We serviced a
WHIRLPOOL DISPOSERS
Model GC1000PE4
Near Odenton, MD 21113
Alexander D.
Job Details:
06/10/2022
"replaced disposer. removed dishwasher knockout. tested unit by running water in sink for 5min and filling dishwasher and pressing cancel to drain water out, no leaks. turned unit on and it runs good. unit is now working properly. took pic of new m/s sticker. new serial#FNB1515792"
We serviced a
MAYTAG DISHWASHER
Model MDB4949SKZ0
Near Powhatan, VA 23139
Joseph D.
Job Details:
06/10/2022
"804-349-7032 update phone number. cx request am appointment please. unit with deteriorated heate shield sound deadener from leak. repaired leak, must repleace heat shield please.; ordrng 1 W11163985 (tub sound)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Market, MD 21774
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit isn't cooling. Inspected unit and found in FC section the evap cover having frost build up. Ran test 3 and could hear fan running but no air circulating through FC. The damper opens and closes but no air coming through for RC. Ran test 7 and unit didn't go into defrost. Unit will need to be defrosted. Ordering parts, set return for 6/14, office will call to set time frame.; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (fan blade) and 1 W11566475 (evap harness)"
We serviced a
JENNAIR RANGE
Model JES9860AAB
Near Accokeek, MD 20607
Shane B.
Job Details:
06/10/2022
installed temp sensor and restored power. tried starting a bake cycle but unit began beeping and displaying remove temp prob. tried cycling power but unit just starts beeping again once power is restored. called techline they said issue is either in the harness to the temp prob or the control board. . inspected harness and found nothing ouf of place. unit must need control which is not available. informed cx unit can not be repaired.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ashburn, VA 20148
Ricky E.
Job Details:
06/10/2022
"installed part and verified operation, unit cks ok.."
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS571CIHZ04
Near New Market, MD 21774
Bernard M.
Job Details:
06/10/2022
"Cx complaint unit isn't cooling. Inspected unit and found in FC section the evap cover having frost build up. Ran test 3 and could hear fan running but no air circulating through FC. The damper opens and closes but no air coming through for RC. Ran test 7 and unit didn't go into defrost. Unit will need to be defrosted. Ordering parts, set return for 6/14, office will call to set time frame.; ordrng 1 WP2315549 (evap fan motor) and 1 WP2169142 (fan blade) and 1 W11566475 (evap harness)"
We serviced a
JENNAIR RANGE
Model JES9860AAB
Near Accokeek, MD 20607
Shane B.
Job Details:
06/10/2022
installed temp sensor and restored power. tried starting a bake cycle but unit began beeping and displaying remove temp prob. tried cycling power but unit just starts beeping again once power is restored. called techline they said issue is either in the harness to the temp prob or the control board. . inspected harness and found nothing ouf of place. unit must need control which is not available. informed cx unit can not be repaired.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS588FIHZ00
Near Ashburn, VA 20148
Ricky E.
Job Details:
06/10/2022
"installed part and verified operation, unit cks ok.."
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near ,
Israel R.
Job Details:
06/10/2022
"F5E1 door switch door stuck open, F8E2 inlet water valve electrical issue. Customer complaint unit is not drying. I tested the unit and found the unit is overload plates on top of each other and no rinse aid in the dispenser. Unit needs rinse aid to dry and also plates need to be spaced out fro air flow and porper drying. I adjusted the door switch there was debry on it i cleaned it and teted. Unit is working correctly. Theyh just need to use rinse aid and not stucking dishes on top of eachother. he got the unit months after pop. leaving pop from dispatch."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Washington, DC
Israel R.
Job Details:
06/10/2022
Customer complaint unit is not starting and the unit is dead. I tested the unit and removed the junction box to check power and the white wire was loose. I reseated the wire and the unit turned on. Tested unit is good. Collected 120. Unit is back to normal oprerations.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Fairfax, VA 22033
Demonte S.
Job Details:
06/10/2022
Inspected the unit. Found that the cx is saying that the Washer is making a lot of noise in the Wash Cycle. Ran Service Diagnostics on the unit. Error codes are F0E3 = Overload Error. ( Advised that the cx watch the size of the load / soap amount when loading washer.) F2E1 = Stuck Key. Ran Key Activation Test. All Keys went out. Cleared all error codes. I then checked under the Washer. Found that the Gearcase is Leaking Oil. ( Advised that the cx doesn't use the unit. Advised that the Gearcase could leak water at this point.) Unit will need the Gearcase = W11393685 & Clutch = W10734521. If the cx calls back order these parts. Don't go without parts. Cx paid for the Service Call Only by Card. Cx is paid in full.
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near ,
Israel R.
Job Details:
06/10/2022
"F5E1 door switch door stuck open, F8E2 inlet water valve electrical issue. Customer complaint unit is not drying. I tested the unit and found the unit is overload plates on top of each other and no rinse aid in the dispenser. Unit needs rinse aid to dry and also plates need to be spaced out fro air flow and porper drying. I adjusted the door switch there was debry on it i cleaned it and teted. Unit is working correctly. Theyh just need to use rinse aid and not stucking dishes on top of eachother. he got the unit months after pop. leaving pop from dispatch."
We serviced a
MAYTAG DISHWASHER
Model MDB4949SDZ0
Near Washington, DC
Israel R.
Job Details:
06/10/2022
Customer complaint unit is not starting and the unit is dead. I tested the unit and removed the junction box to check power and the white wire was loose. I reseated the wire and the unit turned on. Tested unit is good. Collected 120. Unit is back to normal oprerations.
We serviced a
MAYTAG WASHER
Model MVWB765FW1
Near Fairfax, VA 22033
Demonte S.
Job Details:
06/10/2022
Inspected the unit. Found that the cx is saying that the Washer is making a lot of noise in the Wash Cycle. Ran Service Diagnostics on the unit. Error codes are F0E3 = Overload Error. ( Advised that the cx watch the size of the load / soap amount when loading washer.) F2E1 = Stuck Key. Ran Key Activation Test. All Keys went out. Cleared all error codes. I then checked under the Washer. Found that the Gearcase is Leaking Oil. ( Advised that the cx doesn't use the unit. Advised that the Gearcase could leak water at this point.) Unit will need the Gearcase = W11393685 & Clutch = W10734521. If the cx calls back order these parts. Don't go without parts. Cx paid for the Service Call Only by Card. Cx is paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Sykesville, MD 21784
Brian R.
Job Details:
06/10/2022
cx complaint is with units temps. unit is O-O-W and she knows. said ice cream is always soft. took temp readings of FF 37 and Freezer was 28. control set to 7 in Freezer thats all the way up and 5 in FF that a bit over normal. evap clear and no frost or ice build up. unit needs control replaced. went over unit and issues with cx. schedulked cx but she asked for sooner if we could work with her schedule.; ordrng 1 WPW10503278 (Control 155.24)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Centreville, VA 20121
Daniel J.
Job Details:
06/10/2022
customer complaint unit not cooling no ice production found large forst build up on evap steamed out checked heater connection than through diag turned heater on comfirmed working rest icemaker and verified unit getting water and finds home position no parts used
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Fairfax, VA 22030
Demonte S.
Job Details:
06/10/2022
Inspected the unit. Found that the cx is saying that the Refrigerator stopped cooling / Lights not working. Checked the Refrigerator Section. Found that the Refrigerator Section is cooling. Checked the temperature. I'm getting 39.3 degrees. I then checked the freezer section. I'm getting 2.1 degrees. Unit is making Ice. All L.e.d Lights are working. ( Advised that the unit is working properly as of now. Advised that the cx makes a video of the unit when this happens.) Cx paid for the Service call by Card. Cx is paid in full.
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF535SWHZ02
Near Sykesville, MD 21784
Brian R.
Job Details:
06/10/2022
cx complaint is with units temps. unit is O-O-W and she knows. said ice cream is always soft. took temp readings of FF 37 and Freezer was 28. control set to 7 in Freezer thats all the way up and 5 in FF that a bit over normal. evap clear and no frost or ice build up. unit needs control replaced. went over unit and issues with cx. schedulked cx but she asked for sooner if we could work with her schedule.; ordrng 1 WPW10503278 (Control 155.24)
We serviced a
WHIRLPOOL FREEZER
Model WRS315SDHM08
Near Centreville, VA 20121
Daniel J.
Job Details:
06/10/2022
customer complaint unit not cooling no ice production found large forst build up on evap steamed out checked heater connection than through diag turned heater on comfirmed working rest icemaker and verified unit getting water and finds home position no parts used
We serviced a
JENN-AIR REFRIGERATOR
Model JFX2897DRM02
Near Fairfax, VA 22030
Demonte S.
Job Details:
06/10/2022
Inspected the unit. Found that the cx is saying that the Refrigerator stopped cooling / Lights not working. Checked the Refrigerator Section. Found that the Refrigerator Section is cooling. Checked the temperature. I'm getting 39.3 degrees. I then checked the freezer section. I'm getting 2.1 degrees. Unit is making Ice. All L.e.d Lights are working. ( Advised that the unit is working properly as of now. Advised that the cx makes a video of the unit when this happens.) Cx paid for the Service call by Card. Cx is paid in full.
We serviced a
MAYTAG DRYER
Model MEDB850WR0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/10/2022
Cx complaint about unit heating too much enough to wrinkle clothes inspected on test mode and had error F25 failure with inlet thermistor removed front and found a shorted to ground heater need parts CX PIF; ordrng 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near College Park, MD 20740
Alexander D.
Job Details:
06/10/2022
"cx complaint unit having exact same issue as last time. door locks then unit does nothing else but time still counts down. inspected unit and verified complaint. unable to enter diagnostics to check for errors but symptoms match service pointer. i also know that we did a 'muscle project' for these units with this issue in a new condo building and whirlpool wanted us to replace control, valve and pressure switch. ordering control, valve and pressure switch and marking preid latch as will use on return in case needed. need 2nd tech to unstack dryer. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11574590 (control) and 1 W11044834 (valve) and 1 W11044866 (pressure switch)"
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW04
Near Bethesda, MD 20816
Roberto I.
Job Details:
06/10/2022
"Replaced part but didn't fit properly, the basket was rubbing against the bellow and making noise. Tried to adjust it and to fix witha heat gun but didn't work. The old par has an internal diameter of 14 1/2 inc but the new one has an internal diameter of about 15 1/2 inc. Reinstalled old bellow. Reordering part WPW10111435 to be checked at the shop and if this is the same that the on i'm returning it wont fit. Cx paid in full; ordrng 1 WPW10111435 (door seal (to be checked at the shop))"
We serviced a
MAYTAG DRYER
Model MEDB850WR0
Near Gaithersburg, MD 20878
Julian H.
Job Details:
06/10/2022
Cx complaint about unit heating too much enough to wrinkle clothes inspected on test mode and had error F25 failure with inlet thermistor removed front and found a shorted to ground heater need parts CX PIF; ordrng 1 WP8544771 (element) and 1 WP8557403 (thrmst-fix)
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near College Park, MD 20740
Alexander D.
Job Details:
06/10/2022
"cx complaint unit having exact same issue as last time. door locks then unit does nothing else but time still counts down. inspected unit and verified complaint. unable to enter diagnostics to check for errors but symptoms match service pointer. i also know that we did a 'muscle project' for these units with this issue in a new condo building and whirlpool wanted us to replace control, valve and pressure switch. ordering control, valve and pressure switch and marking preid latch as will use on return in case needed. need 2nd tech to unstack dryer. call cx to schedule return visit once we have eta on parts.; ordrng 1 W11574590 (control) and 1 W11044834 (valve) and 1 W11044866 (pressure switch)"
We serviced a
WHIRLPOOL WASHER
Model WFW8300SW04
Near Bethesda, MD 20816
Roberto I.
Job Details:
06/10/2022
"Replaced part but didn't fit properly, the basket was rubbing against the bellow and making noise. Tried to adjust it and to fix witha heat gun but didn't work. The old par has an internal diameter of 14 1/2 inc but the new one has an internal diameter of about 15 1/2 inc. Reinstalled old bellow. Reordering part WPW10111435 to be checked at the shop and if this is the same that the on i'm returning it wont fit. Cx paid in full; ordrng 1 WPW10111435 (door seal (to be checked at the shop))"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Red Lion, PA 17356
Marc M.
Job Details:
06/10/2022
"cx complaint unit not enaging cycle. inspected and found lid striker is warped and snapped off in the latch assembly causing the unit to not register lid presence. was able to replace the striker with van stock. cx also stated issue with unit leaking however after inspecting drain hose/pump, underside of gearcase, supply hoses and inlet valve was not able to locate leak. leveled unit and instructed cx to monitor leak moving forward. could not replcate issue. unit checks good at this time.; used 1 W11457841 (strike) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Takoma Park, MD 20912
Alexander D.
Job Details:
06/10/2022
replaced control and control panel. tested unit. advised cx to monitor and call back if issues persist
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Arlington, VA 22201
Jason A.
Job Details:
06/10/2022
"CX complaint DRYER is making a clicking noise. Pulled control panel & tested dryer drum by hand. Noise coming from 1 of the rollers bearing > JJ; ordrng 1 349241T (support,roller (2 in kit))"
We serviced a
WHIRLPOOL WASHER
Model MVW6230HW2
Near Red Lion, PA 17356
Marc M.
Job Details:
06/10/2022
"cx complaint unit not enaging cycle. inspected and found lid striker is warped and snapped off in the latch assembly causing the unit to not register lid presence. was able to replace the striker with van stock. cx also stated issue with unit leaking however after inspecting drain hose/pump, underside of gearcase, supply hoses and inlet valve was not able to locate leak. leveled unit and instructed cx to monitor leak moving forward. could not replcate issue. unit checks good at this time.; used 1 W11457841 (strike) from stock"
We serviced a
WHIRLPOOL MICROWAVE
Model WMH53521HZ5
Near Takoma Park, MD 20912
Alexander D.
Job Details:
06/10/2022
replaced control and control panel. tested unit. advised cx to monitor and call back if issues persist
We serviced a
WHIRLPOOL DRYER
Model WET4024HW0
Near Arlington, VA 22201
Jason A.
Job Details:
06/10/2022
"CX complaint DRYER is making a clicking noise. Pulled control panel & tested dryer drum by hand. Noise coming from 1 of the rollers bearing > JJ; ordrng 1 349241T (support,roller (2 in kit))"
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Pasadena, MD 21122
Eric W.
Job Details:
06/10/2022
installed duel valve and icemaker cx will watch unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Lexington, VA 24450
Kyle A.
Job Details:
06/10/2022
Could not access.; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Millsboro, DE 19966
Frederick R.
Job Details:
06/10/2022
CX complaint is WM making banging noises. Inspected/tested unit and could not verify complaint. Tested all cycles and ran test cycle. All steps working properly.Told RAC they should instruct their customers on how to load WM. Unit is working as designed. Job is complete
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Pasadena, MD 21122
Eric W.
Job Details:
06/10/2022
installed duel valve and icemaker cx will watch unit
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX986SIHZ02
Near Lexington, VA 24450
Kyle A.
Job Details:
06/10/2022
Could not access.; saved tckt
We serviced a
AMANA WASHER
Model NTW4516FW3
Near Millsboro, DE 19966
Frederick R.
Job Details:
06/10/2022
CX complaint is WM making banging noises. Inspected/tested unit and could not verify complaint. Tested all cycles and ran test cycle. All steps working properly.Told RAC they should instruct their customers on how to load WM. Unit is working as designed. Job is complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Columbia, MD 21045
Robert L.
Job Details:
06/10/2022
"installed auger per previous, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gaithersburg, MD 20882
Julian H.
Job Details:
06/10/2022
"replaced sump/motor noticed that clamp use to attached drain line was to big and wasnt holding drain line to port installed clamp from VS tested and working properly; ordrng 1 WP596669 (clamp), used 1 wp596669 (clamp) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Alexandria, VA 22311
Lloyd B.
Job Details:
06/10/2022
Cx had a unit that needed the upgraded element. Installed new element and the unit shalt not leak and will heat. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS325SDHZ08
Near Columbia, MD 21045
Robert L.
Job Details:
06/10/2022
"installed auger per previous, tested all ops ok"
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Gaithersburg, MD 20882
Julian H.
Job Details:
06/10/2022
"replaced sump/motor noticed that clamp use to attached drain line was to big and wasnt holding drain line to port installed clamp from VS tested and working properly; ordrng 1 WP596669 (clamp), used 1 wp596669 (clamp) from stock"
We serviced a
KITCHENAID DISHWASHER
Model KDPM604KPS0
Near Alexandria, VA 22311
Lloyd B.
Job Details:
06/10/2022
Cx had a unit that needed the upgraded element. Installed new element and the unit shalt not leak and will heat. Job complete
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details:
06/10/2022
CX complaint UI not staying in place check in if on you I now fully snapped in fully snapped UI into place and sure tabs were secured holding. found bins separating ordering bins to be shipped to customer; ordrng 3 WPW10355264 (Bin shp2cx)s and 2 W11379148 (Bin shp2cx)s and 1 W10355269 (Bin shp2cx)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW05
Near Aberdeen, MD 21001
Neil H.
Job Details:
06/10/2022
cx waiting on lowes to send p.o.p. will call us back no work done; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Alexandria, VA 22304
Lloyd B.
Job Details:
06/10/2022
"Cx complained the unit did not make ice or dispense water. Inspected the unit and found that with the bypass in, the unit dispenses water. Unit needs new filter head.; ordrng 1 W11346623 (filter head)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRX735SDHZ07
Near Chester, VA 23831
John P.
Job Details:
06/10/2022
CX complaint UI not staying in place check in if on you I now fully snapped in fully snapped UI into place and sure tabs were secured holding. found bins separating ordering bins to be shipped to customer; ordrng 3 WPW10355264 (Bin shp2cx)s and 2 W11379148 (Bin shp2cx)s and 1 W10355269 (Bin shp2cx)
We serviced a
WHIRLPOOL FREEZER
Model WRS325SDHW05
Near Aberdeen, MD 21001
Neil H.
Job Details:
06/10/2022
cx waiting on lowes to send p.o.p. will call us back no work done; saved tckt
We serviced a
WHIRLPOOL REFRIGERATOR
Model KRFC302ESS00
Near Alexandria, VA 22304
Lloyd B.
Job Details:
06/10/2022
"Cx complained the unit did not make ice or dispense water. Inspected the unit and found that with the bypass in, the unit dispenses water. Unit needs new filter head.; ordrng 1 W11346623 (filter head)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Columbia, MD 21045
Robert L.
Job Details:
06/10/2022
"installed main control programmed to 1720, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aberdeen, MD 21001
Neil H.
Job Details:
06/10/2022
replaced the spin basket and the outter tub tested washer and it tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fenwick Island, DE 19944
Michael E.
Job Details:
06/10/2022
"SR 7733851658 Replaced control as per previous diagnosis. The smell i was not successful in identifying. Its a chemical smell per CX. Called WPTL and then advised CX to clean inside unit with vinegar and water after removing all items. Then to check smell on each item before putting it back in. Gave CX customer service number per WPTL. Programmed control, tested unit and it is now working properly. Job is complete; (created new UIS, deleted prior attachment to UisID 321218)"
We serviced a
MAYTAG REFRIGERATOR
Model MFI2266AEB
Near Columbia, MD 21045
Robert L.
Job Details:
06/10/2022
"installed main control programmed to 1720, tested all ops ok"
We serviced a
WHIRLPOOL WASHER
Model WTW8127LC0
Near Aberdeen, MD 21001
Neil H.
Job Details:
06/10/2022
replaced the spin basket and the outter tub tested washer and it tested good.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFC300ESS03
Near Fenwick Island, DE 19944
Michael E.
Job Details:
06/10/2022
"SR 7733851658 Replaced control as per previous diagnosis. The smell i was not successful in identifying. Its a chemical smell per CX. Called WPTL and then advised CX to clean inside unit with vinegar and water after removing all items. Then to check smell on each item before putting it back in. Gave CX customer service number per WPTL. Programmed control, tested unit and it is now working properly. Job is complete; (created new UIS, deleted prior attachment to UisID 321218)"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lititz, PA 17543
Justin L.
Job Details:
06/10/2022
cx complaint unit not cleaning clothes. was able to access unit and found code f7e4 basket reengagement failure. ran diagnostic mode and found that when activated the valve wasnt opening fully. checked under unit and found failed gearcase. ordering the necessary parts for repair once in office will need to contact cx to set 2 call count return; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W10734521 (slider)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Gaithersburg, MD 20882
Julian H.
Job Details:
06/10/2022
CX complaint about unit collecting under deli drawer again found pan free of water went to the back and found drain tube stuck with dust causing drain to backup cleared drain tube on the sink as well defrost inside tubing with steameer to make sure water goes all the way down to bottom pan
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ashburn, VA 20148
Ricky E.
Job Details:
06/10/2022
"installed part and verified operation, unit cks ok"
We serviced a
MAYTAG WASHER
Model MVW7230HW0
Near Lititz, PA 17543
Justin L.
Job Details:
06/10/2022
cx complaint unit not cleaning clothes. was able to access unit and found code f7e4 basket reengagement failure. ran diagnostic mode and found that when activated the valve wasnt opening fully. checked under unit and found failed gearcase. ordering the necessary parts for repair once in office will need to contact cx to set 2 call count return; ordrng 1 W11449841 (gearcase) and 1 W10754448 (clutch) and 1 W11195971 (stator) and 1 W10734521 (slider)
We serviced a
KITCHENAID REFRIGERATOR
Model KFIS29PBMS00
Near Gaithersburg, MD 20882
Julian H.
Job Details:
06/10/2022
CX complaint about unit collecting under deli drawer again found pan free of water went to the back and found drain tube stuck with dust causing drain to backup cleared drain tube on the sink as well defrost inside tubing with steameer to make sure water goes all the way down to bottom pan
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRS335SDHM03
Near Ashburn, VA 20148
Ricky E.
Job Details:
06/10/2022
"installed part and verified operation, unit cks ok"
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8989SHZ0
Near Yorktown, VA 23692
Jason T.
Job Details:
06/10/2022
"Installed parts to complete the repair, during the factory diagnostic test, wash motor failure. No vac voltage from the control to the wash motor, removed parts Installed, cx is requesting reimbursement for the part-shipping-tax. Cx is contacting dispatch in reference to the repair."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Washington, DC 20003
Ricardo S.
Job Details:
06/10/2022
replaced parts. unit tested and washer machine working ok
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HB01
Near Brandywine, MD 20613
Shane B.
Job Details:
06/10/2022
installed both ordered parts and restored power. ran a bake cycle in both ovens. unit is working as designed.
We serviced a
WHIRLPOOL DISHWASHER
Model MDB8989SHZ0
Near Yorktown, VA 23692
Jason T.
Job Details:
06/10/2022
"Installed parts to complete the repair, during the factory diagnostic test, wash motor failure. No vac voltage from the control to the wash motor, removed parts Installed, cx is requesting reimbursement for the part-shipping-tax. Cx is contacting dispatch in reference to the repair."
We serviced a
MAYTAG WASHER
Model MVW6200KW0
Near Washington, DC 20003
Ricardo S.
Job Details:
06/10/2022
replaced parts. unit tested and washer machine working ok
We serviced a
WHIRLPOOL OVEN
Model WOD51EC7HB01
Near Brandywine, MD 20613
Shane B.
Job Details:
06/10/2022
installed both ordered parts and restored power. ran a bake cycle in both ovens. unit is working as designed.
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QDX04
Near ,
Alexander W.
Job Details:
06/10/2022
CX stated unit was not making ice inspected tested but cannot verify cx complaint ice maker in unit is working as desgined job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near California, MD 20619
Robert A.
Job Details:
06/10/2022
The cx had to go to the hospital. Parts will be installed on the return visit.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Jacobus, PA 17407
Marc M.
Job Details:
06/10/2022
cx complaint unit leaks from front left on any cycle other than quick wash. inspected and found that at the time of service delicates and quick wash were the only cycles without the fabric softener activated. ran component activation in diag and found after several activations of the fabric softener vavle the unit began to pool water below the front left corner. this is a known point of failure but not listed as a seervice pointer. called techline and unti was deemed as non-repairable. sr7733850500
We serviced a
WHIRLPOOL REFRIGERATOR
Model KSSS42QDX04
Near ,
Alexander W.
Job Details:
06/10/2022
CX stated unit was not making ice inspected tested but cannot verify cx complaint ice maker in unit is working as desgined job is complete.
We serviced a
MAYTAG WASHER
Model MVWX655DW1
Near California, MD 20619
Robert A.
Job Details:
06/10/2022
The cx had to go to the hospital. Parts will be installed on the return visit.; saved tckt
We serviced a
WHIRLPOOL WASHER
Model WTW8127LW0
Near Jacobus, PA 17407
Marc M.
Job Details:
06/10/2022
cx complaint unit leaks from front left on any cycle other than quick wash. inspected and found that at the time of service delicates and quick wash were the only cycles without the fabric softener activated. ran component activation in diag and found after several activations of the fabric softener vavle the unit began to pool water below the front left corner. this is a known point of failure but not listed as a seervice pointer. called techline and unti was deemed as non-repairable. sr7733850500
We serviced a
JENN-AIR COOKTOP
Model JGD3430BS00
Near Columbia, MD 21044
Robert L.
Job Details:
06/10/2022
"upon arrival, prior tech didnt check burner screws, cx already had 2 stripped and on broken off, with cx permission, i attempted to remove all screws, 3 seperate broke off , ordering 3 orifice holders , screws and manifold cx owes 224.28 labor on return, cx calling safety to possible concessions; ordrng 1 WP7527P00260 (orfice holder LR) and 1 WP7527P00360 (orifice hiolder RR) and 1 WP7527P03160 (orifice holder LF) and 8 3368921 (screw-torx)s and 1 W10575616 (pipe-mnfld)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Purcellville, VA 20132
Ricky E.
Job Details:
06/10/2022
2-1 customer stated that the units upper rack falls and has a broke wheel. he stated the unit wasnt cleaning very well either... fnd unit will need the adjuster update and the spray arms are loosing presure... need parts..; ordrng 1 W10712395 (adjuster) and 1 WPW10498900 (spray arm) and 1 W10837249 (spray arm lower)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ06
Near Reston, VA 20191
Richard B.
Job Details:
06/10/2022
"CX complant Microwave was arching . Inspected unit and found diode has arched . Will need cap , diode and mag. In stock , Further work needed, RB; ordrng 1 W10850446 (cap) and 1 W11256462 (diode)"
We serviced a
JENN-AIR COOKTOP
Model JGD3430BS00
Near Columbia, MD 21044
Robert L.
Job Details:
06/10/2022
"upon arrival, prior tech didnt check burner screws, cx already had 2 stripped and on broken off, with cx permission, i attempted to remove all screws, 3 seperate broke off , ordering 3 orifice holders , screws and manifold cx owes 224.28 labor on return, cx calling safety to possible concessions; ordrng 1 WP7527P00260 (orfice holder LR) and 1 WP7527P00360 (orifice hiolder RR) and 1 WP7527P03160 (orifice holder LF) and 8 3368921 (screw-torx)s and 1 W10575616 (pipe-mnfld)"
We serviced a
WHIRLPOOL DISHWASHER
Model WDT970SAHZ0
Near Purcellville, VA 20132
Ricky E.
Job Details:
06/10/2022
2-1 customer stated that the units upper rack falls and has a broke wheel. he stated the unit wasnt cleaning very well either... fnd unit will need the adjuster update and the spray arms are loosing presure... need parts..; ordrng 1 W10712395 (adjuster) and 1 WPW10498900 (spray arm) and 1 W10837249 (spray arm lower)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH32519HZ06
Near Reston, VA 20191
Richard B.
Job Details:
06/10/2022
"CX complant Microwave was arching . Inspected unit and found diode has arched . Will need cap , diode and mag. In stock , Further work needed, RB; ordrng 1 W10850446 (cap) and 1 W11256462 (diode)"
We serviced a
MAYTAG FREEZER
Model MZF34X16DW06
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/10/2022
"cx complaint the unit is not cooling. checked the unit and found that the evaporator covered in ice. therefore the unit is not going into the defrost cycle. checked the fuses, thermistor, heater, etc. found the thermistor reading 4.5 k ohhms in ice. therefore, i replaced the thermistor and tested the unit. unit is running as designed. cx is very unhappy with the unit and food loss. i advised the cx to contact the manufacturer if they are not happy with the diagnosis. ordering a new thermistor to replenish van stock.; ordrng 1 WPW10383615 (thermistor), used 1 WPW10383615 (thermistor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21214
Milton J.
Job Details:
06/10/2022
CX complaint oven not getting up to temp and takes a long time. Inspected and found when pulling a amp draw from the bake ignitor it was only drawing 2.59amps. Unit needs new Bake Ignitor. CX paid in full. -MJrob; ordrng 1 W11176454 (Bake Ignitor)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Virginia Beach, VA 23462
Carl A.
Job Details:
06/10/2022
replaced board tested unit works as designed
We serviced a
MAYTAG FREEZER
Model MZF34X16DW06
Near Chesapeake, VA 23322
Austin D.
Job Details:
06/10/2022
"cx complaint the unit is not cooling. checked the unit and found that the evaporator covered in ice. therefore the unit is not going into the defrost cycle. checked the fuses, thermistor, heater, etc. found the thermistor reading 4.5 k ohhms in ice. therefore, i replaced the thermistor and tested the unit. unit is running as designed. cx is very unhappy with the unit and food loss. i advised the cx to contact the manufacturer if they are not happy with the diagnosis. ordering a new thermistor to replenish van stock.; ordrng 1 WPW10383615 (thermistor), used 1 WPW10383615 (thermistor) from stock"
We serviced a
WHIRLPOOL RANGE
Model WFG320M0BS3
Near Baltimore, MD 21214
Milton J.
Job Details:
06/10/2022
CX complaint oven not getting up to temp and takes a long time. Inspected and found when pulling a amp draw from the bake ignitor it was only drawing 2.59amps. Unit needs new Bake Ignitor. CX paid in full. -MJrob; ordrng 1 W11176454 (Bake Ignitor)
We serviced a
WHIRLPOOL O.T.R MICROWAVE
Model WMH31017HZ7
Near Virginia Beach, VA 23462
Carl A.
Job Details:
06/10/2022
replaced board tested unit works as designed
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lancaster, PA 17601
Justin L.
Job Details:
06/10/2022
"Cx complaint unit not cleaning. was able to access unit and found code f11 which nothing on the tech sheet for. ran diagnostic cycle and unit locks, fills, drains, agitates and spins. Attempted quick wash and other cycles unit just locks and doesnt progress but time counts down. will need control for repair. due to location of the unit maintainence will need to have unit removed and accessable for repair. once in office will need to call and set return; ordrng 1 W11574590 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Chevy Chase, MD 20815
Alexander D.
Job Details:
06/10/2022
"cx complaint frost on everything in fz and RH door making noise when opening and a plastic washer fell out. inspected unit and verified complaint. seems installers just wedged washer under door to prevent it from rubbing on bottom hinge. took door off and installed washer onto hinge pin, no longer making rubbing noise. found top of fz door not closing all the way. tightened screws for slide rails and fluffed gasket with heat gun, now closing properly. if cx calls back about fz door, preid slide rails. unit is now working properly."
We serviced a
KITCHENAID WASHER
Model KDPM604KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details:
06/10/2022
"fa-e4 fa-e5 8-2 ... ck fnd unit is giving an error for the diverter not returning to home and an error for a leak at the diverter. also the unit is showing a fill circuit fault... verified no leaks from the diverter, but the diverter is generating clicking noises... the unit will need the sump, but will need the control due to circuit faults and the vent motor assy due to possably causing faults with the control. also the diverter disc seems warped.... need parts...; ordrng 1 w11410062 (control) and 1 w11414073 (vent assy) and 1 w10903468 (diverter disc)"
We serviced a
WHIRLPOOL WASHER
Model WFW3090JW0
Near Lancaster, PA 17601
Justin L.
Job Details:
06/10/2022
"Cx complaint unit not cleaning. was able to access unit and found code f11 which nothing on the tech sheet for. ran diagnostic cycle and unit locks, fills, drains, agitates and spins. Attempted quick wash and other cycles unit just locks and doesnt progress but time counts down. will need control for repair. due to location of the unit maintainence will need to have unit removed and accessable for repair. once in office will need to call and set return; ordrng 1 W11574590 (control)"
We serviced a
WHIRLPOOL REFRIGERATOR
Model WRF560SEHZ02
Near Chevy Chase, MD 20815
Alexander D.
Job Details:
06/10/2022
"cx complaint frost on everything in fz and RH door making noise when opening and a plastic washer fell out. inspected unit and verified complaint. seems installers just wedged washer under door to prevent it from rubbing on bottom hinge. took door off and installed washer onto hinge pin, no longer making rubbing noise. found top of fz door not closing all the way. tightened screws for slide rails and fluffed gasket with heat gun, now closing properly. if cx calls back about fz door, preid slide rails. unit is now working properly."
We serviced a
KITCHENAID WASHER
Model KDPM604KPS0
Near Ashburn, VA 20147
Ricky E.
Job Details:
06/10/2022
"fa-e4 fa-e5 8-2 ... ck fnd unit is giving an error for the diverter not returning to home and an error for a leak at the diverter. also the unit is showing a fill circuit fault... verified no leaks from the diverter, but the diverter is generating clicking noises... the unit will need the sump, but will need the control due to circuit faults and the vent motor assy due to possably causing faults with the control. also the diverter disc seems warped.... need parts...; ordrng 1 w11410062 (control) and 1 w11414073 (vent assy) and 1 w10903468 (diverter disc)"
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Baltimore, MD 21224
Milton J.
Job Details:
06/10/2022
"Complaint unit not locking and spinning. Attempted to repair unit but agitator is seized up on the gearcase shaft. Used a rag to wipe old belt, motor and splutch so old belt would not throw again. Ordering new Tub Ring, Agitator, Spin Basket, Hub, 8 Hub Screws, Outer Tub, Filter, Filter Screw plus returning with all previously ordered parts. **2Count for Gearcase/Tub Job.** **2nd Tech needed.** -MJrob; ordrng 1 W10849477 (Tub Ring) and 1 W11161960 (Agitator) and 1 W10752719 (Spin Basket) and 1 W10528947 (Hub) and 8 WP8533953 (Hub Screw)s and 1 W11219115 (Outer Tub) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter Screw)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Stone Ridge, VA 20105
Ricky E.
Job Details:
06/10/2022
"installed the units door boot that was supplied by the customer , unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, DE 19947
Frederick R.
Job Details:
06/10/2022
replaced heater element per special project s17304 . Unit is now updated and is working properly. Job is complete
We serviced a
MAYTAG WASHER
Model MVWC565FW0
Near Baltimore, MD 21224
Milton J.
Job Details:
06/10/2022
"Complaint unit not locking and spinning. Attempted to repair unit but agitator is seized up on the gearcase shaft. Used a rag to wipe old belt, motor and splutch so old belt would not throw again. Ordering new Tub Ring, Agitator, Spin Basket, Hub, 8 Hub Screws, Outer Tub, Filter, Filter Screw plus returning with all previously ordered parts. **2Count for Gearcase/Tub Job.** **2nd Tech needed.** -MJrob; ordrng 1 W10849477 (Tub Ring) and 1 W11161960 (Agitator) and 1 W10752719 (Spin Basket) and 1 W10528947 (Hub) and 8 WP8533953 (Hub Screw)s and 1 W11219115 (Outer Tub) and 1 WPW10215093 (Filter) and 1 WP8533928 (Filter Screw)"
We serviced a
WHIRLPOOL WASHER
Model WFW6620HC0
Near Stone Ridge, VA 20105
Ricky E.
Job Details:
06/10/2022
"installed the units door boot that was supplied by the customer , unit cks ok.."
We serviced a
WHIRLPOOL DISHWASHER
Model WDT750SAKZ0
Near Georgetown, DE 19947
Frederick R.
Job Details:
06/10/2022
replaced heater element per special project s17304 . Unit is now updated and is working properly. Job is complete
We serviced a
KITCHENAID DISHWASHER
Model KDTM404KPS0
Near Charlotte Hall, MD 20622
Robert A.
Job Details:
06/10/2022
I installed the ordered part and tested the unit for the cx. The unit is working as designed.
We serviced a
KITCHENAID REFRIGERATOR
Model KRFF507HPS02
Near Virginia Beach, VA 23451
Carl A.
Job Details:
06/10/2022
"replaced door and sliders ,cx stated that the icemaker dripping water otrdering parts needed for repairs; ordrng 1 W11482383 ( Valve, Dual Water) and 1 WPW10606117 (Assembly, Ice Door)"