Service History 1084 - VIA Appliance

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near West Point, Virginia 23181

Jason T.

Job Details: 06/17/2022

"Cx complaint, not cooling-freezing properly, tested all circuits, found evaporator motor not running, verified vac voltage. Installed evaporator fan motor from truck stock, verified all unit functions for proper operation, cooling-freezing...working as designed.; ordrng 1 WP2315549 (Evaporator fan motor), used 1 WP2315549 (Evaporator fan motor) from stock"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Harrisburg, Pennsylvania 17109

Justin L.

Job Details: 06/17/2022

as per previous tech was able to access unit and replace parts. cx complaint of spots on dishes and found that the dispenser is leaking. Called into office and spoke to ML and secured part and setting return for Tues 6/21/22; saved tckt

We serviced a

MAYTAG DISHWASHER

Model MDB4949SKZ0

Near Reisterstown, Maryland 21136

Keith H.

Job Details: 06/17/2022

repalced heater per service bullentin

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Culpeper, Virginia 22701

Ezra M.

Job Details: 06/17/2022

"no cool. .unit pulling .33 amps. unplugged unit, attached guages. 10 psi on both sides, vacuated sys, pressurized with 140 psi of nitrogen. unit help pressures for 15 mins. vacuumed sys to -28 for 15 mins, pressures held. filled with 2.4oz r600a, verified pressures good and stable. unit pulling .855 amps, good frost pattern. unit cooling."

We serviced a

WHIRLPOOL DRYER

Model WED5000DW2

Near Newark, Delaware 19702

Alexander W.

Job Details: 06/17/2022

"CX stated unit making very loud noise tested inspected and verified cx complaint found sock stuck on blower removed sock and tested unit, unit is now operating as desgined job is complete. CX paid in full by CC"

We serviced a

KITCHENAID REFRIGERATOR

Model KRSF505ESS01

Near New Freedom, Pennsylvania 17349

Sal R.

Job Details: 06/17/2022

Per the prev iouse tech I was able to access and replace the ice paddle. I then tested the unti and unit test good.

We serviced a

WHIRLPOOL DISHWASHER

Model MDB4949SHZ1

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/17/2022

"cx complaint unit not working no power,checked unit to find connector at juntion box not tight reajusted wire nuts together tested unit works as designed cx owes for service call"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ0

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/17/2022

replaced heating element per Technical Service Pointer #: W11540964 tested unit works as designed found no other issues with unit at this time

We serviced a

WHIRLPOOL DISHWASHER

Model WDTA50SAKZ0

Near Chesapeake, Virginia 23322

Austin D.

Job Details: 06/17/2022

cx compalint the unit is not drying. checked the unit and found that the rinse aid was not dispensing. replaced the dispeneser. also noticed the unit was not ran with hot water. unit needs to be reinstalled with hot water supply. also recommend using all heat options and purging the hot water beofre turning on the dishwasher.

We serviced a

WHIRLPOOL WASHER

Model WTW5100HC2

Near York Haven, Pennsylvania 17370

Bernard M.

Job Details: 06/17/2022

"Cx complaint unit won't start. Inspected unit and found the lid strike stuck inside the latch. I was able to lift top panel and and get the stike out but it had cracked. The strike will no longer gom into latch to start unit. Ordering strike, once part is in contact cx to reschedule; ordrng 1 W11457841 (lid strike)"

We serviced a

WHIRLPOOL DRYER

Model WED94HEXW0

Near Virginia Beach, Virginia 23455

Carl A.

Job Details: 06/17/2022

"cx complaint of unit not working,checked unit to find the following error codes F3ER6,F4E1,F4E4,found board failing,found the belt to be worn,support rollers are wearing,idler roller broken as well break down as follows 1/w10845086,2/WPW10314173,1/661570V,1/W10837240service call break down as follows 120.00parts 231.47shipping 15.00labor 110.00sub total 476.47tax 13.89grand total 490.36deposit 380.36Balance due 110.00; ordrng 2 WPW10314173 (Drum Roller)s and 1 661570V (Drive Belt) and 1 W10837240 (Dryer Idler Pulley)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDF330PAHB4

Near Saint Thomas, Pennsylvania 17252

Marc M.

Job Details: 06/17/2022

cx complaint unit not cleaning dishes. inspected unit and found that the sump assembly has failed to pump water. found voltage to pump just no pressurizing water. replaced pump with pre id pump and tested unit. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ05

Near Harrisburg, Pennsylvania 17110

Justin L.

Job Details: 06/17/2022

Cx complaint that the unit isnt cooling properly. Was able to access unit and found ice build up on evaporator. Using steamer was able to clear ice and ohmed out thermistor and found reading in range ohmed out element and found 32 Ohms. Issue is unit isnt going into defrost. Spoke with ML and ordered harness and control and setting return for Tue 6/21/22; saved tckt

We serviced a

KITCHENAID MICROWAVE

Model KMBS104ESS03

Near Annapolis, Maryland 21403

Shawn D.

Job Details: 06/17/2022

cx complaint unit showing open close door and the time changes it slowly gets ahead of the real time. inspected unit and time is off and i could not dupicate the open close door issue. i then replaced both controls for the unit changing time and tested unit still working and time is saved. told cx to keep an eye on it. unit is good

We serviced a

WHIRLPOOL ICE MAKER

Model WUI75X15HZ01

Near Ellicott City, Maryland 21042

Robert L.

Job Details: 06/17/2022

"unit in garage not installed yet, found reservior drain had fallen off reservior, edges that hold pump have sheared off, found TSP for recirc pump as well, ordering reservior tank, reservior drain pump and recirculation pump; ordrng 1 W11542868 (reservior pump) and 1 W10837384 (pan-water) and 1 W11542867 (recirc pump)"

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Frederick, Maryland 21702

Brian R.

Job Details: 06/17/2022

cx complaint she just moved in to new home and dryer will not work. power at wall and control good. checked unit and found 1 plug not installed on start switch. plugged back on and tested unit and unit now checks. job complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Keymar, Maryland 21757

Brian R.

Job Details: 06/17/2022

cx complaint is no ice or water. said he changed filter and still the same. tested unit and can hear valve when oressing paddle. filter is being charged but nothing out. replaced filter housing and unit still the same. took lines apart at the top of the door and no water to there. unit has a bunch of water leaking out of top and out where air filter is. checked bladder and that was frozen. melted and was able to get water again. adjusted temps and advised cx to keep a eye on unit and call back if water stops again as unit is getting to cold. job compolete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ02

Near Sykesville, Maryland 21784

Justin S.

Job Details: 06/17/2022

cx had a death in the family and tried to rescedule but said since im here to replace the part. replaced and programmed the control. the unit is now good

We serviced a

JENN-AIR COOKTOP

Model JED3430WB00

Near Catonsville, Maryland 21228

Shane M.

Job Details: 06/17/2022

found a broken blower switch. called safety. did not get approved for parts/labor. cx paid in full by card $274.23 cooktop glass was glued out by old greaserfoods broke cooktop glass on removing. have ST approved order. ordering cooktop

We serviced a

WHIRLPOOL DRYER

Model WGD6620HC1

Near Reisterstown, Maryland 21136

Keith H.

Job Details: 06/17/2022

i repalced control put into diagnsotics no errors. i urged cx to have vent checked as it vents under low deck cant even see it cx will do so and call back if needed

We serviced a

WHIRLPOOL WASHER

Model WTW7800XL0

Near Randallstown, Maryland 21133

Keith H.

Job Details: 06/17/2022

cx says they cancelled appt

We serviced a

WHIRLPOOL DRYER

Model WED4815EW1

Near Harrisburg, Pennsylvania 17111

Justin L.

Job Details: 06/17/2022

cx complaint door wont close and takes multiple cycles to dry clothes. was able to access unit and found that the door catch had failed causing issues with latching. also found that outside cover to vent was completely clogged with lint so unit didnt have good airflow. had customer remove cover and clean and recomended that they have vents professionally cleaned. will need door latch for repair and once in office will need to contact cx and set return; ordrng 1 W11429587 (catch)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT112CZJZ00

Near Baltimore, Maryland 21224

Milton J.

Job Details: 06/17/2022

"CX complaint unit not cooling. Plugged unit in and compressor making a scretching sound when trying to start. Unit needs new Compressor, Lokring Kit, Drier, Coupler and also ordering Start Device plus returning with Control just incase. -MJrob; ordrng 1 W11370574 (Compressor) and 1 W11387715 (Start Device) and 1 W11387715 (Lokring Kit) and 1 WPW10143759 (Drier)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT518SZFM00

Near Waynesboro, Pennsylvania 17268

Marc M.

Job Details: 06/17/2022

cx severely misundestood oow fees and costs. cx wished to cancel call and communicate with whilrpool cx service before proceeding with repair. cx stated he had neither a phone to call cx service with and also did not have a check or card for payment for the quoted repair.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF767SDHZ02

Near Littlestown, Pennsylvania 17340

Marc M.

Job Details: 06/17/2022

installed cmpressor drier and start device. pulled unit into 30 inc vacuum and held. charged unit with 134a and tested. unit developed full frost pattern on evap and now checks good.

We serviced a

WHIRLPOOL WASHER

Model MVWB865GW0

Near Manchester, Maryland 21102

Sal R.

Job Details: 06/17/2022

"CX complain t is that the utni is not completing a was cyckle. I found several error codes to include a F2E2, F0E4 and F3E2. I was attempted to turn the knob and found that LED would get stuck and not opperate. IUnit will need 1 console (W11135391) and 1 valve (W11165546). I quoted CX on the cost of the repair in the amount of $646.50. I collected $120.00 for service charges."

We serviced a

WHIRLPOOL COOKTOP

Model JED4430WS02

Near Marriottsville, Maryland 21104

Robert L.

Job Details: 06/17/2022

"installed new transformer, no ui power, found no voltage out of transformer again, verified continuity of L! and nuetral all they way back to junction box, 118v into trans, 22 ohms BL to BL, same as all others, called tech line checked every wire connection and they determined j6 once connected is taking out transformer, verified all part numbes, they said to install new transformer without connection to blue side, and testing for 12v on both connections if good would need to replace app manager, quoted $265 for part, he declined any furhter repairs he will just buy new unit, if cx calls back reorder transformer and control again"

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near York Haven, Pennsylvania 17370

Bernard M.

Job Details: 06/17/2022

"Replaced control and lamp per previous tech, the unit heats and runs as designed and the lamp illuminates on high and low. Unit checks good"

We serviced a

AMANA WASHER

Model NTW4516FW3

Near Martinsburg, West Virginia 25403

Danny R.

Job Details: 06/17/2022

the vavle failed wasnt letting oujt water installed vavle checksok

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Chesapeake, Virginia 23321

Anthony D.

Job Details: 06/17/2022

upon arrival spoke with cx at door was advised unit was working and that services were not needed

We serviced a

MAYTAG DRYER

Model MED8835DW4

Near Littlestown, Pennsylvania 17340

Marc M.

Job Details: 06/17/2022

x complaint unit squeeling loudly during cycle. inspected and ofund failed idler pulley and rollers creating metal on metal friction. unit will need both rolling assemblys replaced.; ordrng 4 WPW10314173 (support)s and 1 W10837240 (idler pulley) and 1 W11162091 (belt)

We serviced a

WHIRLPOOL DISHWASHER

Model WDF550SAHS0

Near Richmond, Virginia 23230

Joseph D.

Job Details: 06/17/2022

replacement panel was dinged in two corners. must reorder please.; ordrng 1 W11230548 (panel)

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAKZ

Near Charlottesville, Virginia 22901

Kyle A.

Job Details: 06/17/2022

Unit has been closed out.

We serviced a

WHIRLPOOL DISHWASHER

Model WDT750SAHZ0

Near Laurel, Delaware 19956

Jonathon C.

Job Details: 06/17/2022

"cx complaint, unit not washing. tested, inspected, verified complaint. replaced parts per prior diag. tested unit, unit working as designed. job is complete."

We serviced a

WHIRLPOOL O.T.R MICROWAVE

Model WMH53521HZ06

Near Bridgeville, Delaware 19933

Frederick R.

Job Details: 06/17/2022

"CX complaint is sporatically the MW clicks and shuts off. I was here on last visit and witnessed this unit doing what CX stated. Last time there was an electrician here and he inspected all the wiring and outlets for defects and according to CX he found none. Spoke to WPTL last visit and he had me refer CX to CX service, which I did. CX called back again for same issue. On this visit I could not duplicate the issue. Spoke to Andy at WPTL (same SR#). He wants me to replace the interlock switches. Ordering interlocksInterlock switches. Cannot reschedule at this time due to part avaialability; ordrng 1 W11244490 (interlock) and 1 W11197766 (interlock)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Beaverdam, Virginia 23015

Thomas B.

Job Details: 06/17/2022

Cx complaint unit is not working properly inspected unit removed and replaced the control tested unit. Still will not spin or agitate unit will need new capacitor. Found capacitor leaking a clear fluid like oil out the side tiny hole of the storage device ordering new capacitor to fix issue; schdld next appmnt for 6/27 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRX988SIBM01

Near Suffolk, Virginia 23435

Anthony D.

Job Details: 06/17/2022

replaced icmaker tested unit working as designed advised cx to monitor and allow 24 to 48 hours for full ice production

We serviced a

WHIRLPOOL OVEN

Model WFC315S0JS1

Near Norfolk, Virginia 23517

Anthony D.

Job Details: 06/17/2022

replaced control and temp sensor tested temps 362 326 352 348 375 338 averageing 350.1degrees unit working as designed

We serviced a

KITCHENAID DISHWASHER

Model KDPM604KPS0

Near Portsmouth, Virginia 23701

Anthony D.

Job Details: 06/17/2022

cx complaint unit not draining checked unit found drain pump shorted at 8.5ohms also found drain hose crushed replaced drain pump and drain hose also replaced heating element as per service pointer tested unit working as designed

We serviced a

MAYTAG WASHER

Model MVWC465HW2

Near Culpeper, Virginia 22701

Ezra M.

Job Details: 06/17/2022

"unit locked and unresponsive. cancelled cycle. ran diag cycle, worked properly, no errors. cust started a load of clothes, unit working properly"

We serviced a

KITCHENAID HOOD

Model KVUB606DSS3

Near Woodstock, Virginia 22664

Ezra M.

Job Details: 06/17/2022

"no operation. tested voltage into unit, 124vac. heard display energise. turned on. unit lost power when I removed my leads. found if I hold harness connector for power in at the power board, unit operating properly. when I release connector, unit shuts off. verified all pins tight in connector. suspect cold solder joint on power board. unit will need power board. cust did not want to proceed at this time. will call back."

We serviced a

MAYTAG DRYER

Model MEDC465HW0

Near Front Royal, Virginia 22630

Ezra M.

Job Details: 06/17/2022

"no operation. found door switch failed, replaced door switch, tested, unit working properly."

We serviced a

WHIRLPOOL FREEZER

Model WZF34X20DW02

Near Hummelstown, Pennsylvania 17036

Justin L.

Job Details: 06/17/2022

CX complaint food getting soft in unit. Was able to access unit and found over frosted evaporator. Checked resistance and found 9.4K Ohms at evap thermistor 30.4 Ohms at element and fuses had 0.2 Ohms continuity in fuses. Ordering necessary parts for repair and once in office will need to set return; ordrng 1 W11499658 (fan motor) and 1 W11496886 (control)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF560SEHZ00

Near Towson, Maryland 21286

Neil H.

Job Details: 06/17/2022

replaaced the right side rc door checked good 175 collected.

We serviced a

WHIRLPOOL FREEZER

Model WZF79R20DW00

Near Lewisberry, Pennsylvania 17339

Bernard M.

Job Details: 06/17/2022

"Cx complaint unit wouldn't come off fast freeze. Pressed the temp settings and was able to toggle through each setting. After all LEDs were lit the temp alert LED would flash then chime. Set for recommended setting and closed the door. Opened door and the fast freeze LEDs were lit and the alert went off. Replaced control using pre-id parts, toggled through each setting and the temp alert didn't go off. Set unit on recommended. Ubnit checks good"

We serviced a

WHIRLPOOL DISHWASHER

Model KDTM404KPS0

Near Queen Anne, Maryland 21657

Alexander W.

Job Details: 06/17/2022

CX stated unit stopping mid cycle tested inspected but cant verify cx complaint unit had F9E1 error code again spoke with Andrew from WPL tech line and he stated to have CX run unit again and when it happens to see if there is any water or suds in unit if not to order a motor so i cleared the code looked over harness just to verify no broken wires or anything else. if CX calls back i already gave qoute for sump assembly. Job is complete.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRB329DMBM03

Near Palmyra, Pennsylvania 17078

Justin L.

Job Details: 06/17/2022

as per previous tech was able to access unit and replace parts. tested unit and unit now checks good no further work needed

We serviced a

MAYTAG WASHER

Model MHW5630HC3

Near South Boston, Virginia 24592

Kyle A.

Job Details: 06/17/2022

Cx complaint of bad control. Did confirm unit is turning itself off and on aswell as activating random buttons ordering control and ui.; ordrng 1 W11550649 (Control) and 1 W11325569 (Ui)

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF507HPS02

Near Shepherdstown, West Virginia 25443

Ricky E.

Job Details: 06/17/2022

will need to contact tech line; schdld next appmnt for 6/20 MON !

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Alexandria, Virginia 22310

Dustin F.

Job Details: 06/17/2022

"CX complained couldnt shut door6/17/2022 - found Filter retention arm ( white lever inside filter housing) unseated, reseated the arm. tested unit, working as intended.; saved tckt"

We serviced a

WHIRLPOOL OVEN

Model KSDG950ESS1

Near Mechanicsburg, Pennsylvania 17055

Fred G.

Job Details: 06/15/2022

cx complaint unit will only get to 315 degrees. inspected unit and first took temp readings. units display never got above 330 degrees when set at 350. thermial cuppler only got to 280 degrees max. pulled unit out to find the temp sensor was in range. i found the bake element did not have continuity. unit needs bake element. qouted cx for full repair and the cx approved repair. ordering 1 (W10779716). scheduled cx for 6/20/22; ordrng 1 W10779716 (elmnt-bake)

We serviced a

WHIRLPOOL WASHER

Model WTW6120HW2

Near Ellicott City, Maryland 21043

Eric W.

Job Details: 06/15/2022

cx complant unit making noise inspected unit found the suspention rod not atached to tub reinstalled rod

We serviced a

KITCHENAID DISHWASHER

Model KDTM604KPS0

Near Reisterstown, Maryland 21136

Neil H.

Job Details: 06/15/2022

replaced the heater per sp unit tested good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT311FZDB01

Near Fairfax, Virginia 22031

Christian C.

Job Details: 06/15/2022

Installed parts. Cx complaint of a rattling noise. Found unit label behind unit moving while compressor is running. Removed label and power cord tag. Unit is working as designed.

We serviced a

KITCHENAID REFRIGERATOR

Model KRFF707ESS01

Near Springfield, Virginia 22150

Jason A.

Job Details: 06/15/2022

CX complaint FRIGE stopped cooling a few days after service. Checked both evaps no UV dye. UV dye at drier connections. Replaced drier. Check for leaks & ran vac. Filled with 5.50 OZ R134 Good pressurees & frost pattern. Waited another 15 minutes & checked pressures & no signs of UV dye > JJ

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Sterling, Virginia 20166

Richard B.

Job Details: 06/15/2022

"CX complant. Washer wasent working. Prior diagnosis found control was needed , Installed control and calibrated unit. Working as designed. job completed, RB"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF535SWHZ00

Near Midlothian, Virginia 23112

Joseph D.

Job Details: 06/15/2022

"replacec compressor and evaprator, unit no longer leaking."

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHZ04

Near Suffolk, Virginia 23435

Anthony D.

Job Details: 06/15/2022

cx com

We serviced a

WHIRLPOOL WASHER

Model WTW5057LW0

Near Moyock, North Carolina 27958

Austin D.

Job Details: 06/15/2022

"cx complaint the unit is having the pulley sheild fall off every couple of weeks. checked the unit and found that the mounting holes on gearcase for the sheild are stripped. this allows the sheild to fall off over time with vibration. ordering a new gearcase. also a belt, pulley, and motor due to being damaged when the pulley came off. will return once the parts come in. cx is very unhappy with unit and feels it is a poor design. advised cx to contact cx service if they are still not happy.; ordrng 1 W11449840 (gearcase) and 1 W11283592 (motor) and 1 W11481722 (actuator) and 2 WP22001995 (screw)s and 1 W11510461 (washplate)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS321SDHZ08

Near Arlington, Virginia 22202

Emmanuel R.

Job Details: 06/15/2022

"Cs unit is not cooling, found the evap frozen over no air flow, defrost heater comes on manually but control isnt doing it on its own. Replaced UI and baffle. Defrosted unit . Unit is now cooling again and is working as properly at this time."

We serviced a

MAYTAG WASHER

Model MVWX655DW1

Near Shippensburg, Pennsylvania 17257

Andrew S.

Job Details: 06/15/2022

"Cx complaint is that the unit will not finish cycles. Upon arrival I found that the unit has an F8E1. I then ran the diag cycle and found that the cold valve is not opening up and allowing water to pass through, I am ordering the inlet valve assembly. I was able to set the retrun for Friday 6/17 Am preference.; ordrng 1 W11127357 (Inlet valve)"

We serviced a

WHIRLPOOL DISHWASHER

Model WDT730PAHW0

Near Charlottesville, Virginia 22902

Kyle A.

Job Details: 06/15/2022

Installed sump and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near ,

Kyle A.

Job Details: 06/15/2022

Cx complainy of freezerbdoor being dented. Did confirm and ordering new door ; ordrng 1 W11436967 (Stainless freezer door)

We serviced a

KITCHENAID COOKTOP

Model KCED600GBL01

Near Richmond, Virginia 23233

Kyle A.

Job Details: 06/15/2022

Upon arrival found unit caulked to marble countertop. Had cx remove caulk from counter top and unit. While cx did this he scratched countertop as per pictures. Replaced cooktop and tested and unit now operates as designed. But we will need to return as bezels were not ordered.; ordrng 5 W10853046 (Bezels)s

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS315SDHZ08

Near Richmond, Virginia 23233

Kyle A.

Job Details: 06/15/2022

Cx complaint of icemaker not making ice. Did confirm and cycled icemaker but two of the three times the arm got stuck and i was not ejected from mold even though the arm was not blocked. 3rd time icemaker filled. Icemaker is faulty and will need to be replaced ; saved tckt

We serviced a

KITCHENAID DISHWASHER

Model KDFE104HPS0

Near Richmond, Virginia 23233

Kyle A.

Job Details: 06/15/2022

Installed pump and tested unit and unit is now as designed.

We serviced a

WHIRLPOOL WASHER

Model WTW5005KW0

Near Richmond, Virginia 23230

Kyle A.

Job Details: 06/15/2022

Cx complaint of unit not filling to proper levels. Did confirm and found that units pressure tibe was barely seated. Reseated tube and unit fills as designed.

We serviced a

WHIRLPOOL WASHER

Model WET4124HW0

Near Manakin-Sabot, Virginia 23103

Kyle A.

Job Details: 06/15/2022

Installed door and unit now operates as designed.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KRSC700HPS04

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 06/15/2022

"cx complaint no ice or water, checked unit found water loss to 2 way valve, restriction in reservoir, isolation valve and fliter housing checked good, also found filter housing cover tab damaged not holding cover to cabinet. unable to verrify function of dual valve, 04 engineering code has no ipl, called PS sammy, advised would look into issue, ordering parts from 01 engineering code ipl; ordrng 1 W11501035 (cover) and 1 W11204869 (reservoir) and 1 WPW10341320 (valve-inlt)"

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Hagerstown, Maryland 21740

Danny R.

Job Details: 06/15/2022

unit a suspenion rod odd the clip part reseated in the holder and now doesn shake and cause spilling out the top unit cheksok

We serviced a

WHIRLPOOL RANGE

Model WFE775H0HZ2

Near Martinsburg, West Virginia 25403

Danny R.

Job Details: 06/15/2022

the lf fron and rt fron burners arent coming of will order parts; ordrng 1 W11282542 (elelemnt) and 1 W10711900 (elmnt-surf) and 2 W10437092 (switch)s

We serviced a

MAYTAG WASHER

Model MVWB850YW1

Near New Windsor, Maryland 21776

Brian R.

Job Details: 06/15/2022

replaced tub and checked unit. advised cx try run a few loads and see how unit does. job complete.

We serviced a

WHIRLPOOL WASHER

Model MVWC200XW3

Near Westminster, Maryland 21157

Brian R.

Job Details: 06/15/2022

cx complaint is they just moved in and washer has a smell and bad build up of soap and dirt between tub and basket. said all units were really dirty and other owners never cleaned. tested and checked unit and unit checks as of now. advised cx to run a cleaning cycle or maybe more then one and how to do it to try to clean and clear unit out some as there is a build up of things. advised to do that before replacing anything as unit checks. unit is way O-O-W and he knows. he will clean a few times and call back if needed. ran auto test as well as re calibrated and no codes in unit.

We serviced a

WHIRLPOOL WASHER

Model WTW5000DW3

Near Galesville, Maryland 20765

Mitchell H.

Job Details: 06/15/2022

cx complaint unit seems to leak after wash and during spin. seemed like draining to me. fille dunit up and drained it. no leaks from washer sidde but the sink the washer drains into had a leak under it when water was being drained. unit is good but sink next to washer needs addressed. showed cx and she understands. job completed.

We serviced a

MAYTAG REFRIGERATOR

Model MFX2876DRH00

Near Ocean View, Delaware 19970

Andrew W.

Job Details: 06/15/2022

Cx complaint is unit leaking water. inspected and verified complaint. checked area where water was on the floor and traced back to the fc door. water ran along the gasket seal to the top right corner of the fc door where the gasket was not fully sealed. frost on the inside cabinet on that side in the freezer was visible like frozen droplets. checked all other seals and they were sealed properly. used heat gun to reform gasket to seal fully. removed bottom cover to verify no other water was present and checked other compartments. Cx did state that she wipes/cleans doors often and they get stuck shut. cx stated she did not dry the doors/gaskets before closing. this could also have contributed to the water. unit is working as designed. job complete.

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW0

Near ,

Andrew W.

Job Details: 06/15/2022

Cx complaint is unit has buttons that are not working on washer. tested and verified complaint. Found UI defective. Cx agreed to cost. replaced ui and tested unit. unit is working as designed. cx paid in full by cc. job complete

We serviced a

WHIRLPOOL RANGE

Model WTW5000DW3

Near Columbia, Maryland 21045

Robert L.

Job Details: 06/15/2022

"installed new transmssion, cam, belt, actuator, motor and cover per previous, recalibrated and tested all ops ok"

We serviced a

WHIRLPOOL ICE MAKER

Model WRF767SDHZ02

Near Stafford, Virginia 22554

Tanner B.

Job Details: 06/15/2022

Installed new ice door and chute.. replaced the rh door hinges and adjusted door. also leveled unit and cleared frost in fc .. unit is now working as designed .. Job complete

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325SDHW08

Near ,

Thomas B.

Job Details: 06/15/2022

Cx complaint unit is not working properly inspected unit found ice maker is overfilling the ice tray and running out the front of the ice bin took quick pics ordering the dual valve a water pressure regulator to fix issue; ordrng 1 W11546685 (Dual valve) and 1 W10786952 (Water Regulator)

We serviced a

WHIRLPOOL COMBO

Model JMW2427DS01

Near McLean, Virginia 22102

Jason A.

Job Details: 06/15/2022

CX complaint MW+O F2E1 error code. Verified complaint. Tried to open diagnostics but error is persistent even after resetting breaker 5 minutes. CX undecided if they want to go ahead with repair. Parts are OOS & checked parts marketplace. CX request to be called when part become in stock > JJ; ordrng 1 W11236900 (Console UI SS)

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT511SZDM00

Near Hanover, Pennsylvania 17331

Marc M.

Job Details: 06/15/2022

installed compressor drier and evap. pulled unitinto 30 inch vacuum and held. unit held vacuum with no leakks. charged unit with 134a and tested. unit held pressure and frost paattern developed on evap. unit now checks good.

We serviced a

WHIRLPOOL REFRIGERATOR

Model KSSO42FMX01

Near Williamsburg, Virginia 23185

Lucas R.

Job Details: 06/15/2022

"upon arrival incorrect heater ordered, called office rescheduled with office stock for tomorrow, cx available after 12:00 pm, parts left onsite. verrified by sammy, advised was ok.; ordrng 1 WP2316878 (heater-pan)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS555SIHZ06

Near South Mills, North Carolina

Branden R.

Job Details: 06/15/2022

"cx complaint unit not cooling , upon arival unit both sides were room temp while all fans running , notice compressor was not running while all fans were on ... uninstalled and disassembled back found compressor kicking on at 9 amps and locking up , disassembled freezer and found where it looks like it was leaking from evap , unit will need sealed system repair . ordering all parts for repair; ordrng 1 W11370574 (compressor) and 1 W11504431 (lokring) and 1 W11546692 (evap) and 1 W11504448 (lokring) and 1 W11506620 (lokring) and 1 wpw10143759 (dryer) and 1 w10913906 (coupler) and 1 sstech (ss tech)"

We serviced a

WHIRLPOOL DRYER

Model GEW9200LW1

Near Potomac, Maryland 20854

Roberto I.

Job Details: 06/15/2022

"CX complaint dron not spinning.Started a cycle, confirmed drum not spinning and no heat. Thermal fuse ok, confirmed 120V betven door switch (blue wire) and P1-4 on control. Found broken belt switch. Ordering belt switch 279782. ordrng 1 279782 (belt switch)"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS588FIHV04

Near Gaithersburg, Maryland 20878

Julian H.

Job Details: 06/15/2022

replaced door coupler and filter housing working fine water has a sound for reduction of pressure due coupler CX states is fine working properly now

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRS325FDAM02

Near Bristow, Virginia 20136

Robert W.

Job Details: 06/15/2022

Arr at cx and cx stated they cancelled when they got call ahead they had ordered a part and put it in and fixed fridge. cancel aapt

We serviced a

WHIRLPOOL DRYER

Model NED4655EW1

Near Dyke, Virginia 22935

Eric F.

Job Details: 06/15/2022

"Installed thermostats, tested unit, unit working as designed."

We serviced a

MAYTAG WASHER

Model MVW6200KW2

Near Townsend, Delaware 19734

Taylor F.

Job Details: 06/15/2022

Cx complaint is unit making a squeeking noise. Replaced suspension from previous diagnosis. Tested unit and found the pulley on the motor to be squeeking/slipping. Causing excesive wear on the belt. Ordering motor and belt. Rescheduled for 6/27/22; ordrng 1 W11283592 (motor-drve) and 1 W11239857 (belt)

We serviced a

WHIRLPOOL WASHER

Model WFW5620HW2

Near College Park, Maryland 20740

Israel R.

Job Details: 06/15/2022

"Customer complaint unit has wet cloth at the end and there was a long key icon on the display. I tested unit no error codes. I ran test completed test. check drain pump and is clear. I reset the unit and the power button would not work. The power button started working after i got into diagnostics. During test cycle the unit filled with more water more than i used to see when runing diagnostics. Ordering Control, control panel.Cal customer when part iw available.; ordrng 1 W11322903 (cntrl-elec) and 1 W11319991 (cntrl-elec)"

We serviced a

WHIRLPOOL OVEN

Model WOS51ES4ES02

Near Washington, District of Columbia 20016

Samuel R.

Job Details: 06/15/2022

replaced parts and tested unit through various cycles.unit is now working properly

We serviced a

KITCHENAID DISHWASHER

Model KDFM404KPS0

Near Alexandria, Virginia 22310

Dustin F.

Job Details: 06/15/2022

"WP dispatched call to replace heating element for a SP6/15/2022 - DF arrived and Could not get unit out. AFterwords, customer informed me that she had the manufacture company come out for something else prior. They stated they would have to cut the legs off to get the unit out if they ever had to. CX has 2 Layers of TIle and unit was slid and dropped in. Unable to remove unit. CX is gonna figure out a way to get unit out, but will likely replace unit. Called tech line to document. uploaded pictures to SD. Job Complete"

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRF757SDHZ02

Near Selbyville, Delaware 19975

Frederick R.

Job Details: 06/15/2022

"Upon arrival the CX stated that the unit has been plugged in for 8 days after being unplugged for 5 weeks. On my first visit the unit had just been delivered. CX stated that installers had to lean unit on its side to get it in the door.. CX also stated that it has been working good since they plugged it in, making ice and freezing food. I tested unit and pulled an ampdraw off compressor of 0.98 and it was steady. Checked temps for like 20 minutes with digital thermometer and RC was between 35-37 and FC was between 0-4. Evap fan and condenser fan working properly. I advised CX to keep an eye on temps and im they have any further issues to call us back. Did not feel a SS job was neccessary with my findings. If CX calls back please pre-id compressor, coupler and UV drier. Job is Complete"

We serviced a

WHIRLPOOL WASHER

Model MHW5500FW0

Near Gainesville, Virginia 20155

Robert W.

Job Details: 06/15/2022

CX complaint is unit is giving error code. Inspected unit and found door is locked got unit in diag and found error code F9E1 F8E3 F3E1 F5E4 all feed back to possible drain issue unit is stacked and in a tight spot. Will need second tech bellow need to be reseatted .

We serviced a

TEST DRUG

Model n/a

Near Crofton, Maryland 21114

Justin W.

Job Details: 06/15/2022

took drug test

We serviced a

KITCHENAID RANGE

Model KFGC500JSS01

Near Bethesda, Maryland 20817

Israel R.

Job Details: 06/15/2022

Installed new door and hinges. The hinges i got were more beat up that the new ones I am taking I installed them and the dont work. I installed the older ones and the door closes more smoothly. Installed new door front and the unit is better but not there. level unit and the unit is now is looking straight. Unit is back to normal operations.

We serviced a

WHIRLPOOL WASHER

Model WTW7120HW0

Near Newark, Delaware 19713

Taylor F.

Job Details: 06/15/2022

"Cx complaint is unit making a grinding noise/ soemtimes not starting the cycle. Tested inspected and verifed complaint. Found the bolt for the rotor had broken off inside of the gearcase. Causing the rotor to rub on the motor, as well as damage the slider. Ordering gearcase, motor, rotor, slider. Cannot reschedule at this time.; ordrng 1 W11195971 (stator) and 1 W10734521 (slider) and 1 W11260238 (rotor) and 1 W11449841 (gearcase)"

We serviced a

WHIRLPOOL OVEN

Model WFG550S0HZ2

Near Frankford, Delaware 19945

Frederick R.

Job Details: 06/15/2022

CX complaint is oven will not ignite. Inspected/tested unit and verified complaint. Neither back nor broil would ignite. Bake would click and broil did nothing. Pulled back cover and cecked for and loose connections or pinched wires. Checked control board for proper voltage and all was good. Replaced spark module from pre id. Retested unit annow everything is working. Unit is working as designed. Job is complete

We serviced a

MAYTAG WASHER

Model MVWC565FW2

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 06/15/2022

Cx complaint is unit not draining. Tested inspected and verifed complaint. Found the harness to be defective at the drain pump. Called parts specalist and returning tomorrow 6/16/22 with harness to complete repair. Returning with all parts.; saved tckt

We serviced a

WHIRLPOOL REFRIGERATOR

Model WRT519SZDW06

Near Leesburg, Virginia 20175

Richard B.

Job Details: 06/15/2022

"CX complant. Fridge is broken. Prior diagnosis found a ear on control box broken and control is banging down. Replaced control box using existing bulb , shield , holder and lens. set temp to recomended temps. Job completed, RB"

We serviced a

MAYTAG WASHER

Model MHW5630HC1

Near Wilmington, Delaware 19808

Taylor F.

Job Details: 06/15/2022

"Cx complaint is washer leaking. tested inspected and verifed complaint. found the unit leaking when draining. Cannot verify exact location of leak becasue unit is stacked but it is in the area of the drain pump. Ordering drain pump, drain hose and hose. Also ordering bellow just incase. 2 tech to remove unit. Cannot reschedule at this time.; ordrng 1 W11314648 (bellow) and 1 W11316671 (hose) and 1 W11314666 (hose) and 1 W11458345 (drain pump)"

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