danny R.

Job Details: 10/23/2023

found conection at the water vavle was losooe not filling with hot water . had erro for not enough water . fill fine with water after harness adjusted .

We serviced a

AMANA REFRIGERATOR

Model ART104TFDW03

Near Washington, District of Columbia 20008

Julian H.

Job Details: 10/23/2023

"GOT HERE replaced parts pulled system to 30 inch vacuum & holding filled unit with 47gr of r600a & holding charge MUST WAIT 24 HRS TO SEE UNIT TO DESIRED TEMPS; ordrng 1 W11506635 (process stub(JH VS)), used 1 W11506635 (COUPLER process (JH VS)) from stock"

We serviced a

MAYTAG DRYER

Model MED4500MW0

Near Stafford, Virginia 22556

Robert W.

Job Details: 10/23/2023

Replaced idler and tested unit is working properly.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Friendship, Maryland 20758

David J.

Job Details: 10/23/2023

Customer complaint auger motor does not dispense ice after previous visit. I had found the yoke stripped on Auger motor arrived today and removed icemaker assembly with auger motor disassembled whole unit and reinstalled all new parts tested unit after reassembling and ice is now being dispensed. Unit is working as designed job complete

We serviced a

WHIRLPOOL WASHER

Model WTW5010LW0

Near Owings, Maryland 20736

David J.

Job Details: 10/23/2023

"Customer complaint unit was making a loud grinding noise when unit was slowing down after spin cycle arrived today and verified complaint found no error codes, but during diagnostic cycle, I could hear unit grinding a little bit, and when it was slowing down, it sounded like the actuator had not engaged all the way, causing the splotch to grind. Disconnected unit and went underneath and replaced all parts that were pre-diagnosed found white dust, all over splotch and actuator. Reassembled unit and powered unit ran diagnostic cycle again and now that sound is gone. Unit is now working as intended. Job complete ; ordrng 2 W11481722 (Actuator DX VS)s, used 1 W11481722 (Actuator DX VS) from stock"

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Washington, District of Columbia 20012

Brian F.

Job Details: 10/23/2023

"Cx states quick cycle can sometimes take as long as 90 minutes. Entered diagnostic mode, found saved f2e1 (UI stuck button) and f0e3 (overload). Cleared errors, ran auto test, completed with no errors, ran DLMS calibration and another auto test, unit is working properly. Recommended cx run clean washer cycle, use quick wash for smaller, more lightly soiled loads."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS322FDAM04

Near Lititz, Pennsylvania 17543

Justin L.

Job Details: 10/23/2023

Was able to access unit and replace icemaker. Watched as it went through harvest and fill now checks good no further work needed

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC500ESS01

Near Arnold, Maryland 21012

Israel R.

Job Details: 10/23/2023

Customer complaint unti valve is cracked. I quoted and went to get the part to the shop.; ordrng 1 WPW10238100 (valve-inlt 121.06)

We serviced a

AMANA DRYER

Model NED4655EW1

Near Woodbine, Maryland 21797

Justin S.

Job Details: 10/23/2023

replaced the pulley nut and belt and tested. the unit is now spinning blowing and heating good. the unit is now good

We serviced a

WHIRLPOOL DISHWASHER

Model DU915QWDB1

Near Hanover, Pennsylvania 17331

Bernard M.

Job Details: 10/23/2023

"Cx complaint the dishes on the upper racj aren't getting clean. Ran unit on normal settings, unit filled then pump camne on. Found the lower spray arm rotates spraying water, but the upper arm doesn't move. Found the upper arm wasn'r secure to the supprt. Reconnected and ran normal cycle and both arms rotate washing dishes. Unit checks good"

We serviced a

MAYTAG DRYER

Model MED6230HW2

Near Vienna, Virginia 22180

Jason A.

Job Details: 10/23/2023

CX complaint DRYER doesnt heat - Unit shuts off before load is dry. Test dryer heats. Replaced moisture sensor & test with wet towel & sensor now works & time display increases when shorted + counts down to fluff with towel removed. Unit doesnt heat up on sensor cycles. Only timed dry heats to over 180F >; ordrng 1 WP3391914 (thermal fuse) and 1 279973 (thermal cutoff) and 1 WP8577274 (thermistor)

We serviced a

WHIRLPOOL WASHER

Model WFW5605MW0

Near Washington, District of Columbia 20002

Samuel R.

Job Details: 10/23/2023

"replaced door latch, tested unit and did not get any signs of leaks."

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ2

Near Chesapeake, Virginia 23322

Branden R.

Job Details: 10/23/2023

"cx complaint unit making loud noise while washing , checked unit and found no error codes but did find bad sump and pump calling to pump water but locking up . ordering new sump and pump for repair to unit .; ordrng 1 W11633261 (sump and pump)"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSC703HPS04

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 10/23/2023

fridge not dispensing water found resivor froze over steamed now dispensing added gaskets to fan scroll

We serviced a

WHIRLPOOL OVEN

Model WOD51EC0HS20

Near Fredericksburg, Virginia 22406

Robert W.

Job Details: 10/23/2023

"CX Complaint is the unit gave error F8E1, Put unit in diag and found error F3E2 and F6E4 no F8E1 error ran diag cycle and tested fans they are working Called techline due to issues. Ohm out temp sensor and its good tested power to lower fan should be 2-5VDC board is putting out 13.36DC-V Techline said change out board lower oven blower lower oven.; ordrng 1 W11261169 (Control lower oven)"

We serviced a

WHIRLPOOL DRYER

Model WED7120HW3

Near Haymarket, Virginia 20169

Daniel J.

Job Details: 10/23/2023

dryer check vent error coming up during cycle tested on normal dry empty before cooling down check vent came up removed door cleaned blower wheel tested thermistor 9.8 ohms replaced and tested again on timed dry ran for over 20 mins nothing flashing up

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Spotsylvania Courthouse, Virginia 22551

Robert W.

Job Details: 10/23/2023

"Replaced diffuser and RC fan motor, found the dual valve is leaking when water is dispened or Im calls for water, Pulled unit and shut off water Ordering dual valve; ordrng 1 WPW10341329 (Valve)"

We serviced a

WHIRLPOOL WASHER

Model Wfw97hexw2

Near Williamsburg, Virginia 23188

Justin W.

Job Details: 10/23/2023

"cx complaint unit not running and showing error code f6e1. checked unit to find error codes f6e1, f9e1, f0e1. found door is locking and nothing else is happening. quoted cx total 885.29, parts 501.22, shipping 15, labor 200, tax 30.07, WPW10442138 control WPW10241025 drain pump"

We serviced a

WHIRLPOOL DRYER

Model MEDE500VW1

Near Baltimore, Maryland 21229

Robert L.

Job Details: 10/23/2023

"cx complaint noisy and smetimes wont turn large loads, found debris blower and belt slipping, replaced rear rollers, idler pulley and belt, vacuumed out base, and cleared blower wheel housing, tested all ops ok, if cx calls abck with heavy load issue, order motor and blower wheel"

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Hopewell, Virginia 23860

Chris B.

Job Details: 10/23/2023

replaced console and panel unit working as desighned

We serviced a

KITCHENAID REFRIGERATOR

Model KRMF706ESS01

Near Bethesda, Maryland 20814

Roberto I.

Job Details: 10/23/2023

"CX complaint lights flickering, crisper drawer not sliding, ice and wayter on the bottom of the Rc.Confirmed water/ice on bottom of rc, drain and drain pan ok, found water leaking again from the icebox adapter, also possible issue with inlet valve. Confirmed light flickering, found bad led module in the Rc. Confirmed right crisper drawerr not sliding in, proventing right door to close and seal properly, noticed of bowled crisper cover, making draver very hard to slide. Unit needs icebox adapter W11126056 (rop1y), dual inlet valve WPW10341329, crisper cover W11561069, and led kit W11683244 per sp.; ordrng 1 W11126056 (icebox adapter (Rop1y)) and 1 WPW10341329 (dual inlet valve) and 1 W11683244 (led kit) and 1 W11561069 (crisper cover)"

We serviced a

WHIRLPOOL DRYER

Model Wed5800sw0

Near Edgewater, Maryland 21037

Israel R.

Job Details: 10/23/2023

"Customer complaint unit is not starting. Found the door switch is very loose and may need to be replace.. I replace the switch from vs. Unit is starting unit is heating. Unit is back to normal operations. Collected in full.; ordrng 1 WP3406107 (switch-dor 16.55), used 1 WP3406107 (Door switch IR VS) from stock"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF555SDFZ16

Near Clarksburg, Maryland 20871

Justin S.

Job Details: 10/23/2023

the unit was unplugged when i arrived and had the doors open. says the unit worked for a few days but not just the freezer light illuminates. found the freezer light does come on but not the refrigerator lights. the ice and water does not activate. the ui does not illuminate. all connections at the main control and door harness are good. no damage to the power cord. the unit needs the controls; ordrng 1 W11548534 (control) and 1 W11642015 (ui)

We serviced a

WHIRLPOOL WASHER

Model MVWB865GWO

Near Waynesboro, Pennsylvania 17268

Andrew S.

Job Details: 10/23/2023

Per previous tech I returned to replace the parts. When I tipped the unit back I found that the gearcase has started leaking oil and the shaft has play in it. I am ordering the gear case. I was unable to get the agitator off. I am also ordering the agitator and spanner. Please contact cx when the parts are available to schedule the return visit.; ordrng 1 W11393685 (Gear case) and 1 W11550891 (Agitator) and 1 W10909670 (Spanner Nut)

We serviced a

WHIRLPOOL OVEN

Model WFG320M0BS3

Near Baltimore, Maryland 21216

Dustin F.

Job Details: 10/23/2023

"replaced parts and tested unit, unit now working as intended."

We serviced a

WHIRLPOOL WASHER

Model MVWC565FW1

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 10/23/2023

Replaced latch and control to eliminate issues with not locking. Unit working properly. No other issues noted

We serviced a

KITCHENAID MICROWAVE

Model KOCE500ESS22

Near Yorktown, Virginia 23692

Lucas R.

Job Details: 10/23/2023

"cx complaint glassshattered upon delivery, checked unit, verrified unit within 30 days of delivery, outer glass shattered, replaced outer glass, nameplate not included on new panel, ordering nameplate to complete.; ordrng 1 W10909682 (nameplate)"

We serviced a

KITCHENAID DISHWASHER

Model KDFE204KPS1

Near Kensington, Maryland 20895

Roberto I.

Job Details: 10/23/2023

"Cx complaint water leaks from the vent to the floor once I open the door after any cycle.Ran diag, no errors. Removed outer door, found water standing inside the console, where this joints the vent. Ran a test cycle, the vent worked. Ordering vent W11649995, deflector W11545290, and outer door W11625194.; ordrng 1 W11649995 (vent) and 1 W11545290 (deflector) and 1 W11625194 (outer door)"

We serviced a

KITCHENAID MICROWAVE

Model KMHS120ESS11

Near East Petersburg, Pennsylvania 17520

Justin L.

Job Details: 10/23/2023

cx complaint light issues. Was able to access unit and verify complaint. Found triac on control shorted keeping light on at all times shorting lamp. Replaced control and lamp and tested unit now operates as designed no further work needed

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Lancaster, Pennsylvania 17602

Justin L.

Job Details: 10/23/2023

Was able to access unit and replace parts. Calibrated and tested unit now operates as designed no further work needed

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHZ08

Near Sykesville, Maryland 21784

Brian R.

Job Details: 10/23/2023

came out to replace parts. shut water off and pulled housing and went to install new one and line push locks are missing so cant install. will need to reorder housing. installed other parts.; ordrng 1 W11162042 (Filter Housing)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FZDW10

Near Columbia, Maryland 21045

Emmanuel R.

Job Details: 10/23/2023

"Cs unit never cooled ,new unit. Previous tech suspected a ss leak but didnt order an evap. I cut into the system and installed process stub and added dye. Filled with 125psiof nitrogen, held nitrogen for over 45mins, pulled a -29 vaccum and it also held the vaccum.System has no r600 when i cut into the system . No leaks detected at this time. Filled with 50g r600 , unit started buidling a frost pattern and pressures a great. Advised to leave unit plugged in and if it stops cooling again to call us back. Pre-id evap.; ordrng 1 looklook (If customer calls back bring evap.)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ04

Near Columbia, Maryland 21046

Emmanuel R.

Job Details: 10/23/2023

"Upon arrival pressures are low low side -25 and +25 high side , partial frost pattern. Replaced evap ,compressor and drier. Filled with 140psi of nitrogen and it held pressures for 25mins, vaccumed unit down adn it also held the vaccumed. Filled with 56g r600 and it started buidling a frost pattern. Pressures are -10 and +50 discharge line getting warm. All fan are running."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV00

Near Laurel, Maryland 20723

Emmanuel R.

Job Details: 10/23/2023

"Cs unit is freezing food on top shelves, confirmed complaint. I found the unit is a little crowded in certain area so cooling is being affected. Temps at the moment is 0fc 37 rc, temps are ok. Advised customer to move food away from the walls of unit and possibly adjust temps on the UI. thermistor ohmed out ok, baffle motor is ok too. Problem persist I advised to replace control board. Collected for svc call."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJB00

Near Laurel, Maryland 20723

Emmanuel R.

Job Details: 10/23/2023

"Cs unit stopped cooling in the rc and making a noise, confirmed complaint> I found the unit didnt go into defrost, so the ice blocked the vents and ice hitting the fan. Defrosted unit and verified heater does come on manually. Unit need a control board. Thermsitor unservicable.; ordrng 1 W11446726 (control)"

We serviced a

WHIRLPOOL DRYER

Model WED8127LW2

Near Baltimore, Maryland 21211

Dustin F.

Job Details: 10/23/2023

"cx complaint: unit not heating. Inspected unit, confirmed CX complaint. found F1E1 for main control fault. confirmed 240v getting to control but wrong voltage leaving control to heater circuit. unit needs new control.; ordrng 1 W11618916 (CONTROL)"

We serviced a

WHIRLPOOL FREEZER

Model WZF56R16DW00

Near Catonsville, Maryland 21228

Robert L.

Job Details: 10/23/2023

"installed gasket , control and thermistor per previous, tested all ops ok"

We serviced a

MAYTAG WASHER

Model MHW8630HC4

Near Sparks Glencoe, Maryland 21152

Shane M.

Job Details: 10/23/2023

"cx complaint the unit isnt washing properly. and keeps throwing sd error code. pulled error codes, found a F5E2 error? put unit into test mode, unit passed test 12 twice. called techline."

We serviced a

KITCHENAID OVEN

Model KODE500ESS20

Near Baltimore, Maryland 21209

Dustin F.

Job Details: 10/23/2023

"cx complaint: upper Oven sometimes throws a code and wont workInspected unit, confirmed CX complaint found F8EO code stored for coolant fan issue. Unit needs 2 techs to remove and continue diag. Unit will more then likely need control and upper cooling fan replaced. Setting both as return visit, contacted office scheduled 2 tech for 11/2/23; saved tckt"

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC300ESS01

Near Kensington, Maryland 20895

Roberto I.

Job Details: 10/23/2023

"Replaced part, the icemaker cycle and filled ok, water dispenser tested ok, no leaks."

We serviced a

KITCHENAID FREEZER

Model KFIS27CXMS5

Near Reisterstown, Maryland 21136

Shane M.

Job Details: 10/23/2023

cx complaint the unit leaking in fz. found a frozen over evap drain. replace draintube. cx paid svc plus labor.

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Parkville, Maryland 21234

Dustin F.

Job Details: 10/23/2023

"cx complaint: door was stuck shut and handle came off.Inspected unit, confirmed Complaint. found top door hinge ceased up and held door shut disabling the handle. Greased hinge and tested door, door now opens good and hinge is good but unit now needs new handle to prevent air escaping unit through door.ordering new handle; ordrng 1 W10861225 (handle)"

We serviced a

JENNAIR MICROWAVE

Model JMC2427LL00

Near Washington, District of Columbia 20016

Sherwood

Job Details: 10/23/2023

cx complaint mw door not closing properly. arrived today and new door was also damaged. will have to reorder. installed harness. mw is working as designed.; ordrng 1 w11602617 (door)

We serviced a

WHIRLPOOL RANGE

Model WFG550S0LZ4

Near Falls Church, Virginia 22042

Christian C.

Job Details: 10/23/2023

"Installed control board, and spark module. Tested unit and bake igniter is not sparking. Ordering bake igniter.; ordrng 1 W11524031 (bake igniter)"

We serviced a

MAYTAG DRYER

Model MED7230HW3

Near Burtonsville, Maryland 20866

Emmanuel R.

Job Details: 10/23/2023

"Cs unit is not drying clothes, couldnt confirm complaint. I found no error codes in the system , unit blows ,heats and tumbles great. Replaced moister sensor for assurance, Aslo found the exhuast hose was very long and snaked around so i tried to straighten it as much as possible, also found exhaust hose is really dirty, see pictures. Cleared off some lint but customer is going to hav to call a vent cleaning service. Unit is working as designed,"

We serviced a

MAYTAG DRYER

Model MED6230HW3

Near Midlothian, Virginia 23112

John P.

Job Details: 10/23/2023

Cx complaint unit making noise checked unit found blower wheel has separated causing noise ordering needed parts; ordrng 1 WP697772 (Blower wheel) and 1 W11549461 (Motor) and 1 W10888146 (Housing) and 1 W11481730 (Mount)

We serviced a

WHIRLPOOL FREEZER

Model WRF767SDHZ04

Near Cartersville, Virginia 23027

Joseph D.

Job Details: 10/23/2023

Unit was cooling properly 1 week ago. Ice ball formed at cap tube. Highside 60psi. Lowside -20 psi. Freezer 20 degrees. Fridge 42 degrees. Techline recommended nitrogen flush and cutting cap tube at evaporator back as far as possible. ; ordrng 1 4387444 (Evap kit) and 1 Nitrogen (Nitrogen)

We serviced a

MAYTAG DISHWASHER

Model MDB8959AWs6

Near Rockville, Maryland 20852

Roberto I.

Job Details: 10/23/2023

"CX complaint poor wash on top rack, not drying dishes.Ran test mode, no errors. The unit worked ok during test cycle, but the top sray didn't spin (poor water pressure). The heater turned on at the and. The heated dry key worked ok. Possible issue with clogged od broken chopper blade. Found lower spray arm stuck with the hub, and must be broken in order to access the sump. Quoted repair $456.01, with $110 labor for lower spray arm WPW10330588, hub WPW10077898, seal WP8268340 and chopper blade W10083957V replacement. Cx needs more time to make a decision. Collected $139; ordrng 1 WPW10330588 (lower spray arm) and 1 WPW10077898 (hub) and 1 WP8268340 (seal) and 1 W10083957V (chopper)"

We serviced a

MAYTAG WASHER

Model MHW5100DW0

Near Potomac, Maryland 20854

Roberto I.

Job Details: 10/23/2023

"Cx complaint washer not starting making anoise and beeping.Plugged unit in, the drain pump started. The control panel didn't respond properly, and after several attempts I was able to run test mode. Found F3E1 and F8E3 erros. Pressure hose and air trap ok, drain pump filter ok. The pressutre switch received 5Vdc from the control. The test cycle didn't start, the unit didn't even fill the water, the control panel stopped responding again. Quoted repair $1,139.10 with $110 labor for control board W11029844, control panel W10859004, and pressure sensor WPW10448876 replacement. Cx declined, collected $139 with check; ordrng 1 W11029844 (control board) and 1 W10859004 (control panel) and 1 WPW10448876 (pressure sensor)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS571CIHW05

Near Midlothian, Virginia 23112

John P.

Job Details: 10/23/2023

Installed UI tested working as designed.

We serviced a

JENN-AIR COOKTOP

Model JGC7636BS01

Near Potomac, Maryland 20854

Roberto I.

Job Details: 10/23/2023

"CX complaint LR led light indicator not working. Confirmed complaint, removed top, found light and clip out of place. reinstalled part, the unit worked as designed."

We serviced a

WHIRLPOOL HOOD

Model UXD8636DYS6

Near Edgewater, Maryland 21037

Israel R.

Job Details: 10/23/2023

Customer complaint unit vent is not coming up and the button has to be held down to go up or down. I found the unti is going up for me today but is not going down by it self. Unit is going to need motor and vent position sensors. All come in one assembly on the motpor assembly. Ordering motor assembly and Screw sometimes it breaks. Call custoemr when part is available. This usially takes a while to take if possible make it a 2 count or have call close to this house so i dont have to rdrive too much.; ordrng 1 W11187731 (motor) and 1 WPW10422764 (screw)

We serviced a

KITCHENAID RANGE

Model KFGG500ESS6

Near Washington, District of Columbia 20011

Brian F.

Job Details: 10/23/2023

"Cx states gas smell, oven wouldn't light. Plugged in unit, turned on gas, started 350* bake, valve opened, ignitor started sparking, burner lit and oven started heating. Oven heat to temps, gas shut off, waited for burner to cycle back on, valve opened, ignitor sparked and burner lit. Ran broil cycle, valve opened, ignitior sparked, burner lit. All surface burners lighting properly. Did not detect any gas leaks while testing unit, no saved errors, completed auto test with no errors, unit is working properly."

We serviced a

MAYTAG WASHER

Model MVWX655DW2 IT

Near Midlothian, Virginia 23112

John P.

Job Details: 10/23/2023

Upon arrival was able to remove the wash plate replaced hub and found pulley on motor wobbling and making noise also found weak suspension ordering belt suspension and motor; ordrng 1 W11130362 (Suspension) and 1 W11497303 (Motor cbe) and 1 W11239857 (Belt)

We serviced a

WHIRLPOOL RANGE

Model MGR6772BDS

Near Washington, District of Columbia 20011

Brian F.

Job Details: 10/23/2023

"Cx states lower oven not heating, tested and confirmed. Bake igniter recieving 120VAC, measuring open. Ordering bake igniter.; ordrng 1 WP74007399 (igniter- b)"

We serviced a

WHIRLPOOL RANGE

Model WEE730H0DS0

Near Fallston, Maryland 21047

Neil H.

Job Details: 10/23/2023

REPLACED THE MEMBRANE UNIT TESTED GOOD RAN BAKE 350 THAN 450 UNIT CHECKED GOOD.

We serviced a

WHIRLPOOL OVEN

Model WOS51EC7AS02

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 10/23/2023

Found unit with open main fuse replaced thermal fuse and unit now working properly

We serviced a

WHIRLPOOL OVEN

Model WOD52ES4MW00

Near Kingsville, Maryland 21087

Dustin F.

Job Details: 10/23/2023

"Cx complaint: concerned about chip in handle. Inspected unit, confirmed CX complaint. CX had me explain to her how wed go about replacing the handle. i went over step by step including safety equipment used. cx didnt like the process and did not want me to order a new handle to be replaced."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX986SIHZ00

Near Thurmont, Maryland 21788

Andrew S.

Job Details: 10/23/2023

Cx complaint is that the FC light and the lights in the top of the RC are dim. Upon arrival I verified the issue. I then found that the unit falls under the SPW11460554. I am ordering the corresponding LED kit. Please contact cx when the parts are available to schedule the return visit. s191aq.; ordrng 1 W11683243 (LED kit)

We serviced a

AMANA RANGE

Model AER6303MMS0

Near Upper Marlboro, Maryland 20772

Shane B.

Job Details: 10/23/2023

"cx complaint is 2 of the burners going out. the front left and rear right. confirmed complaint. inspected and found both elements are broken. no signs of issue with switches, just broken elements. ordering 2 elements. schedule when parts are avialable.; ordrng 2 WP8273993 (elmnt-surf)s"

We serviced a

KITCHENAID FREEZER

Model KRFF507ESS01

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 10/23/2023

"Cx complaint is unit not cooling and lights not working. Found the compressor running on arrival and warmer than room temp in both compartments. Observed no frost patter on either evap. Found the leak to be on the RC evap, oil leaked down onto the evap housing and damaged that as well as the drip tray. Replaced LED's and left evap fan on site to replace with evap. Unit will need 3 CT SEALED SYSTEM. Cannot reschedule at this time.; ordrng 1 WPW10469927 (housing) and 1 W11457241 (drip tray) and 1 W11492867 (evap) and 1 W10832994 (compressor) and 1 W10143759 (drier (service)) and 1 W11506635 (coupler)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Powhatan, Virginia 23139

Joseph D.

Job Details: 10/23/2023

Replaced adjusters and unit working properly. Upper rack now secure.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Manakin-Sabot, Virginia 23103

Joseph D.

Job Details: 10/23/2023

Unit with pulley cover rubbing on pulley must replace pulley cover to eliminate noise issue; ordrng 1 W11409708 (Pulley cover)

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Richmond, Virginia 23231

Chris B.

Job Details: 10/23/2023

replced inlet valve tested hot and cold and calibrated unit insp for leaks unit working as desighned

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ2

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 10/23/2023

cx complaint unit runs for a little then displays h2o. inspected unit and entered diag and found f8e1. cleared code and ran auto test and found water pressure to unit was a little low. I found correct voltage to valve. I did replace valve and found same results. I adviced cx to get a plummer to address water pressure. unit checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM02

Near Richmond, Virginia 23224

Chris B.

Job Details: 10/23/2023

cx comp unit will not cool insp unit conf cx comp cx had unit unplugged apon arrival plugged in unit found comp not turning on insp unit found wire not seated in start device seated wire tested unit working as desighned

We serviced a

WHIRLPOOL FREEZER

Model KRMF706ESS01

Near Marriottsville, Maryland 21104

Brian R.

Job Details: 10/23/2023

cx has multiple issues with unit. says door gaskets are tearing. also has a big temp issue in fridge and unit not making ice but alittle here and there. took temp readings of 6 in freezer 46 in fridge 17 through ice maker and no high speed on fan when listening to it come on. found FF evap froze over and blocking cold air. will order parts needed and as soon as everything goes through office will schedule.; ordrng 1 W11087438 (FF Evao Fan) and 1 W10846539 (Ice Box Fan)

We serviced a

WHIRLPOOL DISHWASHER

Model WDP540HAMZ4

Near Midlothian, Virginia 23112

John P.

Job Details: 10/23/2023

Installed panel and retainers tested working as designed

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Richmond, Virginia 23224

Chris B.

Job Details: 10/23/2023

cx comp unit will not cycle insp unit conf cx comp found oil leaking from gear case advised cx unit will need gear case belt spluctha nd wash plate cx satted he will be replacing unit collected 140 sc check

We serviced a

WHIRLPOOL RANGE

Model JES9800AAB

Near Gettysburg, Pennsylvania 17325

Andrew S.

Job Details: 10/23/2023

Cx complaint is that the broil element came on by itself and was making a noise and displayed a warning to contact the authority. Upon arrival I found that the issue occured after about an hour to and hour and a half in a bake cycle at 325. Cx stated that they shut the breaker off to the unit and when repowering the unit is has functioned as intended since. I entered diag and found that it had no error codes stored. I then ran the test mode and found that the relays for bake and broil are clicking normally during the test. I started a broil cycle and found that the broil activated and shut off when cancelled. I then started a bake cycle at 350 and found that the unit is functioning in that cycle as well. I am unable to replicate at this time. cx will document if issue resurfaces.

We serviced a

WHIRLPOOL DRYER

Model WED8127LC1

Near Ruther Glen, Virginia 22546

Thomas B.

Job Details: 10/23/2023

F3E3 for shorted inlet thermistor ordering the inlet thermistor will return with the control and TCO as Needed; ordrng 1 WP8577274 (Inlet thermistor)

We serviced a

JENN-AIR OVEN

Model JJW2830IL01

Near Potomac, Maryland 20854

Roberto I.

Job Details: 10/23/2023

"Cx complaint F2E1 pops on display while baking.Ran test mode, confirmed error code. Removed console, confirmed 14Vdc supplid by the bord. Ordering console W11449303; ordrng 1 W11449303 (console)"

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC3

Near Richmond, Virginia 23224

Chris B.

Job Details: 10/23/2023

replaced control and latch tested unit now locks and mod serial saved unit working as desighned

We serviced a

MAYTAG WASHER

Model MVW6200KW0

Near Richmond, Virginia 23233

Joseph D.

Job Details: 10/23/2023

Found unit with stretch belt and issues on bulky cycles replaced stretch belt and unit now working properly; ordrng 1 WPW10006384 (Belt dj van stock)

We serviced a

JENNAIR COOKTOP

Model JGD3430WB00

Near Ijamsville, Maryland 21754

Justin S.

Job Details: 10/23/2023

cx says they had a pipe leak all over the unit. pulled the unit apart and inspected to find all the water is now dry. nothing corroded. reassembled and tested. the unit is sparking good and igniting all the burners. the fan is working good. the unit is now good

We serviced a

KITCHENAID DISHWASHER

Model KDTM704KPS0

Near Richmond, Virginia 23238

Joseph D.

Job Details: 10/23/2023

Cx complaint that unit would not drain confirmed complaint found drain plug not fully seated on drain. Unit now no working properly. No other issues noted .

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT318FMDM09

Near College Park, Maryland 20740

Leon

Job Details: 10/23/2023

Cx complaint was unit Rc lights didn't cut on confirmed issue seen the light switch in unit was missing cx would need a light switch ; ordrng 1 W11123941 (Light switch for RC)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFC704FPS06

Near Virginia Beach, Virginia 23453

Lucas R.

Job Details: 10/23/2023

"thawed evap, replaced evap cover and control, found gap between cabinet and liner, sealed with silicone, reassembled, tested, unit working as designed.; ordrng 1 8201711 (adhesive LRVS), used 1 8201711 (ADHESIVE LRVS) from stock"

We serviced a

MAYTAG WASHER

Model MVWB765FW0

Near Bel Air, Maryland 21015

Neil H.

Job Details: 10/23/2023

"F0E3-OVER LOADF3E1F3E2SOCK WAS IN THE PUMP AND THE ROTOR AND CABINET HAVE OIL EVERYWHERE UNIT WORKING NOW ANS SOUNDS NORMAL BUT GEARCASE NEEDED AND ROTOR/STATOR; ordrng 1 W11393685 (Whirlpool Washer Transmission Gearcase) and 1 W10754158 (motor stator) and 1 W10734521 (Whirlpool Washer Clutch) and 1 W10754448 (Whirlpool Washer Clutch) and 1 W10754161 (motor rotor), used (2COUNT GEARCASE) from stock"

We serviced a

AMANA RANGE

Model AGR5330BAS3

Near Beltsville, Maryland 20705

Leon

Job Details: 10/23/2023

Replace part tested unit everything worked as it should

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHM08

Near Laurel, Maryland 20707

Leon

Job Details: 10/23/2023

"Client's complaint was frigerator wasn't cooling, saying that the freezer was frozen over. Due to the brown wire being disconnected, replace the heater tested the unit. Everything worked as a should"

We serviced a

WHIRLPOOL DRYER

Model WED5010LW0

Near Bon Air, Virginia 23235

John P.

Job Details: 10/23/2023

Cxs complaint door not sealing confirmed complaint and also paint has come off of panel causing rust spots to get on clothes ordering needed parts; ordrng 1 279443 (Panel) and 1 W10906683 (Seal) and 1 WP695737 (Door) and 1 WP3389441 (Catch) and 1 Wp279368 (Adhesive)

We serviced a

MAYTAG REFRIGERATOR

Model MFI2269FRW00

Near Richmond, Virginia 23236

John P.

Job Details: 10/23/2023

"Found wire not seated on UI, seated wire tested working as designed."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near Chesterfield, Virginia 23832

Chris B.

Job Details: 10/23/2023

cx comp unit rc door will not seal insp unit conf cx comp unit will need rc ss door to complete repair ship door to cx; ordrng 1 LW10912110 (ss door) and 1 WP2309941 (bar) and 1 W11223753 (badge)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHZ0

Near Halethorpe, Maryland 21227

Robert L.

Job Details: 10/23/2023

"cx complaint top rack falling , found adjusters seperated, replaced adjusters from pre-id, tested all ops ok, collected $213.79 visa, cx paid in full"

We serviced a

JENN-AIR REFRIGERATOR

Model JFFCC72EHL03

Near Potomac, Maryland 20854

Roberto I.

Job Details: 10/23/2023

"CX complaint noisy while running. Left door not closing properlyUnable to replicate any noise. Tested fans, compressor, icebox fan, and icemaker. No unusual noises and no vibrations. Found mullion with top clip out of place. Removed and reinstalled part. Unit goood to go"

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